Orion Metal Exchange

Orion Metal Exchange

 4.9/5 (170 reviews)
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Orion Metal Exchange
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About Orion Metal Exchange

Orion Metal Exchange has 50 years of experience in the precious metals industry and helps customers find their best options for storage and delivery. You can liquidate or acquire metals through Orion Metal Exchange, and you can keep informed about the market with its finance updates. You can also choose your IRA depository.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Can purchase coins online
    • Physical possession and liquidation
    • Fee-free buyback policy

    Cons

    • Annual fees to store and secure metals
    • No online fee info

    Bottom Line

    Orion Metal Exchange provides updated spot pricing, informative staff and quick home delivery. Though the company charges annual fees to store metals, you can trust your investments are secured in an insured vault in the U.S. or abroad.

    Orion Metal Exchange Reviews

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    Page 2 Reviews 5 - 35
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2022

    Jacob ** was our representative and he was very courteous and professional before and during the purchase procedure. This can be said for every other staff member we dealt with. There was not has any high-pressure sales pitch. I would highly recommend Orion.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 7, 2022

    Wonderful company with excellent customer service. Blake assisted me in getting my IRA set up to invest in gold/silver. He was very professional, knowledgeable and patient with my numerous questions. The transition/transaction went very smoothly. I wouldn't hesitate to recommend this company to anyone!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 9, 2022

    I transferred a part of my TSP savings in to a Precious Metals IRA with Orion. I talked to other companies but Orion seemed the best choice. Jacob was very knowledgeable and provided the education I needed to make the the decisions and Griselda was helpful and efficient in setting up my account and working with TSP on the transfer.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2022

    We had a great experience working with Jacob! This was our first time purchasing metal, and we found him to be very knowledgeable, helpful, and patient. He answered all of our questions and shared his expertise when guiding us. Everyone we dealt with at Orion Metal Exchange was courteous, professional, and reliable. We highly recommend this company!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 14, 2022

    Being new to buying silver or any precious metals, Jacob ** was extremely patient to explain my options, the process, and answer all of my questions without making me feel pressured. He was professional and relatable at the same time so I never felt condescended to. I feel confident that I made a good decision to go with Orion and invest in silver!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2022

    I worked with Beau ** in arranging the metals for my IRA. He was wonderful and very helpful during the process. I highly recommend Orion Metal Exchange. I have worked with them now for 2 years to determine the best metals to add to my IRA and see no reason to go elsewhere.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 11, 2022

    I have dealt with other Precious Metals companies, but Orion is the best! All who I have spoken with have provided excellent, knowledgeable customer service - especially our Portfolio Manager Michael **. He has gone the extra mile to provide us with trustworthy, outstanding customer service. Highly recommended! Very knowledgeable of the market and provides regular updates as needed.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 11, 2022

    Mike B. Dallas, TX. My wife and I are both retired. We have been invested in the stock market for many years in both good times and bad. With the ”election” of Joe Biden we decided it was time to exit the stock market due to possible steep downside risk under his “leadership”. We cashed out and sat on the sidelines while we evaluated options. After “kicking the tires” we decided that precious metals made the most sense for us. We contacted 6 of the well known precious metals dealers, but were disappointed with the results. We asked simple questions like “how do you price your products (such as spot price plus what percentage?”) The most common response was “we’ll discuss that after you send us the money to fund your account." Not exactly the answer we were seeking!

    After this frustrating experience, we found ORION METAL EXCHANGE and things were very different in a positive way. Prices were clearly posted on their website and we got straight concise answers to our questions. We have since opened 3 IRA accounts and a brokerage account with Orion. Dealing with Jason ** and Griselda ** in opening these accounts was a pleasant experience as they are both true professionals. We highly recommend ORION, Jason and Griselda.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 13, 2022

    This was my second time ordering from Blake ** with Orion Metal Exchange. I was in a bit of a bind and in a hurry. It was my uncle's and aunt's 50th wedding anniversary and my uncle wanted to get a small gold bar for his wife. He knew nothing about buying gold. I told him, "Don't worry I have just the person." I reached out to Blake and he made it happen for us. He was knowledgeable, efficient, professional and sensitive to our time constraints. Considering that the holidays were upon us he got everything to us a day before we needed it. I really appreciate him and how he takes the worry out of the process.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 11, 2022

    I am very happy that I chose Orion Metal Exchange. Everyone I spoke to was attentive and informative. They helped me roll over my 401K and made sure I was comfortable and updated every step of the way.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 1, 2021

    Orion was absolutely stellar. The person I was working with answered the phone immediately and worked with me with whatever questions I had 'cause I'd never done this before. I was very pleased that they were very responsive. But I asked them to call me in November so I could make sure that I had taken my withdrawal for the year, and I haven't heard from them.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 10, 2021

    I really enjoy working with Orion. The customer service was extraordinary. They knew that I was green when it came to the coin, so they helped and guided me along the way and through the process so I felt very comfortable.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 2, 2021

    Orion is the best in the industry. Look no further if you’re looking to invest your money in metals. They are reliable and efficient. The employees at Orion went above and beyond to make sure that from start to finish, I felt comfortable and confident in my purchase.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 28, 2021

    The reps were very responsive and helpful, but I was more interested in gold bullion instead of coins and I would appreciate it if they added that to their portfolio. The mark-up for coins is a little higher and I want to minimize my overall cost of metals. If I go with bullion bars, it’s cheaper than coins.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 27, 2021

    Jacob was very informative. He answered some questions of things I was curious about, just in talking to me. Also, the options are superb and it was a great experience. Service was excellent.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 26, 2021

    Everything went really well. The whole process was very professional, but when you're on the phone, you think you know the person on the other end, but you don't see them, which is something to think about if you’re doing a large transaction. It's difficult to do a transaction like that sometimes over the phone without seeing somebody. Something like FaceTime interaction might be good. Apart from that, the knowledge and professionalism of the person that I made the acquisition through was good. Orion put me in a more comfortable situation and I've recommended them to another person.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 14, 2021

    I highly recommend Jacob B. With Orion. I’ve known him professionally for many years and didn’t hesitate to call him once I was ready to invest in precious metals. He was patient, extremely knowledgeable and took his time discussing all my options. Jacob educated me and after speaking with him over a week I was 100 confident in my decision. Orion metal enhance has some of the lowest prices in the country and is ethical and honest. Thank you for your help. I will recommend them to friends and family.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 22, 2021

    For the past three years I have relied upon Orion Metal Exchange for a variety of services. The team has successfully helped me move my fiat US dollars into Silver Coins (3 times) and facilitated the transfer of my $$ IRA into a Platinum IRA. They always have the time to explain even basic metal currency questions and are clear about the best times to make this investments. I highly recommend them!

    William

    Palm Desert CA

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 3, 2021

    I was searching on the internet for a place to purchase some gold and silver. I read the reviews on Orion and they all seemed really good, so I went with Orion. The rep I worked with was very knowledgeable, helpful and very professional. They answered my questions very well.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 1, 2021

    Orion had A+ rating with the Better Business Bureau and seemed to be grouped with other reputable companies. I was new to this product so I picked them. My rep, Griselda, was very helpful. She allayed my fears and kept helping me get through it.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2021

    Orion was good. The person that I talked to on the phone, as far as switching out the IRA, was nice. It wasn't a huge investment but they seemed nice enough. It's just that after I got in, the silver dropped. But they can't control what the market's gonna be.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2021

    Orion Metals is a class act in the metals business. They are informative, service is great, and you end up with exactly the deal you are looking for. You are assisted by the very best from start to finish in your metals transaction. They do not disappoint or lead you in a direction that you are not comfortable with.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2021

    I started out with a different company. Being new I was still shocked at the costs so I backed out of the deal. I then did some praying, ended up calling Orion and it was like night and day! My roll over 401K into Gold & Silver went smooth and quick! I purchased my Gold at $200+ under what the other company wanted and my silver at around $30 an oz under.. The entire team here was a joy to work with really quick and efficient!

    Be the first one to find this review helpful
    Rated with 5 stars
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    Verified Reviewer Verified Buyer
    Original review: April 13, 2021

    Reliable and very attentive. The service I received was unbeatable. Everyone who helped me was extremely informed and seem well versed in the precious metals industry. I would recommend Orion Metal Exchange to anyone looking to invest in metals. From start to finish I felt supported and taken care of. Very timely responses and knowledgeable reps. Thank you Orion for guiding me through my investment journey.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 30, 2021

    The Orion Metal reps were very knowledgeable and the start-up process went smoothly.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 25, 2021

    I liked the customer service at Orion and since we were concerned with the precious metals, they primarily gave investment options. It was very good dealing with the reps but we haven't had a whole lot of interactions since the time that we established them. Still, I would recommend Orion. They were very upfront and on time with their communication. It's a good experience although there could be an improvement on the follow-up after we’ve settled the whole deal.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2021

    The online research that I did said that Orion was number one in their field. After working with them, I would definitely agree that they're a very top-notch company. I did an IRA transfer into precious metals. I bought silver and platinum coins. The rep I worked with was very good and very knowledgeable. I have been a coin collector for many years, so I was pretty knowledgeable, too. He helped me to pick out what coins to go with, and the transfer went very well.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2021

    The support I received from Orion was stellar. They know the industry well and gave honest and informative input to help me make the wisest decisions about my portfolio. Their customer service was excellent and they covered all the bases. I would highly recommend this company to anyone considering investing in precious metals.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2021

    I had a good experience with Orion. Everything was positive.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2021

    I was searching the internet and I liked Orion's reviews. They said that I could exchange some silver or some platinum. I can trust them now and will work with them some more.

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    Orion Metal Exchange Company Information

    Company Name:
    Orion Metal Exchange
    Website:
    orionmetalexchange.com