TD Bank

When TD was new to NY they would bend over backwards to prove how different they were to other banks (free pens, very late hours, dog biscuits), now that they are established and no longer need to kiss anyone's butt, they are showing their true colors. I simply wanted to update my phone number as the old one is no longer valid and that locks you out of your online account. She said my phone number could not be verified and as such she would not update my account. I would rather keep all my money under the mattress - they don't deserve my business.

IGNORE ALL OF THE WALLETHUB Reviews and all of the fake 5 star reviews. Those are paid reviews. I promise you, these companies will try to drown out real reviewers for an extra fool, I mean customer! Worst credit I have ever had in my life! They deliberately try their very best to ruin your credit so they can get late fees and other fees out you, they do not care about the well-being of anyone who is foolish enough to enroll with their credit lines, (Sadly I fell for it trying to get a Samsung phone) I should I have paid it off and not have to deal with them!

I have never missed a payment and noticed that I had a late fee. Set it aside to call before my next payment and since it took me one week too long to call, they had already charged me a second late fee. I never made a late payment!!!! I paid one payment 2 days before the new statement date and they counted it on the previous statement so they showed I missed a payment. Even after figuring out the issue, they could only “forgive one late fee per year.” I could accept that if there was EVER A LATE STATEMENT but there was not, just a company looking to rip off customers who pay their bills and are dependable…Never again will I use this card or company!!!!

Please note there are really only a handful of TD bank offices in the entire USA, and almost all are within walking distance of one another in Manhattan. I lost my cellphone number. Due to two-party authentication, they refused to help me, and locked my account. They tell me I must travel from Chicago to NYC to show a teller my driver's license. Now that's chutzpah.

I made a TD wire transfer to my notary’s Desjardins bank account to buy a condo in Gatineau. I was told it would take 24 hours. I made the transfer on November 18th. It is now November 23rd. The wire transfer is still “pending” at TD. I am homeless and living and working from a hotel. The vehicle holding all my things is a rental and in the parking lot of the hotel. This situation is causing a great deal of anxiety and concern on my part. I have emailed many people at TD, including their legal counsel, hoping someone will help me get the wire transferred asap. It is not simply myself suffering - the seller of the condo is waiting to be paid. A caution to anyone making a large wire transfer, it does not take 24 hours, unless I am the exception to the TD rule.

I paid off the loan with TD Bank eight years ago. They never satisfied it from my title because of their mistake. For close to a month I’ve been trying to get proof for the title company that is paid and they’re being nothing but rude and unhelpful. I lost my buyer today because of them. Never do business with them because they do not care at all about their customers.

Despite signing up for online notifications, I received no notices that my bank accounts had dropped below the minimum required, leading me to be charge $40 maintenance fees for months. Then when I tried to get money into the accounts, there were delays due to their system. But I was told that even though I was trying to get money into THEIR bank, I would still be charged the fees. So instead of working with me and at least waiving one month of fees, I had to shut one account down and am in the middle of shutting the last one down. They are a bunch of criminals and forget about customer service.

Hello TD Bank, I used TD's services with a Rooms To Go account to purchase furniture. I made ALL my payments on time using autopay. In June 2021, my account was PAID IN FULL (see attached statement). A few months later I got an email about my account being delinquent. Again, this is for an account that was PAID IN FULL. Apparently, this shameful and disgraceful financial institution tried to charge a $1 to my account AFTER I switched banks (bank used for autopay was no longer there). Since your company could not get that $1.00 (illegal charge btw) they started slapping NFS, LATE, ETC. fees.

This company is absolutely the worst I have ever dealt with in my 44yrs on earth. I purchased a phone through them "Samsung All Goods". I was never sent any payment info and was not sure if it was billed directly through my phone bill. My notification came when I noticed a hit on my credit report and through Credit Karma I tracked down TD Bank as the company. That 1 was my fault. Then I set up auto pay and it failed to process another payment. Frustrated with the company I called in and asked what the entire balance was and was told an incorrect number leaving a balance of $130 on the account. They never call and go directly to pinging your credit report so I was hit again.

I had a devastating experience with TD and the customer support just throw me to the wolves like a discarded piece of garbage. And that is under the 'most convenient Bank' cover. I missed a 10$ late payment on a TD Credit card that I don't use normally and that was reported to the Credit Bureau and had a 100 points credit score drop. I paid the full balance the day after I found from Credit Bureau about the problem and called TD to ask for help thinking they could do something about it. All they told me was that I was trying to falsify my records by asking for help. When I told them they should warn their overdue clients somehow since they have all phone numbers and email information, I was told that is not TD's business. I guess their business is to screw their customers so they can charge higher interest. Having to go through such experience was traumatic. My only defense is to change the bank and never go back.