Chuck E Cheese Reviews

He did drive back the next day and pay the bill, but my takeaway is that (1) it was not clear that this requirement existed and it completely caught me off guard, (2) I'm confused on why my credit card could not be charged for the balance (my expectation) since it had already been charged for the deposit, and (3) I can't ever think of a time I was treated worse (Barry was incredibly nasty and rude- treatment that was completely unwarranted). Bottom line is I will never again deal with this establishment and will discourage others from booking or attending events there as well.

I then went to go see what was going on and I noticed my mother being yelled at very loudly by an employee who I find out is actually the General Manager who was a witness to the entire event. The General Manager would not pay me any attention or explain why he was yelling at my mother telling her to "get the ** out of my store" pointing to the door, my mother again was attacked by the female while her boyfriend started punching and ripping my shirt off. My mother was knocked down punched and kicked approx. 3-4 times and myself 2-3 times during my attempt to defend my family. Wayne (GM) then continued to cuss at me and my family with 1 other employee and made us leave the location and never once contacted an ambulance or police for the emergency situation.

My mother had to be hospitalized for several days due to dizziness constant headaches memory loss and ringing in the ears. Detective of the Norwalk Sheriff’s Department sent a letter to the corporate office to request the video surveillance from the specific area of the incident. The video they sent was only from 1 camera and they said, "This is all we have. Nothing else." The recording they provided does not show the assault and there are a total of 13 cameras in this location. An employee confirmed with me on the phone several weeks later that all cameras are active and work for safety of the guest.

My family's desired resolution is for the Chuck E Cheese Corporate office to give us valid non tampered video footage of the specific location of the Chuck E Cheese as to where the assault took place so we can give it to the detective in charge of our case so he can provide it to the District Attorney as clear evidence that my family were victims to an aggravated assault and battery case so we can press charges.

In the end we thought Chuck E Cheese was a safe place for families to visit, but the General Manager did not display that it is a safe place for kids, teens, or adults. Chuck E. Cheese’s corporate office does not want to jointly work together with our detective and continues to decline that they have any other camera angels of the assault, in which I find highly discourteous, repulsive, and is beyond belief that they would allow this to happen and not assist in catching the people responsible for the assault on my family and I. PLEASE SOMEBODY/ANYBODY HELP MY FAMILY AND MYSELF!!!! @ **.

Next I get to the door ma'am my grandchildren came in with my daughter. She is gone. I dont have a stamp on my hand. She stated she couldn't let them leave with you. "Your daughter will have to return ma'am" These or mines they are leaving with me. She grabs my granddaughter. 1st REAL MISTAKE TOUCHING MY BABY. I grabbed her back and told them, "Let's go." She says, "I need your ID." What will my ID prove. But they should never ever grab on any ones child or tell a person they dont want it because they're expensive.

It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip

The cards for my package for star did not have 30 done. Had 20 done. Had 25 my guests were asking why. I said I don't know. Hate those cards. Kids don’t know how to use and will scan by mistake losing the games paid for. TOKENS can be seen and kids loved them. I don’t like how they sing happy birthday to all the parties at same time. Can’t even hear your child’s name. No personalization. So sad this business no longer what it used to be. The only thing the girl who served our party was sweet and amazing. Goodbye Chuck E Cheese. We will not be back as a paying customer. Do not recommend!!!

One of the ladies of the other party was so sure that they did not take the present, they had us walk over to their trunk to look. An employee also came along to witness. The child who brought the present pointed out the bag instantly. We had to literally grab the present from their trunk! Then, they had the tenacity to ask the child (8 years old) what was in it, where she bought it and other questions of the like. In the end, they would not leave Chuck E Cheese and insisted on getting physical with us because we accused them of being thieves. If anyone asks if Chuck E Cheese is a safe location, I will bluntly say NO.

The other party was supposed to end at 7:30 pm. They did not leave until 8:15 pm. Note that we did not start our party until about 7:30 pm. so having only been "enjoying" ourselves for about 30 minutes, we were at the point of just leaving. Another manager named Elora convinced us to stay and deeply apologized for the situation, something that Cheryl never did. I was speechless. Elora had more compassion and sympathy for the occurrences than the other manager or any of the employees who witnessed the atrocity. Elora attempted to make up for the bad experience and was very friendly and checked in on us from then on until we left. If Elora had been there sooner, I am sure she would have prevented the salutation from occurring in the first place. I was told the other party would have an attendant. That attendant should have said something when they crossed the line, or at the least alerted the manager.

Will I ever again have a party at Chuck E Cheese you may ask? No, I will not, unless Elora is there the whole time. I will also not recommend Chuck E Cheese to anyone while incompetent people are employed. I will tell everyone to speak to Elora should they plan a party at the Concord location. Elora is a competent, understanding and compassionate employee who cares about the customers. I will also warn them of the incompetence and bad management my family experienced from Cheryl.

Maybe I should have kept the pizza and shipped it back to the main headquarters. Luckily I took some very clear pictures in case someone wants to see them. I think this location needs a health inspection visit because she didn't seem all that surprised. She kept receipt. Stapled it to the refund but I'm sure the charge is on my debit card. Will add that info when it post.

After ordering food I specifically told the cashier on duty that I cannot have tomatoes sauce and I requested for some ranch with my food. Well when the food came out that's what I had. I told my daughter to go up to the counter and ask for a cup of ranch while I fix everyone plate while the food was hot and she did go up, waited in line patiently for assistance and she talked to a different cashier who had orange wavy hair and asked for a cup of ranch dressing. Mind you my daughter had been standing there for a while before getting served. The young lady said to my daughter when she asked for services she was told to hold on while she finished filling out her paperwork then the girl walked over leaving my daughter standing there without notice when she was next to be helped and went to assist a line of customers for toys.

I walked up and asked why she did not get the help she needed and was overlooked like she was less important as a customer and all she needed was a cup of ranch. I asked for a cup to get some from the salad bar or could someone get her some from the back because my daughter food was getting cold from sitting and waiting. And I said I paid for this food and not for it to not be enjoyed by my child. And the young lady replied "Whatever. Okay hold on. I'm about to go get it girl. You doing too much." I felt as a customer with a response like that from a cashier was rude sarcastic and sound like a problem going into the wrong direction provoked for it to become confrontational. I said in reply "Who are you talking to." She said "You we were going back in forth." I told her she need to watch how she address people and to not be so disrespectful and to check her attitude.

She gave me the ranch and told me "You need to check yourself. You got your ranch don't you." And she said that to me several times as I was walking away and I told her she was a waste of time and she was yelling blurting out words as I was going back to my table with my daughter and next was her threat. She says "I will call my momma. I got a momma too." I told her "Call your momma and if she come up here I will drop her like a bag." The girl ran to the back. I ask the door greeter for a manager. She said management went outside. I was trying to file a complaint on the embarrassing experience and how it made me and my kids feel unwanted and uncomfortable and still could not get a form of help from management. So we were finishing our food to get ready to go I tried contact the police in regards of the threat but my phone was dropping the call.

It would not go through while I was inside Chuck E Cheese so I went outside to my car to get a pen and a notebook to write down names and corporate contact information and management not once came to resolve the problem. Did not know what was going on between the two of us. She just reacted listened to what her coworker came to the back and said to her and then went outside, called the police and made a false report saying I had a gun with a bag of bullets. For the police to come out. My kids were told to get out the car age 6,13, and 15 with their hands up. They were searched like they were criminals and they had about 10 cop cars out on us for a false allegation that was untrue and never said my car was search. No gun or bullets were found and I was banned from Chuck E Cheese for 1 year. Hit with a ticket and a misdemeanor without true and probable cause.

I feel management did not acted for the customer nor was properly trained for a situation like that nor assist in any kinda comforting way. I felt she made matters worse and if I had a gun why will I sit to wait for the police with my kids. A lie was said on me and I totally disagree with how we were attacked and mistreated. We never got a chance to enjoy our visit. I feel something should be done to both management and the cashier. They stretch customer services and it was not recommended. I feel that lack of communication which led in an uncomfortable situation was unjust and they should be reprimanded for their action of humiliation... It was wrong terrifying for me and the kids. And we were told by the police that the same story I shared with you all when they asked her she did not deny that she was confrontational with me. She did not deny what statement I made to the police was untrue.

I feel that I was harassed because she was frustrated because she was by herself running the front by herself without help and all responsibility was left on her and she was angry and the first small situation made her react out of anger. I don't appreciate what we went through and plan to bring this horrifying experience to the public eye because no one innocent deserves be stripped of their sanity and identity by the authorities over a cup of ranch dressing and I plan to take legal action. This is really bad for the business of Chuck E Cheese. I would never spend money with that company again after what my family went through and would not recommend no one else there to support that location or the company because if they get away with this it could happen even worse to another family. Chuck E Cheese is always in the limelight for something. If it is not shootings, kids getting hurt by their machines at their location.

It is not really as kid friendly with the attitudes that are given to customers during time of assistance... Chuck E Cheese need to better train their staff get involved and sat a strict policy for staff. Also I requested the cops to pull the video in defense of my complaint and the cameras do not work. No audio and that would have proved who was in the wrong and show proof they need working equipment. This is not fair to react on one side that made a complaint like it's true when it's not and there are always two sides to a story. People who works for this company needs to understand integrity and respecting others and doing the job correctly. This really looks bad for Chuck E Cheese. It's not really a place where a kid can be a kid... These matters need to be addressed and some associate need to be fired... This matter should not be looked over like it's not important.

It was also weird that tokens were still available but kids ran around with tickets squeezed in their fists when tickets weren't even coming out of the games. We usually go to Rocky Mount Chuck E. Cheese's, and they are changing to that way next Wednesday. I couldn't hear myself breathe, and one ice machine wasn't even working while no employees were attentive to that. Many games were out of order, and the game we ended up playing, actually two games, gave little to no tickets. It also said we were supposed to get two; but it was halved to one. Didn't like that part either.

People were rushing a lot and weren't slowed or anything, I was bumped into by many grown adults wearing little to nothing and irresponsible kids, and why do you sell alcohol and beer in a children's atmosphere? Kids already are climbing over tables, so the spot of beer would be like the sight of a deer to a lion, they would automatically sip. When we first walked in, my niece told me she smelt beer.

Some adults wore very short clothing, one even in a nightgown, including some kids, so I'd suggest you have a policy that clothes shorter than the ankle and inappropriate clothing be prohibited, on a strict rule, and people wearing very short dresses, shorts, or even that one woman in a nightgown, lace nightgown; pretty much lingerie, and not let them into the doors. Same goes for kids. Kids had their mouths on the glass where you see the prizes, which was unsanitary, and no employee alerted the parent, the parent was not attentive, and pretty much it wasn't much fun. I kind of would suggest to have a customer count; maybe strict at 20, cause I could've counted a whole city in there, maybe 11 generations.

I really wouldn't suggest that Chuck E. Cheese’s, to the reader that's scrolling, but, I think they should investigate on this. I didn't have a nice time, only played three games that were pretty much unsanitary, including the rotten dirty diaper smell at the Chuck E's Marathon Runner. I'm sorry, my experience really took the E out of Charles Entertainment Cheese, and I'm really disappointed.

Of course there is soda area!! Going to have one. And 99.9 of your customers are children. Keep floor area. At the least. So you don't stick to it!! I had a restaurant. And made sure all was 100+++ especially for cleanliness!! No excuses. It's a service business. Service your customers. I am going to go further with this. Know you are suppose to give customers more than one plate if have a buffet!!

So I had to get someone out to clean it and I walked over about 3 steps away from the soda machine (because, you know, why not put the sticky soda machine area right where I can order my disgusting pizza and game tokens) and I asked if anyone could clean up this giant puddle in the middle of the floor that my Js just stepped in. The woman there said, "Yeah. Wait a second" rudely and just ignorantly walked away. It took 15 minutes because I know how hard it is to grab an unwashed previous 4 year old child's puke filled bucket and mop the floor, but I'll give them credit because the cook ended up coming out to clean it up, so whatever.

After the horrible service and an angry 10 year old at the time I decided I was hungry so, my dad ordered pizza and bread sticks while me and my 3 year old brother played in the game area, which was all dirty and most of the games were sticky. So after 25 minutes of token spending and no tickets, me and my brother were starving and tired out so we decided to sit down and wait for the food. It ended up taking 45 minutes to get food that I never had and never will again.

At the end of our adventure to Chuck-E-Cheese, the food came and the waiter was rude and just came out with a tray and walked away. I took a bite of the pizza and turned out it had no sauce and was ice cold. Oh and the bread sticks tasted like they've sat in someone's car all summer with the heat on and extremely stale. Poured in salt and dipped in I don't even know what it was. It was like a olive oil like substance.

I do not recommend going to Chuck-E-Cheese and hope you never do even though I still have to with my 5 year old brother but now we just play games. The service is very bad and food is probably 8 years old sitting in the back corner of the kitchen cabinet if they even have one. The worst thing is the sanitation though just based on my many trips there this was just one of many stories that I can tell. Just don't go to the bathroom (I don't even know where or if they have that either. I don't know). Just saying. I rate this a star out of 5 and you know why.

I look around for any other employees to help me know if she ever put my order. I found an employee and ask for the manager. She came out like 10 min after I ask her. Short story I got my food almost after 1 hour 1/2 some of my guests didn't eat, left early since they came out of town and it was Sunday. They only had an hour to enjoy the party. My party was almost done by 9pm since we got the food so late and always looking for my hostess for my stuff. Never again will I book any parties there. I paid over $420 for 26 people for lousy customer service. Manager was always at her office.

The woman I spoke to from their corporate office said she reviewed the video & they also couldn't see the area where my stroller was. She then proceeded to tell me that even if they did see the incident, they would not be able to tell me who did it or confront the person who stole the camera. I said "so, where's the justice in that?" She said they are not responsible for lost or stolen items. My mistake was not calling the police. This was an expensive camera with pictures from the time my son was born until now. It's very disheartening to know people do this where there are children & it more than likely was another parent. Hold onto any of your valuable belongings at all times. Including your kids since it seems like their security cameras are limited to certain areas of their establishment.