Royal United Mortgage Reviews

BEWARE!!!! Especially of Andrew ** and his supposed COO Mike **. Do your homework and check the numbers! They promise you everything and a nightmare is what you will get!!! CONSTANTLY CHANGING NUMBERS ESCALATING TILL THE END!!! BEWARE!!! Pay attention to the phone number through text and talk. Are they in Indiana? New York? Georgia? Straight up crooked!!!

After a month of sending documentation, proof of income, expenses, personal identification, tax returns, my work documents, etc., etc., they suddenly cut off all communication with me and made me pay for a property appraisal, which was ultimately the only winner of this entire process. My application was denied. I feel it was very unfair due to the lack of preparation of the person who reviews the applicant's income, because they never understood how taxes were declared in another country. They clung to procedures, comparing them to those in the USA, and yet they were given all the information for absolutely nothing. I am very disappointed with this company, and since it was my first time, it left me with a very bad experience. I absolutely do NOT recommend them.

I realized that didn't need the loan. I sent it back and they transferred the loan. I am stuck. Please help me someone. Is there anyone who can help. Could someone help me. I am under duress. Is there any number I can call.

When I contacted Royal United through Lending Tree, they were friendly and told me everything they thought I wanted to hear. They said they could match my current 5.25 interest rate or get "in the ballpark" of it. They said we could roll in closing costs, etc. AND they sent me "PROOF" of how wonderful they are. Being the skeptic I am, I did my own think and didn't take them at their word. I did my research and asked questions - neither met with approval from Royal United.

Lendingtree forwarded a request for a home equity loan to Royal United. It quickly became clear after being handed from one employee to the next and listening to their repeated conversations this is a low quality financial institution if not an outright scam. I cut contact and went on with my life. Days later I get (2) text messages from people claiming to be Vice Presidents at Royal United. Jordan ** is the most aggressive, he continues to text me long after I demanded he cease all contact.

I was looking for a way to consolidate my credit card bills. I was asked if they could to a credit check and was PROMISED it would be a soft pull and would not hurt my credit score. Well it turned out to be a hard pull and has hurt my credit score. When I complained about it they fluffed it off saying "Oh well, that will go away." Well it hasn't. I wisely decided not to go with this company. If they lied about this what else would they lie about? My credit still shows the hit.

I was called at 7:53am CST on March 3rd, 2025. Caller hung up when I answered. I returned the call and got someone, not sure who it was, but I was pretty aggressive with them because they're a mortgage company of some sort reaching out to people prior to 8am on a SUNDAY. The employee and I exchanged words, he told me to kick rocks, and that the unemployment line was open. He ended up hanging up, and then proceeded to call me back to back to back 34 times from 8am, to 3pm CST. (photos attached of phone numbers incoming and times)

The communication with this company is the worst I have ever seen. Weeks with no response re the status of my application. They promise a closing date for the loan which comes and goes without an answer.

Steering Clear!!!! Jeremy was sooo helpful until we found out that he was running our loan with false information so I was approved til I turned in tax returns and my income didn't match so was then denied while trying to close on a house!!!

I would stray from this group. They give you personal stories of themselves to reel you in. Check your credit and then do not get back with you. I ended up having to call them and Cole was rude. Do yourself a favor and look elsewhere.

This is what happen to me. Royal United told me I could get cash back out of my home, bugging me every day about getting everything ready for the appraiser to come out and finally did but they cancelled my loan without telling me. The man that did the appraisal told me and then told me he didn’t finish the work. This place has all my info and my address. I’m wondering if they are selling it on the black web.

Royal United Mortgage called me offering a refinance Mortgage, I told them they wouldn't be able to help me as 6 other mortgage companies were unable to help me. All of which told me in the first 15 mins that they couldn't help me, but they convinced me to let them try. After about 15 mins they said they could help me, but I had to pay 650 for an appraisal on my house. They told me the loan was no problem, I was sure to get it as long as the house came in at the estimated value. The house came in at 165,000 which they said was still good enough for the loan but would be a little less. Then called me back and said I needed to get some remarks off my credit report which I was able to do, and told me I needed to switch insurance carriers which they switched for me without my permission then sent me a denial letter.

They sure will tell you a good story but in the end it will cost you. Spend weeks dealing with this company and spent Over 600$ to get nowhere. 10 people from 10 different numbers call you all day, appraisal was a joke at best. Guy came out to the house, took pictures and left. 15 mins total he was there, for 620$. What a scam!!! Now I’m out 620$ with no reimbursement. Never will I recommend this company to anyone.

Hello, person reading this review. Have you never heard of Royal United before either? Are your credit cards nearly maxed out? Are you poor and desperate while also somehow owning your home? Did you figure that taking out an equity home loan would fix all your problems? There's a reason why you've never heard of Royal United. They're con men, through and through. They'll string you along, make you jump through hoop after hoop, only to hit you with some insane demand AGAIN. For me, it was the insane 600 appraisal fee. I called around. The big companies don't do that appraisal fee. Nor do they ask you insanely personal questions that invade your privacy. They have the common courtesy to at least deny you to your FACE instead of slapping you with an email a few days later after all the running around you did for them. They forced me to ruin my credit even further, and for that I can never forgive them.

I wish I had read these reviews prior to wasting my time as well. I started the process with Taylor in June 0f 2023. The company has a really good tactic of storytelling. They share what seems to be all about their lives, families, work history etc. I admit this was a nice touch but now I know it was really BS, and they do it; to buy time. Taylor disappeared about 3 weeks into the process. Not returning calls or text. She suggested I pay off a large credit card and my loan would have no problem getting funded. So I did.

Do not use this company. I applied for a refi. 1st Mortgage and the original loan quoted was for 200k, I was looking to pay off some debt and do a renovation to my property before the sale. I sent them all documents they asked for within 24 hours and paid for an appraisal ($500) which came in higher than expected. Then they told me they may have to lower my loan amount due to DTI which I said was fine and asked for an updated quote, option 2 was that if I got a co-signer I could potentially get the 200k. I sent them information for my co-signer and then also asked for a new loan quote for just myself in case the co-signer fell through. That was over three weeks ago and all now I haven't heard anything back.

I did a refinance and it ended up being a pretty smooth experience. All online/over the phone. Not quite the cheapest, but so much easier than the refinance I did with PNC a few years ago. My Loan Officer was very responsive to texts and emails, walked me through all of the fees and loan details throughout the process.

I was contacted by this company and they tried to get me to take a mortgage...they make it sound simple and I would be approved...they told me they would call me and they wouldn't...they told me they called me and I showed no incoming call from them...they also reviewed my credit and continued to tell me I was approved...they again told me they would call me and they wouldn't answer my call nor would they call me back...I told them I was going to miss loan payments and they assured me I was getting the loan and not to worry...because they lied to me, my credit score has gone down over 140 points...

Mike **, with Royal United was Awesome! I did a cash out refinance. Everything was very clear and went smoothly. Most impressively I closed in seven days. I highly recommend Royal United and Mike **. A Great Experience all around.