New Era Debt Solutions Reviews

The process involved filling up the paperwork and getting them the info they needed for the accounts. And then they went over my income and what I could afford every month and they took over from there. They told me to let them know if I had any letters or calls and that they would handle it. Also, they didn’t take anything upfront. They’ve taken their fees for the ones that they’ve settled and it still ended up being a lot less than dealing with them on my own or going with a competitor.

Debt settlement is something I’ve never went through before so I was anxious and worried. But I wasn’t getting anywhere trying to handle it on my own. It would have taken years and years to get things paid off. As of now, I already have two accounts settled and then a lot of my higher-balanced ones are coming to an end, too. The rep estimated three years that I would finish the program but at this point, it might be less than that.

For anyone who is struggling and looking at their options, definitely check New Era out. The only kind of downside is the hit that they take to my credit. But it’s definitely better than bankruptcy or taking years and years and never completing the program. Overall, it's an excellent service and I’ve recommended them to my dad and a couple of other people.

The only thing was, in the very beginning, one person handling our account had contacted me to see if we can come up with a few thousand dollars because a credit card company was trying to do a settlement with us and the credit card company was offering us a really good deal for a payoff. But we weren't able to come up with that money all at once at that time. And we had just started the program. Other than that, everybody has been really helpful and informative and I'd recommend them.

Initially, New Era told me all of the documentation that they needed. They had me fill out all of the forms and the power of attorney, then they kept me abreast of what was going on. They explained the process of getting my account and where the money went, how it was held and how they got paid. When they’ve settled a debt, then they get paid for that debt. Getting started was fairly easy but saving up enough money to actually start tackling some of the debt took six months.

A credit union took me to court to sue me for the money. But weeks before going in for the final hearing, they ended up settling. New Era continually called, made proposals and let them know we didn't want to default. We wanted to pay but we can’t pay the whole thing. I am now going through a second lawsuit with Discover Bank and they told me Discover is notorious. I may be their first client that has gone through this twice now. Discover has slapped down every single thing that we’ve tried to do within our reasonable budget. They’re going for the throat in two weeks and they still haven’t budged.

With New Era, the cost is a very fair value for what I get. The biggest problem is you have to listen to them and you have to understand that they know how these companies operate and you have to sometimes be a lot more patient than you want to be. In the long run, things have worked out besides Discover. The team is knowledgeable and they’re communicating with one another, trying to do some problem solving, getting ideas from each other. They have an attorney that specializes in this. He talked to me on two different occasions. They're working towards the goal and they’re not dropping the ball.

They’re doing a great job and I appreciate them being informative and open to me anytime I need to speak with them. They’ve even been empathetic and held my hand through the process. Whenever I was in doubt, they comforted me and assured me we’re doing the right thing and so far, it has worked out. They're amazing and I would recommend them.

I mostly talk to the New Era Debt Solutions team by email, as it is my preferred method of communication. I work night shift and it's not easy for me to call people during the day. The few times I talked to them on the phone, they were great, very friendly, well-informed, and were able to answer all my questions. Also, they gave me support the few times I needed it. I hope that they stay in business forever.

Everybody’s case is different but I was getting a lot of things head-on where people had filed different things with attorneys and having to go to court and things like that and I was confused on what to do. And I pay an extra $19.99 on top of what I pay a month for lawyer assistance if needed. But I really don’t even know how that works or how that’s helping me do it. My overall experience has been eye opening in regards to comparing and contrasting some different programs more in-depth.

The cost might be a little bit high though. But, we were so eager to get out of debt. I had no time to devote to taking care of all that myself. So, it's been nice to have somebody there to be able to do it for me and not have the worry on my shoulders. So, the extra cost was worth it because I didn't have to deal with the companies. I've enjoyed working with them. I love how the rep has been available. Any time I need him, I can much call and get a hold of him within 24 hours. And they're always good and accommodating. When we've had to lower our payments one month, or raise our payments another month, they've always been so good to work with us on that. We're not quite out of the program yet but we're getting near the end. So, we're very excited to be done with it soon. If anybody were to ask us and say they're in debt, I would tell them to call New Era because they've done it for us and I think they'll do it for them, as well.

The people I worked with are fabulous. When I don't understand what is going on, they explain to me. While I have to pay them monthly, they distribute it accordingly among my creditors. Moreover, when they settle with one of the creditors, I'm informed. I'm not left in the dark regarding my account. While I'm not crazy about the cost of their services, it's still cheaper than if I would have had to do it all by myself because they were able to negotiate the payment down for me. I’ve had a very good experience with New Era and their associates.

The process has been good. Once I gave New Era all of my information, they took care of it. I don't have to worry about the debt collectors calling me, which was a big part of the stress. The process has been a little long but it's because of the payments I'm making. I had hoped for a couple of my debts to get settled a little bit lower than they did, but I don't understand the process so that's just how it goes. The only thing that I wished was that I would get emails more often about where I was as far as paying off my debts, so I could look at it and know where I am instead of just getting a statement in my email. But every time I send an email out wanting to know something about my case or anything like that, they're very quick at emailing me back.

I filed bankruptcy in the past when I was young, and that's really hard to come back from. That's why I really like the debt solutions. Everything's easy. I just pay my payment every month and that's it. New Era worked with me on getting a payment that's manageable from my income versus my monthly bills. It doesn't put a strain on me. They're the best choice to make if you have any debt problems so that you don't have to resort to anything like bankruptcy.

I looked at the reviews of other people who have gone into debt settlement and the other companies are shady. I can’t afford to be swindled. I can take some of the reviews with a grain of salt. You can't please everyone. I know that from being a nurse. You could literally save someone’s life and they're still going to chew you out on something. The ratio of the positive reviews versus the negative was much higher with New Era versus some of the other ones. But I haven't been super pleased with the feedback I've gotten from New Era because I have to call to get the updates because they don’t send them. Sometimes I get the runaround but things are getting settled. The biggest balance finally got settled about a month ago, but I had called to find out the status of that. I had to call about four times to try to just find out what's even going on with it. That gave me that instant, “Did I make a mistake?”

During the debt consolidation process, they talked with me and asked me why I needed it so they can make sure that I wasn’t some frivolous person who was going to try to do it indefinitely. I had a great job where I was bringing in $5,000 a month. I was a travel nurse, but some of the hospitals that I was traveling to hired enough permanent staff where it wasn’t something that they wanted to do with travelers because travel nurses are expensive. The hospital that was in my hometown didn’t pay $20 an hour for a nurse with a bachelor’s degree and the experience that I had. I could go to McDonald’s and work for more than that and have less liability.

They asked me about why and what the situation was. Then once they approved me, they asked for statements of my credit cards. There were three things that I had. Two of them were very small and one of them was large. It was the large amount that I couldn’t get ahead of. With all of it combined, I was drowning. After that, they did a power of attorney type of stuff to where they could be the ones who could talk with the debt collectors or the credit card companies and then they took over everything. I still got some collection calls but not as many. They told me I was going to get them for a while because it took a while to get it going, but then after they were able to make contact with the credit cards, they all stopped. I had always paid my bills, and I have never been in that situation. It was a new experience for me.

In the beginning the rep was very personable and almost like a friend. She contacted me and told me she would handle most parts of my account. I would email her back and forth, but then sometimes it would take a couple of days to get something back from her. I would ask, “Where are we at with this?” “Well, I don’t know. I'm not at my desk right now. I'll have you talk to Jason or whoever.” I'd call and I'd leave a message, and I wouldn't get a call back for a couple of days. So that was one of those, “Oh, my goodness. Was this one of those where it was a scam and they had paid someone to make good reviews?” It was the first thing that went through my mind.

Then I got to where I was persistent about calling and saying, “Hey, I really need to know an update.” When I talked to some people, they'd say, “Well, this is where we’re at. We're waiting for the company to acknowledge that we have sent over this power of attorney thing so that they will talk to us. They're not talking to us yet.” I was like, “Well, how long does that take?” “Well, it could take a week.” Then I was like, “Will someone let me know?” “Oh, yeah. We'll let you know.” But then I wouldn't hear a feedback, so I'd have to call again. So as far as the actual operations of it, the communication wasn’t that great. It was the initial one that got you in that was great, but after that, it really did kind of slide.

Having to track them down and find out what was going on caused me some anxiety but the settlement program with New Era Debt Solutions has made my life more positive because it got me out from underneath that. For the most part, I've completed it. I have one more thing to be settled worth $800. That should be done in no time. I would recommend New Era but I would tell them I had some reservations with it but that this was my experience and at least it was settled. To someone else to know, I would say, “Hey, it's great. Try to use them. Don’t use anybody else.” There would be some hesitation.

They made the trust for me and I put $380 there a month. And then after that, I gave them all the card info and all the letters I got stating what I needed to pay and they made the agreements on my behalf for the multiple companies. And then they would send me the deal to see if I liked it. Like some companies forgave some of the debt or a percentage of it as long as I stuck to a payment plan for them.

Sissy and Tony are the two people that I worked with at New Era and they've been good. They always answer what I have say or get back to me upon figuring out what I need to do. They make sure that we have good settlements with the companies. I also have much contact with them. Once we got started, I do the stuff and they let me know if anything's changed or if the companies were able to settle. Every time I've talked to them, they've been very professional and polite and we've been able to work forward towards getting rid of all the debt.

And it seems like I'm able to make a set monthly payment and it's paying off a lot of debt. It looks like we were able to pay almost 50% of what the total amount was and that made us happy. I just have my payments withdrawn automatically, so I like that. It was a hefty percentage or it's a little overcharged but everyone is doing it. And everywhere I looked, it was that. It's not like theirs was higher than anyone else's. Theirs is a bit lower and with them getting the good settlements, even though I'm paying that percentage, I'm still saving money because I'm not having to pay back all of what was initially owed.

Hopefully I don't get a call and be like, "Well actually, we have to extend it two years." But Federal Credit Union is one that I still haven't been able to make a deal with so it shows up bad on my credit because I haven't technically settled with them yet. But other than that, everything else has worked out perfectly. As far as I know and looking at it, it looks like everything's going smoothly.

I have to check them out because I have not received any paperwork from that credit card company that I already paid it. I have to go online because so far, New Era has not communicated with me for the past few months about it except maybe when I communicated that I need to move my automatic payment to a certain date. Nothing yet about any proposed payoff to other cards. I think it's been awhile and I'm ready for another card to complete.

I could probably settle the payments myself because it's prolonged so I want to go back to New Era and check if I could make the payment faster because I have a monthly payment for the bank as well. There are probably initiated fees to process those payments so I wanted to check that online. I want to see which card I should be starting with so I could pay them off quicker. They did help me tremendously. They're very good and they handle stuff for me. I send them the money and they pay off my stuff which is a big help because I don't have to deal with that. I definitely will recommend them.

Their service was of excellent quality as well but the biggest thing is New Era's an honest company. They did what they said they were gonna do. Their people always told me the truth even if it wasn't something I wanted to hear but I knew exactly what to expect and they were dead on the whole way through. I've completed my program and I have recommended them to people.

They took the credit card account, spoke with their lawyers and they dealt with them. I got a deal to pay a certain amount a month to get rid of the actual debt itself. The only strange thing was the service charge. It was a bit high. I said, "I want the shortest time I can pay it off. I don't wanna take three years to pay one little card." I paid one credit card off within about a six-month time. It was about $250 a month. And then the service fee was about $600. So, my first payment with the service fee was about $800. But they did a very good job handling the account and keeping the creditors off my back. They took care of me and they did the job. It's all that matters.

I’m very happy that New Era took care of me and was not too busy for me. They were busy with a lot of clients but they never cut me short. They were on top of my case and took my calls all the time. The last girl who took care of me was on it all the time when we spoke over any concern. If people give you time, you really respect that because most people don’t have time for you. Once they get your contract, they don’t want to talk to you anymore.

It was also nice that New Era's office in Camarillo is about an hour away from where I'm at. It took three years for everything to be consolidated and I just had to toil away with paying them for consolidating and taking care of the highest ones and then the smaller ones. It was a lot of work. I lost my home, but also become debt free with the mortgage. The feeling of not having any debt is the most freeing feeling. If I had to do it all over again, I probably would invest and not buy real estate.

The cost of the service was fair because they negotiated the best they could with my creditors and I was able to become debt free. So, I was very excited about that. I didn’t lose my credit. In fact, it went up. My FICO’s really high now. The credit card companies were also happy. They got what they wanted and I got what I wanted. They got their money back and I got back at least half of what I owed them. I was happy and New Era was happy, too, because they got their percentage of what they make for taking care of me. It was a win-win for everybody.

I would recommend New Era to anybody who gets in my predicament. It was a successful program so it’s good for anybody who's stuck and really needs somebody to hold their hand. I was scared, didn’t know what I was doing, and have never done the program before but New Era really made me comfortable. They’re the most personable. They were real supportive and nice people.

I did some online research and New Era had a lot of good reviews. They were great. They explained everything exactly how it works and set me up on the program. They were very clear and upfront that it is a must to stick to the program because once you stop making those payments, all bets are off. They made sure that I had all the mail asking for money sent to them and they dealt directly with the companies. They negotiated great settlements based on what was owed and they worked with me on a good payment plan for me for paying off these people. It took a couple of years to get it all taken care of. It started in May 2011 and it was 2013 when I completed everything. It was a relief when you can see your credit score going back. They explained all that to me, how that works and how long it would take and they were right on the money. They knew what they were talking about.