US Bank Reviews

This is the worst pain ever. I believe they might be just as bad as the Wells Fargo scandal. They’re always giving you the runaround. They never give you an honest answer. They could never see each other notes when you call customer service.

I was charged $200 for a prepayment penalty on a boat loan that I had with US Bank for almost 3 years. CHECK ALL FINE PRINT FOR ANY LOAN PRODUCTS WITH THIS COMPANY!! In 30 years of auto, boat, mortgage, and personal loans I have never heard of any company charging a prepayment penalty!!

I have been a loyal customer for over twenty years and they refuse to accommodate customers. Their APR is ridiculous even if you have excellent credit. Worst bank and I won’t recommend them to anyone. Go to a smaller bank that cares about their customers!!

U.S. BANK is now one of the BIG GUY BANKS. I, WAS AN ACCOUNT HOLDER FOR OVER 6 YEARS. Since acquiring Union Bank, US BANK is now one of the BIG GUY BANKS. It is now imperative for US BANK officials to LIE to and deliberately WASTE customer's time. If a US BANK customer voices concern about this fact US BANK will close their accounts IMMEDIATELY! SHOP FOR A BANK VERY CAREFULLY.

I was recently a victim of fraud. My entire account was cleaned out for $16,000. It was a result of a series of bank errors that was 100% bank mistakes. After 2 months I still don’t have my funds restored. They wanted to wait till they got their money before I got mine. This bank is worth billions but couldn’t come up with $16,000 for an obvious fraud. You are safer burying your money in the back yard than depositing it with these folks. It would be impossible to even imagine a worse bank. It’s an absolute miracle they are still in business.

Sent me a card, I set it all up and when I went to use it was declined. US Bank told me I had to wait 60 days for them to learn my spending habits. Ended up using another card to complete transaction at the advise of US Bank and do balance transfer after. Called in a couple days later, was advised US bank forgot to mark a box which is why payment didn’t go through (I spoke to multiple reps that day, at least 3 people missed this) and that all the info they told me was wrong. Their solution to fix the problem was $50 in rewards, which was declined. Use anybody else.

At the beginning of July, I deposited a check for $9,750 into a new account I opened with US Bank. My old name was K***e, and my new name is K***n. I gave court documents to verify my name upon opening the account and depositing the check, and everything seemed fine at first. A few days later, I deposited another check for $20,000 at a different location from my home bank at 710 Olympic Blvd. A ** named ** put a hold on my account even though she didn't deposit my check or even assist me, I was then told my account is under a fraud alert and was escorted out of that branch.

DO NOT OPEN ANY KIND OF ACCOUT WITH THIS BANK, YOU’LL REGRET IT! 7-29-24 - OK, today it was 3.25 hours. You know when they say “writing a journal about your griefs, will help you relieve the trauma”…. Well, here I go, you are going to see my journal. I’ll start by saying that my writings will be reflecting similar experiences that I have had, for 15 years with US Bank (now referred to as them). Today it was 3.25 hours of nothing but frustration, and a waste of my time. For four weeks I’ve tried to submit application for financial assistance form. Because my interest rate on my equity loan doubled six months ago and due to them not letting me “fix” my rate (for years and years I tried).

I repeat DO NOT!! Get this card. Even tho I have State Farm I wish I had not gotten this card. Their customer service is rated a 1 to me. I was told I had No auto pymt set up as of May. So in July I made my 80 pymt on the 13th, not knowing they took out a auto pymt the day before. When I called to get refunded I was told it would be better if I did the footwork. Oh ok. So I did. My bank is wonderful and fast. But the draw back US Bank charged me 30 to refund my 80. I have asked too many times to please remove the 30.00. Each time the story is different. I will have to contact someone higher up regarding this issue. As they still think it's fine to not credit this back. So please beware. They will screw you and not claim it was their error!

I am closing my business acct. My online banking has been disabled for the 5th time in less than 90 days with no explanation or solution. When disabled I have to wait 48 hrs to obtain access to online banking and another 24 hrs (72hr total) to use Zelle. When it goes under “review” nothing improves nor is any fragment of a solution offered. It is apparent that US Bank lacks basic security fundamentals and technology. Their customer service team is incompetent and reads from a script vs engaging in real time conversation with its paying customers. DO NOT BANK HERE!

I spent 20 minutes trying to deposit a check only to find out that it was not possible on the web page I was on. You can transfer funds, pay bills, apparently do everything but deposit a check.... How utterly confusing. ... But apparently you can only deposit checks from the mobile app. Why don't they post that somewhere on the page, so you don't spend all that wasted time trying to figure out where the link is. What idiots put that together.

I opened saving account with promotion code. Banker assured me I'll get 300$ if I deposited 25000 before 04.01, I deposited on 3/30. I called few times to be sure I met requirements. Today Mariya very unprofessional and rude women stated I didn't met requirements. I will not receive money. I asked her to transfer me to manager. What she replied, "We don't have any," and hung up on me.

The worst experience I have had entering a bank as non account holder I entered the bank to get a cash advance and the clerk at the desk was absolutely rude and possessed no soft skills at all. I called and asked to speak to the manager and she was absolutely dismissive and just as rude.

Recently I had seen US Bank had a pretty decent bonus for opening a checking account. I already had two checking accounts with 2 other companies but I figured I could use a third exclusively for online purchases. Anyways I was not approved for the checking account. I didn’t even know that it was possible to be declined for opening a checking account. After reading some of the reviews it seems I may have dodged a bullet as it seems almost every review is bad. So in a way thanks US bank but I am still giving you only one star which is one more than you deserve.

Horrible Attitude, they Treat the Customer as if it's Their fault instead of being Pro-Active and fixing the Problem, ASAP... Each phone assistance lies about being sympathetic... I can not wait to leave this bank for a better Credit Union instead...

I have had a US Bank account for all of my adult life and if I remember correctly, my grandmother opened an account for me and my brother when we were under 10 to teach us how to save. I have been a faithful customer of US Bank for all of these years even though the number of banks out there to choose from are countless. My husband took a check for some flooring he was selling and did a mobile deposit. Almost immediately they froze his accounts. Not just the checking but all three of the accounts with his name on them. He had no access to any of his money for over 10 days.

Came to understand the personal checks needed to be reissued from the employer, so review increased one star. Teller was still very rude and unaccommodating considering the situation. The $500 cash deposit limit is still ridiculous.

Horrible bank and customer service including managers and supervisors. There was a $350 credit on my account which they never paid it to me. I spent hours on the phone with the manager but they had made the credit to disappear on my account. I've never seen this before. My credit score is 850 and I always pay the statement balance in full. So if you don't want your money to be stolen from you, stay away.

I relied on US Bank for decades, and loved their customer service and the app. However, my faith in the security of the money I have there has been shaken greatly recently. I have a regularly scheduled transfer between checking and savings accounts. This past Monday the transfer went through just fine, but then US Bank deducted the same amount again from my checking account and sent it to... who knows where? I've called their customer service line every day since and they tell me they know about the issue, and are attempting to fix it, but they have no estimated timeline for the fix. Plus they still have not replaced the money they took from my account. This has got to be illegal?!

Since the first minute I opened my account nothing was done right! From wrong name/address in the checkbook to wrong name in the credit card (so won't connect to my other accounts/cards), I cannot even make a payment or check my balance! I have never seen so many incompetent people working at just one company! I am ready to shut everything down and move to a reliable institution. US Bank really sucks!

I've been a US Bank customer for 39 years. On May 23, 2024 I converted $1500 to euros via the US Bank website. The process was easy and I received my euros in just a couple days. However, the conversion rate used was 1.1641 dollars per euro, much more than the published conversion rate that day of 1.08 dollars per euro. This conversion cost me over $100! It is admirable that US Bank provides this service, but at a minimum they should indicate the conversion rate used on their web site. In the future I will be securing foreign currency via overseas ATMs.

Dear Sir, I am writing to thank you for holding my funds with which I endeavoured to pay my groceries this week. By my calculations, three nanoseconds must have elapsed between my accidentally ordering from Amazon using the wrong card and cancelling as soon as I realized my heinous mistake. My thankfulness springs from not only starvation the last 8 days (you have been holding MY money IE not YOURS) but also the manner in which this incident has caused me to rethink my errant financial ways.

HORRIBLE Bank! They have burned us over and over and over. The latest one is that we went in to move our money when they were closing the branch in our city. In order to keep us there they promised us a 4.5% interest rate so we set up 3 new accounts with over $75,000 to get the good interest rate. It immediately started dropping from 4.5 a little at a time, but today when I got half the interest I expected I realized they had dropped yet again-- from 4.2 down to 1.98. I called and was told that for accounts opened when I opened my account they could do an exception and get it back up to 4.25, but I have to go in to my local bank (which, of course, I don't have anymore!).

Terrible customer service. The worst customer service I have ever had. Literally did not help me with anything. I’m trying to activate my card my job sent me to get paid and I’m having trouble activating the card. I called and she said I have to register it through my job, but everyone else just had to call and activate the card. It should be that simple. I’m having trouble. She was rude nor did get a manager or someone above her to help me.

US BANK email me, the bonus 200 bucks if I spend 1000, Please peruse the photo. Then after I spend 1000 they say it is a mistake. NEVER EVER TRUST THIS BANK. THEY ARE SCAMMERS, UNPROFESSIONAL. They can only promise but never to deliver it.

I recently deposited a check for 2,500.00… The check was from a customer to start a home improvement project. I am an Independent licensed contractor. The check was cleared and the money was received by U. S. Bank in the morning hours the following business day before noon. Here we are over a complete week later and my funds are still not available. I completely do not understand how this practice is ok.

My company had a business account with US Bank for 7 year as well as a business loan. I have recently closed all accounts due to lack of Customer service from the business department. As a business owner I don't recommend using their services.

If the Olympics held an event for Incompetent CS Management, US Bank would be awarded a Gold Medal. This bank could create a traffic jam at the procession of a one car funeral. Working with this bank's CS department is exhausting. Geezus.

Do not bank w/ US Bank especially for business. They do not communicate with one another and just passes blame to other departments. The whole time not helping out the customer. They hide behind “NEW” policies when they are caught not follow policies.

We applied for a refi but their loan team made numerous mistakes and did not do a correct assessment of our potential loan. They never followed up and in general seemed disinterested in the result of the loan. I would NOT recommend them to anyone.