TD Bank

I like the customer service I get at my local branch. Recently, the chip stopped working on my debit card. Since it is drive-up only at this time, the teller told me he'd get a new one made right away and to pull around the corner and he would bring it out to me. It was great service!

When we moved to Pennsylvania nearly twenty years ago, family recommended TD Bank. I barely qualified as a senior citizen. Over the years, I have had a great relationship with them. They have been working with me when times were difficult. They offered great services. In this difficult time when it's hard for everyone, they are still there for me. TD is a good place to bank for senior citizens, as I am sure it is for others.

I have been with TD Bank for over 25 years. The convenient hours make a big difference-including being open on Sundays. The tellers are very courteous and friendly when I do go to the actual bank (right now using the drive through). However, I do most of my banking online. The app is very user friendly. All in all I find TD Bank meets my banking needs and am very satisfied.

We use TD for our savings account and for checking. The folks at our local TD Bank are always pleasant and helpful and they know my name when I walk in the door. (Something we can't do these days.) When I first moved down here, I had no computer available, it was stuck up in NY on the moving truck. I had bills to pay. The gentleman I spoke to, turned his computer around, handed me the keyboard and said, "Go to it." I was amazed. I did what I had to and thanked him. He just said if you need anymore help, just come back in. That's what I call excellent customer service.

Let me tell you a story about two gentlemen from T.D. Bank named Sal ** and Roberto **. O’ my gosh, what lifesavers. I lost my card in a T.D. Bank in just a few seconds, the machine didn’t give the “take your card out” reminder and I wasn’t paying attention. When I walked to the next store I realized I didn’t have my card. A slight panic was starting to develop. It was still early but all the banks, all the banks only had ATM’s and no one to talk to, I was lost for a minute. Then I decided to try the T.D. Bank near The Bronx Zoo, which had drive in. I thought maybe I could speak with someone. At this point I only had $6 in my possession.

What they do is dishonest, by making up charges, telling you that they will get rid of them, and then changing their minds. Pointing out their mistakes makes them mad. Customer is not right in this bank. What's worse is the feeling that you are not a human but credit to be pilfered through deceit. Avoid them if you can; your balance and emotions will thank you in the long run.

I banked with TD for 6 years. The app is not user-friendly and the overdraft fees are crazy. There is only 1 bank in my city and it is located on the other side of town so I relied mostly on online banking. Which logged me out every 5 min so it was hard to get anything done. The customer service was average, it was just hard to get connected with a human and not a FAQ bot. Honestly, it was a hassle to do anything with TD. I opened a credit card with Capital One last year and saw that banking didn't have to be stressful.

I have been with TD CANADA TRUST for 20 years. About one year ago they changed. They have become arrogant, dishonest and unhelpful. They treat you as a number not as a person. And they take zero responsibility when they make a mistake.

I had a bed financed through Home Inspiration. I owed $5500.00, it was nice that the interest rate was 0% for 72 months or something like that... That was the only good thing. I was informed of who my loan was with and attempted many times to make an online account (make it easy to manage my account). The company locked my account so I could not make an online account, I had to contact and speak to customer service to set up the online account...fair enough.

I deposited a 334,500$ check on Jan. 6, 1921 and they told me today, on Jan. 8, 2021, that the money will only be available in 10 business days. I can see in the account where the check was drawn that the amount is debited and no longer available. In essence, they hold my money and pay their dividends with it. This is beyond outrageous and this bank no longer deserves my business. But I have to wait 10 business days before I can close my account. AVOID THIS SCAM ORGANIZATION!