Ria Financial Services Reviews

So bad service, Every time I have to provide the Bank statement and Payslip and waiting compliance call for 2-3 hour, I will never do business with this company again and I will never recommend for anyone, believe me. Select a good company and pay more instated of this type of services.

Updated 12/03/2024: Money got credited back to my account.

This company is a scam. Somehow they got my debit card info. And stole $373 dollars from my account. I had never even heard of them. You people should be ashamed of yourselves. Why don't you go earn money the honest way like most. I tried to call them as my bank requested and neither of the phone numbers were valid numbers. Rot in hell you scammers.

They promised not to charge any fees for being a first time user but I was charged 11 dls anyways. Also, I got charged a second fee 11 dls, I called to find out why and I was told because it was a cash transfer. I called before I decided to try and used their services and they never mention about the cash transfer fee. I was robbed not only one but twice. They decided to give me a coupon for a second transfer for but refused to issue a credit back to my master card. I decided I would not take another chance. I've spoken with 8 people and they always give you an excuse (lie). I requested to close and remove my info from their computers and they also refuse. I would not trust this company. I read a few bad reviews on the internet also and do not look any good. Be aware and I would not trust this company ever.

Stay away, I sent 500$ and the money never arrived in the bank account that I sent them, I double check everything with their customer service, I double check everything with the store I sent the money and nothing. SO STAY AWAY IF YOU DON'T WANT TO WASTE YOUR MONEY.

I can’t trust this app anymore, not suggestive, I encountered significant issues with this app during an emergency transaction. The representatives were unhelpful and rude, pushing me into trouble. I canceled my transaction and requested a refund, with one representative falsely assuring me I'd receive it within 24 hours. It’s been many days, and I still haven’t heard back.

Worst customer service I ever experienced in my life. My transaction was held for no reason. They sometimes want the sender and other times the receiver to call them. We both sides called them 4-5 times from each side but still did not get money released for pickup despite answering their all questions for verification. Instead they kept playing with us holding phone for more than 20 mins. Finally, we were compelled to disconnect phone call and imitated for refund. 1 star is more than what they actually deserved to get for their services.

I often send money to family members and friends in Mexico where I lived for a while and the Philippines where my wife and son and daughter live. In the past 30 years I have sent hundreds of transfers, I have most often used either of the top two service providers but decided to download the RIA app to my phone and use it for my next transfer. A family member in the Philippines was having heart arrhythmia problems and needed immediate help to purchase her medication. I used the app and send a small amount, just under $20. And they took the money from my bank account and the recipient did not receive it in a timely manner so I called Ria and was told that the transaction was under review and that I would get an email. I got the email and shortly after got another email stating that the transfer was cancelled for suspicious activity.

It’s like scam company. Please be careful before use @Ria money transfer. I make a transfer to my daughter in Haiti to her bank account. Ria cancel the transfer and keep my money. And never send it back to my account. I have to fight with them.

This company is Incompetent. You will never receive your money. They will never inform you why. They will have you on the phone hours with incompetence. Walmart you are their agent. That makes you just as responsible. You take the money. Thievery...

I tried to transfer some money and they cancelled it immediately without warning. They even locked my account for suspicious activities. After calling them they said they will now open my account but have to wait 5 business days to get my money back. Customer support is pretty much useless.

I live in the US since 2012. I have been an RIA customer for almost 10 years. I usually use RIA to send money to my children outside US. Everything went well but, last week, I couldn't access my account. I called customer service to find out what's going on. He tells me that the message he sees is that my account is locked forever. Surprised I ask for what reason? He tells me he doesn't know but the message he sees says my account is blocked forever. Really I'm frustrated and angry because I think this is not how RIA should treat me after being loyal to them for all these years, they lock my account without give the reason.

The worst experience in my life. The money transferred was so tough to locate where to pick it up that I did about 10 locations before to understand that at Walmart is the best result to receive the money transfer. The other locations that were indicated as pick up and transfer didn’t have any pick up availability and therefore when you go to those small Ria point of service like a mechanic guy who has a distressed desk, a candy guy, a chinese fast food, etc, they all have no money to give you for the transfer you suppose to receive with the code you got from the sender.

The website advertised no fees for the first transaction. However they wouldn't let my transaction go through, denied with no recourse, and I wound up having to pay $8 at a location to send money as a gift to my French teacher in Cameroon. Despite this successful transaction under my same account, they then locked me out of online access and refused to unlock it when I called to ask. I am an American citizen living in the United States and more than capable of providing identification. It was never requested except by the store clerk. I can't see into their system, but the huge red flag appears to be that my billing address differs from my physical address. Never have I ever had a problem like this before.

I made 2 transfers. They blocked my account. When I called they hang up on me. I tried to call a second time, they just told me that I’ll no longer be able to use their service. Would never recommend to anybody. Very, very poor customer service. They put me on hold for 20 minutes and was not able to help. Trash company.

I logged in into my account after long absence and I was asked to provide SSN and Driver's License. I understand KYC requirements and uploaded all required documents. After about 1 mins I got email that my account is OK. At this point I started new transfer ($10 only, do be sure that the transfer can go through and other party can get money. It was a transfer to debit card abroad). Immediately after I submitted the transfer I got a pop up windows saying that my account is permanently banned (no appeals) and I can't use RIA Money Transfer services.

My transfer was cancelled, then I was asked for more information. After 3 tries and multiple phone calls to get it right I sent PDF files of my bank account and Utility for address verification. As if the Driver license was not sufficient enough showing a legitimate address. So RIA kept asking for more I don't know what else?, (shoe size and where I bought the shoes and how much I paid for them), still no resolution. I regret that I got sucked in to provide all the sensitive information to RIA and the $100 transfer that did not happen. Consumer Affairs has an 86% of ONE STAR for RIA, must be a reason. I am now convinced that the sole reason for RIA to exist is DATA MINING, because they certainly don't do transfers.

I have used Ria for few years. Bank to bank transfer is the smoothest for us but Ria holds the money for 4 days before completing the transaction. Ria apparently uses our money for ulterior motive, illegally making a profit. This happened to more three times consecutively for the same account. When inquired, chat agent sing the same song, randomly selected for security review. They said me to use a credit or debit card or wait 4 days. It means it is not random. So, this has become a scam now. Stay away from Ria.

ABSOLUTELY THE WORST MONEY TRANSFER SERVICE that I have ever used. We have used Ria dozens of times over the years and then today I go to pick up my money and it's not there so I check the tracking online and for hours it just said "under review" so then I call one of the dozens of 1800 numbers for Ria not even knowing if it's the legitimate number and not a scammer and they tell me they need more info from the sender (my mom who is blind) so I make a 3 way call to them to get this situated and they tell me it cannot be a 3 way call and that the sender has to call them from the phone number they have on file.

I sent money to scammer 5 years ago. 500 Money gram. 1500 Ria which I was unaware two separate transfers. I want my 1500 back. Ria didn't refund yet. Money gram refunded 500 now. I want my 1500 from ria now. Been long time waiting.

They blocked my account I'm using for year without explanation. I wished a better service trying to reach (emails a lot, even I send a letter) them but it was impossible. There is a better and cheap option like Remitly.

After registering with Ria, my account was locked. After waiting on hold, I was issued a ticket number, and advised to call back in a half hour. When I called back, I was told to wait 3-4 hours. Called again and escalated this. Finally, I was transferred to the ID Verification department. After uploading my documents, with my mailing address, I tried to place an order. Despite an email confirming the account was enabled, the account was locked, when I tried to enter the portal. The payment again was rejected. Another call to customer support advised that it was because the mailing address didn’t match that on the Ria profile. Trying to update it was no use, as the portal did not accept PO Boxes. The representative told me to use my physical address….but this won’t work because the bank lists my PO Box as the mailing address. We just went in circles. Any chance I get, I am going to leave bad reviews for Ria. This is a company that is in the marketplace for one reason: to be TOLERATED. SHAME ON YOU all!!!

I sent some money for my family overseas via a Ria agent name ** Fashon & Jewelers Inc. at 2082 Starling Ave., Bronx, NY 10462. The agent took money and never sent it to my destination. After one week when I asked him for the reasons of not receiving money. He was unable to give me any right answer. Now he is consuming my time saying the money is on the way. I am still waiting to get the money back.

Not a reliable company, poor customer service. They operate in a completely arbitrary manner. They banned me from their platform after one successful transfer because the second one I tried to make was suspected "fraudulent" with no meaningful reason given. They will not work with you to resolve the issue. They told me there were too many fraudulent transfers happening in the area. I wanted to send money to (Austria) so they ban me permanently? What's with that? Find an alternative to this company, you will be saving yourself a lot of aggravation.

Went to Walmart to receive a money transfer that was sent by a relative. Stood on line and gave the clerk at customer service a reference number. Was told that it needed to be reviewed further.??? Why??? Gave my ID and information needed to receive the funds sent to me. Called this so called compliance department and was on hold for 45 minutes which is an unacceptable practice. I wanted to do a 3 way call but was told it wasn't allowed. Why not??? The sender would have the information needed to clarify the transaction. So they was told to go back to Walmart and do a correction???? For what exactly???? Nothing has changed. My name has not changed so there is no reason to deny funds when the correct documentation was presented.

I went to pick up money my mother sent to me today and wasn't able to due to "vendor failure"... Told most likely due to suspected fraud... absolutely no reason I should be on a fraud list!!! This place is an absolute joke!!!

If you don't have all day to fiddle with this outfit, don't waste your time. The site operation is sub-par. If you get far enough along to answer all recipient/sender questions, there is still a review. After all my time spent, the reviewer said yes for the transfer and an email would follow, but none came. A return to the site said the account had been closed for security reasons. Baloney!

Sent money for a funeral and Ria put a hold on the transactions for 13 days. I cried for my dad couldn't get buried. May God punish them. Will never use them again and they hardly answer their phones.

I sent money to my fiancé to pay our mortgage; After giving identification to employee at Kroger, they expected me to also send a copy to them. Once I cancelled the transaction, it still took an hour before they released my funds. I provided everything needed during the initial contact of my services rendered. I was transferred to 3 representative after I was asked to hold on. Used Western Union at the same Kroger, No Issues, NONE.

Very nice. Quick service. Notification is so perfect.. Love this website. Very easy to use. I am in love with this remittance company. Try by yourself. Ria has very low transaction fees. I have been using their services for last 5-6 years. And very very quick ..so happy.