
Domino's Pizza Reviews
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About Domino's Pizza
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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.
Visit www.dominos.com/en- Good food quality
- Affordable pricing
- Order inaccuracies
- Long wait times for delivery
Domino's Pizza Reviews
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Reviewed Dec. 2, 2019
I usually order pizza 3-4 times a month. With this last order they have lost a loyal customer. Employee told me she had to push my pizza back because the dough wasn't done. When I got home and looked at it the top was burned. Rather than drive all the way back I tried to eat a piece. Nasty. So disappointed.
Reviewed Dec. 1, 2019
By listening to their customers. I have been a customer for over 4 years. I ordered several times a month. The quality went down. I complained and all I got was a coupon for one free medium pizza. The drivers only made excuses. I went to their office, and all they did was just listen. I was told no one there could address my issue, I contacted the corporate office. I was told there is nothing they could do for me. I am not looking for free food, just an explanation as to what happened and an apology. I got neither. I will not order from Dominos in the future. I will make sure others know of my experience. I ordered over 82 times since Oct 2015 or an average 2 per month. I will be spending my money some place else.
Reviewed Dec. 1, 2019
I received a COLD pizza!!! It was delivered to me an hour and a half after original call. Called back to report and driver/manager says it was hot when delivered. Asked for another manager and was told they only had one driver and that I would receive a gift certificate in the mail.
Reviewed Nov. 30, 2019
Dominos pizza is not good. Orders are not delivered promptly. Minimum 2 hours and food is not hot and tasty.. No response.. Even toll free number and restaurant numbers are not attended. If you order you have to continuously try for more than 2 hours to get food.. Don't order with Dominos..
Reviewed Nov. 24, 2019
I go to the Silver Springs Shores Location in Ocala, FL 34472. I love love love the Honey Barbeque Specialty Chicken!! I few times it had been a bit overcooked with burnt edges but it is so good that I overlook it. I highly recommend it!!! ♥️♥️♥️
Reviewed Nov. 24, 2019
Ordered pizza delivery from the Jonesville (near Gainesville) Florida Domino's. Paid on the phone with my debit card (big mistake). Never got pizza so I called multiple times. They said they had no record of my order so they couldn't figure out how to refund me. I did raise my voice briefly but never swore or used threatening language. They said I would have to come in and show my bank statement to get my money back and they lectured me about being patient. No apologies, no offers to fix the situation, no admission of mistakes or wrongdoing. So much for their commercials about how they always want to make things right. They were mad at me for bothering them when they were busy.
Reviewed Nov. 23, 2019
My daughter ordered a pizza online, the driver took it to the wrong door, and ended up going back to the store with the pizza. Long story short.. The money that debited off my card and it has been a week and no money. All managers lied and not on same page. I got my bank statement and it stated my money was took off my card for the pizza. And yet they still giving me the run around.. Please don't use credit card or debit card, they will scam and take your money! +++++ My advice to order pizza somewhere else.
Reviewed Nov. 22, 2019
Dominos duped me. I gave correct name, address and phone number, but they themselves delivered food at a wrong address it seems. And cheated me by saying that it has gone to a wrong zone and they canceled my order on their own. Their guys wasted 2 hrs of my family time by saying supervisor will call, you will get food, etc. etc., all lies and excuses, but no one is getting our food delivered. They denied any discount also didn’t compensate for all this loss of energy!
Reviewed Nov. 21, 2019
I’ve always ordered from Domino's but lately I’ve been ordering their chicken wings and in all honesty it’s not the same as before. I’m not sure if they just changed their recipes but it’s not the same. The taste isn’t good and it doesn’t look like the chicken has been properly cooked as for it’s still pink. I’m very disappointed with the new change. So I decided to do another order from another location and it was the same result. Go back to how you used to cook your chicken, this new thing isn’t working.
Reviewed Nov. 17, 2019
Ordered pizza at 1:47 pm with a 23-33 minute delivery time. I got notification that the pizza passed its "perfection check" at 1:56 pm. The pizza was not delivered until 2:47, and obviously after sitting in a cardboard box for 50 minutes. It was COLD. When I called about my order the manager at the store promised that it would he kept on a warning plate (for 50 minutes...?) And PROMISED it would arrive hot. Also, as for the "delivery insurance" we all see daily in commercials... NO. You get to choose either a free medium pizza or 20% off you next order. Garbage. So much for the "progress" Domino's has made.
Reviewed Nov. 16, 2019
I ordered a pizza and a salad from the Domino's in Newark, NJ. Not only did I wait 3 hours but I called several times, twice the phone was set down and no one spoke, once put on hold only to be hung up on, so I had to call back. The other times I called I was told that my order just left the store to be delivered, the last time I was told that there was a mistake so it had to be remade and again had just left the store. I asked for them to cancel the order and for a refund. About 10 minutes later I received a call saying my order was here and I could still get it even though I canceled and I wouldn't be charged only to go outside and find no one there. I feel like a patient person and I understand that sometimes it can be hectic and you can get backed up, but I felt as if I was completely dismissed and I doubt I will ever want to order from Domino's again.
Reviewed Nov. 16, 2019
Be forthcoming with delivery times. I would never have made an order with a hour wait time. There are just way too many choices to wait one hour and fifteen minutes to receive a cold sandwich. I am just sooooo done.
Reviewed Nov. 15, 2019
I am a business owner that has grown up in the same area....surrounding by hardworking families. I called to place an order and was advised that my living area is unsafe per the Domino's human resource department... I asked for an explanation and was told that HR says it’s unsafe to deliver in my area. Kids walk and play in this same neighborhood daily and never have any problems so I am left to believe that because this area is ALL ** that we are unsafe to feed.
Reviewed Nov. 15, 2019
I called Domino's Pizza located at 1601 Hwy. 54 in Durham at 10am due to my company having a business meeting and needing 3 pizzas by noon. When I called the young woman took my order and all was well. At 11:55 I called the store back and she said they transferred my order to another store located at 4711 Hope Valley Rd. Not sure why because the Hwy.54 store is not even a mile away from my company. When I called this store a young lady answered the phone and said she was taking the pizzas out of the oven, she would be delivering them and did not know when she would be here. Thankfully the Hope Valley Store got here fast. I feel like the customer service could have been better especially to be notified that the order had been transferred to another location.
Reviewed Nov. 10, 2019
I order in Domino's most often but today when I ordered it shows no guarantee for 30 minutes delivery. I was okay. No problem. I ordered at 9.00 pm at domino's Sandhya Bazar Howrah, West Bengal. I called after 45-50 minutes I got to know that order is being baked. Again I called after 20 minutes executive said it has been dispatched. Again I called back after 20 minutes and the same answer given. Now it's 10.30 pm my patience was over. I called it again then I came to know that my order has not been packed yet. The executive mislead the customer. When I got hyper then the person on phone said sorry ma'am. I will file complaint against them etc etc.. If your customer are so Cooperative that does not mean you people fraud them. I have all the call recordings as prove with me. Worst experience ever.
Reviewed Nov. 10, 2019
So first off I ordered my pizza without garlic on the bread. My pizza had garlic on the bread. Also I ordered cinnamon twist, guess what they didn't come with? The icing on the side. Usually my order is right and warm and on time. Not today.
Reviewed Nov. 9, 2019
Was Nov. 1st or 2nd this year... Ordered a 2 topping pizza, a steak and cheese, and chicken nuggets with barbecue and bacon bits at around 7:30 in the evening. Pizza was cold and tasted like cardboard (old). Sandwich didn't have almost any meat and very little cheese. The chicken was burned. Was a regular customer. Now though not a customer anymore. I wrote to them 2 times, no one ever answered. And customer service was none expectant. Can it get any worst? Good luck to Anyone ordering from this location. Their online service was also down, and had to call in my order to them. WOW! What a night to pay good money for very sub standard meal for me and my wife. Need more info? Just email me at **.
Reviewed Nov. 6, 2019
I place a order online at the Ralph Ave store in Brooklyn which is about 5 min drive from where I lives, when I track my order it stated at 5:30 pm they were on their way. I got my order at 6:50 pm and it was cold, call the store, keep me on hold for 20 min without speaking to someone. Will never order from Domino's Pizza again.
Reviewed Oct. 30, 2019
The store in Millington TN. 38053. They are too stupid to know the difference between Chicken Carbonara and a chicken Habanero sandwich. Then they wanted me to pay to make it right. Their mistake and they want me to pay to fix it. How does that work?
Reviewed Oct. 30, 2019
My Experience – I had ordered 2 farmhouse Pizza from Domino's Shanti Niketan, Delhi. It was the last day of year 2018. I ordered at 8PM and made payment online. Domino's gives 30 minutes delivery time assurance. I waited for 30 minutes but after it I didn’t get any revert from the delivery boy however app is not shared any details of delivery boy. I called Domino's customer care number, customer care executive told us that it hardly take 15 minutes more. I waited for 20 minutes. I again called customer care but they didn’t give me any response. I made payment online of Rs. 820 and it had been more than 1 hour I was waiting.
On 9.45pm I decided to go directly Shanti Niketan’s Domino's store because it’s 2 KM far away from Vasant Vihar. I didn’t found any auto and felt so hungry. When I reached Domino's outlet I asked for my order and they said pizza is still preparing. I wait their 10 to 15 minutes. My Expectation – Food quality should be good. Food packaging should be good condition, it should not be damage condition. Food should be deliver on time. And it should be deliver at exact location.
Reviewed Oct. 30, 2019
This was at Marrickville 2204 store. The filthy unhygenic dirty worker used the dough cutter as a door stopper when he put the shop bikes inside. The filthy rotten scum then picked up the dough cutter from the floor and placed it on the bench.
Reviewed Oct. 30, 2019
I placed a order and waited in my living room for my order. About 45 minutes pass and no one ever came knocking on my door. I checked my the tracker on the app and is said that my order was received, Which wasn’t true because no one ever came to my apartment. I called the store where I placed my order to inform them that I didn’t receive my pizza.
A girl answered the phone and said the driver knocked and knocked but no one answered. I told her they were at the wrong apartment because I waited for my order in my living room on my couch which is right next to my front door. She offered to come back out and bring me the pizza. I said no because they made it over an hour ago and I didn’t want an old pizza, just give me a refund. She refused to give me a refund we argued because I did not want an old pizza and she did not want to give me my refund. She insisted that it was my fault because I put the wrong number on my account and I said that wouldn’t have been an issue if your driver could follow directions and deliver to the right address but that doesn’t matter. I don’t have my order. I don’t want old pizza. Give me my refund.
I asked her how long will it take to give me a refund. She said. “It’ll be a long time if you keep catching a attitude.” So of course I was even angrier. After more bickering and me repeatedly asking for my refund she hung up in my face. I called back and a man answered the phone and finally gave me a refund. He said it would take 2-3 days to hit my card. I ask for the girls name Who answered the phone who was refusing my refund but he didn’t know it. He assured me management would handle the situation. I will not be ordering from this Domino's anymore. I should have stuck to the other one in town that I usually order from. This was my first time eating take out and experiencing such terrible service. I never thought I would have to argue with someone about getting my money back for food I didn’t receive.
Reviewed Oct. 29, 2019
My husband and I ordered from Domino's many times and liked their food. One day we ordered our usual pizza and within hours my husband and I became very ill. We were ill and missed work for 3 days. We went to the emergency room and were told we had Noro virus. We called Domino's and they asked if we any leftovers. We gave them the pizza that was left over. We never heard from them again. No concern for us. Not even a replacement pizza. We have never ordered again.
Reviewed Oct. 27, 2019
I love the Italiano pizza. It's very delicious but I think Domino's pizzas are a little bit expensive. I mean there are more cheaper pizzas out there. I think they need to re-evaluate their price lists.
Reviewed Oct. 26, 2019
If I could give a Zero rating I would. We ordered pizza and a side last night, but our sauces weren’t delivered as requested. I called the store and the Assistant Manager told me “I don’t care! I’m quitting this job in two days! I get paid $9 an hour to deal with people like you and it’s not worth it!” Not my problem that he isn’t happy with his job - but what a statement that makes about the leadership at Dominos. Never again will they get our business! GO ELSEWHERE. Domino’s 5914 Hillside Rd Amarillo, TX 79109 United States
Reviewed Oct. 25, 2019
I place an online order to have my 16 year old son delivered while I was working, as I always do. The person who went to deliver the food did not accept my son signed on my credit card, as he has always did. I spoke with the person who was doing the delivery and I asked her what options I had, if I gave her my ID number and my full name, or my credit card number. She treated me very badly and then she left, leaving me with no options, My son without eating. I will delete the Domino's app from my phone and order food for my son with other company with better customer services.
Reviewed Oct. 21, 2019
I was going through some old vinyl albums and I still have an album from Domino's Holiday collection buy Odyssey Orchestra. I remember, if you ordered a pizza you got yourself a free album. What a great time. Just put a smile on my face. I was probably in my teens. I'm now old... lol. Great memories. Just wanted to share.
Reviewed Oct. 21, 2019
For 4 Sundays now their online ordering does not work. They have to be turning it off or whatever they do to make it not work. Because everyday it works for 4 weeks except on Sunday when needed the most.. Yes I checked it everyday after the 2nd time. Im hoping something can be done about this not just for me but for other families too.
Reviewed Oct. 20, 2019
I ordered A pizza on telephone Road in Houston Texas. Once in the car, my grandson brought to my attention the fact that the pizza was burnt. We took the pizza back into the Domino's establishment, and I asked that the pizza be remade. The lady at the counter asked what was the problem at which time I showed her that over half the pizza was actually burnt. The lady got upset and brought in to the equation another Domino's worker. She indicated that if she remake the pizza the new one would be burnt also. I told her I do not want a burnt pizza and politely ask for my money back. I have ordered the same pizza from the same Domino's numerous times I will never shop at this store again. If I could have rated the store a zero I would have.
Reviewed Oct. 20, 2019
Domino's Thambuchetty Palya has worst service ever. Since the day it started, I've seen people of Akshay nagar coming to the outlet and shouting at the management about their worst service. They fail to deliver pizza on time and they don't even compensate for that. Moreover they ask the customers to cancel the order if they fail to deliver within 30 minutes. This is so shameful that Domino's has such worst service in a locality at Bangalore. I don't understand why management of Domino's Thambuchetty Palya are so very careless and unprofessional when it comes to customer service. I request Domino's to take this review seriously and try to better the service and maintain professional conduct with customers.
Reviewed Oct. 20, 2019
My daughters are pepperoni pizza fanatics. While in Perrysburg Ohio we decided to order from Domino's. We ordered an all meat pizza, pepperoni pizza and 2 orders of garlic knots. We got on the highway headed home about 20 minutes and the girls decided to eat some pizza. As they took their first bite they complained it was awful. I figured it was just a pizza store they were not used to and told them to eat the knots until we got home. We went inside and I tried the pizza which was horrible/sour. I tried the meat pizza which was fine and so I took all the meat except pepperoni off for them. Very disappointed. This is my second occurrence of unsatisfactory quality from this store.
Reviewed Oct. 20, 2019
The chicken pasta dish had hardly chicken in it; it barely had sauce or pasta-- it was just a big mishmash of bread. Also, the dipping sauce I ordered and paid for were never delivered. I wish I could get my money back. Bad!!! I'm so disappointed, I cried. I was looking forward to that meal but it was so bad, I couldn't believe it. And I'm so angry I wasted my money!
Reviewed Oct. 19, 2019
I bought pizza online for home delivery. After 2 hours of waiting the pizza did not arrive. I called and they informed that there was a mistake and that the pizza would be delivered. The pizza was not delivered and the money was not returned.. #badservice #dominosworst.
Reviewed Oct. 19, 2019
I never received my order, never received a call and the line was busy for an hour. Customer service Sucks!!! I will never go to Domino's on Dixie Hwy in Saginaw mi 48601. Very unprofessional how you have a order out the the oven in 15 minutes and I never received it.
Reviewed Oct. 13, 2019
I order online pick up at store, I can't believe what I sawed, Sunday 10/13/19, @ 5pm, 1300 L street, Washington DC, Two female Domino's Pizza employees Receiving money. Answering the phone and making pizza, Without WASHING THEIR HANDS, for one single time, I was watching during waiting my order, both women they make my two large pizzas 2. Watching these women that isn't what I expecting, wasting my time & $$ money, The company need to provide gloves and separate money handle from food handling, first time in this location, I'm done. No more.
Reviewed Oct. 13, 2019
Last week I ordered 2 large 4 topping pizzas. The first pizza was a combination of pepperoni, mushroom, onion and green pepper. The second large 4 topping pizza I ordered was ground beef, bacon, mushroom, onion and green pepper. We went to pick up our pizzas and when we got home we were shocked. The first pizza had barely any toppings on it- a pepperoni here and there. The second pizza was not prepared right. There was only 2 toppings on it- mushroom and what looked like some kind of little meat pellets. There was hardly anything on it and it was not the pizza I ordered at all. I was very disappointed.
This past Saturday we ordered 2 medium sized pizzas with pepperoni and mushroom- it was delicious and there was ample pepperoni and mushrooms on it- I ask you why the inconsistencies- same location (Oak Bay location, Victoria, BC). If you want us to keep coming back you need to train your staff to not only get the order right but to make sure that you put enough of the toppings on the pizza.

Reviewed Oct. 11, 2019
I had a terrible experience again with this Domino's store. I got the wrong wings again, which happened the same just few days earlier. My dinner was ruined again, terrible customer service, manager reason was that she has kids working at her store and they make these mistakes often. I will never use this store again. Don't recommend anyone using this pizza store.
Reviewed Oct. 10, 2019
Just ordered from the hurricane Utah location and received RAW CHICKEN! Do Not order from this location unless you wanna get sick! I'm praying my children do not get sick from taking a bite of it! Attached is a picture of one of the pieces of raw chicken we received so you could see for yourself!!!!
Reviewed Oct. 10, 2019
Called cause the pizza was drowning in oil and the was barely any pasta in the bowl. I ordered and was told by management that I can keep it and they wouldn't do service with us anymore. Mario needs to be fired San
Reviewed Oct. 10, 2019
One night, I--a struggling college student--decided I was hungry and I wanted to order a pizza. My anti-social self decided online ordering was the best route for me to go. Domino's sucked me into making an account. All was great for the 30 minutes I waited on the pizza. Once I got it, it tasted GREAT!! But alas, my doom came the next day. I started receiving new "deals" in my inbox every day! I tried to unsubscribe from this incessant emails, but they still will not leave. I have tried their unsubscribe process at least 25 times, but every time it was unsuccessful. All I am asking is for no more emails. Send help... please...
Reviewed Oct. 7, 2019
My husband and I decided to order from Domino's Pizza because it's been a while since we have eaten here. We ordered 2 Lg pepperoni pizza's, NO garlic and garlic bread twist. When we got the pizza home and started eating we realized it had garlic on it. My husband and daughter don't like garlic. That is why we ordered it that way. We hadn't ordered here for a while because every time we did they'd put garlic on our pizza. We definitely won't be ordering pizza from here again.
Reviewed Oct. 6, 2019
My cheesesteak pizza was undercooked, smelled like horse meat and forgot my garlic sauce. Never had a bad experience here before. Always has been good in the past. Don’t think I will ever be back. I can order pizza from anywhere and it was not even hot.
Reviewed Oct. 6, 2019
I had ordered a Burger Pizza and Stuffed Garlic Bread Sticks on 6th Oct 2019, Order No. **. The Stuffed Garlic Bread Sticks was good. But the Burger Pizza was pathetic. It was A bit burnt with no taste at all. Couldn't imagine the food quality of Domino's would be so hopeless.... How could such a thing, even be Delivered???? Extremely Disappointed!!??
Reviewed Oct. 5, 2019
All the employees were very nice and friendly but, the one that stood out the most was an employee named Daniella. She is very patient and helped me a lot. I was trying to find good deals for the pizza and Daniella was very helpful. She knows how to treat customers and has a smile on her face. Daniella clearly knows what she is doing and I am very impressed with the customer service here at Domino's. Not only the customer service, but the food itself I was satisfied with! I will definitely be coming back to Domino's. I give Domino's 5 stars because of the wonderful customer service and food! Thank You!
Reviewed Oct. 5, 2019
I received my order and it was burnt. I immediately called the store and notified the manager who stated his name was Richard. When I asked if he could replace it he had an attitude and said that his store is really busy and he would try to have it back to me in 20 min. Now mind you I live a 5 min drive from the store. After a hour and a half has passed and me calling the store several times he finally got back on the line. When I said I no longer wanted the food and wanted a refund instead he refused and hung up on me. I called back 3 more times which he hung up on me again. I then took the food back to the store. The manager still refused to come from the back and authorize a refund after they took the food and drinks back. I will be contacting corporate and the franchise owners for this location. Be calling corporate and the franchise owner in the morning.
Reviewed Oct. 1, 2019
I am waiting my order and I placed my order before 2 hours with online payment mode. They didn't return my money and didn't placed my order. Worst experience with Domino's bad service. #badservice #dominosworst
Reviewed Sept. 30, 2019
The delivery of my order was within the time limit. The driver was awesome but they need to be paid more for their delivery. Gas isn't cheap and they should get at least half of what we are charged for the delivery fee because 50 cents per delivery does not cut it with the price of gas. It cost 50 cent to drive 1 block.
Reviewed Sept. 28, 2019
Ordered food at 5:30pm and was still waiting for it at 6:35pm and when I called the store the driver was contacted and said he would be by my house in ten minutes, I explained that I did not want cold food and if it was cold that I was sending it back. The Domino's employee who picked up the phone assured me the food would be hot and if not I have every right to send it back.
At 7:07 I called the store back because I still had not received my food. The same employee picked up the phone and I explained that the driver still didn't show up, I'm pregnant and I really wanted my food. I live ten minutes from the store. She called the driver again while I waited. When the employee came back on the line she told me she didn't know what happened to the food and if it comes to me cold to just send it back and I would get another pizza but I had already been waiting since 5:54 when the driver supposedly left the store, I threatened to call corporate and she put the assistant manager on the phone without warning.
The assistant manager call the driver and realized he had returned the food to the store without explanation. I was offered to have my order re-made which is inconvenient to me when I am 8 months pregnant, my 6 year old and 3 year old are starving, and so is my husband. I explained that I wanted my money back but because it's the weekend I will not receive my money back via direct deposit until like Wednesday so I had no choice but to accept the order. I was told it would be here in 35 minutes after waiting over and hour and a half for the other order. How is this fair. The driver named Juan ** needs to be fired immediately. I vow to call corporate Monday morning.
Reviewed Sept. 24, 2019
Expected Delivery time : 1:30 PM
Order Arrival Time: 2:05 PM
Order was for a birthday and most of guest left without eating. Called store 1:30 PM. They said the driver just left now and should be there soon. Called store 1:55 PM. They said, "What order?" The phone operator asked in background do you anything about the order? In background heard no and suddenly one person said the driver just left now and should be arriving soon at this address. Finally the driver arrived at 2:05 PM and was asking for tip? What tip should I give in this mess when you lost your credit in front of your guest? Driver was upset too. Domino's If you cannot do delivery just don't take delivery orders.
Reviewed Sept. 23, 2019
I love Domino's, has a great pizza and been a loyal customer for many many years, will start going to other Domino's store as the one located on 203 Winchester Dr, Lafayette, LA 70506, the manager as per some of the crew member are very rude, not the only one here complaining about this. Also started to see that quality has decrease tremendously, time and quality are in stake, took more the 5 minutes and no one came to the window despite they had made eye contact with me, until I called over the phone and asked if I was going to be help or left like a painting hanging on the wall.
When I got the pizza, opened to checked it And it was embarrassing to look a it, some slices had no cheese, looked like the outer crust with one or two ingredients, the ones from Walmart for 5 dollars had more cheese that this one put together, after 5 different consecutive locations that I got the pizza from them I did not complain till this time, of which was the worst, had them re-make it, and they (hope they did not place it on the floor for extra condiments and or even spit on it, or worse) like last time they just added more cheese and the requested ingredients, in this was pepperoni, pineapple and jalapeños, on top.
The pizza got so thick, compare to other times that I notice they did add the ingredients and warmed the pizza again, did not re-make it the way should have been. Manager could not face me, as I was looking at the pizza. The manager was looking at me through the window, when I notice her with a face like she wanted me to die. So decided to leave this review and next time will go get my pizza somewhere else.
Reviewed Sept. 19, 2019
Ordered a well-done 14" pizza online. Online ordering was fairly easy and quick. Got to store. Pizza wasn't ready! Good, because it wasn't supposed to be. I want it hot off the oven. Saw my name up on video display in waiting area. Said "next time I'll say I'm ** Head of something". Why is my name public? Got home. The pizza had almost no sauce, no cheese and the pepperoni was paper thin. I ordered sausage too. It tasted like rubber. Disgusting pizza. The only good thing was the store was immaculately clean and personnel very pleasant. Doesn't matter. I won't go back.
Reviewed Sept. 18, 2019
We have been Domino's customers for years and found out that they are going to CHARGE for crushed red pepper and parmesan??!! What is the money grubbing corporate world coming to? This is ridiculous. I hope that if we go to a place to get a burger and fries they won't start charging for salt, pepper, and ketchup. Yeah, their pizza is pretty good but we will go to Mr. Gatti's from now on.
Reviewed Sept. 17, 2019
Ordered a cheese lovers pizza and Philly cheesesteak sandwich. Pizza was average for premium price tasted no different than regular cheese pizza. Ordered well done, less sauce which was ignored. Sandwich was very dry and salty. Last time for them.
Reviewed Sept. 15, 2019
I had ordered a large pizza and garlic bread with cheesy dip. It been more than one and half hour but still no delivery. Then I had to call again and cancel my order and they were least bothered. It's ridiculous that they promise to deliver in 30 min making a fool of us. Didn't expected it. It was my sister's birthday. I wanted to surprise her and this was the outcome.
Reviewed Sept. 8, 2019
I just wanted to say that their new advertisement about getting your order right is not accurate! I would never go back to them. My husband and I ordered a gluten free pizza from them about a year ago, because they do have good Gluten Free pizza. However, it was delivered with wrong and missing toppings. When I complained to corporate, they had the local store manager call me. Great, I thought. He said he would give me a store credit of 50.00. When I then went to use it, the store told me I waS wrong, and they don’t do that. Stupid me went ahead and ordered a pizza anyway. Guess what? That pizza was wrong also. I finally learned my lesson. Now I tell anyone I can not to go there! They don’t live up to their promises!
Reviewed Sept. 3, 2019
The General Manager Ashley **, is a kind and caring lady. She was a blessing and a godsend. She cares about her customers and people in Domino's Pizza is a blessed to have her as a employee???? As so are the rest of us.
Reviewed Aug. 31, 2019
The delivery guy came to my place and hand him the cash. My bill was 34.61 and have to pay it in cash but unfortunately I only had $35 cash in hand. I gave it to him and he said they are not allowed to keep the change and he gave me 0.50 cents saying keep the change. This is the pathetic customer service and I didn't expected this from Domino's.
Reviewed Aug. 28, 2019
My wife ordered a pizza in the evening. Delivery Man showed at around 10:45 pm, and walked right in without knocking. My wife was in the back of the house putting our boy to sleep. She rounded the corner to see who came in, and found the pizza delivery person. She asked him what he thought he was doing, and delivery man replied that they'd seen each other through the window. That was a lie; drapes were drawn and my wife was in the back of the house. After he left, my wife called to complain. Later, she found her windshield smashed by a hammer, and the merchant receipt balled up next to her car.
We called corporate, and corporate assured us their security team would respond. We never heard back, but they did inform the local franchisee of our complaint. Supervisor called to give us the contact information of the driver, and refused to repair the windshield. He hung up on me. My wife is scared for our safety. I reported the incidents to the police, formally. I am making arrangements for a civil suit.
Reviewed Aug. 27, 2019
I called today to order pizza, and the gentleman that was taking my order, was extremely rude to me. He yelled at me. It's the worst service. My family they have experienced the same abuse. It was in the store located at 122 Ave and 112 St. I do not recommend anyone to visit or call this place.
Reviewed Aug. 25, 2019
Was flat out refused service when I ordered a pizza online and was told we had to bring in the coupon or we would be refused. Service manager didn't care that I had been eating at this location for years. Completely unprofessional and I can honestly say I will never eat at another Domino's or have anything nice to say about it ever again.
Reviewed Aug. 25, 2019
To be honest, I think about Domino's Pizza often, more than normal. It’s delicious warm, cold, wet, dry, after sitting on the counter for 12 hours. Domino's never tastes bad.... $5.99 medium pizza? SOLD.
Reviewed Aug. 20, 2019
I wish to state my unhappiness with Domino's 5740 Steeple Chase Lane, Cumming, GA Beside the New Kroger. When the website clearly says Mix & Match deal! Choose any 2 or more for $5-99 you assume that is the deal right? Well not the case in Cumming! My daughter ordered two medium size pizza last Thursday night 8/15/19 assuming that we would be charged 2 x 5-99 plus tax. I was shocked to hear my phone ping and see that my credit card had been charged over $32-00 when it should have been closer to $12-00 plus taxes.
I called the store and was told it was only a website special and that I needed to order it online to get it, to which I undoubtedly retaliated, as the website says nothing of the sort. The young lady who overcharged me eventually said she would give me the listed price, but I asked to speak to the manager who quite honestly made me feel as if he had enough business and did not need mine! They credited my card with the first charge, but I felt that they took advantage of me and that had I not complained that would have been it! How many other people have they done this too? Domino's, for a brand new store, you have lost a potentially long term customer! I would really expect more from a trusted brand like yours!
Reviewed Aug. 18, 2019
The Woodbury store style my order and won't give me a refund! That manager John is absolutely terrible! Rude, has no business being a manager of anything! Got my order wrong, said they'd redeliver, but I'd have to wait 45 min longer, never delivered and won't refund my money! Unbelievable!
Reviewed Aug. 14, 2019
So last night I ordered Domino's from its downtown Buffalo location. I ordered two items, a 14 piece bbq wing, and brownie. The brownie was good, but the wings were crap. They were very small, chewy and instead of tossing the wings in bbq they just drizzled BBQ sauce on top.
Reviewed Aug. 8, 2019
UPDATE!! 8/7/19 my husband and I decided to give Domino's another try and yet again they disappoint us. The guy that took our order knew it was for DELIVERY and did not disclose the correct total of our order! He did not tell my husband what the amount of the delivery charge was. The store manager was not there which there should be one there till closing in case of problems like this. I told the delivery driver guy to take them back as we only had $30 for a $28.41 total bill as was told on the phone. When I called them about it before the driver left he (the guy that took our order) said he forgot to tell my husband what the delivery charge was. He refused to make it right as it was his mistake.
So I told the driver to take them back and we are done doing business with them once again and ** Domino's. He then replied ** as he was leaving. There is a huge problem at this store with how their employees treat their customers. That needs to be fixed a.s.a.p. Us customers are the reason they get a paycheck. If we didn't buy food from there, there would be no work and no paycheck!
6 months ago. Well today is a sad day. I am no longer going to be doing business with this Domino's store. My husband and I have been doing business with the store for a couple of years now and today was the last day. They made a mistake. Someone dialed my number wrong. The lady Jessica I'm assuming is the store manager there was very rude, would talk over me, would not let me explain to her that no one from her store called my phone! I did not get a call from anybody, she refused to listen to me. She continued to argue and talk over me!! I will not be referring this location to anybody. I know horrible customer service relations!! They have been going downhill in the last year and continue doing so just as bad as Pizza Hut.
Thanks a lot Jessica for being so disrespectful to me over the phone when I was trying to explain the situation and how someone in your store dialed my number wrong. You are the worst manager I've ever come across. What good customer service you have. NOT! What an attitude you have towards your paying customers. You are the worst manager I have ever dealt with, so rude and argumentative!!!! Your customers don't matter!!!!
Reviewed Aug. 6, 2019
Hi, I ordered Veg Extravaganza Cheese Burst Pizza on 19th July 2019 from Domino's Outlet Kondapur Hyderabad. It was delivered to me after 1 hour 30 minutes. I was told by Manager of Domino's Outlet Kondapur Hyderabad that my refund got initiated & will be get credited as 300 points in Domino's Wallet which I didn't received. I reached out to Customer care, Domino's, Manager of Domino's Outlet Kondapur Hyderabad & Swiggy. Attached are the documents for verification. If things are not working out I would go for legal action. Because it's not about refund money. It's about right way towards Customer & Domino's Policies.
Reviewed Aug. 3, 2019
I am so sick of being forced into technology-it's not that I can't use it but if we are free as we say we are-I want the damn option I choose. Out of the blue Domino's started not allowing payment in cash on over 50 dollar orders-I don't like Domino's but my family does. After this no one is using them again. So it's hello Papa John's once again. I hate this world and wish if God were coming back then he would come the hell on.
Reviewed Aug. 1, 2019
They scammed us and did not give us the right order and on top of that the pizza was cold. They did not give me a new pizza or my money back. When I went to go tell the driver the driver ran away. Then when I called they would not let me speak to the manager.
Reviewed July 28, 2019
I DO NOT recommend this restaurant to anyone until and unless they make changes in how customers are treated by the management. On June 26th, I placed and picked up an order for my wife and immediately after eating a slice, she began vomiting. I asked her to call and inform the employees that perhaps there was something wrong. The manager on duty had an employee drive to my home and pick up the pizza for 'testing.' There was not a single word of apology or sympathy from the manager and the only words spoken by him were, "You'll get an email from Domino's." Nothing else.
I was not at all concerned about a refund or even another pizza at no charge. Since I hold no grudges, few days later, I decided to order another pizza and when I walked in to pick it up, the same manager was on duty and as soon as he saw my order, he began a conversation with employees about me, stating that "he is the same guy who called in few days ago and his wife supposedly got sick and threw up. Let's see what they do today," and some other words I was unable to hear. I am now being stared at by every single employee at that store, which is not a comfortable feeling.
I found the manager's conduct completely unprofessional and unacceptable. If I were him, as soon as I recognized the customer, I would have approached him at the door, profusely apologized, and asked him if the corporate office had reached out to him. Consequently, I contacted Domino's Corporate office regarding the incident, but have not received a response from anyone. I can only assume that Domino's condones this type of behavior from its employees and has no interest in resolving customer concerns. If anyone has had a similar experience, please share with us.
Reviewed July 27, 2019
Went to Domino's in my town of Sun Prairie, WI. Ordered 4 items... What a pile of crap! Philly Cheesesteak pizza w/ thin crust was burned... Charred, and crust tasted like burnt paper. What a waste of $.
Reviewed July 25, 2019
A few weeks ago I was asked to bring pizza to a meeting, so I ordered 2 feast pizzas. They were not cheap, but good. This week Domino's has a 50% off sale, so I ordered one of the same feast pizzas I had a couple of weeks ago. What a difference! It was obvious that they had half the toppings. This isn't 50% off, it's getting less for less money. Total ripoff.
Reviewed July 22, 2019
They cancelled order by themselves.and told me that they will refund my money but it's been more than 1 month. Very bad service. I used to call them regularly every week. But after one month passed they are telling me that money was refunded on fourth day itself. I asked for transaction ID but they are refusing to give me that. Nobody will like this kind of service. It's really bad.
Reviewed July 21, 2019
Looking to have food delivered to my home for my children and searched for different places when I came across Domino's. I went on their website and put in all of the required information, including my address. It showed that the business delivered to my area so I placed the order and watched the tracker. An hour later after placing my order, I received a phone call that I missed so I called back. It was Domino's explaining that they do not deliver to my area due to their own personal reasons. I explained to them that it showed on their website that delivery was an option and my children were waiting to eat. It made me extremely furious when the manager said. "Well....you are going to have to wait 25 to 48 hours to get your money..!"
That was so inconsiderate after they just waited an entire hour just to say they don't deliver. The website reflected that this store delivered to my area and it was very inconveniencing and very poor customer service because the manager didn't even offer an apology or anything. He was definitely being rude from the start. I asked for his name, and he said James with a smart tone in his voice. This company should fix their website to show that they do not deliver to this area so other people will not have to waste their time talking with a manager that do not care about customers. I will never order from any Domino's again!
Reviewed July 21, 2019
Ordered pizza 3 hours ago..Since from 1 and half hour delivery boy is on way. Were rude and irresponsible behaviour is from customer service....worst delivery process and worst customer service. Also nowadays their taste has depreciated than prior. Try for some other Pizza outlet. That's the clever idea.
Reviewed July 21, 2019
I ordered a pizza last night for pickup in Oak Park, MI. I started eating the pizza. It was, overloaded with salt. I could not eat it. My blood pressure hit sky high. I had stopped going to Jet's Pizza because Domino's was better. Not anymore. I have to find another pizza place that don't put salt in their pizza dough.
Reviewed July 21, 2019
Saw the advertisement on TV for 50% off normal prices all this month for online orders. Went through the Domino's app and ordered the pizza. One large pizza with 2 toppings on it. The bill was over $20 no option anywhere for the discount. Called my local store and they told me basically too bad so sad maybe you should call corporate. Of course I just said I'm just going to call another pizza place if they can't get anything right. There's no reason to buy pizza from these people if they have an advertisement that says 50% off should be on the app the store should be able to honor it. They should know what all the local and national ads are and the fact that they just gave me that attitude tells me they don't care or they're so tired of hearing the same stuff because nothing works like it's supposed to. Any way you look at it it's a joke and I'm not laughing.
Reviewed July 21, 2019
I don’t even want to give rating 1, but no other option. My family went to Domino's in Fremont and ordered garlic bread stick. The person who collected the money told to wait for 10 mins, but waited more than 30 mins and asked the reason. Poor response and asked us get out of the place in harsh manner. I am not sure how many people got the same treatment, I would like you to take corrective action. Domino's Address: 38487 Fremont Blvd, Fremont, CA 94356.
Reviewed July 14, 2019
I can start by saying, I'm not a big Domino's fan and don't normally do reviews unless I'm very impressed. Hats off to them this time. This was the BEST PIZZA I've ever had from Domino's. Brooklyn crust with spinach feta and chicken pizza. A bit pricey but it was very very very Good, so it was worth it. Fredericksburg, VA.
Reviewed July 10, 2019
Good quality and cheap pizzas. They offer wide range of pizzas to its customers along with different and delicious toppings. One must try Peri-Peri chicken pizza at Domino's once. Online orders are always delivered on time.
Reviewed July 8, 2019
Every time I order online they forget to put my olives on. I order extra, pay for extra and I have never gotten olives... I'm am not impressed and Domino's won't refund me the money or give me a open offer for free olives or anything to compensate me... Let's just say if I ever order pizza again I am calling in and demanding to talk to the manager to have a talk about how their cook follows procedures.
Reviewed July 3, 2019
Store: SHOP NO. 17 & 18, A WING, HALLMARK, VASANT OSCAR, LBS MARG, MULUND WEST, Mumbai, Maharashtra 400080, India. I request everyone reading this review to stop ordering from Dominos who has the rude, impolite and worst staff. Domino's, has provided pathetic customer service. I'm very dissatisfied with this particular store. Do something about your customer service.
I am a frequent customer who places orders frequently. This time I placed a personal order for 2 medium size cheese burst pizza through customer care on 28th June 2019 and asked them several times to place an order in Mulund (West), Mumbai. I have carefully and politely instructed for West location as every time before the system places an order in some other location. I get a call from East outlet after 30 minutes stating that they cannot deliver to my place as it is outside their delivery location. I called back again to customer care and explained the situation for almost an hour with several customer care executives briefing them again and again and again and finally got the solution and the manager promised to deliver my pizzas within 30 minutes more.
To confirm the order I called back Domino's West outlet to provide proper customizations and the MOST RUDE lady manager over there said “If you want pizza you will get after 2 hours.” I was shocked. I said I am ordering from last 2 hours and I have to wait for more 2 hours. And on lots and lots of arguments she said she is NOT GOING TO SEND pizzas. She is least bothered and she HUNG UP the call. I called back 4 times and NO One allowed me to speak to her and the pizza that I paid for NEVER CAME. On the last call I ask for the manager to receive a refund and again I was told that I could not speak her.
It's time that Domino's stop making such false promises if they can't stick to their 30 minutes delivery guarantee or any other consumer satisfaction claims. Do not fool customers, please. You have lost a customer today, forever!! And I am pretty much sure you wouldn't care by losing just a customer. I am very much critical about how fair a company is towards the customer and this is what happens when the company gets a brand name, they stop valuing their customers!
Reviewed July 1, 2019
Chicken topping was so good, I could not sit still after the excellent flavor, was so good not sure of the best topping. But chicken did it all despite even getting pepperoni most often... I still need it.
Reviewed June 27, 2019
We got our pizzas and every single one of them was not cut all the way making it difficult to grab a slice of pizza. This is not the first time this has happened. I think Dominos needs to step it up and fix this problem. I did however think the pizza did taste really good and I plan to go there again. I hope it’s a better experience next time. Also, the employees were really nice and kind.
Reviewed June 25, 2019
When I receive my pizza it was cold and didn't look very cook and had to much sauce on it. I ate some of it and got sick to my stomach that night and my stomach hurt the entire next day. When I called to complain about it they only offer to give me another pizza and didn't even ask for my name. There's no way I could eat one of their pizza again. So I threw away $20. Never again.
Reviewed June 25, 2019
Every time we order from Domino's there is a problem. This time we ordered a sandwich, pasta and mango habanero wings. Not one item had sauce. We called them to fix this order and we were told we would be given a credit for this which doesn't fix the fact that pasta with no sauce is inedible but we've in fact been told this before because it's not the first time we've been given food without sauce and we were not credited for it.
Eventually they said they would remake it and send it out then a few minutes later someone from Domino's called back to tell me he put sauce on one item so I'm wrong. I told them they could take this food back to see there's nothing but noodles, bread and dry wings. So my husband called back after I told him they called and he was hung up on. All we wanted by the end was a refund and to move on. That is truly the last time we ever order from there. The food isn't good enough to deal with the staff. In fact the food is just as bad as the staff.
Reviewed June 23, 2019
Got my order wrong. Order 3 items 2 were wrong. Then they were so rude about it. Unbelievable. One of the worst experience I've ever had. Worker should be fired. No one should ever be treated like that when it was their screw up.
Reviewed June 23, 2019
Every time I order delivery it takes 30 plus minutes to get to my house and it’s only 4 minutes away from me, I just can’t leave because I have 2 newborns. My food is always cold. The chicken isn’t fully cooked & without a doubt I GET FOOD POISONING. ** or throwing up all night and the next day every time! Never again no more!
Reviewed June 22, 2019
This store consistently messes up orders (3x) and consistently can't deliver (2x) despite their system not reflecting any problems with delivering at the time the order is placed. On one occasion, there was almost a 2 hour delay in the food being delivered where I ultimately had to go and pick it up after calling and them telling me it couldn't be delivered (AFTER I CALLED). This most recent delivery took over an hour to leave the store from the time the app said it was out of the oven and double checked by an expert. It was not what we ordered and was cold by the time we got out food.
I've picked up pizza there 3 times and had them delivered twice. The staff almost always seem overwhelmed and can be rude at times. This store appears to have an ongoing manning issue that results in the people they do have being overworked and then they end up quitting because of all of this. I can handle mistakes or delays, but this coupled with the poor service provided by your staff is unacceptable. I will not be returning to this store.
Reviewed June 21, 2019
Online ordering on the Domino's website you risk your account, name, address & payment info being hacked. Domino's is aware for approx 3 yrs of this problem. My acct sent pizzas to 4 states and caused a bounced check. Closed out my ATM card 2 times in one month. Manager will not call you back or talk to you. Customer service is rude and when you ask to speak to someone higher up you're told... they will not call you back and are aware of this ongoing problem. Domino's does nothing to make the situation better and this is an internal problem. They don't seem to care they lost a customer as well as all my family and most of my friends. Bad business that after 3 years Domino's still hasn't fixed the problem!!!
Reviewed June 19, 2019
I have been trying to contact them since Saturday night. My salads were slimy and wilted turning brown. Lady was extremely rude Saturday night and same for Sunday. I asked where I can email pictures of my salads that I literally had to throw away and I got nothing. Use to be a big fan but now I am telling all my friends to never order from there again. They tried to make up for it by sending two free salads but only sent one salad. Domino's has gone so far downhill. Do not buy from here cause clearly they are going thru something.
Reviewed June 16, 2019
I ordered a salad and waited. Waited for my salad then the person bring me a Wawa salad saying that they ran out of chicken caesar salad so she stopped at Wawa and get me one. I was so upset. Don’t know why they couldn’t call my phone and ask me to order something else. Even though I was mad but this is the first time they messed up my order and I love their pizza. So Domino's please step up your game.
Reviewed June 16, 2019
Sharing my pathetic experience with Domino's on 16 June. When placing an order I saw it's 30 mins or free delivery and when I track that after 30 mins it's still in baked status and same offer applicable. After an hour waiting for pizza I get to see this offer is not applicable. I understand you have all the rights to change your offers, but not once you lose to keep your promise. Finally after 90 mins wait I get to see my pizza which is completely cold and without any seasoning. I decided to send him back with the same pizza. After all these I decided to speak to Customer care, and there I get to hear is "Due to Ind vs Pak match, we have huge orders and sorry for the inconvenience". Amazing service and well trained staff to say sorry. I wanted to reiterate how these guys manipulate their promises and they expect their sorry should feed your tummy. I wish I could give negative rating.
Reviewed June 16, 2019
I contacted the Domino's Pizza on South Eastern St. in Indianapolis IN yesterday to tell them that they were having technical issues with their online service. I explained to the guy who answered the phone that I had tried to redeem my rewards pizza and it wouldn't allow me to that it was giving an error message. He said, "Well I can't just give you a free pizza. I can't verify your information." I went on to explain that I didn't want a free pizza. I've been dealing with Domino's long enough to know it has to be redeemed online but I was trying to make them aware of the issue with their website. He told me, "Well you're the first complaint I've had so maybe it's your internet service." I told him that it wasn't because I could still access other websites and I asked to speak to a manager. He informed me that he was the manager. In fact he said he was the DM (district manager).
I ended the call with him and called my normal location by my old address on 38th St. She said she was aware of the issue and was currently working towards getting it repaired. I told her about the incident and she apologized for his behavior!! She was respectful and nice even though I could tell she was under pressure and busy. So I called the other location back and explained to him that another location had verified that there was indeed an issue with their website and all he said was, "I just received an online order 5 mins ago," which was a lie obviously!! And then finally said, "Well I guess I'll contact our technician." Never apologized for being rude or accusing me of trying to steal a free pizza lol but anyone who deals with Domino's knows that you don't get rewards by not placing orders! I don't think I'll be ordering Domino's as often from my new address. The customer service on this side of town sucks!!
Reviewed June 16, 2019
I swear every time I order something I almost never get my dipping sauces. I thought maybe the first time it was a mistake but it seems like it happens every time. I usually order Domino's because it’s really fast and the pizza stays hot, but I might go elsewhere!!!
Reviewed June 13, 2019
Got a paper menu for Domino's from the store.
2. Prices for some extras are not on menu;
Ordering online, after you choose all your extras, you are not shown how much each costs. 79 cents for red pepper packet? what, do you get a whole tablespoon on red pepper flakes? That would cost a quarter from a grocery store. Tried to voice my concerns to customer service. YOU CAN NOT SPEAK TO A PERSON AT DOMINO'S AND THE STORE MANGAGER SAID I SHOULD CALL DOMINO'S. Domino's could not care less about YOU!!!!
Reviewed June 12, 2019
ABSOLUTELY HORRIFIC CUSTOMER SERVICE. Store (4657): 796 Harry S Truman Dr Upper Marlboro MD 20774. I placed and personal online order after the store manager came into my job advertising her store's location and leaving coupons. After using the Domino’s tracker to locate my pizza it informed me that my pizza had been delivered. I then called the store to get clarity and the RUDE young man ** (if that was his name) that answered the phone told me that it was on the way 20 mins after being marked delivered. When I asked to speak with the manager (**) he informed me that I COULD NOT because she was making pizzas. I called back 4 times and NEVER spoke with her and the pizza that I paid for with my credit card NEVER CAME. On the last call I ask for the manager to receive a refund and again I was told that I could not speak her.
He then proceeded to tell me that I would not receive a refund for my $20.00 for 7 to 10 business days with no confirmation. All the while still NEVER allowing me the opportunity to speak with the manager. Because I was at work with no relief I could not go to Domino's in person. I then turned to the delivery text, after replying to the customer service text that was sent to me telling me that my food was delivered and asking how did I enjoy it with my complaint their response to me was to contact the manager. After explaining in another text the situation their response was, "I'm sorry to hear that. To make sure we resolve your issue please contact your local store." I am now on my 10th call and still NO communication with the manager. (I have disputed the charge with my bank.) We have pizza Fridays at work for the guy 2 times a month and I am SOOOO happy this happened to me before I used them for my office.
Reviewed June 7, 2019
HORRIBLE SERVICE!! We ordered $60 worth of pizza tonight and our cheesy bread was burnt so we called the store and the working manager was too busy to talk to us. When she did she gave us an attitude. When we asked for her name she hung up the phone on us. When we drove to the store to let her know that her action as a manager was inappropriate and return their burnt cheesy & asked for her name again, her response to me was "Don't worry about it" then walks away.
I can see now I'm not the only one that has had issues with burnt food and horrible service. I WOULD NEVER AGAIN ORDER FROM THE LEONARD ST NW LOCATION. I would give them a negative 5 star but unfortunately that's not an option. Before ordering from here I would reconsider. That's all I could say. As you can see in my pictures they were so "under staff" as I drove up and while leaving, they had a few of their workers chilling outside smoking and visiting with their friends.
Reviewed June 7, 2019
On 15th May I order pizza with some other item worth rs 387. After sometime a pizza boy called, asked me about the location and express his unable to deliver the item at the location and said money will refunded in 7 days. After few minute I received a message that good has been delivered which was not. After that I have given feedback several times and also had conversation but of no use and still not received the payment. It was one my worst experience and cause me inconvenience also, hence I am not going to make any order from Domino's. I have ordered from Mumbai Andheri.
Reviewed June 7, 2019
Dominos on Elizabeth Ave in Elizabeth NJ. Hi. My name Erin. Dominos is my go to when my children want pizza. For the last three times I've order pizza was either burnt, no toppings or they delivered the wrong order. As of tonight I'm very disappointed in the company and the store managers, supervisor or whomever! Not please I spend too much money with you guys.
Reviewed June 2, 2019
I'm a chemo patient that had developed a taste for Philly cheese/Veggie half and half. The 3rd day in a row of ordering my type, management told me they don't make them that way! They were very rude and had no empathy or were remotely caring! I will never buy another because with other companies' will to satisfy customer needs. I am not a consumer victim and want Domino's to know the power is in my hand and I now do understand their only pursuit of my business is squarely about me spending: Domino's Pizza, 3225 Augusta St, Greenville, SC 29605
Reviewed June 1, 2019
I usually order from another pizza restaurant but saw several Domino's ads and decided to give it a try. When the order arrived it was the wrong crust and had none of the toppings I ordered and paid for. The sub was equally as bad, hardly any meat and the roll was too hard. I ended up throwing it out. I will never get anything from Domino's again.
Reviewed June 1, 2019
Ordered online. After my purchase I was called by Domino's in Lake Worth Texas that they do not deliver to my complex after I paid for it so I was out of money and food and the owner didn’t care. They told me to come pick it up after I was charged a delivery fee.
Reviewed May 31, 2019
I had scoundrel hair in my food. Bad customer service. It sucks. They need new management. Lobby was disgusting. Talk about inappropriate when it comes to business. I have waited so long for my food. ☹️ Sucks.
Reviewed May 30, 2019
I order chicken confidential but I got seafood inside. Which is have crab stick. Please do something to give what customer want. I paid RM145 for iftar and I'm really want my chicken confidential not any seafood like what you give. Very disappointed. Call me as soon as possible when you get my complaint.
Reviewed May 21, 2019
So I looked on my bank account seeing 20.58 taken out when on my actual email certificate it was 17.58. So someone at the store that had access to my card GAVE THEMSELVES a 3 dollar tip without my consent. I do not feel comfortable from ordering from this location anymore. It's had problems in the past but now I'm just going somewhere else and I'm currently waiting for a refund.
Reviewed May 18, 2019
Pathetic customer service. Frauds and cheaters. I had ordered a Pizza worth 700/- on 24th Dec 2018. After placing the order, it showed 30 minutes delivery promise as usual, and the pizza got delivered late by about 10 minutes. I called up the support team (the number which is there in the app) and told that guy about the late delivery of the pizza and also asked him, "How will the money get refunded since I had made an online payment." He just told me to tell the delivery boy to punch in late delivery in their system, which I did.
I called up the next day and the person told me that, "Someone will get in touch with you." I waited for another couple of weeks and called back again on the same customer support number. And again the same assurance was given to me that a person will get in touch within 2 days. Meanwhile, I submitted feedback from the Domino's app criticizing about their callous attitude. Again I called up in February to check if they would refund my amount or not. The same story again! I submitted another feedback from my app, but to no avail! I gave up on it.
I decided to give a final try and called up again today (18th May 2019) and they say that, "It's too late now. You should have called back then and asked for refund." I was shocked. I told I had called several times and was just given fake promises. They finally told that, "The money is refunded within 7 working days and you're like, 7 months late." So, whose fault is it? Mine or the company's? Whose responsibility is it to give the refund? Whose responsibility is it to keep a track of their customer grievances? I never faced such a thing from any other fast food apps, be it McDonald's, Zomato, Swiggy etc. Have always got the cashback and the refund amount back on time.
It's time that Domino's stop making such false promises if they can't stick to their 30 minutes delivery guarantee. Do not fool customers, please. You have lost a customer today, forever!! And I am pretty much sure you wouldn't care by losing just a customer. I am very much critical about how fair a company is towards the customer and this is what happens when the company gets a brand name, they stop valuing their customers!
Reviewed May 16, 2019
Where I live we order pizza from the Domino’s in Christiansburg VA off Peppers Ferry Road. I love pizza but the problem I have with this location is one time the pizza is good. The next you can’t eat it. I have even got in my car and took it back to the store. I ordered pizza today. We each had one slice and closed the box. Unbelievable.. Someone needs to be retrained. This will be my last pizza from Domino’s. I don’t say what I don’t mean. It’s time to drive over the bypass and start getting pizza at Pizza Hut.
Reviewed May 12, 2019
Very Bad service. Didn't receive my order... and on Zomato it's showing that the order have been delivered. No one is ready to take the responsibility of my canceled order. Haven't received any refund yet.
Reviewed May 11, 2019
Last night I had a terrible time ordering from this store of 12600 block of Woodforest Houston, Tx. I sat outside trying to order online and to call the store but nothing would allow. Someone finally answered about 1015 pm. I was told there was no carryout now. I was so sad so I asked for the manager to explain my situation. The manager was not understanding at all... Was based customer service with the couple of nickels that you charge extra knowing I'm sitting in front of your store being as honest as I possibly could. She not only took my order as a delivery but the wings were HONESTLY the smallest I've ever seen in my life. There were 6 pieces of chicken in the breadbowl. Not to mention the small small bread dots that the company call PARMESAN BITES. :-( I am so saddened by what occurred on last night. As a minister of a community congregation of 750. Me, my parishioners nor our congregation will do business with this company.
Reviewed May 5, 2019
I ordered Domino's Pizza Mania. First no one was receiving call. Later tried 4th time. Rep disconnected call due to some reason, again called Mulund lbs customer service, spoke with rep Priyanka. She was very rude. Told her that had ordered Domino's Pizza and to send change of Rs 2000 as I can't walk. She said can't send the change and we can complain. Against her she is least bothered and she hung up the call. Felt insulted and I canceled the order. Sometimes they don't have single oregano sachets, sometimes insects also come with pizza. They don't use gloves while preparing pizza, unhygienic way they make it, very bad experience.
Reviewed May 2, 2019
Was happy we moved to an area that offers Domino's (Bellevue TN). Order # 1: Pizza arrived thick, lopsided, and gummy. Order # 2: After waiting for 1 hour, same store as Order # 1 said they do not deliver to my address. According to Domino's website, we are 3.1 miles from the store. Order # 3: Pizza arrived cold, dried out, and burned on the edges. Order # 4: Will not be one. After the above 3 experiences, I must be a slow learner. Got it now...
Reviewed May 2, 2019
I had my worst experience with Domino's. First of all it reached late by 1.5 hr late and then when I asked I was told by the delivery boy that I will be refunded because of late delivery policy but after a week when I tried to check the refund status. Everybody denied that there is no refund request. When I called the delivery boy he says he already reported to the manager and the manager is not bothered to call the customer. N number of times called on the customer service number. They just have a lame answer restaurant team will call in 2hrs which never happened. So guys when you cannot stick to your policy then dont fool customers by saying that you can deliver in 30min or will refund.
Reviewed May 1, 2019
Davis Drive in Sterling location is very nice. Everybody there is very friendly. I must say this gentleman name Joe is very amazing. He’s friendly over the phone and in person. I had view questions which he answered them very nicely. He made sure my order was done right, and he put together my pizza just the way my family likes. I can see he was enjoying helping me. I made this account to make sure I write a review about him and share with the world how amazing he was. He should absolutely get recognition for his hard work. Thank you Joe.
Reviewed April 23, 2019
I'm a frequent customer who places big orders for my employees at St. Luke's Sugarland hospital. Two times Domino's Pizza messed up my delivery on separate occasions. I had just enough of them when I decided to take a chance with them. On Easter Sunday, I placed and order with a ** who seemed very rushed and was not very helpful with making the selections. I gave her specific details on the delivery with phone numbers and names of who to call. I informed my employees that I had ordered them lunch and left for the day and left to go home.
At 4pm, I received a call from work stating that the pizza never made it. Frustrated I called the restaurant and asked to speak to **. She nonchalantly stated that her driver had called the number provided and no one picked up. Never mind the fact that he/she had the address and the specific delivery location, all he/she had to do was walk to the security and ask for the location in the building. It's a hospital for heaven's sake, people walk in and out all day. Well, I asked her to take the delivery and she asked for my credit card info again. She stated that she had voided the first one.
Well, it's two days later and the charges went through for both transactions despite the promise. So I called and asked for the manager. **, the manager comes on the phone and he states that it was Easter and they were very busy. He didn't care to hear when I kept telling him I provided the right info but ** wrote down the wrong number. I wasn't calling to ask for free pizza, I can buy my own pizza. It's just the attitude and manner in which these employees carry on that is annoying. A simple apology for the delay and inconvenience would have been nice. Oh no, I guess business must be booming. They don't need to listen to a whiny dissatisfied consumer.
As painful as it is and I know it's not going to put a dent in their business, I'll not be going to this particular Domino's in Sugarland (16103 Lexington Blvd. at the intersection of highway 6 and Lexington). I'll also tell my co-workers and friends to be cautious if they want their food and if they want it on time. Those special deals come at a very costly prize. I'm very dissatisfied with this particular store. Do something about your customer service.
Reviewed April 22, 2019
Placed order online. Picked up my food. Got home looked at it and the Cheese Bread was not Cooked all the way. It was raw in the middle. There was burnt stuff all on the side of it in the box. Then it was so greasy it was a mess. I called and told them. The only thing the guy asked me was what did I want him to do about it? Then said just bring it back... Then question me if I was even sure it was raw...WTF?? I'm looking at it and the inside you can see it's not cooked. Smh.. They need to do better. Manager was not around. 17 Amarillo Ln, Sanford, NC 27332. That's the address. Don't order from them. Or check your food good before you leave. I would upload pictures but it will not let me..
Reviewed April 16, 2019
I ordered half side pepperoni pizza and half side chicken. This is a third time I am ordering same pizza. Unfortunately this time the pepperoni was entirely raw. The moment I received and open it I called back for complained and the receiver transferred the call to the manager name Mr. ** and I am soo sorry to say the manager was so rude. Not at all listening to the complaint and he passed a statement saying, “I dun care. Do whatever you want and you don’t know how pizza tastes.” PS - I am a chef with 12 years of experience so I know how raw ingredients taste.
Reviewed April 15, 2019
Domino’s Pizza in Palatine, IL on Dundee Rd Manager did not keep word for 2 free pizzas. I will never order from them again. Worst service ever! I had bad service Manager was supposed to make up for it.
Reviewed April 14, 2019
I had ordered a pizza on 29th March at around 08:00 pm. I thought I would be expecting it somewhat around 8:35 pm max. But even after 09:20 pm I didn't see any response from Domino's. When I called the restaurant they didn't pick up my call. After that I called their customer care and after his several attempts I was promised that the food will be finally delivered by 09:40 pm. He also promised that I would be given a refund of ₹300. But it was a fake promise as today is 14th April and till today I haven't received any cashback nor any call from them. I hate this kind of fake people. I think Domino's should not make such kind of promises of 30 min delivery or cashback/free pizza if it can keep such promises or make it up to us. Some actions needs to be taken. I will be shortly writing this to consumer forum India and would urge them to cancel Domino's India license.
Reviewed April 2, 2019
If you place an order online beware they may mess up your order! We ordered and paid for sauces with our order and when the pizza man arrived, big shocker... No sauces! By the time he wanted to bring them back the pizza would be gone, my kids were hungry! I was promised a gift card for the meal, so we shall see if that was a real promise or not. Otherwise this is the last time I'll be ordering from any Domino's again!
Reviewed March 31, 2019
3/31/2019. I had order some cheesy bread sticks and a small pizza thru phone for a pick up when I went and got cheesy bread was raw and all oil on it and the pizza HAD HUMAN HAIR ON IT. I told the employee I don’t want it, I need my money back and she said because it’s a credit card it will be back on it. Now I asked her for a recipe for that money so I can be aware of my money. She said they don’t give any recipes back. Really? So how do I know it’s going back to my card. Domino's Pizza Broad street in Philadelphia. Store number 3286 server ** store number 215-215-6998.
Reviewed March 31, 2019
Domino's Pizza is not given my order. Either restaurant people are threaten me to cancel my order, these guys taking money from me and not delivered to me also giving threats to me on offline calls. Please don't place order.
Reviewed March 29, 2019
I love Domino’s. They have never let me down, they always get my order right and everyone has always been really nice and I am always hoping for Domino’s for dinner. I think people don’t like Domino’s because the dough is cooked differently but I really like it and think it’s perfect!!!
Reviewed March 28, 2019
I had ordered their specialty chicken. When I received it each piece was the size of a dime. I called to complain & they said it's because they cut the boneless wings in half for the specialty chicken. If they need to be that cheap they don't need to be in business. That is false advertising. They did send me an order of regular boneless wings which comes with 8 pieces. The specialty wings are supposed to come with 12. That's why I ordered the specialty - so I would get more which was not the case at all. Very disappointed & will never order from them again. At least Pizza Hut gives you what you order & way better quality.
Reviewed March 25, 2019
I was highly disappointed, the waiting time was not bad but the pizza dough was terrible. It was soggy and too much sauce on it and whoever made the dough did a bad job. It was very bubbly. I am really considering not ever going back to Domino's again and will be sure to tell all my family and friends.
Reviewed March 25, 2019
This is BS! I just want to view a menu so I'll know what I want to pass it on to a friend who is ordering me a pizza from another location. I have to place an order to friggin do that? I was on hold with corporate for 31 minutes only to be told they do that because some locations don't have certain toppings so to put in my zip code and that's it. I did that but it's trying to make me order. I called the store and he can't help me. This is BS!
Reviewed March 24, 2019
Ordered Cheese Burst pizza with no trace of cheese in it. Do you train them to make such pizzas or they are disinterested in doing their work... Domino's Pizza is not worth for money. Their quality has deteriorated.
Reviewed March 24, 2019
I've been a regular Domino's Pizza client but will no longer buy from them. Ordered pizza delivery online and waited 1/2 hr for my pizza. Received a text stating that my pizza was delivered and hoped I was enjoying it. I called Domino's and informed him that I never rec'd my order. At first he didn't believe me but then said that their only delivery person wasn't back yet and would be a few minutes longer. Within 3 mins I rec'd a callback stating that my pizza was left behind and would be delivered. It was delivered 1/2 hr later (now it's been an entire hr). Was cold and disheveled. The driver apologized for the delay but never rec'd any call from the manager. I complained to Corporate but it is up to the individual store to contact me. Apparently they do not care whether they keep their customers or not.
Reviewed March 24, 2019
I've ordered from the Domino's Store just around the corner from my house and every single time I have there has been a mistake in my order. I understand if this happens once but it's every time and I'm just annoyed by it as I have previously worked in the food industry and expect more from this company.
Reviewed March 22, 2019
I'm a regular weekly customer of Domino's Pizza from 5-7 years. I ordered from this Wilson Garden, Bangalore location. Within 30 minutes, I received a message that it was delivered when I have not received. I waited 5 more mins and then called the restaurant, they told it might take 5-10 mins. Then later the restaurant owner calls and accuse me that his delivery guy is telling the truth and I'm lying. Shame on you Wilson Garden, Bangalore Domino's. You suck at your service. You don't know how to talk to customer. I will never order from Domino's again.
Reviewed March 21, 2019
Domino's is terrible! They gave me a cold pizza. After I called the manager he hung up on me. I ordered Domino's all the time and this is how I am treated. No conversation, no nothing and I know that all they do is warm up there are pizzas. And it was some sort of discrimination. But this pizza was very cold. After ordering pizza from them for the past three weeks every night I will never order from them again.
Reviewed March 11, 2019
Awful! I ordered 3 simple items for delivery and after 40 minutes of waiting, I finally called the store. I spoke to a manager by the name of Hector who didn’t seem too concerned with my situation. When I asked him to cancel my order and refund my money he said “yeah, but it’ll take at least 4 business days.” That was it. I am super dissatisfied with the Domino's on Eastlake. Next time I'm ordering Pizza Hut or buying a frozen pizza!!!
Reviewed March 6, 2019
I live in Ohio, somebody hacked my account and purchased a pizza order in New Jersey and place a pizza order in Houston Texas. Use my credit card that was saved on the account to do so. So now I've had to cancel my credit card. I have had a big run around for 2 weeks. Can't get groceries when I need groceries. Can't do things that I normally do. Can't pay things that I normally pay all because Domino’s didn't secure their account for somebody to not hack into it and use my credit card. I've tried to contact Domino’s on several occasions. Nobody will refund me my money. Nobody will give me any compensation. This is **. Yes my bank gave me my money back but Domino’s should be held responsible for this. That's not my Bank's fault.
Reviewed March 5, 2019
Beware - Domino's is NOT LGBTQ friendly, especially in Virginia. Couldn't even handle a delivery, called and said a driver didn't show up, they needed a a slight delay in del time. After talking to me briefly, she encouraged me to just cancel. So I'll not waste my time trying to order food from a bigoted company like Domino's again.
Reviewed March 3, 2019
Domino's on Foothill Pacoima - Upon placing an order at 9:30 I received like I was told my people would be ready in 19 minutes. I received my pizza with a 19 minutes. On the way home I noticed you had no cheese. Who orders a pizza without cheese? I don't. When it was brought to Domino's attention I was told I could not be home because my poor order was placed online. I asked gentleman's name. He said he didn't have a name and hung up on me. I called back. That's for the manager. He did not want to pass through the manager again. I asked his name - he hung up on me. My third attempt to call the Domino's finally got a hold of a manager. She said she would replace the pizza with cheese at this time it is 12:10. Lobby close at 10. I do not want to intimidate the employee or the manager at this time so I left the situation alone hoping I would get a response from Domino's no response on.
Reviewed Feb. 27, 2019
I ordered Domino's Pizza for myself and I fall sick eating it. My stomach is unwell. This is the worst pizza. I want to tell Domino's think about the customers. Please look into the quality of pizza. Please shut this chain to save people health.
Reviewed Feb. 26, 2019
Their pizza is tasteless the crust is soggy. They don't know how to make a good Pizza. That is because Domino's don't care about the quality of their pizzas. Just the quantity and the money they make. It's better to buy pizza at the supermarket. They taste better. I won't be buying pizza from Domino's or Pizza Hut or Papa Romano’s or any fast food pizza. They are nasty and it's a waste of money. There is no quality in the pizza they make. It’s like eating vomit.
Reviewed Feb. 26, 2019
I ordered a Pepperoni Pizza online from store 6783 in Houston, TX for delivery for my students dinner for Open House. An hour later it was still at the store. When I called the store, I spoke with manager Cody and he told me they did not have anyone to deliver the Pizza. (?) I asked him to give me a refund and a confirmation number to indicate the order was cancelled, he stated it was cancelled and he could not give me a number. Service was the absolute pits and I had not order from Domino's in a while, but now I never will.
Reviewed Feb. 26, 2019
I enter and see diverse friendly people who are willing to go the extra mile for the cause of making Domino's a local hot spot. Reasons why I have started eating here roughly 3 times a week is because great mix of customer service as well as being a normal friendly person/they won't get weird on you. Carryout - they say your food will be ready in 15min - IT WILL BE READY IN 15mins. Delivery - they will be on time and will keep your food warm - they do not mess up your orders as long as you are clear when speaking and are giving them your full attention like they are to you. If for any reason YOU, would like to try out making bomb food as well as be a part of something great. Please do not hesitate to apply now at Dominos at Store #1133 3151 Breton Road SE Kentwood, MI 49512.
Reviewed Feb. 21, 2019
So I would like to let anyone know about my online Domino's application and how it was hacked. First, if you google Domino's Pizza application hacks...you will never use it or save anything on it again. My spouse and I used this application for years with no issues until February 15th of 2019 when her bank Bank of America and mine BBT sent notifications of our cards being used in another state. After the obvious bank call and blocking of our cards we looked online and noticed this has happened to thousands of people.
For a company to be so big and not have any security to stop this stuff is sad. Anyways the perps racked up almost 200.00 in pizzas, for what I have no idea. It needs to stop or they need to start asking to see the cards. The suspicious part is they only used it at the same particular stores. How the stores could not see something was going on is beyond me. Unless... Anyways don't save your card info on the Domino's app no matter how many times they pop up or you think it is easier.
Reviewed Feb. 19, 2019
Domino's Pizza Houma - Ordered tracker shows delivered, never was. I was late with my order, but in time. What deception. No pizza but charged. Tracker says delivered, never was. No customer support. Nothing but a phone service that hangs up on you. Still no pizza! That is no good Domino's. And they want me to keep proving I am not a robot... LOL. No customer service but they are damn sure to make sure I am not a robot. I have 3 free pizzas that I am not using. Still they want proof I am not a robot after not delivering a pizza. They say, online, is delivered. NO MORE DOMINO'S PIZZA!
Reviewed Feb. 15, 2019
Placed order at 7pm, previous orders had my new number, no place to change it, for some reason it 'changed' itself. They tried to call. Couldn't get ahold of us, we waited 2 hours before we called them, found out there was a problem with the number. They attempted to call to say delivery would be an extra 2 hours besides the 2 we waited (9pm), or we could pick it up after I paid for the tip, then they voided our order, then said we could pick it up for free in 2 more hours (11pm on a school night). We had 7 people waiting, 1 with food allergies, All but 2 were kids. I am super patient, so when I found this out I lost it. Nothing could fix this, there should be a spot to update the number. There isn't/wasn't and why did it even change? I ordered a week previously and the driver called to tell me he'd be 10 minutes late, no problem. They had my number then...
Reviewed Feb. 14, 2019
Domino's suck. I made an order for delivery. Paid online by card. The pizza wasn't what I ordered. It was a mess. I tipped the driver $7 for fast delivery. The driver added $4 for himself on that receipt. I called the store. No one answered the phone. I had to go there but the manager wasn't there. I explained the issue to the worker there and she said she will have the manager give me back at 4 pm which never did. I hate people like that charged me $2.99 for delivery fee. Tipped the $7. I guess that was not enough. Why don't take more anyone sign and put the total on that receipt if you paying by card because if you don't that's what you get.
Reviewed Feb. 14, 2019
I want everyone to know the orders from Store #3053 that I was just told that it would be almost 2 hours to replace the Jalapeno cheesy bread that was so under cooked you could still see the shredded cheese on the inside of it. When I called back the "manager" told me it would be he could credit my account or send out a replacement in 2 hours. This is not the first time my family and I have had a problem like this from this store.
Reviewed Feb. 14, 2019
I ordered a pizza, online. It was a little after 8P.M. There was no problem ordering. Then I went to the site, as directed, to see the progress. I saw when they started making my pizza, when it went in the oven, and when it was inspected. Next, I waited for it to tell me the pizza was on its way. I waited, and waited, and waited.
Finally, after little over an hour, since I placed my order, I called to ask is there a problem with my order. I was told the driver tried to call (he did not. My phone never rang, or showed that I missed a call. I had my phone by me the whole time). I was told, the driver tried to call and tell me they do not deliver, to my area, after dark! Ok, I can understand, if they don't want to deliver to certain areas after dark (although I do not live in a bad area), BUT, why did they not tell me this, when I placed my order, which was already after dark, and why did they go ahead and make the pizza, knowing they weren't going to deliver it. Domino's used to be a nice place, with good pizza. I won't be getting anything from them anymore. I will stick with Pizza Hut, at least they deliver, after dark, and fast.
Reviewed Feb. 9, 2019
2-8-19 store closes at 1 am, no reason to stop answering the phone at 11:55 pm... This place deserves negative stars. I don't even know where to begin... First let me start by saying that 2 of my bad experiences with this location have 1 thing in common -- the manager that was on duty... She stops answering the phone 1 hour before the store closes. I know I don't need to explain the problems that can arise from this. Last time I placed an order online the manager I'm speaking of was on duty. I placed my order 1 hour and 15 minutes before closing... It never came, I called and their phone rang off the hook--- just like tonight.
My phone number differs from the one listed in the Domino's system and I tried to call before my order went out for delivery so there was NOT any confusion... I was on the phone listening to it just ring for over 20 mins... GRRR...I had to call another location to get a hold of someone and ask this manager why they weren't answering their calls. I left a message as well. Managers who are above this person seriously need to make she is doing her job! Your business does depend on it. I for one will start eating before I get to work. I refuse to be at the mercy of this sorry excuse for a night manager ever again.
Reviewed Feb. 7, 2019
I have never had a problem with Domino's except today. I ordered a large pepperoni and bacon pizza. What I received was 9 bubbles in my pizza mostly crust. I called and now it's been over a half an hour waiting for a replacement. Funny thing is they knew who was calling because they should have never sent out that pizza.
Reviewed Feb. 6, 2019
I placed a large order for December 1, 2018. It was over an hour late. The driver tried to double charge me and was downright rude and disrespectful. Contacted customer support. Nothing. Contacted customer support AGAIN when there was a false charge on my bank account. Nothing. Contacted my bank but couldn’t do anything because I don’t live at home. Filed a complaint with the Better Business Bureau. They closed it because the business failed to respond.
Now it’s January 25. I’m getting calls nonstop from a number I don’t recognise. They start texting me, and it’s a former employee demanding to know when I accused her by name in my BBB complaint. I never did that and then she tried to frame an “Arabian man”. Turns out, she has my complaint letter with my personal information despite not working at the store anymore. Contacted customer support again. Are they going to get back to me? Probably not. Hope they feel good about stealing from and harassing a college student.
Reviewed Feb. 3, 2019
I was visiting Atlanta Georgia on Friday February 1th 2019, from my hotel I ordered a Domino's Pizza online, I entered my information, card number everything. The order was confirmed and an email has been sent to me. No call no show, I was so hungry and was waiting for 3 hours. Finally I called to know what was going on, they put me on hold for 46 minutes after I hang up. I had called again over and over again. No one picked up for the entire time, the next day I checked my bank account. Surprisingly Domino's Pizza charged me for the pizza I never received. I called the 1800 number. I finally spoke to a lady, after she took my information she said, she will contact me soon. I am still waiting. I think this is not fair for a company nationwide like Domino's Pizza to act like that in United States, a Country which build by Law.
Reviewed Feb. 2, 2019
The driver claimed he had $2.00 for change so he got a $7.50 tip. That wasn't the worst thing until he accused my Mom of calling him a thief when returning the rest of the change. She did not insinuate anything close to that. So, sad to say, I am no longer a fan because this isn't the first time there have been issues.
Reviewed Jan. 31, 2019
I was calling and calling to place my order on the phone, and after greetings from a record machine and suggesting me to order 2 large pizzas and "don't forget to add a coke" they hung up the phone. I understand that they are very busy, because when I personally go to buy my pizzas, the phone keeps ringing and nobody answers. I suggest to do something about this, in order to get more customers. Thank you. I called to 703-533-9000 the store from 6138 Arlington Blvd. Falls Church VA 22044
Domino's Pizza Company Information
- Company Name:
- Domino's Pizza
- Website:
- www.dominos.com