Sallie Mae Reviews

Original review: March 11, 2020. I co-signed a loan for my son in 2016. He indicated that he would make a $25 payment a month, thinking that it would be applied to the interest. NOPE!! When I noticed that the balance was increasing, I called in 2018 and was told that it would accrue interest so he wouldn't need to worry about the payments until 2020 when he graduates. Imagine my surprise when they kept calling saying that he owes. Apparently the money that I paid for him ($100 month) beginning in 2016 through 2017 was used to "pay ahead" but not used to reduce the interest rate. Ok..but what is PAY AHEAD if it doesn't apply to P or I?

I took out a loan to partially pay for my MBA degree. Sallie Mae not only obscured many hidden fees despite asking repeatedly what other fees, expenses, costs, etc I needed to be aware of... I had no choice as this was only company who could help me finance my MBA overseas... Throughout the 5 year pay off period service staff were unhelpful and never were able to give me a clear indication of how payments I made matched to what was outstanding. Even with my 8 years in investment banking + MBA from a top program etc etc I couldnt crack their nutty ledger system. I felt completely powerless and had to simply ride it out until my loan was paid off.

How is this company allowed to lend out money then have the loans accrue interest at such insanely high rates? How do these people sleep at night? It's no wonder they sent 100+ employees to Hawaii to celebrate "record earnings"! They have so much money, they don't know what to do with it! I borrowed $26K, paid $2400 back over a year and now owe MORE than $26K. This is SHYLOCKING!! I called and the person was very nice and explained that all of the terms are sent in writing before the loan is taken. They are really putting the screws to innocent people that are just trying to go to college. My advice is stay FAR AWAY from Sallie Mae. Anything but this! What a joke!

Transferred by customer service three times just to get an answer. We started the loan co-signer process. The intention was to only find out what a rate would be to compare with other lenders. NOT TO APPLY FOR A LOAN. Sallie Mae is KEEPING OUR PRIVATE INFO (SS#, phone numbers, creditors, address, etc). They said they will keep our info 5-7 years, even though we have no dealings with them (didnt finish the loan app). Scam! They keep your info to possible sell or give to other companies? Please be forewarned. They should let people know this when they are trying to access their APR.

I have been paying this loan on time every single month for the last six years that I've had it. In that time frame, for no reason and no warning, my interest has increased over 2.5 percent. WHY. When I asked them about it, they said they don't do interest negotiations and couldn't tell me why my interest has been gradually increasing.

I took out a SM loan to go abroad for a Master's Degree in 2017-2018. Due to severe medical reasons, I was unable to work for 12 months after graduating. My loan is now (understandably) in default, however, my frustration stems from the fact that SM is completely unwilling to work with me. I cannot afford their "lump sum" payment option to lower my monthly payments to zero percent interest. I don't comprehend how these lower payments is an option after paying a HUGE amount, yet I cannot get them to agree to me paying more per month without the thousands required in the lump sum. They are acting as though their hands are tied and that there is no other possibility for me. Therefore, despite trying to get something worked out now that I have a job, they are refusing to help me at all.

Auto debit will stop paying after a few months without notice to you and incur late fees. If you don't get a fixed interest loan, expect your interest to skyrocket. I went from 6% to 11.75% in 4 years. If you make a payment, expect harassing phone calls to yourself, your employer and your cosigner within 2-3 days. A Sallie Mae rep processed a payment of mine incorrectly resulting in a late fee and literally dozens of harassing phone calls before I could figure out what the issue was and resolve it with the incompetent customer service. They do not offer income-based repayment. They only offer forbearance which compounds interest and makes you pay out more in the end. This is what I get for blindly following my parents' advice with loans and not knowing what I was doing as an 18 year old fresh out of college. Don't make the same mistakes as me.

This company is awful. Good luck getting answers from their customer service reps. They give you the runaround and then rudely ask if they can help you with anything else... You didn’t even help me yet! They charge ridiculous interest rates and make it impossible to refinance. They will kill your livelihood.

Advice for those in the early stages of getting Sallie Mae: I took 2 loans with them to pay college. One being 6100 with a 11% interest rate and other $6500 with a 10% interest rate. So $12,600 total.. Unlike most people in this forum, I chose to pay interest while still in school. Most people wait for it to accumulate and pay both interest and principal after graduation. They usually get a high monthly fee (I've heard 700-900+) For 4 years in school, I paid $107/month for both loans which is $5,136 total until graduation. I still owe the principal, $12,600.

Simply don't sign a deal with the devil. When you sign, everything looks bright and cherry as you're working on the education of your dreams. You may pay nothing at all or something little while you're in school but it doesn't matter because all is well and you're having a great experience. Then you graduate...and receive a 6 months grace period to find yourself a decent paying job. If you're blessed, you find one but you're living paycheck to paycheck especially after those 6 month. Minimum payment may be $900 a month (like mine especially if you were a stupid high school kid like me thinking you have to go out of state and one of the "better schools". Which is a lie from hell, they're all the same).

My son completed an application for his Junior and Senior year of college. When completing the application it was asked the amount we would be borrowing over the next 2 years and my son was approved for that amount. The University received 2 disbursements for fall and Spring Junior Semesters. When we were ready to make the next disbursement for his Fall Senior year we were told that since the University did not disburse the amount after Spring Junior year the loan was closed.

They rejected my $50 forbearance good faith payment (on two different cards) after a rep incorrectly entered the zip code associated with my card into their system a week before. Today, they denied my request for forbearance because the payment was rejected and told me my balance of $350 was due immediately. I reminded them that the error was on their end and insisted I wouldn’t be able to make the payment this month or next month due to some unexpected emergencies. Rep speaks to his supervisor, comes back and tells me they can give me forbearance for this month but next month my account balance will be $350. Forty minutes, two reps, and one supervisor later, my good faith payment was processed. All of that for an error one of your employees made. Amazing.

My family and I found out that we would not have enough to pay for my college tuition so we were referred to Sallie Mae. Since then, it has been the worst decision of my life. After graduation I was expected to pay $1,000 a month which has now risen to $1,700 a MONTH due to interest. I work in an entry-level position in Marketing and my monthly payments are absolutely ridiculous. I have tried to contact Sallie Mae to see if they can lower my payments, but every time I call I am greeted with a nasty Sallie Mae representative or there is nothing they can do. They do not care about anyone except for the money that they make off of people who cannot pay their student loans right away. Sallie Mae is a terrible company and the student debt crisis needs to be addressed. Colleges are more of a big business rather than an educational system and thrive off of families who cannot pay their student loans.

I deposited money into this bank a couple months ago. They froze the account due to "suspicion of fraud". These criminals/fraudsters stole my money and they are the ones accusing me of being a fraudster. Ironic to say the least! To this date I have not been able to recover the money that is in my account(s). I would not recommend this bank to my worst enemy.

Hello, I was tricked into a parent plus loan with SM. After my daughter finished school the loan was immediately due. My daughter did not begin payments and rather than try to get her to pay so that she could consolidate this loan along with her others they decided to just come after me for the payments. I have been trying to let my daughter assume the debt but SM will not now let her assume the debt which is hurting my credit. This from a company that was bailed out by Obama in 2008! They should be punished for mishandling funds NOT helped, they never help me try to reconcile the loan. I would like to just settle the loan but they want the entire loan amount. They did not have to pay their entire loan amount from this government that used our money to bail them out.

All my loans are paid in full but my children are still paying. The student loan and college tuition situation is a criminal crisis. Naive students and parents are tricked into loans that will take years to pay for an “education” that is more socialist Marxist brain washing than a legitimate learning experience that will lead to a fulfilling and sustaining career. There should be more controls on the use of loan money. It shouldn’t be used for frivolous reasons. There should be counseling on the consequences of borrowing and the responsibility of borrowing. Colleges are getting wealthy and spending tons of money on frivolous research and activities while soaking students for huge tuitions for a product they promise and do not deliver.

I received a denial letter from Sallie Mae for a student loan I never applied for. The option of Parent Loans were on my college profile so I reviewed the info but I didn't apply for them. No money was exchanged but this will affect my credit score which is already low enough. Also I am clearly not the parent.

Dissatisfied would be the understatement of the century to describe my experience with these monsters! My grace period ended on April 24, so my first payments were due on that date. For now, I am working a job that only pays $10.50 an hour and the amount I am expected to pay back every month is way too high for me to afford.

We were directed to Sallie Mae by my Granddaughter's University when we, at the last moment, found out she was short for tuition. As we needed to fund in 3 days we agreed co-sign on the worst interest loan we had ever been offered: 11%. It was miserable from that point on. We were given the incorrect payment address twice, the posting always ended up late by the time it reached the correct department. Their explanation: they were being divided and administered by different companies. I would get calls from outside the country because we were "late" - no, we were not. Finally was able to speak with someone in Salt Lake who told us he would be our contact and then, of course, he was soon no longer there. Once we signed up for auto withdrawal, it calmed down.... until my granddaughter graduated, she paid just fine until she moved out of state, could not find a job.

It ONLY took 12 years to pay-off the undergrad loan. Med school was financed thru Parents and Will probably get paid off in less time. My only issue will be if Politicians pass laws to forgive debts. What about everyone who has been paying monthly debt for over a decade? There is no discussion about repaying those who have diligently paid down debt. Will any Student Loans be reimburse (probably not).

I called Sallie Mae a few months ago after they doubled my loan payment unexpectedly. I told them they can either change it back to what it was or expect it to default. I don’t care about my credit and have no desire to own a home anytime soon so it’s no sweat off my back. Of course they were unwilling to work with me except for putting it in forbearance, so they can add the grossly accumulated interest onto the principal. So I stopped paying. I didn’t have a co-signer so the only person that hurts is myself.

I co-signed a loan for my daughter's undergraduate tuition and expenses. The interest rate continued to rise. Although we paid early and twice or three times the minimum each month, Sallie Mae would not work with us to lower or refinance the loan. Even though we were told this would be an option down the road. When calling, their customer service representatives were not helpful and sometimes rude. I would not recommend Sallie Mae.

WARNING-I worked in fraud. It seems to me from the questions I was asked today that some of their reps are trying to get information to sell. What this company asked me for today is NOT NORMAL. I tried to open a two year CD here for a small amount. First time their website crashed during the verification. Second time it went through after asking me to verify everything under the sun including my ex sister in law's name who hasn’t been married to my brother in 15 plus years. Next day I get an email asking me to verify more. I call and verify the account, get transferred to fraud. Fraud says there is a problem with my address. I verify it as well as another property we owned in the 15 years I continually owned the other. They leave me on hold forever. I tell them they can verify with the tax assessor. That’s not proof they say. Then they start asking the weirdest garbage. Who my mobile carrier is and whose name my phone account is under? My pets' names.

I had a horrible experience with Sallie Mae. They contacted me repeatedly to consolidate my credit card debt. After spending lots of time giving them all the information they wanted and lots of calls from them telling me that I would definitely get a loan, I logged on to check on my loan and the results said I had no application on file. They just erased everything because the "proprietary method" they used said that my income wasn't enough. When I called to ask about it, the representative said that the person with whom I had been working was in and he would connect me. He then proceeded to put me on hold 6 times while he asked this person about my loan (he clearly was too cowardly to tell me that he had turned me down after assuring me that my loan would be approved) and finally I just gave up and said I would go through my credit union. Awful, awful customer service. Just a ghastly experience.

I am so glad I'm not the only one that has had a horrible experience with Sallie Mae. I thought I was helping my two sons with alternative loans to go to college but this company has made life after college difficult for my sons to start life. My sons have bachelor degrees and pay close to $700 dollars a month to Sallie Mae. The most they owe is 40,000. The interest my husband and I paid on these loans during the four yrs of college did not help our sons' interest as it was explained to us it would. FALSE ADVERTISEMENT!!!

This was quite some time ago, but I did have a loan with them and it is was simple and easy to take care of. Was transferred a few times, but nothing changed. The other lenders were just as pleasant. Glad when it was paid off!!

I had a savings account with Sallie Mae. Three weeks ago I was informed, with no advanced warning, that my account had been closed due to (what they said was) "suspicious activity." They refuse to tell me what this suspicious activity was supposed to be, they refuse to tell me when I will get my money back or how much of it I will get back -- they won't tell me anything. Again, this was three weeks ago.

I have multiple accounts with passwords and never have issues. With Sallie Mae, however, after being locked out of my account continuously, even when using saved passwords, written-down-so-I-don’t-forget passwords, etc, I STILL get locked out. When you call, don’t expect any help either. You will get hung up on before you navigate the automated system. Literally the worst bank ever. I have emailed to request someone please call me instead, hoping I can talk to someone long enough to close my account.

This is one of the worst student loan program ever. I would never recommend this program to anyone. They make it so hard for students to make the payments that they wants from student that just got out of college. Not a good one. : (

High Yield Savings Account/Unacceptable Business Practices. While I have not lost any money there are several reasons to not choose Sallie Mae's savings accounts based on my experience: 1) If you transfer $5K or more, they will hold ALL of the deposit for more than 10 days for no apparent reason other than I presume to play the float against us. 2) You cannot change or delete a transfer of funds once it is submitted unless you call in. 3) Calling in is a joke, they automatically hang up on you after telling you they are very busy at the time.

I signed up for two fixed rate graduate student loans, and one is just fine. The other, and larger, loan magically turned itself into a variable rate loan. Despite presentation of origination documents showing 'fixed rate', Sallie Mae keeps coming back with a processing sheet saying they processed it as a variable rate loan. Obviously, that is not what I signed up for. One would think this would be an easy fix, but Sallie Mae refuses to fix the problem. They have since raised the interest rate by a factor of 8 from the changes in the 'liber rate' they site as the need for the increases. These guys are straight up crooks. They learned absolutely nothing from the financial crisis or from Wells Fargo.

I took out two student loans to finish nursing school in 2014 and 2015. My brother was kind enough to co-sign those loans. Since graduating they have raised the interest rates with zero notification and pulled my co-signer's credit report 4 times for some unknown reason. I have not ever been more than 5 days late on a payment and had automatic debit as well. This month for some reason my automatic payment wasn't taken and I didn't know it until they started calling and harassing my father who is not my co-signer, my co-signer, and then pulled mine and my co-signers credit report.

Well, Sallie Mae is at it again. I’m on SSDI. Full disabiltiy. I quit school because of the disabilities. I told Sallie Mae this. After almost 2 years, they have now sent a collection agency after me. I’m not afraid of them. I’ve had sound advice from an attorney and they cannot touch or garnish my SSDI or my husband’s retirement. In Tennessee, you can exempt up to $10,000 in personal property from being seized. We own no real property. They better leave us alone.

I unfortunately needed to take out loans in order to complete my college schooling. The aftermath of this has entirely made me regret going to college and has essentially ruined my adult life. Sallie Mae no longer consolidates their loans, which they don't tell you beforehand, and they are completely unwilling to help -- despite the fact that someone who just graduated college may not be in a place to pay their insane monthly payments. Each month, they currently take over half of my monthly paycheck.

This loan is the worst. They do not care about your problems when you're going through it. I wouldn't recommend this loan to anyone at all. This loan is the death of everyone, interest is high and when you thought you're half way done you're back from step one. PLEASE DO YOUR RESEARCH AHEAD OF TIME. DO NOT SIGN UP WITH THEM. I missed two months of payment and they send it to the credit report department, lowered my credit score down 100 points. Insane is not the word.

Sallie Mae is THE most fraudulent and misleading financial institution I have ever encountered! I took out a FIXED rate loan for my MBA 5 years ago and after inquiring over 20 times over past few years I ONLY learned today that they have been secretly adding "daily accrued interest" to my loan. The rep made clear I already signed off on this and it is a fait accompli however I have been trying to figure out why I kept paying my $35k loan each month and yet the outstanding balance was barely reducing!

I came to this page in frustration, first of all 10 minutes before 9 pm and you guys close shop early? Coming up on MLK day, payments will be delayed, also one cannot select auto enroll with credit card, anytime you want to pay with credit to build your credit, you have to call in. The reps are Chinese bum socks, talk you in circles and can’t answer basic question, explain things unpropitiously, careless people. In all honesty I blame my father for not doing more research on this company, ** you dad! Sallie Mae destroyed my credit and sent me into collection, college was not worth the frustration... Do not sign with this lender! This is only the beginning, by the way hard as crap to refi too, they’ll get you for everything you got!

Because of my university revoking my financial aid my second year of school, I had to take out around 40k from Sallie Mae. Fast forward to 6 months after graduation, they are requesting around 500 dollars a month in repayments. Despite working two jobs, one being seasonal, and barely getting by, there is absolutely no chance they will lower the payments. Based off of my cosigner's (Household, not individual) income, they see no reason the payments shouldn't be made. However; I make around 27k a year, pay rent, a car loan, utilities, etc. and there is no option for me to lower the burden.

I opened a money market account with Sallie Mae Bank. I had a large amount in the way of checks to deposit and therefore used a prepaid debit card to make a test deposit first (good thing I did!). The nationally known debit card company backs and coordinates deposits via an underlying checking account. Again with a nationally known financial institution. For some reason the test deposit was returned - apparently somewhere along the way the card was treated as a credit vs a debit card and many banks don't allow you to use credit to fund a savings account. No problem. At least the account was active and I was going to follow up with endorsing checks over and depositing them to my Sallie Mae account.

There's a reason their reputation is so low. I've called multiple times trying to get help, usually the call lasts 45 mins-1 hour every single time and nothing good comes out of it. You get transferred constantly and no one knows how to do anything. We even got hung up on one time when we were told everything would be okay. They act clueless. They provide zero help but are quick to harass and call you, your family, and anyone that may have relation to you and try and get info out of them.

My bank sent out a check to pay off 3 loans totally over 30k. They applied the check to a 4k loan and never called me. I had a 29,000 balance on a 4k loan and they applied the money to the WRONG loan and let alone a loan that who would put a 30 plus payment on a 4k loan? I think they did me a disservice and never contacted me but continued to accrue interest on my account and post late payments. Once again this just proves that Sallie Mae is in for the money.

I opted for a loan to cover additional graduate school loans. Normally, not a big deal. On my last payment, I submitted the payment and discovered that the payment, a draft from my bank account, could not be processed due to a 'holiday'. It was taken ONE DAY LATE as a result. Sallie Mae responded by jacking up my interest rate over a full percentage point and had put me, apparently, into a permanent delinquent status... My next payment is due two weeks from now but is still apparently delinquent in advance? No one seems to be able to explain much of anything. Fortunately, I can refinance this loan at 3 percent less. Why anyone would expose themselves to this kind of exploitation is silly.

When I took loans out through Sallie Mae, I was under the impression I could consolidate them so I would just be paying on one bill with one interest rate. NOPE. Found out they do not do that which I think it will but whatever. So I refinanced through another company. The company sent the money out 20 days ago. Sallie Mae still claims they never received it. I called a couple different times and they keep telling me not to worry about the payment. That I have a grace period after the due date and the money would process by then. Well. Weeks are going by and nothing processed. And I am being penalized when they told me I would not be. They supposedly made notes about my situation yet it seems nothing is being done. What happened to the money that was supposed to pay it off? Did they lose it? Are they sitting on it? Thinking I should get an attorney involved so guess it’s a good thing I have relatives who are attorneys.

Sallie Mae has put me in a terrible situation today, I am in between jobs and start next week. So I am low on money until my first paycheck. When I paid 153 dollars for my student loan on November 2nd, and additional 153 was taken out as an automatic deposit on November 3rd even though I had already paid. This put me negative in my bank account and cost me a 30 dollar overdraft fee. I called a representative immediately to sort out the issue and was insured the money would be returned to me within 3 to 5 business days.

My experience with Sallie Mae began when I needed a loan for school. Back in the day Sallie Mae and Navient had a partnership unlike now being two separate companies. I applied for multiple loans, and when the two companies split I ended up having more loans with Navient thankfully. I was responsible for 2 loans with Sallie Mae where my mother was a co-signer on one with me. Our payments were over $600 monthly and I found out that they had adversely impacted my credit when I noticed my credit went down 50-60 points! I looked into the matter further. Was told that Sallie Mae reported my credit and this happened multiple times.

I don't know anything about getting a student loan and stupidly did not do my homework. As a consequence, I wrongly chose Sallie Mae. They have VERY high interest rates and will absolutely NOT work with you to lower your payment, refinance the loan, lengthen the term, ANYTHING! I got three loans with a payment of $575 a month. Forbearance is a joke, why wouldn't they want you to take a forbearance? They keep getting their interest, don't they? They call multiple time a day if you are late. Many time the reps are rude and in any case not authorized to do SQUAT for you! DO NOT TAKE OUT A LOAN WITH THIS COMPANY! You will regret it every day!

Sallie Mae preys on families. They are greedy, don’t offer ANY sort of repayment options. At 18 my parents told me to sign the papers that if I didn’t I couldn’t go to college. So I signed them not knowing exactly what I was getting in to. Fast forward after two years of college I dropped out. Some of my loans were coming in and I was paying them. After 3 months I get a call from Sallie Mae telling me that I owed over $900 for past due payments and there will be another payments coming in 7 days totaling over $1200.

Whatever you do don’t click the option for pay while in school. The minute you miss a payment they’re on you like flies on poop. I opted to do the automatic payment which honestly does nothing. They say it lowers your interest rate by a small percent but I haven’t seen it, if anything my interest rate went up. I pay the minimum amount and I somehow owe more. I can’t even pay off the interest at this rate. You’re better off selling a kidney. At least the pain would be quick. I wouldn’t wish this upon my worst enemy. Please do yourself and others a favor and choose to conduct business elsewhere. Unfortunately, it’s too late for me, but you can save yourselves from this heartless, greedy corporation.

Whatever you do, don’t click the option for pay while in school. The second you miss a payment they are on you like flies on **. I opted to do automatic payment which does absolutely nothing. I pay the minimum and I somehow owe more. I can’t even pay off the interest at this rate. You’re honestly better off selling a kidney. At least that pain is quick. I wouldn’t wish this on my worst enemy. Please do the yourself and others a favor and not choose to do business with this company. Maybe someday, someone will listen and there will be a change with this company. Unfortunately, it’s too late me, but you can save yourselves from the horror of owning money to a greedy, heartless mess of a corporation.

My daughter took out a loan which my 80 year old mother cosigned for. While applying for the loan my daughter accidentally chose the wrong option, she chose the one to pay the interest on the loan while in school. She should have chosen the one not to pay until you graduate. My mother and daughter are getting harassed by this company 20 plus calls a day. I called Sallie Mae and told them what happened. They said they could not change the option. I explained that my daughter is not working, my 80 year old mother is living on a very fixed income and I am working two jobs just to keep a roof over our heads since my daughters father passed away in 2014. They said they could not change the option and we had to pay. I don't know what to do because none of us can afford to pay it right now. Now they are threatening my daughter saying they are going to take the money back. I'm so worried I don't know what to do!!!

This experience has been the worst I ever had to deal with and I have a terminal illness, mind you. This company is extremely incompetent and each month for almost 4 years, I have NEVER gotten an answer that matched what was said the prior month EVERRR! I'm on a scheduled payment plan and they can't take money properly! I have to still call every month because my payment “declined.” Of course, it will decline if your incompetent ** type in the cc info wrong then blame the bank. Instead of fixing it, they call to tell me I’m 120 days late and being reported to the credit bureau. I called each month to rectify each matter! Yet, they tell me, “Oh we never went back to get the money out after you called us back to take it." Sooo my credit is shot to hell because SALLIE MAE IS THE MOST INCOMPETENT COMPANY I HAVE EVVVEEERRR DEALT WITH!

Only giving it one star because you have to choose one. I took out 3 different loans with Sallie Mae, not knowing the consequences of dealing with this company. They were charging me $650 a month when I made 30k a year, refusing to work with me until my 96 y.o. cosigner, who made even less, died. Recently, they have taken out my payments 4 days before they're actually due, when I haven't gotten paid yet. I have called several times, and it was after the third time that they finally changed the due date that I requested. However, I was charged over $270 in 3 months of overdraft fees.

SM requested security documents to verify opening the savings account. Two weeks later I had to call to ensure my personal security documents had been received. I called to inquire status. No calls or emails from SM about account. From day one cannot get transfers from external accounts to my accounts after linking them to SM account. I called and logged a complaint. Nothing further happened obviously. Calling wait times are extremely long and sometimes no one picks up so I hung up. So my call list extremely important? Joke. Horrible experience. Would not recommend SM.

I wish I never went back to school. These people call 2-3 times a day, (even when you pay them), and have been for the past year. Yesterday, they called my husband at his government job, and left a detailed message with a random person who answered the phone. Again... they left my personal information with a random person who answered the phone. I am done with these people. I have taken a step forward for an attorney, especially since they confirmed breach of my private information.

Cosigners BEWARE! Once you're locked in with someone's acct, You're screwed. It's not right for a cosigner to be imprisoned with the primary acct holder, even when the primary user has proof of employment and ability to pay.

This servicer is plain out thieving my money any chance they get. In 2008, I borrowed $8,000 for college and this has been by far the ABSOLUTE worst mistake of my college career. Not only did they add $3,500 on unpaid interest by the time I graduated college in 2012 but their interest rate is absurd. So far since 2012, I’ve made a total payment of $8,029.10 and my account is still at 7,942.54.

Do NOT ever get involved with them. When you try to pay off the account, they hold the checks forever and tell you they don't have the checks. So, they are just trying to get more interest out of you by doing that. I had to stop payment on a check to them because they kept telling me they didn't have it. The day I stopped payment on it, they suddenly said they had it. So then I send them another check and they still have not credited it to the account and they have had the check for three weeks!!! You have to be kidding me. Won't even let you talk to anybody in "processing" to see if they have the check. They say they're no telephones in that department. What a joke this company is.

I have 5 loans through this company totaling over $32,000. I began repayment in Feb. 2017 with a minimum payment of $520/month. I spoke to customer service about how to get my payments lowered because I couldn't afford that high of a payment per month and they told me my only option was to not pay my loans, go into forbearance, get contacted by collections and then they would work with me on payments. Are you kidding??? I have excellent credit, and this is the best they could do for me? Not to mention that every time I was able to put just a few extra dollars to one of my loans, my interest rates would go up. This is a money hungry company who has no interest in working with account holders. I now have a job that can support the $500/month payment and am putting extra money towards them every month to try and get rid of them so they don't get more money from me than needed. Don't ever get loans through this company!!!

Non responsive institution. Their systems do not work with Quicken or Mint. They will not provide paper statements by US mail unless you request said once a month. They clearly don't want customer so please help them achieve their objective.

I co-signed for my daughter on some loans. Now that she is graduated, they stalk us on the regular if she is late. Which she is due to the amount she is expected to pay back. How is she ever to get a good start with so much in debt. With the high interest the debt seems to never move. It really is sad to know this after the fact. Now it seems we're stuck. This company is the most pushy / harassing company, I've ever seen. DO NOT FINANCE / LOAN FROM SALLIE MAE.

PRIVATE SALLIE MAE STUDENT LOAN. This letter is in regards to a Private Student Loan with a Cosigner. Loan Amount - $30,000. Paid $500/month for over 6 months and the loan went up to $33,000. In the past 3 months has gone from 33,000 - 35,000. An absolute burden that was wrongfully forced on us. These statements have been clearly and verbally stated several times to each loan servicer. Major Immediate Grievance: Severe and total harassment of cosigner to the point where cosigner suffered a stroke on Jan 26th due to the stress from Sallie Mae's harassment and FIDM's fraud in signing and taking this loan. (Document included) She is suffering from major illness from this loan and the Loan Servicers continue to harass and call at work, and have called repeatedly and continuously. They have called at times when they knew they should not call (late hours or during a doctor’s appointment).

This school loan was only 9862.00 over a year ago. I have paid on this loan more than they ask for a month $9112.00. Horrible Company to deal with. They are pocketing money somewhere! Don't get them!!! They also raised the interest on me last month because it was not paid off.

Sallie Mae is a horrible company. They are in it for the money. Do not waste your time getting a loan here. Since they are a private loan company, they can do whatever they want. They only offer 2 loan repayment options which are forbearance, and automatic debit. None of these are options to me. Save your time and your money and go with a different loan company. The woman in customer service basically just told me if I miss a payment it will go to collections and they will have different repayment options for me. Who tells a valued customer to let their account go into collections to find a better repayment plan? HORRIBLE COMPANY.

My original loan was for $10000. Last year I paid over $3000 towards my private student loan with Sallie Mae. I still owe more than $9,800. I can't even imagine what it must be like to owe this terrible company more than that. I'm drowning with this loan. They are also unwilling to do more than offer a forbearance that you cannot agree to unless you pay a fee. How are they legally allowed to operate this way in this country? They prey on the lower class, and there is a special place in hell for anyone that even thinks about working here. They even have "noncompete" agreements set up with certain lenders so you cannot consolidate or refinance a loan with them if you're trying to refinance a loan from Sallie Mae. Never under any circumstances take out a loan with them. You'll regret it for the entire life of the loan. If Satan exists, he's running Sallie Mae.

I had absolutely no problem setting up my loans and getting my money to my school. I even paid off a major portion while in school and that transition went very well. As soon as I graduated the level of service disappeared. Let's go in chronological order. I graduated in June of 2017. September: After my 6 month grace period ended I called and talked to the agents about the reduced payments so that I could take over from my parents. They told me my loans would be deferred one more month and the agreed upon amount was about half of what was initially expected. $300 was taken out of my parents account despite being under the impression that all my loans were being deferred for one more month.

My son applied for a loan, using my wife as the cosigner. We tried to adjust the loan amount, but when we got to the acceptance documents, the loan amount was incorrect. Furthermore, the interest rate was listed differently between what my wife was looking at and what my son was looking at. We called two times to get this changed; each time we were promised that it would be correct. When I finally called to ask THEM to change THEIR SYSTEM RECORDS, they said that they couldn't do it unless I got my wife and son on the phone to verify their identity. Unbelievable. I would highly recommend going anywhere else for your student loan needs.

A few years ago, I cosigned for my daughter on a Sallie Mae loan. Now, they call me (robo and live) several times a day (seventy two times in the last thirty two days!) asking for payment, when I've told them repeatedly that my daughter would take care of it as soon as she could. They've also advised me that the calls would continue thirty days after payment is made.

My son ended up having to choose a loan quickly, this was because the University that he wanted to attend waited until the last minute to finalize his acceptance letter. He and my Mom (who has the best credit score of anyone that I know) applied for the loan together. My son did receive the loan, and because of time constraints he accepted it. When we received the finalized paperwork my mom and I were shocked at the horrendous interest amount, the payments and the fact that he would end up paying 3X. Yes, that's right, three times the amount of the original loan amount back.

They constantly spam my phone with robo calls every 20 minutes, but put me on hold for hours at a time when I try to call them. They are harassing my relatives because they say they “can’t get ahold of me.” They do not offer income based repayment and use scare tactics to get what they want. They will sell your loans to other companies without telling you first and do not offer loan consolidation.

I have been diligent in paying on time for loans to educate two of my children, for ten years! I have asked to please not require me to make my monthly payments on the same or very close dates each month. I have also asked for interest rate help, these rates are 6.75% and 8.75%. I was told by Sallie Mae ten years ago the rates need to be high to compensate for rising interest rates. The Prime rate has only gone down! On just one loan I have paid 55,000 in interest while only 12,000 in principal. Sallie Mae refuses to even discuss interest rate moderation. This is difficult as I have not had a w2 for ten years and the amount taken by Sallie Mae is almost the entire amount of my Social Security ck of 1600.00$$. Sallie Mae makes this withdraw against my bank account wi ttg his days of receiving it each month! These are just some of the justifications I have for being dissatisfied with Sallie Mae.

I am a lot of student loans with this company and have had nothing but problems since the beginning. My most recent problem is not having access to my account for almost 2 weeks now and every time I call (which has been every 2 days) they said they will pass the information along. Today I was finally told that each time I call it resets the "3-5 business day" rule for fixing a problem. What kind of crap is that? And their interest policy is messed up. If you make any additional payments they will add on the interested from your last paying till this one onto the extra payment and then at the end of the month they add more interest from previous payment. It is all very sketchy and I would not recommend them to anyone. STAY AWAY!

After I graduated my student loans were paid off in full. Seven years after my loans had been paid I got 2 late payments on my credit report. When I called Sallie Mae they told me I had made a seven year payment and now I owed interest. I never received one statement in the mail in seven years or had been told about any interest so my credit score dropped. Sallie Mae said they do not remove credit remarks for any loans.

Not for nothing but Sallie Mae was doing the same thing to its borrowers long before the split. I am a past borrower and was never told about other options until I consolidated in 2012 with a different company, right around the same time the government put pressure on providers to offer an array payment options. These options were already in place prior to 2012 but services were reluctant to mention due to the fact they made millions. And the DEPARTMENT of ED STOOD BY and DID NOTHING!!! Hasn't anyone asked if NAVIENT WASN'T CREATED just to fail??? Afterall its relinquishes Sallie Mae of any guilt. If Navient fails, they absorb all of Sallie Mae's mistakes.

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I have been misguided and given false information about my accounts for 2 years now. The first time I had a problem it was when I tried to get in a repayment program, they reassured me that all of my loans were fine and they started automatically taking money out of my account. 2 months later, I get a letter in the mail saying that a loan of mine was delinquent. They had reported it to my credit and my score dropped 200 points within that year. I called to see what I could do to fix the problem and they said I had to put a down payment of 2,000 which I didn't have.

I recently applied for a loan to cover the rest of my tuition. My school sent me the link to the loan, and informed me that this would be a loan I wouldn't have to pay back until after I graduated. The person I talked to over the phone informed me that I had to choose this option when filling out the application, so I'm not sure if I overlooked where I had to choose this, or I just wasn't paying attention because I thought that I was just automatically filling out the application for that certain loan. However, because of this one detail the woman that I was speaking with was accusing me of lying about not knowing I had to start paying the loan back before I finished college. She was very rude and continually accused me of lying.

My daughter has a student loan with Sallie Mae and has to pay $900.00 a month, which she cannot afford, and just like everyone else is complaining about, they will not work with her. She has not gotten her degree yet and is applying to schools to go back, Unfortunately, my other daughter was kind enough to co-sign for her, so not paying is not an option that she has right now. Because if my daughter did not co-sign for her sister, I would tell Sallie Mae to go ** themselves and tell her not to even pay them. Even though it would ruin her credit right now, once she is done with her degree, she could start paying them back. She is still young and could clear up her credit in time. She does have a full-time job, but does not make enough money to pay this ridiculous amount each month. They could care less if she has nothing left out of her paycheck to live on or pay any other bills.

Sallie Mae is the greediest, most inhuman and unfair company ever. For years they literary have tortured my son with threats, letters and unfounded accusations. They ask from him to be responsible as a co-signer of a student loan without any evidence and proof. He never signed or agreed to be a co-signer, his information was used without his consent. They continue torturing mentally a disabled person – he is ill and this pressure could be fatal for him. If something happen to my son, I will personally, hold Sallie Mae responsible for deliberately deteriorating his health and bring him to fatal despair. I will not stop using all legal means until I see all of them in prison – where they belong. Sallie May doesn’t care how many lives will destroy – they are interested in money only no matter what it would cost. Shame on all of the people working there!

I will NEVER use or recommend Sallie Mae to anyone. Customer service is horrible, supervisors lie and say they will call you back but then they don't... I have been waiting 3 WEEKS for them to change my enrollment date... I have spoke with so many representatives from so many locations. Always have to repeat your story every time multiple times. The representatives accused me of pulling the certification time line out of thin air... When I found the information on their FAQ page... Representatives not knowledgeable at all. The supervisor is just as bad... Every time I asked about the enrollment change they said they said I have to wait 3 to 5 day for the student assist to respond. Like I said I am still waiting and have been waiting 3 weeks... I will not take the loan anymore cuz I don't have much time left to keep waiting. Can NEVER find an available manager or supervisor. Absolute worse experience. Please I really hope you consider another lender... DO NOT USE SALLIE MAE!!! THEY SUCK AND CUSTOMER SERVICE IS HORRIBLE!!!

This company is the worst loan company I have ever seen. Here are a few of the things I HATE about them: 1- High variable interest rates only. I have excellent credit and co-signed on this loan for kid. They treat you like you're stupid when you challenge how you could be paying 11% when the rest of the world is paying 6% - there is no negotiation. You can POUND sand if you don't like it. The interest calculations changes with the wind (I think they just make it up) and every day you watch yourself go further in debt. 2- If you overpay for the month to try and tackle principal, they just deduct it from next month's payment. This way it get's applied to interest only instead of principal. Totally nasty trick and they claim there are no prepayment penalties. They just keep your debt as high as possible.

Sallie Mae has the worst loan department that I have ever seen in my life. The supervisors are very disrespectful and have no concern about your personal situation - they just want you to pay what they assume you owe. I actually had to hang up on a manager yesterday (7/7/2017) after trying for months to resolve an issue that he did not want to hear about. I had a forbearance that was not processed properly but he tried to say it was my fault and why did I want to get a forbearance in the first place. He tried to say that the forbearance was not even started by me. I tried to get him to go back and listen to the recordings and take the time to review my file since Nov 2016 but he tried to tell me that it was all my fault that we are at this point and my payment is at the credit collections department. Please don't use this loan company. Stay far away. :(

Do not do business with Sallie Mae. They offer no reasonable payment options. My daughter got student loans from Sallie Mae and the payments are way too high for her to afford on her own and they are not willing to offer any payment options at all. Horrible customer service terrible experience.

I had to take out a private loan my last year of law school due to some administrative errors; the school wouldn't let me attend classes until it was resolved. As I was stretched pretty thin by then my then spouse co-signed the loan. I began making the $279/month payments immediately, never missing a payment nor making a payment late. Unfortunately, shortly after graduating and before I could even pass the bar exam, I was stricken with an incurable disease that rendered me unable to even sit upright more than an hour or two a day. I was immediately fired from my job and of course, lost my health insurance too. My husband bailed, leaving all the bills and the house he'd refinanced in MY name using a forged power of attorney without my knowledge.

The day my son got loan I was not contacted single time. The loan was funded to him. He is out of job. As parents we tried to make payment. Was just tossed around making excuses of privacy issues. Finally couldn't get any way to make that payment. Provided son with credit card. He can't make payment. Card is not under his name. Parents tried to make payment. Can't do that. Loan is not under their name. Even though they put my wife as cosigner never called her once. Playing the nasty game kid against parents and parents against kid.

I've been paying on time for 2 years and yet the rates go up every few months because I'm on a variable rate. At 1 point, it went up 6-10 dollars in a month or two. I had bounced a bill one time because it had pulled the amount twice (and for the amount of 652, that's 1300 bucks). They did by accident and of course, months have passed before anything was ever done. When confronted as to when I will receive my refund, the answer I get was that I can put in the request for a refund but it doesn't mean that it will get approved. Now that I'm jumping into a debt relief program, they called my mom, my sister and the people close to me to demand payments. They are like vultures, calling in under different pseudo names and private numbers to hunt for their money. Don't ever get Sallie Mae's as loans, they're one of the worst servicers. You pay on time, your rates still go up. Whatever happened to savings for loans that are on autopay?!

My wife and I both cosigned on different loans for our daughter to finance her education through Sallie Mae. After making several payments we were able to acquire the funds to pay off the loans. My wife contacted Sallie Mae and made arrangements for the payment for the loans in full. The full payment was for both of the loans that my wife and I cosigned for. The check for payment on both of the loans was mailed to Sallie Mae. A couple months after the payment was made we receive notification that the loan I cosigned for was in arrears. My wife made several phone calls speaking with several different representatives and was unable to resolve the issue. One of the representatives transferred my wife's call to a supervisor. After explaining the issue to the supervisor that the loan payment was for both loans we were still unable to resolve the issue. The supervisor became very condescending during the phone call and my wife hung up the phone.

I needed a Private loan to finish the last two terms of my BS Degree. What should feel like a huge accomplishment is now causing me extreme financial heartache. Sallie Mae is not willing to work with folks to pay back their loans, they say they are and they advertise they will, but buyer beware. They are not. They ask a lot of personal questions about finances to give you options. One of the options is Forbearance, but you cannot get one unless you can prove you can make the payments after the Forbearance is completed. (Which, by the way is $50.00 every three months and a limit of a year.)

I filled out my money order sending in with my name thinking with my name it would be added to my account for that month's payment. Who writes their Social Security Number on their money order but because I did not write my Social Security number on the money order I lost the account number. Then I realized I was being charged for a late fee. So I called and said, "I have been sending thru payments". They said it was not posted to my account because of not having social on it. Then guess what before I got that information I had already mailed in my other payment. Same way with my name with a money order I got the answer too late. They agreed to credit my for the first one but I never got credit for the second one that was sent in mail.

My story is long and involved and utterly frustrating. My identical twin boys have several Sallie Mae loans, unfortunately. They are the only game in town that makes it easy to become their hostage. Bottom line, they need the money or they will not be able to finish their college educations. We recently applied for their last semester, which will be this summer, 2017. Both boys have NO credit history. They have NO credit cards or payments of any type. Their only debt is for school (and that's extraordinary). Both are in debt for the same amount of money. On paper, they are exactly alike, even their majors are the same. After they applied for their loans they were each granted an offer of an interest rate. One boy was offered 6%. The other boy was offered 9%. That's a difference of 3% which equates to hundreds of dollars over the life of the loan.

Sallie Mae preys on those with poor credit! My interest rate has increased 3 times in less than a year. They try to say it's because they belong to LIBOR. They're liars and pathetic! Get your money anywhere except from this company. They're a total RIPOFF!!!

America's future, saddled with debt, that seems eternity that will follow them. Great reward for trying to better yourself via College educations. The "scam"? Sallie Mae's predator like tactics, by helping "defer" payments until after graduation, with the guise that "We make it easy for you by allowing payments later." However, when you graduate, it may take you years to pay off the "accumulated interest" with your principal never going down. They laugh to the bank, and with interest rates that are never really favorable. Try dealing with them, do they care? Not really. Offer you any real solutions? Not really. The "shame"? That Sallie Mae's name is tied to the US Gov't, and that the US Gov't allows these predator like tactics to occur. Sinking America's future = shame on you!

I thought I would go back to school but I didn't have time so I decided to do it online. So I got a loan through Sallie Mae. I started making my payments back and they started getting higher and interest started going up and I only have social security. I made as much as I could and with my other bills I just couldn't afford it anymore. Now they call and send me letters saying they are going to take our taxes. I just wish someone would make them go through what I am going through!

As of today, I got mail from Sallie Mae stating my loans have been charged off! This takes a huge load off me! Thanks for your help!

Sallie Mae offered me help when I was pushed up against a rock and a hard place. I needed $12,400.00 fast or I would not be able to finish my last year of college. I exhausted my financial aid and my parents would not take out another loan or cosign one. Sallie Mae was the only option at the time due to my credit and being in college I had little income coming in. They were quick to help me but failed to explain exactly what I was getting into.

I cosigned for my daughter's loan in 2011 and 2012. This was before the separation of Sallie Mae and Navient. They claim to be separate companies but can tell you exactly how much you owe each one. I filed a complaint with the CFPB, and suddenly, they could get someone to phone me that supposedly could resolve the problem. Before that, I'd been bounced around from one person to the next with different answers from every one. Basically, they have set the payments for the loans way beyond my daughter's ability to pay. So, they have come after me. I had harassing phone calls multiple times every day. I told them to stop phoning my cell but they continued to do so.

I use to not believe the people that have had all the problems with SM but it caught up to me. Ridiculous interest rate. (And I have really good credit mind you.) Increased payments without notice. (Which is interesting since they have no problem sending a stupid amount and mail and emails.) Getting ahold of a real person to talk to is impossible, and when you do they have no idea about anything. DO YOUR RESEARCH. Sallie Mae is awful.

This is the absolute worst company to ever get a private student loan with. They don't even deserve one star. I have been receiving multiple calls every day and two months later they still have not handled the issue. They say a form has not been received when I confirmed twice with the account manager that the deferment letter was received. They are only after money and have no concern for students or graduates. I'm literally in tears of frustration. Please don't choose Sallie Mae.

I had student loan with CitiBank. I moved to new location and reported my new address to Citibank. At the same time my student loan was purchase by Sallie Mae. I did not receive any mails from Sallie Mae. Few months had passed and I called Sallie Mae after finding out that Sallie Mae purchase my loan. I had late payments. I tried to explain my situation but they did not care. I paid my loan fully. Then when I was trying to purchase a house the late payments were on my record. I called Sallie Mae and explained my situation and told them to take out late payments from my record. They refused and I couldn't purchase a house. Don't get loan from Sallie Mae. They DO NOT CARE ABOUT THEIR CUSTOMERS.

I've had quite a few less than impressive encounters with Sallie Mae student loans. However, once I started the automatic payment plan everything was fine for a few months... Then I switched banks. I changed my bank information on the site, paid my loan manually for that month, and signed up for automatic payments through the new bank. There have been multiple issues. Including starting the automatic payments and then suddenly not making them. Causing late fees and my credit to go bad. So I paid manually and then they randomly would withdraw automatically certain months. I've had to call my bank and put a hold on them twice. They've attempted to withdraw from my closed bank account even though I've deleted it from the site, and it just reappears. Now I'm attempting to make payments and it won't go through at all. I've called my bank and ensured it's not on their end. It's beyond the point of ridiculous.

I signed (and aunt cosigned) for a $10,000 loan with Sallie Mae in 2013. They informed me that I wouldn't owe them a penny until 6 months after I graduated. However, 1month (this was October, I started school in September) into school they started harassing me telling me that I owed them money. I asked them how when I just started school!? I told the agent that I had been promised by multiple Sallie Mae agents that I wouldn't owe until 6 months after I graduated (before and after I signed).

I have a student loan in Sallie Mae, and as soon as 6 months hit after I graduate from school my payment became from $45 to $495. I have not taken the nursing exam yet so I have no money to pay for that very high amount and my parents couldn't help me because they are struggling with financial too. So I called them to do a deferment at least 3 months till I pass my exam and get the job I went to school for, and so the struggle started.

I haven't really had too much of a problem with Sallie Mae since taking loans out with them in 2013. The one thing I can't stand about them is the annoying amount of phone calls when your payments are due. My loan has been in deferment since I started my master's degree, so I have not been making payments. My mom was co-signer and my statements go to my parents address so I don't always get them on time. Apparently I missed two months of payments, and within a week (Oct 25-Oct 28) they have called me 19 times!!

So I took a loan out from Sallie Mae to cover a year for college. Worst mistake of my life. I got my grandfather to co-sign the loan for me and they immediately accepted us. Well I first signed up for auto bill pay and that was mistake number one. They input all of my information wrong. Got my first late letter in the mail but that was after they bombarded my family with phone calls and letters. Manually paid the first month. I call them up again to try and resolve the issue so they can just take it out of my paycheck every month. Wrong again. They did not accept that payment method either.

I currently have student loans with Sallie Mae. I graduated in 2015 and have started paying off my large amount of loans (PS: Private schools are expensive) I have. As a recent graduate I have had difficulty finding a full time job that pays me enough to make my payments. Luckily I have wonderful parents who help me out. My complaint is the obsessive amount of phone calls I receive from Sallie Mae regarding my account and payment that is due. Over this past week, Oct. 17-20, I have been called 17 times!! Some as early as 8 a.m. and other as late at 10 p.m.! I understand I have a payment due, but calling me every other hour is not going to make me pay it any faster. I am aware of my payment when I get an email about it a week or two in advance. You DO NOT need to call me everyday, multiple times a day to remind me.

I went to Westwood College online, a few years ago, Paying on a 14,000 dollar loan, thru Sallie Mae, and the Dept. of Education. 7000 for each loan. Am I crazy or no. The thing is I only went for 5 and a half months and dropped out. Can't believe I owe 14,000 for 5 and a half months, and I have been paying for years, maybe 3. Now Sallie Mae is saying I missed a payment, which I haven't. Now the harassing phone goes day and night, and stupid me they asked where I work. Now I'm sure I will get harass now at my work. Can you help, or guide me in the right direction.

My experience with Sallie Mae has been horrible. My daughter had a loan with them for school in which I am a cosigner on the loan. I got sick and my daughter had to put school on hold for awhile to help me out. Before I could completely recover, the harassment started and has not let up. They call us constantly and even at my work place in which I explained that I'm not allowed to get personal calls and asked them to stop before they get me terminated. They do not care. If I get terminated I explained they won't get anything. My daughter cannot afford to pay them a lump sum of money and the payment they are trying to bully out of us neither of us can pay due to my still trying to recover from being sick, yet they do not care. They harassed her to tears and commenced to tell her what she should do to get the money.

Where to begin with this company, they've been a nightmare from the beginning and they never seem to get better! I fell for the low monthly payment of $25 and then got slammed with a much higher payment right around Christmas. When I called to see if they could help I was rudely told I could either default on the loan or go back to school and defer it... Yeah, not helpful. That was several years ago and I'm still paying on that loan, which they told me I'd have paid off in October, but somehow my payments don't seem to add up and my interest rate got raised and I've been paying more than they ask each month on time.

Sallie Mae is doing so horribly they had to change their name to NAVIENT. They're still horrible. I've had multiple issues with them and their customer service is so rude. Here's some examples of their rudeness: I'd taken care of a bill the day before. The day after, Sallie Mae calls. I say "Oh I've already gotten that taken care of." He says "Well obviously it hasn't been taken care of otherwise we wouldn't be calling now would we?" Guy calls and tries to keep me on the phone. I tell him I'm out and would like to wait until I'm home to look at the computer and my accounts.

My son took student loans to finish his college. He graduated in 2014. He has met EVERY requirement of the "remove co-signer application" available on their website. His credit score is north of 775. No loans other than the student loans...and the denied it, saying loan to debt ratio was too high??? I contacted my state representative, and NBC Responds, the television station seeks to help people with problems that they can't seem to resolve. Neither got far. The BIG BANK is boss, and with 43% of people in default on student loans, they will do anything to hold onto co-signors...it is wrong. Just be frickin honest, and put on your website, you will not be able to remove co-signer unless they die or loan is paid off. YOU SUCK SALLIE MAE!!!

My son borrowed money and I was the co-signer. I can not even make up how bad the customer service is. Once he graduated and started to work his student loans went up from 25.00 a month to 540.00 a month. We called and got them dropped to 205 a month. The process was set up with Sallie Mae and by Sallie Mae. It took 6 one-hour long or more phone calls to get it straight. Phone calls so bad that I do not understand how a organization ran like this could be in business. One call I was transferred 8 times, the record is 10. There is so many hidden items in the loan contract and the way they conduct business is worst. Please parents and students, find other funding.

So my parents co-signed on a $10,000 loan for me. My parents live in a different state than I do. Now, if I am like three days late with my payment here's what happens: My dad texts me, "Sallie Mae is calling multiple times per day on your loan." I start getting automated calls from them a couple hours later (outside business hours so I can't call back right away).

In 2002 I went to college and graduated early in 2004. One of my loans was with Sallie Mae and I borrowed $14,000 for school. Today is 2016. Yes 12 years later guess what my loan balance is - a whopping $17400.00 and we make monthly payments. Now I took math in school and for some reason our payments do not touch the principal. It just adds up. And we have paid $275.00 monthly. You figure it out... and more to pay... not sure how this is possible. But it is. We continue to pay due to credit, we would be ruined if we did not pay this... a life time of sorrow.

I co-signed for a loan for my son who is out of school but has no job. The deferment period is over and Sallie Mae whets their money. I am a single parent, have school loans of my own. A few payments missed, they called me, I paid at least half and asked if any information was sent that can have a negative effect on my credit report. I was told no. Today I found out that they lied to me. My score is down 80 POINTS!!! EVERYONE KNOWS HOW DIFFICULT IT IS TO BUILD A GOOD CREDIT SCORE!! I have heard horror stories about Sallie Mae but I am now having my own experience!!! It sucks to be between the realm of 'rich' and 'poor'. You do not qualify for assistance and you do not make enough to pay your own way so you have to resort to the likes of Sallie Mae!!!

I wish with all of my heart that I had never heard of Sallie Mae and never helped my child apply for a loan and co-signed these stupid loans. We could not get any loans anywhere else even with good credit. We are out of deferments with Sallie Mae. My child don't have a job right now. She is trying to find something. I don't understand what is going to happen. She has tried to make some kind of payment each month, but can't make their high payments. We have called and talked to Sallie Mae almost every month and never get straight answers. I couldn't make payments all the time when she was in school, and I am unable to help much now with my husband unable to work due to being injured at work. Am I going to lose everything I own over this? I am worried sick but don't know what to do and can't find anyone to help me. I found this site this time. Is there anyone out there that can at least direct me where to go for help?

I wish I had read these reviews prior to falling prey to this Legal Loan Shark of a company. I, like the rest of us that want to further the education of our children, had to pay for everything - no grants, no nothing. However, I been paying all four loans while my son was in school from the start, 4 years of it, that was over $1,000 a month every month for 4 years. Then he graduated, Whoopie. Can't find a job. I send each payment (2) separate accounts, two separate bill pay checks sent. I send extra. I get told that I am behind. I asked, "How could that be, I send more than the minimum required amounts each month." Ready for this explanation.

Sallie Mae is the worst loan company I have worked with, and I will regret my decision until the day I die. Sallie Mae promises new loan buyers the world, but once you sign the papers, their well-wishes become fangs filled with venom. When I first applied for a Sallie Mae loan, I was hooked by their low-interest rate (which, compared to the other loan providers, 6% was great). After signing the dotted line, that 6% became 9%. When I argued it, the customer service reps would either sit there in silence, laugh or just hang up on me.

First of all I never used the Sallie Mae loan because my ex-husband between 2009 and 2014 was in the military and I had went to University of Phoenix and Pikes Peak Community College. Sallie Mae charged me for schools that I didn't even go to. I gave them proof that my identity was stolen and they keep sending me more and more bill statements after stating that I never gone to these horrible schools that wasn't even accredited like Remington College or Everest. Don't ever apply there because some students don't even get jobs after they were promised that they would. They have no accreditation and have the highest rate of college dropouts. They pool your information and tell you you owe them even when you did not go. So Sallie Mae is a piece of useless loan that makes you pay when you didn't go and puts it on your credit. However they can go fly a kite because I am NOT PAYING FOR A SCHOOL I NEVER WENT TO and neither should you.

While my son was in school, he was paying $200 a month toward his loan. Suddenly, they started sending him back a check for $200 a month. We called the phone number provided on the check to find out why. They were to return our call with an answer within 10 days. Nope. Meanwhile, this went on for five months. After speaking to numerous people at numerous numbers that they kept transferring us around to, NOT ONE person could explain why they were sending him $200 every month.

Sallie Mae is the worst loans for students you say look I have no job. I can't get a job. I have no money. Well you have to pay X amount of dollars for you to get a forbearance and it's 50 per loan. Well if I had that 50 per loan then I wouldn't need this... They don't care what kind of situation you have they want that money... and since you can't file bankruptcy on them they have you... But guess what if you get disabled or draw social security you don't have to pay it is forgiven so what the hell get disab... Then it's all forgiven and then go back to work lol... And the personal loans, signature loans those can be dismissed on bankruptcy so what the hell file easier to start your credit over then get them off your back.

I was told, by my financial adviser, that Sallie Mae was the way to go when getting a student loan. It was not. First off, they divided it into 3 separate loans which one was for a ridiculously low amount... that I could've, literally, paid out of pocket... and each had a different interest rate. When it came time to pay, I wasn't allowed to pay more towards one, they divided it up for me and less than half of what I was paying went to the principle balance. A total joke. Customer service was absolutely horrendous and no help at all. I'd get transferred time and time again. Then when I left school, they demanded I pay the remaining amount in full. There was no way I could pay 10 grand out of pocket. They automatically put my loan into default. It took me 6 months to get them to agree to a payment plan. I could go on and on about how awful this company is. If anyone recommends that you go through them, just don't!

I applied to Sallie Mae based off of my college advisor (whom I wish I never listened to) when I was applying for College. I had to open a loan and my advisor kept "selling" Sallie Mae to me because ALL her students used it. Since I had less than a week to get my application thru so that I could get approved after I was accepted, I thought, what the heck, why not, seems like a well trusted company.

The website is horrendous. I spoke with agent some months ago to make sure all of the loans we pay for our kids are automatically withdrawn. I was ASSURED they all were good to go. So I get a notice we are late!!? Of course I go online to pay it. Problem 1: shows the past due loan (at about $84) and it was not on automated system. Ok, not the end of the world so I try to put it on automatic withdrawal (put in bank number routing number, etc.) but it won't take the payment because there is a past due loan (PS past due by 2 days!). OK, I can handle that. I go back and tell the website to make the payment but it's automated. I can't put in an amount and the amount it will let me pay is about $2 less than what it says we owe. No other options so I pay it.

I applied for 3 loans from Sallie Mae during nursing school using a co-signer. Throughout school, I made monthly payments which were more than the minimum requirement. So much so, my account was almost ALWAYS paid ahead. Sallie Mae even called me and asked if I wanted to "skip" a month's payment because I was so far ahead.

Let me start by stating if a negative number was an option it would apply. I have had nothing but issues with Sallie Mae. This includes the monthly bill received and the people that they have staffing their phones. Currently I am paying the monthly interest on the loan which never adds up. The customer service team has difficulty getting the number to make sense. Since this loan was started I have called every month and never received the same response to my question. It is a joke that these people are in business. If I did not pay the interest my daughter would owe more than twice the amount of the original loan. Sallie Mae is unforgiven if you choose the wrong options for the loan and provide no advice. Just to get rid of them, I will borrow the money from my 401k to pay them off. PLEASE do not take out a loan with them.

I am a first generation college graduate and a proud public high school teacher with 15 years experience. Yet I do not qualify for teacher loan forgiveness. My work in a school with 80% poverty isn't honored because of some random legislative date? Why is it that only a borrower who took out his or her first FFELP or Direct loan after October 1, 1998 (or who had no outstanding balance on a prior FFELP or Direct loan at the time the borrower took out a new loan after October 1, 1998), qualifies for forgiveness under this program (My first degree was not in education)?

I have had countless problems getting a student loan through Sallie Mae. They have given me the same problem for 3 years now. The first was easy and got approved immediately. Past that, it has been nothing but jumping through hoops and them promising that it would not happen again. But, it does. They give the same exact reasons, approve it then have to go through all of it again the next semester. I have one semester left and they refuse to give me a loan, funny thing is that the reason I am getting a degree is to get a job, with that job I can pay back the loan. I don't understand how they don't realize this concept. They are rude EVERY single time I have had to do this. They have hung up on me, told me I have no clue what I am talking about and so on. If you are able to I highly recommend going through another financial institution.

Sallie Mae screwed up my daughter's loan and the university has demanded the tuition in full which we can't afford. Now, she is out of school and has to work to pay off the tuition. My husband and I are helping her pay off the tuition but it has been a couple of years now (this is the price we're paying for a quality education). Can we file a class action suit against Sallie Mae?

My son registered half time at his university. It was by graduate hours. The university applied his hours in writing and online. Dear Sallie Mae, the public can look it up. Sallie Mae continued to bill him. When called they insisted university said he had not registered for enough hours. However what the representative did not know is that we can see what was submitted. He did register for the required qualifying hours. He had to drop a class as a result and pay cash because he could not afford to pay Sallie Mae and the additional class. Meaning Sallie Mae is now liable for extra costs by him taking longer to complete his degree.

Sallie Mae are bullies and liars and scam artists. I have been trying for two years to get the status of my student loan figured out. I show it being paid in full or really close maybe a payment or two. They say I still owe 7 more years and I have already paid for 16 years on a 8k school loan. They have threatened me numerous times. I am in a forbearance right now trying to get this figured out. I have contacted attorneys that want $250.00 just for me to walk in their door and then another $200.00 to write Sallie Mae a letter. I have paid for my education and I don't feel I should have to pay for more than that.

I went to National Institutes of Technology back in 2006 for 16 months and got a diploma. Now this school has changed their name to Everest Institutes as well took the IT trade out nationwide. Getting nowhere with a diploma and certifications, thought with a college degree and more advanced types of certificates would be a two and one win is. Then 8 years later joined Hallmark College now called Hallmark University. I finished in February of 2015 and have not made a payment since have not getting nothing out of it. Come to find out by the time almost about to graduate (5 months left) till after, they only had one job in their database and could not keep a job recruiter at the school who could help people with finding any kind of IT career let alone even a job. This has filled me with great loss in my life and no hope. To all others beware of college scams.

I read all of the problems about every student who applied for a Sallie Mae loan. I didn't apply for a loan at all. I was in NY, deployed to Iraq several times, return to find a student loan was used by former AWOL soldier. He stole more than 1,789 soldier's names, SS#, and DOB. He applied and was denied when he added a name like mine with clear credit. Sallie Mae didn't care at all if I did or didn't apply. I was threaten several times, police investigator threaten me jail time for lying, and I was forced to retire from service. I'm at war with Sallie Mae collection companies that promise to clear my credit after a payment is made.

When I got my 4 small student loans through Sallie Mae I used two family members of co-borrowers that didn't really want to put their names on a loan. Two years later I became a working member of society, and because I had family breathing down my neck about making payments on time, I looked into how to remove co-borrowers. I had to make 12 consecutive on-time payments among a list of many other things. After my 12th on time payment, I submitted my form to remove the co-borrower. To my shock I got a denial letter saying I did not make 12 consecutive on time payments. I spoke with the head supervisor who told me that even though my bill was due on the 17th and I paid early on the 16th, it was a Friday and I paid after 5PM. Because of that it got posted to their system that following Monday, the 18th and now I'm late. Just like that, on a technicality all my hard work for a year was gone. Time to start over. Very corrupt, unforgiving Company...

Apparently I applied to college. Was denied a student loan and even with a cosigner I was still denied. I was making payments to the college then one day I found out I was approved for a Sallie Mae loan that I never applied for or applied to. It was a $4000. I defaulted on the loan and now after talking to several people they refuse to settle. Took over $1700 and now that I'm unemployed and disabled they are still unwilling to help. Won't settle unless I pay $3500. I talked to people about student loan forgiveness. Said I qualified for the program and Sallie Mae denied that as well. Worst company ever to deal with!!

I opened a fixed rate loan with an interest of 12%! At the time, I was told it was a great rate and advised not to do a variable rate (which I should have done based on the rates today) and have been paying around 900.00 per month just to keep my head above water so that my principal can stop rising so high. I called to see if maybe I can have some sort of relief and hopefully renegotiate my unfair rate, and the rep wouldn't budge and said they only renegotiate rates if my account went to collections. My other loan withs Great Lakes is a fixed 4% interest rate. How can two loans I signed for have two completely different rates? Sallie Mae doesn't even deserve ONE STAR! DON'T GO THROUGH THEM!!!

I have a $32,000 loan with Sallie Mae. I make dirt money (20k a year), recently graduated, and fell into the trap of the student loans. I called Sallie Mae to try and work with them and let them know that I cannot make the payments. My mother, who also has bills, so graciously co signed for me when I first took this loan out. Now instead of lowering my monthly payments from 600 to say 400, they refused and told me that "my mother makes enough to pay the bill." Sallie Mae is expecting me to pay this loan in less than 4 years... That's like taking a loan out for a Ferrari and paying it off in 5 years. IMPOSSIBLE.

I'm not working, on public assistance (food stamps and medical card) and I sent them all my documentation and they still want me to make my payments. I have regularly sent in "forgiveness" forms and deferment forms. If you are a potential college student, NEVER do student loans. They are worse than the mafia.

I can't sleep because am owing Sallie Mae known as Navient. They threaten me every here and there calling me multiple times. I pleaded that I am going to school full time and all they could tell me is that there is nothing they can do about it and if I don't pay it, they're going to sue me to court. I need someone to help me please. I am so confused and lost I don't know what to do.

I borrowed money for tuition at a Rancho School for my troubled teen 10 years ago. The interest is "only" 7.5%. The way the interest is calculated daily and added back on I will be dead before this loan is paid off. In early years I was paying double the required amount, have always paid on time and always more than the required amount. Even now it says NO PAYMENT DUE. The interest calculated is usually at least a third of my payment that I make EARLY. I HATE this organization and how they treat people. I do not deserve to be paying 20 years or more on a 20,000 loan that's what appears to be a reasonable interest rate.

Sallie Mae mistakenly "revised" the addresses to a few of their unreachable Puerto Rican clients so that I'm now receiving their mail. Why? Although our names may resemble one another ("Huertas"), it's apparently too difficult for Sallie Mae account reps to compare SS#s or birth dates to certify account changes with any accuracy. So now I'm receiving privileged financial information of other borrowers because of my last name. So much for security; so much for privacy. How shockingly irresponsible, Sallie Mae.

I think there is no question when it comes to Sallie Mae/Navient or whatever new name they come up with to rebrand themselves, it's a nightmare. The loans I took out at 19 are going to haunt me for the rest of my life. They use predatory lending tactics that are inescapable. Coming from a very low-income family, it's difficult to understand the full amount of damage these loans will make. Needless to say, we borrowed money that on paper no other bank would have approved when looking at our income, we then couldn't pay it (surprise). They then kept pushing different forbearance options on us as the loans continued to grow. When we ran out of time on that and tried to negotiate payments nothing was acceptable. They finally offered me payment plan with a 1% interest rate, but I was denied because "I didn't make enough money". Hilarious.

I co-signed a student loan for my son which I had been making monthly payments. In April while going through old paperwork he found one of the loan checks, which had never been cashed. This check was never credited back to his account. Account balance lower than check amount. Stopped making payments 6/15. SallieMae/Navient started extremely aggressive calls to me at all time of day. Never contacting my son. Sent certified letter with copy of the uncashed check and received letters saying "I had co-signed the loan and was responsible for this amount".

The level of incompetence here is nearly impossible to express in words, but I'll try. August of last year, I received a notice from Sallie Mae (SM) that they were discontinuing a relationship with a company that processed their loan payments, and a new remittance address was provided. I called SM to discuss, and the representative suggested setting up an automated ACH payment that would withdraw the loan payment from my bank account each month. It sounded like a good idea, so I provided my bank account info.

People STAY AWAY FROM SALLIE MAE. THEY ARE A BUNCH OF CROOKS!! I want to encourage everyone not to trust them. They will be your BEST FRIEND when you are applying. This took my daughter for a ride. My daughter went into depression because she couldn't keep up with her payments. Telling her you better pay!! She pleaded with them to work with her. They were like "NOPE!" They were like pimps looking for their money. So I helped her pay one loan. I paid it in full!!! Just to help her out. Can you believe they charge me her extra last interest rate! What the hell is that!! Sallie Mae almost made my kid have a nervous breakdown!!

Sallie Mae changed over its billing system 2 years ago. During that time, it misallocated funds of my check. Multiple calls and many false promises later the issue still has yet to be resolved. Fees have been accumulating over this time, credit affected, and I cannot re-consolidate because of this. I can't escape because they will not fix their mistake after years of calling them up, spending hours on the phone explaining the situation, finally getting the representative to understand that they made a mistake, promising it will be fixed by a certain date, then nothing. It's a no-win situation. It is just a cycle I've been stuck in for 2 years and I cannot move on with my financial life. I'm frustrated and miserable and Sallie Mae will not help me. In fact, goes out of its way not to. I have no idea how to positively move on from this and I don't know where to find help.

I took out two private loans with Sallie Mae to go to law school. My payment is now due and they are requiring payment of roughly $600 per month. Mind you, this doesn't include my other loans that I have with another company for undergrad or the other law school I transferred to. Additionally, this loan repayment amount by itself is more than 10% of my gross income at the moment. So today I called Sallie Mae and spoke with a representative named Zachary. I asked him if there was some sort of repayment plan based on my income or what they could possibly do because I want to pay my loans. I just can't afford to pay more than 10% of my gross income to a single loan provider.

Instead of asking my parents for assistance with college, I have provided the funds to do so myself. I receive little federal assistance, since technically I am not married or over 25, so I was forced to get a private student loan & I am now realizing what a mistake I made in going with Sallie Mae... I haven't even started payments yet (I know that's going to be a special type of hell when the time comes). I made a mistake on my loan application amount & was approved for 3x the amount I needed for the single semester/year. I called & spoke to a rep immediately that told me not to worry, my school would only accept what I needed for the loan and she refused to edit and decrease it for me.

I was disabled in 2010. Unable to work, have lung cancer. 1/3 of right lung removed. Sent reports from Doctor. Federal loan was forgiven but Sallie Mae said NO. I would never recommend Sallie Mae to anyone to apply for a Loan. Going to post on Facebook NEVER APPLY FOR A LOAN THRU SALLIE MAE.

PLEASE avoid ALL student loans at all cost... To be honest financial aid is a straight GIMMICK... They make you feel like they're helping you or GIVING you a hand out like you're a charity case then you're stuck paying them for almost the rest of your life because the jobs in field your degree is in either doesn't hire you or doesn't pay that much... I would advise all students to do their research as hard as it may be and apply to as many grants and scholarships as possible because the way the whole college system is set up it's nothing but a way for them bank... If money is tight for you and your family please attend junior or community college first.

I'm going to tell you the unvarnished truth about my experience with Sallie Mae. I started in community college and transferred into a four year school which only dealt with these ** wads (funny how that works). I didn't have a choice so I had to sell my soul to fraud and usury like the rest of you. When I graduated in 2005, the tab was about 33K and change @ 8.75%. Even in those times I think the principal was a nosebleed. They were also kind enough to split apart the loans into eight or nine separate payments as opposed to one lump loan which if I recall was about $350/mo and in the current inflation I would say is closer to $500 in 2015. I was desperate to consolidate which was the only way to refinance in those times, and I was able to merge four or five of the subsidized ones into a 5.5% note with a company which eventually became XLS and three stayed in the possession of our good friend Sallie still at 8.75%.

I have never see a more incompetent and unprofessional company as Sallie Mae!!! They want me to pay an absurd amount of money a month that is more than I even make a month before taxes and when I call to have my monthly payment lowered they never want to help! And the few times someone did "help" I get a call months later to be told that my payments are late and that the program that the other person put me in wasn't even approved or allowed! This has happened on more than one occasion, and the person who calls is always rude and when I tell them I've been paying they say, "Yes I saw that but what you're paying is wrong!"

I have a private student loan with Sallie Mae. I had a deferment in place that expired in September. I was told by an associate that I would be contacted to renew my deferment before it expired. I was never contacted until three days ago by an incredibly rude associate who said I was two payments past due and needed to pay $450. Turns out my account was due two days before the call and I was never contacted. I only owed one month ($215) not two and they would not transfer me to anyone who could help extend my deferment. Said until I paid the current month and next month there was nothing. I have a cosigner on my account and they ALWAYS call him harassing him or mail to him but never to me. I wish I had known how sneaky and unprofessional Sallie Mae was before I got a loan from them. They are horrible, unprofessional and threaten and tell lies to get people to pay! Avoid them at all costs!

Sallie Mae has lied to me, backstabbed me as many ways as possible. They have taken money from me. They have overdrafted my bank account. They have harassed my co-signer that is a disabled veteran battling stage 4 cancer. All I tried to do was get my payments down just a little until I found a job, and nothing. I either make too less, or my co-signer makes too much.

I have spoken with countless members of staff at Sallie Mae and every single time they have no idea where my payment has gone to, where my loan is up to, and how to fix any issues. Without fail every time I call I have to speak to a "supervisor" which is one of the idiots that has avoided being sacked for 6 months. They again have no idea what they are doing but have a good way of reassuring me they have no idea and will "look in to it" (until it's lunch and they have to go see their buddies at McDonalds). If I ever ask to speak to their boss they assure me that is not necessary, which it is, and that they can handle my issues, which they don't. In one of their accounts is a payment of $12,000 of my money and they have no idea where it is right now. Avoid using these idiots at any cost. ITS NOT WORTH THE EDUCATION I SWEAR!!

I want to encourage everyone, who can, to please avoid Sallie Mae/Navient. This was the biggest mistake of my life, I would not ever believe borrowing $2,000 to assists paying my daughter's tuition would become my worst nightmare. I was paying Sallie Mae $20.00 monthly and I found out, none of it was going to the principal for an entire year. So I increased the payments to pay the interest and the principal only to be harassed again. The phone rings: all day and all night, my daughter is in school and talk to a representative only to be called 4 more times. To add insult to injury, I offered to pay $500, only to be told it MAY GO TO THE INTEREST.

They are the worst. My daughter's monthly payment is 1050 a month, her yearly income is 28,000. She can't afford to make these payments. Try refinancing - deny. Doesn't earn enough. Sallie Mae was so quick to approve her when we apply for the now 7 loans. No help from them at all when I spoke to a so-called supervisor, to ask for help on repay. The next thing I know he asking for my credit card information. I was so taken aback by this company. I blame her school. Sallie Mae was their only option for private loans that was offered in their financial package. I do not know how she is going to pay these loans. I been paying with my credit cards, now my debt is mess up now. So please do not use this company and I wish the government would investigate this company.

I went to a trade school called Katharine Gibbs, which has since closed down because they were scamming students into believing they were getting a degree and they were really getting a certificate. I found out they were lying about two months into my schooling. I decided to drop out because it wasn't worth my time. I dropped out one day before Sallie Mae should have been refunded their money but the Dean of students wrote it up as I dropped out 2 days later so that the school could get their money. When I originally applied to the school and sat down with the registrar I was told I had no credit and would not be able to get a loan by myself and would need a co-signer. I told them no one in my family would co-sign and that I knew nothing about the loan process and wasn't comfortable taking on the loan amount by myself. They pushed me to sign anyway and said the Dean of admissions would co-sign for me???

I attended the Art Institute of Los Angeles for 2 years. I had to quit and unfortunately wasn't able to graduate because I owe 100k. It has since affected my credit score and I am unable to rent.

Matt of Burien, WA on Aug. 20, 2015 posted that his mother the co-signer of his loans is receiving calls instead of the borrower. I find myself in the same position, as the co-signer of my son's loan I receive calls for repayment and have been forced to make monthly payment for a year. My son has not received one call for repayment. I filed a report that this loan was obtained fraudulently without my approval but Sallie Mae has basically said "It's your loan." I asked for documents that were submitted as the listed cosigner. I can't get that information.

I have had multiple loans with Sallie Mae over the last 10 years and have had awful experiences. In the past, they have called and harassed my mother who was a cosigner and never called me once. They did this multiple times and I have always had an account in good standing. Recently I tried to pay off my account and they rejected the payment for absolutely no reason other than it was strange I wanted to pay it off. No call again to verify, I had to call them to see what the hell was going on. Cannot stand this organization and they should be out of business.

I applied for Sallie Mae student loan a year ago. Since Sallie Mae has merged with Navient, it's been a huge headache and constant phone calls to prove all of my payments were made and on time. Recently I've been receiving calls at my workplace reference to supposedly non-payment, which is not true, had to prove via fax of payment, customer service stated mailing address has been updated in my online banking, and much more negative experience with Sallie Mae. I suggest if possible to avoid Sallie Mae for any student loans.

Just don't do. Don't put yourself through this company, scum of this world. There is a special place in hell for these people. Karma is a **. Sallie Mae, you will pay for what you do to people and ** all this nonsense of people saying, don't get the loan if you can't afford it. Look up the various corruption scandals from this awful company, 200 million last year from corruption scandal. Their CEO in 07 brought up on charges. This company deserves to be dismantled and its employees deported back to the stinky soul less caves they came from. ** Sallie Mae!

My son applied for student loan back first of June and all paperwork is complete. We even got confirmation that everything was completed on their student page. Well make a long story short we call and check on status and no one can give us a direct answer. We called the school it is supposed to be going to. By the way he starts in less than 3 weeks and Sallie Mae still has not certified him and the college he is going to is waiting on them. Every time we call we get a different story. I guess that goes along with every time we call we are sent to different areas in different states. We are now faced with the school canceling my son's enrollment because of them. Not only is it school of choice he is also due to play baseball for them.

I took 2 loans with Sallie Mae back in Puerto Rico over 10 years ago. The total amount of them combined: less than $4000. Takes FOREVER to pay; it is like they never go down! I wish I would have known better before going into a loan with them.

Horrible company and poor customer service. Fraud, Fraud and Fraud! Just avoid this company.

I got a job right out of college and a well paying one at that. Though I had to move across country for it and the cost of living was much higher it is still a struggle to pay my loans. Sallie Mae does not care at all about their customers and do not offer great repayment option plans when we struggle. They would rather have us go into default on our accounts so they can collect more money. I make all my payments on time, every single month. I have taken out a second job to try to make ends meet and Sallie Mae will not help in any way. Sallie Mae needs to offer better support, OR DON'T OFFER THE LOAN MONEY OUT SO EASILY to borrowers.

I cosigned for a loan with Sallie Mae when my boy went to college. He graduated this year and now has gone in the peace corps for 2 years. I tried to talk to them first about extending his time to start paying and they were very rude about it and said no. I then asked if they could combine his 4 loans as he got one every year and they wouldn't do that either and said each loan had to be paid individually. That was crap too. Their interest rates are so high they rip the students off. So finally I obtained a loan and had just received all the copies of the loan statements and went ahead and paid them all off by check and sent the money in.

This was my only option for a student loan my senior year of college. I just started making payments at the beginning of the year of $100. The due date for my payment didn't line up with my pay days, so I would schedule a payment online so they saw I was attempting to make the payment. The day after the payment due date, I would receive 5-6 calls a day! Made call to Customer Service, was told they can't control the calls because I didn't call them to make the payment schedule. Meanwhile I have a newborn at my house where they were calling at 8 am... NEVER will I recommend this company. They have no interest in helping you with payment arrangements or anything of that matter. The customer service reps do not even seem interested in helping either.

I wish I was rich enough to sue this company for my money back, that's how awful they are. They were my only option for a loan when I signed up for the Joe Blasco School. Since I have finished school and while I was attending, I have been making payments of over $100 a month. Yet, I'm paying over $200 in interest now, more than a car payment!!! This company has no desire to help people. They want to take all your money. I would suggest picking a different school, if this loan company is your only option.

Sallie Mae denied me a student loan, but said I could get one with a cosigner. My aunt and uncle cosigned for me only because Sallie Mae told us that after I had made one year of on time payments to my loan they could be taken off as cosigners. After I had made more than a year of on time payments I called Sallie Mae and asked to have my aunt & uncle removed, only to be told I could "APPLY" to have them removed. Apply?! This was never told to us when we discussed the terms of my loan and having a cosigner, they had only stated you can have them taken off after you make one year/12 months of on time payments, NEVER were we told that I actually had to apply to have them removed. Very deceitful practices.

The WORST company I have ever dealt with, PERIOD. Ghetto trash giving me misinformation. I am trying to give them my business because this is who the school recommends. It has been 45 days for when I applied for the loan along with a co-signer and not two, three, four associates give me the same answer. I spoke with a loan underwriter two weeks prior to writing this and not one note was made and my loan application is still "under review". I start school in 8 days from today. Worst company ever. If you can somehow get a loan from a credit union or anywhere but S.M., I recommend this. The worst company ever and every one of the associates need to be fired, ASAP.

They've been taking money from my account at their leisure but my loans are not delinquent. They say that they do not see payments I've made, then ask how much I paid, once they see that I haven't paid the minimum amount they feel I should pay. They attempt to force me to pay the amount they want me to pay and pay it over the phone. I explain that I do that then in 24 hours two payments would have posted and that would put me in a negative balance so I'll wait for the first payment to post then pay whatever else I can pay for that month. They see everything we do on their monitors, they try to convince consumers to pay more.

Lulz at all these people ** and blaming Sallie Mae for their personal decision to take out loans they couldn't afford or for a degree that doesn't pay well out of school. It's called accountability. Quit blaming others. I took out loans through Sallie Mae for grad school and have had no issues. But then again, I went back to school for a degree that means something and live within my means. I only have ~$6k left after about 2 yrs. Might pay it off 7 yrs ahead of schedule.

I had 2 private loans with Sallie Mae. I think the biggest problems students have is that when they are fresh in schools and have new credit history they can't take loans with good interest rates. I got my loans on average around 9%. I had total $55K. When I graduated and built my credit history I was trying hard to refinance my loans. Sallie Mae did not care at all, even when I told them numerous times that I had trouble with repayment. Eventually I refinance my loans with Wells Fargo at a lower rate and now finally refinanced with Meetearnest **. These guys gave me the lowest rate on the market and they really work with you. I also tried SoFi.com but they have some strict rules. I think social financing works really well in favor of people who struggle with high interest loans. I wish social financing came earlier. I can't believe how much money I gave in interest alone to Sallie Mae. Worst experience ever!

I am a victim of identity theft thru a student loan handed out by Sallie Mae. They have garnished my wages and intercepted my federal income taxes, unlawfully. I had already faxed all necessary docs. to Mr. ** over at Sallie Mae. Well instead of clearing up the matter on his end like he promised, he send my account to collections and it has been a few years and I can't get my voice heard.

I called in to get more information about student loans. Waited on hold to get hung up on. Called back in and was directed to tech support. Asked to talk to someone at Sallie Mae to get more information and they said they would redirect me. Ended up getting redirected BACK to tech support. They gave me the direct number to call and said they would direct me over the phone. Guess where I ended up? BACK at tech support. Hung up and called the number, answered as automated Sallie Mae that redirected me again BACK to tech support. I will not be looking into getting student loans here after spending 30 minutes just trying to get some information.

I've cosigned 3 separate loans for a Sallie Mae account. Their new website that was launched sometime in 2014 or 2013 doesn't list all the accounts on one screen in a user friendly way. In order to see the balance for each account, you have to select the individual ones and take note of each loan summary. I have federal loans as well, and the federal loan website can do this, it's crazy that a private loan company can't provide better service.

I consolidated Two Loans with Sallie Mae and now they're charging me 4.5 percent interest on each of the loans. I never pay these off and I am 63 years old. Been paying them off for 7 years and now Sallie Mae is Navient.

First off, my Massage School, where I originally took out the loan NO LONGER DEALS WITH Sallie Mae due to all of the complaints. I took out a loan with Sallie Mae not knowing any better. When I began having financial problems after getting out of school, their representatives called me relentlessly. They were rude, unprofessional and demanding. It was like dealing with the Mafia. I paid them a certain amount 1 time via my debit card (a BIG Mistake!) and then they charged me double that amount without my permission and knowledge. I was broke at the time and this caused me to go into negative with my bank account. I was so furious. They are Horrible! They are crooks and are very sketchy. DO NOT GET A LOAN via Sallie Mae. They ABSOLUTELY SUCK!!!

I moved out of my home due to drug and alcohol addiction of my parents at the age of 16 and put myself through college but was told by Sallie Mae I qualified for living expenses loans... Coupled with my federal loans I was given $50,000 over what my education cost. Now 10 years later a home, a nephew I have custody of, I barely make ends meet. My federal loans even adjusted one of my loans to $5/month due to my debt to income ratio. Sallie Mae has ruined my credit. There is absolutely no way I can pay Sallie Mae. They are private loans so they can't do wage garnishment so I've just let them go. But because I'm an upstanding citizen that works, tries my best to pay MY bills, I am an RN in a rural ER in southern rural WV, but because of Sallie Mae I'll never be able to finance anything in my name the rest of my life.

I made a payment on my account Saturday morning and was told it would take 24 hours to post. So far today I have received 7 phone calls from Sallie Mae... from a machine. I'm told to call them. So, I did tonight (7pm). The payment was confirmed, but I'm told it has not posted. If it doesn't post tomorrow, then it probably will the next day! This is a relentless company. They call 8-9 times per day. There should be some legal recourse for such harassment.

I'll make this brief as possible: I had to take out a 3rd party loan from Sallie Mae because it was my only choice. I had one semester left of school, and my government loans ran out because I got stuck having to take an extra semester. Boy oh boy. I didn't get hired until 7 months after graduation. Because I had been working a minimum wage job, bills had been accumulating and I fell behind on many of them. Sallie Mae being one of them. They do not comprehend that I only make 35k a year entry level and have so many other expenses to take care of. They don't care either.

My son took out a student loan from Sallie Mae, told us that we would have small payments. My son went overseas to Iraq. They told us it was in deferment. My son was gone 2 yrs and the loan was never in deferment. They lied. My son was sending them 400 Mo. payments for 3 yrs. The loan seemed to have grown over time. They started to threaten me telling me that they would go after our home and jobs. My son's job in the military was cut for budgets. He called Sallie Mae to ask if they could help at the time. No, they were rude and made things worse, they told me he was just paying the interest. So I took out a loan and now paying 800 for 5 yrs. They are not right and should be shut down for charging what they did.

You would be making the biggest mistake of your life to take a loan with these unrelenting government vultures. My husband who is now 35 took one out over 10 years ago. We have paid up until we could not. They began to go after his family. His family has more assets and that is Exactly what they are now after. His parents home! Think twice or even thrice before you sign a contract with BIG operations that will soon go down anyways. We have a son ourselves and are flat broke. The circumstances are that of ever middle class American now. They DO NOT care if they cause you and your whole family to starve as long as they get the worthless printed money! This is fraud and they all belong behind bars!

I never ever had a student loan thru Salie Mae.. yet I am getting harassing phone calls every night about my loan with a Sallie Mae. I told them to remove my number from the list. There is no student in my household owing any student loan. They continue to make the harassing phone calls anyway!!!!!

I took out a student loan in 2010 to pay off tuition and fees. I was talked into a "smart" student load by a representative from Sallie Mae. I was to pay off increments of $25 a month before the deferred loan kicked in after I graduated, I was told it would save me over $1,000 in interest before I graduated. I ended up paying $75 a month to try and get ahead. I wasn't told that these payments stayed at $25 a month and all extra would be forwarded to the next months.

I have been contacting them for over a year trying to clear up $26 account and they keep telling me that they have to change it over to a new system and it hasn't been done. The last Convo I had with the lady said they were not preventing me from going to school and said I could get the money from somewhere else and I have no other means. I'm so mad right now and all over $26.

We are trying to do the right thing however they meaning Salie Mae are not willing to help. We have talked to them so many times and they refuse to help!! I have read so many reviews about the same thing. How is this not harassment? How can they legally call people and talk ** about you?? And how can they legally tell you "yea everything is worked out" and then 3 days later someone is calling you saying the person you talked to didn't know what they were talking about and they were wrong!!!! Is harassment? I told my hubby every time you talk to them start making a log... name, position, dept, employ id#.

I have 2 loans with SM. I applied in different time with different account number and different RATES for each. Now I am in process to get mortgage for our first house. My mortgage was approved, just one of my student loans must be paid off. When I called to Sallie Mae, I received direction how to pay off loan with high interest. I send my payment with letter to them. After 3 weeks nothing happened; when I called they told me to wait 'til next week, maybe they will get my check. Where was my letter with payment, I do not know. After mortgage company reviewed my credit, there were still 2 loans with just with lower balance. They split my payment between two loans.

I set up auto-debit maybe four months ago. I always check to make sure I've paid on time. Every month since then, I receive refund checks for Sallie Mae saying I've overpaid my bill. For the last two months, I've been called daily and received messages saying I am delinquent. Even though my account says I am not. I pay what they tell me to and sure enough they send me a refund. They told me it was because auto-debit takes a while to kick in. Whatever. I was assured it would be good to go February. However, I'm still getting delinquency calls.

I have a significant amount of student debt from Sallie Mae. I was never told when I accepted these loans that Sallie Mae would require me to pay them in full in 10 years and that they would set the amounts of repayment. I have tried everything in my power to negotiate a payment that would meet their requirements.

I applied for a second loan back 2005 and was denied. Then before graduation I received a statement from Sallie Mae stating I owed for two loans. I never received the second loan, and was told by Sallie Mae customer Service that Clark State cashed the check. I requested copies of my signature and I have yet to see proof. I still have a loan of 11,000 and only owe half that. This is what I call fraud by the college or Sallie Mae. Either way I have yet to get help by Sallie Mae and have to seek a lawyer to prove I do not owe the second loan. I think Sallie Mae should go after the college and find out why they cash the check and did not give me the credit.

I had an account with Sallie Mae. At first my payments were very reasonable. How quickly that all changed. Every 6 months or so they would try to increase my payments until they finally got the point where I couldn't pay what they were asking. When I would ask why my payments were constantly being changed, I was told that it was so they knew I was serious about paying my loan. I'm sorry but when I make my payment on time every month I'm pretty sure that's showing I'm serious. Then when my payments started coming out of my checking account two weeks before the scheduled time causing my other bills to bounce, I was forced to close my checking account. I informed them that I was closing the account after the third month straight of them taking the payment before the scheduled date. So having closed my checking account, the next month I mailed them a cashier’s check straight from the bank for the amount due.

Over the last several months I have made payments for my kids to help them with their Sallie Mae loans. Sent and cashed no later than 11 days. This time I sent the final payment on Feb 4th to arrive around the 11th. When I first called several days ago they said give it 48 hrs to post. The next time I called it was the bank's fault they may have stopped the check. You may have sent it to the wrong address, funny same address as before. You can cancel the check (my cost 27.00). But if we got it we would have cashed it. We can check internally and if we find it we will give you credit. How long will that take, 5-7 days, bingo more interest on the loan. I asked "how about my bank sends me a copy of the check that was written on the 4th in the next 5 min and I forward it on to you". "We can do an internal check". Great service! All I wanted was someone to admit they lost the check this time!

The Sallie Mae, the call-harassing, loan shark company will call your phone 6-9 times per day per week. Recommend them to no one. Your phone will ring from 8 AM-9 PM on the hour.

I am so angry with the service I have received at Sallie Mae. Over the last few months, I have continued to receive numerous calls telling me that my account is past due. I have tried for months, even months prior to the calls starting, to notify Sallie Mae that they had an erroneous graduation date listed. Every technician I spoke with on the phone tells me a different story. One says I'm good to go and will stop receiving calls, then when the calls don't stop, I call back only to hear that the last person I spoke with was wrong and I have to do something else in order to clear up the mistake. I'm completely fed up. The crazy thing is that they can see every single call I've made and the only reply I get is, "I don't know why the last person you talked to told you that." I hate this company and would never refer anyone to utilize Sallie Mae.

It all started when my son tried to work something with Sallie Mae. He told them he couldn't pay almost $600 a month on what he makes. So after a couple of months of getting nowhere with Sallie Mae they came after me (his father). At this point we tried talking to them but unless all three of us (my son, my wife and I) there was nothing they could do for us. We will start my son lives in California and my wife and I live in Massachusetts. My son flew home in January and we called Sallie Mae with all three of us on the phone. They asked what we made and came back and said between all three of you, you three can afford the almost $600 a month.

Hands down worst customer service I have ever dealt with. I have the private smart option loan so basically that means you can't ever change the payment under any circumstance. Especially when you are having a hard time making ends meet. I tried to lower my payment and the only option I was given was to default on my loans for three months, let it affect my credit and then they would work with me. Sounds really logical right?

I was mislead and over charged in terms of high interest rates. I was told my loans would be consolidated into one loan. They in fact made two different so they could make more money on interest. Please do not use Sallie Mae or Navient!

My father co-signed for a school loan for me. I was making payments, then I lost my job, and had trouble paying it. Sallie Mae dropped my father's credit score from the mid 800's to 400. Can they do this, is this legal? That is quite drastic and damaging. What recourse do we have, and can we get any help to remedy this? My father is elderly & this is devastating to him. Please can anyone advise?

I went to school from 2003 to 2007. Within that time my dad was injured at work and our family didn't have extra money for me to go to school. Since I had already started I wasn't just going to quit. After receiving my student loans from Pennsylvania Department of Education. I was left a balanced $8000 for each year I had left. This is where the predators or Sallie Mae comes in.