Chuck E Cheese

Chuck E Cheese Reviews

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Chuck E Cheese Reviews

Stars Rating

  • 48%
  • 8%
  • 15%
  • 7%
  • 22%

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed July 9, 2022

    Was having issues with my app and the manager would not care trying to fix the issue. He told me to call corporate because because they didn't care either when he had a business to run and didn't care my 2 yr olds were standing there crying. Duane manager in Springfield Pa location the worse.

    Staff

    Reviewed March 25, 2022

    The manager Schonce and his staff were wonderful and made our experience awesome. The Lakeland Fl location rocks. They were extremely efficient and super pleasant. The facility was very clean and well managed. Thanks for a great overall experience. Thanks from the ** family.

    Reviewed Jan. 20, 2022

    I visited Chuck E Cheese on January 8th, 2022. The Kiosk charged me $132 for 6 token cards when I only wanted one. I notified the manager and she voided the transaction and charged me the $21 for the one card. 6 days later I contacted the store because my bank account had not been credited. They told me it can take 7 to 10 business days...I waited 10 Days and contacted Customer Relations to make sure my credit was coming. They just found it..(sorry)..and it will take another 12 to 14 business days for me to get my money back. This is unacceptable to hold someone's money for a month. I want my money back in my back account now.

    Customer ServiceStaff

    Reviewed Oct. 14, 2021

    Chuck E. Cheese is not a good restaurant to eat at compared to other restaurants. To begin with, the employees are rude. This is so because many people complained about the employees to the manager. They always get bad reviews about the employees' attitude. Another reason is that they don't really keep it clean. Every time you go it's always a mess on the seats. So many people posted about the mess and told the manager about it. Critics may say it’s a fun place for kids; however, so many websites are saying that Chuck E. Cheese is a bad experience for kids.

    Staff

    Reviewed July 17, 2021

    Me, my boyfriend, my friend and my little sister came for a couple hours and ordered a pizza. They said 20 minutes and it was 30 before we got it. When we got it it was freezing cold, didn’t even cook it. So we gave it back, they wanted a new one then we waited a hour and all the employees refused to give us a new one. Until we talk to the manager and he got us a new one. Also everyone was so nasty.

    Punctuality & Speed

    Reviewed May 28, 2021

    On 5/28/2021, I was the 1st person in line to order food/drinks. Several customers behind me was a daycare. I ordered my food appropriately 10 minutes before they did. After waiting over an hour for our food, I noticed the daycare was eating. I went to the counter to inquire about the length of time and was told “it’s in the oven”. I asked why the food wasn’t served in order of placement and was told “it is”. There’s no reason to lie. I know for a fact the day are didn’t order their food ahead of their arrival, as I had to return to the register to request more straws and they were ordering at that time. My family is very patient, but will not tolerate lying. Will be a very long time before we return, if ever.

    Verified purchase
    Staff

    Reviewed March 8, 2020

    I had purchased a party (Mega Star) for my great-granddaughter with no intent to attend. I live in Florida and the party was set for the Whitehall, PA site. I reserved online and provided my credit card information which was promptly debited for the $50 deposit. After the party, at 9pm ET, I got a call from someone named Barry who told me I was required to come in and pay the balance in person within the next 45 minutes or he will report me to the Whitehall police. I explained that I had provided my credit card, and that I lived in Florida, not PA. He responded by saying that I would then need to have someone else come in and pay the bill. I contacted my son who was then almost home, 90 minutes from Whitehall. He said he was surprised that no one mentioned it to him while he was there, and that it was humanly impossible for him to be back within 45 minutes.

    He did drive back the next day and pay the bill, but my takeaway is that (1) it was not clear that this requirement existed and it completely caught me off guard, (2) I'm confused on why my credit card could not be charged for the balance (my expectation) since it had already been charged for the deposit, and (3) I can't ever think of a time I was treated worse (Barry was incredibly nasty and rude- treatment that was completely unwarranted). Bottom line is I will never again deal with this establishment and will discourage others from booking or attending events there as well.

    Customer ServiceStaff

    Reviewed Feb. 1, 2020

    Your family is not safe here! "Not all cameras work" in event of emergency. Wayne general manager is the worst employee I have ever met and here is why!!.. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 October 6th, 2019. My Mother an active disabled citizen, was surprised punched directly to the temple over a dispute of ticket winnings with my son 6 and a ** male (32) present during the dispute. My mother then fell to the floor and the ** female (28) that hit my mom then continued to punch my mother over and over while she was screaming stop and help for several moments. My Son (6) ran to the opposite side of the Chuck E. Cheese's and was crying saying Grandma was being attacked by somebody while I was eating salad with my daughter (9.)

    I then went to go see what was going on and I noticed my mother being yelled at very loudly by an employee who I find out is actually the General Manager who was a witness to the entire event. The General Manager would not pay me any attention or explain why he was yelling at my mother telling her to "get the ** out of my store" pointing to the door, my mother again was attacked by the female while her boyfriend started punching and ripping my shirt off. My mother was knocked down punched and kicked approx. 3-4 times and myself 2-3 times during my attempt to defend my family. Wayne (GM) then continued to cuss at me and my family with 1 other employee and made us leave the location and never once contacted an ambulance or police for the emergency situation.

    My mother had to be hospitalized for several days due to dizziness constant headaches memory loss and ringing in the ears. Detective of the Norwalk Sheriff’s Department sent a letter to the corporate office to request the video surveillance from the specific area of the incident. The video they sent was only from 1 camera and they said, "This is all we have. Nothing else." The recording they provided does not show the assault and there are a total of 13 cameras in this location. An employee confirmed with me on the phone several weeks later that all cameras are active and work for safety of the guest.

    My family's desired resolution is for the Chuck E Cheese Corporate office to give us valid non tampered video footage of the specific location of the Chuck E Cheese as to where the assault took place so we can give it to the detective in charge of our case so he can provide it to the District Attorney as clear evidence that my family were victims to an aggravated assault and battery case so we can press charges.

    In the end we thought Chuck E Cheese was a safe place for families to visit, but the General Manager did not display that it is a safe place for kids, teens, or adults. Chuck E. Cheese’s corporate office does not want to jointly work together with our detective and continues to decline that they have any other camera angels of the assault, in which I find highly discourteous, repulsive, and is beyond belief that they would allow this to happen and not assist in catching the people responsible for the assault on my family and I. PLEASE SOMEBODY/ANYBODY HELP MY FAMILY AND MYSELF!!!! @ **.

    Verified purchase
    PriceStaff

    Reviewed Nov. 24, 2019

    My grandsons birthday everything was going great until we go to the counter where they cash in tickets. Now my granddaughter only have 103 in tickets. The little worker says, "You can only get with what's in the case in front of you." My granddaughter insist she wants a toy for 1500 points. I tell her, "That's fine. I'll pay for 2 of them." She continues to tell me, "But ma'am they are expensive." Well 1st off I didnt ask the price. By the way they're only 15 dollars each.

    Next I get to the door ma'am my grandchildren came in with my daughter. She is gone. I dont have a stamp on my hand. She stated she couldn't let them leave with you. "Your daughter will have to return ma'am" These or mines they are leaving with me. She grabs my granddaughter. 1st REAL MISTAKE TOUCHING MY BABY. I grabbed her back and told them, "Let's go." She says, "I need your ID." What will my ID prove. But they should never ever grab on any ones child or tell a person they dont want it because they're expensive.

    Price

    Reviewed Oct. 26, 2019

    Back in the good ole days, you played with tokens that cost a quarter a piece. Now you spend close to the same amount as going to ThunderZone or the Funhouse, which have way more games and fun things to do. Going and spending $20 for an hour is a waste when it’s so many more things families can do together than worrying about rushing and going broke. The zoo is even cheaper and I prefer to see real animals while I’m walking and talking with family and getting exercise, rather than having a heart attack or stroke because I’m so stressed on what it costs to have a fun time out at Chuck E. Cheese’s.

    PriceStaff

    Reviewed Oct. 19, 2019

    Grand daughter's 6th birthday. They gave us a table set with paper cups. A 2 year old child dropped an empty cup on the dirty floor and I took another from empty table behind us filled it with drink for her. An employee approached us and stated that the manager saw what I had done with the cup and said we needed to come to the counter and pay an additional $2.69 for the additional cup! (Apparently they monitor with cameras all of your actions) I paid the "fine" for the cup but will Never book or attend any future function at a Chuck E Cheese. The party was for 14 people and cost almost $160.00 dollars for the cheap pizza and a birthday cake. We had planned another 2 grandchildren's parties in November and December, but will now make other arrangements at a better venue. They got their $2.69 but will lose the profits in the future. Don't reward bad service by going here, customers deserve better.

    Staff

    Reviewed Sept. 4, 2019

    It was the first time our family went to Chuck E Cheese. We went with my 3 yr old grandson. It was really a fun time until my grandson had to go to the bathroom. The bathroom was not kid-friendly at all. The counter tops are too high which makes it impossible for the child to turn on the water or to even reach the water. At the same time that we were in the bathroom there was a young girl about 6 yrs old and she could not reach the handles to turn the water on to wash her hands after using the bathroom. I did help her but for being such a kids place I was very disappointed that the bathroom was not kid friendly at all!

    Reviewed Aug. 18, 2019

    It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip!"

    It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip

    Reviewed June 14, 2019

    Other than the bad service this company is just for the money. What happened to the three life games for one token? These games have been modified to one token one life. Bad service. I would not recommend this company to no one.

    Reviewed June 1, 2019

    I recently visited this establishment. I arrived at approximately 7:15 for my granddaughter preschool graduation. I went to the counter to place a good order and to get the 4 kids who were in attendance their play cards. I returned and her present (Pandora earrings) was gone by approximately 745-8:00. I was just about to take her gift to the car. The managers were no help. I'm calling corporate on Monday since they are closed on the weekends but this is ridiculous.

    Reviewed March 15, 2019

    When I was younger I went to Chuck E Cheese and thought it was so fun I went there all the time. Now I'm trying to relive those moments but I can't because the service is terrible. The pizza is left over from other customer's plate and for like 100 tickets you only get one plastic toy. A lot of people really don't like this place and I'm one of them and I would not recommend taking your kids to this awful place.

    Reviewed Jan. 13, 2019

    I gave my son a birthday party there. We were shorted everything. I paid for the highest package for 15 kids. None of the kids got their Dippin' Dots or the party bags. When I tried to tell them that I didn't get those item they wanted to say that I was lying and there was nothing that could be done about it. Still until this day no one has contacted me in regards to this matter.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 17, 2018

    I am a grandmother with 12 grandchildren, have gone to Chuck E Cheese, gone Birthday parties, and given At least ten there. This time was the last. Here is what happened to the end. I was asked if I’d like soda when pizza served I said yes. Soda came after already eating pizza for ten minutes. When they brought it finally they brought a pitcher of water. I was asked would I like cups for adults I said yes. They gave me six. Being I paid for 8 (booked party for ten) only 6 showed up. I took the nonexistent kids cups and had 2 sodas honestly. However when I went to pay at end my bill was higher than it should be. I questioned it. They said they gave me 6 cups. Added a charge of $ 15 and some change. I explained the adults drank water from the pitcher. How else could they have any without cups. I instructed them to check the cups still on table. They were rude and I was overcharged.

    The cards for my package for star did not have 30 done. Had 20 done. Had 25 my guests were asking why. I said I don't know. Hate those cards. Kids don’t know how to use and will scan by mistake losing the games paid for. TOKENS can be seen and kids loved them. I don’t like how they sing happy birthday to all the parties at same time. Can’t even hear your child’s name. No personalization. So sad this business no longer what it used to be. The only thing the girl who served our party was sweet and amazing. Goodbye Chuck E Cheese. We will not be back as a paying customer. Do not recommend!!!

    Price

    Reviewed Sept. 14, 2018

    Bring back Showbiz!!!! That’s where the real fun is. Chuck E Cheese nowadays is waaaaayyy too expensive. My youngest daughter is 7 and her first party was at Chuck E Cheese. Would of had many more there but it just wasn’t fun for her. Bring back Showbiz and everything that came with it (including the characters Mitzi, Fatz, and Billy bob). I think you’ll have a better outcome????‍♀️

    Verified purchase
    Price

    Reviewed March 12, 2018

    My experience in Chuck E Cheese in West Islip was terrible because they charge more in 200 dollar in my bill then they don't want to give me my copy bill. The cashier answer me that is the quantity on my bill. Then went to my house, I check my bill and take my calculator and the real quantity was 600 dollars. They charge 830 dollar. They stole my money. That was the first and last time to celebrate my son birthday on Chuck e cheese. I never back to Chuck e cheese.

    Punctuality & SpeedStaff

    Reviewed March 6, 2018

    We did a drop-in party after having spoken to someone early in the morning. Once we arrived, Cheryl set up the table for us and got us set up right away. Everything was great until the table/party next to ours took over our table. They started by taking the chairs, sitting at our table, and taking the cups and the goody bags. Lastly they started placing their presents on our table in turn STEALING our only present and an envelope (which turned out had cash in it). The manager Cheryl clearly saw as the other party RAIDED and took over our table however, she did nothing. She stood there and watched with another employee as they did what they pleased.

    One of the ladies of the other party was so sure that they did not take the present, they had us walk over to their trunk to look. An employee also came along to witness. The child who brought the present pointed out the bag instantly. We had to literally grab the present from their trunk! Then, they had the tenacity to ask the child (8 years old) what was in it, where she bought it and other questions of the like. In the end, they would not leave Chuck E Cheese and insisted on getting physical with us because we accused them of being thieves. If anyone asks if Chuck E Cheese is a safe location, I will bluntly say NO.

    The other party was supposed to end at 7:30 pm. They did not leave until 8:15 pm. Note that we did not start our party until about 7:30 pm. so having only been "enjoying" ourselves for about 30 minutes, we were at the point of just leaving. Another manager named Elora convinced us to stay and deeply apologized for the situation, something that Cheryl never did. I was speechless. Elora had more compassion and sympathy for the occurrences than the other manager or any of the employees who witnessed the atrocity. Elora attempted to make up for the bad experience and was very friendly and checked in on us from then on until we left. If Elora had been there sooner, I am sure she would have prevented the salutation from occurring in the first place. I was told the other party would have an attendant. That attendant should have said something when they crossed the line, or at the least alerted the manager.

    Will I ever again have a party at Chuck E Cheese you may ask? No, I will not, unless Elora is there the whole time. I will also not recommend Chuck E Cheese to anyone while incompetent people are employed. I will tell everyone to speak to Elora should they plan a party at the Concord location. Elora is a competent, understanding and compassionate employee who cares about the customers. I will also warn them of the incompetence and bad management my family experienced from Cheryl.

    Staff

    Reviewed Dec. 20, 2017

    Took our 2 daughters and 3 year old granddaughter for a fun evening at the Katy TX location. As we sat down to eat my daughter went to get another piece and seen plastic sticking out of pizza crust. It was baked in tight. We all felt sick. Here we had tokens. Was hungry now felt sick like we had plastic in our throats. Horrible. Management said it was from the dough wrapper and they missed pulling it out or something like that. I didn't really care? She offered to refund Pizza and we can pay for our drinks and tokens lol. I explained how that didn't seem fair. She did end up refunding our money for a ruined evening and it will be very hard to ever want to go back. Makes you wonder how many times you ate plastic. She didn't seem all that concerned or disgusted.

    Maybe I should have kept the pizza and shipped it back to the main headquarters. Luckily I took some very clear pictures in case someone wants to see them. I think this location needs a health inspection visit because she didn't seem all that surprised. She kept receipt. Stapled it to the refund but I'm sure the charge is on my debit card. Will add that info when it post.

    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2017

    Horrible service took 10 minutes for us to get our transaction done. The girl kept texting on her phone while taking our order. Our pizza took 45 minutes. Finally went up said, "Where's our pizza". Ooo it's done. We seen it sitting up there for awhile. When we done eating we asked a guy for a box he said, "Ok". And never brought it to us. Had once again try get someone to get us a box. All the workers had horrible attitudes. Half the games were not giving out tickets. They wasn't even that busy. Place was dirty. Tables weren't being cleaned. Just a around horrible experience. 11-14-17 had two orders only gave us one of the receipts. Spent over 50.00 on one order. The other 6.00.

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2017

    I did a booking for my grandson birthday October 8,2017. I had to cancel Friday due to the passing of my mother. Chuck E Cheese just took my money 50.00. I feel like I just got Rob. They are robbing customer and I ask for my money back due to my mom's death and I was told no. They are taking my money even though we're not having a party. What kind of business just take someone hard earned money. I am a single parent. I want my deposit back. I'm having to bury my mother and I don't have money for someone to take. This is not fair at all really. It's not. I can't help this. Customer should be able to cancel reservation with someone. Telling them if they do they still going to keep it that call stealing and violation my right as a customer. Thank you but I need my money back. How can a company just takes someone money. How. Please help me especially if they have death in a family. Don't they have a heart.

    Verified purchase
    Staff

    Reviewed Sept. 4, 2017

    It took approximately three hours to receive my wings. I was told they could not find my table. This happened twice. I asked for the manager after an hour and a half. The manager had an attitude, took my food ticket, threw it aside and left to find my food. Another hour or so a worker came back and said they could not find my table again. I still have not seen the return. I was then told they could not fix my food.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I Anna ** visited Chuck E Cheese on August 21st. At about 8 pm Ford Road in Canton Michigan. I brought my kids out for a family outing. We have been coming to this Chuck E Cheese for a long time through birthday parties here for the kids and my kids currently are involved with the Chuck E Cheese V.I.P. club where their cards reload every week. Me and my family came to this location tonight and had the worse horrifying and embarrassing experience that a family ever could go through and the service that was given was poor rude assaulting discriminatory threatening frightening, confrontational, criminalizing and in violation of my civil rights and amended rights. I order food and patronized at this facility tonight and I and my family was mistreated badly over a cup of ranch dressing.

    After ordering food I specifically told the cashier on duty that I cannot have tomatoes sauce and I requested for some ranch with my food. Well when the food came out that's what I had. I told my daughter to go up to the counter and ask for a cup of ranch while I fix everyone plate while the food was hot and she did go up, waited in line patiently for assistance and she talked to a different cashier who had orange wavy hair and asked for a cup of ranch dressing. Mind you my daughter had been standing there for a while before getting served. The young lady said to my daughter when she asked for services she was told to hold on while she finished filling out her paperwork then the girl walked over leaving my daughter standing there without notice when she was next to be helped and went to assist a line of customers for toys.

    I walked up and asked why she did not get the help she needed and was overlooked like she was less important as a customer and all she needed was a cup of ranch. I asked for a cup to get some from the salad bar or could someone get her some from the back because my daughter food was getting cold from sitting and waiting. And I said I paid for this food and not for it to not be enjoyed by my child. And the young lady replied "Whatever. Okay hold on. I'm about to go get it girl. You doing too much." I felt as a customer with a response like that from a cashier was rude sarcastic and sound like a problem going into the wrong direction provoked for it to become confrontational. I said in reply "Who are you talking to." She said "You we were going back in forth." I told her she need to watch how she address people and to not be so disrespectful and to check her attitude.

    She gave me the ranch and told me "You need to check yourself. You got your ranch don't you." And she said that to me several times as I was walking away and I told her she was a waste of time and she was yelling blurting out words as I was going back to my table with my daughter and next was her threat. She says "I will call my momma. I got a momma too." I told her "Call your momma and if she come up here I will drop her like a bag." The girl ran to the back. I ask the door greeter for a manager. She said management went outside. I was trying to file a complaint on the embarrassing experience and how it made me and my kids feel unwanted and uncomfortable and still could not get a form of help from management. So we were finishing our food to get ready to go I tried contact the police in regards of the threat but my phone was dropping the call.

    It would not go through while I was inside Chuck E Cheese so I went outside to my car to get a pen and a notebook to write down names and corporate contact information and management not once came to resolve the problem. Did not know what was going on between the two of us. She just reacted listened to what her coworker came to the back and said to her and then went outside, called the police and made a false report saying I had a gun with a bag of bullets. For the police to come out. My kids were told to get out the car age 6,13, and 15 with their hands up. They were searched like they were criminals and they had about 10 cop cars out on us for a false allegation that was untrue and never said my car was search. No gun or bullets were found and I was banned from Chuck E Cheese for 1 year. Hit with a ticket and a misdemeanor without true and probable cause.

    I feel management did not acted for the customer nor was properly trained for a situation like that nor assist in any kinda comforting way. I felt she made matters worse and if I had a gun why will I sit to wait for the police with my kids. A lie was said on me and I totally disagree with how we were attacked and mistreated. We never got a chance to enjoy our visit. I feel something should be done to both management and the cashier. They stretch customer services and it was not recommended. I feel that lack of communication which led in an uncomfortable situation was unjust and they should be reprimanded for their action of humiliation... It was wrong terrifying for me and the kids. And we were told by the police that the same story I shared with you all when they asked her she did not deny that she was confrontational with me. She did not deny what statement I made to the police was untrue.

    I feel that I was harassed because she was frustrated because she was by herself running the front by herself without help and all responsibility was left on her and she was angry and the first small situation made her react out of anger. I don't appreciate what we went through and plan to bring this horrifying experience to the public eye because no one innocent deserves be stripped of their sanity and identity by the authorities over a cup of ranch dressing and I plan to take legal action. This is really bad for the business of Chuck E Cheese. I would never spend money with that company again after what my family went through and would not recommend no one else there to support that location or the company because if they get away with this it could happen even worse to another family. Chuck E Cheese is always in the limelight for something. If it is not shootings, kids getting hurt by their machines at their location.

    It is not really as kid friendly with the attitudes that are given to customers during time of assistance... Chuck E Cheese need to better train their staff get involved and sat a strict policy for staff. Also I requested the cops to pull the video in defense of my complaint and the cameras do not work. No audio and that would have proved who was in the wrong and show proof they need working equipment. This is not fair to react on one side that made a complaint like it's true when it's not and there are always two sides to a story. People who works for this company needs to understand integrity and respecting others and doing the job correctly. This really looks bad for Chuck E Cheese. It's not really a place where a kid can be a kid... These matters need to be addressed and some associate need to be fired... This matter should not be looked over like it's not important.

    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Chuck E Cheese at 6773 Bell Rd in Glendale, Arizona is terrible. I will never take my children there again. Management was unprofessional and rude to customers and employees. Management needs to take a few classes on business management. The whole place was unorganized.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 17, 2017

    I visited a Chuck E. Cheese's in Greensboro on Friendly Avenue and it was horrible. When I walked inside, my niece with me, it was extremely full, kids walking around unsupervised, a putrid smell around the "Chuck E. Cheese's Marathon Runner" or something similar, that smelt like a rotten diaper, no employee going to spritz or anything like that around the area. They were everywhere, not even playing any game whatsoever and was everywhere when you tried to play. On the floor, running around, and one kid climbed over our table. Really didn't like that part. The parent didn't pay attention at all, but the main thing I would like to complain about is the new play card things going around. I feel like it took the fun away from Chuck E. Cheese's, crouching below the slot to see how many tickets you get, and plus, the Munch's Ticket collector was still open when cards were there. The card machines were slow, some didn't even work.

    It was also weird that tokens were still available but kids ran around with tickets squeezed in their fists when tickets weren't even coming out of the games. We usually go to Rocky Mount Chuck E. Cheese's, and they are changing to that way next Wednesday. I couldn't hear myself breathe, and one ice machine wasn't even working while no employees were attentive to that. Many games were out of order, and the game we ended up playing, actually two games, gave little to no tickets. It also said we were supposed to get two; but it was halved to one. Didn't like that part either.

    People were rushing a lot and weren't slowed or anything, I was bumped into by many grown adults wearing little to nothing and irresponsible kids, and why do you sell alcohol and beer in a children's atmosphere? Kids already are climbing over tables, so the spot of beer would be like the sight of a deer to a lion, they would automatically sip. When we first walked in, my niece told me she smelt beer.

    Some adults wore very short clothing, one even in a nightgown, including some kids, so I'd suggest you have a policy that clothes shorter than the ankle and inappropriate clothing be prohibited, on a strict rule, and people wearing very short dresses, shorts, or even that one woman in a nightgown, lace nightgown; pretty much lingerie, and not let them into the doors. Same goes for kids. Kids had their mouths on the glass where you see the prizes, which was unsanitary, and no employee alerted the parent, the parent was not attentive, and pretty much it wasn't much fun. I kind of would suggest to have a customer count; maybe strict at 20, cause I could've counted a whole city in there, maybe 11 generations.

    I really wouldn't suggest that Chuck E. Cheese’s, to the reader that's scrolling, but, I think they should investigate on this. I didn't have a nice time, only played three games that were pretty much unsanitary, including the rotten dirty diaper smell at the Chuck E's Marathon Runner. I'm sorry, my experience really took the E out of Charles Entertainment Cheese, and I'm really disappointed.

    Customer Service

    Reviewed June 25, 2017

    Hard time getting another plate for another type of food! Received an answer... "I gave you a plate!" Customers have one plate and if and go back to buffet. Have same plate that they ate off already. Is this not a sanitation violation!! I'm sure it is! Even if they gave me another plate... think about all who didn't have one and came back using same plate. Horrible!!

    Of course there is soda area!! Going to have one. And 99.9 of your customers are children. Keep floor area. At the least. So you don't stick to it!! I had a restaurant. And made sure all was 100+++ especially for cleanliness!! No excuses. It's a service business. Service your customers. I am going to go further with this. Know you are suppose to give customers more than one plate if have a buffet!!

    Customer ServiceStaff

    Reviewed May 5, 2017

    CHUCK>E Where A Kid Can Be A Kid. Chuck.E.Cheese is a children's gaming lounge that has awful food. I have had some very bad experiences there and I can really point out one. So to start off, I had walked in and went to get some game tokens but realized the entire floor was extremely sticky. This was because a young, 1 to 2 year old child had spilled his extra large cup of Orange Crush all over the floor. I stepped in it and nobody that worked there cleaned it up or even seemed to care at all that there was soda all over the carpet. That's another thing, why do you have a carpet under a soda machine that gets slightly spilled on every time someone gets a drink. That's just going to ruin the carpet anyway.

    So I had to get someone out to clean it and I walked over about 3 steps away from the soda machine (because, you know, why not put the sticky soda machine area right where I can order my disgusting pizza and game tokens) and I asked if anyone could clean up this giant puddle in the middle of the floor that my Js just stepped in. The woman there said, "Yeah. Wait a second" rudely and just ignorantly walked away. It took 15 minutes because I know how hard it is to grab an unwashed previous 4 year old child's puke filled bucket and mop the floor, but I'll give them credit because the cook ended up coming out to clean it up, so whatever.

    After the horrible service and an angry 10 year old at the time I decided I was hungry so, my dad ordered pizza and bread sticks while me and my 3 year old brother played in the game area, which was all dirty and most of the games were sticky. So after 25 minutes of token spending and no tickets, me and my brother were starving and tired out so we decided to sit down and wait for the food. It ended up taking 45 minutes to get food that I never had and never will again.

    At the end of our adventure to Chuck-E-Cheese, the food came and the waiter was rude and just came out with a tray and walked away. I took a bite of the pizza and turned out it had no sauce and was ice cold. Oh and the bread sticks tasted like they've sat in someone's car all summer with the heat on and extremely stale. Poured in salt and dipped in I don't even know what it was. It was like a olive oil like substance.

    I do not recommend going to Chuck-E-Cheese and hope you never do even though I still have to with my 5 year old brother but now we just play games. The service is very bad and food is probably 8 years old sitting in the back corner of the kitchen cabinet if they even have one. The worst thing is the sanitation though just based on my many trips there this was just one of many stories that I can tell. Just don't go to the bathroom (I don't even know where or if they have that either. I don't know). Just saying. I rate this a star out of 5 and you know why.

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    Chuck E Cheese Company Information

    Company Name:
    Chuck E Cheese
    Website:
    www.chuckecheese.com