Tax Group Center

At the beginning they were on top of it. It was until they already had prepared the offer that it got a little tougher to talk to them. I’m an over rate truck driver and I get per diem and per diem is not taxable income. When they figured out the original offer, they included my per diem and my income and so it left me owing still on quite a bit. When I tried to call and tell them that there was a problem with their figures and to try to get it straightened out nobody returns my calls.

I finally get to the point where they had to file an extension on it which cost me $750 before they called me back. While I had no problem working with the team at Tax Group, they should have responded to my calls. Somebody should've called me back when I try to say that there’s a problem, instead of just leaving it to go until suddenly they're filing an extension. Overall Tax Group Center accomplished what they wanted. They got rid of the debt for me. Except for that at the end I had to pay for an extension that I shouldn't have.

The negotiators that I worked with were two people. When I called and spoke with someone, I was told that they were gonna have someone get back with me, then they got back with me within 24 to 48 hours. They were able to get my situation settled. But they didn’t always know what to charge me, so I had a disagreement with them about what I should and shouldn’t be paying for in terms of their services. Also, I wasn’t very clear on all of the things that they were doing so, with a good part of the process, I was in the dark as far as what was actually going on. It was only at the very end that I understood that things were being taken care of.

I’ve already completed the program. But transparency could have been improved in what they were doing and what the next steps would be. In addition, they could have made sure, if someone communicated one thing to me, that it was communicated as well to anyone else that touched my case and called me, so that way they wouldn’t try to charge me each time. Once I had spoken with someone, they realized that they were not gonna charge me a certain amount because everything was already negotiated and I wouldn’t be paying as a whole.

They insisted that he wasn’t under my contract. That's all they stuck to and it was a nightmare. They put us through hell. We were struggling enough trying to get the taxes straighten out. And then, that was supposed to help us and they charged us. I paid them forever for them to do our tax stuff and it was just one joke around after the other. We went from lawyer to lawyer and none of them did anything for us. We ended up like five different lawyers.

Before this all happened, I was working with Jonathan. He did everything he could for us. But then he was terminated. When I inquired about it, they said he quit which I had talked to him personally and knew he hadn’t quit. He was the only one who really helped us and got things started. But when he left, we were still sitting like there when we were and all the years that we dealt with them after, we never had anything accomplished with my husband's taxes. Not one time.

Because they didn't have time for me. I never got to talk to the actual person. I always had to talk to their assistant and they were relaying messages back and forth and when I wanted to speak with whoever that we could try to get this stuff straighten out, we never got that choice. In the end, it was that bad to the point, I would have gotten a lawyer and sue them, had I got the money to do it. All in all I wouldn’t recommend Tax Group Center to anybody. Anyone that goes there is risking their money because they don’t help.

Then anytime that there is a paperwork that needed to be filled out, Tax Group sent it to me. I filled everything out and sent all back to them. And then after a while, I started getting the notices that, “Okay. This is what’s going on. This is what happens next.” I had to pay $800 to the IRS to take care of whatever was there. And the other $32,000 was written off. After I paid the $800 and for the next three years, Tax Group did my taxes on time before the tax date without having to get any continuance. They couldn’t come after me for that other $32,000 and that’s what I did. I don’t know that I even owe that much money even though it was when we were on the brink of recession where people were losing jobs.

The negotiator at Tax Group would call me on the phone whenever something new came up and also explain what was going on, and then gave me choices of what we can do. They explained both directions of what would happen. And I went by what the best choice that they had given me and went that way. But the negotiators always kept in touch with me to let me know what was going on. They made the IRS back off. There was one instance where I had to submit something that the IRS was asking why I felt I didn’t owe the money. I wrote down everything that I know about the IRS.

For normal Americans, when they file their taxes, you’re supposed to breakeven at zero. If you get a refund, that money that you get a refund then and all the money that the IRS takes goes into an interest-bearing account to where the IRS makes money on that money and all those refunds. It was that kind of stuff that I put down on paper and all of a sudden, IRS was backing off quickly. I sent it back to the Tax Group and they submitted it. And finally, IRS just said, “Okay. Well, we’re just going to let this go this way. He pays his $800. And just make sure for the next three years that he does his taxes on time. And we’re just going to have to write it off.” From what IRS said that I only owed, it was $15,000 but what made it go up was all the extensive fees that they kept adding on like being late for so long and I’m getting percentage added on and it just kept adding.

Working with Tax Group has made me understand that the loss of the IRS a lot more. They helped me to be able to stand up and just save my own. They helped in a lot of ways. They explained a lot and got me through it. After about a year and a half, everything was just taken care of. And as long as I follow the parameters that the IRS said, there’d be no problems. Up to now, I’ve been doing everything the same way I’ve always been doing it.

When I asked about the state they said that they do not deal with it. And then later on they put a lady step up. I found out that if there was no money, they couldn't deal with the state. They wanted their money and they don’t deal with people. They quoted me an amount and I told them that they could have told me that and it would have saved us a lot of going around the bush. At the same time, it was not only the money, it was the discomfort and the hassle. It was uncomfortable because of all passing hands and I didn't know who I could rely on and talk to.

And then in the process, I got sick. I contracted cancer in my vocal cord. I stopped working. I told Tax Group Center that I don’t have assets. I finally hooked up with somebody who told me that if I'm going to get a job and get to say an income then we could settle something. And that was the one who was trying to help me out. I won't recommend Tax Group Center.

Tax Group Center has helped me a lot. I got my letter from the IRS and everything is really done with them right now. Basically, they said they were gonna take my tax for the next three or four years. I need to go back with them because the last year, I was with Tax Group but they took over $11,000 from me. And I only owe 20. They overcharged me. That was a lot of money within a year’s span. But my credit line is awesome right now. I’m now towards the 700s and I have no complaints. Tax Group Center served their purpose.

I sent multiple emails with zero response and called several more times with no response. Finally, they sent me a letter saying that they will need to prepare my taxes for 2016, it will cost me another $1,250.00, I paid again, for a total of $2,500.00. I finally called and spoke with an assistant, she gave me the details about the next steps, that my attorney will need to call me, as she is reviewing my case. I waited and waited for several more months, going about my life, hearing nothing. Today I get home and find 13 envelopes from the IRS, each of which telling me that my account has been turned over to a collection agency.

I called the Tax Group Center and asked to speak with Mingy **, my tax attorney, they said she is not in today (same damn story), in fact the receptionist was very rude! I want something done about this IMMEDIATELY! I am not a rich person and cannot afford legal fees and to contract another tax company. I have lost $2500.00 that I did not have (took out loans to pay) and now I'm being hounded once again by the IRS, what can I do, what are my options???

I've spent so much money, sending Tax Group Center faxes and getting copies. We went in further and it was about four more months and they let me know that the guy that was over my case left the company. They reassigned me to somebody else but I never heard from the other person that was reassigned to me. So it went on another four months and one woman kept on calling me and telling me what other papers they needed. I would go to all of my files and pull out all of my medical bills. I was doing this every day and finally got it sent up to them. I spent probably $200 on mail just because it was so much paper. I was so relieved when it was over. I got a letter from IRS and I finally worked the IRS myself. I've just started calling IRS myself and they said that they haven't received this and that they need this.

The also told me that they don't do state, they only do federal. So, I went ahead and paid $6,200 or something to the state, then I had nothing left to pay for the federal in. So, I was sweating badly because I didn't know how I was going to pay it if I owed it. And then he called and said that they'll give me the result and I only have to pay $100 to federal. I went ahead and did that. And then last year, I understood that I wouldn't be able to get a refund. But I got a return but it said it was delayed and they had never transferred me over as I haven't done all of the things that I was supposed to do. They hadn't changed my code and so they were holding my refund. I got my refund in August. And then shortly after, I was diagnosed with cancer.

I didn't realize that everything was going to be long distance and I thought there may be a location close to me. I never understood and it wasn't until after I sent the money that I realized that it was going to be working out of California, which was in Idaho. I had really high hopes at the beginning. But now, it's just a memory that I don't ever want to remember. I would never ever use Tax Group Center again and would never recommend it to anyone else. I had called so frequently that the receptionist recognized my voice and they've started to put me on hold for a longer time or tell me that the person I was trying to reach wasn't in the office right at that moment. Now, I couldn't file and I just pay so it's all good. My cancer's gone and I am doing fine. But it was a hard thing to do, being a single person. Just dealing with it was very hard.

Then, the payment program has expired at the time the company changed hands. Since this representative I dealt with was still working with them, I ended up getting in touch with them again. They had to go through it all over and I paid $6,000 fee and then, they took my case and we spent the next 18 months going back and forth with the correspondence with the IRS until an offer was submitted. What was good is that I've been making payments the whole time and then they actually accepted those payments up to that point as part of the payment.

So in the end, I finished giving IRS $3,200 and they released my tax lien. While it took some time, I never ignored any of the papers that came from the IRS. I continued to follow the correspondence. I needed help to resolve it and make sure that I didn't have any garnishments or lease on my home or anything of that nature since it was one of those things that can put a huge mental and financial strain on somebody. Besides, they'd kept blowing it up until $82,000 so I can't thank the Tax Group Center enough for the help they gave me.

In addition, it was nice to work with somebody that is real and doesn't play automated games. I had real counsel when I was left to my own wits, which can drive oneself crazy with the worry and everything of it. Their representative was very concerned about my well-being and getting the issue resolved and in the end, it was actually amazing when the IRS had accepted the $5,000 offer, which was a minimum offer. So, it's truly remarkable that the Tax Group Center was able to accomplish that.

I hung in there and once I got Jennifer, I felt a lot better. I transmitted more money and she has gotten me back on track. Now, I'm waiting on some information from her. She's going to send some forms that I still haven't received yet. She seems aggressive with everything and she was a little slow about communicating with me and then it got better with her. I didn't file my taxes for two years in a row. I haven't received them back yet but at least IRS took me out of their thing, which I'm really happy about. Tax Group Center handled the situation for me, but they were not very professional overall.

When I went to Tax Group Center I was desperate. I've gotten married and we were trying to accomplish some things. My end of the relationship was what was holding us back from things so when I sought them out it was easy enough for me to take away from the meager budget at that time and tell them what I needed to pay in order to get the debts resolved. Their fees were more reasonable compared to other companies. The fees were astronomical in order to even get things started but they were able to work with me on my budget. I always file taxes even though I didn't get anything back. They helped me clear that outstanding debt and those fees that I owe because I was owing $80,000. They were doing all of the negotiating for me because I didn't know the lingo. They would just let me know what I needed to pay.

The negotiator was very open, very honest, very considerate of my situation, my needs, and my family's needs. You don't get that from a lot of people. Everybody is so caught up with their bottom lines and what the underlying factors are for the organizations that they worked for. Integrity kind of goes out the window with a whole lot of people. But this person made me feel like, "Okay, if I was in your situation. I want somebody to listen to me so, I'm going to do everything I can to assist you and making sure everything that you need to have happened, happen at a rate that you can afford for it." I appreciated that. It felt like I was his only case which I knew better than that. But that's how consistent he was. I knew everything that was going on and I was always in the loop.

I'm done with the process now and I've been receiving my taxes for the last couple of years. I received my letter letting me know that I was free and clear from the IRS which is a big relief. The whole process took a year and a half. It was great and it didn't take a very long time. I thought it would be much longer. But I have had the debt hovering over me so long that no amount of time really was considered and I just wanted it gone. Once it was done, it was done and we've been doing great since. I can file my taxes now with my family and not be a detriment to us versus the advantages that you get with having three minor children and a wife and not making astronomical amounts of money. I can claim household repairs and I can get money back at the beginning of every year. We use that money every year to kind of do some improvements to our house.

A lot of my friends knew the gist of my experience. But for the average middle-class American the tax is a time to recoup some major money that you can do some things with. A vacation, home improvements or a car repair or things of that nature that we don't otherwise get to do because most of us are living from check to check. I'd wholeheartedly recommend Tax Group Center.

I also had a situation where my employer gave me a pension, but they never took the tax out. Then, they sent me a letter two years later saying that they forgot to take the tax out, but that was too late. IRS was on my butt about what they've done and IRS wanted their money. I can get a lawyer and spend more money, but TGC relieved that burden and I was very pleased. From the IRS to talking initially with TGC, the entire process took about four years. The outcome was tremendous and I would recommend them. I don't know if another company could have done the same. Call and talk with TGC. They can help you and get you on the right way.

I've taken $1,500 over a 12 month period because I was just starting a job. I couldn't afford the $1,500 up front. I sent statements to them and then they took care of half and resolved a plan. I was quite flabbergasted. I was on the job and I was on the phone with that guy for 15 minutes trying to figure out and I just couldn't believe it. If I ever have a problem again, I'll call them. Their service was the best and it changed my life.