Robinhood Reviews

Once they have your money, they descend into a criminal organization. If you make any attempt to withdraw or transfer assets they will freeze your account for suspicious activity. You may only request customer service through a callback. They will hang up on connection dozens of times. Finally reached 3 different security representatives who stated I did nothing wrong and they would unfreeze my account for trade, etc. Next email closed my account and sold all assets at a loss without any input from me. Run away from Robinhood as my research found that this their common practice.

I have been buying and selling on Robinhood for almost two months. I have had a few software glitches where the limit buys do not get recognized even through the graph cursors keeps hitting the price on my limit. This has happened more than four times in less than the last month. I reported the first one via their "help" chat. Pretty much got ignored. Then the software glitched during one of my amsf orders and the incomplete order just disappeared. The tow existing limit orders I had went away as well. I looked and did not see anything so I proceeded to redo my orders before noon and then I was on conf calls for my day job until after 5pm est.

Robinhood waits 5 days to transfer ACH funds from your bank account into their system. When asked, they have no valid reason other than it's their policy. Meanwhile they are making money off your money while it's in limbo. The photo ID security feature took more than 2 hours and forty tries on DL photos to be accepted during signup. When I asked customer service if they sell or share your information with other entities they refused to answer. Once in the system, the website is difficult to navigate and understand. Not user friendly. I don't recommend them at all.

They do not protect consumers. Cannot be trusted. They use California laws against US citizens. They do not use block chain to identify bad actors and protect investors such as scammers and thieves. Move your money before they steal it!

My identity was compromised and have been trying for over 2 weeks to close the account. No customer service number with a real person... I have spoken to reps that cannot form complete sentences. Communication through email is Ridiculous - I tell them I can't access the app and they tell me to go to the app to see if my request to close account is approved. I want to close the account, but no one seems to understand that my identity has been compromised. Dealing with a bunch of ** and automated messages. Never again.

Robinhood took my XRP coins from me, all my savings. I transferred from another platform to get the 2% bonus they were offering. I used the address and tag given by Robinhood app. Now they are telling me I used an old Robinhood address and I won't get my xrp at all. Lose all my savings to this company, be careful. Almost 30K m, talked to the like 7 times and no resolution.

Simply put. They are liars and thieves. If you are not rich. They will take what you have. The PFOF system they use. Is simply a way to micro manage you and your account. I have tried three years. I know the price of learning and all. However I have pictures of them changing my account numbers several times. Stocks supposed to go up when we buy. Because of the PFOF and them abusing the legal rights to use this system. They are simply thieves. I would not even check one star. But I have to.

Lost access to my account after switching phones, since authentication is device-bound and they have no alternative method without access to the original device, you're stuck. There's no direct line to customer support—only a selfie verification process, which delays resolution if there's any mismatch. It took 4 days to rectify the issue and remained locked out until system was physically updated, not when id was confirmed.... this delay cost me over $1K in losses due to being locked out and not able to trade. I expressed my concerns but that didn't matter. Their process is that they must update the system prior to restoring access. Funny thing, there was a ~$1 deficit on my account during this time which allowed me to authenticate by giving them access to my financial institution to transfer that $1 over to cover the acct maintenance deficit.

On August 9, 2025, I tried transferring XRP, XLM, ADA, HBAR, and ONDO from my Robinhood account to my cold wallet. After a 10 XRP transfer succeeded, they restricted my account that day, citing unusual activity, and demanded ID photos, selfies, and bank statements. I sent photos and selfies but refused bank statements for privacy reasons. On August 11, they asked for more app verification, which I did instantly. Oliver from support said they were reviewing but provided no clarity. I emailed on August 11 and 13, demanding answers and fund release, but got no help.

I opened an account with Robinhood a few months ago. Everything was fine until I deposited my funds into BTC. I have sent every requested document and still no resolve. Now they're closing my account. I worked hard for this money and now they won't let me withdraw from my account. I don't know what else to do.

This morning I was locked out of all devices for no known reason. I typically maintain a balance in excess of $100,000. There were a great many transactions that were important for Crypto and Securities that I was unable to process; without access to my account. The result was that I lost thousands of dollars, because there is no reasonable access to customer service to resolve the problem. I finally gained access on a phone, but impossible to transact so many trades quickly. Further concerned that I would continue to lose money, I felt compelled to close all my positions, rather than suffer extensive losses.

Customer service is the worst, you can't talk to anyone. I made a trade after 4 pm to close my bull put spread on SPX and it went through. It was supposed to go through 930 the next day. It caused me a day trade. I had just made the same trade on Tasty trade a minute prior to. That trade worked as planned. Nobody cares at Robinhood.

Robinhood decided I didn't know what I was doing when I transferred funds to an external crypto wallet. My account is locked. I can't buy stock (they say 3 days). I'm livid - missing market opportunities. I'm looking for an alternative.

I was loving this site but two days ago had to change my phone and number and today I cannot get into my account. They're making me take selfies, give my bank and account info, telling me they are sending approval to my other devices, I’m 66 years old and all this technical stuff is aggravating me and scarring me as I cannot get my money. All I want to is change my phone number I’ve had to change my password 3 times trying to speak to someone. There is no live customer service. Only some online chat bot. I want to file a complaint.

Robinhood advertises cold wallet transfer. They only allow this option on certain accounts. My xrp is stuck on Robinhood. They gave me 2 options. Sell or buy. Well, do the Math because I bought in at 2.23. Long story short this B's has cost me $165, 14 lost XRP, and loses on market fluctuations to buy back in. Today I still have 983 XRP stuck on Robinhood. And looking at major losses to break away from these fraudulent practices. I do not recommend Robinhood for any investment purposes and have filed against them with FINRA, SEC and trades commission.

They don't show accurate data. It's not matching live data. Horrible technology! Price quote was $22 off vs what the order was filled at. I understand a few cents or even a dollar possibly, but $22 different from the quoted price per share is unacceptable. Other platforms are much better and more accurate. Don't bother with RH, poor quality, bad data.

They allow you to open an account in seconds, but as soon as you want to take your money out they want you to transmit all your personal data, IDs, pictures, etc. so that they can let hackers have your personal information. They claim they "need" it. Then why is it not required to open the account? In reality one day they will get hacked and all your personal data will be available to others because no company is 100% un-hackable. So they refuse to return my $70....That's right, they are ripping me off for a mere $70 because they figure there is nothing I can do about it. They rip off senior citizens like me probably every day.

Compared to Schwab & TOS RH is very primitive. They are IPO underwriters, my daughter opened an account just to trade those, she made a lot of money. I opened an account just to do that. So far there haven't been any more. I couldn't find charts, and eventually found a support chat. I asked for a call back. 20 minutes later a woman called back who barely spoke English. She had no idea what a chart was. I asked to be escalated, she said it would take 24-48 hours ! I said I'm closing my account , can you understand that! Eventually she transferred me to a real registered broker who spoke English. She showed me the charts but they are primitive. To transfer money, I can't use an ACH started from my bank. I have to do wire. To get a broker from the support chat, she said say transfer and that will connect me. RH stock keeps going up & I'm making money from it, but I don't plan to transfer any accounts.

I wish we could go down to 0 stars. The platform is slow, you're at a disadvantage using it, and they sell your data. The only thing it has going for it is a decent UI but the company itself is terrible and corrupt.

Robinhood is one of the worst platform out there. I'm trying to withdraw my funds and they locked my account. I only can deposit more but I can't withdraw nor use it to trade. Their excuses is that there is a restriction on the account and might take a few days for reviewing but you can deposit, no withdraw.

Robinhood is very biased when providing various offerings. They are discriminatory in they practices. When they have a new offering they only approve certain clients. For instance, the Robinhood credit card has a waitlist but certain members who have been on the waitlist for a year and are even GOLD members do not get approved, yet members who are not gold and never on the waitlist get approved and received the card immediately. There are many instances where this has happened for Gold members.

Robinhood provides equally abysmal customer support, whether you choose chat or phone calls. Their personnel are robots, reading PAT responses and not listening to your questions. Zero empathy. I needed to wire transfer funds to pay off my mortgage. You cannot do that as a Robinhood customer. You can only transfer funds to other account units you personally own. Forget paying off loans. Forget sending funds to another person. Go to Fidelity!

Thieves!!!! Literally thieves!!!! I have $7000 in my account which I trade XRP and I am LOCKED OUT!!!! Are they going to compensate if it goes down??? I’ve heard of people being locked out for months with $50k... no customer service???? How is this allowed in the US????

Robinhood has terrible customer support, I have a different phone now, the other has a smashed screen. When logging in on new device into the website or app, it offers 3 paltry options when you click the; I need help button. It offers; I forgot my password, I forgot my email, I need access to someone else's account. Can you imagine that in this complicated world there are more than 3 options needed!!?? Also no phone number is found on the website for customer service or support? What is that about? I can't recommend to friends or anyone.

I have NEVER experienced a Company that you have to fight/argue with to get your money sent to you. I use a laptop. I do not have Robinhood on my cell phone - I have spent hours and more hours plus a overwhelming amount of hours on emails back and forth - with so far over 10 ten people. You can ask for a call back and then will say 1 minute - yet you wait over two hours, then wait all day and no call ever comes through. You finally get someone that finally calls and you send them what they ask for - and then when you ask for the money with the return call - you are told your ID never was received - yet the person you spoke to on the PHONE confirmed they received it and asked that you call back after Monday - I called on Wednesday - this is the MOST frustrating COMPANY in my 72 years of living.

It’s been 3 weeks now that I received a notification from Robinhood indicating that my account had been restricted due to recent account activity. The notice requested that I submit a bank statement to verify my account. Upon reviewing my account details, I realized that my brother’s bank account was inadvertently linked to my Robinhood account. I now understand that this contravenes Robinhood’s account funding policies, and I sincerely apologize for this oversight.

Just had a frustrating experience with #Robinhood. I logged in to check on my #investments and was hit with an unexpected alert: I can no longer send or receive #cryptocurrency—only buy and hold. I reached out to support for clarity, and they said I’d violated a policy… but couldn’t tell me which one. They simply stated their decision is final. This is a major inconvenience, especially since they’re not allowing me to move my assets elsewhere.

Robinhood stole $23000 from me by not honoring their security guarantees. In one day several unauthorized transactions were done with someone hacking my account and purchasing event contracts. Then there was no money left. When I got on my account later that night reported it and have gotten the run around ever since. One the phone with multiple agents transferring me each time so I have to add start over each time. In end I get an email saying no fraud was seen on your account but we do value you business. Robinhood also got commissions for each of the unauthorized transactions some of them up to $200. Stay away from this place.

Their customer support tried to call me 4 times in 1 day and I couldn't hear a word he was saying. And they keep hanging up and calling me back in 20 minutes. Wasted my whole day trying to reach someone.

Stay away of Robinhood, orders would not execute on time resulting on losses because of constant glitches in their system. I lost 20k, contacted customer service and Robinhood kept giving me pointless excuses. At first, their team said that it was fixed and then the opposite, please stay away of Robinhood.

I am writing Robinhood to formally demand an immediate explanation and resolution regarding the ongoing and unlawful actions taken against my account, including the arbitrary and unexplained restrictions on my ability to transfer cryptocurrency to my personal wallet, the unauthorized liquidation of my legally purchased XRP cryptocurrency, and the 120 day withholding of my $100k funds.

After opening and acct, I tried to open one for my wife and they refused. She sent in documents verifying who she was and they still refused. She tried chatting with them and they just circle jerked her around asking the same thing, sending them the same documents, so I transferred to fidelity. To ** with them.

Impossible to get your funds out. This is scam. I have over one month tried to transfer my assets, and we keep going round circles. They are l am sure based in India as everyone l have spoken to has an ** accent and they are very unprofessional. They will tell you we are going to transfer you to the department where transfers are done, and you can be on the phone for over 2 hrs. DO NOT TRUST THEM. Scam with RED letters.

Attempted to join based on a very fiscally conservative colleague who is an active member doing well with her investments. Application message "Your application is being reviewed manually" for days after applying and submitting personal and banking info. Colleague stated this should not take this long so I reached out to Helpdesk - which took a while to find, not intuitive had to dig to find. Chat could not answer my specific question, too many flags, requested to cancel account. Chat rep stated cancellation is now "in progress", that I would receive an email when complete, then transferred chat to email so I could have a record. I did get the email which is somewhat comforting.

Despite submitting multiple withdrawal requests, my funds were not released until I contacted my review title, which prompted the company to contact me and subsequently process my withdrawal, allowing me to recover my money.

Updated on 03/26/2025: This is an update to a review of Robinhood that I posted on March 6 2025. In early March 2025 I transferred crypto from one exchange to Robinhood. The other exchange confirmed the transfer was successful but it never showed up in my Robinhood account. Initially Robinhood denied receiving the transfer but once they were confronted with the evidence of the successful transfer they “re-investigated“ and determined that they had in fact received the transfer and were in possession of my crypto. They advised that the crypto had been placed into another wallet that they control, but not to worry because my crypto was safe(?). I have since filed a complaint with the SEC (I have little hope of that working). The bottom line is that Robinhood has my crypto, admits they have my crypto but will not credit my account with it. Ripoff!!

They lack basic IT technical knowledge. I invested several thousand dollars over a year ago. Last year and this year, I had to change my phone due to damage & scam, and I've lost my investment as a result of inept Robinhood technical support.

Virtual scam and fraudulent. Easy to deposit but they make it impossible to withdraw any money. Was less than $100 and they kept asking for ID, photos. I had done it FOUR times and all agents Michael, Juliana, Laurel - not sure if they are Virtual too - has the same answer of no resolution. I'm spending more than 4 hours and they don't gave any phone or email to talk directly to human.

Customers service person spoke very poor English and did not know anything about any financial transfer using the Robinhood platform. In addition they are rude and disconnect you very quick if you ask for supervisor. They quickly lock your account so you can not withdraw your money and refuse to guide you or give you reasons why they locked your account. It can take over 3 week and several email because there is not a person to talk to in order to get your money back.

They are impossible to contact if something goes wrong. I had $3000 stolen out of my crypto account. They did nothing to help me. Now I'm afraid to take the rest of my money out of my account. Stay away from this company. They were also fishing around my savings and checking account trying to wipe them out.