TD Bank

I like the customer service I get at my local branch. Recently, the chip stopped working on my debit card. Since it is drive-up only at this time, the teller told me he'd get a new one made right away and to pull around the corner and he would bring it out to me. It was great service!

When we moved to Pennsylvania nearly twenty years ago, family recommended TD Bank. I barely qualified as a senior citizen. Over the years, I have had a great relationship with them. They have been working with me when times were difficult. They offered great services. In this difficult time when it's hard for everyone, they are still there for me. TD is a good place to bank for senior citizens, as I am sure it is for others.

I have been with TD Bank for over 25 years. The convenient hours make a big difference-including being open on Sundays. The tellers are very courteous and friendly when I do go to the actual bank (right now using the drive through). However, I do most of my banking online. The app is very user friendly. All in all I find TD Bank meets my banking needs and am very satisfied.

We use TD for our savings account and for checking. The folks at our local TD Bank are always pleasant and helpful and they know my name when I walk in the door. (Something we can't do these days.) When I first moved down here, I had no computer available, it was stuck up in NY on the moving truck. I had bills to pay. The gentleman I spoke to, turned his computer around, handed me the keyboard and said, "Go to it." I was amazed. I did what I had to and thanked him. He just said if you need anymore help, just come back in. That's what I call excellent customer service.

Let me tell you a story about two gentlemen from T.D. Bank named Sal ** and Roberto **. O’ my gosh, what lifesavers. I lost my card in a T.D. Bank in just a few seconds, the machine didn’t give the “take your card out” reminder and I wasn’t paying attention. When I walked to the next store I realized I didn’t have my card. A slight panic was starting to develop. It was still early but all the banks, all the banks only had ATM’s and no one to talk to, I was lost for a minute. Then I decided to try the T.D. Bank near The Bronx Zoo, which had drive in. I thought maybe I could speak with someone. At this point I only had $6 in my possession.

I purchased a phone through Samsung. I returned it to Samsung and they told me I would get a full refund. They left a 12.31 balance for the monthly protection that I don't owe. I never activated the phone. I can't get TD to remove it and they have caused my credit score to drop 125 points.

I made a mobile deposit for a check made out to me on Oct 4 for $200. On the Oct 7 the bank froze and closed my account. The Bank opened up and approved a account for me online. After they never honored the check for the mobile deposit. I had a balance of $193.00. They said I had a account back in 2016? They said they were keeping the money and closing the account. How does a bank open a new account, if you owe them money? They should have told me to pay my negative balance on that old account before letting me open a new account. This is unfair specially when I was going food shopping with that money. During a pandemic really? Wow this company is the worst.

TD Bank recently changed their transfer process, so now each transfer transaction has to originate from TD Bank into whichever account the customer has linked to their TD account. These transfers are riddled with problems that result in the funds NOT transferring into the customer's requested account. Further, they 'hijack' the funds for an additional 3 weeks before crediting the funds back into the account. Not only that, the customer service rep will mislead and provide false information about when those missing funds will be credited back.

I do not know how many operators TD Bank has, but all numbers are pointing to the same call center and I have been listening to music for more than 6 hours now, not being able to get hold of a person. Unbelievable. I guess that is the last Samsung device I financed.

TD Bank puts advertisements that you will get a bonus if you open an account with them but it is a fraud. I clicked on one such advertisement to open an account and made clear I opened the account because of the promised bonus. I continuously requested the status of the bonus and was told it had to be over X number of days. After X number of days they then claim that I "Didn't click the right link" in order to qualify for the bonus. Why would they put two links on an advertisement for the bonus but to try to intentionally defraud people who are signing up based upon the promised bonus. This is fraud and someone should sue them in a class action lawsuit as I'm sure I'm not the only one who was defrauded by this bank.