US Bank Reviews

When I talk to the managers at U.S. Bank, manager 1 is just like tough... I speak to his boss and he tells me Walmart charges a fee to cash checks... I respond with, "So does your bank, $14.95 a month in fees!" So he refunds 3 months of fees but tells me I still can't have my money till Wednesday. "Sorry Son, I hope you don't get hungry and I have enough gas to get to work the next 3 days while I wait for my money to be available to me."

I ask the manager to talk to his employees about communicating with their customers about upcoming events that will make the money they work hard for to not be available to them and that I realize a bad Google or Yelp review might not mean much to him, maybe someone in his company will read it and think damn, we need to address this. Now I have to go 5 days without access to my hard earned money. Remember U.S. Bank we are called customers and customers can take their money to other service providers!

This is fraud by US Bank. Since this now there are several atm withdrawals similar in locations my husband and I have proof of not being at $2000 fraudulent atm withdrawals 4 cards later. None of my atms have been refunded. July should not need investigated. They had contact with us and knew money wasn't given to us yet refuse to access their calls. State we didn't file a claim even though I faxed proof with records that I have. The other atm charges are fraudulent and they are not refunding money from atms. There were drink charges in July refunded but not atm refund of money. They saw my card was locked. They are taking advantage of my and my husbands identity being stolen And my mental health that they use to confuse me.

I have police and identity fraud reports for Oct 1st and proof we were not in same area yet they switch us dept to dept buying time to not refund. July money is in there. Error they are aware of. I need my money. Perhaps I need to protest outside US Bank offices and join up with customers for a class action lawsuit to get my money back before Christmas and I will do it the legal way and get media attention. This is fraud and theft by US Bank.

I was asked to be transferred to a supervisor (Ann) which was extremely rude the minute she got on the phone with a aggressive, "what can I help you with" tone. I was asking general questions and she rudely says, "What you need help with today." As I explain to her several issues she tells me to hold while she pulls up her screen. Which shows she had no intention with looking at my account to see what was going on. Poor customer service from customer service supervisor and miscommunication from the branch from the time I first open this account which will be closing soon. I would never recommend this bank to anyone. Even if you ask millions of question they are likely to change the policy within year of banking.

I advised him that US Bank allows their customers to add and remove authorized user up to 7 on each credit card so how is that a risk for US bank and why am I being punished for something that the bank allows... I really questioned him on my Business credit card because a company can add and take away however many authorized users as they want because employees come and go, then he tried to switch it up and say my business credit card was closed because they need additional verification from me like my ID and Social Security card/ and my business EIN in order to re-open my business card. I told him that I have not received any notifications from US Bank requesting this information or any emails and that they already have all this information as I had to provide it from the very beginning to their underwriting department in order to be approved.

I challenged him and stated why would US Bank take such an aggressive approach to close my business credit card 1st before allowing me to provide whatever additional documentation he claimed they need. Keep in mind that I have had this Business credit card for 3 1/2 years with Excellent payment history and even keeping my usage way below 30%. Also I advised him that my personal accounts that he closed had a zero balance and no alarming activity has taken place with these cards so why does it matter that I have authorized users, that's my right and I will be held accountable if anything did happen... Bill ** was very unhelpful, he was not being upfront and the reasoning he gave for doing this to me was ridiculous. He also had the audacity to not be truthful to me at 1st and tell me that once the credit cards are closed he can not re-open them.

Now go figure a Company like US Bank which is a multi Billion Dollar company does not stand behind their own Core Values and hires people that are not forthcoming with their customers and make their customers feel like they have committed fraud but when it's them committing the fraud against us. I also left a voicemail fro George ** which is Bill ** supervisor and have not received a call back. I am taking this complaint to P.W. Parker the Vice Chairman and Chief Risk Officer and to Mark G. Runkel the Executive VP and Chief Credit Officer of US Bank. I have a lawyer on speed dial if I do not receive appropriate and timely responses from the Executives.

I went to the Genius Bar at my local Apple store and had them diagnose the problem. They concluded that the phone was damaged and could not be fixed and wrote a report saying that I needed to replace the phone. Lucky for me I had cell phone insurance, so I thought. Somehow the insurance carrier for my US Bank Visa, Card Benefits Services, determined that the non-functional microphone did not qualify for accidental damage and they denied my claim. I contacted US Bank executive resolution team and asked them to look into why my claim was denied and they could not provide me with a rational explanation for upholding their insurance carrier’s decision.

I would not recommend to friends or family that they sign up for a US Bank Platinum VISA because the card is not competitive in features and benefits to my other cards, except for that one benefit, which did not even live up to the commitment in their own brochure for the US Bank Platinum VISA. I only charged my cell phone service fees to the US Bank VISA card, all my other expenses were charged to my far superior credit cards, so I now I won’t even use my US Bank VISA for that one monthly expense. Insurance that is unwilling to pay legitimate, documented claims consistent with their stated coverage is worth nothing.

I knew about the one cause I signed the paper to close it but the second I was told it was Closed to Branch manager discretion. I WAS NEVER NOTIFY at all. I have gave my employer the new account for direct deposit. I Get paid tomorrow. Now I will in the dark. Car will be repoed. Rent late. I was discriminated because was a ** lady. What kind of business close a new customer account due to how they feel? I will calling my lawyer tomorrow to get some paperwork drew up. I’m very upset. I been at work since 4:55 am to 3 pm and I come home to calling y’all to tell me that. I needs answer. I smell a lawsuit for discrimination.

As I proceeded to inquire as to ‘why ask me all the other questions’- which I answered correctly would she discontinue the process, she became hostile and argumentative- talking over me, and I hung up! I called back and spoke to another Customer Service Representative, who was kind, but promised I’d only be on hold for a moment... I hung up after 10 minutes... Last but not least, I called and spoke with someone who was considerate to my dilemma, placed me on hold for Card Services, who took the call within 5 minutes. She activated my card, but when I asked why these cards didn’t come with a phone number to activate- like I’ve in the past, which would have saved me time and a headache, she told me someone in my household must have removed it!!! I cannot believe the incompetence!

When we entered my front room, he stopped to take a picture of it and I explained that the houses next door recently sold for $540,000 and another just sold for $630,000. Both were on the creek and have very similar square footage. His response was “those houses were either new or remodeled, this house is just old!” My response was my house was the “Home of Tomorrow for 1941 and has carefully been preserved to maintain its original design of Streamline Art Deco.” I also mentioned that I’ve invested over $60,000 back into the house since I bought it and it’s better now than when I purchased it. As he walked through my house like an elephant dropping dirt and grass ALL OVER MY HOUSE! He was opening doors, cabinets, and just leaving them open. I was having to follow behind him and close everything up.

I also asked him since I was paying for this appraisal that I would like a full and accurate estimate including the square footage because, I believe that house is actually larger than what the county has down. He responded that he’s not going to do that and he’s simply going off the footprint that the county has listed. So, as we went room to room he took his pictures and when we were done, so I thought. He turned around at the last minute and RAN down two flights of stairs back down to the first level and was taking pictures of what I have no idea since I was trying to figure out what the Hell he was doing.

When I arrived down to the 1st level of the house (the house is 4 stories total) I asked him “What the Hell are you doing? You were already down here and took pictures!” His response was “Oh I thought I had forgotten something down here.” I responded, ‘No, you didn’t leave anything down here as I was behind you the entire time we were here.” His response was that “Ok, well I have everything I need and we’re done here.” As soon he left is when I call to file a complaint about him. I have never felt so intimidated in my own house by someone and for a service that I paid for. This person poorly represented US Bank and is NEVER WELCOMED on my property again! I feel that when someone opens their house to someone to inspect it, that it puts them in a very venerable place, and to be disrespected in my own house is totally unacceptable.

I hope that someone can further investigate this, because I won’t want others to have the same experience that I had with this person. Furthermore, in this entire process I’m told by US Bank that this person still has not sent in his report. I don’t understand what’s going here since an appraisal usually takes 3 days for a turnaround. I’m very dissatisfied in this entire process and here it is November 8th, 2 months later and I still haven’t gotten a resolution on removing the PMI from my account. I will never recommend US Bank to anyone ever, since this has been a horrible experience and is still yet to be resolved.

I’m really considering turning this case over to the Better Business Bureau, since I have called in several times to US Bank and spent hours on this and keep getting the runaround and dead-end promises. I have maintained in professional through this entire process and received nothing but empty promises that this was going to be resolved. I’m left no further ahead than when I started this process with the first inquiry/request on August 29th. Except now I’ve paid for an appraisal that I don’t have in hand and a couple additional months of PMI. I would like this to be resolved and my faith restored in US Bank.

I filed a complaint and US Bank's response was "you may have been a victim of fraud." Period. Their computer systems are so skeeved out you can't get them to fix anything they screw up - an automatic 1 month wait for any ruinous crap. I have never had a bank do this to me. I once had a debit card stolen, and they canceled the card but never was any existing money placed on hold like this! They kidnapped a 6,000 dollar check! I am sure they are making interest money off this. Thanks Corporatism. Robbing the poor to pay the rich!!

I decided to not give up right away, and I call the branch where we opened the account 7 years ago. I explain my dilemma. Sadly, and also no surprise to me, I was met again with incompetence and plain poor customer service. This is not the first time. The employees in these small towns are for the most part poorly trained and uneducated about their very own services. It was a pointless discussion. And nobody at the branch took ownership. I ask you: Where are the people that know how to solve problems?? Furthermore, if correct information had been provided to me at the time when I decided to make this transfer of funds, we would not have the issue to begin with. Shame on you, US BANK!!!

I asked how is that I watched the local branch manager send you a copy of the receipts for payments with the last being marked as paid in full. Yes they got it sorry going to be another 5 to 10 days. It is Constant delays with them still no money. It has been over a month since they received the insurance check. Over a week since their inspector came to inspect the work. How does anyone get their homes repaired? I don't know of any contractors willing to wait on a bank for payment especially not US bank.

Calling customer service is always a long wait, and only a supervisor can actually do anything, like waive an incorrect overdraft charge, which they only did once. Now they will not even do that, even if you have overdraft protection on your account. Customer service reps are commonly rude and disrespectful. The CEO was paid $16 million dollars last year. They are closing branches all over now and even if there is a problem, the local branches say to call customer service. This is the worst bank I have ever used and will very soon be a former customer. My recommendation to everyone, is to never use this criminal bank. They should be shut down and the executives sent to prison... There is a reason for that one star rating and so many honest reviews that express very similar dissatisfaction with the rotten US Bank service and thefts of customer's money.

It’s not that hard when I make it very clear what I want done but have to constantly ride herd on them. If US Bank was the only bank left in this country I would put my money in a mattress before I’d use them. And once mortgage done would rather be homeless than let them manage a mortgage. I thought Wells Fargo was bad years ago but no comparison.

Mind you I never received a notification that anything had changed on my account. In fact, my card had been denied more than once during the time of July and September, which proves the settings had not been changed. When I tried to explain all of this and ask that these fees be reimbursed, I was told "We are not refunding any of these fees." I got the same response from the actual branch manager in the McHenry, IL location where I actually bank. I am closing my account TODAY. This bank is nothing more than a chain of thieves working in cohorts to rob the average every day hard worker of their earnings. They should be shut down!!!!

I asked, "How come the manager never contact me about this hold?" Of Course sonia was not available to talk to me, then I kept calling, went to another branch and they got a hold of her, she stated that she called me but it was a wrong number. I am thinking my number has been recognized every time when I call in about my ATM and how does this manager dialed out the wrong number and not check the record or send me any mails. She stated that they hold my account because of my $23,000 wiring from my escrow back in May 10, 2018 and my withdraw of $10,000 immediately after that for home improvement, I thought this is absurd. Why DIDN'T they write to me immediately after that if they found it as a problem, why did hey waited that long to bring up the issue.

She said she explained to the back office and they will release a week later, here I am a week later the account is still NOT “hard hold” released. There is transaction every day for my business and they do not understand how much money loss my business endure for them to block my account like this. My attorney and I are filing a complaint in Court against the Sonia ** female and US Bank for their noncompliant actions.

We deposited the $3000.00 check on 06/15/18 into our non US Bank account and sent US Bank a payment of $3000.00. On 06/18/18 they applied it to the check we just wrote. We incurred interest charges of $39.43, $44.15, $44.94. After 55 minutes on the phone with customer service, they agreed the $2336.10 should have been covered by the $3000.00 payment. They said no more interest will be charged on the $2336.10, but they will not refund the incurred interest. Also, they charged $119.00 to use the check, which knew would happen. I asked Tonya CS service, "Who in their right mind would use a check, incur a $119.00 charge, and pay it off in 3 days?" She said it happened all the time.

This scenario played out a second time roughly equal to the above narrative. Each call lasted about thirty minutes. Why bother? $150 sign up bonus for this new card is not even worth the bother. Funny thing is, my mortgage used to be through US Bank and I found that department to be totally inept as well. I just needed to vent, thank you for the forum to do so.

When asked when the funds would be available, US Bank stated they would not release any of the funds and insisted she wait 2 days for half the funds, and 8 days for the remainder. This was a settlement check on a national insurance company, and a simple phone call would have confirmed the funds were available. This bank refused to make a call. In this electronic day and age, there is no way it will take a week to have the payment clear, and this practice is purely to gain additional interest on the funds in my opinion.

When I tried to explain her situation and questioned the teller and the branch manager, they curtly stated they would only talk to the customer and literally yelled at me for trying to help her. The manager then proceeded to tell me that I should loan her the funds until they clear if I was so worried about it. My sister's rental from the insurance is only covered for 3 more days, so she will be without a car due to this bank's poor business practices.

This company could care less about people disabilities or their need to have someone assist them in some transactions. She was standing there next to me asking them to talk to me and they refused. Additionally, they were extremely unprofessional and rude in their handling of the situation. I will let everyone I know how poorly US Bank treats their customers.

I have moved my business banking accounts over to a different bank and they had no issue giving me the same credit line I asked from US Bank (my credit score is right at 800). I am now in process of closing out my business credit cards and moving them to Capital One. I don't have experience with Cap One but figure it has to be better than US Bank. The only redeeming quality I can find at US Bank is the 800 reps. For the most part they have been adept at trying to rectify issues but were limited by the technology (or lack thereof). They were polite and at least seemed to care unlike my local branch. I've spent more time on the phone with US Bank over the past 6-months than all of my banking calls over the last 10 years. A real waste of a CEO's time and could have been better spent running my business than trying to get the bank to do the right thing.

We provided them with our auto loan pay off amount last week and were told everything was in order and we would be signing on 9/4 and loan would be funded 9/7. When we didn't hear anything about mid morning of 9/4 we called US Bank to get a time for the signing. AGAIN they needed "another pay stub" that they had received previously. We sent it, and then got a call about an hour later and we were told that we were not getting the loan because our credit score had dropped. The only reason our credit score dropped was because they told us not to pay our outstanding debts! This bank has ruined our credit and now we are unable to get another loan at this time due to our credit score, which US Bank has ruined!! I wish there was an agency where they could be reported. Ruining people's credit should be a crime. I DO NOT RECOMMEND US BANK!

I was curious as to why I had not been notified regarding the fraudulent charges, and subsequently not notified that my account was deactivated. I was then transferred multiple times to different departments including Customer Service, Fraud, Internet Banking, and finally back to Fraud. There was initially a 30 minute wait time. Most of the representatives seemed angry. They had different reasons why we were not contacted regarding the incident, from not having a signed disclaimer to contact us, or that our voicemail did not identify our name, only our number, and therefore, they could not leave a message. Our phone record does not reflect their attempt to call. I think this hour on the phone with them illustrates the worst customer service I have ever experienced. They are about to lose a customer.

We contacted Quicken Rocket mortgage and the experience was like night and day. They cared we had a time limit and tried (successfully) to carry it out. We could go online and get updates easily. Our contact person immediately answered questions and on his own contacted us to keep us updated. We received the loan without difficulty in 3 weeks. I wished US Bank from the start would have said they do not care to do loans any longer. US Bank was a terrible option for a loan.

20 years with US Bank and after this I’m done, because I really needed MY money if I would of had extra I would be able to wait but I don’t and this whole situation is just frustrating. Customer Service is horrible when I called about the overdraft fees that were coming in. He said, “Well this year you’ve paid $900 in overdraft fees so it seems like a habit of yours.” The nerve, I told him not to worry about my habits as long as US Bank is getting paid my habits then they’re making money off of me so he should be happy I’m making US Bank money and not throwing it in my face. I told him, “My account is not closed so obviously I’m up to date right.” But they can keep MY money and no one’s is jumping hoops to get it back to my account. I’m definitely closing my account after this is settled and US Bank can’t do or say anything to make me stay. 10 business days is WAAAYY too long.

You get none of this US Bank & to add insult to injury, it is your fault entirely for even placing them on such a pigmented pedestal. Imagine my surprise to hear that there is nothing they can do to intervene in the automated actions of their 3rd party managed ATM’s. Imagine my shock when their glorified sales rep (they refer to themselves as “Banker’s”) place the blame solely on me for expecting to be warned (JUST warned) about a $1200 check suddenly being reversed & overdrafting my account simply because I’m in the middle of a name change (never mind the fact that it still had my husband’s name on it as well & that our account is joint). Imagine my utter shock to discover than when I vehemently denied overdraft protection, I didn’t quite pick THE CORRECT option that would not only deny just Visa transactions, but RECURRING Visa transactions as well!

Gosh, I must just be SO LAZY to not have realized all these rules about my account THAT WERE NEVER EXPLAINED in the last 4 years I’ve owned this account & NEVER OVERDRAFTED, or even the last time just this year I called regarding this same matter & was explicitly told that ONLY ACH transactions would be put through. What’s crazy is that these people honestly believe that because of $90 worth of transactions going through (which again, should have been declined- oh don’t worry, they now made sure to click that option for me this time! So no big!) it’s entirely justified to STEAL $180 even though it sat negative for all of TWO ** DAYS.

Ladies & gentlemen, not even WELLS FARGO, the king of banking horror stories, did this to me. My account could sit negative for a total of 3 day’s & I would maybe incur ONE fee. Yup. So think TWICE folks, this is not the bank for you, trust me. I expect to be treated like a number, I expect fees when I make mistakes, what I DO NOT expect from a PHYSICAL BANK that I can go into is the lack of help, transparency, & theft I’ve been provided with despite the 4 years of WEEKLY direct deposits (every Friday) my husband & I have made!

Oh, this is rich too, one day, for no particular reason at all, US Bank closed our savings account even though we’d just had about $1k in it a couple weeks prior & were about to put more in. Oh! & while we’re at it, let’s mention the fact that our account is supposed to be FREE with a qualifying direct deposit, ask me why we’ve suddenly been charged every month this last year... Guess what? I have no idea & neither do any of the reps!

I would ask a qualified banker, but the THREE times I’ve put in a request, nobody calls us back! & remember, those “bankers” they have at each location... They’re sterile sales people! Last, but certainly not least, the rep I JUST spoke to (she’s the FIRST kind rep I’ve ever spoken to through them) said that customer service reps are completely neutered. They can ONLY reverse fraudulent transactions, no bank fees, just fraudulent transactions. You need a “Banker” to do everything else. But they don’t call you back! So yeah... I recommend looking elsewhere. This is one pile of crap you do not want to have a relationship with.

They were all nasty and acted like I was bothering them because I wanted the NSF fee taken off because it was their fault and not my fault. I talked to three supervisors and the last one said to me, "I am going to tell you how this goes. We are not going to take off the fee," even though the money was taken out without my knowledge and they don’t care. I then told the supervisor, "No. This is how it’s going to go. You can take the $40.00 and shove it." I just canceled my credit cards and accounts I have with them and will never do business with them again.

I’m an IT contractor who travels for work and uses his business checking account to get paid. Sometimes I work as a W2 employee so my business checking account goes unused for long periods of time between contracts. Before leaving my home, I could not find my debit card or checks, but I checked Google and it looked like there was a US Bank branch near my work in Manhattan. Clients are regularly slow to pay me for the first time and travel is expensive (I was traveling with my family this time as I have a new 1 year old), so it’s regular for my funds to be depleted to a critical state and my credit cards nearing their max by the first payment. To my dismay, it was two months before this first payment, plus Google was outdated and there is no branch in New York at all, or any state I could drive to in a reasonable amount of time.

I called the business “service” center in a state of panic needing new checkbooks or a check card or something as I really needed to pay bills at this point. They said I’d have to change my address, so I changed my address. Then the business “service” center then told me I’d have to wait 30 days now to get checks (would have been nice if they told me this before… could have had someone go to my house on the West Coast and send them to me). I’m with my wife, child, and just spent $20K moving us to New York… I don’t have 30 days to wait, I’m out of money now. So I asked if they could wire transfer or ACH money to people I’m desperately behind with.

This is not an unusual request for most banks, but apparently the “service” center at US Bank saw this as some sort of security breach so they locked my account. I can no longer use PayPal or anything from the account… It’s totally locked. I cannot fly to a state with a branch, I’m almost completely out of money. I’ve been able to buy over a million dollars’ worth of property with bank funds with notarized identification… I’ve never met a mortgage banker personally.

Mind you, I was upset when I called and I'm progressively more and more upset on every subsequent phone call. My life is slowly getting ruined by my inability to access any funds at all. Wouldn't you be upset? Do you think you could keep your cool if everything in your life was crumbling because of the incompetence of a few bankers. I really feel like the "fraud" hold was put on my account as some sort of punishment for losing my cool. I spent countless hours calling the business “service” center. Randy ** is the manager there and I was told several times he was the one who made the decision to keep my account locked these past two weeks. I’ve left countless messages with him and he has yet to call me back.

Tawnie ** tells me I can walk into the branch in Los Angeles with my ID and she’d un-freeze my account, but if she has the power to do this, why can’t she accept a notarized letter like EVERY OTHER BANK ON THE PLANET? Why can I buy a house this way, but I can’t unlock my own funds? Tawnie tells me repeatedly that it’s Randy’s decision, but she won’t conference in Randy so we can get to the bottom of it. So my checks bounce, my e-mail fills with notifications from Experian that I have new negative items impacting my credit, can’t pay for my short term rental in New York so me and my family are about to be homeless, and I can’t afford to fly home. A complete nightmare.

Finally got ahold of another manager, Aaron (ID # **). Tawnie thinks she’s waiting for Randy, but Randy it seems is now on vacation for the next two weeks. Aaron will not take the 5 minutes it would take to call Tawnie to clear this up, and Tawnie will not take the 20 minutes (takes longer to get through to the Business Service center) to call in. The problem seems to be a deep systematic failure at US Bank. A deep apathy and complete lack of human empathy on a scale that is aggressive. Anyone who banks there is really really foolish.

Hit my checking acct with a finance charge for not keeping a $25 balance on the day the statement period ended. I had withdrawn the balance simply to close the account. This charge was fraud as far as I am concerned. The branch manager knew it was wrong and did get it reversed after 10 days. US Bank corporate didn't know what its branch was doing, and vice versa. Example, the branch recognized power or attorney (after taking more than two months to do so). 1-800-US-BANKS could not see that information, or that I was approved as a co-signer on the account as well after submitting a notarized identification. I take care of my elderly mother's finances, but live 2000 miles from the branch, and they do not exist in my state. I could never set up online banking to make it more convenient, because I couldn't get a pin number from 1-800 US-BANKS, because they didn't recognize my standing even though the branch did. Catch 22, multiple times.

The definition of a cashier's check according to WIKIPEDIA is "A cashier's check is a check guaranteed by a bank, drawn on the bank's own funds and signed by a cashier. Cashier's checks are treated as a guaranteed funds because the bank, rather than the purchaser, is responsible for paying the amount." US Bank has made this process extremely stressful. I will NEVER bank with US Bank again. I would recommend closing your accounts before they turn into an estate.

So the same lady that had a taboo on Nigeria handed me a check and closed my account. I wrote to the corporate as I always do because unless enough people file complaints events like this go unnoticed. I was apologized to. I said but how do you know the person who was to receive my wire wasn't in need? We need some law changes in banking in America. I don't recommend this bank for money services.

Any "real" bank would have never even let the same transaction post to the account more than once, let alone put the onus on the victimized consumer. It would have been corrected and retracted immediately if it ever even went through more than once; at least that was my experience with 2 other banks. When you argue or ask questions, the dispute department rep just monotonously rereads the disclosure statement over and over again... unhelpful. Last time I ever use this POS debit card for purchases. I am withdrawing the rest of the funds immediately and transferring them to my real bank account.

They are cheating hardworking people out of their money and now years later they are still trying to come after me. I let that account sit for a couple of months just to be sure I had everything come through and then I went and took my money out ($30), which they didn't want to give it to me. I had to get a manager in order to get my money and now they are saying I owe them over a thousand dollars. What a crock of **. That was in 2010, now in 2018, they are trying to report me and say I now owe them over $1000. I didn't get checks from my account. I only had a debit card and I rarely used it. I only had the account for 6 months and then two months later I closed my account because I wasn't using it nor did I want to have this bank handle my money. They are a rip off.

Received a check in the mail for savings account. I also had a US Bank investment portfolio which I have since closed. I have received no info from bank regarding these pending transactions. I did receive a phone call from two places that I have satisfied. I've had a mess trying to change direct deposits and bills that are withdrawn automatically each month. I cancelled my cancer scan and lab appointments for July due to auto withdrawal for my United Health care premium, they could not cancel EFT in time. I want to know how to get this mess figured out.

I take pride in my credit score, pay my bills on time, I never knew this was going to happen, I would of made a change in banks. I don't need all the added stress this is causing. I know this has to be a screw up by US Bank. Why am I not receiving any notices about items being returned, I didn't keep track of all of the places I used debit card days prior to this, always had plenty of money in account to cover my purchases.

On Tuesday, no money. I called and got nowhere. The representative literally said, "We can’t just give you back your money.” Unbelievable! I went to the branch. The manager told me that they should have it resolved in 10 to 45 days. If it was researched and found correct, they could put a provisional $400 in my account hopefully within 10 days. Once it has gone through the process which could take up to 45, it would be corrected. I will have to WAIT for “their process” to complete before I get the $400 back. So basically US Bank stole my $400 until whenever??? Where can I get help? I can’t wait that long? Ugh.

They are inadequately trained to handle questions. Instead, they engage customers in frustrating redundant and time-wasting questioning. Even the so-called specialists seem to engage in similar frustrating and embarrassing arrogance. In particular, a young woman by name Erica demonstrates zero skills in interpersonal communication. She was inconsistent, arrogant and falsely claimed that she has no supervisor. I asked for her manager, she claims to have no manager.

Issues: US bank demands cumbersome document be filled and submitted by both the insured (us) and the contractors that work on restoration and repairs. The forms are confusing and grossly deficient. They also require the adjuster's statement of work, signed contracts between the contractor and the insured. Also, the checks issued by MetLife to be mailed to Springfield Ohio. The horrible process is managed through a website www.insuranceclaimcheck.com which is not transparent to the US bank employees handling questions and resolutions.

2. Calling customer hotline is painful, frustrating, confusing and extremely time-consuming. And the US bank employees at the desk take additional pride in irritating and smashing customers. 3. Mailing checks to contractors can take weeks if not months. 4. Money not readily available to pay a deposit to contractors. 5. The US Bank employees at this site lack the ability to understand the tragedy of having a home damage. They have no respect for elderly and old people.

The bank in a letter which I have advised me not to do so and that this social service, Stowell Associates of Milwaukee, was honest. US Bank uses this social service for others like me. After a 5 year period this cost me $150,000 and the bank has not reimbursed me for any of this. Now we are talking smaller amounts but still... when you close a revocable trust account which I have done the bank charges you $1000 for doing nothing. Banks have been charging amounts like $25 to close your checking accounts. There was a bill in Congress to stop this I believe mostly just per these small charges.

A man who managed my account and has since left US Bank on his website said the bank he worked for which was USB did a lot of self dealing. A professional investment advisor told me he would never use any bank as a trustee. But at least don't ever use US Bank as one. I haven't covered everything they did wrong. I have asked them to resign because of their incompetence but of course they refuse to do so.

This morning, my clients went into their scheduled signing, set up moving arrangements per the bank's timeline, only to find out loan docs were never sent and issues they had were never addressed until the escrow officer followed up. When I called Jennifer ** to follow up, she said: the closer is on vacation and didn't assign the file, the escrow company increased fees therefore we can't close on time, and it may not be until tomorrow that loan docs are sent.

While just asking her to push for a rush on this file, she simply hung up the phone on my face, for the THIRD time since we've "worked" together on this sale. To add insult to injury, I tried calling US Bank's corporate office only to be shut down and told I cannot speak to anybody handling this particular file, even if it meant my client had questions. Unbelievable, unconscionable, and extremely unprofessional. I will never refer or ask that any client of mine use US Bank for any of their banking or borrowing needs. This was the worst experience and I can't even comment for my client.

After 9 months of dealing with US Bank, 2 applications and 9 lousy so-called account managers later, we were ultimately denied any modification program. This blew our mind since we have approx. 70% equity in our home. US Bank all by themselves destroyed our credit. We had no other debt other than a small college loan and a small truck loan. Absolutely NO credit card debt at all! Since they wrecked our credit unnecessarily we unable to even try to find other financing. Fortunately for us we were able to pay off US Bank and rid ourselves of the cancer that they are.

After 60 years on this earth, this by far was the absolute worst experience we had ever had with a bank in our Country. Maybe it's time for this Country to step up and start taking care of their own - FIRST! We closed any accounts we had associated with US Bank and will NEVER use them or recommend them again. Good luck to any of you in a loss mitigation situation. What was designed to HELP people in need like us was NOT there when we needed it to be. If not for all our years of savings, US Bank would own our home today. Shame on them! They are nothing more than common thieves!

This seems very suspicious to me as if they want to use the money as they see fit in lending to others, etc. I was expecting a delay in posting for my local branch sort of interrogates you when you walk in with cash of $500 more from playing video games - the only thing that missing is the bright light shining in my face. They want to know where you got it, what is your job, etc. If I come with a check they don't ask, not even for one the size I deposited for the $10K - they just hold it and screw you over. With all the fees they charge you for every little thing and then hold your funds 7-10 days, is clearly a screw over to their customers. That money was to pay contractors for work done. I will now have max my credit cards out to pay the contractors and wait. Thanks a lot US Bank for the royal screw over! I won't forget you...

I opened a personal checking acct. for myself and a family trust account. Despite the fact I explained to the bank mgr. that the trust had a tax ID # and was not my money, the bank made me attach my SS# to the trust acct. It made me uncomfortable, as I had concerns about the trust acct. being mistakenly tied to me as I had a costly outstanding judgment against me at the time. The bank mgr. gave me a false sense of security assuring me that THE MONEY WAS PROTECTED and my SS# would "only be seen internally by US Bank so could not be tied to me or my personal debt." Her gross misinformation cost me double the amount years later-$300,000.00. The bank mgr. retired less than a year later.

Another time I withdrew cash in $100 bills and U.S. Bank gave me COUNTERFEIT BILLS! A few weeks later I went (to another branch) to pay my credit card bill and the bank CONFISCATED MY $100 BILL alleging it was counterfeit, despite the fact I informed them I had gotten the bill from THEM! I paid most bills via bill pay online. One time I paid a property tax and DMV bill, both totaling nearly $13,000.00. U.S. Bank paid them by checks rather than direct bank transfer and LOST BOTH CHECKS IN THE MAIL! This cost me hundreds of dollars in "late fees" due to U.S. BANK'S NEGLIGENCE. This incident was then followed by 2 years and multiple hours of emails, phone calls, copying/mailing documents, corresponding with both government agencies who ran me in circles regarding my request to refund my late fees. I paid the DMV 3 times on one bill and to this day have not received any refund for my multiple payments, thanks to U.S. Bank.

I received a letter dated 5/17 from U.S. Bank informing me they had increased my credit line and encouraging me to take advantage of their loans. A few days later I receive another UNSIGNED LETTER from U.S. Bank's "Account Closure Department" informing me that they will be closing both accounts on 5/31. Upon receipt of that letter, that left only ONE WEEK NOTICE to deal with outstanding checks, direct deposits, and having to open a new account! They gave NO EXPLANATION WHY so I called the # on the letter but no one answers. I left a message but no one returns your call. I called both my local branch and U.S. Bank's Corporate office but they knew nothing about it and told me to call the # in the letter. U.S. Bank cowardly hides behind unsigned letters and mock phone numbers and passes the buck between departments. So much for being a "valued customer" after approx. 10 years!!!

Not satisfied I spoke with a teller, documented their name and time/date of the call and stated that the payment was not showing up in my account as processed and to please check their records. The teller told me that the payment was received and processed and that I was in the clear. They also stated that I needed to call my bank and ensure that they process the payment on their end as well. I did that and my bank stated that the payment was sent but not cashed. I asked if they could call US Bank and resolve, stated no and that I needed to call.

I called back again to US Bank, spoke with another teller, documented date/time and name, had them check the system and the automated teller. Both stated that the payment was received and that maybe it's just taking longer than usual to process and show up in my account. I had spoken to US Bank and my bank as the go between because neither was willing to talk to each other to resolve the issue. After 6 months, US Bank sends me a notice that they have not received the payment in question and that I need to pay it within 30 days or they will start action to negatively impact my credit. I called them, tried conveying this information to the teller, he stated that that's all well and good but I still owe them money.

I asked to speak to a supervisor, he brought up the US Bank had paid a provisional payment to my account due to non receipt 6 months ago and that I still owed them money. I told him about the transactions, gave him the dates and times of the conversations showing that I performed due diligence in trying to resolve the issue, what his people stated and that they stated the issue was resolved. I asked him to review the recordings and he stated that his tellers made mistakes on both occasions and that I still owed them money. I may be wrong, but if thats the case and the customer has done everything correctly to rectify the issue, then it's your company's responsibility to eat the mistake, perform more training to preclude reoccurrence, and apologize to the customer for any inconvenience.

I will do my best to pay this account off as early as possible and you can bet your bottom dollar that I will pay extra money in the future if necessary to avoid doing business with this unprofessional institution. The manager on the other end of the phone sounded phony tough, not face to face tough, and I'm quite sure an up close and personal conversation surely would have changed his tone!

I was told by one operator that it would be taken care of within 48 hours and to call back then. I was told that US Bank would reverse the dispute and free the account. When I called after the 48 hours, I was told the account could not be placed out of disabled status and that new cards had to be issued. I was told it could take weeks to get the new cards. It has been two, almost three weeks since this happened and my account is still disabled and I have no new cards. I have had to work with my creditors to make other arrangements until this issue gets resolved. Here are my issues: I did not authorize US Bank to file a dispute or to disable my account. In fact I advised against it. It is my opinion that US Bank is treating my situation this way because they disagree with how I am using the account - they have expressed this to me several times. I need to have my account freed and cards issued ASAP!!

On Tuesday my funds were still not there so I called again, Juan, the supervisor answered the phone (again). Once again I was told they had to find my funds and was put on hold. Then I was told that he submitted another ticket to find out where my money was and that it would take up to 4 hours to get a reply. He advised me that there might be a possibility that my money got sent back to the IRS but was not able to give me that info. Then he let me know that they had received the high velocity ticket and "misread" it and had sent him something asking for correct info because they "assumed" the ticket was asking for a cash withdrawal when it was really a cash deposit. He told me he could. It confirm though whether or not his bank still had my money or if it had been sent back to the IRS, because of their mistake and noncommunication.

While on the phone with him, I looked at the IRS website and saw that they had in fact sent my money back to the IRS. Now because this bank completely messed up the handling of my deposit, I have to wait a MONTH for the IRS to issue a check and mail it to my house!!! And even though, they admit that it was completely their fault, they are unwilling to do anything to fix it. I will make sure, every single person, I EVER talk to from now on, stays away from this institution. I am also going to contact the Better Business Bureau and file a complaint with them. I also will be going on every single social media platform there is, to let people know NOT to put their money in this bank. This has been a horrifying experience for me.

I am a single mother of 3, and who works very hard for what I have, and now this bank has caused me to not be able to touch $6000 of my money for over a month because of their complete lack of professionalism, knowledge, customer service, etc. I personally spoke to Juan, the supervisor over 4 times between Thursday and Tuesday. He is suppose to be the supervisor but he answered the phone everytime I called. When I asked him to speak to his supervisor, he told me that I couldn't because they don't get on the phones!!! So this bank received $6000 of my money, spoke with me and knew that I was awaiting this deposit, lost my money then found it and sent it back to the IRS!!! And they "DON'T GET ON THE PHONES???"

I have never been so upset in all my life with a company, but I have made it my personal goal to make sure that EVERYONE knows what y'all do with people's money!!! It is literally my promise to spend every single day that I will be waiting for my money to get here, going out of my way on every platform I can find, to let people know now to stay far far away from your company with their money.

The manager was really nice and continued to tell me that for some reason they froze my account for the amount being too large and the only ones that could help me was my home branch and they had been notified of the freeze and failed to contact me about it. I went to my home branch and argued with them and they called the manager at the branch I had just left because she did the floor work and called the other bank to make sure check would clear so it could be unfroze. They told me it could take two weeks to unfreeze our business account.

The next day it ended up available and unfrozen so we paid our mortgage and went and withdrew the rest of the money minus the bills we paid and left about $2,000 in the account extra as a cushion. The manager gave my husband some dirty looks and was short and snippy with attitude. We took the money to a credit union we have had with the business for over 2 years. Well we get a call about a week later. Our mortgage had been sent back to the mortgage company that the account had been closed! I was upset because we had never closed our account and there was still a large amount in the account. The mortgage company said, "We can’t take payment from this account because it’s closed and you're being charged a return fee."

I called the manager that was in the other branch that was so helpful instead of my home branch because they made us feel like criminals for depositing over $11,000.00. She checked our account and said, "I don’t understand how it was sent back as account closed. This is a healthy open account." She was willing to write a letter to my mortgage company but instead I am withdrawing the rest of the money so I can pay it off the other account! I had our old mortgage with US and never had a issue. As soon as we open a business account it’s not business friendly. I would caution any business to use them if they are dealing with anything over $10,000.00.

After 10 years I'm finally closing my account even though I have a pending $2150 PayPal deposit since they refused to remove the fee in lieu of losing a 10-yr+ customer who had available funds. They were even confused as to why I was charged the OD Fee & took over 20 minutes before explaining they posted debits first which then gave me a negative "available balance" (again not a negative Account Balance) for a whopping 3 hrs??? I would've cashed the check at Huntington prior to depositing if I knew they purposely post transactions at the customer's disadvantage.

They didn't even care to lose me as a customer (especially since house is selling & will have over $50k to deposit soon), and since most of my deposits come from Huntington, I might as well open an account there where they care about customers (my daughter has her account there & loves it). My available balance never went into the negative, however USB still charged $36 OD Fee & refused to remove it. Horrible Customer Experience - anyone with a US Bank account should immediately close it!!!

I finally threw up my hands and paid my insurance company with a credit card (which I NEVER should have had to have done if the bank had done their job in the first place). All they could do is fall back on..."Well, we cut the check." What they should have said is, "We're cutting another one and expediting it to your insurance carrier." That was apparently too much to ask for. Funny, I'm pretty sure they're making money on my mortgage and that payment out of escrow is part of their job. If they treat their good customers like this, I can only imagine how they handle other problems. One star is one too many for this bank when they can't even handle a simple problem like payment out of escrow.

I recently made a cash and check deposit and they "fixed" my deposited amount and pocketed my cash! They closed my savings account which no one could explain yet they wouldn't fix the problem. Instead they are sticking me with an additional monthly fee for not having a savings account. I have already opened another account and will no longer give them my business. WORST BANK, CRIMINAL.

Problem 2: My Loan Payment is $1000 per month where it should be $998.** based on 3.34% at 5 year loan which started on Jan 26, 2018. This problem is still unresolved and no-one has yet taken much of interested in my problem to look further into or do anything about. I am very frustrated at this point and not such what more I can do from my end.

Problem 3: I applied for credit card on March 11th from U.S Bank website and received an e-mail stating, "We will contact you in 7-10 business days" but nothing happened. After 12 days I called into U.S.Bank credit card department trying to inquire about what happened to my credit card application and that is when I found out that as per the representative the card I applied on March 11th has no history of being applied even though I still have proof of e-mail which shows U.S. Bank has received my application. After 12 days, I had to pretty much re-apply on March 23th from scratch after hearing from a representative that "I have never applied for a credit card on March 11th" even though I have proof e-mail which was received by U.S Bank that you have received my application. Finally after replying I have received my credit card on April 1st 2018 and successfully activated the same day.

Problem 4: After applying 2nd time for the credit card I received my credit card on April 1st which was activated on the same day and used for multiple transactions in few days of arrival. Even though my card was already activated and used, I received a call from automated system of US Bank stating "we have noticed you have recently opened a credit card and your card has NOT yet been activated. Please press 1 to activate your card". Once pressing 1, I was connected to a live agent who seemed to yelled at me stating "why are you calling into a US Bank Credit card if your card was already activated and Have Good Day, bye (Hung Up)". RUDE! Thereafter, I called into US Bank Fraud department who validated that RUDE call representative who spoke to me was a US Bank employee and they will file a formal complaint and I should look forward to hearing from manager by follow up call which was never received till this date.

Problem 5: I had written a check for $4600 to one of my family member who was supposed to make a payment to someone based on my check getting deposited into their account. My check was deposited in their account on Apr 9th and they wrote their payment there after that although, on April 11th my check ($4600) was withdrawn from their (family's) account and re-deposited back to my own US Bank account. I called in to US Bank on April 11th @ 7:41PM CST and spoke to Kassandra ** who was able to find out that check was re-deposited into my US Bank due to signature mismatch on my check. Now I have had this account for god knows how long with you and now there seems to be problem with a signature??? I don't understand what is all going on and is there anything else left that can go wrong with me and all the possible services that US Bank has to offer to me?

Now one thing so far I can say positive here is out of numerous call times I have called regarding all of the listed above problems. Kassandra ** was THE ONLY person who was very helpful in understanding all of my listed above problems and listened very closely and raising it to higher management for concern whom I hope to hear back AS I NO LONGER HAVE ANY TRUST IN US BANK after what I have gone thru in last 3 month of disaster of my banking experience.

Tell me why this ** puts a block on the account that no other employees could figure out why when there was no fraud. Long story short, hey eric I hope someway you can read this, my cousin had you recorded every time he went in the bank to speak with you, therefore recording every ** lie you said and he also has phone recorded conversations to every rep he spoke with that confirmed you were the reason for the block. Good luck in the federal prison **.

When I first talked to them about my money they needed a call from the dealership I left the vehicle at. They called them but US Bank wouldn't give them any information because they weren't me. The dealership called them 3 times and then we did a conference call between the dealership, myself and US Bank. I STILL am waiting on my money at this point they STOLE. This is a horrible company. And this is just one account. I won't even get into the story of them needing information from my insurance company that my insurance company sent them 3 times. It's ridiculous. THEY are RIDICULOUS!

Yes, I’m a ** man... Well dressed might I add. So for them to sit there, look at me, talk in their Korean language as if I’m not the nephew of a hip hop Moguel, really grinded my gears. Also, not everything is racial. But the US BANK ON FACTORIA IN BELLEVUE, WASHINGTON, they let me know, that people still act like they were raised by Vikings in a tomb. I take that back... They are the crumby ** that sits on the bottom of the barrel... hold up, they are the puss, that feeds on the mucus, that feeds on the crumby **, that sits at the bottom of the barrel! You're working at the bank, NOT TO GIVE AND RECEIVE MONEY, but to service customers. And if I could give them a negative star, then they would have four of those sons of **!

I get mislead, received unwanted calls from your organization, and monies taken from my business account, but I AM blowing matters out of proportion. I won't apologize for being upset with the services I have received. And your lovely message just added fuel to the fire. You stated it has all been taken care of, YET I received a call AFTER your email saying it had been taken care of. YET, my account has been charged AFTER you stated it has been closed. This whole ordeal has and continues to be one freaking nightmare that I can't wake up from. You choose to be very inconsiderate instead of following up on this matter to make sure it ALL has been taken care of. My account has been charged. Please advise on my refund. Adding "Respectfully" does not make your insensitive comments in your email any less rude. Sick of it all.

Once I finally received my 2 cards (1 week apart from each - why they weren't sent together, I do not know because they promised that they would and when I called they just admitted that it was indeed odd), I had to go into a branch to reset the password. For some reason my pin codes that I created for my temp cards were not transferred over. Ok fine, an inconvenience but not a security measure. No big deal.

BUT it is now 3/31 and I just went to a local furniture store to purchase a couch for my new home. My card was declined. When I called US Bank they told me there was a $1000 daily limit on my card now (despite never having that before) and even though the couch was only $1200 and I had plenty of money in my checking account to cover that, there was nothing they could do. What?! My only options were to leave the aisle/store counter, leave the store, find an ATM, take the remaining balance out in cash, come back and pay for the couch with part card and part cash. Are you effin kidding me?! Why can't I use MY own money in MY acct with MY card? I was so embarrassed, absolutely mortified in the store, and then beyond outraged after the call. If I hadn't reached my final straw before, I definitely have now.

Run, don't walk. The kicker was that I somehow received a replacement card for my then-closed/hacked account WEEKS before I received anything remotely usable, and now I'm being penalized for activating my card 2 wks ago with some "new account" $1000 daily spend limit. 13 years with this bank and I have been over the moon satisfied until this year. I've issued complaints, written multiples email, not one person cared or assisted. Because of that I have told everyone I know to switch to another bank and I am now writing to Consumer Affairs. Next stop is the BBB. How can you trust a bank that is not equipped to help you in a time of crisis? I wouldn't wish this service on my worst enemy.

Jan 2018, I received another letter from USBank informing me that the account has been shut down, along with it, some $26,500 went missing. I called the bank again and they assured me that I will receive a check for my balance within 90 days. Now that 90 days has passed, I still don't have the check. Each time I call, I would get a rep to apologize for my "inconvenience", but no one knows where the money is. I ask for prove that they actually send me a check, but no one knows how to do it. This is absolutely the worst bank I have ever encountered in 40+ years. They are a bunch of thieves and liars.

US Bank is a joke. I'm closing my acct tomorrow and I am sure they will make me wait a long time for my money. They just needed to call the bank that loaned me the money, but I guess this is the smarter business route to take. Accuse your customer of fraud, hold his money (even funds that had nothing to do with the loan check), make him wait, funds clear. No apology. No explanation because you can never reach anyone in that dept. I've not missed a payment on anything for 6 years. Now thanks to them my credit report will most likely get a black eye. Time off work to see a human in branch that will most likely not be able to get any results because it's all in frauds hands. All they had to do was pick up a phone and verify.

Today when I attempted to make a mobile deposit, I was informed that U.S. Bank made my account ineligible (for mobile deposits) due to the fact that I was a mere $61 negative. The legal threshold or their policy is $100 but they are counting my work deposits as pending even though they have already cleared on my end and the funds are already showing in my account. The representative purported that they are unsure if these daily work deposits will clear, even though they have cleared every day for the past two years.

It seems unreasonable to force a customer to drive 3 hours roundtrip, and lose time and money just to make a deposit to bring your account into the positive. I have other charges still pending later this weekend so I have no other choice than to drive and make the deposit. The Customer Service Representative, although friendly and seemingly apologetic, didn't seem very interested in helping me in my situation, and said she would add "feedback" about my plight. I guess U.S. Bank will add it to the pile of other feedback, similar feedback which brought on Class Action lawsuit(s) and a 1 out of 5 star BBB Rating and Low Consumer Affairs Rating.

When I had spoken with the bank regarding non-notification in order to correct these excessive charges, I was informed I still must pay the penalties and finance charges before I can close my account. These people claim they are there to help people, especially those with bad credit (my credit was ruined due to losing my job) but what they have been doing was destroying one's finances and credit history. I would never recommend this banking institution, and as soon as I'm able, I will pay them off completely and close my account.

Everyone kept passing the buck as to who was responsible and people promised to get back to us to solve our issues but never did. Unfortunately to switch now would be even more of an expense and headache so we are stuck. There is no question that if we had it to do over again we would never use US Bank for our small business needs. This company is so cheap. They don't even provide a bag for our change!

I have been a US bank customer for almost 20 years. I had a credit card for 5,000 dollar credit limit with zero balance. I made a 5.00 dollar purchase on it. I did forget to pay the $5.00 on time. So US bank charge me a late fee of $2 total payment $ 7. What US bank did because of my $5 payment being about 4 days late lowered my credit card to 500.00 Dollar limit. Couldn't believe it. My debit card was scammed with a charge of 119.00. I spoke to customer service who reversed this charge. I called 4 different banks about questions, you can't believe what they say, but all confirmed the $119.00 was in my account. Following day paid some small bills, next day overdrawn charge said the money wasn't in the account. Unbelievable but true. Charged me a fee. Overdraft charge.

They took off the fee because I complained of course but scammed again. I am still waiting on my 119.00 dollars then I am closing this account. Also ATM was down. I have to drive out of my way when I want to use this ATM without getting charged. I had to go across the street to PNC atm. I called US bank the next day, US bank said, "You get one free courtesy to go to a different ATM per month". She said, "So that was your free one and that is that". She would not reverse for me, even when they inconvenience you. Doesn't matter. You are just a sucker to US bank. US bank you spend so much money on fees, fees and more fees. Please STOP. Don't put your money in US bank. There is always a scam behind it.

Then, the next week later, someone calls me from U.S. Bank and says "Hey, we just found your check! Sorry about all of that. We will mail it back to you." I responded that I wanted to get my money back for the late fee. They said they would have to call me back. No one calls back. I eventually call them. They refused to give me my money back, because they "found" the check on March 1st, a month late. Unbelievable. Of course they destroy the envelope with the postmark. So there is no evidence that they have of when it was mailed, despite that I have proof from my bank that all checks around those check numbers cleared at the beginning of the month. Horrible business. Convenient that they found the check, after the late fee. Very convenient for them to make extra money. Very low trust in this company. I feel like I was just robbed.

Their insuranceclaimcheck.com website is just piece of junk where you can just upload some documents and your request will get denied without any reason. So after all this hassle I asked them if I pay my mortgage of 23K right away when will you release the funds they said it takes 30 days. So I learned a lesson and never to use US Bank in future for any of the transactions.

US Bank branches have no ability to do any customer service on the US Bank side of things. That is, they can set up a credit card account, but after that, a cardholder is left at the mercy of phone customer-no-service. Conclusion, US Bank's system of managing their customer products, including problem solving is archaic at best, which is unacceptable for an institution as large as US Bank. I am feeling more and more like I am dealing with Bank of America or Wells Fargo. After 20+ years with US Bank, it may be time to move on. Sad.

I hired a private investigator and initiated a lawsuit against her in Los Angeles, where she currently resides. My attorney issued a subpoena requesting US Bank to provide records of the accounts since my sister took over as POA. US Bank refused to provide accounting stating that it was beyond the seven-year period as required by them. My mother died in 2012. This subpoena was issued in 2017. Five years after the death of my mother. The Minnesota account was cited in police reports so there is no question the accounts existed at US Bank until my mother's date of death in June 2012. This is sadly the tale of two criminals: my sister and US Bank. They enabled my sister to convert all bank accounts to her name sanctioning theft and enabling elder abuse.

I was confused and contacted US Bank asking for an explanation on why their name was on my check and they told me that we did that to make you sure actually fix the home instead of spending the money on whatever. That I had to sign my check over to them and they would put the money in an expense account and that the funds would be released once all the construction and contracts were paid and back at 100%. I explained to them that when the storm hit. I had to pay out of my own saving paying a total of 4520.00 in order to have the lights and electrical issues fixed instantly and all that was left to fix was the gate to my fence.

They still refused to even disbursed a partial payment in order to fix the fence. Giving me a long list of things to do in order to start the process. Like sign over the check to them, get a W-9, waive of lien signed from the contractor, paid receipts of completed work, and a appraisal for the gate. Which were all submitted in a timely manner. A month later I still have no money to start the fence and I was in need of money to pay my bills. So, I called the bank and they told me they couldn't release any money because they only had one receipt uploaded in their system. When there were 21 that were sent over and the request for funds to be released were then denied.

So, I have to re-submit all of the receipts again along with all the requested forms that I listed above all over again. They told me I had to wait 3-7 business days to receive a answer on whether or not they would release any funds to me. Those days passed and I called again and they gave me the same excuse of only receiving one receipt. I went through this process for almost a month 1/2. I then asked them when were they going to pay the contractor to start the process? They said that they would have to put in a request for payment to the company that it would take now 5-7 business days and they were going to pay them upfront the full balance. I had to disagree explaining why would you pay the full amount before the work was done. That if they dont come out to fix the fence because they were paid upfront I still wouldn't be in compliance and I would be negative in my balance.

They then put in the request to pay 300.00 to start the process. For two weeks I hadnt heard anything so I took it upon myself to pay a cheaper different company. I submitted all the required forms to US Bank and had them proceed with fixing my fence at my expense. Once they were completely done and paid. I contacted US Bank and let them know I was at 100% to have a inspector come out. They told me that it would take another 5-7 business days for them to call to set up an appointment. I agreed and waited. 7 days passed no call or missed messages.

I called the bank back again telling them no one called and they told me that inspector said they called and no one answered and they left a message. I asked them what was the person's name, company name, and contact number so I can call them back to re-schedule. They told me that they couldn't give me that information because they didn't have it on file. That they go through a 3rd party company and they have that information and the inspector can only call me. I can't call them. So they canceled that missed appointment and re-scheduled for someone to contact me to set up another appointment. Again having to wait another 5-7 business days.

I then start receiving calls where someone would just hold the phone not saying anything and then hanging up. When I call the number back a message would say, "We're sorry but our office is currently closed." And on other occasions when I'd call back I would just get elevator music and then they would hang up. This happened for two weeks. So, I call US Bank back telling them that I still havent heard anything from an inspector and needed some answers. They tell me that someone again had called on numerous occasions and I wouldn't pick up and that they couldn't leave a message because my voicemail wasn't set up. So, at this point Im really trying to be patient with them but at this point Im livid!

They had to again cancel my appointment and re-schedule me for someone to call me. While I am waiting and still trying to request some sort of payment. US Bank is now calling me saying I need to make a mortgage payment that my 60 day grace period was up. I refused telling them how my job was affected by the storm and that they were holding a 4150.00 check and if they would release something I could pay them but they are being very difficult. So in turn they told me that I would have to deal with the claims department.

Finally I get a call from a inspector and she looks at everything. Takes her pictures and makes her notes and leaves. She then calls back telling me that she forgot to get me to sign my forms and had to come back out. Making my wait period of 5-7 business days of making a decision on releasing my money re-start over. So 5-7 days pass they still haven't made a decision saying the inspector was having a difficult time uploading the forms and pictures. Then 2 weeks pass and I'm now at 100% complete.

Now, they tell me that I have another company that I haven't fully paid and that they cant release funds until they are completely paid. I explained to them on 4 occasions I told an agent that I canceled service with that particular company and went with a cheaper company. That the original fence company only gave me a quote and there were no payments made to the original company nor did I receive service from them. That the second company came out, did the work, and were paid in full.

I also stated that a supervisor even called and spoke with them and they verified the work was done and that they were paid in full. US Bank tells me I now have to get a letter signed for the original company and I also have to sign the same letter stating they never did the work nor were they paid and that it would take 5-7 business days for them to update my account and make a decision. I tell them that I've done everything that I was asked of and I communicated accordingly that I wasn't going to do their job for them anymore. The supervisor Ciera agreed saying she would call them to verify if any payments were made and or work was done. I wait 5-7 business days to get some sort of update and couldn't get Ciera but I spoke to another supervisor and he said that they never received a answer nor a returned call and that they needed me to get the letter and have them along with myself to sign it.

That I would need to mail it to them or fax it but it would take ANOTHER 5-7 days for them to receive the forms and to update my account. I asked him why did I have to mail the letter and inquired if their website was down because if I uploaded the form they should get it within 24 hours? He said that I could do that if I wanted. But, of course I'm pissed because what if I didnt ask that question I would have to wait another week for them to get the form. The supervisor then proceeds to inform me that my account was now delinquent and that once they get a letter they wouldn't be able to release the funds to me but, the bank would then take it to cover the non-payments and late fees. Of course I'm pissed.

So, I contacted the original company who gave me the quote. They told me that they spoke to someone already at US Bank. She verified their phone number and said that she told them that there wasn't a service provided to my address nor was there any payment paid to them. That they only gave me a quote. She then says that the person who called them never requested a letter reflecting what she had told them. So, I received a letter and uploaded the forms per their request.

This process of lies, stall techniques, and games have going on for a total of 5 months. I still haven't received any phone call with a update, no check, nor has my account be updated with a payment. US Bank pulled my credit without my consent. and I'm now receiving letters and calls from US Bank saying my house is about to go up for foreclosure due to non-payment. When I was specifically told in the beginning of the claims process that due to my area being affected by Hurricane Harvey my home was flagged and could not go up for foreclosure.

I'm so stressed out because I have paid ALL of my damage out of my pocket that total more than my insurance check. US Bank only released to me 895.11 out of 4150.00 and now I'm behind on majority of all my bills especially my mortgage because they REFUSE to release the rest of my money. I don't know what rights I have in order to fix this mess. I don't appreciate the treatment especially when my job and living situation have been affect and personally feel like this company dont deserve me as a paying customer. If anyone can help me PLEASE I'm open to any suggestions.

I called US Bank customer service and when they tried to contact the branch they told me the same thing; my fiancée went to their branch and Sara magically appeared. Still no one will credit our money, I have my rent and the rest of my bills due, my Xcel bill came back as returned to my account. This ** nightmare is going to screw my credit even more. This has been the WORST customer experience of my entire life; I have been given real ** food, sold bad products, and I have yet to post a review until today.

If she was going to cancel my card based on one or two wrong answers why she even bothered to ask me 20 more questions? Does it make any sense? After almost 2 hours arguing on the phone, she told me that I had to come back to the state to settle it. Yeah right you guys just blocked my card and now I dont have enough cash for that. Anyhow on second phone call some nice operator told me that what actually happened was that they had put wrong social number on their system when they were registering my info 7 years ago. So I had failed on SSN question. All my spending credit was going to wrong person for last 7 years. I was always wondering why my credit line was so low even after spending tens of thousand and paying them on time. They work like cavemen in digital era. Once I am back to the state, I'll definitely never ever deal with them no more.

Also, she would note on our account we were travelling in Florida. I was to receive an email within two hours to let me know when this was in place. The email never came. We attempted to use an ATM, but, our withdraw limit had not been increased. By the next day, my husband's card was declined at a restaurant. However, mine still worked. In the following three weeks, I made SEVEN phone calls to U.S. Bank. I asked each time if I could please get a direct telephone number to call back on, rather than spending so much time going through prompts and being put on hold. Each time, I was told NO, and each time, I had to talk to a new person; Leah, Gloria, Brittany, and Loretta, just to name a few. Each person I spoke with assured me/my husband they had unblocked his card.

In the end, Loretta told my husband she felt there was something wrong with his card, even though her boss said there was not. She told him she would go ahead and send him a new card to our home address. At no time could anyone explain to us why his card continued to be declined, yet my card (joint account) had nearly $5,000 in charges and withdraws and still worked. I am so glad we had another form of payment. This was an awful experience and prompted me to switch banks immediately when we got home.

Disorganization and Wrong information: The collect agency said we can't pay them right away over the phone which is a strange thing! Then we called the branch, they also said that they can't accept a check or cash at the branch for the past due balance of $1000. Because we do our personal banking with another bank. So US Bank made us send a wire to them for the balance. But then the following week when we talk to them about it, they deny that is the only way to do so. And after 2-3 weeks, they cannot find the money we wire to them!!!

Difficult customer service: When we asked how can we have our HELOC account reopen, the branch manager told us that it is not reversible due to the Federal regulation. So basically we went through the HELOC process for nothing, we couldn't access the loan (except $1000) and now our credit card score is being sacked! When we try to contact anyone from US Bank that is in charge of Loan and Credit Line, we can not find any phone number and cannot reach anyone, no one!! So we did not get to talk to anyone at all from this department for this matter.

The branch gave us a phone number for customer service, but it turns out to be a joke. It's a low quality voice recording of the address of customer service and they asked us to send a letter ask for the review of our account. They made it so difficult for the customer to review their case by snail mail!! I wrote and sent the letter anyway to ask them to review our case, and of course I never heard back from anyone from US Bank, not even a phone call or email. Just nothing!

After a month of hearing from no one and we also can not reach anyone in the US Bank in charge of the loan and credit department to help us. We decided to close all our account with US Bank. Then we found out that the $1000 past due balance that we had paid through wire was not reflecting on our account. Basically our account still show that we owed $1000 after we had paid the bank. When I talked to the bank manager, he dare to ask me to show receipt of my payment!! Isn't that his job to check and make sure the book is correct?! Even after I show them the receipt of the wire and called the collection agency who confirmed our balance is zero, my account on US Bank still shows the past due balance.

After many weeks of waiting for the branch manager to clear things up for, they did not do anything and they just keep telling me that they do not know what is going on. When does "I don't know" is an acceptable answer for doing your job! Finally after several weeks of dealing with their incompetency and deceit, they finally update my account. It is ridiculous that the bank manager dare to tell me that they do NOT know what is going on with my money!! Someone is not doing its job or someone is doing something fishy!

Questionable practice of handling the customer's money and account information: The most suspicious thing that we notice is that throughout the mixed up of our $1000 balance online. All the changes were not on the record of our transactions. They freeze the account and once they reopen the account, it did not show the balance we owed, it would not show the date we sent in the payment. Basically it seems like someone has purposely erase all the records of all the transactions to cover the issue of not updating our payment.

Ultimately a scam: After painfully dealing with the US Bank for another 6 weeks, our HELOC account miraculously reopen without any explanation! The branch manager tell me again that he does not know why (he is either incompetent or deceptive). And after what we go through with US Bank, who would want to bank with them?! When we told them that we are done banking with them and we want to close the account, then they tell us the condition on the "fine print" of HELOC is that we will be penalized for $500 if we closed the account within 3 years and the 2nd and the 3rd year they will continue to charge us $65 service fee per year. So again we are screwed by the US Bank.

If I could, I would put 0 star, US Bank do not practice ethically and legally and they made it so easy to take our money but made it so difficult to help the customer. Remember the whole time of 3 months of dealing with US bank, we could not get anyone from the loan and credit department to help us. And the branch manager just play dumb and lied to us all the way through.

I have worked very hard to have and keep my credit in the best rating possible. I attempted to clear this up with numerous calls and emails and many arrogant employees and nasty personalities. I was ignored and would ask to speak to management and was never forwarded to any such people of authority. I would receive monthly statements and information reflected as I said payment posted 10 or 12 days after they drew funds from my account. Finally I filed a formal complaint with Federal Banking of my state. It took less than a month to hear and have a conversation from the Government and informed in writing the agency would contact the US Bank and they would have 30 days to respond. I would say that in less than 10 days I got a response from the bank and it was just a group of well-placed words all ignoring the actual issues.

I decided I wasted my time and just went and stopped payment of Autopay on my bill bank pay account. Within 1 day I received a very formal looking letter saying I could NOT stop the payment process as and how I was obligated to adhere to some sort of agreement as they had referred to on other occasions. I attempted to again to contact customer relations and I told them of the same old treatment and response I get every time I called. After that I was back to mailing my mortgage payment month after and every month I would receive the next month statement and still date of posting was near middle month showing received. I finally resolved I had to send the payments "registered" USPS and with a tracking number and I have had to do this every month and that resolved their failure to process payments and I tried to explain my perception of every day that passes between I am paying interest on the remaining balance.

I would send additional payment with many monthly payments and they were never posted or handled as I would expect extra funds would be applied to remaining balance. I actually received a notice stating I missed a payment and looked to see where my payment might have gotten lost. I decided to make a payment again and it seemed they had the payment and just had not posted it and so I made 2 payments in the same month. So I was so fed up dealing with US Bank, I have just spent near $3,000.00 to refinance my house with a bond that guarantee me they will not "sell" my mortgage to any other institution like what had happened and is normal for institutions to sell notes.

I attempted to try to figure out how to get my mortgage insurance removed because I had done countless upgrades on the house and I was informed to go to their web page and read and get my answers. With that I realized I had to have the house reappraised again that I would go loan shopping and fire US Bank. The process took less than 1 month and I completed all papers last Wednesday and I will be done with US Bank once and forever. I have never dealt with any more insulting, terrible customer service corporation of business that this company and employees who have not learned or able to speak clear English as many of these people.

He accused me of being sarcastic or condescending after wondering why I was irritated he didn't know questions he was asking that he should have known. He implied my loan app. wouldn't be approved, yet wouldn't contact the Underwriters because he didn't know what to tell them. I gave him a suggestion and he became argumentative. Calling the help number, it rang 20 times before I got a recording that no one could answer, but I could leave a message. I was on hold for 13 minutes before realizing their service just sucks. Do not deal with this bank! Read the poor reviews and take them seriously.

To address the other unidentified charge, an iTunes purchase, I explained again that I do not have a single Apple product, nor an iTunes account. He told me, and I quote, "you can use iTunes on a lot of products, are you sure you don't have an iPod or something?" This blows my mind. I literally JUST tell you that I do not own Apple products or iTunes of any type and this is the treatment I get? I mean, if you liked being treated like a child who has no clue about anything, this is the bank for you.

So three weeks goes by after this conversation that already made me want to change banks. I receive the fraud paperwork that was supposed to be here in ten days, and it tells me that 3 of the 9 charges or so are being pushed through. 2 Uber rides and the iTunes charge. Now how does this make sense? They reverse 6 other Uber charges, but have somehow determined that the other two were valid, when I STILL DON'T HAVE UBER IN MY AREA. WHEN YOU'RE SURROUNDED BY FARMLAND THERE IS NO NEED OR USE FOR UBER.

And just to infuriate me even more, the iTunes charge. The charge that I cannot possibly have due to having an Android phone, a Microsoft Xbox, and a Lenovo Windows based laptop outfitted with Google music. Yet somehow, without contacting me at all after supposedly sending paperwork on time that I was supposed to sign and return, I am still charged with three things that have no possible way to be on my account. This brings me to tonight, 01/02/2018, when I called the fraud number for the third time trying to get these things reversed. I was on hold for 48 minutes and 22 seconds. A friend called the number and it said "Fraud personnel are not in right now, try calling back during normal business hours". It is clearly printed on the bottom of the paperwork I was sent that the fraud department is open 24/7.

I am absolutely done with this bank. They are scheming, manipulative, and downright liars. I have banked with these people for almost 7 years and have only had two fraud issues in that time. This entire company is worthless, and while you might have nice local associates, the core of the company is flawed, they do not respect their customers, and have no concern for you or your money. Get away from this garbage company just as fast as you can.

I then called local bank, and was told there is nothing they can do because that's the Federal law. It is not a law, it’s a regulation, and the bank can release it at their discretion. I know this because it's not the first large check I have deposited in my lifetime. I have a check from the same pension that I also deposited today in Chesterfield Fidelity Branch, and guess what...my money is available same day. Funny how this works. The Fraud department at US bank told me last night that if my home branch could see the image, they could release the funds. They told me my home branch was the Student Center on MU campus. Guess what. They are closed 2 weeks at Christmas. What kind of customer service is this? Never heard of a bank that closes for 2 weeks. Must be nice.

So I go down the road to one of the other local branches, begging for help, and all they can tell me is that they can't release the funds, it has to come from the branch manager at my home bank. This came from that bank manager who talked to the District Manager. They said they would call the manager next week upon his/her return, and see if they can let me have a small provisional amount. I am now furious, this is my money, I am paying taxes on for 2017, and I can't touch the money until Jan 9th 2018, I again try and call US Bank Customer Service 800 # when I get home, and have not been able to get thru yet.

I sat on hold for 15 minutes, and got hung up on, and have called back and now sitting here 30 minutes later and just keeps telling me to hold. This is the WORST CUSTOMER SERVICE EVER!!! My wife and I will be telling everyone we know, and all of our co-workers about this horrific experience. And I will be pulling all my money out of my accounts as soon as it is available.

After my constant frustration she finally said "you have to have a bank account with us to have a credit card account." I said, "I had one and you closed it," she just kept saying "Pg.21 of card member agreement, states I don't have to disclose any information with you." I said "I have a $16,000 credit limit and only $1800, used, I have never been late on a payment and never maxed out my card." She repeated her answer and laughed at me. I hung up. Saw a different manager at a branch in Rancho Cucamonga, and she couldn't find any notes or reasoning on my account that states why they would close my account. She saw NOTHING, she was so confused. She even called and they told her the same thing. She said it could be, because I don't spend enough money so they don't see much interest accrued and I have nothing to offer them.

So not only did Amanda ** patronize me, laugh at me and give me false information, I am now discriminated against because I do not spend enough money. I am a middle class American and just had a One year old son who had two open heart surgeries this year and cannot afford to spend more than we make. We are being disrespected and discriminated against because of it. I have impeccable credit and my husband and I were house hunting this next summer but now we cannot because my credit shows a closed account, age of history is down and my credit availability has gone down, and credit utilization has gone up. My credit is ruined until I can build it up again.

I am currently filing a petition and seeking legal advice because I was told I had NO RIGHTS to my own information, and I was Discriminated against for being a Middle Class American. My sons medical bills accrued to $942,000. If I used my US Bank credit card for those bills I guess I wouldn't have a closed account. My petition is against creditors and bankers not to be able to close account for NO Reason and they Have to Disclose any information or reasoning before closure of account and we have the right to fight it. I have successfully had multiple business I work for and my family works for close out their accounts with US Bank. Very large profitable business closing their accounts because of the maltreatment and discrimination I received.

I called and spoke with a senior banker that informed me that I was going to have to wait until the money was refunded to me before they would remove the fees. In his words... "Well what if they don't refund it? Then we're out..." Really!!! Out overdraft fees for a charge your own representative heard them apologize for and say would refund to my account??? Pure Greed!! I'm done with US Bank. I don't usually take the time to write reviews but this all happening a week before Christmas and their lack of concern and matter of fact attitude was appalling. I felt the need to share my experience so anyone considering this bank has an idea what they are getting into.

After reviewing the notes left by the previous agent, the current agent explained to me that when I initially reported the card stolen, (which I did not - I reported fraudulent activity) I told the agent that I would call them back and that was reason behind why I did not receive a replacement card. I admitted to them that I did tell the agent that I would call US Bank back regarding a minor question on one of the fraudulent transactions, but I did NOT tell them to hold back on sending me a card. I explained that our conversation ended with the agent stating that replacement card would be sent out. Why on earth would I tell US Bank to cancel my debit account and hold off sending me a replacement card that is a direct deposit account?

The major issue that I have with US Bank is that when I called today, I was told that they would send me another replacement card and that it would take another 5-7 days before I would get that card. I asked the agent to expedite the card at their expense because the mistake was made on their end. She told me that I would have to incur a $15.00 fee to expedite the card for 3-day delivery. I explained that it was not in my error and now I am faced with added expenses of late fees on accounts that were set up as direct withdrawals. I was not going to pay any additional fees.

She then told me that she would send the card FedEx and take $15.00 out of my account and the account would then be credited back the $15.00 once US Bank reviewed the audio recording of the initial conversation and there is no mention of me saying that I would give US Bank a callback. I told her that I did state I would call US Bank back but that I did not state to the agent to hold back sending me a replacement card until I returned a phone call to them. Nor did the agent tell me that they would hold off on sending me a new card until I called them back.

The agent that I spoke with today also stated that it would take around 10 days for the review of the audio and a return call to me from management. All of this would set me back another 13 days (minimum) to get a card to me. This means that I would be without a replacement card for the minimum of 50 days and that I would get a replacement card would be sent to me around December 27th, which is 50 days from my initial phone conversation. There is more to this bad experience so I will explain in a nutshell that I was treated in a disrespectful manner and indications were made that I was not being upfront and honest.

I asked to speak to a supervisor and was told that it was not possible because there were two supervisors for the agent to list. I was also repeatedly interrupted and the agent would "talk over" me when I was attempting to get a point across. I did not yell, swear or become disrespectful to the agent any time during our conversation. I had to laugh to myself because US Bank is willing to do go through of this extra work/time at their expense instead of just sending me an expedited card for $15.00. Talk about counter production! Wow. My recommendation would be to bypass this bank and go elsewhere.

I called them 24 hours later to ascertain if I could pick up my vehicle and was told I would have to wait 7 days until my funds cleared. When I mentioned that it showed it had cleared online the customer service rep said 'How do you know it cleared?" I stated "On my online account". She again stated it would take 7 days to clear. I attempted to check the online status again the next day to find that my online account had been deleted. This "Bank" is a big money making, opportunistic, dishonest farce. There will come a day they will be investigated and shut down. Do not do business with them.

I decided a few months ago to use one of their “balance transfer” checks - and wow what a mistake that was. It was a no interest till early 2019 promo (with minimum monthly payment). I paid the transfer fee and expected to make the minimum monthly payment until it became due and then I was going to pay it off. I do this a lot, because sometimes it works for me to use the bank's money. After a couple of billing cycles, I noticed I was incurring interest on my account, which didn’t make sense because I was paying my daily purchases off every month.

So I called customer service and after being routed to 3 different agents, they told me that they changed the terms (the rate went from zero to variable) and the money I was paying toward my monthly purchases was also being used toward paying down my balance transfer (not due till 2019!!). I asked them how much of the $2200 promo balance I had left to pay, and they said appx $650.

So essentially I had no idea based on a regular statement how much of the money I was paying every month was going to the promo or going toward my purchases! It doesn’t break that down, and no agent could really tell me either. You’re looking at your online statement with no clue on how they achieve the numbers that are in front of you.

I couldn’t believe that a multi billion dollar bank was actually doing this to me, honestly. They just straight changed the terms of my offer, and left me to try and sort it out. I’m fortunate - I have the money to pay these thieves off, and did. But what about the folks that trusted that their zero interest balance transfer promo was going to expire in 2019 and budgeted accordingly? The “supervisor” actually apologized and said that yes, there was definitely some “confusion” between the initial offer (which I paid a $64 dollar transfer fee to do) and what was transpiring on my account now.

I said, "No, there wasn’t any confusion - US Bank just changed the rules in the middle of the game." Disgusting and shady tactics to play on a consumer, and after being a HD Visa card holder since basically it's inception, I’m done. I can only hope someone from Harley reads this and looks into the fraudulent activity of US Bank. Avoid this scamming company!

That cost me $310.00 because it also takes the bank 3-4 days to clear a debit purchase at a Walmart. I do not recommend this bank unless you like to keep a eagle eye on your account. And also they keep shutting my card off because of a fraud alert because I bought a few things at different stores. And they will freeze your account. Until you do the 30 mins it was me using my own card spending my own money. God I hate this bank.

This hassle lasted literally months. Once I was even told by a US Bank "supervisor" (if you can call them that) that she had finally reached the appropriate person by phone, and confirmed my refund was in the mail. But a month later, the refund was nowhere to be seen. I'm SO incredibly tired of their mistakes. But on top of that, I'm completely done with them now because they have no problem putting the weight of correcting their mistakes on their paying customers!

Customer service is a joke... It truly doesn't exist. Then, on top of all of that, their website hasn't been working for a few days, at least not from my iPhone, which is how I pay my mortgage every month. I called for help, and I've been told by numerous employees now that I should try a different computer, because no one else is having issues with their site. I explained other websites and apps are working fine on my phone, and that I've always used this phone, so that really doesn't make sense, nor is it a reason to NOT offer me ANY customer service.

So I hung up and tried the site again later to no avail. So, I called again, and asked for a supervisor who could wave the fee and accept my payment due to the issues I was having online. First Katy told me they couldn't help me, but she was happy to transfer me to technical support. I'm so sick of being shuffled through people who are wasting my time. Then I talked to Sarah I believe? (Honestly, it's been too many to keep track of, and when I've asked them to pull calls in the past when their crap doesn't add up, they can't even let you talk to the department that "pulls calls" nor can you follow up with anyone, nor do they follow up with you... sounds a lot like that department either doesn't exist or they intentionally make it impossible for customers to get to the bottom of any real issue.)

When Katy transferred me to her "supervisor" Sarah, shockingly, she said she was unable to help me as well. I was confused as to why I was transferred to someone who still couldn't help me??? Then I talked to James, who was a DELITE and offered zero help, but with an added bonus - attitude! Don't you love when the very people you pay for the service you are using offer zero customer service AND a little ship on THEIR shoulder??? I would recommend everyone run from this company. I'm now a thoroughly disgruntled customer, who'll be refinancing my house as soon as financially wise and then I'll be rid of them for good.

They also told me that they had cancelled my debit card and I requested one to be sent. They never sent it even after I had requested it 2 more times from them. They also pursued the charge they said they wouldn't. I called multiple times asking to speak to a supervisor and was told again and again that a supervisor would contact me and still haven't gotten one call. When I originally filed the claim noticing a pending charge they said they cancelled the transaction and wouldn't allow any more charges to go through. Well after they cancelled it they approved the transaction and the company charged me again and I had another pending transaction pulling more funds from my account.

In total 4 charges were processed almost clearing my debit account from my recently deposited check. I have 3 children that I work hard for and we struggled for the next week till I got paid again. Then I had to wait 10 days to receive a credit back from US Bank with them saying there wasn't anything they could do even from their mistake. So finally today just so upset with their customer service, professionalism, and business practices I am going to be a Chase customer. New checking and savings, and I will be closing my 2 checking accounts, savings account, my wife's checking, and her credit card after it's paid off. Wow after years of being a loyal customer. I have had enough, especially when you can't even get a call back when you call repeatedly.

I presented my promotional code, received by sending a text msg to a number given for the promotion. She started filing my account, asking about details my details required to open a checking account. When provided with my SSN number, the lady banker says I am pre-qualified for a credit card of the bank. WOW! I was happy. But, here is what happened, TERRIBLE! I asked "What type of card it is? What are the benefits?" I assumed she will just tell me about what are the card the US BANK offer and tell the benefits they carry. Next minute, I am notified by Credit Karma, "A HARD CREDIT INQUIRY HAS JUST HAPPENED ON YOUR ACCOUNT"... WHAT!!! I stopped the lady banker and asked why are you doing a credit check to just tell me about your Credit Cards? Why do you need to do a credit check?

Lady banker, "Don't worry it is a soft pull." I asked 3 times if she was sure. She said "Don't worry." I kept away my phone and continued to hear. She gave me a paper that had picture of 3 credit cards and their benefits. I said "Thank You, this is what I wanted." "Why did you did credit check?" The lady banker said "To tell the benefits for you." "Do You want to accept a Credit Card today? You have 10 days from today to accept." I said, "NO, NOT TODAY. I will go over the details and decide. Was this a soft pull sure?" Lady banker, "Yes sir. Let’s, go ahead and complete the account."

[So, I did not applied for any credit card. I did not approved for any credit check. I was not given a signature pad to sign for credit check or credit application. ***IT WAS A HARD CREDIT CHECK ON MY ACCOUNT via TRANS-UNION*** I learned it later.]. So, US BANK Checking account was opened, the LADY BANKER went over the account details page over page. Handed me printed document and gave me a temporary US Bank Visa debit card. I walked away thinking all done but, later I learned that: ***It was a hard credit check*** I approached the bank and spoke to a teller, as the lady banker who opened my account was not present. She went through the system and my account and said: "I do not see any application for any credit card. There is no application for any credit card by you!"

Thus, 1. They did a hard credit check without my consent. 2. The lady banker and now the bank manager deny over this scenario. 3. They send me a debit card that had no chip. I did not receive my promotional $200, because according to them I did not pay using bill pay service. 4. The lady banker did not go over the promotional offer conditions and now I have to let go the promotional benefit for which I opened the account. 5. The lady banker had NO KNOWLEDGE about credit score, banks promotional offers and any bank service. I brought to her notice about a service that was being ad ON HER DESK.

6. The bank signed me a paper for "CREDIT INQUIRY WITHDRAW" but did not processed it, sending a rejection letter. 7. The customer care I spoke to said, the branch can extend my promotion, I asked the Customer Care representative to speak with the banker, THE BANKER REFUSES TO THE REPRESENTATIVE TO DO ANYTHING IN THIS CASE and mentioned a wrong details of "banker provided me a information page of the promotion. Whereas I was not given any of such promotion condition page, nor did the BANKER knew basically about any such promotion in first place. 8. Rude way of talking. 9. No help, even they district manager said to help but did not stand to the word.

I believe the bank have understood that the lady banker had done a mistake and TO HIDE IT, THEY ARE PLAYING GAMES WITH ME, NOT GIVING ME SERVICE.*** I closed my account today Oct 11, 2017. I am badly hurt by their approach. I FEEL CHEATED and TAKEN ADVANTAGE of limitations of being an international student.

If I was looking for a credit card, I would not sign up for this card. They make it extremely hard to get your money back. Even their cash back deals require customers to go online and select their choices that they want money back from. They want to make it as hard as possible for you to get any of the promotions that they lure you in with. There are a lot of other companies that do not try and scam their customers out of the promotions that they send out.

My lawyer said something to US Bank that really opened my eyes. I'm the customer. It's my money. What is US Bank going to do to rectify the problem created by them? Don't put a dime in this greedy selfish bank. I spent 6 hours on the phone and spoke to over 10 people, even in management. Your earned income is not yours. It's theirs and they will do whatever it takes to keep you hostage, homeless, starving. Never again US Bank. I am more than willing to supply names, numbers, all evidence to support how much we are going through.

When we called the branch where we opened the account in Long Beach, CA (Pavillions location) we were told that a report would be filed and we would get an email action response. Ten days passed and when we did not receive an email we called back to follow up. The banker Frank told us the we should expect something within a week. Once again 10 days passed. This time we went into the branch who again told us they would follow up. No response again.

When I called to follow up I was told that because 3 months had passed there was nothing that could be done. The branch gave me the runaround for months and then used the 3 month rule as an excuse. The interesting thing is that my linked savings account had more than sufficient funds in it. All of the other banks I work with immediately transfer funds in these situations as well as work with you if an issue like this occurs. When I called customer service about this I was told a supervisor would call me to discuss the situation. Weeks passed and once again no response. Every time I spoke to a representative no attempt to keep my business or apologies were ever given. Very disappointing experience.

However, when I first sign up by the rep. Andrew ** Elavon rep he didn't specify all that was needed for me to complete the process of my new credit card machine and paperwork. He failed to tell me that there was paperwork. Which he told me on a recorded call, that he got busy and forgot to tell me. Well, I didn't want to lease this Poynt credit card Poynt machine. I wanted to purchase it with the low rate of $800.

Over the course of 3 months which ** explained to me. It would be $316. Each month starting September 1st. Well as of 8/31/2017 I was charged $1233.90 auto payment out of my business checking account! I called when I saw the amount pending and my bank Wells Fargo said I couldn't do dispute the charge yet until the amount posted. Well I called Elavon Bank and they said after several days of frustration that they will refund my money back which was well over the amount of the machine of $800. That was offered to me.

It's been over almost another month of calling daily and I still haven't received my refund back yet. I then went online and many reviews said that this Elavon Bank consistently auto deducts payments out of customers business accounts. I'm terrified due to this being my livelihood and I have my monthly budgeted businesses expenses that comes out daily and monthly. This $1233.90 was a huge hit to my account when I only budgeted and expected $316. For the month should of only been deducted!!

I don't know who to turn to. I called both banks to try to rectify this situation. Elavon Bank continues to give me the runaround. You can't get no one on the phone when you're busy business owner. I have a email thread and their wording thru keep using is: we "requested" a refund. When they were fraudulent to auto deduct an unauthorized amount out of my acct. no one wants to be accountable for this. I need my hard working money in my account to run my business.

Please someone help. It's been since August 31 and it's now Sept 18th. I can be contacted via email. Elavon Bank is consistently doing this with small businesses. It's affecting my bottom line for my working capital expenses. I've called them and email every day! They keep stalling and giving me the runaround. If I close my business Account that I had for over 10 years, my expenses will snowball and will be off to pay my expenses. I shouldn't have to do that. I'm afraid they will continue to deduct payments from my Acct. This is wrong and was unauthorized according to the recorded phone calls. No one wants to be accountable for their actions. And Andrew ** dropped his responsibility to help me as the customer!

I called 2 weeks later to see if anything was missing and what the next steps were. I was told that I was going to have a "desktop appraisal" done, and not an actual appraisal where my house is actually visited. Another 2 weeks passed. I called and asked if anything had progressed and the lady on the phone said that my appraisal had just been completed the night before and she was sure Jeffrey ** would be calling me, but she could tell me that my appraisal came in a $225,000 so there was not enough equity to support my request. I was stunned and asked how that possibly could be the value and she said that there weren't enough comparables. My actual appraiser the month prior said he had an abundance of comparables.

I asked when I would be contacted and what I could do about this and she said that she would put in an urgent request for Jeffrey ** to contact me to discuss options for an in home appraisal, especially since I also just put in 2 large egress windows in my basement since that appraisal. Another week went by and I called again, needing to leave a message for Jeffrey ** to call me back. Again no callback. Today I received a letter stating I have been denied credit as I do not have enough equity. It is not signed by anyone, just Consumer Lending Division. I have never dealt with a more unprofessional and incompetent company before. They lost a very good customer (potential) and I am now so far behind in the project planning that I will need to switch contractors in order to get this done before the end of the year. I wonder if Jeffrey ** is a real person.

The teller was very friendly. The manager whose name is David ** was just not professional at all. I realized that the bank area that I was in mostly catered to more upper-class individuals but that doesn't give people a reason to feel more superior as opposed to that particular individual. Never have I felt so small, hopefully someone else won't feel the same way I did. This all occurred in the Sartell, MN US Bank.

Because they refuse to talk to us or our agents about getting the documents completed and pushed through the necessary departments, we have to voice our concerns publicly. Unfortunately, that may be the only way to get the attention we need to get these documents completed for us to close on our house. I understand there are many departments within this large conglomerate, but the way we have been treated in this process has been miserable. I sincerely hope that no one has experiences like this with U.S. Bank.

I've tried to find out where either one went, but no one seems to want to tell us. Although I just spoke to a branch manager (David) at Western Hills who seemed to show a little more compassion, to try and help, so he'll probably be gone as soon as corporate finds out that he's actually trying to be helpful to regular customers. Plus if God forbid you have an overdraft, you had better make a deposit THAT day, or YOU WILL get slapped with a $35.00 overdraft fee.

Other banks (PNC, Huntington...) AT LEAST give you 24 hours to make your account right, but not good old U.S. Bank. Nope. You have to make a deposit that day! Example. My husband's check is direct deposited, and has been for years, on June 29 we had something go through, and of course we got charged with an overdraft fee, even though my husband's check showed up in our account THAT SAME DAY AFTER MIDNIGHT, and they could see that it was going to be there. It didn't matter to them. We got hit with that fee. It's worse than dealing with loan sharks. At least with loan sharks you know going in what to expect! U.S Banks are just bloodsuckers. My advice is to bank ANYWHERE ELSE!