US Bank Reviews

I had an escrow account with this bank for my home mortgage, the money that they collected was held hostage and so far I've made 6 calls with the escrow dept trying to get it back. My account was paid off as I refinanced with another lender and I still have not gotten the money back, it has been 3 months. STAY AWAY FROM THE BANK.

Horrible customer service, they can care less about if you are a customer or not. Promised a call back which has yet to happen. I will be looking to bank elsewhere. Customer Services skills could use another training and strongly recommend your staff try showing empathy every once in awhile.

Applied for their credit card because of the sign in offer they had. Spent over $5000.00 the first time and when the bill came they received my payment one day late and they charged $83.60 late fee. So much for "customer service".

Recent news about US Bank firing a Good Samaritan who helped a customer on Christmas Eve sounds like a very fitting example of the company culture of this organization. Fire the good employees and keep the rest. I fired this bank awhile ago. Somehow they make Wells Fargo and Chase seem tolerable. It would be hard to do worse if they tried. Their rigid rules make little sense and the disregard for the value of time makes it a very poor choice for business banking. Let's face it, time is money - and this bank will waste your time every time you have to deal with them.

I represent a client that wanted to have their escrow account waived with US Bank. The bank waived the escrow but wanted to charge of fee over $900 to do so. This client has always had their payments debited automatically so there has never been a late fee. Their loan-to-value ratio is less than 20%, meaning they have over 80% equity in the home. First we were told the state of Iowa required every borrower to have an escrow account - bold face lie since they were obviously willing to waive it for the fee. Then we were told even a manager couldn't waive the fee. This loan was sold to US Bank and there are no fee disclosures indicating this could happen. What a disgrace this bank is!

I did not receive my first car loan invoice. Their Costumer Service representative told me it sometimes happens with new loans and I should just pay the next installment double, which I did. Nevertheless they forwarded a late payment notice to Consumer Reporting Agencies against me. They explained that since I agreed in the small print of the original contract to pay a Monthly fee, even without receiving a 'courtesy invoice' I should have been alert and payed on my own! That is not reasonable.

I just tried to make a mobile paycheck deposit, as I always do, and US Bank would not allow me to make the deposit. After repeating my story to a few people (frustrating) I was told that I could not make a deposit until the next day, as my daughter's account (which is tied to mine) had been low on cash. She deposited her check yesterday. I think it is totally insane that a bank will not let you deposit money in your account because another account is low on cash. How stupid is that? Especially since I already have a lot of money in my account. I just don't understand.

In comparison to other major banks, US Bank has very unfair overdraft fees. They will charge you an overdraft fee within an hour of your account overdrawing. In addition to not giving you an opportunity to pay back your overdraft fee, they also will never provide any kind of refund on the overdraft fee (this is extremely different from Wells Fargo and other major banks). Most of my experiences with their customer service have been negative - they are rude and condescending. Quickly closed my account with them. Absolutely not worth it.

Our nonprofit inherited our US Bank relationship from a 2008 takeover of a wonderful Chicago based community bank that held all of our accounts. Even beyond the exorbitant fees for "services", they have shown us all the worst of corporate practices. First, they kept charging for "reserve line" fees even after we closed several business accounts, and then promptly sold that "debt" to collection agencies. Next, after running two million dollars through our business accounts in one year we could to even "qualify" for a seventeen thousand dollar transport van financing and had to go elsewhere. Next, we sold a six unit building to payoff a $202 mortgage balance, and US Bank "cross collateralized" the payoff with a $42 thousand smaller mortgage on another property and demanded we pay an arbitrary $10 thousand on the principal of the second property from the proceeds of the sale. Huh?

Pick a different bank!! "On Dec. 23, Emily **, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas." She was fired for meeting him at a gas station and giving him $20 of her own money.

My account was always paid on time for as long as had card for 3 yrs time until was laid off and fell behind on payments. Was called. Offered a 3 month auto draft payment plan. Second chance to restart my account. After the 3 months found out the representative lied and my account would not be reopened. He proceeded to tell me to make the next payment of $242 on time and keep paying until your balance is at zero. I was confused as to why would US Bank have reps calling and lying making promises that aren't true to squeeze money out of someone.

Loan holders making extra payments from an external bank are unable to do so. This service has been down for a week. They don't even have a targeted fix date, claim "software developers" are "working hard" to fix the issue. I will never accept a car loan from this bank again.

You can virtually sign up for any product through USBANK website and E-Sign no problem. However, when it comes to firing a financial adviser you have to sign all sorts of forms and mail them to St. Paul, Minnesota which takes weeks to process. Basically if you want to cancel out of a particular product there is no E-Signing. It's all paper-trail. Ridiculous. I fired the entire wealth management team working for me once one of them started ramming Class A funds like American Growth (AGTHX) down my throat. Slimy-snakes aren't looking out for your financial interests even though they say they are. Don't even get me started on their fees...

My elderly partner is totally disabled with PTSD & spinal stenosis. He hasn't been using his bank accounts very often for about a 1.5 years. Out of food, he signed up for a free trial of grocery delivery. He spent 3 hours trying to place an order but it wouldn't go through. As his partner, I called the store & they tried everything to try to place the order but it still couldn't be processed. They said it must be the bank.

Every time I had to deal with customer service online was a disaster; always in a hurry, they were not helpful, no options given or offered to solve the issue and that is why I am going to leave this bank. I do not recommend to have to deal with this bank.

This email is to provide feedback regarding a recent mortgage refinance application process. Taylor ** and Rose ** (?) were the ones handling my application and it was perhaps the most disheartening experience I have had in a long time. Taylor's customer service skills were non-existent; I had to initiate 95% of the communications to find out what was required for the application process and for updates on the status of the application. Along with those communications, there were significant delays in response time (average 2 days at a time), and required me to follow up just to hear back. I understand my application was not the easiest to work through, but there was no courtesy extended to explain the challenges and no options were explored to see what could be done for a refinance application to work.

One-sided dispute process. They do NOT resolve issues and transfer you around and disconnect you. There is no Supervisor to resolve on one call either. They do not call back. They write an unprofessional letter from the Office of the President signed by a one name Mickey without any contact info. They uphold fraudulent bogus charges by a merchant claiming to have done work they did not do. Even when I provided proof of what work was to be done and it wasn't done they wanted me to go through an ordeal to prove the work wasn't done. I am handicapped and wanted to provide them a number to call to a similar merchant hired to do the work over and they refused to take down the name and number.. Seems like they don't care to resolve issues. They should not be in business!

This bank is very sneaky and unprofessional! I had an emergency and had to overdraft to get my heater fixed and they charged me $108 in fees!! Then when I called in they said “these fees were explained to you and you agreed to let US Bank Charge you whatever fees we so decide”. No I absolutely wasn’t explained that! Because I wouldn’t have been okay with that. I’ve never overdrafted before and then you guys do this? I’m a veteran and don’t get paid much and you guys took all you could from me.. I will be switching banks!!!

Had a debit taken out of my account with no explanation. That was not a transaction I made. Sent email asking what this was & they replied saying it was for a transaction that happened ten days earlier but did not get deducted from my account. No big deal but thought they should of sent an explanation before deducting or same day. Also no apology in explanation. But icing on the cake was they wrote me joke in the email reply. "What do you call a snowman with a six pack? An Ab-dominal Snowman!" Really don't want to receive jokes in an email inquiring about my account from a company that handles a large sum of my money & continues to make errors as this is not the first time.

Worst company ever! Super corrupt, they changed their fax machine without calling or emailing me or my home insurance company to let us know to renew the policy at their new fax number. Several customer service reps (alex, allen, and supervisor liana) were extremely rude. All told me that they don't call or email in situations like this. They send 2 letters in the mail notifying me. I never received those letters and mind you I do receive all my statements through mail and I review them all thoroughly.

I've been using U.S Bank for over 10 years unfortunately. There seems to never be a bank reasonably close to any shopping centers other than your rare King Soopers U.S Bank and there are no atms around town to use. Calling customer service is like talking to a wall, they don’t know what they are doing or how to answer slightly technical questions about what’s going on with my money. Somehow my account is being overdrafted and I have no idea when or why which is exactly the same thing US bank tells me. Great. It’s funny because when I need gas or food I can’t overdraft my account but as soon as I start making money magically my account is overdrafted everyday with no warning or reason anyone can give me. Horrible customer service, sparse location/atm, shady penalties for magical overdrafts nobody can explain. I’m done with U.S. bank! Leaving 25 cents in my account and going to a different bank.

I have been with US Bank for my home mortgage for approximately 20 years and have never been late with my payment, after my divorce I wanted to refinance my home which is more than halfway paid off to reduce my payment, my credit is high enough, I pay all my stuff on time, my income is high enough and I was just within the three-year cut off for income changing.

My parents have banked at the same small town US Bank branch since 1970. Staff knew my dad by name and also knew my parents outside of work. My dad passed away three years ago and my mom and I needed help depositing a decent sum of money from my dad’s trust to my mom’s account. Horrible customer service. One teller at noon with a line of people 5 deep. After waiting 15 minutes we were directed to a personal banker to help us. Jason made us feel that we were an inconvenience to him and extremely reluctant to help. Issue went unresolved. Time to look for a locally owned bank.

I have money automatically deducted from my account for a place I do business with. That place has been hacked 4x and my account overcharged. I have contacted the fraud department twice (the first person I spoke with at the 800# said it wasn’t necessary) and none recommended closing my debit card. I had to go into the bank the last time to close it and, even though the authorization was pending and they had told me they would not approve these again, I have to wait until it clears to dispute it. And yes, I have to call them again. In the meantime, no money for another week. I have been a customer for over 40 years with this bank and the complete disregard with which they have treated me repeatedly is really disturbing for a business. I absolutely do not recommend this bank to anyone new.

Absolutely do NOT apply for loans or credit cards with US Bank. They will hit you with the pre-approval message, you'll apply... Then that's when the fun starts. They do TWO hard inquiries. One AFTER you're "accepted." THEN you'll get a letter in the mail saying you don't qualify because of too many hard inquiries. THEY WERE ALL WITH US BANK. I was actually thinking of refinancing my car through them, but they have lost my trust as a customer and I will be finding another bank. The credit card even shows up on my account. I would paste it, but the app won't allow it.

Had no problem getting a loan. I have great credit and always paid on time. I had accident in Sept and my insurance totaled my car. Fighting insurance to get a correct value on my car took 3 months. I am "required" per US Bank contract to pay my monthly installment while waiting for my settlement. What US Bank will NOT TELL YOU is they will TAKE any payments you make since your accident date and NOT apply them to your loan balance. They require a payoff from me using the Sept 2019 day and they take this out of my settlement check. I get verbal 'promise' that they will send me those installment payments back, AFTER my insurance check to them clears they refuse to put it in writing!

US Bank has this thing where they do not mail you a statement or 2, then charge you a late fee and interest charges. Then you call and explain to them, and they may or may not give you a credit then do the same thing again. That's what happened to me. However, this time, when I called about the late fee and finance charges, I told them to tell me remaining balance, which I will pay off and then close the account. They did. They told me the balance and I paid it.

I've been a customer with U.S. Bank for many years. Always great service locally. Unfortunately cannot reach loan officer who they provided to me from out of state as local branch doesn't offer mortgage service. No calls, no emails, no contact. How did the person digitally sign for my loan but never respond after that? Needless to say I found a home, had u.s bank pre-approval letter, but process to buy wasn't possible since U.S. bank was not responding. Fortunately a local town specific bank got me approved same day on the phone. The bank was happy to have me as they mentioned how could they not follow up with excellent credit and income for house that fits my well within budget and being a long time customer.

It was good the 1st week of being a new customer at US Bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear. But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning.

My main problem with the Dispute Department at US Bank is that I felt something was fishy in how a dispute was declined. When I kept pressing, they made it sound "possible, but not promised" that if I went through some hoops, they "might" approve part, but not all, of the dispute. What is fishy here is that both the male who handled the case and also his department supervisors seemed to have some sort of particular bias which was hard to pinpoint but was felt. I felt there was no empathy or real connection with my situation and that the blanket "no" was something beyond just procedures and rules.

Don't ever go with US Bank. If you are a customer who has never been late on a payment and you request a skip a payment forget it. They do not care about their customers and they will not work with you. They would rather see you go through a hardship and let you do a skip a payment for one month. The only thing I can say with this bank is to run as far away from it as you can. As soon as I can I will be leaving it. They should not even be in business.

Customer service continually makes mistakes on several occasions giving out wrong information. Customer service has a poor attitude and not into customer service. You were on hold for 15 minutes when you call in. They show disinterest on the phone and going the extra mile. They are combative and confrontational. Upper management should do something about this.

I needed to increase my credit score so I could refinance my house. I was paying my credit cards down to below 30%. I had already paid more than the minimum payment for October. November 4th I paid 7k. December 2nd they reduced my credit by half saying I missed my payment. They said the computer applied it to October instead of November and offered no help. This Bank has no human touch. Don’t use these guys.

Doesnt matter which branch, what time of the day or week, service is horrendous. Simple transactions take 10 minutes. Forget the drive-up windows, dont waste your time or pack a lunch to eat while you sit in your car wasting gasoline. US Bank has laid off a bunch of tellers also which makes things even worse. Put your money someplace else, US Bank has forgotten the concept of service to all but its largest depositors. Lousy, lousy, lousy service.

I was traveling overseas and because of multiple logins to the account in different areas, my account was disabled. It took over two hours to get ahold of somebody to enable it again - 5 phone call later... Credit card companies will send you an alert that you respond to. Not USBank. They just lock the account. Being a bank this size, you think there could be more than one person that could handle my situation, as I assume it happens all of the time. Not very impressed with US Bank. My Credit Union is much more responsive and it is indeed the better choice.

US Bank is by far the worst banking experience I have ever had. I can call about the same issue 5 different time and get 5 different answers. No one has any ideas what is going on or takes initiative to help you. Their goal is to get you off the phone as quick as possible and be done. Issues I have had...

I had US Bank for some time now. But as of last week Nov, 27 2019 refinanced with a different company. They said for me to call US Bank and cancel my December payment as because of my refinance. So I called and the lady on the line said, "no money will come out in December" ... Well today December 2 I checked my bank statement and there it is, a withdraw from US Bank. Now either the woman was lying to me. Or she hasn't a clue on what she is doing.

I was the victim of fraudulent activity on my checking account and first of all, was not alerted by US Bank that there were 6 ATM charges within 3 days in a completely different state. Long story short, it took nearly 30 days for me to receive credit for the fraudulent charges, after many phone calls to customer Service representatives that incorrectly recorded the fraud claims, told me that they sent me documentation which later was verified that they did not, and spoke to over 5 US Bank employees that simply had no idea what they were doing. I would recommend NEVER using US Bank. PS. They charge you fees for pretty much every activity that takes place on your account.

Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs.

Do not get a mortgage through this bank! It has been a nightmare from day one. I fell behind one payment due to a divorce. I get paid every 2 weeks. I was going through a hardship, but would recover, I always do. I explained this to them and they stated they would notate the account. They keep harassing me. They call me twice a day, every day. I cannot answer my cell phone at work at any given moment so they call my WORK phone. I finally talk to a rep and she asks me the same questions, I have to explain the whole situation again for the 3rd time because she stated she doesn't see any notations on my account. Now they are sending me foreclosure notices. This has all happened within 3 weeks. AND I receive 2 statements a month.

In 2016, I opened a deposit certificate for 5 years at a US Bank in Chicago. In June 2019 I left the USA on business. After returning to the USA in November 2019, I read a letter received from the US Bank that I should sign the attached note within a month and send it to the bank. In November 2019, I took the note to the bank, but my certificates for several hundred thousand dollars were closed in September and the money was sent to Illinois as having no owner. I stayed with certificates whose end is to be 2021 but I don't have a dollar in the bank anymore. I have to look for this money on my own, the bank does not help me despite the fact that I have valid certificates until 2021. The bank decided that there was no activity on the certificate quickly they closed. From the certificate of deposit I could not withdraw or add deposit. So what activity could I do. They don't know that either.

A disposition fee is paid when you don't release a vehicle. I released a new Jeep Grand Cherokee. I am still paying a disposition fee as Jeep financed the vehicle initially through US Bank and now the financing is through Chrysler Capital. As a consumer, I had no way of avoiding this fee which was intended for individual who don't release and I did. This is an unethical business practice.

I have been with US Bank for over 40 years with another name. They gave me good credit line. But their app and online never works and their customer service techs are not trained to troubleshoot so all they say is "I don't know". I have received alarming statements with incorrect information and they make too many mistakes. On top of it there are the rudest operators that act like they are doing you a favor when you try to report an issue. The bankers have been nice, but with so many of the banks closing, why would anyone trust their money with a bank so ill equipped and without anything working. I feel safer going with a well known bank, that everyone else uses too. I will probably ruin my credit moving everything to another bank, but I will sleep at night knowing it's safe.

I recently refinanced with US Bank and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). When the notary came to my home for closing. She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said he had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. He was very surprised, as was the woman I spoke with in the escrow department.

Do not bank here. My experience was that this bank put a "fraud alert" on my account and shut it down after transferring money from my bank from out of state. I received no phone call, text, or email stating that this happened. I got a snail mail letter 5 days later. In the meantime I had no access to my money. In the meantime I had to get to that money in time for closing on real estate. The only way to do so was to wire transfer that money to my son's account (at the same bank) and pay $30 on my side and $10 on his side. The bank refused to cover the cost for wiring/receiving these funds. While I was sitting back at my old residence, out of state, they said, "go to a branch to take care of this"... And the closest branch to me is 3.5 hours away. Although it being the bank's fault, the only way for me to obtain access to my money was to pay $40 in wiring fees. First US Bank branch I see, I am pulling my money out!

Just got off the phone with an representative from US Bank. She was full of contradictions, and sarcasm. I requested a simple change to how my name appears on the card. I wanted my first name initialized and my full middle name put on the card face. She proceeded to tell me that that was not my legal name. They would only be able to make changes with a legal name change form. I explained I have not legally change my name. It is exactly the same. I just use my middle name on a day to day, and I would like it placed on my card. She continued to tell me that this is a not my legal name over and over. Hmmm! My legal name? My legal name is not a middle initial, and that is on my card! I will transfer this balance and close this account. Horrible bank.

Just got off the phone with an representative from US Bank. He was full of contradictions, how U cannot tell me how is 280 dollars is missing from my account, and U have the nerve to tell me to go to my online account but yet you tell me, that you all system is different....State scam artists.... Horrible bank.

This bank’s customer service department ruined my credit. Don’t trust this bank with your credit. They seriously have no empathy for people & will take all the money they can get from you by twisting their policy. I had a dispute with them for months talking to multiple supervisors who all told me different information.... Now I’m in lots of debt because they don’t know how to treat me with respect, know their policies, and be honest with me. This bank is full of a bunch of crooks.

I am giving 1 star only because a negative star rating is not available. I called US Bank at 11 asking if I could have a document notarized in about an hour. I was told it would be better to come at 1. I went to the bank after 1 and was told they only notarize for account holders. I stated to the notary I had called and asked about this service and was not advised of this. His response was that when people call they assume they are account holders. They made an already stressful situation worse. I had a limited amount of time to complete this task, which is why I called to make sure they would be able to help. I called another bank and asked for a notary service and was told "if you have an account with us". If you limit this service that should be part of the questions asked.

We have a RV loan with US Bank and been pushing payments automatically via Wells Fargo for 2 1/2 years. Last Spring for some reason one payment was rejected and we quickly (days) issued another payment. US Bank posted the non-payment on our credit record (FYI we both have over 825 credit scores). It took over four months to get this removed.

I was a customer with this financial institution through attrition. My previous bank (Charter One) and before them (St. Paul FSB) were housed in the same facility in my town for 22 years. From day one of US Bank takeover, I was not satisfied with the limited services, always long lines, short tempered tellers, etc so I performed most of my transactions via atm or drive through if it was an emergency. Lobby service was less than desired. I stayed because of the proximity of locations to my clients who issued me checks and the fact that I would only utilize the lobby services if absolutely necessary. On October 11, 2011 I had trouble paying a bill with my debit card, which I always used every month for the last 10 months. Mind you I have (4) accounts with this bank, (20) checking. (1) Business and (1) money market line of credit.

Purchased 2018 Dodge Ram 1500 Truck through US Bank in August 2019. I have contacted their customer service multiple times and have been told in each instance that a request for Title will be submitted and I should receive it in a week to ten days. Almost November and still have not received Title to my truck.

I have not had any trouble until the end of September 2019. I opened a second account and they mailed my ATM card to the wrong address. I finally received the card and had to go out of town, so I thought I took it with me. I could not find it. When I got back home I looked for it and still could not find it. I called and reported it lost or stolen. I do not know if I lost it or not. The man asked me if I wanted to activate it. I repeated that it was lost or stolen. He asked if I wanted it canceled. There is something wrong with that person. It is obvious that I do not want a lost or stolen car activated. It is also obvious that it needed to be canceled. Later I tried to use the temporary card and could not. I called back and talked to someone else. That person said the man canceled the temporary card too. She apologized and said she would have the new card rushed to me with no additional charge.

I've had an auto loan with US Bank for almost two years now. I've made all of my payments on time. My wife was recently in an auto accident, totaling the car. My insurance company issued a payment of just over $18k. We owed a little over $22k, and through this process I realized that my loan didn't have gap insurance to cover the rest. I assumed that I had gap insurance through the dealership I purchased the car through. I'll take responsibility for that. But now I'm in a position where my only choice with US Bank is to either pay the lump sum (almost $4200), or keep paying the note until it's paid off. I can't afford to purchase another car with this car note still in effect.

From day 1 I have had a horrible experience. On July 2nd I had a $47.74 purchase. They deducted $100. July 10th they charged me an overdraft with 1306.00 in the account. Again on July 12th with 1258.00 in my account. This continues at least 3 more times in the next couple of months. They argued with me when I brought them this issue. The Banker would not listen to me but insisted I was confused from just checking my account balance online... Good try Ma'am, but I keep a ledger so you wont be able to convince me of that.

5 years ago, I filed bankruptcy and it was discharged 4 years ago. At the direction of my attorney, I did not reaffirm my mortgage with US Bank. Long story short, after having online service and being able to make my payment online for the past 4 years, US Bank has recently changed their policy and, because I filed bankruptcy and did not reaffirm my mortgage, I am no longer allowed online access to my account or make payments online.

US Bank changed my credit card program from PLATINUM to CASH + card without any notification or consent. My Platinum card had a $0 balance and was not scheduled to expire for almost another 2.5 years (01/2022). I called and explained I was not interested in a CASH + card or the features and was told the transfer to new card could not be reversed. This "early upgrade" marketing ploy obviously benefits US BANK, but not the new card is useless to me the customer. Will throw the card in the drawer and not ever use it again. Beware this "upgrade" scam which is really a marketing ploy.

The atm was having known issues-according to the teller- and wasn't put in for a device maintenance order-or even had an out of order sign. The atm proceeded to produce an error and keep my check during a deposit and printed off an assistance phone number with a claim number. After going inside the location seeking further information, upset for obvious reasons, the Assistant Branch Manager told me there was nothing they could do besides direct me to the number on the receipt. After calling the number, the customer service representative told me that the branch could've assisted and expedite the process, but they didn't. I will have to wait to see if the check was shredded, captured the images, or etc. At most the resolution can take 10 days. So 10 days of waiting for money for my household.

This bank will close your credit account without notice and not work with you about reopening it. They closed mine due to a bad address they sent my new card to. They did not bother to contact me about any of the problems. Customer service was poor as well.

It took me 18 years to pay for off my RV. I paid off the loan two months ago and I've been waiting for my title to be mailed. I've called six separate times and was lied to four out of the six times. On my last call I talk to a supervisor who continued to blow smoke up my butt and did not help me resolve the issue so I still do not have my title. They are telling me it'll take another 45 to 60 days. I have never missed a payment and if the roles were reversed if they are waiting for me for two months they would be charging me Interest, we should be able to charge the bank interest for my lost time. U.S. Bank bought my loan from a different bank that was not something I approved and they are responsible for getting my title. I have since moved to Arizona and now I need to travel to do Mexico to try to get my title printed. This bank is un-American and should be shut down.

I opened an account about 1 1/2 years ago with US Bank in Missouri. I had two checks sent to me for the care of my grandsons, each over 1200 dollars. I cashed one, and used my mobile app to deposit the other. When I logged into my account online through my computer, it said the check was pending, but gave me the first 200 upfront. Next text I received said it was approved, but was on hold for 7 days. Okay, understand that, waiting on the bank it was drawn from to send the money. I tried to log into my app 3 days later, locked out. Same with online account. I called, they said that the bank is sending the image back, for being illegible. I asked if I needed to bring back the original, they said no. I was told that when I get the image in the mail, bring it in with the original and they'd redeposit it.

They damage your credit score by mailing you a card with high available credit line and before you activate it, they close it. This is due to their inefficient system of verification of credit card approval. They first give you a credit card then they cancel you. Denial of credit card does not damage your score as much opening a credit card and canceling it especially if the bank closes it. They report it to all 3 credit bureau!! A week after you get your card they mail, you a letter asking for a copy of your social security card, driver’s license, mortgage statement, past 2 years of tax return (as if they are approving you for mortgage not a credit card!!!). Who wants it!! Save yourself, apply for a different card.

I used to be satisfied with U.S. Bank, but for the last month I have been unable to log-in online. It may be that it is not compatible with my browser (edge) but as far as I'm concerned that is their problem to work out with Microsoft if they want to keep me as a customer. It is time for a return to customer service. You are getting our money to invest in exchange for services. So provide the services!

We used US Bank for two of our car leases. I mistakenly paid a car payment to the older lease account. When I realized the mistake I made I immediately called the lease payment office and explained what had happened. They said they were able to see that the funds were sent to the old account and would adjust it. Months later I received a note from US Bank that they were reporting me to the credit bureau for late payment which would effect my overall credit rating. I sent a letter with the corresponding paperwork showing the funds being transferred from my online banking account on the two accounts and STILL they just sent another note that their investigation has determined that they were accurate. They are frauds and ruin good peoples credit scores for a simple mistake. DO NOT USE THEM!

AVOID THIS BANK AT ALL COST AND I SERIOUSLY MEAN IT WILL COST YOU. I promise you will end up paying more fees than most banks and a lot of them. In addition, they end up adding fees that weren't associated when signing up. They charge for depositing cash, USING your ATM card, in-counter transactions (WHAT!!!) and every other way they can find to get a penny. They also kept several accounts open that I had closed. I'm assuming this has to do with numbers and showing their "Board" they have a certain number of customers probably similar to the Wells Fargo scandal. They will likely be caught. If someone reads this and has the same issue, please contact me and I will gladly assist. 1 star is too many! Go to KeyBank. They are a people bank. I do a ton of business with a lot of money and after 5 years they give me a random "required" call requesting additional info. Being apprehensive of questions answered over the phone, I refuse.

Called card service to know about the cash+ card. In website it says earn up to $550 cash back on first year and it also says no limit on cash back on the same page. Very confused, I called the US Bank card help desk, a woman answered the phone. She was very unprofessional. After I stated my question, she just simply said "hold on" and let me wait for a while. She wasn't familiar with the card terms and need to pull it out from the system and still not able to communicate to me to answer my question. After back and forth a while, I finally understand the cash back is unlimited as long as I spend more than $2,500. Then I said thank you and good bye, she didn't respond with any words and hanged up on me immediately. Very rude. Too bad I didn't catch her name in the first place. But if the system recorded it, it was a call around 11:15pm PST from San Jose to 8002858585.

I have had a bank account with First Bank now US Bank since 1988. In the last year something has changed. 5 years ago I put my son on my account in case something happened to me. I went to the Maplewood office and talked to Jessie ** to take my son off of the account. She said I could either close the account or bring my son in to sign off. It took me a month to get a time my son could come in to sign. I dealt with the manager at Little Canada US Branch Clay **. He was very rude. He asked me how much I made? What does that have to do with me taking my son off the account? He then proceeded to say, I couldn't remove him for 7 days. Meaning I would have to come back a 3rd time to take him off my account. But I can put him on with one visit. This is crazy. So on Tuesday I call the Us Bank line and ask for a manager. After waiting a half hour Felicia tells me Roger would call me within 24 hours. It has been 1 week. No phone call.

I have been dealing with the loss mitigation department at U.S. Bank for the past few years and they recently were in the process of approving my loan modification when all of a sudden some mysterious paper work was needed unknown to myself so they automatically placed my home back in foreclosure. I've been making payments in the trial period and I have sent ALL the required documents they needed but they would always request me to send them again because even after they confirmed documents were received. The loss mitigation process is a HUGE SCAM and a vicious cycle that will never allow your mortgage to be restructured. I will be hiring an attorney.

This bank has never helped with any issue I have had. The answer to everything is “Sorry, we cant help you”. I’ve run into hard times and every cent I had was confiscated from my account. When I found out I called the bank knowing that bills on autopay would start hitting the bank and I wanted to stop the bleeding before It started. I received no help or advice. Then NSF charges started piling up into the hundreds of dollars. I called back asking for some relief from some of the charges. Of course the answer was no. I was charged when a payment tried to go through and again when they returned it. That was $72 per NSF. They took this from someone who had their entire account emptied without their knowledge. Talk about hitting someone at their lowest point.

US Bank recently changed its online access policy for mortgage holders who have filed bankruptcy. Basically you cannot access ANY information online regarding your mortgage. You can only use the phone system to gather information about the status of your account, see escrow information, or make a payment. Previously, if you had declared bankruptcy, but had not discharged your mortgage you could at least SEE your account information, but now you can see NOTHING! I received no formal notice about this change and feel it's a purposeful attempt by the bank to make maintaining my mortgage as difficult as possible by not providing me access to that information. On top of that, there is a fee to use the phone system for payment. I would strongly discourage anyone from using this bank for any financing purposes. THEY ARE THE WORST!

We sustained a loss on our home. In which case the insurance proceeds were signed over to US Bank for monitoring the repair. However, they refuse to give us any money to complete the repairs. They require 95% of the repairs to be completed before they will release our funds. Can't complete $50,000 in repairs without some of the funds. We are already out the money we fronted, they won't even release those funds. And they require repairs done within 90 days.

After 7 attempts to contact them regarding fraudulent application I give up. They have zero interest in helping anyone. I got more help from a fast food employee. Easy to see why they have 181 bad reviews.

I’ve been banking here for a couple of years and have decided to cancel my account for the bad experiences and mishandling of money that I’ve experienced. I received several checks as a birthday gift for my daughter in early August. I blindly trusted the bank and they made three errors that I’ve had to rectify on my own. First - my uncle gave me a gift for $150 and they took $75 from his account. I had to personally go in and correct the mistake. I then requested the check images for all deposits (they charged me $34!) so that I could verify if all the checks were deposited correctly.

My experience was not good at all. I decided to switch banks due to all the problems I was having. I told them to close the account on a certain day and explained to them I needed it open until then so my remaining 2 checks could come out of the account. They closed my account as soon as I hung up the phone. My 2 checks bounced and there were fees upon fees. They ended up reopening my account which added more fees. Used my money to pay the fees THAT THEY CAUSED and then re-cut me out a check. They sent it to the wrong address and then had it resent back. So now the new check is on its way. They took over $1,000 to pay these fees that THEY CAUSED! They will not refund me the money. I WOULD NOT recommend this bank. Horrible customer service.

I got married 3 years ago and have been trying to get US Bank to make the name change for that long. I finally got them to change my name but they never sent me out a new card. I’ve been waiting on it and then the next notice I get is that my account is closed due to not purchase in the past year. Called customer service and they said I don’t show a letter was sent in regards to this and I’m sorry you weren’t given a warning. Of course the only way to open this account back up is to re-apply which I will not be doing. I’ve had this card for a long time and it has a large credit amount available....WHICH MEANS this will impact my credit in a negative way. Terrible customer service.

We got a car loan from US Bank and I want to prepay on the loan and setup auto payments, but you can't unless you want to pay interest also. You can only prepay from their website and there is only one option to prepay. You can only setup 1 principle prepayment and it's the same date you are setting up a payment. It lets you select Principal Only but you only have the current date available. We should have an option to select the date or dates of the prepayment for Principal only.

Never have a I seen my bank drag its feet about a refinance loan on a house with over $30k in equity, borrows have 700+ credit scores and solid income. I will not be using them again for my loan needs. I will eventually stop doing business with them altogether.

We purchased car insurance for 2 vehicles. 2 weeks after they said they could only insure one. Charged us double. We canceled, got another policy. Veronica‘s Insurance Pomona, CA continued to take out of our bank account. I filed 2 claims and still the company and US Bank said they stop payment but they didn’t. We closed our account as we had no other choice. We are out $451 dollars.

My tenant filed bankruptcy and did not "list" the house she was renting from me in the bankruptcy but when the court documents were filed US Bank got that information and then reported the house in bankruptcy and reported it to my credit that I filed bankruptcy. I only found out about this when I tried to refinance a hard money loan into a normal mortgage. So far I'm on month 2 of trying to get this fixed and 2 hard money payments later costing me over $6000.

I had just gotten a secured credit card with a CL of 500 bucks. On my first real bill, went to pay off the balance in full via the website. The balance was $498. Wake up the next morning and check my local CU checking account and US Bank had withdrawn my payment not once...not twice...but 3 times for a total of nearly 1500. I have spent nearly an hour a day for the last 2 weeks trying to get the money back and get nothing but the run-around, conflicting information and outright lies. There is no way to escalate past a 1st line CSR Supervisor. They have caused me to be late on my rent, bounce a check for my cell phone and subsist on ramen because 1000 bucks is a lot to be without for over 2 weeks.

I became a customer of this bank by attrition. They took over my previous bank. The transition was very smooth and their customer service reached out to me to assure I was comfortable with the change. My previous bank was a local entity. I was pleasantly surprised to find that US Bank had locations nationwide. This proved very convenient whenever I traveled. Using their online services is easy and, so far, very safe. The customer service reps are very friendly and always helpful when I have to go into the bank to transact business. Though I have very little money, they always make me feel that my business is just as important to them as their corporate customers.

The consumer financial protection bureau is the department of government that supervises US Bank. I have filed a complaint with the CFPB because of the treatment I have received from US Bank as well as US Bank in please. I have requested that U.S. Bank supply me with the information for the currency conversion rates they apply to customers when using their debit card in Mexico for 18 months. US Bank has refused to supply me with that information simply because they were not giving me the correct to write U.S.

As of today 8/06/2019, I saw overdraft fees that I clearly tried heading off by transferring money for my business account to personal. The way US Bank has it rigged is if you don't bring the account positive by 5pm end of day, you get charged the fees. The charges were from a Paypal transaction for 5 dollars and State Farm for 101.07 dated 8/05/2019. Now mind you I have a substantial amount of money in my business account. I was told when I sign up for the account 4 years ago I had overdraft protection.

I love the personal service they offer inside, so nice not to use the atm once in a while. I do like also getting to meet younger people in the banks except for the managers, I would prefer to have some experience.

The worst bank ever!! I have a credit card with US Bank and they charge a late fee the very next day of 35.00. BEWARE BEWARE!!! TAKE YOUR MONEY ELSEWHERE, YOU WILL DEFINITELY SAVE. There are other banks with better customer service, rates, And fees. US Bank will charge you for everything. If you wanna save, go to another institution. They are out there!!

I'm very satisfied, overall, with US Bank associated with its on-line functionality, as well as, the available physical resources, nationwide network of branches & ATMs. Furthermore, US Bank has investment services so I'm able to truly benefit from a one-stop-shopping relationship with US Bank.

My bank account was hacked late December of 2017. The hacker cut me off from all security questions, and even set up a checking account that I did not have. I spent hours on the phone, was transferred from one person to another, and spent hours in the local branch, where the manager trying so solve my problem, was also put on hold and transferred to others. This company is inept, incompetent, and totally useless when it comes to customer service. 8 months to resolve this, and they ruined my credit score for something that was their fault. I could go on, but then I would just be swearing.

No help in dealing with a loan to add my wife's name to it. Will never use them again. Called them to ask for help in adding her name & the only answer given was to pay it off, then add her name. Jerks!

Have no problem getting on the Website and it is easy to find what you need to see. They are very happy to help you with any issues that come up. Have not had any serious problems to deal with. Have had this bank for a few years.

This bank is very reliable. Customer service is great. Online banking tools are fabulous. Whenever I had to call I got answer right away n. N.v now that is all.

US Bank ripoffs and cheats. They are reversing credits that they apply towards my account and I'm over drawn by $489.67. They won't fix their mistake so turn them in the BBB and the FDIC and federal reverse consumer help. I'm only on SSI and social security. I don't have enough to pay my rent or my storage room or my pharmacy bill or my life insurance.

I went to the U.S. Bank near my house at Big Bend road Valley Park, Mo to withdraw money from the ATM machine. I requested $600. The machine gave me 495. 5 ones and one ten and the rest twenties which 105 short. I contacted the manager and the U.S. Bank claims but they denied my claim. I just lost $105 for no reason.

Avis incorrectly charged me on a credit card in Canada and I was charged for that amount and a foreign transaction fee of $11.19. Avis reversed that charge but US bank did not reverse that amount. After talking to the customer service they said this cannot be reversed. Any other bank would have reversed that fee just for being a customer for so many years but they would just not do it. Worst customer service ever.

US Bank is without a doubt, the absolute worst bank I've ever leased a car with. Website is useless, i.e., very limited account info, not user friendly and no email/text message payment alerts/notifications. Overall, a very, very basic, antiquated website for lease accounts. They charged $50.00 just to change my monthly due date. After numerous phone calls with an incompetent customer service requesting the fee be reversed, someone finally agreed to credit the $50.00 on my next statement. Still waiting ten months later. I gave up! I'd get out of my lease if I could.

Our mortgage is through US Bank so when my husband received a letter to open a checking account and receive $250 promotion once qualified deposits etc we figured good move so easy to pay mortgage - so we opened a joint account online in the beginning of March. Told we met the qualifications as of April 19, 2019 and would take 8-10 weeks to receive the promotional $250. So we waited - after the 10 weeks we contacted again and funny they show no record of sending me or my husband any letter for a promotion -- I must have made up the promotion code up out of thin air and just happened to be correct.

My first transaction with US Bank, signed a lease and they are trying to increase my payments without notice, that can’t be legal. Employees say they don’t see why there would be a change, so they open cases for me, they don’t call me or the dealership, although they say they’re going to do both, and close the case. BEWARE.

I used a personal banker to help me get the best value! I was working and could not do all the value research so I would email him the vehicle details and he would tell me the real loan value! I went in and bought my car in an hour! The dealership had no idea how to react! Personal relationships are still the best way to go!

They closed my husband's bank account without notice. He was with good standing. He called them to find out and they say that they dont have to give him a reason why they closed the account. They are very rude and unrespectful. I ENCOURAGE EVERYONE TO STOP BANKING OR NEVER BANKING WITH THEM! They are very unreliable and could just close your bank account with no apparent reason.

I read through the other reviews before posting this and agree with all of them. What has happened to this company?! I have been banking with US Bank for over a decade and they are uncooperative and treat me like I am a trying to steal from them. I am asked for ID for depositing cash less than $1000 into my OWN account and then it is sometimes held overnight. They told me to apply for a loan that I needed to prove that my husband lives with me. WHAT?!

During several calls over the past 2 months, I have been told that I am: not eligible for the $100, that I am eligible for the $100 and I should be receiving it shortly, that it can take up to 12 weeks from the date of purchase, and now told that it can take up to 12-14 weeks from the date US Bank approved my card for the refund program - a date that US Bank now claims is approx 2 months after I activated and used the card. I believe I was sold a credit card under false pretenses and that US Bank is utilizing unscrupulous business practices to delay payment and accrue more interest. I filed a formal complaint with the BBB.

US Bank is the worst! I absolutely can't not believe they turned me down for a credit card. I have been in business for 3 fulls years and have done my businesses checking account thru them the whole time. I have 5 thousand dollars or MORE running thru my account every month and they still turned me down!!

Post office returned two statements for $20. I did not realize I had a balance. I changed my address to a PO Box that they did not like - they wanted physical address. I live rurally and have no delivery. The preferred a physical address which I have them I had collected airline points for 16 years and was planning a trip to Europe. Before they cancel the card they added $99 for an annual fee and then two late payments so my $22 for a $226 balance. I was unable to get the points back and I could not get another card. Kick in the head.

Updated on 08/05/2019: Update on my recent review for US Bank. It turns out that no one at US Bank even at the corporate level can tell me the currency conversion rate that US Bank applies to foreign transactions. It's clearly stated in the account agreement that then wait apply to foreign currency exchange will be applied by the Visa corporation or the federally regulated exchange rate in effect for the date of the transaction. Neither or true. I believe that US Bank US Bancorp submit the transactions to Visa and receive the right that they should give their customers but they don't. I believe they are using Travelex their currency exchange company to launder money.

Very limited. No info regarding where/who has taken your money. They say you can use your mobile app to make a deposit by taking a picture of the check and to follow the steps. 1. Click in menus and select deposit... There is no menu!

US Bank have numerous unqualified Mortgage Loan Processors. I literally did the processors job for her. I was never made a priority! The processor would not return phone calls and was not successful at getting any documents. The stress was so bad I could not sleep! If you looking to buy a house, do not use US Bank. Go elsewhere and you will be made a priority.

I applied for this credit card in my name only. Advisement from my lawyer because me and my husband are separated. When I filled out the application I did not give them my landline number or my old address. I gave them my cell phone number and my address adress I am living now. I was approved for the card. A week and a half after I got the card They flagged it for fraud. They called my landline number which is my husband's number and ask him about if I had applied for this card! Which I did not give them permission to call that number! I didn't even write that number on the application. They looked it up on the internet!! I point blank call the lady back and ask her not to call the landline - to call my cell phone! She said she would. She asked me for legal documentation to prove that I applied for the card. I sent her my driver's license, my birth certificate, my passport and and the bank statement with my new address.

Atrocious customer service. Bank Manager was rude and insulting. I've had a home mortgage with this bank for nearly 10 years now, and multiple credit cards with limits nearing $10k each. I, at one time, had a savings and checking account with them also but eventually closed it. Went into US Bank in West Sacramento and closed out my safe deposit box. It was the last day before they would be charging me for another year’s fees. Emptied the box, signed a surrender form and returned the key. After all this, the teller refused to give me a copy of the surrender form that I signed. Was surprised to find out that the teller was also the bank manager! It is a legal, financial document - and she just refused to furnish me a copy of it. I should get a copy of any document that I sign my signature to.

This company has consistently lied to me about a number of different issues. I had my card and gift cards stolen. I used this card because of the benefit of getting academy gift cards. I was promised that an employee had cancelled my gift cards and issued me some new ones. He was tying to help me. The bank then sent me a letter, that I never received, stating that they will not honor what was promised and that I was out of luck. I only found this out because I had to call in to figure out where my cards were.

A hotel took $327.11 off of my card. There is proof of the overcharges on my account yet they kept putting the money on my account then taking it back out leaving my account in the negative each time then charging me a whole bunch of fees. Not only did they allow a Levy hold be placed on my account without notifying me they allowed a Netflix charge go through and a $2 paper fee to go through. My account is in a levy not through the company itself but a fake agency. They have given me several different 1800 numbers to straighten out the issue. Yet each time I say I'm recording the call or state my name they hanging up. I feel like they have been stealing money from me this whole time. I just could never know because I didn't stay with less than $2,000 in my account. I have had enough.

Over 7,000 dollars gone out of my account and they told me 3 different times my money would be deposited by midnight and then was left a voicemail to call this 800 number but every time I call line is busy. They just give me a runaround when I call and I’m overdrawn 900 dollars.

It's been over a month trying to acquire a new debit card for my brother in Mexico. He received the card quickly but it's been weeks and he has not received the pin number. We keep calling with no results.

I drove to my local branch in Corvallis, Oregon and attempted to open a new bank account. After waiting in line, I was asked to have a seat. I was then approached by a manager who told me (even though there were no other customers in the branch) that they could not open an account for me because I had to make an appointment first. I asked if this was company policy and she stated "yes." An unbelievable waste of time. There were three bank employees present, no customer except for me and they would not open an account for me.

I received a letter stating my account was going to suddenly be closed on June 14th, I called and was told that was a fraudulent letter and everything was fine. I later rec'd a call that it was in fact scheduled to be closed and they would not tell me why. I've never overdrafted, in fact there's well over $1500 in that account as of now. I am furious!

Sometimes the card works and sometimes it doesn't. Can't use the card at Pizza Hut, but can use it at Domino's which is confusing. Had money on the card and it declined twice at a gas station for a drink. Declined for gas even though I went inside to prepay. Had to call and get the card unblocked which was told it would take an hour. 4 hours later I tried to use it at a gas station for food and it declined. I will no longer be using this card and switching to another company.

5 years later, I woke up one day and they sucked. Between a constantly changing broken mobile app, a website that never works right, hold times on deposits that border on the ridiculous and credit card balances that take a millenia to update, let's just say no.

USBANK Home Mortgage, the worst bank. It is incredible, that since the passage of the hurricane in September 2017, unfortunately, my roof suffered damages, and when finally the insurance disburses the money for repairs, USBANK takes the audacity to retain the funds. When I finally manage to finish my roof, I call for an inspection, so the remaining funds will be released. Almost a month and they keep canceling the inspection. Argument it is another company which run the inspections, nobody communicates with me and every time I call because I receive emails saying that the inspection is canceled, they apologize, they are sorry, and now they are changing company for the inconveniences and I will continue waiting. Nobody knows until when.

US Bank does not accept half payments for mortgage and you can not change your payment due date. Even if your situation changes they will NOT work with you or help you out at all. They are like sharks. They call you a billion times a day if you don't pay by the 1st even though there is a 15 day grace period. It's a shame the way they treat customers.

I have been a loyal US Bank customer for over 30 years. In the past two years, they have rewarded me by cashing a high dollar check I deposited, putting the money in my account, then two days later removing the money from my account because they decided to put a hold on it. Two days before, my US Bank account said the check was no longer pending. The check had already cleared the other bank. The writer of the check was able to go online and print out pictures of the cancelled check. Because of US Bank's inexplicable actions, I incurred a fee for insufficient funds from a government because my check my bounced.

What crooks! Almost $80 in overdraft fees for 2 small purchases under $10 and they are unwavering in their ability to help/waive these fees. After being a loyal customer for over 5 years, I am EXTREMELY disappointed at their customer service and will be closing my account.

We applied for a loan - with a 800+ credit score. The loan was pretty much approved/but they wouldn't go the extra leg to finish up our loan after 1 month of waiting for a UCC-1 lien to be removed which isn't on the property. They could of filed it for us but they are ** and wanted us to file it with the county for the temporary removal. We decided to just drop the loan - because they don't deserve our business. Don't bother talking to someone with authority they don't care about retaining customers. Glad to take my business elsewhere.

Yesterday, I contacted US Bank customer service about an overdraft fee that I was charged. I was charged an overdraft fee because there was a hold on my account and that hold led my account to go the negative. Once the hold was removed, my account would have been positive. However, because my account was in the negative, US Bank charged an overdraft fee. I then called their customer service and asked them if they could remove the overdraft fee since the hold has been removed and my account would have been in the positive. They told me they will be able to remove that fee but I will have to call them back tomorrow. Tomorrow came and I called them to see if they can remove the overdraft fee. They said that the system does not allow them to remove it. When I tried to get an reason why, they said it is just the way the system is.

My daughter needed to replace her debit card. She called the bank and then called subsequently to make sure they mailed. Every time they told her to expect it in few days. Then we called on behalf of my daughter. They told us the same. When we did not get it after 10 days, called again to find that they never mailed it. This is amid her college finals and she was about to leave to Spain for study abroad 4 days after. At the moment we are just walking to Wells Fargo across the street in NYC where my daughter's school is to open an account and get a temporary debit card. I cannot comprehend how can someone lie like this. Even bank branches' banker service has gone down the drain.

I have had my mortgage for 20 years. Never Missed a payment or was late..Recently I was out of the country on the first of the month and left my Bills with a family member to mail. Today 5/21 I get a call that my may payment was not received. Checked with my bank and it was received and cashed! Immediately called them and they verified that they did receive my payment and cash it but it was off by 40 dollars. I told them and a supervisor that I was out of the country and would send the 40 dollars. They rewarded me with a late fee even though they had my payment on time and a honest mistake. Never would recommend them to anyone as they dont care about loyalty or basic human nature.

THIS BANK SUCKS. This past summer my card wasn’t working and it took over a month and about 10 phone calls to get them to send me a card. The workers there are so unreliable and cannot even send a card properly. They have no branches outside of the Midwest which makes things even worse. And now, my card stopped working again so I asked them to send me one before I left on a trip, got confirmation from 3 different people that it was sent, waited almost two weeks, and it still is not here. And when I finally called again I was told that NO CARD HAD BEEN SENT. I literally had to cancel my trip for this and it’s not even being sent. I am a very reasonable and understanding person but I truly hate this bank with a burning passion.

My most recent experience with US Bank was decidedly negative. They refused to help me. I had a check in two names, both of us had signed it, the check was supposed to go to me, and because the other person, my father, wasn't on the account they refused to handle the check. They were rude, condescending, and unhelpful. They spoke to me as if I was a child.

Me and my family have banked for US Bank for too long. I'm shopping for new bank today! And advising all my friends, family, and whoever else I can to do the same. Matter of fact if I worked for them, I'd start looking for another job, because I can see them going down and fast. They will charge $36. For each overdraft. 18 cents and they will nail you. And if you don't catch it right away, that can snowball on you quick. And if you're like me and do all your banking online, because you don't live in town or have transportation, I rely on being able to make deposits online. If your account gets in the negative past hundred dollars, the one thing they take from you is mobile online deposit.

We are a roofing contractor that has been taking care of a claim for the homeowner who gave us authorization to speak to their mortgage company, US Bank. They were ridiculously difficult. We are good business people and have worked with multiple mortgage companies in our 22 years of business. However, they were specifically rude in the end. Unbelievable they would not help the homeowner who asked me to find out the status.

If I could give US Bank a negative star rating, I would. Simple banking is made so difficult by this company. Can only make 3 transactions at an ATM and they lock you out. Simple money transfers has taken me 6 days now to get the money from a US Bank account to another US Bank account. Ridiculous!!! Should only take at most a day to verify both of our accounts and transfer the money. Tried 2 different ways through the send money and the Zelle platform which is a huge joke! Trying to link my checking with my husbands checking (both US Bank accounts) was like giving up our first born. What does his Monther's maiden name and personal info have to do with linking our two accounts together?

My family used to be in the banking business. I am appalled that if I make a payment greater than what I owe, the difference is not applied to principal, but, rather, to the loan's "per diem". I was just told that I can send in an extra payment to apply to principal, but not unless I mail it in. I live in the country. We have very poor mail service. My due date is the 22nd of each month. I usually get my invoice between 10 and 5 days before it is due. So, I've been calling in my payment. Making extra payments, expecting difference between payment due amount and what I sent to be applied to principal. Not so. I have spoken to bank personnel on more than a dozen occasions, telling the rep I was applying extra $$ to principal. They have not done so. This bank's practices are despicable. As soon as I am past the 3 year period, pre-payment penalty period, I will be refinancing with another bank.

The loan process was the easiest we've ever gone through! We had loan 'assistants' who literally walked us through each step of the process, which was successful! US Bank is very customer friendly and it seems they almost hope for a problem, somewhere, so they can fix it! Bank staff are very friendly and are always willing to take the time to explain certain processes so that customers, like me, understand fully, and we appreciate that.

Security at US Bank is horrible. Someone pretending to be me, with using a fake ID drained our savings account at three different US Bank branches by using counter withdrawal slips and two of these were even approved by upper US Bank management. Two branches even cashed fake checks that were cashed against our checking account without the money even being available in our account.

My experience was horrible. I signed a loan for a vehicle that took 4 1/2 months for the title to be listed in my name. Also the amount of the loan was incorrect. It was written up for about $2000 more than it should’ve been. I’ve been trying for Five months to have them correct this issue. Nothing has been done. They don’t care and they treat their customers like crap.

US Bank is in the business lying, cheating and kicking you when you're down. Never ever let them buy your loan, never ever approach them for a loan. If you refinance something make sure they are not on list of buyers for your loan. They are the devil and will make your life worse. Absolutely no help. All they care about is the money.

I had an auto loan with US Bank that I had for 2+ years. Setup auto pay, meet all of my obligations. Was in a situation where I could payoff before end of loan, wanted to do that and use the vehicle in another transaction. Started by calling and taking at least 5 minutes of phone prompts/navigation to get to a human to ask the appropriate questions about process to submit payment online/phone, get lien release. You can't make such payoff payment online, you can USPS mail or talk to a person (see above about how difficult that is). Was told I can make payment, but it would take 3 weeks for lien release - I explained that doesn't do me any good as I need to include the vehicle in a transaction in 3-5 days. Was told that was how they do it and not offered any help. I moved funds overnight to cover payoff.

I continue to get billed for services I NEVER received, even though I disputed these charges 6 months ago. After all the aggravation, I decided to close the account 5 months ago, then was forced to pay a penalty when they kept billing me! Today I got yet another statement, so I have to go through all this hassle for the FOURTH TIME!!! There are plenty of other banks around. Go with one of them.

Got an email from US Bank about a credit card I did not apply for. I was told to call the 866-268-7231 number for credit card services. Two times waited more than 45 minutes before hanging up. Been waiting while writing this review for more than 15 minutes and "criskets". There's no one there answering phones.

Honestly US Bank is the worst bank EVER. I have credit card with US Bank and I have never ever been late on my payments. That I am 100% sure. But on my credit reports says I was late. I called US Bank many times but no luck. They act like it's my fault. I disputed 1000 times. Still no luck. They irate the ** out of me. I am upset, angry and stressed. Now my credit is messed up and I can't do anything about it. DO NOT bank with them. They'll give you nothing but stress and high fees.

Had nothing but issues. MN Dept.of Revenue accidently withdrew my State taxes 2 times. Despite the State reimbursing me my funds US Bank would not reimburse the $100 processing fee of theirs! I was out of town last week and needed to make a deposit so I had my wife attempt to deposit cash but they denied her because she wasn't listed on the account. Now just today, I went to deposit cash into my own account but was denied because I didn't have my ID!!! They told me to put the money in the night deposit box! Does this make any sense? Nothing but issues here...

Predatory bank that sent to collections instead of contacting me. US Bank is without a doubt is the worst banking experience I have ever had. After nickel and diming me for years (fees and more fees), the final straw was sending me to collections for $177 when all they had to do was contact me and I could have remedied the issue. I have never had anything sent to collections in my life and make a six figure income. I closed my US Bank personal banking account and credit line with them today. I urge everyone to stay away from this bank and any services they may provide. Much happier with my credit union and the actual customer service they provide.

To break it down for 7 years US Bank Escrow Department sends us a statement saying our Insurance escrow raised to $3000.00 and some odd change from $536.40. Every Year for 7 years we had to call them and get the Escrow Department to read our Insurance Policy correctly. Our Insurance company has even tried to help US Bank with this Issue.

I just called the US Bank home mortgage department about a question. The lady was totally unhelpful and rude. She just skipped around my question instead of answering. Basically she was just trying to get rid of me as fast as she could. If I need a mortgage in the future I will definitely look at other companies!

I have a US bank credit card that was charging me 24%, they mailed me an offer for a better card with 18 months 0 interest and lower interest rates, and I got 150 dollars If I made a purchase of over 500 dollars, I got 150 dollars reward in a certain period of time. I was going to get that card and pay off other card. I went to the bank and asked the receptionist if all this was a better deal than what I have, they told me it was. I have excellent credit, I got the card, went to the bank to transfer debt to new card and found out I couldn't transfer debt to other card, that I had to pay it off. Why didn't they tell me that???

Cold hearted business practices. Hurricane Irma victim that can barely fix their home. I took a settlement from insurance as it would be years for a jury trial. The settlement, with the assistance of hurricane volunteers would have repaired my home to at least 85% of pre hurricane condition. Instead, US Bank made me endorse over to them, to put in an escrow account, for them to decide who can fix my home. They would not release to have repaired by the hurricane contractor volunteers, instead wanted me to sign an "assignment of benefits" with a general contractor. They want me to fix the house in the most expensive, unrealistic way possible.

Location: 2220 12th Ave Rd. Nampa, ID 83686. The worst bank in all of the USA!!! Most unprofessional associates in all of my years banking. The fees they charge are ridiculous and their records reflect differently than your own. Including their own mobile app. When you try to understand they tell you "Oh well, it is what it is." The assistant manager ** is the most rude and unprofessional person. She sits there and laughs at you while you try to understand your situation. Will never recommend or bank here even if it were my last resort. I'd rather deal with cash than ever banking here. If you are planning on banking here run! Run far away and don't look back.

US Bank took advantage of an innocent mistake. I exceeded the maximum amount of transfers from my savings account. I now understand that there is a maximum number of electronic transfers allowed; however, I feel that US Bank took advantage of the situation and allowed it to continue 49 more times @ $15 each. No attempts were made to contact me. Beware of this institution. They are after fees only and will not look out for you as a client. Look elsewhere before using their services.

Stay away! Close your account. I’ve never had a bank testing me so poorly! I had money available in my account and they overdrafted my account 6 times! $200 in overdraft fees! Did I go over my limit: yes- $50 over the available balance due to travel expenses. When I went on my statement - they posted overdraft fees even when I had available money balance! When I called to ask them about it, they said that my statement is wrong.... Excuse me?! They said that my available balance shown is not what it is. How can that be when I calculated every single purchase and compared to my available balance and I only went over $50 at last transactions. This is a blank out theft!

I was given a gift card for a service from an elder, was not aware that if you do not use it right away --- $2 a month will be taken. Now they have the $50 and I never was able to use the card. What a SCAM... Shame on you.

I moved address and forgot to update my information at the US Bank. My phone number still the same. With no attempt to contact me by phone, they cancelled my credit card! I called the customer service and had a terrible experience. The answer that I got was "It is what it is. If you want to be our client you have to reapply!" I guess I don’t want to be their client anymore!

On their website, they provide different phone numbers (providing your location) to be able and reach customer service 24/7 like any bank should have readily available. My location wasn't listed so I used the 1-800-872-2657 phone number for all other locations. I called in twice using different options and after typing in my all my information, both ended up with the same recording... Call during office hours. Their website is providing completely incorrect information. I don't think I've left a bad review for a company, but I did take the time for this because it is just ridiculous and needs to be corrected. Thank you, sorry for being crabby!

Be careful signing any lease or loan agreements with this bank unless there is a branch you can visit locally. More than likely there is not. Then when you need help with something you will have a hard time getting it or worse.

Over 10 month process of trying to seek a loan modification to a lower payment and affordable interest rate of less than the almost 8.2% interest rate that we currently are paying on inherited property of our beloved family home that family is keeping and living on. We experienced months of resubmitting the same paperwork over and over again only to be told that it was lost or they did not receive. Countless times of being told different conflicting information by too many different agents to count. Given wrong address or no addresses to submit paperwork to and lied to by Terry ** of US Bank regarding an appeal. Too many errors, to list here. When legitimately being upset with the complete incompetency of the entire process. James ** of the Customer Advocacy Dept. did nothing to help the customer, but only defend the bank's errors.

In December 2018, I informed US Bank of a likely forgery on my account. I informed them that there is no way I could have been at this appointment where they said “your ID was presented”. However, for whatever reason, they would not provide the video that would validate my concerns. I’m afraid that US Bank is more concerned with covering their errors versus doing what is right.

Kept sending checks to the wrong address... Funds delayed 2 month. I had to close my account because there are no branches in my new city. US Bank customer service kept sending certified checks to the wrong address. Each time they said they updated it, and each time (twice) they sent it to the wrong address. It's been 6 weeks and I've been without over $3000. Now they say it will be another 3 - 5 days. They wont overnight or wire my money.

I deposited a cashier's check & told teller to make the check good before making funds available, except $200 and the remainder would NOT be available until check cleared, 2 days later 1 used most of the money, it became available, same day the manager at branch in Eagan put a hold on my account, because the check was larger than usual!!! I received a letter via snail mail, 3 days after the deposit & all transactions were charged a overdraft fee of $36 & he didn't even know if check was good!!! It was not good, when I found out about this I called 1 after another #s.

I opened a checking account with US Bank. I was given an ID for online banking and a temporary password. I logged in to my account to make sure everything was working properly. The next time I tried to log in, the website requested my pin number which I did not have. The pin number is assigned to a debit card. I did not want a debit card, because I consider it just one more danger and back door to my account by hackers. I could not log on without the pin number. I could not even contact them because that requires me to log in. I called customer service who informed me that they would send me a form to apply for a pin number and it would arrive by mail in 7 to 10 business days.

US Bank lost my payment to Medicare. Told me that I would have to file a claim through Medicare, to find out I should have filed a claim as I'm with the bank. US Bank denied the claim saying I waited too long. I waited because they told me to. I will be moving my account to a credit union.

My wife went into our local Kroger store and was talked into signing up for a Kroger credit card which is issued by US Bank. She was told that purchases outside of Kroger would be one gas point on the card per $100 and Kroger purchases would be 3 gas points per $100 purchase. After using this card, there were no points at all for any purchases anywhere. She sent her payments by mail by check. I tried to set up the payments online the last time a payment was due. It took the bank info and said it was set up. Made the payment online. A week later my wife gets a letter from them saying her bank wouldn't accept the transaction. We got a check off in the nick of time to avoid a late payment charge. She is going to continue to make payments by check. I received a Kroger mailing trying to get me to sign up for their card and in print were the lies they told my wife about the points. My wife say the vig is 38 percent from US Bank. Loan shark status.

Followed their steps to activate card online. Set up online account and log in. Two days later their IVR system called & said I still needed to activate! What? Transferred me their customer service & said I could only activate if I had the card in my possession or I would have to call back later. Figured that since I was on the line I would confirm my promotion offer. Then was told the promotional offer that was mailed to me with a confirmation code that I used to sign up for the card online was NOT in their system! What? They actually then said I only had the options to snail mail or fax my offer in to get my offer applied! What - who faxes anything anymore? No option to scan and e-mail like a normal CC company - it was stated that they can't receive "outside" e-mails which is a complete lie.

The problem is they will hold money in a central bill account when you make payments from you checking to credit card. This does not happen with a person account. The money paid to the credit card is not accessible as a balance until the end of the statement period, therefore they get to hold onto your money, and you can't access it, for weeks at a time.

I paid them $30,000 so my 89 year old mother would have a smaller monthly payment. They informed me afterwords that we would have to pay an extra $250.0 for that service. We paid and they said next months payment would be less. It wasn't. And four months later it wasn't. We were treated like a bastard at a family reunion. They told us that they lost us in the system. Now they said it's been too long to reduce the payment. They don't want to hear about it again. I got from this that they are not interested in the business from the elderly. They have contempt for the aged. And they kept the $250.0. These people are theves, and they have no compassion. I would live in a cardboard box before getting a mortgage from them again.

Since my first payment to them it is was a nightmare. They say they don’t received your payments, online service doesn’t work properly, they never answer phone calls, not an option to leave a voicemail. Practically they just want to collect your money and charge as much charges they can. Please! Do not even attempt to make business with them! And please, Can I get someone from the bank to contact me? I would leave my number here so you guys can do it but this website would block my review.

This bank is the worse by far. They purposely charge ridiculous fees. After I told them I paid a loan with a different account and they keep giving me fees for 11$ overdraft, 36$ return them, 36$ again 5 times for Netflix refuse to waive racked up 300$ in just in fees. I asked to change to overdraft protection and they closed my account with over 300$ owed in fees for charges - 11$ from Netflix accounts. They wouldn’t even waive the fees. If 11$ wasn’t in the account and my direct deposit goes through the following day why not help me with the fees that are triple the amount... On top of that my payroll check and it’s check went to a closed account...without a letter or knowledge that the account was being closed. I literally still log in as normal. I had to call asking about my check to learn it was returned due to a close account.

US BANK is truly one of the worst banks that I have ever banked with... No matter how I deposit funds in my account... Each time I make a purchase knowing that I have more than enough funds in my account to purchase the items, it never fails. US BANK says that my account sends my account into the "negative" after my purchase has been made. Then when I call to find out how is it that my account is in the negative, they seemed seriously annoyed by my inquiring but yet they can never clearly explain to me what the issue is, they just say that I pending charges.

I financed a vehicle through your bank. Made 48 payments, on time. You folks received my electronic payment and within 1 or 2 days you had your money. On March 7th US Bank received a cashier's check from me for the remaining balance ($14,000+). I sent the check, overnight UPSP, and you received it, according to an agent on the 8th of March. Along with the check was a letter asking if the lien release could be sent (faxed) directly to the dealership where I am getting a new vehicle. I called on this and was told it couldn't be done (on the 11th of March). Today I called and was told the release would be mailed Monday 3-19-19.

US Bank gave me a $13k credit line and a $6k overdraft line for my small business. They suddenly shut down my low interest 14.5% credit line so that all the credit moved to the 21.5% overdraft line. I have never missed a payment. I am current. They act annoyed when I inquire. Basically, pay it off and go away. I will, I promise, I will never come back and tell all the small business organizations of my negative experience with US BANK.

US Bank Acct **. On 11/06/18 I made 2 balance transfer 1 to Capital One for $1300.00 and 1 to First National Bank Omaha for $1150.00. 3 days later I get 4 bal trans confirmation letters from US Bank, 2 for Capital One, 1 for $1300.00 that I authorized and 1 for $1350.00 that I didn't authorize - 2 from First National Bank 1 for $1150.00 that I authorized and 1 for $900.00 that I didn't authorize. I called US Bank and explained that I made 2 balance transfers not 4. They decided this was a fraud issue. I tried to explain to them, "How can this be fraud?" Perhaps this was a computer error. They managed to correct the First National Bank balance transfer.

The customer service is horrible. I am trying to get out of their clutches. I They have a phone wait times based on the time of the day lasting at least 15 minutes to few hours. So you are screwed if you have to reach to them. Pretty callous attitude from the customer service people. They don't care for their customers. Looking forward to closing the accounts. Multiple bad experiences with this bank.

US BANK continues to say they never received fax copy of Declaration page for my new insurer. They should have received it on February 11, 2019. So they paid old insurer on February 15, 2019, even tho it wasn't due until March 1, 2019. Was faxed again on February 25, 2019. Now since they paid old insurer prematurely, I will have to wait for old insurer to send me a check for $1300, then I'll have to mail the check to US BANK and note "For escrow only", and pray that there's someone decent enough to apply it to my Escrow account so my homeowner's insurance can be paid. Please stay away from this company, and file claims in small claims court every time you think they're stealing your money, and maybe they won't be so quick to lie and steal! The cost may be worth it! They're the most untrustworthy business I've ever dealt with! Avoid them like the plague! This is not my first run-in with them.

I did a car loan with them, my credit score was around 790s. Never received any of their bills; after 2 months I received a note for delinquency greater than 30 days. Called them upset and made all the payments in advance. After more than 20 calls, very poor service, no one seemed to be interested in really helping out. I found out they had my email wrong too. Talked to a condescending manager who told me it was my mistake even if I hadn't received anything in the mail and nothing could be done. Bottom line, credit score dropped to 690, unfortunately I am looking to buy a house and this will really hurt my rates. Never again doing business with US Bank, looking to refinance as soon as my credit score gets back on track.

I tried to open a business credit card from US Bank. Was a nightmare for me. My fico score was 760 and 11 years of credit history no late payment, recently my business credit card was approved for $18k but it was closed 3 days after due to the investigation department need me to proof 8 documents from me: (see it below). I’m not applying for a home mortgage for some kind of a big personal loan. Just a credit card. I’m banking with US Bank for 3 years with all good standing balance and perfect history, this is what US Bank DUE to me.

Today FEB 20, 2019 I called the collections department of US Bank to make a payment. I told the rep first initial ** that I needed the address to make electronic payments for the future. I told her I wanted to make payments and stay in my home. Due to illness and loss of work hours I have not been making current payments. But I am making them. I find that the majority of the staff that I speak with are courteous although thorough they offer every option to help remedy the outstanding debt and become current with my mortgage.

TIAA aimed us in the direction of U.S. Bank to get a bridge loan (line of credit) after we moved to a new residence. When our old house sold, U.S. Bank was very slow to apply the payoff funds on the loan. So slow that another month's interest was charged even though they had the funds to pay off the LOC. It took several calls to correct the error. Each time before it was fixed a rep assured us that it would be taken care of that same day... Still it took 3-4 iterations to apply the transferred funds to the loan. THEN, because they were slow posting the payoff, they took another payment on the loan from our checking account.

Hi, I always have the worst experiences with US Bank. Even when they have technical difficulties on the app, they blame everyone else instead of taking responsibility and fixing it! I’m very angry, because US Bank has basically stolen money from me by not correcting a huge mistakes in their system and they are refusing to acknowledge this. After this problem is fixed hopefully (because they’ve never fixed the other problems) I will never use US Bank ever again! The Customer service reps are always very rude and inconsiderate, they have never treated me well. Something needs to be done about this, I am not the only person that goes through this but I’ve heard it from many others as well that this is why they left US Bank! I recommend that you do not waste your time or money banking with US Bank, thank me later for saving you on all the stress. Be blessed.

I am in the process of doing home repairs so I decided apply for a home equity loan to help with expenses. I filled out an online application for simplicity and US Banks marketed low fees. I should note the application process definitely requires you to include an address and zip code. I called the next day to be told that my loan was being turned down because I was outside the area in which they can provide a home equity loan. This was after my credit was already pulled. The recommendation by a US Bank representative was that I REAPPLY for a home equity line of credit for which they would have to pull my credit again. No thanks. What a racket. I should have known better. I have seen how these chop shop call centers operate first hand. As an applicant you are not thought of as a person who worked hard to build good credit. You are just a number. Someone who can be sold something even if it isn't what you intended to buy.

Will try and keep this short but want to include all the issues we have suffered under US Bank. They try to increase our mortgage payment each year, even though our insurance goes down and the taxes go down due to being a Disabled Veteran. They send out the Escrow Analysis and short a payment on it to make it look like there is less in the escrow account that there actually is. They send out 4 Mortgage Statement bills during a 2 month period during the "escrow analysis" to confuse older or disabled customers into thinking they have not paid their mortgage and so they will pay again.

Went into my local branch to consider a new business checking account. When I sat down with the branch manager, she asked me to wait a minute as she had to finish something up. I watched her as she berated one of her tellers in front of customers. I was stunned. Then it appeared from my view she did the same with the drive through teller. She was more concerned with embarrassing her staff in front of customers rather than help a new customer open an account. She made me wait for 10 minutes. I finally got up and walked out. She saw me but didn't even make a gesture to try to save my business. What a piece of work. This bank may be the most ethical (although I doubt this), but boy at least this branch needs someone to model decent customer service.

I've been using them since 2001: had home equity loan, checking accounts, savings accounts. Was buying a car and stopped by for a $9500 cash and they don't have it... I walked into the location in the beginning of Sept, 2018 and inquired about the home equity loan. E-mailed the banker requested info, lifted credit freeze: was told they will run the report. Arranged meeting with banker. When went: the banker is not available - helping at another location. The manager looked at the paperwork and said the credit wasn't run and that I need to remove freeze again...

I’m the personal rep for my deceased mother who banked exclusively with US Bank. Because all her accounts were held here I have kept her probate account with the bank. BIG MISTAKE. While the branch staff attempt to be helpful they are utterly useless at achieving results. Simple things like following my simple request for including photos of cancelled checks on statements cannot be done (even though she had them prior to her death), transferring funds from an IRA I inherited can’t be done. The list goes on. I would hide my money under my mattress before doing business with US Bank ever again. They have made a difficult time for me and my family immensely more complicated and frustrating. Kind of amazing anyone would pay to bank with them!

This is the worse bank ever. I would not recommend. They need to be shut down. I had recently started a bank with them. It’s been about a month now. I have been transferring a lot of funds from my checkings into my savings. I was unaware that I can only do that 5 times per month. So I made a total of 15 transfer from my checking to savings not know they were going to charge me 15 dollars per transfer. 10 times 15 is 150 which means they done took 150 dollars of my hard earn money and just tell me, "Oh well." You can’t get your money back. Clearly I didn’t know.

I fell into the trap of being charged a surcharge for buying stamps at a US Bank MoneyPass ATM machine. The following is from a US Bank website: “We’re ready to help 24 hours a day, 7 days a week ***. Access to more than 4,700 US Bank ATMs No surcharges at more than 28,000 MoneyPass® ATMs” A Webster’s Dictionary definition of “surcharge” is, “an amount of money that must be paid in addition to the regular price.” Therefore, as morfe fully discussed below, U.S. Bank’s claim of no ATM surcharges is, at best, misleading in my view.

I have been depositing my work paycheck into my US Bank account for the past few months, waiting for a few days for it to say "funds are available" and then go to withdraw money out that I need to take care of whatever I need taking care of. I went to the Plymouth, MN branch as usual, saw the Teller that helps me regularly with another customer, so a different Teller waved me over to her so she could assist me. With the way this lady looked at me, I could tell she had a problem with me and would most likely give me a nasty attitude or a problem. I honestly didn't want her to help me and would have rather waited for sumone else.

They send 3 letters a month trying to force their credit card down your throat and now it is in emails too! Just leave me alone! No one wants your crappy card with 18.99% interest or to do any business with you really.

I would give US Bank negative stars if it was an option. They have REPEATEDLY stolen from me by claiming that they have no record of outgoing transactions. Most recently, it was a payment of $1000 I made on my credit card that was rejected by the receiving bank (i.e. NEVER deposited). I watched the money leave my account, but it was NEVER returned. The transaction was completely GONE from my history and the customer service reps said they couldn't find it or there was no record. It just disappeared out of thin air...?! I had to contact the other bank to get proof. US Bank customer service is **. Useless. They did nothing but blame the receiving bank. Even after I got a letter from the other bank stating it was US Bank's fault...they did NOTHING. I filed a dispute and they lied and said it would be dealt with, never heard back from them!

They enrolled me in the overdraft protection by their own, without my knowledge. And I was charged for overdraft so much. Without informing me, they closed my account and hand over to the collection/recovery agency. The overdraft amount was ONLY 150$ which I could have paid right away. But it was never communicated and my WHOLE CREDIT HISTORY IS DAMAGED BECAUSE OF THIS! Definitely! NOT a reliable bank! Customer care SUCKS! They treat people like **! NO manners or politeness. There is NO branch in East Coast, and they keep asking us to contact the branch personally. Regret each moment for opening an account with these people! Needless to say but dont like this bank!! Watch out guys!! And dont be another victim like me. :(

Opened a checking account there had my son go and deposit a cashier's check from our previous bank. He was told it was in there and everything fine. Looked that morning and noticed funds was on hold. Called and was told that they contacted to verify funds and our previous bank couldn’t verify. Called the previous bank we had. They said no not true. It is a cashier's check. The funds have already Been release and paid into our account with US Bank. Called US Bank back and was told another story saying that our previous bank had contacted them saying that contacted out previous bank again and they said no they wouldn’t have and can’t by the law. Called again and was told another story saying it was a early alert from our previous bank then they took the original hold they had on it and placed a second longer hold and overdrew our account cause they held that money twice.

A recurring payment caused my account to overdraft because it debited a day early. The bank refused to refund the overdraft fee even though I brought the account balance positive before the overdraft fee went through but was still charged. This used to be a people friendly bank. They no longer are.

My credit card was wrongfully charged by a hotel. By the time I realized what was going on I had incurred three overdraft charges. The hotel kindly called and admitted their mistake. I was told the funds would be returned first thing Monday morning and the overdraft charges would be removed. That didn't happen. I asked if they could at least help me get home was told no problem and the card was denied. I called and was told they cannot authorize funds even if it is not my mistake.

I called US Bank to verify that my credit card, that I had with them, had no fees associated with balance transfers. I told the rep that I was looking into transferring a balance from another card to the US Bank card but only if there were no fees associated with the transfer. The rep assured me that there would be NO fees for this activity and that I would have 0% interest on this transfer balance as well as future purchases for 6 mos. He told me that the only thing I would need to pay would be the min. balance each month to keep this agreement and to pay the full amount in 6 mos. IF this was done, he assured me that there would be no other fees.

I was impacted by Hurricane Michael on October 10th leaving me with no power or Internet services. After my home was restored to a usable state, I contacted US Bank about skipping one payment on October 18th. I was placed on a forbearance plan for three months, of which I only used one month of. The account was fully up-to-date in December with only one late payment (October). I was told I would not incur any late penalties and there would be no derogatory impacts as this is what forbearance does for you when you are affected by a declared national disaster. HOWEVER... I was charged a late penalty. When I called to ask why, they stated I was late in October because I did not call until the 18th, which was after it became late on the 16th.

Tesla uses US Bank for auto financing. No problem there. We get our first bill and instantly set-up autopay and thought we were done. At some point we got a message on their website confirming the autopay. (Found it after we got our current bill with a late fee) BUT, at the very bottom states it would be another month for it to be active. Personally, I never read those pesky messages on any of my bank accounts. It's usually a stupid balance transfer offer or other worthless message. Talked to customer service "nothing I can do". It's obvious the intent to pay was there! This all seems shady and a money grab.

I have US bank auto loan. I opened that back to Oct 2018. I paid my first payment on Oct. 20 and I setup auto pay on their website which is not user friendly and very hard to understand. I set up auto pay. After that I thought they will charge the money automatic. I wanted to check the account on Dec. When I checked, I recognized they did not charge the money and they reported my account to credit bureaus and my score dropped almost 100 points. I called the bank and told them I setup auto pay when I paid my first bill. I got auto loan 5 times in the past and I have never late for payment ever. I always setup auto pay. They said, they cannot do anything about it. Auto pay is not coming up from their system. What a useless company. I will never do business with these guys again.

My grandmother opened a CD in the early's with my son as the beneficiary in the early's. US Bank subsequently purchased that bank, and all accounts remained the same. Aug., a statement for the CD came via mail. It literally states if you want to renew, "No action is required". My grandmother has since passed away, but we left the account as it, because she had a living beneficiary. They have only sent one correspondence letter and when it was received, I called to ensure the CD was not linked to her mortgage or checking, to which we were told it was not.

I have an auto loan through US Bank and have had struggles every step of the way. When setting up automatic payments online the system failed on two separate occasions leaving a note that it was successful but later we found no payment occurred. We were then charged a late fee. After the 2nd time of this happening and after calling customer support on both instances I was finally told to submit the request for automatic payment through a paper request and that I was then caught up.

I am an acct holder at US Bank, both business and personal. But I will be closing them both due to what I believe is a scam by them to get seniors to open an acct with them. I am a caregiver for my mother which is a disabled senior. She is collecting her SS payment on her direct express gov issued debit card. Well since I bank at US Bank I figured I would just pull the money out of my mom's acct to pay her rent and bills for the month from their ATM.

Boulevard Park US Bank branch staff demanded that my SSN and other Personal Information (Hacker Bait) be kept on file "Profile" for one simple debit card transaction. I have a Government issued debit card. The government contracts with major banks including US Bank to provide cash back service to non-account customers upon presentation of the card and valid ID. The teller had already input all my information, ran the card and had me sign the receipt leading me to believe the transaction was complete, then I was asked if I had an account, I said no.

My husband had a business checking with them. They charged a $6.95 monthly maintenance fee. He didn't use the account for a month and his balance was at $0. They charged him a fee at the end of that month, and a fee at the beginning of next month, then proceeded to CLOSE the account down soon after. On top of the two monthly maintenance fees, they also charged an OVERDRAFT fee of $36. Keep in mind that this OVERDRAFT FEE was wrongfully applied as he never actually went overdraft. They then sent his account to collections. All of this happened in less than 1.5 months without any notification.

I would love to give US Bank 0 stars, unfortunately that is not an option. I went into the bank yesterday to deposit a check. I questioned a decision they made and they got mad that I was questioning it (their anger included glaring and condescending remarks). I then told them I would be closing my account the following day. When I went in to close my account, they said they were sending out a notification that they would be closing it instead and that it would be on my record, making it more difficult for me to open an account elsewhere. I didn't realize that banks could retaliate because you decide to do business elsewhere. Because of this, I strongly discourage EVERYONE from using US Bank. If you do use them you cannot question their decisions, you cannot voice your grievances, you cannot ask for additional assistance. They do not care about you, your money, or your business.

Extremely lacking professionalism in behavior and attitude. Incompetent service. Not thorough of task and not respectful of my time - I am forced to repeat visits due to mistakes, made by Account Reps, time and again. They don't LISTEN to my needs. Not proactive or anticipatory in serving and assisting me. Appear to enjoy strutting about in suits with stone faces though. I recommend the use of phone rep service, whenever possible, to achieve concrete answers and correct results. 800-customer service is the only saving grace for me.

Had an auto loan with US BANK. Got in an accident. Not my fault. Insurance said dealing with US BANK was an ordeal. Insurance was finally able to send them check covering my loan. Everyday called to see why hasn't posted. Finally I learn they don't post for ten business days. Other banks do it in 1-2. This is over holidays. Bank paid on December 21st. Now January 2nd and I'm thinking it's going to be stretched to maybe the 7th? Won't give me a loan because of insufficient credit history which is absurd because got loan with them before. And because loan still on books I can't get a loan from someone else. It's now January 2nd and my car rental expires tomorrow and so when look for car I'll have to do without a car in winter. Will also have Uber, bus or bike to my two jobs. US BANK is the worst. Please let me know if this deterred you from joining US Bank. Would give me some happiness.

Opened a checking account with a lady over the phone 12/27/2018, communicated for 2 hours, decided a particular checking account would fit my needs. She did indicate that US Bank did not have a footprint in the East Coast, but would try to see if an account could be opened. Shortly she provided me with an account number and routing number. She provided me with a phone number to call for online banking, was told paperwork would be sent. The very next day 12/28/2018, learned via email this account was closed.