Ria Financial Services Reviews

Fast quick and highly secured service. I would recommend the service for money transfer. Support service quickly available in case of any help needed. I would recommend to others.

Do not use RIA for money services. They are practicing fraud by not giving the receivers their money. They are claiming the reasons for this failure to receive money is due to unregistered phones, unanswered questions, answered question needing more answers, they want the sender to make a call using same phone, they are waiting for another call from the sender and what not. They are misleading and keep hacking its customers for more answers and accusing them of fraud while they themselves are being fraudulent.

Horrible service! Don't use them! For years I have sent with Western Union and with World Remit and never had a problem. Then yesterday I opened an account with Ria, they verified my bank account, and I made my first transaction today, which they acknowledged by email. 2 hours later I got an email saying my account was cancelled and I could never use Ria again. No explanations given. I called and they could not explain their compliance practices. Apparently there had been previous "problems" sending to my recipient (untrue). I can't believe this company is still in business.

Do not use their services. I had an account created and I forgot the password. They locked my account because of too many failed attempts. Meanwhile, I used other companies for my money transfer needs. I called them to sort out the issue and the customer rep tells me to make a new account with a different email ID. I told him my phone number has not changed so it will not register another account. He kept on repeating the same thing and hung up on me. I have never worked as a customer rep but anybody with basic common sense would this. This shows the kind of people they hire to work for them. You can use their services but God help you when you need to talk to a representative. And yeah I forgot to mention before calling them, call it off at work because it takes at least an hour to reach a customer representative. Then he will give you some stupid advice and you will have to wait for a hour again to speak with someone and the cycle continues.

Today I went to Wal-Mart to send money and never in my life have I been subjected to such intrusive questions. The first question was, "I see that you just had a birthday, and..." The next questions set me off and the lady in line was more pissed than me. She proceeded to ask me who and why I'm sending MY Money, my Money to my sister in Texas. When was the last time I had seen her, where why was I sending that amount, did I know her? Since when has Wal-Mart be a registered police agency? I understand that people get scammed, but I'm standing there in a shirt saying support 44 Devils Disciples Boston Mass. She then tells me to take my card out of the payment terminal and it cancels the whole ordeal. She then shuts down the terminal to reboot. By then Idgara about it.

I sent $300 USD to my family overseas who really needed the money. After they picked up the funds in the local currency, the amount they received was $60 USD less than they should have received. They FRAUDULENTLY claimed that the shortfall was due to a currency conversion. These THIEVES are saying that 20% of my transfer was lost due to a currency conversion! They are LIARS and it's obvious that someone has EMBEZZLED these funds. DO NOT USE THESE CRIMINALS!!!

I went to Walmart to pick 100 dollars. The cashier say I Couldn't receive the money and call the 855#. I called and 4 representative said my account was not blocked. The sender was on the phone with me. They verify he sent the money. A rep talked to the cashier two time to tell them what to do but in the end they told the sender to pick up their money. And told me they Couldn't tell me why I Couldn't receive the money. I called to say it fraud or just what. This company can't be real if you want to report fraud to the compliance department but there is not no to report it to.

I am so angry, I am a disabled armed force veteran so I take duty and honesty very serious. I receive support money from my ex-husband every month via transfer for years so clearly if they look at records they could easily call and inquire any suspicion. To be placed on a consumer fraud list for no apparent reason and be told "well ma'am it's happening to a lot of our customers right now due to consumer fraud alert and we don't know when it will be rectified" is absolutely ridiculous! No guidelines for this, even the first representative was baffled. It's just absolute discrimination and it's not right. What can I do to make sure this doesn't happen to anyone else again?

RIA mobile app kept crashing with message 'transaction unsuccessful' and whereas the transactions were successful multiple times. When I called customer service to revoke the transaction they said it couldn't be done. I ended up having multiple transactions charged at my bank due to which I had account overdrafts. Very very Very disappointed in services.

I had previous experiences, I have sent money before without problems. However, when things mess up, they are not quick to fix it, they had an internal error, and charged my account multiple times, then cancelled the transfer. But they only refund the extra charges, I had spent hours to call them, email them about the issue, finally they fixed it but it took a month. So I changed my start rating from one to two.

I attempted to use Ria Money transfer to send an online wire transfer to pick up in store to myself. I broke my debit card and can't get a new one or go directly to the bank as I work out of town and my bank is a small military bank in Oklahoma. I am sending money to myself so I can get back home to Texas yet somehow this is a security risk. I can't imagine how, but sure. I spoke with Ana and Jonathan in the Verification Department. They were both incredibly rude. Ana informed me that my account would be locked forever, and I can never use their service for "security reasons". I ask her how to close the account then as I don't want my information, especially my card information, kept on file with them. She informs me that I can't do any such thing.

They also blocked me from receiving money from anybody. I called numerous times as well as my senders as to why I could not receive money, time and time they said for security purposes. They could not give any of us a reason. So as of this day December 16, 2019 I still can not receive money. They left me and my grandchildren broke and out of gas at Walmart.

Ria just debited the amount thrice (2800$) from my checking account for a single transaction (2800$) which made my checking over-drafted and it caused huge impact in credit score and penalty fee. Not recommended while transferring through Ria.

Ria just debited the amount thrice (9000$) from my checking account for a single transaction (3000$) which made my both checking and savings accounts over-drafted and could cause huge impact in credit score and penalty fee. They made us feel like a beggar for money to settle down the account.

This company advertises about their online service and telephone app, with competitive prices and broad world coverage. Once you go online, open an account and go through the entire process to send a transfer, once you enter, it closes your account request you call a telephone number, where they tell you that the country you are sending to they have experienced problems, for you to go to their store, where they can do the transfer for a much higher fee. If they know this when you are entering the transfer information, why not give you the warning before you complete the entire process. This is called bait and switch and it is fraud.

With no reason apparently, it's the second one who blocked my account, those financial money transfer company are freaking nowadays. The worst is they don't contact the client to try to resolve the problem first: they shoot and then we have to beg them to be asked questions!

I went to Walmart to send $1800 to a family friend who is also a client. I have know this person since she was a child. The money was her money due at the end of a transaction. She recently moved to Arizona and I am in Washington. The fellow at Walmart said she would need her ID and the number on the receipt to pick up the money. Took a pic of the number she needed to pick up the money and sent it to her.

I sent money to my brother in Lakeland, Fl. for his car insurance payment no problem. Now 1 week later, time for him to pay me back. He sends money and gets the pick up by sender BS that everyone seems to complain about and he calls the 855#. They tell him to pick up his money. He picked up and resubmitted under his girlfriend's name to me and again same thing. I call to find out what is going on and they won't tell me anything other than she and he have to call to verify. They did and they told them that the system is down. So I wait 6-8 hrs and Walmart still saying I can't pick up. On the phone now on hold with company the whole time I am writing this review. This company needs to go or revamp with customer service in mind and get a little faster. A 30 min wait time for compliance dept. is horrible.

I don't post reviews easily, in fact this has been my first review ever. The reason I decided to write this review is because I understand people can be benefited through reviews and better decisions can be made. I was threatened by a customer representative who literally said "I can do something on my end"... And he insinuates that he had all my information after I asked for his name. The interaction with this person was not pleasant and I did not feel safe at all.

Very bad service. Customer support is pathetic. I am using Remitly from year. I have some minor problem initially but now all set. I am just want to try other and I go for Ria. Very much bad service. They have took almost day to verify account. Phone call is going person by person and no resolution. Finally I told them to close my account and surprisingly instead of asking problem they closed the account. Thank god I got problem in initial stage.

I attempted to send $100 (with the cost of $8 fee separate) to my son in law on Friday 8-2-19 in Texas (from California). When he tried to pick it up, he was told the "sender has to pick up"?? I called the RIA Financial Service, answered all of their "fraud" questions (all of which were appropriate responses to not be a fraud issue), but was still told they refused to release the funding to my family. SO, I put a boycott message on Facebook, filed a federal complaint, and now listing this in Consumer Affairs. What right to do have to withhold money I sent to my family????

I recently discovered Ria Money while searching for options to send money from the United States to my family in the Ukraine. 1. What Ria does not disclose until you are sending money is that there are additional bank fees and taxes to be paid by the person receiving the money. In short...if you send $100.00 USD they do not necessarily get $100.00 USD. 2. The website was slow and unstable. When transferring I received a message that while it was not my fault the transaction could not be completed and to try again later.

Always made transactions with the same person and then I go to get $700 and they flag me. Said something about fraud and true and I think we should start a class action lawsuit... Because they are money services. Hello. They charge is there a fee and then flag us.

They canceled my account and after I got all the information they asked for they said they couldn't reopen the account because it's a 'high risk country'. They wasted 3 hours of my life to tell me I was banned because I had asked them to cancel my transaction. These people are as sketchy as they come. Remitly is better and their customer service is better. ** these people!

Thought not to add to the endless parade of poor reviews regarding this company, but then reconsidered, as the more references out there the better! Attempted money transfers twice over last 12 months to the same end - cancelled due to high-risk area. The first time was to my friend in Bangkok, and though they should still have processed utilizing security measures, I accepted the denial as I'm sure there are many scams in that region. But the second attempt was to that same friend now living in a small town in northeast Italy. Again they claimed high-risk area and refused to process the transfer. Both times I was instructed to visit one of their physical locations to send using cash. Guess they have forgotten the year is 2019, not 1982... Would use Western Union if I wanted to take time from running my business to go visit a brick-and-mortar location and pay exorbitant fees.

Every time I made a transfer it was flagged for fraud, even subsequent transfers to the same individual. This last transfer they asked for my driver's license and then kicked me out so I can't use it anymore, saying it was flagged as a business transaction and they didn't allow business transactions. So now I can't even get in to see my account history. They weren't very helpful either, I say stay away. Use someone else.

Used Walmart to Walmart many times to send & receive money. I was diagnosed with breast cancer in 2017. Ended up with 6 surgeries, chemo and radiation treatments. Was out of work 10 months and mounting medical bills over $250,000.00. All bills are behind and my aunt was kind enough to send me $2000.00 today loan until I am able to get back on my feet. She did not hesitate as I had done the same thing for her when she needed a loan. I went to Walmart. Gave rep my ID and ref #. Only to be told at 7:35 pm the transaction was on hold and my aunt had to call the 855# at the top of the receipt to RIA.

I was told to use Ria as it was better than Western Union - cheaper yes if you can get it to work. My first transaction was 500 Swiss Francs from Sydney Australia to Switzerland. The money came out of my account, with fee and a $15 fee for paying by bank transfer - that costs nothing so that is a straight rip off. I sent the code and when my friend tried to get the money it was denied. It had been canceled by Ria and no reason given. The money was to pay doctors bill that afternoon for a very sick elderly gentleman.

I live in West Central New Mexico on a ranch. I drive to town 75 miles away about once a week. While in Silver City at Walmart, I gave them $750 to send to my son in Houston. The money was so he could finish getting my motorcycle painted. Cost $8.00. Not too bad. The receipt said Walmart2Walmart. The money would be available in 10 minutes. That was on 1/3/2019. This morning I asked my son if he had got the money. He said no, I had to call Ria and talk to them. So I did, went thru all the fraud questions and then had the agent say they were denying the transaction for security reasons. I said, "Ok, give me my money back." His answer was I had to make the 150 mile round trip to Walmart again to get my money back.

So I decided to go with Ria to send money to my wife $2100 in Dominican Republic. I followed all their rules to verified my identity and ownership of my banking account. It supposed to be simple bank to bank transfer. I provided my wife SWIFT code and it was denied, BanReservas popular bank in DR. I called customer service explained my problem and been told at this moment Ria do not operate with this bank. So I changed option to cash pickup from their selection options and picked Caribe Express... I gave them my banks info routing and account number and they made two small deposits to verify account.

Quoted $3 for a transfer. Ria layer refused to complete the transfer and demanded higher fees. The $3 fee is STILL quoted on the site. I've asked the honor the fee in the quote and they refuse. So first expect them to try and bait-and-switch the fees you are expected to pay. When you call customer service, they are powerless to help.

I tried sending 1500 dollars through them once last year. They took my money, gave me a receipt but then they called me to verify information. This was my first time using them. I answered their INTRUSIVE questions and then they had the NERVE to ask me to send them a copy of my friends passport in another country showing when the last time he came to the USA. They are only good if you want to use Walmart money through them. But sending overseas with them is TERRIBLE. Needless to say my transaction was canceled and I had to go back to the agent to get my money back again. If you don't want to transfer money, then go out of business! I hope they go bankrupt.

I have no issues with RIA money transfer. But their referral bonus scheme is a complete ripoff. Honestly, I referred 3 of my friends in the recent past and ensured they clicked the referral link and made a successful transfer. Even so, they denied the referral bonus saying a clumsy reason. So I would strongly recommend NOT to recommend your friends to RIA if your intention is just to earn referral bonus.

Poorly trained staff giving invalid and incomplete instructions. Poor communication skills. Unacceptable response time. It took several hours of trying to get this resolved. The last person put me on hold for 1 hr and then it disconnected automatically. Resolved the next day.

They cancelled my third transfer, saying it was high risk. I called. They refuse to let me send it anyways. I can determine what's high risk on my own. I told them guess another company gets my business from now on.

This Ria Money Transfer company offers a awesome wide range of helpful and convenient options to transfer my funds. There is nothing that I have needed and they were not able to assist me with. If I were to be asked about this company's services I would say that I am highly impressed with them and they provide all the services that I need to make the transfers. There are not many additional fees included in this service at Ria money transfer. They are always dedicated to providing honest answers about any fees in the beginning. If I were asked my opinion of the customer service at Ria money transfer I would say that they are highly professional and talented and very willing to help and assist.

There were repayment options. I used them to send money and they were very good. I feel I can trust them and I'll probably use them again. Very nice services. They took their time and helped answer all my questions and that was important to me so I'm happy with them. There were some additional fees but that's every business nowadays. It wasn't too bad and compared to other places they seem to be the best choice. I recommend them because of the friendly people they had. I didn't feel rushed and they were very friendly and answered everything. I tell anyone that needs to send money to use them.

There were enough options for me to choose one that worked best for the particular situation that I needed to use the money transfer for, and the options were few enough so I didn't feel overwhelmed. The people that helped me were polite and helpful, and helped me choose the option that best worked for the particular situation in which I needed to transfer money to someone else. I thought the additional fees were fair. No one like to pay extra for anything, but I understand that there's a cost for the service, so given the situation I thought it was fair.

The repayment options available would be that they can repay you for a lot of things and that you can make payment plans. Very good plan they have going on there. The extra services they have are amazing and they can help with a lot of other things that will help me and everyone else. The extras really help. I didn't really see any additional fees but I'm sure they have some that are there. I just did not see them at all. I wish I could of checked when I need them. The customer service was amazing. They gave me all the help I needed and they were very nice about everything and every question I had they answered it no problem.

This option worked great and was very easy if you need to transfer money. I didn't have any problems and was able to easily do this and able to easily pick up. The extra services were great and I had no problems with them either. They were very easy to use and I had no problems with them at all. Recommend them. I really didn't have any problems with the additional fees. I was told about everything upfront and nothing caused problems. I would just suggest asking first. The customer service employees were really great. They have an upbeat attitude and were eager to answer any questions that I had. Thankful that they were very nice.

Wonderful fast service. I would recommend to anyone. Money is available within minutes of being sent. Fees are low and reasonable. Overall perfect. Customer service with this company is outstanding as is the service. Customer service is very very knowledgeable. Makes things so much easier for the customer. The additional fees are not too bad and at times are necessary. You get what you pay for.

They are pretty simple and I REALLY LOVE IT. It is just so simple and a lot of other people want something more complicated and I don't like that at all. I honestly use PayPal the most but not all of my family use it so I use this instead and they are loving it. Is just amazing. It is pretty worth it. PayPal is free 100 percent so that is the only downfall but overall it is worth the extra money and that does not turn me off from it at all. I have only had to contact customer service a few times only and it has bee great so far. They answered the call right away and were very knowledgeable about everything.

They're honest and trustworthy, they get it done right, no complaints, fast business and delivery options are good, and a lot the options are like no other place. They have great and reliable service. The options they give you you can go there for a lot of other different things you have to do. There no additional fees unlike other places you visit that they after let you know you have to pay extra if you want this or that or so on. Never seen customer service as great as them. They were very helpful and answer any questions I had. They know what they had, they knew their information, and treated me with patience and respectfully.