Sallie Mae Reviews

My husband is unable to afford his monthly student loan payment to Sallie Mae. He has discussed this on the phone with them on several occasions and has asked them to lower it to something manageable. They will not lower it to something he can afford. They will allow him to defer the loan for $150 for 3 months, but the $150 does not go towards paying off his loan. He finally decided to stop paying and stop deferring in an attempt to make them realize that they must lower his payment.

Sallie Mae lost my daughter’s payment. They asked her to send a copy of her bank statement, proving that they had cashed/cleared her check. She did as they asked and it took over a month for them to find her payment. Instead of just applying it to her account, they sent it back to her. When I called to make a payment over the phone to clear this whole thing up, again, they would not waive the $14.99 over-the-phone payment fee. I spoke to a very nasty "supervisor" who spoke over me condescendingly, finally stating (after 2 months) that my daughter mailed it to the wrong department. The whole thing took over 2 months to clear up. I am very disappointed in Sallie Mae and am looking for another financial institution to buy her loans. I would rate lower than one star, but not an option!

I owe an extreme amount of money in student loans. It was not because of the cost of the institution but the cost of what Sallie Mae charges in interest. I thought I was doing myself a favor by subsidizing my student loans and making Sallie Mae my only lender. Unfortunately, I found out that this is one of the worst loan companies ever, after the fact. I deferred my loans for 1 month and they increased my monthly payments for the life of my loans by $40. This is absolutely absurd. They might as well venture into the payday loan business. They seem to fair quite well at ripping everyday people off.

I called Sallie Mae and spoke with Kaitlin at ext. **. She agreed that a certain amount would be taken out of my account on a certain date every month for certain private loans. She agreed to it and everything, and I'm thinking everything is fine until I looked at my bank account activity and realized that I was charged 5 days before I was supposed to be. I was at risk of having overdrafts because of her, and if she can't pay attention and do what she leads customers to believe she is doing for us, she shouldn't be doing the job. They should employ someone that would actually do the job right. College graduates like myself have a hard time finding jobs but screw-ups and people that don't care about the quality of their work can get a job before those of us that would do the job accordingly? This doesn't include all grads but you get my point.

You will not resolve their issues, but I want everyone to know some of their problems. The first person you speak with is always nice and then you are transferred once you give your information. Not all the time, but most of the time, the person you speak with next is already argumentative and pissed off because the calls they get are people who are pissed because Sallie Mae screwed something up. They are the worst company I have ever dealt with.

So my wife is nine months pregnant and got a phone call from Sallie Mae stating that there will be a judgment on the loan even though she made arrangement months earlier to make monthly payments. So since they took the money every month, she thought it was okay. My wife called in and spoke to a supervisor named Mark **, who said that is not his problem and he didn't know why she was charged every month and this ** was still happening. This ** told my wife that the error serves her right because she was paying a mortgage and a car loan. She was also paying an arraignment that was not approved. Smh. After listening to the recorded conversation, I realized this Mark ** is a racist and should not be in a position like that. Then he ended the conversation by hanging up in my wife's face.

I have called Sallie Mae several times over the life of my wife's student loans. Every time I call, I have to wait on the phone for at least 30 minutes (or do their stupid call back thing which actually makes you wait longer). Then when I do get somebody to answer, they don't speak English (big surprise there). And inevitably, I have called the wrong number, because they don't post the number I need on their contact information. So then I get transferred to another call queue and have to wait all over again. Fantastic. I asked to speak with a manager and have to wait again. This is terrible customer service. If you don't have enough people answering the phones to answer them within 5 minutes, hire more employees! It really is not that hard to have fair, if not good customer service.

My wife had a loan with these hacks that was paid in full in Dec. of 2011. We received a letter from them stating so. Then the last day of October 2012 and twice on a day in November, Sallie Mae filched $465.50 out of our bank account in 3 transactions. I have 2 small kids. So you can imagine what having a sum like that stolen from your account 7 weeks before Christmas is like. Apparently, there's a student out there with the same last name as ours and they paid her loan with our money!

My loans are under deferred until April 6 and my school informed them Jan. 6 was my last class. Feb. 19th I received a bill due on Feb. 20. It is a large amount. I called them, explained and they were explaining and explaining no help at all. Then I checked again online and my other Sallie Mae loan says due on April 2. But Feb. 20 it says due on Feb 20. Is this legal? No matter what happens, I have to pay.

I had (5) Sallie Mae loans, one is a personal loan. The other (4) have been paid off by NJ higher education back in January 2011, who actually brought the loans from Sallie Mae. NJ higher education removed their item off of my credit report and Sallie Mae refuse to remove it from my credit report. The other (1) personal loan was scheduled to be removed May 2013 and now it’s showing November 2013. This date was changed back in December 2012. This is illegal because as per the law, it supposed to be removed after 7 years. This loan was opened in 2005. I have written to Sallie Mae and the (3) Credit Bureaus on numerous occasion to investigate these matters and to correct them. This situation is holding me back to move from a bad living environment, finding jobs and getting back in school. I have proof that the (4) loans were all paid since January 2011 and proof of my credit report showing “remove May 2013” and the latest showing “remove November 2013.”

So, Sallie Mae keeps sending me 2 bills per month, with 2 different payments. Also, the total balance due on these 2 bills are different by a large amount. But here is the kicker - both bills I receive each month contain the same account number. How is that even possible or even legal? Any help would be great.

This corporation has so many flaws; I don't even know where to start. I do not even have a loan with them, and I am just totally disgusted with them. I cosigned for my sister’s school loan and they hassle me so often about payments not being made when they are paid on time always. This harassment has been going on for over a year and just doesn't stop. I receive mail of late payments and phone calls often. I am on a 3-hour time zone difference of where I receive these phone calls and they are always early Saturday and Sunday mornings. I question why they do not contact her first and why they seem to never have payments updated. It is the same story every time. Once they look, they see they have received payment and rudely act as if they are doing nothing wrong without apology.

I have sent multiple letters to both Sallie Mae, West Asset Management, Allied Interstate and ERS which all were involved in my default student loan. I have sent numerous of certified letters asking for them to provide me the details of the loan, amounts paid and amounts owed. I never once received a response. My taxes were garnished in 2008, 2009, 2010 and 2011. I never saw once anything showing where over the years the $17,000 was credited to my loan. I have, in April 2012, gave up and refinanced the $101,000 student loan.

My Citibank SLs were taken over by SM without so much as a word of forewarning and no concern for my wishes a few years back. That was not a problem until the smaller of my loans neared full repayment. I pay by mail using SM’s preprinted payment coupons. Shortly after the coupons indicated that it had been paid off (by this I mean the payment amount went down), I received a letter saying I was overdue. I went online and checked. Apparently, these math wizards (I mean that is their only real duty, doing the math correctly) left a partial payment unaccounted for on my coupons. So I called them and explained what the problem was.

During the months of November and December, I got behind on my Sallie Mae monthly loan payments due to short of hours at work. The daily and 7 times a day calls from a collection company hired by Sallie Mae from Newark were more than I could handle. Not only did they treat me like I was a bad customer (not knowing my circumstances), but they were very rude. On January 31st, I was able to make a payment over the phone and I did inform them that I only get paid once a month and that if I came up with some cash before the end of the month, I will call them to process a payment. I made another payment on 02/11/13.

My husband co-signed on a loan for my son. He has two accounts that are due by the 15th of the month. The notes are set up on auto pay. Somehow the monies get posted to the same account and this throws the second account into a delinquent status. So, on the 16th of the month, the calls start from sun up to sundown. It has gotten to the point we try to just ignore the calls but finally got so pissed off at the continued calls we answer and go through the same spiel, "We are not delinquent. Look at both accounts. Do you see two payments posted to that account?" The caller said, "Yes."

My situation is that Sallie Mae let my ex-wife fund up over $6,000.00 in interest fees by putting the account in deferment without my knowledge. I started school and thought my ex-wife was paying the bill because I had no correspondence telling me otherwise. When I graduated, Sallie Mae sent me a bill saying that I had to start paying my student loan back since I graduated. My first thought was that my employer paid for my schooling. Are they crazy? But no, the student loan went from $15,000.00 to $21,576.00 in three years, and Sallie Mae took my ex-wife’s name and step-daughter off the loan. I was on the hook for the balance. What a bummer. How can Sallie Mae just get away with doing whatever they want to do?

I have all of my emails saved if needed. I paid through the direct payment on my bank's website, but it went to my old vendor because it has changed so much instead of Sallie Mae. I was in contact with them for weeks trying to find the payment. Every confirmation number I got from the bank wasn't enough. They were always missing something. I complained to the BBB and am now in contact with someone else. She helped track the payment to Direct Loans which is the same everything except one digit in the zip code. So, after finally tracking it to the company, they pretty much refused to even try to track it. I had to call Direct Loans and get a transaction number. The lady I am stuck dealing with says they can't locate it and again they need something. Direct Loans sent them the check on 1/22. They gave the transaction number and I gave it to Sallie Mae and they refuse to even attempt to do anything to resolve this matter. The lady I am dealing with tries to also play stupid and asks me questions when I gave her the information a week ago with the work I had to do. Please help me get them to take the payment and stop them from putting me into default.

I had a loan with AES and never had a problem. Sallie Mae took over and it’s been a complete nightmare. I applied for income sensitive payments in December of 2012. I still have no idea if my application has been approved. It was supposed to take 3-5 business days to process. I call, write, and email; and I get no response whatsoever. I do receive past due notices and statements that tell me I am delinquent which is also incorrect.

I have been trying to make a payment without them taking it out of a bank account automatically and that isn't even possible! I have a paycard through my work, and my parents don't want Sallie Mae taking money out of their account automatically. After never getting a hold of anyone on the phone, I emailed them about it. They said I can call to make card payments. I have been on the phone for half an hour already (and still counting) without talking to a single representative. This is ridiculous. It's the same story every time I call. There's got to be another company my student loans can go through! They probably do it on purpose so I will give up and give them bank account info. Not to mention, they have emailed me saying my payment is late and that they will send the loan collectors on me. I keep trying to pay! Please just let me!

I took a signature loan out back in 2005. Not to be repaid until I finished college. My mother, who is now 83 and has dementia, was my co-signer. The loan I took out was $8,500.00. I have been paying on it for 3 1/2 years and since they have been changing the interest rate on a daily basis, even after paying on it, I now have an outstanding balance of over $17,000.00. Sallie Mae constantly calls my cell phone even in the middle of the night and on Saturdays and Sundays. They claim that they can do it. They have been harassing my ill mother with phone calls and letters telling her that they are going to take her Social Security and any tax returns she gets. What I don't understand, even after sending a cease and desist letter from harassing me and my mother, is they continue to do it.

I had made monthly payment arrangements with Sallie Mae of $516 a month which I can hardly pay and I have two children. I am not working and it comes directly out of my checking account every month. Now, for some reason, they say that I'm late? How can that be since it comes directly out of my account? I called and they said the computer system distributed it to the wrong loans. Now it shows that I'm late on payments? That's not my fault; they never called me back after I had asked for a callback to see if it was redistributed. But now I'm getting calls and my co-borrower is getting calls saying we owe?

I take full responsibility for deciding to go back to school. I needed money to supplement my education and trusted Sallie Mae. I'm working full-time and am still enrolled as a part-time student, and I'm too exhausted to keep fighting with the atrocity that is Sallie Mae. I'm still in deferment by SM's standards. Yet, they continue calling and asking me to fax them proof. I have had my department chairperson write three letters of proof, which they ignored. They have also decided to start calling and harassing my elderly mom, who has never been a cosigner and has no part of my loans. It's against the law but that doesn't stop them.

When SM held my loans, they would use affiliated companies to solicit payments by phone. Don’t make payments by phone no matter what company they state being from. If it’s SM calling, call them back at a number from the Public Resource, like a trusted website. Real companies working with SM concoct phony deals regarding payments and plans, etc. then denying such occurrences happening (as 900 other complaints here mention), along with SM in an almost seemingly prepared statement. If you still can, run. If you can’t afford college, try considering other federal options, or pay as you go.

Long wait times on the phone. Payments rarely distributed to the correct account (requiring inordinate amounts of time speaking with customer service reps to correct mistakes, which costs me money in interest rates). Faulty communication in regards to deferments and other changes in status. Their systems do not allow proper access from a Mac, i.e., my account information will show up blank (and come on, what state-of-the-art company does not take Apple products into consideration?). Password requests/resets take hours to complete (that is, the email will not show up until at least an hour after requesting).

I have been paying off a co-signed loan for my daughter for 5+ years. I have set up an automatic payment schedule with my bank, making sure that it was going to the correct payment address. About 4 months ago, we started receiving late notices on this automatic payment. We then would receive a deposit back in our account from Sallie Mae ... no explanation! We called to see what the situation was and we would talk to someone. They put us on hold and, 10 minutes later, we were disconnected. This happened 3 times. I asked for an explanation through the website and didn't receive an answer. In December, we received a letter claiming we were 120 days past due when we were sending out the payment automatically.

I received a call from Sallie Mae today at 2:46PM and I spoke with Jerry **. He was very rude, irate and not being helpful at all with my situation, as I told him that I was unemployed and that I would not be able to make the payment that they were asking of me. But I would be able to make a $25 or $50 payment. After that, he went off the deep end. I am very upset and angry because they are not allowing me to make the payment that I am comfortable making without having a job!

I applied for a student loan on their web site. I didn't know until after I was denied that a credit report was reviewed. It appeared that it was a federal direct or guaranteed student loan but it's not. They have people answering the phone in India or some other country. When I asked them to delete all information they had on me, they hung up.

My little sister has received 2 loans through Sallie Mae. She has been going to school & working full time and is now working on her Master's. She has a 2-loan debt of almost $74,000. After all this time, Sallie Mae decides to send her a letter last week stating that she is in default of her loan. They have told her that she will need to pay $780 monthly. My sister has spoken to a representative and 2 supervisors that are saying that there is nothing they can do and that she has to pay that amount or be sent to collections. As far as I know (and I have been in college myself), you don't have to make payments or at least payments in that amount if you are still a student. I'm sure a huge chunk of the loan is interest! I think this is an outrageous practice to bully students into paying such huge sums of money, especially in this economy! How is my sister supposed to live! She has rent, car, & utilities to pay just like most people. And now Sallie Mae wants to threaten her good credit! Stay away from Sallie Mae loans!

I have been speaking with Sallie Mae representatives for the past 6 months. I am currently in the military and cannot afford to pay the full amount due each month but have been sending a monthly payment. I get calls almost daily from them and 3/4 of the time, they transfer me around to multiple departments to either be hung up on or told they will send forbearance forms that I never receive. Meanwhile, my credit is horrible. I paid on my loans for years prior to entering the military and continue to pay a portion of the total amount due. It's amazing how many people I have spoken to at Sallie Mae that all give me different advice with absolutely no follow through, and you can never speak to the same person twice even with their extension. I have never been so frustrated with a company that hires ill trained and rude employees. I would like to find a person that knows what they are talking about.

I had a Parent Plus Loan through Sallie Mae for my son’s college education. Originally, I had signed with another bank and somehow wound up with them without my knowledge. They started sending me emails saying to log on to my Sallie Mae account to see my loan details and make a payment. There was nothing via mail telling me I even had an account with them. After months of ignoring the emails as a scam, I got a delinquency notice in the mail.

I cosigned for a friend's daughter. She has been trying to deal with Sallie Mae but has had nothing but problems. Instead of calling the borrower to discuss arrangements, they have started to call me demanding payment and making threats that they will report me to the credit bureau. She has called them repeatedly and is told will be forwarded and get cut off or they will call back and never do. I know one time her mother contacted Sallie Mae and made arrangements for Sallie Mae to call them to deal with the payments and Sallie Mae did not call them.

I co-signed a loan for a friend of my mine in Japan. Sallie Mae has been nothing but incompetent through the entire thing. They changed his loan around even when he is in school and when he gave them information early that he was attending school. Recently, they didn't tell us that a May payment was due when we have been calling in since April about the loan. When I made a payment online and called in to see if it was received, they said it wasn't. I did another payment and both payments hit at the same time. I asked for my money back which they said they could refund, but they never did. They applied it to another loan as a double payment and said I was good until November.

My account is set up for automatic withdrawal. Yet each month, I have an issue with my account being past due. This should be impossible but with this company, all kinds of incompetence take place regularly. When I call to rectify the issue, I am put on hold before even speaking with a representative for upwards of 20 minutes. When the staff member cannot or refuses to help (after again placing me on hold) and I ask to be transferred to a supervisor, I am put on hold for 20 minutes only to be hung up on before speaking with anyone. I know they have my contact information but do they call me back? No. I must begin the entire process again until I make contact because, what other choice do I have? This evening, I have spent over 90 minutes just waiting to speak to someone. As I write, I am still waiting. I feel helpless and angry and there is nothing I can do but write this ...

I never had a problem with Sallie Mae until I attempted to pay off my student loans. I have automatic debit set up; however, I attempted to pay the loan off through an alternate account. I clicked the button add new account and then clicked the button use for this transaction only. This happened to be on a holiday weekend, so my automatic debit did not go through until Monday. The payoff attempted to go through on Tuesday. Imagine my surprise when on Thursday, I got an overdraft fee from my bank. They had taken both payments out of my automatic debit account.

I graduated in 2009 with $80k in loans. Three years later in 2012, Sallie Mae now says I owe them $166k. I couldn't pay for a period of time where I asked for deferments. What difference does it make! How does this happen in 3 years only! What's going to happen next? I have nowhere to turn, nowhere to hide, no way to make this much money, nothing to do. I'm trapped in a sea of debt just for trying to do the right thing and go to school. I can't have a life and won't have one for most of my life.

When helping a friend set up and sign into her Sallie Mae student loan account, on one of the times I signed in using her log in information, the Sallie Mae website somehow signed me into the wrong person's account. There is no way this could have occurred through mistyping because her sign in ID and password are very unique and the other person lives on the other side of the U.S. I took screenshots and contacted the person whose account I had accessed and we both contacted Sallie Mae about the problem without help or really any response on my end. This problem is obviously a serious security issue that Sallie Mae has no interest in resolving.

I applied for IBR plan as low income and unemployed. Here is the gist of my situation with Sallie Mae: As of today, I have not had a return call or contact of any kind from Sallie Mae regarding the confusion over the IBR application I submitted in October, based on their letter dated October 7th. I received a letter dated October 31st, stating it was denied as it was not time for the 90-day review. So again I am submitting it for review as my first letter indicated I should do. I did fax it several times in October and even faxed the two letters I received for October 7th (stating it was 90 days till current application would expire) and October 31st (stating it was denied as I had not gotten my letter, that my application was about to expire 90 days which of course I had gotten it earlier in the month) around November 8th.

The IRS requested a copy of my 2010 1098-E form for audit, and they gave me 3 weeks to send all tax corrections. Since I already paid off my loan, Sallie Mae closed down my online account so I no longer have access to print out the 1098-E form. I contacted Sallie Mae within those three weeks 5 times (3 times with their representatives, and the final two times with two managers). The first two times, each representative told me that it will be sent within 24-48 hours through email. Nothing came. I called again and the third rep said it cannot be done through email, and my request will be expedited within 7-10 business days through regular mail. I waited, and nothing came.

I originally signed a college loan with another company that went out of business and was sold to Sallie Mae. The company is one of the worst run companies I have ever seen. I personally know I have not found a company to buy out their loan. If anyone ever finds one, please let me know. Most companies will tell you Sallie Mae does intentionally not release your loans to other companies. I have even been told that if the company has paperwork to release the loan and buy the loan from Sallie Mae, they still do not release the loan.

Sallie Mae is not taking my payments on purpose in order to gain interest on my account. I have tried to pay them by mailing a money order along with the paper ticket that they send in the mail. They claimed that the money orders must have gotten lost in the mail so I had to cancel them and they charged me a late fee. I then tried to pay them online through a bank account and they posted the payment. A week later, I checked my account online just to check it and they had taken the payment down. I called them to ask why they did this and they said the bank account didn't exist (and they didn't call me or send an email; they said they sent a notice in the mail!). So basically, they were going to let the account go over 30 days past due before trying to contact me. If I hadn't thought to check my account online, it would have been 30 days late. Now I'm going to try to set up payments out of my paycheck and let's see what excuse they come up with next.

I co-signed for my granddaughter's loan with Sallie Mae. Just the name made me suspicious and I should have known better! They can't find payments that were made (and fortunately so far, checks have not been cashed). And when I finally decided to pay the loan off in full, it took several phone calls over 2 days before I finally settled on an amount (that they could not itemize) and paid them off. They promised I would get email confirmation, but so far nothing. Each call, sometimes even with the same person, I would be given a different payoff amount ranging over a $600 difference. This company is the worst of the worst!

I cosigned a student loan for my daughter. The loan application and approval process went quickly. Getting the money properly disbursed was challenging. When I called Sallie Mae to ask why funds were not disbursed, I was given a new scheduled disbursement date. That date came and went, and I called again. I was told same thing, new disbursement date. When I said the answer was not adequate since that is a repeat scenario, the rep checked and said there was an issue with an address that was now rectified, and a new date was set. That date came and went. I called again and was told there was a hold, and that it was the school's fault. I called the school who said there was no issue on their end. The financial aid office called Sallie Mae on my behalf and was able to have them clear the "hold", and the money was finally disbursed.

I have a spousal Consolidation with Sallie Mae. The loans were in an in-school deferment since both my husband and I were online students. My husband withdrew from school to change programs, and that's where the problems began. The requests and calls for payment started immediately, and before I knew it we were 3 months in arrears according to Sallie Mae, although only two months had passed. Clearly, the amount requested was being inflated. There was several hundred dollars in late fees being requested. I called several times to try to straighten things out. I was given different information every time. I submitted the requested paperwork to put the loans into a forbearance. And when I called to follow up, I was told I was missing pay stubs, signatures, it wasn't legible, etc. I am willing to make reasonable monthly payments and submit required documentation, if I can receive decent customer service and consistent information. It is ridiculous that I am forced to continue to deal with this company.

After finishing college, my student loans became due. I contacted Sallie Mae in September immediately upon finishing school to set up a graduated payment schedule. The schedule was set to begin on 9/17/2012. I sent the first and second payment of $92.15. I then received this month a late notice of 25 days with a past due balance of $171 and several late fees. Sallie Mae is not accepting responsibility and the employees are not competent at all. Their entire department is outsourced. All the employees do is respond with exactly what I said back to them. No willingness to help. The response I got was, "We can put your loans into forbearance." How does that resolve the issue?

If you are surfing this site looking over the countless complaints, beware that this is only the tip of the iceberg with Sallie Mae. I am the co-signer of my son’s loans. He occasionally gets 10-20 days behind the due date. At day 3, the calls to me start. Sometimes they call 10 times from 9:00am right up to the allowed 9:00pm. At first, I answered and explained that he was only a few days, not even a payment late. They strong arm you and threaten you as the co-signer to make an immediate payment. Do not take out a loan with them unless it is your absolute last resort!

I am Active Duty for the United States Air Force. Sallie Mae originally gave me a 7-month deferment/lowered interest rate based on my OTS orders. However, one year after I was in, they removed everything, stating that I needed new orders. Since when does an officer get a 1 year commitment to the military?! Now I am struggling to make payments while they refuse to honor my deferment again. I have the same orders since I didn't PCS or anything. What more do they want? It's federal law; there are no gray areas. I'm so ticked off, not to mention the complete lack of leeway for making payments affordable. Thank God I joined the military.

I applied for a loan for $5,000 with Sallie Mae and was refused. I'm 45 years of age, and I am in my last semester of nursing school and I have a 3.4 GPA and I am on the Dean's List. I need extra funds to get through the next few months for graduation and studying for my boards. I have very good credit, have never been late with my payments to them or to my other credit cards. I have two loans totaling $7500 with Sallie Mae. Sallie Mae's reason for refusing me, I was late with my mortgage payment a few times this past year.

We co-signed a loan for my stepson. Subsequently, he joined the army and was sent to basic training. That's when the trouble started. Time and time again, they called us and insisted that we have to pay his loan and told us that "basic training" was not considered active duty! He did file the papers through the military department, but as usual, Sallie Mae didn't care. They were going to get their money one way or the other. The Army sent them the proper papers. Needless to say, he was deployed to Iraq and you guessed it, they started calling us again! And they did not care he was Iraq. "He is married. He is stationed in Fort Hood Texas. He is now in Iraq, and I have copies of the papers that were sent to Sallie Mae!" "Sir, we still need payment." Are you kidding me!

I have several student loans and the only one I have trouble with and have been continually frustrated with is Sallie Mae. I have experienced misleading business practices, poor account management and account support. The support system is poor and uncooperative. You really never get clear information about billing without being frustrated, raising your voice, or saying the magic word - "lawyer". No one should have to do that. I have struggled to pay them off so that I will never have to deal with them again and I will not! I will do my best to warn students from dealing with this company.

I co-signed on my daughter's loan. Currently, my daughter is in school as well as I. She has not been able to find work in the meantime, nor have I, despite my having a master's degree. I also have health issues. They are claiming that my daughter is not in school and that she is about to default on a loan. I told them that she is, in fact, in school and they were incorrect. They told me that since they haven't received payment from my daughter, that I have to pay. I told them I didn't have the money, that I haven't been able to find work and that my husband lost his job 5 months ago. On top of that, I have illnesses and am about to receive SSI so I can't pay. He says none of that mattered and that we needed to pay the loan in full. They are not forgiving and they don't work with you at all. Do not take a loan out with Sallie Mae!

I took out a Sallie Mae loan. I lost my job but they didn't care. So I thought to myself, "Why should I?" I took out the loan in 2008 for $16k. I was repaying when I lost job and could not pay. They sent letters and called all that good stuff. Eventually, I started pushing back telling them, "You know what? Let it go into default. I just don't care." Fast forward to 2012, the bill was up to $23k and they were calling again. I told them I'll settle for $5,500 today. They did. Play hardball. Once they see you're serious, they'll come around. That's my advice.

I was called last month in August 2012 and the experience was fine. I spoke with a cordial person. He mentioned my obligation to repay and my options and said he would send something in the mail that I could fill out, sign and send back to them. There were several options including a hardship repayment plan that I tried to take advantage of. On the form there was allowance to request on what date I wanted to start repayment of the loan, and I applied a date, a year from when I received the paperwork from him. I listed October 2012.

I went in and filled out the information needed to become a homeowner, only to have my world "shaken." When the lady pulled my credit report, it showed me as being late / not paying as agreed with Sallie Mae! I graduated from college in January 2012 and had my full-time position cancelled in January 2012 as well. Knowing this information, I contacted Sallie Mae and requested a stop payment, and the request was granted. My loans were cancelled for 12 months, and I made sure by logging on the website to see "payment deferred until February 2013."

Sallie Mae has the worst customer service that I have ever encountered. This bank that the US backed during the economic downturn has the audacity to hire some overseas contractor to handle their customer call line. Apparently, they do not even keep a log of the calls that they have received. The issue concerns my daughter who is in the Navy. Since she joined the Navy in 2008, Sallie Mae has lost deferment information and harassed us (her parents). She has sent in the completed DD form 2475 twice and Sallie Mae still has no record of it. The agent that I talked to did admit that there was a record of a fax received on July 25th, but claimed that it was not filled out correctly. She was told on July 27th, when she followed up with a phone call, that the issue would be completed within 14 days. She was assured that all was in order and just need to be processed through Sallie Mae's back office.

Sallie Mae has been unwilling to help me with my monthly payments. They refuse to extend and lower my payments, only interest payments and they threaten me with high charges if I apply for forbearance. They do not give a ** if you are financially struggling due to high interest rates and outrageous tuition. Every organization that I have dealt with in the past has been able to work with me and help me to find a solution. I have never been treated with such disregard and I will never ever use them again for any reason. I would highly recommend using someone else.

I took out an $11k loan in 2003 for some career training. The representative gave me the impression that this was a federal loan with a fixed interest rate. I was young and didn't read the fine print. It turns out it's a private or "signature" loan with a variable APR. Almost 10 years later with extra payments, I'm down to $6k principal. I feel horrible for the people who loaned 5 times as much as I did. They will never get out from beneath it.

I'm not even going to go into the harassment with the phone calls to my family! They lie constantly! Once, I was told that I was going into default because I haven't been in contact with them for over a year! In reality, I spoke to someone the week before! For the past two months, I've been paying a certain amount and then a little extra last month to show that I would be able to go on a payment program and make payments. Well, I called last week to let them know I would be paid on Friday and I would call back to make a date. They agreed that I would be on the plan.

I set up an auto-debit payment plan with Sallie Mae to cover my monthly loan. I saw the money deducted every month from my checking account, but tonight I received a phone call that informed me my account was 39 days past due. I asked how it happened and gave my auto-debit confirmation number, and the woman informed me that, because I'd signed up for online billing, my auto-debit was cancelled, even though I'd been paying regularly. I am disgusted with their policies - calling me at 9 pm on a Sunday night? - and practices. For shame, Sallie Mae.

In mid-August, I set up a payment over the phone with a Sallie Mae agent that would cover my July and August 2012 payments. The money was deducted from my bank account and I thought all was well. Not so! I received numerous calls from them, most of which I let go to voice mail as I assumed their calls were in error because I was up to date on my payments, yet they continually harassed me. I eventually grew tired of the calls during all hours of the day while I was trying to work, and since I was in a different timezone last week, in the very early morning hours, earlier than 7:00 a.m., I took one of the calls.

I obtained some student loans in approximately 2006 through Citibank and I completed my career. Everything was going okay until I became permanently disabled. I notified Citibank by phone and they sent me a form to have the loans discharged. I duly completed the form, took it to my doctor to complete his portion, and sent it to Citibank. A few months later, I called them and sure enough, they told me they never received the form. I started to send them a copy of it when I got notification in the mail that the loans had been transferred to Sallie Mae. That's when the real nightmare started. They told me from the start that they never saw or received the loan discharge form I sent to Citibank and that they needed their own form to be filled out anyway. They mailed me the form and I again took it to my doctor. He completed his portion and I completed my portion. The form was completely filled out.

My son graduated from college in May 2011. It is now time to pay his loan with Sallie Mae. He has only managed to get a part time job and therefore wanted to apply for an unemployment deferment. The two of us have been working on this for over a month. We can't get the form to print from the website. He can't get into his account using the old or new usernames and passwords. The form was to be mailed and never was. The form was to be e-mailed and took over 24 hours to arrive and then was not an active link. No one seems to know what they are doing. Are they setting students up to fail so that they can assess penalties? I will not recommend Sallie Mae to any of my family and friends. He will pay this loan off as soon as he can just so that he doesn't need to deal with this incompetence any longer than need be.

Three years ago, I learned that I could submit an IBR to Sallie Mae due to media articles about the IBR program. I spent over three hours searching the Sallie Mae website for the information and form. I am wondering how much money they spent in carefully hiding the information on their website. It took two of us with advanced degrees and advanced computer literacy skills to find the information. That being said, I filled the form out and mailed it in along with all requested documents. Three months later, there still was no response. I called. They claimed to have never received it. I resubmitted via USPS with return receipt requested. I received confirmation from USPS that they received it.

I make weekly payments to my student loans on Friday. I expect them to post to my account either Monday or Tuesday (which is insane because I am still accruing daily interest while my payment is pending). I have had a few times where I made a payment and when I checked my account to see if the funds were withdrawn, there is nothing. I called Sallie Mae to see if a payment is pending and am told no. At first, I thought I didn't press submit, or it was my fault, but after this being the 4th time it has happened in the last three months, I find it ridiculous. I plan on writing down my confirmation code in my checkbook now so I can check it. I usually just make a quick payment, but it is now a hassle.

Loan consolidation error - I recently completed a Federal Consolidation of my student loans that were held at Sallie Mae. Sallie Mae gave incorrect information to my new student loan provider, and they subsequently overpaid Sallie Mae by over $21,000. Now, my new servicer is showing this excess $21,000 as part of my consolidated loan, and they are basing payments on this amount. I have emailed/called Sallie Mae multiple times. They have not once responded to any email, and the only thing that the call center told was that they were going to file a report. All the while, I am paying 50% more on monthly payments.

My first issue was getting denied after two years of school for the student loans. Nothing financially had changed, but I had to drop out of school 6 months before graduation and never was able to go back due to these people. I was forced to go back to community college to where Sallie Mae had said as long as I was in classes up to 12 credits, my loans would be deferred until I graduated. That didn't last long. I started getting phone calls multiple times a day about owing them money, so I looked into my monthly payments and they wanted somewhere around $900-$1,500 a month! That was practically my husband's whole paycheck! So since I was unemployed and my husband barely made enough for us to live on, I applied for every deferment I could.

For many years, I have made payments to Sallie Mae and their subsidiary companies. Now, I received a call from another company stating that I haven't made payments on the student loan. I don't understand why they continue to harass me. Sallie Mae even made a payment arrangement with me of $150.00 to $191.00 a month, which were being deducted from my paycheck. I also made larger payments of approximately $500.00 to $1,200.00. Shame on them! Now, this other company "Asset Recovery Solutions" from Illinois is calling and writing me, threatening me with ruining my credit. Furthermore, Sallie Mae and their subsidiary companies made payment bargaining agreements, which I have made, and they still continue to harass. I admit that I was a little negligent during hard times, but I have tried my best to be responsible. I have my copies of all the different transactions that I have made with Sallie Mae. It seems like there's no solution to this problem. Please guide me through this and the most proper procedure to take. I am aware that other people never even had any intentions of paying and they haven't even bothered them. And yet they harass responsible people every single day. Thank you.

Check fraud: Don't ever give out checking account info to Sallie Mae. They took a payment today that I didn't approve. Tomorrow, I have to close my account and open another. What a hassle. Plus, there's a 35-dollar overdraft fee. I don't even owe them until October. I wish I could say I'm surprised, but I'm not.

I am losing my job because of Sallie Mae's deceptive practices: I too have an issue with Sallie Mae. I did a loan consolidation for 3% with Sallie Mae in June 2005. After I sent in the paperwork, Sallie Mae dragged their feet on the consolidation. After dragging their feet for several months, Sallie Mae then stated in 3 different letters to me that they have a problem with the consolidation due to "problem with reference," "having issues with reference," or "lack of references." That is even though these references are the same references I used to get the student loans through the FAFSA site.

Someone needs to hire a fifth grader to audit Sallie Mae’s books. They call you about "late payments" that are not late and when you inform them you received an email confirming the payments, they fail to apologize for their error, but go on and on about other ways to pay off your loan. They must have a quota on the number of calls to make a day. Keep a folder with confirmation of payments and name of persons you talk to - you will need it.

I consigned a loan for my niece and she has not made payments. Unbeknownst to me, she sought and received multiple forbearance as well as made a change in the terms of the loan to make it interest only payments. Sallie Mae is now trying to make me accountable for $22,000 in added interest. My question is, can they change the terms and conditions of the loan without any approval or agreement from me? It would seem they have violated the original terms of the consigned agreement.

They misapplied payments to either of two loans, charged late fees for payments even though my bank statements show the date of their automatic withdrawals, outrageous paper statement figures, computerized and repeated harassing phone calls when one day has passed the due date. No one there, but to get a person, you have to submit your account information and then you're told "This call may be recorded for quality purposes." What? Are you kidding me? None of us can continue to waste time with this loan provider. Their customer service platform is broken and deficient. I've always made my payments on time, yet they have reported me to credit agencies. This should be against the law.

I receive a 100% disability from the Army and according to the Sallie Mae and the government, if I receive a 100% disability from the army or government, my student loans will be discharged. I submitted all the proper paperwork needed but my paperwork was kicked back, with the basis of I am scheduled an exam in 2016, but I received 100% disability. American Education Loan has been paid off. I am having problems with Sallie Mae now.

We refinanced our house in order to pay off my Sallie Mae loans. The number of hoops that we had to jump through in order to even have them accept a check was ridiculous. Our lawyer overpaid the loan by $56, and when I called Sallie Mae to find out when they would be mailing a check to us for the overpayment, they told me 30-45 days. Every other loan we paid off was 7 business days to get an overpayment check! I called Sallie Mae to find out what the issue was and was told that they would expedite the process. A few hours later, they called and left a message that they wanted an additional letter from our bank stating that the money had come out of our account. The account has been paid off and posted as closed for weeks by Sallie Mae, but yet they are now asking for another letter?! Outrageous. As usual they will be holding on to my money for additional time and collecting more interest as each day passes.

I started attending the Art Institute of Colorado almost 9 years ago. I was 19 at the time. AIC allowed me to only use Sallie Mae for financing. I had a cosigner for one year, and the rest was up to me. I ended up taking out 6 loans, private and federal. My private loans have sky-high interest. I was a sitting duck to them, less than a year from graduating, young, lied to by the school about lender options, and with no cosigner. I was given an 11% variable interest rate and was told that that variable could go down to what my federal loans were, around 6%. One of my 6 loans originated $13,000, and today (6 years later) at eleven percent interest, I owe over $28,000 on that one loan. By trying to finance my last year of school to graduate, I promised them tens of thousands of dollars in interest only.

Over the course of the past year, Sallie Mae has: (1) applied payment to loans not due and then attempted to charge me a late fee; (2) ignored the memo line on my checks and applied payments unevenly; (3) applied payments to wrong accounts entirely and then attempted to charge me a late fee; and (4) electronically removing the wrong amount from my account despite what was written on the check and then attempted to charge me a late fee. Additionally, I reapplied for income-based repayment as soon as they sent me the form to renew it. It was rejected because I was still under income-based repayment and I was told they would send me another form. They never did and now they want $400 that I do not have. This is the eighth time I've faced predatory servicing from this company and it's impacting my ability to sleep at night. I have had to jump through hoops to get these errors resolved.

Unlike many people, my parents are paying back my loans as my father promised to pay for my college as long as I got my degree. Since graduating in 2006, they have been making the payments on mine and before that, they were making interest payments on ones in their name. Back at the end of December 2011, my father was forced to resign from his job of 32 years. Unemployment and social security only pays so much and he can only draw a certain amount without losing his social security. He's still trying to find even a part time job.

I took out a student loan in 2005 through Sallie Mae to attend Full Sail. This one supposed loan was divided up in 4 loans (2 Fed/2 private) with different interest rates - one as high as 7% on $30k. Originally, I only owed approximately $40k, but with interest, it has raised to $80k pretty much double and I was on educational forbearance between 2006-2009 and was still being charged interest. In 2011, I got a decent job and was able to make a year's worth of payments, but lost the job and only collecting unemployment, which is barely enough to cover my bills. Sallie Mae has flip flopped and 3 months ago, said I still had time (about 9 months) to apply for forbearance or deferment, allowing me time to get back on my feet.

I am upset that private loans have all the privileges and protections of a normal government loan, i.e. they do not have to follow fair credit debt collection practices, cannot be included in bankruptcy, etc. However, they get the additional freedom of not having the regulations regarding working with the borrower and arranging fair payment practices. I am now in my sixth month of my loan showing delinquent in that each month I have set up an arrangement with Sallie Mae to bring the loan to a current status and each month, Sallie Mae customer service admits their representatives did not dot an i or cross a t, and we need to start the paperwork again. They need some type of regulation and outside agency we can bring our grievances to for a fair investigation. I think I just formed my comment.

I have been mad at Sallie Mae ever since May 2007, the date I graduated. I had been getting all these letters about how I really needed to consolidate to lock in special interest rates. So, I called and had them consolidate everything, but didn't see the rate until after they had me sign all sorts of papers. Maybe it was in the fine print, but representatives made it seem like I really needed to do this. I get the papers back - this is after I was 'locked in', only to see that they converted my 6% APR loan to 10%, and with no way out of it. They told me I was 'locked in'. The worst company ever!

How dare they call people who have nothing to do with this? How did they get their numbers? I am embarrassed and angry over how I am being dealt with. It is my son's loan which I signed off on because I wanted him in college. He did not finish and I understand that a court in Ohio actually found in favor of a student who did not finish. I want them to leave my family and friends alone. It has nothing to do with them. I was sorry that I ever started this mess and won't make the same error with my grandson. Maybe college is just a farce here.

I was forced to use Sallie Mae when I was in college because I did not have a co-signer and they were basically the only ones that would give me money to get through school. The rates are ridiculous. They make it actually impossible for people/students to actually get out of debt and even make a living after they graduate. I would have been better off struggling and working through school and finishing slower rather than borrowing money from them.

I had a student loan in the early 1990s with Sallie Mae and was so pleased with the service I received. In 2009 I found myself laid off and decided to go back to school to make myself more marketable. I took out a small loan ($5000) with Sallie Mae. Please note: I was making small auto debit payments while in school for a show of good faith and to reduce the interest on the loan. Cut to May of 2012 - my grace period on the loan would be ending in July 2012. Being employed only part time and not having any luck finding another part-time position or a full-time job, I started contacting Sallie Mae asking about my options for repayment or for deferment. What a nightmare! I have spoken to so many different people in so many different parts of the world and have not been told the same thing twice ever! One rep will tell me one thing and the next one will tell a completely different thing! Every time I have asked to speak to a supervisor, I am hung up on or told they are not available and they will call me back. To date, this has never happened.

In November 2006, I consolidated my Sallie Mae student loans with a company called Great Lakes. Great Lakes then sold the loan to ECMC in August 2008. I also filed a Chapter 13 Bankruptcy in August 2008, but continued to make payments to ECMC through the trustee's disbursements on my student loan. In all, I made 30 payments, totaling $10,726.84. My Chapter 13 closed early this year and shortly afterwards, I received a letter from Sallie Mae indicating that they had re-purchased the loan. Absolutely none of the payments on my student loan, which were made to ECMC on during the 3+ years that I was in bankruptcy, had been credited.

I have paid my student loans back to Sallie Mae (a total of $700 per month!) ahead of time and more than the minimum payment for years. Beginning about a year ago, I started receiving harassing phone calls and letter threatening me and stating that I was past due on my payments. Six months in a row, I called them and spent time going through the same information only to be told all was fine and it was their mistake! The next month, it happens all over again! I am very upset about this and do not know who to talk to or what to do to fix.

I took out a private loan with Sallie Mae and my mother was the co-signer. I lost my job and asked for some financial hardship help. Nothing was done, my mother and I got harassing phone calls and letters. They looked for me everywhere, called my new job and was going to garnish my wages and threatened my mother because she was the co-signer. Worst customer service and loan company. I wish I never took out a loan with them. I have been paying my loans and they seem to increase, not decrease. The loan amount seem to stay the same and the interest always changes.

My experience with Sallie Mae is nothing great. In fact, it's horrible. It takes a special person to work there but I recently lost my job of 8 years. I didn't receive unemployment and I'm a single father. I called Sallie Mae and told them what happened and, of course, they demanded their money. I have both private and Fed loans. The Fed loan was easy to take care of, but the private, no! I worked my ** off paying them monthly and on time too. I've been unemployed for 7 months and they defaulted my loans.

I spent 2 hours on the phone trying to get someone to help me get online so I could pay. I got transferred and cut off many times. My birthday is wrong. They told me it was fixed, to wait an hour and then sign in. It did not work. Also, I am a co-signer and found out when I went to apply for a loan that the account had went 120 days past due. I was not called. As a result, my credit score fell 174 points. Not happy!

I have recently received information concerning my credit report and found that the following error has been reported. I have an account with Sallie Mae/USA Funds (account number **). My dispute is that the monthly payments of $500.00 that are being deducted from my payroll check over the last year and deducted from my personal checking account are not being reported to any of the three credit bureau agencies on a monthly basis. I have attached a copy of my Student Loan Interest Statement (1098-E) for 2011 that clearly shows I have paid $4,994.48 in interest received by the lender. I can also provide additional information from my employer or credit union to be evidence of all the information I have stated above.

I am the co-signer for my son's student loans. I have paid them in full. The final check for $6,000.00 was accepted by Sallie Mae and cleared my checking account. However, Sallie Mae claims to have never received it. Even though I gave them their payment tracking number and the cancelled check, they still refused to accept the fact they lost the money and demanded I keep paying for the loan. They're terribly crooked and terribly inept. Please stay away from Sallie Mae; they are doing no favors to anyone.

I took out two loans with Sallie Mae in 2005. One was an FFELP and the other was a private loan. On September 9, 2011, I was contacted by Allied Interstate regarding a one-time settlement offer to pay off the private loan with Sallie Mae. I was unemployed and was laid off my job in February. Allied Interstate, Inc. representing Sallie Mae said that if I sent them $2,800.00, the private loan debit will be forgiven. I begged and borrowed from my family to pay them and have my promissory letter stating paid in full.

The loan amount should not amount to what it is. Where is the money? I am the cosigner on my son's student loan. It's showing crazy interest of 7.25% to 8.75%. They are now demanding payment in full or extreme payment amounts that we can't make.

In sum, I owe SM about $2700 between two loans. One has a balance of about $400 and the other is $2300. I have been consistently making payments (which always fluctuate and I seriously can't make sense of their billing structure - I just pay). In May 2012, I tried to apply for a home loan only to be told that one of my SM loans was delinquent for 60-90 days! I logged into my SM account and found out that they had only been applying my payments to one of my loans, causing, of course, the other loan to be severely delinquent. As a result, my credit report basically plummeted to an embarrassing 559! I was near 700 before. My finance person with the home loan told me if SM adjusted these payments and gave me a written notice that I had not technically been delinquent, she could do a rapid rescore and hopefully get me approved.

My husband cosigned my son's Sallie Mae loan. My husband is home bound and very ill and they keep calling all day long. I have asked them not to call as there is nothing I can do. I am not even on the loan. But they told me that the loan is 23 days past due, which I think, by law, they cannot reveal that information on the loan to me, since I am not on it.

I thought at the new year (2012) that I had finally got my private loans hammered out enough to let me think of something else and eat. I applied to be in the "Graduated Payment Program" and my payment was going to be $50 a month for 24 payments. I thought that this would give me time to get in a better position financially. Well, they tell me a few days ago (May 2012) that there was an "error" and I shouldn't have been placed in that program and now the payment due is over $600! I could barely afford the $50 - I work less than 30 hrs a week and am seeking more employment but it's hard to come by. I don't know what to do! It's about 70 days overdue or such by what the website document is telling me and I am freaking out! I just need a helping hand. I'm not trying to duck out of it! I just want to be able to eat, that's all. They even suggested that I stop paying rent, my car payment, etc. This company is horrible! I took this private loan out in 2004 for $15,000 and now it's well over $26,000 - wish I hadn't been 18 and driven to go to culinary school. Is there anything I can do?

Refund of $2,335.00 from Sallie Mae denied - After being hounded by Sallie Mae for years, they finally garnished my checks and were fully paid. I had always maintained that my escrow company during a refinance had paid Sallie Mae on my behalf but was unable to find the receipt. Recently, I stumbled on the receipt. I sent it to them, and all along, they were doing research. Today, Friday, 04/27/12, a bold Sarah from Sallie Mae said that they will not refund my money. What can I do? I have all the necessary proof which I have also sent to them on various occasions.

Wow, now I know why this company sucks. Thank you, gov. Well, let's see, since I have had problems with you, 6 other friends of mine had problems with you, and so has my mom. The government wants everybody to go back to school, but how when we don't qualify or approve. My wife who is trying to get into R.T. (Respiratory Therapy, in case you all don't know what R.T. is) at Concord, since Sallie Mae and Wells Fargo is Concord's only lenders to help these students. Well, my wife had cancelled the first student loan which she had emailed you numerous times. Then a rep calls and has the balls to ask about it. When she told him she was no longer interested and three days later had open up a new application with a cosigner, yes, it was a lot more money. But she had a cosigner, her father, who owns a house. She has no payments on a car and has no credit cards but all of a sudden, she was not approved. What a bunch of **. So tell me how many people can borrow money from Sallie Mae. Well, I apparently am not a blue collar female who is trying to better herself. So to all of Sallie Mae, thank you for showing us who you really are. Some day, your lives will depend on a R.T, but I know they won't turn the other cheek.

Since 2007, I have been trying to get my loan permanent discharge. I have in many occasions, while I live in NJ, sent them the form omb1845-0065 with all the proof that I am disabled and received disability benefits from SSI for my condition. They keep rejecting the form because they wanted the doctor to send a letter accompanying the form. My doctor did that in several occasions. Now, I am in Puerto Rico and my daughter will not fill it out unless I paid him money which I don't have. In PR, every litter paper they fill out for you have a fee and a form like that will be about $300. I got my record from NJ and they are welcome to see if they want to, but I don't want to pay that amount for them to continue to reject it, because every time they do that in PR, I will have to pay. Please help me. I will need surgery soon.

My experience with Sallie Mae has been absolutely horrible. It started when a family member offered to pay my student loans off. He and I contacted Sallie Mae to discuss whether or not we could negotiate the amount. After being transferred 5 times, the customer service rep from the Philippines informed us that we would need to view the information about a closed school or a dispute in the amount. I went to the website provided and saw that I could file the dispute due to the original disbursement amounts not matching. Sallie Mae had different amounts of money disbursed than what the school had. The amount totaled $3,148.42. I filled out the paper work and met with the director of financial aid at the college I attended. He also agreed that there was a discrepancy and sent in a letter to Sallie Mae telling them I was in my rights in requesting a meeting to discuss this issue.

An individual decided to open a student loan without my authorization. Sallie Mae never checked if my living address was correct nor my date of birth. They processed the loan and gave the school (Columbia College of NY) the funds. They refuse to refund or provide information. Second, they refused to send a contract copy to me. I wouldn't pay and now I'm fighting them everyday, especially the collectors. I have evidence and the IP address of where the individual used to process the loan. They call me by the individual’s name and his date of birth. After they wouldn't give me the information for the past three years, I had to pursue a lawyer and he alone got it all. Then I found Lexlaw.com to help with the letters to all my creditors. I have not lost yet! I will triumph! God is in control and I will not let these thieves take my pride and my hard work. I fought for this country and was wounded by the enemies and now this is what you do to a vet? Hell, no - and I won’t take it anymore. Let’s all stand and stop these thieves. I will plaster and discredit these morons until I die!

My loans were transferred from Citibank to Sallie Mae, and the experience has been terrible. I have six different student loans, and they have different interest rates, but the loans are all consolidated and I pay one fee each month. There was one loan with a higher interest rate, and I wanted to pay it off completely, so a customer service person separated out that loan for me, and I paid it off. However, when she did that, she took me off automatic bill pay and never put me back on. I missed one payment (because I thought I was on automatic bill pay), and my interest rates were raised. I have called numerous times over the past four months to try to get this issue resolved, always with the customer service person promising that they will personally make sure that the problem is resolved, but so far it hasn't been solved. This is extremely frustrating, and I am being penalized for their error.

Back in October, my student loan was unfortunately sold to Sallie Mae by Citibank. The Sallie Mae website is terrible! You can't view a proper statement of past months and they bill you for late fees even when you pay it on time. I called recently regarding this issue and they claim that it's Citibank charging the late fees when Citibank hasn't held the loan since October 2011. I have a letter from SM that describes the transfer of the loan and it even says "outstanding late fees 0.00". Those in Customer Service are, shall we say, less than intelligent and I demanded to be transferred to someone who knew what they were doing and this person wasn't any better. So how can Citibank, all of a sudden, be wanting to collect any and why 5 months later?! Any time I've tried to pay extra on my loan(s), it never goes to the principal - always ends up on interest. I will never pay these loans off and I think that is the point of how they they perform their business practices. I am so disgusted by the things that I have read on this site of the things SM has done to people. I wish there were some way to get my loans out of there!

Sallie Mae student loan: Sallie Mae has been, since September 2011, not applying my checks to my account and not responding to letters I have been mailing them, faxes, and emails with regard to my account. Sallie Mae has not responded to any fax, email, or written mail that I have sent over the last few months. When confronted about the missing payments, Sallie Mae reluctantly cooperated with applying the payments. The only phone call I have received from Sallie Mae since the summer of 2011 has been from the manager who told me that they were applying the payments for September, October, and November 2011 to my account.

I received a call about my son's loans, and the rep stated he was no longer in his program, because he missed a payment. He called them back and said he had not missed a payment. The rep told him the VP wanted him to pay more money every month. He has payments set up on the previous amount quoted until December 2012. He will never be able to support this economy because of the interest compounded. Every time he thinks he has this settled, there is another call or change. Someone needs to stop the legal loansharking by Sallie Mae.

My grandson used me as co-signer and I am now responsible for his loan. I was never contacted by Sallie Mae nor did I ever sign anything. My grandson did it over the internet. Most of the information was not correct. I have written Sallie Mae and contacted them from day one and nothing. They tell me that they are sorry but I am the cosigner on his student loan. He was 18 at the time and no job. I feel that if they did their job, they would have found out that the information he gave them was not correct. I just want my name removed!

I attempted to pay in full $21k which is the remainder of my balance with Sallie Mae. Sallie Mae has been compounding my interest on my supposed consolidated loan. Rather than putting the loans together and charging me 1 interest rate, they combined the amount and charged me 28.25% on my loan. They refused to separate the loans.

My problems began with Sallie Mae, after I co-signed a loan for my sister. She had a business go under and went through a divorce, forcing her to file bankruptcy. When this happened, Sallie Mae, with no prior contact to me, consolidated her loan into my account. I have two student loans of my own with them. They were charging me late fees and calling my house and employer up to ten times a day.

A couple of years ago, I began cosigning loans for my grandson. He flunked out and began ducking my calls. I got stuck (so I thought) for four of his loans. I began paying on them. I have paid a lot, bringing the balance from about $25k down to just over $20k. I finally got hold of the boy yesterday. He claimed he is paying $200 a month on one group of loans and $400 on another (seven loans altogether). I tried to call Sallie Mae this morning. I have talked to three people, all offshore. They didn't seem to know what they're doing. I was trying to ask the woman the first time if she could tell whether he's paying on these loans or not. She kept saying things like, "you'll just have to keep paying on the loans" or "is he paying the loans?".

Sallie Mae will not fix their reporting error. I am a deployed soldier in Afghanistan. In May, a month before I left for deployment, I submitted deployment related deferment paperwork. They lost it. I did not realize I was being reported as "late" because, of course, I am at war and kind of busy. I was able to resubmit the paperwork in October, but they refused to go back and change my payment history for July and August because the "non-payment was reported correctly". I wanted to buy a home (what would have been mine and my wife's first), but I cannot because I have "payments" within the last year.

I am a co-signer on a student loan. Student is dying of bone marrow cancer, on trach and feeding tube. I am only source of income. We are getting an offer in compromise from federal and state tax due. Sallie Mae wants to increase payment each year. No offer in compromise possible. They call every week. I am stressed and feel harassed. Money is in the bank every month for the auto payment. What can be done to get relief short of my death? Our medical expenses are off the scale. We have lost everything. Now, Sallie Mae’s intimidation is unbearable, any advice?

Incompetent/Unhelpful Customer Service: I have student loans that I pay regularly every month. I have applied for the Income-Based Repayment (IBR) plan every year. Last year, when it was time to reapply for the IBR, I had to call 4 different times. I received 4 different answers as to what was going on with the processing of my application. One person told me I didn't submit all the paperwork, even though I did.

I co-signed for a friend with the assumption that after 15 months with on time payments that my name would be removed from the loan. After 15 months, I called and was told it had to be 24 months before the removal of my name. Well after 24 months when I called, I filled out the paper work and turned it in. Now they tell me that her credit score is not quite high enough and to try again in 60 days. This is a scam and there was never a mention of a credit score even though she has made all her payments to Sallie Mae on time. I will never ever do business with these scam artists again! Watch out for this trap from Sallie Mae.

My daughter has a student loan with Sallie Mae. She lives in London, UK and in order for he to make her payments we had to set up a bank account here in the USA. The account is in both her name and my husband's name. While she was doing her PhD. work she requested and thought she had received a deferment on her loan. However, because the bank account is also in his name my husband checks it regularly. We noticed that Sallie Mae had been deducting payments from the account. So in order to help our daughter we have made certain that there are sufficient funds to cover these deductions. But the really odd thing is that having made the deduction at the beginning of the month, Sallie Mae returns it the beginning of the following month and within a matter of days, makes the same deduction again.

I have private student loans from Sallie Mae. Even when I paid on time, I still received phone calls wanting money. I called the customer advocate and requested the calls to stop. They stopped and so did any contact with them. No billing statements, no online account access, etc. Nothing. They changed the monthly amount due without telling me. I had no idea what to pay. They even put my loans in default without telling me. I only knew by a letter from the collection agency. After they denied me access to my own account, they almost doubled the amount of my loans with fees and interest. Then they conveniently placed it in default to get the tax write-off and placed it in collections with a company that they are affiliated with.

My daughter is in the Army and currently deployed in Afghanistan. She is enrolled in the SLRP program and the Army makes a payment of $7005 to Sallie Mae annually. A payment was made on August 25, 2011 and has not been posted to her account. The monies posted from the last payment they showed in 11/10 made her payments through February of 2012.

In late 2011, my student loan was moved from Citibank to Sallie Mae (not by my choice). For many years, I have been making payments in excess of my "minimum due" to pay down the principal balance on my loans. Sallie Mae's general practice is to apply additional funds to the next payment, rather than to the principle balance. For the last 4-5 months, Sallie Mae has required that I make the overpayment, and then wait 2-4 days for the payment to post and then call them back to have my overpayment applied to the principle balance. I have called back each month, met resistance from front line agents, and then had my excessive payments moved to apply to principle balances only after demanding a supervisor.

I am sick of dealing with Sallie Mae. I live overseas, and they charged me $14.00 administration fee to pay with my credit card. I do not have a bank account in the US, since I do not live here. They also began contacting me via email. I responded, and then they said I haven't contacted them (I have been unemployed for 4 months and let them know this in January 2012). Then, they try to add late fees to my account. This is trickery used to get more money. I am sick of it.

It was advertised at 2.5% and it slid up to 7% and I paid regularly for 7 years. Not a single missed payment. They lied to me and said if you keep paying, your sliding scale % will be between 2.5 and 8%. For me to be at 7% after 6 years of paying back like clockwork is insane. The debt is barely going down!

Late 2011, with no real notice, I was informed Sallie Mae now owns my Student loan. I had years with Citigroup and no problems. I was set up on the electronic email bill notice and would pay each month with no problems. As soon as Sallie Mae took over, they allowed me to do the same electronic notice and payment and then with no notice switched it to paper.

In Dec 2011, I set up payment arrangements with Sallie Mae. On Jan 3, the first payment came out as scheduled and planned, my scheduled payments were Jan 3rd, Feb 25th, March 24th and April 21st. On Jan 31, they took another (unauthorized) payment out which sent my account into overdraft.

My son received student loans from Sallie Mae. To help him, I co-signed on the loan. They have begun calling my son and I everyday and sometimes, twice a day. They insist on you providing them with confidential information such as birth date and social security number before they will talk to you. When you refuse to provide them with that confidential information, they say that they can not talk to you but then keep calling you - phone harassment. They refused to extend my son's loan even though he remains unemployed after graduation, causing us to make his payments. We have made the payments, but they continue to call and harass us.

In 2010, I received notice from Sallie Mae that my student loan was in default. I tried several times to make financial arrangements with them. I explained that I was disabled & my only source of income was my disability check. They sent me paperwork numerous times that I filled out and returned. They sent me from department to department, giving me the run around. No one was willing to make actual payment arrangements. They would contradict each department or service representative. They would tell me another company had purchased my loan and I had to speak to them to make arrangements.

My daughter used my phone number for her student loans that she is not paying. My daughter and I are no longer speaking. She no longer lives in this state and they have her address in Louisiana. I have asked them to take my number out of their system twice and they replied I would have to have her contact them to do that. I no longer have contact with my daughter because of the choices she has made. I am not the co-signer and they need to quit calling me.

I believe that they are harassing my family by calling so much. They got our payment and still call ten times a day. When I asked why they make so many calls, they did not answer. They are not happy we make payments. They are not happy someone answers the phone. I am scared for my safety when they are so rude to me on the phone. Are they trying to harm us?

Left without living expenses because of Sallie Mae's garnishing. Sallie Mae never let me know they were going to contact job and garner wages. Now my job is pissed because of their doing. I will lose my house and all I have. I was a fool to believe what they told me.

I sent a forbearance to Sallie Mae on 12/26/2010, along with a letter stating why I am unable to work (health reasons). On 1/16/2012, I received an email with the same account number stating that "we are happy to inform you no longer have a balance." I believed that the issue was done, however, calls and mailings continued. I then sent a copy of the forbearance, and letter to the three different addresses on the various mailings I have gotten. I also responded to emails the same. Now, they are calling asking for personal information over the phone, I told them I do not give personal information over the phone ever and have sent them the documents they are requesting 3 times by mail. They acknowledge having the forbearance but not the letter. I sent a copy of the letter twice. They said the only way to stop the calls is to give them my information over the phone because their processing department is behind. This did not make sense. On 2 different occasions, I was even yelled at for not cooperating and told it was my fault that they have to call.

My daughter has $150,000 + loans with several banks that are past due. Before their due date, I had requested to have the loan information sent to me. My daughter had to "okay" this situation since I am not the only one who co-sign. She did at least twice. We have to sit down together and work out a payment plan with all the banks but first need the requested material to make intelligent decisions.

Student Loan - My granddaughter was medically discharged from her college. I’m wondering why I am still being held accountable for the bill, if she did not even get a chance to attend. What paperwork or forms do I have to use to help with my situation?

When time came for payments to start on my son's loans, we started making payments with no problem. Then we where absolutely swamped with mail and phone calls saying we were late. I called and asked how many loans does he have. The answer two. I was very confused because we had been paying on more than two and they where screaming we were late. After several more calls, and answers, I finally found out (through a US Senators office) how many loans he had out. It was then I noticed the double billings, one bill sent to him, one bill sent to me and another to his mother. It turns out we had been paying double on two loans and nothing on others.

Last year, I paid $3000 (my federal tax return) towards my higher interest loan, Loan 4. Sallie Mae then adjusted my payments such that less of my monthly $361.50 payment went towards the principal of Loan 4 (effectively, I'm now paying my lower interest loans off faster). Consequently, very little of my $361.50 monthly payment goes towards the principal of Loan 4 now (actually of the $53 that goes towards Loan 4 now, $32ish is interest alone). Of course, I contacted Sallie Mae to request that the distribution of my payments revert back to the way they were before I made my $3000 payment. I spoke to at least 3 Sallie Mae reps via phone and another 3 via email, only one of them understood what I was saying. That one representative who finally seemed to understand my complaint said he'd take care of it, then ultimately failed to correct the issue.

Back in 2010, Sallie Mae failed to send out my payment coupons. After many calls and one and a half months late, I got them. I called customer service and got someone in India. They told me since Sallie Mae did not send out payment coupons, make 3 payments right away and you won't be charged late fees, which I did. Of course, now I'm being charged. The payment coupons say $71.43. And I finally got internet access and a temporary password from Sallie Mae a couple of weeks ago, since Sallie Mae locked me out of their website back in 2010 after I could not remember the address where I was staying when I got the loan. Online, the payment due is $90.00 and I have been paying $80.00 with the coupon that says $71.43. So Sallie Mae has been taking the overpayment and applying it to late fees that I did not even know about and they have been charging them since 2010.

To everyone fighting to get on/stay on Sallie Mae's Income Based Repayment Plan (IBR):

I went to AIU for my college degree. I did not finish, because I ended up sick, and need to relocate back home to the Virgin Islands. Sallie Mae has been my loan provider, and has not seemed to be able to assist me in my situation. I am not able to pay this big bill they presented to me, and now they are threatening me to garnish my wages, which I don’t have. I live on a fixed budget and income. I tried to get my payments lowered, and consolidated, and they told me that they tried to help me too many times, with no help from me. Who did they talk to? When did this happen?

I have been dealing with Sallie Mae's non-sense since August 2011. They screwed up my first loan, which resulted in me having to take out a second loan with them. Every time I called, I spoke with someone new, who apparently did not read the script correctly or speak proper English. I was always misinformed. I asked to speak with supervisors and they never really addressed my concerns.

For the last year I have had nothing but problems with Sallie Mae. A year ago I filed my taxes and was supposed to get $5061. On February 11, 2011 I received a letter from the Department of the Treasury Stating that Sallie got all $5,061 of my taxes. A few moths later I received a letter from Sallie Mae stating that I owe them $11,199 and that I have not made one payment to them. I wrote letter after letter stating that they got all of my tax return, so why won’t they accept that as a payment? I get another letter from them stating that I have never made a payment to them, which is a lie. I got the letter from the IRS stating they did. So I went to the BBB and made a complaint against them. They finally called me back and I received a letter from Sallie Mae stating they would not take my taxes anymore because they are going to look into it which is a lie.

I have a loan with SM. I asked them for a 1098. They replied that it's not a student loan. However, my credit report has it listed as a student loan.

Sallie Mae won't allow me to lower my payments. After struggling to make school loan payments, I received a kind notice from my college suggesting that I change my repayment options in order to lower my payments. I logged into Sallie Mae, tried changing my repayment options and had to fill out an IBR form and send it back. It's been over a week and I haven't even received any sort of response from them pertaining to the status of lowering my payments. My loan payments haven't changed to reflect changing my repayment options and I never received a letter or even an email stating that I was denied. How are we supposed to lower our payments when they won't even have the courtesy of responding to repayment submission?

Harassing phone calls. Sallie Mae calls me about 20 times a week. They also call former friends and half-relatives with whom I am no longer amicable. They told Sallie Mae's representatives, but they continue to call.

My son has a student loan from when he lived (here) at home. He gave his cell phone number and our (his parents) home number as well. We were not co-signers on his student loan. Premier has been calling our home for approx. a year and bickering at us about our son's deferments on his student loan. We explained to these people that he does not live here and has his own cell phone. We asked that our number be removed from their call list as we are disabled and have anxiety issues over the harassment.

In April, 2009, Sallie Mae didn't credit my payment. All my payment was automatically set to send out by my bank and was never late. I called them to fix the problem and also sent out a dispute claim. They sent me a letter saying that they found nothing wrong and will not fix the problem. They sent my defaulted loan to the credit bureau and collection department which is also just another part of Sallie Mae. I decided to stop paying until we get this resolved.

Sallie Mae acquired one of my loans from Great Lakes at some point (heaven forbid the notify an account holder) in the past year or two. I took a 6-month unemployment deferment in March 2011, filed through Great Lakes. I was assured it covered all my loans, had I known SM had one, I would have confirmed with them as well. Other than receiving the approval letter, no type of communication: mail, email or by phone, was initiated until September 2011, when my deferment was up. I received a call from a SM rep (didn't think anything of it then), asking if I wanted to set up a payment plan. I requested another unemployment deferment, which was approved, and covered all loans from SM and GL.

Sallie Mae charges forbearance fees that recent graduates can't afford. I wanted to do the right thing and make payments on my loans, but they are wanting me to pay more than I could so I decided to put my loans into forbearance until I figure out what to do. They wanted me to pay $150 fee just to put my loans in forbearance. Well next thing you know, my loans defaulted and now are in collections. I fell into their trap and they got me by the you know what. So I decided to file bankruptcy. Little did I know that you are not allowed to file bankruptcy on your student loans. That is the trick! Sallie Mae gets rich because of that simple fact! This needs to end!

I have a private student loan from Sallie Mae, which I borrowed in the years 2002-2004, for college. My loan is now 30% higher than the amount that I originally borrowed. Eventually, it will be double. When I borrowed the loan, I was not even told that I would not be able to obtain a deferment, if I needed one. I was also not told that I would be charged to go on a forbearance. Also, I was not told that if I miss three payments, my loan would default automatically, and if it defaults, they will add an additional 25% of the loan on top of the entire balance.

One day, Sallie Mae had contacted me to update my personal information on the account with them. I did not think this was strange at all. They were my loan company. Regardless of how unfair they are, they have my credit in their hands, so I just pay my bill and deal with life. But this particular man was a bit strange when he was speaking to me. He asked if my address was the same and then a cell phone number and a house number.

I took out a loan with Sallie Mae for the 2010-2011 school year. (My first year in college at Rutgers) Things didn't go so well and I was forced to take a medial leave of absence due to anxiety. Because I was no longer a full time student, my $25 payments were raised to $238 a month starting in November 2011. It's now February and I still have not been able to find a job to help my mother make the payments. When I called an agent to see what could be done, I was stonewalled. The only advice I was given was to default on the loan. Yes, the agent informed me confidentially as she said she could lose her job, that my best bet would be to default on my payments so I could apply for some sort of hardship deferment.

When we signed the papers, we knew that we, my granddaughter and I, would have to pay the interest on the loan, but it is so high. Our original papers stated that our interest would be between 0 and 5% and was fine the first few month. But by December, the amount went from $45.00 (I was sending in $200.00 a month to get it down fast for her) to now paying $178.00 a month with a 20 % interest rate! I have excellent credit and could not understand this. I called to be told that all first years get this rate and the it goes down.

This has been going on since 10/11. They now are harassing me in that they call daily, seven days a week, several times a day, flood me with email, and letters. They are contacting my family.

I have been making payments in recent months toward the principal balance of my student loans, which were recently taken over by Sallie Mae. Instead of these payments being applied to the principal, as I indicated they should be, Sallie Mae has been applying them as early monthly payments, spreading the amount over three or four months usually. I am making these payments so I can whittle down my principal balance and reduce the amount of interest I'll pay in the long run. But by spreading them across my monthly payments instead and keeping my principal balance higher for longer, Sallie Mae is making more interest off my loans. I contacted Sallie Mae, and they said there was nothing they could do. That was how they applied payments. This seems wrong on so many levels, but what can I do? They are already making tens of thousands off of my interest. How is someone supposed to make progress on their debt if they can't make payments on the principal?

I begged Sallie Mae for years to consider the fact that I was a teacher making low income, teaching those students in New Orleans behind in reading and math (Title One). They never listened to me and now are garnishing my meager salary so that I can barely pay rent and groceries. They have basically sentenced me to an old-England debtor's prison from which I can't escape. In the meantime, I am faithfully reaching out to those students in New Orleans behind in reading and math, those students who were rescued from rooftops and lost everything they had. Shame, shame, shame, on your corporate greed machine.

I have a student loan with Sallie Mae and my grandmother co-signed with me. I try to get the loan out of her name into my name and I also try to put it with my other consolidation. But Sallie Mae told me that I could not do either because it's a private loan. Sallie Mae also told me that the only way I can get the loan into my name is by going to a bank to take out the loan with them, and then take the money that I receive from the bank and pay them off. So, my question is, why do a person have to go through all those changes when Sallie Mae should have the means to allow a person to have their loan put in their name?