
Domino's Pizza Reviews
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About Domino's Pizza
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Domino’s Pizza has specialized in pizza delivery and carryout services since 1960. The company features a customizable menu with various crusts, toppings, and specialty pizzas. It also offers side items like chicken wings, pasta and desserts to complement its pizza offerings.
- Good food quality
- Affordable pricing
- Order inaccuracies
- Long wait times for delivery
Domino's Pizza Reviews
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Reviewed June 19, 2019
I have been trying to contact them since Saturday night. My salads were slimy and wilted turning brown. Lady was extremely rude Saturday night and same for Sunday. I asked where I can email pictures of my salads that I literally had to throw away and I got nothing. Use to be a big fan but now I am telling all my friends to never order from there again. They tried to make up for it by sending two free salads but only sent one salad. Domino's has gone so far downhill. Do not buy from here cause clearly they are going thru something.
Reviewed June 16, 2019
I ordered a salad and waited. Waited for my salad then the person bring me a Wawa salad saying that they ran out of chicken caesar salad so she stopped at Wawa and get me one. I was so upset. Don’t know why they couldn’t call my phone and ask me to order something else. Even though I was mad but this is the first time they messed up my order and I love their pizza. So Domino's please step up your game.
Reviewed June 16, 2019
Sharing my pathetic experience with Domino's on 16 June. When placing an order I saw it's 30 mins or free delivery and when I track that after 30 mins it's still in baked status and same offer applicable. After an hour waiting for pizza I get to see this offer is not applicable. I understand you have all the rights to change your offers, but not once you lose to keep your promise. Finally after 90 mins wait I get to see my pizza which is completely cold and without any seasoning. I decided to send him back with the same pizza. After all these I decided to speak to Customer care, and there I get to hear is "Due to Ind vs Pak match, we have huge orders and sorry for the inconvenience". Amazing service and well trained staff to say sorry. I wanted to reiterate how these guys manipulate their promises and they expect their sorry should feed your tummy. I wish I could give negative rating.
Reviewed June 16, 2019
I contacted the Domino's Pizza on South Eastern St. in Indianapolis IN yesterday to tell them that they were having technical issues with their online service. I explained to the guy who answered the phone that I had tried to redeem my rewards pizza and it wouldn't allow me to that it was giving an error message. He said, "Well I can't just give you a free pizza. I can't verify your information." I went on to explain that I didn't want a free pizza. I've been dealing with Domino's long enough to know it has to be redeemed online but I was trying to make them aware of the issue with their website. He told me, "Well you're the first complaint I've had so maybe it's your internet service." I told him that it wasn't because I could still access other websites and I asked to speak to a manager. He informed me that he was the manager. In fact he said he was the DM (district manager).
I ended the call with him and called my normal location by my old address on 38th St. She said she was aware of the issue and was currently working towards getting it repaired. I told her about the incident and she apologized for his behavior!! She was respectful and nice even though I could tell she was under pressure and busy. So I called the other location back and explained to him that another location had verified that there was indeed an issue with their website and all he said was, "I just received an online order 5 mins ago," which was a lie obviously!! And then finally said, "Well I guess I'll contact our technician." Never apologized for being rude or accusing me of trying to steal a free pizza lol but anyone who deals with Domino's knows that you don't get rewards by not placing orders! I don't think I'll be ordering Domino's as often from my new address. The customer service on this side of town sucks!!
Reviewed June 16, 2019
I swear every time I order something I almost never get my dipping sauces. I thought maybe the first time it was a mistake but it seems like it happens every time. I usually order Domino's because it’s really fast and the pizza stays hot, but I might go elsewhere!!!
Reviewed June 13, 2019
Got a paper menu for Domino's from the store.
2. Prices for some extras are not on menu;
Ordering online, after you choose all your extras, you are not shown how much each costs. 79 cents for red pepper packet? what, do you get a whole tablespoon on red pepper flakes? That would cost a quarter from a grocery store. Tried to voice my concerns to customer service. YOU CAN NOT SPEAK TO A PERSON AT DOMINO'S AND THE STORE MANGAGER SAID I SHOULD CALL DOMINO'S. Domino's could not care less about YOU!!!!
Reviewed June 12, 2019
ABSOLUTELY HORRIFIC CUSTOMER SERVICE. Store (4657): 796 Harry S Truman Dr Upper Marlboro MD 20774. I placed and personal online order after the store manager came into my job advertising her store's location and leaving coupons. After using the Domino’s tracker to locate my pizza it informed me that my pizza had been delivered. I then called the store to get clarity and the RUDE young man ** (if that was his name) that answered the phone told me that it was on the way 20 mins after being marked delivered. When I asked to speak with the manager (**) he informed me that I COULD NOT because she was making pizzas. I called back 4 times and NEVER spoke with her and the pizza that I paid for with my credit card NEVER CAME. On the last call I ask for the manager to receive a refund and again I was told that I could not speak her.
He then proceeded to tell me that I would not receive a refund for my $20.00 for 7 to 10 business days with no confirmation. All the while still NEVER allowing me the opportunity to speak with the manager. Because I was at work with no relief I could not go to Domino's in person. I then turned to the delivery text, after replying to the customer service text that was sent to me telling me that my food was delivered and asking how did I enjoy it with my complaint their response to me was to contact the manager. After explaining in another text the situation their response was, "I'm sorry to hear that. To make sure we resolve your issue please contact your local store." I am now on my 10th call and still NO communication with the manager. (I have disputed the charge with my bank.) We have pizza Fridays at work for the guy 2 times a month and I am SOOOO happy this happened to me before I used them for my office.
Reviewed June 7, 2019
HORRIBLE SERVICE!! We ordered $60 worth of pizza tonight and our cheesy bread was burnt so we called the store and the working manager was too busy to talk to us. When she did she gave us an attitude. When we asked for her name she hung up the phone on us. When we drove to the store to let her know that her action as a manager was inappropriate and return their burnt cheesy & asked for her name again, her response to me was "Don't worry about it" then walks away.
I can see now I'm not the only one that has had issues with burnt food and horrible service. I WOULD NEVER AGAIN ORDER FROM THE LEONARD ST NW LOCATION. I would give them a negative 5 star but unfortunately that's not an option. Before ordering from here I would reconsider. That's all I could say. As you can see in my pictures they were so "under staff" as I drove up and while leaving, they had a few of their workers chilling outside smoking and visiting with their friends.
Reviewed June 7, 2019
On 15th May I order pizza with some other item worth rs 387. After sometime a pizza boy called, asked me about the location and express his unable to deliver the item at the location and said money will refunded in 7 days. After few minute I received a message that good has been delivered which was not. After that I have given feedback several times and also had conversation but of no use and still not received the payment. It was one my worst experience and cause me inconvenience also, hence I am not going to make any order from Domino's. I have ordered from Mumbai Andheri.
Reviewed June 7, 2019
Dominos on Elizabeth Ave in Elizabeth NJ. Hi. My name Erin. Dominos is my go to when my children want pizza. For the last three times I've order pizza was either burnt, no toppings or they delivered the wrong order. As of tonight I'm very disappointed in the company and the store managers, supervisor or whomever! Not please I spend too much money with you guys.
Reviewed June 2, 2019
I'm a chemo patient that had developed a taste for Philly cheese/Veggie half and half. The 3rd day in a row of ordering my type, management told me they don't make them that way! They were very rude and had no empathy or were remotely caring! I will never buy another because with other companies' will to satisfy customer needs. I am not a consumer victim and want Domino's to know the power is in my hand and I now do understand their only pursuit of my business is squarely about me spending: Domino's Pizza, 3225 Augusta St, Greenville, SC 29605
Reviewed June 1, 2019
I usually order from another pizza restaurant but saw several Domino's ads and decided to give it a try. When the order arrived it was the wrong crust and had none of the toppings I ordered and paid for. The sub was equally as bad, hardly any meat and the roll was too hard. I ended up throwing it out. I will never get anything from Domino's again.
Reviewed June 1, 2019
Ordered online. After my purchase I was called by Domino's in Lake Worth Texas that they do not deliver to my complex after I paid for it so I was out of money and food and the owner didn’t care. They told me to come pick it up after I was charged a delivery fee.
Reviewed May 31, 2019
I had scoundrel hair in my food. Bad customer service. It sucks. They need new management. Lobby was disgusting. Talk about inappropriate when it comes to business. I have waited so long for my food. ☹️ Sucks.
Reviewed May 30, 2019
I order chicken confidential but I got seafood inside. Which is have crab stick. Please do something to give what customer want. I paid RM145 for iftar and I'm really want my chicken confidential not any seafood like what you give. Very disappointed. Call me as soon as possible when you get my complaint.
Reviewed May 21, 2019
So I looked on my bank account seeing 20.58 taken out when on my actual email certificate it was 17.58. So someone at the store that had access to my card GAVE THEMSELVES a 3 dollar tip without my consent. I do not feel comfortable from ordering from this location anymore. It's had problems in the past but now I'm just going somewhere else and I'm currently waiting for a refund.
Reviewed May 18, 2019
Pathetic customer service. Frauds and cheaters. I had ordered a Pizza worth 700/- on 24th Dec 2018. After placing the order, it showed 30 minutes delivery promise as usual, and the pizza got delivered late by about 10 minutes. I called up the support team (the number which is there in the app) and told that guy about the late delivery of the pizza and also asked him, "How will the money get refunded since I had made an online payment." He just told me to tell the delivery boy to punch in late delivery in their system, which I did.
I called up the next day and the person told me that, "Someone will get in touch with you." I waited for another couple of weeks and called back again on the same customer support number. And again the same assurance was given to me that a person will get in touch within 2 days. Meanwhile, I submitted feedback from the Domino's app criticizing about their callous attitude. Again I called up in February to check if they would refund my amount or not. The same story again! I submitted another feedback from my app, but to no avail! I gave up on it.
I decided to give a final try and called up again today (18th May 2019) and they say that, "It's too late now. You should have called back then and asked for refund." I was shocked. I told I had called several times and was just given fake promises. They finally told that, "The money is refunded within 7 working days and you're like, 7 months late." So, whose fault is it? Mine or the company's? Whose responsibility is it to give the refund? Whose responsibility is it to keep a track of their customer grievances? I never faced such a thing from any other fast food apps, be it McDonald's, Zomato, Swiggy etc. Have always got the cashback and the refund amount back on time.
It's time that Domino's stop making such false promises if they can't stick to their 30 minutes delivery guarantee. Do not fool customers, please. You have lost a customer today, forever!! And I am pretty much sure you wouldn't care by losing just a customer. I am very much critical about how fair a company is towards the customer and this is what happens when the company gets a brand name, they stop valuing their customers!
Reviewed May 16, 2019
Where I live we order pizza from the Domino’s in Christiansburg VA off Peppers Ferry Road. I love pizza but the problem I have with this location is one time the pizza is good. The next you can’t eat it. I have even got in my car and took it back to the store. I ordered pizza today. We each had one slice and closed the box. Unbelievable.. Someone needs to be retrained. This will be my last pizza from Domino’s. I don’t say what I don’t mean. It’s time to drive over the bypass and start getting pizza at Pizza Hut.
Reviewed May 12, 2019
Very Bad service. Didn't receive my order... and on Zomato it's showing that the order have been delivered. No one is ready to take the responsibility of my canceled order. Haven't received any refund yet.
Reviewed May 11, 2019
Last night I had a terrible time ordering from this store of 12600 block of Woodforest Houston, Tx. I sat outside trying to order online and to call the store but nothing would allow. Someone finally answered about 1015 pm. I was told there was no carryout now. I was so sad so I asked for the manager to explain my situation. The manager was not understanding at all... Was based customer service with the couple of nickels that you charge extra knowing I'm sitting in front of your store being as honest as I possibly could. She not only took my order as a delivery but the wings were HONESTLY the smallest I've ever seen in my life. There were 6 pieces of chicken in the breadbowl. Not to mention the small small bread dots that the company call PARMESAN BITES. :-( I am so saddened by what occurred on last night. As a minister of a community congregation of 750. Me, my parishioners nor our congregation will do business with this company.
Reviewed May 5, 2019
I ordered Domino's Pizza Mania. First no one was receiving call. Later tried 4th time. Rep disconnected call due to some reason, again called Mulund lbs customer service, spoke with rep Priyanka. She was very rude. Told her that had ordered Domino's Pizza and to send change of Rs 2000 as I can't walk. She said can't send the change and we can complain. Against her she is least bothered and she hung up the call. Felt insulted and I canceled the order. Sometimes they don't have single oregano sachets, sometimes insects also come with pizza. They don't use gloves while preparing pizza, unhygienic way they make it, very bad experience.
Reviewed May 2, 2019
Was happy we moved to an area that offers Domino's (Bellevue TN). Order # 1: Pizza arrived thick, lopsided, and gummy. Order # 2: After waiting for 1 hour, same store as Order # 1 said they do not deliver to my address. According to Domino's website, we are 3.1 miles from the store. Order # 3: Pizza arrived cold, dried out, and burned on the edges. Order # 4: Will not be one. After the above 3 experiences, I must be a slow learner. Got it now...
Reviewed May 2, 2019
I had my worst experience with Domino's. First of all it reached late by 1.5 hr late and then when I asked I was told by the delivery boy that I will be refunded because of late delivery policy but after a week when I tried to check the refund status. Everybody denied that there is no refund request. When I called the delivery boy he says he already reported to the manager and the manager is not bothered to call the customer. N number of times called on the customer service number. They just have a lame answer restaurant team will call in 2hrs which never happened. So guys when you cannot stick to your policy then dont fool customers by saying that you can deliver in 30min or will refund.
Reviewed May 1, 2019
Davis Drive in Sterling location is very nice. Everybody there is very friendly. I must say this gentleman name Joe is very amazing. He’s friendly over the phone and in person. I had view questions which he answered them very nicely. He made sure my order was done right, and he put together my pizza just the way my family likes. I can see he was enjoying helping me. I made this account to make sure I write a review about him and share with the world how amazing he was. He should absolutely get recognition for his hard work. Thank you Joe.
Reviewed April 23, 2019
I'm a frequent customer who places big orders for my employees at St. Luke's Sugarland hospital. Two times Domino's Pizza messed up my delivery on separate occasions. I had just enough of them when I decided to take a chance with them. On Easter Sunday, I placed and order with a ** who seemed very rushed and was not very helpful with making the selections. I gave her specific details on the delivery with phone numbers and names of who to call. I informed my employees that I had ordered them lunch and left for the day and left to go home.
At 4pm, I received a call from work stating that the pizza never made it. Frustrated I called the restaurant and asked to speak to **. She nonchalantly stated that her driver had called the number provided and no one picked up. Never mind the fact that he/she had the address and the specific delivery location, all he/she had to do was walk to the security and ask for the location in the building. It's a hospital for heaven's sake, people walk in and out all day. Well, I asked her to take the delivery and she asked for my credit card info again. She stated that she had voided the first one.
Well, it's two days later and the charges went through for both transactions despite the promise. So I called and asked for the manager. **, the manager comes on the phone and he states that it was Easter and they were very busy. He didn't care to hear when I kept telling him I provided the right info but ** wrote down the wrong number. I wasn't calling to ask for free pizza, I can buy my own pizza. It's just the attitude and manner in which these employees carry on that is annoying. A simple apology for the delay and inconvenience would have been nice. Oh no, I guess business must be booming. They don't need to listen to a whiny dissatisfied consumer.
As painful as it is and I know it's not going to put a dent in their business, I'll not be going to this particular Domino's in Sugarland (16103 Lexington Blvd. at the intersection of highway 6 and Lexington). I'll also tell my co-workers and friends to be cautious if they want their food and if they want it on time. Those special deals come at a very costly prize. I'm very dissatisfied with this particular store. Do something about your customer service.
Reviewed April 22, 2019
Placed order online. Picked up my food. Got home looked at it and the Cheese Bread was not Cooked all the way. It was raw in the middle. There was burnt stuff all on the side of it in the box. Then it was so greasy it was a mess. I called and told them. The only thing the guy asked me was what did I want him to do about it? Then said just bring it back... Then question me if I was even sure it was raw...WTF?? I'm looking at it and the inside you can see it's not cooked. Smh.. They need to do better. Manager was not around. 17 Amarillo Ln, Sanford, NC 27332. That's the address. Don't order from them. Or check your food good before you leave. I would upload pictures but it will not let me..
Reviewed April 16, 2019
I ordered half side pepperoni pizza and half side chicken. This is a third time I am ordering same pizza. Unfortunately this time the pepperoni was entirely raw. The moment I received and open it I called back for complained and the receiver transferred the call to the manager name Mr. ** and I am soo sorry to say the manager was so rude. Not at all listening to the complaint and he passed a statement saying, “I dun care. Do whatever you want and you don’t know how pizza tastes.” PS - I am a chef with 12 years of experience so I know how raw ingredients taste.
Reviewed April 15, 2019
Domino’s Pizza in Palatine, IL on Dundee Rd Manager did not keep word for 2 free pizzas. I will never order from them again. Worst service ever! I had bad service Manager was supposed to make up for it.
Reviewed April 14, 2019
I had ordered a pizza on 29th March at around 08:00 pm. I thought I would be expecting it somewhat around 8:35 pm max. But even after 09:20 pm I didn't see any response from Domino's. When I called the restaurant they didn't pick up my call. After that I called their customer care and after his several attempts I was promised that the food will be finally delivered by 09:40 pm. He also promised that I would be given a refund of ₹300. But it was a fake promise as today is 14th April and till today I haven't received any cashback nor any call from them. I hate this kind of fake people. I think Domino's should not make such kind of promises of 30 min delivery or cashback/free pizza if it can keep such promises or make it up to us. Some actions needs to be taken. I will be shortly writing this to consumer forum India and would urge them to cancel Domino's India license.
Reviewed April 2, 2019
If you place an order online beware they may mess up your order! We ordered and paid for sauces with our order and when the pizza man arrived, big shocker... No sauces! By the time he wanted to bring them back the pizza would be gone, my kids were hungry! I was promised a gift card for the meal, so we shall see if that was a real promise or not. Otherwise this is the last time I'll be ordering from any Domino's again!
Reviewed March 31, 2019
3/31/2019. I had order some cheesy bread sticks and a small pizza thru phone for a pick up when I went and got cheesy bread was raw and all oil on it and the pizza HAD HUMAN HAIR ON IT. I told the employee I don’t want it, I need my money back and she said because it’s a credit card it will be back on it. Now I asked her for a recipe for that money so I can be aware of my money. She said they don’t give any recipes back. Really? So how do I know it’s going back to my card. Domino's Pizza Broad street in Philadelphia. Store number 3286 server ** store number 215-215-6998.
Reviewed March 31, 2019
Domino's Pizza is not given my order. Either restaurant people are threaten me to cancel my order, these guys taking money from me and not delivered to me also giving threats to me on offline calls. Please don't place order.
Reviewed March 29, 2019
I love Domino’s. They have never let me down, they always get my order right and everyone has always been really nice and I am always hoping for Domino’s for dinner. I think people don’t like Domino’s because the dough is cooked differently but I really like it and think it’s perfect!!!
Reviewed March 28, 2019
I had ordered their specialty chicken. When I received it each piece was the size of a dime. I called to complain & they said it's because they cut the boneless wings in half for the specialty chicken. If they need to be that cheap they don't need to be in business. That is false advertising. They did send me an order of regular boneless wings which comes with 8 pieces. The specialty wings are supposed to come with 12. That's why I ordered the specialty - so I would get more which was not the case at all. Very disappointed & will never order from them again. At least Pizza Hut gives you what you order & way better quality.
Reviewed March 25, 2019
I was highly disappointed, the waiting time was not bad but the pizza dough was terrible. It was soggy and too much sauce on it and whoever made the dough did a bad job. It was very bubbly. I am really considering not ever going back to Domino's again and will be sure to tell all my family and friends.
Reviewed March 25, 2019
This is BS! I just want to view a menu so I'll know what I want to pass it on to a friend who is ordering me a pizza from another location. I have to place an order to friggin do that? I was on hold with corporate for 31 minutes only to be told they do that because some locations don't have certain toppings so to put in my zip code and that's it. I did that but it's trying to make me order. I called the store and he can't help me. This is BS!
Reviewed March 24, 2019
Ordered Cheese Burst pizza with no trace of cheese in it. Do you train them to make such pizzas or they are disinterested in doing their work... Domino's Pizza is not worth for money. Their quality has deteriorated.
Reviewed March 24, 2019
I've been a regular Domino's Pizza client but will no longer buy from them. Ordered pizza delivery online and waited 1/2 hr for my pizza. Received a text stating that my pizza was delivered and hoped I was enjoying it. I called Domino's and informed him that I never rec'd my order. At first he didn't believe me but then said that their only delivery person wasn't back yet and would be a few minutes longer. Within 3 mins I rec'd a callback stating that my pizza was left behind and would be delivered. It was delivered 1/2 hr later (now it's been an entire hr). Was cold and disheveled. The driver apologized for the delay but never rec'd any call from the manager. I complained to Corporate but it is up to the individual store to contact me. Apparently they do not care whether they keep their customers or not.
Reviewed March 24, 2019
I've ordered from the Domino's Store just around the corner from my house and every single time I have there has been a mistake in my order. I understand if this happens once but it's every time and I'm just annoyed by it as I have previously worked in the food industry and expect more from this company.
Reviewed March 22, 2019
I'm a regular weekly customer of Domino's Pizza from 5-7 years. I ordered from this Wilson Garden, Bangalore location. Within 30 minutes, I received a message that it was delivered when I have not received. I waited 5 more mins and then called the restaurant, they told it might take 5-10 mins. Then later the restaurant owner calls and accuse me that his delivery guy is telling the truth and I'm lying. Shame on you Wilson Garden, Bangalore Domino's. You suck at your service. You don't know how to talk to customer. I will never order from Domino's again.
Reviewed March 21, 2019
Domino's is terrible! They gave me a cold pizza. After I called the manager he hung up on me. I ordered Domino's all the time and this is how I am treated. No conversation, no nothing and I know that all they do is warm up there are pizzas. And it was some sort of discrimination. But this pizza was very cold. After ordering pizza from them for the past three weeks every night I will never order from them again.
Reviewed March 11, 2019
Awful! I ordered 3 simple items for delivery and after 40 minutes of waiting, I finally called the store. I spoke to a manager by the name of Hector who didn’t seem too concerned with my situation. When I asked him to cancel my order and refund my money he said “yeah, but it’ll take at least 4 business days.” That was it. I am super dissatisfied with the Domino's on Eastlake. Next time I'm ordering Pizza Hut or buying a frozen pizza!!!
Reviewed March 6, 2019
I live in Ohio, somebody hacked my account and purchased a pizza order in New Jersey and place a pizza order in Houston Texas. Use my credit card that was saved on the account to do so. So now I've had to cancel my credit card. I have had a big run around for 2 weeks. Can't get groceries when I need groceries. Can't do things that I normally do. Can't pay things that I normally pay all because Domino’s didn't secure their account for somebody to not hack into it and use my credit card. I've tried to contact Domino’s on several occasions. Nobody will refund me my money. Nobody will give me any compensation. This is **. Yes my bank gave me my money back but Domino’s should be held responsible for this. That's not my Bank's fault.
Reviewed March 5, 2019
Beware - Domino's is NOT LGBTQ friendly, especially in Virginia. Couldn't even handle a delivery, called and said a driver didn't show up, they needed a a slight delay in del time. After talking to me briefly, she encouraged me to just cancel. So I'll not waste my time trying to order food from a bigoted company like Domino's again.
Reviewed March 3, 2019
Domino's on Foothill Pacoima - Upon placing an order at 9:30 I received like I was told my people would be ready in 19 minutes. I received my pizza with a 19 minutes. On the way home I noticed you had no cheese. Who orders a pizza without cheese? I don't. When it was brought to Domino's attention I was told I could not be home because my poor order was placed online. I asked gentleman's name. He said he didn't have a name and hung up on me. I called back. That's for the manager. He did not want to pass through the manager again. I asked his name - he hung up on me. My third attempt to call the Domino's finally got a hold of a manager. She said she would replace the pizza with cheese at this time it is 12:10. Lobby close at 10. I do not want to intimidate the employee or the manager at this time so I left the situation alone hoping I would get a response from Domino's no response on.
Reviewed Feb. 27, 2019
I ordered Domino's Pizza for myself and I fall sick eating it. My stomach is unwell. This is the worst pizza. I want to tell Domino's think about the customers. Please look into the quality of pizza. Please shut this chain to save people health.
Reviewed Feb. 26, 2019
Their pizza is tasteless the crust is soggy. They don't know how to make a good Pizza. That is because Domino's don't care about the quality of their pizzas. Just the quantity and the money they make. It's better to buy pizza at the supermarket. They taste better. I won't be buying pizza from Domino's or Pizza Hut or Papa Romano’s or any fast food pizza. They are nasty and it's a waste of money. There is no quality in the pizza they make. It’s like eating vomit.
Reviewed Feb. 26, 2019
I ordered a Pepperoni Pizza online from store 6783 in Houston, TX for delivery for my students dinner for Open House. An hour later it was still at the store. When I called the store, I spoke with manager Cody and he told me they did not have anyone to deliver the Pizza. (?) I asked him to give me a refund and a confirmation number to indicate the order was cancelled, he stated it was cancelled and he could not give me a number. Service was the absolute pits and I had not order from Domino's in a while, but now I never will.
Reviewed Feb. 26, 2019
I enter and see diverse friendly people who are willing to go the extra mile for the cause of making Domino's a local hot spot. Reasons why I have started eating here roughly 3 times a week is because great mix of customer service as well as being a normal friendly person/they won't get weird on you. Carryout - they say your food will be ready in 15min - IT WILL BE READY IN 15mins. Delivery - they will be on time and will keep your food warm - they do not mess up your orders as long as you are clear when speaking and are giving them your full attention like they are to you. If for any reason YOU, would like to try out making bomb food as well as be a part of something great. Please do not hesitate to apply now at Dominos at Store #1133 3151 Breton Road SE Kentwood, MI 49512.
Reviewed Feb. 21, 2019
So I would like to let anyone know about my online Domino's application and how it was hacked. First, if you google Domino's Pizza application hacks...you will never use it or save anything on it again. My spouse and I used this application for years with no issues until February 15th of 2019 when her bank Bank of America and mine BBT sent notifications of our cards being used in another state. After the obvious bank call and blocking of our cards we looked online and noticed this has happened to thousands of people.
For a company to be so big and not have any security to stop this stuff is sad. Anyways the perps racked up almost 200.00 in pizzas, for what I have no idea. It needs to stop or they need to start asking to see the cards. The suspicious part is they only used it at the same particular stores. How the stores could not see something was going on is beyond me. Unless... Anyways don't save your card info on the Domino's app no matter how many times they pop up or you think it is easier.
Reviewed Feb. 19, 2019
Domino's Pizza Houma - Ordered tracker shows delivered, never was. I was late with my order, but in time. What deception. No pizza but charged. Tracker says delivered, never was. No customer support. Nothing but a phone service that hangs up on you. Still no pizza! That is no good Domino's. And they want me to keep proving I am not a robot... LOL. No customer service but they are damn sure to make sure I am not a robot. I have 3 free pizzas that I am not using. Still they want proof I am not a robot after not delivering a pizza. They say, online, is delivered. NO MORE DOMINO'S PIZZA!
Reviewed Feb. 15, 2019
Placed order at 7pm, previous orders had my new number, no place to change it, for some reason it 'changed' itself. They tried to call. Couldn't get ahold of us, we waited 2 hours before we called them, found out there was a problem with the number. They attempted to call to say delivery would be an extra 2 hours besides the 2 we waited (9pm), or we could pick it up after I paid for the tip, then they voided our order, then said we could pick it up for free in 2 more hours (11pm on a school night). We had 7 people waiting, 1 with food allergies, All but 2 were kids. I am super patient, so when I found this out I lost it. Nothing could fix this, there should be a spot to update the number. There isn't/wasn't and why did it even change? I ordered a week previously and the driver called to tell me he'd be 10 minutes late, no problem. They had my number then...
Reviewed Feb. 14, 2019
Domino's suck. I made an order for delivery. Paid online by card. The pizza wasn't what I ordered. It was a mess. I tipped the driver $7 for fast delivery. The driver added $4 for himself on that receipt. I called the store. No one answered the phone. I had to go there but the manager wasn't there. I explained the issue to the worker there and she said she will have the manager give me back at 4 pm which never did. I hate people like that charged me $2.99 for delivery fee. Tipped the $7. I guess that was not enough. Why don't take more anyone sign and put the total on that receipt if you paying by card because if you don't that's what you get.
Reviewed Feb. 14, 2019
I want everyone to know the orders from Store #3053 that I was just told that it would be almost 2 hours to replace the Jalapeno cheesy bread that was so under cooked you could still see the shredded cheese on the inside of it. When I called back the "manager" told me it would be he could credit my account or send out a replacement in 2 hours. This is not the first time my family and I have had a problem like this from this store.
Reviewed Feb. 14, 2019
I ordered a pizza, online. It was a little after 8P.M. There was no problem ordering. Then I went to the site, as directed, to see the progress. I saw when they started making my pizza, when it went in the oven, and when it was inspected. Next, I waited for it to tell me the pizza was on its way. I waited, and waited, and waited.
Finally, after little over an hour, since I placed my order, I called to ask is there a problem with my order. I was told the driver tried to call (he did not. My phone never rang, or showed that I missed a call. I had my phone by me the whole time). I was told, the driver tried to call and tell me they do not deliver, to my area, after dark! Ok, I can understand, if they don't want to deliver to certain areas after dark (although I do not live in a bad area), BUT, why did they not tell me this, when I placed my order, which was already after dark, and why did they go ahead and make the pizza, knowing they weren't going to deliver it. Domino's used to be a nice place, with good pizza. I won't be getting anything from them anymore. I will stick with Pizza Hut, at least they deliver, after dark, and fast.
Reviewed Feb. 9, 2019
2-8-19 store closes at 1 am, no reason to stop answering the phone at 11:55 pm... This place deserves negative stars. I don't even know where to begin... First let me start by saying that 2 of my bad experiences with this location have 1 thing in common -- the manager that was on duty... She stops answering the phone 1 hour before the store closes. I know I don't need to explain the problems that can arise from this. Last time I placed an order online the manager I'm speaking of was on duty. I placed my order 1 hour and 15 minutes before closing... It never came, I called and their phone rang off the hook--- just like tonight.
My phone number differs from the one listed in the Domino's system and I tried to call before my order went out for delivery so there was NOT any confusion... I was on the phone listening to it just ring for over 20 mins... GRRR...I had to call another location to get a hold of someone and ask this manager why they weren't answering their calls. I left a message as well. Managers who are above this person seriously need to make she is doing her job! Your business does depend on it. I for one will start eating before I get to work. I refuse to be at the mercy of this sorry excuse for a night manager ever again.
Reviewed Feb. 7, 2019
I have never had a problem with Domino's except today. I ordered a large pepperoni and bacon pizza. What I received was 9 bubbles in my pizza mostly crust. I called and now it's been over a half an hour waiting for a replacement. Funny thing is they knew who was calling because they should have never sent out that pizza.
Reviewed Feb. 6, 2019
I placed a large order for December 1, 2018. It was over an hour late. The driver tried to double charge me and was downright rude and disrespectful. Contacted customer support. Nothing. Contacted customer support AGAIN when there was a false charge on my bank account. Nothing. Contacted my bank but couldn’t do anything because I don’t live at home. Filed a complaint with the Better Business Bureau. They closed it because the business failed to respond.
Now it’s January 25. I’m getting calls nonstop from a number I don’t recognise. They start texting me, and it’s a former employee demanding to know when I accused her by name in my BBB complaint. I never did that and then she tried to frame an “Arabian man”. Turns out, she has my complaint letter with my personal information despite not working at the store anymore. Contacted customer support again. Are they going to get back to me? Probably not. Hope they feel good about stealing from and harassing a college student.
Reviewed Feb. 3, 2019
I was visiting Atlanta Georgia on Friday February 1th 2019, from my hotel I ordered a Domino's Pizza online, I entered my information, card number everything. The order was confirmed and an email has been sent to me. No call no show, I was so hungry and was waiting for 3 hours. Finally I called to know what was going on, they put me on hold for 46 minutes after I hang up. I had called again over and over again. No one picked up for the entire time, the next day I checked my bank account. Surprisingly Domino's Pizza charged me for the pizza I never received. I called the 1800 number. I finally spoke to a lady, after she took my information she said, she will contact me soon. I am still waiting. I think this is not fair for a company nationwide like Domino's Pizza to act like that in United States, a Country which build by Law.
Reviewed Feb. 2, 2019
The driver claimed he had $2.00 for change so he got a $7.50 tip. That wasn't the worst thing until he accused my Mom of calling him a thief when returning the rest of the change. She did not insinuate anything close to that. So, sad to say, I am no longer a fan because this isn't the first time there have been issues.
Reviewed Jan. 31, 2019
I was calling and calling to place my order on the phone, and after greetings from a record machine and suggesting me to order 2 large pizzas and "don't forget to add a coke" they hung up the phone. I understand that they are very busy, because when I personally go to buy my pizzas, the phone keeps ringing and nobody answers. I suggest to do something about this, in order to get more customers. Thank you. I called to 703-533-9000 the store from 6138 Arlington Blvd. Falls Church VA 22044
Reviewed Jan. 31, 2019
I’m not sure if the overall brand of Domino's makes it a priority to make sure it’s enterprise delivers quality customer service worldwide but here in the Bahamas it’s poor. Kids are being hired to do a job they obviously aren’t mature enough for such as professional etiquette when answer the phone. To answer a business ph “hello” in a tone suggesting they don’t want to be there is enough to turn away customers. Excuses should not be made for bad attitudes and it needs to be fixed because this is beyond needing to be addressed. Additional to the dry greeting when they did decide to answer the phone the specials weren’t given and I asked most of the questions because the person didn’t care to tell me anything regarding what I might possibly be interested in. This isn’t the first bad experience but it’s at its worst in my opinion. Save your business before it’s runned down by persons who’s only in it for a paycheck and not to satisfy customers.
Reviewed Jan. 28, 2019
So I ordered pasta. It was dry. No sauce. The side of the pan was burnt from the sauce bubbling away. I called the store. Explained my dissatisfaction to one of the store managers. Her words her answer was, "I'll speak with the cooks." She offered nothing but "I'll speak with them" as if that was the only answer she was given. Terrible!!!
Reviewed Jan. 28, 2019
I ordered a pizza and bread twist at 6 pm on 1/26/2018. At 7:30 pm I called them back, They said they couldn’t find where I placed a order. Then said the manager will talk to me - they placed me on hold for another 20 minutes till I finally hung up! This is unacceptable and unprofessional! The store at 3266 N Las Vegas Blvd. Should have Everyone Fired and get a crew in there that knows how to treat customers!! I will never call this store again.
Reviewed Jan. 25, 2019
Order crispy crust pizza. I guess they use the bottom of the delivery box. Tasted like cardboard. Thought I would give them another try the next day and ordered 8 BONE IN wings but got white meat boneless. Two strikes and you're out. Never again.
Reviewed Jan. 23, 2019
The service was extremely fast and driver was very friendly and our food was some of the best pizza from delivery. Our bread was sent plain and when I called and told them they had a new order started before I even hung up the phone. This Dom fantastic! Nice work Circle Pines Store!
Reviewed Jan. 20, 2019
Domino's doesn't care if your account is hacked. The only thing they will tell you is to change your password. They do not care that someone took your Domino's points for a free pizza or that they use your credit card to pay for it. All they said was it wasn't their fault as they didn't do it and you need to change your password. No concern for their customers and they have no remorse for it nor do they care if you go to their competitors. Will never be ordering from Domino's again due to their customer service and their lack of concern for their customers. Very, very dissatisfied.
Reviewed Jan. 19, 2019
Twice in January 2019, we ordered from Domino's and both the times, the order was delivered late after first going to completely unrelated address 2-3 kms away. The delivery boys are not trained enough and the food arrives completely cold and unedible. Domino's does not meet the standards of an international chain.
Reviewed Jan. 19, 2019
I called the store to see if they delivered to my location (keep in mind I am 2 miles from the store). After much confusion they said no. The girl told me to hold. I held them. A guy answered with a very annoyed voice and said they couldn’t deliver. I would need to call another location. I said, “No all other locations do not deliver because they are very far away.” He said, “Well I have no idea. I don’t work at this store often.” He was so rude about it. I would have ordered and came and picked up but after his attitude and unwillingness to help they can count me out. I will be writing other reviews as well. This review is for the new Domino’s pizza in east Limestone Alabama.
Reviewed Jan. 15, 2019
Hi. I must say that the service and staff at Domino's Pizza on Memorial Drive located in Port Arthur Texas is by far the best hands down experience I ever have engaged in with a pizza company. I currently live out of state and it's so convenient to order food for my friends and family and not be there. My last order was on 1/15/2019 and when I tell you that Toddrick ** was and is the ABSOLUTELY BEST he definitely is. He made an exception to their policies and with that I will continue and forever be indebted to this company for the amazing customer service I received today. No - I didn't get anything free but just the willingness to go the extra mile. I thank you. I thank your leadership and I thank your staff. Thank you.
Reviewed Jan. 14, 2019
This was the worst experience in ordering pizza of my life. I called to check on my order. It had been an hour. They said give me 15 minutes. I said, "Can I speak to the manager?" They told me no that it was very busy and the phone hung up. I called back 20 minutes later to speak with a manager. They said it was an hour and a half wait time. Online it said 45 minutes and it still took an hour and 45 minutes. Food was cold, pasta was Burnt. Store number 6821.
Reviewed Jan. 13, 2019
Crawfordsville, In. Used $20 gift card to buy $7.99 pizza + tx. Went to purchase 2nd pizza, was told no balance left. Said not possible but couldn’t argue so had to pay. Thought somehow my memory was bad. Bought another $20 gift card and purchased another $7.99 pizza which left bal on card of $11.44 as was the first card. Ordered another 7.99 pizza a few weeks later and was told no balance on card. Now I know something really stinks. $40 for two $7.99 pizzas. Trying to work thru company but probably won’t get anywhere. Threw 1st card away thinking my error somehow but kept 2nd for numbers. Any advice out there?
Reviewed Jan. 11, 2019
I phoned Domino's in Gorey and asked to order a gluten-free pizza for my wife. They told me I could only order a gluten-free pizza online or on the app. I could not order over the phone or even in the store! I asked to speak to the manager and was told if I wanted to order a gluten-free pizza, I would have to drive home, go online and order it that way. This seems impossible. You can't make this stuff up. You can't phone in the order; you can't drive to the store, order it and wait. The ONLY way you can get a gluten-free pizza is to order online or on the app. They needn't worry; I will NEVER order a Domino's pizza again in my life.
Reviewed Jan. 11, 2019
The most pathetic experience. Had ordered for Veg deluxe but was served with non veg pizza. On top of that now the outlet staff (Madinaguda Hyderabad Branch) is arguing with us...horrible. How can you serve non veg to a vegetarian...is it right to cover your own mistake by arguing with the customer and challenge that, "Go to the court. We will see what you can do us..."
Reviewed Jan. 6, 2019
If you are going to charge an outrageous amount for a salad etc, you should at least make sure to provide a fork with the delivery. When people are at work, there are not always these things available.
Reviewed Jan. 4, 2019
I got the slice the price card (Domino's) from a colleague to help her school. It was promised “buy one get one free".. When we ordered one at Oakton Rd, Skokie, IL , we were just ripped off. They give the large 7.99 pizza with this card for regular price 16.99.. It’s pure fraud “DOMINO'S”.!! You are cheating customers...You can be prosecuted for defrauding customers!! WARNING.!,! NEVER BUY - SLICE THE PRICE- card..!!
Reviewed Jan. 2, 2019
I have placed an order twice via Domino's website and paid twice via Paytm 731 Rs total of 1462 Rs which was deducted at the same time however restaurant have not received the order. Every time I am calling customers service, they kept on passing the buck. No one was giving complete information, and some are telling me to wait for 10 days and then call if still not received the payment. This is insane. These guys have deducted my wallet via BillDesk Food1 but keeping it because of their server issue. Can't believe companies like Domino's doesn't even have a courtesy to talk to once even after several emails. Bad bad.
Reviewed Jan. 2, 2019
Hair in my pasta bowl the last time I ordered, called to have it replaced only to get an attitude from the worker who had to send another out. When it came meat in it was so undercooked. Talk about disgusting! Decided to give them another try with just a pizza a few weeks later, only to have them charge my credit card and not show up. When I called and asked to speak to manager he refused to get on the phone. The quality of Domino's on Lowell St in Manchester NH has gone downhill along with the service. I’m so disgusted and disappointed that I will not be ordering from here anymore!!
Reviewed Dec. 31, 2018
Hackers got into my Pizza Profile and ordered two pizza orders in two different states, both not my own state, within minutes of each other. They placed the orders using my saved credit card information. I notified Domino's and they refused to refund the charges to my card. Domino's should make the consumer re-verify the credit card information for orders that are delivered to addresses that are not the home address of the Pizza Profile. I was very disappointed with Domino's customer service and this, in addition to their inferior products, means I am no longer a customer. Be sure to use a strong password on your profile if you save your credit card info.
Reviewed Dec. 30, 2018
My wife and I placed an online order for pick up of two two topping pizzas, pasta, and wings at the location Store #6890 8613 Alameda Ave. El Paso, TX 79907. The website showed that the order was to be ready in 20 to 25 minutes. When we arrived to pick up the order I was handed two boxes with cold pizzas, a bowl of pasta with barely enough of a serving for one person and "specialty chicken" not wings, which were also cold.
I asked to have the order redone as it should have been piping hot since we showed up within 5 minutes of when the order showed it was to be ready on the website. The girl at the counter said she couldn't help me and that I would have to take it up with the manager. When I asked to speak to the manager I was told that they were unavailable because they were out making delivers and I could call back tomorrow. I then asked for some ranch for the chicken concoction they had given me and some parmesan cheese and crushed red pepper for my pizzas. I was told I would have to pay 75 cents per ranch and 2 dollars per package of cheese and peppers because they now came in a container not packets.
When I politely asked the girl at the counter when they had changed from being included with an order to being charged she gave me attitude and said, "since I started working here". As if I would know when her start date would be. I will never again be ordering from that nor any other Dominos store ever again. Worst dining experience of my life.
Reviewed Dec. 25, 2018
I'm a fan of the discount prices some of the best in the city for pizzas. Unfortunately I'm not a fan of the portion of pasta that is given. We buy our pizza and pasta from Burnaby Bc location. Pasta is great but the portions are very small. Please consider adding more to eat. Thank you.
Reviewed Dec. 22, 2018
I just called this restaurant because my daughter ordered a pizza. Apparently she ordered to a hotspot and didn’t understand. She just turned 16 and she has her first job and has her first card. Apparently there was an altercation about getting a refund because my daughter never got her pizza because she wasn’t at the hot spot. I just called the pizza place and they told me they in fact told my daughter they would not give her her money back. Jennifer to be specific.
I called and asked for a manager to calmly sort out the situation and she rudely told me what I need to do with my child and how I need to discipline her because I am hearing half the story and she told me my daughter and 70 year old mother repeatedly called there, harassed them and interrupted their dinner rush which is highly unacceptable. (Trust me I was shocked by the customer service and was only calling to see what happen to my daughter 21 dollars which is not hard to come by at 16. It’s kind of a big deal.) I had to redirect the young girl I was speaking to and calmly tell her that I was only calling to see what happen and why they didn’t refund the money. She said that was policy.
I went in Domino's website to read what they had written and it only says if you're not satisfied they will refund your money. I asked her, "Was this policy online?" She started telling me how they are a five star restaurant. I asked her like my mother did prior for corporate number and she told me she can’t give that out. If I want it I should google it. (Really I spend money and put this food in my body and corporate number is not accessible to me? Mind you my mother a senior 70, not really a pro at the computer.) So she’s tells me this policy is a franchise policy that states if you order hotspot and the pizza not successfully delivered that you don’t get your money back. I had to ask for like the 10th time. "I understand mam however is this policy somewhere visual for the customer." She stated, "I don’t know???" I thanked her and ended the phone call. There still a lot I didn’t not tell you but what is unacceptable is this employee's behavior.
I spent 10 min on the phone listening to this women tell me how my senior mother and my child were wrong and then she started giving instruction on how I need to correct my child. Unbelievable. I still didn’t get upset because that’s not what I do. However I am disturbed that this person is working. Oh and I don’t even know whom this women was because before she started reciting the franchise inside policy that she doesn’t know if it is visual to customer, she told me that the manager was on the phone and couldn’t come to the phone. Before I could finish my statement she cut me off in a very nasty condescending manner and said, "Yes I know about this situation," and just went off. I still was very nice to her because she probably too is just a young child trying to make a couple of dollars. However Jennifer or the manager, I don’t know, I never got a chance to speak with them.
I never got past the women whom knows policy but not whether is visual or not. It’s just really sad that we support business like this and I will Tweet, FB, Yelp, Pinterest and more this situation because it’s not fair to my daughter. It’s also not fair that I was very pleasant and I had to be cut off and told how to raise my child from a child. All because of a misunderstanding with ordering a pizza. What happen to conflict and resolution skill training on jobs, what happen to the customer is always right? This place will not get any more of my family's money and I will make sure this complaint is received by corporate and dealt with accordingly. I do know how to google research and find things. I actually hold a degree in research. So I’ll do my due diligence to at least make sure Domino's are training their young employees well enough to service the community respectfully. This restaurant is in Battle Creek Michigan on Capital Ave.
Reviewed Dec. 22, 2018
I had ordered Handmade tossed pizza, while it arrives quite late, this is their first careless. Second but important issue I have is the pizza was overcooked. It looks like somebody throws pizza over the pizza tray. Spilled the cheese all over, the least awkward moment is the pizza is beyond salty, can't eat. This is just crap.
Reviewed Dec. 20, 2018
I preordered a chicken bacon ranch sandwich from my local Domino’s a little over an hour and a half before I wanted it delivered. They delivered 15 minutes early and when I opened up the box it looked like they just threw everything in there without a care. Upon taking a bite I tasted something odd. Turns out the bacon was pretty undercooked. I called to tell them and they said they’d send over a new one (bonus points for them) free of charge.
Second sandwich arrived and it looked way more neat than the first one but when I removed the bun to check the bacon, the bacon on this sandwich was so much worse. It looked like they opened up a pack of raw bacon, shredded it up and threw it on my sandwich. It was beyond flimsy and had that raw looking pink color and it wasn’t even warm! So me being starving and not wanting to waste money, I decided to nuke the bacon from the first sandwich in the microwave and eat that one. Hours go by and guess who’s been stuck to the toilet for the past 2 hours? This chick. Needless to say, Dominos will not be receiving my business ever again! Lewistown Domino's lost my business.
Reviewed Dec. 19, 2018
The "general manager" Jordan. Horrible tact, & enjoys arguing. As though the store's ran by a teenager with an attitude is good for business. Ordered 3 pizzas, 1 came out BLACK & charred. I called the store & told her I didn't want that pizza, it wasn't touched, & she said it was ordered well done. I informed her I didn't want it well done, also it was the only well done pizza I got from Domino's black. She proceeded with "I made it so I'm going to have to charge you for another". All I wanted was another pizza & she could take back the black one. But Jordan said "I don't care, I'm going to have to charge you for another one."
I told her, what about Domino's guarantee? She said her dad owned the store. Jordan's tone, tact, unprofessionalism, poor interpersonal relations & lack of compassion- gave an impression she didn't get her job for being deserving of it. She continually argued with me because I wasn't satisfied with the product that she had made. All I asked for was a 1 for 1 swap. Didn't get it. A general manager acting this way is sad, but why should we expect more, from someone so less?
Reviewed Dec. 17, 2018
Domino's Pizza at Rebsamen is less than 3 miles from my house--called them an hour later to find out about my pizza. The person who answered was less than helpful and asked if I wanted to cancel my order. I did and will not be using them again.
Reviewed Dec. 16, 2018
We were in a new city and hungry. We saw a Domino's about 2 blocks away from the hotel we were staying in. We went to our rooms tired and ordered pizza on their app. It said 64 mins and we had no other choice but to proceed with the order. The app showed that the pizza was prepared, cooked in the oven and examined by a “pizza specialist”. This was 20 mins into the order. Then the status did not change, we tried to call the store after 45 mins to see if they are delivering it, but no one answered for 30 mins. After about 90 mins the order status changed to cancelled. We didn't even get to know what happened, hopefully they don't charge my card. Terrible Experience.
Reviewed Dec. 14, 2018
Along with the end of free shipping on Domino's pizza now also have the nerve to charge 30 cents more for MOST of the toppings and when I complained they used that most deceitful excuse, "it is in the fine print that prices may vary." If you went into Target or any store and found the prices different from the ads and in tiny print, prices may vary, would you buy from them? Then why with frozen supermarket pizza improving all the time would you buy from a company that is not honest enough to just say, this and that topping is 30 cents more instead of hiding behind that "prices may vary" nonsense.
Reviewed Dec. 8, 2018
I will never order at Domino's Restaurant 9451 Cullen Blvd Unit A Houston, TX 77051 United States ever again. I ordered my food at 8:00pm and had to call them at 11:00pm to see what’s taking so long and the whole time no one picked my order up from the store so I had to cancel and get a refund. And on top of that the customer service was horrible.

Reviewed Dec. 8, 2018
Stuffed cheese bread. Yuck! There is easy to cheese. I like cheese bread not cheese with a bit of bread you can't taste. I won't order this again. No one in my family liked this. We also tried the Parmesan bites. They were ok. A bit strong taste. Too much Parmesan. I love the pizza!
Reviewed Dec. 3, 2018
Domino's Address: 10625 University Ave NE, Minnesota. Dominos Store# 1913. Domino's Ph Number: 763-757-3030. I had two gift certificates as I stay in a hotel partnered with Domino's and the gift certificate says that I can order a free medium pizza of our own choice. So I had two gift certificates to order the pizza and even before taking the order, the manager at this store#1913 was extremely rude and asking rude questions like 1. "Where did you get this gift certificate from"? 2. "Who gave you these gift certificates?" 3. "Last time when you ordered, we didn't get the gift certificate back from you" - I already gave the Domino's driver the 2 gift certificates that I had (is it my problem if the driver does not go back to the store and submit the certificate).
This manager was extremely rude and was totally unhappy with our order. Will never order in this store again. I have been ordering pizza only from Domino's in the past 15 years and I never expected this from this manager on duty (Date happened: 12/03/2018 - 12:55 am). Kindly, please throw this manager from this store as he doesn't know how to treat loyal customers. Extremely disappointed.
Reviewed Dec. 2, 2018
I call a phone order in 12/1. It was delivered to my home in the time frame they said. However when I opened the box it was the wrong pizza. One that had things I have allergies to. I called and spoke to a young lady who ask for the # on the box and quoted what I had ordered. She said she it was being remade as we spoke and to just toss out the pizza. One hours later I called back to check on the staus and was told that no remade was ordered. I spoke to the supervisor who told me then that the delivery person gave me the wrong box. (HUH?) I ask for a refund to my credit card as it was too late in the evening and told that he could not do that, to call the general manager the next day between 4 pm and 12:30 AM which I will do. More to come after that conversation.
Reviewed Dec. 1, 2018
Ordered cheese sticks and sauce. Paid for it!!! There was no product when it came home. I called the store and complained. A manager was supposed to call me back. I called for manager or anything. No response. Asked to rate my experience on multiple surveys. No response.
Reviewed Nov. 30, 2018
I very much enjoy Domino's for their amazing pizzas. There put the time and effort into their food and it comes out amazing to the taste! I personally get myself the cheese pizza because I love how they put on extra cheese!!
Reviewed Nov. 29, 2018
My app was hacked and over $400 was charged to my account over 7 separate orders from TX, NY, KS, GA & CO all in one day. Domino's told me it wasn't the app but my email that was hacked because I use the same password for more than 1 account which I don't. My password for the app was only for the app. I was told to talk to my bank to dispute the charges and then I was ignored when I emailed them and said I wanted to address the chargers with them not my bank!!!
You have unfortunately lost a very loyal customer. This has not been handled professionally at all. I expected better from this company. You can fix potholes in roads but can't protect my card information on your app. I frequently use the app to order from the amazing store around the corner from my house. I will NO longer spend any more of my money on a company who doesn't care about their customers...
Reviewed Nov. 27, 2018
My app was hacked and $500 was charged to my account over 9 separate orders from TX, NY, KS and LA all in one day. Domino's told me it wasn't the app but my email that was hacked because I use the same password for more than 1 account which I don't. My password for the app was only for the app. I was told to talk to my bank to dispute the charges and then I was ignored when I emailed them and said I wanted to address the chargers with them not my bank!!! Y'all have unfortunately lost a very loyal customer. This has not been handled professionally at all. I expected better from this company. Y'all can fix potholes in roads but can't protect my card information on your app. I frequently use the app to order from the amazing store around the corner from my house. I will NO longer spend any more of my money with y'all.
Reviewed Nov. 26, 2018
Don’t ever order from the Domino's in Round Lake. The manager and employees on shift today kept laughing at me when they voided my order. Kept getting promised my order would be at my home within 20mins over and over. Kept lying to me that my order was out for delivery and we can review my Ring doorbell. I have no delivery man/women showing up. My blood is boiling with the customer service. My order was in the system at 6:30pm and now it’s 9:23pm no food. My husband had to drive out 9:20 to get the pizza I ordered at 6:30pm. Everyone just kept laughing that they leaving a family of 5 starving by their lies. This customer service is beyond **. My husband got to the in 8 mins and they tried to tell them the snow is delaying us getting our order. Like what? Three hours to get to me. Are you kidding me?
Reviewed Nov. 20, 2018
Yesterday I ordered pizza... I got delivered but around 10 pm. It's really worst having Domino's Pizza. I didn't expect you have delivered the spoiled cheese pizza. Really from yesterday till now I m getting vomit sensational. I will really hate having pizza hereafter. You made my date horrible.
Reviewed Nov. 20, 2018
I was told 35-40 min. Guy shows up an hour later. When I opened the box I wanted to drive it back to them. After an hour wait it should have been hot, (wasn't). It looked old, and poorly put together, was worst experience at Domino's. I had to give one star to do review, lucky them.
Reviewed Nov. 18, 2018
My daughter ordered us dinner from the Amherstburg location, she ordered 2 large pizzas and the boneless wings, this cost us $50. After the order was placed we seen a flyer in our town paper for 2 large pizzas, boneless wings, garlic bread and 2L pop for $34. I think it's absolutely BS that the person on the phone wouldn't have mentioned this deal. Also it took 1hr and 20min to get our cold pizza! Waste of money. Will never deal with Domino's again!
Reviewed Nov. 17, 2018
We have used this location for years since it opened. In all the years we had one complaint today. Our pizza was poor quality. Period. It was carry out. Once we complained we were told if we bring the pizza back they would replace it because people always try to get free pizza... Really? So what happens to the bad pizza when returned? Am I the recipient of one now? Health code violation... offer me a pizza for a later date, make note by my number that the replacement, and apologize and not necessarily in that order... If you can repeat my previous order you can make notes of our previous requests and not offend good customers.
Reviewed Nov. 15, 2018
Ordered veggie pizza and they put meat on it. Waited half hour for correct pizza. Next time ordered 3 topping pizza and cheese pizza, picked it up and brought it home. When we opened the box, it was most unappetizing, over done pizza with minimal/scarce amount of toppings. When called the store, they said “when ordering you should tell them you don’t want it we’ll done”. What??? I’m confused!! All my life...I just place an order for pizza and usually they know how to cook it!! Btw...over done pizza...twice in a row!!!
Reviewed Nov. 11, 2018
Our Grandson wanted Domino's. We wanted to eat there. We ordered ours & he ordered a SINGLE CHEESE! There was mix ups in orders. After 20 min we received our med pizza. They were gonna give him a brownie cookie. He ordered a Single Cheese. Someone at the register had them to make a med cheese for him. They were told to make his 1st. They didn't. He still had to wait 15 min. By then our pizza was cold. Gonna be a LONG time before we order from y’all.
Reviewed Nov. 10, 2018
I order Domino’s frequently and even have a free pizza I have not taken as of yet. Last night I did my "usual order" and as always paid with my debit card. The guy comes and says I owe cash. Confused I said my debit information is there. I check my account and they did not take it out. I quickly try and get cash up. Meantime he is calling the place in Pompton Lakes NJ and HE IS ON HOLD. I ask if he has change...no he tells me. I said, “I can give you the exact amount but I will only have $3.00 left for your tip.” HE TELLS ME NO!!! He doesn’t have change and I am not about to give this idiot a 10.00 tip.
It’s pouring out. My pizza is getting cold and he is STILL on hold! I finally tell him, “I don’t want this cold pizza and you don’t want to take the exact amount because I only have 3.00 left for a tip?” I always pay with debit and cash on delivery for a tip. This driver was a greedy **! I closed my door and said, “Keep your cold pizza!” They did not even have to courtesy to call me and ask me why! I won’t be ordering there anymore!
Reviewed Nov. 10, 2018
I order the same pizza every time I order, the Memphis bbq chicken and for some reason every time I order it they don’t put bbq sauce on it. Last time I checked I didn’t order chicken and cheese pizza, it’s not hard to read and order and make the right pizza.
Reviewed Nov. 8, 2018
Order no. **. Outlet Laxmi Nagar. I already ordered and paid online 581/- and after 25 mins call Recd from your outlet and boy said, "We are not deliver your order." After receiving payment you call me after 25 mins and said, "We are not delivering your order"??? Refund my amount right now.
Reviewed Nov. 6, 2018
Anybody who belongs to Piece of the Pie Rewards and has their information saved on there should delete it now. In a span of 10 minutes, someone hacked into my Domino's account and spent $150 on pizza. Best part of it is I live in Texas and these charges were made in Delaware, Maryland, and California. They did not use my name, my phone #, nor my address listed on my account and yet 3 different Domino's delivered to these people. One Domino's delivered to the same address on 2 orders that were 4 minutes apart. I called the corporate office this morning and was told they are sorry for my inconvenience and they will reset my account. Not that any of the stores will be held responsible for the fact that they didn't check the information. Or that they will reimburse me for the fee on the 2 new debit cards I have to obtain because of their negligence.
All I was told was they understand my frustration and they have documented everything I said. I called the stores directly and was told they would investigate once the claim was filed, but they don't do that at the store level. I honestly cannot believe the response I received from the corporate office. I will never give this company my business again and I will pass my ordeal on to my friends and family and hope that they do not patronize this business again!
Reviewed Oct. 31, 2018
Trying to order pizza and wings for delivery. The man did not understand Richard's order, so he handed me the phone. I was trying to explain what we wanted for first part of order. At that point he says, "You can't get that, it's two 5.99." When I said, "I had not got to that part yet." He says, "Calm down." And we know what happens next. I am enjoying my pizza. We just walked to Pizza Hut. Yummy and no meanness.
Reviewed Oct. 28, 2018
Understanding how busy the store can get, I think with all the money you guys make, you should hire more people, but people that will do the job. Today might be the last time I order Domino's at least from this location so that I dont have to be serviced from this store. I am a loyal customer who orders Domino's almost every weekend. Years ago I had an issue about an order that came in all scattered and cold and stopped ordering and never took anything free that was offered to me because I dont care about free stuff. I like to pay the prize so I can get a good service and always give a good tip to the drivers.
So I started ordering again and every week it's something. One week they forgot the soda, then the bbq sauce or the pizza came in cold and dry or it never came and they refunded after I waited hours but tonight they texted me at 9 pm saying it was on the way but then at 10:20 pm the driver calls and when I got outside the driver gave my order to someone else who I saw walking into the building with my order and even help opening the door. Like really! This stored should be closed because of all the stupid mistakes they make. I am sure I am not the only one who thinks the same as I have seen other reviews and also seen it in person one time I decided to go get my order and came across a big line of people who also ordered online. You guys make enough money. Hire the right people or go out of business. In addition, they never pick up the phone when you call.
Reviewed Oct. 27, 2018
I ordered online @ 9:30 pm. It is now 12:02 pm. I’ve been on hold for 45 min. Before that I got hung up on. I was holding for over 25 minutes. As I’m typing this review now after midnight I’m still on hold. A live person never answered but the greeting says, "We will take your order shortly." Location Jerome Avenue in the Bronx. It’s the worst. That location just needs to close. Terminate the whole staff. Had give a rating in order to submit giving a one star 'cause I can’t submit but it deserves none.
Reviewed Oct. 18, 2018
Domino's outlet phone is not answered. You don't know when the pizza will be delivered. Very poor service. No response to customer. Brand like Domino's is not keen how their franchise are providing customer service.
Reviewed Oct. 15, 2018
The cheese on the pizza was grey & disgusting looking. It was so incredibly salty & tasted like cardboard, in the trash it went. The wings were worst! With hair on them, vinegar sauce or something not of this earth. Not edible. Almost $30 plus tip to the driver who couldn't find my place in heavy rain, I ended up carrying this crap in the pouring rain only to end up throwing it out. The worst pizza I ever had (not had).They should be ashamed of this crap they sell. Never again!!!
Reviewed Oct. 15, 2018
Ordered online a carry out order. Made sure to arrive before the estimated ready time. When I got there, one employee was sitting down outside by the door. I went in to find the monitor displayed that my pizzas were ready. The one employee in the store greeted me and stated he would be with me in a minute. He was restocking pizza ingredients at the prep table. I looked at the pizza oven, and my pizzas were on the end of the conveyor belt, getting cold. About 4 minutes later the other employee came back in and boxed my cold pizzas up and took my money. Poor customer service. It seems they would train their employees better.
Reviewed Oct. 14, 2018
Three pizzas and a Chicken Caesar salad later today... The pizzas weren't fresh and the pre packaged salad was a joke. There was no lettuce in it barely. It looked like a prepackaged lunchable 99¢ salad. Why? Your claim is your food is fresh. Yep. Nope. Not at all.
Reviewed Oct. 14, 2018
Reviewed Oct. 13, 2018
Always something with this place. I asked for a salad with balsamic dressing and an extra dressing. Got ranch, no extra. My pizza barely had any sauce on it. If it's not a 2 hour wait, my order's wrong. Seriously, how hard is it to throw in the right dressing? I've not gotten my drinks before too. Maybe you need to look into hiring competent staff? If I could give them negative stars I would.
Reviewed Oct. 9, 2018
I ordered a large pizza with 3 toppings and tomato sauce from 3682 John F. Kennedy Blvd in Jersey City, NJ on 10/8 at 9.40 PM. When it was ready, I saw my pizza had the garlic parmesan white cheese on it instead of tomato sauce and it was a medium size without any toppings on it. I informed the cashier and he called up his manager. The manager totally objected that he put white cheese on my pizza, then he became enraged and swung my pizza at the garbage can and the pizza rolled off the floor. Then he ordered me to get out the store, pointing his hand toward the door in front of a dozen of customers. I cannot believe that Domino store manager has the audacity to humiliate and disrespect a customer as such instead of being apologetic, courteous and polite.
Reviewed Oct. 7, 2018
Writing this review from my bed. Early am hours. Had Domino's thin crust pizza yesterday from Santa Ana, CA store located on Harbor. Had it for evening dinner and I could not sleep all night. Running into restroom multiple times. I had Domino's Pizza many times in the past but this is my first time bad experience. No more Domino's Pizza.
Reviewed Oct. 6, 2018
This business is on Hwy 501 Myrtle beach, we have patronized this place for two years but it will be some time before we return (Upset stomach etc.). Our visit was on 10/5/18 and by the way the parking lot drastically needs to be repaved FYI. Thank you.
Reviewed Oct. 2, 2018
Mellany at Domino's number ** wowed me with her customer service. She went above and beyond. I've order pizza over 10 yrs and it's the thought that counts. She asked if I was using any coupons at the end. I said no. I asked if they had any. She said 1. It took off 2 dollars. It's the thought that counts. Thank you. Made me a happy customer.
Reviewed Sept. 26, 2018
Domino's Pizza out in Willingboro New Jersey is disgusting. This is the 3rd time something occurs. I ordered pizza from them 1 time. My pizza was not fresh and burned. 2nd time ordered a family meal and it was cold and chicken felt like rocks. 3rd time box was broken and pizza was old as hell. I will never order from Domino's ever in my life. And I don’t recommend it to anybody.
Reviewed Sept. 21, 2018
The worst store ever (1195 Fairburn Rd Atlanta, Ga.) and the employee ** is very rude and unprofessional, I don't know how she even has a job still. I ordered a pizza at 10:30 pm. Was told it was being prepared by ** so at 12:30 am, after waiting 2 hours, I can the store only to be told by ** that, there were no drivers, now I could completely understand how you can maybe not have a driver on hand for a few minutes. However I'm thinking that being a well established company there had to be a better way of doing things, you cannot take the consumers' money have them wait for hours only to tell them, "Oh well not only do we not have any drivers, but our store is also closed so call back in the morning and speak with a manager!"
I cannot believe that in this day and age you all still haven't figured out what customer service actually means! I would much rather deal with the racism at Papa John's than to ever spend anything penny with your company. You just lost not only a customer but a entire company, I'll get my pizza from Pizza Hut for my company luncheon from now on. I'll starve to death before I ever purchase anything from your company again.
Reviewed Sept. 20, 2018
This evening I called to order a pizza on my way home. Right away I could barely hear the girl over the f-bombs and arguing in the background. When I got to the store they were blaring music. The girl was sitting on a bench got up and turned the music down and began making pizzas. She went to the freezer and grabbed a pizza crust which brushed the top of her head. Before I had even made it halfway out of the store they were blaring music again.
Reviewed Sept. 19, 2018
Domino's has a record of forgetting parts of my order, but I stuck with them because they always made good on it. Except this time. The last time I ordered, they forgot my blue cheese dipping sauce. I called, and they told me it would take at least an hour to get it to me, but they could credit me for free chicken wings. I never got the credit, no promotional code, nothing. I e-mailed their complaint department. Several days later, I got an e-mail telling me that their complaint department doesn't do anything about complaints, and I'd have to e-mail the local office. The local site doesn't have an e-mail, just a phone number to order from. I e-mailed them again telling them that they lost a customer. No response.
Reviewed Sept. 17, 2018
Whenever I order Domino's Pizza online, it send the order to a location that is about 8-10 miles from my home even though there is a location about 1.5 miles from my home. Both the locations are on the same road. Every time, I complain to the location but it has not been corrected yet.
Reviewed Sept. 16, 2018
I ordered the pizza on the Domino's app went to pick it up it was for the third time ordering from Domino's in New Baltimore, MI undercooked, soggy and cold. the cheese wasn’t melted. He asked for a couple packages of pizza red pepper flakes from the girl at the register who said just so you know once this box is gone we won’t have these anymore. Bad pizza rude employees working at the store we won’t be returning! There’s a Jet's Pizza down the street! Always money well spent!
Reviewed Sept. 12, 2018
Tonight I ordered pizza at 7:30 pm. At 9:30 pm I called back to ask where is my pizza??? At 11:30 pm. pizza arrives after I canceled. This is 3rd time this Domino's in Antioch TN has screwed up my order. Never again.
Reviewed Sept. 9, 2018
Waited forever for cold food. I literally waited an hour and a half for one pizza and cheese bread to be delivered to our house which is 5 minutes away from the store. After 45 mins of waiting we were told it was still on the rack.
Reviewed Sept. 8, 2018
I ordered 3 medium pizza. Over almost 2 hours to deliver. When I called the store 1 1/2 hours after I ordered the manager just told me that the order was place before she had in and that she was busy and they were very busy. Not to mentioned that the pizza was already paid for, no apologies. The order arrived 1 after all cold and soggy. Very disappointed. Last time I will ever order from this stores.
Reviewed Sept. 4, 2018
I ordered Domino's online which was met with a harsh response over the phone. Some jerk called me and sternly said, "We've canceled your order. We don't go into your area because of its foxview". I'm guessing because my area is predominately ** they won't come here because no we don't have jobs so we can't possibly pay for pizza. Lol. They didn't even give me a chance to say I'll pick it up then. My kids were pissed off when I told them. That's not cool and I hope this review helps. Never ordering Domino's again.
Reviewed Sept. 2, 2018
Order a so-called Pizza from Domino's Pizza. Extra cheese, sauce and sausage but when opened box it was a joke. Paper thin. No to little sauce or cheese!!! Sausage I saw a little piece. $15.00. I can't understand how they are in business. Figured large pie would be fine for 2 people. Better off going to a pizza place and sharing 1 slice!!! Would have been more satisfying.
Reviewed Sept. 1, 2018
Called Domino's Pizza and ordered a large veggie pizza with 3 toppings. We were charged $24.03. While they advertise $5 and $6 pizzas, they charged us $24+ for 1 large veggie pizza. I called them again to double check if it was a mistake. They confirmed $24.03 was the correct charge after tax. I asked them about their advertisements, he said "you have to ask if we can apply specials on the order; otherwise that's the right price for the pizza". Well Domino's, you are a ripoff, and there are better place to buy pizza for that price. You just lost a customer.
Reviewed Aug. 29, 2018
The rewards program for Domino's Pizza is the worst rewards program of any company I have ever worked with or purchased from. Every pizza place I know of has rewards based off of how much money you spend. However, Domino's only allows you 10 points a day no matter how much money you spend. I spent $260 for a youth camp pizza party and Domino's would only reward me with 10 points (60 points gets you a free pizza). If I were to have ordered from Pizza Hut or Papa John's or the like, I would have been able to receive 4 or 5 free pizzas. Instead, I'm stuck with only 10 points (1/6) of a free pizza. I called and they only provided me with a 10 dollar gift card, which at least is something. However, I will not be eating at Domino's anymore until they fix the worst possible customer appreciation and rewards program I've ever seen. STAY AWAY!
Reviewed Aug. 21, 2018
I ordered a salad and other food. It was slimy and brown. I was told I would get a credit. I ordered a salad again. They brought the other food but they said they had no salad. I was told I would get a credit and some garlic twists. I ordered again and I got no credits, no garlic twists, nothing. No credits at all were on my account. I reported that I ate what was delivered and I got sick with diarrhea, gurgling stomach and noisy bowels. They poisoned me with the food they delivered while my stalker went by on the street on his skateboard, backward cap, he goes by here every day taking pictures.
So the Domino's delivery guy timed his delivery with the stalker passing letting me know they were poisoning my food. I have been promised $30. I paid money, I expect money back. They want to keep your money and deliver you poisoned food. I have received no refund. Who would want to eat again or have a delivery person deliver you poisoned food? ** DOMINO’S.
Reviewed Aug. 17, 2018
Yesterday, I was moving house and wanted to order a pizza online. I went on Domino’s Pizza website, tried to order online, but it wasn’t working. Then, I decided to call their hotline. The girl confirmed that there was a problem with their website, and helped me to confirm my order. Then, the nightmare begun… One staff of their store told me that I should come to pick up my pizza, but I confirmed that it was for delivery. I asked to modify that, and deliver the pizza to my place. The shop owner took the phone and started to yell at me. He was insulting me on the phone (using the ** YOU word)! At the end, he said that there was nothing more to say.
After that, I called the hotline again to ask if my order was confirmed as a delivery… The person on the phone told me that it’s confirmed and that I will receive it, without any notice of timing. A guy came to my door with the pizza (it took 1:30 hour). It costed 93 RMB in total, and I gave 100 RMB note. The guy took my note, and started to leave without a word! I had to stop him to ask him for the change. He looked very surprised and said that he doesn’t have the change, that it’s my problem. Hopefully, I had the change to pay him. Really, I think that Domino’s Pizza China is a big joke; I rarely saw such a bad company management and will never order again anything from their store.
Reviewed Aug. 16, 2018
I went in store 15710 Mt Oak Rd, Bowie, MD 20716 to places my order which was a large pizza with double chicken and pepperoni with no cheese in it but to my greatest surprise the chicken was so scanty in it. It ought not to be so. If a customer ask for something they’re paying for then they should get what they asked for. And if they're less product of a particular item or a topping then it’s the employees right to inform the customer what’s going on. Courtesy demands that. I was forced to eat what I had since I had left the store. Here is half of the remaining pizza.
Reviewed Aug. 16, 2018
Today, I ordered a pizza online. When I went to pick up my order I saw that person who is making a pizza there. Her nails were too long, with nail polish, and she was not wearing gloves while making pizza. Also, she was holding her iPhone while making pizzas. She was so rude. I saw that my pizza was ready and staying there. I asked her to handle my order because my pizza was staying there for a few minutes. She showed me her attitude and she didn't give my order. She put my order on the front desk. She did that because I asked her to handle my food.
I asked her name from another employee who was working there. She said her name is **, also she said that "she is an assistant of manager" even though I didn't ask. I surprised when I heard because the assistant of managers and other employees must know about food safety policy, and must be vigilant in ensuring conformity with practices that safeguard public health. She must know about customer service and food safety practices. In fact, who cooks, and prep must wash their hand every single time they touch their phone, hair, and pants etc. She was playing her phone while making pizzas for customers, and she is an assistant of manager.
It is so sad that there is this kind of employees. Because of this kind of employees, people are getting sick or infections. I don't know who hired her and train her. I don't think that she is trained well. In addition, all employees must know about food safety, handling, preparation, and of course no nails/nail polish who works at restaurants/food department. Store (7137): 16260 Military Rd. SeaTac WA 98188. Phone: 206-242-4444. Order placed: 08/15/2018 10:53 pm.
Reviewed Aug. 12, 2018
I tried to place an online order and they wouldnt let me. :( I called the store and they were rude and very uncooperative, told me "if you want a 2 hour wait." I was trying to give y'all one more chance and y'all blew that... No one I work with and no one at the hotel will order from y'all anymore if I have anything to do with it...
Reviewed Aug. 7, 2018
I received a coupon in the mail for a FREE Domino's pizza of any kind. It was customizable, as long as I ordered online and picked up the pizza, it was free. It said I saved $26.06 for the free pizza. I ordered an XL Philly Cheesesteak with all the toppings but they limit that even. When I got the pizza, it was all dry, no cheese having, skimpy on toppings, no cheese on the pizza and not hand tossed. They also kept my 20 oz bottle of Coke but gave me a dented Marinara sauce for free! The customer service agent would not make eye contact with me. Sorry but that was not a $26 pizza! More like I'm sticking with Papa John's.
Reviewed Aug. 5, 2018
I ordered a pizza online from Domino’s on 7/8/18. District Heights, MD. After two hours there was no pizza, but their online tracker said it was delivered. I called the store & they had no idea where it was. I asked for a refund & was told it would take 5-10 business days. I then ordered another pizza from a different place. At about 11 pm the Domino’s driver showed up & said I could have the pizza for free. I thought the matter was resolved but then never got the refund. Waited 10 business days, called the store, was told it was being processed. Waited some more days. Still no refund.
I contacted the corporate office via their website. No response. Finally had to post about it on their Facebook page & got a response- but they just forwarded my issue to the store who ignored it. This happened several times until I posted on their FB late again & they finally agreed -rudely- to send me a check, which they did. Never will order from them again. Rude, not responsive, completely unhelpful, completely unfriendly.
Reviewed Aug. 1, 2018
Domino's never remedied, and I'm ripping up all ads sent to my house now. Just received one today. It was never corrected, the order and long wait time, lies by the Dravosburg, Pennsylvania store. It's been many months since then, and I have other stores to buy from, the Ad reminded me that nothing was done ever. Other stores are making the money your could be currently.
They came outside that day, after about 2 hours, went outside to get the pizza, the pizza delivery drove off. He told the main office that we refused the order, but left when we had money, after 2 hours. The man gave the driver our phone number, he called and harassed us, the driver for the Domino's. We always ordered and paid before, and only have a track record of paying, but the harassment over the phone by the driver and driving off with money in hand, something is drastic wrong for that order at least, you should remedy such problems, not always trust liars from your stores, it's costing you customers and money.
Reviewed July 29, 2018
I ordered 2 pizzas last night. One was regular crust and the other one was the so called pan pizza. Neither one of those pizzas tasted good. The pan pizza was not completely cooked and the crust was kinda wet? It had no taste. Will never go back to Domino's again. Was not worth the price that I paid. Lesson learned.
Reviewed July 22, 2018
When ordering my pizzas online, I saw a 14" Everyday Special w/ three toppings for $7.99 each. After ordering what I thought was 2 pizzas; my daughter comes home w/ 1 pizza, 3 toppings on 1 side, just cheese on the other side! Total cost of $16.68. w/ tax! I called the Selinsgrove PA store where I ordered it, and was told that "We did not hit the coupon button online"!!! How do you start an ad with your "Bait-priced" feature, and turn it around to be 2-times as much for 1/2 the product!!! The manager basically told me it was our fault due to not understanding procedures, nothing she could do about it! Well, I know now what I can do... Last order period!! Fyi, this was store #4072, Selinsgrove, PA ph. 570-374-5665... Beware people!!!
Reviewed July 15, 2018
I placed an online order for a small extravaganza and a large meatza. My large was hard as a rock. Meat like potatoes chips. There are no words to describe the cheese. I will never give ANY DOMINO'S PIZZA FRANCHISE ANY OF MY MONEY EVER AGAIN. It's not even hot. WTF.
Reviewed July 10, 2018
7/03/18 I ordered online from Domino's at the Clybourn location and paid with credit card, my order was $67.35, the next day I noticed that I was charged $77.35, I called Domino's and a manager name Adam apologized for the mistake, and gave me $10.00 extra, but I tried to place an order for the special 50 percent off by speak to another Manager 7/09/18 because Adam was off, I asked, "Could I get the special" and she informed me that it was only online and I could not use the $20.00 that was in my credit with them, that I would have to pay full price for any pizza! I asked if I could just get my $10. Back and not order at all! And was told Only in the form of a credit with Domino's. I wonder how many people have they done this to? They have just lost a good customer!
Reviewed July 9, 2018
I recently went to the Domino's at the Circle K in Moss Point Mississippi and had a horrible experience. The older man that manages the store was very rude to my husband. He threw things at him, cussed him, and flipped him off in front of the staff and other customers in the store.
Reviewed July 7, 2018
The Domino's pizza on Russell Road in Kent WA is the nastiest place EVER!!! When you order a Philly cheese sandwich you get NO MEAT. Just cheese and onions, I requested no mushrooms. As you can see I got them anyways!!! GROSS GROSS GROSS.
Reviewed July 1, 2018
I haven't been to a Domino's in a long time. So I tried the one on Thompson Bridge Road in Gainesville Ga. Dough was about average, but I could have almost counted the ingredients on both hands and that was a three topping $2 for two more toppings over the $ 8 pizza. And the person taking the order could have been a little bit more friendly. Not my best pizza experience.
Reviewed June 28, 2018
On the main page of the website the coupon states $5.99 for two items. I selected 2 Pizzas, did not customize it and during checkout each Pizza was listed as 7.99. I called the store and they confirmed that it is online and that lot of customers had complained and that they cannot help. Calling the customer support takes a lightyear before you can talk to anyone. ConsumerAffairs I hope that this matter will be taken seriously.
Reviewed June 27, 2018
I have ordered for Pizza on 23rd June, 2018 at 21:15, Pizza was not delivered to me. I called up the customer care and they informed that they were not able to reach the franchisee. Service person called up at 23:20 hours and wants to deliver the pizza, is it a joke. Pathetic response towards a customer. I had to call Domino's Customer Care 5 times, 3 times my call was placed on hold and the call got cut after 10 minutes. Only once I got response. I have not received any response from the Manager as promised when I have submitted the feedback. If you do not want to provide service just close the DOMINO'S.
Reviewed June 26, 2018
After ordering online, I went to pick up pizza and arrived 25 minutes after order was placed. I was told that wait time for pick up was one hour and for delivery 2 hours because of staffing issues. If I had been told that up front, I would not have ordered.
Reviewed June 26, 2018
There was a misunderstanding between me and the store and I got a call from the district manager the next day and he made everything right and made me understand on what was going and because of him I am going to be as loyal as I always been and I will be recommending Domino's to all my friends. Thank you 4140 Tuscarawas Street West for making things right.
Reviewed June 25, 2018
My app was hacked for Domino's, corporate confirmed this. My problem is they told me there is nothing they can do for me. First problem. I had an email about the order which I knew I didn't make (order was in Brooklyn NY and I live in TN). I called the number on the order. Never answered. Called back. They finally answered and transferred me to the store. Store never answered and am pretty sure they hung up on me. Called the corporate number. They said, "Yup you were hacked" and there is nothing they can do. Asked for a supervisor who called me back 20 minutes later. By this time I am irate and she tells me there is nothing they can do. Call the store again and was told that if I had called before they delivered the food they could refund my money but since it was delivered there was nothing they could do. Won't even help a victim of FRAUD! I will NEVER spend a dime with them again!!!
Reviewed June 24, 2018
I ordered a large cheese sausage green pepper onion and 1/2 mushroom pizza for delivery. It came to 28.20. When it got here it was cold. Looked like cardboard and did not have the onion or green pepper on it, also the mushrooms were on the whole thing. The delivery was quick. Order sucked. I would not recommend this pizza place to anyone. They did send out another pizza at no cost!
Reviewed June 22, 2018
First time we've ordered from here and won't be the last. We ordered online so easy from the store on Foul Bay Rd Victoria BC. We got to track our order from start to delivery. It was so fast and such a nice joy to see a very friendly teen on a bike pull up to our house with the order. It was about 15 minutes and so delicious. Amazing. This doesn't happen often when I give a full 5 star but these guys deserved it for sure.
Reviewed June 6, 2018
I will not purchase Domino's pizza again. When did it become acceptable to put so many additives in cheese that it is NO longer cheese? Pizza is supposed to contain mozzarella cheese... cheese that makes strings when you pick up a piece of the pizza. The "cheese" on Domino's pizza does NOT. I don't know what they're using but it's NOT real cheese! Domino's needs to stop cutting corners and start using real ingredients. People need to be able to be able to purchase something and be comfortable in what they are eating. This certainly does not include some questionable white topping Domino's passes off as cheese!
Reviewed June 5, 2018
I find that Domino's Pizza could use fresher products and add a little more variety to their menu. But other than that, the hospitality was very good and the employees were helpful.
Reviewed June 3, 2018
Our driver's name was Coltin and he had an overall awesome attitude and was very polite and courteous and did an outstanding job tonight. I am a regular at Domino's and this was the first driver I had that was worth leaving such a compliment. Would love to have him again! Thank you Coltin and thank you Domino's.
Reviewed June 2, 2018
The pizzas from there can be amazing when they deliver what you asked for and when they are not cold. The store is only five minutes away so that should not be an issue. They need to be more careful following what is asked for especially if it is done online so it is in writing.
Reviewed May 30, 2018
@Dominos #HELP #WorstUnqualityCustomerService ☆857 W. 115TH STREET *CHICAGO, IL*☆CLOSE @ 12 A.M, ORDER via App Before 10p.m #OUT #NoFood #Only2Drivers #InstantPayment #NoInstantRefund #NoRESOLVE #Sarcastic #Unprofessional #Incompetent #Condescending #Rude #Inconvenience. Disregarded. The Manager was disgustingly rude, sarcastic, unhelpful, and condescending when claiming that their location had "RAN OUT OF FOOD"...Plus made mention of only have 2 DRIVERS (Low on Staff)... Completely unacceptable to have customer's ORDER and PAY UPFRONT, but when this location could NOT properly accommodate our $30 order, it did NOT seek to rectify the situation that comes with TRUE accountability.
Reviewed May 27, 2018
I have to say that the manager at my Domino's on 7th street in Terre Haute is the bomb. Very professional and kind to his customers. Oh, and makes great pizzas Kent! Runs his shift expediently. I cooked in the army and watched them work like a machine.
Reviewed May 19, 2018
I ordered 2 chicken pasta dishes 5/16/18. When I got home there was NO chicken in either dish. I called back and manager said she’ll put credit on my account. I call and order something and credit not on my account. The lady said, "Bring me in something proving you ordered here on 5/16." I went to office and showed her my Domino's app which has your pizza profile. She STILL didn’t give me my credit. I will never use Domino's again. They just lost a valued customer. FYI we eat pizza at least once a week!!!
Reviewed May 15, 2018
I ordered a cheese bread & small 2 topping pizza (bacon & garlic) and instead of tomato sauce base I chose a white sauce. I received in a good amount of time. The cheese bread was awesome. However, the pizza wasn't really what I expected. I expected to taste the garlic along with the bacon. All I could taste was the BACON. I do love ordering from here but this pizza sucked. I did eat it, though, because I was very hungry. Also, I did NOT receive a copy of the receipt this time around. I was disappointed with this fact, too.
Reviewed May 13, 2018
This review is about Domino's Pizza, 12020 S Warner Elliot Loop, Phoenix, AZ 85044. It took about two hours to get my pizza. The delivery driver left the store at 8:59 pm and I received my pizza at 9:39 pm! Pizza was cold, very cold. I called the store and manager was rude. Is this how Domino's treat its customers?
Reviewed May 8, 2018
Late delivery of 1 hr even when the store is 5 min next to door. According to the policy of late delivery more than 30 min it was 1 hr and above but the delivery boy has to give some stupid reasons like he missed the bill by road. He even replied the amount will be deducted from his account which is not mentioned in the policy. The food arrived was 1 hr late and was cold even as if chewing a rubber. Even after giving feedback to Domino's where they mentioned you will receive call within 24 hrs but didn't receive any call according to the concern and no revert which is not at all valuable with customer service.
Reviewed May 6, 2018
When we became increasingly disappointed with Papa John's, we were looking for a new Pizza place. I saw an online special around Christmastime this past December 2 weeks before Christmas. I took them up on their special online offer. My debit card information was stolen and over $2000 was stolen from my account in just under 48 hours. I had to cancel my card and my money was frozen for a little over a week right at Christmas time and I was unable to order gifts online and it really put a damper on our Christmas. I am still pretty upset about this and is why I decided to put my experience online many months after the fact. BEWARE of ordering online from Domino's!!!!
Reviewed May 4, 2018
I ordered two pizzas yesterday and some dessert. I went to pick it up and paid the person. The person who took my money then went to make pizza, didn't wash his hands or wear gloves which is extremely unsanitary and disgusting! I told the store employees and their answer to me was "we will remake your pizza". I told them, "No, I want a refund," which I received. This is a disgusting way to do business and I want everybody to know never to order from Domino's because of how unsanitary they are! I will never order their pizza again... shame on Domino's!!!
Reviewed May 3, 2018
I placed an online order for the first time with Domino's store #3347 on 167th in the Bronx. My order came almost an hour late. Since I had already paid by credit card prior to the delivery driver's very late arrival, I decided to try it and see what my order was about. I noticed that Carlos, the driver was hesitant to give me my receipt and his name. I had to ask him his name three times! I hope the name he told me is correct, as it does not state his name on my receipt, but has server #3400 printed on it. Also... at first he told me that he did not have a receipt to give me and then a few minutes later, he produces one, saying... "Oh I thought I left it at the restaurant."
So, a woman was sitting in the front passenger seat and a young girl was sitting in the back seat. So, the girl in the back seat passes my pizza box, chicken box, two liter Coke and three sauces to the woman in the front passenger seat, who then passed my items to the driver. He didn't have my pizza or my chicken in the heat wave red bag, but sitting on the back seat!
So, Carlos then hands me all of my six items, without a bag or any napkins! All this was quite cumbersome to carry with no bag! It wasn't professional that he had passengers in the car, handling my food. This is shockingly my first time experiencing a driver having passengers in his vehicle, having a child pass me my food! I didn't know that Domino's employs children and passengers to help the driver hand the customers their food. It wasn't very appetizing to see my food change so many hands. I have never had a driver act so ** and unprofessional delivering my food with passengers in the car, let alone handling my food!!!
It didn't help matters that he didn't even say thank you for my order! He said that I should blame the GM, general manager for no bag or no napkins. I am quite sure that Carlos could have found a bag in Domino's and some napkins! My Goodness! Domino's should go out of business if they can't supply these basic staples with an order. Carlos also had no Domino's sign or banner on his car. I was standing outside, not seeing a Domino banner on his car. I could not tell what car driving by was his. He lied and said he was inside the parking lot fence but I was standing outside waiting for him and he did not arrive before me!
Now... onto the food, which made my experience go from bad to worst. The food was greasy and gross, with too much tomato sauce and grease on the pizza and barely warm!!! The chicken looked like it was re-heated over, with dried up tomatoes on top of it and didn't taste fresh either! It too was swimming in grease. It made me feel queasy and upset my stomach! I ended up throwing this Domino's food in the garbage! I reached out to Domino's. Mary ** of Domino's Risk Management cowardly sent me an email and wasn't professional enough to call. I gave them my number to find out about my bad ordeal with this order! She said in her email that she was not going to do anything to fix this bad ordeal. I even sent her pictures so she could see all the grease! The boxes even had the grease soaked through, getting me and my clothes greasy!
I also gave them my order number from off of my receipt! So... public, please don't give Carlos and his store #3347 or Mary ** of Domino's Risk Mgmt Dept any business! My hard earned money spent on this garbage meant absolutely nothing to her. I haven't set foot in a Domino's restaurant in years because as they admitted several years ago with their huge ad campaign, overhauling their pizza and stores, that their pizza tastes like cardboard!!!
Well... years later, with my first online purchase last night... their pizza is worst than cardboard tasting! It is extremely greasy, under cooked, doughy tasting, gooey with way too much tomato sauce and my chicken dish was also very greasy and stale! This is way too much turmoil to go through! Next time I will go get my own food from the grocery store and cook my own food, even if I am very tired! Domino's will not deliver any future greasy, gross expensive garbage to me, treat me bad by Carlos and Mary! I am now an ex customer!!! Domino's store #3347 doesn't even deserve one star!!!
Reviewed May 1, 2018
When placing an order from Domino's in Millsboro on 4/30 the order came 45 minutes the food was cold and wrong. Call this store spoke to Jen. The general manager and she accuse me of just wanting free food. I asked for the franchise information and she refused to give me the name and information are request it. We had to go pick up the correct order or wait another 45 minutes to an hour for delivery. When we did go in and pick up the food 4 to 5 hours after the food was eaten everybody got diarrhea. Now we understand why everybody in the back was laughing when we picked up our food. Be very careful of complaining or you might get diarrhea too.
Reviewed April 27, 2018
I can't even give them a 1 star. I have been ordering from Domino's never had a problem till today. I order last week and got it delivered. My neighbor ordered 2 days ago got it delivered no problems. I order today and waited and waited and no food so I called the store. For some reason my order got transferred to a different store and not the one on 29th and they refused my delivery and said they don't deliver here. Funny 'cause they did last week and 2 days ago. Pizza Hut here I come.
Reviewed April 22, 2018
I had placed an order for Golden delight pizza and a garlic bread with dip. I got a message on my number that it will be delivered hot & fresh within 30 min but since it was more than 40 min I called up customer care to track my order wherein he said it has been packed and would be delivered in 10-15 min but unfortunately it came after another half an hour... it took more than 1 hour for delivery.
The delivered pizza and bread was not at all hot and fresh, Immediately I called up customer care to inform the same wherein he told me he will arrange a call with the store which I refused because it happens every time the store people call up say next time we will deliver it hot but it doesn't happen. Every time we spent so much on Domino's for pizza but never receive hot and fresh pizza. I have been a customer of Domino's from last 12 yrs, earlier it was good and was delivered hot and fresh but nowadays the Marathahalli (Munnekola) location pizza store is pathetic in terms of quality. Frankly speaking now the trust on Domino's is not that what it was earlier.
Reviewed April 15, 2018
I ordered 2 Philly Cheese Steak Sandwiches 1 regular, 1 no cheese extra steak. They delivered and when I opened the no cheese extra steak I counted 2 mushrooms, 5 pieces of bell pepper, 10 pieces of onion. So I called back to reorder and was told they would re-do the order. 53 minutes later no sandwich. I called. Manager says no order was placed and another 45 minutes for another to be delivered. I'm a diabetic and needed to eat. Sandwich has not been delivered 1 hour 15 minutes later. CLEARLY ANGRY, AND HUNGRY!
Reviewed April 9, 2018
Me and my wife have eaten from here about 5 times and 3 of those times we have found hair in one or both of our meals. The employees of the establishment, managers included, do not exhibit any form of food safety equipment while handling or preparing foods including lack of gloves and hairnets. The employees become very rude when disputing something wrong with the food. Also, the General Manager specifically told me that they reheat old, cancelled orders or new orders of the same kind.
Reviewed April 5, 2018
I ordered Domino's for dinner and I have to say it was wonderful! The entire online experience was user friendly. It shows what stage they are at making your pizza and when it had left for delivery! The pizza was amazing. We have never eaten all of our pizza, we always had leftovers but every piece was eaten! Philly cheesesteak, pepperoni and mushroom and plain cheese! All were awesome!!! Thank you Domino's on 103rd Jacksonville Florida!
Reviewed April 2, 2018
The delivery man was rude. He dropped my food on the ground. There was no meat on the sandwiches, no sauce on the chicken and it was cold. I will never recommend them to people. I will never order again.
Reviewed April 2, 2018
I ordered online and was told that they didn’t have the pasta. So I exchanged it for the boneless buffalo chicken, and upon receiving my food the chicken was burnt and the bacon on my pizza was burnt and the food was cold. I also did not receive the ranch sauce that comes with the chicken. I spoke on the phone with Brian, the manager and on the order tracker it said Brian was making my order. If this is the food quality that the manager accepts and delivers then there is a problem in this company.
Reviewed April 1, 2018
I bought pizza while I was working from Domino's on 2700 State St, Saginaw, MI 48602. Then I ordered 2 pizza online to take home @ 9:01 PM. At ~9:15. I called Domino's Pizza from their parking lot to check if pizza was ready-It was cold-. I was put on hold. So I went inside the building and asked about the pizza. I was told it was not ready. I heard an employee talking about me and the phone call. I was concerned that he may cancel the order. I asked the cashier and was told that the order still there.
Around 9:35 I asked again, the cashier wanted to know the order no. I showed him the order online. He said there was none for me. Then he rechecked and found the order and said it hasn't started yet. Cashier wanted me to sign even before the pizza was made!! I refused. Another employee said, "You can cancel the order and you will receive your money back several days later." I already paid online. I told him I would cancel but my money should be credited immediately.
The manager whom I talked to her few minutes earlier and was rude as well, stated that she will cancel the order and credit it immediately. After cancellation she stated that it would take 4-5 business days to credit. I wasted ~41 minutes waiting for the pizza. Not only I didn't get the pizza, I had the worst experience as well. I will never go to Domino's again. If you like to be mistreated or waste your time then consider Domino's.
Reviewed March 26, 2018
I have order Pizza Mania from Swastik Cross Road. I ordered loaded pizza but in that I got toppings of only tomato and jalapeños. I always eat loaded but I get maximum 5 toppings. And this time pizza was also not happening.
Reviewed March 26, 2018
The form is too short to explain the entire story but I originally called store #7932 to place an order to delivery as I live in the same town. A woman there referred me to store #8392 and told me that they do delivery to my location. After calling in and being passed around on the phone, I was informed that they also do not do delivery to my location. I was confused and asked to speak to a manager but was informed that there was no manager.
I asked for the name of the gentleman who I was speaking to and was told it was Rakeish (I am probably spelling that incorrectly). When I asked him to spell it for me, he simply hung up. When I called back and asked to speak to a manager, I was told that I was speaking to one. When I asked for the spelling of his name, he started by saying Sree but then wouldn't complete it. When I asked why, he said that he did not have to tell me and that I could reach out to corporate if I would like. Then he hung up on me as well. Please have someone call me.
Reviewed March 24, 2018
3/24/18 I called to help my 87-year-old grandma order a pizza. She wanted to ask what was on the pizza so the girl on the phone sighed and said them so fast I don't even know what she said and my grandma is hard of hearing ~ she continued to rush my order saying, "Uhh is that it? is that it." I will be ordering from Frankie's Pizza in north bend next time because they are nice and have never treated my grandma or myself like that. My advice order somewhere else unless you like to be really disrespected.
Reviewed March 21, 2018
How is it possible to be charged $8.49 plus tax for 8 very small pieces of chicken, heavily breaded, meat close to inexistent! You should be closed down! Shame on you! Btw, this was ordered at store #10300 , 8414 Wyandotte St. East, Windsor, ON.
Reviewed March 17, 2018
So... I ordered online and accidentally ordered at the wrong Domino's Pizza. I went to the one on 13410 Preston Rd. The employee Couilla. I can't really recall her name because she ran out after letting me know that I was at the wrong Domino's and tossing my phone back on the counter. (I was in shock because she did that. I did not catch her name.) Then I tried to let the General Manager know what she had done and he completely ignored me. One of the employees way in the back saw I kept saying, "Sir... Sir... Hello Sir," and asked me if I was ok. By then I was really angry and just asked her what the lady's name that had attended me at register and told her, "Thank you," and walked out (hint where I got that name from. I'm not sure if that is how you spell her name).
Geez Domino's. You need to train some of your employees' Customer Service. Especially the General manager! I was very disappointed with that store. I know I ordered at the wrong store. I did not complain or say anything in regards to that. It was my fault. But damn you do not have to treat me like that. I went to pick up my pizza at the right Domino's on Knoll and they were super nice. I told them what had happened and the whole staff knew exactly who I was talking about and mentioned that they get a lot of complaints from that store. Pretty sad. SMH.
Reviewed March 17, 2018
Recently I gave order to Domino's at Community Center Road 44 Pitampura New Delhi and my order no. is **... I gave order around 9.10 pm and I received it at 10 pm after giving them threatened to cancel... and the worst was they are not updating the orders no. on screen as well and serving orders according to LIFO basis... This is not acceptable at all.
Reviewed March 17, 2018
Sir - Yesterday on 16-03-2018 I ordered Domino combo back pizza and gave extra 110 rs for extra cheese but when I received pizza then I found there is very less cheese and very hard which is not able to eat. I love Domino pizza but yesterday I got it was so embarrassing.
Reviewed March 17, 2018
Ordered online & replaced robust w/ marinara on pizza. Pizza arrives no sauce. Mistakes happen, call store speak with Blake who says he is the manager. Blake tells me I ordered no sauce & tells me nothing he can do... tough. I explain I can send him a picture of online receipt showing I had & he becomes rude stating he doesn't need me to do that. He can see the order and no he's not fixing it. Wow! So now no dinner... No thank you, we live in a city w/ multiple competitors so no worries. I will take my business elsewhere in the future.
Reviewed March 17, 2018
Ordered online at 6 pm, arrived at store at 6:30, told me the pizza was in the oven, waited until 7 pm then was told they are just starting to make it. I requested a refund so I could purchase a pizza elsewhere. During my wait I watched staff using their bare hands when putting toppings on the pizzas. All the phone calls that came in while I was there were put on hold and not gotten back to. Do not bother to order a pizza from the Georgetown, DE store.
Reviewed March 16, 2018
The reviews on this site suck. Idiots and malcontents. They are personal issues with the users and have no bearing on Domino's as a business. I have been very happy with our service and products from the Lebanon TN store, for three years. I am currently enjoying a great pizza and salad delivered within 20 minutes. Is it perfect? NOTHING is! But it's great! For the weenies writing here with their stupid complaints I suggest you grow a life and treat others the way you want to be treated. I am not affiliated with Domino's in any way except as a happy customer.
Reviewed March 13, 2018
My daughter order online received text order was ready for pick up. When she arrived she was told they could not find her order. Must have been a glitch in the system. They would remake the order. One minute later she received a text saying order had been picked up. When she final got someone's attention she told them what was going on they made excuses and then called her by the wrong name (someone else order) after waiting 25 minutes she asked again about her order was told by Jade they would start her order right away.
One hour later she get back home and we open the box to find a pizza with the crust so thin and hard as corn chips (one cheese and one Philly cheese steak with bacon). The chicken was burned and dry. I call them to inform them of the order. The manager Jade was rude and told me I could bring the pizza back for her to inspect before she would take care of issue. Now Jade boxed the pizza so she new what she was giving us. After I demanded they bring me a new order she told me it would be 40 min wait and hung up on me while I was still talking.
So I my dtr's and I decide to just go there. It took me 7 minutes to get there. I asked for Jade. They said she had just left. She get off at 8:00 it was 5 minutes till 8:00. They had the pizzas ready and sitting on the shelf but had forgot to make the chicken. 15 minutes later we get the chicken and a free soda. The person that helped us that time was very polite and apologize for what had happen. My mistake. We get home and it is the wrong pizza. Will never visit that location again. Also they had a delivery guy who came in from a delivery. Went to the back touch the money, picked up the phone and then handle the food. Not once did he wash his hands!!! And they have an A rating???
Reviewed March 11, 2018
Domino's is the most pathetic of the major pizza chains. They actually try to pass off dough scraps (bread twists) as a side item. This means that they think their customers are so dumb, they won't know the difference. They probably put the same bs they used for their breadsticks. If Domino's is your preference, you live in a very small world.
Reviewed March 10, 2018
Ordered my free pizza + parmesan bites + cinnamon twists. Android app said for $3 more I could get 14 in large. They also charged me $1.50 more for the 3rd topping on my free pizza (green pepper). They also know I always have onions on my pizza unless it is ham & pineapple. This pizza was chicken, onion, green pepper, lite cheese w/ robust sauce. The pizza prepper decided to give me a medium instead w/out onion (chicken pizza w/out onion is flat/inedible). She neither refunded my extra $4.50 nor corrected my order. I will have to throw out the inedible pizza. I sent her a message thru the app but no response. I sent message thru Domino's Facebook but no response either. In the past these people would screw up under the previous owner but this is the 1st time they have purposely screwed up & ignored/insulted me under the new owners. This is outrageous! I will continue to diss them every chance I get. Please join me.
Reviewed March 10, 2018
I will never order here again after waiting 30 minutes for an order to have a rep come to the window and look at me and turn his head and never come to the window. I work in customer service and will never spend my money here again!!! I cancelled my order and I want my money back!!!
Reviewed March 5, 2018
I placed an order March 1 of a total of over 50$ and it was from the app and because the address was auto corrected to st when I was road the order went to an off base location. When I called back because my order said it arrived and didn’t they told me that they would refund me. I called my back a few days later because they can see if Domino's was pending a refund and of course nothing was showing. I called back and they proceeded to tell me that it had already been refunded and canceled and told me to wait 3 to 5 business days. I called just to See the status on it from my bank. They told me they should be able to see something by now and once again nothing. I called again the Manager said a general manager has to do it so now I have to call again sometime after 4pm. This is really starting to piss me off.
Reviewed Feb. 25, 2018
Online ordering is relatively easy but pizza was room temperature at best and not at all good... Bland... Not at all appetizing and I spent over $20 for this pizza that I will toss in the garbage. I want a refund!!!
Reviewed Feb. 19, 2018
Online Pizza Order Number: **. This evening, between about 5:45p and 6p., I decided to order pizza from Domino's because I had not eaten any of their pizza in a couple of years. After I placed my order, which was a 14" double beef hand tossed pizza, I drove over to 2307 Reidville Road located in Spartanburg, SC 29301. This restaurant's setup looked pretty decent, but a few people, especially the one older male with the open sores and cuts on the back of his hands between his fingers and knuckles, ruined my first (and last) visit there. As I was waiting to pay for my order, I looked to my right, and I seen this older male preparing the pizza dough. As I was watching him, I had paid for my order and, then, I noticed that he was preparing the dough with his bare hands. From where I was standing, I had noticed two red soars on the back of his right hand, and to be very sure that he had sores on the back of hands, I walked up to him.
While standing in front of the glass barrier, which appeared to serve as health and spectator barrier, I asked him if I could see his hands. This employee showed me his hands. Needless to say, this no caring about CUSTOMERS' HEALTH, DOMINO'S EMPLOYEE, OLDER ADULT MALE was preparing the pizza dough with open sores on the back of his hands between his knuckles and fingers with no gloves on. I mean he was mashing and spreading and mashing that dough with his disregard-for-the-customer ungloved hands. So, this began to upset me, because a lot of people have been dying from germ and bacteria illnesses (ex. flu). So, very loudly, I had asked him,"Why are you making pizzas with cuts and sores on your hands knowing that people are ordering food from here?" His reply was that nothing was getting on the back of his hands while he was help making pizzas, which was a big lie, and he mentioned that he hurt his hands on the oven.
By this time, I heard a young female tell that employee, "You know you should be wearing gloves." Eventually that employee was removed and I voiced that I wanted a refund. While waiting for several minutes to talk to the store manager, which was not there, a younger fat male employee told me that he did not see an issue with that guy making pizzas because once the pizzas get in the oven, that the oven would kill the germs. I told that employee to get the ** out of my face with that stupid **.
After that ignorant moment, a female employee had told him to be quiet and move. Next, a different male employee mentioned that he would make me another pizza. I told him no, I just want a refund. In the meantime, while still waiting on my refund, no one threw away the pizza dough, no one sanitized the pizza dough prep area, and no one did anything regarding public safety at that Reidville Road location in Spartanburg, South Carolina. Finally, a young female kindly gave me my refund, and I went to a competitor to get a safer-to-eat pizza.
Reviewed Feb. 18, 2018
Waited an hour and twenty minutes. Had to wait longer cause they burnt the brownies. By time we got home pizza were lukewarm. Grab two pieces. When I pulled them apart there was hair bake into the pizza and the other pizza had no sauce. Very disappointed. When calling said I had to bring the pizza back. Waste my gas just for them to remake a nasty hairy pizza. No thank you. At least the dogs had a good meals. I will never eat there again, Pizza Hut will now have my business. paid 41.14 for bad food and bad service. I will make sure family and friends know as well so they don't make the same mistake I did in choosing Domino's. P.s. No wonder we had hairy pizza. Employee with full beard and no netting around.
Reviewed Feb. 14, 2018
The pizza special deals are a joke. They claim 2 toppings but only put on as if it was one topping amount. Domino's used to be a better product but by trying to stay in competition with cheaper brands, they have become the same. It's now also a cheap product too. Too bad.
Reviewed Feb. 12, 2018
This was by far the worst pizza I have ever tried to eat. The thin crust wasn't crispy, it was tough. The stingiest toppings ever. A frozen pizza from the store would be better. Also, they messed up my order 2 times, so I had to wait extra time for that disgusting pizza.
Reviewed Feb. 11, 2018
I wanted to order their much touted vegan pizza. They did not offer it. I ordered a normal small pizza at 7:14 pm from a Domino's location on 2001 Biscayne Blvd in Miami. 10 minutes max from my house. They said it would take 52-62 minutes to get to me. Through the online tracker I saw the pizza was ready at 7:43. The driver did not leave the location until 8:23 and took 22 minutes to reach my place. The pizza was, of course, cold.The driver was pretty rude, as were the people at this establishment. I refused to pay for it and called Domino's corporate office to lodge a complaint. They said an area manager would get in touch with me but couldn't tell me when. I then called the establishment and spoke to Joanna the manager. She said she would refund my money but not even a hint of an apology. I called her out on this and she didn't give a rat's ass, no apology and very rude. NEVER AGAIN!!!
Reviewed Feb. 5, 2018
I went the Domino's Pizza in Chapel Hill, TN and ordered a pizza. While waiting for my pizza I noticed that the employees went from handling money to work on my pizza without washing their hands. One of the employees scratched her right forearm several times while on working on my pizza without washing her hands. Very unsanitary. The pizza was good nevertheless. I wonder why these employees don't wear gloves while preparing the pizzas.
Reviewed Feb. 5, 2018
I'm a steady customer at Domino's in Saugerties New York. I walked in and tried to order two pizzas for carryout on what they call the "managers special". When the man helping me gave me a price of 35 bucks, 15 bucks higher than usual, I must have looked surprised. The man, then said "he only pushed buttons", a response, that made his already smug expression even less helpful. He offered no options to me but instead ran into the back of the store trying to look really busy. When he finally came back he told me he was the manager and that was the price. Odd, because I had never seen him before. The whole thing left a bad taste that hasn't faded. When I took my one pizza out he asked me not to come back. I guess he does push buttons because I was angry and frustrated when I left.
Domino's Pizza Company Information
- Company Name:
- Domino's Pizza
- Website:
- www.dominos.com
