Sallie Mae Reviews

First off, my Massage School, where I originally took out the loan NO LONGER DEALS WITH Sallie Mae due to all of the complaints. I took out a loan with Sallie Mae not knowing any better. When I began having financial problems after getting out of school, their representatives called me relentlessly. They were rude, unprofessional and demanding. It was like dealing with the Mafia. I paid them a certain amount 1 time via my debit card (a BIG Mistake!) and then they charged me double that amount without my permission and knowledge. I was broke at the time and this caused me to go into negative with my bank account. I was so furious. They are Horrible! They are crooks and are very sketchy. DO NOT GET A LOAN via Sallie Mae. They ABSOLUTELY SUCK!!!

I moved out of my home due to drug and alcohol addiction of my parents at the age of 16 and put myself through college but was told by Sallie Mae I qualified for living expenses loans... Coupled with my federal loans I was given $50,000 over what my education cost. Now 10 years later a home, a nephew I have custody of, I barely make ends meet. My federal loans even adjusted one of my loans to $5/month due to my debt to income ratio. Sallie Mae has ruined my credit. There is absolutely no way I can pay Sallie Mae. They are private loans so they can't do wage garnishment so I've just let them go. But because I'm an upstanding citizen that works, tries my best to pay MY bills, I am an RN in a rural ER in southern rural WV, but because of Sallie Mae I'll never be able to finance anything in my name the rest of my life.

I made a payment on my account Saturday morning and was told it would take 24 hours to post. So far today I have received 7 phone calls from Sallie Mae... from a machine. I'm told to call them. So, I did tonight (7pm). The payment was confirmed, but I'm told it has not posted. If it doesn't post tomorrow, then it probably will the next day! This is a relentless company. They call 8-9 times per day. There should be some legal recourse for such harassment.

I'll make this brief as possible: I had to take out a 3rd party loan from Sallie Mae because it was my only choice. I had one semester left of school, and my government loans ran out because I got stuck having to take an extra semester. Boy oh boy. I didn't get hired until 7 months after graduation. Because I had been working a minimum wage job, bills had been accumulating and I fell behind on many of them. Sallie Mae being one of them. They do not comprehend that I only make 35k a year entry level and have so many other expenses to take care of. They don't care either.

My son took out a student loan from Sallie Mae, told us that we would have small payments. My son went overseas to Iraq. They told us it was in deferment. My son was gone 2 yrs and the loan was never in deferment. They lied. My son was sending them 400 Mo. payments for 3 yrs. The loan seemed to have grown over time. They started to threaten me telling me that they would go after our home and jobs. My son's job in the military was cut for budgets. He called Sallie Mae to ask if they could help at the time. No, they were rude and made things worse, they told me he was just paying the interest. So I took out a loan and now paying 800 for 5 yrs. They are not right and should be shut down for charging what they did.

You would be making the biggest mistake of your life to take a loan with these unrelenting government vultures. My husband who is now 35 took one out over 10 years ago. We have paid up until we could not. They began to go after his family. His family has more assets and that is Exactly what they are now after. His parents home! Think twice or even thrice before you sign a contract with BIG operations that will soon go down anyways. We have a son ourselves and are flat broke. The circumstances are that of ever middle class American now. They DO NOT care if they cause you and your whole family to starve as long as they get the worthless printed money! This is fraud and they all belong behind bars!

I never ever had a student loan thru Salie Mae.. yet I am getting harassing phone calls every night about my loan with a Sallie Mae. I told them to remove my number from the list. There is no student in my household owing any student loan. They continue to make the harassing phone calls anyway!!!!!

I took out a student loan in 2010 to pay off tuition and fees. I was talked into a "smart" student load by a representative from Sallie Mae. I was to pay off increments of $25 a month before the deferred loan kicked in after I graduated, I was told it would save me over $1,000 in interest before I graduated. I ended up paying $75 a month to try and get ahead. I wasn't told that these payments stayed at $25 a month and all extra would be forwarded to the next months.

I have been contacting them for over a year trying to clear up $26 account and they keep telling me that they have to change it over to a new system and it hasn't been done. The last Convo I had with the lady said they were not preventing me from going to school and said I could get the money from somewhere else and I have no other means. I'm so mad right now and all over $26.

We are trying to do the right thing however they meaning Salie Mae are not willing to help. We have talked to them so many times and they refuse to help!! I have read so many reviews about the same thing. How is this not harassment? How can they legally call people and talk ** about you?? And how can they legally tell you "yea everything is worked out" and then 3 days later someone is calling you saying the person you talked to didn't know what they were talking about and they were wrong!!!! Is harassment? I told my hubby every time you talk to them start making a log... name, position, dept, employ id#.

I have 2 loans with SM. I applied in different time with different account number and different RATES for each. Now I am in process to get mortgage for our first house. My mortgage was approved, just one of my student loans must be paid off. When I called to Sallie Mae, I received direction how to pay off loan with high interest. I send my payment with letter to them. After 3 weeks nothing happened; when I called they told me to wait 'til next week, maybe they will get my check. Where was my letter with payment, I do not know. After mortgage company reviewed my credit, there were still 2 loans with just with lower balance. They split my payment between two loans.

I set up auto-debit maybe four months ago. I always check to make sure I've paid on time. Every month since then, I receive refund checks for Sallie Mae saying I've overpaid my bill. For the last two months, I've been called daily and received messages saying I am delinquent. Even though my account says I am not. I pay what they tell me to and sure enough they send me a refund. They told me it was because auto-debit takes a while to kick in. Whatever. I was assured it would be good to go February. However, I'm still getting delinquency calls.

I have a significant amount of student debt from Sallie Mae. I was never told when I accepted these loans that Sallie Mae would require me to pay them in full in 10 years and that they would set the amounts of repayment. I have tried everything in my power to negotiate a payment that would meet their requirements.

I applied for a second loan back 2005 and was denied. Then before graduation I received a statement from Sallie Mae stating I owed for two loans. I never received the second loan, and was told by Sallie Mae customer Service that Clark State cashed the check. I requested copies of my signature and I have yet to see proof. I still have a loan of 11,000 and only owe half that. This is what I call fraud by the college or Sallie Mae. Either way I have yet to get help by Sallie Mae and have to seek a lawyer to prove I do not owe the second loan. I think Sallie Mae should go after the college and find out why they cash the check and did not give me the credit.

I had an account with Sallie Mae. At first my payments were very reasonable. How quickly that all changed. Every 6 months or so they would try to increase my payments until they finally got the point where I couldn't pay what they were asking. When I would ask why my payments were constantly being changed, I was told that it was so they knew I was serious about paying my loan. I'm sorry but when I make my payment on time every month I'm pretty sure that's showing I'm serious. Then when my payments started coming out of my checking account two weeks before the scheduled time causing my other bills to bounce, I was forced to close my checking account. I informed them that I was closing the account after the third month straight of them taking the payment before the scheduled date. So having closed my checking account, the next month I mailed them a cashier’s check straight from the bank for the amount due.

Over the last several months I have made payments for my kids to help them with their Sallie Mae loans. Sent and cashed no later than 11 days. This time I sent the final payment on Feb 4th to arrive around the 11th. When I first called several days ago they said give it 48 hrs to post. The next time I called it was the bank's fault they may have stopped the check. You may have sent it to the wrong address, funny same address as before. You can cancel the check (my cost 27.00). But if we got it we would have cashed it. We can check internally and if we find it we will give you credit. How long will that take, 5-7 days, bingo more interest on the loan. I asked "how about my bank sends me a copy of the check that was written on the 4th in the next 5 min and I forward it on to you". "We can do an internal check". Great service! All I wanted was someone to admit they lost the check this time!

The Sallie Mae, the call-harassing, loan shark company will call your phone 6-9 times per day per week. Recommend them to no one. Your phone will ring from 8 AM-9 PM on the hour.

I am so angry with the service I have received at Sallie Mae. Over the last few months, I have continued to receive numerous calls telling me that my account is past due. I have tried for months, even months prior to the calls starting, to notify Sallie Mae that they had an erroneous graduation date listed. Every technician I spoke with on the phone tells me a different story. One says I'm good to go and will stop receiving calls, then when the calls don't stop, I call back only to hear that the last person I spoke with was wrong and I have to do something else in order to clear up the mistake. I'm completely fed up. The crazy thing is that they can see every single call I've made and the only reply I get is, "I don't know why the last person you talked to told you that." I hate this company and would never refer anyone to utilize Sallie Mae.

It all started when my son tried to work something with Sallie Mae. He told them he couldn't pay almost $600 a month on what he makes. So after a couple of months of getting nowhere with Sallie Mae they came after me (his father). At this point we tried talking to them but unless all three of us (my son, my wife and I) there was nothing they could do for us. We will start my son lives in California and my wife and I live in Massachusetts. My son flew home in January and we called Sallie Mae with all three of us on the phone. They asked what we made and came back and said between all three of you, you three can afford the almost $600 a month.

Hands down worst customer service I have ever dealt with. I have the private smart option loan so basically that means you can't ever change the payment under any circumstance. Especially when you are having a hard time making ends meet. I tried to lower my payment and the only option I was given was to default on my loans for three months, let it affect my credit and then they would work with me. Sounds really logical right?

I was mislead and over charged in terms of high interest rates. I was told my loans would be consolidated into one loan. They in fact made two different so they could make more money on interest. Please do not use Sallie Mae or Navient!

My father co-signed for a school loan for me. I was making payments, then I lost my job, and had trouble paying it. Sallie Mae dropped my father's credit score from the mid 800's to 400. Can they do this, is this legal? That is quite drastic and damaging. What recourse do we have, and can we get any help to remedy this? My father is elderly & this is devastating to him. Please can anyone advise?

I went to school from 2003 to 2007. Within that time my dad was injured at work and our family didn't have extra money for me to go to school. Since I had already started I wasn't just going to quit. After receiving my student loans from Pennsylvania Department of Education. I was left a balanced $8000 for each year I had left. This is where the predators or Sallie Mae comes in.

I would never recommend this loan provider to anyone. Bottom line is, I have worked with them now for 5 years, and every time I call, I feel like a completely undervalued customer. My father has worked with them for over 20 years and he gets the same reactions. Complete unwillingness to work with me or my family. I regret taking out student loans from this company, and having to pay them back to such a company. Horrible on all levels.

My original loan amount 11k, interest accrued around $120 a month and that's with a perfect credit score co-signer. When I needed a forbearance, they denied me because of my Co-signer financial situation and harassed my co-signer and me all hours of the day and night when my payment would be one day late. I ended up getting a personal loan to pay my payoff balance in full $12801 on 1/15, then they charge me $82 on 1/16/15.

I had originally taken a loan through Sallie Mae in 2012 to pursue a further education and career by going to flight school. The loan was a substantial amount, being that a specialized training like this is not cheap. Unfortunately because it does not fall under "education" it was/ is considered a private unsecured loan. I knew that the payments that I would have to make would be large but I figured manageable and would be justified as my career would compensate, but I could not have been more wrong. The minimum monthly payments that they are demanding are extremely high and between myself and my father who is my co signer, we are still unable to afford that amount each month. The larger issue is that it is not about us not wanting to pay, in fact we have offered them as much as we would be able to pay per month, which has meant nothing to them. Their reply is simply either we pay all or nothing.

I was so happy when I signed up to go to school at Everest that I really did not pay that much attention to what I was signing up for. Unfortunately I had to leave state due to my own safety from domestic violence. When I came back to Tampa and claimed my taxes, thanks to Sallie Mae I was on the street with my toddler and newborn. They took every penny of it when I was never notified of it and I really didn't know that me going to that school for 3 months only was gonna leave me a debt of more than $10k. Called them up and explained to them the situation and of course I never got a dime back. They are horrible and some people that I have seen trying to go back to school, I stop them for a second and I let them know about Sallie Mae. They are horrible and I do not regret at all telling my story to innocent people trying to go back to school, to make the right choice and go with another loaner.

It was very very difficult to locate any contact information for this company, it does not help - they have now changed their name. While still being in school they have reported me 90 days late on my credit four times (after the business name change is when it showed up - scam? Who knows.) Once able to contact they informed me that X amount was due monthly. Still in school? Regardless I said I can't pay the amount they are demanding but I can pay Y amount. They said they would not accept that and would only accept what they were requesting. Terrible help. Horrible chore to find contact information and reach them. No help or concern for students low income.

I have been paying the "top end" of my student loan debt, what was described to me as the interest first which is my loan amount never reduced. Now that legislation would allow me to consolidate/restructure my student loan debt, they sold my FEDERAL loans as PRIVATE loans which has completely screwed me.

Sallie Mae will not work with someone who is having problems making payments and they have continued to harass me at my place of employment even after I have asked them to not call me at work. Each time I attempted to talk to someone, they just acted like they didn't hear anything that I said and left me in tears from talking to them.

Both my husband and I are co-signers for my daughter's student loan. We made an agreement with the then Sallie Mae in December 2013 to make monthly payments in the approximate amount of $750.00 per month to catch up on the accrued interest. We have requested a written agreement several times and have yet to receive it. We have kept a log of our calls and who we have spoken to with each promising to send a written agreement yet none has been sent. I have even threatened to stop payment until it is sent and still nothing. I am totally frustrated with this company. I feel as if they have the upper hand in this situation and that the consumer has no recourse whatsoever. I would like some answers as to what to do or what are my rights when dealing with this company.

I have being sending a monthly payment to sallie mae for $100 for over a year. My monthly payment was $50.50, I looked at my statement and it shows that I still owes over $1700 for $2700. They sent me a letter stating that I have been sending the payment to the wrong address and when I ask them for the correct address, they were not able to direct me as to where I should be sending my payment.

I have been having problems with Sallie Mae for a long time. I even contacted the Dept of Education in Washington DC. I have been paying on a $28000 loan for almost 20 years, have repaid all the money that I borrowed, by my records, but not by Salie Mae's. They say I still owe $32000. I have talked to them, written to them, written to them, waste of my time. I receive no less than 10 calls a day. I work nights so I asked them to contact me by mail or e-mail and if it was something I wanted to discuss with them I would call them, NO DEAL. I CAN NO LONGER LOG ONTO MY SALLIE MAE ACCOUNT, HAVE BEEN LOCKED OUT. I DON'T HAVE ANY WAY OF TRACKING WHAT THEY ARE DOING TO MY ACCOUNT. I sincerely hope someone has an answer.

Let me start off by saying, every time I have called, I have gotten very rude reps. They totally do not care about really trying to help you through this loan process. With that being said, I have no idea how people qualify for these student loans, seeing as how I have tried 4x and still cannot qualify. I applied solo, with my dad, with my mom and with my grandma all of which have great credit and I continuously get denied... ughhhhh, this is so frustrating. How are these places supposed to be there to help you, yet treat you like crap and then cannot give you ANY info as to what might help you pass the qualification process. And since they are the ONLY ones that my school is partnered with, I am SOL and cannot go to school now. :(

Sallie Mae stuck me with a bunch of school loans and shared my info with third party companies that I had to change my number because of all the harassment phone calls and the fact of even giving out my info to anyone else is a violation of my privacy as a citizen of USA. I believe that if they do have several class action lawsuits against them we should be compensated. I also found out that they just closed a case and checks went out in March of this year 2014 and I wasn't informed about this until I called the student loan forgiveness company. This is unjustly and I know several others that went through the same thing including my sisters. I would like to know if someone could contact me asap because I want this matter to be solved and to be compensated for this and everything else they done did.

My son tried to get a loan and I was the co-signer. It was the most unpleasant loan process I have ever been a part of. They jerked my son around for about a month, asked for paperwork that had no bearing or justification in the loan process and my son almost missed the deadline to enroll. They would say all they need is this paper and we would send it, then they would say they needed another. This went on for almost a month - all the way to they wanted a marriage certificate for me and my wife. What does that have to do with a loan. They should have ran my credit and know if I am good for it. I got tired of dealing with them. Called my bank and had the money in 10 minutes. I highly recommend you look other places before Sallie Mae - especially if the borrower and the co-borrower have different last names. Save yourself the headache.

Need a loan so I applied. Was approved by Sallie Mae, they sent it off to my school, which also approved it (2 week period). My school ASU and the Feds require that I send a Private Loan Certification to my lender. How do I do that? One may ask. The year is 2014 and the only way to contact Sallie Mae is by telephone? Strange. "Sallie Mae owns $162.5 billion of student debt." So you would think they could afford to have an email address and pay someone to manage it. So I call the 1 (800) 472-5543 number, enter in my SSN, wait on hold for 15 minutes. And the first thing I am asked for is my SSN again? Okay strange. Why do I need to enter in my SSN # if the Customer Service line doesn't receive it?

I have lived in the UK for 10 years. Sallie Mae makes it next to impossible to pay your loans if you live abroad but don't have an American bank account. You can make card payments over the phone for a $14.00 fee and a $50 phone bill once they figure out how to get your postcode into the system. This happens every time I've paid, for 10 years! That means I've paid $7680 in fees just to make a payment over the years. I've complained countless times but the company NEVER has had the courtesy to respond. Surely a company as big as Sallie Mae can figure out how to create the ability to make online card payments. Every other company in the world does this. Or is being in the dark ages a really convenient way to make tons of money off internationals? Sallie Mae should be ashamed of itself. Me and thousands of others think so!

I have been calling and sending doctor information plus SSI payments. They told me a hold would be placed on my account. It wasn't. Then, I finally got hold of the advocacy center. The loan is 10 years old. They won't send me the contract. The school, Northern Arizona University didn't tell me the terms of the private loan called GradExcel or any others. I did not know that supposedly while I am still in school, I am required to start paying back on those loans. They lowered the one loan to 54-56 dollars a month; however, I am supposed to pay over $150 per month in a few months.

I am returning to school to pursue a higher degree. I applied for a Sallie Mae loan in June 2014. I was approved immediately; however, the school I am attending never received notification or any loan/fund information from Sallie Mae. I followed up frequently but nothing! I eventually had to pay out of pocket. 4 months later, after I started classes, I get letters from Sallie Mae - voice messages from Sallie Mae, and automated voice-notes from Sallie Mae telling me that I owe. My school has confirmed that they have not receive any funds from Sallie Mae. The only payment they received was from me. Now I am being deemed a financial delinquent due to an unpaid loan. I cannot get on the phone with anyone from Sallie Mae. I cannot email or get a response from anyone. This is horrible! I just need someone to help me correct what they've done wrong. Never Again!

This is a company that is unscrupulous and predator-like in getting their money. I have two more children coming up into college. I will find another source..any other source just so I don't have to owe these people anything. For the record, my daughter is not working full time. She moved out and is back with us because she couldn't afford to live on her own, her salary got cut back and they want almost $400 a month! I get calls day and night from these people.

I have never been so assaulted in my life than by this company. I am a working mom of two and went to school to get an education. Unlike some other students, my family was a working family was unable to assist me in my college education but I wanted to be the first person in our family to go. Sallie Mae provided me with hopes and dreams that this was attainable and now I sit in debt. I make $40,000 a year and they expect me to pay $2,134 a month. This does not include any bills that I have and they of course do not take any of this into consideration. Their constant harassment of my family has been eating at me for awhile and I will no longer sit quiet and take their battery. Sallie Mae, you are the worst company for those trying to better themselves. Your limited payment options, no help when it comes to finding a way to assist those making an honest effort, and your constant calls must stop.

I have had a student loan with them for a long time. We did not know about all the interest on the unpaid balance of the loan, that is added to the original amount I borrowed. I was in a bankruptcy situation and interest was building up.

I'm starting a political campaign for free public college institution in the United States following a very dirty battle with Sallie Mae in which my mother and I both were verbally assaulted over many phone conversations, we were illegally investigated and our finances were illegally looked into, both of us changed our phones, Sallie Mae contacted my mother daily telling her that her property was going to be taken away if she didn't pay now, that they would pursue our brothers and sisters for property and payment if we didn't pay now, all of which are illegal and considered to be threats to "terrify" individuals during financially difficult months(s) / year(s), during which time I contacted Sallie Mae personally to tell them that I was homeless and living on the street and could not even afford to eat at which time they verbally called me irresponsible and a liar, and told me that I was affording not paying my loans by not working, which is funny because I was employed during that period and using my earnings to pay for NECESSITIES TO SURVIVE.

Sallie Mae is using unethical practices by contacting people who are not associated with any loan paper work and lying about their means of finding out information regarding a borrow. This is a case of invasion of privacy and harassment!

I left college in 2013 due to a traumatic illness. Sallie Mae calls me day and night . My husband is laid off and I am on disability. They say they have a disability program but I have yet to see the paperwork, which I have requested 4 times. I am changing my phone number to unpublished and let the chips fall where they may.

I can't even give them a star, period. I've graduated from college two years ago, have yet to find a job as an MA. I don't know if it's my age or the school I went to but can't get anyone to even give me the time of day. I keep asking SM for deferment/forbearance. Well they give me a forbearance for 3 months. Are you kidding me!!!? I've tried to get a job and still actively looking. Geez, give people a break. I don't have any income and my spouse CANNOT PAY MY LOANS!! We barely have money for food let alone pay a HIGH AS HELL payment! Someone needs to do something about SM. They get away with ripping people off and they lie. They are rude to people and they DO NOT UNDERSTAND ANYONE'S FINANCIAL SITUATION. Of course they won't understand they have a damn job! Sitting and harassing people!

I am incredibly upset with Sallie Mae. I have NEVER missed a payment thanks to automatic payments. I have private loans and federal loans with Sallie Mae. On 9/12/14, I called to set up a forbearance on my student loans due to temporary unemployment when switching to a new job. My bill was not due until 9/27/14. I talked to a gentleman named Ahmed. He set me up with a forbearance for $150 days before my payment was due. I paid this forbearance fee on the phone with him. I had asked for a 1 or 2 month forbearance.

I have multiple loans with Sallie Mae, and have tried my best to make the payments. Earlier this year, they called my phone daily about getting my payments caught up, even though I was unemployed for a bit. DAILY THEY CALLED, if they didn't speak directly with me, they would leave multiple voicemails until they called. When I said I couldn't make a payment at that time, they said I would continue to get calls daily, and I would have to agree to a direct withdraw of payments to be put on any kind of assistance. Yup, that's right. I had to agree to a monthly draft of the payment or else the collection calls would keep going everyday. Even if I had sent in a payment.

I received a call from Sallie Mae early this morning. I received a letter from SM yesterday stating that my son's loan was past due. The conversation started with requests for personal ID information. I refused until the guy would tell me the purpose of the call. He refused to tell me why he was calling. The caller ID did not have Sallie Mae. The guy was aggressive and belligerent. I asked to talk with someone in customer service or public relations. No answers. I ended the call.

Interest rates are outrageous. But what's worse is their customer service. I have more than 1 type of loan with them and you are transferred a minimum of 5 times before you get to someone who can "access" the account. Out of 5 of the people I spoke to today 2 of them were extremely rude and spoke down to me the entire time. The conversation ended in tears and with the issue not resolved. "Go call your other creditors and ask them to lower their payments" was his best advice.

Have a loan with Sallie Mae, loan went into default, I'll own up to that. Made arrangements to clear up by going into Federal Loan Rehab Program, Biggest Mistake I ever made. I followed through on my part, automatic payment debited for 1 year, signed all the required paper, sent in paperwork, collection agency stated they never received paper work even though it was certified and someone signed for it. Collection Agency stated I stopped making payments, even though they were taking them automatically for 1 yr.

If I could I would give no stars. Avoid getting a personal school loan from this company. They are like chickens running around with their heads cut off. They don't know what they are doing. I enrolled in automatic pay via online through their website and every month for the past year they have been calling and harassing me about my late payment. But then they check their system they say that I'm already on automatic pay and they will fix it. Nope, over 1 year and still not fixed. Save yourself the headache and torture. Find another lender who is more professional and know what they are doing!

I owe over $100k on a 50k loan!! I will never be able to pay this in my lifetime. I am single, make only 29k a year. I wish I would have known this before I decided to go back to school, I would have never went. I put my loan on deferment because I couldn't pay the $648.00 a month they wanted, but interest still accumulates. Then I get a letter that if I am a "new" borrower after July 2014 my payments would only be $96.00 a month and over half of it would be forgiven. Are you kidding me??!!

By far the worst company I have ever dealt with!! I have contacted multiple times to set a direct deposit, this is going for month now, still they did not do it right and I get over due payment, phone calls and notices! This is getting so frustrating, talked to a representative today and she said she will set it up and email me, nothing yet!!!

The fact that I do not have an option to increase my monthly payment proves that they have zero interest in helping the consumer. Instead they want to string my payments out as long as possible so they can make as much money in the long run. What a scummy company, I hope they burn!!

It's horrible that a company like this can't do anything for LOYAL customers. A miscommunication in paperwork 3 years ago led to a negative mark on my credit report and they can't do anything about it knowing it wasn't my doing! Not even a courtesy offer!!! 3 years of clean payments and prior to that and this is the service they provide to students who ACTUALLY care to pay back their loans on time!!! They provide horrible service to people and this COMPANY IS ONE OF THE HUGE REASONS WHY NO ONE WANTS TO ATTEND COLLEGE ANYMORE. Remember the way you treat loyal paying customers and how you don't care to assist important matters is beyond unprofessional and will cause a huge loss in clientele.

The only reason that Sallie Mae got one star is because they wouldn't allow me to give them less! This company makes loan sharks look like good upstanding people. I truly believe that a loan shark would be better-mannered, more honest and less expensive than these so-called people. No matter what you do these good for nothing people if you can call them that, will rip you off in any way they possibly can. They take and take and your loans keep going up and up. Someone really needs to do something about this. This just shows what kind of government we have. They are as crooked as the government that talked people into going to college so they could rip them off and ruin their lives!!!

I told them I was not financially able to take anymore loans; my income was less than $18,000, but qualified for $26,000 loan. I begged for assistance; then provided a termination notice as proof of finances, but was told I had to sign; approved.

Applying for loans from this company. They will seemingly drop you as they see fit or pleased. I have a 3.19 GPA in Civil Engineering, not Technical, with improving grades yet my college loans were denied between 2011 and 2012 (the 2 and 3 year of my education) with 2.5 years left to go. If I had known my loans could be bought and my education seemingly thrown out on a whim by a company or someone such as this, I would have reconsider, probably never have attended in the first place and most likely be better off albeit my knowledge in physics and calculus. Now both my mom and I have to pay. If you are a young male adult with a parent cosigner and/or a daughter, thoroughly reconsider if and when you planning to attend a college with loans whether those loans are from this company or not. Do not keep your hopes up as it may happen to you. The same thing happened to my brother. However he has no cosigner and a near fully paid scholarship.

I co-signed for my daughter's college loan at an interest rate of 8%. Sallie Mae confirmed that in a letter dated 8/16/14 saying my credit was approved. On 8/20/14 I received another letter from Sallie Mae saying, "Good news, your funds are scheduled to be disbursed", and on the terms page the rate was listed at 8.5%. Oddly, I received another letter dated 8/21/14 telling me to "act now" due to a recent change in the application. I called SM on 9/3/14 and spoke to a Francis and he said he would take care of it. Today, 9/22/14, I see that on their web site my rate is still 8.5% and they say the account is past due - whereas I received an email statement saying that payment was due 10/12/14. I need help as there is a breakdown in the system at Sallie Mae and I can't even get anyone on the phone this morning.

Sallie Mae is relentless with their phone calls once you fall past due even if you call to let them know your situation. I have been dealing with medical issues and have run into financial hard times. When I call to find out any payment options there really aren't any except pay $50/loan to postpone a payments for 2 months. Sallie Mae calls NONSTOP, ALL day long. When is enough enough? Quite frankly it is rude, unprofessional and disruptive. They call back to back, my phone then my mother's phone, starting at 8am even on the weekends. There needs to be a limit on how many times they call per day. Or at least if you call them and let them know you are not able to make a payment yet where they can suspend phone calls. This is ridiculous and feels very harassing.

I have a loan with Sallie Mae taken in 2002 had some problems first year. A rep from Sallie Mae said "if you will get started on auto draft payments, it will catch up all your payments." I did haven't spoke to them since till recently. I started checking. I am 12 years into a five year note that started out at six thousand dollars. Have paid them over thirteen thousand dollars and they claim I owe them three thousand more. They lowered my payments without my request to acquire more interest. I spoke with a rep, said he would lower the payoff to fifteen hundred. Is this legal? Should I pay the 15 hundred? Can they garnish my wages? I'm disabled at time with hip surgery, do I qualify for any help?

I got mail from collection company and they told in their writing that I owe money from Sallie Mae Student Loans and when I called Sallie Mae Student Loans they just transferred to the same collection agency without telling me when and where the student loan was used or any proof of the claims. The collection agency sued me in the court of the corporations of the United States and won without proof of what the claims is. Now, I'm just waiting 20 same claims to show up in the court (Franklin county, Ohio) and if that happens I'm going to run to north and see if there are places that give poor citizens a voice. Hold on or may be we raise up and demand a voice before we all eaten separately. Thanks

I recently became unemployed, and I was attempting to postpone my student loan payments until my income returned. I was able to defer payments through ACS and the Department of Education. My experience calling Sallie Mae was a top to bottom disaster. I was directed to an out-of-country call center, and my representative was friendly, but difficult to understand. The major problem with this system, though, is that these call reps have basically zero power to help you if that requires deviating from their script. But I digress.

My original loan through Sallie Mae (SM) was for $3,500 to go back to school. When I graduated and got a job, SM began taking a monthly payment of $75 direct deposit from my bank account for the first three years I worked at that job (3 years X 12 months = 36 months; 36 months X $75 = $2,700). SM ceased taking payments when I was enrolled in classes online between April 2011 through October 2011, but never told me they had put me in deferment for being in school.

I originally signed up with a consolidation company to consolidate my loans. Sallie Mae reached out to me and said they would do the same for free. I cancelled my Consolidation with the company and road it out with them. After the process was "completed" I found that they NEVER consolidated my loans. They NEVER qualified me for a TRUE IBR program. They just lowered my payment, AND THERE IS NO FORGIVENESS through these programs. So essentially they wasted 2 months of my time. Don't be fooled by these SCAM artist. THEY LIE, STEAL, AND CHEAT! I finally call the consolidation company back and got my Loans consolidated in a TRUE IBR with Direct Loans through the DOE.

My daughter is having trouble paying a large amount of money monthly. She paid close to 600.00 a week for 5 yrs. She works at a low income school, doesn't make a lot of money. She fund herself so short that she was eating McDonald's every night. She was 50.00 late and the calls start coming. This company should be ashamed at the way they are treating millions of children. We feel that we borrowed money from a loan shark. They raise the interest from 3 percent to 8 percent.

This is the worst loan company anyone could ever have dealings with. Avoid them like the plague for your student loan needs. They are condescending, they will harass you at the drop of a hat, & take pleasure in reading from their scripts when you call. They "say" they will help you if your account shows past due but it is a huge SCAM. Don't believe a word they tell you. It is all nonsense. I wish I never would have taken a loan from them. HUGE lesson learned.

Never have I been more harassed by a company and been treated more rudely than dealing with these legal loan sharks. Never again, ever. Wish I had done my research before signing the bottom line. One late payment and the calls start!

My son took out loans for school in my name and then did not pay them back. After finding out that I was in debt to them for a considerable amount of money, I made arrangements with Sallie Mae for a payment plan that was difficult to make, but I was able to do it. In June, it was time for them to reevaluate my payment plan and they did so with a modest increase in the payments required. Under their plan, they give you 3 months to make the payments to make sure that you live up to your end of the bargain before they give you 12 months at that rate and then reevaluate again.

I was emotionally coerced into co-signing for one of my employees' children so he could attend the Institute of Design and Technology and not have to leave the country as a child of foreign parents on a work visa. The boy went for 3 weeks and dropped out. IDT just kept taking the money from Sallie Mae, knowing he was no longer attending. My worker decided to leave the USA with his family, after telling me that it was all squared away with the loan. Sallie Mae began harassing me for repayment, which is how I found out that it was not 'squared away'. I explained that the boy had skipped with his parents. No matter. I explained that he did not go to school but for 3 weeks. No matter. IDT won't speak to me as account was in student's name only. Long and short, I must pay back the loan, even though the student did not attend. There is something wrong when the student loan rate is almost double the mortgage rate, and why should the school continue to take the installments from Sallie Mae, knowing that the child is not there. By the time I'm done, I will have paid back close to $30,000 for nothing.

I co-signed a student loan for my son. It went to my son's college for certification. The school mentioned that they cannot process the loan until Sallie Mae corrects the mistake. I called Sallie Mae and they said that I entered wrong code for school. I remember entering school name BUT there was no entry for school code. Their software simply failed to produce the right school code from the school name. I called and the representative took the application over the phone.

After having been a victim of identity theft, Sallie Mae was unwilling to discuss multiple loans that were taken out in my name. After 2 years of their harassing calls I began calling them trying to speak with a supervisor without success. After many more attempts without results, I received one of many final notices indicating my options again and again had changed. Without having any discussion they have increased the loan amount from $33,333 to over $70,000!!! They continue to avoid conversation, discussion or any meaningful conversations. There has been NO representative until I was told there were no more conversations (like there were any at all) and that the entire loan could be called.

I have paid my student loans on time for the last 4 plus years. Prior to the so call split of federal and private loan departments at SallieMae, I sent in one payment that was equally distributed to private and federal loans. In April I received notification that there would be a split, but I should send my payments in as I normally would until further notice. In May, I sent in the payment plus additional as I normally would. A month later, I get a call saying my federal loans were behind. The private loan sector applied all of my payment to their loan and put nothing on my federal loan. I went online then and paid the past due amount for the federal loans.

I'm only giving two stars because they did help finance college and I am grateful for that but believe they practice unethical business models. Here's my issue: I recently started a Master's program at a Clearinghouse reporting university. What I didn't remember from the fine print on the loans I signed 6-10 years ago was a little thing called "Automatic In-school Deferment". Sallie Mae automatically places your loans in deferment when you go back to school and you don't need to give them permission. The issue with this is that these loans are private not federal, so the principal does not get paid but the interest still accrues and the federal government does not pay it for you. Why is this a big deal you ask?

Sallie Mae took 2800.00 out of our checking account which should have been 28.00 causing our checking account to bounce on Aug 8 , 2014. We are in a mess with overdrafts charges and bank fees on top of the 28.00 dollars, they still will not refund. Today there 13 more fees at 33.00 each. They keep telling us they will take care of it and today is Aug 21, and there is still no resolve. This is clearly their error and we have made so many calls to them and are constantly getting the runaround. We had to freeze or lock our checking account because of their error and they have clearly robbed us and put us in a terrible bind. They will not cooperate in any manner with us or the bank. We have paid them faithfully, too.

I have recently become disable to work as a result of some medical issues. As a result, I called Sallie Mae to see about deferments that may suit my current situation. They pretended that the only thing I would qualify for would be a forbearance. My loans are 159$ per month. At the end of the 6-month forbearance, I will owe them an additional 400$ in acquired interest!!!!! This is outrageous for someone who is disabled and with a good history of making payments. My daughter will be attending college soon and I can assure you she WILL NOT be applying for a loan through Sallie Mae!

Before I start, customer service was awesome. I really appreciate the guy I talked to. He helped me real quickly and I got to talk to a human in like 2 minutes from the start of the phone call, which is of course ideal. I used the number and email for Customer Advocate at Salliemae.com. For many months, and only recognizable in retrospect, over $5,000 was sent from my bank to Sallie Mae (per my demand) but not applied to my account. I got the email confirmations and even recorded some of the confirmation numbers, but none of the 9 transactions that totaled over $5,000 was ever applied to my loan.

I graduated in 2006. All my loans were sold to Sallie Mae. In 2008 due to the economy, I lost my job and had a hard time paying. They allowed me to lower my payments. However, they raised my loan amount by almost $2k. It was insane. I called them again a year later because my payment amount more than tripled. They didn't tell me, they just raised it. Then they charged me more fees for not paying the right amount. It's been 8 years since I graduated and my loan is more now than when I started. They do send me an email when they receive a payment... but they don't tell me how much went to principal and how much went to interest or their made up fees. Students can't afford to pay for college - when you get out you can't afford to have Sallie Mae take your loan because you will always be in debt. Thank you USA government.

My student defaulted on her loan and I was the cosigner. I picked up and started paying the loan by monthly bank drafts. After a 1.5 years of paying on the account, I started getting calls asking me for money that my account was overdue. My first call to Sallie, I was told I missed a payment (I was paying by auto bank draft that shows the payment was made). I called back only to find out that my half of my auto draft started going to a different loan, one I am not a cosigner for and it has a totally different loan number. Now they will not correct the mistake so I have stopped all payments. I need help!

I finished my doctoral degree in 2012. Up to that point, I had very few ill run-ins with Sallie Mae as all my loans were in deferment until I graduated. During the repayment process, a true horror story for me and my immediate family unfolded. It all began when my sister (who was also in college at the time I graduated) was accepted into a fast track RN degree. Only issue is that this would require an extra 30-40k. So, my dad tried to co-sign for her (as he had been co-signing for both me and her the whole time) and was denied.

After I made my monthly student loan payment, I received correspondence indicating that I had not paid. I called them and was told this would cleared it up. They had credited my payment to a private loan even though my payment was clearly for the amount of the student loan (a much larger amount than the private loan payment). I also indicated in the memo line that the deferment had ended. There is no separate account number for the private and educational loans (not smart).

In 1988, I attended a fly-by-night business school (I didn't know it then). My student loan was $2000. I didn't complete the course. The school went out of business. For years I've been trying to get the loan waived, only to be told there's nothing to be done. The loan has been sold to various lenders, now Sallie Mae has it. I am being charged $50,000. As stated, the original loan was $2000. I understand interest rates but I don't think it's fair to pay $48,000 that I never borrowed. I don't know what to do.

In 2007 my husband signed for our eldest son's student loan to attend mechanic school. I assume the financial aide officer had my husband sign because our son was only 17 at the time. Once the course was complete our son began making payments on the loan. On February 23, 2013 our son shot himself. He drifted in and out of a coma for four months and then passed away June 18th. During the time he was in the hospital I submitted forms to Sallie Mae to have the loan dismissed as he was obviously unable to work. They never responded. About a month after he passed I sent Sallie Mae a death certificate. Still no response. I had forgotten that my mother had co-signed for the loan until they started making threatening phone calls to her. Apparently almost four months after I sent the death certificate, they removed my husband's name from the loan and transferred it into my mother's name. Now they were hounding my 70 year old mother for payment of her deceased grandson's loan.

Companies like this one should have a better response time for student loan. Students are always in a rush. If they offer student loans, they should have a better understanding on the students' and parents' needs. Try to call like 20 time and the wait time was over 25 minutes. Bad service.

I have a private loan with Sallie Mae. I make monthly payments of $25.00 while in school and since I have been out of school. I spoke with a customer service representative in June 2014 about setting up monthly payments through the automatic system. I was told that $25.00 would automatically come out beginning in August. I was never told that my payment would increase, be different, etc.

I'm a graduate of 2012. I'm an RN and took out loans for nursing school. The only reason I even went through Sallie Mae is my parents made "too much" for me to qualify for most grants. I have always paid my Sallie Mae loans on time and was paying interest on them while in school. I received loan repayment through a federal agency and first went to pay off ALL of my Sallie Mae loans in full.

My son was in his last year of college and when we received the brochure about sallie mae loans, it seemed too good to be true-- turns out it was in a very very bad way. I co-signed for my son. We both made payments which were never credited to his loan. His $10,000 loan issued in 2006 is now at over $25,000 and that is with me making regular monthly payments to the collection attorneys who filed a lawsuit. This is the biggest scam by the more horrific con artists that are allowed to do this legally. They should be shut down and all fees and interest should be abolished, and consumers who took out loans should be allowed to just pay off the original loan because of the heartache and stress these cons have caused to so many people.

Payments made are applying to interest but not principal due to error on over calculations in accrued interest at least double to rate it should be. Rate should be 9.75% which is bad enough but looks to be calculating at 21.42%. I have made several calls (never to speak with same person) over past several months over this and other issues but no resolve yet. I see "adjustments" without details or explanations on the online statements. Just want to get interest rate calculated and payment applied properly. There should be no reason for these unexplained non-detailed "adjustments" if they would just fix the error on the rate calculating. Still awaiting the research request results and found out today that if I call again, that a new research request would cancel previous research request and start over. Told that no one will call or contact me but they would just make correction. Making these "adjustments" is not fixing the rate calculating error and I would have to continue calling to get some amount applied to principal. It's very difficult to keep record of what balance should be!

Let me start by saying that Sallie Mae is poorly constructed and unorganized. They have been nothing but a headache to date. No one has answers regardless who you talk to. I have payments coming out of my account directly each month. Well a couple of months ago, I noticed they did not pull the payment but then proceeded the next month to take the following payment. This caused the next payment to go completely to interest. I then called Sallie Mae and spoke to several reps and no one could give answers as to why that payment was skipped. This sparked me to look at my account details. It seems as if there is a pattern of this and at this point I've had enough of them. Not to mention my balance never goes down. I wish I had the capability of paying it off or refinancing because of this. I don't understand why nothing further has been done with Sallie Mae and all their internal issues.

My daughter is applying for her first SALLIE MAE loan... Upon completing the application, she was told to upload her drivers lic and social security card. After looking frantically for her SS card, I called my sibling who is in the same process. He informed me that the same thing was going on at his home (unable to locate card) and he contacted SALLIE MAE, who in turn told him that a PASSPORT could be used in place of the SS card.

My husband took out Parent Plus loans that were in deferment throughout the time our daughter was in school. From day one, Sallie Mae kept insisting we were in default forcing us to take forbearances adding additional interest and penalties to our loans. They have been getting away with this for years. No one fights them. The Department of Education Office of the Ombudsman was of no help. It's been extremely frustrating to deal with them. At the end of the day, the answer was that we have to again take a forbearance. Senator Kennedy addressed this issue years before his death. Senator Elizabeth Warren has tried addressing this issue to no avail. My husband's credit report shows delinquent loans that kept us from taking out a new car loan for loans that were not in default and were deferred.

I had no issues with paying my loans until I was forced to change over to Sallie Mae. My previous loan company never told me I would automatically be changing to someone else. Well, it's been a nightmare to say the least. I have to contact them on almost a monthly basis because their mailing statements are never the same and they don't actually print any information you actually need or want to see and then I'm somehow always getting hit with a late payment or fee when I pay on time and pay more than what the total amount due is.

In 2001, I applied for student loans from Sallie Mae through my school in order to pay tuition and living expenses. After 'graduation' in 2005 (I still need math and an internship/senior project to receive diploma), payments became due. I did not acquire a job that could support me and my student loans. I was harassed until I agreed to pay fees to keep the loans from defaulting, and they would not consolidate as they were private-student loans. Demanding payments of more than half my salary, the only options they gave were to pay fees to put loans aside for (I think it was 6-month increments) in order to keep loans from defaulting and ruining my credit. Nothing went to the principal or the interest. It was a fee. No offers of programs for relief and operators were harsh and unprofessional at times. One saying to me, "It's not my fault you didn't get the job", as I sobbed uncontrollably. Finally unable to even pay the fees and unwilling to speak to anyone from Sallie Mae, I slipped into a very debilitating depression. I filed for bankruptcy in 2006 but the lawyer was unwilling to touch Sallie Mae or offer any advice.

SALLIE MAE failed to notify me of a private loan (that can never be consolidated due to it being private, which I was unaware of) that fell into default status. When I contacted them the CSR stated I owed nothing and was behind on nothing. The collection agency they sent this to is charging over 21k for a private loan that was 9k. I was told specifically by a CSR that I do not owe SALLIE MAE anything, my debt has been paid in full. This is causing more problems for my already damaged credit. I do not owe SALLIE MAE 21k so I do not owe the collection agency 21k especially for a debt that was originally 9k, that I was told was a debt paid in full and I no longer owe. Please remove from my credit ASAP. Unjust and unfair practices.

I consolidated my student loans with Sallie Mae approximately 7 months ago. The original paperwork seemed correct. But ever since the loan origination date, it is clear that they either need new accountants or they are crooks. The first thing that I noticed was that the first two months my whole payment went toward interest - not one penny went toward the principal. That makes no sense if the loan has an end date and you are making payments prior to the due date. The third month, they applied money toward the principal and it almost looked like it "caught up" with what should have been applied toward the principal in the previous two months. Then the next two months, it went back to not applying anything toward the principal.

I consolidated my student loans with Sallie Mae. At first I had payments that were affordable. My salary is less than it was when I first consolidated my loans. Now, they have increased my payments to ten times more. They expect me to pay over $2,000 a month. If I were to pay that, I would only have a little over a $1,000 per month in which to support my daughter and me. I think it is criminal what they are doing to me. Every time I call to work it out and get my payments lowered, they end up increasing my payments. I don't know what to do. If I default on my loan, then they could report me and I could lose my license and the means to support my daughter and me.

I want to complain about the fact that I am stuck with your loan at 8.50% and you do not offer refinancing options to lower such rate. This is a rip off.

I have a similar experience with Sallie Mae. I tried to consolidate my loans to simplify matters, and I only have Sallie Mae as my servicer. Like a lot of customers who posted on this forum, my new loan balance is higher than the original balance I consolidated. It went up by $8000 overnight. Plus, Sallie Mae wrongfully reported a new loan to Federal loan database to back up their mistake. It's frustrating to talk to the agents. Loan consolidation dept is a joke; you can't talk to the agents. Any email you wrote to them won't get replied. If anyone wants to join forces and take a legal action against Sallie Mae's fraud practices, let me know. I saved all my paperwork so I have evidence against Sallie Mae.

Today I received a letter from Sallie Mae stating that the dispute that I filed on my student loans was now being reported to my credit report... I didn't file a dispute. Then I call. One hour later and three transfers to repeat my story again and again, also to be asked repeatedly was I sure I received the letter from Sallie Mae because they showed no record of the letter??!!?? **. My letter was finally found in the system and supposedly an error sent to me by the mail room? What?!

This (as always) is a complicated issue with Sallie Mae and despite my best efforts, Google does NOT yield results for the search string: Default Accounting Disbursement. I'm hoping this review eventually generates ping results for others. If you are like me, you have recently been angered by Sallie Mae. I owe $15,000 or so in both subsidized and unsubsidized loans from undergrad. I became disabled. I went on Social Security. Sallie Mae is now calling me at least half a dozen times. The harassment gets so intense that I finally answer the phone and (ignorantly) explain to them that I am disabled and on Social Security. They said "Oh? You're on Social Security?" And a garnishment begins in the amount of $35 every month the very next month after this conversation.

My daughter had one of her loans transferred from Sallie Mae to the shysters Forster, Garbus and Garbus. After finding out that at 6.75% she's been paying 4 YEARS OF INTEREST, and nothing toward the principal. Then we find out that according to Sallie Mae's website she 19 payments PAST DUE! She called them. After yet another run around, we have run out of options.

I had been using Sallie Mae for my student loans from my Associate all the way through my Masters Degree programs. When I returned to school recently, Sallie Mae was not one of the choice lenders so I used another company. The other company offered me guidance on loan consolidation so I applied for a student loan consolidation with the new company. In the meantime, I made a payment on time to Sallie Mae. The student loan consolidation went through 5 days later, which created an overpayment of almost $900.

STAY AWAY from SALLIE MAE, they are THE WORST possible loan company I have ever dealt with! Do not use them and save yourself the trouble. I have been faithfully paying on my loan since 2007, these people have been nothing but a nightmare over the years. In May, I requested a temporary interest only repayment plan (I got their terrible customer service who I can barely understand of course) and they said they needed to review my account since I had already used an interest only plan once before.

My undergrad degree has become a complete nightmare, thanks to this company. I have two loans totaling $411 a month in payments and have been automatically paying every month, but I somehow missed a payment and now one loan is consistently behind. Just paid over $800 to try and get ahead and I am somehow still behind and it's screwing over my credit score. Fell 50 points since January and their statements never match my bank withdrawal statements.

I had started classes at a local community college and had no issues with Sallie Mae till I was struck with unemployment and inability to get a job in the field that I had took classes to get into, shortly after I was classified fully disabled and have had nothing but harassing style phone calls from them as have family members. I have had family members and even those on my road that I live getting calls from them that I know for a fact was not put on my so-called application as references to get in touch with me while I am getting calls of three or more a day that are nothing more than automated messages that want me to call back at a long distance number to settle the issues.

My husband was raised by his grandma. She passed away in October of 2013, which has broken his heart. His grandma was a co-signer on his student loans that total about $35,000. The estate has pushed my husband to get her off the loan, so he sent in all the documents trying to do so. After speaking with a number of people Sallie Mae stated they would look into the matter and get her name off. After weeks of speaking with them, they put his claim to some other department to "review" it. After a few days, Sallie Mae came back with the choice that they wanted the loan paid in full and planned to go after the estate.

Ever since I read in the news about all the shady practices Sallie Mae has been participating in, I have been keeping a close eye on both mine and my husband's total student loan balances. I have noticed that about every 10 days, the balance on my husband's loan will increase by random amounts. In the past 11 days, it has increased twice by almost $40. We have never missed or been late on a payment. We are making the minimum payment, so WHY is our balance increasing? Is this happening to anyone else? Is there an interest rate thing I am not understanding? Three calls have been made to Sallie Mae and no one can give us an answer that makes sense. They repeatedly tell us that the interest accrues daily... yes we understand that. They refused to give us a printout of our balance history over the past 4 years, saying they don't keep those records. Maybe there is something I am not understanding, but it seems to be common sense that if we are making all of our payments on time, our balance should not be increasing.

I took out several loans with Sallie Mae while in school simply because my family couldn't afford to send me to college. I was seventeen at the time and am twenty seven now. With my 60k loan, I managed to get it down to 56k after paying it for a decade. I wouldn't recommend this company, even if you can't afford school. Find another alternative. I really regret doing it and am going to pay for it for the rest of my life.

Sallie Mae has made getting my degree absolute hell. Everything from customer service to payment options there is ABSOLUTELY nothing positive to say about the company as a whole. The only positive that came out of it was my funding for obtaining my degree. Every time I call I get transferred at least 3 times, I've been hung up on countless times and received no call back when they ensure they will. The other day I called because I had noticed my payment had gone up. I received no call, no letter, only an email stating that they had posted a new document to my online account, which no one can seem to unlock in the technical department so I can't even view the documents. That is just the tip of the iceberg. The biggest slap in the face is during that same call I tried to ask if there was a way I could make a payment but I couldn't pay the obscene increase that they were tacking on to me. I kept telling her I wanted to make a payment but needed a little help to get it down and keep it around the $350 they had promised me prior.

I have had nothing but problems with Sallie Mae from the moment I graduated. These problems have ranged from a refusal to tell me where my payments were going when they were not being applied to the loans I thought I was making payments on, to regularly giving me wrong information. I am fortunate enough to have a good job, if not I would have been unable to make the $1620 a month payments Sallie Mae demanded. I finally thought the worst was over when Citizens Bank allowed me to consolidate my private loans dropping my interest rate 3% and my payments $200 a month.

Frank, who left the message on Sept 13, 2013, please contact me re: if you've initiated a lawsuit as yet, against Sallie Mae, as a civil action. Briefly, I find my situation similar to what you described, in that I have been utilizing the Quick Pay option for my loan(s), as a bundled payment, since 2010. There is absolutely NOTHING which has changed in my account. I have never been late on any payment (of significance), and my credit rating has been over a 700. And for some mysterious reason, after it took them 12 days to process my online payment, same account/same routing number/same info which hasn't changed in 4 years, here I am receiving "the delinquent" notice. I've saved my paper trail, screen-captured my relevant screens, etc. from the online site. I have yet to butt-heads with their staff by phone, but I did send a rather civil and cold email to whoever will peruse such things on their end of the Ether-net.

As with most parents with children under 30 years of age, (the entitled generation) my wife and I co-signed on student loans. We would rank in the lower end of the middle class income range. Again, like so many others, we manage our money well enough to have a decent credit rating. That's where Sallie Mae gets you. We didn't want to deny our daughter the education so we signed the co-sign line not fully understanding how expensive the loans were. EXAMPLE: we pay $500.00 every month against these loans. In December 2013, the principal balance on 3 loans (combined) was $33000.00. It has been 6 months since, that is $3000.00 paid out toward these loans but the only dent made against them totaled $1234.00! That's right, $1766.00 that Sallie Mae will use to keep their lights on and stock-holders smiling during these last 6 months (as of June 2014).

I wanted to share this information for the people that are considering to CONSOLIDATE their Dept. of Education and Federal student loans through Sallie Mae. My student loans are now out of their deferment status and I am now making payments. As we all know the Sallie Mae website is a series of riddles so I wanted to make my payments easier to understand and consolidate everything for one easy automatic payment. The process was going smooth, I received a letter with all the loans to be consolidated and all looked good. My balance was $49k and I received a letter with my new payment and it was a little lower than before because of the new consolidated interest rate. (Awesome!)

Sallie-Mae has been lying to me from the get go that I owed them. They even had the treasury dept., take money from my social security. Recently I looked at my credit report, that is exactly where I found out all their lies were played out. Due to Sallie Mae's constant bothering me, I ended up with a lot of stress that caused both a mild stroke (2) and mild heart attack. Sallie Mae has done a lot of people wrong and now it is time for them to pay, legally. Sallie Mae has been sued and lost many times. Not to mention they breached their contracts.

Sallie Mae not only posted a monthly repayment INCORRECTLY, they FRAUDULENTLY debited my bank account WITHOUT MY PERMISSION. Changes, charges, and inaccuracies seem to occur during non-business hours, so there's no way to correct the situation immediately. I would suggest all customers with similar problems, or those who suspect shady practices contact the BETTER BUSINESS BUREAU quickly. It will put heat on the company, and your voices will be heard versus ranting on the Internet. Times are tough, but no company should take advantage of the young or unsuspecting just because they think they can!

I'm a veteran who pays high interest VA student loans. 6.8% for 10 years. 6 years left.

Applied for my son's College back in December 31, 2009. Total amount of the loan was $5,080.00. It's been 4 years now and our current balance as of today is $3,435.00 after faithfully sending minimum up to $100 dollars on a monthly basis. It has dropped only about 1,500 dollars for the total four years. I cannot understand how a Student loan with a 8.5 interest does their calculations. I would like to have this matter sent to the higher up so that they may do something with this matter. I make very little money and this is really stressing me and my son out. I would like your fax number so that I may be able to fax you a copy of the payment statement for the last four years and I still have another 3 to four years to pay this account off! I have several loans from 5,000 to 15,000 dollars and have been paid off in 5 years. How is this possible? It doesn't make any sense at all. Thank You.

It seems to me that this organization is going to fail big time, soon. NelNet, another loan giant has a completely different experience in which I don't feel stupid for buying loans from them. Every time that I speak with someone from Sallie Mae, I'm reminded how *bad* some people can choose to be. I've never encountered such despondent customer service in my life. It's as if they are trained to be negative, dispassionate curmudgeons. And for whatever reason, the customer service reps all seem to follow these horrid habits. Student loan borrower beware! There are many much better options out there! (NelNet, for example, where my money is spent on American customer service labor rather than foreign!).

I contacted Sallie Mae today on behalf of a 91 year old family friend that has been paying on her grandson's student loan. I requested a deferment due to the fact that the grandson has been in prison and will be for a couple more years. The grandmother has been sending in more than a double payments after getting harassing calls and letters from this company. In turn she goes without paying her other bills and she's been going without food. I requested to speak with a supervisor after getting a rep. named Donald on the phone that only was interested in a payment being made and when I requested acknowledgement of the payment that was made this month he stated that no payment had been made...I have proof of the payment!

I had to pay for college myself. I borrowed 120,000. I could not pay for my loans immediately after graduating (I graduated the year unemployment was at its worst). I had to ask for a forbearance. For the one year I had to defer my payments, they charged me 60,000 in fees. 60,000! I got a job and have been paying SM almost $2,000 EVERY MONTH and not a single penny has been taken off the total amount due. You call for help and their customer support is the most frustrating, unbearable experience you will encounter in your life. I rather go to the DMV. This is criminal what they do to students. I regret getting a college education. This company cannot be real.

Sallie Mae charges around fifteen percent for processing your payment, which is a hidden charge they don't tell you about. I did not ask them to accept my payments. I was under the impression that we would be paying the federal government on government loans, however I was notified by Sallie Mae that they would be receiving these payments. At this rate I may never get out of debt, how could our US Dept of Education allow this to happen.

How can we stop Sallie Mae? Their business practices are fraudulent, their people are horrible and they are very misleading. I am a co-signer on several loans. The loans were started being repaid right after being taken out. Once the student graduated, the payment plan was sent and the loans were being paid back. I would add to that we NEVER requested Sallie Mae or were give a choice of servicers.

On three occasions, I made payments over the phone to my Sallie Mae account. I was paying off the Unsubsidized loans I had, while the rest were in deferment during medical school. I was told that I could apply payments to pay off, in full, only the unsubsidized loan if that is what I requested. Each time, when I checked the status of my payment, it was split between the subsidized and unsubsidized loans. By the time I called Sallie Mae about this, I was told they couldn't reallocate the payment because then the other loan would be delinquent (though, I'm not sure how because I'm in school and they were all deferred). I also had continued to accrue interest on the unsubsidized loan in this time. I spoke with a supervisor who told me the same thing, and offered no solutions, on any of the three occasions.

At Sallie Mae they may make major changes on your account and won’t take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program and requesting a deferment. It happened to me. When this happened I had already graduated from a 4 year university and was about to begin payments as it had almost been 6 months. As I was planning to go abroad for one year to take part in a volunteer program, I sent them a letter telling that and also asking for a one year deferment. On the phone call I made they sure enough confirmed the deferment for one year so I thought I would be fine as I would be back in one year. Little did I know that they had made major changes on my account that had nothing to do with the letter I sent them.

Had a mix up when doing a application for student loan. Got the main signer and co-signer in the wrong places. Loan was processed and approved. Years later, I ask Sallie Mae to reverse the positions so I could get the person who was listed as the signer off the loan and they refuse to do so. I have paid on the loan for 6 years and not missed a payment. I am only trying to release the person who helped me so the loan is not on their credit report anymore.

Just went online to pay my loan which recently moved to Sallie Mae... I wasn't expecting to pay $180 per month... paid a couple of days late and got stuck with an addition $70 dollars in debt. At this point, I got nothing from Stevens ** or my college experience... I try and pay back everything I owe even if I was ripped off, but this? It's questionable practice. I keep up on my bills as well. Reading some of the other reviews on Sallie Mae, sounds like a loan shark company that does nothing but get the records messed up... Just me, but outsourcing, one foot doesn't see the other foot... Ridiculous!

I had a $43K of consolidated loans. My bank and TGSL were suppose to be taking their money out of my acct because I was suppose to deploy. However, when I got back from training, I had a letter from TGSL saying my loans (which were probably less than $40K by now) had been put in default due to nonpayment and sent to a collection agency ACT (which a supervisor told me TGSL and Sallie Mae owned ACT, that's why they put so many loans into default). I had even spoken with the ombudsman at TGSL and she was suppose to call me if anything went wrong, as was the bank. Well, my less than $40k loan, jumped to over $97K and my 2.7% interest jumped to 27%! After I picked myself up off of the floor, I called the collection agency, bank and everyone else I could think of. I continued to pay on my loans while they were at the collection agency.

I pay the majority of a two-week paycheck to Sallie Mae monthly. I'm not one of those people trying to get out of paying my student loans. I do think it's ridiculous that there is up to 19% interest on some of my loans, but I pay them monthly by working two jobs. Last month, I lost one of my jobs and it made it difficult to make all my payments. I called Sallie Mae asking to postpone the payment until the end of the month, when I received my second paycheck. It still went out on the day it was scheduled. When I called my bank to put a stop payment on it, they said there was nothing they could do. When I called Sallie Mae and told them that my bank said the only way to stop the check from going out was to dispute it as an unauthorized charge, the lady on the phone became extremely rude and condescending. This was what my bank had recommended, not trying to get out of paying my loans. After minutes of her lecturing me, and being a rude person, she told me to have a nice day and hung up. None of these people know what they are doing. They have no idea how to talk to people and they are extremely RUDE. This company is financially ruining an entire generation and we are paying them to do it.

I am a recent college grad trying to pay off my loans with Sallie Mae and have encountered multiple issues. I set up the online payment system and my payment has bounced for 5 months straight so far even though I have sufficient funds in my account. When I called Sallie Mae to see what the problem was they insisted that it wasn't on their end and that I had to take it up with my bank. I finally thought I figured out the problem and I paid my balance, but the next month it happened again! I was annoyed so I called in and set up auto pay with a rep thinking the problem would be fixed.

The Sallie Mae representatives are not well-trained nor are they knowledgeable of Sallie Mae. I spoke to two Sallie Mae representatives who both assured me that the additional amount I requested will be debited from my account each month. I received a letter stating that the amount that would be debited from my account is the minimum payment due. I called customer service just to be told that it is IMPOSSIBLE for them to debit more than the minimum payment. I was furious especially since the man who told me this was ALSO one of the representatives who lied to me! Of course instead of letting me stay on the line to answer the 4 question survey, he hangs up. Sallie Mae is the worst. If you can, please get your student loans from the government. Federal loans are just the best. They are honest, knowledgeable and they have much lower interest rates.

Today, May 13, I tried to contact Sallie Mae to pay off the remaining balance of my default loan like the lawyer told me to from Lexington Law. For gosh sakes hang up on people! I thought they wanted their money. I guess not. So I called the collection company. They were so happy to get the last $64.06. I have fought with Department of Ed for 7 years on this loan after my vehicle accident and became totally disabled. I only made $700+ per month to support my family. If you're reading this, go private and not through these morons. They don't care about people or our great veterans. I'm blessed that this company got fined $97 million for messing with the people that protect our country. Sallie Mae needs shut down before they hurt the education that people need to get a job to support their family.

I co-signed for a student loan for my adult daughter. I'm on the line for the interest payments each month and make them online via my bank, BofA. Every other month, like clockwork, I get a call from Sallie Mae collections saying I missed a payment and am in arrears. The first time I thought ok maybe I did, sent the $25 and an additional $25. I still get the calls from a harassing collections person and when I escalated to a manager the last 2 times, they both say, "Well, it looks like you're correct and current but need to research it."

I took out a loan for $24,000 in 1998-2000 for my nursing degree. When I met with the college financial person, I was told, along with all the other students, that my loan will be satisfied 10 years post graduation. My loans were consolidated at a 3.85% rate (so I thought). I took a payment deferment about 3-4 years after I graduated for 2 years, if that, due to hardships. I was told that the payments will be slightly higher once reinstated. Naturally, the loan payments started up again, and 14 years later, I come to find out I still have $15,000 freaking dollars left to pay! And that they had me on "interest only" payments for 4 years. So according to Sallie Mae, my $24,000 student loan will be satisfied May 2024! So Sallie Mae is making me pay for 24 years! I want to cry. I am seeking information about the federal government loan forgiveness program. I hope I qualify. I feel like I've been lied to and taken advantage of. This is criminal!

Sallie Mae has haunted my family for the past two years. My mom is a co-signer for my sister but my sister decided to stop paying her loans. Eventually, Sallie Mae started harassing my mom at work and at home via phone and mail. My mom paid what was due at the time and caught my sister's payments up. However, my sister didn't start paying after that so they started harassing my mom again in January 2014. My mom had just gotten over cancer and we had medical bills out the wazoo (I had to leave my dorm and move home to help/save money). She tried to explain to Sallie Mae that she couldn't pay the lump sum they were asking for ($30,000) and that she would try to get her daughter (my sister) to pay her loans.

I recently lost my job. Since bills became tight, I decided to apply to make interest only payments on my loan. Unfortunately, for some reason, my loan didn't qualify even though I've paid back more than half. I still don't know why I didn't qualify because when I questioned Sallie Mae, they couldn't give me an answer. I never received an email or regular mail denial form. I only found out when I called to check on it. On the phone, I was given the option to put my loan into forbearance. My payment for the forbearance cleared on April 27, however, my forbearance request still hasn't processed.

A Sallie Mae private loan that I co-signed for is behind a month. I have no problems talking to someone in collections (although they are a bit overly aggressive in my opinion, with threats, etc). However what angers me more is their broken auto dialer. For the past 3 months, this is the typical flow of calls. 3 days after due date - Call from 877 number (confirmed Sallie Mae) in which there is no one there and it hangs up. This will continue multiple times throughout the day for the next week or so. Around mid-month - Call with automated message that takes you through several prompts. Then around the same day, finally a message to hold on the line for a representative (wait, didn't you call me?). Finally, by the time I do speak with someone, I am livid over their harassing system of calls. Then the process starts over about 3 days later. Don't misunderstand me. I know the payments need to get "caught up" and I know we wouldn't be getting the calls if they were. However the collection system is broken and they refuse to fix it after repeated complaints. Isn't calling someone over and over and hanging up harassment?

I rue the day I tried to consolidate my loans. I had a low interest loan and a higher interest parent plus loan taken out by my mom so I could finish school. I filled out the application to consolidate these two loans. When I got the response, my low interest loan was bought by Sallie Mae but not the other. I called the company to ask why the other was not. They informed me that since the loan was in my mother's name and not mine, they could not include that loan. I told them to cancel the whole thing since it wouldn't consolidate anything which was the whole point, just change the interest rate to something higher. They said that was impossible since they already bought the loan.

Someone by the name of ** contacted my office number at working hours. Upon picking up the phone I was under the impression the person in the other line was soliciting. I identify the number as a working not residential number and said not to call this number. Within two hours the president of the company I work for was called. They proceeded to contact me during a meeting, called me out of the meeting to tell me that someone called and that I was to contact this number immediately otherwise they would take legal action. At this point I am in a state of shock not knowing what is going on.

I have been battling Sallie Mae for two years, on almost every monthly payment. They've cashed my checks but money never went to my kids' accounts. I had to prove every time that they cashed them. I mail in the payments always ON TIME, plus a second separate check to go toward the principal only. It's more than they are even asking for and I get a late notice on 2 of the three accounts (all three are paid with one check and 3 account #'s on it). Then when I call they tell me there aren't any late notices; THEN WHAT AM I HOLDING IN MY HAND! Every month it's something different. People, watch your accounts every time you send them a check. You may be paying someone else's loans!

My husband has private student loans with Sallie Mae and they lost or deleted all his records when they sent them to collections even though I made my monthly payments. They did this without notifying me so here I was making my payments.... to what? They can't answer me so I am suing them for the entire amount with Berges law firm. They have helped me a lot!!!

I was only late on one payment for my Sallie Mae student loan about 3 days, while I waited to hear from the Federal Consolidation loan. A Sallie Mae rep called me and threatened to send my account to collections, even after I explained about the consolidation and why I was late. Then I found out that the Sallie Mae loans were private and could not be consolidated, so I made a payment online for this month and next month to be paid out a few days before the next one is due.

My husband co-signed for a loan and when the person didn't pay the loan he/we started paying it. After paying the loan for many month's Sallie Mae decided to direct debit $9700 out of my checking account. I went to my bank, PNC, the very next day and told them it was a mistake. PNC reversed the debit with no questions asked. Sallie Mae did this 2 more times in 2 days. When I went to PNC the 3rd day we decided to close all of our accounts and start over.

Sallie Mae has held hostage my son-in-law. An original note of $40,000 for education has grown to over $100,000. Not sure how, and he can't get the proper information or disclosures, and the government can't help and the attorney general's office was notified. He never missed a payment EVER! One of his loans has a 18% fee, so how does this equate mathematically? We are destroying our youth. They had to take a loan out on their house to get rid of this, and now Sallie Mae is yanking them around with the payment (It was even wired to them) and is charging them $260.00 for not receiving the payment (It was coming for a title company; apparently they gave the wrong wire account number). This is ridiculous and shameful. I think 60 Minutes needs to look into this scam on our youth, and education loans!

Well I apply in Nov 11 '13 for 2 small loans of 5900 and 4900. Interest I have been paying but every time I call they give me different numbers. I put in more money and one said it's 90 cents a day for interest. Well but they keep saying I owe more? Then they added more loans. Where they got that info I don't know. Payment schedule is so mixed up. It says 88 payments then another 76 payments. They added another and told me in a very mean voice, "pay up or else." It's not my loan. What rights do we have? This is so horrible. I wanted to pay on principal. They said, "no you can't." I want to get out of this crazy mess they created.

I attended school as a single mother of three trying to better my life. I originally borrowed $40,000. at 9% interest, thinking I could pay it off in installments. My loan balance due is now at $175,434 at a daily interest rate of 19.15540% with $33,000 going to collection costs and I have paid $60,079.18 in interest. I had read the literature that stated one could only go into forbearance if disabled, etc., which I wasn't.

My College is refusing to release $4000 of a Sallie Mae student loan to me but refuses to send it back to the company and I am already having to give payments on it. I had originally asked for $8000 and Fall 2013 I received half of the amount expecting $4000 for Spring 2014. I had to ask for a school emergency loan to pay my classes for Spring having those $4000 on hold. I was asked to resign my work study job due to excessive funds but I did not qualify for financial aid to begin with which was why I had asked for the loan. So I am now jobless and having to give payments on money I have not received. Sallie Mae reps tell me to speak to my college and college to speak to Sallie Mae. I am lost, frustrated and stressed out! Then Sallie Mae reps tell me to call the Department of Education because it is out of their hands! HELLO, it's your money. How come you can't just ask for it back!

I am paying Sallie Mae for my son's loan I co-signed for because he is not working. Because the payment was sent to Sallie Mae but to wrong address they applied to an account, then they keep calling me 7 days a week twice a day about payment and my advice to them: "If you are getting the money, it is your job to apply it correctly despite the wrong address and stop harassing me for something your incompetent employees can't figure out."