Orion Metal Exchange Reviews

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About Orion Metal Exchange

Orion Metal Exchange buys, sells and exchanges gold, silver, platinum and palladium and supports customers throughout the investment process. The company helps investors set up self-directed precious metals IRAs, connecting them with third-party custodians and insured depositories. It also assists with arranging secure storage, coordinating insured home delivery and facilitating liquidations through its buyback program.

Pros
  • Commission-free buyback for customers
  • Dedicated IRA support team
  • Transparent online pricing
Cons
  • Must call to purchase
  • No in-house storage services

Orion Metal Exchange Reviews

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    How do I know I can trust these reviews about Orion Metal Exchange?
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    Page 3 Reviews 35 - 235
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed June 9, 2023

    I purchased some silver New Guinea coins from a company that is under investigation and did some bad things to a lot of people, including myself. I called a lot of people who buy and sell silver, and I happened to talk to Jake from Orion three times. I told him about the situation the first time and he said that they could definitely buy my silver back. He was extremely professional. Never pressured me to sell it. Just told me what he could do. I sold everything I had purchased and it was very simple. He connected me with the IRS representative they had. He talked to them and they sent me a DocuSign, and it was done. Within three days, I had the money in my account.

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    Staff

    Reviewed May 5, 2023

    Have been doing business with Orion for 6 months now and I have never been let down! For anyone that is considering inquiring this company, I definitely recommend. Griselda is very helpful and they are always maintaining contact with me! Hope this helps!

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    Customer ServiceStaffTransparency

    Reviewed May 3, 2023

    I was very pleased with the information on how to invest in the coin market. The updated information helped me understand the whole process. I don’t have an IRA and this was my first time investing in coins. I was treated with respect throughout- all my questions answered in a timely fashion.

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    Staff

    Reviewed Feb. 8, 2023

    Working with Orion was a breeze. All the steps necessary to fund a gold and silver backed IRA were flawless and simple. Every person I worked had answers to any questions I had and were very happy to help me with the process.

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    StaffRates

    Reviewed Dec. 30, 2022

    In my opinion, they deserve a rating of FIVE stars. Throughout the entire process, I have been given knowledgeable information and pointed in the correct direction without being forced. Jacob made my first experience in purchasing precious metals a comforting one as I am new to the industry. I am looking forward with continuing business. Thank you!

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    Staff

    Reviewed Dec. 8, 2022

    I gained an enormous amount of knowledge. I am beyond happy with the choice I made in investing with Orion Metals. I will be telling my friends and friends about this amazing company. Thank you for all your help with my investments, never thought I'd find something fitting to my future.

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    Staff

    Reviewed Dec. 7, 2022

    I really appreciate how knowledgeable Jacob is and pointing me in the right direction without any pressure. Completely changed my life. I am very happy with my outcome! I highly recommend to anyone looking to invest. Thank you guys for all your help!

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    Customer ServiceSales & MarketingStaffRatesHonesty & Transparency

    Reviewed Oct. 20, 2022

    I researched the other metal firms and found Orion to be reputable, responsive and professional. Four times this year I’ve rolled over sizable assets from my 401k where it has a -26% rate of return, into a metal IRA. I have full access to my metals IRA account. Everyone that I have worked with from Michael, Blake, Ben, Griselda and Hannah, have always been very knowledgeable and professional. Never has there been any kind of “bait and switch" or misleading information. Very trustworthy and upfront. Transactions are easy and straightforward.

    I’m nearing retirement and moving a good percentage of my losing 401k into an Orion IRA has added a good comfort level seeing that my Orion IRA has held my asset value. The world has changed. Pandemic fears, unemployment, negative markets, GDP, national debt, inflation and world chaos, will make a normal market recovery very unlikely anytime soon. Orion is a great place when you’re ready to stop your market losses and move into a metal IRA. Thanks, Orion!

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    Staff

    Reviewed Oct. 20, 2022

    It is a pleasure working with Jacob Blalock and the Orion Team. They are very customer driven and take the time to ensure all of my questions are answered. Their service is topnotch and they provide objective information and independent sources to help me make informed decisions about my account. No pressure and no up-sell. Thank you Jacob and the whole Orion Team.

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    Sales & MarketingStaff

    Reviewed Oct. 19, 2022

    Jacob ** was our representative and he was very courteous and professional before and during the purchase procedure. This can be said for every other staff member we dealt with. There was not has any high-pressure sales pitch. I would highly recommend Orion.

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    Staff

    Reviewed July 29, 2022

    I set up a Precious Metals IRA with Orion Exchange and I am very happy with my decision. Jacob was very helpful and explained everything in simple fashion for me (since I knew very little about precious metals or an IRA containing precious metals). He and his team were friendly, knowledgeable, and efficient. It was a much better experience than I was expecting. I am getting ready to move another (smaller) 401k to my Orion Metal Exchange account. And yes, I'll do business with them again (and recommend that you do as well)!

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    Customer ServiceStaff

    Reviewed June 7, 2022

    Wonderful company with excellent customer service. Blake assisted me in getting my IRA set up to invest in gold/silver. He was very professional, knowledgeable and patient with my numerous questions. The transition/transaction went very smoothly. I wouldn't hesitate to recommend this company to anyone!

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    Staff

    Reviewed May 9, 2022

    I transferred a part of my TSP savings in to a Precious Metals IRA with Orion. I talked to other companies but Orion seemed the best choice. Jacob was very knowledgeable and provided the education I needed to make the the decisions and Griselda was helpful and efficient in setting up my account and working with TSP on the transfer.

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    Staff

    Reviewed April 20, 2022

    We had a great experience working with Jacob! This was our first time purchasing metal, and we found him to be very knowledgeable, helpful, and patient. He answered all of our questions and shared his expertise when guiding us. Everyone we dealt with at Orion Metal Exchange was courteous, professional, and reliable. We highly recommend this company!

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    Staff

    Reviewed April 14, 2022

    Being new to buying silver or any precious metals, Jacob ** was extremely patient to explain my options, the process, and answer all of my questions without making me feel pressured. He was professional and relatable at the same time so I never felt condescended to. I feel confident that I made a good decision to go with Orion and invest in silver!

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    Staff

    Reviewed April 12, 2022

    I worked with Beau ** in arranging the metals for my IRA. He was wonderful and very helpful during the process. I highly recommend Orion Metal Exchange. I have worked with them now for 2 years to determine the best metals to add to my IRA and see no reason to go elsewhere.

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    Customer ServiceStaffTransparency

    Reviewed April 11, 2022

    I have dealt with other Precious Metals companies, but Orion is the best! All who I have spoken with have provided excellent, knowledgeable customer service - especially our Portfolio Manager Michael **. He has gone the extra mile to provide us with trustworthy, outstanding customer service. Highly recommended! Very knowledgeable of the market and provides regular updates as needed.

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    Customer ServiceSales & MarketingPriceOnline & AppRatesFollow-Through

    Reviewed April 4, 2022

    Very good service. Delivered just as promised and had no trouble at all. Would recommend Orion and plan to use again. Their website has the price you'll pay and they did not try to sell me things I did not want. In other words, no hassle. I called other places and had trouble getting a quote on what I wanted and usually a long discussion about what I should do, even though I didn't want to do it.

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    Staff

    Reviewed April 4, 2022

    My wife and I have been looking forward to retirement for a lifetime. I never thought it was going to happen. We always had one of the big brokerages invest our retirement and we never saw the light at the end of the tunnel. We were referred to Orion Metal Exchange by our friends who actually are retired. We couldn’t be happier. After just a few short months we can see a light at the end of the tunnel and are now finally looking forward to retirement. Couldn’t be happier with Orion and their team. They’re so professional and straightforward. It was definitely a breath of fresh air after years of feeling like you’re stuck in quicksand. I’m referring everybody I know to them and know they will be in good hands like my family is.

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    StaffRates

    Reviewed March 31, 2022

    A fantastic organization! Great customer support from beginning to end. Jacob B. took the time to thoroughly explain transitioning from TSP to a Self-Directed IRA. Questions I asked were answered clearly and detailed enough to make my precious metals purchase in confidence. I believe Jacob had my interest at heart and recommended specific precious metals with that in mind. In summation, no nonsense, straight talk and integrity. I would recommend Orion Metal Exchange unreservedly!

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    Customer ServicePriceOnline & AppStaffRates

    Reviewed March 11, 2022

    Mike B. Dallas, TX. My wife and I are both retired. We have been invested in the stock market for many years in both good times and bad. With the ”election” of Joe Biden we decided it was time to exit the stock market due to possible steep downside risk under his “leadership”. We cashed out and sat on the sidelines while we evaluated options. After “kicking the tires” we decided that precious metals made the most sense for us. We contacted 6 of the well known precious metals dealers, but were disappointed with the results. We asked simple questions like “how do you price your products (such as spot price plus what percentage?”) The most common response was “we’ll discuss that after you send us the money to fund your account." Not exactly the answer we were seeking!

    After this frustrating experience, we found ORION METAL EXCHANGE and things were very different in a positive way. Prices were clearly posted on their website and we got straight concise answers to our questions. We have since opened 3 IRA accounts and a brokerage account with Orion. Dealing with Jason ** and Griselda ** in opening these accounts was a pleasant experience as they are both true professionals. We highly recommend ORION, Jason and Griselda.

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    Staff

    Reviewed Jan. 13, 2022

    This was my second time ordering from Blake ** with Orion Metal Exchange. I was in a bit of a bind and in a hurry. It was my uncle's and aunt's 50th wedding anniversary and my uncle wanted to get a small gold bar for his wife. He knew nothing about buying gold. I told him, "Don't worry I have just the person." I reached out to Blake and he made it happen for us. He was knowledgeable, efficient, professional and sensitive to our time constraints. Considering that the holidays were upon us he got everything to us a day before we needed it. I really appreciate him and how he takes the worry out of the process.

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    StaffTransparency

    Reviewed Jan. 11, 2022

    I am very happy that I chose Orion Metal Exchange. Everyone I spoke to was attentive and informative. They helped me roll over my 401K and made sure I was comfortable and updated every step of the way.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2021

    Orion was absolutely stellar. The person I was working with answered the phone immediately and worked with me with whatever questions I had 'cause I'd never done this before. I was very pleased that they were very responsive. But I asked them to call me in November so I could make sure that I had taken my withdrawal for the year, and I haven't heard from them.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2021

    I really enjoy working with Orion. The customer service was extraordinary. They knew that I was green when it came to the coin, so they helped and guided me along the way and through the process so I felt very comfortable.

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    Staff

    Reviewed Nov. 2, 2021

    Orion is the best in the industry. Look no further if you’re looking to invest your money in metals. They are reliable and efficient. The employees at Orion went above and beyond to make sure that from start to finish, I felt comfortable and confident in my purchase.

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    PriceStaffRates

    Reviewed Oct. 28, 2021

    The reps were very responsive and helpful, but I was more interested in gold bullion instead of coins and I would appreciate it if they added that to their portfolio. The mark-up for coins is a little higher and I want to minimize my overall cost of metals. If I go with bullion bars, it’s cheaper than coins.

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    Staff

    Reviewed Oct. 27, 2021

    Jacob was very informative. He answered some questions of things I was curious about, just in talking to me. Also, the options are superb and it was a great experience. Service was excellent.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2021

    Everything went really well. The whole process was very professional, but when you're on the phone, you think you know the person on the other end, but you don't see them, which is something to think about if you’re doing a large transaction. It's difficult to do a transaction like that sometimes over the phone without seeing somebody. Something like FaceTime interaction might be good. Apart from that, the knowledge and professionalism of the person that I made the acquisition through was good. Orion put me in a more comfortable situation and I've recommended them to another person.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 14, 2021

    I highly recommend Jacob B. With Orion. I’ve known him professionally for many years and didn’t hesitate to call him once I was ready to invest in precious metals. He was patient, extremely knowledgeable and took his time discussing all my options. Jacob educated me and after speaking with him over a week I was 100 confident in my decision. Orion metal enhance has some of the lowest prices in the country and is ethical and honest. Thank you for your help. I will recommend them to friends and family.

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    Staff

    Reviewed Sept. 22, 2021

    For the past three years I have relied upon Orion Metal Exchange for a variety of services. The team has successfully helped me move my fiat US dollars into Silver Coins (3 times) and facilitated the transfer of my $$ IRA into a Platinum IRA. They always have the time to explain even basic metal currency questions and are clear about the best times to make this investments. I highly recommend them!

    William

    Palm Desert CA

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    Staff

    Reviewed Sept. 3, 2021

    I was searching on the internet for a place to purchase some gold and silver. I read the reviews on Orion and they all seemed really good, so I went with Orion. The rep I worked with was very knowledgeable, helpful and very professional. They answered my questions very well.

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    StaffRates

    Reviewed Sept. 1, 2021

    Orion had A+ rating with the Better Business Bureau and seemed to be grouped with other reputable companies. I was new to this product so I picked them. My rep, Griselda, was very helpful. She allayed my fears and kept helping me get through it.

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    Customer Service

    Reviewed Aug. 19, 2021

    Orion was good. The person that I talked to on the phone, as far as switching out the IRA, was nice. It wasn't a huge investment but they seemed nice enough. It's just that after I got in, the silver dropped. But they can't control what the market's gonna be.

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    Staff

    Reviewed July 8, 2021

    Orion Metals is a class act in the metals business. They are informative, service is great, and you end up with exactly the deal you are looking for. You are assisted by the very best from start to finish in your metals transaction. They do not disappoint or lead you in a direction that you are not comfortable with.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 20, 2021

    I started out with a different company. Being new I was still shocked at the costs so I backed out of the deal. I then did some praying, ended up calling Orion and it was like night and day! My roll over 401K into Gold & Silver went smooth and quick! I purchased my Gold at $200+ under what the other company wanted and my silver at around $30 an oz under.. The entire team here was a joy to work with really quick and efficient!

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    Customer ServiceStaff

    Reviewed April 13, 2021

    Reliable and very attentive. The service I received was unbeatable. Everyone who helped me was extremely informed and seem well versed in the precious metals industry. I would recommend Orion Metal Exchange to anyone looking to invest in metals. From start to finish I felt supported and taken care of. Very timely responses and knowledgeable reps. Thank you Orion for guiding me through my investment journey.

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    Staff

    Reviewed March 30, 2021

    The Orion Metal reps were very knowledgeable and the start-up process went smoothly.

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    Customer ServiceStaff

    Reviewed March 25, 2021

    I liked the customer service at Orion and since we were concerned with the precious metals, they primarily gave investment options. It was very good dealing with the reps but we haven't had a whole lot of interactions since the time that we established them. Still, I would recommend Orion. They were very upfront and on time with their communication. It's a good experience although there could be an improvement on the follow-up after we’ve settled the whole deal.

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    Staff

    Reviewed March 18, 2021

    The online research that I did said that Orion was number one in their field. After working with them, I would definitely agree that they're a very top-notch company. I did an IRA transfer into precious metals. I bought silver and platinum coins. The rep I worked with was very good and very knowledgeable. I have been a coin collector for many years, so I was pretty knowledgeable, too. He helped me to pick out what coins to go with, and the transfer went very well.

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    Customer ServiceCoverageStaffHonesty & Transparency

    Reviewed Feb. 24, 2021

    The support I received from Orion was stellar. They know the industry well and gave honest and informative input to help me make the wisest decisions about my portfolio. Their customer service was excellent and they covered all the bases. I would highly recommend this company to anyone considering investing in precious metals.

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    Verified purchase

    Reviewed Feb. 24, 2021

    I had a good experience with Orion. Everything was positive.

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    Verified purchase

    Reviewed Feb. 18, 2021

    I was searching the internet and I liked Orion's reviews. They said that I could exchange some silver or some platinum. I can trust them now and will work with them some more.

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    Customer ServiceTechStaff

    Reviewed Feb. 9, 2021

    I got a call from Benjamin. I liked the way he talked, and I liked what he said. I told Orion that I had $46,000 that I wanted to invest. It came out to be gold, silver and heavy on the platinum. I like the fact that I have the metal and the metal is in Delaware, and I don't live that far from Delaware so I can go and look at it. Orion has been responsive and very kind to me. They made sure I was aware of everything that is being done.

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    PriceStaffRates

    Reviewed Feb. 5, 2021

    Company was easy to work with. Only things needed is what the purchasing price of coins and a monthly statement of assets. I'm new to this and it's difficult to understand the way coins work. As to buy and sell I'm clueless.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2021

    I'd been thinking about investing in precious metals for a while. I went on the internet and I looked at several. Orion was at the top of the list. They have really good reviews. I called and they were very informative about everything. The man that I spoke to told me how it works. He gave me recommendations. Since I'm new to it, after I've been in a few months and see what it goes like, he said I can change it at any time, whatever I want to do. So that's what I did. Everything's top notch. They've stayed in touch with me ever since I opened the account. I have their number if I ever need any questions answered. I'm well pleased with them.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 29, 2021

    I was supposed to get a monthly statement, but I have never received one so I don't know anything about that. Orion Metal Exchange asked me, “Do you want quarterly, once a year or once a month?” I just said once a month. Everything else went smooth. The guy that helped me out was good. He kept calling me and I was having my money in a 401(k) and the stock market was going up and down, up and down. I got a bad feeling that it would go south. That guy just kept calling me and he called me at the right time. I said, “Yeah. Hell, yeah. Let's move it all over.” Whoever that guy was, he was persistent and top-notch.

    It was hard to transfer that money from E-Trade. They were talking in a language I didn't understand. But the lady got on the phone three-way and could answer. It was kinda Hispanic lady at E-Trade. I could hardly understand what she was asking or saying, but Orion's lady did wonderful as far as being able to answer questions and getting the money transferred. I’m happy.

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    Staff

    Reviewed Jan. 22, 2021

    I invested in platinum coins and the rep was very knowledgeable about this sector. He's got it dialed in. He’s solid. Due to the fact that I feel that he knows what he’s talking about, it makes me secure in a way, but I don’t think anybody can make you secure when you're investing. There’s no guarantee. I went with Orion Metal Exchange to diversify my portfolio because I heard the partner, Jacob, is very good at what he does.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2021

    I spoke with the rep at Orion several times and he was very knowledgeable and very helpful, not pushy. The only complaint I would have is I'm on the east coast and he's on the west coast. He's got a limited amount of time unless he wants to call at night to do business.

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    Sales & MarketingStaffHonesty & Transparency

    Reviewed Jan. 18, 2021

    Always a pleasure to feel that the rep is being honest and upfront on details about my account and not just telling me what they think I want to hear. I’ve shopped around but always go back to my original salesperson. Almost 20 years of investing and I’ll never change again.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed Jan. 14, 2021

    I didn’t want to get into stocks so I thought I’d try Orion. They seemed to be a little more available to give me information. I’m very new to this so I don’t understand a lot of it. When I got my first statement, I was badly shocked. The value that I put in was nowhere near the value that it was rated at. The guy explained it to me later. He was good and always informative. I had one place that I was going to be dealing with prior to this and the man that I talked to initially was very nice. They put me to this guy that does the final contracts and he made me feel like I was stupid.

    I’m still not secure in the dealing of all of this but it seems to be doing okay. At least it’s going up. I’m not losing. It just wasn’t what I thought I was getting into. I wasn't explained about it prior. I assumed that it was going to be the actual metal. Instead, it was coins and the coin value is different than the metal value. I didn't realize all that when I placed the order. I’d know next time when I add to it.

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    TechPunctuality & SpeedStaff

    Reviewed Jan. 13, 2021

    Griselda and Jacob were so helpful in my quest to purchase precious metals. Griselda helped me set up and move money from one IRA to a new Precious Metals IRA. She was absolutely fantastic! Jacob helped me understand precious metals so I could make sound purchase decisions moving forward. I liked them both so much that I came back a week later and purchased even more metals through Orion Metals.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 7, 2021

    I did a lot of research on the internet. I looked at not just Google reviews but other customer reviews as well, and they were consistent in terms of the service they gave their customers. Most of all, the exchange has the same products that you could buy, so I wanted to find a company that had been around a while. Orion Metal Exchange had a website, you talk to a human and it wasn't just one of the many that are out there on the internet. They were established. Those are some of the reasons that I chose them. They were responsive as well. When I called them, they gave me an analysis of each of the products that I was considering.

    I ultimately decided to use them. In the initial conversation on the phone, they answered my questions. I also had a couple of subsequent email follow-ups from them. I made sure to ask about the grade of the coins and they gave me that information. I don't think they withheld or were unknowledgeable about anything. I didn't have any confusion about the product or the shipment of it based on their responses. They don't stock the product at their own facilities, but once they ordered it, they let me know when the product I decided on was going to be shipped.

    They also gave me an update as to when they expected the product would arrive. It came when it was promised, and it was secured and in the condition that was promised as well. All those factors together, I thought I've made a wise decision. In terms of servicing me throughout the process, it was a five-star performance on their part. They were good, and they must have liked my business. I even got a Christmas card from them, which was unanticipated.

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    Customer ServiceStaffValue

    Reviewed Jan. 6, 2021

    We decided to put a little bit into the precious metals market as an investment and Orion had the best deal for a small investor. I've dealt mostly with Benjamin and Griselda helped me get the paperwork done. Overall, Orion was helpful and probably the best value.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 5, 2021

    The man from Orion that we talked to was honest. He had integrity and was someone that showed leadership and said that they would stand by us and would always be there. They have good customer service. If people wanted to go with a company that's going to have the motivation to take good care and be a leader and that won't leave them, they should go with Orion before anybody else.

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    Staff

    Reviewed Dec. 14, 2020

    Extremely professional staff who makes you feel at home when managing transactions. Jacob and staff members are top-gun! Would highly recommend Orion Metal Exchange to friends and have done so (or. Harry **) for retirement precious metals fund. Also acquired physical sliver bullions from Orion and Jacob managed a seamless transaction and metals were delivered to my doorstep safely.

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    Customer ServiceTransparencySales Tactics

    Reviewed Dec. 9, 2020

    Jason ** was a very well versed and up to date on what was going on in the precious metals market. I have strongly recommended Orion Metals Exchange to friends and relatives. Five Stars all the way! After contacting many other companies and reading the great things KiPlingers Magazine had to say about Orion Metal Exchange, I contacted Jason ** and was impressed with his patience and knowledge in our first conversations. After many more phone calls, I decided He would be a good person to work with - well versed in what was going on in the market and never any high pressure salesmanship.

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    Staff

    Reviewed Dec. 8, 2020

    We had a 403b sitting at a previous employer and decided that we wanted to roll that part of our retirement into a gold IRA. We spent about a month researching several companies before finally picking Orion. The staff was great and they walked us through setting up our account, rolling over the funds and our gold purchase.

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    Staff

    Reviewed Dec. 3, 2020

    Had an amazing experience with this company. Kevin helped me roll over my IRA to a precious metal IRA. The transaction was smooth and seamless. Will do business with Orion Metal Exchange again. The whole staff was great.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2020

    Everyone is helpful and informative. I am just waiting for the Precious Metals Market to go higher. I cannot say anything bad. Everyone helped me. I was surprised at the purchase amount as opposed to the melt value. When will this outperform and show Precious Metals are worth in which to invest.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2020

    Excellent, friendly, timely customer service! Very confident in their support and advocacy. Jacob walked me through the precious metal investing benefits making me very confident in investing. Griselda most helpful in setting up my account, the custodian and made this a seamless experience. The communication is timely and pertinent. I have a great amount of confidence in Orion.

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    Orion Metal Exchange
    Response from Orion Metal Exchange

    Thank you for review. We appreciate all of our customers and are happy you're satisfied with your service.

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    StaffTransparency

    Reviewed Nov. 13, 2020

    It was a pleasure to work with Michael **. He was informative, professional and trustworthy. I felt very comfortable doing business with him and highly recommend Orion Metal Exchange. The transaction went smooth and I received frequent updates from the company throughout the process. I will definitely be doing business with Orion Metal Exchange again in the future.

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    Staff

    Reviewed Nov. 12, 2020

    I recently set up a couple of accounts with Orion and found the process to be quite painless. The team was friendly and knowledgeable and walked me through each step of the process. They kept tabs on all the moving parts during the paperwork transition, and had great information and advice when it came time to purchase the metals. I would not hesitate to recommend them.

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    Customer Service

    Reviewed Nov. 5, 2020

    Very nice people. This was my second time in the last few months that I have bought from them. Very easy to work with and my silver came when they said it would with no problems. They answered any questions or concerns with no hesitations. The follow up phone calls were also nice to get.

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    StaffRates

    Reviewed Oct. 23, 2020

    I did a lot of research before making my choice to entrust Orion and I couldn't have made a better choice. They are very knowledgeable and very friendly. They made me very comfortable and I got a great rate. I am going to be making more purchases in the very near future.

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    Staff

    Reviewed Sept. 25, 2020

    Was very pleased by the knowledge and willingness to answer questions by Zjske when opening up a new precious metals IRA. I was completely new to this and he walked me through it step by step. The group that helped with the opening of the IRA itself were also of great help and understand with my questions. Definitely 5 star support.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 11, 2020

    Not only did Orion provide my company with a great investment opportunity, but they did it with the greatest of service. My own phones were not working properly so we were disconnected several times, but Ben ** was quite quick to respond to my email questions with the most pertinent information. When my own bank would not fund the investment with an ACH transfer, Ben and Griselda (last?) were very helpful by allowing a check to be mailed instead. They were always supportive and empathetic to the plight I was having both with the phone service and the funding bank. I would recommend Orion to anyone who wants to invest in precious metals.

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    Customer ServicePunctuality & SpeedBillingTransparencyHonesty & Transparency

    Reviewed Aug. 31, 2020

    Recently, I sold Orion Meals 12 proof 70 gold coins and a single platinum one ounce proof coin. Up to this point, "things" have moved smoothly, and I'm waiting for email confirmation that my coins have arrived at their destination and that my guaranteed payment is on its way to me. If the process continues as it has, I will be buying very substantial numbers of gold and platinum coins from Orion. If there are any snags, hiccups or unexplained delays, I will not remain a buyer or seller. I believe in the honesty, integrity and transparent policies of Orion Metals, but beliefs require support--especially in speculative, unregulated industries. Please stay tuned. And so enough.

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    Reviewed Aug. 28, 2020

    I would like to compliment Jacob, Ben and Griselda at Orion. My recent transaction was handled professionally and with a commitment to make things go as smoothly has possible. Griselda was active in communicating with me with all steps as they happened. Thank you Orion! I not hesitate to use or recommend your services in the future.

    Andy

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    Tech

    Reviewed Aug. 19, 2020

    Orion Metals is a full service 5 star service provider. Top quality advice, service, and fulfillment. I have used other dealers, but Orion is the top of heap. I switched my IRA to a self directed metals IRA and purchase metals for delivery. Advice is a grade above the rest. A+ all around, you receive top quality here. A++.

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    PriceRates

    Reviewed Aug. 13, 2020

    I was lucky to meet Mr. Benjamin **, he is so nice, trustworthy and a very good listener with a lot of patience... He made sure to inform me all details and answer all my questions... I shall buy again from Orion Metal Exchange, because I shopped around and their price was the best...Thank you Mr. **...

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed Aug. 5, 2020

    The best experience I've had compared to other precious metal exchanges. I came across Orion Metal Exchange through Google search because I was not happy with the service I was getting from a well known online metal dealer. I was looking for a local business and after calling a few places I called Orion. They were way different than other metal dealers that I have talked to. They were professional, prompt, and straight forward. I also appreciated that they do not use high pressure sales tactics. I highly recommend Orion.

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    Customer ServiceMaintenance

    Reviewed Aug. 4, 2020

    Orion has been a top notch Company to deal with. They make every step of the encounter a pleasant one. Had a few jokes along the way that made it a more pleasant experience. They called and checked up on the whole process and walked me through everything. Had trouble signing electronically and she a 3 way conversation to fix our problem with a troubleshooter.

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    Punctuality & SpeedStaff

    Reviewed July 29, 2020

    The process was fast and easy. Enjoyed the interaction with the agent and the knowledge that was given since we were novices at Metals/Coin investments. Will most likely continue using this company for further Investments. Jacob was very knowledgeable and provided us with a high level of confidence. I would not hesitate recommending them to Friends or associates.

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    Customer ServiceStaff

    Reviewed July 14, 2020

    Jacob ** was the first person that I spoke to at Orion Metals... From the very first he struck me that he was as Professional at what he does... Very straightforward, NO BS... and I felt he genuinely wants the Best For his Clients.... He stays in contact with him me on all that’s happening in the Precious Metal market.... I plan to stay in business for a long while....

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    Customer ServiceStaff

    Reviewed June 22, 2020

    Mike was professional, very knowledgeable and took me through process. This was my first time buying precious metals and Mike recommended a Roth IRA for tax benefits. I didnt have a roth ira account before, and this was something I was looking for - a way to diversify my portfolio that wasn't in the stock market.

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    Reviewed June 22, 2020

    It seemed that initially when I was enquiring about your service the attention was very good. I didn't like the pressure asking why my check had not been received right away and when it was received I was told the check would not clear for 5-10 days and that my order would not be sent until then. Michael was very nice.

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    Staff

    Reviewed June 22, 2020

    Dealing with Orion Metal Exchange was a great experience. After doing some research I decided to use them for a 401 K Rollover and they guided me every step of the way. It has been a pleasure dealing with Jacob and Griselda. With transactions completed I feel more financially secure.

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    Customer ServiceStaff

    Reviewed June 19, 2020

    Good staff to work with. Job was done in an efficient manner. Have a good feeling about the company. Whenever I have problems they were always there to assist me and got back to me in a timely manner. I want to give Orion Metal Exchange my thanks for helping me during this process.

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    Sales & MarketingStaff

    Reviewed May 12, 2020

    Prior to ordering from Orion I researched online customer satisfaction and found it very high. This was proved by my actual experience. Courteous, precise, no hard sales, full disclosure and timely. Thank you! During the corona virus sheltering time, deliveries took longer than expected but the shipment was received in good order.

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    Staff

    Reviewed May 7, 2020

    I opened my new account with Orion Metal Exchange and they were awesome. They were really helpful and answered all the questions I had. They did a good job helping me through the process of converting my old 401K over to an IRA. I’m very happy I chose them and their employees were outstanding.

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    PriceRates

    Reviewed May 5, 2020

    I did some research before deciding on Orion. I spoke with Jacob several times before deciding on what mix of metals to buy. Transfer to my house was simple, yet a bit costly. Overall my experience was very positive I feel I received the metals I wanted at the right price that will show the greatest margin of profit over time. If there was any negative it is not really with Orion alone, finding the current worth of the coins has been difficult.

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    Orion Metal Exchange
    Response from Orion Metal Exchange

    Thank you for the positive review. As a friendly reminder, you are able to sell your precious metals back to Orion Metal Exchange without any fees to liquidate. We exclusively offer a liquidation fee free policy to our clients. If you have any questions concerning the current value of your precious metals portfolio, we are only a phone call away. Your precious metals are liquid, and when you're ready to liquidate, we are here for you. Once again, we encourage you to reach out to us with any questions or concerns. This would include any questions concerning the current value of your precious metals portfolio. 1-800-559-0088

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    PricePunctuality & SpeedStaffRates

    Reviewed May 4, 2020

    I want to say how pleased I was with Jacob and everyone else in the Orion team that helped me get my order. It was prompt and everyone helped me feel confident that all would work out, even though the pandemic made this very hard. Jacob was absolutely incredible, searching and helping me find the product at the best price possible. I am so thankful for his help in assisting me and guiding me in my first purchase.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 26, 2020

    All of my transactions with Orion has been nothing less than outstanding. The sales staff was very helpful. My order was filled and shipped promptly. All orders were received in a timely manner and arrived as ordered in excellent condition. There is nothing negative I can say about this company. As I said they are the best.

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    Staff

    Reviewed April 23, 2020

    Orion made the process of rolling over my TSP funds into a Directed IRA easy. This was my first go at doing this and I am so relieved that I did. They clearly explained the process so that I could understand what was to happen. I look forward to a long relationship with Orion.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed April 21, 2020

    I had a great experience in getting my 401k transferred into gold, silver and palladium in my IRA. I learned a lot in the process,they offer me good discount on purchases. They emailed all of the documents and my custodian account open very fast and efficient. I will definitely be doing more business with Orion.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 20, 2020

    Jacob was thoughtful and thorough in his presentation on precious metals. I was satisfied with my purchase and delivery. Communication was clear and follow up with the sales team was excellent. Hope to do business again. I have spoken with other metal companies and haven’t been Impressed. Orion was a perfect fit for my needs.

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    Customer Service

    Reviewed April 16, 2020

    Everything was handled professionally, even though my account was small, they treated me as if I was a top client. I can see why they receive so many 5 star reviews. I know I'm in good hands. Their predictions about a metals bull market is coming true as I write this.

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    Sales & MarketingPriceStaffRatesTransparency

    Reviewed April 13, 2020

    What I like about Orion Metal exchange is they advertise their prices on-line unlike most of the companies advertising for precious metals IRA’s. And, their prices are very competitive with the internet metal resellers. They do offer advice which is helpful to guide you through the process. It made the experience of starting a PM IRA fairly seamless. They are very transparent as to pricing. At this point in time I’m very satisfied.

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    Staff

    Reviewed Aug. 8, 2019

    I had a pleasure working with two people in getting my 401k transferred into gold and silver in my IRA. I received great help and learned a lot in the process, so it was not very stressful. The shipping of the documents was very fast and efficient. I never felt pressured or pushed to make any decision.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2019

    Benjamin is very kind, knowledgable, patient and informative. Every call I had with him I found very useful. I definitely did not waste my time learning about the stock market, economy, and the history of precious metals. I appreciate the fact that before making the final decision, Benjamin made sure I had all the information I needed, and that I understood the entire process. I am very pleased with the decision I made and am confident it will pay off in a few years.

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    Reviewed July 10, 2019

    I transferred my IRA, some to gold and some to silver, through Orion Metal Exchange. I strongly believe this is the best option because precious metals store value and government cannot touch them. Especially the way the market is right now, I want my money safe. Thank you Orion Metal Exchange!

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    Customer ServiceStaff

    Reviewed July 10, 2019

    I just placed my first order, and my metals should be at my doorsteps in a few short days. It was my first time working with Orion. I wanted to diversify my investments to protect them against various uncertainties. The customer service is professional, the representatives are kind and NOT pushy, and the process is smooth. Highly recommended!

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    Staff

    Reviewed July 9, 2019

    I have been wanting to invest in Gold for a long time now, but recently, gold has been performing so well that I finally decided to buy it. I did some research to find the best company and I came across Orion Metal Exchange. I spoke with Jacob over the phone. He is fantastic! I learned more about the precious metals market in 30 min than I knew before. Also, Jacob explained to me the factors that influence the price of gold. I am happy for my investment and I hope that gold will continue to rise.

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    Staff

    Reviewed July 1, 2019

    I was looking to purchase precious metals and take possession. The representative I spoke to was courteous and professional. The purchase process was simple. My order was delivered as promised. I would recommend Orion Metal Exchange to anyone looking to purchase precious metals.

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    Customer Service

    Reviewed April 10, 2019

    I finally decided to invest in Precious Metals, and I could not be happier with my decision. In the last two months, I did a lot of research on my own. However, I found a lot of various websites and “market specialists and experts” who made it seem like they know a lot, but their opinions and views were not reliable. I did not trust any of the online sources, so I decided to call a top-ranked Precious Metals IRA Dealer, Orion Metal Exchange. I spoke with Benjamin and Jacob. During our call, I learned everything I needed to know prior to investing. I did not want to wait any longer and decided to invest right away. The metals arrived yesterday. The shipment was fast and secure. Thank you, Benjamin and Jacob!

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    Reviewed March 26, 2019

    I placed my order at the end of last week and it has already arrived! I was really happy to hear that metals will be insured for free and that I can track them. Everything has arrived as promised. I plan on adding more precious metals to my portfolio in the upcoming weeks.

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    Reviewed March 24, 2019

    I have done a lot of reading recently about China accumulating a lot of gold. This made me wonder why in the Chinese government doing this. With some ideas and answers in mind, I called Orion Metal Exchange. Benjamin and I had a really long conversation about a potential trade war, the weak dollar, and the importance of diversifying the portfolio. I am really happy that I put some of my wealth into precious metals. Diversifying my portfolio was the best thing I did to protect myself against uncertainty!

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    Customer ServiceStaff

    Reviewed March 23, 2019

    It has been a pleasure to work with Jacob! He is very professional and very knowledgeable. Although I find myself well aware of the market and the economic climate, Jacob answered a few questions that I had prior to making my initial investment. After a few minutes of talking we hopped on a recorded line and I placed my order. The metals arrived yesterday and I could not be happier. Thank you, Jacob! Did I mention the delivery was very fast and insured?! Awesome customer service!

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    Price

    Reviewed March 17, 2019

    I am not the type of person who will go on the web and write reviews, but this time I felt an urge to do so. I know many people who work for the precious metals companies are very wealthy because they make a lot of money selling us overpriced gold and silver. When I called Orion Metal Exchange, I was treated very professionally. I received a really good price for precious metals, so I did not hesitate and purchased right away. Just a few days letter, the metals were right at my doorstep. I hope to invest again before the prices go up.

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    Customer ServicePriceStaffTransparency

    Reviewed March 17, 2019

    Orion Metal Exchange is the best Precious Metals company in California! I have contacted a few companies to purchase gold and silver and I did not move forward with other companies because they all were pushy, rude, and did not have enough knowledge. Also, the coin prices were way over the spot price. I ended up choosing Orion Metal Exchange because the company's representatives showed me patience, understanding, explained to me in detail how the process works, and offered a really good price!

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    Staff

    Reviewed March 12, 2019

    I had been thinking about investing in Gold and Silver for a while and wasn't sure what to do because I have been invested in Stocks and Bonds for so long. Senior Account Manager, Robert ** was very helpful and patient with us doing our IRA rollover. We had a considerable amount of money invested in the stock market and making the move into precious metals was very quick and easy. We couldn't be happier. Thank you Robert and the IRA Department at Orion! 5 stars!

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    Customer ServiceStaff

    Reviewed March 10, 2019

    Thank you, Benjamin, for your patience and understanding. I had a traditional IRA for many years and I recently became interested in investing in precious metals. I had no idea how to go about it. I called Orion Metal Exchange and spoke to Benjamin. We spent about 30 minutes on the phone and I felt like I knew everything about the rollover. After the call, I spoke with my husband and we both agreed that we want to invest. I am looking forward to investing again in the future!

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    Reviewed Feb. 18, 2019

    In the beginning of my quest to invest I was skeptical on to how to invest my hard earned monies. I am a neophyte when it comes to investing in precious metals however due to Jacob ** guidance and advice I now know I’m in the right place to invest towards my future and legacy! Thank you Jacob for this opportunity!

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    Sales & Marketing

    Reviewed Feb. 3, 2019

    Truly an amazing experience! Very difficult to say about other sales organizations! Class act with knowledge and know how of the industry. Orion has earned a client for life! Did my research and this was the best and perfect choice! I will for sure send friends and family to Orion.

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    Reviewed Jan. 31, 2019

    Jacob has been great and very responsive!! Needless to say, I need plenty of educating when it comes to precious metals. I have been a customer for a number of years and plan to remain a customer for years to come. Thanks for your help Jacob. I know you've got me back.

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    Staff

    Reviewed Jan. 30, 2019

    Working with Jacob ** at Orion Metal Exchange and his staff has been a professional, informative and pleasant experience. They took time and effort to assure my confidence with this decision. I will recommend this company to others looking to invest in bullion and I look for a very profitable return on my investment.

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    StaffTransparency

    Reviewed Jan. 30, 2019

    I worked directly with Mike who walked me through the process of making my first silver purchase. I had not purchased anything like this but have been watching the market and felt it was a good time to purchase. Mike was professional and made the purchase simple and easy. I would prefer to have my package overnighted because of my bank wire, but it did arrive as promised. I am considering making another purchase and will be using Orion again.

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    Reviewed Jan. 29, 2019

    Extremely satisfied with Orion's level of excellent service and their knowledge of the precious metals market. I was able to ascertain all of the information to my questions in detail allowing me to achieve my desired results in expanding my portfolio. I am delight to have Orion for all of my precious metals investment holdings.

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    Transparency

    Reviewed Jan. 29, 2019

    I became interested in buying Gold & Silver last year (2018), finding Orion Metals online. I spoke with Josh **. Indicated to him that I had never purchased Metals before, he explained the procedure in a way that was clear to me. I then made a purchase. With his help, the transaction was effortless on my part, and in a timely manner. I am very satisfied with my experience Josh and Orion Metal Exchange, I would highly recommend them to anyone wanting to buy precious metals.

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    Customer Service

    Reviewed Jan. 29, 2019

    I knew hardly anything about this industry before working with Orion. I spoke to various companies and many felt too salesy but these guys patiently helped me understand the process step by step, answered my questions, provided options for both my retirement and personal accounts and made me comfortable in my ultimate purchase. I am pleased that I was able to diversify my investment portfolio for my future well being and know that I always have a trusted advisor to call upon with any question that I might have!

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    StaffTransparency

    Reviewed Jan. 25, 2019

    I was very happy with Michael ** and the way he handled my silver purchase. In the future I plan to purchase more and will buy it at Orion. Everything was explained to me and was very happy with the service and the product I received.

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    Staff

    Reviewed Jan. 24, 2019

    The staff was very helpful and knowledgeable about the product. The IRA manager Griselda was an awesome help with my needs and very attentive to my situation. I am going to recommend Orion to anyone that asks. My account manager has changed twice but I remain very satisfied. The team at Orion is highly skilled and very capable in their jobs.

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    Staff

    Reviewed Jan. 17, 2019

    I have been thinking of a good way to diversify my investments. Jacob was very helpful in explaining the why and how of what I wanted. It was an area that was very unfamiliar to a lot of us. He gave me confidence that I would not lose out on my investment.

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    Staff

    Reviewed Jan. 16, 2019

    I recommend Orion Metal Exchange to anyone looking to purchase and gain an understand of precious metals and the PM market. Jacob and the Orion team are highly knowledgeable and willing to take the time to make sure customers are well educated and comfortable with their investment decision. Utmost honesty and integrity. Highly recommend them!

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    Staff

    Reviewed Jan. 15, 2019

    Being a novice investing in precious metals, I turned to Orion Metals after a bad experience with a competitive dealer. I have had many questions and Jacob has been most knowledgeable and patient in explaining thoroughly. He has bent over backwards to help me undo the unsatisfactory investment. He's suggested ways to improve my prospects and I feel he sincerely wants me to be successful. I would certainly recommend him.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2019

    As a first time buyer of precious metals I had little knowledge of the market prior to working with Orion Metal Exchange. A friend referred me to Jacob who was very insightful, explained everything to me thoroughly and answered all my questions. I feel confident in my silver investment and will absolutely be returning for future purchases. I always appreciate the follow up calls and market update emails as well. Thanks!

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    Staff

    Reviewed Jan. 15, 2019

    I open a IRA account six months ago with Orion Precious Metal Inc. In my opinion, I am very happy and great to work with Mr. Jacob **. He has been a professional helping me and always to shown the very good knowledgeable for the line of precious metals. I would recommend this company to anyone.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2019

    Meeting Jacob on a phone call initiated by a referral from someone I know and trust (otherwise the call to Jacob would've never been made) was not only a great pleasure, but it was educational and hugely comforting, as it took a heavy burden off my mind! As I expressed my investment goals, Jacob listened and then gave me his professional insight with numerous options tailored to meeting my needs. A good listener and an unbelievable resource of important information reinforced my decision to invest in precious metals with Orion Metal Exchange, Inc. Important to note is that this took place over several days, with never any sense of being pressured to invest. I spoke with several other commodities exchanges, two of which I had prior dealings, and only Jacob and his team seemed to have a sincere interest in who I was and what my needs were.

    After research, I decided to move forward with a couple of Jacob's suggested products, at which time I had the pleasure of being introduced to Griselda, who gave steller service as a member of Jacob's "administrative" team, always professional, enthusiastic, and helpful beyond any of my expectations. To this day, I continue to hear from Jacob on the current commodities and economic climate, and I feel like a member of the Orion family as our relationship remains dynamic and reciprocal. Based on a highly positive experience to date, I have no reservations about recommending anyone to Jacob and Orion Metal Exchange!

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    Customer ServiceStaff

    Reviewed Jan. 15, 2019

    I couldn’t be more pleased with Orion Metal Exchange! I am very very satisfied doing business with them thus far. I especially appreciate Jacob **, Senior Partner who did an outstanding job of explaining the ins and outs of commodities market today and supporting his information with solid third party documentation. I also enjoyed and appreciated the professional yet friendly support and communication I had with Griselda who helped me with all aspects of completing my 401k transfer. Jacob also does an excellent job at making himself available to his clients even after the transaction. I have so much confidence in Jacob and his team/Orion that I have since referred both my brother and my BFF who have subsequently done business with them. I am comfortable with my decision to invest with Orion and will continue to refer.

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    StaffTransparency

    Reviewed Jan. 14, 2019

    Excellent all around! Jacob ** especially keeps me up to date & answers all my questions in both a professional & polite personal way. He works very well with Griselda ** who handles all my money transfers in a accurate and timely manner. Very nice folks working for an outstanding company.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2019

    I’m very satisfied with the service and experience so far. I have learned a lot from Jacob about owning physicals silver versus i-shares of silver. Fully trust his word and knowledge that he will watch out for our investments. I appreciate working with Jacob. He is always there to answer all my questions when I have them or if he’s busy he will always return my phone calls.

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    Reviewed Jan. 12, 2019

    I transferred retirement savings into precious metals. I am very very happy with the returns that I am making on my investment. The returns on bonds and other IRA investments has greatly reduced in the past few years. I would highly recommend precious metals for anyone saving for retirement. And the best place to purchase is Orion Metals.

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    Reviewed Jan. 12, 2019

    I was looking for a company to invest in gold and silver in my IRA and Orion Metals fulfilled all of my expectations. Jacob has helped me in many ways even moving my money into excellent proof coins. I hope my money grows beyond my expectations. I was looking for a great way to invest in gold with an IRA. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2019

    Welcome all the emails. William was a great help. I was a first time precious metal investor. I had a lot of questions about investing in precious metals. William was professional, and he answered all my questions. I am satisfied with the service I receive. I would recommend Orion Metal Exchange to anyone.

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    Reviewed Jan. 12, 2019

    I have been Very pleased with my relationship with Orion Metals. Michael has very been attentive. I would like to do some more trading. Looking forward to making profits. As the value of metals increases in the future. Orion Metals is a company of the Future. That will be there for you. Keep up the good work. Public relationships with your customers.

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    Reviewed Jan. 11, 2019

    I'm very pleased with everyone at Orion's metal exchange especially Jacob and Griselda. Thank you guys very much for helping me. You make me feel secure on my investment in my future. I know we're going to work good together. Thank you very much. I look forward to working with you guys.

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    Staff

    Reviewed Jan. 9, 2019

    Working with Orion Metal Exchange has been a great experience. I have worked with Jacob ** for many years and find him to be very professional, honest and trustworthy. He contacts me on a regular basis letting me know how my account is doing. I could not be happier with Orion Metal Exchange and am extremely fortunate to have Jacob as my investment specialist.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2019

    I have an overall poor impression from my personal phone call with CEO/Owner Jacob Blalock many weeks ago when I called him to attempt to put an end to the repeated messages he consistently left me. I chose not to do business with this company based on how he handled himself and spoke to me over the phone. He and he alone turned me off to his company and that is why I would not recommend Orion Metal Exchange.

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    Orion Metal Exchange
    Response from Orion Metal Exchange

    OME actively tracks and catalogs all prospect and customer interactions by phone, text, and email. We do so to protect all interacting parties involved. There is no record in our database of a Steve Smith speaking to the CEO of OME, and we do not believe Steve Smith is the actual name of the individual that posted this review. We also believe the keyboard coward that posted this review did so in collusion with a competitor we had taken legal action against in 2018. We've since prevailed by jury trial in 2024 against this competitor. If you're reading this and have a genuine interest in purchasing or selling precious metals, please call us at 1-800-559-0088. Our door is open to you.

    Customer ServiceStaff

    Reviewed Jan. 9, 2019

    My wife and I are very pleased with the customer service we have received from Jacob. He was not only very knowledgeable, but also very kind and understanding. We appreciate the fact that he was professional. We placed an order after just a few calls. We are looking forward to seeing a good return on my investment.

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    Staff

    Reviewed Jan. 8, 2019

    I have been interested in getting into gold and silver for years and Jacob ** made it easy. All of my interactions with Jacob over the years has been pleasant and professional. Jacob is very informative about historical trends and what is happening today. I would highly recommend Jacob and Orion Metal.

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    Reviewed Jan. 8, 2019

    I have been dealing with Orion now about two years. And I have also dealt with the much larger, and nationally known firms. I wish that I had known about Orion sooner. By far they are the best, easiest to deal with and would highly recommend to anyone. This says it all.

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    Staff

    Reviewed Jan. 8, 2019

    My experience with Orion has been excellent. Jacob ** has always responded to any concerns or inquiries I have had right away. I feel that he wishes me to prosper and is doing an excellent job. I have recommended him to a friend and would continue to recommend him in the future.

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    StaffTransparency

    Reviewed Jan. 8, 2019

    I was thoroughly impressed with my experience with Orion Metal Exchange. The team performed a swift transfer of my IRAs into metals in a smooth and knowledgeable manner. The experience was easier than I thought it was going to be. All my questions were answered and explained in an understandable manner with the utmost professionalism. I totally recommend investing in precious metals with Orion Metal Exchange.

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    Reviewed Jan. 7, 2019

    I have used them from their beginning so you could say that I am happy with Orion or I would not be wither today. They have made each trade for my good not their good and delivered in a fast way. Give them a try and see that I am telling you the truth.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 5, 2019

    I am totally satisfied with this company and especially my broker. He always responds to my questions and calls and looks out in my best interest. He never makes me feel ignorant with my lack of knowledge and updates me to the best of his knowledge. I believe he goes the extra mile with his customers.

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    Staff

    Reviewed Dec. 18, 2018

    Recently I dealt with Mike ** who was very professional and extremely informative in the precious metals industry. I would recommend Orion Metal Exchange to anyone looking to diversify their portfolio. It is also a good opportunity to consider gold and or silver as a option in your IRA as a means of growth and complete diversity.

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    Staff

    Reviewed Dec. 12, 2018

    Michael ** was extremely helpful in providing information and guidance for my initial investment in precious metals. I would highly recommend Orion Metal Exchange for anyone interested in purchasing precious metals. Michael was very professional and knowledgeable, anyone interested in investing in precious metals and coins should contact Orion Metal Exchange.

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    Staff

    Reviewed Dec. 11, 2018

    My experience with Orion Metal Exchange was exceptional. From the moment I started talking to Michael ** he patient, helpful answering my questions, professional and friendly. He made feel like more than just a client he made me feel like he really cared. Also Grizelda went above and beyond to help close the deal. I am very happy I went with Orion and would highly recommend this to my family and friends.

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    Transparency

    Reviewed Dec. 10, 2018

    Yesterday I received my first order, and I couldn’t be more satisfied. Jacob has been with me every step of the way, ensuring that I know exactly where the package is and when it will arrive. I normally get concerned about these things but this time was different. Thanks, Jacob for the updates and making sure I receive my order as promised.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 5, 2018

    Would you like to know what makes Orion Metal Exchange special? They CARE about you! I loved the service I received from Orion. I am a knowledgeable investor, but I called in to just learn more about the precious metal market and get some insights. I got to speak with Benjamin who was not only very knowledgeable but also very nice. He quickly figured about that at first, I was not into buying anything, so he did not insist on anything. Instead, we just had a casual conversation. After we finished talking, I gave it a few days and decided to move forward with Orion. It’s been a while now since I placed my order, but what matters to me a lot is the fact that I can call Benjamin anytime and speak about the market updates and current microeconomic climate.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 4, 2018

    I was a first-time coin buyer when I called Orion Metal Exchange. I was nervous and unsure about the purchase, but representatives at Orion, Jacob especially, was patient and understanding. It seemed like it is not the first time Jacob had to deal with a first-time coin buyer because he explained everything thoughtfully. When calling I had almost no knowledge about the gold market, but after the call, I was the one who was able to educate my wife about the market. My wife and I make a decision to purchase gold coins. Thank you, Jacob, for sharing your knowledge! I am looking forward to seeing the return on my investment.

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    Customer Service

    Reviewed Nov. 29, 2018

    I did not leave a review after placing my first order with Orion Metal Exchange. I was not sure how I would be treated after I receive my precious metals. Surprisingly enough, Benjamin followed-up with me and asked if everything I received was as expected. I was positively surprised. Benjamin was not constantly calling me to place more orders, rather he would call occasionally to check in. I would not appreciate someone being pushy when it comes to my financials. After a few months, I decided to order again. I have a feeling that this was not my last order!

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    Staff

    Reviewed Nov. 14, 2018

    I am very pleased and happy to deal with Orion Metal Exchange. I recently made a small purchase of precious metals and I could not be more satisfied. Especially your representative, Mr. **, is excellent, courteous and very cooperative in starting, executing and concluding the purchase. Hope to have more opportunities to buy precious metal from you soon. Sure, if I get a chance, I will recommend your company.

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    Reviewed Nov. 8, 2018

    I am not a very wealthy investor but I wanted to diversify my portfolio and provide more security for my future. Benjamin answered all my questions and directed me toward the correct investment. I obtained silver for the amount I could afford. I am looking forward to more investments in the future!

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    Staff

    Reviewed Nov. 7, 2018

    The people I talked with at Orion Metal Exchange were knowledgeable and thoughtful. The transaction was pleasant and easy. The experience was exactly as it should have been - smooth and timely. I am really grateful I came across Orion Metal Exchange!

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    Staff

    Reviewed Nov. 5, 2018

    I am very pleased with the service I have received from Benjamin at Orion Metal Exchange for the purchase of precious metals. He recognized that I have just begun to purchase precious metals. Benjamin was very helpful and as thorough as possible in assisting me. He made every attempt to understand where I am positioned at this time regarding asset transitioning. Thank you Orion Metal Exchange!

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    Customer Service

    Reviewed Oct. 19, 2018

    My husband and I are very wary of ordering anything online or over the phone. We are even more cautious of shipping. That last thing I need is for a mail carrier to take an item which is relatively small, very valuable, and easily sold without a trace and just leave it on my doorstep. Needless to say, I did a lot of research before ordering a large quantity of gold and silver. I placed a phone order with Orion Metal Exchange because I heard only good things about this company, and broker over the phone could not have been more helpful. All transactions were documented, easily verified, and completely secure. Shipping was quick and my product was put in my hand and not dropped off unsecured. Orion is definitely your safest bet when buying precious metals in bulk.

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    Staff

    Reviewed Oct. 17, 2018

    Before my purchase, I knew absolutely nothing about investing in Precious Metals. I called in and the first person I spoke with was Benjamin. He was incredibly informative right from the beginning, and helped walk me through the process of understanding how my investment would pay off down the line. I also spoke with Jacob who explained to me how to roll over my IRA. Everything processed just as he said it would, and my Metals shipped to me exactly when they said they would. This was a huge step for my wife and myself and Orion Metal Exchange made it incredibly easy. I would definitely recommend them to a friend and have already done so.

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    Reviewed Feb. 13, 2018

    I've only just begun to learn of the ins and outs of investing with precious metals. I'm still eager to learn about Gold IRAs, and am looking forward to finding out more about that! That is awesome. THANKS!

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    Reviewed Feb. 9, 2018

    I had a great experience with Orion Metal Exchange. At first I was a little skeptical but the more I spoke with Ryan ** the better I felt about dealing with Orion. Once my gold arrived and in my hand it was a great feeling. I will definitely be doing more business with Orion. THANK YOU!

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    Customer Service

    Reviewed Feb. 9, 2018

    Well I love this site because it's safe easy to order and very Friendly customer service. I'm glad things are privacy Because I don't want anyone to know what and how much gold or silver I'm hoping to purchase or where I am going to store it at. Thanks for everything. You Are the Best gold and silver Dealership I have seen in awhile and I trust everything I am reading is real and true.

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    Reviewed Feb. 9, 2018

    I enjoy reading about gold and all of its advantages. Orion Metal Exchange makes it so easy... I will always listen to their opinions and advice before buying or purchasing gold or silver. And they are usually spot on with the outlook and forecasting for these metals. Gold and Silver are the future for my retirement investing and Orion will lead the way. Thank you Orion.

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    Staff

    Reviewed Feb. 8, 2018

    This was my first experience buying gold or silver. The agent was very helpful explaining what was involved and which would be best for a first purchase according to the amount of money I wanted to spend at this time. It took a little longer than I thought it would but it arrived without any problem.

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    Reviewed Feb. 8, 2018

    They provided me with very knowledgeable answers to my questions about my interest in purchasing gold as an investment. They truly seem to be a company who cares and is interested in satisfied customers. I'm also was pleased that the information was provided in a easy to understand way. Thanks for your time.

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    Customer Service

    Reviewed Feb. 8, 2018

    I would have to say my experience with this company was nothing short of excellent! Their knowledge of precious metals are second to none, and their customer service is absolutely exemplary. Without a doubt I'll be doing business in the future with them! Not to mention their prompt service in shipping, fast response when inquiring about their merchandise. I would recommend them to family and friends for all precious metal investments.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    I was amazed at the respect and professionalism the representative demonstrated, during our initial call. He presented the company favorably through his mannerism, advice and the additional material was delivered promptly and helpful. Since the material have been delivered and I had the chance to review, there is so much to learn about precious metals. It was a great to hear that I can call and speak in more details when the time comes to purchase.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    This company knows precious metals and how to get you more value for your money. Their customer service is very knowledgeable and treats you with kindness and respect. They get to know you and your needs and recommend what would be best for you and your investments. Great company! Glad to do business with them!

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    PriceStaff

    Reviewed Feb. 8, 2018

    I was looking for a certain gold coin but I couldn't find it at any coin dealers or at other exchanges. I found the coins I was looking for on the Orion website and the price was reasonable and were plentiful. Their associates were very knowledgeable and helpful with my needs.

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    Price

    Reviewed Feb. 8, 2018

    I'm looking forward to becoming a customer of Orion Metal Exchange! I know that I will get their best deals!! They will provide me with great, quality pieces. I know that their prices will not be beaten by any other companies! I've been buying for years and look forward to starting with OME!!

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    Staff

    Reviewed Feb. 8, 2018

    I was able to talk with a very knowledgeable person. He told me some of my options and why it would be good to invest in gold. I told him I am very interested to buy from a company that is well known. He then told me about the company. I was very pleased with the information I got.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    I had some questions about what to buy and what not to buy. The person I spoke with was very knowledgeable in what type of what to buy. I learned a lot from that person. I am definitely going to do what they told me to do. Felt good after my phone call. Thank you for all your help.

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    Reviewed Feb. 8, 2018

    I have been researching gold and silver, to start building a portfolio, Orion Metal Exchange has been the one company that has the most info so far, As I comb through reviews of precious metal firms, Orion is always at the top with the most positive feedback. Also a friend whom is a investor has given a good nod towards Orion so my decision making process will be less stressful.

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    Staff

    Reviewed Feb. 8, 2018

    Sadly I found out I need a nest egg. I'm on a fixed income and need a hedge against the future. I was impressed by the gentleman I spoke with. I came away feeling relieved I had taken the first step. He was also obviously interested in answering my concerns. I will be doing business with them for years to come.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    Very informative. I was treated like a human being. The customer service was very good. I have recommended Orion Metal Exchange to my family & friends. It was nice to get some helpful information when I needed it the most. I hope some day soon I can start with them.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    It wasn’t a bad experience. I spoke with the representative and he later sent me a ebook of the gold and silver Orion had to offer. He could have been a little more informative with the telephone call though, when I called because I wasn't as educated with the metals as he was and he let me know that.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 8, 2018

    I received a few follow up calls and was pleased with the experience every time. Typical follow up calls I've received involve a follow up sales pitch as well. These calls were more genuine and I received a little bit more information during every call. I would recommend them to a friend.

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    Reviewed Feb. 8, 2018

    I wanted to know any prospects on buying metals and Google directly took me to Orion Exchange. I got a call from the CSR explaining the process and got a brochure in my email. The only thing is I would have to have some heavy amount in order to start doing metal transactions. I believe once I got enough money I will definitely do business with Orion Metal Exchange.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    Delivery was quick, exactly what I wanted. Sales representative called me about other products particularly numismatic items. Despite being told 5+ times I had all the numismatic items I wanted and was only interested in bullion, he wouldn't stop calling. Finally had to get directly blunt and say "don't call again." I realize he was working on commission, and I enjoyed talking about numismatic coins, but I wasn't a buyer until they reached bullion price.

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    Staff

    Reviewed Feb. 8, 2018

    The personnel at Orion Metal Exchange are very professional and handle precious metal transactions promptly. They are very knowledgeable about precious metals. I will not allow anyone else to handle my precious metal transactions. I have known the principal owners of Orion Metal Exchange for many years and trust them completely.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    Have been very interested in precious metals. However, I have very little knowledge on the subject. Response time was extremely quick and very informative! Would love to hear more about the business! The representative was very knowledgeable and answered questions without making me feel totally ignorant of the whole thing. Would appreciate all of the info available.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    Good, Accurate Information, Friendly rep, very good overall experience. Answered my questions without hesitation and made sure I understood the information he provided. Seemed to be interested in my thoughts and made sure I was comfortable with the conversation. The rep help navigate me through all the details, the best way to look at investments and the difference between certain types of investing. I learned a lot from the call and it made me feel comfortable that I now had some knowledge about investing and had someone there that was willing and ready to help me along the way.

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    Staff

    Reviewed Jan. 9, 2018

    Orion is the only company that I will work with for my precious metals needs. They are extremely knowledgeable and went above and beyond to make the process easy. My account rep took the time to make sure I understood everything and make me feel comfortable. I highly recommend Orion Metal Exchange.

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    Orion Metal Exchange Company Information

    Company Name:
    Orion Metal Exchange
    Website:
    orionmetalexchange.com