US Bank Reviews

I never really trusted banks after a CSR working for a large, very well-known bank forged a check and drained my account. It was decades before I broke down and opened a checking account - out of necessity after my mother passed and I came into a little bit of money. I chose US Bank on the recommendation from a family member who had accounts with them for years already. Not only was I pleased with the account options I had to choose from, the customer service support is outstanding. Our CSR went above and beyond my expectations and that my friends is what makes me stay with any company. Personalized customer care from a human being in this digital world we live in is always a relief and comfort to me.

US Bank has a good online setup that is easy to access and understand. However there is a lack of physical branch locations. The online bill pay is average. They offer a good credit line as well.

My experiences have always been pleasant and satisfying. I have always been pleased with the vert cordiality in which US BANK personnel interacts with people in general. I HAVE great faith in the US Bank during these challenging, uncertain times, and strange times. I EVEN depend on US BANK even more from day to day, I am motivated in feeling more secure and calm because of the loyalty of US BANK CLERKS who are professionally well trained.

I explicitly opted out of overdraft protection during signup. Apparently, they approve ACH and other transactions and overdraft the account anyway in order to collect fees. If you aren't able to correct it within 7 calendar days, they'll double the fees on you. And if like me, you use a VoIP carrier, you won't get any notifications on your phone about any of it because the US bank app will not install on any phone with a VoIP carrier like Google Voice, Republic Wireless, etc. Seriously, it's 2020. Go find a decent online bank that doesn't do this nonsense. Even if you have to pay a couple bucks to deposit cash, it'll be much less than the $ you'll get in fees at US Bank.

US Bank is a little quirky with their CC I have of theirs. I wouldn’t say it’s a bad experience, though. US Bank lets me choose my rewards every quarter, which is great! I just don’t like the way I have to do it because it’s through another website instead of my regular credit card login account. The choices are split up in an unclear way as well that makes it hard to managed every quarter. I like their online management tool because it’s clear on most of what I need to do on it. However, it is not sleek and sometimes tricky to figure where to I need to go to resolve my concern.

They have always been there to help me whether it is our home equity loan or with just a question about my accounts. All personnel welcome me. Rates on loans are comparable to every other bank. They have an 800 number to answer any questions during this pandemic.

Customer service was excellent prior to Covid19 as all bankers and services were professional, polite, and efficient. Since banks are closed their services remain effective and efficient through online and drive-thru banking services.

We have been long-time customers of US Bank and they have always given us first-rate, first-class service. Even though we live out of their banking market they are just a phone call away. Once purchased a new car out of state and the dealer called US Bank to see if the check was any good. USB's response was that any check I write is good! Deal closed.

The US Bank has good customer service and if you bank with them on a regular basis the perks are good, the manager at the branch tries to go the extra mile, when looking for a loan or cashing international money,

Great online customer service. Fraud services have helped me consistently each month for the last four or five fraud problems. US Bank is a good bank with individuals who care. I feel they can be trusted.

No matter what problem, they are quick to help solve my problem. Always friendly and thoughtful. If they don't know the answer, which has never happened, they will work to find the solution. Love the online banking features.

I've had accounts with US Bank for close to 30 years and have never had any kind of issue with them. Branches are close by and convenient. I really like the Internet banking feature as it's convenient and saves on stamps!

We were approved for a loan to pay off our Hyundai Finance lease, but Hyundai Finance lost our paperwork, then wrote off the car. Months later, we applied for a small loan, and were denied by this bank, even though they had direct knowledge of the mistake by Hyundai Finance. I wrote the CEO of U.S. BANK, told him the ONLY blight on our credit was Hyundai Finance, and he had a lackey contact me to say, that they knew the mistake was Hyundai Finance's error, but couldn't override the credit issue, because the law said the had to go by the credit bureau's records, not their own. A big fat lie!

Closed my account after I concerned with fraud dept these were not my deposit! I have direct deposit with my employer! They refused to answer! Left several messages no response from fraud dept! Very rude! US Bank will not open new account because of this!

I have been with US Bank for going on 2 yrs maybe 3. From day one the moment I opened it was horrible. I put in money when I opened. Went to make a payment that day and my account was frozen. I called. They said I had to go back to the bank and unfreeze the account. Then I'm having issues with the app I was recommended to download to look at my available balance. Always an issue or discrepancy. I would be charged for overdraft fees when I never was in a neg even the day before and they would say it was posted at this time. I have a saving that had money and if I seen I was in the neg don't you think a logical person would transfer their money from the saving to the checking? I have money. Why wouldn't I do that if I seen I was neg.

I am/WAS a multiple account holder with US Bank - 2 checking accounts, 1-money market account, 1-credit card account, potential home mortgage account, 1-daughter checking account, 1-daughter savings account & 1-daughter credit card account. My problems have been mounting with US Bank: bad customer service, ridiculously long funds-holds on deposits, etc., etc. But recently I withdrew some money out of my money market account. US Bank wanted to know why I withdrew the money and I basically told them it was none of their business by saying the reason was personal. I guess they didn't like that answer so they closed all of my bank accounts and, in what I can only assume was just US Bank management being spiteful, they also closed my daughters account.

I have my mortgage with US Bank, as it was auctioned by my first lender, so it wasn't my decision to deal with them. Due to the low interest rates, I got contact from a dozen of firms to start the refinance process, unfortunately I choose to go with US Bank, that was the worse decision that I have made. The process was full of mistakes, inaccurate information, and false promises.

Traded my leased car in April 24, 2000. US Bank and Honda dealer agreed on payoff but US Bank never processed check. US Bank then withdrew an extra payment from my account. It took until the end of May to satisfy US Bank after three payoff checks from Honda. Out of my extra payment US Bank withdrew, US Bank kept approximately $100 of my unauthorized payment for their trouble. After numerous calls and promises of callbacks, a rep for US Bank acknowledged shorting me the funds but could not explain why but they were sorry. This is from a customer since 1992.

I have a very high credit score (had?) The first time I set up auto pay They called me on the due date and emailed me. I paid right away and asked to have the account information fixed as they said it was a system issue. Fast forward to June 1st. No email. No snail mail. No text. Just a vague 1800 started calling last week with with no voice mail with google saying possible spam number. I google it today, find out it's US bank, call them to find out I am 32 days past due on a balance when the money has just been sitting there for them to take.

Turn and run from these people. They have class action suits against them. They are extremely deceptive. They try to trick you into paying higher interest rates and their systems are not current. They don't show charges on your bill that were made weeks prior then suddenly those charges show on your bill. I had a charge on my account that showed the refund of the item before it showed the charge and the item was purchased over two weeks ago. US Bank claims that's normal. I've never seen a credit card company do that before. The representative and managers come back with snarky, defensive comments to the customer when they are called out on their unethical practices and try to blame the vendors claiming that they aren't asking for the money in a timely manner. Right. If you look up US Bank class action suits, they have class action claims out there against them. Just turn and run. They are unethical.

I don't know where start, internet site is horrible, you just activate the card and then system doesn't allow you to register yourself so you look for help. Contact us with no email, chat option, no phone connection and the page stay on one unresponsive after that. Well, you check, back of the card, phone number and you call, first message is "we have an extremely amount of phone calls, somebody will answer you soon", 1 hour later nobody, still the music. Was morning, called afternoon... same, next day same and so on.

We have been customers of US Bank since 1987. Their TV and Internet commercials state that they take care of their members first. However, when we needed them most they were not there for us. US Bank took almost 90 days instead of the required 30 to 45 days to resolve a debit card dispute. And, every time we contacted Customer Service we were told something different. I would recommend that you not use US Bank.

This is the second time I’ve been charged an overdraft fee because I was told the mobile app isn’t accurate. I was told I needed to log in a certain way to see what the representative sees. It seems like they're taking advantage of people in there time of need. I have banked with this bank for over 10 years and never had a problem until two months ago.

I just signed up for a new card a few weeks ago and based on my experience so far, I can't recommend US Bank and don't plan to stay with them long. First, the process is incredibly slow - it has been about two weeks since I applied, and ten days since I was approved, and I have still yet to receive my actual card. Furthermore, though they told me my credit score came up over 800, they approved me for the lowest credit limit I have ever been approved for in 25 years of using credit cards.

I've had a US Bank account since I was a teen and our first issue was when I was given full access at 18. They would not allow us to open a student checking, claiming my ID was not "able to be verified." None of it made sense, but we were able to open it after speaking to a branch manager. I've had 4 different debit cards since 2015 and the issue has never been resolved simply. I've had to file fraud reports myself, as US Bank never seems to monitor close enough for THEM to catch the fraud. I've had my card declined and locked from making standard purchases I make regularly. There doesn't seem to be any rhyme or reason to the card being locked out.

Trying to understand why it takes longer than two weeks to process a deposit from my employer to my card, and why the ball was dropped on providing the correct information to the customer which put me behind.

I would rate no stars but couldn't do that, they cashed several checks for my payments - never late - then said it was in a "suspense" account. The suspense account kept losing money even though I kept adding to so to take it out of suspension all and all I've paid 4 months of late fees plus the $20 they said was what was missing to put it into suspend in the first place. Today I was sent a bill saying I owed late fees of dollar amounts already paid, when it wasn't late to begin with. So basically they want me to pay double late fees of 4 months when I was only 20 dollars difference in the first place. THEY ARE THIEVES... DO NOT USE THEM!!!

My job was forced to close on March 16, since then Texas Workforce Commission has finally processed me, only problem: the card never came in the mail. TWC tells me I have to contact US Bank to reissue the card but no matter what time I call (3 am or 3 pm) or how many times I call (one day I tried 600 times, I was actually going for 500 but really what better with my time do I actually have?) I have been out of work for two months. My phone is shut off, I have no money at all, the bills keep coming, I face eviction next month.. And I have almost no food left. I'm 35, I have always provided for myself, I can't even begin to express how humiliating this has been and them never answering the phone makes it even worse.

I was laid off due to covid 19 on march 23. Applied for unemployment. Was assure bank card would come.. 3 weeks later after hindered calls to us bank. I was told my funds were loaded onto an expired card from 5 yrs ago.. Date expired on card years ago.. Was told I would need a new card but I have to wait a week because they had an old address. They didnt get any information on where to send the card..

I've had the misfortune of having what should have been an easy Credit Card Transaction turn into a NIGHTMARE. Being told 2 times in 24 to 48 hrs the fraud team would call me back and no response. I've been forced to reach out to the social media twitter team just to voice my feelings of being abandoned. I've been told the fraud team would reach out to me and then a superior would reach out to me, in both instances no calls after 24 to 48 hrs past. The response time is atrocious and close to being inept. It does not help either that their main way of confirming if you are the real account holder is by text and somehow their system internally determines YOUR CELL phone is suddenly a LAND LINE.

Customer service rude. Never help with anything. I have some overcharge fees for purchases. I deposit money the same day. Never remove my charges. 36$ of 11. Not helping for small businesses of those hard times.

With thousands of small businesses applying for the PPP loan it was great to know that US Bank was working 24/7 to help us out. US Bank - Temecula Parkway Branch, Angie ** was constantly following up with me to ensure all my questions are answered if I had any. Once the Sba approved our loan it took them only two days to finalize our documents and once I signed the paperwork US Bank dispersed the much needed money in our accounts within hours. We are so thankful.

Last year I took out a construction loan for a project for my house. We were bounced around to more people than I could count. Their defined deliverables constantly changed throughout the process. The timeline to close the loan was more than 5 times what was originally discussed. Delayed construction multiple times. We were buttoned up and provided everything needed promptly. Terms of the loan changed at the 11th hour. Higher out of pocket, higher interest rate, and lower total funds available. Terrible experience.

In 2016 I closed a bank account at US bank. They were very reluctant to close it. Some of the charges were written off due to banking error. The credit card was paid in full and closed. Now a the present time, I have moved and I'm buying a home. I've applied for a bank account in my new city and have been denied. I just became aware that US Bank sent a report to Chex Systems which stated that I mismanaged my bank account. I've never have received any notice about an outstanding balance. It was never reported on my credit reports. They dropped my FISA score and they will provide with any accounting for it. I feel like I'm being extorted into paying off some phantom amount. I asked a rep at Chex Systems that I needed a guarantee in writing before I would consider paying off a phantom amount $281.00. He rudely informed me that I would have to take it up with US Bank.

My unemployment was sent unbeknownst to me to their "unreliacard." I have tried for five days to reach them by phone from 3 to 5 hour intervals. I have been hung up on. There is no other way of reaching them. They have 800 dollars of my benefits I cannot access. Something is not right. They should not be trusted with this kind of responsibility.

US Bank home equity line. I have home equity line with 0 balance. I don’t even use this account for this account. US Bank took home insurance for my house without informing me. I got a mail telling me I own them $380.62. I called them. They have no information when this insurance was purchase, what is my policy number, who is insurer. No information.

US Bank does not allow you to register your card! Then when you give up after multiple times, you call! But they don’t answer! No message! No operator! No one or anything! YOU CAN NOT ACCESS YOUR MONEY! It’s a rip off!

After my mother's death, USBank asked for documentation that was not required by law in order to redeem the Reward Dollars Available. This is not legal or ethical - these reward dollars were earned by my mother and owed to the heirs. Each time I called in order to get a status update, I was told that an additional document was required.

I purchase my own Flood Insurance through my Homeowners Association but every year despite hours and hours of efforts by myself and my insurance agency US Bank will still purchase Flood for me and add approximately $1500 to my escrow until I can get it removed. They have even kept money for greater than 1 year several years ago while I was trying to work out the issue.

US Bank Reliacard is a sham, we probably pay millions in tax dollars. Glad I only lost $800 of my UI pay through them... I have called a few times, spent 10 hours on hold they never answer, I have been on hold since YESTERDAY trying to get through. Last call I waited two hours, they said the system was down, I should call back in an hour. Constantly get disconnected while waiting. Their hold line has no music so you don't even know you're on hold. US Bank will not help with issues related to Reliacard accounts (unemployment) even though they underwrite it. So good luck if you need any help. I will never use US Bank for ANY services.

Points expire. They don't back up their rewards certificates. Customer service was completely useless. They didn't really seem to care that I wanted to cancel after being a cardholder since it was a Delta Airlines card several years earlier. So I cancelled.

I fell behind on my mortgage a few years back and when I had all the money together (3 months) I offered to pay everything in one lump sum and they said it was too late and would not take payment. After some time went by trying to negotiate they started foreclosure proceeding and I was forced to file for bankruptcy in order to save my home.

Coronavirus. I’m a disabled veteran and called US Bank to see if they would/could do something in these trying times. When other mortgage companies are agreeing to deferments, us bank will only do a forbearance. Really?! That does nothing for no one. Having to pay the money back at the end of the 90 days helps no one. Bailed out by our government and our tax money, but can’t help us out in times of need! I will refi with another company ASAP!

Somehow a credit card was issued and activated even though we never applied for it. I called the fraud department to make them aware of the fraudulently issued card. However, since I have no relationship with US Bank, I am not willing to give them any additional personal information than what they may already know. The first time I called (I was transferred to a 3rd person to get to the "right" person), we were at an impasse so the call ended. I decided I wanted to try again. This time, I was transferred to a 5th person to get to the "right" person. We got past the fact I did not want to provide additional information, but I wanted the person to deal with me.

US Bank, Where is your heart? The world is in an unstable state and families are stressed over their own personal situations. Almost every company under the heavens has reached out and provided/offered deferral options to its loan customers. After a 3 hours wait phone call, I was notified that all you could offer us was a forbearance option up to 6 months. The operator explained the full payment would then be expected at that time. If we dont have the money now, how in the world are you thinking we could come up with the 6 full payments. Im very disappointed in your company, and will be seeking a new mortgage lender once I get on my feet after losing my job due to COVID 19. Be ashamed.

I have used this bank for 15 years. I've never had an account problem. I've had savings, checking, mortgage and car loans with them. They are easy to talk with. You can chat online or call. They have great service. I just wish they were in Texas, as I moved here.

They would rather lose a customer after at least 10 years over a 100.00. I tried to work it out with them but they insist that they will not help out and remove the fee they put on my checking account. I guess I close my accounts and move on.

****NEVER TRANSACT WITH US BANK FOR LEASING A VEHICLE**** The worst bank to transact with for buying out the lease of vehicle. I got into a lease agreement for my Ford F150 in 2017 with US bank. I made all the payments and the lease ended in Jan 2020. After that I purchased the truck from them. I applied for an auto loan to my credit union and they sent the check to US Bank. First US bank acknowledged that they received the check and everything is good.

I got this card trying to rebuild my credit. Never miss a payment. My credit good. Went in to lower my interest. They had a deal for 2.99. They turned me down because they rather keep me at 24.99. Instead of help a loyal bank account holder. I feel they are not being like say to help their community. They are just trying to make money off of the less fortunate.

I called US Bank back in the beginning of February 2020 for a document that would allow me to get a duplicate registration card. The bank sends a letter for the wrong car. The beginning of March 2020, I call the bank to request the same letter again. March 19th, I still don't have the letter which the bank representative stated that she would put a rush on. They have no problem cashing my check every month.

U.S. Bank is using the Covid-19 situation as an excuse to lure in new customers to open new accounts. I've had U.S. Bank Visa and MasterCard for over 25 years. U.S. Bank just sent me an email inviting me to discuss solutions for hardships caused by COVID-19 fallout. They offered 0% APR on a Platinum Visa (which I have) for 20 billing cycles. When I tried to use it to transfer a small balance from the MasterCard to pay it off slower and without accruing interest, it turned out to be a promotional offer available only to new accounts. To existing longtime customers? No help at all. Good time for profiteering, U.S. Bank!

Returned the vehicle that I was leasing which I was appalled when I received the final bill. I was charged wear and tear on tires which were only 6 months old. They charged an exorbitant price for the wear and tear which was more than 3x the lease payment. I tried numerous times to settle a fair settlement which they refused. I would highly discourage anyone who may be considering leasing with this company.

I had a joint account with my ex husband for 15 years. I left when we separated. 2 years later I opened up a new account and put all my money in it. Within 2 days I discovered they closed my account and would not give me a reason. I am still waiting on answers. I had no access to my money which caused me to be late on rent and other bills. I was diagnosed with influenza the same day and could not get my medicine. They informed me they would send me a cashier's check. When I verified when and where it would be sent, I discovered they had all my old address information in California on my account. I'm now in Missouri! They also sent emails to my ex husband about my new account. I was distraught and felt victimized. It's been 2 weeks and I have not received my money or any answers. I had to borrow money just to buy groceries, gas and get my medicine. I'm late on several bills. It is beyond disbelief that a bank could and would do this to someone.

Wish I did not have a mortgage, but I have and they have been great. They are always available when I call and I have my Real Estate Taxes and my insurance escrowed with them. This was I am paying monthly instead of once a year.

Wasted my time for over a week and ultimately did not solve the issue I was calling for. I had two car loans that were paid in full. One early and one on time. They sent me the loan release for one of my loans and not the other. I went to sell one of my vehicles and US Bank assured me that the would send it to me in three business days. They never sent it! When I inquired, I was given the run around.. I asked to speak to managers and the employees would not give out names of their mangers until I insisted. They had to be asked no less than six times. Ultimately after 8 days of daily follow up; Manager Nancy informed me that they would not send me my loan release paperwork. Nancy of course refused to provide her last name.. Do not ever do business with this Bank! They are an absolute horror from a customer point of view. I will be following up but wanted anyone else who was considering doing business with US Bank to seriously reconsider!

I have nothing but great things to say about US Bank home mortgage. I am satisfied with the customer service I have received and my mortgage as a whole. I had no problems refinancing from another company in which I had an arm rate to a fixed rate with US Bank.

Please heed my words and do not open anything with this bank or you will regret it. Here’s my story and honestly told: I have two checking accounts and two credit cards with US Bank and until I made my first “check” deposit using the mobile app, I did not have any issues with them. Given I only use the checking accounts as my personal spending accounts since this bank is not local for me. My main accounts I have are elsewhere, but I wanted to test the limits of this bank since I was considering them for a prospect mortgage.

Loan servicers Litton Loan, Ocwen, and now PHH have serviced my mortgage for years. US Bank holds the mortgage. None of the above can explain a $72,513 addition to my mortgage calling it a "Deferred Principal Balance". Been trying for over 8 years now to get an explanation... NOTHING!! After paying on this place for 24 years on a $95K original balance, they have me owing $159K, obviously this doesn't make sense!!!

I’ve been banking corporate and private for over 6 years with this awesome bank: US Bank!! Amazing services, the best customer service and I’ve had a lot of money in the past and now that I’m retired on a low fixed income - this bank shows me a touch of humanity as needed in overdrafts. They back out fees constantly wherever they can to help me... and with high balances or low they treat me equally and with respect! Excellent management style - very human... I recommend this bank to everyone. The easiest most efficient latest technology and totally safe! You must become a customer. You will love the experience! Best bank ever!!!!

I did not choose this lender, apparently my loan was sold to them. I’ve tried changing my name and they won’t get it done. I tried refinancing and they wouldn’t do it until the bankruptcy court changed some things. My home wasn’t even in the bankruptcy because I wasn’t behind on payments. They don’t respond to emails and customer service is never helpful when they answer. Usually I’m on hold and they hang up!

We had a very good experience. Their customer service department was very helpful and able to answer all our questions. The interest rate was very low. Which in turn made our payments lowers. We also had automatic draft, which made it a no hassle payment each month.

I have been having so many issues with the banking app and calculated my available balance. I speak to someone over the phone, they see the discrepancy but do not want to admit. You call and they make it seem like you are the one making up the situation but if there was no fault why refund 7 overdraft fees!! This has happened 3 times! Then I go to the Branch on Madison in Oak Park like I was advised to do over the phone so I can show what I am seeing on my app versus what is seen by the bank. The guy literally stared, yawned a few times.

Deposited a $5,008 check. They put a hold on it and told me the only way to remove the 7 day hold was to contact my original branch that is nowhere near where I live anymore. No big deal as I was able to make call instead of driving. The banker I've known for 16 years (I'm 34) was very rude and acted if the check was fake! It was from my employer and was printed using a company logo etc. She insinuated it was fake because the font looked funny but wouldn't just say it? It is and was a legit check. I've had my home mortgage and an auto loan through them! Not to mention multiple credit cards and my inheritance goes to them.

Every time I am unsatisfied with the customer service I get at US Bank. Usually I need to return to solve more issues. They are providing wrong recommendations and providing me with wrong information, it happened multiple times. Twice I came in the teller was sick and she was coughing all the time. Will definitely switch to another bank, what US Bank offers is very bad service.

I paid my boat off early. Thought it was paid off and 3 times received a small interest charge. The last time I overpaid just so it would hopefully be paid off. I called to see where my title was over 2 months later. I was informed there was a $75.00 early payment penalty never received a bill for the penalty. It is not the money I am worried about. It is the inconvenience that gets to me. Please do yourself a favor find another bank or lender. I will go out my way not to use them.

I have never had such a pitiful experience with a lender as far as online or customer service. I've had an auto loan with US Bank for 8 months. I've tried repeatedly to set up auto pay, but it keeps giving me an error notice. When I call, I can't get an answer as to why even after being transferred several times. When I do a manual payment, it will not store my external account information. I have to type it in every single month. For 3 months during this time, I have made a manual payment, see it completed on the screen, only to log in and it not show. No explanation as to why, not sure if I should wait in case it's just a glitch in the system or risk re-entering the information and having a double payment issue.

First off, this Consumer Affairs website needs to change the "Pros & Cons" for U.S. Bank. This bank no longer gives its customers free checking. Only upon signup are the first set of checks free. What U.S. Bank offered military veterans was free checking and free shipping of those checks, for life. But, without notifying its customers, U.S. Bank changed its policy and now charges veterans an outrageous shipping fee and a 50% charge for checks. How's that for a bank's customers???? Does anyone want to do business with an organization which doesn't notify customers of changes????

This are just some highlights of the bevy of truly disrespectful, fraudulent interactions I've had with US Bank: Horrid Experience #1: When my then 94-year-old mother broke her hip and had a stroke, I took over as her POA. In managing her affairs, I had to have Amazon deliver to her home. US Bank reported me to Social Services for Elder Abuse! I was able to send the investigator all the Amazon purchase history to clear my name.

5 phone calls and an investigation later I am being charged 4 separate times for a 2 night stay at a local hotel. I am/was disputing ONE actual night of the THREE they charged me for (the other random $7 charge by said hotel was for ??) The way this was all handled AFTER the investigation was done was ridiculous and uncalled for, and as the guy before me stated the reps spoke to me VERY condescendingly as well! I have in US BANK black and white charges made by said hotel on two separate venues as well as confirmation numbers from the booking site yet ME the PAYING CUSTOMER gets screwed over. Well let MY VOICE be heard!! FIRST DISPUTE EVER for $70.00.

I have several complaints. I have been with this bank for years. Recent dealings tell me this bank is getting worse. My wife passed and I was told to sign any checks made to both of us with my name and spouse deceased by US Bank employees. A while later I was told they could not accept the checks signed that way. A year later my dad passed and my mom wanted me to have access to her account. After one hour of paperwork US Bank had me deceased and revived my dad. Another half hour of paperwork to fix it. One year later US Bank reported me deceased. My credit was ruined and all my bills were not being paid. They admitted to the error and apologized.

This should have been a very simple thing. Some weeks ago, one or two, U.S. Bank anti fraud department detected what it thought was fraud on my account. It did not call me or send anything in the mail. They waited until I called in for another purpose, inquiring about how to establish an FBO account, and sent me over to the fraud people. This fraud section, from the way they treat customers first of all, must run the entire planet and be all-powerful. They are beholden to no one and respectful to none. Second, they obviously don't need any customers. I've never been more officiously and disrespectfully treated by a bank. Ever. And I don't think I've been much more rudely treated by any customer driven organization's phone staff.

My husband and I have had a home loan through US Bank for many years without problems. We have doubled our payments and figured we had a little less than two more years to go on the loan. Last month we received a letter in the mail from another company stating that they had acquired our loan. The letter did not look legitimate, so my husband took the letter to the bank (US Bank). The people there agreed that it didn’t look right, so they gave him a number to call. The employee on the phone told my husband that US Bank never sells their loans, and the letter was a scam and to disregard it.

I have set up construction loans in the past so I have some experience with the process. This bank was recommended to me by the builder so I went with them thinking it would expedite the process. WRONG. It has been a nightmare. DO NOT use this bank. They encourage you to set up a checking account with them but then refuse to allow you to pay payments online. They will only accept a check sent by mail. This is absolutely insane when their process date is the 20th of the month and due date is the 1st they are setting you up to be late (relying on postal service to get mail across the U.S. in a 10 day turnaround is setting you up for late payments). Never again will I do business with this bank, beware.

The New York Times writer, Nicholas Kristof wrote that a woman named James was fired for helping a stranded customer get home on Christmas Eve. The CEO, Mr. CEO refused to change the drastic firing. I have two accounts. I am going to end the relationship as soon as possible.

I had been a US Bank customer my entire life. I did not have any problems with them for the longest time. Recently, due to fraud protection, my debit card gets declined every so often. Each time I have to call customer service and request a transaction go through. I don't remember agreeing to that decrease in the autonomy I have over the money I earn. They have declined transactions to my phone bill, my Google business, and other purchases from legitimate merchants. These declined transactions are not predictable, they ruin my reputation, and they interfere with my standard of living.

US Bank's Elan Financial Services is a horrible credit card vendor with even worse customer support. Go to https://www.elanfinancialservices.com/credit-card/index.html "Contact Us" and notice "The contact form below is NOT intended for existing customers.." After disputing a charge you are locked out of providing additional information and you will receive a form letter (via USPS!) to fill out. Dispute manager make feeble attempts to contact you after leaving countless messages for them. What a disgrace. Run, run, run from ANY card serviced by these despicable hacks. I am embarrassed to have the Fidelity Visa Card. Avoid Elan Financial Services if you value your money.

This bank is technically way behind the curve. I am stuck with a "Access Online" Corporate Credit Card from my company and something as simple as a Payment button is buried behind multiple menus. They also cannot provide any solid data for any outstanding items only to say $*** is owed. When I asked why they buried the payment button, the customer friendly reply is "Because This Is How We Do It". They don't allow scheduling payments as every other bank and credit card I use does. I recommend staying well clear of this poorly operated bank. Business owners-please don't burden your employees with this poor customer service bank.

I have been made aware of the firing of Ms. ** for helping a customer in distress. While the company should have basic rules in place, the bank's lack of common sense in this scenario is very disturbing. Ms ** should have been lauded for going out of her way to help a customer who was temporarily stranded. I have advised people I know who have accounts with US bank to close them immediately. Let this serve as warning to bank management going forward.

I had an escrow account with this bank for my home mortgage, the money that they collected was held hostage and so far I've made 6 calls with the escrow dept trying to get it back. My account was paid off as I refinanced with another lender and I still have not gotten the money back, it has been 3 months. STAY AWAY FROM THE BANK.

Horrible customer service, they can care less about if you are a customer or not. Promised a call back which has yet to happen. I will be looking to bank elsewhere. Customer Services skills could use another training and strongly recommend your staff try showing empathy every once in awhile.

Applied for their credit card because of the sign in offer they had. Spent over $5000.00 the first time and when the bill came they received my payment one day late and they charged $83.60 late fee. So much for "customer service".

Recent news about US Bank firing a Good Samaritan who helped a customer on Christmas Eve sounds like a very fitting example of the company culture of this organization. Fire the good employees and keep the rest. I fired this bank awhile ago. Somehow they make Wells Fargo and Chase seem tolerable. It would be hard to do worse if they tried. Their rigid rules make little sense and the disregard for the value of time makes it a very poor choice for business banking. Let's face it, time is money - and this bank will waste your time every time you have to deal with them.

I represent a client that wanted to have their escrow account waived with US Bank. The bank waived the escrow but wanted to charge of fee over $900 to do so. This client has always had their payments debited automatically so there has never been a late fee. Their loan-to-value ratio is less than 20%, meaning they have over 80% equity in the home. First we were told the state of Iowa required every borrower to have an escrow account - bold face lie since they were obviously willing to waive it for the fee. Then we were told even a manager couldn't waive the fee. This loan was sold to US Bank and there are no fee disclosures indicating this could happen. What a disgrace this bank is!

I did not receive my first car loan invoice. Their Costumer Service representative told me it sometimes happens with new loans and I should just pay the next installment double, which I did. Nevertheless they forwarded a late payment notice to Consumer Reporting Agencies against me. They explained that since I agreed in the small print of the original contract to pay a Monthly fee, even without receiving a 'courtesy invoice' I should have been alert and payed on my own! That is not reasonable.

I just tried to make a mobile paycheck deposit, as I always do, and US Bank would not allow me to make the deposit. After repeating my story to a few people (frustrating) I was told that I could not make a deposit until the next day, as my daughter's account (which is tied to mine) had been low on cash. She deposited her check yesterday. I think it is totally insane that a bank will not let you deposit money in your account because another account is low on cash. How stupid is that? Especially since I already have a lot of money in my account. I just don't understand.

In comparison to other major banks, US Bank has very unfair overdraft fees. They will charge you an overdraft fee within an hour of your account overdrawing. In addition to not giving you an opportunity to pay back your overdraft fee, they also will never provide any kind of refund on the overdraft fee (this is extremely different from Wells Fargo and other major banks). Most of my experiences with their customer service have been negative - they are rude and condescending. Quickly closed my account with them. Absolutely not worth it.

Our nonprofit inherited our US Bank relationship from a 2008 takeover of a wonderful Chicago based community bank that held all of our accounts. Even beyond the exorbitant fees for "services", they have shown us all the worst of corporate practices. First, they kept charging for "reserve line" fees even after we closed several business accounts, and then promptly sold that "debt" to collection agencies. Next, after running two million dollars through our business accounts in one year we could to even "qualify" for a seventeen thousand dollar transport van financing and had to go elsewhere. Next, we sold a six unit building to payoff a $202 mortgage balance, and US Bank "cross collateralized" the payoff with a $42 thousand smaller mortgage on another property and demanded we pay an arbitrary $10 thousand on the principal of the second property from the proceeds of the sale. Huh?

Pick a different bank!! "On Dec. 23, Emily **, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas." She was fired for meeting him at a gas station and giving him $20 of her own money.

My account was always paid on time for as long as had card for 3 yrs time until was laid off and fell behind on payments. Was called. Offered a 3 month auto draft payment plan. Second chance to restart my account. After the 3 months found out the representative lied and my account would not be reopened. He proceeded to tell me to make the next payment of $242 on time and keep paying until your balance is at zero. I was confused as to why would US Bank have reps calling and lying making promises that aren't true to squeeze money out of someone.

Loan holders making extra payments from an external bank are unable to do so. This service has been down for a week. They don't even have a targeted fix date, claim "software developers" are "working hard" to fix the issue. I will never accept a car loan from this bank again.

You can virtually sign up for any product through USBANK website and E-Sign no problem. However, when it comes to firing a financial adviser you have to sign all sorts of forms and mail them to St. Paul, Minnesota which takes weeks to process. Basically if you want to cancel out of a particular product there is no E-Signing. It's all paper-trail. Ridiculous. I fired the entire wealth management team working for me once one of them started ramming Class A funds like American Growth (AGTHX) down my throat. Slimy-snakes aren't looking out for your financial interests even though they say they are. Don't even get me started on their fees...

My elderly partner is totally disabled with PTSD & spinal stenosis. He hasn't been using his bank accounts very often for about a 1.5 years. Out of food, he signed up for a free trial of grocery delivery. He spent 3 hours trying to place an order but it wouldn't go through. As his partner, I called the store & they tried everything to try to place the order but it still couldn't be processed. They said it must be the bank.

Every time I had to deal with customer service online was a disaster; always in a hurry, they were not helpful, no options given or offered to solve the issue and that is why I am going to leave this bank. I do not recommend to have to deal with this bank.

This email is to provide feedback regarding a recent mortgage refinance application process. Taylor ** and Rose ** (?) were the ones handling my application and it was perhaps the most disheartening experience I have had in a long time. Taylor's customer service skills were non-existent; I had to initiate 95% of the communications to find out what was required for the application process and for updates on the status of the application. Along with those communications, there were significant delays in response time (average 2 days at a time), and required me to follow up just to hear back. I understand my application was not the easiest to work through, but there was no courtesy extended to explain the challenges and no options were explored to see what could be done for a refinance application to work.

One-sided dispute process. They do NOT resolve issues and transfer you around and disconnect you. There is no Supervisor to resolve on one call either. They do not call back. They write an unprofessional letter from the Office of the President signed by a one name Mickey without any contact info. They uphold fraudulent bogus charges by a merchant claiming to have done work they did not do. Even when I provided proof of what work was to be done and it wasn't done they wanted me to go through an ordeal to prove the work wasn't done. I am handicapped and wanted to provide them a number to call to a similar merchant hired to do the work over and they refused to take down the name and number.. Seems like they don't care to resolve issues. They should not be in business!

This bank is very sneaky and unprofessional! I had an emergency and had to overdraft to get my heater fixed and they charged me $108 in fees!! Then when I called in they said “these fees were explained to you and you agreed to let US Bank Charge you whatever fees we so decide”. No I absolutely wasn’t explained that! Because I wouldn’t have been okay with that. I’ve never overdrafted before and then you guys do this? I’m a veteran and don’t get paid much and you guys took all you could from me.. I will be switching banks!!!

Had a debit taken out of my account with no explanation. That was not a transaction I made. Sent email asking what this was & they replied saying it was for a transaction that happened ten days earlier but did not get deducted from my account. No big deal but thought they should of sent an explanation before deducting or same day. Also no apology in explanation. But icing on the cake was they wrote me joke in the email reply. "What do you call a snowman with a six pack? An Ab-dominal Snowman!" Really don't want to receive jokes in an email inquiring about my account from a company that handles a large sum of my money & continues to make errors as this is not the first time.

Worst company ever! Super corrupt, they changed their fax machine without calling or emailing me or my home insurance company to let us know to renew the policy at their new fax number. Several customer service reps (alex, allen, and supervisor liana) were extremely rude. All told me that they don't call or email in situations like this. They send 2 letters in the mail notifying me. I never received those letters and mind you I do receive all my statements through mail and I review them all thoroughly.

I've been using U.S Bank for over 10 years unfortunately. There seems to never be a bank reasonably close to any shopping centers other than your rare King Soopers U.S Bank and there are no atms around town to use. Calling customer service is like talking to a wall, they don’t know what they are doing or how to answer slightly technical questions about what’s going on with my money. Somehow my account is being overdrafted and I have no idea when or why which is exactly the same thing US bank tells me. Great. It’s funny because when I need gas or food I can’t overdraft my account but as soon as I start making money magically my account is overdrafted everyday with no warning or reason anyone can give me. Horrible customer service, sparse location/atm, shady penalties for magical overdrafts nobody can explain. I’m done with U.S. bank! Leaving 25 cents in my account and going to a different bank.

I have been with US Bank for my home mortgage for approximately 20 years and have never been late with my payment, after my divorce I wanted to refinance my home which is more than halfway paid off to reduce my payment, my credit is high enough, I pay all my stuff on time, my income is high enough and I was just within the three-year cut off for income changing.

My parents have banked at the same small town US Bank branch since 1970. Staff knew my dad by name and also knew my parents outside of work. My dad passed away three years ago and my mom and I needed help depositing a decent sum of money from my dad’s trust to my mom’s account. Horrible customer service. One teller at noon with a line of people 5 deep. After waiting 15 minutes we were directed to a personal banker to help us. Jason made us feel that we were an inconvenience to him and extremely reluctant to help. Issue went unresolved. Time to look for a locally owned bank.

I have money automatically deducted from my account for a place I do business with. That place has been hacked 4x and my account overcharged. I have contacted the fraud department twice (the first person I spoke with at the 800# said it wasn’t necessary) and none recommended closing my debit card. I had to go into the bank the last time to close it and, even though the authorization was pending and they had told me they would not approve these again, I have to wait until it clears to dispute it. And yes, I have to call them again. In the meantime, no money for another week. I have been a customer for over 40 years with this bank and the complete disregard with which they have treated me repeatedly is really disturbing for a business. I absolutely do not recommend this bank to anyone new.

Absolutely do NOT apply for loans or credit cards with US Bank. They will hit you with the pre-approval message, you'll apply... Then that's when the fun starts. They do TWO hard inquiries. One AFTER you're "accepted." THEN you'll get a letter in the mail saying you don't qualify because of too many hard inquiries. THEY WERE ALL WITH US BANK. I was actually thinking of refinancing my car through them, but they have lost my trust as a customer and I will be finding another bank. The credit card even shows up on my account. I would paste it, but the app won't allow it.

Had no problem getting a loan. I have great credit and always paid on time. I had accident in Sept and my insurance totaled my car. Fighting insurance to get a correct value on my car took 3 months. I am "required" per US Bank contract to pay my monthly installment while waiting for my settlement. What US Bank will NOT TELL YOU is they will TAKE any payments you make since your accident date and NOT apply them to your loan balance. They require a payoff from me using the Sept 2019 day and they take this out of my settlement check. I get verbal 'promise' that they will send me those installment payments back, AFTER my insurance check to them clears they refuse to put it in writing!

US Bank has this thing where they do not mail you a statement or 2, then charge you a late fee and interest charges. Then you call and explain to them, and they may or may not give you a credit then do the same thing again. That's what happened to me. However, this time, when I called about the late fee and finance charges, I told them to tell me remaining balance, which I will pay off and then close the account. They did. They told me the balance and I paid it.

I've been a customer with U.S. Bank for many years. Always great service locally. Unfortunately cannot reach loan officer who they provided to me from out of state as local branch doesn't offer mortgage service. No calls, no emails, no contact. How did the person digitally sign for my loan but never respond after that? Needless to say I found a home, had u.s bank pre-approval letter, but process to buy wasn't possible since U.S. bank was not responding. Fortunately a local town specific bank got me approved same day on the phone. The bank was happy to have me as they mentioned how could they not follow up with excellent credit and income for house that fits my well within budget and being a long time customer.

It was good the 1st week of being a new customer at US Bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear. But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning.

My main problem with the Dispute Department at US Bank is that I felt something was fishy in how a dispute was declined. When I kept pressing, they made it sound "possible, but not promised" that if I went through some hoops, they "might" approve part, but not all, of the dispute. What is fishy here is that both the male who handled the case and also his department supervisors seemed to have some sort of particular bias which was hard to pinpoint but was felt. I felt there was no empathy or real connection with my situation and that the blanket "no" was something beyond just procedures and rules.

Don't ever go with US Bank. If you are a customer who has never been late on a payment and you request a skip a payment forget it. They do not care about their customers and they will not work with you. They would rather see you go through a hardship and let you do a skip a payment for one month. The only thing I can say with this bank is to run as far away from it as you can. As soon as I can I will be leaving it. They should not even be in business.

Customer service continually makes mistakes on several occasions giving out wrong information. Customer service has a poor attitude and not into customer service. You were on hold for 15 minutes when you call in. They show disinterest on the phone and going the extra mile. They are combative and confrontational. Upper management should do something about this.

I needed to increase my credit score so I could refinance my house. I was paying my credit cards down to below 30%. I had already paid more than the minimum payment for October. November 4th I paid 7k. December 2nd they reduced my credit by half saying I missed my payment. They said the computer applied it to October instead of November and offered no help. This Bank has no human touch. Don’t use these guys.

Doesnt matter which branch, what time of the day or week, service is horrendous. Simple transactions take 10 minutes. Forget the drive-up windows, dont waste your time or pack a lunch to eat while you sit in your car wasting gasoline. US Bank has laid off a bunch of tellers also which makes things even worse. Put your money someplace else, US Bank has forgotten the concept of service to all but its largest depositors. Lousy, lousy, lousy service.

I was traveling overseas and because of multiple logins to the account in different areas, my account was disabled. It took over two hours to get ahold of somebody to enable it again - 5 phone call later... Credit card companies will send you an alert that you respond to. Not USBank. They just lock the account. Being a bank this size, you think there could be more than one person that could handle my situation, as I assume it happens all of the time. Not very impressed with US Bank. My Credit Union is much more responsive and it is indeed the better choice.

US Bank is by far the worst banking experience I have ever had. I can call about the same issue 5 different time and get 5 different answers. No one has any ideas what is going on or takes initiative to help you. Their goal is to get you off the phone as quick as possible and be done. Issues I have had...

I had US Bank for some time now. But as of last week Nov, 27 2019 refinanced with a different company. They said for me to call US Bank and cancel my December payment as because of my refinance. So I called and the lady on the line said, "no money will come out in December" ... Well today December 2 I checked my bank statement and there it is, a withdraw from US Bank. Now either the woman was lying to me. Or she hasn't a clue on what she is doing.

I was the victim of fraudulent activity on my checking account and first of all, was not alerted by US Bank that there were 6 ATM charges within 3 days in a completely different state. Long story short, it took nearly 30 days for me to receive credit for the fraudulent charges, after many phone calls to customer Service representatives that incorrectly recorded the fraud claims, told me that they sent me documentation which later was verified that they did not, and spoke to over 5 US Bank employees that simply had no idea what they were doing. I would recommend NEVER using US Bank. PS. They charge you fees for pretty much every activity that takes place on your account.

Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs.

Do not get a mortgage through this bank! It has been a nightmare from day one. I fell behind one payment due to a divorce. I get paid every 2 weeks. I was going through a hardship, but would recover, I always do. I explained this to them and they stated they would notate the account. They keep harassing me. They call me twice a day, every day. I cannot answer my cell phone at work at any given moment so they call my WORK phone. I finally talk to a rep and she asks me the same questions, I have to explain the whole situation again for the 3rd time because she stated she doesn't see any notations on my account. Now they are sending me foreclosure notices. This has all happened within 3 weeks. AND I receive 2 statements a month.

In 2016, I opened a deposit certificate for 5 years at a US Bank in Chicago. In June 2019 I left the USA on business. After returning to the USA in November 2019, I read a letter received from the US Bank that I should sign the attached note within a month and send it to the bank. In November 2019, I took the note to the bank, but my certificates for several hundred thousand dollars were closed in September and the money was sent to Illinois as having no owner. I stayed with certificates whose end is to be 2021 but I don't have a dollar in the bank anymore. I have to look for this money on my own, the bank does not help me despite the fact that I have valid certificates until 2021. The bank decided that there was no activity on the certificate quickly they closed. From the certificate of deposit I could not withdraw or add deposit. So what activity could I do. They don't know that either.

A disposition fee is paid when you don't release a vehicle. I released a new Jeep Grand Cherokee. I am still paying a disposition fee as Jeep financed the vehicle initially through US Bank and now the financing is through Chrysler Capital. As a consumer, I had no way of avoiding this fee which was intended for individual who don't release and I did. This is an unethical business practice.

I have been with US Bank for over 40 years with another name. They gave me good credit line. But their app and online never works and their customer service techs are not trained to troubleshoot so all they say is "I don't know". I have received alarming statements with incorrect information and they make too many mistakes. On top of it there are the rudest operators that act like they are doing you a favor when you try to report an issue. The bankers have been nice, but with so many of the banks closing, why would anyone trust their money with a bank so ill equipped and without anything working. I feel safer going with a well known bank, that everyone else uses too. I will probably ruin my credit moving everything to another bank, but I will sleep at night knowing it's safe.

I recently refinanced with US Bank and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). When the notary came to my home for closing. She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said he had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. He was very surprised, as was the woman I spoke with in the escrow department.

Do not bank here. My experience was that this bank put a "fraud alert" on my account and shut it down after transferring money from my bank from out of state. I received no phone call, text, or email stating that this happened. I got a snail mail letter 5 days later. In the meantime I had no access to my money. In the meantime I had to get to that money in time for closing on real estate. The only way to do so was to wire transfer that money to my son's account (at the same bank) and pay $30 on my side and $10 on his side. The bank refused to cover the cost for wiring/receiving these funds. While I was sitting back at my old residence, out of state, they said, "go to a branch to take care of this"... And the closest branch to me is 3.5 hours away. Although it being the bank's fault, the only way for me to obtain access to my money was to pay $40 in wiring fees. First US Bank branch I see, I am pulling my money out!

Just got off the phone with an representative from US Bank. She was full of contradictions, and sarcasm. I requested a simple change to how my name appears on the card. I wanted my first name initialized and my full middle name put on the card face. She proceeded to tell me that that was not my legal name. They would only be able to make changes with a legal name change form. I explained I have not legally change my name. It is exactly the same. I just use my middle name on a day to day, and I would like it placed on my card. She continued to tell me that this is a not my legal name over and over. Hmmm! My legal name? My legal name is not a middle initial, and that is on my card! I will transfer this balance and close this account. Horrible bank.

Just got off the phone with an representative from US Bank. He was full of contradictions, how U cannot tell me how is 280 dollars is missing from my account, and U have the nerve to tell me to go to my online account but yet you tell me, that you all system is different....State scam artists.... Horrible bank.

This bank’s customer service department ruined my credit. Don’t trust this bank with your credit. They seriously have no empathy for people & will take all the money they can get from you by twisting their policy. I had a dispute with them for months talking to multiple supervisors who all told me different information.... Now I’m in lots of debt because they don’t know how to treat me with respect, know their policies, and be honest with me. This bank is full of a bunch of crooks.

I am giving 1 star only because a negative star rating is not available. I called US Bank at 11 asking if I could have a document notarized in about an hour. I was told it would be better to come at 1. I went to the bank after 1 and was told they only notarize for account holders. I stated to the notary I had called and asked about this service and was not advised of this. His response was that when people call they assume they are account holders. They made an already stressful situation worse. I had a limited amount of time to complete this task, which is why I called to make sure they would be able to help. I called another bank and asked for a notary service and was told "if you have an account with us". If you limit this service that should be part of the questions asked.

We have a RV loan with US Bank and been pushing payments automatically via Wells Fargo for 2 1/2 years. Last Spring for some reason one payment was rejected and we quickly (days) issued another payment. US Bank posted the non-payment on our credit record (FYI we both have over 825 credit scores). It took over four months to get this removed.

I was a customer with this financial institution through attrition. My previous bank (Charter One) and before them (St. Paul FSB) were housed in the same facility in my town for 22 years. From day one of US Bank takeover, I was not satisfied with the limited services, always long lines, short tempered tellers, etc so I performed most of my transactions via atm or drive through if it was an emergency. Lobby service was less than desired. I stayed because of the proximity of locations to my clients who issued me checks and the fact that I would only utilize the lobby services if absolutely necessary. On October 11, 2011 I had trouble paying a bill with my debit card, which I always used every month for the last 10 months. Mind you I have (4) accounts with this bank, (20) checking. (1) Business and (1) money market line of credit.

Purchased 2018 Dodge Ram 1500 Truck through US Bank in August 2019. I have contacted their customer service multiple times and have been told in each instance that a request for Title will be submitted and I should receive it in a week to ten days. Almost November and still have not received Title to my truck.

I have not had any trouble until the end of September 2019. I opened a second account and they mailed my ATM card to the wrong address. I finally received the card and had to go out of town, so I thought I took it with me. I could not find it. When I got back home I looked for it and still could not find it. I called and reported it lost or stolen. I do not know if I lost it or not. The man asked me if I wanted to activate it. I repeated that it was lost or stolen. He asked if I wanted it canceled. There is something wrong with that person. It is obvious that I do not want a lost or stolen car activated. It is also obvious that it needed to be canceled. Later I tried to use the temporary card and could not. I called back and talked to someone else. That person said the man canceled the temporary card too. She apologized and said she would have the new card rushed to me with no additional charge.

I've had an auto loan with US Bank for almost two years now. I've made all of my payments on time. My wife was recently in an auto accident, totaling the car. My insurance company issued a payment of just over $18k. We owed a little over $22k, and through this process I realized that my loan didn't have gap insurance to cover the rest. I assumed that I had gap insurance through the dealership I purchased the car through. I'll take responsibility for that. But now I'm in a position where my only choice with US Bank is to either pay the lump sum (almost $4200), or keep paying the note until it's paid off. I can't afford to purchase another car with this car note still in effect.

From day 1 I have had a horrible experience. On July 2nd I had a $47.74 purchase. They deducted $100. July 10th they charged me an overdraft with 1306.00 in the account. Again on July 12th with 1258.00 in my account. This continues at least 3 more times in the next couple of months. They argued with me when I brought them this issue. The Banker would not listen to me but insisted I was confused from just checking my account balance online... Good try Ma'am, but I keep a ledger so you wont be able to convince me of that.

5 years ago, I filed bankruptcy and it was discharged 4 years ago. At the direction of my attorney, I did not reaffirm my mortgage with US Bank. Long story short, after having online service and being able to make my payment online for the past 4 years, US Bank has recently changed their policy and, because I filed bankruptcy and did not reaffirm my mortgage, I am no longer allowed online access to my account or make payments online.

US Bank changed my credit card program from PLATINUM to CASH + card without any notification or consent. My Platinum card had a $0 balance and was not scheduled to expire for almost another 2.5 years (01/2022). I called and explained I was not interested in a CASH + card or the features and was told the transfer to new card could not be reversed. This "early upgrade" marketing ploy obviously benefits US BANK, but not the new card is useless to me the customer. Will throw the card in the drawer and not ever use it again. Beware this "upgrade" scam which is really a marketing ploy.

The atm was having known issues-according to the teller- and wasn't put in for a device maintenance order-or even had an out of order sign. The atm proceeded to produce an error and keep my check during a deposit and printed off an assistance phone number with a claim number. After going inside the location seeking further information, upset for obvious reasons, the Assistant Branch Manager told me there was nothing they could do besides direct me to the number on the receipt. After calling the number, the customer service representative told me that the branch could've assisted and expedite the process, but they didn't. I will have to wait to see if the check was shredded, captured the images, or etc. At most the resolution can take 10 days. So 10 days of waiting for money for my household.

This bank will close your credit account without notice and not work with you about reopening it. They closed mine due to a bad address they sent my new card to. They did not bother to contact me about any of the problems. Customer service was poor as well.

It took me 18 years to pay for off my RV. I paid off the loan two months ago and I've been waiting for my title to be mailed. I've called six separate times and was lied to four out of the six times. On my last call I talk to a supervisor who continued to blow smoke up my butt and did not help me resolve the issue so I still do not have my title. They are telling me it'll take another 45 to 60 days. I have never missed a payment and if the roles were reversed if they are waiting for me for two months they would be charging me Interest, we should be able to charge the bank interest for my lost time. U.S. Bank bought my loan from a different bank that was not something I approved and they are responsible for getting my title. I have since moved to Arizona and now I need to travel to do Mexico to try to get my title printed. This bank is un-American and should be shut down.

I opened an account about 1 1/2 years ago with US Bank in Missouri. I had two checks sent to me for the care of my grandsons, each over 1200 dollars. I cashed one, and used my mobile app to deposit the other. When I logged into my account online through my computer, it said the check was pending, but gave me the first 200 upfront. Next text I received said it was approved, but was on hold for 7 days. Okay, understand that, waiting on the bank it was drawn from to send the money. I tried to log into my app 3 days later, locked out. Same with online account. I called, they said that the bank is sending the image back, for being illegible. I asked if I needed to bring back the original, they said no. I was told that when I get the image in the mail, bring it in with the original and they'd redeposit it.

They damage your credit score by mailing you a card with high available credit line and before you activate it, they close it. This is due to their inefficient system of verification of credit card approval. They first give you a credit card then they cancel you. Denial of credit card does not damage your score as much opening a credit card and canceling it especially if the bank closes it. They report it to all 3 credit bureau!! A week after you get your card they mail, you a letter asking for a copy of your social security card, driver’s license, mortgage statement, past 2 years of tax return (as if they are approving you for mortgage not a credit card!!!). Who wants it!! Save yourself, apply for a different card.

I used to be satisfied with U.S. Bank, but for the last month I have been unable to log-in online. It may be that it is not compatible with my browser (edge) but as far as I'm concerned that is their problem to work out with Microsoft if they want to keep me as a customer. It is time for a return to customer service. You are getting our money to invest in exchange for services. So provide the services!

We used US Bank for two of our car leases. I mistakenly paid a car payment to the older lease account. When I realized the mistake I made I immediately called the lease payment office and explained what had happened. They said they were able to see that the funds were sent to the old account and would adjust it. Months later I received a note from US Bank that they were reporting me to the credit bureau for late payment which would effect my overall credit rating. I sent a letter with the corresponding paperwork showing the funds being transferred from my online banking account on the two accounts and STILL they just sent another note that their investigation has determined that they were accurate. They are frauds and ruin good peoples credit scores for a simple mistake. DO NOT USE THEM!

AVOID THIS BANK AT ALL COST AND I SERIOUSLY MEAN IT WILL COST YOU. I promise you will end up paying more fees than most banks and a lot of them. In addition, they end up adding fees that weren't associated when signing up. They charge for depositing cash, USING your ATM card, in-counter transactions (WHAT!!!) and every other way they can find to get a penny. They also kept several accounts open that I had closed. I'm assuming this has to do with numbers and showing their "Board" they have a certain number of customers probably similar to the Wells Fargo scandal. They will likely be caught. If someone reads this and has the same issue, please contact me and I will gladly assist. 1 star is too many! Go to KeyBank. They are a people bank. I do a ton of business with a lot of money and after 5 years they give me a random "required" call requesting additional info. Being apprehensive of questions answered over the phone, I refuse.

Called card service to know about the cash+ card. In website it says earn up to $550 cash back on first year and it also says no limit on cash back on the same page. Very confused, I called the US Bank card help desk, a woman answered the phone. She was very unprofessional. After I stated my question, she just simply said "hold on" and let me wait for a while. She wasn't familiar with the card terms and need to pull it out from the system and still not able to communicate to me to answer my question. After back and forth a while, I finally understand the cash back is unlimited as long as I spend more than $2,500. Then I said thank you and good bye, she didn't respond with any words and hanged up on me immediately. Very rude. Too bad I didn't catch her name in the first place. But if the system recorded it, it was a call around 11:15pm PST from San Jose to 8002858585.

I have had a bank account with First Bank now US Bank since 1988. In the last year something has changed. 5 years ago I put my son on my account in case something happened to me. I went to the Maplewood office and talked to Jessie ** to take my son off of the account. She said I could either close the account or bring my son in to sign off. It took me a month to get a time my son could come in to sign. I dealt with the manager at Little Canada US Branch Clay **. He was very rude. He asked me how much I made? What does that have to do with me taking my son off the account? He then proceeded to say, I couldn't remove him for 7 days. Meaning I would have to come back a 3rd time to take him off my account. But I can put him on with one visit. This is crazy. So on Tuesday I call the Us Bank line and ask for a manager. After waiting a half hour Felicia tells me Roger would call me within 24 hours. It has been 1 week. No phone call.

I have been dealing with the loss mitigation department at U.S. Bank for the past few years and they recently were in the process of approving my loan modification when all of a sudden some mysterious paper work was needed unknown to myself so they automatically placed my home back in foreclosure. I've been making payments in the trial period and I have sent ALL the required documents they needed but they would always request me to send them again because even after they confirmed documents were received. The loss mitigation process is a HUGE SCAM and a vicious cycle that will never allow your mortgage to be restructured. I will be hiring an attorney.

This bank has never helped with any issue I have had. The answer to everything is “Sorry, we cant help you”. I’ve run into hard times and every cent I had was confiscated from my account. When I found out I called the bank knowing that bills on autopay would start hitting the bank and I wanted to stop the bleeding before It started. I received no help or advice. Then NSF charges started piling up into the hundreds of dollars. I called back asking for some relief from some of the charges. Of course the answer was no. I was charged when a payment tried to go through and again when they returned it. That was $72 per NSF. They took this from someone who had their entire account emptied without their knowledge. Talk about hitting someone at their lowest point.

US Bank recently changed its online access policy for mortgage holders who have filed bankruptcy. Basically you cannot access ANY information online regarding your mortgage. You can only use the phone system to gather information about the status of your account, see escrow information, or make a payment. Previously, if you had declared bankruptcy, but had not discharged your mortgage you could at least SEE your account information, but now you can see NOTHING! I received no formal notice about this change and feel it's a purposeful attempt by the bank to make maintaining my mortgage as difficult as possible by not providing me access to that information. On top of that, there is a fee to use the phone system for payment. I would strongly discourage anyone from using this bank for any financing purposes. THEY ARE THE WORST!

We sustained a loss on our home. In which case the insurance proceeds were signed over to US Bank for monitoring the repair. However, they refuse to give us any money to complete the repairs. They require 95% of the repairs to be completed before they will release our funds. Can't complete $50,000 in repairs without some of the funds. We are already out the money we fronted, they won't even release those funds. And they require repairs done within 90 days.

After 7 attempts to contact them regarding fraudulent application I give up. They have zero interest in helping anyone. I got more help from a fast food employee. Easy to see why they have 181 bad reviews.