I am from Taunton, Mass. I started depending on credit cards when I went back to college to get my teaching degree. I was only working part-time, but when I found the teaching position, I needed to get a new wardrobe. I moved and I had to furnish my apartment and I was allowing myself a few luxuries that I couldn’t afford like occasionally going out to dinner with friends. All of that really went on for between while I was in school, and just getting on my feet with my job, and getting my apartment together. That was a few years while I was using my cards pretty frequently and I ended up $25,000 in debt. That was after I had managed to pay off a couple of cards that had smaller amounts on them. It was discouraging because I realized that with what I was making, I just couldn’t pay enough to make any significant dent in what I owed, and it felt like I was going to be paying the cards for the rest of my life.
So doing some online research I found out about New Era Debt. I have just settled the last of three accounts. Mostly, I've read positive things. I did read one negative comment saying that “New Era had taken all of the money that I saved up just for their fee.” And I thought about that as I was in the process, and New Era was very upfront that their fee is 15% of the original debt. So I think it's pretty easy to calculate. If you're going to be saving up money for six months, how much beyond that are you going to be able to pay?
It was necessary for me to borrow a little bit of money to be able to finish the process. Even with the money that I borrowed, this was going to be about a total of two years from the time I started with New Era until I paid back what I also had to borrow to pay the debts. Two years seemed a lot better to me than the 20 that I was looking at. So it really has been a very positive change. I feel like it just has lifted an enormous weight from me. I'm ending up paying the 15% to New Era and what the settlement came out, so I'm still paying a little bit less than half of what it initially was. It made a huge difference to me. I was very thankful to have very considerate, friendly, and helpful people who explained everything to me and answered all of my questions to work with. So it's really been a positive experience and I thank New Era very much.
New Era Debt Solutions was great and I can't imagine working with anybody who's any better. They were very nice and helpful people. And they allowed me to do what I needed to do according to my income and to what I could afford. They worked out some nice compromises with me with the companies and the companies were happy that they were getting something. And I felt it was fair that I wasn't paying all those compound interests over and over again. So everybody was happy.
My husband became disabled due to major foot issues going on and wasn't working. I'm 60 and my husband was 55 at that time. I was working really hard to try to stay on top of things but it became too hard to keep up on our bills with one income. I didn't want to lose my house too. I wasn't going to claim bankruptcy and I wanted to pay as much as I could. I decide to call New Era Debt Solutions and find out about it. I was a little nervous because you have to wait and not pay your bill and then they call and make a settlement. I had never not paid my bills for more than a month. That was my biggest concern. Also, it doesn't help your credit but I was to the point where I had to do something.
The people were very friendly, very professional, very helpful, and really good about explaining it all to me and making sure I understood. They responded right away if I emailed about a question or if something was going on, they were really good. I didn't feel threatened anytime by legal fees. Our credit now is back to decent 'cause we got everything taken care of and paid off. My husband's getting disability and so we're functioning fine and we have no debt whatsoever right now which is so nice. I would recommend them highly.
There was not enough money at the end of the month for me. I had been with a different company before but I felt like I'd been ripped off and I got nothing out of it. So I made a phone call to New Era Debt Solutions, got assistance and the person gave me a chance to think about it and what we would be doing. Then it was a no-brainer at that point. I felt like I trusted them and the company so I signed up. I've completed the program and I've recommended them several times, although I can't get anybody to bite.
I had gone through a divorce and had so many bills in that. I didn't want to file bankruptcy because I wanted to be able to pay them so I decided to do debt settlement and I was recommended to New Era Debt Solutions from someone from church. During the debt consolidation process, I had to send them everything as far as what my debts were then they negotiated for me on a lower amount to pay. I set up a separate account for them then they would take out a certain amount out of my checking account every month.
I'd never done anything like this so I did have a few questions and no matter how big or small the question was, someone was always very friendly and polite to answer the question for me. I never had a problem getting a hold of someone. Even if I had to leave a voicemail, they promptly called me back within 24 hours. A couple of times I went into the office and was always greeted professionally and I never felt like a number coming into their company or calling into their company. I felt like I was individually taken care of.
I’ve completed the program and it’s a wonderful alternative. As far as the cost and quality, I definitely got what I paid for. I was so desperate to bring down my debt so I could just pay it off and build my credit back up that I didn't mind what it cost but as far as the evaluation, the cost versus service, they exceeded my expectations, with how they serviced me. They helped me get out of debt and I would definitely recommend them, which I have to a couple of other people.
Going through debt settlement with New Era was the best move for us. It gave us a reboot and we're able to complete the program about a year ago. We had a positive experience and I'm glad that the situation we were in is behind us.
How do I know I can trust these reviews about New Era Debt Solutions?
- 742,108 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I've been a client of DTS for several years and have now paid everything off. I'm so happy. It started out really bad where my husband lost his job and was not able to get a new one for several years. In the meantime, he also broke his leg so he wasn't able to work for a very long time. That put us very deep into debt with lots of credit cards, medical bills and all kinds of things. And I got to the point where I couldn't stand getting phone calls all the time and didn't know who was maybe trying to find me. I finally couldn't take it anymore and that's when I called for information. I spoke with someone at DTS and I was skeptical about everything as always, but that was completely unfounded because I've had nothing but fantastic service. They're always reachable and everything gets reported and settled as they're supposed to and that's what I was looking for. So my cynicism pretty quickly went away and I'm a pretty cynical person.
I still can't believe that I'm finally done. It's been years and sadly, my husband passed away last year so the timing is kind of bittersweet. But it's such a good feeling now that I don't have anyone chasing or calling me, and trying to find or sue me. I also don't have the large payment going out every month, which was what I was doing for several years. And now I'm at a point where I can start to rebuild my credit and I'm hoping that I can rebuild it enough that I can buy a car, get a new apartment and move back to where I'm from so that I can be close to family and friends. Thank you all so much for really helping me turn my life around.
I'm very thrilled to be working with New Era Debt Solutions. It was recommended to me by someone I highly appreciate and have a great deal of respect for. I was so pleased when I got Shawna on the phone because she took me through everything very calmly, very precisely, and with absolutely no trouble. She is a sweet person. I find her not only personably terrific but she also knows her business very well. She's representing their company beautifully. She might be young but she's wonderful, and I'm not a youngster but I can tell that she is not only that way with me but with everyone that she deals with. She's been there for me every step of the way. Any time I've called with any concern or anything, she'd call me immediately as soon as she gets the message since we are on different coasts. I'm very happy to be dealing with her. She is a keeper.
I am a personal trainer and a receptionist at a fitness center. Around four years ago, I was laid off from my job for the month of August. Not only did I get laid off but I was a victim of identity theft. I quickly got behind on my credit cards, not even being able to pay the minimums. I didn't know how I was going to make it. I was so overwhelmed.
I saw an email about financial freedom from debt, so I checked it out and it was from New Era Debt Solutions. I called them and explained my situation. They were so helpful and kind. I was around $31,000 in debt with my four cards and they were settled for around $15,000. I am so thankful for New Era and what they have done for me. Now I have financial freedom.
I've been in New Era's program for over a year. I had multiple payday loan lenders and payments every two weeks. They settled my accounts with these very tough lenders and gave me my life back! I'd recommend them to anyone going through any tough financial situation. This is the very best company from start to finish they do exactly what they say they will do. You will be debt free.
I was drowning in debt and lived from paycheck to paycheck. I was no longer able to meet the full credit card payment and still have funds for daily living. My credit card debt had reached $32,000. The embarrassment of this debt was very difficult, but I decided it was time to get out of debt. I researched several companies before deciding on New Era. There are many companies out there who make promises they don’t keep, but you can count on New Era. Funds were not sent directly to them but to a holding company that I held the strengths to. They were supportive and also made it clear that if I was accepted into their program, I would have to follow their plan explicitly. New Era brought back my integrity and ability to pay all my bills in a timely fashion. Nothing feels as good as being debt-free. Thank you, New Era.
My husband and I both had steady jobs and were hardworking. We had gotten trapped in a cycle of credit, where we had late fees, and over-limit fees, and interest. And it was compounding faster than we could pay it, making the minimum payment didn't even keep our heads above water. We had illness, and layoff, and different things that caused the debt problem. And trying to give our three children a decent life, and have happy birthdays, and big Christmases, we probably had $50,000 to $60,000 worth of debt. And it was overwhelming and depressing. And you felt like you were spinning your wheels. You'd go work hard and never got anywhere.
I had done some internet research on consolidation or trying to resolve the problem. And we found New Era and got signed on with them. And at first, it felt like spitting on a forest fire, but they were able to negotiate our debt down and reduced the amounts that we had to pay. And we'd have $15,000 or $20,000 credit card bills that got negotiated down to 50% or less. And it took a couple of years but we kept backing away at it.
And now, we don't have all of those bills and we're able to concentrate on other things with our life. And it's been such a wonderful thing to be relieved with that enormous burden, so we really appreciate everything that New Era was able to do for us. And I encourage anybody that is in the same situation just drowning in it to get rid of it. It may take a couple of years, but it is very worthy effort and it's a great sense of being unencumbered by all of that.
My husband and I got second jobs to try to help pay off our credit card debt. We were spending more time away from each other and away from home. We even sold our trailer and our truck to help out with the debt. After that, we probably had about $18,000 in debt. It was really tough financially on both of us, and it dragged us down. We thought about it constantly and how to get out of debt.
I found New Era by researching the web, and I felt comfortable with them immediately. And I decided to go with them, and it was the best thing that we ever did. We actually just paid off our last credit card yesterday. It's pretty nerve-racking in the very beginning. We are now credit card debt-free. The only debt we have now is our mortgage. And now we can save for our future and our retirement. So go with New Era. It works.
New Era Debt Solutions has a confident and friendly staff. They will review your debt problem with you and develop a plan of action to suit your needs. New Era Debt Solutions will make sure to walk you through the process in a timely manner while working on your debt needs. Even if you have no idea about your financials they will look over your paperwork and get you to the finish line. New era debt solutions has a very knowledgeable staff that works with you in a professional and kindly manner. They will explain your financials in a way that you understand. New Era Debt Solutions is a really good value considering that they will take the worry out of dealing with the debts on your own. They know what they are doing saving you time and funds along the way.
The customer service is excellent, answers all questions, walks you through the process so you feel informed and comfortable with the process. Absolutely secure, I had no worries my information would be shared, and they made you feel like they always had your best interest at heart. They are very knowledgeable, and know exactly how to consolidate your debts for you, and they make sure they are affordable to pay your debts while you are able to pay your month to month expenses. It was great having to only pay one bill a month, help me to eliminate mistakes that were resulting in penalties or incorrect late payments. It made me feel more content that I didn't have the stress of all those bills, and was able to pay this on time every month.
Factual basis uncertain
I called and called and called and finally got hung up on. Then I went and tried to find another number to call and I get the janitor. All in all, they definitely need to work on that. The staff was icy, the lawyers decidedly unprofessional, etc. I don't have a problem trusting them. It's the fact that I was on hold for hours just to get hung up on. That alone can really piss a person off. Very disorganized and disorderly. I've never seen one person so flustered. The man I saw after days of calls was dirty, and could give me no information I didn't know myself. The end result was what I wanted. I see no reason to complain about that. I definitely would have preferred that they use a better customer relations adviser. Then they would have gotten 4 stars.
Factual basis uncertain
The customer service was the best part of using this business. The customer service employees were very nice and tried their best to help me. The service seemed to be conducted in a secure manner. I for some reason didn't have a good feeling about it though. I am going to have to give them just a satisfied for the security category. I was happy with the customer service. They were very knowledgeable and answered my questions in a professional manner. The value wasn't very good at all. I thought there were too many high fees applied to each loan that they had to offer.
The customer service experience was a pleasant experience I suppose. Although, I only had to use the customer service just once, but based on that experience I wouldn't mind too much if I had to use their customer service again. The service really just felt pretty secure. It really seemed that they knew their stuff. They made sure the experience was as painless as humanly possible for me by informing me every step of the way. The value of services was really great.
New Era Debt Solutions Company Profile