Tomo Mortgage Reviews

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Edited by: Amanda Futrell

About Tomo Mortgage

Tomo Mortgage is a direct online mortgage lender founded in 2020. The company focuses on simplifying the home loan process through automation, transparent pricing and a digital-first experience. Tomo offers conventional, jumbo, FHA and VA loans for home purchases and refinancing. The lender operates in multiple states and Washington, D.C., though availability is not nationwide. Tomo promotes a streamlined application process with upfront rate information and no lender fees, which may appeal to borrowers comparing costs across lenders.

Visit tomo.com
Pros
  • Transparent rate quotes available online
  • Ability to explore rates without entering extensive personal information
  • Fully digital application with mobile document upload
  • Automated tools to guide borrowers through the process
Cons
  • Not available in all states
  • No dedicated mobile app
  • Does not offer certain niche loan types such as construction-only or co-op loans
  • Requires standard financial documentation during underwriting

Tomo Mortgage Reviews

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    Page 2 Reviews 35 - 65
    Customer ServiceStaffRates

    Reviewed Dec. 2, 2025

    Tomo Mortgage is great!, The service team is wonderful, the communication is great. Whenever I have a question, they will answer it as soon as possible. They follow up on the whole process, and I feel taken care of all the time. Also, I compared several mortgage companies, Tomo offered the best rate! No application fees, saved 1400$, they compared the bank rate online, and offered the best rate from the bank rates. I am so glad I choosed Tomo Mortgage.

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    Staff

    Reviewed Dec. 2, 2025

    Great experience from start to finish. The team was highly responsive, engaged, and communicative throughout the process. Everything closed on time without any issues. I would definitely recommend their services.

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    Customer ServiceStaff

    Reviewed Dec. 2, 2025

    During our home search we also sought financing. Our search came up with Tomo Mortgage, which up to this point, I had never heard of. I chose them based on some reviews I read and I am glad I did. Tomo and the team assigned to me was easy to work with. Communication and execution was exemplary. Thank you, Tomo and I highly recommend anyone buying a home to look into Tomo.

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    PriceStaffRatesTransparencyHonesty & Transparency

    Reviewed Dec. 2, 2025

    After talking to 3 or 4 mortgage companies/lenders, Tomo beat their rate by enough that when I told the local agent I was working with prior he said there are either hidden fees or they have something he doesn't. They were professional and helpful. Now, our experience wasn't without issues and delays, but they reached out to us on a number of occasions letting us know WHO was causing the delay before the culprit themselves did (surveyor delays, title delays, etc.). Highly recommended. Normally, I'm against online business like this when I could instead support local, but between the price, the transparency in comparing rates and guarantees, it was a clear winner.

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    PriceStaffLoan ProcessTransparency

    Reviewed Dec. 2, 2025

    Tomo and James ** is an absolute lifesaver. He helped me greatly during my loan process, providing exceptional guidance and support every step of the way. I’ve worked with other officers before, but he is genuinely the best in the business. Thanks to him, I successfully secured my mortgage and closed on time. The whole journey with Tomo was super transparent, no hidden costs or fees. Highly recommend!

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    Customer ServiceStaff

    Reviewed Dec. 2, 2025

    Sean **, my TOMO mortgage agent, went above and beyond to meet a month’s mortgage deadline imposed by the seller’s estate in a highly competitive real estate market last June. Sean applied TOMO’s requirements and worked successfully to untangle some delays along the way in this very detailed process of our current lending industry. Sean is personable and highly intelligent and is an asset to his current position at TOMO with tremendous potential in whatever career path he pursues. I liked TOMO’s use of AI which streamlined the application process to what is essential.

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    Customer ServiceStaffLoan Process

    Reviewed Dec. 2, 2025

    I was a little hesitant to try an online lender for my investment house loan. I am not that familiar with Tomo Mortgage but decided to go with them based on the positive reviews from bankrate.com. I closed my loan in just under three weeks time, and came away very impressed with their responsiveness, professionalism, and friendly service and attitude. They have a dedicated loan adviser and an application adviser that walked me through the whole process from start to finish. This was very helpful!

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    Customer ServiceStaffRates

    Reviewed Dec. 2, 2025

    The Support Aaron ** provide was topnotch. Open communication, rapid response, candid conversations were all so much help when deciding to use Tomo Mortgage as my lender. Everyone made this the easiest, most helpful, and least stressed I have ever been when purchasing my home! I would refer anyone to use them. By far their rates, and customer support is by far the best!

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    Customer ServicePricePunctuality & SpeedLoan ProcessRatesTransparency

    Reviewed Dec. 2, 2025

    I had a great experience working with Tomo Mortgage for my loan needs when purchasing my house. I got competitive rate, zero cost, and prompt response. The closing was on time even though we had to update the disclosure last minute. Overall I highly recommend Tomo Mortgage!

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    StaffRates

    Reviewed Dec. 2, 2025

    This lender exceeded our expectations. From the competitive interest rate to the incredibly smooth process, everything was handled with professionalism. We closed within three weeks, and the team’s responsiveness made the experience stress-free.

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    StaffRatesHonesty & Transparency

    Reviewed Dec. 2, 2025

    Honestly, great experience. I was skeptical at first because the rates were too good to be true. But the Tomo team was knowledgeable and professional. They have a great technology platform that I used to track my mortgage progress. And they had the best rate hands down. They even beat my local credit union. The experience was very enjoyable with Tomo and we were able to close on time, most importantly!

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 2, 2025

    Very good experience, highly impressed with service. Quick, easy, thorough, unbeatably priced. A+ rating, will without doubt use Tomo again for mortgage needs. Looking forward to the rollout of the refi product.

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    Reviewed Dec. 2, 2025

    They were very easy to deal with, they stayed in touch and I had no problem getting ahold of someone when I had a question, all my questions were answered very well without leaving me wondering my next steps.

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    CoverageStaff

    Reviewed Dec. 2, 2025

    We had an excellent experience with Tomo for the purchase of our house. Their team was ultra responsive and helpful throughout the process. I would use them again next time we buy a house, thanks again.

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    CoverageStaffLoan ProcessRatesHonesty & Transparency

    Reviewed Dec. 2, 2025

    The rates were the lowest I got. The loan advisor was very attentive, available, and honest about the process. Underwriting was the easiest I have been through having done this process more than once. I'd definitely use them again if I have the need to.

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    Staff

    Reviewed Dec. 1, 2025

    Michael was a great help in getting our condo purchased. He was very knowledgeable and provided all the information we needed to make the process easy. The title company also mentioned that this was the first time they had worked with TOMO and had a good experience. I would definitely want to work with Michael again. Thank you.

    Shannon and Kevin

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Dec. 1, 2025

    Our daughter recommended Tomo Mortgage to my husband and I. At the time, we had already begun working with the lender that financed our existing home. Additionally, we’d never heard of Tomo. However, after a troublesome issue with the other lender, we decided to listen to our daughter and call Tomo. Boy, are we glad we did! First of all, the customer service is outstanding. Every single person we interacted with was top notch. They listened to our needs. They stayed on top of everything, and were extremely responsive. Never had to leave a voicemail. They always answered the phone!

    The biggest gift - they offered us a much lower interest rate which saved us $80k on cash to close and close to $800 per month on the monthly house payment. We immediately dropped the original lender and switched to Tomo! We highly recommend Tomo to anyone that wants a smooth application and closing process, no drama, and lower rates. Even if you're using another lender, until closing its not too late. Switch! You wont regret it! A huge thanks to our lawyer daughter and many many thanks and appreciation to Tomo Mortgage and their amazing team!

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    StaffLoan Process

    Reviewed Dec. 1, 2025

    Had an excellent experience with my mortgage officer—professional, responsive, and truly invested in helping me find the best loan. The process was very smooth, stress-free, and exceeded all expectations.

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    Online & AppStaffRates

    Reviewed Dec. 1, 2025

    I discovered TOMO Mortgage through their website and was pleasantly surprised to find that their rates were lower than those offered by other mortgage brokers I had contacted. The team was professional throughout the entire process, and my settlement was handled smoothly and completed on time. Overall, I had a great experience and appreciated the lower fees.

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    StaffLoan ProcessRates

    Reviewed Dec. 1, 2025

    Tomo got our closing done on time with a tight timeframe, with great rates, and with minimal fees. There was a hiccup when one of the loan officers was out sick, but others stepped in and took care of things. Credit especially to Conor.

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    CoverageStaffRates

    Reviewed Dec. 1, 2025

    They helped me close in ~18 days and even got done with all the underwriting sooner than that! Incredibly nice team to work with. Great rates and fee options. If I ever close again I will happily use Tomo.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 1, 2025

    Very smooth process with very little friction. Loved their clear instructions. I rarely had to contact them and when I did, they responded quickly. Tomo is definitely a 2025 company leveraging technology for our convenience!

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    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Dec. 1, 2025

    Tomo Mortgage is not as big and established like some of the others but they have great rates and their communication skills are top tier. And if you are looking for a quick move in they will deliver on both time and date. But what I love the most about them is that they don't collect most fees unlike those other mortgage companies which was a big plus. I would definitely recommend them because I've personally use them.

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    Staff

    Reviewed Dec. 1, 2025

    Working with Tomo, and especially Michael **, Kevin ** and their teams, was a real pleasure. They went above and beyond to make the process easier and successful. I will definitely work with them in the future.

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    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Dec. 1, 2025

    I don't normally write reviews but I'm happy to support Tomo. By far, the best rate (by 0.5%) when I was rate shopping. I had to call them to make sure it was a real company because I had never heard of them. The process was easy and seamless, they provide an easy online portal to submit documents and access updates to the loan status. When I had questions, the Tomo team was extremely responsive to phone calls and emails when I had questions. We closed on time. They will be my go-to for the future and I have already referred them to my family and friends.

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    CoverageSales & MarketingPunctuality & SpeedStaffLoan ProcessRates

    Reviewed Dec. 1, 2025

    Tomo offered great rates, promotions and a fairly easy initial approval process. My loan officer was really great to work with! Exactly how you want them to be. Friendly, proactive and informative. The experience with my closing specialist was not great. I repeatedly had to ask how things were, only to be told 3-4 days before multiple attempts at closing, that there was something they've known about all along that is an immediate stop.

    The interactions with my closing specialist during these periods were dismissive, inauthentic, condescending, and frustrating. There was no proactivity or sense of urgency from the underwriting or closing specialist in telling me the state of my file even as we got into the week of closing. I only found out after multiple attempts at contact, etc. It was exhausting. Had to push closing 3 times and ended up closing 3 weeks after my initially scheduled date. It got done, and I'm really happy with the terms. So that's the biggest thing. But it was a frustrating process.

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    Rates

    Reviewed Dec. 1, 2025

    From start to finish the easiest mortgage I have gotten, and this is not close to my first. Best rate from the start. Everything done on-line. I was ready to close in < 30 days, and when the buyer made a mistake I was able to extend the rate lock at the buyer's expense. I couldn't recommend Tomo (and Aaron **) more

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    BillingRates

    Reviewed Dec. 1, 2025

    Got a better rate and better service with Tomo than with the bank with whom I have a 30 year relationship! I had never heard of them before. They get you through the close and then flip the mortgage before you make the first payment.

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    StaffFollow-Through

    Reviewed Dec. 1, 2025

    Delivered as promised and house closed on time. Randle was professional and worked diligently to deliver great service. Even with limited time, we were able to still close on time. Was overall happy with the service and would recommend to family and friends.

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    CoveragePricePunctuality & SpeedRates

    Reviewed Dec. 1, 2025

    Stay away at all costs. I had to hound these people if you're throughout our entire process. We almost lost the house we were going for. Also they went back on the rate they quoted me once it was too late for me to go elsewhere. If you're looking for the most stressful experience possible, look no further than Tomo mortgage. They are also great if you like babysitting because you will be holding their hands making sure they do everything on time. Special shout out to Sean ** and Paige ** who were especially unhelpful. Just when we thought it was all over, they never even paid our insurance company. Lots of wonderful surprises on the way if you work with this crew, NOT.

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    Tomo Mortgage Company Information

    Company Name:
    Tomo Mortgage
    Address:
    1411 Broadway, 16th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10018
    Country:
    United States
    Website:
    tomo.com