Varo Bank Reviews

Steals money. STAY AWAY! THEY WILL STEAL YOUR MONEY

Varo policy states that if the funds are not in the account, the transactions will be declined. They allowed $1175.85 to come out of my account when I had a zero balance and now they are taking any money that comes to my account to put toward that amount that shouldn’t have been there in the first place now my bills are going to be late, I have late fees and everything due to them making a mistakes, not to mention that they sent me an alert twice about the same company in the first place the company tried to take $63,008, and $1175.85. In return, my bills are going to be late; late fees are being issued and they keep telling me I have to just follow company procedures. Why didn’t they follow company procedures and decline that amount instead of allowing it to go through?

I'm going to keep it short and simple, the OCC and CFPB needs to shut this bank down IMMEDIATELY! Do not and I repeat, NOT use this bank, they are very untrustworthy, very corrupt, and they are looking to take people's money!

Since December 2025, I have been trying to access money that my friend sent me. She used the Send to Anyone feature since I was not a Varo customer. I never received the funds and they wouldn't reimburse my friend. Then they started sending me monthly account statements, but when I tried to create an online profile, it said that I do not have an account. So my friend sent money. I never received it. I was not a customer. Now I get monthly account statements. But cannot access "account" because it tells me I do not have an account. When I finally wrote to the BBB, Varo finally emailed me steps to take to access the account. The steps did not work, when I wrote back to the service rep, I never received another response. So now I have had to send another BBB message to hopefully get a human from Varo to help me.

I want to share my recent experience in hopes of bringing awareness to a situation that has placed me in a significant financial hardship. My bank Varo recently closed my account due to what was described as suspicious activity involving two government-issued checks. While I understand and support fraud prevention measures, I am extremely concerned by the lack of communication and transparency throughout this process. I have been informed that my funds may be unavailable for up to 14 business days while an investigation is conducted. During this time, I have been unable to access my own money for basic necessities such as food, gas, and other essential expenses. Despite multiple attempts to obtain additional information, I have not been provided with a clear explanation of the specific concerns being investigated or any meaningful options to access my funds.

After 6 years dealing with Varo I just recently got my direct deposit from my job. Trying to do something for my birthday and now my account is suspended. I sent all all necessary documents and they are giving me the runaround. It’s been almost a week now. I’m getting frustrated 'cause I need to pay my card note.

Varo Bank makes it very difficult to transfer funds to another bank and customer service is a joke. The chat function is useless and there is no other way to reach customer service. Beware!

Terrible customer service. Manager Julio refused to send me documented information on my ACCOUNT CLOSURE. Which was randomly closed even after me having direct deposit and banking with them for 3 years. At this point one can only assume it is discrimination against me.

Varo Bank is only good if you want your paycheck early. They deposit much faster to your account than most banks with early pay. It STOPS there. They offer a cash advance feature, but after you build up to being able to advance over 100 dollars, they will suddenly drop you back down to as low as 20 dollars then takes forever to build it back up despite you paying your advance back on time.

They need to be investigated. They close many people's account for zero reasons. People didn't do nothing wrong. And they hold their funds hostage. Varo seems to be a bank, but doesn't operate to high standard that banks operates. Their internal system doesn't work well, and need to be improved and upgraded, so they stop suspending and closing people’s accounts. They have some hard core scrutinized system, that need to be changed completely.

I have been a Varo customer for over 3 years with no complaints until recently I can't access the Varo app on my phone to check my transactions or contact customer service, the app crashes every time I try to login to my account for over a month now. I worry they may have bigger problems and I started withdrawing my funds just in case they go under. I can still call their phone # but with limited access to information and no live agents available. I'm not sure what's going on and major concerns about banking with Varo for much longer. It would be nice if they informed their customers about their future intentions.

I recently did a mobile deposit my second one ever. The first went smooth, but the second one is still in limbo. I had a issue with my electric company double charging me and they ask If Varo could reach out. I ask varo. They said absolutely not. They wouldn't help. I was extremely frustrated and told the person I was speaking with that well moving forward to this second check deposit. Well now I've been waiting for 7 days already and the money was sent from the issuing bank like 2 days after my check was accepted. So I honestly think it's so kind of retaliation for being cross with them. So varo bank isn't helpful and they even hung up on me.

I first tried to apply for my non-profit organization as we have about $15k that we wanted to earn better interest on, but the application was denied. Then I tried to apply for a personal account because I have 30K I keep in ready cash that I wanted better interest on, and that application was rejected as well. They didn't give me a reason, but after reading these reviews I am glad I didn't risk placing any money with them.

The worst ever. They are horrible business people. They lie, deny you access to your accounts, they allow fraudulent charges, their security is awful. They call themselves a bank that is laughable! I have never been treated so poorly by anyone in the customer Service field than I have been each and every time I deal with Varo! They are a scam! They hold money, they don't live up to what they say they do, in essence they suck!

Varo Bank is a rip off and refuse to fix issues. There is no way to contact and talk to a real person. My account was hacked. Money was moved out of my account to bogus products and emails. I followed their directions and creating an email specific to account and not tied to nothing else along with a new email. Less than a week later it was hacked into again. Transferring out all my funds. Taking an advance out and moved it out.

I have been a Varo customer since 2021 and they have deleted my account history, lied to me repeatedly. They will hold funds for ** amounts of time. DO NOT BANK HERE! They are scammers of the highest mark!

Well it started when I got an email from my bank which is Varo and then a phone call and then I felt like that wasn't right so the next morning I called them and told him what happened and they said well we never contacted you so they froze my account. That was November 19th. It is now December 5th. I have got no answer yet. I have two paychecks that were deposited that I cannot touch. How many families can go almost 3 weeks with no money and I still have not heard from the fraud department. They keep telling me we'll send you an email. Well how can I trust the emails? I got an email of the 18th and it evidently wasn't them. I sent them my passport picture, me holding the passport, my paycheck stub, identification and it's still not resolved. I think they suck

THE WORST BANK. Put your money somewhere else. You cannot retrieve your funds without EXTREME DIFFICULTY and a LOT OF TIME. VARO makes it almost impossible to retrieve your funds, and there is no customer service, only inadequate programmed Chats.

I had a credit line of $600. The payment installments are in into three months. I paid one month early and then the next month decided to pay it off when I went to access my credit line. It went down to zero when I’ve been with them for almost 5 years and I also had an income increase. Things are truly expensive right now and they put me in a really tough place with no reason. I think that they are going through financial issues and not taking it out on customers that are very loyal. Just be careful. I wouldn’t want that to happen to anyone else.

I’ve had multiple issues with fraudulent charges on my Varo account, and every time it has been a frustrating experience. Instead of real customer support, you’re forced to go through a chatbot that never solves the problem. When I’ve tried to escalate, the dispute department is unhelpful and provides no real resolution. It feels impossible to get proper assistance or accountability. A bank should protect its customers, especially in cases of fraud, but Varo has consistently failed me.

I have been with Varo since its inception. When I had any issues, i.e. ATM stated I received a withdrawal but actually didn't, Varo investigated and resolved expeditiously. This was truly appreciated, since I was on vacation and needed the money that was subtracted but not in my pocket.. High yield savings, quick transfers, consistent alerts of transactions, cashback opportunities, borrowing money with monthly or yearly pay back. FDIC insured online bank.

I received a call which I believe was bogus concerning 2 charge transactions that were being supposedly held. Their fraud division ask questions that I found extremely suspicious and I proceeded to hang up. I have written to Varo about this and I intend on closing the account before I have a real issues.

Don't do it people. I have been a member of Varo for 10 years and we sleep when I start seeing money come missing out of my account then they block your account. There's no way to talk directly to customer service. Imagine that. You lose money and you don't know who is taking it from your account and he can't talk to customer service. They'll tell you to speak directly to an app. It's a rip off. Don't do it. Since then I transfer my money to a new bank and I had no problems. Don't join Varo bank. They got law suit.

These people claim that my card declined a refund deposit because my card was canceled for being lost and they told me that the money was reversed back to the merchant but the merchant claims that they have not received anything back yet and this was one week ago. I asked for proof but they will not provide me with proof that my money was declined and returned to the merchant. This is horrible like I do not have money to give away like that and I just moved into my new apartment.

Varo’s advanced system has way too many flaws. I had worked myself up to a $500 credit limit by paying 16 payments on time, always keeping a positive balance. Depositing six times what I normally deposit. Paying reoccurring bills with my Varo secured card. They lowered my limit from 500 all the way down to 100 once they got another on-time payment with no change credit score either… You can get a line of credit at a bank for $500 to protect your account. That’s not gonna go up and down. Varo by doing it so drastic screws their customers when they’re counting on that money to pay bills and they have a plan to pay it down by $100 each month!

If I could give zero stars, I DEFINITELY WOULD!!!! I've been banking with Varo for years. I've always had more than one bank, so I've never really paid close attention to their dis service to their customers. This TERRIBLE bank NEVER wants to honor disputes. Unfortunately, I've used this card for some important purchases, and when I've been done wrong, or paid for a service that wasn't provided, I'd honor protocol filing a dispute, and varo's punk ** doesn't ever have my back. Most banks does their due diligence, and a fair investigation to find out what happened. Not them!! They don't even try! I've been done wrong when it comes to a few purchases and disputed them, and they do nothing! THEY SHOULD NOT BE ALLOWED TO DO BUSINESS!! They don't give a DAMN about their customers.

This is the worst bank I've ever used. If it was the last bank around I wouldn't recommend it. They put a suspension on my account for supposed identify reason. It's been almost 2 weeks since I've been able to access my money. Never use them. I would rate it a 0 if possible.

This is a horrible bank. Don't deal with them. Recently they became very crappy. They don't answer live is a robotic phone answering and robotic chat. Thru don't pay early and they steal your money!!!!

I love Varo. They do so much for me. However, I just recently had an issue with a company taking my money. All I wanted was the contact information so that I could cancel the charge. I called because that’s the only option they give you for that kind of thing. The representative, instead, filed a dispute as if I was unhappy with the service. Of course, it was denied. So, I was still at square one and went through all of that for no reason. What did I do to solve the issue, since they couldn’t give me that simple info, I broke my card and had them send me a new one. Good lord!

Online bank that is fee free as long as you use ATMs in the Allpoint network. Live customer service is only available M-F during business hours but is very customer friendly when it comes to suspicious activity or unauthorized charges. They also offer cash advances and credit lines to qualified customers. They also offer a secured credit card, making it easier to rent a car.

I have had an account with borrowed bank for a number of years now. The last week on Thursday they sent me an email saying that my account had been frozen. They get back to me within 24 hours because of some fraudulent charges found out that somebody's trying to buy cryptocurrency on my account. As many data breaches as there have been lately I'm not shocked. Well 24 hours went by they never contacted me. I'm on Social Security Disability. I'm a senior and I had $170 in my account in my one account with them and my believe card I think I had a few dollars on it. I have tried to get a hold of them and they don't answer the phone and then they said, "You got to talk to him through the app. I tried to get into the app. They don't recognize my email any longer and so where the hell is my money.

The so called "5 star reviews" of this bank are clearly planted. How could a bank that has literally no customer service (which I didn't know was possible) possibly get a legitimate 5 star rating? This is without question the worst bank operating in the USA and that is saying something. Varo should be sued, investigated, and immediately shut down. I have had nothing but bad experiences since the beginning. Varo has been holding a $1500 deposit now for 11 days. This was a direct deposit and should have never been subject to a hold in the first place.

I filed a dispute with my Varo bank in Feb. and March 2024 for my account being fraudulently messed with. I use tap and pay a lot and It was apparently compromised. They cleared what I had in my bank account and I even contacted Varo's live support on pending charges I seen that I didn't make. They didn't do anything to help me but send me a new card. Then I kept getting emails that I had to verify myself. But my password was changed to log into my Varo, Which to me sounds like Varo remote workers to be honest. I complied and did my police report and filed an IC3 like I was told. Because they did cyber charges as well. Varo made me wait over 90 days to tell me they denied my dispute and didn't give valid reasons.

I used to like them, they have pay anyone feature where it's via text, and credit building option, as well as advance you can build higher SUPPOSEDLY, with increased direct deposit and on time payments as well as account balances $0 or higher. I got up to $100, increased my direct deposits amount by $826, paid my advance 20 days early all 3 times and they DECREASED IT BY $50!! And make you chat about it with no way to talk on the phone to see why. And they can't answer the question via chat. That's horrible incentive and makes me want to close my account altogether as it's more a punishment to decrease when I do everything right, instead of rewarding with and increase like the claim. Bad business.

Their customer is basically non-existent. It's even worse for disputes. You either will be given the runaround and waiting in limbo for a decision (almost never in your favor) or they "help" by locking up any Provisional Credit they give you until "after the investigation". You basically have to threaten to take action. That's a slap in the face to customers who use Varo as their primary bank. What's the point of giving a credit (which is supposed to make you whole until they finish their investigation) but making it unavailable to the affected customers.

If there was a negative rating, Varo would get it. This is the worst bank ever. It's impossible to contact customer service about an issue and the agents on the chat feature are not ** and they either don't understand the issue or are just plain dumb. I highly recommend to NOT use Varo. It's very concerning and scary that you cannot speak to a live agent regarding an issue with your money. Run like hell from Varo.

The bank used to have very good customer service. Now the only contact is offshore and lengthy wait time for online support. Nothing replaces a human being. Looking for another bank ASAP. Stop trying save money at customer expense.

Where do I start? Signed up for the direct deposit bonus program. No bonus deposits. Tried to contact customer service, no phone number. Can't chat online, have to use the app. Can no longer log into account online, it just loads and loads and loads. Been doing this for over a week now. Have to use the app. Email address on website for customer service comes back as "no longer in use". Used contact us to send a message, no response from Varo. I just transferred the balance of my money in the account to another bank. Once all transactions have cleared, I'm closing the Varo account.

On 08-15-2024 at 6:33pm, I went to withdraw $500 from a cardtronics ATM inside of a Circle K that did NOT dispense my funds. I called the 800 number on the machine as the manager advised that of course the machine belongs to a third party. After waiting over 25 minutes, the gentleman at the atm customer service number asked for my name once and the transaction ID once..which he quickly then said that he couldn't find. He said that I have to call my bank and do a dispute for a charge back because there is nothing he can do.

This is the absolute worst bank. If you use their Varo Believe Card they steal your money and lie about it. They took 500 from my account. Won’t admit they messed up or replace my money. You see their name run! Can’t believe they can get by with this.