Ria Financial Services Reviews

Went to Walmart to receive a money transfer that was sent by a relative. Stood on line and gave the clerk at customer service a reference number. Was told that it needed to be reviewed further.??? Why??? Gave my ID and information needed to receive the funds sent to me. Called this so called compliance department and was on hold for 45 minutes which is an unacceptable practice. I wanted to do a 3 way call but was told it wasn't allowed. Why not??? The sender would have the information needed to clarify the transaction. So they was told to go back to Walmart and do a correction???? For what exactly???? Nothing has changed. My name has not changed so there is no reason to deny funds when the correct documentation was presented.

I went to pick up money my mother sent to me today and wasn't able to due to "vendor failure"... Told most likely due to suspected fraud... absolutely no reason I should be on a fraud list!!! This place is an absolute joke!!!

If you don't have all day to fiddle with this outfit, don't waste your time. The site operation is sub-par. If you get far enough along to answer all recipient/sender questions, there is still a review. After all my time spent, the reviewer said yes for the transfer and an email would follow, but none came. A return to the site said the account had been closed for security reasons. Baloney!

Sent money for a funeral and Ria put a hold on the transactions for 13 days. I cried for my dad couldn't get buried. May God punish them. Will never use them again and they hardly answer their phones.

I sent money to my fiancé to pay our mortgage; After giving identification to employee at Kroger, they expected me to also send a copy to them. Once I cancelled the transaction, it still took an hour before they released my funds. I provided everything needed during the initial contact of my services rendered. I was transferred to 3 representative after I was asked to hold on. Used Western Union at the same Kroger, No Issues, NONE.

Very nice. Quick service. Notification is so perfect.. Love this website. Very easy to use. I am in love with this remittance company. Try by yourself. Ria has very low transaction fees. I have been using their services for last 5-6 years. And very very quick ..so happy.

Fast quick and highly secured service. I would recommend the service for money transfer. Support service quickly available in case of any help needed. I would recommend to others.

Do not use RIA for money services. They are practicing fraud by not giving the receivers their money. They are claiming the reasons for this failure to receive money is due to unregistered phones, unanswered questions, answered question needing more answers, they want the sender to make a call using same phone, they are waiting for another call from the sender and what not. They are misleading and keep hacking its customers for more answers and accusing them of fraud while they themselves are being fraudulent.

Horrible service! Don't use them! For years I have sent with Western Union and with World Remit and never had a problem. Then yesterday I opened an account with Ria, they verified my bank account, and I made my first transaction today, which they acknowledged by email. 2 hours later I got an email saying my account was cancelled and I could never use Ria again. No explanations given. I called and they could not explain their compliance practices. Apparently there had been previous "problems" sending to my recipient (untrue). I can't believe this company is still in business.

Do not use their services. I had an account created and I forgot the password. They locked my account because of too many failed attempts. Meanwhile, I used other companies for my money transfer needs. I called them to sort out the issue and the customer rep tells me to make a new account with a different email ID. I told him my phone number has not changed so it will not register another account. He kept on repeating the same thing and hung up on me. I have never worked as a customer rep but anybody with basic common sense would this. This shows the kind of people they hire to work for them. You can use their services but God help you when you need to talk to a representative. And yeah I forgot to mention before calling them, call it off at work because it takes at least an hour to reach a customer representative. Then he will give you some stupid advice and you will have to wait for a hour again to speak with someone and the cycle continues.

Today I went to Wal-Mart to send money and never in my life have I been subjected to such intrusive questions. The first question was, "I see that you just had a birthday, and..." The next questions set me off and the lady in line was more pissed than me. She proceeded to ask me who and why I'm sending MY Money, my Money to my sister in Texas. When was the last time I had seen her, where why was I sending that amount, did I know her? Since when has Wal-Mart be a registered police agency? I understand that people get scammed, but I'm standing there in a shirt saying support 44 Devils Disciples Boston Mass. She then tells me to take my card out of the payment terminal and it cancels the whole ordeal. She then shuts down the terminal to reboot. By then Idgara about it.

I sent $300 USD to my family overseas who really needed the money. After they picked up the funds in the local currency, the amount they received was $60 USD less than they should have received. They FRAUDULENTLY claimed that the shortfall was due to a currency conversion. These THIEVES are saying that 20% of my transfer was lost due to a currency conversion! They are LIARS and it's obvious that someone has EMBEZZLED these funds. DO NOT USE THESE CRIMINALS!!!

I went to Walmart to pick 100 dollars. The cashier say I Couldn't receive the money and call the 855#. I called and 4 representative said my account was not blocked. The sender was on the phone with me. They verify he sent the money. A rep talked to the cashier two time to tell them what to do but in the end they told the sender to pick up their money. And told me they Couldn't tell me why I Couldn't receive the money. I called to say it fraud or just what. This company can't be real if you want to report fraud to the compliance department but there is not no to report it to.

I am so angry, I am a disabled armed force veteran so I take duty and honesty very serious. I receive support money from my ex-husband every month via transfer for years so clearly if they look at records they could easily call and inquire any suspicion. To be placed on a consumer fraud list for no apparent reason and be told "well ma'am it's happening to a lot of our customers right now due to consumer fraud alert and we don't know when it will be rectified" is absolutely ridiculous! No guidelines for this, even the first representative was baffled. It's just absolute discrimination and it's not right. What can I do to make sure this doesn't happen to anyone else again?

RIA mobile app kept crashing with message 'transaction unsuccessful' and whereas the transactions were successful multiple times. When I called customer service to revoke the transaction they said it couldn't be done. I ended up having multiple transactions charged at my bank due to which I had account overdrafts. Very very Very disappointed in services.

I had previous experiences, I have sent money before without problems. However, when things mess up, they are not quick to fix it, they had an internal error, and charged my account multiple times, then cancelled the transfer. But they only refund the extra charges, I had spent hours to call them, email them about the issue, finally they fixed it but it took a month. So I changed my start rating from one to two.

I attempted to use Ria Money transfer to send an online wire transfer to pick up in store to myself. I broke my debit card and can't get a new one or go directly to the bank as I work out of town and my bank is a small military bank in Oklahoma. I am sending money to myself so I can get back home to Texas yet somehow this is a security risk. I can't imagine how, but sure. I spoke with Ana and Jonathan in the Verification Department. They were both incredibly rude. Ana informed me that my account would be locked forever, and I can never use their service for "security reasons". I ask her how to close the account then as I don't want my information, especially my card information, kept on file with them. She informs me that I can't do any such thing.

They also blocked me from receiving money from anybody. I called numerous times as well as my senders as to why I could not receive money, time and time they said for security purposes. They could not give any of us a reason. So as of this day December 16, 2019 I still can not receive money. They left me and my grandchildren broke and out of gas at Walmart.

Ria just debited the amount thrice (2800$) from my checking account for a single transaction (2800$) which made my checking over-drafted and it caused huge impact in credit score and penalty fee. Not recommended while transferring through Ria.

Ria just debited the amount thrice (9000$) from my checking account for a single transaction (3000$) which made my both checking and savings accounts over-drafted and could cause huge impact in credit score and penalty fee. They made us feel like a beggar for money to settle down the account.

This company advertises about their online service and telephone app, with competitive prices and broad world coverage. Once you go online, open an account and go through the entire process to send a transfer, once you enter, it closes your account request you call a telephone number, where they tell you that the country you are sending to they have experienced problems, for you to go to their store, where they can do the transfer for a much higher fee. If they know this when you are entering the transfer information, why not give you the warning before you complete the entire process. This is called bait and switch and it is fraud.

With no reason apparently, it's the second one who blocked my account, those financial money transfer company are freaking nowadays. The worst is they don't contact the client to try to resolve the problem first: they shoot and then we have to beg them to be asked questions!

I went to Walmart to send $1800 to a family friend who is also a client. I have know this person since she was a child. The money was her money due at the end of a transaction. She recently moved to Arizona and I am in Washington. The fellow at Walmart said she would need her ID and the number on the receipt to pick up the money. Took a pic of the number she needed to pick up the money and sent it to her.

I sent money to my brother in Lakeland, Fl. for his car insurance payment no problem. Now 1 week later, time for him to pay me back. He sends money and gets the pick up by sender BS that everyone seems to complain about and he calls the 855#. They tell him to pick up his money. He picked up and resubmitted under his girlfriend's name to me and again same thing. I call to find out what is going on and they won't tell me anything other than she and he have to call to verify. They did and they told them that the system is down. So I wait 6-8 hrs and Walmart still saying I can't pick up. On the phone now on hold with company the whole time I am writing this review. This company needs to go or revamp with customer service in mind and get a little faster. A 30 min wait time for compliance dept. is horrible.

I don't post reviews easily, in fact this has been my first review ever. The reason I decided to write this review is because I understand people can be benefited through reviews and better decisions can be made. I was threatened by a customer representative who literally said "I can do something on my end"... And he insinuates that he had all my information after I asked for his name. The interaction with this person was not pleasant and I did not feel safe at all.

Very bad service. Customer support is pathetic. I am using Remitly from year. I have some minor problem initially but now all set. I am just want to try other and I go for Ria. Very much bad service. They have took almost day to verify account. Phone call is going person by person and no resolution. Finally I told them to close my account and surprisingly instead of asking problem they closed the account. Thank god I got problem in initial stage.

I attempted to send $100 (with the cost of $8 fee separate) to my son in law on Friday 8-2-19 in Texas (from California). When he tried to pick it up, he was told the "sender has to pick up"?? I called the RIA Financial Service, answered all of their "fraud" questions (all of which were appropriate responses to not be a fraud issue), but was still told they refused to release the funding to my family. SO, I put a boycott message on Facebook, filed a federal complaint, and now listing this in Consumer Affairs. What right to do have to withhold money I sent to my family????

I recently discovered Ria Money while searching for options to send money from the United States to my family in the Ukraine. 1. What Ria does not disclose until you are sending money is that there are additional bank fees and taxes to be paid by the person receiving the money. In short...if you send $100.00 USD they do not necessarily get $100.00 USD. 2. The website was slow and unstable. When transferring I received a message that while it was not my fault the transaction could not be completed and to try again later.

Always made transactions with the same person and then I go to get $700 and they flag me. Said something about fraud and true and I think we should start a class action lawsuit... Because they are money services. Hello. They charge is there a fee and then flag us.

They canceled my account and after I got all the information they asked for they said they couldn't reopen the account because it's a 'high risk country'. They wasted 3 hours of my life to tell me I was banned because I had asked them to cancel my transaction. These people are as sketchy as they come. Remitly is better and their customer service is better. ** these people!