PNC Bank Reviews

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Edited by: Tammy Burns

About PNC Bank

Based in Pittsburgh, Pennsylvania, PNC Bank is one of the largest financial institutions in the U.S. With branch locations throughout 28 states and Washington, D.C., it offers a full suite of retail banking services. PNC is also a major national mortgage lender licensed to originate loans in all 50 states.

Pros
  • Branch locations in 29 states and Washington, D.C.
  • Variety of account options
  • Strong mobile and online banking
  • Some bank bonuses and promotions
Cons
  • Fees on some accounts
  • Interest rates may be lower than competitors
  • Account options and rates vary by location

PNC Bank Reviews

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    Page 12 Reviews 1850 - 2050

    Reviewed June 12, 2008

    I had a bank bill due on May 24th, per the statement. I went to the bank and paid the bill along w/ 2 other bills on May 24th. The bank did not post until Tuesday, May 29th. I was charged $40 for a late charge. However, I paid the bill on the due date per the statement. Shannon said I could have paid it on May 23rd. Per Shannon, Saturday's are not banking days so nothing gets posted to an account on Saturdays. The due date on invoices/statements are there for the consumer to pay the bill on or before that due date.

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    Reviewed May 19, 2008


    I am formally filing this complaint with you about my bank, National City located at 1385 North Green Mount Road, OFallon, IL. 62269. I made a deposit on the 9th of this month of 200$, I personally went to the bank and stood in line at 1:45p.m., I wasnt serviced until slightly after 2:00p.m. They did not have enough people to handle the incoming traffic.

    My deposit should have been placed on that days business but the bank delayed it till the following Monday the 12th due to their lack of being able to get to me in time. Over the weekend I made purchases on my account that was in the positive to begin with, that I assumed my money was available for.

    Monday morning I updated my Quicken account to find that my deposit was still pending, even though it should have been placed on the 9ths business!! I wasnt worried due to the fact that the pending items listed my deposit as being processed first. Tuesday morning I found that my account was placed into the negative. Additional deposits had been made to cover any upcoming expenditure I might have had. The bank said to me that there is nothing they were willing to do for me and that I should practice better accounting methods, which is ironic due to the fact that my accounting is done through Quicken which downloads from their web service.

    The Branch Manager says to me that he would refund 2 of the 9 overdraft fees. I told him that I wasnt satisfied with that and would be closing my account and he said ok. I work in the customer service industry and it seems to me that if I had a customer that I had wronged I would do anything in my power to rectify the situation. This is not the practice that the bank philosophies state. I feel as if they stole money from me and my family and will do anything possible to get it back.

    I am not able to buy food or clothing for my family due to not having the funds available to me.

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    Reviewed Feb. 10, 2008

    I was contacted by SRA Associates, Inc. and told I took out a loan in December/2006 for $500.47. I informed her I did not know what she was talking about. I have never taken out a loan at all with National City Bank. I requested her to fax me as much information regarding this as possible. Then Katie Layman of SRA Associates, Inc. faxed me her information showing I owed National City Bank. However, the address is in Traverse City, MI 49684-8982. I have never in my life lived in Traverse City. The information is showing an account number 01170462 for $500.47, she indicated she would settle for $255.00. This is a Identity Theft issue if this is truly an account open in my name.

    Katie Layman could not give any information, and she was very demanding of me to send the settlement amount of $255.00. I asked her how did she get my name and number? The address is totally not mine. She told me she had mailed several notices. I informed her I never have lived at this address. She could not give me any information. I do not want my credit damaged due to this loan I clearly did not make. I will upload the information she faxed me. I have lived at my address for 8+ years, never have moved or changed my phone number since I have been here. Never have lived or visited Traverse City, Michigan, nor have I banked at National City Bank.

    This information is with this collection agency SRA Associates, Inc. I want this matter settled prior to damaging credit. As I said they refuse to give any Social Security Number and License Number for me to verify and clear my name as the one who owes this debt.

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    Reviewed Sept. 13, 2007

    I have been charged continuous overdraft fees that are in addition to the usual $36.00 fee.


    I am a working single parent and a PNC customer. There have been times that my account has gone into overdraft due to the economic strains including the cost of living and fuel expenses. Not only was I charged an overdraft fee of $36.00, I was also changed additional fees by the day. Last month I was charged over $400.00 in fees. These charges are overtly exploitive.

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    Reviewed Sept. 8, 2007


    On 11/22 I tried to make a payment on line on my credit card, the payment was due on 11/23 it would not let me make the payment the next day I contacted the company and they said I was receiving a late fee and a over limit fee even though I tried to make the payment the day before and couldn't and it was due that day, they wouldn't work with me at all and the next bill I got the minimum due was $420.36 which I couldn't possibly pay my regular payment was $122.00.

    At this point I didn't know what to do so contacted a credit negotiating company to help me, National City told me they would not work with them. I tried several times to get on a National City Bank program. I finally was able to get on the program with National City, I thought everything was taken care off. The next week I received a notice in the mail that I was being sued by National City Bank, I contacted them and they said I was on the program and not to worry.

    The following Monday I received a call saying I was being taken off the program

    as I spoke with the woman trying to find out why A third party who was listening to our conversation got on the phone and was really rude, verbally abusive and told me I deserved to be sued. All I have ever done is try to make payment arrangements with this company and they have never allowed it.

    I am now in litigation and have talked with their attorney several times. I call him every time I get papers from him. He has told me not to worry about it right now because I not working consistantly and I don't own anything, he can't get anything from me. But, the amount I owed in the beginning was $4,885.46 when I wasn't able to make my payment online and I am now owing $6425.94 to the attorney. Most of the time he does not return my phone calls. I even left a message asking him if I could borrow the money what type of arrangement could I make for a pay off and I never heard from him. Today I received notice that a lien on any property had been filed. The attorney acts like its no big deal and just forget about it right now.

    The emotional stress this has put on me is horrible. They are ruining my credit which I worked terribly hard to get good again last year. Because I went to the debt negotiating company and then they wouldn't work with them, I canceled with them I got three months behind in all my credit. I tried to get them to work with a credit counselor and they said they didn't work with them either. Most of the creditors were willing to work with me so I could get back on track but not all of them. Basically this is ruining my life. I don't make alot of money and I always made my payments to them. They have said terrible things to me and demeaned my character and ruined me financially. I recently received another letter from them asking if I wanted to go on a program to pay off the debt. It seems they don't know what they are doing at the company but they treat people awful and ruin their lives. This is not fair to do to people. The single woman who is trying to just keep her head above water does not have a chance with companies like this who seem to enjoy destroying you. I have made every effort to correct this, I need help from someone.

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    Reviewed Jan. 12, 2006

    National City charged me two bounced check fees, when they transfered money from my checking to my savings..this fee was charged on my own money, but when I called to complain, the woman I talked to wouldn't let me talk to a manager. I argued with this Ms Horton in regards to talking to a Manager, not really the actual account, but when I went to use my atm card, it had been deactivate...for no reason, come to find out this Ms Horton put this on my account...

    Had no money until it was activated again. Think its unfair for an employee to bother account unjustifiable. She also has access to my address and social security..Fearful she may retaliate, and use my social security #. I will be notifying the credit bureaus.

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    Reviewed Dec. 6, 2005

    I am a minority woman who went in to open an account. I don't have much, I received a small inheritance from a relative and they sent me to talk to the bank manager. She was rude and condesending to me. I will be honest, I don't know much about investing, but this was recommended to me. She even went so far as to use the phrase you people just don't get it. I was mortified and left. I thought in this day and age, that her kind of hatred would be non existant (especially in a customer service field) I wouldn't recommend that group to any body and that woman should be fired.


    It was insulting and hurtful and embarressing. I don't want to sue, I just want to put it on record so that people know to avoid that bank and that woman.

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    Reviewed Oct. 15, 2005

    When I was moving in 2004 my husband deposited my 2 diamond rings in the PNC Bank safe deposit. On July 4th 2005 he went back to retrieve the rings from the safe deposit box. He said that when he looked in the safe deposit box it wasnt there


    When my husband contacted the bank manager the manager said that they had nothing to do with my missing rings. I then asked for surveillance tapes of the safe deposit boxes. They refused the tapes to me and told me to contact the police to request for tapes or a sign in sheet. Next, I called the police and a detective on the case, the bank still refused to share the tapes or the sign in sheet to the detective. The bank said that all of this information is confidential

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    Reviewed July 17, 2005

    My wife was told by the Haslett Branch teller (Megan)that upon deposit of my payroll check that the funds would be made available immediately. My wife wrote 4 checks the following day, all of which bounced. I contacted the bank via internet about the overdraft charges and was told that the Bank had changed it's policy and that Checks deposited on Saturdays would clear on Wednesday at 12:00am. I bank online as much as possible and never received notice of this change in policy. I went to the bank for some written notice of the change and was handed a small piece of paper with about 10 policy changes and 5 different dates in which the policies would take effect.

    I was told by the bank online that they would refund half of my overdraft charges. I wrote back and explained that their teller had given us false information and that they had not effectively notified us of the change in policy and I would like all of my money back. I was told it was not a bank error and indeed it was a abnk error on multiple levels.

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    Reviewed Nov. 7, 2004

    In June of 2004 I purchased a car from Courtesy Kia in Alliance, Ohio. National City Bank gave me the loan. The agreement was I didn't have to make my first payment until 9-2-04. I was not given an account number nor address to send the monthly payments to. In late August I called the dealership to inquire about the billing invoice. Basically, I was told to sit tight and National City Bank would send me the monthly bill if they wanted their money. Again, in September and October I called the dealership and got the same answer. I did put the monthly payments in the bank while waiting for the first billing statement.

    On 11-04-04 Ohio-Penn arrived at my front door late at night showing me an unsigned Repo Order. I called the sheriff's department to verify Penn-Ohio's claim. The sheriff's department confirmed they had a legal right to my car. So I gave the keys up voluntarily. On 11-04-04 was the first time I had a phone number and an account number and that was given to me by the repo guy. I called National City Bank several times on 11-05-04 before I got an answer. Two different ladies from national city repo section admitted that my account was not coded right in their computer and that a monthly bill was never sent to me.

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    Reviewed Aug. 24, 2004

    We received a home equity loan from this Bank. The account was set up incorrectly by the bank to include an additional monthly sevice change of $20. Unfortunately an additional cost was incurred by us which totaled an excess of $500, When brought to the attention of personel on many levels I was told that they are only responsible for reimbursement for 1 month, even with admitting it was their error


    WE lost money by having excess taken out, and aggravation with dealing with this issue for a few months, eventually left the bank on all accounts.

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    Reviewed July 26, 2004


    The ATM machine stole my ATM card. When I told the tellers inside the bank of this, they smiled and said, Yeah, it's been known to do that. Call your bank for a new card.

    If they KNEW the ATM would do this, or at least was known to do it, why then wasn't a Do Not Use sign put up? Also, they could have at least applogized about it, but they didn't. The manager at the bank acted like she could care less, as did the Customer Service Rep who I spoke to on the phone. As a last resort, I sent the company an e-mail from their website. Still no responce.

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    Reviewed June 7, 2003

    I went to re-order check for my checking account, through the company provided by National City, Hartford, I then found out checks had been ordered and mailed with my account# to a completly different individual name, address, checks starting with 1001, I was on 300.

    I have not been able to keep a correct checking account balance for months. I first noticed this in march of 2003. I notified the bank, they said impossible, but they would place a stop payment on the individual who recieved the checks with my account. I notified the local police credit bureaus and FTC. I am a disabled veteran recieving direct deposit, the bank is acting stupid, trying to find out how much I know about this situation. I do not know what the finacial loss is, but the emotional damage to me and the damage to mine and my fienc'es relationship, has been extreme. She would ask me to pay a bill or ask for money, I would say I don't have any she would look at my account and it would say for example $6000.00 dollars the next day it could be a negative balance.

    Currently we transfer as much as we can into her account until I can get my direct deposits changed. The thing is the bank had to be directly involved for this to happen. Inclusive how much of my other personal financial implements did they hand out atm cards? I have not been using the account, and will close the account as soon as I can to complete financial obligations. This has reaked havoc on my personal and finacial life. I do not know how far-reaching this incident has gone nor how much damage to my financial reputation, is yet to come.

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    Reviewed Nov. 5, 2002


    PNC solicited a loan from me which began 07/03/97 for $20000@8.240%. The note was to be in 60 payments of $408.20. Since then I have paid in excess of $26,000 to PNC. They are attempting to extort what they claim is a final payment of $1450. I noticed on the note, the amount was $409.20. However, the payment booklet arrived with 59 payment coupons for $409.79. The 60th payment was left blank. Also on the note the loan was scheduled to be paid off on July 15, 2002. I continued to make the $409.79 payments until September, 2002.

    PNC has thus far refused to release the note. They are harassing me at least once daily for the payment of an additional $1450, which they say I owe, although I've sent them a detailed letter showing a disbursement of over $26,000 over the life of this loan. The latest letter from PNC now threatens to seek a judgment which will prevent the sale of my home. No one in customer service will provide information or discuss the matter other than to say you owe it and you need to pay it because interest is still accruing. This is extortion. I will never again attach my home for the payment of unsecured debt. Since I did not seek out PNC, I believe this might fall under the perview of predatory lending.


    My entire net worth is in my primary residence and PNC is threatening to hold me hostage forever in this attempt to extort excessive money from me. I can barely pay my mortgage and the stress has caused me to place my home on the market not knowing where I'm going to go or if I will even be able to obtain financing for another home. They refuse to even provide an understandable accounting of how they applied each payment. I've been able to obtain a customer history which I've examined thoroughly which is how I learned of how much money PNC Bank has already received.

    I've read negative news on PNC regarding fraud and questionable accounting methods and at: LegalAction_Com News, plus Civil RICO Case against PNC Bank (by merger with First Eastern Bank), et al.htm (The Valley of Lakes Files) you will see that the associations of PNC Bank itself are questionable. The article mentions one Frank Cedrone who merged with PNC. From what I can tell, it seems PNC managed to escape culpability in this morass. I don't know what the current status is and I'm not an attorney so much of the article is gibberish to me.I can understand though that it does not make PNC squeeky clean.

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    PNC Bank Company Information

    Company Name:
    PNC
    Year Founded:
    1852
    City:
    Pittsburgh
    State/Province:
    PA
    Country:
    United States
    Website:
    www.pnc.com