Chuck E. Cheese Reviews

It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip!"

Omg just spent 88$ for my girls to eat and play. They never explained the new system can pause only once and if you use your card again it is reactivated. It that really just got about 15 minutes each to play even though I paid for 45 minutes on each card. I will never come back to Chuck e cheese again.... Omg not the working man that's for sure....

Other than the bad service this company is just for the money. What happened to the three life games for one token? These games have been modified to one token one life. Bad service. I would not recommend this company to no one.

I recently visited this establishment. I arrived at approximately 7:15 for my granddaughter preschool graduation. I went to the counter to place a good order and to get the 4 kids who were in attendance their play cards. I returned and her present (Pandora earrings) was gone by approximately 745-8:00. I was just about to take her gift to the car. The managers were no help. I'm calling corporate on Monday since they are closed on the weekends but this is ridiculous.

When I was younger I went to Chuck E Cheese and thought it was so fun I went there all the time. Now I'm trying to relive those moments but I can't because the service is terrible. The pizza is left over from other customer's plate and for like 100 tickets you only get one plastic toy. A lot of people really don't like this place and I'm one of them and I would not recommend taking your kids to this awful place.

I gave my son a birthday party there. We were shorted everything. I paid for the highest package for 15 kids. None of the kids got their Dippin' Dots or the party bags. When I tried to tell them that I didn't get those item they wanted to say that I was lying and there was nothing that could be done about it. Still until this day no one has contacted me in regards to this matter.

I am a grandmother with 12 grandchildren, have gone to Chuck E Cheese, gone Birthday parties, and given At least ten there. This time was the last. Here is what happened to the end. I was asked if I’d like soda when pizza served I said yes. Soda came after already eating pizza for ten minutes. When they brought it finally they brought a pitcher of water. I was asked would I like cups for adults I said yes. They gave me six. Being I paid for 8 (booked party for ten) only 6 showed up. I took the nonexistent kids cups and had 2 sodas honestly. However when I went to pay at end my bill was higher than it should be. I questioned it. They said they gave me 6 cups. Added a charge of $ 15 and some change. I explained the adults drank water from the pitcher. How else could they have any without cups. I instructed them to check the cups still on table. They were rude and I was overcharged.

Bring back Showbiz!!!! That’s where the real fun is. Chuck E Cheese nowadays is waaaaayyy too expensive. My youngest daughter is 7 and her first party was at Chuck E Cheese. Would of had many more there but it just wasn’t fun for her. Bring back Showbiz and everything that came with it (including the characters Mitzi, Fatz, and Billy bob). I think you’ll have a better outcome????‍♀️

My experience in Chuck E Cheese in West Islip was terrible because they charge more in 200 dollar in my bill then they don't want to give me my copy bill. The cashier answer me that is the quantity on my bill. Then went to my house, I check my bill and take my calculator and the real quantity was 600 dollars. They charge 830 dollar. They stole my money. That was the first and last time to celebrate my son birthday on Chuck e cheese. I never back to Chuck e cheese.

We did a drop-in party after having spoken to someone early in the morning. Once we arrived, Cheryl set up the table for us and got us set up right away. Everything was great until the table/party next to ours took over our table. They started by taking the chairs, sitting at our table, and taking the cups and the goody bags. Lastly they started placing their presents on our table in turn STEALING our only present and an envelope (which turned out had cash in it). The manager Cheryl clearly saw as the other party RAIDED and took over our table however, she did nothing. She stood there and watched with another employee as they did what they pleased.

Took our 2 daughters and 3 year old granddaughter for a fun evening at the Katy TX location. As we sat down to eat my daughter went to get another piece and seen plastic sticking out of pizza crust. It was baked in tight. We all felt sick. Here we had tokens. Was hungry now felt sick like we had plastic in our throats. Horrible. Management said it was from the dough wrapper and they missed pulling it out or something like that. I didn't really care? She offered to refund Pizza and we can pay for our drinks and tokens lol. I explained how that didn't seem fair. She did end up refunding our money for a ruined evening and it will be very hard to ever want to go back. Makes you wonder how many times you ate plastic. She didn't seem all that concerned or disgusted.

Horrible service took 10 minutes for us to get our transaction done. The girl kept texting on her phone while taking our order. Our pizza took 45 minutes. Finally went up said, "Where's our pizza". Ooo it's done. We seen it sitting up there for awhile. When we done eating we asked a guy for a box he said, "Ok". And never brought it to us. Had once again try get someone to get us a box. All the workers had horrible attitudes. Half the games were not giving out tickets. They wasn't even that busy. Place was dirty. Tables weren't being cleaned. Just a around horrible experience. 11-14-17 had two orders only gave us one of the receipts. Spent over 50.00 on one order. The other 6.00.

I did a booking for my grandson birthday October 8,2017. I had to cancel Friday due to the passing of my mother. Chuck E Cheese just took my money 50.00. I feel like I just got Rob. They are robbing customer and I ask for my money back due to my mom's death and I was told no. They are taking my money even though we're not having a party. What kind of business just take someone hard earned money. I am a single parent. I want my deposit back. I'm having to bury my mother and I don't have money for someone to take. This is not fair at all really. It's not. I can't help this. Customer should be able to cancel reservation with someone. Telling them if they do they still going to keep it that call stealing and violation my right as a customer. Thank you but I need my money back. How can a company just takes someone money. How. Please help me especially if they have death in a family. Don't they have a heart.

It took approximately three hours to receive my wings. I was told they could not find my table. This happened twice. I asked for the manager after an hour and a half. The manager had an attitude, took my food ticket, threw it aside and left to find my food. Another hour or so a worker came back and said they could not find my table again. I still have not seen the return. I was then told they could not fix my food.

I Anna ** visited Chuck E Cheese on August 21st. At about 8 pm Ford Road in Canton Michigan. I brought my kids out for a family outing. We have been coming to this Chuck E Cheese for a long time through birthday parties here for the kids and my kids currently are involved with the Chuck E Cheese V.I.P. club where their cards reload every week. Me and my family came to this location tonight and had the worse horrifying and embarrassing experience that a family ever could go through and the service that was given was poor rude assaulting discriminatory threatening frightening, confrontational, criminalizing and in violation of my civil rights and amended rights. I order food and patronized at this facility tonight and I and my family was mistreated badly over a cup of ranch dressing.

Chuck E Cheese at 6773 Bell Rd in Glendale, Arizona is terrible. I will never take my children there again. Management was unprofessional and rude to customers and employees. Management needs to take a few classes on business management. The whole place was unorganized.

I visited a Chuck E. Cheese's in Greensboro on Friendly Avenue and it was horrible. When I walked inside, my niece with me, it was extremely full, kids walking around unsupervised, a putrid smell around the "Chuck E. Cheese's Marathon Runner" or something similar, that smelt like a rotten diaper, no employee going to spritz or anything like that around the area. They were everywhere, not even playing any game whatsoever and was everywhere when you tried to play. On the floor, running around, and one kid climbed over our table. Really didn't like that part. The parent didn't pay attention at all, but the main thing I would like to complain about is the new play card things going around. I feel like it took the fun away from Chuck E. Cheese's, crouching below the slot to see how many tickets you get, and plus, the Munch's Ticket collector was still open when cards were there. The card machines were slow, some didn't even work.

Hard time getting another plate for another type of food! Received an answer... "I gave you a plate!" Customers have one plate and if and go back to buffet. Have same plate that they ate off already. Is this not a sanitation violation!! I'm sure it is! Even if they gave me another plate... think about all who didn't have one and came back using same plate. Horrible!!

CHUCK>E Where A Kid Can Be A Kid. Chuck.E.Cheese is a children's gaming lounge that has awful food. I have had some very bad experiences there and I can really point out one. So to start off, I had walked in and went to get some game tokens but realized the entire floor was extremely sticky. This was because a young, 1 to 2 year old child had spilled his extra large cup of Orange Crush all over the floor. I stepped in it and nobody that worked there cleaned it up or even seemed to care at all that there was soda all over the carpet. That's another thing, why do you have a carpet under a soda machine that gets slightly spilled on every time someone gets a drink. That's just going to ruin the carpet anyway.

I scheduled my daughter 2nd birthday party Sunday 23, 2017 from 4 pm to 6pm at Las Vegas Sunset location. Once I got there around 4:05 ask for my hostess. She walk with me back to my reserved party table. I place an order of 2 pizzas, chicken wings, drinks and tokens. She said she would be back with my cups and tokens. Well almost an hour pass and I haven't seen her when to the front to the registers she was working register and the ticket booth by herself.

I booked the birthday party for my daughter at Parma Heights, OH location. We were just few minutes late and they cancel our reservation without letting us know. The manager was so rude as well as the security guard. I felt like punching both in the face. Manager claimed that she called me but never did. Refused to give our money back. And we told them can we just sit and at least cut the cake since we had our reservation for 2 hours but they said no! Baddest customer service ever.

It's my son's Birthday party & the manager named LISA at Chuck E. Cheese Chesapeake VA is very very very rude to us. She will not give us anymore big table for my party & I have my parties no seats & I ordered food for my parties with no table for food. Customer service is very very poor. I will not recommend this place.

I had my son's 3rd birthday party at the Chuck E Cheese in Hicksville, NY at 11-15 Hanover Pl, Hicksville, NY 11801. At the end of the table where we were seated, was a coat rack & area to leave your belongings. I parked my stroller in front of the coat rack. I was taking some pictures and set my camera down on the tray part of the stroller on the top next to the handle. When I went back 10 minutes later, my camera was missing. Other people from another party were also putting their coats on our coat rack. I reported this to our hostess who notified the manager. He said he reviewed the security video & did not see the moment my camera was stolen then later said the camera doesn't reach that area. He told me I could fill out an incident report and I would be contacted by their "Corporate office".

How safe are the areas where children play. No protection of corners on games in case of trips by young children who may not have good balance when walking. Grandson tripped over his feet and bumped his head on a corner of a basketball machine causing a knot to be formed from the incident. My suggestion would be to cover all bare metal with some type of soft protective foam to prevent children from hurting themselves, or put age limits on certain areas of play.

I had my sons birthday there on 2/24/2017. Your employees and managers were not at all friendly. Host came by maybe 3 times. Food took 45 mins to an hour. Nobody was working the prize counter. Poor management and employee. Once I paid your host could wait to walk out for her break. For the price I paid for a birthday party and the way we were treated is poor customer service. Your ticket machines eat the tickets. Games with cards take more off than what it cost. It shouldn't take 10 mins for someone to come check your hand to leave... More training is needed at your Muskegon facility.

My husband and I took my 2 year old granddaughter to Chuck E Cheese yesterday in Humble, TX. Needless to say she was very excited! The front service, food and game attendant were satisfactory. My complaint is about the mascot. This lady dressed as Chucky came out from a door to walk into the kitchen. All the kids saw Chucky and ran towards her. She just lazily strolled to the kitchen, not waving not hugging not even acknowledging the kids all around her! Well, I understand if it wasn't her "ON TIME" but when it did come to the show time where Schick E dances with the kids. She didn't show up or come out of the kitchen. When she finally came out. Again the kids wanted to hug and touch and love on Chuck E. Again she lazily strolled with not a care in the world and ignored the kids! This was very disheartening to see theses babies disappointed. THE MANAGEMENT WILL BE HEARING FROM ME TODAY IN PERSON.

My husband has been taking our granddaughters to this Muskegon Michigan Chuck E Cheese for years. They no longer give out tickets for the games. You are given a card. The games are no longer any fun. Granted the prizes were just cheap plastic worthless trash, but the kids enjoyed picking things out. They have taken that away from the children. Not worth the ridiculous price for barely edible pizza and overpriced games where the kids can't even pick out 20 prizes. Not returning ever.

I visited your location in Houston TX on North Freeway Northline. I order a large pizza, hot wings and 100 tokens. My total cost was 45.69. My kids aging from age 3 and 11. Every games the 3 year wanted to play had no tickets. The ride with Chuck the rat had no pictures to come after the ride was finish. The wings were boneless but they were fried super hard. The bad part I end up walking to counter to talk to someone about one the machine not having any tickets. My three year old son ends walking away from me. So that was acting super. Lost on what to do about so I notice my son gone so I'm running around looking for my baby. I ask the person who stamp your hand when you first come in can she help. She just stand there. So I finally found my son I wave at after 15 looking for him. And I left. I wasted my money and want a refund.

We had a very bad experience at the Chuck E Cheese's located in West Hills CA. To begin this place should be out of business. The entire place needs cleaning and should be inspected by the public health department. It smells like a sewer, athlete's foot, rotted eggs. All of the machines needs to be sanitize. Food not healthy. Workers very unfriendly. I personally will notify all of the school district about this business and will request that no one patronize Chuck English Cheese's. What a shame.

We have been to the Sherman TX location many times. We used to buy 20 dollars worth of tokens. We would be there for over 2 hours and play everything in the place at least twice and still have 15 or 20 tokens to spend and the ones that give lots of tickets. We would get 300 something or sometimes over 400. They have cards now. We weren't even there for an hour and had already spent 20 dollars on the card. I added an extra 5 dollars. We didn't even get to play most of the games twice. And we only got 160 tickets. It's a 50-minute drive and now it's not worth it.

I took a friend and her small child to Chuck E. Cheese Saturday and ordered pizza. Well the order was wrong so we told the manager Chris ** and he argued that it was made right. In front of everyone, I had to ask him to leave the table to keep him from making a scene. The child didn't play any games plus we spent money on something we didn't order. Wow! I’ll never go back. All this could have been avoided if he just replace the order! Very disrespectful! Not manager material at all!

I have had my kids' parties here for 4 years now. My son's 4th birthday party was the worst ever. I couldn't set up until my exact time. It took all my family and my sons friends parents to set up. What a waste of time. The host they assigned didn't help at all. Then there was a bad leak by the tables. Everyone socks was wet. My son's gifts was wet. This was the worst experience. I spent almost $500 for nothing. They brought pepperoni pizza when I asked for cheese. It was going to be 20 minutes if we waited. So there was families that had no pizza because the host was nowhere to be found and on her darn phone instead of helping. My son never got his 1000 ticket that was advertised and we never got the 100 extra tokens for booking on Sunday.

On September 11th, I booked my daughter's 4th birthday party for October 1st. There was some problem with it as a pending transaction the next day but the deposit of $50 was withdrawn from our account so I assumed it was booked. I thought about last year's birthday party that I booked online. When we got there, my daughter's party wasn't on the list! That manager made it happen anyways. So, I went there Thursday night to verify the party was booked & to avoid another debacle. It wasn't booked! The manager told me they're booked up for Saturday & to book it for another day during the week. So, I could spend another $50 to book a party that's not guaranteed to happen & disappoint my daughter all over again!!! Not happening! I told him the deposit was already paid but he told me I'd have to call the birthday party hotline to get that money back. I'm still waiting for a call back from their automated system.:-/

I've been to Chuck E Cheese many times in the past and have never had problems, even on the busiest of days. I took my two younger children today (7-29-16), and have never had so many problems with everything. 50% of the games we played had issues, our tickets got jammed in the ticket muncher, and they got rid of their salad bar during lunch time, which is the only thing I will eat there. On a positive note, the staff was friendly and helpful, but that was the last time I will go to Chuck E Cheese.

My 4 year old daughter and I visited the Chuck E Cheese location on Dowlen Road in Beaumont, Texas last night 5/24/16. We have been there before, once for a birthday party and a few times on our own. I have always been satisfied. The staff is nothing less of courteous and helpful. Once the ice cream vending machine took our money. I reported it to the lady at the counter, and she offered me a replacement ice cream. I explained that we had already put more money into the machine and received an ice cream, and she immediately gave me my lost money back.

Jack's frozen pizza is far better than yours. My 4 year old grandson even said he does not want to eat it! I don't know the receipt number or the order number but it was the buffet and as I remember the pizza recipe from Showbiz Pizza was FAR SUPERIOR.

I was a guest at a birthday party. I went to get a salad (as told by the host of the party, I could charge it to the account). 2 others in our party had already returned with full plates but I was rudely confronted by a young woman who made me feel as if I had done something wrong at the salad bar. She rudely asked with a raised voice if I had paid for my food and that I was not allowed to get anything since I didn't pay. I looked around and there were 2 other ladies at the salad bar with the same color plates (who happened to be **) and nothing was said to them as they filled their plates. As a matter of fact, nobody was confronted in my party except me, and I happen to be the only minority. I told her to charge it to the party.

When at Chuck E. Cheese's in Upper Marlboro, MD, we got our food, but not after the waiter smacked my 2 y.o. son when he ran around the restaurant. The food was a terror. It was served on dirty dishes. The arcade had 2 machines, and 1 was broken.

The management is a mess. It's always a two-hour wait to receive food. The customer service is terrible., I recommend a total change and restructuring. I used to come here as a kid 20 years ago and it was so much different. I bring my daughter here from time to time and it's like walking into Compton. I know times have changed but when my daughter can't look away for one second without someone trying to take her tickets or her coins, kids and adults, that's a bit sad. I will definitely be looking for a better place to take her. The owner obviously does not care about the business. Half the games are out of order all the time as well are the coin machines so you're forced to stand in line forever just to be treated with the total disrespect. I not recommended any to come here.

The food is very very good. I just think that it needs to be bigger. They have the smallest pizzas anyone could probably get anywhere, that aren't frozen of course.

Every year we have celebrated birthdays at Chuck E Cheese. We reserved small parties 4-5 kids with 2-3 adults. This month, my daughter turns 5 and was so excited to have her party at Chuck E Cheese. Well they DOUBLED the required minimum amount of kids required to book a party!! Why? She is not in pre-school, and does not have any little friends to invite yet. Extended family is out because we are military and live far away from family. Not everyone can meet the 8 child limit. She is going to be upset. No ticket blaster, none of the perks all the other kids will get. All because of corporate greed. Sure, they will let us show up with 4 kids as long as we pay for 8 (double).

My underage daughter booked a party with my credit card after I spoke to someone who assured me there would be no penalties if I needed to cancel up to the day before the party. I called the next morning to cancel (we had surprise party booked elsewhere we didn't want her to be suspicious of) and was told the $50 deposit was nonrefundable. I called back a couple times explaining the situation. They even listened to recording of me speaking with the person who didn't say anything to me about nonrefundable deposit, and said yes that wasn't mentioned but it was during checkout with my credit card. I practically begged as I could really use that money. I said I've spent a lot of money there over the years and couldn't they bend their rules for certain situations, and they wouldn't budge. It was big misunderstanding and they were so unaccommodating. I won't spend another penny there ever.

I took my grandsons to the store in Middletown, NY on 1-19-16. They had a great time. But when I went to cash out their coupons it was a different story. I waited on line for 15 minutes. A young girl came over and while laughing the whole time told me that I had to go to the other machine and exchange the coupons for a receipt. Still laughing I said to her "I do not think that this was funny." I went to the machines to exchange the coupons for receipt and only two out of four were working. I waited. Did the exchange. Went back to the desk to cash in for prizes and waited again for 10 more minutes.

Myself, my son and my nephews went to Chuck E. Cheese on Dec. 21 in the evening. Upon sitting at the table, I noticed an advertisement for beer which is apparently being sold at the Rapid City SD franchise. I questioned the manager about this and he stated that they indeed, do sell beer at this site. I immediately informed him that I felt that it was totally inappropriate to sell beer at a children's arcade. He tried to tell me that they only allowed people to consume 2 beers while there.

Incident date: 12/11/2015. Time of incident: 9:15 pm. This evening my children and I attended a birthday party of a friend of ours. As my 6 year old daughter was playing, a Security Officer grabbed my daughter by her arm very hard and twisted her arm. I asked him the security officer why did he hurt my child. He refused to talk to me. I asked for his name. He refused to give me his name. I immediately went to customer service and demanded to speak with the Manager. The Manager Mr ** stated to me to fill out a complaint form. At no point did the Manager reprimand the security officer or ask him to leave the premises. This is totally unacceptable. The security officer treated my 6 year old daughter as if she was an adult. I am disgusted.

You figure a entertainment food chain that has been in business for years would want to listen to its consumers and fix issues. Well I find Chuck E Cheese isn't one of them. Party platters were so small and discrete not like as advertised at all. Floors were dirty trash, barrels full, games broken, salad bar disgustingly dirty and refills sat out on cart unnoticed and at room temperature for 2 hrs you could see in through food window to kitchen area and it was such a mess - food all over, floors did not look sanitary. There were dead bugs in the tunnels and liquid dripping out of them onto the little ride in fire engine and the kids area - 3 machines were broken.

My 8 y/o daughter had her B-day party tonight. The experience was awful. The tables are too close to one another. Table next to us had 40 people crammed at one table and they took our table over! Kids were into her gifts and hands into her cake/food. STOP booking so many parties at once! Spread things out. It is MAD EXPENSIVE TO HAVE PEOPLE YOU DON'T KNOW INTO YOUR PARTY! NEVER AGAIN.

Several things: (1) The game price is no longer just 1 token, (2) fewer tickets seemed to be given out per game, (3) too many games kept breaking, (4) I ordered the wings... HUGE mistake!! They were mostly fat and small enough to have come from a Cornish game hen. I had maybe an 1/8 cup of meat and 1 cup of meat. I mean seriously, if you are having trouble making money, try serving food the PARENTS want to eat.

This place is just plain filthy. Rugs are sticky and grimy. Drink dispenser, tables and condiments shakers are filthy. The food did not taste good, one bite and I had to throw it away for fear of getting sick. Garbage bins were full and flies were hovering around it. Then to top things off the children were waiting for Chucky to show up and was told he'll be in at 6pm, that was at 2pm! The bathrooms are filthy and smelled like urine. I will never take my grandchildren there again. I just don't understand how a place that caters to children be so mismanaged.

We had an awesome time and it was a lot less money than main event for much more fun. And Joseph at the gift shop had games for the kids to play and just made it a terrific experience and fun for the kids. Thanks! :)

Saturday we went to Chuck E Cheese. It took 15 minutes after we complained about the salad bar and the lady that was 5 people before me said she had been waiting 5 minutes more than me and had already told a worker and the manager that the salad bar was empty. Well after I finally got my salad there was a baby roach in my food and so one of the managers said where's your receipt so I gave it to her but what I was trying to tell her is that I didn't eat pizza and that I wanted my salad. Well I didn't know that she was just giving me my money back and I couldn't eat cause when the man that I gave my plate to with the bug gave me a clean plate she came up to me and asked me what I was doing and that I can't get any salad. I was real disappointed since we had spent 5 hours and bought 5 pizzas and chicken wings and countless coins.

28 June 2015 Chuck E Cheese Gulfport Mississippi - our 7 years boy can't enjoy his time in this place during an immoral offense by almost a half-naked woman when we can see her nudity. Notifying manager claim can't kick her out because no policy in place. I mention "If I take my clothes off now I will be ok?" Manager ** say "Will be ok!"

I took my kids to the Chuck E Cheese in Greenwood IN 6-9-15. They had a good time and the staff was nice. The prices have become a little much for the quality. We spent $80 and got 160 tokens, 1 large, 1 topping pizza, a salad bar sample platter and 4 drinks. The sample platter was the worst though. The menu said feeds 4. There was "wings" (actually more like nuggets) fries and cheese bread. The "wings" looked like 2 regular wings cut into 5 pieces. I'm having my daughter's 5th birthday party there this month and I'm beginning to rethink it. When I first started taking my son there the parties were $10 per kid for the deluxe package. Now it's over $20 per kid! I did the middle package and it's $17! The prices have gone up but the quality and portions have gone down. This will be my last party there.

My boyfriend lost his watch. The Chuck E. Cheese’s in Long Beach CA on 4th street and as soon as we walked in we told the ** the manager but since my boyfriend rushed in to see if it was still there she thought I left right behind him but I didn't and while she checked a lady that was getting in told that she didn't have time to check. I just don't think it's fair to have people that don't enjoy their job. Why even work? I go to this Chuck E. Cheese’s every two weeks. I spend at least $170 every month and for this manager ** to not even care. She checked the cameras supposedly but she told that other guest that she didn't have time. I guess she seen me that I heard and that's why she went to check them. It's not fair. That was not professional of her telling the other customer she didn't have time but then again she was working. I would never go back to this Chuck E. Cheese’s again.

My grandchild had a birthday party there today at a Las Vegas location. She turned 6 years old. Some snot nosed kid was punching and choking them and another one of my grandchildren. No staff around. My daughter called the manager over and all he did was give them 1,000 tickets like that makes it better. Hey, how about having more staff to watch out for abuse like that? I will never step foot in there again.

On the May 19, 2015, my 4 yrs old son wanted to go Chuck E Cheese to play, and we took him there. My son played at one machine and I played at another machine around there. After my son played and he left the ticket at the machine and I come and to tear off the ticket for him. I saw ticket door at that machine did not lock and people can easily pull out the door to take the the ticket, and I did not pull out any ticket from the machine beside my son tickets. We played there about 45 mins, we redeem the ticket and the manager came from nowhere and tore off the redeem ticket and said he saw the camera that I took the ticket out of that machine.

Am a very upset mother. I reserved a party for my son ** at the Norman Chuck E Cheese in Oklahoma. We paid quite a bit of money. I was very upset because Chuck E Cheese was supposed to dance with my son for his first birthday, but instead, he danced and sang with every birthday kid but mine. I should have gotten my money back. AS A MOM, HOW WOULD YOU FEEL TO HAVE YOUR SON FEEL LEFT OUT ON HIS OWN BIRTHDAY?! How humiliating. It was his FIRST BIRTHDAY for gods sake!! May I include Chuck E Cheese passed by him 3 TIMES while he was sitting in his birthday chair (he can't walk yet) and he didn't even encourage him! I wanted to cry, I was so embarrassed... And it all happened in front of my whole family!

I was in Chuck e for few hours on 4/7/15 and purchased 50 dollars worth of tokens. After couple hours my kids took their reward calendar to receive their free tokens. Manager of Paramus Chuck e refused to give them the free tokens since our receipt for food purchased was two hour earlier. I did not want to argue with her in front of kids. I think it was very shameful for the store for arguing with a customer over few token. Shame on Chuck E Cheese.

Was at Chuck E Cheese 2 weeks ago Lehigh Valley Mall. Place is dirty. Parking lot filthy. Said something to manager - acted like a real jerk. My advice - save your money or go somewhere else.

I had my son bday party this Saturday just passed March 21, 2015, AND I was very disappointed, the ice cream were old and freezer burn. And I spoke with the manager, and he gave me a refund for the ice cream, which was ok but what I was not happy with, is the kids didn't have any ice cream, and he didn't ask to give me something else in place of the ice cream. It's not my problem that the ice cream was bad, and the kids wanted some ice cream, and didn't get anything in place of it, and I'm still piss about it...

I had my daughter's 7th Birthday party at chuck e cheese, location Springfield pa on Baltimore pike from 4-6. This party was a complete disaster. Our food was a half an hour-45 mins late, there was a fight between parents on the play floor, parents of other children completely took over the games and other kids calling my daughter's guest names, half the games and ticket counters were broken, and finally a toy my daughter brought in with her, a princess anna doll, was stolen right off our party table. I complained numerous times to my party host and I was told that she would let management know of all the issues but that she doubted anything would be done and she was right, absolutely nothing was done.

We were at Chuck-E-Cheese in Allentown, Pa. After we were seated, I could see in the back where the food was being prepared, I noticed that three people were cutting the pizzas for the orders and not wearing any gloves. After handling monies and scratching private parts, these people shouldn't be preparing food!

So my friend's birthday party was there and in our pizza we found mold and on the floor under our table was puke.

Really disappointed in the service we got at the Chuck E Cheese Miami, Dade Hialeah!!! We had spent 360.00 that night on my daughter's birthday. The manager had no customer service training and had no respect for the customer. My daughter and all the rest of the family will not attend another Chuck E Cheese party or Chuck E Cheese company, due to how they treated us... They are not kid responsive to make kids happy and the adult Hugo seems to be racist in my opinion, I really hated my experience... Would like everyone to know how horrible CHUCK E CHEESE is in making their customers happy, I only stayed because of my daughter but never no more!!!

We took our classes of about 55 students on a field trip to the Chuck E. Cheese in Bowling Green, Ky and was very disappointed that none of the teachers got to eat free with the amount of paying kids! We feel that if we are bringing that many kids there then at least the teachers should get their meal free. Chuck E. Cheese is supposed to be so kid friendly but yet food prices are inconveniently expensive for adults to even bring kids to eat especially when there are many other kid friendly pizzerias with play zones that are way less expensive! The menu prices needs to be evaluated....$7.00 for a salad bar with nothing but veggies on it and almost $9.00 for just a 1 topping personal pan pizza is ridiculously expensive!! There are no value meals such as pizza and salad combos or wing and salad combo, etc. The service was good once we got there, but we're disappointed that not even a discount for meals was offered with that many paying kids eating!

I had my son 7th birthday party on Sunday january 18 at 4:00 at Chuck E Cheese in Fairfax 9404 main st. I booked my party online. I suppose to pay $30 deposit...I forget completely. Two days before the party I get a phone from lady to confirm the party and my package order. We go through everything and confirm the time and the party package. She never mention anything about the deposit! When we went today to my son special day it was so stressful and the staff was so so mean!! The manager come over to explain that because I didn't pay the deposit they cancelled my reservations.

My son loves Chuck e cheeses and wanted his birthday party there. His father and I set up the party at the i240 and walker location. The manager didn't seem like he cared at all and clueless to their policies, but we planned it anyway. The bill was literally $700, which is absolutely ridiculous. So when we get to the party, we and his guests of thirty children had to wait an hour just to get our table. Once we finally got our table, the kids got their tokens and took off. We never got his cardboard cutout for him, his pizza didn't show up till thirty minutes before they closed. He never received his ice cream, super hero outfit, 1000 ticket voucher, pinata, not to mention terrible customer service.

I went to Chuck E Cheeses for my 5 year old daughter's birthday party. When we entered, the place was crowded! If an accident happened, nobody would be able to move. It took over an hour to get our food. The food was burnt and it tasted horrible! When I made a complaint to our hostess, she said, and I quote, "It's not our problem." My daughter wanted to play some games. We placed our cup, where we held the coins, on the side of the game, but when I look at the cup again, there's a child reaching in it, stealing coins! I made a complaint, again, and again they said "it's not our problem." My daughter also wanted a little souvenir cup. It's purple and yellow with a star dangling from it. But, right after we paid for it, I noticed my daughter's hand had flecks of yellow on it. The cup had peeling paint! I told my daughter not to drink out of the cup. We had to sit there and wait until the party was over. My experience was horrible.

While traveling in South Carolina I stopped at the Chuck E. Cheese restaurant in Florence, SC. After waiting for 15 minutes to be acknowledged by a server, I placed my order and waited for 1 hour and 15 minutes with no update for the reason. I was waiting for a pizza and some wings. The only contact I had was with a nasty, smart mouthed young lady who grabbed up the order number card, stuck it in the condiment holder top and slammed it back on the table and said, "That needs to be in the holder."

My wife took the kids to chuck e cheese on 12/23/2014 and I have a 6 1/2 boy that is allergic to any pork product and she ordered a double cheese pizza and inform the cashier of that and asked her to cut it with a clean cutter. And when they got the pizzas, they did not see the pepperoni because it was covered with cheese and my son had took a few bit of it and got very sick that night. Then when she told the manager in charge she was very rude and said "it will take another 30 min to make a new one," impolitely. So I went yesterday and asked for the supervisor and I told her what happened then this one was even worst than the other and told me "Ok" and went back to her office and I waited for 15 min for her to come back and never did so I left. It look like those managers don't like their job and I wonder if it was their own child that is allergic, what would they do!!! I would like an explanation from a trained customer service from chuck e cheese to explain!!!

When we took a seat and sit down the chair was ripped. Game were out of order. The pizza does not taste good. The restrooms were dirty. Also one time we went to Chuck E Cheese and the pizza took an hour to cook and the pizza was burned. Chuck E Cheese is not a good place for kids. I took my kids once and a kid came and stole my kid's tokens. We complained to the manager but she did not care. Said "Not my problem sir," she said. I got really mad I said "I never coming back." So I took my kids to Dave and Buster's instead.

In October of 2014, me, my wife, parents, and my 2 daughters (5 years and 9 months) went to the Martin Rd. Columbus, OH Chuck E. Cheese location. There is a ride, designed for small kids obviously, that my daughters rode. It was some little saucer thing that spins around circles. Upon starting the ride, both of my kids were buckled appropriately into the ride, and the seat belt of my 10 Month old malfunctioned and she was thrown from the ride. During the accident report, my wife and dad returned to the ride to video the malfunctioning seat belt. She landed face first and injured her shoulder/lip. The only compensation offered by corporate and the location was a free pizza and 30 tokens. I never plan on returning, but this was unacceptable and really want to take them to court.

So... I went to this so called place....where a kid can be a kid...**. I went for the free wifi and crappy juice and crackers. All I was met with was a bunch of screaming faggots and a giant mouse on crack. WTH CHUCK.

October 4, 2014 my husband and I took our youngest son out for his birthday. We went to a movie which started at 6:54pm. We got out of the movie around 9:30 and made it over to Chuckie Cheese (Portsmouth Blvd. Chesapeake, VA) around 9:40pm. Understandably, Chuckie Cheese's closes at 10pm, but this is the one thing that my son wanted to do the most for his birthday. Once we were stamped in, I asked the young lady at the door if we could still get food. She replied, yes. Once at the food counter, the employee working told us that the ovens were already off because they were about to close. Then, I said OK, we will just purchase tokens for the games. The cashier asks for my I.D. which I had to send my daughter back to the car to fetch because I have never ever needed ID at Chuckie Cheese.

Would like everyone to know how horrible CHUCK E CHEESE is in making their customers happy and how they LIE!!!! My nephew had his sons birthday party there in the 3414 College Ave. Lemon Grove location. My daughter 10 yrs old was there along with around 25 adults and kids for the family birthday. My great niece is 8 yrs old was feeding her tickets in the feeder. She has long straight hair and her hair got caught in the feeder and my daughter saw her. She tried to go and hold her hair from not eating anymore but couldn't so she left her and grabbed her grandma. She saw that her granddaughter was crying and in fear and so was my daughter. She tried to hold her hair so it doesn't yank anymore and she couldn't ...

My recent experience with nasty Chuck E. Cheese. First of all my daughter got sick - HAND, FOOT, MOUTH virus!!! Which her doctor told us she had to get it from other children which she don’t go to day-care. So the only other place was Chuck E. Cheese in which she developed a fever two days coming from the facility at a birthday party. So she got really sick. They have so many young non-experienced teenagers working there. I'm sure nothing was cleaned or if the games are ever cleaned. The smell in the building was horrible. No one came to clean the empty tables!!!

I was talking to our party host Alexis about an issue on the games and she told me just go BOTHER that guy over there. The person I met was Mike and he told my child that it's a simple game and just read the screen. I asked to speak to the manager and I was told she was outside smoking. I had a horrible experience and am extremely disappointed with that. I will not go back to this place again. Almost all the employees are very nasty.

The games did not work, you got no more than 2 tickets. Management was terrible. I will not be going back there. It used to be a fun place for my kids, workers used to be so friendly, not anymore.

Chuck E Cheese is very unprofessional when it comes to their workers. I brought my children in today to have good time, but it's sort of hard when a Chuck E Cheese worker is drunk. The way she was acting was ridiculous. I didn't catch her name but she was tall, skinny, with dark hair. Never again will I bring my children to the Chuck E Cheese in Latham, NY. No idea how the managers could not tell she was under the influence let alone let her keep working. What kind of child's place allows their employees to work while intoxicated? Very very unprofessional and bizarre if you ask me. I will be letting friends and family about this Chuck E Cheese. Warning them to not bring their children there.

I have been to Chuck E Cheese's several times and every time I go it gets worse. The salad bar is always messy and empty. The restrooms are not kept clean. There is a lot of staff but no one can seem to keep the drink area clean or stock. The food is average but for the price of the food and tokens, you would think they would keep their establishment clean and in order.

I am a mother of 2 kids. Chuck E Cheese was for us fun place to go, not anymore the same location. I think they changed the old team, they have a new manager. I think she needs more training to know how to deal with costumer service. Like one time one of my kids went to play a game then when she wasn't looking somebody stole her coins my child had 5 coins in the cup. When she told me someone took her coins that made mad. When I went to report they said they can't do anything about it. That just made me angrier.

Let me start by saying we have had other birthdays at Chuck E. Cheese's and they were okay. I had a party for my 3-year-old granddaughter. The first thing that bothered me very much was that as I walked in with my arms full of party stuff and plastic containers, I had to stop and wait almost ten minutes until Chucky was done singing right in the main walk area with 20-30 kids singing along and I could not even get by. It should be in another area away from the entrance so you don't have to wait for the singing and all the tickets to be picked up. I knew it was not going to be a good day after starting out like that. Then I ordered food for the adults. I told my waitress to bring the food for the adults as soon as possible. I had to remind her every 15 minutes, "Where is the food?" The waitress kept saying, "It's in the oven."

I have to start by saying that two years ago, we had a great experience for my son's birthday party at this same Chuck E Cheese. This time was literally the worst birthday party I have ever been to. Sad enough, it was one that I threw and I am embarrassed. Chuck E Cheese allows unscheduled parties and allowed these people to bring in outside food and fill their personal cups at their fountains. Disgrace. A real slap in the face when you spend over $500 on a party.

Today was my niece's 1st birthday. We had too much the time ahead and they said no problem since there were no reservations for the day. We showed up and they said they couldn't do it at the time they told us to go! They stole our deposit! They are the rudest people I have ever met! We saw the table with reserved on it and my niece's name on it but they refused to let us sit. We even said we didn't need the host, but they still denied us then they tried to say we were late but we weren't! We had to purchase pizza drinks and tokens without the party package that was 25 minutes after we arrived, and they insisted we were late because our receipt for pizza was later than the time. We stopped arguing with this lady who laughed and smiled while we were heartbroken for my niece's birthday being ruined all because this snob thought she was funny. Then she kept repeating, "We are keeping the deposit," trying to throw it in our face. I'm so pissed. I swear on everything I will never return to any Chuck E Cheese!

We took the kids out, and they changed the recipe or something. The pizza was not good at all, and what, no breadsticks - disappointed. And the ranch stank literally. They will never get anyone to eat their pizza. Games were great; please go back to the old recipe.

My 2-year old son was able to leave the building by himself and was running down the street. A relative of mine who was outside just happened to notice him and brought him inside. The manager claimed that she didn't see anything on the tape and cut the price of my party. I'm not satisfied because anything could have happened to my son and anyone could have taken him outside since they claim the tapes didn't show anything!

As I was enjoying some TV time with my young son, we saw a newer commercial for Chuck E Cheese. These commercials are made to grab children’s attention. I was mortified as I watched and listened. I work hard to teach my son proper English. Throughout the entire commercial, I lost count of how many times the word "funner" was used. Funner is not a word and I think it’s horrible that a commercial directed to grab children’s attention with a lovable mascot feels it is okay to let our children learn words that are not even part of the English language.

I have 10 kids, so I have to visit Chuck E. Cheese’s on occasion. With so many kids, I try to utilize the coupons issued from Chuck E. Cheese’s that I find on their website or the numerous coupon sites available. This has never been an issue and I have been going to the Jacksonville, NC branch since 2004. We showed up for my son's birthday yesterday and had several of the coupons to use, but my husband was immediately told that they would not honor any coupons and was given the vague excuse of corporate blah, blah, blah. I asked what that meant and my husband told me they said something about corporate is different and their restaurant doesn't honor coupons.

We went into Chuck E Cheese in Savannah where I asked the manager how much would it costs for pizza, running the Chuck E Cheese band, medallions, blow crowns, and walking Chuck E Cheese balloon for three kids. We paid a huge amount and was told it was not a problem because it was the slow period. We purchased $50 worth of tokens in addition. The shift changed and they set the area up for a birthday party at the area we had paid for. The kids walking balloons were up only to be told they weren't our balloons. Instead of allowing the kids to go ahead with the balloons, the new shift manager asked if we were going to put them back and I said no because we paid for them. He was nasty and rude and instead of giving the boys their balloons, he refunded $34 and had me escorted out completely humiliated.

We attended my nephew’s party tonight at Chuck E Cheese (Willowbrook). As we (my husband, children and myself) approached ** (the employee in Houston, TX) at the counter and had given him our tickets to redeem for the prizes, we presented him with 572 points and he told us we had 252 points which would have brought my 3 children to 84 points each. After he noticed I caught on, he told me that he accidentally pressed the % button. I was very patient because people make mistakes right? Then one of the prizes that my son picked did not work and he told **. ** replied with a rude tone, "What do you mean, it doesn't work?" At that point I became a little disturbed but yet remained calm. To top that, my five year daughter old pointed to glasses that she wanted to redeem her tickets for in the display and he went to the back and came back and said he had no more.

Chuck E Cheese's rude employee - I had just had my $50 umbrella stolen from my table when I had stepped away. It is top of the line umbrella that I had for 11 years. So I asked the female working at the entrance where the lost and found was in case someone returned it. Just wishful thinking but of course not in the area of this location. I told her someone took my umbrella and she laughed at me. She stated and I quote, "At least, you are wearing a hat." She, I believe, is trying to be funny I call that being disrespectful. Now really, how rude is that. I mentioned this to the manager in charge at the time and explained the situation. I was really livid. She apologized for her employee at least and I found out later she observed the whole situation and sent her home. Good for her.

I was attending a dual birthday party for my nieces (2 and 8) on Saturday, February 18, 2012. The party was for 7:30 PM. When I arrived at 238 SW Military Dr. in San Antonio, TX, two other guests for the same party were ahead of me (including the 8-year old birthday girl) getting stamped. When I made it to the party area, I was told by the birthday girls' mother that our server for the party, a Ms. **, had asked another server if she would switch parties because she did not want to serve us because we were Mexican. What happened was two of our guest were speaking Spanish on the way in when Ms. ** was speaking with my sister who had booked and was paying for our nieces' party. What angered me was that my 8-year old niece heard the comment, I later found out. So, I confronted Ms. **; she denied she had said those words and went to get a manager, who never showed up. Ms. ** was MIA as well.

I went to Chuck E Cheese in Huntington park at the Alamenda places and it was over crowed, and dirty. Kids were jumping on all the games and half of the games were out of order! How is that fun for kids? There were no tables and way too many people were inside. There were no ice or straws! I'm surprised their even open! It's gross!

My kids had their birthday parties in Chuke E Cheese. For whole almost one year they collect all their tickets to get the biggest price. We invited to another birthday party in Huntington beach CA. So since they had lots of paper which shows different amount of tickets that they have won, one employee add them all together for 3892 tickets and with her handwriting wrote to another ticket. Of course she signed her name and put #406 which may be her extension. But when I took that to Torrance 90505 branch of Chuke Cheese, they didn't accept that and told us we have to go back there which is one hour from our home. I spent more than $300 for my kids to collect that amount of ticket that was cheaper for me if I go to Toys R Us and bought that price. Now my kids hate Chuke Cheese and they don't want to go there. I still keep that handwriting. I can scan it and mail it to you if it will help but I need an email address.

It's been a long time since I have been to Chucky E. Cheese. It has gotten very bad. People don't watch their kids and are very rude. The food was cold and we had a hard time finding a seat. The empty tables had garbage all over them. It was the worst time and we spent well over sixty dollars. I believe you have lost several customers. I think I should receive a refund, and I believe there should be rules to follow.

My wife and I had a birthday reservation for over a month in advance, to be held on September 18 at 1:30pm. We arrived at 1:10pm on September 18. However, we were told that we were not in the computer.

I went to Chuck E. Cheese for my son's 3rd birthday party and the waitress accidentally dropped a pitcher of juice all over me and two of my guests. My phone was damaged because of the juice. The manager on duty, Stephanie, was beyond rude to my guests and I.

I want to make a complaint. I want to know if Chuck E Cheese can make customers buy food just to get a seat within their business. I was told as I walked in that in order for me to get a seat, I would have to buy food?

Several weeks ago, I submitted three pictures for the Chuck E Cheese kids online photo contest. I checked for a few days and was given the message that they were not on yet (although it was past the 48 hours). So I tried again a few days later. On March 20, my computer ran for an hour - I was still waiting and had to log off. On March 22, I searched for my photos (via my email address) and the search ran for four and a half hours. The search ended and up popped a picture I did not even submit. I contacted them and asked if any of my pictures were even there. And I complained that I received a picture of a child who is not mine. I asked them to contact me as I was concerned over the validity of the contest and the fact that I was being given a a picture of someone else's child. I then received an email from them saying to contact questions@eprizefulfillment.com. I did this on March 22nd and was promised an answer in no more than three business days - I am still waiting (this is April 3rd)!

I booked a birthday party for March 1st, 2008. I booked online and recieved a confirmation. The website nor the confirmation said we would be told to leave after the 90min time they allow. We were expecting to be able to stay and play. I paid $200 for a birthday party for my daughter and could not believe that I was told to leave.

My husband and I took our almost 2 year old son to Chuck E Cheese on Friday August 10th. We purchased a souvenir cup for my son. This cup was green and yellow with a purple star dangling from the handle. When we pulled into our driveway that night and went to take our son out of the car we noticed small yellow paint chips on his car seat. My husband and I were trying to figure out where they came from and noticed that they came from my son's cup. I am very concerned especially with the recent fisher price recall due to the lead paint.