US Bank Reviews

My fiancé and I both applied for a US Bank credit cards (Altitude Connect) when our furnace suddenly went out and we had to buy a new one quickly. Instead of using the 0% APR with the furnace company to finance our furnace we opted to both apply for US Bank Altitude Connect credit cards because of the following Offer: "Earn 50,000 bonus points when you spend $2,000 in eligible purchases within the first 120 days of account opening. That's a $500 value redeemable towards travel, gift cards, cash back, merchandise and more." As well as an extend pay program which states "Extended payments for unexpected expenses. Pay over time on purchases of $100 or more with no interest, just a small, fixed monthly fee."

In January followed a claim to have a charge reversed because US Bank canceled my ATM card without my knowledge and I needed a credit. Let me countless phone calls countless inquiries and I still have yet to get a credit they've dropped the ball over 10 phone calls I was lied to I was never told 120 days I was never told I had to have a phone name. Got a message this morning that 120 days have passed and my claim is closed. 10 phone calls and my claim is closed. Buffoon idiots.

I am soooo frustrated! Communication is the worst. Corporate and the branch can't seem to get on the same page. I am stuck in the middle going from one department to another to get everyone on the same page!

I applied for a business account for a new business I am starting. I went through the complete application and verification process and was informed that everything was approved and my account was created. After several days I had not received any communication about my new account so I called Business Account support and Verification Center. I had to spend about 2 hours of my time just waiting on hold to speak to someone. I received a letter informing me that I needed to call the Verification dept. to verify my account, which I had already done a week earlier.

My business account was transferred here after over 10 years at Union Bank. Transfer of online banking has not happened after a week and hours of wasted time with support agents. Total, utter incompetence. AVOID.

Tried to open a CD Account (special deal offered as a part of the State Farm Alliance). Was not able to complete the online application (they don't provide enough information on their website) so I called customer service to assist. A very nice lady walked me through the process and actually completed the account application for me... mind you, this was the second time I had called for assistance. Everything was complete, I signed for the account. Somewhere in the process she transcribed a number wrong, or asked for the wrong information. I was told, all was set, all was OK...they had the information they needed to accept a six figure deposit. I waited, nothing happened. I called again, was transferred three times, but was told all was OK they would fund the account within a few days.

I was trying to reorder business checks. What a horrible experience with USB! Not only they do not have readily available option on their website, they have referred me to a third party with no prior knowledge of my ordering checks before. No one to talk to about this problem either. While most other banks have 24/7 service to address customer needs, this one does not have. The worst banking experience ever. I am so sorry I set up my business account with this stinker. Will try my best to transfer everything to a better equipped bank. Stay away from this bank for your personal or business needs. It is unstable and dangerous.

After reaching out to a local branch rep, we were able to get my loan file reinstated. I signed loan docs and closing next week.

I opened a home equity loan, and they asked if I wanted to sign up for a bank account to have easy access to it. I declined. I tried later to create an online account to access the home equity account for purposes of payment. The website would not allow me to do so. I called to acquire my loan number and they refused to provide it despite me providing identifying information. I was able to get the loan number via a CFBP complaint. Which is funny, because they are willing to tell the CFPB my loan number, but not me. Based on my experiences, I recommend not banking with them. Or, if you do bank with them, make a complaint to the CFPB. Just be prepared for US Bank not to accept any wrongdoing.

Oh, the arrogance of this bank!! What recently happened to me has to be against the law. I could list several examples of why I am dissatisfied with this bank, but this is the most recent example of the greediness of their Private Banking department. Given the closure of regional banks SVB and Signature and the uncertainty of another regional bank where I have two seven-figure CDs I wanted to move my money to a larger bank. I entered my local US Bank branch to open a simple checking account. A client relationship consultant IV helped me by the name of Wes **. After taking my information, he advised me that due to my deposit amount, I would have to deal with the Private Banking department, and they would be calling me shortly.

Customer Service always has a minimum of 1-2 Hours of wait. Their customer service representatives are unknowledgeable and do not know how to solve issues. Long story short, I use a personal card for business purchases. They notified me that I need to show proof that the bank account I am using to pay off my credit card belongs to me. I faxed over my business bank account information to prove to them that it is my funds paying off business expenses. Two weeks later, they froze my account and I called their customer service and after waiting for a representative for 1.5 hours, they said I need to refax my documents and wait. I have never had any issues with BOA, Chase, etc... U.S. Bank is probably one of the worst banks I had to deal with. (The only reason why I have to utilize them is because they are partnered with the airline I consistently use to travel overseas). Otherwise, I would cancel all my cards and use another bank.

Pros: They approved me for my 1st credit card when I was a student but Wells Fargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits.

So my account has been on hold for 2 months. I sent in all the information that they needed. Seems to still doesn't work for some reason. They tell me to go to the website login and send in the information through the website. I can't do that because the account is locked and it won't let me log in which doesn't make any sense. I've been going through the same cycle for too much. I can't take it anymore like I got I got bills to pay. I got medicine I have to take for depression. I can't do nothing because my account is locked. I feel like customer service is no help. It needs to get better. That's what I feel. It needs to get better because I feel like customer service isn't doing a good job of getting to know their customer like they should. I shouldn't have to go through all this trouble just to get my account reactivated and to get my money. Something needs to be fixed.

The USA banks do not offer trading or cashing in of gold coins, silver coins or ingots at all. They do not offer sales of gold and silver coins or ingots. That is what a bank is supposed to do. They do not offer solid numismatic investments at their bank locations, and with today's technology they can easily give spot prices and follow the markets. They could have a separate bank location for numismatics. They also do not have solid paper currency trading with old currency or different sorts of currency that is rare or otherwise a marketable investment. The banks give low interest rates on savings accounts and CDs, and some take out punitive for not keeping a balance or for mailing statements.

We've been with U.S. Bank for at least 12 years now and we love it. US BANK helped me with my first account after I turned 18 and got me through school. The Bankers are wonderful and have given me all sorts of insight, from how to invest to spending on a daily basis. Keep up the good work!

Charging me for a fee because a bank that I closed an account with about a week and a half before payment was due tries to send a payment? What the hell? Of course the bank is closed and it is not my fault and my payment was made with my new bank on time! U.S. Bank was like, it's my fault that the bank tried to send a payment that wasn't valid? Customer service suck and they suck! The End!

My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and “helpfully” offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn’t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks.

The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will.

RUN from US Bank! We have had the worst experience ever. The first quote for our auto loan changed when they told us they forgot some "fees". The quote increased by $75/month! Then we said we would put money down to decrease the monthly payment. Then the day before closing they called and said we had to bring them a cashier's check. My husband took off work to get them a cashier's check then the next morning they EMAILED saying they had to delay closing because WE didn't get the check there in enough time and it had to go back to underwriting.

PLEASE READ: I learned today that I am the victim of identity theft that leads back to of an account opened by Kiara ** in October 2019. A suspicious address in Texas appeared on my credit card and Experian tied it back to this card. This address was used to file an official tax return and my entire identity was compromised. After months of back and forth I learned that US Bank Fraud department is there to protect the institution not the customer. Today, they admitted to actually seeing that the address was tied to this credit card. For all the wasted hours I spent over the past few months being transferred to different departments not once did they say they admit it was part of my profile.

Would have rated zero stars, but that isn't an option. I finance a motorhome in February. I was never able to get the title sent to New Mexico so I could register the MH. I paid the loan, trying to force US Bank's hand. Still no title. It ultimately took 4.5 months (without being able to register the MH and no license plates). Finally, US Bank requested the title transfer from AZ to NM 30 days ago. AZ and NM (I know, praising Motor Vehicle, right) were very prompt and got me taken care of. I called US Bank this afternoon, since I foolishly assumed that they would send me that title with a lien release. You know about assumptions... Anyway, they are now sending me my title; 3 days processing, in house, and 5 days for postage. Means I have been working on getting the titling cleared up for 6 months!

I've been banking with US Bank for a while now. Definitely not a new customer. I went and deposited a STATE ISSUED check, which was issued from the STATE workers' compensation fund and they decided they were not going to let me have the funds and have placed a ridiculous 14 day hold on my check. They tried to tell me it was because of the amount. Then they told me it was because it's not a known issuer, all of which makes no sense as all the checks I have deposited from $12K to $4.5K were all "new issuers". I've never had a check held before, and need these funds to help with my move which is in less than 7 days. Deposited it on 6/15 and it will not be released until 6/27. I'm moving money from this horrible bank as soon as the funds clear. It actually costs me money to do business with these crooks. Never again.

I wanted to invest in low yield (1-3%) VERY Stable investment for a short term - 12 months. They put me in a bond product that has lost 8% over the 12 months. I called them several times to try to adjust the portfolio but instead, losses accelerated. I switched teams within Wealth Management and the second team didn't do any better. I understand investments are risky but if you are looking for only 1-3% growth an 8% loss should never happen.

This bank has ruined my life. The first time I had a dispute with them they froze my card and account and left me stranded in an entirely different state than I lived in, causing me to lose my hone and all my possessions. It took 10 months before they paid me the money in the account. I filed a dispute two months ago again and not one person has actually reviewed the dispute. I send emails daily and get only computer generated messages back saying case closed.

I was signed up for a card that I did not want. I was trying to sign up for a promo card that was sent to me and they signed me up for another one and would not fix it. I called in and spoke to several people being passed around about the issue.

I refinanced my home loan nearly two years ago. Along comes US Bank, they bought out my loan. From the get-go, they screwed my property tax payments and missed the first payment due. I even alerted them BEFORE it was due and it was still late. I tried to get a hold of the escrow department and of course, you can't talk to them. You have to go through the gatekeepers, the idiotic representatives who answer the phones while you're on hold. After weeks of arguing, they finally paid my property taxes out of my escrow account. I had to threaten a lawsuit if they tried to charge me the late fee with the county. Then I decided I wanted to change my homeowner's insurance. Of course, nobody to speak to with that department either.0

To deposit a check on line my limit was $2500.00 which at the time I didn't know and our motorhome broke down where there was no US Banks and my dad sent me a check to cover the cost of $3500.00. They would not accept the check and we went round and round for days trying to get the money to fix our motorhome and head back to our state. We were stranded and got NO help from them. Couldn't believe they wouldn't up the limit 1000.00 so we could get the money. We no longer are banking with them. Couldn't believe they left us stranded in the middle of nowhere and no money. We have been banking with them for years and they did that to us. Customer service was rude when we asked to talk to someone higher up to help us. I'll never do business with this bank and I'll let all my friends and family know what they did. They don't care!

Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer.

I received a payroll US Bank Focus card today. I followed the steps to activate my card and create a login. If I try to log in, their system logs me out saying I have to reset/create a new login. When I log in again, I get a blank screen and nothing loads. I do not have a cell phone and US Bank refuses access to my account without sending me a verification code to a cell phone number. I only have a tablet with service to accompany my closed caption and TTY calls, not a cell phone. US Bank clearly discriminates against people who do not have cell phones or have disabilities, limiting or refusing access to online accounts.

Fees fair? NO - The HIGHEST fees. Customer service fair or nice? Sometimes, but more often than not, no. Sympathetic sounding? ABSOLUTELY NOT - not "RUDE" but just close enough to the edge. I have a bank account too. I called the branch for something someone was supposed to have handled but hadn't completed it yet. I called. That person had left without completing the job. I waiting for the manager. She got on the line, after a very long hold time (understandably has a lot of customers so I wasn't mad), very rushed she told me she didn't have time to do it because she was too busy for "CUSTOMERS". I AM a customer. I can't leave work to deal with your employee's incompetence just to walk up for priority. It was an email I needed them to send.

US BANK stole $6250.00 from my business account. On 3/9/2022 US Bank deducted $6250.00 from my business account because they claimed I did not supply supporting evidence with a certain time frame which was never disclosed. On 3/10/2022 supporting documents were received by the support debit dispute division of US Bank address and contact numbers are not available. US Bank investigators hide from business owners at a level branch and business managers do not even know how to get ahold of these people.

This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it.

The Go Card is a signature visa card which comes with a higher start credit limit and more perks than the basic and platinum cards. Have your roll of TP in hand when you get ready to go. I don't have an existing relationship with USB and don't plan to. I have a 1.01% APY checking account elsewhere and I'm not moving $100000+ to any of USB's corporate pockets just to get their Signature cards a $5000 CL notwithstanding. I see they're taking below 700 TUs tho.

The last reported profit for US Bank was 35%, while they continue to gouge their depositors. Interest rates on Checking accounts are is 0.005%. So on a $10,000 balance you earn 50 cents per year. On top of that they charge $24.95 monthly maintenance fee ($300 per year). Under certain circumstances they will waive the monthly maintenance fee but if those circumstances change they will not inform you because they don't want you to know since if you did you would immediately close your account and they would lose the $300 revenue stream.

Unfortunately, US Bank has disappointed me several times. The latest issue was when US Bank sent me an email notifying me my transfer of funds from US Bank to my other account at another institution was cancelled. But I am most irritated by the difficulty in reaching customer service by phone to solve these problems. Often I only reach a message machine. If I do reach someone, that person is distracted by another customer walking into their office. US Bank staff at the branches seem very nice and eager to help. But doing anything online is difficult.

They later informed me that I did have the 120 days to complete the $1000 purchase for the bonus. It was the customer service representatives not being able to do his job correctly. This is not a US Bank issue. I have been dealing with incompetence in customer service since COVID started in all my business transactions.

From early on I have noticed that US Bank 24 hour customer service line agents are blatantly dishonest, rude and some would raise their voice to show their righteousness. When I need to get things done, 9 out of 10 times it will not be done. They lie as if everything is copesetic and in reality they drop the ball. They are quick to judge and quick to dismiss. I am a hotel front desk agent, but if I ever behave the way US Bank reps. behave, I would be written up immediately and lose my job if I keep up with my funky attitudes. They are on the phone so they are quite comfortable pretending to put me on hold for something important all the while waiting for me to hang up the phone, or pretending to transfer me to someone else and hang up the phone on me.

They closed my checking account without notice. None. Then they told me it’ll take 3-4 weeks to send me my money. They lied (recorded) five times. I wouldn’t trust them to cash in a roll of dimes. They’re not trustworthy.

I called US Bank to solve my problem but they don’t care and took my money from my checking account, I can’t get my money back. Worst bank ever seen. I will close my account and open another account to other bank.

This was the best choice for my business banking needs as a start-up. I would strongly advise that you know your Client Relationship Manager, as they could be a valuable resource should you have a question or run into issues. My Client Relationship Consultant is Edgar ** and he has been very helpful when things went awry or I had a question.

I should read the bad reviews here first. :( I open a business account everything went smooth first, all automated. Next working day I get email "please fill out this PDF because your original transfer did not go through." I picked up the phone and called the number provided. Being send to 4 wrong departments until some lady that sounded annoyed confirmed I need to send the PDF.

I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my balance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why.

In Nov. I discovered 3 fraudulent checks. Immediately called the bank then I went to the Hacienda heights CA Branch. I explained to Hugo one of the banks clerks. We did all the proper paperwork and got the ball rolling. One thing he did was close my account and open up another one. Now I had no access to my old account and I asked well what if there are other fraudulent checks? He assured me that a COMPLETE AND THOROUGH INVESTIGATION WILL BE DONE. So For at least 6 months I heard nothing so I called. The Rep. said it was still in process. I asked how much longer. She had told me to call that following Monday. At this time I was having some IRS Issues and I needed the banks statements from my closed account. I had to call request the statements which the process will take 48 hrs.

My family member was a victim of the gift card scam. The bank failed to flag unusual activity. They told us their system isn't always competent and there's no more they can do. They also acknowledged that my family member was a victim of a crime, but oh well. Gift card scams are on the rise and banks are more concerned with getting you to spend your money on their services, but don't protect you. No one looks at what new frauds or scams are out there until afterwards. That's why scams are on the rise. So not only are you the victim of the scammers, this bank continues to victim shame and victim blame. I've been a customer my whole life with this bank and loyalty doesn't mean a thing. DON'T BANK AT US BANK. You've been warned. I'm taking my money out and going with Chase who does alert you.

This complaint is for US Bank ReliaCard. Several months ago TWC sent my lump sum of $18,000to ReliaCard. I was able to use the card for one day and then they shut it down with a identity verification restriction. I completed the identity verification and I sent in all required documents to US Bank ReliaCard. I’ve never heard anything back from them. I never received a phone call a text or an email. I sent in all the documents extra documents and notarized documents several times that ReliaCard never got in touch with me to let me know the outcome. So when I called they told me that my account had been closed due to card services agreement. I waited and waited and nothing.

I started a new account with a US Bank branch several weeks ago. In attempting to add a deposit via a check from another bank, where I have been well-established for years, I was told there was a "fraud-alert" or some such. I had been standing in line for 25 minutes already to a single teller with line behind me. I was then told in order to deposit my money I needed copy of driver's license, car registration, and social security card. I needed to go outside into the hot sun to get my car registration then come back and be ignored as I waited next to the line.

I retired from US Bank. Worked over 20 years for US bank but still do all of my business here. The Branch Manager at Columbia, Tennessee did not follow the check cashing policy when I stopped in. He was highly unprofessional as a Manager & short with me.

On September 21 2021 I noticed $650.00 missing from my account and saw that Kohl's department store took my $325.40 payment out of my account 3 times that day and I could not believe it. Normally I would have gotten a notification or call about multiple charges like this but nothing. I went into my local branch and the 22nd and a dispute was filed the 23rd. I had already talked with Kohl's. They admitted mistake. I was told it would take 6 weeks to get a refund from Kohl's. US Bank told me they would have it done in 10 days or less. I was told by a banker I would have the refund in my account on the 7th of October then on the 7th told it would be the 8th. On the 8th was told I "should" have it by the 14th or 15th.

My mortgage was recently transferred from the originator to the US Bank. The property taxes were due and I kept calling and sending emails to the US Bank property tax department. However, they were clueless and failed to perform their basic duty of paying on time taxes from my escrow account. Despite calling the and sending a copy of the bill, they kept saying, they were doing “research’ and will send me the ‘results’ after 10 days. The tax remains delinquent despite a large escrow account. Every time I called them they fabricated a new story. DO NOT DEAL WITH THE US BANK EVER. I had the worst experience ever with them. One star is too generous for them but this is the lowest score available.

We purchased a new car back in 2018. The dealership went thru US Bank. The experience has been a nightmare from the first contact with them. They are not very organized. We moved to another state and called them to change our address. It took an act of congress to get this done. Then they did not list us both on the account and they had to change that. We recently paid off the loan (two years early). They were supposed to send us a letter releasing the lien. They said this would take approximately 10 - 14 working days. We also asked to close our checking account with them (required to get the loan). This would take approximately the same amount of time.

I just worked with US Bank on securing a mortgage for an investment property. The initial conversation with the loan officer is all good, until you pay the fee and start the process. They are all over you and very attentive. Once you start the application process it's definitely not a good engagement experience. I was securing mortgage for less than $125k and I have a net worth of over $1M. But the whole process was so drawn out only because the person my file was assigned to "Courtney **" was totally inattentive and never shared the information on what's needed on time inspite of multiple voicemails and emails. She made the process of frustrating and painful, that I regret choosing to go with US Bank, to the extent that my closing date is in jeopardy and process started 6 weeks ago.

If I could give US Bank 0 stars I would. In my 48 years of life on this earth, I have never dealt with such a dysfunctional company. I have spent many hours on hold, and have been transferred dozens of times of the last several years of dealing with them. It has been more than two years and tens of thousands of dollars, and my issue is still not resolved. I am constantly promised calls back and never receive any. It has been the worst experience I have ever had with any company. Do NOT use this bank.

Needed to close on our house, moved to a state without a physical branch. First, 3 separate customer service reps told us that we could get an account here at another bank to transfer money. Got that done, called back next day, now being told that they can't do large wire transfers over the phone. Spoke with supervisors to explain how far it would be to travel, etc and everyone was completely unhelpful. Ended up having to travel to another state to transfer money ($500+ in airfare). Would 100% not recommend using when moving out of state. Hopefully they treat other customers unable to physically get to a branch (i.e incapacitated, disabled people) differently because providing an in-branch only service isn't equitable service.

Amazed that after 10 mortgage companies I have dealt with, I find one that is the lowest level of competence in the US. Mortgage experience only so cannot speak for the regular banking but would never deal with them. I have had problems with the insurance and the most horrifying of all is they APPLIED tax bills that did NOT belong to my property!! It is incomprehensible to even grasp that mix up; called and complained; not resolved yet. CS rep said they matched ONLY the parcel number - so every darn county applied a bill against my property ($400K value - $12K tax bill in state of VA? Three bills paid out of my equity account). My account was sold to them but I wish I had choice or was given an option to move my mortgage to someone more competent.

I got my government check direct deposited into my checking account, because U.Mess bank said they would charge a monthly fee, if I did not have direct deposit, kinda like black mail. Well my check was sent July 1st, after 10 pm, and never came to my umess account. So I have to go out of my way, to go there, call them, setup a meeting, and the bottom line is, they have no clue, but think D.B. Cooper, might have it. Their customer relations suck. They all read from the same excuse script, they make wells Fargo look good. Put your money, in your mattress, there will be no overdraft and surcharges.

First problem is with the credit card. I had closed out a c.c. account with US Bank. I had only a checking account left and I had intended to close that out when I could. I have Social Security and one other small monthly checks coming in to that account, totaling 900 dollars a month. US Bank sent me a new c.c. - which I had never asked for and did not want and I did not use, having not activated that c.c. Now I found that US Bank made some charges on that c.c. for some Youtube movies and ebooks. I know I never gave that c.c. number for payment. I used a debit card for another bank, Santander Bank. The amount was small, about 45 dollars in total. But it appears that US Bank merged that old account, which I had closed, with the new c.c. number which I had never authorized.

My truck has been paid off since February and as of today, July 2, I have yet to receive the release. At last word, as of yesterday, it was faxed, emailed and mailed. I still do not have it. Very friendly when I call but does not seem that the work is actually getting done.

I purchased an item, HP Chromebook, on May 4, 2021 through online to Jungle Outlet originated from Lakewood, NJ, but is franchise in Las Vegas. I rec'd the item, HP Chromebook, delivered on May 12, 2021. The first day, I noticed a permanent line on the computer while typing and reading on it & didn't notice other scratches till two days later on the laptop. I tried to work with the merchant & she had few times misunderstood my request till she finally understood. Then I asked instead of having to return it, to see if I can get partial credit to it but she wouldn't respond but said return & replace. I've already been using the item and all my information is on it. I disputed the charge and filed a dispute to the US Bank.

Absolutely the worst customer service I have ever dealt with. I had a supervisor yell at me and totally rude because she could not adequately do her job nor answer questions thoroughly. Holding someone’s money is not a proper thing to do.

US BANK GOES OUT OF ITS WAY TO BE AVAILABLE TO ALL ITS CUSTOMERS. THEY HAVE VERY COURTEOUS SERVICE STAFF & online help is always there to help. They have very customer friendly policies.. I have used this bank for over 25 years!

After 5 customer service representatives I got transferred 4 times over the phone finally got a dial tone. The staff do not know what they are dealing with or how to tackle the problem. They all blame it on COVID now; because they have no idea how to manage the forbearance payments when customer do it. Please beware of this bank.

Very good bank. Great customer service including a person answers their phone even overnight. Not too pushy and seems to treat people who don't have a lot of money the same way as the people who do.

Prior to our mortgage being sold we had US Bank. My family owns several homes that were handled by this mortgage company. We thought it was one of the best in the business. It was not their fault of the mortgage departures. US Bank is remarkable in communicating with its customers. I also had great customer service experiences by phone and online. We, yes my family and I were so disappointed when our mortgages got switched and taking away from US Bank. This is a company that is highly prioritized in satisfying their customers mortgage and banking needs.

For as large as US Bank is you'd think that they would have streamlined their operations. Closing a mortgage before expiration was not seamless. Paying with a bank transfer was difficult ($100,000 maximum transfer amount). When an insurance refund check came back to the account they could not find it, for weeks and weeks. Departments are not linked seamlessly - escrow had to be called, an amount had to be mailed to me first, transaction couldn't be completed in one simple phone call.

Choosing to bank with a company for 31 years and receiving no comments, other than a form letter, on acct closures is just strange. A phone call proved confusing at best as only the obscure Account Closure Dept seemed aware of the closure letter. How fortunate it was not lost in the mail before I withdrew my monies. Yes, banks reserve this right but slightly comical coming from their customer satisfaction team. In 2021, there are an abundance of fee free banking options, without silly $2500 daily mobile deposit limits and excessive wire charges. My individual and business accts deserve friendly professionals with a modern approach to banking. Farewell US Bank and your antiquated ways!

Had an atm error at a branch location when they were closed. $1100 was not credited to my account, called corporate. Got nowhere (ridiculous process). Eventually spoke with branch and even met with them days later. They could confirm I deposited said amount of cash but informed me there was nothing they could do other than issue me provisional credit in 10 business days which is insane. Finally I was told the branch manager was contacted and would likely be able to issue me immediate credit until the issue was resolved but it was never followed up on. I’m now 5 days going on 6 with $0 assistance, no actual timeline for reconciliation. First issue I’ve ever had like this and an absolute failure on US Banks part from a customer service standpoint.

I had a check for $500 that I didn't feel like driving to the bank so I use the mobile app and scan the check. Now the check is from my employer. Which I automatically have a deposit in my account every two weeks but there's a hold on my check almost 2 weeks for what reason I really don't know. If I would have known there was going to be a hold on it I would have just took it somewhere else and deposited it. Very unsatisfied with them. Then when I called customer service the first lady couldn't help me. Gave me another number to call. The second call he said it's up to the bank's discretion. Well I really think that is totally not right to hold it that long. Even after it's been cleared. I did learn a lesson to just go cash it at Walmart and pay the $4 fee. Instead of waiting 2 weeks for US Bank to clear it. Granted this is not my main account luckily.

So I had a transaction that came up and I tried to handle it but got passed around like a hot potato, frustrating right? Anyway last phone call was with a manager. I had a friend who was with me in the car. We just did his ancestry and I said, "You're **." The manager took offense and verbally attacked me and threatened to shut my account down. I will be taking my business to another bank who doesn't make assumptions.

U.S. Bank is unable to distinguish the nuances of their individual departments. Today, I spent close to seven hours trying to get them to recognize that they had erroneously debited $2100.00 from my balance. Their hold times are untenable and you are made to listen to scratchy, hideous background music. Even management admitted to me (finally) that they were having problems with their Bill Pay/Zelle/transfers. The bank gets them confused and the result to the customer is absolute nightmarish. Tomorrow I am moving my account to a competing bank and I will never, voluntarily do business with U.S. Bank again.

This out of control bank is deceptive. There are plenty of watch dogs and consumer agencies willing to litigate cases against this integrity void business should you have the misfortune to be abused by them. Stay away. You will find fine mortgage loans, car loans and banking services from other local banks and credit unions. A true monster but not a gentle one. Stay away.

Don't imagine you can travel with a US Bank debt card. I just spent hours on the phone trying to get them to let me use my card on a trip. Seriously, 7 phone calls over a couple days and over and over they would tell me that they had cleared the block -- but then it would never work. They finally pretty much admitted that whatever fraud protection block their system was putting up, they couldn't override it. Same thing happened to me last year, but I gave up after a couple calls, thinking it was a problem with the card -- but when I got home, it worked just fine.

I opened checking and savings accounts at US Bank February 1, 2021. It proved to be a harrowing experience. ** was the personal banker who opened my account. She proved to be a busybody. While she was entering my information, I returned a call and Iris was listening to my conversation. Later, after we were done, I told her that it was my understanding that I would get $225.00 immediately. ** told I would not get any money out of my deposit until 5 business days later. I explained that I had given my last $5.00 to a homeless man at the bus terminal and only had $1.75 left. I asked her to please loan me 50 cents. She told me no. It turned out that ** the branch manager told ** that in fact, I did get my $225.00 so that solved that problem.

My experience with US Bank on 2/01/2021 at 12:17PM at their toll free number--1 800-285-8585. For starters, I was on this call for 51 minutes. I did speak to Customer service Reps at intermittent times, but most of the time was dead air and a recording saying they had a higher than normal amount of calls. Even in this health crises, spending almost an hour on the phone is unacceptable.

When I opened my checking account with US Bank in December 2012, I was told that if I accepted a US Bank Credit Card, my monthly fees would be waived. I accepted the proposal, and cancelled my other bank cards. Now, eight years later, I received a letter telling me that because my card has been inactive, it was being cancelled. The trouble is, that I was never warned my card was in danger of being closed. My current credit score is 803 out of a possible 850, and the closure of this card is going to wreak havoc with my score, and result in my fees being added to my checking account.

Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care for $381. Upon returning the vehicle, I found out the warranty was basically useless. US BANK has AUTOVIN do vehicle check in and pricing estimates for repairs. I was completely surprised to see a charge of $965 for a door replacement on my AUTOVIN report, I called and got the original report and photos.

Pros: The bankers I work with are very pleasant, professional and knowledgeable. Cons; The online bill pay was very easy to use until this week. They have "upgraded" the look and function and it will be the end of our 20+ year of our relationship if they do not fix it quickly. Putting in a change like this with no warning or explanation is extremely frustrating. I no longer feel like I am a valued customer. This past year they were not prepared to help their business customer obtain PPP loans, so I had to go elsewhere. They cut their bank hours so I had to adjust my schedule. Where the other banks I use did not change their hours. But bottom line I really liked their bill pay so I stayed. I will give them a few months to fine tune it but I will start looking for another bank for my main personal and business accounts.

I'm on unemployment and was receiving my funds via Reliacard by US Bank. I ended up moving from Dallas TX to Irving TX in Dallas county. Next thing I know my card is frozen for fraud alert due to an address change!!! I get a text from this bank that has no branches in Texas, saying I need to verify my identity through the banking app. I open said app and they want a picture of my DL and face. It says lay the license down on a black background and then send a photo using your phone's camera.

I switched to US Bank because we have a local branch in our small rural town. That was a huge mistake. I've never had a bank that would charge overdraft fees at rate of $36 for less than a $5 charge. I've literally paid almost $400 in overdraft fees in one month because of the snowball effect because of scheduled payments that I was not able to reset after the first of the fees sucked up my money.

US Bank's systems & processes are the most archaic of any institution I've ever banked with. They have tons of processes in place to ostensibly protect you, the consumer, but providing verification to get through those processes requires jumping through hoop after hoop. On top of that their portals for bank, mortgage, & credit card are all disconnected and often down or outright buggy preventing login in the first place. This bank is decades behind other large banks when it comes to online accessibility and ease of use, stay away unless you enjoy spending time waiting in long lines at physical branches to get anything done.

20 yrs maintaining automated payments for 3 cc. Notified them of hardships due to COVID19. Put a "code" to guard my credit in my acct. They assessed 2 late fees and reported it to the credit bureau; even after paying the full amount on my credit cards. Unconsidered & dishonest bank. I closed all 3 cc accounts.

I am a victim of a scam. Right before Christmas my identity has been stolen. I have been seeking a job and accepted a job offer. I was sent a w-4 letter. Everything is virtual now so I assumed my 3 hour interview was a normal process. They took everything from me and left me with nothing. Heading straight to the bank to prevent further damage the teller's response was “there’s not much we can do”. Had he actually listened to my situation he could have froze my account and saved my funds. Customer service and fraud department can’t do anything either- I’ve been banking with this bank for 12 years and have never even asked for an overdraft fee waived or asked the bank for anything, really.

Worst customer service ever. I’m incurring high interest because they will not give me a phone call back to unlock my account for some stupid reason that they didn’t even know about when I first called!!! I was supposed to get a phone call back from their fraud department a week ago to confirm it’s me, which I still don’t get why but okay, and they are not keeping their words!!! I’ve called in numerous time again and again, and all they kept saying is they need to confirm it’s me and that department is only an outbound and I have to wait for their call. Then CALL ALREADY!!! It’s almost two weeks now that I’ve been waiting!!!! And now another day is about to pass by.

I’ve been a card holder for well over 10 years. Looking for a simple updated card replacement. When it didn’t arrive I called (on-hold 15 minutes) was told to give it another week. I waited 8 days and called again. This time I was on-hold for 65 MINUTES, only to be told that they have high volume of customer requests and to give it another 15 days. That is 25 DAYS just to get a replacement card because they’re busy. Not friendly on the call. A case of a bank so large that they have lost touch with their customers.

Beware of this criminal organization because they don't hesitate to steal your money by delaying payments that they say are paid but can take days longer to receive or send funds.. They are known for strong arming their customers which is a fact but at least they don't bust your knee caps, they get very close at times.. Their lending practices are crooked and they don't hesitate to destroy you into foreclosure if you have any equity.. They need to be investigated..

I just went through a nightmare. An online purchase generated a fraud text, I hit the number one and that should have cleared. It didn’t. Several calls later finally at 1AM! A sorry excuse of an agent smugly said the card was now fine. It wasn’t. I try to use at 4:30 am as she instructed and no go. Hour and a half later more on hold time. I find out the hideous woman deactivated my card. Probably lost my opportunity at an amazing flight seat sale thanks to her. Also, the bank leads you to believe by keeping you on hold forever that the department is open! It isn’t. I was told it opened at 5AM. Yet how did I speak to the monster agent at 1AM. This bank is a mess. Hire some people to answer the phones! Disgusting bank.

Updated on 12/05/2020: Update on our US bank issue. I sent emails to several people advocates that maybe can help this issue to be resolved. It's Christmas and the money is in the bank. We are trying to be jolly but it's almost impossible to be. Well he called them yesterday to see if any progress on his account. Once again someone on the offline team wants a selfie and another copy of his ID. Seriously US Bank? Are these people allowed to continue to destroy people already down and at their low already. This is people's lives. You are not doing your job and we deserve better. Why does the Federal Government give contracts like this one to obviously not competent individuals who can't get a paper someone sends to proper people or areas it needs to go to.

Resolved.

There is no way to fully and properly describe how pathetic and useless the customer service division is at US Bank. Let me preface this by saying that the incident I am going to describe is NOT an isolated issue. I have had variations of the same exact problem no less than five times in as many months (which begs the question, why have I continued to bank with them? Rest assured--I am cancelling my account ASAP!) Essentially, I found myself in a bind and was unable to get to a physical branch location on a Friday afternoon. A particularly time-sensitive bill needed to be paid and necessitated a check deposit.

Horrible in every way. They do not track promotions at all. I opened an account only because of a promotion. I met all the criteria for the promotion. I never received the promotion. I've called 3 different times talking to more than 6 different people and wasting over 2 hours of my time on the worst customer service ever. They aren't even capable of transferring callers to the correct department. I'm dropping all my US Bank accounts including my mortgage.

As a POA for my 90+-year-old elderly mother, I was in charge of handling her financial affairs. When I brought them my POA paperwork, they reviewed my mother's account and filed a financial elder abuse claim with Adult Protective Services. I had to prove my innocence by showing them the Amazon charges were for adult diapers and other supplies solely for my mother.

Hold times are completely ridiculous. When you do get to speak to someone they give you the wrong information. I have faxed my personal information to them more than twice and just to hear them tell me "I don't know who gave you that fax number but it is the wrong number" and they just don't care. It's like it's no BIG deal to them.... They have supervisors that might as well be customer service 'cause they can't and won't do anything either to help you!!! It took me almost 3 months to get my maiden name changed to my married name, and faxing again personal information. At least 6 times I had to fax my personal information. Shame on whoever owns this business.

I decided to refinance my mortgage with U.S. Bank since I already had a checking account open with them. I have perfect credit, great debt ratio, no needed appraisal and had all my documents in order. The process took 110 days from application to closing!!! My loan processor would not return emails or calls and would send me an update every 3 weeks. Her emails were shockingly unprofessional. She actually didn't know how to spell the word "Refinance" and had 11 misspelled words in a short paragraph. All her emails would start with "I AM WORKING BUT NOT AVAILABLE" in bold caps. After 60 days of this craziness, I decided to call customer service to voice my concerns.

For years I have always paid my bill on the same day. All of a sudden they have charged me late fees. I called and told the person that I always pay my bill on the same day every month, so how come, all of a sudden, I am late. He had no explanation and was very rude. I may just quit paying.

Given misinformation numerous times. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. When my primary bank called them, they refused to verify funds from one of their own cashier's checks.

Receiving unemployment via the debit card sent out through US Bank Reliacard has been single handedly the worst customer service I have ever experienced in my life to date. The process itself has been strung out over two months. (Keep in mind, these funds are to meet emergency bills such as rent and groceries. By the time anyone actually receives their assistance they are far too late to even help meet basic needs.)

My reward cards did not work. I called numerous times waiting up to 4 hours on hold with no response. My cards expired and I lost several hundred dollars. I am still trying to contact them to see what might be done and eventually give up after waiting over an hour on hold.

Cancelled request for a service within days and requested a refund since no work was done by them. After multiple calls and promises no one ever contacted me with a yes or no. Kept calling and spending hours on phone. No communication at all.

Used to be a good bank till pandemic. Now their main goal is to find any way to charge fees, fees, fees, fees for everything even if you post date a check... They're no longer for the customer service. They allow other companies to come in and rob you.... They're all about how to rip off the American people too.

I literally survive off of my unemployment. I have a U.S. Bank ReliaCard which I lost the end of August. I got placed on restrictions. I sent in all necessary documentation. Restrictions were to be lifted on the 15th of September. They were for a couple of minutes then put right back on my card. I've never been able to set up a pin for my new card nor have I been able to use it. I contacted Job and Family Services. They said they have nothing to do with me not being able to access my funds because they keep depositing my money onto the card and that it's up to US Bank to release my funds. I've talked to multiple supervisors, multiple Tier 1 and tier 2, multiple customer service Representatives.

Hello my name is David and I'm from Portland, Oregon. I am currently out of work due to Covid 19 and was approved for unemployment. It has been a nightmare dealing with them to say the least. So they partnered up with U.S. Bank to send you a pre paid debit card with all your state benefits on it. So first they told me the 3rd of September then it was the 18th and now I just checked their website and it says they sent the card on the 8th and it says if I haven't received it yet that it should show up in 2 or 3 days. I don't know of anywhere it takes that long to receive something in the mail from. This is ridiculous, I have gotten a bunch of different answers from people and I still don't have a card and have not received any of the funds owed to me, I have bills due and I feel absolutely helpless in this situation.

Terrible service at branches, most recently at Ogden Ave location in Lisle, IL but standards are poor throughout local area. Today, 20 minutes waiting in drive-up line to get a single check cashed, which is typical. The teller Karna was only good at offering the excuse they are "busy on Saturday." The branch manager does not even bother to show up on weekends. The closest alternative branch on this street is in the next suburb. For over six months since the pandemic started, that facility has been closed, despite it being a new location that was just opened within the last couple of years or so.

US Bank offers no way to add a spouse as a secondary card holder or joint account owner during the signup process. Yes, seriously, in 2020 they are incapable of this. They require a printed and mailed form after account opening to accomplish this basic and common setup. Upon going through the luddite extra steps of mailing a second form days after opening the account online, we found that they perform a second credit inquiry against the account used for the already successfully opened account. After waiting on hold for over 30 minutes for an explanation of why they had to do this, they claim it is impossible to add my spouse without checking my credit (not hers) again, because "COMPLIANCE."

We attempted to refinance our house using US Bank. Despite having enough savings to purchase the house outright, they spent over three months requesting documents, credit reports, and more even though my credit score is over 850. The process was incredibly time consuming and invasive. In contrast, when we pursued a loan with JP Morgan, it was an effortless, concierge experience. Ultimately, we had to terminate the loan process with US Bank because it took up too much time and there was no end in sight. You may gain a few bps by obtaining a loan from US Bank but any gain will be offset by the time they chew up and the stress they create. Their process is incredibly adversarial as well.

At the start US Bank has been not a problem at all. Then Covid happened, lost my job and was financially hit hard. I was hovering near zero always and found out my “overdraft protection” is only if I’m making purchases not for things like large bills. I’ve been hit with over $500 overdraft fees this year. I luckily got 7 of them reversed after balling my eyes out to one of their managers after talking to a different manager and banker who were heartless people. The manager who reversed some of them actually 100% was the best and understood the hardships many of us are facing. That’s only rare for US Bank and they only care about one thing your MONEY. Not you or your hardships.

I spent 45 minutes on hold after being transferred to someone that was supposed to help me with the letter I received about how my credit card interest rate is going up to %21.99! I was so angry by the time someone answered and then got told it was the wrong department!! Never mind US Bank! I will never use your card or bank for anything else ever again! I have paid off my balance with them and %80 percent of my other debt and now they want to raise my interest rate? I already cut up my card! I have several %0 cards to choose from and I definitely don’t need you!

The US Bank yearly overview of escrow for taxes and insurance is more than adequate and explains every detail. Both online and paper versions are available. US Bank loans often originate with other lenders and are transferred or sold. Happy to be with them nonetheless.

I am a make up artist one of the first jobs to be stopped due to Covid. I have emailed and called up as it says on their web site. “Covid has affected millions we are here to help.” LOL I EMAILED, I CALLED. I told them "I want to pay my bill." I want to do the right thing but although you gave me a 3mth pass they now whacked on the interest and I am back to square one and I was still making payments when I didn’t have too!!! I asked for a lower interest temporary or anything to HELP ME. I can not work. Not my fault.

First of all, "I don't have the authority but I can talk to my manager" employees make promises they can't keep. My husband Zelle paid me money for a move across the state, renting trailers, gas, etc, because he didn't have his wallet. We both have US Bank accounts. He sent me the money through Zelle and received an email that it had been deposited, this was a Friday early morning. The teller told us that it should clear by end of day so we went on with our move. Rented the trailer, got gas, back and forth all weekend, only to have it not clear until Monday morning, and the bank charged me numerous overdraft fees. Even after the teller told us they should not charge any, based on the situation, even after calling and speaking with managers, US Bank made over $600 in fees, because every day since they keep signing my account another $36 x at least 2.

Absurdly long call wait times. I called to request a replacement card for a lost one. They say 7-10 business days, I waited for 4 weeks. I called to request a second one and after 3 weeks it has still not arrived. Called a 3rd time and was on hold for over 2 hours before being dropped from their call system. Absolutely unacceptable.

In my 20+ years as a business owner, I have never dealt with a more Uninformed, unavailable, unreliable, and truly incapable of service bank. If you do six or seven figure transactions or Int’l biz, avoid this bank and avoid losing your sanity.

I am just a number. They make no attempt to know me or my family or our situation. No encouragement to refinace at a lower rate and completely shut down when we tried. Wouldn't even consider it. Would have to go to a different lender which would increase the costs.

US Bank has given myself a reasonable interest rate. I am able to make extra payments without a penalty. Customer service is ready to answer any question I may have, and explains things simply so I can understand.

US Bank does not work with you if you are struggling to make payments. They also send out a statement with a late fee if you don't pay exactly on the first. The late fee is waived if you pay with the grace period, but they still send out a statement. They also constantly send letters out to renew insurance each year, which it seems they would just have on record because mine is through a condo association. Overall, not impressed. I did a refinance a few years ago and looking to do that again with a different bank.

If I could give zero stars I would. Loan agent and processor ghosted me the week before close. They delayed my closing twice and then came back and told me I can't use funds from an investment account as a source of funds for a down payment. No problems with the ability to pay the loan, they had issues with me not having the full down payment coming from a personal account. Did I mention that they requested said bank statements 4 times and had known that is where the funds were coming from 4 months prior when I started the pre approval process? Loan agent claims he didn't know, processor claims its all the underwriters fault.

Very personal treatment. They know me by name. Always ready to help. Reward program is real without hassle. Deposits are processed efficiently and quickly. Provide free checks and waive monthly fees.

I have been at this bank for 6 years and I have always had great customer service. We now use the online banking the most. I have worked at banks and know that this bank provides good services and good fee prices.

US Bank has been our bank for over 25 years. Any time there's been any discrepancy-they make good for it. I really only remember ONE time-other than that they've been amazing with their statements, the website, the people that work there. There are many US Banks all over the country when we travel-we're Military for over 37 years so we've been everywhere.

We had accounts with US Bank for many years now. The fact that has the largest number of locations in the region makes it an easy choice. Though we understand the e-banking and virtual presence trend with many banks, we still like to have that "human touch" available when in need.

I've been a U.S. Bank customer for about two years, and their service has been exemplary. The branch I frequent (Century City) has some of the best tellers in the history of financial institutions (especially Christina). I'm well pleased and have no complaints thus far.

US Bank Customer Service and their website needs work. I did not realized that the Bill pay and Mortgage online payment were separate. I enrolled in auto pay for my mortgage payment. I didn't know that if I paid the mortgage before the due date, the auto pay will continue. I was charge overdraft pay for insufficient fund because my fund went to the mortgage acct. Customer Service & Mortgage was not knowledgeable in helping resolved my issue. I called multiple times and I was bounce around between customer Service and Mortgage Dept. It was a very frustrating problem. I plan to change bank after the COVID issue is resolved.

I love the bank on 21st St in Topeka. They go out of their way to help customers. I'm elderly (ugh), and when the drive-thru lanes were backed up during the virus mess, someone came out of the office and took the banking needs from us, ran back inside with them, returned, and told us how to get out of the line. Great experience.

When I need to talk to person I can. That's important to me not to have a hard time getting to a live person. The time I needed to talk to a person I did and got the issue resolved. I had a fraud issue and they still contact me to let me know they are working on it. I appreciate the information.

To date we have used US Bank for a home mortgage, home equity, checking, savings, credit and debit accounts as well as CD purchases. We have a personal advisor who helps us make important decisions when we need to make changes and have used US Bank for many, many years.

US Bank has a good online setup that is easy to access and understand. However there is a lack of physical branch locations. The online bill pay is average. They offer a good credit line as well.

I never really trusted banks after a CSR working for a large, very well-known bank forged a check and drained my account. It was decades before I broke down and opened a checking account - out of necessity after my mother passed and I came into a little bit of money. I chose US Bank on the recommendation from a family member who had accounts with them for years already. Not only was I pleased with the account options I had to choose from, the customer service support is outstanding. Our CSR went above and beyond my expectations and that my friends is what makes me stay with any company. Personalized customer care from a human being in this digital world we live in is always a relief and comfort to me.

My experiences have always been pleasant and satisfying. I have always been pleased with the vert cordiality in which US BANK personnel interacts with people in general. I HAVE great faith in the US Bank during these challenging, uncertain times, and strange times. I EVEN depend on US BANK even more from day to day, I am motivated in feeling more secure and calm because of the loyalty of US BANK CLERKS who are professionally well trained.

I explicitly opted out of overdraft protection during signup. Apparently, they approve ACH and other transactions and overdraft the account anyway in order to collect fees. If you aren't able to correct it within 7 calendar days, they'll double the fees on you. And if like me, you use a VoIP carrier, you won't get any notifications on your phone about any of it because the US bank app will not install on any phone with a VoIP carrier like Google Voice, Republic Wireless, etc. Seriously, it's 2020. Go find a decent online bank that doesn't do this nonsense. Even if you have to pay a couple bucks to deposit cash, it'll be much less than the $ you'll get in fees at US Bank.

US Bank is a little quirky with their CC I have of theirs. I wouldn’t say it’s a bad experience, though. US Bank lets me choose my rewards every quarter, which is great! I just don’t like the way I have to do it because it’s through another website instead of my regular credit card login account. The choices are split up in an unclear way as well that makes it hard to managed every quarter. I like their online management tool because it’s clear on most of what I need to do on it. However, it is not sleek and sometimes tricky to figure where to I need to go to resolve my concern.

They have always been there to help me whether it is our home equity loan or with just a question about my accounts. All personnel welcome me. Rates on loans are comparable to every other bank. They have an 800 number to answer any questions during this pandemic.

Customer service was excellent prior to Covid19 as all bankers and services were professional, polite, and efficient. Since banks are closed their services remain effective and efficient through online and drive-thru banking services.

We have been long-time customers of US Bank and they have always given us first-rate, first-class service. Even though we live out of their banking market they are just a phone call away. Once purchased a new car out of state and the dealer called US Bank to see if the check was any good. USB's response was that any check I write is good! Deal closed.

The US Bank has good customer service and if you bank with them on a regular basis the perks are good, the manager at the branch tries to go the extra mile, when looking for a loan or cashing international money,

Great online customer service. Fraud services have helped me consistently each month for the last four or five fraud problems. US Bank is a good bank with individuals who care. I feel they can be trusted.

No matter what problem, they are quick to help solve my problem. Always friendly and thoughtful. If they don't know the answer, which has never happened, they will work to find the solution. Love the online banking features.

We were approved for a loan to pay off our Hyundai Finance lease, but Hyundai Finance lost our paperwork, then wrote off the car. Months later, we applied for a small loan, and were denied by this bank, even though they had direct knowledge of the mistake by Hyundai Finance. I wrote the CEO of U.S. BANK, told him the ONLY blight on our credit was Hyundai Finance, and he had a lackey contact me to say, that they knew the mistake was Hyundai Finance's error, but couldn't override the credit issue, because the law said the had to go by the credit bureau's records, not their own. A big fat lie!

I've had accounts with US Bank for close to 30 years and have never had any kind of issue with them. Branches are close by and convenient. I really like the Internet banking feature as it's convenient and saves on stamps!

Closed my account after I concerned with fraud dept these were not my deposit! I have direct deposit with my employer! They refused to answer! Left several messages no response from fraud dept! Very rude! US Bank will not open new account because of this!

I have been with US Bank for going on 2 yrs maybe 3. From day one the moment I opened it was horrible. I put in money when I opened. Went to make a payment that day and my account was frozen. I called. They said I had to go back to the bank and unfreeze the account. Then I'm having issues with the app I was recommended to download to look at my available balance. Always an issue or discrepancy. I would be charged for overdraft fees when I never was in a neg even the day before and they would say it was posted at this time. I have a saving that had money and if I seen I was in the neg don't you think a logical person would transfer their money from the saving to the checking? I have money. Why wouldn't I do that if I seen I was neg.

I am/WAS a multiple account holder with US Bank - 2 checking accounts, 1-money market account, 1-credit card account, potential home mortgage account, 1-daughter checking account, 1-daughter savings account & 1-daughter credit card account. My problems have been mounting with US Bank: bad customer service, ridiculously long funds-holds on deposits, etc., etc. But recently I withdrew some money out of my money market account. US Bank wanted to know why I withdrew the money and I basically told them it was none of their business by saying the reason was personal. I guess they didn't like that answer so they closed all of my bank accounts and, in what I can only assume was just US Bank management being spiteful, they also closed my daughters account.

I have my mortgage with US Bank, as it was auctioned by my first lender, so it wasn't my decision to deal with them. Due to the low interest rates, I got contact from a dozen of firms to start the refinance process, unfortunately I choose to go with US Bank, that was the worse decision that I have made. The process was full of mistakes, inaccurate information, and false promises.

Traded my leased car in April 24, 2000. US Bank and Honda dealer agreed on payoff but US Bank never processed check. US Bank then withdrew an extra payment from my account. It took until the end of May to satisfy US Bank after three payoff checks from Honda. Out of my extra payment US Bank withdrew, US Bank kept approximately $100 of my unauthorized payment for their trouble. After numerous calls and promises of callbacks, a rep for US Bank acknowledged shorting me the funds but could not explain why but they were sorry. This is from a customer since 1992.

I have a very high credit score (had?) The first time I set up auto pay They called me on the due date and emailed me. I paid right away and asked to have the account information fixed as they said it was a system issue. Fast forward to June 1st. No email. No snail mail. No text. Just a vague 1800 started calling last week with with no voice mail with google saying possible spam number. I google it today, find out it's US bank, call them to find out I am 32 days past due on a balance when the money has just been sitting there for them to take.

Turn and run from these people. They have class action suits against them. They are extremely deceptive. They try to trick you into paying higher interest rates and their systems are not current. They don't show charges on your bill that were made weeks prior then suddenly those charges show on your bill. I had a charge on my account that showed the refund of the item before it showed the charge and the item was purchased over two weeks ago. US Bank claims that's normal. I've never seen a credit card company do that before. The representative and managers come back with snarky, defensive comments to the customer when they are called out on their unethical practices and try to blame the vendors claiming that they aren't asking for the money in a timely manner. Right. If you look up US Bank class action suits, they have class action claims out there against them. Just turn and run. They are unethical.

I don't know where start, internet site is horrible, you just activate the card and then system doesn't allow you to register yourself so you look for help. Contact us with no email, chat option, no phone connection and the page stay on one unresponsive after that. Well, you check, back of the card, phone number and you call, first message is "we have an extremely amount of phone calls, somebody will answer you soon", 1 hour later nobody, still the music. Was morning, called afternoon... same, next day same and so on.

We have been customers of US Bank since 1987. Their TV and Internet commercials state that they take care of their members first. However, when we needed them most they were not there for us. US Bank took almost 90 days instead of the required 30 to 45 days to resolve a debit card dispute. And, every time we contacted Customer Service we were told something different. I would recommend that you not use US Bank.

This is the second time I’ve been charged an overdraft fee because I was told the mobile app isn’t accurate. I was told I needed to log in a certain way to see what the representative sees. It seems like they're taking advantage of people in there time of need. I have banked with this bank for over 10 years and never had a problem until two months ago.

I just signed up for a new card a few weeks ago and based on my experience so far, I can't recommend US Bank and don't plan to stay with them long. First, the process is incredibly slow - it has been about two weeks since I applied, and ten days since I was approved, and I have still yet to receive my actual card. Furthermore, though they told me my credit score came up over 800, they approved me for the lowest credit limit I have ever been approved for in 25 years of using credit cards.

I've had a US Bank account since I was a teen and our first issue was when I was given full access at 18. They would not allow us to open a student checking, claiming my ID was not "able to be verified." None of it made sense, but we were able to open it after speaking to a branch manager. I've had 4 different debit cards since 2015 and the issue has never been resolved simply. I've had to file fraud reports myself, as US Bank never seems to monitor close enough for THEM to catch the fraud. I've had my card declined and locked from making standard purchases I make regularly. There doesn't seem to be any rhyme or reason to the card being locked out.

Trying to understand why it takes longer than two weeks to process a deposit from my employer to my card, and why the ball was dropped on providing the correct information to the customer which put me behind.

I would rate no stars but couldn't do that, they cashed several checks for my payments - never late - then said it was in a "suspense" account. The suspense account kept losing money even though I kept adding to so to take it out of suspension all and all I've paid 4 months of late fees plus the $20 they said was what was missing to put it into suspend in the first place. Today I was sent a bill saying I owed late fees of dollar amounts already paid, when it wasn't late to begin with. So basically they want me to pay double late fees of 4 months when I was only 20 dollars difference in the first place. THEY ARE THIEVES... DO NOT USE THEM!!!

My job was forced to close on March 16, since then Texas Workforce Commission has finally processed me, only problem: the card never came in the mail. TWC tells me I have to contact US Bank to reissue the card but no matter what time I call (3 am or 3 pm) or how many times I call (one day I tried 600 times, I was actually going for 500 but really what better with my time do I actually have?) I have been out of work for two months. My phone is shut off, I have no money at all, the bills keep coming, I face eviction next month.. And I have almost no food left. I'm 35, I have always provided for myself, I can't even begin to express how humiliating this has been and them never answering the phone makes it even worse.

I was laid off due to covid 19 on march 23. Applied for unemployment. Was assure bank card would come.. 3 weeks later after hindered calls to us bank. I was told my funds were loaded onto an expired card from 5 yrs ago.. Date expired on card years ago.. Was told I would need a new card but I have to wait a week because they had an old address. They didnt get any information on where to send the card..

I've had the misfortune of having what should have been an easy Credit Card Transaction turn into a NIGHTMARE. Being told 2 times in 24 to 48 hrs the fraud team would call me back and no response. I've been forced to reach out to the social media twitter team just to voice my feelings of being abandoned. I've been told the fraud team would reach out to me and then a superior would reach out to me, in both instances no calls after 24 to 48 hrs past. The response time is atrocious and close to being inept. It does not help either that their main way of confirming if you are the real account holder is by text and somehow their system internally determines YOUR CELL phone is suddenly a LAND LINE.

Customer service rude. Never help with anything. I have some overcharge fees for purchases. I deposit money the same day. Never remove my charges. 36$ of 11. Not helping for small businesses of those hard times.

With thousands of small businesses applying for the PPP loan it was great to know that US Bank was working 24/7 to help us out. US Bank - Temecula Parkway Branch, Angie ** was constantly following up with me to ensure all my questions are answered if I had any. Once the Sba approved our loan it took them only two days to finalize our documents and once I signed the paperwork US Bank dispersed the much needed money in our accounts within hours. We are so thankful.

Last year I took out a construction loan for a project for my house. We were bounced around to more people than I could count. Their defined deliverables constantly changed throughout the process. The timeline to close the loan was more than 5 times what was originally discussed. Delayed construction multiple times. We were buttoned up and provided everything needed promptly. Terms of the loan changed at the 11th hour. Higher out of pocket, higher interest rate, and lower total funds available. Terrible experience.

In 2016 I closed a bank account at US bank. They were very reluctant to close it. Some of the charges were written off due to banking error. The credit card was paid in full and closed. Now a the present time, I have moved and I'm buying a home. I've applied for a bank account in my new city and have been denied. I just became aware that US Bank sent a report to Chex Systems which stated that I mismanaged my bank account. I've never have received any notice about an outstanding balance. It was never reported on my credit reports. They dropped my FISA score and they will provide with any accounting for it. I feel like I'm being extorted into paying off some phantom amount. I asked a rep at Chex Systems that I needed a guarantee in writing before I would consider paying off a phantom amount $281.00. He rudely informed me that I would have to take it up with US Bank.

My unemployment was sent unbeknownst to me to their "unreliacard." I have tried for five days to reach them by phone from 3 to 5 hour intervals. I have been hung up on. There is no other way of reaching them. They have 800 dollars of my benefits I cannot access. Something is not right. They should not be trusted with this kind of responsibility.

US Bank home equity line. I have home equity line with 0 balance. I don’t even use this account for this account. US Bank took home insurance for my house without informing me. I got a mail telling me I own them $380.62. I called them. They have no information when this insurance was purchase, what is my policy number, who is insurer. No information.

US Bank does not allow you to register your card! Then when you give up after multiple times, you call! But they don’t answer! No message! No operator! No one or anything! YOU CAN NOT ACCESS YOUR MONEY! It’s a rip off!

After my mother's death, USBank asked for documentation that was not required by law in order to redeem the Reward Dollars Available. This is not legal or ethical - these reward dollars were earned by my mother and owed to the heirs. Each time I called in order to get a status update, I was told that an additional document was required.

I purchase my own Flood Insurance through my Homeowners Association but every year despite hours and hours of efforts by myself and my insurance agency US Bank will still purchase Flood for me and add approximately $1500 to my escrow until I can get it removed. They have even kept money for greater than 1 year several years ago while I was trying to work out the issue.

US Bank Reliacard is a sham, we probably pay millions in tax dollars. Glad I only lost $800 of my UI pay through them... I have called a few times, spent 10 hours on hold they never answer, I have been on hold since YESTERDAY trying to get through. Last call I waited two hours, they said the system was down, I should call back in an hour. Constantly get disconnected while waiting. Their hold line has no music so you don't even know you're on hold. US Bank will not help with issues related to Reliacard accounts (unemployment) even though they underwrite it. So good luck if you need any help. I will never use US Bank for ANY services.

Points expire. They don't back up their rewards certificates. Customer service was completely useless. They didn't really seem to care that I wanted to cancel after being a cardholder since it was a Delta Airlines card several years earlier. So I cancelled.

I fell behind on my mortgage a few years back and when I had all the money together (3 months) I offered to pay everything in one lump sum and they said it was too late and would not take payment. After some time went by trying to negotiate they started foreclosure proceeding and I was forced to file for bankruptcy in order to save my home.

Coronavirus. I’m a disabled veteran and called US Bank to see if they would/could do something in these trying times. When other mortgage companies are agreeing to deferments, us bank will only do a forbearance. Really?! That does nothing for no one. Having to pay the money back at the end of the 90 days helps no one. Bailed out by our government and our tax money, but can’t help us out in times of need! I will refi with another company ASAP!

Somehow a credit card was issued and activated even though we never applied for it. I called the fraud department to make them aware of the fraudulently issued card. However, since I have no relationship with US Bank, I am not willing to give them any additional personal information than what they may already know. The first time I called (I was transferred to a 3rd person to get to the "right" person), we were at an impasse so the call ended. I decided I wanted to try again. This time, I was transferred to a 5th person to get to the "right" person. We got past the fact I did not want to provide additional information, but I wanted the person to deal with me.

US Bank, Where is your heart? The world is in an unstable state and families are stressed over their own personal situations. Almost every company under the heavens has reached out and provided/offered deferral options to its loan customers. After a 3 hours wait phone call, I was notified that all you could offer us was a forbearance option up to 6 months. The operator explained the full payment would then be expected at that time. If we dont have the money now, how in the world are you thinking we could come up with the 6 full payments. Im very disappointed in your company, and will be seeking a new mortgage lender once I get on my feet after losing my job due to COVID 19. Be ashamed.

I have used this bank for 15 years. I've never had an account problem. I've had savings, checking, mortgage and car loans with them. They are easy to talk with. You can chat online or call. They have great service. I just wish they were in Texas, as I moved here.

They would rather lose a customer after at least 10 years over a 100.00. I tried to work it out with them but they insist that they will not help out and remove the fee they put on my checking account. I guess I close my accounts and move on.

****NEVER TRANSACT WITH US BANK FOR LEASING A VEHICLE**** The worst bank to transact with for buying out the lease of vehicle. I got into a lease agreement for my Ford F150 in 2017 with US bank. I made all the payments and the lease ended in Jan 2020. After that I purchased the truck from them. I applied for an auto loan to my credit union and they sent the check to US Bank. First US bank acknowledged that they received the check and everything is good.

I got this card trying to rebuild my credit. Never miss a payment. My credit good. Went in to lower my interest. They had a deal for 2.99. They turned me down because they rather keep me at 24.99. Instead of help a loyal bank account holder. I feel they are not being like say to help their community. They are just trying to make money off of the less fortunate.

I called US Bank back in the beginning of February 2020 for a document that would allow me to get a duplicate registration card. The bank sends a letter for the wrong car. The beginning of March 2020, I call the bank to request the same letter again. March 19th, I still don't have the letter which the bank representative stated that she would put a rush on. They have no problem cashing my check every month.

U.S. Bank is using the Covid-19 situation as an excuse to lure in new customers to open new accounts. I've had U.S. Bank Visa and MasterCard for over 25 years. U.S. Bank just sent me an email inviting me to discuss solutions for hardships caused by COVID-19 fallout. They offered 0% APR on a Platinum Visa (which I have) for 20 billing cycles. When I tried to use it to transfer a small balance from the MasterCard to pay it off slower and without accruing interest, it turned out to be a promotional offer available only to new accounts. To existing longtime customers? No help at all. Good time for profiteering, U.S. Bank!

Returned the vehicle that I was leasing which I was appalled when I received the final bill. I was charged wear and tear on tires which were only 6 months old. They charged an exorbitant price for the wear and tear which was more than 3x the lease payment. I tried numerous times to settle a fair settlement which they refused. I would highly discourage anyone who may be considering leasing with this company.

I had a joint account with my ex husband for 15 years. I left when we separated. 2 years later I opened up a new account and put all my money in it. Within 2 days I discovered they closed my account and would not give me a reason. I am still waiting on answers. I had no access to my money which caused me to be late on rent and other bills. I was diagnosed with influenza the same day and could not get my medicine. They informed me they would send me a cashier's check. When I verified when and where it would be sent, I discovered they had all my old address information in California on my account. I'm now in Missouri! They also sent emails to my ex husband about my new account. I was distraught and felt victimized. It's been 2 weeks and I have not received my money or any answers. I had to borrow money just to buy groceries, gas and get my medicine. I'm late on several bills. It is beyond disbelief that a bank could and would do this to someone.

Wish I did not have a mortgage, but I have and they have been great. They are always available when I call and I have my Real Estate Taxes and my insurance escrowed with them. This was I am paying monthly instead of once a year.

Wasted my time for over a week and ultimately did not solve the issue I was calling for. I had two car loans that were paid in full. One early and one on time. They sent me the loan release for one of my loans and not the other. I went to sell one of my vehicles and US Bank assured me that the would send it to me in three business days. They never sent it! When I inquired, I was given the run around.. I asked to speak to managers and the employees would not give out names of their mangers until I insisted. They had to be asked no less than six times. Ultimately after 8 days of daily follow up; Manager Nancy informed me that they would not send me my loan release paperwork. Nancy of course refused to provide her last name.. Do not ever do business with this Bank! They are an absolute horror from a customer point of view. I will be following up but wanted anyone else who was considering doing business with US Bank to seriously reconsider!

I have nothing but great things to say about US Bank home mortgage. I am satisfied with the customer service I have received and my mortgage as a whole. I had no problems refinancing from another company in which I had an arm rate to a fixed rate with US Bank.

Please heed my words and do not open anything with this bank or you will regret it. Here’s my story and honestly told: I have two checking accounts and two credit cards with US Bank and until I made my first “check” deposit using the mobile app, I did not have any issues with them. Given I only use the checking accounts as my personal spending accounts since this bank is not local for me. My main accounts I have are elsewhere, but I wanted to test the limits of this bank since I was considering them for a prospect mortgage.

Loan servicers Litton Loan, Ocwen, and now PHH have serviced my mortgage for years. US Bank holds the mortgage. None of the above can explain a $72,513 addition to my mortgage calling it a "Deferred Principal Balance". Been trying for over 8 years now to get an explanation... NOTHING!! After paying on this place for 24 years on a $95K original balance, they have me owing $159K, obviously this doesn't make sense!!!

I’ve been banking corporate and private for over 6 years with this awesome bank: US Bank!! Amazing services, the best customer service and I’ve had a lot of money in the past and now that I’m retired on a low fixed income - this bank shows me a touch of humanity as needed in overdrafts. They back out fees constantly wherever they can to help me... and with high balances or low they treat me equally and with respect! Excellent management style - very human... I recommend this bank to everyone. The easiest most efficient latest technology and totally safe! You must become a customer. You will love the experience! Best bank ever!!!!

I did not choose this lender, apparently my loan was sold to them. I’ve tried changing my name and they won’t get it done. I tried refinancing and they wouldn’t do it until the bankruptcy court changed some things. My home wasn’t even in the bankruptcy because I wasn’t behind on payments. They don’t respond to emails and customer service is never helpful when they answer. Usually I’m on hold and they hang up!

We had a very good experience. Their customer service department was very helpful and able to answer all our questions. The interest rate was very low. Which in turn made our payments lowers. We also had automatic draft, which made it a no hassle payment each month.

I have been having so many issues with the banking app and calculated my available balance. I speak to someone over the phone, they see the discrepancy but do not want to admit. You call and they make it seem like you are the one making up the situation but if there was no fault why refund 7 overdraft fees!! This has happened 3 times! Then I go to the Branch on Madison in Oak Park like I was advised to do over the phone so I can show what I am seeing on my app versus what is seen by the bank. The guy literally stared, yawned a few times.

Deposited a $5,008 check. They put a hold on it and told me the only way to remove the 7 day hold was to contact my original branch that is nowhere near where I live anymore. No big deal as I was able to make call instead of driving. The banker I've known for 16 years (I'm 34) was very rude and acted if the check was fake! It was from my employer and was printed using a company logo etc. She insinuated it was fake because the font looked funny but wouldn't just say it? It is and was a legit check. I've had my home mortgage and an auto loan through them! Not to mention multiple credit cards and my inheritance goes to them.

Every time I am unsatisfied with the customer service I get at US Bank. Usually I need to return to solve more issues. They are providing wrong recommendations and providing me with wrong information, it happened multiple times. Twice I came in the teller was sick and she was coughing all the time. Will definitely switch to another bank, what US Bank offers is very bad service.

I paid my boat off early. Thought it was paid off and 3 times received a small interest charge. The last time I overpaid just so it would hopefully be paid off. I called to see where my title was over 2 months later. I was informed there was a $75.00 early payment penalty never received a bill for the penalty. It is not the money I am worried about. It is the inconvenience that gets to me. Please do yourself a favor find another bank or lender. I will go out my way not to use them.

I have never had such a pitiful experience with a lender as far as online or customer service. I've had an auto loan with US Bank for 8 months. I've tried repeatedly to set up auto pay, but it keeps giving me an error notice. When I call, I can't get an answer as to why even after being transferred several times. When I do a manual payment, it will not store my external account information. I have to type it in every single month. For 3 months during this time, I have made a manual payment, see it completed on the screen, only to log in and it not show. No explanation as to why, not sure if I should wait in case it's just a glitch in the system or risk re-entering the information and having a double payment issue.

First off, this Consumer Affairs website needs to change the "Pros & Cons" for U.S. Bank. This bank no longer gives its customers free checking. Only upon signup are the first set of checks free. What U.S. Bank offered military veterans was free checking and free shipping of those checks, for life. But, without notifying its customers, U.S. Bank changed its policy and now charges veterans an outrageous shipping fee and a 50% charge for checks. How's that for a bank's customers???? Does anyone want to do business with an organization which doesn't notify customers of changes????

This are just some highlights of the bevy of truly disrespectful, fraudulent interactions I've had with US Bank: Horrid Experience #1: When my then 94-year-old mother broke her hip and had a stroke, I took over as her POA. In managing her affairs, I had to have Amazon deliver to her home. US Bank reported me to Social Services for Elder Abuse! I was able to send the investigator all the Amazon purchase history to clear my name.

5 phone calls and an investigation later I am being charged 4 separate times for a 2 night stay at a local hotel. I am/was disputing ONE actual night of the THREE they charged me for (the other random $7 charge by said hotel was for ??) The way this was all handled AFTER the investigation was done was ridiculous and uncalled for, and as the guy before me stated the reps spoke to me VERY condescendingly as well! I have in US BANK black and white charges made by said hotel on two separate venues as well as confirmation numbers from the booking site yet ME the PAYING CUSTOMER gets screwed over. Well let MY VOICE be heard!! FIRST DISPUTE EVER for $70.00.

I have several complaints. I have been with this bank for years. Recent dealings tell me this bank is getting worse. My wife passed and I was told to sign any checks made to both of us with my name and spouse deceased by US Bank employees. A while later I was told they could not accept the checks signed that way. A year later my dad passed and my mom wanted me to have access to her account. After one hour of paperwork US Bank had me deceased and revived my dad. Another half hour of paperwork to fix it. One year later US Bank reported me deceased. My credit was ruined and all my bills were not being paid. They admitted to the error and apologized.

This should have been a very simple thing. Some weeks ago, one or two, U.S. Bank anti fraud department detected what it thought was fraud on my account. It did not call me or send anything in the mail. They waited until I called in for another purpose, inquiring about how to establish an FBO account, and sent me over to the fraud people. This fraud section, from the way they treat customers first of all, must run the entire planet and be all-powerful. They are beholden to no one and respectful to none. Second, they obviously don't need any customers. I've never been more officiously and disrespectfully treated by a bank. Ever. And I don't think I've been much more rudely treated by any customer driven organization's phone staff.

My husband and I have had a home loan through US Bank for many years without problems. We have doubled our payments and figured we had a little less than two more years to go on the loan. Last month we received a letter in the mail from another company stating that they had acquired our loan. The letter did not look legitimate, so my husband took the letter to the bank (US Bank). The people there agreed that it didn’t look right, so they gave him a number to call. The employee on the phone told my husband that US Bank never sells their loans, and the letter was a scam and to disregard it.

I have set up construction loans in the past so I have some experience with the process. This bank was recommended to me by the builder so I went with them thinking it would expedite the process. WRONG. It has been a nightmare. DO NOT use this bank. They encourage you to set up a checking account with them but then refuse to allow you to pay payments online. They will only accept a check sent by mail. This is absolutely insane when their process date is the 20th of the month and due date is the 1st they are setting you up to be late (relying on postal service to get mail across the U.S. in a 10 day turnaround is setting you up for late payments). Never again will I do business with this bank, beware.

The New York Times writer, Nicholas Kristof wrote that a woman named James was fired for helping a stranded customer get home on Christmas Eve. The CEO, Mr. CEO refused to change the drastic firing. I have two accounts. I am going to end the relationship as soon as possible.

I had been a US Bank customer my entire life. I did not have any problems with them for the longest time. Recently, due to fraud protection, my debit card gets declined every so often. Each time I have to call customer service and request a transaction go through. I don't remember agreeing to that decrease in the autonomy I have over the money I earn. They have declined transactions to my phone bill, my Google business, and other purchases from legitimate merchants. These declined transactions are not predictable, they ruin my reputation, and they interfere with my standard of living.

US Bank's Elan Financial Services is a horrible credit card vendor with even worse customer support. Go to https://www.elanfinancialservices.com/credit-card/index.html "Contact Us" and notice "The contact form below is NOT intended for existing customers.." After disputing a charge you are locked out of providing additional information and you will receive a form letter (via USPS!) to fill out. Dispute manager make feeble attempts to contact you after leaving countless messages for them. What a disgrace. Run, run, run from ANY card serviced by these despicable hacks. I am embarrassed to have the Fidelity Visa Card. Avoid Elan Financial Services if you value your money.

This bank is technically way behind the curve. I am stuck with a "Access Online" Corporate Credit Card from my company and something as simple as a Payment button is buried behind multiple menus. They also cannot provide any solid data for any outstanding items only to say $*** is owed. When I asked why they buried the payment button, the customer friendly reply is "Because This Is How We Do It". They don't allow scheduling payments as every other bank and credit card I use does. I recommend staying well clear of this poorly operated bank. Business owners-please don't burden your employees with this poor customer service bank.