New Era Debt Solutions has a confident and friendly staff. They will review your debt problem with you and develop a plan of action to suit your needs. New Era Debt Solutions will make sure to walk you through the process in a timely manner while working on your debt needs. Even if you have no idea about your financials they will look over your paperwork and get you to the finish line. New era debt solutions has a very knowledgeable staff that works with you in a professional and kindly manner. They will explain your financials in a way that you understand. New Era Debt Solutions is a really good value considering that they will take the worry out of dealing with the debts on your own. They know what they are doing saving you time and funds along the way.
The customer service is excellent, answers all questions, walks you through the process so you feel informed and comfortable with the process. Absolutely secure, I had no worries my information would be shared, and they made you feel like they always had your best interest at heart. They are very knowledgeable, and know exactly how to consolidate your debts for you, and they make sure they are affordable to pay your debts while you are able to pay your month to month expenses. It was great having to only pay one bill a month, help me to eliminate mistakes that were resulting in penalties or incorrect late payments. It made me feel more content that I didn't have the stress of all those bills, and was able to pay this on time every month.
Factual basis uncertain
I called and called and called and finally got hung up on. Then I went and tried to find another number to call and I get the janitor. All in all, they definitely need to work on that. The staff was icy, the lawyers decidedly unprofessional, etc. I don't have a problem trusting them. It's the fact that I was on hold for hours just to get hung up on. That alone can really piss a person off. Very disorganized and disorderly. I've never seen one person so flustered. The man I saw after days of calls was dirty, and could give me no information I didn't know myself. The end result was what I wanted. I see no reason to complain about that. I definitely would have preferred that they use a better customer relations adviser. Then they would have gotten 4 stars.
Factual basis uncertain
The customer service was the best part of using this business. The customer service employees were very nice and tried their best to help me. The service seemed to be conducted in a secure manner. I for some reason didn't have a good feeling about it though. I am going to have to give them just a satisfied for the security category. I was happy with the customer service. They were very knowledgeable and answered my questions in a professional manner. The value wasn't very good at all. I thought there were too many high fees applied to each loan that they had to offer.
The customer service experience was a pleasant experience I suppose. Although, I only had to use the customer service just once, but based on that experience I wouldn't mind too much if I had to use their customer service again. The service really just felt pretty secure. It really seemed that they knew their stuff. They made sure the experience was as painless as humanly possible for me by informing me every step of the way. The value of services was really great.
How do I know I can trust these reviews about New Era Debt Solutions?
- 669,639 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
New Era Debt Solutions Company Profile