TD Bank

My experience with TD is as a bookkeeper for a non-profit sport club. The three signers for the club had to register together, in-person even if they had done so the previous year. This process took three visits because the bank personnel didn't have all the documents ready to sign. (Does TD give their least experienced employees this task?) Also obtaining online access to the account took four months for a new treasurer, and then only that one person had access to view the account and download statements. When the next new treasurer did not go through this tedious process, it became impossible to view the account, or obtain statements, at all. At one point a bank employee promised to mail the statements to the club (as had been done in the past) but that never happened. My advice to any non-profit organization is DON'T BANK at TD!

I have a HLOC with TD Bank for a few years now. I had paid off my loan in full but a month after they claimed that I still owed a balance. I was not aware of this as I thought I had paid the loan in full. So my account started to get past due "without my knowledge" and 2 days after it was due they reported a late payment on my credit report. "2 DAYS???".. 42 days late I received a notice in the mail they were going to foreclose on my property if I did not pay... So I paid off the remaining balance immediately as I have had perfect credit for 32 years with zero late payment.. I did a quick check on my credit today and realized it had dropped considerably because of this.. They said they called but never left a VM or sent me any notices outside of the one I received at 42 days.. I have banked with many banks in my day but never have I experienced anything like this.. I have called and canceled my HLOC and with NEVER bank with TD Bank again, ever...

No mortgage statements or details online to view. You can only see the account number and loan amount remaining. This is problematic when you have money in escrow/taxes. They still rely on paper copies to be sent to the home. They assumed my mortgage, so most of us don't get to pick the mortgage servicer that eventually ends up with the loan.

I was on a call with customer service representative who got belligerent with me. She proceeded to freeze my account, and claim fraud, where there was none. So, all of my money has been frozen for a week. I am Disabled, and now have no money for my food or medicines, thanks to them! Please beware and do not do business with a fraudulent organization such as this, which is TD Bank!

After participating and using the app I did not get the discount promised. I spoke with 2 representatives of TD Bank and no one could show me in my new policy where is the discount. I went through the policy with them and compared the amounts from each coverage of both policies and the discount was not present there. He told me that the discount was there but he was not able to find it. Also, he told me that the discount would be less because I had to deduct the amount that I was already receiving for just participating in the program. I asked him to show me where this information is written and he also could not show me. This program is a scam.

I am 10 years with this bank. Having excellent credit score. Working as a nurse with stable income. I have been waiting one and half month for the loan approval and after so many days of waiting and sending tons of papers they declined my application. I will stop working with this bank which I suggest others too.

Title: Extremely Disappointed with TD Bank's Lack of Communication and Poor Service. Rating: ⭐ I'm utterly disappointed with TD Bank's recent handling of my concerns. For 15 days, I've been met with complete silence regarding my inquiries, which is simply unacceptable. The Bank Contact Centre's efficiency leaves much to be desired, as it's evident that there's a dire need for improvement.

I opened an account with Samsung Financing which is run by TD Bank Retail Card Services for the purchase of a Samsung Refrigerator. What a mistake!!! Both companies are poorly run and have refused to do what is right. The refrigerator was damaged by the delivery drivers at delivery which I noted on the delivery ticket. I contacted Samsung to get the damaged panels for my refrigerator replace and Samsung said I have to call another number to get the panels replace. So we called the Samsung number and it stated, "This Samsung number will be no longer in services as on October 1st, 2022". This was Early to mid September mind you and the number was no longer in service weeks prior to 10/01. So we called the other customer service number to escalate the matter and every time we were directed to the out of service number. We even tried on-line chat and hours and hours on the phone to no avail.

They are NOT convenient, EXTREMELY incompetent EVERY time that you are REQUIRED to go to a branch whether it be for account issues or notary! Their online banking is constantly making mistakes in your account requiring you to repeatedly call or go to a branch! My primary bank is a different one with never an issue, TDBANK constant headache and problems! Please save yourself the problems! DO NOT deal with TDBANK. They are closing branches due to POOR business! Myself, Brother and Father are three that cancelled our accounts due to issues and POOR customer service! They also charge for everything.

I've been with TD for some time now so I decided to open a business account. I have garbage trucks and do garbage removal. I got paid by check. I deposited it. They said it's a bad check and shut all my accounts down. If that's the way they do business maybe it's for the best but it's totally uncalled for.