Domino's Pizza Reviews

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About Domino's Pizza

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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.

Pros
  • Good food quality
  • Affordable pricing
Cons
  • Order inaccuracies
  • Long wait times for delivery

Domino's Pizza Reviews

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    Page 9 Reviews 1236 - 1436

    Reviewed Jan. 31, 2018

    Most of what suppose to be cheese is only soggy bread, The cheese it up and topping to the edge is a joke and no need adding extra toppings because you can never tell and it's ruining what use to be a good thing.

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    Reviewed Jan. 31, 2018

    We placed an order for 3 chicken pastas at the Euless, TX store for pickup today. Ordered pasta with no mushrooms, as always. Pickup in 15 minutes they said--when I got there 25 minutes later, it wasn't ready. They said they had to remake it because they accidentally made it with mushrooms, so I wait. When it was ready, almost 40 minutes after ordering, I head back to work. We open the containers and not just mushrooms, but tons of them. I call James, he claims he's the new GM and came to make things better at this store due to complaints.... woohoo (insert sarcasm)!!!

    Sorry, but total BS, we have been going here 16 years with no problems, the last 6 months we've had our pizza delivered to our neighbor a street over, one pizza that never showed up at all (having the Ring camera was our only proof) and pastas that either have no meat on them (suppose to have chicken on the chicken pasta) or have mushrooms when we ordered no mushrooms. James says to me "we've replaced 4 pastas for you already" as if it's my fault our last order of four was wrong too (no meat on them). So to defend myself, I texted him pics of the pasta to his personal cell he gave me, because no one at work will touch the pasta with mushrooms on it--I never heard back from him. Can't get it right for the customer, but he had 6 employees hanging out on their phones or doing nothing. Great business practice, put the customer on the defense for screwing up. Ridiculous, we're so done with this store.

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    Reviewed Jan. 29, 2018

    I’ve been ordering 3 times before and they always call one hour later to say they can’t deliver. I’m not sure if they return the money. I haven’t seen that yet, really bad bad customer service! When they called last time I said that they usually do that and the person just yells and hung up! No details about it!

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    Reviewed Jan. 28, 2018

    I didn't order from Domino's for over 20 years after getting a pizza with green hard plastic pieces in my pizza. Then ordered from there a few months ago. It took over 50 minutes past when they said I would get it. Very cold pizzas and wings. Called and was told I would get the same order the next time I called. That time came and ordered the same thing and told them that I was supposed to get it free. All I got for free was 1 pizza and 1 order of wings. This is not what was told to me. Very upset customer that will never order from Domino's again. Thought your company should know. Thank you.

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    Reviewed Jan. 26, 2018

    My nephew applied to Dominos and as a part of the hiring process they sent him to Kentucky for an orientation. The orientation last up to 5 hours and they DO NOT pay any of these people for it. That is so sad and not sure if it's legal. This should be investigated!!

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    Reviewed Jan. 25, 2018

    I decided to order a couple of pizzas for dinner on a cold night. I ordered online as I always do and once my order was being made I called the store to give delivery instructions. The front of my house is not accessible due to a previous owner’s dispute with a neighbor (long story.) We have to use the alley which is accessed from another road. When I called, the lady was polite and took my instructions. I like Domino’s for many reasons, but the tracker comes in handy for my situation. I only live 1.1 miles from the store so when I see the pizza is "out for delivery" I know that the driver should be at my back door within 7 minutes. Such was the case this time.

    My pizzas were delicious and delivered hot. It never fails though if I fail to call them my pizzas are always cold because the driver looks diligently for my house and ends up calling me about 15 min later and the pizzas are cold by then. I’ve ordered from this Domino’s for 5 years now and some drivers have learned this about my home, but drivers don't stay for long as I live in a college town and they move on. When everything goes correctly on their part and on mine, I never have a complaint. I'm grateful for delivery on cold days and try to tip my driver well. I’ve never had an issue with my card being billed double or any hacking issues. I trust this Domino’s!

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    Reviewed Jan. 22, 2018

    I called to order a pizza tonight. Pretty simple. Asked if there was any 3 pizza deals, and the woman obviously didn't understand English. And by the large amount of chatter in the background, the Domino's delivery is obviously a cheap contract call center in India. Which wouldn't bother me so much but they didn't understand what I was asking for or able to answer any of my questions. The least enjoyable telephone conversation I've had in quite some time.

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    Reviewed Jan. 21, 2018

    Called at 8pm on 1.18.18. Only ordered two things. After 2 hrs call to check... order was just sitting there. Rep said it was next to go out... another hr go by and I called back. Rep said driver had my food. Here it is 11:40pm and still no food.

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    Reviewed Jan. 11, 2018

    Domino's on Main St. East Orange NJ have no idea what they’re doing. My delivery order showed up all wrong. I ordered mild wings, I was given hot wings. I ordered a vegetable pizza, it looked like a cheese pizza with some raw vegetables sprinkled on it. I ordered Domino's specialty Buffalo chicken, I got chicken nuggets with hot sauce on the side. I ordered buffalo chicken pizza, that one tasted like the pizza was made with American cheese and chicken nuggets. I called the store to complain and the person who answered the phone (Ida) said sorry. That’s all. They didn’t even try to offer anything to make up for their mistake. Don’t even bother to order from that store. Domino's either need to close it or train the workers.

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    Reviewed Jan. 6, 2018

    Placed an order at 10:45. It was done at 11pm. It sat at the store for 45 minutes and the driver finally leaves with it. 2 more hours pass by and I never received my food. I never received a phone call. The tracker said it was delivered. That was a lie. Store reps keep hanging up the phone. Never again will I order from them again. They close at 3am. I hope they don't plan on coming because I ain’t answering my door.

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    Reviewed Jan. 5, 2018

    The staff took the order promptly and looked for deals. They were accurate on the time to get the order and attentive to making the order right. They dropped and served.

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    Reviewed Jan. 5, 2018

    Me and my family are in Burnsville North Carolina and are up in the mountain and are stuck in a snow storm and have no food and no milk for our 1 year old baby girl and we did know what we were going to do for milk... See we are from Florida and have never been in a snow storm before and the mini van we have would not make it down to get food until Saturday and it was only Thursday. So after see a commercial for Domino's I told my wife, "Let's call them and see if they will bring us pizza and milk..." Joking... See we are in the biggest winter storm we have seen in 12 years. So after calling and telling them our story not only did they bring us pizza 1/2 mile up a very treacherous Mountain Road he stop and got milk for my baby girl. We feel so blessed and thankful for the team for saving us at location 8940 Asheville North Carolina. Thank you so much.

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    Reviewed Jan. 4, 2018

    Mccomb MS Domino's has always had the best customer service I've ever experienced. The food quality is always amazing but the quantity should be a little more.

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    Reviewed Jan. 2, 2018

    I am very upset that I have been waiting for over an hour and then when I call I am told they are not doing deliveries today... that someone was supposed to call me and let me know. This is very upsetting because I am hungry and I have company and this is very embarrassing. If your customer service would have a little concern they would have called. Very disappointed in this service. When I asked for a manager the person hung up...

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    Reviewed Jan. 2, 2018

    Although the balance on Dominos Gift Cards doesn't expire once a card is activated if it's not used fast enough they block its use and it's very difficult to reach customer service to get it unblocked. So the unused funds on the card can be used, but they don't let customers know that at all upfront. This should not happen.

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    Reviewed Dec. 31, 2017

    My pizza was an 40min late. I called and asked to speak with a manager when the employer slammed the phone down not saying one word to me. The manager said she cannot control online orders and was not her problem. I asked to cancel my order when she replied "good". My husband called back and was hung up on. Called again and manager said she would send a fresh order for free next. My card was charged. When an hour passed by our # was blocked. Pizza arrived cold after 1h15m. And I paid for it!!! WORST CUSTOMER SERVICE EVER!!

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    Reviewed Dec. 31, 2017

    Domino's is just pizza that's done ok like most other pizza places. It is good and they are always running one special or another and when it's hot it's pretty bomb.

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    Reviewed Dec. 30, 2017

    Can't beat the price for a pizza at $5.99 for a 2 topping medium in my area and they deliver it HOT so no complaints. It's delicious and the other guys can't compete.

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    Reviewed Dec. 29, 2017

    I order online a pizza, with delivery on Dec.28.17, at 9.07PM. The pizza arrived cold at 11.07PM. I waited 2 hours to get my order. The driver said "Sorry miss, it's a busy day". Very disappointed. It's the first and last time when I order something from Domino's Pizza. And I also was charged for delivery.

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    Reviewed Dec. 29, 2017

    My wife, and I went to the store on South Semoran Blvd in Orlando Florida the store south of Curry Ford Rd. On Tuesday December 19 around 5pm we bought a Medium size pie with high price. I waited twenty minutes for one of the worst tasting Pizzas I have eaten in many years. I thought Broadway's pizza was the worst by tasting like vomit but Domino's is worse than Broadway Pizza, I didn't think anything could taste worse than vomit. But this does. Their medium size pizza is every other pizza stores' small size. I wonder what their other food tastes like, I could not imagine, and it is scary to think about it.

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    Reviewed Dec. 29, 2017

    Domino's has introduced some good value pricing and we like their pizza and pasta dishes. However we did have a bad experience with a pizza we ordered for delivery. It took an unusually long time to get the pizza and when it was finally delivered it was cold and way overbaked.

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    Reviewed Dec. 28, 2017

    One time it is really good the next time not so good. Last time most of the sauce was on one side and not even. The topping not even on the pizza and the dough was under cooked. Really bad. But they have agreed to give me another pizza.

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    Reviewed Dec. 27, 2017

    I ordered from Domino's a few nights ago, the food is definitely delicious but the delivery charge is absolutely ridiculous!!! It used to be $3 (which is crazy enough). Now it's $3.49 and they still want you to tip the driver!!! So I end up paying almost $10 which is a little less than what my food ended up coming to, just to get it delivered. If you wanna charge your customers for a delivery then at least give it to the driver as a tip.

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    Reviewed Dec. 27, 2017

    I usually order my pizzas online and pick them up. This allows me to get large pizzas with 3 toppings for $7.95 each. That is a value that cannot be beat, or even matched today. As long as they have a special like that they will be at the top of my order today list.

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    Reviewed Dec. 26, 2017

    Went to Domino's at Tranmere on the 26th December, order a Pizza & a garlic bread it came to $19.45... Thought great. Went to pay out off a $50 & I got $20.45 back, which I thought was odd. Now when I queried them and only then I got told because it's a public holiday there is a 15 % surcharge. NOW during me placing my order and handing over my money there was no communication in any way shape or form and they had no name badges and I got no apology. As I have never tried their pizzas, before and thought I would try them. They say they value their customers, yea but naa and I certainly wont be trying their Pizza again.

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    Reviewed Dec. 24, 2017

    I have ordered at Sector 48 NOIDA two medium pizza. One pan base and another cheese burst and one garlic bread at done inn but all order was cold and then again placed order of two small pizza pan base two choco lava and cold drink and they gave us normal base pizza and after eating a single bite when we complained about it they started fighting with us that it's pan base pizza and then executive went to manager Piyush. He blamed us that we complained after eating half of the pizza. First of all you are cheating with customer after taking more money for pan pizza and giving normal base pizza and not realizing your mistake and fighting moreover. This kind of service is not expected from Domino's and will ensure that we will never visit Domino's again and make sure will take this to another customers so at least they will not get cheated.

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    Reviewed Dec. 23, 2017

    I was given store credit for the bad service. Very late and wrong one. When I try to use it on your special offer the lady who answered the phone said I can only use it on regular price. The Manager did not tell me this. My understanding is a store credit can be use on anything you order in the store. This is not fair. The credit is useless if you order on your regular price. My order will cost more with the store credit.

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    Reviewed Dec. 23, 2017

    Domino's pizza and other menu items have never disappointed. They make an obvious effort to please the public by diversifying their menu. Salad an excellent addition for a pizza order!

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    Reviewed Dec. 22, 2017

    I ordered ONLINE! Right away there was an AVATAR giving me info on the time it was taking to fill my order (from beginning to end). Then I was told when I could go and pick it up. When I did that I had ABSOLUTELY NO PROBLEM. Right order, courteous employee and I was IN & OUT IN NO TIME! THANK YOU DOMINO’S!

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    Reviewed Dec. 21, 2017

    This pizza place has gone downhill. They use to have real mozzarella cheese that was gooey and lots of it but now it doesn't even look like cheese. Grab a slice a pizza you'll be surprised in the texture if it. Also skimpy on sauce too. I don't do Domino's anymore.

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    Reviewed Dec. 17, 2017

    Today, Me and my friend went to your pizza store around 6 pm. We ordered a hand tossed pizza but they gave it in the size of a thin crust which was not even baked completely and we wanted pineapple only on one side but they placed it on the whole. We noticed that after coming home. Even though it was chilling outside, we went back to return that pizza and wanted a new one as we were not at all satisfied. People over there just baked the pizza and gave it back, and they were acting as if they don't care. We were really disappointed with this customer service of Domino's (which is popular all over the world) and never want to buy again in Domino's store. I was one of the regular customer and a fan of Domino's Pizza.

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    Reviewed Dec. 16, 2017

    I ordered a pizza for my daughter and I and it never showed up. I called multiple times and they gave me a different excuse each time until finally, 2 hours after I ordered it, they put me on hold and would never picked up the phone. I had already charged my credit card so now we are completely out of luck.

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    Reviewed Dec. 14, 2017

    I'm a regular. Every time I order it's a problem. They need more dedicated employees that love their work. Love to deal with the public. Not talk any kind of way. They not professional and slow on order and make too many excuses. They are young and shouldn't be working in that kind of establishment. Bad business for Domino's.

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    Reviewed Dec. 11, 2017

    Domino's in Riverton Utah. Paid order at 6:52 pm and got a call from Domino's at 7:27. Unfortunately I missed it so called back at 7:28. Manager answered the phone and was extremely rude. Said if it was regarding an order he wouldn't be able to deliver and/or make it. He couldn't even tell me if the order was already made. After he gave no indication as to why this was the case I asked what the situation was.

    He was very put off. I would even ask why he couldn't fulfill my order and said he was alone in the store and actually stopped making pizzas 45 minutes ago. I said I understand but why wait 35 minutes to call me and he said it was because he was too busy. He then had the nerve to ask if I wanted to cancel the order. When I asked what other options there were he said none. I understand if he was short handed but he needs to call and explain instead of making my family miss their dinner. Then when I called he acted like it was my fault. Horrible service and will never eat there again.

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    Reviewed Dec. 10, 2017

    We ordered a bunch of pizzas at 7 O'Clock tonight. One was just a cheese with NO sauce because their sauce is too spicy and always burns my tongue. It came with sauce so we called and asked for them to give us a new one the right way. Half an hour later the guy calls us back to say they forgot to make it and did we still want it? Yup. Well it's now 9 O'clock and they still haven't delivered my new pizza so now I'm stuck with no food and a cold pizza that nobody is going to eat. Thanks Domino's for wasting my time and leaving me hungry for 2 hours. Now I have to order from somewhere else and wait another hour to eat. Welcome to my boycott list as I can get pizza from the Italian rest delivered, from Pizza Hut, from Papa John's, and even frozen pizza.

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    Reviewed Dec. 9, 2017

    I ordered my pizza and got an email confirmation indicating the delivery time about 73-81 minutes. The time passed but I didn't get the pizza. I checked the website for the order status and it showed 144-156 minutes all of sudden. Then I tried calling the store and nobody picked up the phone. I waited on the call more than 45 minutes hoping that someone would pick up. I don't know why they changed the promised time and on top of that why they never picked the phone at all.

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    Reviewed Dec. 7, 2017

    I ordered a pizza from Domino's and was happy at the time because the price was a little better than Pizza Hut which is my preferred pizza restaurant. I ordered two pizzas and a dessert. The pizza was discounted at half price. I was very happy with that but, on my toppings, I asks for Philly Steak. I could actually count the pieces of Philly Steak on my pizza. “12” lol “12” little thin slices of Philly on my pizza??? Was probably about on thin slice on each slice of pizza yet, I can’t even actually say that! Smh... This is why I’m a Pizza Hut fan. Deep dish crust with lots more meat and toppings than I can count on each slice lol. I can also pick my crust flavor and feel like I’m really eating and paying for what I wanted. I would have rather paid the $2 more for Pizza Hut! Just was not happy with my pizza tonight as I thought I had a better deal but didn’t.

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    Reviewed Dec. 6, 2017

    I had this experience with store# 3812 on 133 Sw 107th Ave. Miami, FL 33174 on November 18, 2017. Placed an order online for a pasta and a sandwich around 5:50 PM. After about 40 minutes the tracker app showed that the driver had left the store with the order. Did not receive the order even after 1 hour (around 6:50 PM) from placing the order. So called the store and they mentioned that the order should be there in 10 minutes. Waited for another 25 minutes and still no show. So called the store again at around 7:15 PM and they said it was a busy day and I should receive the order in another 25 minutes. So I called the corporate customer service number at around 7:25 PM and they said that they will look into the issue. Called the store again at around 7:45 PM since I had still not received the order and they simply hung up on me. So I called the store again and asked them to not deliver the order.

    After all this they charged my credit card without me signing the receipt. So I called the customer care number on November 26th, 2017 and they assured me that I will get a refund and they had notified the regional office, since they cannot do anything about it directly. I did not get the refund so I called the customer service number again on December 4th, 2017 and they provided me with the number to the department who was handling it. Called the number provided by customer care several times and no one answered. After almost an hour I got a call back from that number and the person speaking said he was a supervisor. He pretended to be not able to understand what I was saying, but finally took my number and said I will get a refund. I will be opening a dispute case for the transaction with my bank.

    Few important things I learned from the whole experience: Domino’s will you charge you even if they mess up your order. The staff including supervisors and customer service reps are trained to not lose/refund money for a single order even if it means losing the customer. They don't care about customers at all since they have millions of them. This is worst worst experience so far I had with any restaurant where they take your money for food that was not delivered and then simply dodge you when asking for a refund. Never ordering again from Domino’s again.

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    Reviewed Dec. 4, 2017

    On Sat Dec 2 I placed an order online with Domino's located at 3869 White Plains Rd Bronx NY 10467. I use the pizza tracker to track my order and when it notified me that my order was ready I proceed to go pick up my order. When I got there ** ask me my name and I gave it to him and he proceed to look for my order. He came back with half my order stating that my cheese bread will take another 2 minutes so I waited an additional ten minutes to only find out ** couldn't find my cheesy bread so I was told by him it's going to take another 5 minutes and I was a little confused so I said to him to make my pizza over because I don't want it to get cold.

    He got upset and decided to remake my order and ask me will I wait for it which to me was a stupid question since I already waited 20 minutes for an order that was ready. So I sat down waiting for my order and as I was waiting I overhear ** which he introduce himself as a manager talking about me to the other employees about how I had the nerve to ask him to remake my order so I got up and ask him, "Why are you talking about me when I am sitting right here?" Then he had the nerve to say that he makes more money than me so at that point I was upset at the poor service I receive from a manager. So I said, "Since you make more money than me I would like my order plus a refund."

    I got my order and my refund but it wasn't about the money. It's all about the service to the customer. If he would have come to the window and said, "Ma'am we will have to redo your cheesy bread. Sorry about the inconvenience" I would have been fine but he never told me he hAd to redo my order. As a customer I don't have the right to be disrespected by a manager.

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    Reviewed Dec. 3, 2017

    Was supposed to get 50% off - charged me over $32 for 14 inch pizza and stuffed bread order. Crust was so hard it crumbled as we detached the "slice" off the pie. Extra sauce and extra cheese? It's as if I asked for 1/4 of the cheese and practically NO sauce! No onions at all (ordered). I drove it back at 12:30 AM (IN MY PAJAMAS). They got me once before about one year ago - thought it might have changed, but it was worse! NEVER AGAIN! (I'm calling the credit card company and demanding reversal of charges!)

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    Reviewed Dec. 1, 2017

    I ordered and paid for my meal online. The email stated it would take 48-58 minutes. After about 70 minutes I try to track my order and it states there is no order for my phone number. I called the store and they tell me that my order has been cancelled because they had too many deliveries. He stated they called the customers. I did not get a call or an email. The experience was very unprofessional. I have school age children who have a bedtime to adhere to. By the time our conversation was over it was 8:00. I called Papa John's and my food was delivered in 35 minutes. What a disappointing experience with Domino's. I will never order from your company again and I have also shared this experience several times. My co-worker also stated she had a bad experience and does not order from you guys anymore.

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    Reviewed Nov. 27, 2017

    I am in Arkansas and ordered a pizza for a pregnant friend and her husband in Chicago, IL. Their stove wasn't working and they didn't have any additional funds for food until payday. So, I ordered them a pizza and wings since neither of them had eaten all day long. No one called to indicate that ID and card would be required to receive the order, so when the delivery person arrived, my pregnant very hungry friend couldn't get the pizza I ordered because I was 10 hours away in another state, so the driver just drove off. I will not be ordering from any Domino's ever again!

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    Reviewed Nov. 26, 2017

    First time going to Domino's. Very disappointed in the service and the food. I ordered a sandwich. When I received it it is burned and hard bread. Very unfriendly staff and not a clue what they are doing.

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    Reviewed Nov. 18, 2017

    When we got home with our pizza we realized that the one with Philly steak was ruined. The meat was bad. The other two pizzas we had were fine. We called immediately to let them know so hopefully nobody would get sick. The manager of the Stanford KY store that we spoke to was very rude. He acted like all we wanted was a free pizza. We just wanted to inform them so they could assess the situation. The manager said that we thought we knew everything and that was it for me. I won't be back there. And I am going to call the health department because this Domino’s is owned by one individual and I really hope that this doesn't get worse before it gets better.

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    Reviewed Nov. 14, 2017

    BEWARE OF DOMINO'S #5459 Store. I reached out to them after my food was delivered cold and all I wanted was respect and hot food but the statement that Florence said she was apologizing IF their manager was unprofessional. Well I told them how he was unprofessional but she really sent me an email saying if. I TELL PEOPLE ALL THE TIME TO USE THIS STORE... NEVER AGAIN. RESPECT OF YOUR CUSTOMERS IS EVERYTHING IN BUSINESS. It doesn't matter to Domino's or Florence when you say if and think it okay to give money and sweep it under the rug. #notME

    It wasn’t about the money. It was about the treatment to one of your customers. I never asked for 1 penny. If he would have just apology and offer to send new food that would have been fine with my family but he talk to me like he was just going to throw some money at me and I was going to jump to get whatever he offered. After everything was said, he put me on hold for the third time for 10 minutes, so I hung up because the last thing he said was he would give me 22.00 and that is all he will do. I told him thank you but I would handle it with his home office and he said, "Okay let me find out what the number is."

    The only reason why he called back 15 minutes later is because I asked for his name and store id number that he didn’t even know. I LOOKED IT UP #5459. That is when he called back 15 minutes later and after he thought about then offered all of my money back. AGAIN IT IS NOT ABOUT GETTING MONEY BACK!! I understand that he is new but it is still a course of any business to be respectfully. You stated in your email: (We apologize if our employee acted in an unprofessional manner.) That statement is a apology IF- that is strong to say when someone takes the time to tell a business what they experienced to me but oh well. My employees know that I don’t put up with disrespect to my customers ever even when they are new.

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    Reviewed Nov. 7, 2017

    The dough was sour and old tasting and smelling made me sick from the first slice. The medium size pizza is more like a small and the pizza is 99% disgusting sour old dough with barely any sauce cheese or topping. This was by far the worst pizza I ever had in my life. I will never have Dominos again. Their pizza dough gave me food poison and I want a refund.

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    Customer Service

    Reviewed Nov. 5, 2017

    I ordered 2 pizzas and 8 piece chicken at approximately 4:45pm on November 5th. The tracker never moved from "order received" status and it's now 6pm and I don't have my order. I called the number given for the local store at 3484 Boston Road and, after being on hold for 35 minutes, someone answered and said the order has not been made yet. Seriously, this ordering system is a nightmare. I got better service when I ordered directly from the store. Never again!!! I'm going back to Little Ceasars!!!

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    I ordered a pizza from the store at 3545 NE 82nd Ave, store number 7223. I ordered at around 12:51. I watched the progress screen for over an hour and the pizza never showed up. The progress screen even showed that my pizza was made and left the store for delivery. When I called the store to check on why my order was taking so long, they were closed and I was unable to speak to anyone... I heard from several other people that this has been happening more and more. In my opinion this is bad for business and I will not be patronizing Domino's ever again.

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    Reviewed Nov. 4, 2017

    So two months in a row now, they messed up our order and sent the wrong pizza. The first time, we had them bring the right one but they were not happy about it. The second, we opted for credit on our account the next time we ordered. Well here we are with our new order and they deny we have any credit on our account. So basically, if (when) your order is wrong, good luck getting them to make it right.

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    Customer Service

    Reviewed Nov. 1, 2017

    I have been given the wrong order at Domino's in Amarillo Texas on Wolflin St. two times and tonight I called in an order and told to pick up in 15 minutes. I arrive in 10 minutes and stood there waiting for 20 minutes before I started griping. I was told that it was put in the wrong box and had been sitting for 20 minutes. I got money back and left after I made a rather large scene.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2017

    I placed on online order at Domino’s store 7170 on October 30th 2017 at about 12:50 am. It kept telling me that if I ordered before 1 I would be able to get my order delivered. I was spending good money, my order was going to be $60. I'm pretty sure that's the reason why they didn't want to bring it or make it. They told me that the ovens were off. Is it policy to turn the ovens off before closing time after I already got an email saying that my order will be delivered? I ordered before 1 am and then when I called back they hung up in my face. I feel really disrespected and I will be contacting a lawyer. I am a store manager myself and that is not how you treat a customer. I will never order at Domino's again and I will be sure to Facebook it on every social media site there is. The employees were very rude and very disrespectful. I do have the email saying that I ordered before one and that my order will be delivered.

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    Customer Service

    Reviewed Oct. 28, 2017

    Ordered 2 large pizzas. It was so dry could barely eat. I had epidural earlier and unable drive. Called following morning mgt. said nothing could be done. I should have brought back last night. I explained situation. And I still had lots of pizza left. Doubt will order here again. Customer should always come first Domino's!!!

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    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2017

    I spent over 25 minutes on hold trying to call the local store to correct my order. When they did answer they were extremely rude and did not care to fix the order. When I tried to contact Domino's by email the address was invalid. Next time they tear down the store they need to not rebuild it.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    When I ordered my pizza they said it would be 35 minutes, it arrived 2 hour later. I was hungry so I took it. The driver ASKED for a tip before I even got my money ready, needless to say he didn't get one. The pizza was overcooked and tough. Later that night I had a horrible stomach ache, never again.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2017

    I am a doctor that comes to Emporia, KS every Thursday to treat cancer patients. I typically stay at a hotel right in front of DOMINO'S Emporia only location (Industrial Drive). I am a big customer of Domino's for years and I always buy their food at least once a week. This has changed with Emporia location. Every time I go, there is nobody at the counter. I mean someone can come and rob them and they would not have a clue. There is this sloppy girl who never says hello, does not talk, rude. But today (10/12/17) at 7 pm was the worst.

    My order status showed that is ready to be picked up, so I rushed to the store, waited for another 25 min after that to find out that they have not even started my order. There was this young man (with glasses) who was overworked and had to deal with lots of angry customers as he was the only person working. My hot wings were ready after 50 min of initiation. They are understaffed and they need to find a solution or I see them closing very soon.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2017

    I ordered your two topping pizza with Philly steak and peppers on one, the other philly steak and mushrooms. Between the two of them there was not enough of any topping to make one pizza. Most pieces did not have anything but cheese and sauce. The crust was thin but not crispy. If I had wanted a cheese pizza I would of thrown one in the oven from freezer. I also had to go outside to find the delivery person. He could not find me even though I gave instructions on how to get to apt. Was not given a receipt.

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    Customer Service

    Reviewed Oct. 8, 2017

    I order two pizza for delivery, for my son birthday, was waiting for long time. I call the store (Wester Ave in the Bronx). They said they don't deliver where I live so I cancel the order. They said they going to give me the money back. Two months already, I call there like 5 times. They never put the money back in my account. So disappointed.

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    Sales & MarketingPrice

    Reviewed Oct. 8, 2017

    Been to get a pizza. Ordered their buy any size pizza get 1 free. Ordered 2 large pizzas (4 of us). Told price was £18. When queried this I was told actual price for 2 pizzas was £36!!! What the hell! We have never paid this amount for a meal deal, i.e. pizza, juice and a side. Such a rip off and they should be told off for false advertising. As you can see by attached pic you can actually buy 2 pizzas for £18. I was told I couldn't get a receipt as run out of receipt rolls.

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    Verified purchase

    Reviewed Sept. 29, 2017

    Domino's Pizza Temple TX. What a bunch of dumbbells, I order a pizza last week and they delivered it. Tonight I ordered a pizza and they would not deliver it. They said it was outside their delivery area even though they delivered one to me last week.

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    Reviewed Sept. 26, 2017

    Today me and my friend visited Dominos for a pizza. We ordered a large pizza with green pepper, chicken, onion and banana peppers with bottle pop and two creamy garlic dipping sauce which costs us $24.86. First of all they count chicken topping as two toppings, at least you should put some amount of chicken on the pizza but it was awful. You can barely see any chicken topping on the pizza. This is second time Happened to me. It's situated at 201 Buchanan drive, Charlottetown. I don't think so I'm ever coming back to this location now. Every time you walk in with a happy face and leave with disappointment.

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    Customer Service

    Reviewed Sept. 22, 2017

    I bought a pizza from this joint near downtown San Antonio Texas on Houston Street and it was the worst pizza ever. The so-called crust was gummy and the topping was almost nonexistent. I ordered double cheese and pepperoni. I will never purchase again. I even called the manager on the number listed and then emailed, but got no response at all. Don't waste your money!

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    Staff

    Reviewed Sept. 20, 2017

    The Winchester TN Domino's is amazing. Kira and the other staff members are always friendly and their pizza always is fresh with the perfect amount of toppings and cheese. I would definitely recommend this Domino's especially if Kira is working!!! Thank you Domino's.

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    Reviewed Sept. 15, 2017

    Boyfriend and I always order Domino's because they deliver and they are wonderful. They have sandwiches, salads, chicken pizza. So we don't want pizza we just order something else. Real convenient. We're always on the go and busy so when we come home relax and keep up the good work.

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    Customer ServicePriceStaff

    Reviewed Sept. 15, 2017

    I ordered pizza a 3 item pizza. Took more than 1 hour. I saw the driver come in my complex turned the other way kept going. More than 15 minutes I waited. I contacted Domino's to let them know that the driver passed my complex and could they contact him to turn around and drive back to my complex. Oh, I was told by the annoyed guy on the phone if I didn't receive it I could just order another. Well finally I saw the driver coming my way. Ran out to stop him and get my pizza.

    Paid for it. It was nasty. Hardly any sauce and the cheese was like anything but real cheese. Very dry pizza. I contacted the store complained about it. Mgr got on the line said I could stop by get a free one. I did. Same thing happened. Very dry pizza. Cheese seemed to be fake cheese. Never again will I order from them. I remember years ago was real cheese plenty sauce but now. Not worth ordering.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2017

    My 78 year old mom was without electricity due to Hurricane Irma, without food or a cold drink. I am at work and I cannot get to her so I tried "Domino's" trusting they help. Called the Domino's right by her house. They are closed due to the hurricane, so I called the next one at 305-278-0505 6.4 miles away only 22 minutes away from her. They took my order and charged my card. This was at 10:45am. My mom has limited phone service so I called her at 1:30pm to find out no delivery made.

    I contacted the store. They said that they do not deliver so far because there is another Domino's store closer, I explained to her it is closed due to the natural disaster. They said, "Sorry the credit will be back on your card in 2 days." I said not acceptable. I spoke with a manager Scott ** and he said "Sorry it was a human error" and cannot deliver the food to my 78 year old mom. I told him it is an "inhumane error." If I was the manager of that store I would get in my own car and deliver to this lady that is suffering the effects of Hurricane Irma!

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2017

    I hadn't eaten here in quite awhile, but it was better than I remembered. The amount of toppings was good, and there was plenty of garlic and other spices. The food was delivered in a reasonable amount of time, and the driver was courteous. I would much rather have homemade pizza, but this was pretty good for a day when we didn't have time to cook.

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    CoverageSales & Marketing

    Reviewed Sept. 14, 2017

    Do you remember back when Domino's first opened and how awful their pizza was and it was mostly due to their horrid crust that was virtually inedible? Ok, Ok, their toppings weren't that much better. Then they had that commercial on TV and promised that it was better because they took a survey and people told them what was so bad about it so they fixed the problems and it was good now? Yeah? I didn't believe them either. It took another 3 years until I was forced into a situation of eat it or go hungry before I would try the new and improved Domino's and wow was I impressed! I know not all Domino's have the exact same menu and I doubt you can find my eye opener at just any Domino's, because the one by my house doesn't carry it. This one had thinly sliced steak covering it, perfectly cooked! It completely changed my thoughts on all their pizzas. Now if they could just make a thicker crust.

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    Customer Service

    Reviewed Sept. 13, 2017

    The ease of being able to call or go online and figure out if your son always wants pizza, but I don't necessarily want that, so it makes me happy to know there are other items on the menu. I have a Domino's down the street, makes it easy peasy! Love the new sit down eating area at our location, you should think about adding a drive through to pick up orders. Blamo... you guys would be unstoppable!

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    PricePunctuality & SpeedEase of Use

    Reviewed Sept. 13, 2017

    Easy to use website, great deals all the time. Fast delivery and quality food. Fair prices. Fresh products and catchy titles. I like that you can track your order online.

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    Punctuality & Speed

    Reviewed Sept. 11, 2017

    Hillsborough location fast and friendly service and correct any problem without any hassle. Only had 2 mistake in the last 3 years. I call that a great average.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 10, 2017

    The Domino's in Sherwood Park offers very good food and fast service. They seem very organized, the food is ready when you get there to pick it up and their delivery drivers are punctual and polite. I receive regular email special offers.

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    Reviewed Sept. 9, 2017

    While they have an adequate selection the sauce on the pizza is spicy, the toppings are scarce. The cheesy bread is good, cheesy, buttery with garlic. I would prefer that one could get packets of parmesan without it being an upcharge!

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    Price

    Reviewed Sept. 8, 2017

    Disappointed that they no longer give a veteran discount. No senior discount either. Like rewards program but seems that pricing increasing. Like the taste of the pizzas we've ordered.

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    Staff

    Reviewed Sept. 7, 2017

    Very friendly, courteous and the food is great! The chicken wings are good and they make the pizza the way you want. You have a variety of drinks and sizes. I just love it.

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    Sales & Marketing

    Reviewed Sept. 6, 2017

    Despite many complaints Domino's Pizza has delivered junk mail to my letter box for many years. I have a "No Junk Mail" sign but still the junk comes, sometimes I receive a wad of pamphlets. I think that these companies who rely on the goodwill of the community that supports them has a duty of care to respect the wishes of the public. The amount of litter caused by this company (I live in a block of 19 units) is really offensive. As very few people actually read or want this stuff I think that it is time to stop this inane and ineffective form of advertising.

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    Staff

    Reviewed Sept. 6, 2017

    I really enjoy their food quality and the flavor of their food. Delivery is great, the delivery person is always nice and polite. They use fresh produce and I've always been very satisfied with their product.

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    Verified purchase

    Reviewed Sept. 5, 2017

    I ordered thin crust 3 topping pizza for pickup. The pizza given to me may have been long before. There were hardly any topping- looked more like cheese pizza. Perhaps this is how Domino's is trying to make more money by charging for 3 topping while delivering with hardly any topping.

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    Staff

    Reviewed Sept. 5, 2017

    Ordered takeout at a gas station, convenience store. Domino's is my favorite because of the fresh mushrooms. I hadn't ordered from Domino's in months and was disappointed to find the crust was flavored. Employees didn't offer a choice. Next time we'll know.

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    Online & AppStaff

    Reviewed Sept. 4, 2017

    I ordered online, they let you know on their website when order is in the oven. Also when it comes out then they tell you that the driver is on the way, how long it will take and so forth. Only complaint I ordered a garlic sauce and they sent me ranch dressing. My order was good and I will be ordering from them again online.

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    Staff

    Reviewed Sept. 3, 2017

    I love the fact that they deliver to my home always at the time they say. It's always hot, with tasty, fresh ingredients. I also like that they always have several specials on a daily basis and not just on certain days. Cheerful, friendly staff makes my experience with them a pleasant one.

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    Staff

    Reviewed Sept. 2, 2017

    Overall for a fast food pizza place, it meets my needs. The staff is friendly and they give back to my local preschool program regularly. The store tends to be clean and well maintained.

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    Punctuality & SpeedStaff

    Reviewed Sept. 1, 2017

    When I visited the take out restaurant the place seems clean, the employees were helpful and courteous, my order was taking fast and within 20 minutes my pizza was ready.

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    Price

    Reviewed Sept. 1, 2017

    I believe Domino's makes excellent pizza. I don't understand why there needs to be a tip associated with carry out. I think the obvious prices are a little higher on pizza than others for trying to ask for a tip on carry outs.

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    Customer Service

    Reviewed Aug. 31, 2017

    I hadn't had a Domino's Pizza in nearly 40 years, but after hearing a news analysis on (maybe?) NPR, I decided to try it again. The news piece mentioned a new CEO who discovered that Domino's Pizza was pretty terrible, and has brought the company around with better pizza. Goodness, the previous pizza must have been horrible, because the pizza (theoretically revamped) was truly awful. I went online to order with my zipcode. It ended up the Domino's "nearest me" was not the appropriate Domino's, so they directed me to call another Domino's. Surely this can be streamlined; after all, Pizza Hut has had a centralized area phone # for about 30 years. Can't Domino's make calling in a simpler process??? I ordered a thin crust, which was something like a very stale saltine cracker.

    The pizza was supposed to be a Deluxe, which should have had olives - according to one version of the website - was standard. There were none. Another view of the menu for Domino's did not include olives. Can we ask for consistency, please? There should have been double cheese; there was less than a regular single cheese pizza. One had to search far and wide to find any meats or veggies on the pizza. Please spend your pizza $$ elsewhere. Domino's is more interested in giving you the minimum than keeping customers. Again, worst pizza ever!! Unfortunately, I do not have an order number or receipt; they went into the trash. I wouldn't want even a free pizza of this terrible quality anyway.

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    Punctuality & SpeedStaff

    Reviewed Aug. 31, 2017

    I always order online and usually have it delivered and have never been disappointed. Fast, friendly service from the drivers and food is always great.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2017

    I haven't eaten Domino’s in a while but my brother prompt me when he had some earlier in the week. I placed my order online and within 25 minutes it was delivered hot. I must say the change in menu was amazing. I couldn't believe how much flavor was in the pizza crust. It wasn't only hot but it was also fresh. It was delivered in a timely fashion by a polite driver that gave good food. This was the best Domino's experience I've ever had!!

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    Reviewed Aug. 25, 2017

    Crust tastes great, but the sauce needs some work. But better than anyone creating your own pizza. Delivery the best. Parking not so good for pickup though.

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    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2017

    Fast, courteous service; Great food at very reasonable prices. Online ordering has always been a breeze. The "Extravaganza" pizza is a super favorite of ours. We're hard pressed to find a better value in "take out food".

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    Customer ServiceStaff

    Reviewed Aug. 24, 2017

    The one that I visited was in my neighborhood and I have never gone back. An employee was very rude to me and when I asked for the manager he just ignored me and my complaint.

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    Staff

    Reviewed Aug. 24, 2017

    What's so horrible about Domino’s is that one month they delivered to my address and the next month they don't. It's very confusing because it seems as though they pick what months they decide to deliver to certain addresses so therefore I just stopped ordering from them. Period. It's not one of the areas where they shoot or rob the drivers, it's a decent area.

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    Online & AppStaffProcess

    Reviewed Aug. 23, 2017

    My last order with them was done via their app. Made the process smooth and easy. The delivery person showed up with my food still being hot and fresh!

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    Price

    Reviewed Aug. 23, 2017

    We love the food at Domino's. The price however makes it almost impossible to order on a regular basis. Too bad. Last time I spent $33 for a med pie, cheesy bread and lava cake. Insane price in my eyes.

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    Reviewed Aug. 22, 2017

    I've worked at 1 before and loved it especially the soft tacos. The only problem there was they did not allow me to inform a consumer that the red sauce contains beef.

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    Price

    Reviewed Aug. 22, 2017

    Domino's offers reasonably priced pizzas, far less expensive than those from traditional Italian restaurants. The outlets are always clean and service is very good.

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    Reviewed Aug. 21, 2017

    Ever since they came out with a large pizza with three toppings for $7.99, I go there a lot. It's worthwhile to buy a whole pizza for just one person!

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    Punctuality & Speed

    Reviewed Aug. 21, 2017

    The food is good. The delivery at times is fast. Others not so. We now pick up at store. This is done to get a hot pizza and to also save the delivery charge that does not go to the delivery person.

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    Punctuality & SpeedStaff

    Reviewed Aug. 20, 2017

    It was a rainy day and my two grandchildren and I stopped at Domino's for a quick pizza. The children's ages are 4 & 5. We were never told there was going to be a wait upon ordering. I believe the service person should inform the customer of an approximate waiting period. The waiting time on our end was an hour or a little more. A server apologized for the wait several times. That didn't help at all with the children's restlessness. It would have soothed the children if they would have offered a free soda or samples of some sort or even a coloring book and colors. It would have occupied them for a time.

    By this time the kids had enough. They didn't want the pizza anymore. They just wanted to go home. This was very frustrating to me because we had already waited a considerable amount time. When the pizza finally was done and the person in charge said she had put some cinnamon bites inside for a surprise for the kids. The children were excited to see what she had put inside for them. Guess what? Whatever she put in the pizza box was burnt and inedible. I have this kind of service before and have had no satisfaction. The companies are putting too many young people at one time, they need a responsible adult to oversee their work actions. While the cat's away the mice shall play.

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    Reviewed Aug. 20, 2017

    This pizza may curb hunger but if you are looking for a taste remotely Italian forget about it. It even lacks an oregano essence. The vegetarian sandwich is good. The thin and crispy is also good if you eat it immediately. Otherwise it gets soggy.

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    Staff

    Reviewed Aug. 19, 2017

    The employees are very polite and helpful. If they make a mistake they fix it. One of the drivers dropped our pizza and told us we would get a free pizza. I told him it was our cat he tripped over. He got us one anyway.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    They always are so friendly when we use Domino's Pizza, either pick up or delivery. The food is always hot and ready to eat. If anything ever was forgotten the delivery driver would go grab it and bring it back to us. Great customer service.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Aug. 18, 2017

    Customer service is outsourced and they do not listen to your problem. They call you a liar when you tell them of their mistake. Ordered a pizza on their website and they forgot to upload their advertised special. When I went to pick up I was told no discount could be given because special code had not been used. Upon returning home I rechecked website and discount code was still not shown. I emailed customer service and after receiving canned responses, they replied and told me it was on their website. I went back to website and sure enough it was added. So in short I was told to pack sand. It will be a cold day in hell before I order from them again.

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    Staff

    Reviewed Aug. 17, 2017

    Our locations goes through continuous staff changes, and many struggle with getting our order right. We have several instances where our order was not correct.

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    Reviewed Aug. 17, 2017

    I have visited this restaurant and have call in orders from them for years. I have never had any problems with their services. The food is good and they have been going strong for years. Congrats to them on their restaurant.

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    Reviewed Aug. 16, 2017

    The best thing about Domino's is the way you can order your pizza online EXACTLY the way you like it (extra cheese, heavy or light sauce, sauce flavors, crust consistency). I also love how you can track your order step by step online, and it gives you the option to leave inspiring words for the employees. The menu isn't huge, but it's PERFECT for my family.

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    Reviewed Aug. 16, 2017

    I love the pizza, bread sticks, salads. Our delivery guy is the best. We order every week sometimes more and we would love a coupon or pizza for being great customers.

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    Price

    Reviewed Aug. 15, 2017

    We have a Domino’s across the street from where I live for years. They deliver in the middle of the night, they are always pleasant and food is always good and hot. I love their prices and their stores always clean as well. I love their food too and it's always filling as well.

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    Reviewed Aug. 15, 2017

    Not too crazy about the pizza. Seemed too dry with not enough sauce and flavor was plain. Just all around not happy with the quality and will continue to order from Pizza Hut.

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    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2017

    They have always brought hot pizza or other products. The drivers are always courtesy and professional. It always makes the delivery at a quick timeframe.

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    Price

    Reviewed Aug. 13, 2017

    Their specials are a good value and with three teenage boys, for the price, they can all get their own pie. I also feel like the quality of the food has improved greatly!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 13, 2017

    My experience with Domino's has always been great. The staff were friendly when I called in an order. Their delivery time was always right on too. When we got our order, it was always still hot and fresh. They have fantastic Hot Wings and pasta bread bowls. The pizzas also have the right amount of sauce. It covers the whole surface. Generous with the toppings. They would let you know if they have good deals/specials too. Curious when on the phone.

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    PricePunctuality & Speed

    Reviewed Aug. 12, 2017

    Solid fast pizza place. Their food is usually very good, hot and fresh. Their prices are also good for what you are getting. There are better pizza restaurants, but you have to pay for the higher quality.

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    Reviewed Aug. 11, 2017

    Discounts are not as good as some competing restaurants. Needs to be more flexible on menu choices, but overall food and service is very good.

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    Reviewed Aug. 10, 2017

    Domino's Pizza usually has hot food that is hot and cold that is cold. The food is usually made correctly to order as well. However, their salads have had mostly brown and wilted lettuce.

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    Reviewed Aug. 10, 2017

    I feel that Domino's has really stayed in tune with how customers order food and what varieties of food they want. The online experience is also good, once you get the hang of it; I do like the online updates for delivery and/or pick-up.

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    Punctuality & SpeedStaff

    Reviewed July 29, 2017

    My primary complaint was the extra long wait time in the lobby while I waited for my walk-in order. The room temperature was very hot in the dining area. I asked an attendant for water and she replied, "We don't have any". I asked her what type of water the employees drank and she replied, "We don't". I thought the fact that drinking water was not readily available for customers and employees was unsatisfactory.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 25, 2017

    I order a medium pizza on July 16th and they delivered the pizza on time but the worst pizza I ever had. In the description, I mentioned that I need less cheese (but in pizza lot of cheese) and I mentioned that I want pineapple slices on pizza but I unable to see the pineapple slices and black olives became very dry when I'm eating.

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    Customer Service

    Reviewed July 19, 2017

    So I ordered a medium cheese pizza from the Domino's on Eldorado in Little Elm, Texas. It showed up after an hour and it was a stale old pizza. My dogs wouldn't even eat it and I called them and instead of bringing back another pizza or giving me a refund they brought me burnt brownies. Then I called them back after I told the person who brought it to me that it was wrong and they said they would give me the reward points or my money back. I didn't get either of those. I called again and they said they couldn't give me points or my money back because they didn't believe me so great job Dominos.

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    Verified purchase
    Customer Service

    Reviewed July 9, 2017

    I called tonight at 9:15pm to order 2 pizzas that the store on Eldorado Street in Houston Texas has special for $3.99 each and the guy told me it will be ready at 11pm meaning one hour and 45 minutes for pick up and I said, "No, thank you." IF YOU CAN'T HANDLE THE BUSINESS DON'T DO ANY SPECIAL.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2017

    Hi my name is Aman. Am ordered the pizza today and my order arrived in evening but the deliver boy who is working in Domino's and that guy name is Ashish is disappointing me. When I am asked him for a oregano he is not listened me properly and give it me 2 packets of oregano and run away to the place. And one more thing. When he is attended me he on call literally and starting to end he is used his cell phone. I don't know why Domino's hire this type of people. I think we are fool that's why we are paid service tax and the given us THULLU on the name of service. Bad experience.

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    Price

    Reviewed July 4, 2017

    I wanted to use Domino's coupon to get some kind of deal for chicken and bread. I was confused when I used the 2 for 5.99 deal and I didn't even save 50 cents. So I decided to test out all coupons and see the before and after they are applied. There is really no deal. Turns out the bread and chicken is the same price as the deal. You only save when you buy the pizza. So don't bother using the deals that are non pizza related unless you buy pizza. And don't expect a deal unless you buy pizza. I write this review because I am not a big pizza person but like the other options Domino's provides and hope that one day they actually have coupons for people like me who don't care for pizza but like their other options.

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    Customer ServicePriceStaff

    Reviewed July 1, 2017

    I have been ordering from Domino's for years. Not because I like their pizzas particularly, but my sons do and the price is right. On June 23, 2017 I received an email from Domino's notifying me of a pizza order and paid for it with my credit card I have on file with Domino's.com. I did not order a pizza! The pizza was ordered in Brooklyn, New York. I live in California. I called Domino's Customer Service Phone Number 734-930-3030. I spoke with a nice representative who assured me my account would be credited. She said there have been other reports, but she said, "it's not a Domino's problem. It's a problem with people using the same passwords online." She suggested I change my password, which of course I did, as well as removed my saved credit card information.

    Today I checked my bank and NO credit. I called Domino's Customer Service. I was told I should call my bank and report the fraudulent charge. I received several apologies. They were sorry I was given incorrect information, they were sorry this happened to me, they were sorry BUT could do nothing about it except provide me with a reference number (**) to give to my bank. The Domino's Rep assured me he would report it to their Domino's.com online department. He insisted "Domino's does not have a security issue. This is a systemic issue with the internet." He even suggested it was my fault I must have opened an email which allowed my information to be shared! I asked for a credit by DOMINO'S. They refused. "We are very sorry, but we can assure you this is not a security breach with Domino's.com."

    I can assure you I have had no other fraudulent charges to my bank account. I have many accounts online - not one other account has been breached! How can Domino's say this is not their problem? I also asked to speak to the manager of the representative I was speaking with. All he was doing was reading from a script and repeated over and over the same information. I was told there was no one else I could speak with, but after insisting on HIS manager's name, I was finally transferred to "Team Leader's" voicemail. Her name is Shelia **, Ann Arbor, Michigan. I did leave a voicemail message. I don't understand how Domino's is getting away with this? This must be stopped! Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2017

    I ordered 2 pizzas at 5:29, the person taking the order said it would take 40 minutes. I waited until 6:15 before calling to find out where my pizzas were. After a 6 minute wait on hold I was told that the delivery person was in my area and I would have my order any minute. At 6:30 I called again and was put on hold, after waiting 8 minutes I called again and asked to talk to the manager. After another 7 minute wait on hold the manager told me that his delivery person said he tried to call me and the person that he contacted told him that "I had been taken to the hospital"? I asked the manager if he believed that story but he just reiterated that that is what the driver told him.

    The manager gave me the incorrect number that his driver said he called. He then said that he would redo the order and send it out immediately. That was at 7:00. While waiting I called that number the driver supposedly called and discovered that the number was not in service. I could live with a late delivery but I hate being lied to. The order that was supposedly sent out immediately took until... I will never order from Domino's again.

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    Customer Service

    Reviewed June 27, 2017

    I ordered from Domino's on 44th and Penn over in North Minneapolis about an hour ago. He told me my pizza would be here in 30 mins. After 45 mins I called back, considering I only live 5 mins away it shouldn't have taken this long. I asked him where my pizza was and he told me it should be about 20 more minutes that means it would be an hour before I get my pizza. I asked why it was taking my so long and he said "they got busy" then asked me if I would like to cancel my order right after that. Very disappointed. This place has terrible customer service and I will never order from here again. Period. As far as concerned the company lost a customer and I have every intention on reporting this to headquarters as well.

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    Reviewed June 24, 2017

    The Domino's in Shippensburg is horrible. The pizza is hard as a rock and half the cheese was missing off my pizza. It tasted really burn and had a lot of bubbles. I do not recommend the Shippensburg Domino's.

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    Customer ServiceStaff

    Reviewed June 17, 2017

    My ordering experience was the worst ever customer service I have ever experienced with. She was more likely to give a lecture on calling the second time after I was on hold for so long rather than taking an order. She was not interested at all to show manners with customers. She was really annoying person and I don't think she should work in customer service department because she was yelling at me (at least 3-5 mins) about other customers too who calls for an order. I couldn't hung up because there were guest at my house and needed to order anyhow. She is very disgraceful and I don't think she is doing any good for Domino's business. This is going to be my last order for Domino's.

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    Customer ServiceStaff

    Reviewed June 9, 2017

    I do enjoy a Domino's thin crust pizza but the location I frequent has an automatic answering system and being on hold is a 30-minute ordeal if they answer at all. Three times I have called been put on hold and finally drive to the location to order at the window still on hold. No one is paying attention to the phone calls. Last time I did this three other people were there. Two of them still waiting on the phone after driving from home on hold. The employee said something is wrong with the system. I would say that is true. No one in their store cares enough to answer the phones. I personally know 5 people that go 1 block away to Pizza Hut for just this reason. How much business do they have to lose before the owner of that franchise realizes he needs responsible employees. It's pretty tragic. Don't try to call the North Miami Florida Domino's on Dixie Highway. You'll only get stressed. I still like the pizza.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 7, 2017

    9322 Zane Ave N - Awful Experience - We ordered Domino's Pizza last weekend (June 4, 2017) and were appalled at the customer service at the location. We have ordered before and always received very good service. Last weekend we order online as we always do and watched the Domino's tracker on its way but they never arrived. We were having a kid's birthday party and everyone awaiting the pizza but it never came. Finally my daughter drove up there and they said we had put that is was for pick-up (no it was not). They gave us the pizza. They were very cold and two of them were burnt (yes, I have a picture).

    I called to complain and the supposed manager "**", not sure if that is his name or even a manager was very rude. He just kept saying it was our fault and he was raising his voice and going on and on about it was our fault... I was so disgusted at the way he was treating me. I never swore, raised my voice but I was very assertive. He never said he was sorry or apologetic or anything. So disappointed and we have four families in this area and we will never use that Domino's again.

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    Punctuality & Speed

    Reviewed June 6, 2017

    I have several complaints with the local Domino's to the point I would never order from them. Some of the issues were that we received Alfredo with ranch instead of Alfredo, chicken sandwiches without chicken, wings without sauce. This time I did not order the pizza, my boyfriend did before I could have stopped him. We received a pizza. A couple of bites in I noticed an overwhelmingly strong smell and taste of lighter fluid. My Bf with his bad sinuses couldn't tell the difference because the garlic was overly strong. I began feeling ill very soon after. Severe nausea, diarrhea, light headedness, dizziness, short of breath, heart palpitations. I honestly warned him after receiving the pizza due to numerous complaints on this particular Domino's, that this may have been intentional. I would love to get this pizza tested to see what it is really in it. 2 days later I am still suffering weakness, dizziness, heart palpitations.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 3, 2017

    I'm a fan of Domino's Pizza since they changed their recipe a few years back. The last few times I visited the Wilkes-Barre, PA S. Penn Ave location I've had nothing but problems. They stopped using the garlic butter sauce on the crust. Also, I usually pick up 2 large w/ 2 toppings on each for 6.99. This time they told me they do not have that deal anymore even though I just saw a commercial for it but he proceeded to tell me that I can pay 7.99 and that my total would be $8. Even for each Pizza we use 6% sales tax in Pennsylvania, bad math maybe? Regardless I ordered the large with extra cheese and bacon and when I receive my pizza it had extra cheese on it but it sure did not have much bacon. Possibly one little piece of bacon per slice. This store is starting to go downhill quickly and when I called the store they told me there was nothing they could do about it.

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    Reviewed May 27, 2017

    I just order a medium pizza with feta cheese and green peppers, but to my surprise I also got a side of bugs. There were little black bugs - dead of course but still not pleasing to have - on 2 slices of my pizza. I didn't notice till about 4 pieces were gone. I could've eaten some and not even noticed. I am quite disgusted by this.

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    Customer ServiceStaff

    Reviewed May 24, 2017

    I went to the following location... Here's what happened... Domino's Pizza 635 Snelling Ave S, St Paul, MN 55116. I had a very bad experience with the so called manager in training. While fixing my pizza she rubs and plays in her hair and proceeds to rub out the dough. I ask her, "Aren't you going to wash your hands". She said, "If it's hair on the pizza it will burn off in the oven." I have never in my life experienced such a thing!!! I contacted corporate to state how my experience went. They noted and stated the owner from that location will contact me. So I receive two coupons in the mail for two free pizzas for that location.

    I call corporate back and tell them I have yet to receive a call from the owner and that I didn't want two free pizzas from a unclean Domino's location. They tell me in the notes the owner stated he tried my number and left me a message. FYI I haven't received any missed call or any messages. Corporate gives me the owner number so I contacted him and left a message. It's been one week. I will never step foot in Domino's ever again. I was a weekly customer, but I refuse to eat from nasty place. Need better customer service everything at this location!!!

    Update as of today... 5-24-2017... I call corporate back and let them know I still have not received a call from owner regarding this matter. The customer service guy said he is noting it and someone from the store will get back with me. I say, "What if no one contacts me back". He proceeds to tell me it's up to the owner of the store because according to the notes it stated, "The owner say they tried to reach you and mailed out two gift certificates".

    While the gift certificates are nice the main issue has not been addressed. This is wrong on so many levels. As a current customer relation director I know the proper way you should treat customers. Let me add the customer service guy I was just speaking with rushed me off the phone. He wasn't trying to hear me. I'm not a trouble maker. It's the principle. Terrible terrible customer service... I will keep everyone updated what happened.

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    Staff

    Reviewed May 23, 2017

    Worst pizza I have ever had. It was dry, and sadly lacking toppings. No Cheese either! I will never order from Domino's again. Years ago Domino's was one of the best. Not anymore! I wasn't given a receipt! STORE #5737 2323 Shallowford Rd #112 Marietta, GA 30066. The only good part of the whole thing was the Delivery Lady... She was sweet.

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    Customer Service

    Reviewed May 22, 2017

    This Domino's Pizza has a rewards points when you make so many orders. I reached my rewards and been having issues retrieving the free pizza. I have spoke with the store manager. They say it's not on them it's on the corporate. I've emailed corporate. They never got back to me and I called their toll free number and said it was resolved and never was.

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    Customer ServiceStaff

    Reviewed May 16, 2017

    Domino's store (3454): 409 West 125th St New York NY 10027 | 212-280-3200 is the worst store ever. I have made several formal complaints to their corporate office and all I received was a computer generated acknowledgment. Their delivery people are rude and obnoxious. Countless of times they take more than 45 mins to deliver your pizza. I have spoken to the manager several times and all he does is say sorry. They deliver the pizza and it's cold and the delivery person will lie to your face that they came to the house and never showed. Then they are rude and will yell and scream at you offering no apologies. I am tired of this complaint going unanswered and I am going to get Help Me Howard or 7 on your side to help with this situation, no one should be treated this way ever.

    There is no customer service skills exercised here and unfortunately it's sad to say but if this store was in a predominantly ** neighborhood they would know how to use customer service skills. This store should be closed down and they should be made to do professional development starting with customer service. No biker should be able to call a customer a liar and yell and scream in their face. This delivery person stated he did not care if I made a formal complaint and what that tells me is they know they are not held to regard on how horrible they treat their customers, there is clearly no disciplinary actions so they speak and treat people any way they like. I demand someone do something. I am documenting everyone I reach out to who doesn't help. This is horrible and something needs to be done immediately!

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    Punctuality & Speed

    Reviewed May 14, 2017

    Today I ordered one of the pizzas featured in the Mother's Day promotion. There were several delicious discount options to choose from but after some serious contemplation, I settled on ordering a Large with extra sausage. This pizza was supposed to be a deep dish but it was more on the side of Thin Crust. I was a little disappointed, I like my pizza thick. But the flavor was great and the delivery was lightening quick! I was highly satisfied and will certainly recommend Domino's to all my friends and family.

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    Customer Service

    Reviewed May 14, 2017

    Ordered 2 med pizzas 2 topping each pizzas. Looking online later and same thing online and flier for 5.99 each plus delivery. I paid 6.99 each plus delivery. Called store in Bettendorf Iowa. Mgr told me that he could not compensate nothing for order taker's mistake. Ask for corporate office number. No can do, nor store could he provide store owner's name or phone number. Don't really trustworthy right now. Delivery guy was greatly mannered and helpful.

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    Customer ServiceStaff

    Reviewed May 4, 2017

    I went to the Domino's on Alondra and Clark in Bellflower, CA. Such a horrible experience and would never recommend this location to anyone. I am a Domino's fan but this experience has changed my entire outlook. I called and ordered a family deal. When I brought my food home, there was hardly any sauce on both the pizza and the chicken. Then when I got to my dessert portion they forgot to pack the icing with my cinnamon sticks. Like seriously!!! Then I called and asked to speak to a shift leader and someone named Natalie gets on the phone and you could tell she didn't know what she was talking about so she just abruptly put me on hold and then another lady jumped on the line now claiming she was the shift leader. I told them now I have to come back, because you failed the first time. The pizza was just gross and the chicken had sauce on only one side!! Never go to this Domino's!!! HORRIBLE FOOD AT THIS LOCATION!!!

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    Staff

    Reviewed May 3, 2017

    In Modesto, Ca on 5/02/17 me and my neighbor went to your restaurants. We order first. They said it will be 20 minutes. My neighbor's pizza came first when we order first. We waited there for almost an hour. At that time I told them I want my money back. They did what I asked of them. When I was leaving the employee that make the pizza was sticking his tongue at me. If you have worker doing this what else are they doing to people food.

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    Staff

    Reviewed May 1, 2017

    First thing first. I found hair in my food. Secondly when I contacted the store regarding it, they were extreme rude/unapologetic. Stated that it's not a "mistake". Things happen. Like are you serious!? Not helpful at all. Nothing was done for the complaint.

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    Customer ServiceStaff

    Reviewed April 29, 2017

    I called to place an order and was placed on hold by Paul. I waited on hold for at least 7mins while he spent that time chewing out a female worker in background. I actually waited on hold until this conversation was over and then kindly asked to speak to manager in charge. I was told he was manager. If this is how you treat staff and kind of management you have I will gladly place my order elsewhere from now on.

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    Staff

    Reviewed April 28, 2017

    Dominos Pizza in Valrico, Fl. First off the employee that took my order kept running his hands through his hair. I watched the same employee go prepare my food behind the counter, cough openly on the food and then lick tomato sauce off of his fingers before he boxed my pizza. At this point I asked for the manager to give me a refund and explained how disgusted I was and how their employee handled my order. Totally unacceptable by any standards.

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    Sales & Marketing

    Reviewed April 28, 2017

    Domino's advertise that their new Meat Lovers pizza has more topping but unfortunately it is still the same. Maybe even less than before. I have eaten this pizza in Palmerston in Darwin NT and it is great, however the Ellenbrook WA store seems to believe less toppings is better. Most certainly not up to your advertised commitment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 26, 2017

    Denver Store #6206 4-21-17 order placed at local store online. Total food bill $41.22. Email received at 2:11 pm local time with a 51-61 minute wait. Fair enough. Watch the tracker. As per the norm food comes out and sits waiting for delivery for over an hour. Finally out for deliver at 3:30. Driver drops off food. Now the driver was very polite and up till this morning I would have had good things to say about just him. I use my Credit card so I add a $5.00 tip. Bring my food in to find my pan pizza as usual with little (I mean where the hell is the cheese) cheese, burnt and miss sliced. So I have three slices that are more square than pizza slice. My hand tossed looked okay but everything was pretty room temp. After review my bank statement today. 4-26-16 I saw that my Dominos did not match. $56.22 was charged to my account. So I must love to tip $15.00 for bad pizza that always takes way to long? This isn't an oversight. This was done deliberately.

    If delivery time to leave the store is over 45 minutes then perhaps this store needs more drivers. As for the food, I have never seen pizza come as poorly on a consistent basis from any other store within the chain or any of the top chains. Previous times ordering from this store I have had them call and say they didn't have time to defrost my pasta would I take another. I said yes thinking well that's great my food should leave in a few minutes then. And yes, on the tracker it finished up right after the call only to have it sit for an hour and fifteen minutes and still take another 35 minutes to make it to my house. 2 hours and I still can't have the right pasta?

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    Staff

    Reviewed April 22, 2017

    I don't have only one bad experience with Domino pizza I have multiple from bad consumer experience to disgusting cold pizzas, and stupidly I kept ordering from them till a month ago I decided that I would never order from them again. I ordered two vegetarian pizzas delivered to my house then they decided to bring me a pizza that I did not even order. The two pizza had a gross presentation and was stuffed with meat and ham. I was very offended I am never buying pizza from these people again.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 21, 2017

    Something weird is up with Domino's pizza. They send out very suspicious "50% off coupons", both physically and online, and they're legit. But... I've never received such a crazy percentage discount from any kind of company. This makes me think that they purposely overprice their pizzas, then send out massive amounts of coupons to look good. There's no other explanation. The issue is when you stop getting coupons. What I used to do was use every online coupon I could, student coupon deals, and I'd personally email representatives and also fill out customer response surveys to keep getting more coupons sent to my home address. BUT, after I kept using 50% off coupons for about six months, my phone number and address pretty much got blocked from receiving further coupons!

    In fact, the very last pizza I had order with Domino's had such, such terrible customer service that led me to this fact. After I had asked for my subtotal with a 50% off coupon, the fellow on the phone told me, "Dude. You've used 50% off coupons like ten times now. Please tell me how to get them, I want them too!" which I knew was clearly bait, but I told him in response a truthful statement, "I am a valued customer, I complete surveys and always give feedback." Then, instead of the usual faces who delivered my pizza I saw some kind of hotshot supervisor who drove a very luxurious vehicle. I gave him my final 50% off coupon, and he furiously searched through it for anything that could be incorrect. To his dismay, it was a correct and legal, bonafide coupon - both the address and the expiration date were okay.

    After that, I'd still give feedback, complete surveys etc. while providing my address, but instead, no more coupons ever came to my house like before. So for some reason, it seems like someone high-up put something in their system to never give me coupons again. I kept doing what I was doing for a few more months - I even wrote a review that was so amazing, my local branch stuck on their wall in their employee area, but no more coupons ever came. See, the truth was that my mother had an accident, so we had to order food on the days she required physiotherapy each week - and Domino's was one of my favourite places because of the 50% off coupons. That review I made is what got posted in their employee area, according to a representative that I spoke with, and I was quite proud that I could make them feel good because their pizzas were top-notch.

    Just a really big shame. I would've kept ordering from Domino's if I never got the 50% off coupons at all! It's the fact that you would give me these coupons each month, then make a big stink about it that really makes me sad. Seriously - I'd get mailed these coupons so frequently, then the customer representative I would call to order my pizzas would complain about me using them? I would always shove these coupons in their face, even when I wasn't asked to because I want to be completely transparent. If I had ordered and not produced the coupons, then I would understand the company being mad, but that is clearly not the case! They got mad at me because I was, essentially, a fellow taking advantage of their deals and they didn't like that.

    Anyways, my recommendation is to just spend a similar amount of money and get pizzas from elsewhere. Pizza Nova is definitely good. But, I really, really love Pizza Hut now because their pizzas are extremely thick - just a couple of those slices would fill me up for the whole day! Their pizzas are like pizza pies with how much cheese is in them! When I spend money, I don't just want good food, I want good quality customer service, which was sadly NOT what I had received at my local Domino's restaurant!

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    Reviewed April 18, 2017

    We went online ordered our pizza and submitted it. They said there was an issue and we needed to call the store. We call and they tell us there was no order that had been submitted. Checked my checking account and they had charged our account. Store says we have to call corporate office. They say they to give the information to that franchise to investigate. So in other words the runaround and they have our money. I will never go to Domino's again.

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    Staff

    Reviewed April 15, 2017

    I ordered a chicken caesar salad/Italian dressing. The salad had hardly anything in but lettuce. The attendant said they didn't have Italian dressing, why would you list it on your menu if you don't have it, was completely unsatisfied.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2017

    I will never ever buy from this place again!! Driver had the guts to call mps because my kids opened the door while I was in the garage... seen him drive by I called to have him turn around... he turns around. By the time he makes it back the mps showed up. He denied everything to mps and said he didn't know nothing after he placed the call... then he LIED to store owner and told them he stood outside with the mps talking to them while I was outside when they both showed up. I proceed to call the store manager and he decided that it was his RIGHT to hang up on me and tell me, "Next time be a better parent" and not leave my kids alone when clearly everything was dismissed because in fact I was home, I just didn't hear the doorbell.

    I've been purchasing pizza here for almost a year and this is and will be my last time... thanks to them my kids are now TRAUMATIZED! If he was so concerned about my kids being "alone" why didn't he stay and "protect" them or why didn't he talk to the mps when they showed up instead walked away and said idk if it was them or not and ran like he didn't know **! WHY WOULD I ORDER PIZZA IF I'M NOT GOING TO BE HOME????

    I received a call from the store owner - after filing a complaint his response was "MA'AM BE HAPPY. THERE'S PEOPLE THAT CARE ABOUT YOUR CHILDREN AND ARE THERE TO PROTECT THEM." My kids are 11 and 5 inside MY HOME! I'm a stay at home mom. I take care of my kids! And would get mps involved when it's necessary. In this case NO! HE Wanted to create trouble! I also inform store owner I didn't feel comfortable ordering from his store again and he showed no concern whatsoever! They can care less about their customers. The store manager never called me and never apologized for his rude and unacceptable customer service.

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    Reviewed April 12, 2017

    My Domino's account has been hacked into and all of my rewards points for free pizza has been stolen. I called Domino's Corporate and they told me that they would reinstate my rewards points. So far they have done nothing. Apparently this account with rewards points hacking is a "thing." Domino's is aware of this security breach yet are doing NOTHING to rectify it. Very disappointed in Domino's Pizza.

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    Reviewed April 12, 2017

    Domino's Pizza Neenah, WI - Whenever we call to order a pizza they are always really rude. We have even received an answer to a question such as "dah". Really!! Or we have been told well now, "What else do you want?" How are you even in business? Poor poor customer service. Then when the pizza came it was the wrong pizza and it was cold.

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    Sales & MarketingPrice

    Reviewed April 3, 2017

    After reading all your other reviews regarding Domino's, figured I would add my own back-to-back experiences. End of March this year ordered I tried Domino's 2-for-1 on-line pizza deal. Two large pepperoni pizzas cost me $18.00. That means one cost $18.00 dollars. I can't find a first class local restaurant charging that much for pizza. A week later that big fat national advertising campaign boasting large 3 topping pizza for $7.99 not to be found posted in store. I wound up paying $9.00 dollars for a small pepperoni that would not feed a church mouse. Moral of the story... if it's integrity or truth in advertising try someplace else.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2017

    Horrible service. Extremely long wait delivery time. Got call from driver refusing to deliver cuz of rain, after an hour plus after placing order. Called store to speak with manager only to be told that driver doesn't have to deliver if he doesn't want to. Was never given option of carrying it out. My order was automatically cancelled.

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    Reviewed March 29, 2017

    I order my food at 12:50 am, the representative stated that it would take 45 minutes for delivery. Called back at 1:50 am, still no food. Was told I had to wait and driver would be called. 2:30 am still no food. Delivery already paid for with my debit card, and processed.

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    Customer ServicePriceStaff

    Reviewed March 23, 2017

    My daughter ordered a medium pizza, hot wings and bread. I asked the driver how much it was and he said $35. I told my daughter we never paid that much for pizza at Domino's in California. I paid $5.99 each for two large pizzas. I know prices have changed, but I feel my daughter was overcharged. I immediately called the Domino's on Princess Anne here in Virginia Beach and asked why the food was so overpriced and no receipt was given. The manager said they do not give receipts.

    I will be asking for a refund of $10.00 and explained to my daughter she should have given the food back to the driver. My suggestions to others is to not purchase anything from Domino's. You can get a frozen pizza for a little over $5.00 at Walmart and it will taste just as good. I also informed my daughter she should have spoken with me first as I feel the charges was inflated. I immediately became suspicious of a company that will not give receipts. I also emailed Domino's corporate office about this issue.

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    Reviewed March 23, 2017

    Most every time I try to order from any store... Edmonds or Lynnwood, I put my zip code in and am sent to the proper page but when I click on anything within the page I am sent to their main. Once I pick the country. I get sent here. https://biz. dominos.com/. Which gets me absolutely nowhere... Unless your company is changing your URL at different times and forwarding your url to their main page to get more people to buy their stores. That is if they have control of your website. And if they do and they are doing that... you're losing business big time. Because the only way I am going to get my order to you is if I then look up your main phone number, I know exactly what I want, (because I can't even get a menu at this point), then maybe you will get business. As it stands now, anyone that owns a #dominos in Edmonds or Lynnwood, are losing a lot of business because their websites are not working.

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    Reviewed March 17, 2017

    I normally order my food from there for delivery because this is the nearest location to my house. They are normally not so pleasant when these people answer their phone calls. Today I decided to do a carry out, so I decided to call beforehand and the food would be ready by the time I get to my destination. When I called, someone took my order 3 times and not sure if they understood me when I asked about their stuffed cheesy bread with spinach & feta, but the person just literally hung up on me. I still called back and placed my order again (through another person named Stephanie).

    When I went in person, I was already frustrated with their behavior over the phone, the guy up front asked me for my number when I told him that I am here for a carry out order and that it's under this name that it was under. He resisted that I give him the number, which I did, but didn't want to repeat it so many times out loud due to the people surrounded by me. Then he speaks to another co worker of his in his own language (Bengali) about how disgusting I was over the phone and at the moment. I understood what they both said right in front of my face but I decided to not respond to them, which I could have (they probably thought that I didn't understand what they were talking about) and write a review about this place. I've always experienced a rude behavior from most of the employees there.

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    Reviewed March 14, 2017

    Ordered 2 pizzas at 6pm and didn't get them until well after 8pm. They were cold and one was supposed to be mushrooms and onions and they sent mushrooms and Canadian bacon instead. They tasted bad. Made me sick. Plus we did not get a receipt.

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    Reviewed March 13, 2017

    @Domino's Pizza - Isle of Man what a waste of time this place is. It lets down the whole of Domino's ideals. Sent the wrong order with items missing an hour and a half after it was ordered with excuses of "we are very busy" (then why take the order???). When I complained, then resent the order which was burnt and cold, then promised a refund which never came. Head office promised the same and also failed to do so. Never ever, ever again!!! What a joke, what a let down, what a disgrace, what a way to treat paying customers. All my family and friends are being warned off.

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    Reviewed March 5, 2017

    Ordered my pies around 7:30, at 8:02 according to to the tracker, the pizza was done and checked. Pizza was delivered at 9:34. Needless to say the pies were cold. Seems to me that either there are not enough drivers, or the drivers are inefficient.

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    Reviewed Feb. 27, 2017

    I called about 9 times... was placed on hold. Never did anyone spoke to me after being on hold for over 15 mins... Can I place you on hold, never listened to my order... You have to do better Domino's... I called the Miramar Store... 954-435-2900.

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    Reviewed Feb. 22, 2017

    I leave school at 12:30 everyday. And here lately I have been ordering the Parmesan Bread Bites. And pick them before I have to be at work which is at 1:00. Which is right behind the Domino's store. And I pre-ordered them for 12:45. And they put them in the oven when I pulled up in the drive through. And when I opened the bag I was full of grease or whatever was in it. It was very messy and gross.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2017

    I ordered a pizza yesterday, and your customer service is very horrible. The employees that were working there were fighting in front of everyone, the pizza maker girl was yelling and was ordering people not to pick up the phone. They messed up so many orders yesterday that the pizza dough maker girl told one of the employees to turn off the Pizza tracker TV. Employees customer service were so horrible, they mixed up orders and were trying to like "bribe" the customers by giving a bottle of soda! That's just messed up.

    I ordered my pizza before leaving my house, I got there at 8:00 pm and I received my pizza at 8:44!!! After they knew they messed up my order, they gave the pizza that was sitting there for half and hour and when I told them it was burned and cold the girl that was giving my order said, "this is the normal temperature for the pizza we serve." After I waited almost an hour for one simple pizza, the pizza I got was so horrible that I didn't even take a bite of it. I asked for half chicken and half plain and as you can see there is only a couple chicken on the pizza.

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    Reviewed Feb. 11, 2017

    I've never had a problem with Domino's until tonight. I placed a order for delivery. It was a hour wait. I ordered a large pizza with crispy bacon like I always do and the pizza wasn't done and the bacon was not done and it was real fatty. So I politely called them and expressed to them how I felt and asked for the pizza to be replaced with another one and they could have the one that wasn't done back. Their response was that we could get another pizza but we would have to pay for it. The general manager Ryan was sarcastic and very unprofessional and didn't care that we order regularly from them and that they would be losing me as a customer and he simply didn't care.

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    Online & App

    Reviewed Feb. 10, 2017

    Domino's cutting the PIZZA into squares instead of like a pie! I have contacted Domino's multiple time to order a pizza for pickup. Just about 2-3's a month they get the pizza cut up incorrectly. I have mentioned to them multiple times that I want the pizza cut like a pie but they always cut it into squares. Then even told me they were going to add a note to my file which to this day still hasn't happened. I just Domino's management would read these reviews and remedy the situation with their staff. They either don't know how to cut a pizza the correct way or management has instructed them to cut it into squares...

    The very last item is that you cannot give any information in the online ordering systems what additional items (I) the customer would liked added or done to the pizza. The only option to leave a comment or note is after the pizza has been ordered. They need to make modifications to their online application so that customers can provide notes at the front-end of the order process... The store address is: 3207 Cabrillo Avenue Santa Clara, CA 408-241-2828.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2017

    On January 29, 2017 I placed a delivery order with Domino's Pizza in Christiansburg VA store #4292... Never had a problem with them before. My order came up to $25.57, I paid with debit, so I gave a tip of $3.00 ($28.57)... I also keep up with my payments ESPECIALLY dealing with my check book/credit or debit etc. They took $8.00 instead of $3.00. When I called to address what had happened the unprofessional manager name Wiot said he couldn't find my or nor the receipt and asked me did I have proof and what led me to believe that extra money was taken off? I was totally aggravated. Clearly he doesn't need to be in management. After I stated the facts he still came off very stupid, then hung up on me... I'm waiting to talk to the supervisor name Keith when he comes in. Also a staff member name Katy wouldn't give me corporate number, apparently it seems like they don't have one. I will never order from them as long as they the staff has breath.

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    Reviewed Jan. 29, 2017

    I am so happy about the pepperoni. It taste so yummy. I hated the nasty pepperoni Domino's served. Yuck. But now it taste magical. Thanks for the constant improvements Domino's. Forever a customer.

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    Reviewed Jan. 29, 2017

    The Domino's on Boulder Hwy/Desert Inn Rd, is awful! Barely any sauce, barely any cheese & barely any toppings! Overcooked! The sauce is so thin you can't hardly taste it! That's the same for the thin layer of cheese they put on the pizza. Never going there again! Awful!

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    Customer ServiceStaff

    Reviewed Jan. 22, 2017

    Chandighar branch 34a Domino's. So much worthly talking way and as much hatetic.. our order no ** on 22 Jan 2017 at 10:45pm. Head of 34a Domino's branch say they cancel the order no **. Reason behinds this they don't take serious about his own customers.. They will cut our call when we can call him. At 12 am we can rapidly call him but they can not do alternate discussion on our query, and at last they asked they can't done delivery on our address, 34a Chandighar branch at 1 km away from this place... But really such a unacceptable service provided by Domino's. I requested to Domino's head branch please take some serious step regarding this misbehaviour... And this is not first and last time. I have faced more time this type of mistakes but now this time it's goes on high. Please take some steps regarding this. I think after this every other customers feels good.

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    Staff

    Reviewed Jan. 22, 2017

    For two weeks we've ordered pizzas from Domino's and a coworker is lactose intolerant. And when asked for a light cheese really get the same amount or standard helpful cheese or extra cheese. Never light cheese. The kitchen staff is running too fast to pay attention to what orders are. So what good is ordering a pizza when you gotta custom make it, after you receive it throw it away or not eat it at all?

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 20, 2017

    I order from the Domino's in Burnside located in Bronx, NY. The pizza looked old but I ignored that to my demise. A few hours later... I was vomiting uncontrollably along w/ frequent bowel movements. I called the store to complain... and was hung up on 13 times and ridiculed by what sounded like teenage girls. For 24 hours I suffered... smfh

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    Reviewed Jan. 14, 2017

    My wife and I have been ordering from this Domino's Pizza for years. Store is in Sunland, Tujunga off Foothill Blvd. The pizza was always top rated with us... It had been made perfect and the temperature was outstanding. We ordered the same each time, two separate pizzas. Sometimes we use the coupon. Sometimes they got it right sometimes not, such as my request of NO CHEESE. But a simple phone call and they rushed over a new one within 30 min. But the last 4 deliveries was a disaster. The pizza tasted old or frozen and reheated? Had NO flavor and the sauce was about as thin almost nonexistent, actually some of the slices had none.

    Today we were really hungry and looking forward to another hopeful order. I called the store and the manager said they will make another one but time went by and no pizza, and considering my wife could not take the taste of her pizza, we left to go find another place to eat. What happened? This store rocked a year ago! But this is the last time for ordering... I gave it too many chances.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Jan. 13, 2017

    Over 2 months ago I ordered pizza from Domino's. I didn't receive my order for over 4 hours later. It was ice cold. I had called customer service and asked specifically that I receive a call back from the franchise owner or even a rep. As of this date I have yet to receive the callback. I called them 4 different times. The last time a supervisor sent me a gift card for 10 dollars. That didn't even cover the cold pizza we received and threw away. Is that excellent customer service? I think not. With so many pizza competitors out there you think that they would call me back. #becomingpapajohnsloverscrewdominos

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    Customer Service

    Reviewed Jan. 11, 2017

    I ordered online from my local store. It took longer than normal for the order to get here, and I was given the completely wrong order. I called and they were able to remake the pizza, but made it as two separate pizzas and didn't even bother cutting them by the time I came to pick them up. I also received the wrong stuffed cheese bread. I feel like I am basically throwing my money away tonight.

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    Reviewed Jan. 7, 2017

    I ordered a large pizza from my local Domino's and it was terrible. I asked for ham, pineapple & extra cheese for toppings. The pizza had hardly any cheese on it. All you could taste is tomato paste, gross. No more Domino's for me. I tried their $7.99 carry out special, I guess you get what you pay for! Next time I'll order from Papa Gino's.

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    Reviewed Jan. 2, 2017

    The Domino's Pizza in Webster Avenue Bronx NY! I ordered my pizza at 6 pm and didn't get my order till 9pm. 3 hours of wait it's truly not worth it. Very dissatisfied. Also my food came cold! Not ordering from this place. Never again!

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    Customer ServiceStaff

    Reviewed Dec. 31, 2016

    So I got my delivery which I ordered through the hospital I work for USCUH. I have ordered multiple times from this store and never had a complaint! Until today! I ordered 3 medium pizzas, a Italian sausage marinara pasta and buffalo boneless chicken bites. After receiving my order, I noticed pizza was extremely dry, and both pasta and chicken bites were unusually burned this time, compared to other times I have ordered. I called the store directly in Los Angeles DOMINO'S STORE #8193 LOCATED AT 4815 VALLEY BLVD STE H. LOS ANGELES, CA TELEPHONE # 323-222-7722 . After being transferred to 3 people finally a so-called "**" the general store manager took my compliant.

    As I was expressing my concerns and frustrations about my complaint regarding this order, he was extremely rude, yelled continuously over the phone, and could not believe that the order in which I received, included dry pizza, overly burned chicken bites, and dry and burned pasta after I asked for extra sauce. First of all, I had to ask him a few times if indeed he was the manager, and second that if he speaks to all customers in this tone of voice, which was practically screaming on the phone and not letting me express my complaint over the phone. I work for a huge institution (a University Hospital) in which we continuously order pizza from this particular store. After the whole 8 minute conversation he continued to state that all I was after was a free meal and that he would give me credit for my $37.27 order. I expressed that I did not want a credit of 37 dollars to order from this store again!

    How can I accept a credit of $37 dollars from this store on my next phone order, if the quality of food is in-excusable, nor adequate for consuming (dry pizza and burned food). Sorry but this is not acceptable. I would be scared to order from this store again with any kind of store credit, not knowing if they will spit on my food or do something terrible to my order, considering the way their manager talked over the phone.

    True, I was calling to complain, so they can fix the quality of pizza and continue to be the above leveled "Domino's" we know, but to have a Manager practically cuss me out over the phone is not right. He did not offer me a so-called credit on my next order until I asked for a corporate telephone number so I can call to further address this issue. HE answered that there was not a corporate number and for me to go online and complain. Wow, out of so many years ordering from this store, I will never order from this store again!! I can't say I will never order from Domino's again, because the Domino's by my house in Corona, Ca always delivers fresh and hot pizza every time I order!

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    Reviewed Dec. 31, 2016

    The "hot buffalo wings" are supposed to spice or hot at least. Mine came almost cold and the sauce was dripping out of the box. I didn't notice until I took it to my dining room to eat. It seem like either the sauce just fell out of the whole box because the wings felt like if they were plain.

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    Customer Service

    Reviewed Dec. 27, 2016

    I purchased Domino's E-voucher in Amazon. When try to place a order online with Domino's, e-voucher didn't worked. It says voucher is not valid. I reported to customer care. They gave reference id **. After that when I try to follow with customer service, they are not at all responding, asking to me approach all the ** companies and wrote the several emails to them, but no respond. I never expected such a pathetic service from Domino's. I shared my experience with my friends, now we switched to Pizza Hut. Really worst service from Domino's.

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    Reviewed Dec. 23, 2016

    I work at ** and the pizza store a few blocks away and they REFUSE to deliver and instead I am forced to order from Portchester which is very far and makes me wait 3 hours to get my pizza. This store below is a few blocks away on the same street and refuses and will NOT deliver to my place: Store Number: 3372. Address: 950 Mamaroneck Ave, Mamaroneck, NY 10543. Phone: (914) 630-7222.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 22, 2016

    When my friend was visiting from her hometown (3 hours away) we placed an order for delivery. 2 hours late and 2 delivery people to get that order 2 miles from the store! We accepted the delivery because 1) We were starving and 2) It was too late to order from someplace else. Needless to say, the food tasted like crap and I called and got a credit for $30.00. The COMPLAINT~ I tried to use that credit a few weeks later and they said~ "YOU HAVE TO ORDER THE SAME FOOD THAT YOU GOT A CREDIT FOR!!!" So now, I either have to eat the food I don't like because half of the order was my friends. OR~Wait until she comes to visit and order from there again! NOT A CHANCE!!! (This was at the end of Sept. 2016 at the Main St. Store in West Bend WI.) 24 Sep DOMINO'S ** WI TOTAL~$29.98.

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    Customer Service

    Reviewed Dec. 17, 2016

    I ordered food online which was delivered to wrong outlet for some website issues. I have no problem with that. Then I placed my order on the nearby outlet which took my order and delivery boy was at my door and he was ringing the doorbell continuously and when I opened the door within a minute and asked why was he ringing it continuously he replied that he was in hurry. I told him humbly "can't you wait for 2 minutes?" He then replied that he has to go deliver other orders. I was surprised to his reply and I asked the management should I be ready at my door with the money as delivering my food which is not his job and he is doing a favor to me. Sorry won't be ordering any more from Domino's.

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    Reviewed Dec. 4, 2016

    I placed an order online. The computer said it would take 33 to 43 minutes. After an hour of waiting I called, they looked my order up and said it would be another hour. I said, "Put my money back on my card." She said she would. I canceled my order and the money should be back on my credit card. I will check tomorrow. She tried to tell me someone didn't show up to work or they were short an employee. I said, "That isn't my problem." I ran a fast food restaurant. I know how to schedule if you have specials. Poor mgt. We ordered Papa John's. I don't need Domino's. Horrible that no one could call or email as to the fact there would be a delay. 2 hrs for pizza. No thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 4, 2016

    I order pizza online so I wouldn't have to wait. I'm a stage 4 cancer patient so I was feeling good for a change and I wanted to celebrate by eating a slice of pizza with my family. The website said it would be ready. When I get to the Domino's on 941 S General McMullen Dr San Antonio, TX 78237 They tell me that 1 of the 2 pizza I order online was not made and that they would make right away and it would about 15 min's. I ask for them to redo both pizza cause I like 2 fresh pizza not 1 that would be 15 min's old.

    After 20 mins I ask about my pizzas and again they said there was a mistake made and would remake them again. I was getting frustrated and the manager said he would give me some cheesy bread if I would stop having a bad attitude. I a 55 year old man. I don't appreciate a kid manager accusing me of having a bad attitude after they mess up twice. 15 mins later they only remade one so I ended up with one crispy pizza and one soggy pizza that was 15 min old. The manager ignored me after that and they overcharge me and I had to get that fixed. Terrible experience.

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    Customer Service

    Reviewed Dec. 3, 2016

    Store: 11026 Culebra Rd, San Antonio Tx 78253. I understand with a deal like the pizzas being 50% off would attract a lot of customers but after ordering online my husband got a call from the store saying our order would take 3-4 hrs to make. No biggie - we just canceled our order. But not even ten minutes after getting off the phone they call us saying they are at our house with said pizza. This isn't the first time we've had issues with this particular store.

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    Customer ServicePrice

    Reviewed Dec. 2, 2016

    I haven't had Domino's Pizza in years. Never had really any complaints with their pizza that I can recall at the moment. However, I decided to order online this evening for half off. They make their deals so confusing & not truly a deal in the end. You can only use the half off on full price items so I couldn't use it on my total for their 2 for $5.99, so I figured "OK I'll order those how they are since that's a better deal than half off & order a dessert for half off which I couldn't do that either". I couldn't combine any deals with that deal. It seems they get you hype/excited about this deal, but then trying to order is a hassle and ends up frustrating you in the long run. I had to call the store on 3 separate occasions to find out what was going on with the pricing, what the original pricing was to get the half off and to take items off my final order because I wasn't able to actually use the half off at all. Just feeling very irritated and lead on. That's all. Thank you.

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    Customer ServiceStaff

    Reviewed Nov. 28, 2016

    Called to place order and redeem a gift certificate they had given me months ago when they forgot part of my order. Manager refused to honor the gift certificate that states "enjoy a complimentary item with your next order" worth about $4. There is no expiration date on this coupon. Claimed they are under new mngt. I have been ordering from that location for many years. Will never order from them again! Advising my Facebook friends about the service as well.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Nov. 27, 2016

    I ordered a pizza from this location. Once the order took too long so I decided to call customer care about the situation. Then I guess because they got a complaint they brought me the pizza all late plus it was cold and it looks like they were mad because they didn't cut the pizza right. That's not how you treat customer especially one who orders always from Dominos and is a good customers for this location to pull this type of disgusting scam. 950 West Manchester ave Los Angeles CA 9004 3237585500. As you can see from the picture I posted it was done with anger and unprofessional way. If the franchise sees this it won't be satisfactory to even give out to anyone.

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    Customer Service

    Reviewed Nov. 21, 2016

    I placed an order on Friday 11/18 for delivery @ 5:47PM. I gave them my debit card info, ten minutes later I get a call stating that there is a problem with my card, the order didn't go through. The gentleman repeated my complete order to me including my card info, then said "okay everything is fine now." I check my account 6:00 AM the next day because I had an appointment - there is a cell phone charged to my account. I had to call the bank cancel my card. Go get a new card. I go up to the Dominos to speak to a manager. All he said was, "Okay thanks for telling me." I have to file a police report etc. Check your cards because I'm sure I'm not the only one.

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    StaffProcess

    Reviewed Nov. 21, 2016

    On Friday night, I placed an order with Domino's Pizza online. The online status showed my order was confirmed and the order was being processed. The order showed that I should expect a 52-62 minute delivery time. After an hour and twenty minutes, I called the store to check on the progress of my order. I was told "Oh, we cancelled your order, we were really busy about that time."

    I could not believe the cavalier tone of the person I was speaking to. I asked "why was I not informed of this?", and was told "That's a good question." There was no sense of embarrassment. There was no offer to correct the issue, or rush a replacement order to me. In fact I was told that if I wanted to re-order they would not be able to expedite the process at all. It seems that cancelling orders is part of normal practice for this Domino's. By this time it was after 10 pm, and there were no other options to order out. I enjoyed a meal of leftovers that night. This was a Domino's in Indianapolis, IN. I gave this review 2 stars, as maybe Domino's has implemented a new diet program to help customer lose weight by canceling their orders. If that was the case, it was effective.

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    Reviewed Nov. 21, 2016

    I called around 11:11 pm placed an order. 2 pizza pie for 5.99 each one with mushroom and the other one onions and green peppers. One hour pass, no pizza. I called. I ask "what happen??" This is their lame excuse. I gave them the wrong address, really!! And that they called me really!! My phone was next to me. This the one that got me upset. That they were sorry and they are going to make another 2 pies and they don't have mushroom. REALLY. I canceled and ate cereal. Never again call Domino's. I will call Pizza Hut. I deserve a free pizza from Domino's. Coupon for free pizza (**) or you guys going to ignore this complaint??? Terrible service. Very very upset.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2016

    My grandchildren love Domino's Pizza; whenever I visit, we always get their pizza. Nobody's perfect and things do happen, especially with their delivery service on this night. The pizza place is literally on the next block from my grandchildren's home. I placed my order at 5:26 pm. At 6:35, I call for the status, "he just left and he's on his way". At 6:51, I called again and voiced my dissatisfaction with their service. In the middle of that conversation, the pizza arrived. It took 1 hour and 25 minutes to get my pizza and if my grandchildren weren't hungry and happy about the pizza, I would have canceled my order.

    As I said, things happen, but the thing that bothers me is the manager made no effort to contact me of the lateness of my order. Not only that but he did not talk to me, he relayed his message to me via a very nice young lady who took the order. She understood my concern and voiced them to the manager. In my opinion, she should be the manager because she was looking out for the customer. Without customers, there would be no Domino's.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 9, 2016

    It's election night. I placed my order at 5:45 pm. I was told it would a one hour forty five minute delivery time. I had no problem with time frame. I was asked what I wanted to order. I ordered and was asked for my credit card information for payment. At the end of the call the associate reminded me of the wait time. Now one hour and forty five minutes later I call back to check if my order has at least left the store and I am told the order was never placed. The person that took my order was the assistant manager. When I asked to speak to the manager he would not come to the phone. He told his employee to let me know if I was concerned about my credit card information I should notify my bank. Now I don't have an issue with that advise. What I do have a problem with is that no apology or any type of compensation was offered.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2016

    I worked for Domino's. They treat drivers like zombies. They send you out at say 3 pm and they say you finish at 1 am. Not so. One am goes to 6.45. 165 miles later and they pay 80 pence per delivery. HR don’t believe me. They called me a liar. The manager is a total waste of space. I know at least four drivers that walked out. Houghton branch is disgusting place to work. Keep away. I was told to drive 100 miles an hour to deliver one pizza by the shift leader. I told him I’ll ask the police if this is ok to do. Also you don't get breaks. Keep away from Houghton branch. Ban Domino's please. Also HR don't care.

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    Price

    Reviewed Oct. 31, 2016

    I ordered a medium bacon pizza online and it was terrible. Maybe 2 pieces of bacon on each slice, no sauce, no cheese but all bread. Not happy with this and not happy with your prices. I thought I was getting a medium pizza for less but by the time I checked out it was a lot more!

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    Reviewed Oct. 25, 2016

    I hate the Domino's near me at 51st Avenue and West McDowell Rd. I went with my wife to order a couple of large pizzas. We left before they got done making them. We seen the guys making the food after playing with their own private parts. I recommend not going to this store, unless you don't care about your own life. This place is the most nasty place I have ever been to.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2016

    New store opened so the Dominos I had been using for years directed me to the Apollo Beach store. I was told I was not in their delivery area so I asked to speak with the manager. Store manager was quick to tell me they didn't deliver to my area and the other store "does not know the perimeters of their delivery area". When I asked his name (Steve) I responded by saying that I recognize his name from online reviews. He immediately became defensive and told me he was not being rude to me and did not care what the reviews said... I called my old Dominos and they apologized for his behavior and said they would continue delivering to me, along with many other homes in my area. The manager even went as far to say, "They are rude to us when we call and tell them we have a delivery for them." Cannot imagine this ** staying in business long. It's a small community and people talk.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 13, 2016

    Normally the Domino's in my area (1011 Edwen Way Ste B store number 4212 Chesapeake USA 23320) is my go-to place for ordering pizza. The pizza was great as usual however, the management was horrible. I placed an over the phone order in which I planned to pay for in store (part cash part card). I sent my boyfriend in to cover the payment with $25.55 cash and my card that I should've been charged only $19 making a total of $44.54. When we get home that evening I discover on my online bank account that my card had been charged the full amount of $44.54 and of course I did not have the cash either so I wound up paying $70.09. I gave the store a call that same night speaking to the manager **, mind you & he was the one who took the payment. He insisted that my boyfriend never handed him the cash and also pointed out that their card machines were down.

    He said to me that there was nothing he could do for me except call me back the next day if he discovered that their registers were over. He also said he would have to watch the video footage. All of this took place on Saturday October 8th and it is now Wednesday October 12th and I still didn't hear from him whether he was wrong or right. Now they were closed Sunday October 13th due to the hurricane Matthew that came through so Sunday he couldn't have called me. **, one of the managers, never made it point to contact me to show any form of compassion for my inconvenience. I attempted to call him today at his scheduled time being 5 but he was late & it was almost an hour past 5 when I called through the store. His service made me feel horrible and hopeless as if there was nothing that could be done.

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    Reviewed Oct. 13, 2016

    Currently stuck in Tucson AZ - where everything is way below par to what I'm used to - having lived on the San Francisco peninsula for all of my life i.e over 60 yrs. Domino's Pizza & the delivery rocks out here as far as I'm concerned! Maybe they just try harder because while the economy is bad everywhere...one assumes it's even worse here. My pizzas are correctly made/cooked properly & delivered while still too hot to touch. Probably the one thing here I've got no problem with.

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    Reviewed Oct. 12, 2016

    My daughter was having a friend over and she promised her that Domino's hot wings would be dinner. My suggestion was the fantastic Tyson Any'tizers Honey Bourbon Glazed chicken... superb! But, she was set on the Domino's wings. After the wings were delivered, I was furious! For $20 all we got were small cut wings which looked like cut drummettes. Only 16 for $20! Never again.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2016

    This is not only based on my own complaint. This is a location we feel the managers have the wrong impression of the people that try to support this business but we deserve respect and the manager is rude and appear prejudice and was proven. The drivers don't speak English and don't know where to deliver and we subjected to get cold pizza because of this wrong and not fair. We all need to treat people kind especially handling food.

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    Domino's Pizza Company Information

    Company Name:
    Domino's Pizza
    Website:
    www.dominos.com