Domino's Pizza Reviews

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About Domino's Pizza

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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.

Pros
  • Good food quality
  • Affordable pricing
Cons
  • Order inaccuracies
  • Long wait times for delivery

Domino's Pizza Reviews

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    Page 11 Reviews 1636 - 1836
    Customer Service

    Reviewed Oct. 29, 2012

    First, you messed up my order. Instead of boneless chicken, you sent me cheesy bread. When I called, after putting me on hold and transferring for 29 minutes, I asked for delivery since my husband dropped and left house and I couldn't leave because of the kids. You told me that you do not deliver at my address, although you are delivering at my address for the last 7 years. When I asked for a manager, the manager came and hung up on me without talking. I am very angry and disappointed in your service. You should be ashamed of yourself for treating customers this way. Shame on you.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2012

    Never again! I just ordered from Domino’s and the pizzas came half raw! They were not crispy, were very soggy and limp. That's not pizza! My kids didn't even like it! So I gave the driver 2 twenty dollar bills, and he was just staring at me. I hate when drivers look at me like am I supposed to give you change back? Yes! I was getting $8 back and going to tip him $6; very rude of these drivers! The pizza stinks, and I highly recommend never to order from them, especially the one in Malvern, PA!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2012

    The young male who took our order was very rude, did not sound friendly and was complaining when we asked him to repeat something. We asked him to repeat something because he was mumbling.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 7, 2012

    I placed an order with Domino's Pizza online and was told by the call-back person that my delivery would come in an hour. This order was placed on August 4th around 4:15 pm. Two hours later, I still had not received my order. I tried over and over to call the store and was put on hold every time for more than 8 minutes each time. After being put on hold, Abhishake ** picked my call and misbehave with me. I then got through to cancel my order.

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    Customer Service

    Reviewed April 4, 2012

    I called to place an order and their employee directed me to another Domino’s across town. Then I called back and he was talking like he was tired and was not very responsive. I had to ask for someone else to place an order for him to finally take my order right. Hopefully, he didn’t do anything to the pizza. This will be the last time I order Domino’s.

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    Customer ServiceStaff

    Reviewed April 1, 2012

    I called to ask what does the steak sandwich has in it. The lady who answered was rude and she sounded upset to answer the phone or any questions. Anyhow, she told me to wait, put me on hold for 10 minutes and then came back and acted as if I had just called. I told her I was waiting to find out what does the sandwich have. She asked me, "Do you want to know to place an order or for future orders?" I said, “Excuse me?” and she repeated the same question. I asked her, “Does it matter?” and she kept asking the same question.

    I was asking to place an order but even if I was asking just to find out what is the sandwich has in it, the fact that she did that with a bad attitude is, as if she felt she was wasting her time with me. You guys should never forget we are customers. There are so many people out there that really want and need a job, why hire people who do not want to work? You should do better work at choosing your workers. This was the Domino’s Pizza on Platt St. in Woodland Hills.

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    Reviewed March 17, 2012

    The pizza had hair in it on West Ryde Domino's! I have a photo.

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    Customer Service

    Reviewed March 12, 2012

    I ordered two pizzas on 11th March, Sunday around 9:55 pm. Both the pizzas were supposed to be without meat. So I went to the store and paid the price for the pizzas and came back home. I opened both the boxes and we started to eat and it was a little bit dark and I didn't realize that one of the pizza had meat on it. I called the store and they were absolutely non apologetic and didn't care much and said, "Why don't you come in next 15 minutes and we will get you the pizza that you ordered?" As per my religious belief, we don't eat cow meat or pork and this pizza had the two kinds of meat on it. I would like to consult a lawyer and discuss about my options. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2012

    I was at a friend's house for a party to watch the NFL playoffs and we ordered from Domino's at xxxx avenue. We placed the order at about 6:30 and after not receiving the order 45 minutes later, we called to check on the status of the order. The person we spoke to on the phone apologized and told us that our order was ready and that they were waiting for a car to become available for delivery. After about another 30 minutes, we called back and were told that the order was not going to be delivered because they do not deliver to our area.

    I feel that it is very unprofessional that no one notified us about this earlier. If they weren't going to deliver, they could have told us when we placed the order, or called us back, or told us when we called them to check on the status. We were very disappointed and had a house full of hungry, angry guests. When we called Domino's, the staff was incredibly rude and hung up the phone on us several different times. They wouldn't give us any of their names when we asked, including their manager. They refused to compensate us in any way and weren't even sympathetic for something that was their fault in the first place. What ever happened to the belief that "The customer is always right?" I will never give my business to this company again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 23, 2012

    I am hosting a party for the football game, and I called Domino’s to order food. I had ordered 3 large pies and 40 wings. The person who took my order told me it will be a 45-minute wait. It was over an hour and nothing was delivered yet. I called back and the lady that answered told me that when the driver comes my order was next out and it will be less than a 1/2 hour. It was about another 45 minutes later and nothing was still delivered. I called them back and than they told me that they don't deliver to my address.

    I told them why they didn’t tell me this was when I had placed my order the first time and they couldn’t even give me an answer. I was devastated because I have people at my house who are waiting and are very hungry. I told them to please deliver the food to me now and they hung up on me. I called them back and asked them how are you going to accommodate me and they said they are not doing anything to me and hung up on me again. They were very rude and I am so upset for what they did.

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    Staff

    Reviewed Jan. 23, 2012

    Domino’s Pizza takes $2.00 for every delivery. This money should go to the delivery expert but the driver only gets paid 80 cents for the delivery.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 4, 2012

    Order a pizza and it never came. I asked to have it voided and customer service person called my house and didn't help me regarding the situation. It only made me more angry with his pompous attitude! I will never have anything to do with this company again!

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    Customer ServiceStaff

    Reviewed Oct. 28, 2011

    Today, I visited Domino's Pizza for the first time. My order no is 18. I am a regular customer of Pizza Hut. As I entered Domino's in Kharghar, I was attended by Santosh ** and he took me to the counter where I was attended by Gurinder, who he helped me with the menu card to decide on the menu. Santosh took the initiative of giving me a table for 4 and took my order over the table.

    I was delighted by the service provided. I was served with the cold drinks first, followed by the side orders and pizza, in such a way that I was joyed by the taste of Domino's. There was a great atmosphere around the floor with music and good service. I would like to thank Mr. ** who was governing the team well and was attentive towards the customer service. I would like to thank them all for a wonderful experience which made me write this message. Lots and lots of thanks to ** and the team for such a great service . I surely liked visiting Domino's in Kharghar.

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    Punctuality & Speed

    Reviewed Sept. 11, 2011

    They always give me a hard time about coupons when there is no expiration on any of them. Half the time, they mess up the order or don't give you much on the pizza. If there was another place close by, I would go there instead.

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    Reviewed April 13, 2011

    The male employee had me to repeat my debt card number, security #, and expiration # about 5 times. When he asked me to repeat the 16 number card again, I told him to forget it .He asked the people in the back ground to please be quite so he can hear. I have never had that to happen. Sounds like poor management, not the employee.

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    Reviewed Oct. 2, 2010

    I went to the store on October 1, 2010 at 5:15pm to get pizza for my children. I was told waiting time was 15 minutes. I waited until 5:45 and then I started inquiring about my pizza. I was told it is not ready yet. I waited another 20 minutes still not ready. I started asking what happened to my order and no one answering me. At that same moment, it was raining and my children was at the bus stop. I went to my car and called and told the store to deliver the pizza at my home. I saw others doing it so I thought it would be alright since I paid for it already. I have waited until 9:45pm calling and was told they have many delivery for today. No pizza, no money back and my children was waiting for their pizza.

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    Reviewed Sept. 9, 2010

    They doubled charged for taxes and delivery and never stood behind their guarantee and over charged me for their pizzas. I complained and went to their main office and filed with them and they keep on doing these overcharging and poor service. I just want all my money back for how and the way they treated me. They treated me like I was stupid and did not know what I was talking about.

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    Reviewed Feb. 19, 2010

    on Feb 2/18/2010, ordered carryout 2 medium pizza w/chicken and mushrooms special for $13.15 at 7:06 pm. Ate pizza about 6 slices between 2 people and last night got up with pains to stomach and bad diarrhea, wanting to vomit. It was the only thing we ate. Very unsatisfied! What are they going to do about it?

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    Reviewed Sept. 14, 2009

    Dominos Pizza advertises a hot and ready deal. It is false though. I have gone to this particular Dominos four times and have always had to wait for them to bake the pizza. One of their workers informed me on my third visit that they always bake the pizza when it is ordered. I only went the fourth time because they installed a drive thru window. There are mulitple signs on the windows of the store that promice a hot and ready product and yet again I waited 11 minutes for it. The man at the drive thru window even asked me to pull up into the handicapped parking space while I waited for my "hot and ready" pizza. As they never really intend on having the product hot and ready they should be made to discontinue the false advertising. In all four of the encounters I was not told the pizza wasnt going to be ready until after they took my money. This is also sneaky on their part.
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    Reviewed June 26, 2009

    I purchased a take n’ bake pizza from Dominick's Store in St. Charles, Illinois. As instructed on the box, it says to cook the pizza on the provided tray, I did that and cooked the pizza for a little less than the required time and the tray caught on fire and filled the upper part of my home with thick, black and grey smoke.

    I suffered smoke damage to my personal property and slight smoke inhalation myself. I contacted the store where it was purchased, filled out a report the next day with the manager. I was contacted in a few days by their risk management company and then it was passed on to Claire ** rep for liberty mutual.

    I sent her pictures and the actual pizza tray and box. It was very clear that the tray caught on fire. However, after several months, they denied any responsibility of any damage and are closing the case with no further contact. The accident happened on January 30, 2009 and was closed early June 2009. I expressed my concerns that I am sure I was not the only one this has happened to and it’s a danger to the public if someone’s house would burn down or even worse, someone dying. She assured me it was not a problem with their product and is not responsible.

    I suggested that the store pull the product off the shelves that night but it was never done and to date, they still sell them. Please let me know how to recover damages, etc. and to have this product recalled. The damage to my home was smoke damage, ceilings, walls, window treatments and clothing, basically everything in the upper part of the home. I also had a headache and cough for several days after. I did not call the fire department because I thought I would be charged and I was not thinking straight. I was worried about my 15 year old dog that walked into the smoke filled room.

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    Reviewed April 8, 2009

    I went to purchase 3 pizzas. They have an advertisement that said 3 x $5.00 each. I wanted to order 3 pizzas. The salesperson said no, that they don't sell 3 pizzas; and that if I wanted the $5.00 deal, I had to purchase 4 pizzas. So I argued with the manager, and he refused to sell the 3 pizzas. I think this salesperson and the manager is scamming people in the neighborhood. This is false advertising. I had to purchase the pizzas in another location.

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    Reviewed Feb. 5, 2009

    Auto robot dialer has called me 3 seperate times offering to buy pizza:
    1/19/09 3:24 pm 12/19/08 3:13 pm 08/29/08 3:01 pm
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    Reviewed Jan. 31, 2009

    I think as a custumer I diserve the best service and I think they don care about no body because the employees always hung the phone on you and can tell you that its goin to take few more minutes I think those workers dont have to be working in the company because are making troble to this company thanks
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    Reviewed July 17, 2008

    I love Methuen, and yet one thing I have not been able to find is Pizza that qualifies to have the name, pizza. We have these various crusts that range between cracker, to cake, white bread, but no actual crust. I'm not even going to start on the sauce aspect. The closest thing we have is Domino's and once a year or so I get one to see if there has been any improvement even there. I decide to check out the new online ordering system and found that until you get to the very, very end there is no way to know what the price is of what you're ordering so I abandoned that idea.

    I call up and ask about the 3 pizzas for $4.00 each special that I saw and the girl says, "No it's $5.55 each when you get three." Me - Ok, can I get a deep dish if I do that? Her - That's a $1.50 more per pie (which now puts it about normal price) Me - Ok, I'll call back
    (time passes - Ring - Girl answers) Me - Hi, I'd like to place and order for pick up, A large deep dish MeatZZa. Can I substitute the ham for bacon? Her - Can you repeat that? Me - repeated. Her - You want ham instead of bacon? (first warning that she has no clue) Me - No, I WANT bacon, no ham (followed by much back and forth of Who's on First until the idea is conveyed). Her - So a large MeatZZa with no ham, right?

    Me - Almost - Pan pizza, and BACON! Her - OK, Thin crust pizza, no ham, add bacon. (I'll give the benefit of the doubt there as Thin and Pan almost rhyme depending on accent.) Me - No, Pan....ah Deep Dish. How long until I can pick it up? Her - 10 minutes. Me - And what's the price (as there is no way to find that out from where I am). Her - I'm not really sure. I won't know that until I put it in. Me - (heavy sigh) Ok, I'll be over soon

    Time passes. I'm going to condense this next bit as it actually turned into a haggling session. I go there and the pizza price came to near $18.00 which I had no intention of paying. Her reasoning is that they added $x.xx for each topping. I made mention that it's one of the specialties and not one that's an every topping priced individually. The store - no prices displayed AT ALL. I did however point out to this girl the $4.00 special sign that even a blind person can't miss I originally called for. She acted as though she has never seen it before. I looked at the fold up menu - nope no prices. No way to figure out anything on an individual pizza unless I got a combo special. She and two hourly were sctratching there heads over the cash register trying to figure out what to do. Gradually the price came down, again without rhyme or reason as to where they were getting the number from. The pizza was the wrong size, I pointed out as well and managed to get them to a more than fair price of just under $12.00. They were all sorts of confused of course and honestly very nice about it. There was simply no training apparent in this store.

    In the end we got the pizza home, it was hot, it was as tasty as a Domino's can be exepcted to be and of course....Me - Dan, is there any bacon on your slices? Dan - Nope - yours? Me - Nope. Sigh....I'll try again next year. They are acting against the consumer pricing law. There is nothing displayed, on the wall, and the menu pricing is very incomplete. Surprise charges are appearing on the bill. The employees seem not to know what the prices are, nor how to ring anything up.

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    Reviewed March 12, 2008

    I have repeatedly requested that they not place flyers on my door. It is private property and this is trespassing. Because I travel for work often, it also is dangerous because it is an advertisement that no one is at home. They repeatedly tell me it will stop and it never does.

    Flyers all over the neighborhood littering the streets.

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    Reviewed Nov. 13, 2007

    I placed an order with Domino's Pizza online and was told by the call-back person that my delivery would come in 1 hour. This order was placed on November 13th around 4:15pm. Two hours later I had not received my order. I tried over and over to call the store and was put on hold every time for more than 8 minutes each time. After being put on hold enough times, i then got through, to cancel my order.

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    Reviewed May 4, 2007

    The company REPEATEDLY puts a flyer on my door handle. I have called two previous times and requested that I never receive a flyer again. This is private property and it is trespassing.


    I often travel for work and the flyer on the door handle lets everyone know that no one is at home. It is a significant security threat for me and my home.

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    Reviewed May 2, 2007

    They have sent a bunch of order coupons
    to the bldg. Called them one night 4/30/07 for an order that is in one of the advertise coupon Lunch for 2 suppose to consist of 2 8 3 topping pizzas & 2-20 oz. bottle of coke ($9.99). They didn't have the 20 oz. sodas, not even 8
    oz. because i said it would be okay. Supervisor said they only have 2 liter sodas but i would have to pay extra for it.

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    Reviewed Nov. 28, 2006


    We first ordered a dinner around 3pm and promised 30 minutes for our delivery, and after not receiving our order after 1 1/2 hours, called and received a surly response to our request for information on why our order had not come yet, as well as being told that it was we who had to be considerate of people making our food regardless of how late our delivery was.

    After complaining to their corporate headquarters about it, we were referred to the store manager, who then promised a free dinner to make up for our waiting (and our order never came) for so long and rude treatment.
    When we took him up on his offer, not only was the order delivered late, but it was delivered wrong, and we were asked to pay.


    Two nights wasted waiting over two hours for a dinner delivery with the hope that a promise of an ordered meal would arrive on time. Hunger pains, and headaches.

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    Reviewed Feb. 25, 2004


    This is the second complaint I'm submitting in as many weeks. I placed an order on Monday evening, February 16, 2004, spoke to two Domino's employees who displayed absolutely no sign of people skills and social etiquette. After placing an order, I received a message asking me to call Domino's. Confused to why there would be an issue,

    I spoke to Angie, by whom I was told that my credit card declined. I suggested that she should try the card again because it was impossible for the card to decline as I was checking my credit card's account information online at the same time I was speaking to her. She insisted that I had no funds in my account and refused to run my card again. When I asked to speak to a supervisor, she informed me that she was in charge. I asked her for her name, she replied in an irritated tone, I ain't giving you my name and hung up the phone shortly after.

    I called back immediate and again I received the same person on the other line, Angie. When asked why she disconnected the call abruptly, she denied speaking to me earlier and said that she wasn't the person I spoke to.

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    Reviewed Jan. 30, 2001


    On Sunday, January 28th at about 3pm, I began to call around to price compare the pizza places to get food for the super bowl. I went into my coupons and found a coupon for the above location. The coupon states Free Pizza when you purchase another pizza of equal or greater value any size no limit free delivery deep dish extra valid at Stead and Greenbrae locations only expires 2-23-01 That is the entire text of the coupon. They have been advertising a large pepperoni for 9.99, neither the coupon nor the offer indicates not good with any other offers.

    I was told by the manager Mary that it was a misprint from the coupon company and that she could not do anything to honor it, without jeopardizing her job. That she had been dealing with this issue for days but that the owner would not allow the coupon. I understand that these things happen but they had no alternative offers and would not use the coupon.

    It was the Super Bowl and I had very little time to come up with other alternatives. It is my understanding that they legally have to honor the coupon. I am in marketing and I am aware that the coupon would have had to go through an approval process as well. In addition, they lost a customer. They made no attempt to compensate for the inconvenience.

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    Domino's Pizza Company Information

    Company Name:
    Domino's Pizza
    Website:
    www.dominos.com