Tomo Mortgage Reviews

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About Tomo Mortgage

Tomo Mortgage, a direct lender founded in 2020, simplifies the home loan process with automation and transparent pricing. It offers conventional, jumbo, Federal Housing Administration (FHA) and VA loans across 30 states and Washington, D.C. Tomo emphasizes an easy-to-use online process and competitive rates with no lender fees.

Pros
  • Rate transparency
  • Online quotes without disclosing personal info
  • Apply and upload documents using your phone
  • AI assistance throughout application
Cons
  • Not available in all states
  • No dedicated mobile app
  • No mobile home, construction-only or co-op loans
  • Asks for detailed documentation

What is Tomo Mortgage?

Tomo Mortgage was founded in 2020 by former Zillow executive Greg Schwartz. It offers conventionaljumbo, FHA and VA loans in 30 states and Washington, D.C. You can get a detailed online quote without supplying lots of personal information.

» COMPARE: Best online mortgage lenders

Tomo Mortgage application process

The application process at Tomo Mortgage is simple and takes about 10 minutes to complete. It works on phones, tablets and desktops, with built-in AI assistance to guide you through each step. A preapproval advisor often follows up within minutes of submission.

Unlike many lenders, Tomo Mortgage lets you preview rates and begin the application without entering a Social Security number or financial documents. Personal and financial details are only required later in the preapproval process.

Here's what to expect:

  1. Get started: Click the “Get started” button in the upper right-hand corner on the website.
  2. Enter the property details: Provide the home’s location, type, intended use, purchase price, down payment, loan term and veteran status, if applicable.
  3. Verify your identity: Create a password and enter the one-time code sent to your phone by text.

At this point, you should receive a preliminary rate. If you review the rate and are ready to move forward:

  1. Submit your Social Security number: This will authorize a soft credit check, which doesn’t affect your score, unlike a hard inquiry.
  2. Upload documents: Submit W-2s, pay stubs, tax returns or account statements, depending on your employment type.
  3. Enter remaining details: Provide your financial background, employment verification, photo ID and any other required fields.
  4. Get preapproval: If approved, you’ll receive a certified preapproval letter with a 30-day rate lock.

Tomo Mortgage application features

Tomo Mortgage rates

Tomo Mortgage offers an online tool that shows estimated rates without requiring your name, contact details or Social Security number. To get a quote, you enter basic property and financial details, including home type, location, purchase price, down payment, credit score range and income. You can also indicate if you’re a first-time homebuyer or using veteran benefits.

Based on a $300,000 single-family home in Houston, Texas, with 0% down and a credit score between 720 and 739, here are sample 30-year fixed rates from Tomo Mortgage accurate as of publication. The quotes reflect rate options with different amounts of points or lender credits, which are standard tools used to adjust upfront costs and monthly payments.

Sample 30-year fixed rates from Tomo Mortgage

Tomo’s sample rates assume a 30-day rate lock, W-2 income, a debt-to-income ratio under 40% and escrow for taxes and insurance. Monthly payments in the table don’t include property taxes, homeowners insurance or mortgage insurance. Rates may vary based on your financial profile and are subject to change.

» RELATED: Mortgage APR vs. interest rate

Tomo Mortgage loan types

Tomo Mortgage offers conventional, jumbo, FHA and VA loans. Available terms include 15- and 30-year fixed-rate options, as well as 5-, 7- and 10-year adjustable-rate mortgages (ARMs). Loans start at $75,000 and can be used for primary residences, second homes or investment properties. Eligible property types include single-family homes, townhomes, condos, manufactured homes and two- to four-unit buildings. Tomo Mortgage doesn’t offer loans for mobile homes, co-ops (cooperatively owned housing) or homes still under construction.

Tomo Mortgage requirements

To qualify for a loan through Tomo Mortgage, you'll need a credit score of at least 580. Down payment requirements vary by loan type. Conventional loans require at least 3% down, FHA loans require 3.5%, and VA loans have no down payment requirement.

Tomo Mortgage also considers your debt-to-income ratio, employment history and property eligibility. During the preapproval and underwriting process, you’ll need to provide standard documentation, such as W-2s, pay stubs, bank statements and tax returns.

Tomo Mortgage cost and fees

Tomo Mortgage doesn’t charge lender fees, such as application, underwriting or processing fees.

You’ll still pay standard third-party closing costs, including:

» LEARN: What is a home appraisal and how do they work?

FAQ

How does Tomo Mortgage work?

Tomo Mortgage works by offering an all-digital application process with no lender fees. You start by entering property and personal details online and then uploading financial documents for review. If approved, Tomo issues a certified preapproval letter with a 30-day rate lock.

Is Tomo Mortgage legit?

Yes, Tomo Mortgage is a licensed direct lender with transparent pricing and no lender fees. It provides certified preapproval letters with a 30-day rate-lock guarantee.

Where is Tomo Mortgage available?

Tomo Mortgage offers home loans in 30 states and Washington, D.C., including:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maryland
  • Michigan
  • Minnesota
  • Nebraska
  • New Jersey
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

The company has offices in Stamford, Connecticut; Detroit, Michigan; and Seattle, Washington.

Is Tomo Mortgage a bank or a broker?

Tomo is a non-bank direct lender, not a broker or a traditional bank.

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Tomo Mortgage Reviews

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    How do I know I can trust these reviews about Tomo Mortgage?
    • 4,769,528 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & MarketingLoan ProcessRatesTransparency

    Reviewed Oct. 26, 2025

    I applied with Tomo Mortgage after seeing their offer on Bankrate.com, showing a 4.375% 15-year fixed rate, 4.565% APR, 1.503 points, and $6,509 upfront costs. After submitting my application, the Loan Estimate I received showed 2.731 points ($8,302) and over $22,000 in total closing costs, which is drastically higher than advertised. This is false and misleading advertising. The lender also contacted my fiancé’s employer without authorization, attempting to verify his remote work status. This is a serious privacy violation under CFPB and RESPA guidelines. They kept requesting additional documents even after receiving everything listed, and the communication was inconsistent and stressful. I canceled my loan immediately after discovering these unethical practices. Consumers should be warned that the advertised rates and costs on Bankrate do not reflect the real fees in the official loan documents.

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    CoverageStaff

    Reviewed Oct. 1, 2025

    They messed up the underwriting. They failed to file an appraisal. They messed up in the HOA doc reviews. They pulled the approval because of an issue on their end the day before signing. Absolute clown show. Then when we went to a different lender they refused to send over any docs that we paid for.

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      Customer ServicePunctuality & SpeedLoan ProcessRatesTransparency

      Reviewed Sept. 12, 2025

      I'm supposed to close tomorrow and I've gone through 2 processors with no notice. Today, the latest processor had an out of office message that just said they would be back. TBD. WTF? No communication whatsoever either time on the changes. They constantly asked for documents that had already been submitted. They have a portal to upload docs and provide "todo's". Instead of providing any todo's, they hid some document requests in a PDF that I knew nothing about. Then when I answer all of their redundant questions, they never responded to let me know if the documentation was sufficient. That was processor number one. Total nightmare with me having to control the situation through the loan process.

      I am the easiest borrower; lots of money in the bank, stable employment, low ratios, great credit and yet they made me jump through hoops for every little detail. Even though they did a phone verification on my wife's employment, they said they needed proof that the company existed. What?? Her w2 listed the company name and address!! They asked for that multiple times even though it was one of the first documents I provided. I did a quick google search of the company and found multiple references to her employer including the LLC registration from the state. This was getting insane!

      I used Tomo previously and had a good experience; but they were a younger company and they obviously haven't figured out how to scale. I would avoid them at ALL costs until they get their shit together. And don't even get me started on their rate float down. They refused to honor it based on their own website rates. Now it is down to closing time and literally no one communicates with me about what is still needed. I had to track THEM down the night before I am supposed to close. I only knew what was going on because I called the closing attorney who was also confused about why they hadn't received the closing package.

      I discovered that even though a full appraisal had been completed, they were waiting for a re-check by the appraiser because it was new construction and not everything was done. I told them days ago that everything was done yet they sat on their hands waiting and no one knew that this one thing would hold up closing. Oh well for scheding a million things like movers etc.

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      Customer Service

      Reviewed April 11, 2025

      SCAM! Paid like $600 bucks for VIP service for $30,000 credit reporting, I'm going on over 4 months and no reporting yet. I tried to contact customer service with little to no response. When they do respond, they just ask question but don't do anything, then they stop respond and close the service ticket. What a joke, they are just bunch of scammers.

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      StaffLoan ProcessRates

      Reviewed Sept. 12, 2024

      Tomo went above and beyond in matching a low rate from a competitor. That low rate combined with a super low origination fee made a big difference as to why I choose them. The icing on the cake was the great working relationship that followed. They were understanding and patient when my closing date got pushed back twice. I had a good experience working with Tomo and would definitely recommend them.

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      Customer ServicePunctuality & SpeedLoan ProcessTransparency

      Reviewed May 23, 2024

      Just closed on a property using Tomo (first time using as lender) and it was easily the best transaction I could have asked for. Have used many other lenders in the past and there have always been issues - with communication, errors, confusion on timing, etc. This is often a confusing part of the real estate buying process - I've done this five times now and still have questions on how it all works. My broker walked me through all my options in a clear and understandable manner, and answered all my questions (as dumb as they might have been). It can be time consuming to go through all of these financing options, but my broker was patient and willing to spend the time to work through all the scenarios with me. Rest of the process was a breeze, closed on time. Very pleased and would use them again.

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      Reviewed May 17, 2022

      Company denied my application due to they can’t verify my information… I provided them social security number and my bank documents and my information and my pay stubs. It’s weird that they can’t verify you but you have my personal information. If I don't exist then I wouldn’t be able to open up a bank account in my name... this company needs to be shut down.

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      Tomo Mortgage Company Information

      Company Name:
      Tomo Mortgage
      Address:
      1411 Broadway, 16th Floor
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10018
      Country:
      United States
      Website:
      tomo.com