Chuck E. Cheese Reviews

A birthday party was happening and Chuck E Cheese came out. My son, autistic and nonverbal, walked to Chuck e Cheese and was almost pulled away by the guard there but my hubby got to him first. After, the guard said he can only see Chuck after the party when he does his round through the restaurant. My son patiently waited and wanted to see him. Chuck went straight to the back door. My son was disappointed and we left. Apparently, unless you have money for a birthday party, you can't see Chuck e Cheese. They make sure of it. The fact my child has a disability and wanted to see him makes no difference.

The food was pretty expensive. We paid almost 60 dollars for 2 one topping pizzas and 12 dollars for boneless wings. For this place to be one of the main attractions for baby parties it's way too expensive. Service was trash. We had to clean our own table off because all the workers were in the back somewhere while the manager set up front doing nothing. One of our guests waited an hour and a half just to hear her order hadn't been in (proof of food receipt). Salad bar was very bare minimum. Major disappointment from how it used to be.

First of all the Manager and another associate who checked us in was fine. The ** lady who checked us out was Rude, Aggressive, and kept talking to my daughter in a harsh Aggressive tone. I had to keep all my composure to get through picking out toys. We spent over $100 and the place wasn't kid friendly thanks to her. My youngest child had to deal with the majority of the mistreatment. I noticed she never used her Aggressive tone or aggression towards the other ** people. It was obvious we were a problem.

Everything was fine, the workers are great, the food was great. The only bad thing was the manager girl. Lousy attitude and mistreatment of people who are paying for a service and even the workers there.

Was having issues with my app and the manager would not care trying to fix the issue. He told me to call corporate because because they didn't care either when he had a business to run and didn't care my 2 yr olds were standing there crying. Duane manager in Springfield Pa location the worse.

The manager Schonce and his staff were wonderful and made our experience awesome. The Lakeland Fl location rocks. They were extremely efficient and super pleasant. The facility was very clean and well managed. Thanks for a great overall experience. Thanks from the ** family.

I visited Chuck E Cheese on January 8th, 2022. The Kiosk charged me $132 for 6 token cards when I only wanted one. I notified the manager and she voided the transaction and charged me the $21 for the one card. 6 days later I contacted the store because my bank account had not been credited. They told me it can take 7 to 10 business days...I waited 10 Days and contacted Customer Relations to make sure my credit was coming. They just found it..(sorry)..and it will take another 12 to 14 business days for me to get my money back. This is unacceptable to hold someone's money for a month. I want my money back in my back account now.

Chuck E. Cheese is not a good restaurant to eat at compared to other restaurants. To begin with, the employees are rude. This is so because many people complained about the employees to the manager. They always get bad reviews about the employees' attitude. Another reason is that they don't really keep it clean. Every time you go it's always a mess on the seats. So many people posted about the mess and told the manager about it. Critics may say it’s a fun place for kids; however, so many websites are saying that Chuck E. Cheese is a bad experience for kids.

Me, my boyfriend, my friend and my little sister came for a couple hours and ordered a pizza. They said 20 minutes and it was 30 before we got it. When we got it it was freezing cold, didn’t even cook it. So we gave it back, they wanted a new one then we waited a hour and all the employees refused to give us a new one. Until we talk to the manager and he got us a new one. Also everyone was so nasty.

On 5/28/2021, I was the 1st person in line to order food/drinks. Several customers behind me was a daycare. I ordered my food appropriately 10 minutes before they did. After waiting over an hour for our food, I noticed the daycare was eating. I went to the counter to inquire about the length of time and was told “it’s in the oven”. I asked why the food wasn’t served in order of placement and was told “it is”. There’s no reason to lie. I know for a fact the day are didn’t order their food ahead of their arrival, as I had to return to the register to request more straws and they were ordering at that time. My family is very patient, but will not tolerate lying. Will be a very long time before we return, if ever.

I had purchased a party (Mega Star) for my great-granddaughter with no intent to attend. I live in Florida and the party was set for the Whitehall, PA site. I reserved online and provided my credit card information which was promptly debited for the $50 deposit. After the party, at 9pm ET, I got a call from someone named Barry who told me I was required to come in and pay the balance in person within the next 45 minutes or he will report me to the Whitehall police. I explained that I had provided my credit card, and that I lived in Florida, not PA. He responded by saying that I would then need to have someone else come in and pay the bill. I contacted my son who was then almost home, 90 minutes from Whitehall. He said he was surprised that no one mentioned it to him while he was there, and that it was humanly impossible for him to be back within 45 minutes.

Your family is not safe here! "Not all cameras work" in event of emergency. Wayne general manager is the worst employee I have ever met and here is why!!.. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 October 6th, 2019. My Mother an active disabled citizen, was surprised punched directly to the temple over a dispute of ticket winnings with my son 6 and a ** male (32) present during the dispute. My mother then fell to the floor and the ** female (28) that hit my mom then continued to punch my mother over and over while she was screaming stop and help for several moments. My Son (6) ran to the opposite side of the Chuck E. Cheese's and was crying saying Grandma was being attacked by somebody while I was eating salad with my daughter (9.)

My grandsons birthday everything was going great until we go to the counter where they cash in tickets. Now my granddaughter only have 103 in tickets. The little worker says, "You can only get with what's in the case in front of you." My granddaughter insist she wants a toy for 1500 points. I tell her, "That's fine. I'll pay for 2 of them." She continues to tell me, "But ma'am they are expensive." Well 1st off I didnt ask the price. By the way they're only 15 dollars each.

Back in the good ole days, you played with tokens that cost a quarter a piece. Now you spend close to the same amount as going to ThunderZone or the Funhouse, which have way more games and fun things to do. Going and spending $20 for an hour is a waste when it’s so many more things families can do together than worrying about rushing and going broke. The zoo is even cheaper and I prefer to see real animals while I’m walking and talking with family and getting exercise, rather than having a heart attack or stroke because I’m so stressed on what it costs to have a fun time out at Chuck E. Cheese’s.

Grand daughter's 6th birthday. They gave us a table set with paper cups. A 2 year old child dropped an empty cup on the dirty floor and I took another from empty table behind us filled it with drink for her. An employee approached us and stated that the manager saw what I had done with the cup and said we needed to come to the counter and pay an additional $2.69 for the additional cup! (Apparently they monitor with cameras all of your actions) I paid the "fine" for the cup but will Never book or attend any future function at a Chuck E Cheese. The party was for 14 people and cost almost $160.00 dollars for the cheap pizza and a birthday cake. We had planned another 2 grandchildren's parties in November and December, but will now make other arrangements at a better venue. They got their $2.69 but will lose the profits in the future. Don't reward bad service by going here, customers deserve better.

It was the first time our family went to Chuck E Cheese. We went with my 3 yr old grandson. It was really a fun time until my grandson had to go to the bathroom. The bathroom was not kid-friendly at all. The counter tops are too high which makes it impossible for the child to turn on the water or to even reach the water. At the same time that we were in the bathroom there was a young girl about 6 yrs old and she could not reach the handles to turn the water on to wash her hands after using the bathroom. I did help her but for being such a kids place I was very disappointed that the bathroom was not kid friendly at all!

It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip!"

Omg just spent 88$ for my girls to eat and play. They never explained the new system can pause only once and if you use your card again it is reactivated. It that really just got about 15 minutes each to play even though I paid for 45 minutes on each card. I will never come back to Chuck e cheese again.... Omg not the working man that's for sure....

Other than the bad service this company is just for the money. What happened to the three life games for one token? These games have been modified to one token one life. Bad service. I would not recommend this company to no one.

I recently visited this establishment. I arrived at approximately 7:15 for my granddaughter preschool graduation. I went to the counter to place a good order and to get the 4 kids who were in attendance their play cards. I returned and her present (Pandora earrings) was gone by approximately 745-8:00. I was just about to take her gift to the car. The managers were no help. I'm calling corporate on Monday since they are closed on the weekends but this is ridiculous.

When I was younger I went to Chuck E Cheese and thought it was so fun I went there all the time. Now I'm trying to relive those moments but I can't because the service is terrible. The pizza is left over from other customer's plate and for like 100 tickets you only get one plastic toy. A lot of people really don't like this place and I'm one of them and I would not recommend taking your kids to this awful place.

I gave my son a birthday party there. We were shorted everything. I paid for the highest package for 15 kids. None of the kids got their Dippin' Dots or the party bags. When I tried to tell them that I didn't get those item they wanted to say that I was lying and there was nothing that could be done about it. Still until this day no one has contacted me in regards to this matter.

I am a grandmother with 12 grandchildren, have gone to Chuck E Cheese, gone Birthday parties, and given At least ten there. This time was the last. Here is what happened to the end. I was asked if I’d like soda when pizza served I said yes. Soda came after already eating pizza for ten minutes. When they brought it finally they brought a pitcher of water. I was asked would I like cups for adults I said yes. They gave me six. Being I paid for 8 (booked party for ten) only 6 showed up. I took the nonexistent kids cups and had 2 sodas honestly. However when I went to pay at end my bill was higher than it should be. I questioned it. They said they gave me 6 cups. Added a charge of $ 15 and some change. I explained the adults drank water from the pitcher. How else could they have any without cups. I instructed them to check the cups still on table. They were rude and I was overcharged.

Bring back Showbiz!!!! That’s where the real fun is. Chuck E Cheese nowadays is waaaaayyy too expensive. My youngest daughter is 7 and her first party was at Chuck E Cheese. Would of had many more there but it just wasn’t fun for her. Bring back Showbiz and everything that came with it (including the characters Mitzi, Fatz, and Billy bob). I think you’ll have a better outcome????‍♀️

My experience in Chuck E Cheese in West Islip was terrible because they charge more in 200 dollar in my bill then they don't want to give me my copy bill. The cashier answer me that is the quantity on my bill. Then went to my house, I check my bill and take my calculator and the real quantity was 600 dollars. They charge 830 dollar. They stole my money. That was the first and last time to celebrate my son birthday on Chuck e cheese. I never back to Chuck e cheese.

We did a drop-in party after having spoken to someone early in the morning. Once we arrived, Cheryl set up the table for us and got us set up right away. Everything was great until the table/party next to ours took over our table. They started by taking the chairs, sitting at our table, and taking the cups and the goody bags. Lastly they started placing their presents on our table in turn STEALING our only present and an envelope (which turned out had cash in it). The manager Cheryl clearly saw as the other party RAIDED and took over our table however, she did nothing. She stood there and watched with another employee as they did what they pleased.

Took our 2 daughters and 3 year old granddaughter for a fun evening at the Katy TX location. As we sat down to eat my daughter went to get another piece and seen plastic sticking out of pizza crust. It was baked in tight. We all felt sick. Here we had tokens. Was hungry now felt sick like we had plastic in our throats. Horrible. Management said it was from the dough wrapper and they missed pulling it out or something like that. I didn't really care? She offered to refund Pizza and we can pay for our drinks and tokens lol. I explained how that didn't seem fair. She did end up refunding our money for a ruined evening and it will be very hard to ever want to go back. Makes you wonder how many times you ate plastic. She didn't seem all that concerned or disgusted.

Horrible service took 10 minutes for us to get our transaction done. The girl kept texting on her phone while taking our order. Our pizza took 45 minutes. Finally went up said, "Where's our pizza". Ooo it's done. We seen it sitting up there for awhile. When we done eating we asked a guy for a box he said, "Ok". And never brought it to us. Had once again try get someone to get us a box. All the workers had horrible attitudes. Half the games were not giving out tickets. They wasn't even that busy. Place was dirty. Tables weren't being cleaned. Just a around horrible experience. 11-14-17 had two orders only gave us one of the receipts. Spent over 50.00 on one order. The other 6.00.

I did a booking for my grandson birthday October 8,2017. I had to cancel Friday due to the passing of my mother. Chuck E Cheese just took my money 50.00. I feel like I just got Rob. They are robbing customer and I ask for my money back due to my mom's death and I was told no. They are taking my money even though we're not having a party. What kind of business just take someone hard earned money. I am a single parent. I want my deposit back. I'm having to bury my mother and I don't have money for someone to take. This is not fair at all really. It's not. I can't help this. Customer should be able to cancel reservation with someone. Telling them if they do they still going to keep it that call stealing and violation my right as a customer. Thank you but I need my money back. How can a company just takes someone money. How. Please help me especially if they have death in a family. Don't they have a heart.

It took approximately three hours to receive my wings. I was told they could not find my table. This happened twice. I asked for the manager after an hour and a half. The manager had an attitude, took my food ticket, threw it aside and left to find my food. Another hour or so a worker came back and said they could not find my table again. I still have not seen the return. I was then told they could not fix my food.