Western Union Reviews

I have had three bad experiences with Western Union, I have used Western Union 3 times. I found it impossible to use the online method so I went to the local Western Union "place" to fill out the form and give the money. At this time I asked what was needed from the recipient to pick up the money, I.D. and to answer a question. Once the person gets to the Western Union they are required to provide the tracking number, which was not required when I asked. The issue is they don't have a confirmed system and people in desperate need of funds cant get them and Western Union holds onto the funds, probably collecting interest or something until I can get the funds back from them which Im sure will be extremely difficult. Use any other means to transfer funds.

Experienced worst ever customer service in the world in my whole life. I tried to send money through them but they asked me receiver photo ID which I did not have. I whenever I asked for my money back then customer service representative act like I just committed a crime and they did not wanna pay my money back. I had to follow a lot of procedure to apply for refund. It seemed to me that I am asking their money not my money. Customer service representative was awful, not supportive at all. Did not even speak or understand English. I do not understand how a large organization like Western Union's customer service could be like that. Never recommend to anyone else. Worst ever customer service in the world. Always focus on making money, not customer service. Shame on you. Still waiting for my money and still not sure I can able to get my refund or not. PISSED ME OFF TOTALLY.

Do not do any type of business with Western Union!!! They will remove funds from your account, never pay the receiver, and never give you an explanation. They will hold the funds for the longest time allowed by law and collect interest on your and thousands of others as a source of income to their bottom line. The customer service is in India and they have no way to help you in any way. If you want to wire funds do it through your bank. This is a corporate scam. They are the big business scammers that operate on the fringe of legality to profit through mass consumers. They suck beyond belief.

I am looking for reliable alternative to Western Union. I have been transferring money through WU website for many years, transferring from the same bank account to the same recipient. I had an issue once before, 2 years ago. Then and now (April 6, 2016) WU informed me by email that my money transfer has been decline. No explanation. Calling WU is useless, they are very polite but do not explain what is the problem. They suggested to use WU agent location. The WU transfer charge at agent location is $68 versus $12 online and the promotion code that I was given did not work. I am looking for reliable alternative to Western Union. Please help!

I been sending money to my country Haiti over 10 years. Suddenly the agents told me that I'm not allowed to send money anymore. I don't know why and when I ask them they say I'm just not allowed and they said go make a review. Hoping you can help me to be able to help. Thanks.

For some reason my WU account had my name slightly incorrectly spelled... Took me about 5 calls and maybe 1.5 hours of my time to have them say they need to delete the account and I should create a new one. Did That. Then went through the process to send money online. When through what seemed to be straightforward online to send some money. Then got an email that this was on hold and to call them. I called and was told the transfer was declined. Asked why, and was told they could not tell me, then that they were not allowed to tell me, then someone told me all they are aware of is due to a "business reason". This is unbelievable...

I have been sending my son money by Western Union for three years now and never had a problem. My son had an emergency one day and needed help asap. Since I was at work I decided to use the online service. Bad news, they took the money from my credit card and then sent me an email saying my son was on a list of persons which they could not release funds to. Mind you now I have always sent him money using an agent with no problems. When I called and asked for an explanation they were rude, loud, unpolished, and lacked professionalism.

Hi. I was send the money from SA TO CHINA AT 04/04/. I was PAY TO WU IS ZAR100743.63 on that day. They refund money back to SA at 05/04/, only one day. When I pay is ZAR 100743, at WU just say they only pay me back ZAR 95724.60. Phone me pls.

So I am frequent Western Union customer but I don't think after today I would be using their services. I received money from home, go to an agent and they denied to give me money due to some error. I called their customer care. They tell me something is wrong with the way they put my name. I tell them I've received money under the same name before, like for an year I have been receiving money under the same name and they tell me "Oh okay nothing wrong with your name then." After calling them up multiple times they tell me to ask sender to call them. Sender does that. They inform sender nothing is wrong with the transaction I should go to a different location, which I did. So by now, I have been to three different location without any success. One of their agents said I should speak to their kyc dept and one agent gives me the wrong email id, another gave me a number that does not exist and another refused to transfer my call!

I cannot believe, my father sent money from Ecuador to Colombia, the person in Colombia is complaining because he didn't receive the money. He went to Western Union Colombia and cashier told him the number is not in the system. We went to Western Union Ecuador and tried to get a solution. The cashier told us "the person get the money in Colombia in the same day we sent." We asked to get a proof of pay this money. We tried to get more information about this, the cashier told us we have to send a letter in Spanish and also in English. Also we have to certificate this letter with a solicitor.

Western Union is totally **. I will suggest you to use another service. I sent money to my employee in Indonesia. When she went to receive money they told then can not, she tried all offices but response was same.

In the world there are many ways of transferring money. Western Union advertises that it goes very quick, and you have to pay a decent commission for that. The problem is that it is not quick, since in the 1000 details that the sender has to fill in there is always something not totally exactly the same as what the receiver writes. And that's when you don't get your money. Mostly, the sender is also in another time zone, so there is no quick fix. Finally, when it is too late or you give up and the sender wants his money back, he will anyhow have to pay the commission. Stay away from Western Union. It is an unethical enterprise.

I am one of those people who has been giving Western Union my business for years. I have several relatives in the military and stationed in other countries. One day, out of nowhere, my transaction was cancelled and I was told to go to any Western Union for a refund. They immediately cancelled my account and accused me of fraud. No explanation, no apologies, just complete inconvenience. My frustration was beyond unbearable. They're the ones who told me to go to a store and do my transfer. They cancelled my online privileges for no reason. Now my relatives are there waiting for funds I promised. I'm out of my money until I can find another store to refund it, and I'm forced to make another trip that I wouldn't normally have to make.

Western Union is a fraud. On March 7, 2016, I send money to a family member in Ghana. When the recipient went to pick up the money, he was told the money has already been picked up. On March 8, 2016, I filed a complaint with Western. Fortunately or (unfortunately) I asked to be transferred to a supervisor thinking I was going to have a good customer service. He told he had filed a complaint on my behalf and because of the nature of my issue I'll hear from them in 2 weeks.

Tried to send to my brother some cash as he just had twins and was a little light with diapers, formulas etc. I was then informed my transaction was rejected due to fraud related concerns but never given a reason as to why. I used my debit card and answered their fraud questions completely. Everyone out there its 2016, use apps like cash or venom which I will be doing 100 percent of the time from here on out. Also Western Union stop outsourcing your call center to overseas. When they tell me there name is Linda but can't pronounce the word avenue its embarrassing for everyone.

This company is the worst company to deal with, should really get zero. I used them in the past because it's convenient to send birthday gifts to my parents, a one time a year thing to celebrate my their birthdays. But lately when I used Western Union, both parties my father and myself went through ordeals, especially for my poor father who is over 80 years old. WU sent me an email and confirmed that my father could pick up the fund. My poor father went to the bank to pick up but was told by the bank that they don't have a record. This is the start of everything. Until today they still cannot figure out how to respond to my question "why they sent a confirmation email stating the recipient (my father) could pick up the fund."

My name is Maka **, 39 years old female, live in Stamford, CT. I have raised $5000 for a very sick young man through **. I was doing that for a few months. Western Union kept these money and doesn't want to give it to me so I can send it to this sick young man who is fighting with leukemia. I tried to sent this money by Western Union in my country for this young man. First, Western Union sent money in Georgia, USA instead Republic of Georgia (country). After almost a week, they found out their mistake and sent me a check. I deposit this check in People's United Bank in my account but they can't cash it because Western Union keeps holding it. I am devastated and depressed.

STAY AWAY! Do not use this Bank for any financial services. They charged me 30% monthly interest rate on furniture purchase of $750. This is a bank you do not want to do business with. You will end losing lots of money. STAY AWAY!!

I always used Western Union service for overseas money transfer from past two years. From couple of months ago the service has been very bad. I did a transfer couple of months ago through my WU account. The money was debited on my Credit card. After two days of transfer I received a cancellation mail. I called up customer service to find out what happened, they advised me that the receiving bank has rejected the transfer. I advised them that the money was cut from my card and they asked me to allow 5-6 business days for the refund.

WESTERN UNION IS THE FRAUD. They sent me a letter after 4 years saying non claimed money and then guess what, after a 5 or 6 quick quiz questions they requested some documents. They said it was to avoid increased number of fraud activities across the globe. Well it's been now 3 months since then, unfortunately no light at the end of this tunnel yet. I emailed them a couple of times to ask about the duration of the refunding process, but to no avail. They don't seem to bother to reply to my emails!

On 28/01/16 I've sended money (1130 pounds) to my boyfriend (UK to UK). Western Union asked me a lot of extra security questions to avoid the fraud. Because of those questions it was too late to pick up those money the same date. The next date someone withdraw those money on his behalf with fake ID. Of course nobody in branch asked those questions (only me and my boyfriend know the right answers to those questions) and give those money to someone else. Of course WU don't want to take responsibility for it and they don't even want to tell me where those money was picked up. Someone because of lack of professionality in this company helped to stole my money. I'm still fighting with them but they don't care at all! BEWARE!!!

I sent my friend some money and she never picked it up. I requested a refund and nothing. They say it was sent to my bank but my bank sees no such transaction. They said they did their part. Damn thieves!!!

I tried transferring $1950 to India using their online money transfer service. However on both the occasions it did not go through pointing me out to call my bank. When I call my bank they said there has been a hold on the amount by WU. So I ask the WU technical team to know what exactly is going wrong and they say there are technical issues going on with WU online transfer. I would suggest not to use their online service as it might be a little risky.

I'm going to make this as short as possible. I sent 30 dollars to the Philippines via credit card because my friend's mum urgently needed medicine for her heart. So I fill out everything, credit card, personal info etc. and send. Then I waited forever for the receipt in minbox, which should appear very quickly in my mind. Then I get the tracking number and send it to my friend, figuring she is able to pick up the large amount of 30 dollars. lol. She comes back very sad saying she couldn't pick up and I'm surprised and angry. Then I call Western and get automated service, put on hold with commercials, really you can't put music, nope have to irritate the customer more. So finally she comes on asks me security questions, 3 of them.

Do not trust this company for sending money to India. They tell you that money will be delivered in 3-4 business days when you are initiating the transaction and they will take forever to remit the money. You will need frequent follow ups and their tracking system is really ** that it logs you out when you are trying to track your transaction. Please do not lose your sleep by sending money over this crappy system.

I paid $50.00 to send $500.00 through the In Minutes service. When my transaction was still pending after 45 minutes, I contacted Western Union and was told that in the Terms and Conditions, it says an "In Minutes" transaction can take up to two hours. I skimmed the Terms and Conditions and saw nothing about this. I believe it is probably there, but Western Union is being intentionally misleading. Be careful using the online service if you really need the money sent in minutes.

I started trying to send this money to a relative who is in federal prison. He needs the money because I am the only one who sends him any. I went through the whole long process over the phone and 1/2 an hour later the payment was denied for no reason. I then went to a kiosk and tried and no one could figure out what information they wanted so that did not work either. The next thing I did was install the app on my phone. I had to give them all the same information and in the end (after about an hour) that was also denied. Ready to scream and pull my hair out I have spent hours and hours to accomplish NOTHING. Since this is the only way I can send the money to this person, I have no choice but to start again tomorrow! This is an awful company and if you have any other option do not use it.

I paid 450 dollars through credit card for an overseas transfer. But after taking the money they called half an hour later to say that the transaction was denied and cancelled. They didn't give any reason. They are asking me to wait 2 to 5 business days to get the money back. Is it a trick to use public money for two days to invest in share market?... I am very angry. Someone should look into it to stop this kind of businesses fooling people easily. They should reject it when an application is put... not after taking the money if they are genuine and honest.

This complaint is to accuse the company Western Union of taking people's money and never returned it to where it supposed to go. I have sent a Western Union for a $1000 about two weeks ago and the money never got to the recipient because they changed account. In most instances this should have been an easy solution "RETURN THE MONEY TO THE SENDER." BUT it never happened. Western Union claimed they do not know anything about it. They put people on the phone who hardly speak English and try helping customers which is a real joke because you spend hours trying to understand what they are saying to begin with and they NEVER RETURN MY MONEY. Is this company supervise by anyone in this country? How can they get away with this, I CANNOT BELIEVE IT. I have made about 10 calls and each time I get a difference response.

As usual I had to send money via Western Union to my daughter. However, this time after I finished they informed me that her funds were held and that I needed to call an 800 number to get it released. No problem; extra security step. I called, told them that it was my daughter that I was sending funds. NOT sending funds to a stranger but WU insisted that they needed to ask me questions. When did I last see my daughter, Where, why was I sending the money and what was she doing with the money. NONE of their business. It's my daughter and if I want to send her money or she needs money and I can send then so be it. Total BS that they kept asking detailed questions about the money "like it's their money". Personally, I am NEVER using Western Union again. Instead I will use WALMART to WALMART.

I am a 75 year old retired man. I have sent $300 overseas yesterday, as I use Western Union every month. My state ID expired on February 2nd, 2016 and I was not able to go to the DMV to renew my ID because of my health condition. I am a heart patient and diabetic. Now, Western Union put the transaction on hold and are asking me to provide a valid ID, which as I mentioned above, I might not be able to get it renewed in these couple of days. I talked to about 6 Western Union representatives. I asked them to return my money to the same method of payment I used, my debit card. Now, they are not returning my money. I live in the state of Wisconsin. Could you please guide me on where I should reach to get my money back? Thank you in advance.

They have not treated me well when I tried to send money to the Philippines. Had a friend in need but they wouldn't do much to help when I couldn't send it. I talked to numerous representatives and they all said that they couldn't help. Also their English is so poor when I talked to them on the phone. My money I sent was never picked up and I never got it back either. No idea what happened. So I switched to Remitly and they are much faster and more professional. Final warning: DON'T USE WESTERN UNION!!

I have used Western Union in the past despite knowing their rates were higher than competitors but I did not mind due to convenience. They had a location a few minutes from my house. Today I tried to use their online service. Transaction was successful. 20 minutes later I receive an email stating I should call them or have my transaction cancelled. I called them, representatives were rude and very unprofessional. They wasted 30 minutes asking me sensitive verification questions and putting me on hold until I had to quit. I do not recommend their services especially in a money transfer world with better less expense professional services. Don't waste your time and money. Try MoneyGram or any other money transfer services. I anticipate they'll be out of business soon.

Workers offering wrong advice and lie about refund. Was told I would receive refund within 14 day, still waiting. Call WU, the refund was never mail. After talking with 5 different people I was finally told to fax my ID before I can get the refund.

WU has an online service that practically does NOT work. I sent money internationally using their online service but after my transaction was completed, it was put on hold. I called and had to answer a series of questions to release the payment to the recipient. When I tried to send another payment, the website gave me an error message stating that the transaction couldn't be processed. I called and they gave me some story about online fraud and protecting me again identity fraud, although I have been sending money to the same recipients for a year using the same debit card. However, they said they could not process my payment and I had to go to an agent location to process the payment.

My dissatisfaction is with their fees, I have no experience using their service as their blatant overcharging prevented me from continuing a transaction. I wanted to send $, from the US, to my daughter in Rome. The fee would have been $27 (9%)!!! But wait, there's more! On top of that fee, WU makes a hefty profit on the exchange rate! The exchange rate at the time had 300 US $s equivalent to about 275 euros. WU's "exchange rate" would have given my daughter only 254 euros, thus a 21 euro "exchange rate" charge!! All told, the total fees for sending $300 would have been about $50!!! I went with MoneyGram, their charges were less than half!!! DO NOT PAY THE EXORBITANT WU FEES!!!

I was trying to help a family in need from Cuba now in Texas, that has a child with special needs. My worst mistake was trying to use Western Union. I paid extra money in order to make the cash available in minutes. It is being a week and they didn't want to pay that money because the ID that my friend shows is what he has a Cuban passport. Even that they have parole and the tracking number.

On January 2016 (first week), l sent money to my mum. I gave her the number and she went to the bank and was told the money has been collected. This amount is greater than $950. I didn't think it was humanly possible because on one had her id card or the WU number so my first thought was that it was a computer error. So l called and launched a complaint and was told it would take 90 days. I told them, it was for an emergency. My mum doesn't feel well. Anyway, as part of the investigation, they took my cell phone number and my mums phone number. l have been calling since.

Western Union reports the arrival of funds in Jakarta, ready to be picked up, but NO WU AGENT CAN MAKE PAYMENTS 24 through 26 January 2016. Investigation reveals WU's Indonesian finance has been cut off, due to a call being made on their securities, and failing. No bank, no Post Office, no agent can access WU to authorize payments. The international WU website claims that funds are ready to be picked up, but no WU outlet can make any payment for any customer. WU do not respond at all to inquiries through their website and no WU outlet provides a reason or an ETA for a solution.

I am writing this review to find out why I have been blacklist in WU, and also the receiver name in Cameroon? I am live in Indonesia (Jakarta). I am African originally from Cameroon where I have born and leave the country to live in Jakarta. As African, I have family in Cameroon such as my mom, children, also a girl who I give birth of 2 kids. Sending money by WU all time is for support them as sometimes they need help such as school fee, sickness, etc... I will be really grateful if you can understand my situation. I have send money in Indonesia to Cameroon MTCN no ** and **. Wish you all the best.

I used WU for some time now to send money. From past few months I am having trouble with transferring money when all my bank accounts are perfectly okay. Transaction fails over and over again and suddenly it works too, there is no guarantee that it will work. Moreover recently my bank made double charge because of this too.

Western Union is the absolutely worst company. I have been using the service for the past month and although its website is cumbersome I have been able to send money internationally to other businesses. However, in the last two days the online system and their over the phone support will not allow me to send $100 on my credit card. They are asking me to withdraw cash and go in person to one of their locations. Now, I've sent over $1,000 in the past month without any issues and now they can no longer process my payments??? The website has a bogus "need a second ID" error which forces you to call in where you wait 30 minutes, speak to an agent who then spends another 10 minutes processing the transaction only to explain that their system declined my transaction. What a waste of time. PayPal is simple and superior. Don't use Western Union unless it is absolutely your last resort. Terrible, terrible and frustrating experience!

Western Union is the worst!! I submitted my information for a refund on money order... Call back to check status. Talk about someone giving you a hard time, it's them! I ask to speak to a supervisor and they never came to the phone. Just left me holding on over an hour!!

I sent money to my daughter in NY for Christmas. She tried to put it on her netspend card on December 24th, the money appeared on her card for a few minutes and then it was subtracted. She went to a location and was told the money was picked up at a location in Kansas City. After talking to a supervisor we were told the money was put on her card and for whatever reason they'd have to cancel her netspend card and send her a new one in 7-10 days but the money will be on the new card.

WU has a referral program, but nowhere it mentions what a qualifying transfer is, when you refer a friend and both of us do our first transactions above 50 USD. When I asked at the start after my first transaction, the agent told me my 100$ transaction qualifies for this. Later, after 1 month of transfer, I checked with helpline again, and what I hear is my transfer does not qualify because it did not involve any service charge!!! There was nowhere where this was mentioned. If you don't want to fool customers, mention these things clearly.

Try to send money to Mexico in minutes. Over two hours the last time and over an hour this time. Both times I had to call them to find out what the problem was. I paid $15.00 to have it done "in minutes". Both times I called they had "security questions to protect me". The first time were the typical questions. "Why are you sending this money? The person you are sending it to, how do you know them?" Second time they accessed my bank account and asked how the other person listed on my bank account was related to me. Seriously? None of your business!!! They claim that all the information I give is confidential for their own records. I asked her if she had seen any of the news on the Ashley Madison website. NOTHING on the internet is confidential. I asked for a refund or a rebate or something. NOTHING.

I faced problems with sending money online to Bangladesh twice. When I contacted their customer service, they said that the receiving bank didn't accept the money. I have been sending money to the same bank account for months so I knew that the problem was with WU, not my receiving bank. When I looked in the internet, I saw many recent complains from all over the world. Yet WU won't accept their fault and I lose $4 (transfer fee) each time I try to send money. Also I didn't get refund for my first transaction until I made the second one. Still waiting on my second refund which I have no idea when I will get. This is so disappointing. I will never use WU again.

First: Poor website. I tried to sign up, had to enter my birth date. The menu dropped down but I must have tried 30 times to enter the month and nothing showed up in the cell. I finally was successful, but had to enter the wrong month! Second: Poor Customer Service. The first girl was absolutely clueless, could not understand what I meant by the above, said I should refresh - which of course wiped out everything I already had entered. While waiting for her supervisor to come on, I did get through the registration process (with the wrong birth month), and the supervisor was no better than the first CSR.

My international transaction was cancelled and I was not given a reason to why the transfer was cancelled. If Western Union was not going to process my transfer, then why did they take my cash? Western Union provided poor telephone customer service and now the cash will not be returned for 7-10 days.

I have been using Western Union for 12 years. I had been sending the same amount of money, to the same person, from the same location for about 10 times since last year, but suddenly they cancelled the transaction this time. I took time off from work again and picked up the refund and resend it, but it was refunded again. I called 7 times total, and even did the interview, explaining that I sent money to my parents in China, and I have done this for more than 10 years, but they said I could not use Western Union anymore. They said it is internal decision, can't tell me why. My experience can't be any worse. Time wasted.

I begin using WU since 2012 (and my family uses it too), always and very often sending money to my mom. Approximately every two weeks. Yesterday (12/23/2015) I went to send money to my mom for Christmas and they cancel the transaction after I was already charged, hold my money and after 1 hour on the phone they told me that they're unable to give me a refund at that time, that I would have to wait until they call me back to give a refund because for "security reasons" they cancel my transaction and hold my money. Also that could not be possible the same day. The worst service ever. Now I can't send money to mom for Christmas due to that. I'm working and that they did that to me and don't even care.

I was planning to write a review on this pathetic company, thinking I would be one of only a few complaints, but I was floored by how many people are treated like garbage by them. My story began by my thinking I could send some money to a friend with my debit card. Simple enough. Well, I now have a new worst company ever I have dealt with, Western Union. Surprisingly, my transaction was declined. So I think talk to customer service, solve problem. How wrong I was. After finally getting to someone I start to get the third degree about my identity, and why am I sending the money.

I tried to send money to my cousin in Florida, $20 as a Christmas gift to help her take care of some odds and ends. Western Union declined the transfer and was unable to give me any reason other than it was a "business decision". Do not use Western Union.

I am just one of many who tried in good faith to use service, and, after hassle of setup with W.U. and my bank finally made transfer. To my disappointment money transaction has being cancelled by them without explanation. Time spend on phone was waste. I decided to give them another try and made another payment seven days ago. Until today it has not moved from "processing." There is something very stinky in this story and I would like to know what but they refuse to give explanations, and not only that but also, when reversed payment they classify it as "cancelled on customer request." No words to add to this.

Every time I try to send Money, they waste half an hour to 1 hour of my time. After getting all details, without an explanation, they say the transfer is declined because of security reasons. In spite of the similarity between the transactions, I don't know what makes them reject few transactions while approving other transactions. I tried many websites for money transfer. In spite of being a giant, Western Union ranks at the bottom most. An error c1474 made me suffer many times. They were not even able to get me out of that error scenario in website.

I tried to send money to someone in China, but the fund wasn't available after a week so I called Western Union. I found out the transaction was declined for 'unknown reason'. I understand because the destination was China - it is always difficult to deal when China is involved. However, Western Union failed to inform me about the cancellation of money transfer and none of 5 different representatives could give me a solid reason why it was canceled, when it was canceled, when they would refund me the money, etc. Phone conversations were very confusing since every single rep was telling me different things. It has been more than a week, but I haven't gotten the refund yet.

Actually I made a transaction with Western Union about 2 month ago and because of some reason I canceled my transaction and after that I have not get any refund from Western Union. After that when I called them they give me one control number to collect my money from Western Union branch and that number was not working and again I phoned them 100 time but they did not give any information. I am wasting my 1hour daily with Western Union because they did not pick up my phone as well and did not give any information.

I'll be as brief as possible. I recall my Dad sending me a Western Union Money Order for the first time, about 1963. Up until these last few months, I never had a complaint about this company. Then I began getting donations from Russia. And somehow 5 months in a row Western Union's affiliate here in Germany, Postbank, has to call every time a colleague sends money from Russia. Every time mind you. And with the excuse "I" have done something wrong. I have called WU offices, only to be met with rudeness and more laying the blame on me for some typo or mistake of another kind. Yet, the sender and my information remains the same.

Tried to send money to my sister. This place is a scam. They lie and bunch of ** working here. Half of the ** time they don't speak English and trying to do something they don't know how. ** this place and if you guys need more information please call me **. Don't trust this Western Union crap. Con artist and scammers. They got my information and my credit card number and my bank account number and if I'm missing money from my account they will be sued - that's for sure.

I'm sorry to say but Western Union is plain stupid. They have an online service to send money but when you do they find stupid reasons to cancel it. What's the essence of the phone app if anytime you try to send money they give you invalid reasons not to get the money sent? I send money all the time to my mum in Ghana; sometimes with cash sometime with my card at an agent location. Now my car is broken and I want to do it through the app. They declined the transaction telling me they cannot tell me why they did it for security reasons... what?!!

I have just spent almost two hours trying to send a meager $100 to my granddaughter. The first transaction was declined by my bank - seems they were trying to protect me from fraud. So I called them - got them to approve the transaction while I was on the phone with them - but Western Union then decided to decline the transaction. The reason... NONE! I have spent nearly two hours on the phone with Western Union trying to do the "easy" money transaction they advertise (in my opinion fraudulently) on their web site. They gave me no reason for the decline, kept me on the phone for nearly an hour and provided absolutely NO customer satisfaction. They in no way live up to what they advertise and they make it as difficult as possible to do a simple transaction. I will NOT be using them again. Fortunately, my bank told me of alternative methods so buh-bye Western Union - never again!

First off, I work retail and know what good customer service is. This company is lacking tremendously. One recommendation to employees is to jump ship while this company is afloat because they won't last. I put in a transfer and the receiver was not able to pick up the money due to an expired identification (I completely understand this). Then it took a turn since I was not going to require their services I requested a full refund. Not only did they lie to me the first 2 times about being able to get my fee refunded the 3rd time I was blamed for the misinformation. That is poor customer service regardless of it being their fault for lying.

Today I went to Western Union to send money to a friend. Somehow the woman inputting my information put me as the recipient instead of the sender. I showed her and she told me I'd have to call customer service to change it. I called customer service from the phone at the location and the phone representative asked to speak with a store rep but the store reps and management insisted it was store policy that they weren't allowed to speak to the phone representatives. I asked if I could have a refund and they told me I could only have my $50 and not the $55 I payed and if I wanted to try again that I would have to pay another $5. This makes no sense to me since it was their mistake that caused this.

So basically I've been paying my rent with checks since I started living at my apartment. Last 2 months I had to get a money order thru WU to pay rent, and today I get a 14-day eviction notice for non-payment on the last 2 months. My landlord hasn't been able to cash the money orders so I get the checks back in the mail and try to cash them myself first at the store where I purchased the money orders, and they tell me go to a check cashing place - they will cash it. Check cashing place said no they can't cash it since it's endorsed to someone else so they sent me to a WU location. WU location denies me and sends me to my bank. My Bank tells me they can't cash the check cuz it's not endorsed to me and they tell me to call the number on the back of the check. I call the number on the back of the check and they tell me I gotta pay an additional $15 per money order and they will send me a check written out to me but in 30 days.

I'm fed up with Western Union. Sending money through them is torture. They cancel transactions without reason, and now they've taken to blocking me by telling me 'W7017 system not available. Please try later'. They said that yesterday and today. It's just their way of blocking me sending money. To prove that point I got a friend to send money and he had no problem at all. This company sucks!!! Avoid if you can and choose a competitor because WU don't believe in customer service. Happy to charge you a fortune and then for some reason treat you like a piece of crap.

Today I transferred money by Western union and money on hold. After calling they are asking to provide the id of receiver to clear the hold. This was urgent need of money and I said to them that it will take few days to get the id of receiver and I want this transfer urgent. That's why I fooled by western union slogan Money in minutes. Finally I told them to cancel my transaction and refund my money but they said for this also I have to provide the id of receiver. I am so pissed off. The worst customers service I saw from western union in my life. Please don't use them. Please let me know what to do to get my money back.

I used to send money to my country by western union in 2009-2010 while I was in Europe. I relied on their money transfer without any question as it was a recommended name in my country Bangladesh. I am astonished how this was my favorite service while I was trying to send a little amount to one of my friends in August 2015, who lived in Bangladesh. I sent the money from one of the agents in Austin, and got embarrassed by my friend that the money is not there even after 3 days. I called the customer service and got reply 'your transaction is on hold because we need your receivers identification'. As per the discussion, I sent my friends passport immediately and got confirmed that they received it. After 4 days I again called, and got reply 'we need additional investigation, because your receivers name is black listed, we will let you know shortly'.

This company acts more like a policing department than a user friendly service. Absolutely appalling service. Do not understand why customers have to keep calling them to verify details especially when you are sending money to the same person you did before. The agent advised me to wait for 2 hours and ended my call. 10 mins later my transaction is cancelled!!! This is an appalling service and I should not be having to beg people to send my own money to whom the hell I want to!! On another matter I now need MY MONEY back in my account immediately but I am told 3 working days for a transaction which they cancelled for no good apparent reason, other than to sabotage my transaction. AVOID AVOID AVOID.

I had to borrow money and my uncle sent me Western Union money orders. NO ONE WILL CASH THEM!!! I went to four places that sell them and they all said they won't cash them unless they personally are the issuer. I finally found a place to cash them and they wanted 8%. This means that I will owe 240 that I never get. I called customer service and got shuffled around to several people who never helped me.

Good day! I'm Mr. Ricardo **, OFW from Kuwait for 7 years. I came back in Philippines last September 4, 2015. It was happen today October 30, 2015 in Western Union Shopwise branch in Antipolo. I was about to take my money from Kuwait amount 80,214.75. I only have my police ID card validity until 2016. Miss ANNA SHERYL ** officer in charged in that branch has told me that I can't get my money. She is looking for another valid id. I was shocked because I used the police id in Western Union branch in SM Angono dated September 2015 from Kuwait also. Then Anna was told me that, "This is my company policy, I need one more valid ID".

I tried to send money to my family through Western Union and I surprised to have answer that my name residence ID is blocked to send money. I requested a reason and solution to fix, but the agent unaware of this things and he just answered that it is blocked from western union. They asked to me to communicate to western union, and asked me to find contact from Internet, which I couldn't find. Please let me know if anyone can fix this situation.

According to @WesternUnion message, 1.00 is equivalent to $4.45. They say it seriously! That is why they cheated me when I used their services.

I have been sending money to Phils via WU pay for quite a while so I had my confidence in WU. But last year October, I sent $500 to my family and they said it would take 2 weeks for it to be cleared from my bank. I called my bank but they said money was taken out on the same day so technically, WU had my money all the while. So I requested for a cancellation and was promised I would get my money back to my account. After countless calls, never ending misery, false hopes via false statements by different reps, I never got my money back even until now which is a year after. After calling them for maybe two months, I finally gave up and switched to another remittance company.

Sent money Western Union thinking that it was sent but my funds were on hold. If I hadn't track the money I would have never known the number did not even come up. It was on hold. How many other times did they do this?

I was trying to send money to my friend in Indonesia. The people at Western Union kept asking me if I met her in person and why I was sending her money so I ask her if she met any of the people who were sending her money through Western Union. She said no. I contacted Western Union how come the other people who send her money you never ask them if they met her in person. They never said a word.

I don't understand the point in having a website that is supposed to make things "easy" when in fact, it does just the opposite. This is the second time I have attempted to send money online and it was declined. I tried both a debit and credit card. I have even called. If I still have to try to find a location, then they need to shut down the website and stop advertising that you can send money online. YOU CAN'T.

I had same bad experience with Western Union holding your money and asking you all kind of personal question and personal information, and sort of making you filling a fugitive. It is very upsetting and insulting to be treated like a thieve or unlawful transaction making. I will not recommend Western Union for money transfer after more than 10 calls to clarify the holding of 60 dollars transfers to a poor student waiting for it. I have to recover the money without a reasonable explanation. It is just hardship. They do not deserve your business nor mine. Disgusted customer service from India.

I have been using Western Union for sending payments. And on October 1, 2015 I was informed that I wouldn't be able to send any more payments through Western Union until further notice. I asked why? But was advised that the information couldn't be released to me. I am writing this complaint to ask why I should be punish for sending payments or receiving payments from people I know. Sometimes the names are misspelled or keyed incorrectly or something happens that is beyond my control, but, should I be penalized? Since I don't have a bank account this is the only means of sending or receiving monies. Your consideration in this matter will be greatly appreciated and to prevent any further hardships.

Your call center is horrid. I unfortunately have a Western Union machine in my office and am forced to contact your call center at least twice a week because of various issues. I get transferred to random people that literally hang up on you immediately, so I call back and wait and wait and wait only to hear someone pick up and say "Thank you for calling Western Union, have a great day" and hang up on me again!!! I HATE YOUR CALL CENTER!!!

I have been using Western Union for a while to get money from people who send it to me & yes I have sent money too. I do not understand why you are no longer letting get the money from these people. All they are doing is just sending me money to pay my bills. I am not doing anything wrong & never had did anything wrong. Please let pick up the money that people are sending to me.

After doing business with these people for over 10 years, they decided to freeze a transfer I made for $1,000. They sent me a text saying money was on hold after they took my money and fees. I was instructed to call them which I did immediately, and began to get the 3rd degree from some out of the country broken English representative. They began questioning all of the transactions that I have made with them, and asked me if I knew the person I was sending the money to and what the purpose of the money was and other personal information. They asked me if the people I was sending money to were not related to me, then why was I sending them money. I was offended and asked for a supervisor which got me another poor English speaking person.

I tried to send my brother $50 to buy medicine, Montana to Florida. Their online system failed miserably, and customer service was far worse. They must outsource because the several agents I spoke with did not seem to have a good grasp on English, either verbiage or grammar. Worse, they gave me conflicting and very unhelpful information, and insisted that the problem was with my browser (not), or my computer (not) or with my bank (not), or anything but WU.

I sent money on 7/10/15 to my husband in Nigeria and when the receiver went to collect it she was told that it was not there. I have been sending money to him since April and every time I use your company I have problems and when I use another company I don't have a problem. I would like to know why this happened all the time. It was only two hundred dollars. Thank you.

I bought products from Alibaba.com and I was scammed of almost $1,500. Western Union said they couldn't do anything about it since the consumer had already picked up the money. They said I had to go to the local law enforcement agency. The law enforcement agency wouldn't even file a police report because they said it was a civil manner and they couldn't do anything about. Alibaba said they couldn't do anything about it. So basically nobody cares for the protection of the buyer as long as their services are being used. Now I'm out of $1,500 and there's nothing I can do about it.

I lost my debit card, and my bank does not have a branch in DC, so I had to Western Union some money to myself. After SIX days of stringing me along, they cancelled the transfer on the morning it was to be available. Oh, and that was 2 days more than they say on their website. If you don't have a credit/debit card, they are useless. My friend sent me some using her credit card, and it was available in ten minutes.

My sister and I wants to send money through Western Union to KSA to pay the processing fee for the verification of my license as I am about to take the NCLEX exam. The amount is just 350 US dollar. I only have 150 US dollar cash in hand so I have to borrow 200 dollars from my sister, but she don't have cash that time so she wanted to swipe her card instead for the 200 US amount. But the teller told us she can't accept our money anymore. It's already blocked in their system. My sister and I were very upset, why Western Union has to treat or misjudged us right away. We went to other branches of Western Union. There I was able to sent the money. I was able to get a receipt. But later on that same day, a customer service called me and told that the money I send was blocked. I asked the customer service, "What is the main reason?" She said she can't tell why.

Really ** and rubbish company. Used first time and stuck badly. They charged me and my receiver both and money took too long to reach. Spend more than £10 to call their numbers. Rubbish and untrained staff don't know anything. Will never use it again.

I tried to send $ to my sister from the US to the UK online. Finally finished filling out all the information online and at the end it says that the transaction could not be completed. That was with a debit card I use every single day and never had any problem. Then I tried another card, same thing happened. Then I tried my credit card, same thing happened. Just wasted 30 min and the transfer is still not done and the system does not give any explanations why it can't be done. Two weeks ago my husband wanted to sent money online to his sisters. Same scenario happened. Just a bunch of waste of time and no product at the end. Then he called Western Union customer service to find out how come the transfer does not go through? The answer was a total BS. The girl said, "well sometimes we just don't approve transfers". Really? Based on what? Her current mood? This is so unprofessional and anti-service. I will never use Western Union ever again.

For the last 4 days my money transfer has been unavailable for pick-up at any of 6 agent locations in Arizona. Once I find someone in customer service department that is aware of the issue, which usually takes talking to 3 representatives, I have been told that there is a system issue which is affecting a lot, if not all, locations in Arizona. Apparently when the transfer is over $1,000 additional identification is required to be entered. However the error occurs because there is no screen to enter it. I find this ridiculous!!

Western Union has kept my money transfer for over 3 weeks now. They keep telling me it's under review. They said my very common Hispanic last name hit on some kind of list. I have sent them so much paperwork to prove who I am, they will not release my small sum of money, they will not transfer it. They will not put me through to a supervisor or will transfer me and put me on hold indefinitely. When I requested the name of a supervisor or department, they told me no they cannot give me that. I was told if I call back I will have to ask for the "higher department", no other name. I'M not kidding on this. I don't know what to do. I can't believe that in the United States of America a private company can get away with this.

An acquaintance sent money from her bank account 09/06/2015 for me to pick up at any agent location within California. She was informed that it could take up to 3 days for me to pick it up, but I was okay with that, I could wait that long. It has been 10 days!!! I have made several attempts to collect this money, I have made several attempts to get answers. I have spoken with countless reps, gone on the website and had 3 chat CSR's who have lied repetitively (Ma Angelica) about when my funds would be available. All giving the same rehearsed and scripted nonsense they are told to tell their customers. First day sent doesn't count and weekends don't count toward days it takes to post payment either. Okay, got it, but I still haven't got my money! I have been more than patient.

I made a money transfer by cash in the amount of $ 500.00 to my cousin on 8/7/2015 from Alabama to be paid out in Maryland. My cousin went to a Western Union location in Maryland to pick up the money and was told that the money was not available. I called Western Union and was told that my money has been paid to someone else in Colorado. On calling again, I was told by one of their customer service representatives that the money is now paid to someone else in Alabama. When I asked them to refund my money since they could not pay my cousin, I was told that my money will not be refunded back to me until they finish an indefinite investigation.

I fill all information WESTERN UNION request to send money online from my bank. Next day WU received my money and was debit from my account. They said it cannot process and it is going to take 10 days to return my money!!! I spent a lot of time over the phone trying to obtain information of "WHY transaction was not good" and the only explanation was "FEDERAL REGULATIONS". Nobody in WU can explain what was wrong so I can send money again!!

I tried to transfer $400 to India. They kept the transaction on hold then I talked to call centre like 5-6 representative and then after verifying everything I got email that transaction is declined and I tried to transfer over the phone. Still it wasn't done as representative hang up the call after taking my CC details and everything. WESTERN UNION YOU GUYS ARE WORST... I DON'T KNOW HOW YOU ARE STILL IN BUSINESS!

My inheritance from my father, my money orders, was stolen - and Western Union didn't care to put a stop on them sooner. I did do everything I had to do right away plus a police report. I didn't get my money back. I lost out. I need the right help to help me find who is responsible. It happened just a year ago. I have 56 money orders 500.00 each.

Is there an alternative to Western Union? Sent money to Nigeria $550 on 8-24-2015, money transfer number **. On 8-27-2015, my cousin went to pick up the money. Western Union has paid the money out fraudulently to someone 300 miles away. They're telling me to wait 90 days to resolve it. Meanwhile, my poor mother will go without her medications! This fraud can only be committed by Western Union agents because there's a test question that can only be answered by my cousin + you have to have a state ID card + you have to have an account with the bank to cash the money!!!

My friend referred me to Western Union money transferred. I registered and made my first transaction with correct promo code. After 4 weeks I haven't heard anything about my referral bonus (Amazon gift card). When I contacted they said I had no user proper promo code so I made second transaction with valid promo code. Now they are telling me that as my first transaction was made with no promo code so it's not valid for second transaction as well. They just cheat the user and they fake about referral bonus to customers. My suggestion - do not use Western union for any kind of transaction.

I bought Moner Order for $265 on 8~12, mailed to wrong company in Oregon. Called Western Union on 8~13, was told they put an immediate stop payment on MO. Advised to send in receipt for refund. I did as instructed. Called 9~1 requesting info. Was told MO was cashed by company on 8~21 and I would not get a refund from Western Union. And that they don't put stop cash on MO. I have been lied to on both times I've called for help. I will never use them again. I am without $265.

This was not my first time sending money to this individual. I had to purchase something and had sent this person around $5,000. It went through fine until he tried to pick it up. WU cancelled the transaction and asked for me to pick up. I went to the same location to where I had made the payment. They weren't able to give me a refund before they already had deposited the money somewhere else. They asked me to return the following day. Everyday, I would get the same answer from different clerks. It has been 3 days and I still can't get my money. I called in WU to help locate some nearby places to pick up the money. 5-10 places turned me down because they don't carry that amount.

I approached the window with my "control" number that I had been issued to pick up my money ($1500). The young man behind the glass informed me that he could not give me my money because the address on my license was different than what it was on some other document in the transaction. I asked to see a manager. The manager told me that the young man could refuse me my money if he wanted; maybe not in those exact words, but that was the tone, and walked off (he went into the office where this had all started).

I finally did get the Amazon cards, which I had asked for after plenty of follow ups. So it is not fake after all. Having to follow up for small amount Amazon cards is worthless.

Since February 2015 I can't be able to send money. Every time I call they always put me on hold and never give me a answer. I thought WU was better but you worsted to send money with.

I transferred money to a friend via the online process. I subsequently needed to cancel the transfer as he had left the area before the funds were available. Yesterday, in trying to do so, my account was locked out. The message informing me that I needed to contact customer services to unlock the account and provided the telephone number I should call... only problem, it was missing a digit so the phone number provided was "worthless." So reluctantly, I used the "chat" function that was identified. After 30 minutes online, the representative called me on the phone and attempted to walk me through the process to unlock the account.

I was trying to send money for my family expenses rent, groceries, etc. After I make the transaction with my debit card, I just sign my name on the dotted line, W.U. send me a text saying that the transaction was already pickup, money already collected. Call W.U. right away. After I explain the situation to the rep, I was told that an investigation will be started. I have not had the chance to send transaction number yet, how is that already collected?? 3 weeks after, no results, same old song and dance. Out of 400.00 dollars. Thanks to those thieves of Western Union. I hope they rotten in hell, thieves. Never use this service again unless you like to donate your money to Western Union. No wonder they are millionaires.

My wife is from Cebu Philippines and sends 300 to 500 USD every month to help her family. We have been sending money over 10 years and she has Western Union gold card. Two days ago when she send money her niece said she cannot pick up money. We called Western Union customer service number after about three customer service agents. We were told call us back next day, set up time because need to ask my wife questions about our account, do a survey. I believe everyone my wife spoke to is out of Philippine call center or somewhere in Asia. Next day she gets call Western Union customer service. They asked her many personal questions here - job, family and why sending money. Then operator says we need bank statements and tax information. I got phone, told guy no way wife sending sensitive info to Western Union - good way have our identity stolen!

I went into a ShopRite grocery store. I filled out the transfer form. After I gave them my money the cashier told me that I had to contact a number. When I called, they asked some personal questions such as what the money was for and how often I talk to the person (my sister-law). They asked me when the last time that I communicated with her and by what media. After telling me several times that I was not understanding her, I answered her questions. Then I was placed on hold and then she informed me that the transfer was denied. I asked her why and the phone was disconnected.

In December 2014 I sent money to Germany and it took me 7 months to get my money back since my stepdaughter at Germany was never able to pick it up due to changes on WU regulations, which I do not have a problem with. But why do they have to keep my money for 7 months. I wonder how many people give up on getting their money back and they are just getting people's money for them to keep. That is very sad, I work too hard for my money. This is very unprofessional and their representatives, OMG! You better pray before you call to speak to someone that knows what is going on!

I was sending some money to my fiancée who studies in Egypt. This was not the first time. I have done it a lot of times before without having any problems. This time as all the previous times I was told by the agent that: Now the money is in Egypt. Two days later when the money was to be picked up, my fiancée was told by the bank that the transaction had been stopped. He could not get any money. By this time I had left my home in Sweden for a vacation and now I had to make several phone calls to my Western union agent to check this thing. I couldn't believe that this was possible... who are they to think that they have the right not to allow my fiancée to collect the money that I sent to him and the fact is that I have paid a fee to them to do this transaction for me.

I just made an online transfer through Western Union Online FX for $5,000 to China, and this would be my last time using this service. First, just want to let everyone know, the exchange rate for Western Union Online FX is incredibly LOW. I lose around $100 in this transfer. However, the key problem is, before I made my transfer, I called Western Union Online FX team and I got confirmed, a few times, that my exchange rate would be the daily rate when receiver receive the money. Then I used its online chatting system to confirm and I got the same answer, so I decide to use this service.

We've been using this Western Union for almost 10 yrs despite of their high rates and offlines every time. The problem occur last June 30, 2015 when I cannot get our monthly allowance. They just inform us that the sender should refund the money and try to resend it back to us. Every time that the sender would refund it, they always told my papsi, that they don't have enough fund... so where did the money go??? It took him 15 days before he was been able to get it and resend it.

Amscot fraudulently stole $75.00 off the Western Union Wire System that I sent to my daughter. My daughter was suddenly left homeless and had no place to go and no food or money. I wired her through Western Union enough money to cover a hotel room and food until the next day. The Manager Matt at this location had her sign to receive the money transfer and then took the $75.00 and said she owed Amscot from 4 years ago from an Amscot loan. He then gave her a receipt for the money he took. I contacted Western Union and they are having to refund our money in full but not for days.

Never have I dealt with a company that has so consistently managed to screw up on every level. How they are still in business in this day and age is a mystery. Where to begin. My day started driving to an agent location they gave me. Turns out they only used MoneyGram, probably should have taken that as a sign. One other location wasn't working, finally I get to Rite Aid. The problem there usually is that WU ALWAYS screws up their codes, so it requires 2 or 3 transactions with "customer service." As a "gold member" I'm used to that utter waste of time, but today was special. Apparently my name didn't match my ID. My mom was the sender and she's pretty good at getting my name right. But no go. I leave and when I get in touch with her it turns out the WU agent on her end repeated my last name twice.

My wife and I decided to send some money to our son who lives in another state to help him buy a car. The amount was not excessively large (less than $2,000). My wife tried to do this with a credit card online and after five hours of failed Western Union assistance she was told that a transfer transaction had been prepared for her to use but that she had to physically present herself at a Western Union location in order to initiate the transfer. We both went to the location and the money was "sent" after verification of my wife's driver's license. When we arrived back home my son called saying they would not let him pick up the money even though he had a proper ID and the correct transaction information.

I transferred money from Australia to London for my daughter. Someone else illegally collected the money before my daughter got to a Western Union office. They must have used false identification. I had asked if I could include a security question as well as the ID required for collection but apparently that is not available for the UK. It was for £1000 and I am still awaiting the outcome. I would not use the service again.

I was a long time customer of this service and now I am shame on me be a customer of them. They did stop my receiving payment of $350 for several times and asked me to call sender over and over. That money was for an emergency and still I couldn't get that struggling several days. WU customer service is the worst in history. You will never get a satisfactory answer from them. Moneygram is way better than these people. They have very convenient service and they will pay you high rate when you transfer money internationally. Please don't go to this people. They will make you very disappointed for sure. I was a long time customer and from now on, my goal is to stop people getting service from these people.

I've had a 16 year old daughter studying in a summer program in the U.S. who has spent the better part of her week (on foot) trying to find a Western Union location that has $700. We didn't anticipate some textbook fees and she did some shopping, so be it. Despite verifying beforehand and confirming that the Eastside Market could handle up to $5000, none of their "branches" could handle that "large" transaction amount.

Can't receive money from Western Union. Sender passed away so now the money that was sent to me Western Union will do whatever with it. This should change where you can use the phone number and ID.

Have sent money for years now to children and grandchildren around the U.S. For the past 5 months when I try to put through a transaction it is put on hold. I have to call (on hold for a long time) to verify who I am. I was told someone with the same name is not allowed to use Western Union - they need to verify I am the correct person. Okay I understand. However, now what is supposed to be a fast service is taking too long. I was told by the "Chat Representative" she could not help me - she was only part of the Management team and could not verify transactions. I thanked her for "no help" and promised to NEVER USE WESTERN UNION AGAIN.

I am a small business owner, and we recently hired an employee from the United States. My business is located in Canada. We decided to utilize Western Union to send the Employee her paycheck. We completed the transaction online, then Western Union called from their verification department, asked me some questions, and informed me I would receive an email shortly. I received an email, which told me they declined the email transfer. I called the 800 number contained in the email and spoke to a representative who informed me there was a HIT on my employee's name. I audio recorded the call part way through. The agent informed me that my employee had a long history of fraud with Western Union and that they could not do the transfer to protect me. I asked a ton of questions, and the representative continued to state this.

I was told at the store that I have 104 pts, that I should call customer services to use those pts for phone minutes. No one was not able to help after I got transfer to 6 people. "Oh we cannot help you retrieve your pin number." Will never use WU. Bad!

I can never receive my money when their system is ALWAYS screwed up and/or shut down.

I was trying to transfer money online couple times during the night and day and Western Union all the time experienced some technical problem. Then I call them, was transferred four times, they asked me all the personal info including the credit card number and no result. That is the most bogus service that I had. So I switched to PayPal and sent money the same minute with decent fee.

I have been using WU money transfer. This was referred by my friend and I opened an account with the promo-code and had a successful transaction done subsequently. This has been more than 3 months now and I am yet to receive a gift card as said. I have been following with their agent, but looks like customer service is so pathetic that they don't have anything recorded into the system.

I sent some money to my sister in Jamaica as my ill mother had told me she had no money for gas or food. Additionally, my niece was graduating the day after I sent the money and needed a pair of shoes. I tried to log into my Western union account but had forgotten the password. I sent for a password reset and got this. However, when I tried to log into the account with the new password, I wasn't allowed. After contacting customer services I eventually got to log in and carried out my transaction sending money from my bank directly to Western Union. I waited for a while then tracked the money - although I had done an faster payment transfer, it told me repeatedly that they were awaiting money from my bank even though my bank account clearly showed that the money had been paid to them!

My father tried to send some money through Western Union agency located at Al Sulay Area Riyadh KSA. The agent there informed him as the name to which the amount was to be sent is too big (**) which is my colleague's name. He would have to enter only ** which was on 13th of June 2015 as soon as me and ** (receiver) went to the Western Union agency here located at BurJuman Metro Station Bur Dubai UAE we were informed we cannot withdraw the money even despite of having an ID as the name is not complete.

It turns out Western Union online WILL reset your password if someone can enter your email and a simple "security question." The problem is, they DO NOT send a link to the email used on the account for confirmation of the password reset, they only send a notice that your password has been changed. Which means someone can lock you out of your account, and all you can do is call Western Union and try to get the account deactivated as quickly as possible. I suggest you act very quickly indeed when this happens, because if you have any regular transfer payments set up, you can expect them to be used immediately after the password change.

Getting remittance or service with Western Union was a horrific experience. Their staff are not even following simple verification process, arrogant and lacks initiative for customer satisfaction. Their service is expensive to start with therefore we expect a good quality service. Instead of asking me why I was dissatisfied with their service the teller retorted a very unprofessional and sarcastic comment. He never apologize nor offer to check a review to his computation. All he offered to do is send an email to their admin and wait for an email reply?!!! Seriously you want a paying customer to wait for a service already been paid? After 2 emails to customer service there is NO RESOLUTION. I will never get their service in the future and discourage anyone I know using their rusty and unreliable service.

I live in Bangkok and I was on a business trip in France. The lady taking care of my cats told me I forgot to leave her money to feed the 2 cats. I went to Western Union Aix en Provence, sent 50 euros that she never received. Back in Bangkok I asked to get a full refund. I was told by the French claim correspondent that the transfer was canceled for "security reasons" and I would have to come back to France to get it. I then sent a request to WUKYCREVIEW. They sent me a form to fill up, which I did.

I had sent money to my US address internationally. After I came back, I wanted to cash the money. First several western union agents (one of them was a bank) didn't want to go through the transaction because the amount was in 4 digits. Their toll free number didn't have an option to talk to a representative (just a robot) and I tried to chat online. He couldn't respond to my questions properly and still gave me the same addresses that I have already been as their agents.

I have transferred money to India using Western Union. In website tracking number is showing transaction completed but I got email saying "Transaction failed." I called customer care, they are telling Destination bank software upgrade is in process - because of that they failed to transfer and money will be refunded after 7 business days. Don't know they really refund after 7 days or they take more days. Note: If destination bank software upgrade is in process they can take 2-3 more days to transfer. But refunding after 7 business days (based on other reviews some times WU will take 30 days to refund) is not meaning less. There is no ZERO rating that is why I am giving 1 star.

I was a Gold Card member for years with them and for the last 6 months every time I sent money from one of their locations I would give all of the information to their automated phone service at one of their locations. After I completed the call an agent would come on the phone and ask me for my name. I would tell them that I had already given that info to the automated call but I would still have to give all my info again. The last time I used them to send a wire, the same thing happened and I told the agent that this happens every time and that it is unprofessional and I asked the agent to connect me with a supervisor so I could report this problem once again which I had done several times and they assured me that the problem would be resolved.

I have had nothing but problems with Western Union. They are the company I pay my car through, with DriveTime. Since the beginning I have used their texting service, which is one of the 2 free services they offer. The past 4 payments (out of only 5 so far) they have texted me the day my bill was due, after business hours. Costing me a late fee with my car company. They don't give you the ability to text to pay whenever you want, they have to text you first and your reply is the payment. This most recent time my payment was due, I went online and changed my banking information because the old account on there was closed. A few hours after they texted me and I responded, making my payment the day it was due. Five days later they call saying the payment failed and I assumed that would be okay to pay then, because it was their fault they pulled it from the wrong account.

Within three days, I applied for a refund on a $300 money order back in April 2015. I faxed Western Union the $15 processing fee and copy of the money order. I was told the money order needed to be cashed before I received a refund. About a month later, I got the copy of the cashed money order. I called the company and was told there is nothing they can do about my refund, since the money order was cashed! I am not happy with this exploitation and will never recommend or do business with them again.

I used to think good about this company that you could love a customer. Prond money anywhere but after what happened to me yesterday I will never use this company again. I loaded money to a prepaid card. Unfortunately the card was closed without my knowledge. The card company already did all the requirements and return the money to Western Union yet again this company refuse to give me. ** a manager couldn't even try to solve problem instead he read the same Script as the regular operator.

I have active credit and debit cards. All were denied. If the receiver had half a brain and could use PayPal I would use them. I have never ever had a problem with PayPal.

Western Union has terrible customer service. Their website states if a transfer needs to be canceled call the customer service number and they will be able to cancel for you. I called numerous times and no one would cancel transfer for me or connect me to someone who could. So I went to the customer service website they provide on their site. It's bogus. Cannot get the site up. I then went online and cancelled my account with western union and could not get back on the website. They still proceeded with transfers and took the money out of my account and charged me an insufficient funds fee. In the mean time, I had went through another money transfer service because it would be delivered immediately.

I have been receiving money from my husband's family and relatives to survive in California due to not having a job. I was fired for doing a good job apparently. Without a job in California my husband is worried so he has relatives send me money to pick up for bills and rent to survive on, until he returns from the military. Western union has blocked every amount that I'm supposed to be receiving for survival and they refuse to release the money. Customer service refuses to help and give information telling me that I have to contact them and release personal information as to why I'm always receiving money, who I'm related to, why am I related too, and other personal questions as to why I'm always receiving money. They accused my husband as being fraud, a scammer, and other unknown names, and they are defaming my husband who works for the government.

Western Union's branch break all their standard rules and regulation by paying my money to someone else (her name wasn't on the money and she didn't have the ID of course). Western Union refused to take responsibility. Some of their supervisors even told me that I should make the mistake to send the MTC number to the wrong person. Although Western said that in their regulations "Even you have the MTC number you should also provided an ID". Their investigation bureau saying that they have all the proof. I don't know what is their proof but obviously the branch provided fake ones because my money never got to destination and Western Union promised me security and my money to the right destination.

I would not recommend anyone to use Western Union (in Singapore), it's super ** expensive (to send money worth 500 USD, charges are 50 USD) with the poor service. I entered the receiver's details and there was a typing error on behalf of operator (she mistyped the receiver's name). I contacted them and they referred me to call +65 6336 2000. All the operators seemed incapable of sorting out the problem and promised to call back in 1-2 hours. It's taking them ages to update their database. Super annoyed at the poor customer service of Singaporean WU branches/CS office. Never gonna use WU for sending money overseas from Singapore.

I got a money order and it came back saying no funds. That was 6 days ago. And now I got to pay my deposit of 250.00 again. It's not right, I'm on a fixed income. I tried to call Western Union but no luck. No money, NO HELP! You got me but no more.

I sent money twice online thru WU Pay. My transactions were cancelled because I was told they have system problem. So they have to return my money back to my bank account. 5 days counting I still haven't got my money back. I need to send money urgently.

I send money to my cousin in Africa and he was told the MCN number doesn't exist. So I called Western Union customer service. They told me my cousin name came the same as the name of the government suspects, so I should send them his picture ID plus the place and date he was born. And I won't make changes to my transaction until they receive my ID. I have no faith with WU anymore I'm not risking to give them my cousin info, coz I don't trust them. Any ideas about what I should do?

I'm a truck driver otr, sending money every wk for the past 3 yrs from different states sending money home to family, paying bills. They take your money, but the person don't put money. It's hard getting your own money back even after you identified yourself. All the truck stop are talking about how all the customers are complaining. They will not get another dime from me... I have my tracking #, amount I sent but due to I don't remember what state I wired it from I'M screwed. Leave them alone.... run from WU.

Long story short.. I tried to send money to a friend via Western Union.. Went through the required process for the transaction then received an email stating the transaction was complete and sent me a record of the completed transaction in my email. Received a call from arrogant call center representative at 8:53 pm who purposely mispronounced my name to make into a DEROGATORY sounding (expletive), and after correcting him on my name, he continued to say it in a derogatory fashion. I then requested a supervisor with better pronunciation of the English language and after being told to hold on, he hung up. Shortly thereafter, I received an email declining my transaction.

Sending money abroad could become a real nightmare with Western Union. Their customer service is horrible. Some phone agents are terrible listeners. They use unnecessary excessive politeness and many speak in very heavy accents. They provided me with incoherent information that leads me to spend several hours and often days to get the problem solved. If you have a problem and your call has be transferred to someone else and you ask to direct the problem for you so you don't have to explain it all over again the agent says ok but doesn't do it. You will have to repeat the whole conversation including answering the whole questionnaire all over again.

I stay up at night (metaphorically speaking) to think that Western Union handles the average person's money all over the world. Most of the operators can't speak English, and most employees do not know how to understand a consumer's problems. I tried to send a wire of money from the US to Germany. Western Union decided not to honor the wire after they directed the recipient to come to their office to pick up the money.

A friend of mine needed money in a hurry to the tune of 950 dollars. Tried on several occasions to send her the money through western union. They repeatedly said the money was sent to my friend. My friend went to western union. Lo and behold the money was not there. They told her the transaction was suspended and would not give her any details. I went back to the place that I sent the money from. They say the money was sent. Constant run around. Friend still didn't get the money and I am waiting for a refund after several days. They need class action suit because of fraud I truly believe they are committing on a grand scale.

I tried to transfer money to my son in Canada, not problem money from credit card to cash in Canada. After all details accepted a page come up "sorry didn't go through please call your bank." Westpac bank was great and I have the reference number of the transaction ** being approved, nothing wrong the bank end of things at all. So first incorrect information, I call your Western Union's contact number get put on to an Asian who speaks way too fast and I ask her to slow down. I explain what has happened she kindly tells me the money will be returned in 7 days. Now I still have the problem and ask if I do another new transaction will it go through, "no I can not say that it will work" I was told. I wanted to speak to a supervisor only to be told that can not happen. I have over $1,000 out for 7 working days which I will pay 20% interest on and a website that can not promise to do what it says and a few dollars in phone calls as well.

On May 15, I tried WU to send almost $500 to a bank account in China belonging to a business from whom I had, on several occasions, bought in bulk some skincare products related to the business I own and operate here in the states because the sales department there said that the Chinese government won't allow them to have a PayPal account anymore. As soon as I finished the online transaction, I received an email that my transfer was on hold and 'processing' until further notice- which never came. I had sent the MTCN tracking number to my salesperson handling the purchase and she reported in an email to me that the money was not available.

They constantly deny my transactions, and they were all to the same person. When you make a transaction in person at one of their "branch", it can still get denied, and you have to make your way to a branch that CAN pay you back. Ridiculous.

My buddy sent me 500$ through Western Union and the WU said that they sent it, but the Western Union hold the money. They are giving a number to call but my friend can't called that number, so what the use of it? It means this Western Union stuff is a scam, a basket, and don't even trust the Western Union. Don't trust Western Union if you don't want a headache.

After sending money to a family member oversees and issuing them they said the control number did not work. The money was reissued to the post office and I was given another control number and to my surprise that also did not work. After complaining to Western Union about this problem they issued a control number to me for a refund. Surprise, Surprise, that did not work for my refund.

I have been married 5 years and send money about once a month to Morocco. I always look up the exchange rate before I do. I never get the correct rate on any given day. Today I sent $250 which had exchange rate of $1 equals 9.7474 MAD and Western Union not only got $29 for transfer but gave 2356.02 MAD instead of 2435.84. This is quite a difference and I would like all my transfers looked into and the money returned date of transaction May 19, 2015.

Transfer of small amount of money declined when submitted online. Why present your company as money transfer service if you decline a small amount of money???

I tried to do a money transfer on may 14th to my son from Tennessee to Florida for an emergency. Started the process at 4pm. Was using my bf debit card which had my money on it and have done this stuff over the apparently before with no problem. My son went to the store and tried to get it with no luck. Five hours later it was still being reviewed. I called and the agent was very rude to me. I was at work at this time trying to deal with work and this issue. At this point around 9/930 at night I had my bf call himself - they grilled him about his connection to my son and why he was sending him money and why was the email a female name but his name on account for transfer. I mean really. What business is it of theirs? Money sent to my son on an emergency is my business.

I sent some money to a friend in need on January 24 and he wasn't able to get the money due to lack of documents. I have called and email so many people and so far there is no money. Every time I have to called their office, I waste an hour of my time and get no real answer. Two of their representatives offer a full refund and promise a cheque in the mail within a few weeks. After one month of waiting for the so promise refund, I called Western Union again, and once more, I got no real answer. Western Union is a legal company that can actually take advantage of those like me don't have connection. I won't never use this company ever again. I guess they are keeping my almost $700.00 dollars. Western Union needs to get closed and charge for fraud.

I should have checked this site before using WU, my nephew is visiting UAE and needed some money urgently so I used Western Union online to send CAD 150. After 2 hours their system is still showing "still reviewing your transfer", I can review my transfer myself - don't need to pay them 20 CAD for it. I then checked MoneyGram and they giving 15 more UAE Dirhams than WU and also charging 5 CAD less... what a mistake, called their customer service and got same ** that system is having problem as soon as system comes back up you will get status email. Never ever using WU again, save yourself some headaches and avoid using it.

I'm amazed that such a large, popular and well-established company can be so horrible on so many levels in the 21st century. Instead of paying out such exorbitant salaries to their directors, they ought to invest some of that money into better security, a decent website and some basic customer support training. My online account was hacked yesterday and used to transfer $1200 with a stolen credit card. The customer support lady was so dismissive about the situation that I'm thinking this must be a common occurrence and possibly a major source of revenue for the company. She would provide no info about how my online account was hacked. My password was unique and very complex. Also, I hadn't used WU for more than 5 years so you would think it would get flagged for suspicious activity. But again, that would mean less revenue for the company who just passes the burden on to the banks. These guys need to be investigated.

Here's what Happened: I went on an adventure to Costa Rica and received 4 transfers from 3 separate friends back in the States, totaling $140.00. I received the first two -- no problem. They were only $70.00 and the other two totaled $70.00. I went to the local Western Union in Quepos, Costa Rica. They informed me that I could not receive funds. The local branch said that I needed to call Western Union. I did, but I could not get a real person on the phone. I checked the Western Union website and tracked the two transfers, and both said that the funds had not reached Costa Rica yet. I thought this might be the Costa Rican government, but as I investigated, and went back the next day, they told me that Western Union was "broken" in the States and it was not their fault.

I have sent money through online banking Western Union in the evening. It got through where I got pop-up like need to call customer service for sanction of payment. I called them and their customer service provider told me to call after two hours for re check because he told me it takes time to for processing. I did the same but when I spoke to them they were like your transaction is done and I will receive a mail shortly regarding that. Soon in few minutes but it in mail it says that transaction has been declined whereas they deducted the amount from my account and then I called them again asking for same. She told it has been rejected by the Western Union itself and will take 7 business days for refund.

I purchased a Western Union money order to pay a bill. The designated company didn't receive it so I called W.U. customer service to see what happened to the money order. I was told that it had been cashed and what I need to do in order to get a refund. I did what they said, only for them to demand a $15.00 processing fee. I'm disabled and on a very fixed/limited income, I can't afford another fee. The rep had already told me the fee would be deducted from my refund so why do I have to it again!?! That is an outrageous fee amount... The reps are very rude and can barely speak English... and they could care less about the customers. Buyer beware... NEVER USE WESTERN UNION!!!

Western Union sucks - money gets lost, severely delayed for no rhyme or reason.

Wow wow wow!!! This is too ridiculous!!! I sent money on the 9/04/2015 to my sick mother in New Zealand for her medication. She is yet not to received the money. When I rang Western Union it's the same answer they give to me every time I rang them, that they are still working on the matter and when I asked for refund they can't refunded me because they are still trying to resolve the problem. And when I ask to speak with their supervisor they will come back and said, "not available", other said I can't speak to the supervisor they have to send email to them because they are from other ** somewhere!

I sent a friend about $200 in another country. I received the MTCN and texted a copy of the receipt. My friend then drove a long way to pick up the money and was told that no such MTCN exists. I called WU, and after over 1/2 hour on hold I was told that the money had been refunded to me. I told the agent that it had not been refunded to me. She told me that I could return to the place that sent it and get my money back, including the WU fee. So I went back to the place I sent it. They were happy to give me my money back, but then I had to argue a bit for them to refund the fee, which they didn't want to do at first. On the phone, WU couldn't explain why the transfer had been cancelled. They transferred me to the "Global Interdiction Department," which told me that I wasn't in compliance a regulation that they are required to follow. I ask them to name the regulation, but they told me they couldn't disclose that information.

The Western keep my money for more than one week. They have my telephone number, my email my address, and never contacted me to say they could not send the money for the right place. So that's happened for few times. I am NOT recommend Western Union for anyone. Now to put the money back on my account I have to wait five more business days. That's ridiculous.

Western Union's (WU) is engaged in FALSE advertising on their website when estimating Kenyan currency to be paid. For every US100.00 sent, they STEAL an extra $6.30, but pretend to lower the charge to US$9.99. WU refused to correct this.

Tried to get my UI benefits sent to the Vons near me, printer was down, (that was Saturday today is Thursday) so I've been on a trek today. 3 hrs, 5 Vons stores, 2 Ralphs, 1 Rite Aid and a High School. They either only sent money or their receiving amount was $100. My UI is $450, why does the edd and B of A use this service if they can't deliver? Beats the you know what out of me. My frustration stems from 4 calls today alone to the edd b of a "hotline". I honestly can't express my anger and total distrust of the way B of A handles UI money. I am getting into a whole nother subject.

My cousin’s boyfriend from Michigan tried to send money on my name then the lady on the customer service in Michigan told her that "we're not able to send your money because there's a lot of people scammed sending money on the Philippines" and then they give back the money of my cousin's boyfriend. This is not good. You guys should take action on this...

I really wish I would have read the reviews before I tried to use the online money transfer system. I needed to send money to my wife as I was not near her and she had an emergency. I used a credit card (debit card as a credit card) in my name only. I sent the money and let me tell you the phrase "money in minutes" is very deceiving. After it approved on my card I got a message that it is processing and should be ready in 30 minutes. An hour later still no processing. I called the 800 number after chatting with an agent who obviously was not in the US by the wording of the text.

For the 4th time in as many months, Western Union has "cancelled" money being sent to me... with no explanation... or sometimes stating "security reasons." No amount has been over $500 USD.

The website also stated that I could send this money "QUICK AS A CLICK." What a lie! I was in a huge hurry because my friend was in Tennessee and it was almost 10 pm over there. Because I read that it was Quick as a Click, I thought, "Ok, I can send this to her very quickly and she can get gas in a can and get back to her car."

DO NOT USE WESTERN UNION UNDER ANY CIRCUMSTANCE! Two sizable transactions made by myself and my partner. Both cancelled within seconds for "no apparent reason". Yet money is taken and still not returned after various attempts and arguments after days! Full of "apologies" but no action. Especially in returning our money! Total sham of a business. I can't believe they are not regulated! To think they can charge to use their lack of service!

I have been sending money online to my family in Philippines for the last two years but it has become impossible to send now.... The last two transactions I have made exactly were the same as the previous fifty two I did but got declined and the money held for several days in limbo... After the first transaction was declined I rang Western Union and was told I had to make a payment through a shop to verify my identity which I did and was told the next transaction would be hassle free.... The next transaction declined as well with the result that all my funds were withheld from me for the next seven days while I tried to fight to get my money back and Western Union came up with lame excuses why the transaction would not go through... I will not be using their services anymore because of their poor customer service not once but twice.

I just spent an hour trying to set up an online account and send money to my nephew. The WU registration website insisted on a physical address for registration, which I understand. However, my credit card billing address is my P.O., since I don't want to have street delivery because of theft. The website kept saying to check the address and wouldn't let me go past that point. I finally contacted a WU representative after being on hold for almost 15 minutes. I could hardly understand her, and she kept not understanding my question until she finally put me on hold.

I sent a payment using their app a few days ago. The receiver has been waiting and still needs to wait 4 more days (7days). OMG. I called the rep and checked my bank account, the funds were deducted. And still no funds available for the recipient who is waiting at a Western Union agency with the tracking # on hand. SMH.

Inappropriate questions, & comments, hard time to receive the money but easy for Western Union to take your $, they make up rules and regulation out of the top their heads. I asked to see their rules & regulation in paper, & they gave me the runaround.

I have read a few comments and it is sounding much the same as to how WU is dealing with "CUSTOMERS" recently. I have as like most of you used WU for a number of years, and it has been fantastic especially the cash in Minutes. However something has changed in recent weeks. I did an online transaction as normal, but it skipped the normal Security SMS and came up with an error and to call WU. Did this and was advised it was a "Software upgrade" issue. OK. But they said I could use an agent. So I did this and got my MTCN, but at the other end the WU system did not recognize the MTCN. (After traveling to pick up the funds, very embarrassed) I checked online and the transaction was there.

We had to transfer an amount over $10,000 and was told on day 1 to provide information to verify who we were and who was receiving the money. It was for a serious legal issue in Dubai (UAE), where my life was being jeopardized by the legal system. We provided the information and was told we would have a decision within 1-2 days.

They told her that she wouldn't be able to get it bc there was someone with the same name. That is ridiculous! I called to Western Union in USA and they were surprised. But nobody was able to fix the problem. Terrible experience. Now I'm using XOOM.COM a lot better and better price.

I attempted to send money to a relative who was facing eviction today, and the transaction was satisfactory as far as I knew; the agent gave me the transaction number and told me that the money was available "right now, even as we speak." I emailed the number to the relative, who was told that there was no money available using that number when she went to the agent in her city. I called Western Union and was told that I would have to answer their questions before the money would be released, and that it was for my protection (a fact I strongly disagreed with with the service agent).

Beware of Western Union. I made a mistake of using it for making money transfer to India for important purpose. Western Union kept money for seven days and then returned it back, when I enquired for reason of cancellation I was given various reasons false like bank didn't release fund etc. After lot of headache I was told it was human error. Oh my god. If such human error exists please avoid Western Union money if you are making transaction for some important reason.

I used the Western Union app to send money to my father last night. This morning he went to pick it up and they told him it was "not ready to be released". I called customer service and not only could the lady barely speak English, she must have put me on hold at least six or seven times. After 30 minutes on the phone she proceeded to tell me she could not give me a reason for WHY my eighty-five dollars did not go through and that it would have to be refunded to me in 1-3 business days. I paid a $12 fee for "money in minutes" and 12 HOURS later my father could not pick it up, let alone AT ALL.

This verification procedure is a joke. You cannot do it online, and must send a letter. This is never answered, so you have no idea what is going on. When you try to call you discover that NONE of their phone lines are operating. Fill in their email form (as they will not allow their email address to be known) and you are again ignored. This is a vile company - PayPal is better.

I have used WU and Moneygram for 15 years to send money to my family back home in Romania on a monthly basis and never had any problems. Recently however, they decided to suspend my account and conduct an investigation to make sure I am not laundering money. Initially they didn't even notify me, just cancelled my transfer after I paid $2,000 at the cashier at one of their Rite Aid locations. First, it took me a while to figure out what happened and then to have my money refunded. Then, they dragged out the so called reinstatement process for a month during which I couldn't use WU and I had to use MG.

Unethical. Misleading information. Hold the money back. No refunds for reject. Unacceptable service delays. I had a horrible experience with WU, thrice. Misleading info; using c/c the money was to transfer next day, reached after 4 days.

I called the # below after filing a complaint on the website and being emailed an apology, but the number routed me back to the front- line workers who could not help me in the first place. The on-line system routed my mortgage money to the wrong company! They told me to wait 24-48 hours for a resolution and all that they are telling me, (5) days later is that they will let their "Back Office" know to email the incorrect recipients of my money again asking for a refund. No one that I have spoken to seems to have any authority to find out a more efficient way to recoup my funds. The managers are never available and even the corporate telephone numbers are ALL AUTOMATED!! "The Customer Resolution Team 1-866-432-3329". This company should be cited and re-evalued on the basis of unethical and inefficient business practices!

I was sent money from Kenya, I went to pick and was told there was an error and I should tell the sender to call Western Union immediately. When she called they told her that I can't receive money due to security reason. I'm not a terrorist and have never been convicted of anything. Has anyone been faced with a similar problem?

I had done an online transaction which got cancelled for unexplained reasons. The Customer Care Centre told me that they too could not assist as they did not know the reason for the cancellation. In the meantime my bank had already debited my account with the payment to Western Union. On the other hand I had recipients in an emergency situation at destination who needed the money urgently. Thus I simply got stuck with no one at Western Union being able to help. Customer services suggested that I try making another transaction by telephone and gave me a number to ring. When I rang the number I was told they could not assist me because I was not calling from a landline at my home. I was far away from home making this impossible. The option of going to an agent was also out of question as I was at work and would not be excused.

Something's changed with Western Union. They used to be a decent money transfer service. Ok sometimes there were glitches with transactions, easily fixed with a phone call. I have tried three different transfers with them in the last month (cash pickup and bank). All were declined by WU (not my bank), for no apparent reason. Each time I had to wait 7 days for my money to be returned (at least it was returned). Have used them for years, but definitely won't go near them again. Now looking for viable alternative.

I've been using Western Union for the past few months to send money to my best friend in another state. I never had a problem until I tried to use my credit card rather than my debit card. When I called customer service, the thing on the line was subhuman and made the process confusing and left me with no resolution. Creature from the dark abyss of western Union asked me how I know my receiver, how I'm related to her, what state I am currently in and it needed to be made clear that I am not in the same state as my receiver. As if any of that personal information should matter to them? In the end, this credit card transaction didn't go through so I used my bank account. Whatever.

For Feb 2015 rent one of my tenants paid me with 2 Western Union money orders. Today 3/18/2015 my bank informs me they are backcharging my account because Western Union won't fund the check. After around an hour of internet search and phone calls I finally get someone to help me. He tells me I need to fill out their form that includes several questions I don't have the answer to without further research, have it notarized and mail to them. In about 30 days I will have their response or perhaps even the money that I rightfully deserve. I guess I should tell my renter I can't accept money orders from Western Union, only a personal check.

I went to send money to my friend who happens to live in Ghana. Once it was sent they refused to do the transaction because they said it was suspicious. They said it might be fraud. I told them I know what goes on with fraud in Ghana but I wasn't a part to fraud. This was my friend needing money. Then the teller gave me the phone and the lady on the line started asking me a million questions about my friend - why was he in Ghana, what does he do for a living, how long have I known him - then asked me what the money was to be used for. I was on the phone with her for an hour. Come to the point they were not giving him the money so the teller had to give me a refund and I had to find another way to send the money.

Keeps money several days before transmitting to receiver. Created transfer using the three-day service. The funds were debited from my bank account and transferred to Western Union who kept the funds, and made the transfer six days later.

I used my mom's card without her knowing to send me money ONE TIME 60 dollars in which they charged 11.99 pick up fee. Then I signed myself up for apparently a daily recurring 60 dollar transfer. When I did it the first time I ended up trying to cancel it and they said it couldn't be refunded so I had to go pick up the cash to give back to my mom. Yet, they allowed me to cancel the pending ones, and are refunding it to her account. RIDICULOUSLY EASY TO TAKE MONEY THAT ISN'T YOURS HERE. They need better security. This is a really unprofessional and insecure company that's just begging for scam artists and thieving.

I'm an Aussie guy and have had a relationship with my now wife from the Philippines for over two years. I have always used western union for the money transfers and the amount is usually around 400 dollars per month but my daily limit is 5000. I purchased a house over there about a year ago and used western union to pay cash for it. 9500 was the total over two transactions on consecutive days and I never got flagged. Just a phone call from my bank confirming this transaction was me.

I have done money transfer with $20 gift card promotional offer. I have been told that I would receive gift card after 6 weeks of transaction date. It's been more than 18 weeks now, I still did not receive my gift card. I have followed up in each week from 7th week onwards till this week. Every time their ** customer service replies - "we will look into the matter and will send you update in 24-48 hours." And then never send any update or gift card. I think you should never fall for their promotional offers. I am never using their services again. Try other services like ria, xoom, hdfc. Don't try Western Union.

I was helping a friend pay some bills and sent her 40.00 via Western Union. After taking the money off my credit card I get a call that the money is being held because my name resembles some person that is on some suspected threat list. After answering several very personal questions they asked that I send copies of my identification, who is the person I'm sending the money to, where I was born and why I'm sending the money. None of which is any of their business. On top of that the person that I was speaking to could not speak English well. I'm 50 years old, served my country, and live a quiet life and I was questioned by some idiot like I was planning on blowing up a sporting event. Since when did sending money to friends warrant treatment like this? I still have not gotten the money back.

I tried to wire money to China to buy a product from a firm that had sent me an email. After I sent the wire I received an email to call Western Union. It seems that they had checked the email and found that it had been found to be a fraud. After finding this out I cancelled my order. Now, I find this as outstanding service and follow up.

I went to WU to send money to Ukraine and they called me a few minutes later saying my business was not welcome with them. MoneyGram is cheaper and better service. I dislike Western Union, their service is bad, they charge much more than other transfers, and they are arrogant and rude. Don't use Western Union, use a service that wants your business.