Chuck E. Cheese Reviews

I recently signed up for a membership with Chuck E. Cheese and was charged twice—once in June and again in July. When I brought my daughter for a special visit, our first time back since her birthday. I was told my account couldn’t be found in their system. No membership benefits. No explanation. Just confusion and disappointment.

I was attending the Altoona PA location. 3415 Pleasant Valley Shopping Center, Altoona, PA 16602. Upon arriving the host was ok with giving me my 250 points. But when ordering food she forgot my discount and completely messed up my order. I went to the manager Shirl and told her what happened and she fixed the my food order and gave me back part of my gift card balance. She is great manager. She went above and beyond her expectations.

Title: Disappointing Experience at Chuck E. Cheese 139 Flatbush, Brooklyn, NY. Review: I recently visited Chuck E. Cheese with my family, and unfortunately, our experience was quite disappointing. Service: The service was below our expectations. Prior to our party, we encountered long wait times, and the staff seemed overwhelmed and unresponsive to our needs. It felt like there was a lack of coordination and attentiveness.

Please update the hours online in Holiday. We came in the morning and was closed then we come back in the afternoon and was closing in 10 minutes. Holiday is when parents have time to share with kids. Our kids cry today like never before. The employee looking at me like I’m doing something wrong.

Disappointment with Chuck E. Cheese. Their Reward point system is worst, they do cancel your reward point, and they do not care how much worth those reward points are....Example - If your reward point is worth $300 then suddenly one day you will see no balance in your account, and if you ask them they will say, you have been informed to use it via email or sms, but when I check all my email, including spam folder there were no email or SMS.

Try to have a good day. Take your kids out. You’ll need to take out a loan. This place is overpriced. Palm Desert snobby, entitled millennial who work here. Everything is just super overpriced. Nothing for littles to do. Food is overcooked and Overestimated priced. Day trip to this place is the cost of Disneyland trip.

My family and I go to the Chuck E. Cheese in North Little Rock Arkansas. We actually pay 30 dollars a month. It is great wonder service and the pizza is always great and quick. We really enjoy ourselves and the kids love it. Keep up the excellent work.

The staff was nice and inviting. Everything was ready for the kids to have a great time. Even when I had other kids to join in at the last minute. I appreciate everyone in making my baby’s party a success. Management was awesome too. Chuck E Cheese

I think this place smells like horrible rotten cheese, sounded like someone pooped their pants. But loved the food! The big giant scary mouse try to take a small itty bitty nibble out of my brain, Not sure if he had a crush on me or just loved the smell of my delicious hair. Love BB.

For food that feeds the soul, Chuck E Cheese never disappoints, delivering comfort and flavor in every bite. From the impeccable service to the exquisite cuisine, Chuck E Cheese sets the standard for upscale dining.

I miss the wonderfully moist cake and whipped topping of the ice cream cake. I should have done my homework because the cake was horrible. By the next day, it was dried out and the icing was far too sweet. Had I known, I would never have ordered it. Thumbs DOWN!!

I took my two sons to the Chuck E Cheese located in Hempstead. I must say, I am so pleased! Let me start with how clean it was! You can see the staff cleaning the games. Then the renovations!!! Very modern and the music was up to date for the kids. I really liked how they incorporated sign language in the kid videos! My sons loved the new dance floor! My son has autism so he definitely enjoyed! When we ordered pizza, it was delicious and fresh! It was a $60 well spent on the entire visit! We can't wait to return! Great job to the staff and the establishment.

I came here with my daughter and her friend from school. We were hungry and decided to order pizza and wings. It was way overpriced and it took 30 minutes when NO ONE ordered food previously. The pizza finally came and it was so tiny not enough to fill one person. Wings was tiny and overcooked. Way too expensive! I never ate here buy just decided to eat thus time cause we were hungry. Never ever again!!! Waste of money.

On March 18, 2023 we took our granddaughter here. Getting waited on to order pizza and minutes for the games Meaghan was nice. After we were ready to leave and see how many points my granddaughter had to get a prize. Don't know the girl's name but she was rude, not polite at all. She acted like it killed her to wait on us. I'd fire her. Not the first time she just stands there and there is a line of people waiting to be waited on.

A birthday party was happening and Chuck E Cheese came out. My son, autistic and nonverbal, walked to Chuck e Cheese and was almost pulled away by the guard there but my hubby got to him first. After, the guard said he can only see Chuck after the party when he does his round through the restaurant. My son patiently waited and wanted to see him. Chuck went straight to the back door. My son was disappointed and we left. Apparently, unless you have money for a birthday party, you can't see Chuck e Cheese. They make sure of it. The fact my child has a disability and wanted to see him makes no difference.

The food was pretty expensive. We paid almost 60 dollars for 2 one topping pizzas and 12 dollars for boneless wings. For this place to be one of the main attractions for baby parties it's way too expensive. Service was trash. We had to clean our own table off because all the workers were in the back somewhere while the manager set up front doing nothing. One of our guests waited an hour and a half just to hear her order hadn't been in (proof of food receipt). Salad bar was very bare minimum. Major disappointment from how it used to be.

First of all the Manager and another associate who checked us in was fine. The ** lady who checked us out was Rude, Aggressive, and kept talking to my daughter in a harsh Aggressive tone. I had to keep all my composure to get through picking out toys. We spent over $100 and the place wasn't kid friendly thanks to her. My youngest child had to deal with the majority of the mistreatment. I noticed she never used her Aggressive tone or aggression towards the other ** people. It was obvious we were a problem.

Everything was fine, the workers are great, the food was great. The only bad thing was the manager girl. Lousy attitude and mistreatment of people who are paying for a service and even the workers there.

Was having issues with my app and the manager would not care trying to fix the issue. He told me to call corporate because because they didn't care either when he had a business to run and didn't care my 2 yr olds were standing there crying. Duane manager in Springfield Pa location the worse.

The manager Schonce and his staff were wonderful and made our experience awesome. The Lakeland Fl location rocks. They were extremely efficient and super pleasant. The facility was very clean and well managed. Thanks for a great overall experience. Thanks from the ** family.

I visited Chuck E Cheese on January 8th, 2022. The Kiosk charged me $132 for 6 token cards when I only wanted one. I notified the manager and she voided the transaction and charged me the $21 for the one card. 6 days later I contacted the store because my bank account had not been credited. They told me it can take 7 to 10 business days...I waited 10 Days and contacted Customer Relations to make sure my credit was coming. They just found it..(sorry)..and it will take another 12 to 14 business days for me to get my money back. This is unacceptable to hold someone's money for a month. I want my money back in my back account now.

Chuck E. Cheese is not a good restaurant to eat at compared to other restaurants. To begin with, the employees are rude. This is so because many people complained about the employees to the manager. They always get bad reviews about the employees' attitude. Another reason is that they don't really keep it clean. Every time you go it's always a mess on the seats. So many people posted about the mess and told the manager about it. Critics may say it’s a fun place for kids; however, so many websites are saying that Chuck E. Cheese is a bad experience for kids.

Me, my boyfriend, my friend and my little sister came for a couple hours and ordered a pizza. They said 20 minutes and it was 30 before we got it. When we got it it was freezing cold, didn’t even cook it. So we gave it back, they wanted a new one then we waited a hour and all the employees refused to give us a new one. Until we talk to the manager and he got us a new one. Also everyone was so nasty.

On 5/28/2021, I was the 1st person in line to order food/drinks. Several customers behind me was a daycare. I ordered my food appropriately 10 minutes before they did. After waiting over an hour for our food, I noticed the daycare was eating. I went to the counter to inquire about the length of time and was told “it’s in the oven”. I asked why the food wasn’t served in order of placement and was told “it is”. There’s no reason to lie. I know for a fact the day are didn’t order their food ahead of their arrival, as I had to return to the register to request more straws and they were ordering at that time. My family is very patient, but will not tolerate lying. Will be a very long time before we return, if ever.

I had purchased a party (Mega Star) for my great-granddaughter with no intent to attend. I live in Florida and the party was set for the Whitehall, PA site. I reserved online and provided my credit card information which was promptly debited for the $50 deposit. After the party, at 9pm ET, I got a call from someone named Barry who told me I was required to come in and pay the balance in person within the next 45 minutes or he will report me to the Whitehall police. I explained that I had provided my credit card, and that I lived in Florida, not PA. He responded by saying that I would then need to have someone else come in and pay the bill. I contacted my son who was then almost home, 90 minutes from Whitehall. He said he was surprised that no one mentioned it to him while he was there, and that it was humanly impossible for him to be back within 45 minutes.

Your family is not safe here! "Not all cameras work" in event of emergency. Wayne general manager is the worst employee I have ever met and here is why!!.. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 October 6th, 2019. My Mother an active disabled citizen, was surprised punched directly to the temple over a dispute of ticket winnings with my son 6 and a ** male (32) present during the dispute. My mother then fell to the floor and the ** female (28) that hit my mom then continued to punch my mother over and over while she was screaming stop and help for several moments. My Son (6) ran to the opposite side of the Chuck E. Cheese's and was crying saying Grandma was being attacked by somebody while I was eating salad with my daughter (9.)

My grandsons birthday everything was going great until we go to the counter where they cash in tickets. Now my granddaughter only have 103 in tickets. The little worker says, "You can only get with what's in the case in front of you." My granddaughter insist she wants a toy for 1500 points. I tell her, "That's fine. I'll pay for 2 of them." She continues to tell me, "But ma'am they are expensive." Well 1st off I didnt ask the price. By the way they're only 15 dollars each.

Back in the good ole days, you played with tokens that cost a quarter a piece. Now you spend close to the same amount as going to ThunderZone or the Funhouse, which have way more games and fun things to do. Going and spending $20 for an hour is a waste when it’s so many more things families can do together than worrying about rushing and going broke. The zoo is even cheaper and I prefer to see real animals while I’m walking and talking with family and getting exercise, rather than having a heart attack or stroke because I’m so stressed on what it costs to have a fun time out at Chuck E. Cheese’s.

Grand daughter's 6th birthday. They gave us a table set with paper cups. A 2 year old child dropped an empty cup on the dirty floor and I took another from empty table behind us filled it with drink for her. An employee approached us and stated that the manager saw what I had done with the cup and said we needed to come to the counter and pay an additional $2.69 for the additional cup! (Apparently they monitor with cameras all of your actions) I paid the "fine" for the cup but will Never book or attend any future function at a Chuck E Cheese. The party was for 14 people and cost almost $160.00 dollars for the cheap pizza and a birthday cake. We had planned another 2 grandchildren's parties in November and December, but will now make other arrangements at a better venue. They got their $2.69 but will lose the profits in the future. Don't reward bad service by going here, customers deserve better.

It was the first time our family went to Chuck E Cheese. We went with my 3 yr old grandson. It was really a fun time until my grandson had to go to the bathroom. The bathroom was not kid-friendly at all. The counter tops are too high which makes it impossible for the child to turn on the water or to even reach the water. At the same time that we were in the bathroom there was a young girl about 6 yrs old and she could not reach the handles to turn the water on to wash her hands after using the bathroom. I did help her but for being such a kids place I was very disappointed that the bathroom was not kid friendly at all!