Bank of America Online Banking

I was trying to add a new bill-pay, but the page does not accept the account number we have with the vendor. Of course there was no explanation as to why, or what is expected. I attempted to find an email address to ask for support, but no luck. BoA des not want to support its customers. Then I called 2 of the support numbers listed on the website, but only was only getting a plethora of useless options. BoA does not offer an option to talk to a representative. They obviously don't want to talk to their customers, and you have to be lucky to find a branch office that is still open nowadays. Bank of America sucks!!!!

I opened a business account under my business name and EIN in February 2022. I used Bank of America because I had a prepaid account and it seemed like an okay bank. However with a prepaid account I can only use the ATM or call. I cannot go into the branch for any transactions. When I opened a business account online they also sent me a business credit card. I never applied for that. I called and asked is this is the process to just send over credits cards when someone request a business account. The representative didn't have an answer for me but to say, "You requested it." I never gave permission to run my credit so I never applied for the card. The phone representative indicated it's my business bank account credit card. My prepaid and business accounts were never merged.

Bank of America has frozen me account and will not allow me access to my money. They state the Risk department put a hold on the account for 180 days. They will not even allow me to transfer the money to another account. Bank of America has stolen my money. I’d give 0 stars if I could.

Online instructions for opening a checking account, for managing a credit card account and for obtaining reward funds from use of credit card are incomplete or misleading. Several separate telephone calls were required in order to complete each of these simple transactions. The agents are patient and friendly but hopelessly ill-informed and must check constantly with higher authority before proceeding to complete a straightforward customer request. I've wasted more time dealing with Bank of America and its self-serving policies than with any other bank with which I have done business in the past. I won't bore readers with additional details, instead, I'll simply close with a few words to those who are pondering the pluses and minuses of dealing with B of A: "DON'T SAY YOU HAVEN'T BEEN WARNED!".

I have multiple accounts, BOA, Schwab, 401k etc... I also have family I regularly send funds to. All of a sudden all my external accounts are gone and my option to transfer funds is not working. Accounts that I regularly use. Hours on hold. Hours getting no answer. On hold constantly. Can't even close my account because of a missing $3,000!!!! No one to explain where this money went. Transfer only has my name and no other details. No customer service to even answer the phone. On hold for half an hour after hours of useless online run around.

This bank is the worst in the world. I'm having several problems with my business account. When I deposit checks they hold my money for SEVERAL days. When I make a transfer through zelle they hold my transfer and do not transfer the money to the account. This is causing me a lot of problems. With this bank I just don't have free access to my own. Now I’m just trying to get a specialist on the phone and I’ve been transferred 4 times to 4 different people and no one can solve a SINGLE problem I'm having.

I made a purchase with a company called Rolling Cart for two planter boxes for a total of $97.80. The company never sent the items purchased and would not respond to emails. So I filed a dispute with Bank Of America which they gave me a temporary credit of $97.80. They then removed it on 26 April. They ruled in favor of the merchant by reason that I made the purchase which I did. However Bank of America does not provide the option of "Item not received" on their dispute page on their web site, If that option was available the ruling would have been in my favor and not the merchants.

I deposited a check few thousand dollar check from a customer made out to my business which is also my name as a dba. They flagged it as fraud, made my account -$888,888. Told me they opened an investigation and it could take a long time. Ultimately they called the issuing bank and customer got a call to verify. It wasn't that simple at first they needed to make a huge issue and put me through a nightmare. Just recently had a debit card transaction marked suspicious so they froze my account and I had to waste over an hour trying to reach a live person as that was all the only way it could be resolved. What a terrible experience dealing with this bank.

Spent over 1 hr. trying to access account. Hung up on when asked to speak to supervisor. Rude/sing song agent talking to me. Ordered debit card over 1 week ago and they have not sent card. Over 20 yrs with B of A, will be closing account soon as covid ends and they actually do customer service again. Ignorant untrained agents,

Hello my name is Mrs. **. I been with Bank of America over ten years off and on almost like boyfriend thing. My bank accounts were closed on July 23 of 2021 for unknown reason. They have blackball me and now my money in limbo I received my disability benefits cause they decided to close my accounts for me and my son. I'm very angry cause I did nothing wrong to have my account closed and it unfair to me and my son that we have no money cause of their decisions. I'm missing about 1254 dollars and I want your people out there to stay away from banks like this. They don't care for the customers unless it involves them making and taking money from but if you fight for your money these are the results of it.