Royal United Mortgage Reviews
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About Royal United Mortgage
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Royal United Mortgage (NLMS #13390) is an employee-owned mortgage lender based out of Indianapolis, Indiana. It touts a personalized approach to mortgage lending in which applicants speak with a loan officer to discuss their financial goals. To start the application process, you provide your contact information, and a loan advisor reaches out to you. The company is currently licensed or registered to provide mortgage products in 34 states nationwide.
- Dedicated loan advisor to offer customized options
- In-house underwriters can mean faster loan processing
- Several loan options available
- Application process isn't 100% online
- Not available in all 50 states
- No USDA loans
Rates
Unlike some mortgage lenders, Royal United Mortgage doesn’t post its current mortgage rates online. You will need to contact the company and begin the application process to get a customized rate quote.
Interest rates are affected by several personal factors, including a borrower’s credit history and debt-to-income (DTI) ratio. Borrowers with excellent credit (800 and above) and low DTI ratios are likely to be offered better interest rates than borrowers with lower credit scores and higher DTI ratios.
Application process
You begin the application process by completing a contact form found in the “Get Started” section of the company’s website. You'll need to provide a phone number and an email address for a loan advisor to reach you and schedule a time to discuss your financial goals.
When you talk with your loan advisor, be prepared to answer questions about your income and assets. They may also ask you to submit financial documentation, like W-2s and bank statements. In addition, the company pulls your credit report to help determine your eligibility.
Once your application is complete, you may receive an approval decision fairly quickly. The company doesn’t outsource its underwriting component, which means your loan could be processed in as little as two to three weeks.
Royal United Mortgage application features
Royal United does not enable online applications or mobile document downloads, but it offers rate locks and certified approval letters to borrowers.
| Features | Availability |
|---|---|
| Online application | |
| Mobile document upload | |
| Physical branches | 4 states |
| Publishes minimum rate on website | |
| Rate lock | |
| Pre-qualification (no hard credit pull) | |
| Certified approval letter |
Loan types
Royal United Mortgage offers a variety of lending options, including conventional mortgages, home improvement loans, cash-out refinances, HELOCS, FHA loans, USDA loans and VA loans. Although the company offers government-backed mortgages, it specializes in conventional mortgage loans. Typical loan terms for conventional mortgages are 15 years or 30 years.
Refinancing
In 2024 (the most recent data year available), most of the loans Royal United Mortgage originated were for refinancing (about 97%). Only a small portion (about 3%) were for home purchases. Historically, the company has consistently originated far more refinances than home purchases.
Home purchase vs. refinance loans by year
| 2024 | 2023 | 2022 | |
|---|---|---|---|
| Home purchase loans | 3.10% | 4.79% | 5.99% |
| Refinance loans | 96.9% | 95.21% | 94.01% |
HELOC and home equity loans
Royal United Mortgage offers both HELOC and home equity loan options. Before you apply for either, you’ll need to discuss your short-term and long-term goals with your loan advisor. Your loan advisor can then help you decide which may be a better fit for your situation.
A home equity loan may be best for a borrower who wants to fund a home renovation project with high upfront costs. On the other hand, a HELOC may be a better option for a homeowner who needs consistent access to cash over an extended period of time (like for emergencies or home repairs).
Although the company doesn’t disclose its borrower requirements for HELOCs or home equity loans, most lenders require at least 15% equity in your home to qualify. You may also need a minimum credit score of 620 and a DTI ratio of 43% or less.
Requirements
Royal United Mortgage doesn’t specify its borrower requirements online. However, most lenders require at least a 620 credit score to qualify for a conventional loan. Credit score requirements are often lower on government-backed mortgages like FHA and VA loans.
In addition, the minimum down payment for most conventional mortgages is 3%. Borrowers with at least a 580 credit score may qualify for a 3.5% down payment on an FHA loan, while down payments are typically not required on VA loans.
National mortgage requirements by type
The table below outlines the different requirements by mortgage type.
| Min. credit score | Min. down payment | Compare with other lenders | |
|---|---|---|---|
| Conventional | Typically 620 | Typically 3% | Mortgage lenders |
| FHA | 500 | 3.5% with 580 credit score | FHA lenders |
| VA | Set by lender (often 580) | 0% | VA lenders |
For other loan types, read our guides on USDA loans.
Costs and fees
Royal United Mortgage doesn’t disclose the fees it charges on new loans. However, you can expect to pay closing costs between 2% and 5% of the loan amount. The closing costs generally include fees for the appraisal, lender fees (e.g., credit report fee, origination fee, discount points), title fees, insurance and property taxes.
Going over the estimate of all the fees and charges associated with a loan is essential before you enter into a contractual agreement. The lender should provide this estimate, along with a rate quote, after you receive preapproval.
FAQ
What is Royal United Mortgage?
Royal United Mortgage is a privately held mortgage lender headquartered in Indianapolis, Indiana. It offers:
- Conventional mortgages
- FHA loans
- VA loans
- Cash-out refinances
- Home equity loans
- HELOCs
Is Royal United Mortgage legit?
Royal United Mortgage is a reputable lender that has been operating since 2008. As of publishing, the company is authorized to conduct business in 34 states, according to NMLS Consumer Access.
Where is Royal United Mortgage available?
Royal United Mortgage is available in 34 states. The company currently has six branch locations in five states: Arizona, Illinois, Missouri, Ohio and Texas.
Royal United Mortgage Reviews
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Reviewed Feb. 17, 2026
BEWARE!!!! Especially of Andrew ** and his supposed COO Mike **. Do your homework and check the numbers! They promise you everything and a nightmare is what you will get!!! CONSTANTLY CHANGING NUMBERS ESCALATING TILL THE END!!! BEWARE!!! Pay attention to the phone number through text and talk. Are they in Indiana? New York? Georgia? Straight up crooked!!!
Reviewed Oct. 25, 2025
After a month of sending documentation, proof of income, expenses, personal identification, tax returns, my work documents, etc., etc., they suddenly cut off all communication with me and made me pay for a property appraisal, which was ultimately the only winner of this entire process. My application was denied. I feel it was very unfair due to the lack of preparation of the person who reviews the applicant's income, because they never understood how taxes were declared in another country. They clung to procedures, comparing them to those in the USA, and yet they were given all the information for absolutely nothing. I am very disappointed with this company, and since it was my first time, it left me with a very bad experience. I absolutely do NOT recommend them.
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Reviewed Oct. 15, 2025
I realized that didn't need the loan. I sent it back and they transferred the loan. I am stuck. Please help me someone. Is there anyone who can help. Could someone help me. I am under duress. Is there any number I can call.
Reviewed July 17, 2025
When I contacted Royal United through Lending Tree, they were friendly and told me everything they thought I wanted to hear. They said they could match my current 5.25 interest rate or get "in the ballpark" of it. They said we could roll in closing costs, etc. AND they sent me "PROOF" of how wonderful they are. Being the skeptic I am, I did my own think and didn't take them at their word. I did my research and asked questions - neither met with approval from Royal United.
BUT, when I started asking for the TILA (Truth in Lending Disclosures) they started avoiding the questions with "I'll have to check", "I can't get that until the paperwork is processed" etc. and kept pointing back to their so-called awards and stellar ratings (which I haven't been able to actually find). I went up the ladder three times and each supervisor was more and more agitated and rude to me. I am a degreed financial professional with 2 dual Masters degrees and 45 years of experience and they kept trying to 'educate' me on the terms and how this process is completed. Seriously?! I teach this stuff to my clients! Then the last one very commented "Well it seems your questions are all about the price." Well DUH! When one is borrowing in excess of $75,000 the price - interest, closing costs, etc. - are sort of important!
I stubbornly forced the issue and was finally provided with the TILA disclosures which included excessive charges not only in the services being charged but in the charges for those services. For example:
1) To start, the interest rate was no where NEAR what was promised. Even paying thousands in points, it was nearly 2 points above our current rate. That isn't "in the ballpark"! It's not even in the same time zone!2) In my State the amount that can be charged for a residential appraisal is capped by law at $500 with the average in my City being $350, but Royal United was charging me $800!
3) They are also charging an Appraisal Update Fee which is only required when reviewing another appraiser's report which is irrelevant in this instance.4) Royal United was charging me for a survey, title insurance and title insurance endorsements. NONE of these are necessary because this is a re-finance of a property that has been owned by me since 2012 and my parents for 40 years prior to that.
5) The credit reporting fee charged is 17 times the National Average.
6) The credit verification fee is 16 times the National Average.
Frankly, this is the most greedy, amateurish, rude and dishonest mortgage company with whom I have ever dealt in all my 45 years as an accountant and financial professional. Run quickly from them and find some one more reputable.
Reviewed June 10, 2025
Lendingtree forwarded a request for a home equity loan to Royal United. It quickly became clear after being handed from one employee to the next and listening to their repeated conversations this is a low quality financial institution if not an outright scam. I cut contact and went on with my life. Days later I get (2) text messages from people claiming to be Vice Presidents at Royal United. Jordan ** is the most aggressive, he continues to text me long after I demanded he cease all contact.
Their offers are so goo they cant put it in writing BUT these offers are so lucrative I would have to claim them as income with the IRS. He sends a ridiculous screenshot of a payment amortization claiming to cut my mortgage to just 8 years. I laugh it off as ridiculous. They then start going line by line through my credit report (via text) disparaging my decisions (I do have a full transcript of the text exchange for anyone interested). I will not be shocked if my personal info is now sold to every scam artist under the sun. Please save yourself the hassle, steer far away from this company at all costs.
Reviewed May 16, 2025
I was looking for a way to consolidate my credit card bills. I was asked if they could to a credit check and was PROMISED it would be a soft pull and would not hurt my credit score. Well it turned out to be a hard pull and has hurt my credit score. When I complained about it they fluffed it off saying "Oh well, that will go away." Well it hasn't. I wisely decided not to go with this company. If they lied about this what else would they lie about? My credit still shows the hit.
Reviewed March 23, 2025
I was called at 7:53am CST on March 3rd, 2025. Caller hung up when I answered. I returned the call and got someone, not sure who it was, but I was pretty aggressive with them because they're a mortgage company of some sort reaching out to people prior to 8am on a SUNDAY. The employee and I exchanged words, he told me to kick rocks, and that the unemployment line was open. He ended up hanging up, and then proceeded to call me back to back to back 34 times from 8am, to 3pm CST. (photos attached of phone numbers incoming and times)
I also received a text message (photo attached) from the suspected person I was speaking with, and again, my response was pretty aggressive. This employee obviously thinks this is a game. I have never contacted this company, I have no idea who they are, I am in the process of refinancing my house with my CURRENT mortgage company. This place will never, ever, be on my list for use. Whoever this employee was that was acting like a child, should have his phone usage revoked. What a disgusting company. To add to all of this, the company in discussion was filed against in court during year 2021 for this sort of thing. Continued to call consumers who had requested that the calls stop. Placed unsolicited calls prior to 8am. Case # 1:21-cv-21626. State of Florida. This company is awful.
Reviewed Jan. 15, 2025
The communication with this company is the worst I have ever seen. Weeks with no response re the status of my application. They promise a closing date for the loan which comes and goes without an answer.
Reviewed Nov. 2, 2024
Steering Clear!!!! Jeremy was sooo helpful until we found out that he was running our loan with false information so I was approved til I turned in tax returns and my income didn't match so was then denied while trying to close on a house!!!
Reviewed Oct. 4, 2024
I would stray from this group. They give you personal stories of themselves to reel you in. Check your credit and then do not get back with you. I ended up having to call them and Cole was rude. Do yourself a favor and look elsewhere.
Royal United Mortgage Company Information
- Company Name:
- Royal United Mortgage
- Year Founded:
- 2008
- City:
- Indianapolis
- State/Province:
- IN
- Website:
- www.royalunitedmortgage.com