Orion Metal Exchange Reviews

Quality service and customer satisfaction! My Orion Metal Exchange representative, John **, is more than just a representative to me. Our business relationship has also gave me a good friend too. So why do business with Orion Metal Exchange? Because they treat you like family

I have had a very positive experience in working with every member of my team. I feel very comfortable with the decision that I made in converting to your company. All the individuals that I have spoken with are by far the most professional and knowledgeable people to do business with.

Great Communication and Customer Service. Always on the top of their game. They make everything easy and simple to deal with. Additionally they follow up to make sure you are completely satisfied.

Orion Metals is very helpful in every way from talking about gold, helping with transfers of money, to setting up and buying your gold to get an account open and started. I worked with John and Gloria, without their help I would not have my Account or Order.

I opened an account the Orion Metal Exchange on July 24, 2025. It has been nothing but absolutely a great experience. I work with Michelle ** and she is awesome! Always a pleasure to work with. I can’t forget Aubrey. She is wonderful as well.

I like that they work directly with the bank where I have the precious metals IRA. When I opened the account I was able to start out with a lower minimum than other places. When I make purchases they have good recommendations without being pushy and I can do it all over the phone and sign documents online, completing the purchase in one day.

I was appointed POA for an elderly relative and subsequently charged with the task of liquidating a traditional IRA that contained precious metals. In this form of investment, we couldn’t easily take distributions that would have been of help. The company, Strata, that oversaw the account was very difficult to deal with in terms of communication and access. They offered no real help in achieving the goals we had in mind with the account. Fortunately, Orion came to our rescue and walked us through every aspect of the process. Every member of the Orion team was knowledgeable, diligent, courteous, accessible, responsive and timely. Each person, especially Gloria, made what was impossible become possible.

Thank you Jacob and Orion Metal Exchange for your personal guidance and patience with my start up account several years ago. I am grateful for all of your expertise, professionalism, personal guidance, patience, commitment, prompt response to inquiries and top notch account management. And a special thanks to your superb staffers for amazing customer service!

Service from Orion is fast and efficient. Customer service personnel are knowledgeable and helpful, and everyone on staff is professional, courteous, and friendly. I've completed several transactions with Orion and each one has been pleasant.

I first started with another company that seriously overcharged me. Leaving my account with a 41% loss. I transferred my account to ORION Metal Exchange and began working with John **. John ** helped me with my account. He kept in touch with me regularly and informed me of opportunities to consider. My account now has profits of 350%. I appreciate John’s level of professionalism and customer service. I am extremely grateful to John for his guidance and expertise. ORION is the best place to buy and invest in precious metals. Call ORION. Ask for John! Steve

BUYER BEWARE: As a new precious metals investor in 2020, I purchased silver and platinum coins from Orion Metal Exchange based on their recommendations and assurances that these coins were “highly popular with collectors and investors globally.” I was charged steep premiums — 34–46% above spot — justified by their claimed desirability and collectible value. In total, I paid $225,870.60 for 3,375 oz of silver and about 104 oz of platinum, including $22,792.95 in silver premiums and $40,792.71 in platinum premiums — over $63,000 in markups.

Our account manager answered questions; if he did not have the answer immediately, he got it quickly, giving me greater assurance in Orion Metal. Once the process began, the manager stayed with me throughout every step. Orion Metal followed up with emails once the order was completed.

I would like to thank Orion for all the help they gave me when I was transferring my IRA's to another account. They walked me through the whole procedure without any problems. I would especially would like to thank her for her help. I would definitely use this company again for my needs again.

My experience with Jacob was not only educational but beneficial as I go forward with Orion in the future. I'm delighted that I found him. He organized my portfolio and explained the details of each metal. I feel like I'm in the very best situation and in good hands. He's the Best of the Best!! Thank You!!!

I am writing in regards to my experience I had with Orion Metals Exchange with my Representative Jacob ** and his assistant Griselda. Both were so Very Helpful in placing a Very Important order from my account which they made the transfer so Flawlessly that I completely Trusted every move they made for me. I highly recommend Both of Them and Orion Metals Exchange!!!

It was a quick and easy process to get my 401K retirement transferred to buying precious metals. Courtney was super sweet and helpful with all my questions. Everyone at Equity Trust who was involved helped me with the process and I would highly recommend Equity Trust for anyone wanting to diversify their portfolio.

Jennifer was very determined with getting my business and was a great employee to work with. She was very prompt to get me to the right person to make an order. I will most definitely refer her to a friend and hopefully do more business with her in the future. Thank you!

I just want to say if you're looking to buy gold or silver and don't have a clue who to go through, Orion Medal Exchange is your company and Blake is your guy. :) The company has integrity and that's hard to find nowadays, they really cares about you and take the time to answer all the questions and I had many because I didn't have a clue concerning anything about buying Gold and Silver but he explained how the process worked, he made me feel like a family member taking a lot of time with me to make sure I understood when was the best time to buy.

Courtney was very professional and always available to answer any questions. She explained portfolio options but also admitted if something was out of her scope. I had an excellent experience with Orion! I will be recommending Orion. I will also use Orion with future purchases. I appreciated that products were listed online with pricing.

They walked me through every step, provided valuable advice, and took care of all the details. Their team is friendly, knowledgeable, and always available to answer my questions. Thanks to Orion Metal Exchange, I've had a positive and profitable experience as a landlord. I can't recommend them enough!

I came across Orion Metal Exchange, Orion Precious Metals, after two failed attempts at other gold dealer “experts”. These outfits were not familiar with STRATA, where my precious metals resided. Orion, on the other hand, was a savior! New STRATA, their requirements, their staff and procedures. First spoke with Blake who made me realize I made the right call. I then spoke to and communicated with Griselda, who manages the IRA side. She was stellar. Took care of everything. Worked with STRATA, coordinated the transfer of precious metals and payments. Amazing to me was learning Orion’s vault is near STRATA’s vault meaning no overnight transport, etc. just a direct transfer. Orion was so fast and connected that I received my funds from STRATA in literally no time! So glad I found the great people at Orion! What a difference!

The recent price per ounce in precious metals had my interest. So I contacted Orion by random ads. I called and talked to rep Beau. First I was asking inquiring about what Beau felt would be a good blend of precious metals in a portfolio. I had a $50,000 IRA that I was thinking of moving to a Gold IRA. I told Beau I would like to think about it before I decided. I ask him to give me a week. He called me a week later and I decided to go ahead. He also included me in on a promotion for some free coins. That's what did it for me.

I have worked with Blake at Orion for 2 or 3 years now. He is always gracious and informative about the precious metals market and timely in his communications with me. He has worked with me on 401K rollovers to a precious metals 401K several times. I will continue to do business with Orion and with Blake.

Beau my agent was professional and easy to work with. He answered all my questions in a timely manner. I would recommend working with Orion Metal Exchange as times are very uncertain. Fiat money is volatile and with the inflation, having your money in real assets in Silver and Gold is a hedge against the coming recession.

We have worked and used Ben for almost 20 years to handle our precious metal investments. He has always been upfront and honest with us in regards to what we should do to receive the maximum benefits in what could be a risky situation. We trust him so much that we have followed him as he has moved to different companies because we value his experience and expertise. In fact when we found out he was no longer at a certain firm we tracked him down and moved our account.

I feel very confident that I was advised honestly, intelligently and respectfully. My advisor was very easy to communicate with. He understood my position and was able to explain purchasing options and procedures articulately making my experience with Orion comfortable and pleasant. I feel his direction helped me make wise decisions without feeling pressured or naïve. I plan on having a dependable and lasting relationship with Orion metals.

I found Orion to be the most affordable compared to others. When I talked Chase **, he was very knowledgeable and helped me pick out products that were affordable and had potential in the future. I am looking forward to working with your company and will tell others about my experience and will encourage them to put at least some of their investment into precious metals.

My first purchase with Orion Metal Exchange was back in 2020 and the representative Mike was great. Then I called Orion Metal Exchange again and since Mike was no longer there, Chase took the call and so grateful with educating and helping us. He guided us and had a lot of knowledge and integrity. Very happy with the assistance that Chase did and everything went smoothly.

Everyone at Orion Metal was very helpful and strived to help me get my order processed as quickly as possible. They were very professional, and followed up to make sure that everything was in order and I was a satisfied customer. Beau was instrumental in getting me the best deal for my money and helping me invest my funds in accordance with market trends. I would highly recommend Orion Metal to everyone. They Rock!

I reached out to several precious metals companies to rollover my 401K. When I talked to Michael ** at Orion, I had a very good feeling that I would be in very capable hands. He answered all of my questions and is very good at explaining everything. He didn't rush me or try to make a hard sale. He made sure I was comfortable in making a decision.

Exceptional service, from the moment I first called to the transaction being fulfilled properly. I can assure you Orion Metal Exchange has kept their word, and truly care about the service they provide. I was left happy and full-filed with my investment. I appreciate how the relationship that has been made with my rep.

Benjamin was conscientious when working with me in my conversion of assets. He understood my concerns and desires for reasonable diversification vs. costs, and he respected my desire to not rush into decision. I thank Benjamin for checking back with me regarding my account at a time when it was good for me to make some adjustments.

I've been very pleased in my dealings with Orion Metal Exchange. They're very professional, explain things clearly, and are easy to work with. And they are available when questions come up. They play by the rules while being friendly. If there's a delay in the transmission of funds, they find the answer.

Orion is the only precious metals company I have found that would work with me to establish a new IRA account with a maximum opening contribution of $7,500. Most other companies will only work with existing IRA's and have a much higher minimum purchase. They guided me through every step of the process and were very helpful. I would highly recommend them.

My Wife found Orion on the web. From the first call until the transaction was completed the service was extraordinary. Jacob told me what to expect, did what he said he would. All other contacts performed at the same level of preferential. I would not hesitate to use them again and do recommend Orion for Gold transactions.

OME has been extremely helpful converting 3 of my 401K accounts into precious metal IRAs. The transitions went smoothly with their step by step guidance. I have also purchased gold and silver directly and the deliveries were as promised. Jacob has answered all of my questions and has always been available when I have had questions. Will be doing more business with OME in the future.

My experience working with Blake and Orion Metal Exchange for my IRA investment has been not only pleasant but profitable! Blake's knowledge is quite impressive. I've appreciated his willingness and dedication to answer all my many questions, being new as I am to this type of investment opportunity. His upbeat and professional demeanor has instilled the confidence in me such that I would not hesitate to call Blake when I am ready to add to my precious metal investment portfolio.

Orion Metal Exchange has been good to work with. Blake, Charles and Grizelda all have been. I’m just trying to teach myself. It’s a whole new journey for me. I’ve never explored this part, but I kind of rushed into something that I didn’t have knowledge of. You have to take a crash course in Gold 101 so that you understand the language when they're talking, because I always feel like it's going over my head, and it still is today. Also, it is very important that before you do any transaction, to make sure that you get a quote in writing so that you know what you are doing before you make any decisions.

I had some silver coins that I needed to sell. Orion responded quickly. The whole process was very seamless and timely. I didn't have to keep asking the same questions. I didn't have to constantly call back or respond. The whole experience was great. I've only had one transaction and if a need comes up, I will deal with them again.

I spoke to two different people at Orion and they were pretty straight-up with what's going on and telling me what they suggest. I'm very happy with it. I'm working with the same two people pretty much all the time, Gieo and Griselda, and we've talked about next moves, what should be the next thing to happen, and as far as taking advantage of everything. There's a good plan in place for several years down the road and even for the next things to do that makes sense as far as the market on the metals is going.