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New Era Debt Solutions Reviews

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About New Era Debt Solutions

New Era Debt Solutions is a debt settlement company that operates in 46 states and has more than 20 years of experience. Its goal is to help people eliminate their debt as quickly and inexpensively as possible by negotiating with creditors on their behalf.

Visit neweradebtsolutions.com
Pros
  • Easy application process
  • Services available online
Cons
  • Not available in IA, OR, SD and ME

New Era Debt Solutions Reviews

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    How do I know I can trust these reviews about New Era Debt Solutions?
    • 4,956,328 reviews on ConsumerAffairs are verified.
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    Page 3 Reviews 80 - 230
    Staff

    Reviewed Feb. 8, 2017

    I've been in New Era's program for over a year. I had multiple payday loan lenders and payments every two weeks. They settled my accounts with these very tough lenders and gave me my life back! I'd recommend them to anyone going through any tough financial situation. This is the very best company from start to finish they do exactly what they say they will do. You will be debt free.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Kristie,
    Your words mean the world to us and we are very appreciative.
    Thank you very much for your great review. You made our day.
    It was an honor for us to be able to help you.
    Wishing you the best!

    Dan Smith

    Verified purchase
    ProcessTransparency

    Reviewed Feb. 8, 2017

    I was drowning in debt and lived from paycheck to paycheck. I was no longer able to meet the full credit card payment and still have funds for daily living. My credit card debt had reached $32,000. The embarrassment of this debt was very difficult, but I decided it was time to get out of debt. I researched several companies before deciding on New Era. There are many companies out there who make promises they don’t keep, but you can count on New Era. Funds were not sent directly to them but to a holding company that I held the strengths to. They were supportive and also made it clear that if I was accepted into their program, I would have to follow their plan explicitly. New Era brought back my integrity and ability to pay all my bills in a timely fashion. Nothing feels as good as being debt-free. Thank you, New Era.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Sharon,
    Thank you so much for your wonderful review and for the very kind words. Your comments mean a lot to us.
    It was a pleasure working with you. We love helping and working with great people like you. We are glad that you feel good again and that we were able to be there with you.
    We wish you the best now and in the future.
    Sincerely,

    Dan Smith

    Verified purchase
    Price

    Reviewed Feb. 5, 2017

    My husband and I both had steady jobs and were hardworking. We had gotten trapped in a cycle of credit, where we had late fees, and over-limit fees, and interest. And it was compounding faster than we could pay it, making the minimum payment didn't even keep our heads above water. We had illness, and layoff, and different things that caused the debt problem. And trying to give our three children a decent life, and have happy birthdays, and big Christmases, we probably had $50,000 to $60,000 worth of debt. And it was overwhelming and depressing. And you felt like you were spinning your wheels. You'd go work hard and never got anywhere.

    I had done some internet research on consolidation or trying to resolve the problem. And we found New Era and got signed on with them. And at first, it felt like spitting on a forest fire, but they were able to negotiate our debt down and reduced the amounts that we had to pay. And we'd have $15,000 or $20,000 credit card bills that got negotiated down to 50% or less. And it took a couple of years but we kept backing away at it.

    And now, we don't have all of those bills and we're able to concentrate on other things with our life. And it's been such a wonderful thing to be relieved with that enormous burden, so we really appreciate everything that New Era was able to do for us. And I encourage anybody that is in the same situation just drowning in it to get rid of it. It may take a couple of years, but it is very worthy effort and it's a great sense of being unencumbered by all of that.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Carolyn,
    Thank you very much for your wonderful review. You and your family went through some very tough times and a lot of people that read your story will be able to relate.
    Thank you also for allowing New Era the opportunity to work with you through this difficult time. It is an honor for us to work with great families like yours.
    I wish you a lot of success and happiness now and in the future.
    Sincerely,

    Dan Smith

    Verified purchase

    Reviewed Feb. 4, 2017

    My husband and I got second jobs to try to help pay off our credit card debt. We were spending more time away from each other and away from home. We even sold our trailer and our truck to help out with the debt. After that, we probably had about $18,000 in debt. It was really tough financially on both of us, and it dragged us down. We thought about it constantly and how to get out of debt.

    I found New Era by researching the web, and I felt comfortable with them immediately. And I decided to go with them, and it was the best thing that we ever did. We actually just paid off our last credit card yesterday. It's pretty nerve-racking in the very beginning. We are now credit card debt-free. The only debt we have now is our mortgage. And now we can save for our future and our retirement. So go with New Era. It works.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Denise,
    Thank you very much for your wonderful review. Your kind comments mean the world to us. We are extremely grateful to be given the opportunity to work with you through this very difficult time in your life.
    It is music to my ears to hear you say that you are now credit card debt-free.
    I wish you much success and happiness now and in the future.
    Sincerely,

    Dan Smith

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 2, 2017

    I am from Taunton, Mass. I started depending on credit cards when I went back to college to get my teaching degree. I was only working part-time, but when I found the teaching position, I needed to get a new wardrobe. I moved and I had to furnish my apartment and I was allowing myself a few luxuries that I couldn’t afford like occasionally going out to dinner with friends. All of that really went on for between while I was in school, and just getting on my feet with my job, and getting my apartment together. That was a few years while I was using my cards pretty frequently and I ended up $25,000 in debt. That was after I had managed to pay off a couple of cards that had smaller amounts on them. It was discouraging because I realized that with what I was making, I just couldn’t pay enough to make any significant dent in what I owed, and it felt like I was going to be paying the cards for the rest of my life.

    So doing some online research I found out about New Era Debt. I have just settled the last of three accounts. Mostly, I've read positive things. I did read one negative comment saying that “New Era had taken all of the money that I saved up just for their fee.” And I thought about that as I was in the process, and New Era was very upfront that their fee is 15% of the original debt. So I think it's pretty easy to calculate. If you're going to be saving up money for six months, how much beyond that are you going to be able to pay?

    It was necessary for me to borrow a little bit of money to be able to finish the process. Even with the money that I borrowed, this was going to be about a total of two years from the time I started with New Era until I paid back what I also had to borrow to pay the debts. Two years seemed a lot better to me than the 20 that I was looking at. So it really has been a very positive change. I feel like it just has lifted an enormous weight from me. I'm ending up paying the 15% to New Era and what the settlement came out, so I'm still paying a little bit less than half of what it initially was. It made a huge difference to me. I was very thankful to have very considerate, friendly, and helpful people who explained everything to me and answered all of my questions to work with. So it's really been a positive experience and I thank New Era very much.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Donna,
    Thank you very much for your kind words.
    We sincerely appreciate the opportunity to work with great people like you.
    Take great care and we wish you nothing but the best in the future.

    Dan

    StaffProcessTransparency

    Reviewed Nov. 29, 2016

    New Era Debt Solutions has a confident and friendly staff. They will review your debt problem with you and develop a plan of action to suit your needs. New Era Debt Solutions will make sure to walk you through the process in a timely manner while working on your debt needs. Even if you have no idea about your financials they will look over your paperwork and get you to the finish line. New era debt solutions has a very knowledgeable staff that works with you in a professional and kindly manner. They will explain your financials in a way that you understand. New Era Debt Solutions is a really good value considering that they will take the worry out of dealing with the debts on your own. They know what they are doing saving you time and funds along the way.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Crystal,
    We can't thank you enough for your wonderful review. Your comments mean the world to us and we love hearing from you.
    Wishing you the best!

    Dan Smith

    Customer ServicePriceStaffProcess

    Reviewed Aug. 22, 2016

    The customer service is excellent, answers all questions, walks you through the process so you feel informed and comfortable with the process. Absolutely secure, I had no worries my information would be shared, and they made you feel like they always had your best interest at heart. They are very knowledgeable, and know exactly how to consolidate your debts for you, and they make sure they are affordable to pay your debts while you are able to pay your month to month expenses. It was great having to only pay one bill a month, help me to eliminate mistakes that were resulting in penalties or incorrect late payments. It made me feel more content that I didn't have the stress of all those bills, and was able to pay this on time every month.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Debi,
    Thank you for your wonderful review! We love hearing from great clients like you and your comments mean a lot to us.
    We wish you the best now and in the future.
    Sincerely,

    Dan Smith

    Customer ServiceStaff

    Reviewed Aug. 20, 2016

    I called and called and called and finally got hung up on. Then I went and tried to find another number to call and I get the janitor. All in all, they definitely need to work on that. The staff was icy, the lawyers decidedly unprofessional, etc. I don't have a problem trusting them. It's the fact that I was on hold for hours just to get hung up on. That alone can really piss a person off. Very disorganized and disorderly. I've never seen one person so flustered. The man I saw after days of calls was dirty, and could give me no information I didn't know myself. The end result was what I wanted. I see no reason to complain about that. I definitely would have preferred that they use a better customer relations adviser. Then they would have gotten 4 stars.

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    Factual basis uncertain
    Customer ServicePriceStaff

    Reviewed Aug. 9, 2016

    The customer service was the best part of using this business. The customer service employees were very nice and tried their best to help me. The service seemed to be conducted in a secure manner. I for some reason didn't have a good feeling about it though. I am going to have to give them just a satisfied for the security category. I was happy with the customer service. They were very knowledgeable and answered my questions in a professional manner. The value wasn't very good at all. I thought there were too many high fees applied to each loan that they had to offer.

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    Factual basis uncertain
    Customer ServiceStaff

    Reviewed Aug. 3, 2016

    The customer service experience was a pleasant experience I suppose. Although, I only had to use the customer service just once, but based on that experience I wouldn't mind too much if I had to use their customer service again. The service really just felt pretty secure. It really seemed that they knew their stuff. They made sure the experience was as painless as humanly possible for me by informing me every step of the way. The value of services was really great.

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    New Era Debt Solutions
    Response from New Era Debt Solutions
    Dear Jennifer,
    Thank you very much for your wonderful review and kind words.
    Your comments mean a lot.
    Customer service is everything and we are happy that you had a pleasant experience with us. It is our honor to work with you!
    Sincerely,

    Dan Smith

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    New Era Debt Solutions Company Information

    Company Name:
    New Era Debt Solutions
    Year Founded:
    1999
    Address:
    330 Wood Rd
    City:
    Camarillo
    State/Province:
    CA
    Postal Code:
    93010
    Country:
    United States
    Fax:
    800-986-4387
    Website:
    neweradebtsolutions.com