Bank of America Online Banking Reviews

The only bank I know that sends you a message and you cannot view your response to them. Just very convenient to rip off consumers and be responsible for nothing. After 34 plus years of banking with this bank. I just can't stand them any more. Can even view a bill on bill pay, just sickening.

I have really bad experience with this bank. Look like this is American bank. I try to keep calling bank every month to straighten out my balance and if I made payment on mobile app still not going on their side my bank is already showing made payment. Look like I am playing toy bank app. I really don't know how is like this kind bank run on America. Why is government not looking this kind bank.

Rosemarthe ** was exceptional is helping me straighten out my payments which were being duplicated monthly. She took the time out to acknowledge what was going on and guided me through it with patience and efficiency. I truly respect and appreciated all that she has done for me.

I tried to log in to my Savings account this evening to check the balance. All of the sudden, my password stopped working. I find this very strange given the fact that I have been using this same password for 15 years now and it is saved in my browser so there's no chance I made a typo. I called Customer Service and she told me that my password expired because it was too old???? They can't send out an email, text message or call me to tell me my password is about to expire???? That leads me to believe that either a) they don't give a crap about their customers and/or b) they are COVERING UP for a possible security breach.

February and March of 2025 I made 2 fraud claims for over 5k from the same merchant. They kept closing and opening the claim. After me getting a stroke I stopped trying anymore. Customer service has been very rude. I’m terminal and all this has caused me a lot of stress. Over 5k was taken out of our account leaving us in debt & no money. I’ve submitted 11 documents verifying everything including a police report. On September 16th they closed one of the claims in my favor for $1700. When I called to check on the other claim they were not trying to fix it! They keep telling me I have to wait 45 days more and it’s been since February of this year. Way passed 45 days. They made us feel like we’re doing something wrong trying to get our money back. We trusted Bank of America to not let our money be taken away and they failed us miserably!

Outstanding Support and Expertise from Satinder **. I recently worked with Satinder **, Business Solution Advisor at Bank of America, to open a new business account, and the experience was truly exceptional. The process of setting up a new business account can often feel complicated, but Satinder's guidance made it clear and seamless. What stood out most was their commitment to education and client understanding. Satinder didn't just process the paperwork; they took the time to thoroughly explain the different solutions available, ensuring I understood the implications of each choice for my specific business needs.

I've been trying to make a payment on my car loan for weeks. I had to file bankruptcy, but can't lose my vehicle. I was told I could continue to make payments as promised and finish the contract so I can own/keep the vehicle. It's been weeks and I cannot get in touch with a person. I was told I cannot create an online account because of the bankruptcy. I have one for my mortgage payment, so I don't see why I can't have one for BOA. I pay my mortgage early, but I'm behind I don't even know how far now on my car loan. I don't want to have to start over on a car payment because it was half way through the contract and I don't want to have to add time to another car payment.

I would give 0 stars if I could. BOA online payments for their credit card is beyond dysfunctional. I have been calling and trying to set up auto pay for three weeks. Every time, I am told my bill pay account is inactive and has been set to activate in three business days. After three business days, I log on again, no option of bill pay or auto pay. I end up having to call again and the cycle repeats with no resolution. It's absolutely ridiculous. There is no other company I have ever dealt with that made it this hard to simply pay a monthly credit card bill. I have an outside checking account from which I pay. There is no way I would ever open an BOA checking account based on my own experience. To find that others are experiencing the same level of dysfunction with BOA is even more upsetting. This bank certainly has the resources to fix these problems. When will they do so? Why haven't they done so?

Updated on 06/12/2025: For the past six weeks, I have been trying—unsuccessfully—to resolve a serious issue with Bank of America. I made the mistake of enrolling online for a checking account and initiated an opening deposit of $1,000. That money was misapplied, and despite numerous attempts to get answers, no one at BOA has been able—or willing—to resolve the issue. Each time I call, I am on hold for no less than 1 hour and 45 minutes. When I finally reach a representative, I’m transferred from department to department, often spending up to two hours on hold each time. Representatives have provided false information, including claims that the refund was rejected by the initiating bank—which was untrue. I’ve also been told I’m being transferred to departments that don’t exist, only to be placed back in the call queue with no resolution.

Bank of America has the worst online banking which their own employees do not understand. I have had a longstanding issue with setting up one of my credit cards for ebills and autopay. I have called numerous times and spent hours on the phone with each agent promising to rectify the problem, to no avail. They have ebills but you cannot add a bank of america account as the funding account. This makes not sense. You also have two account profiles and only one is used. This is also illogical. No matter how many times you call, no one in Bank of America understands its system well enough to fix the issue.