Consumer Complaints and Reviews
I will try to keep this as brief as possible. Upfront, I want to explain a bit about me. I have always had very good credit. I also always pay more than twice the minimum payment every month on my credit cards. My BoA credit card is no different. This month, however, we have been abnormally strained financially. First and foremost, my husband and I recently bought our first house. I have also started a new business venture which, while requiring some start up money, is slowly starting to pay off. And, most recently, I had to be out of town for a week. My entire family gathered in St. Augustine to attend a funeral in honor of my late grandmother and, seeing as we were all there already, we collectively decided to indulged in an overdue reunion on the beach.
Point is, as you might imagine, this has not my average month. Money has certainly been needed in a variety of places all at the same time. And, while I own the responsibility of the debts I have accrued (and have every intention of paying them off responsibly), I am currently over my limit on my BoA credit card. I will only add that this card was not declined, though, whenever I tried to used it. Anyway, one evening while I was out of town in St. Augustine, I got to fearing that my BoA credit card payment might not get paid on time. You see, until this month, I'd been paying my card through a bill pay option through my checking account with Ameris Bank.
I knew that option took a few days to get processed though and, looking at the calendar, I wasn't sure it would go through fast enough for BoA not to charge me a late fee. Thus, that night, I chose to try to pay my BoA monthly bill through their webpage first. From what I could tell, though, the BoA website payment didn't appear to go through. I received no confirmation of my payment. I left that attempt rather confused about what I might have done wrong. Then, I remembered that I'd installed the BoA app on my phone and I suddenly had the "not so bright" idea that I should try to use it. When I tried to pay, though, it kept asking me for verification that my account was actually my account. I didn't know where I would find the information the app wanted.
So, I ended up calling BoA credit card's helpline and opting to pay $150 towards my card while speaking with a live person. I wanted to make sure that it was done right, that I wasn't going to be charged multiple times because I was confused about how to pay electronically, and that it would all get paid on time. I spoke with a customer service rep from there and left that conversation believing that the matter was resolved. She processed my payment over the phone and assured me that no other charges were showing up in her system.
A couple of days later, still on vacation, I checked my private checking account's balance and was shocked to see that I had been charged $150 THREE TIMES. This left me overdrawn and because I was overdrawn, I also accrued two overdraft fees from my bank, totaling $70. Obviously, I immediately called BoA to get the other two $150 payments refunded. The woman I spoke to tried to help, saying she understood my frustration about all this but, she then told me that she couldn't refund the $300 that BoA had basically stolen because I had been over my limit when BoA accepted that payment. This made no sense to me. I tried to explain that, I didn't have to pay even the whole $150 I intended to pay to remain in good standing with BoA. I drew her attention to the fact that I HAD CALLED to make sure that my monthly payment did not have this problem.
I told her that it had caused me to be quite overdrawn at my bank. She apologized for the hassle and agreed that the fault was with BoA. She said, however, that the best she could do is try to explain to the powers that be why they should refund the money and that that process could take 2 to 6 business days. I waited. Tonight I called to find out the status of these refunds so I could tell my bank when the funds would arrive. I was furious when I was told that my request for a refund had been denied AGAIN due to the fact that I had been over my limit at the time I unwittingly paid $450 instead of my usual $150. I have since asked the latest customer service rep to resubmit the request. It really is all I can do at this point.
God knows how I will pay even my minimum payment next month seeing as I will have to somehow absorb a total of $370 (including my bank's overdraft charges) that I had not intended on paying if this doesn't get resolved. For some, $370 is nothing but it sure is for me and my family just now. One thing is certain, though. If this does not get resolved, I will pay my card off as quickly as I can and then cut it up. They will not see another penny's worth of a charge on that card when I'm able to use it again. I simply refuse to be a passive long term customer of a bank that treats consumers this way. And you best believe I will warn others against ever trusting their finances to BoA.
I am totally fed up with Bank of America and how they completely rip people off and how customers are tired of getting money taken out of their accounts. Bank of America has the online and mobile banking. Now as a customer you would think that since they have two ways to check your account they both would be accurate with each other. Well, no. This is one of the way Bank of America justifies stealing our money. You see, I was in the positive until Bank of America did the little shuffle that they do and moved things around to say I was over this way. They could charge me 35.00 twice. Well of course, now I'm over yet they charged me for thing that are still processing which that's not legal dice.
They haven't been presented for payment yet but Bank of America tells me I need to look at online banking because it shows I was actually over yet mobile banking shows I'm in the positive until Bank of America took the 35.09 out twice totaling 70.00. So yeah, now I'm over. Now as a consumer I believe these two sites should show the same as either one but they don't. Once again, BofA rips us off, criminals.
I will try and keep this short and to the point. I want to start by stating that I am in the hospital, been here 2 weeks and will be here for another month. So yesterday I made the mistake of depositing my check via mobile app. Now before I did this I called and asked if and how much of my funds would be available. I was told all of it. Now I can't leave this room. I'm confined here, so I check my account and no money is made available. So in the fine print it says a deposit has been made but that part of it will be held. Ok whatever I could live with that. So I call to make sure and the two says that after midnight my money or part of it will be made available.
This is a payroll check for a movie theater franchise in Westwood CA, so they are extremely wealthy. So the next day comes and no money is available and even the fine print has changed to my money won't be available till 10 days from that day. Now I'm freaking out cause I have bills to pay. So I call and was told that because of some policy I have no choice but to wait after I was told 3 times my money will be there. The manager I spoke to said that the company I work for probably won't have the funds to cover the check. There was a number on the check to call and verify which clearly she was too lazy to make an attempt to call. So here I am in this hospital with bills that need to be paid and a live of carp bank that has a hold on my money. The manager wasn't even professional. Well I'm here at the hospital. I have to go. BOFA is a worthless bank.
I was a client of Bank of America from 1980 to 1989 then switched to Wells Fargo and banked with them until 2000, then returned to B of A, a big mistake — both banks! For several years I have had this online banking problem when they do not accept a password I created a week or less ago (their orders) then tell me to create a new password. They don't accept it and "do not (even) recognize" me. My wife and I live in Mexico. (She is from here and I am a US citizen, not Mexican heritage, rather Celtic-Anglo. Perhaps that might help?)
This inability to access my accounts has gotten to the point of writing letters to B of A, since talking to them over the phone is as useful as speaking with their recordings, it has not helped at all rather all to the contrary. The concept they do not seem to understand is that both my wife and I are "equal partners," i.e., one and the same, in our banking with B of A ergo our online site should be "equally accessible," but now it is not accessible to either of us. That is, why do they tell me to change my online ID then ask for my wife's online ID and password (the latter is the same!) then do not accept it — or mine or the number codes they offer, blocking us (punishment for Mexico or Mexicans?). So we must "call the bank" for the millionth time.
When I call the bank on the phone "using the appropriate telephone number" it turns out to be a very frustrating and angry experience. They trust you "as far as they can throw you." That is, B of A's extreme paranoia or kid games does not speak well of the management and administration. I identify myself yet they have no record of a debit card from them that I use daily nor my 17 year old account number. My wife's card and soc. sec. number works, however mine don't, when trying to speak to a real, live "human."
We solve the problem and for a couple or three days are able to access online banking, make transfers avoiding possible overdraft protection fees. They do not like that nor do they like transfers between accounts, especially savings accounts to checking accounts. B of A transmogrifies your savings account to another checking account. Perhaps transfers are inconvenient or beyond their ken?
I have been a Bank of America customer for 12 years. Recently, I refinanced my car loan through bank of America. I made several payments online; however they never went through even though I had confirmation numbers. When I called them on this, I filed a claim which will take 45 days. In the meantime my loan payment is in arrears thus negatively affecting my credit score. I refuse to pay another cent to this loan because it is their error. I guess the car will be repossessed thus hurting my credit further. Is there any recourse for consumers to use in these cases??? It appears the bank is always right???
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Used transfer on mobile app to anther BofA customer. Money did not go to sender even though all info correct. Call bank and they put on hamster transfer wheel. Poor customer service and no person to follow through to resolution. Planning to close most account with bank soon. ** and con artist.
On Mon April 17 2017, Bank of America repossessed my car without notification of intent because their recurrent online payment failed to process my recurrent scheduled payment. On Jan 2017 Bank of America recurrent payment system failed to deduct payments from my debit account to my auto loan account. Despite of sufficient funds in my debit account, the payments were not being processed due to a system failure on their end. Bank of America failed to notify me their system was no longer working and payments were not being processed. After 3 months of failed recurrent payments, Bank of America repossessed my car without any letter of intent or notification. No letter or email was sent regarding failed payments and no letter was sent regarding intent to repo the car, I believe the bank is engaging in unlawful and highly unethical activities against consumers to collect higher fees.
Right after the car was repo, I immediately acted and paid off my remaining loan amount of $2,200, but resulted on additional penalties of $400 including fees to recover the car and late fees paid to Bank of America. In addition, my credit score will be negatively affected. I believe Bank of America failed to notify me that their automatic recurrent payment system was not working resulted on additional fees, which financially benefited the bank and resulted on my car to be unnecessarily been repossessed.
I do online banking with B of A and have been a customer since 1974. I'm retired here in Vietnam and all my retirement checks are electronically deposited into my account each month. Once a month I use my debit card to do a check card purchase at the State bank here and withdraw the funds. B of A charges me 3% as does the State Bank total of 6%. However the processing time can take up to 6 or 7 days for the transaction to clear. Normally after the 4th day the transaction drops off my online account and the funds are returned and posted as available. Then a few days later it shows back up again as cleared.
I contacted Customer Service about this and they said to just remember what my actual balance is and don't spend over it. I asked them what would happen if during the few days that the funds were shown as available that the IRS would issue a bank levy on the account, would those funds be affected or would B of A subtract the amount and honor the transaction and pay it. They said regardless of the transaction if the IRS serves a levy all available funds are frozen and the transaction would be returned as NSF to the State Bank here. I asked them why, even though the transaction was first posted 5 days before the levy was issued? They just stated that it would be because of the availability of funds. Hasn't happened yet, but is this true?
Just got off the phone after being transferred 3X's trying to change the email address for my account, trying to switch the primary and secondary addresses I had listed not a new one. The website will not allow you to do this and it's a jungle getting to the correct party to do it, if there is one that does it? I'm very disappointed in the security of this bank, and will likely need to change the home mortgage to Chase, which gives a lot better service than B of A. Sorry Bank of America, I've been with you for many, many years now, and don't really want to go thru this hassle.
Our bank account was hacked - although the fraud department was very fast at refunding the money. My mortgage payment was rejected - they charged me a NSF fee. So I went a scheduled another payment to the mortgage payment - Bank of America processed the original a second time several days later - over drawing my account. They will not refund the money - and refuse let me dispute the charge through them. They won't even file a claim or open a dispute for duplicate transaction of any kind. Leaving my account at zero dollars... They won't even let me speak with a supervisor. I've spoken with 6 people in 4 departments for the last 2 hours. Feels like I'm hitting my head against a brick wall. Shameful that they won't help me. Why would I trust them with my money ever again? Every representative has a different suggestion and story - none of whom will actually offer to help. I hope someone reads this and decides to help.
Why can't Bank of America get up-to-date like every other credit card company, in terms of making an online bill payment? They make their customers go through the arduous process of obtaining letters from your bank and mailing them to BOA in order to "set-up" your bank info in their system. TWICE I obtained letters from my bank and mailed them to BOA. TWICE I received my information back in the mail stating that my bank letter was insufficient verification and needed additional letter(s) from my bank??? What is it with the extra measures? I never needed to do this for another credit card company. Oh wait, yes maybe I did like 2 decades ago! BOA please get your system updated to suit the modern times.
I have to call in every month in order to make my payment. I feel like BOA doesn't want me to pay on time so I can be penalized. I really can't come up with any conclusions! Why do they make it so hard for their customer to make PAYMENTS? I had to once again call in this morning, had to enter in my credit card information, got through to a rep who asked me my account number, 3 numbers on the back of the card and my mother's maiden name??? All for what? To make a payment? I don't know anyone who would go through all the trouble to make a fraudulent payment on my behalf. After all this verification of my account I was then transferred to the automated service where I had to once again enter in ALL my account information. PLEASE, PLEASE, PLEASE BOA get it together and make it easier for your customers to make a payment.
On 11/5/2016, I paid my credit card online $47.07. My checking account (TD bank) was debited $4,707 on 11/7, caused a $35 over-draft fee. This was not my mistake since I never entered the actual amount ($47.07). I simply clicked "Last Statement Balance" & paid in full. They issued $4,707 credit on 11/8, but charged again on 11/10, causing another over-draft.
Apparently this was a software glitch & affected many. Called many times, most of the times can't get through due to overload. Finally got through after 2 hour waiting for call back. The customer service person had no idea what I was talking about or the situation. Demanded 3 times to talk to his supervisor. After another 30 minute wait, the supervisor was not much better. She first tried to deny responsibility by offering some ridiculous excuses which I know to be false. Finally, she no longer denied it was B of A's fault, but refused to help. As a result, I was charged 2 over-draft fees, maintenance fee due to balance fell below minimum requirement, and not to mention interests being charged while account was in over-draft status.
Their product, web UI and app are simply the worst among all finance service I have ever used. I have very bad experience interacting with their customer support on phone as well. Very long wait and no conclusive result after the conversation. It was painful to set up recurring payment. The UI design is confusing and error prone. There was another incident that made me decide to leave them forever. (I am not going to close my account with them but I will not use their card and service, nor keep any of my assets with them).
I was on a two months long trip last summer around Asia. For some reason, the auto-payment failed and I carried 20 something dollar in my balance when I started the trip unaware. A month later during my trip, the email of the late payment ended up in my spam and I never found the email about the failure of auto payment. When I got another email of being late on payment for over 30 days, it was too late. I paid it off right away on the 31st day and called them and credit bureau and tried to fix it. They refused to admit the mistake and the late payment record stayed in my credit history. I had a perfect record until then and even today, this is arguably affecting my credit progress and this might impact my mortgage rate as well. In all, there are way more better financial service out there. Avoid BOA at all.
Sent an online check to another bank, but it was sent to the wrong person/entity. That entity cashed the check. They called BofA and informed them of the mistake, I received an online message to call the wrong/entity. They were willing to write us a check. But then their bank said go thru normal process (whatever that is)? So we are out the money, and the loan is not getting paid. I called the bank where the loan is, which coincidentally is the other entity's bank. The bank said it was all OK.
Then, BofA calls me to respond to my online messages, that the money is not being returned to me. BofA had sent me the message to call the other entity. Several other messages from online banking that they were still researching the problem and it could take up to 90 days to resolve. Now, after 28 days we have not received our money. About 1 week ago, BofA (actually their online check issuer) contacted me to fill out an affidavit, but I had to mail it them before they could do anything. This is already over 2 weeks after the incident occurred and when the other entity had contacted BofA. So, 1 week later they still don't have the affidavit.
Meanwhile, about a week ago, our client manager gets involved because the online banking people called him. So he says it's a fraud and should be treated as such. Then he gets back later and says that the affidavit is the correct manner to resolve this. He also suggested a temporary credit in my account by last Friday, 3 days after we spoke. But today, I email him, only to find out that he was waiting for me to send a scan copy of the affidavit, that's 6 days later. It's really hard to solve anything if they don't care to fix it. This is consuming way too much of my time. Today, 28 days later, still no resolution, still no money returned to our account. The loan comes due again in 3 days. Don't know what to do, other than go to court, small claims court. I am a business and personal customer for over 30 years.
I've been with BofA for nearly 10 years. My experience with them was mostly good for the first couple of years. After that, it was all downhill. My credit report is spotless and my FICO reflects that. But BofA has consistently raised my credit card APR regardless of my ability to handle my debt. (Of course that means I'm going to transfer the balance somewhere else.) But, in addition to the rate hikes, they find ways to charge me fees on my accounts.
I'm a software engineer. I happen to know that a "maintenance fee" in the year 2016 is a complete load of garbage. There's absolutely NO maintenance involved in maintaining my account. Nobody goes into the database with a dustpan and broom. Why would a completely electronic system need "maintenance" and why would that cost $12/mo? Before I made enough money to survive, BofA worked their magic to adjust my transactions to increase the chances of an overdraft. And they were relentless with the overdraft fees. Today, I make decent money, so overdrafting isn't really an issue. But I also noticed they've increased the fee frequency.
My rewards credit card has never had any late payments in the 2 years I've had it because I used BofA's transfer scheduling. Recently my online banking showed me that my payment on my card was due (and late). I checked and BofA had definitely pulled the money from my checking and put it in the card. Apparently, without notice, they changed how their system works and I had to go in and change how I make my payments. Had I not noticed this, I would have had my first negative mark on my credit report in over 7 years and I would have been hit with a late fee. It's clear they're always working to find ways to hit you with fees and ruin your credit.
Also, their rewards points are a joke. If I buy $1,000,000 worth of merchandise, I might be able to buy a pack of gum with the points from it. (Obviously an exaggeration, but you get the point.) Rewards cards from credit unions are usually twice a good in rewards than BofA's best cards... I assume that if you're filthy rich, they probably have good rewards cards for you - likely because they don't reward the bottom 99%...
BofA is an awful bank. They're not there for their customers. They're there for their customer's money. And when the customer is out of money, they put the customer in debt to the bank. Not making enough to survive (the majority of the nation) could put you in the position for BofA to destroy your life financially. And that's why they get rid of you because there are no more pennies to squeeze out of you. I've begun moving my money over to credit unions and Simple bank. Best decision I could make. Do yourself a favor. Stay far from Bank of America. They're just another commercial bank that preys on the bottom 90% of America.
I used Bank of America's Bill Pay Center. (2) of my payers began processing 5 days before the date I specified. And payment was not sent to creditor until 3 days 2 days after specified. I signed up to have Bank of America NOT pay if the funds were not in my account. After speaking with them, they THEN informed me that rule is ONLY for day to day usage on my debit card. And any authorized payments through the payment center or the re-payment center. Any payments returned will be charged a $35.00 fee. If I decide to have them pay it anyway, I get charged a $35.00 fee. There is nowhere on the site that explains this disclaimer. There was nowhere on paper or mailed correspondence that explained all payments made from the payment center was processed through the bank by generating a check and mailing that off to a merchant. This also caused lateness on my payment.
Starting in March of 2016 I've been charged $350.00 in returned fees. I was not aware of the damage until I began noticing a pattern that was not of my own cause. Bank of America is notorious for clearing all small payments from your account FIRST, and if they see there is not enough to cover the higher amounts, THAT's when they put that payment through and allow the payment to be returned. I've made large payments through Bank of America and those payments are held up. When I make small payments afterwards, all the small payments are processed immediately. BANK OF AMERICA CONTINUES TO RIP OFF THE CONSUMER BY UNNECESSARY RETURNED FEES.
I walked into the Mount Arlington, NJ site and spoke to the representative at the desk. She informed me taking action to NOT make any payments and discontinuing my protection plan would deny all payments if the funds were not there. I agreed to this plan because this is what I requested. Since, Bank of America has experienced 2 breaches in security and sent me a new debit card, and after the card was sent in March of 2016, THAT is when I began to accumulate $35.00 fees. In other words, they discontinued my request and began allowing payment after payment to go through, giving them a opportunity to charge me the RETURNED $35.00 fees. THIS is a travesty and should be investigated immediately. I read an article of one branch manager bragging about the extra $1000-$2000, collected from one consumer per year due to this course of action. Sincerely FRUSTRATED!!!
I called bank of my CD was about to mature in a few days and they would not provide me with a manual check because they are a virtual bank. I have other accts with Ally and other internet banks and they are able to provide manual checks and do not understand why they cannot provide the service. Anyhow, I called to request a check and advise I was not going to renew CD - gave me a hard time to get my money and was forced to give them an acct number to do the transfer which is not what I wanted... since they had trouble doing the wire transfer they renewed my CD.
When I called to follow up on why I had not received I was told they renewed and then proceeded to tell me if I wanted my CD release I would have to pay the penalty which was MUCH MORE than what they give you in interest. They are thieves and not sure why Consumer Affairs or whoever regulates banks are not doing anything to these thieves because this is what they are. Do not bank with these people.
The absolute worst experience ever! I have waited for 7 days now for BOA to clear a wire that was sent by the sending bank on day 1 (Friday). A federal wire confirmation number was issued on day 1 (Friday). BOA received the funds on day 1 (Friday). BOA chose to hold on to these funds all of Friday and all of Monday without clearing it in my account. Then on Tuesday, they decided to request information from the sending bank. The sending bank sent the information within 2 hours. Now, 7 days later at 5pm on Thursday, BOA still has not cleared the funds. The BOA wire desk says "there is NO TIME LIMIT on the review, and it can take 10 years" for all they care. They can hold on to consumers' funds without any accountability.
This is the epitome of zero accountability. I'm astounded at how the government doesn't realize that this for-profit financial institution is holding on to consumers' money without any accountability and without any transparency as to why they are holding on to funds. Icing on this is that I was the sender from the other bank as well, and just needed the funds quickly in the BOA account for a transaction. I wish there were good alternatives in the banking world. Until one comes up, thieves like BOA will continue to "hold" consumers' funds.
Went to the nearest bank which happened to be a Bank of America to pull out money at ATM. ATM takes my NON Bank Of America card with no warning, no kickback, nothing and does not return card... Bank manager is less than sympathetic... Customer service can neither explain why or offer any recourse.
I submitted an application online for a Bank of America credit card 2015. I went to inquire online if application was pending. No results were found. Reviewed my credit report and there were 5 inquiries from Bank of America. Needless to say I was very unhappy with that. A escalation rep from Bank of America called and stated I would have to provide dates which I told rep a the times of the inquiries. She then repeated her statement. It's not fair that a customer should have to do a rep job. I'm frustrated with Bank of America and that bank is also charging outrageous finance charges one month 1.50 next month 10 times. Still not resolved. No explanation from Bank of America.
I have been a customer of Bank of America for almost ten years. I have been using bill pay for the last three years. I get paid on the 1st of each month and my bills are scheduled for the 3rd (to avoid any potential problems, or so I thought!). This month, New Year's Day fell on a Friday so the next business day was not until the fourth. Bank of America took it upon themselves to pay my bills on the 31st and, even though my paycheck also came in on the 31st, they chose to pay my bills, charge my account $105.00 in overdraft fees, and not officially deposit my check until the 4th. When I called about this I was told that it is in their policy to pay the bills, if they fall on a non-business day, the business day preceding that date.
When I pointed out that my check was also there on that date and that, in fact, I had been able to use it over the weekend I was told that they were letting me use my money as a "courtesy" over the weekend. Hmm, a courtesy??? I was "allowed" to spend MY MONEY as a courtesy?? So, in a nutshell, they take all the money out of your account on the PRECEDING business day but do not deposit any funds until AFTER the holidays. Makes no sense to me but tons of cents for them! I have now opened a new account elsewhere and will never allow Bank of America to steal from me again! In my mind policy is not meant to surpass basic customer service and common sense!
I transferred what I thought was 30.00 from my checking (15 year customer) to my credit card and by accident all of my money... 3000 went to the credit card. It took one second... It was a simple mistake or so I thought. They will not give me my money back for 10 days. It is all the money I have. All my checks I wrote will bounce. How could Bank of America do this to a 15 year customer? There is no loyalty. They want the interest. I begged and pleaded but they said "it was policy, we hold your money". Please rethink getting an account with Bank of America and especially their credit card. They do not bank like humans and they do not care about people.
I have been a customer of Bank of America for over five years. I received emails informing me that 200$ and 250$ had been withdrawn from my account and I was now using overdraft protection. Unsure where these charges came from, I tried to log into online banking, but received the error message "your account is not available at this time". Mobile app doesn't work either. I tried calling the number listed on the error page, but have been on hold for over an hour and nothing has happened.
How can they randomly deny me access to my account? Just last week I called them because they charged 3 overdraft fees to my account and didn't use the account that was linked for overdraft protection, charging me 105$ for what should have cost me an additional 10$... The person on the phone was rude and unhelpful and the person online was similarly crass and didn't seem to care that I was closing my account.
I opened a bank account and included my daughter on the account. I live in Wisconsin, She lives in Lawrenceville GA. She also is on an account with her daughter, (thus my granddaughter.) My granddaughters account had a fraudulent charge on it, someone stole her debit card, DL, and other papers. The fraudulent activities and charges created a huge overdraft on that account, and they took the funds out of MY account because my daughter is on both. They did not call me, they did not email me, they did not text me, they did nothing. And the representatives on the phone not only kept transferring me around to other people, but they would use the line "I'm going to put you on hold and investigate this further" only to come back with a line to make the situation even worse.
Right now I am out $7,000 dollars and they refuse to do anything. The fraud was not on my account, was not against me, was two accounts removed from mine, but they took it and they refuse to budge. My daughter and I (and granddaughter) will certainly leave BOA and we encourage ANYONE AND EVERYONE to avoid them if at all possible.
I made 1 transfer with my BOA app last week. They pulled the exact amount of money from my account 3 times! I contacted them, they said nothing they can do about it! I talked to customer service and their Managers through online chat, too, and the Claims department on the phone. I am in the middle of a tough divorce and the transfers were to my soon to be ex wife so I can't get the money back from her. I am not working and this has left me broke.
I made a deposit in my iPhone as I usually do, and they authorized certain amount as usually they do. A few days later when I checked my account it was overdrawn by the amount of the check, because instead of credit my account they withdraw the money. So I got a letter by mail a couple days later that said I should make a deposit of the check in the bank, because the image it was not clear (which I did). After that I called them, but they said they had to open an investigation because I had deposited twice. Of course I did it because they told me to do that. So, now on I just go and get the check cashed and then make a deposit in my account. Don't ever make a check deposit online. Do yourself a favor and go to the bank.
Approximately one week ago, I received a phone call from a person who identified himself as **, and claimed he was a representative of a company named "Winners Lottery" (or something close to that). He was pleased to report that I had won $5.5 million and that he would personally deliver a certified check to my home as soon as I paid the processing fee of $395. I told him I did not believe him and that I would not pay the processing fee before he gave me the name and address of the bank, the name and address of the account holder, the checking account number and the phone number of an officer of the bank who would confirm that there was $5.5 million on deposit and available for release. He seemed troubled by my request and said he would have to get authority to release that information to me.
He called me each of the next four or five days to assure me that he was working on the matter and would get the information for me. On Saturday, April 25 he called to tell me that my money was deposited in Bank of America Account number ** and that the funds would be transferred to me as soon as I went to Walmart and purchased a money transfer in the amount of $395 designating the transferee as ** of Uniondale, New York. He said I could verify the fund availability by calling Bank of America at 6314801574 and providing upon request the above account number and the PIN number, **.
Yesterday I dialed the phone number. The phone answered by a recorded voice, "Bank of America, how can I direct your call?" Available alternatives included getting information about my account. I was asked to enter my account number and did so. I was asked to enter my PIN and did so. The recorded voice responded, "Welcome **. Your account balance is $5 million five hundred thousand dollars which cannot be accessed until payment of the processing fee of $399" (sic).
I had no reason to believe the statements since I knew an account could not be opened in my name without my social security number and my signature. But, it was persuasive. I did not pay the processing fee and terminated my communications with Mr **. How did he get a phone number that was answered so authentically?
On March 31st I logged into my account as I normally do for the past 8 or more years I've had the account. And the last month's bills are still listed on Bill Pay page, they were paid through the company's site. So I mark them as paid, and mark reason as other. (Which I do every month or so as the new bills come in). On April 1st I log into my account and see that the three bills I marked as paid are being processed for payment. I call immediately to ask why they are being processed when I did submit payment, there had to be a glitch that caused this mistake. I was told there's nothing we can do about it, call the vendors and request a refund, I had to have processed the payments. I spoke to three different people and was given the same response. No one offered to look into it any further. Terrible Terrible customer service!!!
Bank of America is absolutely the most greedy bank I've ever encountered. There are fees for absolutely everything. What I'm currently upset about is the fact that when your account gets overdrafted they don't send you an email to let you know. Instead they wait until their ridiculously high fee of $35 is assessed and then they tell you. You have to pay it within 5 days or else another one will be assessed. Isn't it obvious that if someone has overdrafted their account it will be difficult to not only bring the balance to 0 but to then have to pay $35 on top of that within 5 days?
Their customer service is horrible, they wouldn't work with me at all on the fee even though I've been a long-time customer and have never asked for a fee to be waived before. I just think that the least they can do is send an email or notification the moment the account overdrafts so that a customer has time to make it right before the "overdraft" fee is assessed. Shame on you Bank of America for your incredible lack of compassion and customer service.
The customer service in online messenger is ** rude. Educate your ** staff.
Bank of America Online Banking Company Profile
- Company Name:
- Bank of America
- Company Type:
- Ticker Symbol:
- Year Founded:
- 100 North Tryon St
- Postal Code:
- United States