Orion Metal Exchange Reviews

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Edited by: Tammy Burns

About Orion Metal Exchange

Orion Metal Exchange buys, sells and exchanges gold, silver, platinum and palladium and supports customers throughout the investment process. The company helps investors set up self-directed precious metals IRAs, connecting them with third-party custodians and insured depositories. It also assists with arranging secure storage, coordinating insured home delivery and facilitating liquidations through its buyback program.

Pros
  • Commission-free buyback for customers
  • Dedicated IRA support team
  • Transparent online pricing
Cons
  • Must call to purchase
  • No in-house storage services

Orion Metal Exchange Reviews

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    How do I know I can trust these reviews about Orion Metal Exchange?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Staff

    Reviewed Sept. 5, 2025

    I would like to thank Orion for all the help they gave me when I was transferring my IRA's to another account. They walked me through the whole procedure without any problems. I would especially would like to thank her for her help. I would definitely use this company again for my needs again.

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    Verified purchase

    Reviewed March 19, 2025

    My experience with Jacob was not only educational but beneficial as I go forward with Orion in the future. I'm delighted that I found him. He organized my portfolio and explained the details of each metal. I feel like I'm in the very best situation and in good hands. He's the Best of the Best!! Thank You!!!

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    Staff

    Reviewed Feb. 1, 2025

    I am writing in regards to my experience I had with Orion Metals Exchange with my Representative Jacob ** and his assistant Griselda. Both were so Very Helpful in placing a Very Important order from my account which they made the transfer so Flawlessly that I completely Trusted every move they made for me. I highly recommend Both of Them and Orion Metals Exchange!!!

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2025

    It was a quick and easy process to get my 401K retirement transferred to buying precious metals. Courtney was super sweet and helpful with all my questions. Everyone at Equity Trust who was involved helped me with the process and I would highly recommend Equity Trust for anyone wanting to diversify their portfolio.

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    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2025

    Jennifer was very determined with getting my business and was a great employee to work with. She was very prompt to get me to the right person to make an order. I will most definitely refer her to a friend and hopefully do more business with her in the future. Thank you!

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    PriceStaffRates

    Reviewed July 24, 2024

    I just want to say if you're looking to buy gold or silver and don't have a clue who to go through, Orion Medal Exchange is your company and Blake is your guy. :) The company has integrity and that's hard to find nowadays, they really cares about you and take the time to answer all the questions and I had many because I didn't have a clue concerning anything about buying Gold and Silver but he explained how the process worked, he made me feel like a family member taking a lot of time with me to make sure I understood when was the best time to buy.

    There are Crooked companies who are just out to get your money and screw you out of your money and I almost was a victim one till I found Orion and found out the other company wanted 3 times, the price for the same Silver as Orian so if anyone wanting to invest in Gold or Silver trust in this company Orion and Blake. :) Plus when you go through them, they give you a great incentive of free gold and silver and many more perks, but you would want to talk to Blake about all of them.

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    PriceStaffRates

    Reviewed June 26, 2024

    Courtney was very professional and always available to answer any questions. She explained portfolio options but also admitted if something was out of her scope. I had an excellent experience with Orion! I will be recommending Orion. I will also use Orion with future purchases. I appreciated that products were listed online with pricing.

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    Staff

    Reviewed June 15, 2024

    They walked me through every step, provided valuable advice, and took care of all the details. Their team is friendly, knowledgeable, and always available to answer my questions. Thanks to Orion Metal Exchange, I've had a positive and profitable experience as a landlord. I can't recommend them enough!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed June 8, 2024

    I came across Orion Metal Exchange, Orion Precious Metals, after two failed attempts at other gold dealer “experts”. These outfits were not familiar with STRATA, where my precious metals resided. Orion, on the other hand, was a savior! New STRATA, their requirements, their staff and procedures. First spoke with Blake who made me realize I made the right call. I then spoke to and communicated with Griselda, who manages the IRA side. She was stellar. Took care of everything. Worked with STRATA, coordinated the transfer of precious metals and payments. Amazing to me was learning Orion’s vault is near STRATA’s vault meaning no overnight transport, etc. just a direct transfer. Orion was so fast and connected that I received my funds from STRATA in literally no time! So glad I found the great people at Orion! What a difference!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 1, 2024

    The recent price per ounce in precious metals had my interest. So I contacted Orion by random ads. I called and talked to rep Beau. First I was asking inquiring about what Beau felt would be a good blend of precious metals in a portfolio. I had a $50,000 IRA that I was thinking of moving to a Gold IRA. I told Beau I would like to think about it before I decided. I ask him to give me a week. He called me a week later and I decided to go ahead. He also included me in on a promotion for some free coins. That's what did it for me.

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    Customer ServiceStaff

    Reviewed April 27, 2024

    I have worked with Blake at Orion for 2 or 3 years now. He is always gracious and informative about the precious metals market and timely in his communications with me. He has worked with me on 401K rollovers to a precious metals 401K several times. I will continue to do business with Orion and with Blake.

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    Verified purchase
    Staff

    Reviewed April 24, 2024

    Beau my agent was professional and easy to work with. He answered all my questions in a timely manner. I would recommend working with Orion Metal Exchange as times are very uncertain. Fiat money is volatile and with the inflation, having your money in real assets in Silver and Gold is a hedge against the coming recession.

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    Verified purchase
    Honesty & Transparency

    Reviewed April 17, 2024

    We have worked and used Ben for almost 20 years to handle our precious metal investments. He has always been upfront and honest with us in regards to what we should do to receive the maximum benefits in what could be a risky situation. We trust him so much that we have followed him as he has moved to different companies because we value his experience and expertise. In fact when we found out he was no longer at a certain firm we tracked him down and moved our account.

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    StaffHonesty & Transparency

    Reviewed April 9, 2024

    I feel very confident that I was advised honestly, intelligently and respectfully. My advisor was very easy to communicate with. He understood my position and was able to explain purchasing options and procedures articulately making my experience with Orion comfortable and pleasant. I feel his direction helped me make wise decisions without feeling pressured or naïve. I plan on having a dependable and lasting relationship with Orion metals.

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    PriceStaff

    Reviewed Feb. 6, 2024

    I found Orion to be the most affordable compared to others. When I talked Chase **, he was very knowledgeable and helped me pick out products that were affordable and had potential in the future. I am looking forward to working with your company and will tell others about my experience and will encourage them to put at least some of their investment into precious metals.

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    Orion Metal Exchange
    Response from Orion Metal Exchange
    Hi Robert, I am glad to hear that you had a great experience working with our representative Chase!

    Thank you for sharing with others, we definitely look forward to working with you again soon :).

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2024

    My first purchase with Orion Metal Exchange was back in 2020 and the representative Mike was great. Then I called Orion Metal Exchange again and since Mike was no longer there, Chase took the call and so grateful with educating and helping us. He guided us and had a lot of knowledge and integrity. Very happy with the assistance that Chase did and everything went smoothly.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2024

    Everyone at Orion Metal was very helpful and strived to help me get my order processed as quickly as possible. They were very professional, and followed up to make sure that everything was in order and I was a satisfied customer. Beau was instrumental in getting me the best deal for my money and helping me invest my funds in accordance with market trends. I would highly recommend Orion Metal to everyone. They Rock!

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    Verified purchase
    Sales & Marketing

    Reviewed Jan. 24, 2024

    I reached out to several precious metals companies to rollover my 401K. When I talked to Michael ** at Orion, I had a very good feeling that I would be in very capable hands. He answered all of my questions and is very good at explaining everything. He didn't rush me or try to make a hard sale. He made sure I was comfortable in making a decision.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2023

    Exceptional service, from the moment I first called to the transaction being fulfilled properly. I can assure you Orion Metal Exchange has kept their word, and truly care about the service they provide. I was left happy and full-filed with my investment. I appreciate how the relationship that has been made with my rep.

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    Price

    Reviewed Dec. 6, 2023

    Benjamin was conscientious when working with me in my conversion of assets. He understood my concerns and desires for reasonable diversification vs. costs, and he respected my desire to not rush into decision. I thank Benjamin for checking back with me regarding my account at a time when it was good for me to make some adjustments.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2023

    I've been very pleased in my dealings with Orion Metal Exchange. They're very professional, explain things clearly, and are easy to work with. And they are available when questions come up. They play by the rules while being friendly. If there's a delay in the transmission of funds, they find the answer.

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    Verified purchase
    Staff

    Reviewed Oct. 19, 2023

    Orion is the only precious metals company I have found that would work with me to establish a new IRA account with a maximum opening contribution of $7,500. Most other companies will only work with existing IRA's and have a much higher minimum purchase. They guided me through every step of the process and were very helpful. I would highly recommend them.

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    Orion Metal Exchange
    Response from Orion Metal Exchange

    Larry, so glad we helped you! We appreciate doing business with you! We look forward to assisting you with your precious metal needs in the future!

    Verified purchase
    Customer Service

    Reviewed Oct. 17, 2023

    My Wife found Orion on the web. From the first call until the transaction was completed the service was extraordinary. Jacob told me what to expect, did what he said he would. All other contacts performed at the same level of preferential. I would not hesitate to use them again and do recommend Orion for Gold transactions.

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    Orion Metal Exchange
    Response from Orion Metal Exchange
    Mr. Bell, we are happy to hear that your wife found us! As our client, we are glad to hear that you were well taken care of by Jacob.

    We definitely look forward to working with you soon! Thank you for sharing your experience working with us.

    Verified purchase
    StaffFollow-Through

    Reviewed Oct. 12, 2023

    OME has been extremely helpful converting 3 of my 401K accounts into precious metal IRAs. The transitions went smoothly with their step by step guidance. I have also purchased gold and silver directly and the deliveries were as promised. Jacob has answered all of my questions and has always been available when I have had questions. Will be doing more business with OME in the future.

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    Orion Metal Exchange
    Response from Orion Metal Exchange

    As one of our loyal clients, we always look forward to doing business with you! We appreciate your review Mr. Halvorson!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    My experience working with Blake and Orion Metal Exchange for my IRA investment has been not only pleasant but profitable! Blake's knowledge is quite impressive. I've appreciated his willingness and dedication to answer all my many questions, being new as I am to this type of investment opportunity. His upbeat and professional demeanor has instilled the confidence in me such that I would not hesitate to call Blake when I am ready to add to my precious metal investment portfolio.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 11, 2023

    Orion Metal Exchange has been good to work with. Blake, Charles and Grizelda all have been. I’m just trying to teach myself. It’s a whole new journey for me. I’ve never explored this part, but I kind of rushed into something that I didn’t have knowledge of. You have to take a crash course in Gold 101 so that you understand the language when they're talking, because I always feel like it's going over my head, and it still is today. Also, it is very important that before you do any transaction, to make sure that you get a quote in writing so that you know what you are doing before you make any decisions.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 2, 2023

    I had some silver coins that I needed to sell. Orion responded quickly. The whole process was very seamless and timely. I didn't have to keep asking the same questions. I didn't have to constantly call back or respond. The whole experience was great. I've only had one transaction and if a need comes up, I will deal with them again.

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    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Aug. 2, 2023

    I spoke to two different people at Orion and they were pretty straight-up with what's going on and telling me what they suggest. I'm very happy with it. I'm working with the same two people pretty much all the time, Gieo and Griselda, and we've talked about next moves, what should be the next thing to happen, and as far as taking advantage of everything. There's a good plan in place for several years down the road and even for the next things to do that makes sense as far as the market on the metals is going.

    I've been buying metals on my own, but I hadn't had an official IRA set up and I did a transfer into creating one with them. Griselda helped me tremendously. She was making direct contact with them and helping me get all the paperwork filled out because the people that I was taking the money out of were not helping me at all. They wanted to hold on to their money. Griselda reached out quite a few times to them and it was nice to take the pressure off of me to try to constantly keep contacting them. The only way I think it could improve is if they would send me more updates. It doesn't matter whether it's email or paper -- just more updates of what's there and what it's worth.

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    Verified purchase
    PriceStaffRates

    Reviewed June 29, 2023

    The rep took time to explain some things to me. He took me to the website and showed me the prices on there. I went and compared those prices to some of the same items elsewhere and I saw the value. Once you make a decision to go in a certain direction, you need to find help to accomplish that, and Orion did that.

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    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed June 23, 2023

    Giovanni, the rep from Orion, was awesome. I had a concern that I brought up and within 24 hours, it was taken care of and resolved. I sent an email and I realized there's a five-hour difference between me and the West Coast. He was on the phone the next business day and took care of it, and I'm very happy so far. But I have not received my precious metals, which is one of my concerns. Chase, my bank, couldn't read the actual stamp. Orion probably wired it and the machine didn’t pick up the signature. So, I called Orion and they said they would physically mail it to Chase. If I transferred X amount, I would get a couple of hundred dollars worth of coins and Giovanni said it would take up to 14 weeks for the complete process. He was gonna order them and then he would have it. So, I would need to be at home with the signature and he would give me a call when he got word that they would be sent out so I could be on the lookout.

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    Orion Metal Exchange Company Information

    Company Name:
    Orion Metal Exchange
    Website:
    orionmetalexchange.com