Tax Defense Network Reviews

The first rep I worked with was slightly unresponsive, but the one who then took over that completed the work, I'd highly recommend. She was very thorough and efficient. She was really good. I would recommend Tax Defense to others as well.

Don't waste your money. These people are cons, they will push your process out for a year or two. At the end they was settled for a payment plan that you can do on your own. Very hard to get them on the phone and don't respond back to emails. You can contact the IRS yourself. You can negotiate with the IRS yourself. These scams are not needed. Jwana ** is a person that assigned to me. Don't waste your money.

At the time I got Tax Defense Network, I thought they were better qualified. But I'm not the happy camper they think I am. They had me in a deferment plan. The debt is over two years old and they claimed that it's almost to the point where they can't collect on it. This time around, they should have been able to get me a tax forgiveness, but they keep saying I'm not qualified for it. I'm being double-charged with tax because I'm paying them for the same thing I paid for two years ago. They're not worried about my concerns and keep telling me what they did. I'm not satisfied with them at all.

I needed my tax filed and found Tax Defense Network online. They prepared my tax returns and the process was fairly easy.

I gave Tax Defense Network a very simple project that they were effective and successful at. It was quick, simple, and not complicated. They did their job.

I've seen a couple advertisements on TV about Tax Defense Network as well as heard some nice things about them. I did a little research and thought, "Let me give them a try." Enrollment went quite well. There were two different conversations, which didn't take very long at all, and they answered all my questions. They've been very helpful in getting my individual taxes for year '23 and '24.

I worked with two people from Tax Defense. One guy was really easy and good to work for. He kept me updated and explained a lot of situations to me. The second person that I was dealing with was Jawanda, and she was amazing, too. They knew exactly what they were talking about. They handed all of the information to me, told me exactly what to expect, what I needed to know and the whole nine yards. They worked with me and let me make payments. So, that was awesome. Tax Defense did their job and it relaxed my train of thought. I got the paperwork from Tax Defense to go home and everything was worked out, but the IRS turned my debt over to a collection agency. So I have to pay the collection agency now.

It’s been almost two years and still nothing has been officially filed with the IRS. Every call I receive from this company is nerve-racking. I provide every piece of information that is required. Even after combing through with a fine-tooth comb. Six months past then now we have to resubmit everything because it has expired. I feel as if the run around is calculated. I waited so long to write a review in fear of retaliation. Because they have ALL of my personal information. After thousands of dollars, hundreds of phone calls, hundreds of emails. Still nothing has been found. I’m ready to sue for my money back now. Stress-free my ***!!! Now, a whole new tax year is about to start and I guarantee they will need more information. I wish there was an option for no stars!!! What a Joke of a company!!!

I was referred to Tax Defense Network and I had a few hiccups at the beginning. The language barrier with the person that I was originally working with was awful. It sounded like she was just reading off a script and really didn't have time for me. Tax Defense Network needs to be very careful. I understand that everybody's entitled to have a job, but if there's a language barrier, that needs to be addressed, especially if somebody's just reading from a script. I was making some important decisions and I needed to be able to understand exactly what I was signing up for.

The first person that I worked with at Tax Network, Demetria, was non-responsive. It was months. I had a deadline to meet for my daughter's FAFSA application. It was just poor communication. Then also initially, I had financed half of the amount I would pay for Tax Network’s services and then would pay the other half. I mailed in a check. But they stopped my services for weeks because of nonpayment. But it wasn't supposed to be that way. There were a lot of delays. I've also worked with Heather and I just didn't feel like she was very friendly. I was also supposed to get a refund at one point because I was paying for services and I was not getting services. But I never received any type of refund.

I had several different individuals that helped me at Tax Defense. Everyone was very helpful. I did have a situation where there was a breakdown in communication and I was dropped as a client. But after an explanation of what took place, I was quickly brought back on, and as a consequence, my case was able to continue. So that situation was reconciled. From there, I've had nothing but a great experience and my case dragged on for years.

I like the person that did my taxes. He was good. I liked all the questions that he answered. The process was a little bit too long to get all the information together when I provided them all the information they needed. There was a follow-up that I had after my taxes were filed because the numbers didn't correlate from what the IRS had versus what we submitted. But even if it was a year late, the fee should not have been so high. I followed up on that but never heard back from anybody.

Tax Defense Network's customer service was great. They went above and beyond to help me to sort out my problems.

Tax Defense was great, I had no problems with them.

I've done business with Tax Defense Network for quite a few years, and my experience has been excellent. I like the quality of service and the reps are very knowledgeable. They are excellent as well.

Horrible company! I went to them with a problem and they never return calls. The lawyer they assigned to me left the company and left me with a mess! 8,000 later, I had to hire another company. I have 15 emails from me trying to reach him. I would not recommend them. Please stay away, they only made my problems worse.

I would not recommend working with Tax Defense Network. Communication was terrible from the start — they rarely answered my questions and often came across as rude or dismissive. What the salesperson promised and what I actually received were two completely different things. Nicole and Jennifer, the tax consultants assigned to my case, were unhelpful and hard to reach. They did not provide clear updates or follow through on what they said they would do. In the end, I feel like I just threw my money away. There was no real progress made on my case and no value for what I paid. If you’re considering using this company, be very cautious and make sure you get everything in writing before agreeing to anything.

We had used Tax Defense Network in the past when we saw that they were the highest rated. When we had problems with the IRS this time, they did all the negotiating for us. They're worth a shot.

Tax Defense Network did my tax preparation for me. The enrollment process was easy, and they did a good job for me.

I wanted to get my debt under control. Tax Defense does it step by step, like finding out the total debt that I was trying to eliminate and then they set up a program. The first couple of people that I had talked to had very little communication, and then they set me up with someone else. Initially, everything started off great. But then they progressively became complacent, and then it got worse and worse. They helped me out quite a bit, but some of the main things that I was focusing on, they kind of left me out. And now I’m at this point where I just have to try to rectify the situation. But overall, it was good. I have pretty much completed it.

I signed up for Tax Defense Network’s personal debt relief program. My IRS bills were getting out of hand so I had to do something about it. I talked to three people. I gave them my name and all my information and told them what my problem was. They called me back a couple days later and said, “Okay. We got your bill.” They lowered my bill a little bit so I was happy with that. But I wish they would have been more upfront about how much the bill was, because I was paying them pretty much what they knocked down off the bill for the IRS. It came out even. I found some money and paid my whole bill off.

The Tax Defense Network specialist was absolutely wonderful in their customer service and friendliness. If anyone needed help with taxes, I would tell them to go to Tax Defense Network.

I strongly advise against using Tax Defense Network. I paid nearly $10,000 for tax resolution services, and their handling of my case was negligent, unethical, and harmful, resulting in an additional $142,000 in IRS liability. They assigned personnel with clear conflicts of interest, including someone who resigning to go work for the IRS while working on my case. This is a serious ethical violation that directly impacted the management of my account. My IRS matter was not resolved, only postponed, and their mismanagement of the State of Oregon portion of my case led to garnishments and additional financial harm.

I had a large tax debt and didn't know where to turn. I contacted Tax Defense Network for help and they assigned Craig ** to handle my case. He was professional, friendly, understands tax law and presented my case to the IRS. He remained in contact with me all through the process and brought my tax issues to a reasonable conclusion. If in need of help with the IRS, call Tax Defense Network. They know how to help. Thank you, TDN.

I had six years of unpaid taxes. When I spoke with Tax Defense Network on the phone, they said they could help me find information and get documents. They said they would get in touch with me. It sounded reasonable at the time. Thinking I was gonna get a lot of help from them, I moved forward.

I got a letter from the state of North Carolina and Tax Defense Network was one of the first Google hits I got. Enrolment was all pretty good. But overall, I’m disappointed in the Tax Defense Network as far as providing me any information. I got absolutely nowhere using them. They told me they would do this big, thorough investigation but they just told me how much I owe. So it seemed wasteful of my time and money.

I received from the IRS a statement saying that I owed them several thousand dollars in back taxes from this past tax year. I received another one from Indiana Department of Revenue that I owed them over $2,000 in taxes. I was swamped with other other things that I had and I just couldn't do that. I needed help. So I contacted Tax Defense Network and asked if I could apply for financial relief. They were able to stop a lot of the interest from occurring. They were able to have the IRS to put my case into nonpayment right now. But once I get the money, I still have to pay it. But with my Indiana case, they abandoned me on that. They said they couldn't get anywhere with Indiana. So, I was on my own on that.

The young girl that I was working with told me she would set up a telephone appointment. I'm old. I don't move around quickly. So when she said, “At one o'clock on Friday,” I said, “Okay. I'll be here.” I sat with my phone, waiting for her to call. I don't move around real quick, so I wanted to make sure I didn't miss my phone call. She didn't call at scheduled time and this happened on more than one occasion. This young girl was trying to gaslight me and then ultimately, I started second guessing myself, but then I proved to myself I was correct. She kept saying, “I'm gonna send you an email.” I never got the email. She’s been made to act like, “Oh, well, it's probably in your spam folder.” But it was never in my spam folder.

Tax Defense sent me my copy of everything, including my taxes. At first, I thought Tax Defense was a fraud. But the rep informed me that she wasn't fraud, and that she was legit. So, she kept calling and kept up with me. She also texted and emailed me. The process was easy. I was having trouble on my emails and she made it even easier because she sent the forms and I filled them out and then take pictures of them and send them. So, she helped me out a whole lot to make sure it got done. Tax Defense was wonderful on that part. They were good to work with. They helped me.

My experience with Tax Defense was good for the most part. The only problem is you really can't understand anybody because it's mainly foreign people. You can't really understand their English sometimes. But other than that, the customer service has been all right. I got off the phone with them earlier because I'm still getting letters from the IRS about a levy. I don't understand how I'm still getting letters if they're helping me. But the woman told me not to worry about it, so it's good.