Network Capital Reviews

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Edited by: Tammy Burns

About Network Capital

Network Capital (NMLS #11712) is an online direct mortgage lender available in 43 states. The company has borrower perks that stand out, like no lender fees and closing in as little as 15 business days. The company underwrites your purchase loan upfront — usually within 24 hours — so the seller can be confident the loan will close. Network Capital has been in business since 2002.

Pros
  • Posts daily rates on its website
  • Closings in as little as 15 days
  • No lender fees for qualifying borrowers
Cons
  • Not available in CT, GA, MA, MO, NH, NV and UT
  • No mobile app

Network Capital Reviews

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    Page 2 Reviews 10 - 40
    Verified purchase
    Staff

    Reviewed July 30, 2024

    It gives me great pleasure to deal with an outstanding young man that work for you. He was very knowledgeable of his job and always was very polite and courteous and most of all kept you informed. My hat off to him and he gets a big thank you and a 10 keep up the good work.

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    Staff

    Reviewed July 10, 2024

    Nadean. Georgia. I had the most amazing experience with Kyle, who works with Network Capital. He exhibited such professionalism and knowledge about his work, his willingness to go over and above to get the job done was nothing short of fantastic, when I had questions or concerns he was able to answer my concerns. Kyle made me feel like family not just another number, I can't say enough about him but I can say I would definitely recommend him to family and friends. He is a 5tar in my book.

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    Customer ServiceStaff

    Reviewed June 28, 2024

    Kyle B assisted me and he had exceptional customer service, was very professional and thanks to his expertise and guidance, the process was smooth! I look forward to continuing my relationship with Network Capital because of the service I received by Kyle!

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 7, 2024

    The application process with Network Capital was an electronic sign-up and it was straightforward. It was a little weird working with the reps because they're out of state, but they're legit. It was a seamless experience. But they’ve sold my mortgage to a different company so they’re not handling it anymore. It was a little bit weird too paying an extra fee to pay my mortgage.

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    Verified purchase
    Customer ServicePriceStaffBillingLoan ProcessHonesty & Transparency

    Reviewed May 22, 2024

    I spoke with a guy over the phone at Network Capital and he was really good. I told him what I was dealing with an he was honest. He made me feel confident enough to go with the process. All the questions that I asked were answered and if there was something that he couldn't answer, he got back with me. The application process went pretty easy and it took from two weeks to a month to get the approval. But the rep lied to me because when I asked him if they were going to sell the mortgage, he said they didn't do that. But two months after I got the loan, they sold my mortgage to somebody else. I also had a buddy call him and he got a loan through Network Capital. But they did the same thing to him where they sold the mortgage within two months. Despite that, everything else that he did was upfront and pretty efficient.

    Network Capital also saved me a lot of money because I got out from underneath the balloon payment that I got stuck with. The money that I'm paying now is a little bit more money than what I was paying before. But the whole time that I've had the mortgage, I paid extra $500 to the principal every month except for three months and it's been two years now.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 22, 2024

    Applying with Network Capital was really simple. Everything was done online, as far as paperwork went, and it was one of the best experiences. Their rep was awesome. On the initial call, he wanted my social security number and I told him that I was not comfortable giving that to him over the phone, so I asked if I could call him back. I also wanted to make sure they were a legitimate company. He agreed and that sold me right there because they were trustworthy. Then, the application and underwriting process didn't take very long, which took under three weeks. When I had a question and they didn't know the answer, they found the answer. They were very quick about it and were non-judgmental with everything .No matter what question I had, nothing was stupid, which was great.

    They communicated with me thru phone calls and emails. But I liked that I could call them about my concerns because hearing a voice is better than reading an email. I'll read emails but I don't really understand them. I am more verbal and Network Capital did great with that. I would recommend them not only to my friends but family. I would tell them that if they wanted to refinance, even buy a home and use Network Capital, they will be treated like family. After everything that we had gone through with COVID, it was so refreshing to talk to people that cared. They cared about not only the financial part, but my well-being.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2024

    I used Network Capital a couple of times and one time, I was disappointed and angry at them. I was closing on another house and taking a mortgage out on my own house. I needed the money at a certain time and they said they'd have it there. But they kept having problems. They didn't get the deed done, and at first, it had the wrong name on it, a neighbor of mine. They sent another one and another person came to my house, but it was the same deed. So that got canceled, then one more time it got canceled. So it was the fourth time that we finally got it settled. Then they said that I'd have the money at a certain amount of time, which still gave me time. And they didn't do it, it didn't happen. And I missed my date, but luckily for me, the owner of the house had a situation come up and they couldn't close that day. So by the time they were ready, the money was there, but I almost lost the house because of that.

    Other than that, my first guy at Network Capital was excellent and he called me back every time. But the person that put together the package wouldn't return my calls for days. I had to keep calling. On the emails that were sent to me, it was stated that if I had problems, to call this manager. I called the manager and that was when she started getting back to me. But in general, I really like their corporation and I would recommend the place. In fact, if I get another mortgage, I will be calling Network Capital.

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    Verified purchase
    Punctuality & SpeedStaffBillingLoan ProcessRatesHonesty & Transparency

    Reviewed April 29, 2024

    Network Capital tried to do a loan for me in the very beginning and the numbers didn't work out. It was when everything was changing fast so I didn’t hold it against them. The customer support was always good because there was this man who helped us and explained things. He was very patient and nice. When it didn’t come down and Network Capital couldn't deliver what they promised, he was very honest. The interest rate and the loan didn't make sense. It wasn't a better loan for me than what I had. I said that it wasn’t good for me and he agreed. He told me to reconsider what was going on. But after Dolly contacted me and we restructured it and paid off some things, it made a lot more sense and it worked out for us well. She was very honest too. At that point, I was gonna keep the loan I had because it wasn't that bad. My interest rate was good. But she took the time to explain how this could help me and it actually helped me.

    The loan process was smooth and everything was good. It was an overall satisfying experience that got me in a better place than I was. It helped me out because I was retiring and it consolidated all my stuff into one thing and it was a good interest rate. Now, I only have one bill and it fits into my budget. Network Capital took care of me well.

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    Verified purchase
    StaffRates

    Reviewed April 28, 2024

    I liked Network Capital at first, but they traded me to another company which I didn't like. I got a refinance with Network Capital and the process wasn't bad. It also didn't take a long time. I told them that I was not going to pay the appraisal until I get it in writing that I'm approved so I could go through. They were good and they helped me. They also took me off of a big interest rate although I had to get somebody with me to help on it. I dealt with a little guy who got me through everything and a lady named Natalie who was very nice.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 28, 2024

    We did a refinance through Network Capital and the process was fairly fast. The rep we dealt with was very nice. They seem very knowledgeable.

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    Verified purchase
    Loan Process

    Reviewed April 28, 2024

    I had a good experience with Network Capital until I up and got into natural disaster and got behind. And Network Capital, there was no leeway. We're just in a real bad hardship. We never got out of it. We're still in it. They sold the loan within 24 hours when we closed for one thing. Then the second thing was, they told me that I'd have to have go FHA in only six months. I ended up with PennyMac for 10 years at $214 a month. They didn't tell them the equation about it falls off in six months. I did a lot of things for them to be able to get that done. And they performed only enough to get the loan and sell it within 24 hours.

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    Punctuality & SpeedStaffRates

    Reviewed April 23, 2024

    Network Capital offered the best rates and even more important the entire refinancing process was easy and fast thanks to Vicki ** and Kelly **. Whenever help was needed they were there. They let me confidently and securely through the process and the task was completed within three weeks. A great experience! Thank you "team".

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    Verified purchase
    Staff

    Reviewed April 14, 2024

    Ashley and the team at Network Capital did a fantastic job for us! Super easy process from start to finish, very communicative, very straightforward, far easier process than I would've imagined. Wrapped up the application in a couple of weeks. We're really grateful that we found Ashley and NC, highly recommend.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2024

    I recently moved my mortgage to Network Capital, and the process could not have been easier. Vicki ** and Craigneisha ** were both personable and professional, their instructions were clear, everything was thoroughly explained, and the turnaround time was incredibly fast. Entirely stress-free, a perfect experience.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 1, 2024

    My experience with Network Capital has been great. The rep's attitude was great. He was very helpful. The terms and rate was all right.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed April 1, 2024

    Network Capital was very polite and helpful and the whole thing went over very quickly. They pushed through and got me the mortgage quickly. The only part that was hard is then it got transferred to Wells Fargo. Then Wells Fargo told me we underfunded the escrow. I paid it and then Wells Fargo told me that they were transferring to Mr. Cooper. Now, I have two statements and the interest statements are slightly off by $60. I should look up Network Capital again now and see if they would look at that same cottage for a home equity or contact Mr. Cooper. But all of it takes a long time.

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    Verified purchase
    Customer ServicePriceRatesHonesty & Transparency

    Reviewed March 22, 2024

    Customer service poor, misleading on costs and rate. I will not do business with them.... I called them each time (3) they sent documents for review about the costs and the answer was it will be correct at closing. What is the point of reviewing wrong data, or is this a shell game, I didn't know, I backed out.

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    Verified purchase

    Reviewed March 18, 2024

    I refinanced my home and Network Capital worked with me. They were very cordial and eager to be of assistance.

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    Verified purchase
    Customer ServiceRates

    Reviewed March 18, 2024

    Network Capital had a self-explanatory process. They sent things through email, and the response time was good. It was also smooth-going, and the rate and terms were decent. They could have been worse.

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    Verified purchase
    StaffLoan Process

    Reviewed March 17, 2024

    I've always enjoyed Network Capital. They've done several refinancing for me over the years. I have refied seven properties twice through them. The process was very easy compared to other experiences I've had with different lenders. It usually took three to four weeks. The loan officers were always available for questions that I had.

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    Verified purchase
    Punctuality & SpeedStaffBillingRates

    Reviewed March 16, 2024

    Network Capital’s reps were diligent, very professional and good at what they did. They kept after stuff. Somehow, the issue of my VA eligibility didn't get picked up early enough for either one of us to be happy about it. I had issue after issue come up so I ended up missing out on somewhere close to a percentage point on my interest because it was late in the game when we applied for the Veterans' benefit. There were some requirements that they needed that it was a little bit difficult for me to get together in the time that I had left and they sold my mortgage before I even made the first payment.

    I had given Network Capital all of my paperwork for them to automatically make the payments out of my account. And due to circumstances way beyond my control, I wasn't opening mail or looking at anything for an extended period of time so I was late on several mortgage payments to my new mortgage company. That wasn't necessarily their fault. It was my responsibility to do those things. So overall, I was very happy with them.

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    Verified purchase
    Customer Service

    Reviewed Feb. 15, 2024

    The process was good, and it was really nice working with the reps. They answered all my questions and they would call me back as soon as possible. They were very polite.

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    Verified purchase
    Staff

    Reviewed Feb. 15, 2024

    The refinancing process was okay, but I had an issue with Network Capital after. Similar to any other mortgage application with any other company, I had to provide a certain set of documents. It went through, then I had to do different steps. The reps answered questions. At the end though, my first process backfired on me. There was a fine print that was not clear at all. This should have been more explicit. I was 100% sure I was in my right, but I had no fund to protect myself. Therefore, I went their way at the end.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2024

    Mercedez and the team at Network Capital did an amazing job! She kept me informed throughout the process and answered all my questions. Actually, everyone I dealt with was very helpful! I would strongly recommend working with Network Capital - from the first call to funding it was a fantastic process.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 21, 2024

    I got refinancing through Network Capital and they did everything. I contacted them by phone and it was easy to get a person. They answered all my questions and didn't try to be out the way. The process went fast. I started with one rep then ended up with three. And they all did a very good job.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingLoan Process

    Reviewed Jan. 20, 2024

    I went with a VA with Network Capital and the process was pretty easy. I sent a couple of pieces of information to the loan officer and they ran the calculations. They told me right over the phone how much I qualified for and they sent me the letter to go shopping for homes. It only took about an hour to get it all done. Then, I was shopping around for a while and from the time that I found the house that I wanted and initiated it, it was three weeks.

    The processor was super fast. If I was missing any documents or they didn't have all the information they needed, she would reach out to me right away. I would respond and I'd get a response immediately. The only thing that was kind of strange was as soon as my loan went through and then I paid the first payment, they sold it immediately to another company and then, it got sold two or three times. Also, they sent me about 70 things in the mail about homeowners insurance. Trying to get me to give them more money for something. I was getting like three or four postcards a day. It was the most annoying thing ever. But other than that, I didn't have any issues with them.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 6, 2024

    I did a refi and Network Capital was the only one that seemed to wanna work with us. Their application process was rather simple. It was mostly over the phone with a lot of online documents back and forth. The rep was always available and very helpful and we got a low interest rate. I've referred a lot of people to Network Capital over the years.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 20, 2023

    Margaret, my loan officer, came up with Network Capital Funding. I did a refinance. But I didn't want a cash-out. I just wanted a low interest loan. My loan officer was trying to make sure I was okay with certain things and she didn't do to me what a couple other people did. Process-wise, most of the work was done with the person writing the loan. When all was said and done and I was approved, I got Network as the mortgage holder. The process took three or four weeks. My loan got switched to someone else two months ago.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 8, 2023

    The terms and conditions that I got from Network Capital were pretty good. The whole process with them took two months to finish and it was easy. They sent everything all over the computer and if I had any problems, I just call them up and ask them, making sure I got it right before I send it off. I always knew that there'd be someone there that I could talk to if I needed to and they were good about answering my questions to the point that I could understand them. Plus, they were not like a lot of places now where you got to wait for 10 minutes before they put you on a call, which was impressive. I would tell my friends to seek them out if they need mortgage loan and that I'm confident that Network Capital would be willing to help them out.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2023

    Mercedez was very kind and gentle. It was like I was talking to my own daughter. She did an outstanding job explaining every single thing to me and kept me informed every step of the way. There were some issues that she took on her hands and resoled them so with that said thank you Mercedez for everything.

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    Network Capital Company Information

    Company Name:
    Network Capital
    Company Type:
    Private
    Year Founded:
    2002
    Formerly Named:
    Network Capital Funding Corporation
    Address:
    7700 Irvine Center Drive, 3rd Floor
    City:
    Irvine
    State/Province:
    CA
    Postal Code:
    92618
    Country:
    United States
    Fax:
    8667596008
    Website:
    www.NetworkCapital.net

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