
Domino's Pizza Reviews
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About Domino's Pizza
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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.
- Good food quality
- Affordable pricing
- Order inaccuracies
- Long wait times for delivery
Domino's Pizza Reviews
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Reviewed June 25, 2013
One of your staff, **, who is working in the Sheffield branch is collecting every day more than 15 people from Sheffield to different places to do a job of 8 hours, but he is giving them only 35 pounds per person. Today, he called everybody and he told us that if anybody from head office came to us, we need to say like we are getting £6.19/hour. I have all the recorded proofs to submit to UKBA if you haven't taken any action. I'm writing this because I'm working for that job for the last 4 weeks, but I'm getting only 35 pounds per day of 8 hours. So I lose £13/day. All are students and ** takes our blood by working. We know Domino's will pay as per UK standards, but he is earning by taking our blood.
It is not fair. Please don't spoil students’ lives because all came from India to study and by taking educational loans. Please don't encourage people like **. Moreover, on February 12th, 2013, a police case has been registered against him because he slapped and kicked a lady in Sheffield Hallam University premises. That lady with a golden heart has forgiven him because she didn't want to spoil anybody's future even though that case is still running in the university. I have confidence in your headquarters team. We don't want any extra money, but please provide services with genuine people.
Reviewed June 19, 2013
One of your staff, Vijay **, who is working in the Sheffield branch is collecting every day more than 15 people from Sheffield to different places to do a job of 8 hrs but he is giving them only 35 pounds per person. Today, he called everybody and he told us that if anybody from head office came to us, we need to say like we are getting 6.19 pounds/hr. I have all the recorded proofs to submit to UKBA if you haven't taken any action. I'm writing this because I'm working for that job for the last 4 weeks but I'm getting only 35 pounds per day of 8 hrs so I lose 13 pounds/day. All are students and Vijay takes our blood by working. We know Domino's will pay as per UK standards but he is earning by taking our blood.
It is not fair. Please don't spoil student's lives because all came from India to study and by taking educational loans. Please don't encourage people like Vijay. Moreover, on February 12th, 2013, a police case has been registered against him because he slapped and kicked a lady in Sheffield Hallam University premises. That lady with golden heart has forgiven him because she didn't want to spoil anybody's future even though that case is still running in the university. I have confidence in your headquarters team. We don't want any extra money but please provide services with genuine people.
Reviewed May 11, 2013
Last time I ordered pizza from Domino's, it was uncooked and doughy. The manager gave me a $10 coupon via mail for the issue that arrived two weeks later. I figured I would use the $10 coupon and try again since I've been ordering pizza from Domino's for years and never really had any issues until recently. Unfortunately, the order I received the other night was exponentially worse. For starters, one of the pizza boxes was smashed and a 1/3 of one the toppings was stuck to the top of the box.
In addition, I was amazed to find that the both pizzas I ordered were again under cooked and doughy. To add insult to injury, the person that prepared the pizzas hacked the slices so they were uneven. There were large pieces and micro pieces alike. The person had to go out of their way to cut the pizzas this poorly. And last but not least, I ordered extra cheese and green pepper for an extra $2 and the toppings were comparable to the 50 or so other pizzas I've purchased in my lifetime from the establishment. I'm upset that I have been a loyal customer for years and have gotten this poor of product, not once but twice in only a few of weeks.
I'm not sending this message to get any additional offers or a free meal. I just feel that someone should know that the folks making pizza at the Domino's establishments are sending out the worst quality product I've ever had. I'm going to be buying my pizzas from another establishment from this day forward. Domino's used to be good company that turned out great quality products. There seems to be something awry within the workforce. Managers and franchise owners should check in on the quality of the product before they lose more loyal customers.
Reviewed April 19, 2013
On Friday, 19 April 2013 at 10:40 am, we ordered 2 medium pizzas with 2 toppings and an order of Parmesan Bites. We had been told over the phone that it would take 45 min. to one hour for the pizza to get here. We were okay with that. However, after about 90 min., we called Domino's back and asked about our pizza. At this point, we were told that they were having problems with the amount of orders coming in and it would take an additional 20-30 min. to be delivered. We called back immediately and let the person answering the phone know that it was unacceptable to wait that long for a pizza and we have not gotten the courtesy of a phone call to inform us about the tremendous delay. She asked what we wanted them to do, so we asked for a price reduction. She said she would have to talk to the manager. She came back to the phone and declined the price reduction. I asked if I could speak with the manager, but the person on the phone said that he/she was too busy to come to the phone.
The pizza finally arrived about 2 hours after we ordered and by then our lunch was way over. We refused to accept the pizza that we still would have to pay full price for and the driver had to take the pizza back to Domino's. Needless to say that here at our business, we will never order Domino's Pizza ever again. Customer service is horrible and unacceptable.
Reviewed Feb. 26, 2013
I went in this morning to the Domino's at 3309 W University Ave, Gainesville, FL and ordered the above mentioned pizza and an 8pc boneless wings with ranch dipping sauce. I asked if I could pay when I pick up, because I was walking to my girlfriend’s house to get my wallet, which I had forgotten before I left for school. All was well. When I arrived to pick up the pizza about 15 minutes later, it was ready and waiting for me and a driver was coming in at the same time. The employee who made my pizza, DJ, asked the driver to ring me up because he was busy making a pizza. The driver rung me up and stated that the total was $16 and change, which I knew was incorrect because I come in every week to get the $7.99 3-topping carryout special, always pepperoni and extra bacon, and the chicken was only $5.99. The driver immediately realized the problem and informed me that I had been rung up for a 1-topping pizza plus 2 additional toppings. No big deal, I assume on normal days that's how a 3-topping pizza is rung up.
Before I paid, I lifted up the lid of the pizza box to see how much bacon was on the pizza, because normally there is more than enough bacon for me and my girlfriend, but a few times the person making the pizza forgot that it was extra bacon, and they are always more than happy to fix it. The driver informed me that they would have to sprinkle the bacon on top instead of making a new pizza, which I was fine with. No sense wasting an entire pizza, I don't mind having to wait 5 minutes to get my correct order. The driver then turned to DJ and asked him if he would mind cooking up a few extra pieces, to which DJ got an attitude, glared at me and said, "No, I gave him extra bacon."
The driver then turned to me and said that there was nothing he could do because DJ had given me extra bacon. I then told the driver to just cancel my pizza, because the amount of bacon on the pizza was what I used to get with a single order of bacon. I would not have had a problem with the order and just chalked it up to poor portioning had DJ not have gotten an attitude. After all, I wasn't asking for much, just to get what I paid for (I would like to mention here that I always get extra bacon because I do like to have a decent amount of bacon on my pizza, and only twice have I requested a bit extra. I like having at least one-piece bacon in every bite, which I don't feel is too much to ask).
The driver attempted to change my order, but needed a reduced authorization (?) so DJ came flying around the corner asking what was wrong with my order, and the driver told him that I did not want the pizza. DJ shouted at me saying, "Dude, I swear on my life I put extra bacon on here!" to which I told him that there was no extra, that I normally get way more than that. Again, I don't expect much from a pizza, that's why I order extra bacon, because I like having a little bit more than what normally comes on the pizza, and to me the pizza looked like a normal serving, with all the bacon clumped in the middle. DJ then said, "Well, you're wrong!" and grabbed the pizza box and threw it on the shelf, and went back around to making his pizza. I then verified with the driver that his name was DJ and I didn't hear it wrong, paid for my chicken and left.
In this entire situation, I would have just paid for my order and left, but I do not need to be disrespected by employees and told that I am wrong on an order that I get every week. I know my order, and I am a very reasonable person. I understand that Domino's is a company and part of being a company is not giving out pounds of bacon on each pizza, that's not what I was asking for. I know how much bacon I normally get, and honestly, the amount I normally get is more than enough. I don't want to say too much because it is bacon after all. But like I said, that bacon isn't the issue here; it is merely the catalyst to why I am complaining. I understand if somebody is having a bad day, but that does not mean that it is okay to berate customers. I am still a loyal Domino's customer, but from now on I will travel a bit farther to get my study snacks.
Reviewed Feb. 19, 2013
I will never buy any pizza from Domino's Pizza because their staff was not in good behavior. They have no sense on how to talk with customers. They're always abusing the customer. Also I went on 09/02/13 to Domino's Pizza on C-8 Vasant Kunj, New Delhi. There was an employee named ** who was abusive to me and he would not give me a pizza and he said me, "Get out to my store right now!" Is this the right method to talk with customers?
Reviewed Jan. 24, 2013
I placed a home delivery order online for a large Fiery Hawaiian Pizza from Domino's Pizza in El Monte, California on Sunday, January 20, 2013. Using a Domino's coupon, $5 in Domino's Dollars, and free shipping from Shoprunner, the total order was $8.99. I received an order confirmation email from Domino's El Monte Pizza Delivery stating the order was $8.99. As always, I paid the pizza delivery person in cash. I gave the pizza delivery person a $10 bill, she gave me back one $5 bill and two $1 bills, adding up to a $3 tip for her.
Lo and behold! I was charged $11.99, an overcharge of $3.00. I contacted Domino's Pizza, the manager of the locally owned El Monte Domino's Pizza - her name is Monica - contacted me and proceeded to lie about me signing a slip authorizing my credit card be charged for the order and the tip! What a bunch of bull! The Domino's Pizza in El Monte, California runs a crooked and dishonest business which rips off its customers and lies about them. I have filed a complaint against them with the Better Business Bureau, including submitting documents and evidence.
Reviewed Jan. 2, 2013
I got ripped off by Domino's Pizza at Kissimmee, FL. I paid by card but never got the pizza. I called them back but they called me names and hung up on me. I called back to see if they would void my order and the charges; I just found out three days after that they have made the charges on my bank. With three kids waiting from 11:00 PM until 12:00 AM and never getting anything, I had to send them to sleep with water and cereal. Everything else was closed and I was expecting a pizza night at the hotel room with my kids. What horrible service and employees - mostly the manager. After all that, they even had the guts to charge my account for the amount of pizza that I never got.
Reviewed Oct. 29, 2012
First, you messed up my order. Instead of boneless chicken, you sent me cheesy bread. When I called, after putting me on hold and transferring for 29 minutes, I asked for delivery since my husband dropped and left house and I couldn't leave because of the kids. You told me that you do not deliver at my address, although you are delivering at my address for the last 7 years. When I asked for a manager, the manager came and hung up on me without talking. I am very angry and disappointed in your service. You should be ashamed of yourself for treating customers this way. Shame on you.
Reviewed Oct. 28, 2012
Never again! I just ordered from Domino’s and the pizzas came half raw! They were not crispy, were very soggy and limp. That's not pizza! My kids didn't even like it! So I gave the driver 2 twenty dollar bills, and he was just staring at me. I hate when drivers look at me like am I supposed to give you change back? Yes! I was getting $8 back and going to tip him $6; very rude of these drivers! The pizza stinks, and I highly recommend never to order from them, especially the one in Malvern, PA!
Reviewed Aug. 15, 2012
The young male who took our order was very rude, did not sound friendly and was complaining when we asked him to repeat something. We asked him to repeat something because he was mumbling.
Reviewed Aug. 7, 2012
I placed an order with Domino's Pizza online and was told by the call-back person that my delivery would come in an hour. This order was placed on August 4th around 4:15 pm. Two hours later, I still had not received my order. I tried over and over to call the store and was put on hold every time for more than 8 minutes each time. After being put on hold, Abhishake ** picked my call and misbehave with me. I then got through to cancel my order.
Reviewed April 4, 2012
I called to place an order and their employee directed me to another Domino’s across town. Then I called back and he was talking like he was tired and was not very responsive. I had to ask for someone else to place an order for him to finally take my order right. Hopefully, he didn’t do anything to the pizza. This will be the last time I order Domino’s.
Reviewed April 1, 2012
I called to ask what does the steak sandwich has in it. The lady who answered was rude and she sounded upset to answer the phone or any questions. Anyhow, she told me to wait, put me on hold for 10 minutes and then came back and acted as if I had just called. I told her I was waiting to find out what does the sandwich have. She asked me, "Do you want to know to place an order or for future orders?" I said, “Excuse me?” and she repeated the same question. I asked her, “Does it matter?” and she kept asking the same question.
I was asking to place an order but even if I was asking just to find out what is the sandwich has in it, the fact that she did that with a bad attitude is, as if she felt she was wasting her time with me. You guys should never forget we are customers. There are so many people out there that really want and need a job, why hire people who do not want to work? You should do better work at choosing your workers. This was the Domino’s Pizza on Platt St. in Woodland Hills.
Reviewed March 17, 2012
The pizza had hair in it on West Ryde Domino's! I have a photo.
Reviewed March 12, 2012
I ordered two pizzas on 11th March, Sunday around 9:55 pm. Both the pizzas were supposed to be without meat. So I went to the store and paid the price for the pizzas and came back home. I opened both the boxes and we started to eat and it was a little bit dark and I didn't realize that one of the pizza had meat on it. I called the store and they were absolutely non apologetic and didn't care much and said, "Why don't you come in next 15 minutes and we will get you the pizza that you ordered?" As per my religious belief, we don't eat cow meat or pork and this pizza had the two kinds of meat on it. I would like to consult a lawyer and discuss about my options. Thank you.
Reviewed Jan. 23, 2012
I was at a friend's house for a party to watch the NFL playoffs and we ordered from Domino's at xxxx avenue. We placed the order at about 6:30 and after not receiving the order 45 minutes later, we called to check on the status of the order. The person we spoke to on the phone apologized and told us that our order was ready and that they were waiting for a car to become available for delivery. After about another 30 minutes, we called back and were told that the order was not going to be delivered because they do not deliver to our area.
I feel that it is very unprofessional that no one notified us about this earlier. If they weren't going to deliver, they could have told us when we placed the order, or called us back, or told us when we called them to check on the status. We were very disappointed and had a house full of hungry, angry guests. When we called Domino's, the staff was incredibly rude and hung up the phone on us several different times. They wouldn't give us any of their names when we asked, including their manager. They refused to compensate us in any way and weren't even sympathetic for something that was their fault in the first place. What ever happened to the belief that "The customer is always right?" I will never give my business to this company again.
Reviewed Jan. 23, 2012
I am hosting a party for the football game, and I called Domino’s to order food. I had ordered 3 large pies and 40 wings. The person who took my order told me it will be a 45-minute wait. It was over an hour and nothing was delivered yet. I called back and the lady that answered told me that when the driver comes my order was next out and it will be less than a 1/2 hour. It was about another 45 minutes later and nothing was still delivered. I called them back and than they told me that they don't deliver to my address.
I told them why they didn’t tell me this was when I had placed my order the first time and they couldn’t even give me an answer. I was devastated because I have people at my house who are waiting and are very hungry. I told them to please deliver the food to me now and they hung up on me. I called them back and asked them how are you going to accommodate me and they said they are not doing anything to me and hung up on me again. They were very rude and I am so upset for what they did.
Reviewed Jan. 23, 2012
Domino’s Pizza takes $2.00 for every delivery. This money should go to the delivery expert but the driver only gets paid 80 cents for the delivery.
Reviewed Jan. 4, 2012
Order a pizza and it never came. I asked to have it voided and customer service person called my house and didn't help me regarding the situation. It only made me more angry with his pompous attitude! I will never have anything to do with this company again!
Reviewed Oct. 28, 2011
Today, I visited Domino's Pizza for the first time. My order no is 18. I am a regular customer of Pizza Hut. As I entered Domino's in Kharghar, I was attended by Santosh ** and he took me to the counter where I was attended by Gurinder, who he helped me with the menu card to decide on the menu. Santosh took the initiative of giving me a table for 4 and took my order over the table.
I was delighted by the service provided. I was served with the cold drinks first, followed by the side orders and pizza, in such a way that I was joyed by the taste of Domino's. There was a great atmosphere around the floor with music and good service. I would like to thank Mr. ** who was governing the team well and was attentive towards the customer service. I would like to thank them all for a wonderful experience which made me write this message. Lots and lots of thanks to ** and the team for such a great service . I surely liked visiting Domino's in Kharghar.
Reviewed Sept. 11, 2011
They always give me a hard time about coupons when there is no expiration on any of them. Half the time, they mess up the order or don't give you much on the pizza. If there was another place close by, I would go there instead.
Reviewed April 13, 2011
The male employee had me to repeat my debt card number, security #, and expiration # about 5 times. When he asked me to repeat the 16 number card again, I told him to forget it .He asked the people in the back ground to please be quite so he can hear. I have never had that to happen. Sounds like poor management, not the employee.
Reviewed Oct. 2, 2010
I went to the store on October 1, 2010 at 5:15pm to get pizza for my children. I was told waiting time was 15 minutes. I waited until 5:45 and then I started inquiring about my pizza. I was told it is not ready yet. I waited another 20 minutes still not ready. I started asking what happened to my order and no one answering me. At that same moment, it was raining and my children was at the bus stop. I went to my car and called and told the store to deliver the pizza at my home. I saw others doing it so I thought it would be alright since I paid for it already. I have waited until 9:45pm calling and was told they have many delivery for today. No pizza, no money back and my children was waiting for their pizza.
Reviewed Sept. 9, 2010
They doubled charged for taxes and delivery and never stood behind their guarantee and over charged me for their pizzas. I complained and went to their main office and filed with them and they keep on doing these overcharging and poor service. I just want all my money back for how and the way they treated me. They treated me like I was stupid and did not know what I was talking about.
Reviewed Feb. 19, 2010
on Feb 2/18/2010, ordered carryout 2 medium pizza w/chicken and mushrooms special for $13.15 at 7:06 pm. Ate pizza about 6 slices between 2 people and last night got up with pains to stomach and bad diarrhea, wanting to vomit. It was the only thing we ate. Very unsatisfied! What are they going to do about it?
Reviewed Sept. 14, 2009
Reviewed June 26, 2009
I purchased a take n’ bake pizza from Dominick's Store in St. Charles, Illinois. As instructed on the box, it says to cook the pizza on the provided tray, I did that and cooked the pizza for a little less than the required time and the tray caught on fire and filled the upper part of my home with thick, black and grey smoke.
I sent her pictures and the actual pizza tray and box. It was very clear that the tray caught on fire. However, after several months, they denied any responsibility of any damage and are closing the case with no further contact. The accident happened on January 30, 2009 and was closed early June 2009. I expressed my concerns that I am sure I was not the only one this has happened to and it’s a danger to the public if someone’s house would burn down or even worse, someone dying. She assured me it was not a problem with their product and is not responsible.
I suggested that the store pull the product off the shelves that night but it was never done and to date, they still sell them. Please let me know how to recover damages, etc. and to have this product recalled. The damage to my home was smoke damage, ceilings, walls, window treatments and clothing, basically everything in the upper part of the home. I also had a headache and cough for several days after. I did not call the fire department because I thought I would be charged and I was not thinking straight. I was worried about my 15 year old dog that walked into the smoke filled room.
Reviewed April 8, 2009
I went to purchase 3 pizzas. They have an advertisement that said 3 x $5.00 each. I wanted to order 3 pizzas. The salesperson said no, that they don't sell 3 pizzas; and that if I wanted the $5.00 deal, I had to purchase 4 pizzas. So I argued with the manager, and he refused to sell the 3 pizzas. I think this salesperson and the manager is scamming people in the neighborhood. This is false advertising. I had to purchase the pizzas in another location.
Reviewed Feb. 5, 2009
Reviewed Jan. 31, 2009
Reviewed July 17, 2008
I love Methuen, and yet one thing I have not been able to find is Pizza that qualifies to have the name, pizza. We have these various crusts that range between cracker, to cake, white bread, but no actual crust. I'm not even going to start on the sauce aspect. The closest thing we have is Domino's and once a year or so I get one to see if there has been any improvement even there. I decide to check out the new online ordering system and found that until you get to the very, very end there is no way to know what the price is of what you're ordering so I abandoned that idea.
I call up and ask about the 3 pizzas for $4.00 each special that I saw and the girl says, "No it's $5.55 each when you get three." Me - Ok, can I get a deep dish if I do that? Her - That's a $1.50 more per pie (which now puts it about normal price) Me - Ok, I'll call back
(time passes - Ring - Girl answers) Me - Hi, I'd like to place and order for pick up, A large deep dish MeatZZa. Can I substitute the ham for bacon? Her - Can you repeat that? Me - repeated. Her - You want ham instead of bacon? (first warning that she has no clue) Me - No, I WANT bacon, no ham (followed by much back and forth of Who's on First until the idea is conveyed). Her - So a large MeatZZa with no ham, right?
Me - Almost - Pan pizza, and BACON! Her - OK, Thin crust pizza, no ham, add bacon. (I'll give the benefit of the doubt there as Thin and Pan almost rhyme depending on accent.) Me - No, Pan....ah Deep Dish. How long until I can pick it up? Her - 10 minutes. Me - And what's the price (as there is no way to find that out from where I am). Her - I'm not really sure. I won't know that until I put it in. Me - (heavy sigh) Ok, I'll be over soon
Time passes. I'm going to condense this next bit as it actually turned into a haggling session. I go there and the pizza price came to near $18.00 which I had no intention of paying. Her reasoning is that they added $x.xx for each topping. I made mention that it's one of the specialties and not one that's an every topping priced individually. The store - no prices displayed AT ALL. I did however point out to this girl the $4.00 special sign that even a blind person can't miss I originally called for. She acted as though she has never seen it before. I looked at the fold up menu - nope no prices. No way to figure out anything on an individual pizza unless I got a combo special. She and two hourly were sctratching there heads over the cash register trying to figure out what to do. Gradually the price came down, again without rhyme or reason as to where they were getting the number from. The pizza was the wrong size, I pointed out as well and managed to get them to a more than fair price of just under $12.00. They were all sorts of confused of course and honestly very nice about it. There was simply no training apparent in this store.
In the end we got the pizza home, it was hot, it was as tasty as a Domino's can be exepcted to be and of course....Me - Dan, is there any bacon on your slices? Dan - Nope - yours? Me - Nope. Sigh....I'll try again next year. They are acting against the consumer pricing law. There is nothing displayed, on the wall, and the menu pricing is very incomplete. Surprise charges are appearing on the bill. The employees seem not to know what the prices are, nor how to ring anything up.
Reviewed March 12, 2008
I have repeatedly requested that they not place flyers on my door. It is private property and this is trespassing. Because I travel for work often, it also is dangerous because it is an advertisement that no one is at home. They repeatedly tell me it will stop and it never does.
Flyers all over the neighborhood littering the streets.
Reviewed Nov. 13, 2007
I placed an order with Domino's Pizza online and was told by the call-back person that my delivery would come in 1 hour. This order was placed on November 13th around 4:15pm. Two hours later I had not received my order. I tried over and over to call the store and was put on hold every time for more than 8 minutes each time. After being put on hold enough times, i then got through, to cancel my order.
Reviewed May 4, 2007
I often travel for work and the flyer on the door handle lets everyone know that no one is at home. It is a significant security threat for me and my home.
Reviewed May 2, 2007
oz. because i said it would be okay. Supervisor said they only have 2 liter sodas but i would have to pay extra for it.
Reviewed Nov. 28, 2006
We first ordered a dinner around 3pm and promised 30 minutes for our delivery, and after not receiving our order after 1 1/2 hours, called and received a surly response to our request for information on why our order had not come yet, as well as being told that it was we who had to be considerate of people making our food regardless of how late our delivery was.
After complaining to their corporate headquarters about it, we were referred to the store manager, who then promised a free dinner to make up for our waiting (and our order never came) for so long and rude treatment.
When we took him up on his offer, not only was the order delivered late, but it was delivered wrong, and we were asked to pay.
Two nights wasted waiting over two hours for a dinner delivery with the hope that a promise of an ordered meal would arrive on time. Hunger pains, and headaches.
Reviewed Feb. 25, 2004
This is the second complaint I'm submitting in as many weeks. I placed an order on Monday evening, February 16, 2004, spoke to two Domino's employees who displayed absolutely no sign of people skills and social etiquette. After placing an order, I received a message asking me to call Domino's. Confused to why there would be an issue,
I spoke to Angie, by whom I was told that my credit card declined. I suggested that she should try the card again because it was impossible for the card to decline as I was checking my credit card's account information online at the same time I was speaking to her. She insisted that I had no funds in my account and refused to run my card again. When I asked to speak to a supervisor, she informed me that she was in charge. I asked her for her name, she replied in an irritated tone, I ain't giving you my name and hung up the phone shortly after.
I called back immediate and again I received the same person on the other line, Angie. When asked why she disconnected the call abruptly, she denied speaking to me earlier and said that she wasn't the person I spoke to.
Reviewed Jan. 30, 2001
On Sunday, January 28th at about 3pm, I began to call around to price compare the pizza places to get food for the super bowl. I went into my coupons and found a coupon for the above location. The coupon states Free Pizza when you purchase another pizza of equal or greater value any size no limit free delivery deep dish extra valid at Stead and Greenbrae locations only expires 2-23-01 That is the entire text of the coupon. They have been advertising a large pepperoni for 9.99, neither the coupon nor the offer indicates not good with any other offers.
I was told by the manager Mary that it was a misprint from the coupon company and that she could not do anything to honor it, without jeopardizing her job. That she had been dealing with this issue for days but that the owner would not allow the coupon. I understand that these things happen but they had no alternative offers and would not use the coupon.
It was the Super Bowl and I had very little time to come up with other alternatives. It is my understanding that they legally have to honor the coupon. I am in marketing and I am aware that the coupon would have had to go through an approval process as well. In addition, they lost a customer. They made no attempt to compensate for the inconvenience.
Domino's Pizza Company Information
- Company Name:
- Domino's Pizza
- Website:
- www.dominos.com