Robinhood Reviews

I was led to Robinhood by Credit Karma. Credit Karma clearly said no annual fee. At the end of my first month they charged me $50 for gold membership with no choice to opt out. That is the same as an annual fee. I contacted customer service to downgrade to card that wasn't gold to get the no annual fee I was promised. The agent was unclear, then cancels my account to screw up my credit. Beware!! Scam organization with no scruples and terrible customer service.

Well it was easy enough to download the app, get the 2 small deposites, report back, get the goahead to make deposites and invest, so I did, 5000.00 in the stopped me and estranged me to my account. So now, I've been trying my best to jump all the hoops and get my now 5200.00 back, but with the customer service on a chat system only and you only get an agent for maybe a half hour, then they change agents on you and you must start all over and never accomplish your goals, or they come up with my account is restricted like I did something wrong and they are going to posses my account, so, for God's sake, and mine, please do what's right and give me back my money or at least put it back in my checking account where it was at Wells Fargo. If I ever get my money and escape these bad people I'll never return!!!!

Robinhood will not let me talk to supervisor. They froze both my accts Financial for an email I received. I contacted Customer service via chat. I I went through 4 people trying to explain an emails and that I believed was a phishing email I wanted to warn them about. The 4th person in CS Rep named John froze my financial acct and the market dropped quickly & I lost money due to froze acct & he froze my Credit Card acct by claiming fraud recent usage. I haven't used that card since 1 time at Christmas. It's been almost 3 months so that's a lie. Even if I did need to use it I can't. No one will help. No supervisor. All Reps say I will email a supervisor. They say only email. Robinhood will not let you talk to a supervisor at all. I see they have been fined for millions by doing this and they still are doing it.

The most frustrating thing ever. I lost my phone in an accident and got a new phone. Since then I am unable to log into my Robinhood app because it does not recognize my device. There is no way to speak to a customer support rep without first logging into the app. They have held my money hostage and are denying me access to it, unless I connect my bank account to a 3rd party 'Plaid' or verify my identity by letting them scan my drivers license and a 3-point selfie, which I never agreed to this when I first signed up for the app.

I have had my account for a while, and I spent a lot of time setting it up, but I don’t really know what I’m doing. A few weeks ago, while I was very ill with a virus, I got hooked by a phishing scam. I should have known better, it was 100% my fault. But, reviewing my account, Robinhood refreshed it to the original account. (Scammers convinced me to convert my entire account to Crypto.) I was so surprised and astonished!!! It was entirely their right to say I was at fault in the situation, but they didn’t. 🙏

Hands down the worst customer service experience. I had gold card with them and was charged an annual fee but don’t use it. When I went to call, I learned they don’t have a number to dial in, but a call back. The callback states 30 minutes but I waited over 3 hours and when I wasn’t available. Fast forward, doing this 3 days they then hit me with a late fee while I am now trying to close the account. They never rebated the fee and would not call me back. I can’t imagine if I had real money in this shady company. STAY AWAY!

Over the last two weeks I've been talking to Robin Hood support about a problem that I had. Somehow Robin Hood signed me up for the Robinhood gold and the only reason they contacted me 2 years later is they said that I had it insufficient money in my account. So what they had been doing is selling my stock to pay for the $5 a month that I had been charged for the Robinhood gold account. After finding this out I contacted the Robin Hood support probably 10 or 12 times each time I got a different person and had to explain the problem to the biggest thing is most of them had a hard time speaking English. So I ask to talk to a supervisor about my problem. Finally I got a reply from a supervisor when I asked him to show me on my history what day I signed up for Robin Hood gold he told me he did not have that information.

Just so we are clear, this is a ZERO stars review: I received an email from Robin Hood telling me that my attempt at opening an account had expired/timed out. I had never tried to open an account on Robin Hood so it was obvious fraud. Robin Hood customer service was not available unless I did open an account. After opening an account so I could “request a call back,“ I spoke to one of the Filipino call takers. She advised that she would send my information to their fraud department and they would contact me. I specifically requested a physical callback so I could get specific information for an identity theft police report. The only follow up information that I received was an email stating that my account had been Unlocked and was available for use.

Thieves… That’s the only way to put it. The exact opposite of Robinhood. All they do is take. They don’t give back even if it shows their investments are paying off. They’ll do anything to not pay Pella out. The scum of the Earth. That’s the truth.

Awful customer service because they couldn't care less about people. Take a look how they handle their employees and you can then see how they handle customers. Replace every single customer facing job with a soulless robot that can't do anything to keep people from getting the help they need? A terrible terrible company.

Robinhood account support employee, stole my entire $19,800 cash deposit. I called Help support, female support person eventually transferred me to their account support dept. A guy picked up the call. Over the next several hours, I talked with this support person off and on, over 6 different phone calls, under his total direction, he guided me on the process of how to deposit cash into my Robinhood account. He also walked me through creating a wallet where the deposit would be going to.

I’ve used Robinhood primarily for investing in Crypto. I am only 18 and wanted to buy my first car. Instead, I listened to and followed to my dad's proposal to help me invest in the market and maybe get a nicer ride later on or hold on long term. I started out learning about crypto which I eventually got on RH. I accumulated 2.2 ethereum and 3200 XRP. I eventually decided to keep investing and holding my assets longer term. Who knows what It would be worth when I am 25 right? Decided to put it in a cold wallet. I first transferred my XRP with a $5000 dollar limit per 24hrs to my new Tangem wallet. No problems, so far. I left. My 2.2 ethereum In the RH exchange and against my dad's advice decided to sell and use the amount to buy more XRP. I decided to send the rest to my Tangem wallet but got restricted.

I was trying to transfer my crypto account to an off site wallet and they said that it was suspicious and locked my account, even though I transferred crypto to this account in the past. They said it would take 4 days to review and a week later still no communication with the company, filed a complaint with the BBB, FINRA and will soon be filing a complaint with the SEC, I find it very poor business practice to hold a person's account hostage and refuse to let them transfer their stock, Crypto and money as the client sees fit. After reading a bunch of the reviews This account will be closed ASAP and I would strongly advise anyone who may be thinking about doing any business with Robinhood look elsewhere as they are not a very honest company. If you have a complaint or try to contact customer service all you get is a AI song and dance and you will never be able to talk to a live representative from the company.

They are trying to get to the European market. But if you deposit money it is not to be found. If you contact support they just keep pestering you with administrative questions. If you file a complaint it is the same, according my email exchange I have had contact with 7 different persons and none of them actually did anything.

Once they have your money, they descend into a criminal organization. If you make any attempt to withdraw or transfer assets they will freeze your account for suspicious activity. You may only request customer service through a callback. They will hang up on connection dozens of times. Finally reached 3 different security representatives who stated I did nothing wrong and they would unfreeze my account for trade, etc. Next email closed my account and sold all assets at a loss without any input from me. Run away from Robinhood as my research found that this their common practice.

I have been buying and selling on Robinhood for almost two months. I have had a few software glitches where the limit buys do not get recognized even through the graph cursors keeps hitting the price on my limit. This has happened more than four times in less than the last month. I reported the first one via their "help" chat. Pretty much got ignored. Then the software glitched during one of my amsf orders and the incomplete order just disappeared. The tow existing limit orders I had went away as well. I looked and did not see anything so I proceeded to redo my orders before noon and then I was on conf calls for my day job until after 5pm est.

Robinhood waits 5 days to transfer ACH funds from your bank account into their system. When asked, they have no valid reason other than it's their policy. Meanwhile they are making money off your money while it's in limbo. The photo ID security feature took more than 2 hours and forty tries on DL photos to be accepted during signup. When I asked customer service if they sell or share your information with other entities they refused to answer. Once in the system, the website is difficult to navigate and understand. Not user friendly. I don't recommend them at all.

They do not protect consumers. Cannot be trusted. They use California laws against US citizens. They do not use block chain to identify bad actors and protect investors such as scammers and thieves. Move your money before they steal it!

My identity was compromised and have been trying for over 2 weeks to close the account. No customer service number with a real person... I have spoken to reps that cannot form complete sentences. Communication through email is Ridiculous - I tell them I can't access the app and they tell me to go to the app to see if my request to close account is approved. I want to close the account, but no one seems to understand that my identity has been compromised. Dealing with a bunch of ** and automated messages. Never again.

Robinhood took my XRP coins from me, all my savings. I transferred from another platform to get the 2% bonus they were offering. I used the address and tag given by Robinhood app. Now they are telling me I used an old Robinhood address and I won't get my xrp at all. Lose all my savings to this company, be careful. Almost 30K m, talked to the like 7 times and no resolution.

Simply put. They are liars and thieves. If you are not rich. They will take what you have. The PFOF system they use. Is simply a way to micro manage you and your account. I have tried three years. I know the price of learning and all. However I have pictures of them changing my account numbers several times. Stocks supposed to go up when we buy. Because of the PFOF and them abusing the legal rights to use this system. They are simply thieves. I would not even check one star. But I have to.

Lost access to my account after switching phones, since authentication is device-bound and they have no alternative method without access to the original device, you're stuck. There's no direct line to customer support—only a selfie verification process, which delays resolution if there's any mismatch. It took 4 days to rectify the issue and remained locked out until system was physically updated, not when id was confirmed.... this delay cost me over $1K in losses due to being locked out and not able to trade. I expressed my concerns but that didn't matter. Their process is that they must update the system prior to restoring access. Funny thing, there was a ~$1 deficit on my account during this time which allowed me to authenticate by giving them access to my financial institution to transfer that $1 over to cover the acct maintenance deficit.

On August 9, 2025, I tried transferring XRP, XLM, ADA, HBAR, and ONDO from my Robinhood account to my cold wallet. After a 10 XRP transfer succeeded, they restricted my account that day, citing unusual activity, and demanded ID photos, selfies, and bank statements. I sent photos and selfies but refused bank statements for privacy reasons. On August 11, they asked for more app verification, which I did instantly. Oliver from support said they were reviewing but provided no clarity. I emailed on August 11 and 13, demanding answers and fund release, but got no help.

I opened an account with Robinhood a few months ago. Everything was fine until I deposited my funds into BTC. I have sent every requested document and still no resolve. Now they're closing my account. I worked hard for this money and now they won't let me withdraw from my account. I don't know what else to do.

This morning I was locked out of all devices for no known reason. I typically maintain a balance in excess of $100,000. There were a great many transactions that were important for Crypto and Securities that I was unable to process; without access to my account. The result was that I lost thousands of dollars, because there is no reasonable access to customer service to resolve the problem. I finally gained access on a phone, but impossible to transact so many trades quickly. Further concerned that I would continue to lose money, I felt compelled to close all my positions, rather than suffer extensive losses.

Customer service is the worst, you can't talk to anyone. I made a trade after 4 pm to close my bull put spread on SPX and it went through. It was supposed to go through 930 the next day. It caused me a day trade. I had just made the same trade on Tasty trade a minute prior to. That trade worked as planned. Nobody cares at Robinhood.

Robinhood decided I didn't know what I was doing when I transferred funds to an external crypto wallet. My account is locked. I can't buy stock (they say 3 days). I'm livid - missing market opportunities. I'm looking for an alternative.

I was loving this site but two days ago had to change my phone and number and today I cannot get into my account. They're making me take selfies, give my bank and account info, telling me they are sending approval to my other devices, I’m 66 years old and all this technical stuff is aggravating me and scarring me as I cannot get my money. All I want to is change my phone number I’ve had to change my password 3 times trying to speak to someone. There is no live customer service. Only some online chat bot. I want to file a complaint.

Robinhood advertises cold wallet transfer. They only allow this option on certain accounts. My xrp is stuck on Robinhood. They gave me 2 options. Sell or buy. Well, do the Math because I bought in at 2.23. Long story short this B's has cost me $165, 14 lost XRP, and loses on market fluctuations to buy back in. Today I still have 983 XRP stuck on Robinhood. And looking at major losses to break away from these fraudulent practices. I do not recommend Robinhood for any investment purposes and have filed against them with FINRA, SEC and trades commission.

They don't show accurate data. It's not matching live data. Horrible technology! Price quote was $22 off vs what the order was filled at. I understand a few cents or even a dollar possibly, but $22 different from the quoted price per share is unacceptable. Other platforms are much better and more accurate. Don't bother with RH, poor quality, bad data.