MoneyGram Reviews

First of all you can not understand the reps and I really don't think they understand the customers. They asked me the same questions several times and transferred me to another rep that asked the same questions. Then decline me to send money, said security is not comfortable with me sending money. Really? ARE YOU SERIOUS!!! The majority of the questions were ridiculous but I answered anyway. I don't even think they deserve one star. This is the second time this has happened. Horrible place of business. Oh the email, said I will need the authorization number that showed up on my account. Out of all the stupid questions they asked no one asked me for the authorization #. Hmmmm.

Sent my nephew fifty dollars in the same state, Michigan. MoneyGram told him money was not available. I called MoneyGram and was required to verify my identity. My nephew had to verify his identity although he presented his driver's license as identification. It took several calls and several trips to different Walmart locations and finally after several phone calls and emails, more than seven days my nephew was given the FIFTY dollars. I have never had such terrible customer service and I have traveled around the world. I will never use this company again.

I sent money to someone and MoneyGram told me they had to call them to receive the money. So that person refused to call them. So I asked MoneyGram for refund and they told me that the person I sent the money to had to talk to them so I can get a refund. Why do they have to talk to that person if it's my money. Please tell me what to do. I loss contact with this person. Now my money just sitting there?

I tried to put money on a card - it was not accepted. So after two days I ask for my money back. I have heard 20 reasons why I cannot get my money back. Now I have to wait 10 days. I ask to speak to a manager and it's also their business. Walmart should drop them.

I sent $40 to my relatives in Mexico and was told by the cashier at a local Walmart that the funds would be available for pick up in 10 mins. My relative went this afternoon almost 24 hours of when the funds were sent and was told that there was no such confirmation number. I called the 1800 and was told my transfer was under review and MG verified my DL number and other info and said the funds were now released. My relative went back and again the transfer was not found so I called MG 1800 and was told the funds were available at a Walmart in Mexico and no other store so I asked to cancel the transfer so I would be able to send them using another system. The funds were cancelled and put back to my name but when I got to Walmart I was told that the funds were not available so I called MG and again the funds were under pending approval.

Each time I try sending money online, twice overseas, and once just now to a friend in Missouri, they emailed back that my transaction cannot be completed. I called them each time, as they suggested in their email. And their customer service is useless! All they say after asking PLENTY of personal information is, "I am sorry, it only says you cannot send the money online. You have to go to a store". What is the point of having an online service if it cannot work? What is the point of having customer service if they can never be of any help? This was the last time I have tried.

MoneyGram has the worst customer service. I am trying to get a copy of 2 money orders that were stolen and cashed. On 11/11, it took me 5 calls and 1 hour on the phone with them to send the information to CVS so I could send an express payment of 24.00 per money order that I was requesting. Today 11/12 I received a copy of one money order. I thought this was odd, so I waited a few hours and called to check on the status of the second money order. Come to find out the rep that processed the request yesterday put the same money order in twice, that is the reason I only got one. So the rep on the phone tells me I have to go back to CVS to have them cancel the transaction and do the process all over again with the second money order.

I use MoneyGram all time to send my Grand kids and Kids money cause I think it's safe. They are not supposed to give the money to anyone WITHOUT the reference number. Well that's now a CROCK! I sent money to a friend in Georgia and the wrong person was able to receive the cash without the number! I will not use MoneyGram again. NO SECURITY!

I made an online transactions last month on Moneygram's website. I transferred some money to India, the status was showing available but the receiver did not receive it. When I called customer service after two days they said the receivers needs to be verified by Indian customer service agent and then i told the receiver to do the same but again the Indian customer service agent said that they have not received the money. I sent an email to Moneygram as I was fed up of their customer service. I told them to refund and cancel my transaction and I got a response that my money is ready for refund and I'll get it in 3 days.

I use Moneygram at Walmart so I decided to try Moneygram online. I sent only $50 to a friend. I got a notification to call customer service to authorize the transaction. Well to make this story short the customer service asked so many questions that were very private, she said it is public record, she asked about my ex-husband, etc. Crazy questions continued for 10-15 mins, she eventually said my transaction was denied. My credit card is working fine and there was no reason to deny the transaction. Stay away from online Moneygram.

I have used MoneyGram for six years to transfer money to my family in the Dominican Republic (DR) via their online service every month. However, on 9/16/2015, I had to go to Wal-Mart to use the service because I needed to send more than the limit amount restriction allowed to send online. Mind you my fiance was waiting at the bank in the DR to receive the money. Everything seemed to go well as the transaction went through and I provided her with the transaction number. However, when she tried to pick-up the money the bank said that the transaction number was incorrect. I said "no way, we verified the number several times as we always do."

After filling out all of the required information from protected site recd email that additional information was required. I called the customer service number where I was asked the same information as on the site. They also asked my birthday and how I knew the receiver of the transaction. I was then transferred to a second person~duplicate information as though a form was being followed. However, this gentleman asked me for my social security. I asked for a supervisor (they do not have supervisors) and was told that if I was unwilling to provide this information for my integrity, my transaction was cancelled!

Your service sucks! I go online and do a send money transaction. I set up the account answer 3 security questions, put in my credit card information, do the money transfer, get a authorization number and then I get an authorization number. Great, it's all going well. NOT. 2 Hours later, after the original message says we send within 10 minutes, I get an email that says an error has occurred. There was no error. You make me call you just to be asked the same information for the account I already set up ONLINE, then you ask for 3 MORE past addresses, then you ask what county we live in, what age range of the members in my household, did I give at the local food bank, where was my SS# issues. You asked questions about my entire life just to send money.

Suddenly there is a limit to sending money. I had found MoneyGram to be such a great option. No longer. This company has gone down the tube. Find something better. Other changes they recently made also made it a lot more painful to use than it once was. Not sure why so many of these payment companies insist on being so horrible at the service they offer.

Downloaded app. It seemed easy. I needed to wire money to a family member. They sent me a email saying that they needed verify my info. He ask for the first 3 #s of my social. Any why was helping this person. I requested to speak to a supervisor. He hung up!!

I try to make a online transaction and do everything that is right, bank account number, everything. Only to see I have to call customer service to finish the transaction. I call someone ask me a lot of question about myself and I answer correctly, then he transfer me to another person. This one ask me the same questions plus many more like I'm in a courthouse. Ask my past address, the county and the state. My present address, state and county also. My social, I give all those correctly. Mom's month of birth, I forget that. Ex-wife date of birth, I can't remember that. Present wife date of birth. I give it then, want me to tell them how old she is??

Online we received the following message: "This puts you over your online limit of 1 transaction per 7 days. Because of this limit, we cannot finish your transaction. To send another transaction, please visit one of our locations." The company changes its policy without notifying its clients in advance. They don't even think such an action is illegal. How many Rick's does MoneyGram have working for them? I too spoke with Rick a few minutes ago. I suspect that they are fake names. How sad!

My friend sent me money at 5:45 PM. That's when the MoneyGram receipt says that he initiated online through his bank account. I didn't check right away because I was taking my kids to the movies. As soon as I get out I started searching for MoneyGram so that I can pick up the money. This is very new to me so I found out that you had to do it through a kiosk. The kiosk at the 24 hour CVS was not working. The one in the international food market was closed. The one at the CVS off of Route one in the same shopping center as the Chuckee cheese was working but I didn't have the proper eight digit pin.

I opened an account yesterday to send a friend in the Philippines some money. My transaction was denied and I was told I cannot send money to that person online. I tried to send to someone else and I received the same message. I called the number they provided and they said security didn't like the people I am sending money to and I have to go to a store to send money to them. I went to the store and sent the money. I went to my account to see if my transaction would show on my account and it says account closed and to call another phone number.

On October 14, 2015, I went into a Raley's/Bel Air store #510 in the Natomas area (1540 W El Camino Avenue, Sacramento, CA 95833) assisted by girl to purchase two money orders. One was in the amount of $402.00 and the second was in the amount of $500. I went out to my car to fill out the pay to order line and realized that I was only given one money order in the amount of $402.00. I ran back into the store and talked with the clerk, who explained that there was nothing that she could do. She handed me a form and said that I had to fill it out and send to MoneyGram in order to get my $500.00 back. I asked her, "Why can't you void out the serial number and issue me a new money order since it had only been 10 minutes" and she said "We have nothing to do with that. You need to fill out the money gram form and mail to them to see if you can get your $500.00 back."

My cousin was kind enough to lend me some money a few months back to help pay for tuition fees for my son's college. She lives in Washington state and I in Texas. Finally able to pay her back in full, I went to the Walmart I regularly visit for everything I need. I asked how much the fee would be to send Walmart to Walmart and it was the same cost as MoneyGram but Walmart has a $900 limit and I needed to send $1500. That being said I sent it through MoneyGram. All went fine. About 2 hours later I receive a call from **. The gentleman stated that he needed to verify that I had sent money using MoneyGram. I said yes and he asked for my full name, the full name of the person receiving, what city and state, if I was going to be sending more money, when was the last time I saw this person face to face, then he asked about how old my cousin was. At this point I was irritated by some of the irrelevant questions.

I use MoneyGram to send money to my daughter in Texas and have done so for many years. Today I wanted to send money to my son in Washington and was told that my online account was cancelled and if I wanted to send money I had to go to a location. I asked for a supervisor or manager to try and find out WHY and wrote a detailed email to customer service and I was told there is no supervisor or manager to speak with. The agent I spoke with was named Rick and he kept calling me "Miss" and I had a very hard time understanding his English. I assume they outsource. It was a terrible experience as I wanted to send money immediately to my son for his birthday and now have to use Western Union. Never had any problems with Western Union so I suppose I just learned a lesson today. Do not try to use MoneyGram. UGH. Annoying.

I have been using Moneygram online for over 2 years. Never an issue. Today, I tried to send my daughter $20 and received a message that the transaction could not be completed because I have reached my limit of 1 transaction in 7 days. So I called because I wanted to know when this limit started and let them know how inconvenient it is. Of course, the first person I spoke to had to transfer me. I explained to the young my dilemma and asked when did this go into effect. He continued to repeat "Yes this is a new policy." I know, but when and why.

Garbage agency! One of the representatives even change his name on the 2nd time that I called them!

I used Moneygram in a Wal-Mart location, and the process was smooth on my side. The required information was on the form and the amount being sent as well as the transaction fees were deducted from my account immediately. The recipient went to retrieve the funds and was told that the order was on hold. I spent most of my beautiful afternoon on HOLD as I attempted to contact, dare I say, customer service. I spoke with 5 different reps, who each put me on hold to be transferred to another department. I asked which department I was being transferred to as to have some sort of idea of why the funds were on hold, and the response was "just stay on the line..." They would not give me the name either of these times and the hold times were ridiculous. Then they would hang up on me.

Sept 2015 - I am a Travel Agent in Canada and I attempted to send $2,500 Canadian to another party. When the funds could not be picked up I contacted Moneygram and basically after what I consider to be an interrogation on who, why and what I was sending the funds for I was informed that Moneygram doesn't want to deal with business transactions and that the transaction would not be processed and would be cancelled. They informed me that I should go into the location I used to send the funds to get a refund. In this case a Canada Post Office.

MoneyGram is a terrible company to use to transfer money as the reference number they gave me for the person I was sending money to did not work when they went to receive the money. So I immediately cancel the money transfer and requested a refund. The first time I called I explain the situation to the representative and she kindly assist me on my refund, I was given a reference number to pick up. So when I went pick up the money the same thing that happen to the person I was sending money to happen to me. At this point I'm more frustrated than I'm already am so I call them once again, explain the situation and this time I'm told it would take 3 days to refund my money (not what I wanted to hear).

I did an online transfer of $300, the transaction looked as if it had frozen so I canceled it. I checked my bank account and found out the $300 had been taken by MoneyGram. I immediately called customer service and was given the run around. I talked to multiple people who all insisted they were the supervisor and there was no on else I could talk with. I was advised to file a police report which I did. The officer investigating made a physical visit to the location the MoneyGram rep said the $300 was picked up. The officer spoke with the store manager and looked at security tapes and the receipts for the day and saw the transaction did not take place. When the officer contacted MoneyGram he was told by the rep that the money was picked up and they could not help him without a subpoena. A subpoena was served and the only response the officer got was the money was picked up. I have not been able to get this resolved and I am out of $300.

I did a online transaction with Moneygram International. The customer support did not respond in spite of sending three requests. Finally had to call on the 1-800 nbr which they kept me on hold for almost 2 hours and finally managed to speak to four different agents. I would suggest the customer service agents need basic training as they keep on uttering the same words which I guess they have been trained for. They have no basic etiquette in taking a call. The online department never credited my refund to my bank account and in fact I had to run to various Moneygram store to get my refund. Very poor service and bad. I would never recommend to anyone.

I tried to send money online from my bank account for a $11.50 fee. The transaction wouldn't go through. After being on the phone for 30 minutes with their almost non-existent customer service I was told their ability to transfer from a checking account was down but I could transfer from a credit card for a fee of $55. Very fishy! After another 20 minutes on the phone I was told they didn't trust me (I have a FICO score of 780) and the only way I could send money was to drive to one of their locations and use cash. Their customer service is in India with people who only marginally speak English and couldn't care less about helping you.

My Landlord, Todd ** claimed that he never received a rent payment from me in July. He, of course, didn't make this claim until August. Anyway, MoneyGram makes it nearly impossible to get a copy of the cashed document. They told me with their automated phone service that my payment was cashed, but to get the name of the person who cashed it, I need to get a copy of the cashed money order. Well, they claim to have a process, which involves mailing a form, but nobody knows what to do. They instructed me to visit their "dealer location," a CVS Store in Huntington Beach, but the poor girl there spent 2 hours trying to understand the process they use. I'm still lost. If anybody has helpful information, please email me. Thanks.

These people have no clue and do not live up to their policies. Frankly, I question Walmart now as well due to the fact that they are teamed up for money transfers. I tried to wire 2k to my brother who was in dire need of it. I chose the 10 minute option. 10 minutes passed and nothing happened. Oh, by the way, I paid $152.00 for the 10 minutes option. I called them after 10 minutes. They said that I wasn't actually paying for 10 minute service. (Then why the crap do you advertise it that way and why did the link I clicked on say 10 minutes service?) They said it would be another 35 minutes or so for the transaction to go through. Okay, I wait, nothing happens.

I spent a substantial amount of time working online to wire funds to my receiver. After getting everything processed, I received an email stating that the transaction could not be processed until I called the 866 number. I waited on the phone for 15 min before getting a representative. She proceeded to ask me very personal information about myself as well as the situation. Then, she simply said the transaction would not be processed and I would need to go to a local store for an in-person transaction. However, this is Midnight, and no store is open, making sending these funds both much more difficult and literally twice as expensive to send in person rather than online.

I tried to send a trivial amount of money, $15.00, to a friend in Sofia, Bulgaria. After being asked way too many personal and insulting questions, my transaction was denied by their security. I'm paying a $5.00 fee to MoneyGram, and they are the ones with my personal information, not the recipient. It seems to me that MoneyGram is the one putting my information at risk. I am beyond annoyed by this ridiculous business.

MoneyGram closed my act for NO reason and won't tell me why!! Can't even talk directly to security.

I have always used MoneyGram to transfer money to our family in the Philippines. Most of the time, we would go to Wegmans and use the service there with no problem. For convenience, I decided to use their online service and was able to transfer money several times even though it took hours (I mean several hours) before the money was ready for pick-up. Then one day, my transaction got denied even though I answered all their security questions (also had to do this a couple of times) and not only did they denied my transfer but they also shut my online account down.

I was online trying to cancel my acct. After being denied a money transfer and I couldn't even get in to my account settings. What a piece of ** website. These ppl are crooks. Period.

I send money to my mum 3 days ago. Something went wrong. She couldn't receive the money. Transaction on hold. All numbers available on website. Tried to call them all, came up as invalid. No support. No reply to the email request asking to help as soon as possible. Not impressed.

Tried to send money to my wife who had traveled to her father's funeral. Of course they lied about the time required and my distraught wife waited for hours. A rude representative started asking bizarre questions that I cancelled the transaction. My wife waited for half a day at the location to get the money. Jerks and liars. Never use them.

After my credit card info was stolen while traveling from NY to Canada for school, my parents tried to send me money through MoneyGram. Once my Dad received his email saying I could pick it up, I tried to go to a location in Nova Scotia. MoneyGram had the wrong address on their website so it took me over a 30 minutes to find the location. That location didn't have any cash to give me and wanted to write me a check. Since I had to catch a ferry to Newfoundland, I told them no thanks and I would pick my money up when I reached my final destination.

I have been sending money every so often to a very dear friend of mine who is living in Pakistan. He is down on his luck right now and I'm trying to help him get his son into engineering school. Up until now I have had no problems. I sent $75 by MoneyGram 3 days ago and when my friend went to pick it up earlier, it was showing error on his end and it could not be verified. It was showing ready for pick up on my end through the email MoneyGram sent me. I called Moneygram and now all of a sudden it is under review, but yet I sent my friend $250 last month no problem.

So I made my money order online and I received an email requesting more information. I called this number with my authorization number. They directed me to an operator. This is where my experience went sour. The operator asked me several questions, one of which was, "Who are you sending the money to?" I gave him the name and he ask me if I knew the person and why I was sending it. I then told him that really isn't any of his business why I'm sending the money. Apparently he didn't like that. He told me that it was their policy to ask and they must know who and why. So I told him, "it's my uncle and it's birthday money." False of course and the operator knew I was being sarcastic.

DO NOT DO BUSINESS WITH COMPANY... Service is very BAD and on top of it, customer service is worst (SUCKS).

I was using MoneyGram online over a year now. Never had an issue till I change payment method. I realize how much money I can save if I pay by account number, it doesn't need to be pick up in 10 minutes, I was never in a hurry. All my family is in Europe so I just like to treat my mom how she deserves. Two months ago I send the money just with my account number so they pick up, no problem. Next time I couldn't send it, said contact customer service and I did. The wait time was too long (10min) so I just made new account and paid with new email address but the account number from my bank was the same.

I tried to transfer money to my step-daughter. I went to Walmart, initiated the transaction, gave them my drivers license, ran it through on my debit card, and verified with the bank that the money was pulled from my account - that was 3 days ago. My daughter still does not have the money, and I am unable to reach anyone who can issue a refund. MoneyGram is holding MY MONEY and is giving me no access to ANYONE who can initiate a refund. I'm furious, and will never use this service ever again. From where I'm sitting, this is theft. And I plan to report it as such unless I get my money back by tomorrow.

Yesterday as a mess because of MoneyGram. A friend called me just for some gas money, not even a whole lot, and I figured I could quickly get it done at a nearby Walmart since they have MoneyGram and I've used it before (to receive funds). First stupid thing about MoneyGram: You can't pay for it with a credit card in a Walmart. Why? Seriously, why can't they accept credit cards? Because of the little fee? Give me a break. It's minuscule.

Starting from the beginning: I sent the money to my mother at my home country using MoneyGram Walmart. The money was sent and I received the confirmation with reference number. Few minutes later I received another email that the cancellation has been accepted. I never cancelled the transaction. I called MoneyGram to find out why it happened and they transferred me to the escalation department.

I was trying to send money online to my family internationally using MoneyGram online account for the first time. I went through all the estimates and input all the account Info they required. I was sending less than $800, then the website shows error. I called them, they kept repeat same answer. MoneyGram doesn't provide information that why they decline the transaction or why they close your account. This is their customer care team. For no reason and no explanation they can take your account details and information and close the service. On their website, they claim "Contact us. We are here to help." This is how they help their customers.

I'm an highly disappointed at MoneyGram's online service. I've been waiting to receive funds since 12 pm, it is now 7:30pm. I had an important task to do and was not able to accomplish it because of this total inconvenience. I use MoneyGram all the time at the store locations but I'm so furious I'm going back to Western Union. I'm very shocked and will tell everyone I see not to use their services. I'm shocked MoneyGram.

I send money at 4:30 pm online and waited for a email that arrived the next day at 10:00 am. Was told it only takes few minutes to receive the money. :/

Summarizing, had to open a second account because the first one didn't allow any funds to be send and the 3 reps I spoke to had no clue why. 2nd account was blocked cause my email is not my full name. Requested to speak to a supervisor who then gave a different answer. I confronted to why it seemed like they were guessing. He disconnected the call and my accounts are still blocked. Awful treatment by him and everyone else. One actually said he had no idea what was wrong and for me to have a nice day. I used Western Union for the same service and had no issues at all. I ended paying double going to a MoneyGram location in person cause they couldn't help me.

I needed to send money from my debit card from a U.S. bank to my mexican bank account. It says on the website that it is easy to send it to a bank account in Mexico. I did everything they required and received an email that it was pending. 10 hours later (?!?!), I received another email that said I needed to call their customer service to finish the transaction. I called them and after waiting a while on hold, the rep, who I could hardly understand, told me that it was too much of a security risk - me sending money to myself - and told me they were not only cancelling the transaction, but that they deleted my account altogether.

I'll be very accurate and fair. Today 8-10-2015 I traveled to Walmart in Prestonsburg, Kentucky to send money to Accra, Ghana. I was told to protect me, the transaction failed. Please note I've traveled to Ghana 8 times to form a small gold business in Accra and personally know these people and in fact the money I was sending belonged to that person for partial payment for alluvial gold. My education is a M.B.A. and I'm very capable of protecting myself and don't need a uneducated person telling me how to spend my money. Some of these people are hard working family originated men trying to feed their families. I'd promised to pay this man for his work for me today but MoneyGram had other ideas.

At 11:03pm I got a message with a tracking number. Very excited now because I got the email in seconds. I waiting for an hour, not another email so I called only to hear I have to be transferred this rep. Told me it would take about 4 more hours due to the volume of transaction. Their ads says in ten minutes. So I decided to cancel my transaction which was successful and tried xoom. This is a great online transfer system. I therefore recommend Xoom to anyone only two minutes and the transfer was ready for pick up.

I open account online. Test it out with 20.00 and they took my money and paid their fee. Everything work out. Person pick up the money with no problem. So went online to update some information. Was unable to get in. Was told contact customer service. When I did was told go into a store and I ask why would not tell me? Told the stupid person just need reset my password. All was told go into store. When ask to speak someone else they refuse. Let me talk to someone else. They would not tell me why I could not use online but they took my money the first time.

Do you like false promises and unrealistic claims? How about support agents that hang up on you? If so, this is a perfect service for you! The company is designed to take your money, hold it for a while, and waste your time. All individuals would be well advised to just get a bank wire and never deal with these people.

A friend of mines wired myself money online at 7:21pm. It's now 11pm, I would recommend in-store, it usually take 10 minutes. Online sucks and their customer service rep are respectable. I mean they can make the process move any faster. I will most definitely send money in advance due to this or try Western Union or Walmart to Walmart.

Apparently, if you need to help out a friend in Romania who you've known for a while who got themselves in debt trouble, MoneyGram will refuse to process the transfer even though the requested amount of money is readily available and that the request was within the allowable amount. They claim that reasons such as helping out a friend is not good enough. I should have lied and said this person was a relative. Maybe that would have worked.

I am utterly disappointed by the sort of service I have received from MoneyGram's representatives over the phone. Luckily for me, I have solid proof (a recording of the phone call with a representative) of what I am about to disclose. That is, I was misinformed by a representative, Omar, that I could change the name of the receiver if I walked into a store and had one of the store representatives call directly. However, I called back from the store and was later informed that it was not doable.

I sent money at a CVS pharmacy from USA to South Africa for an emergency. When my receiver went to pick it up, she was told she needs to provide a proof of residence. She gets a lease, no they won't accept it. She needs to provide electric or municipality bills in her name - she does not have a house so that type of bill not available. She gets someone with that type of proof of residence, and their ID - nope that won't work for another reason. She gets affidavit - nope that won't work, she needs to provide letter from work, but she does not have a job, so no letter from work!

I had a MoneyGram account that I used regularly for the past couple years to send money not only to my children and mother but I also work for a nationwide security company that employs a number of sales people and technicians that I occasionally need to send money to. Today I tried to log in to my account to send money and couldn't. After giving MoneyGram my info they tell me that because of security reasons, they don't feel comfortable with me sending money online. I ask them what the exact reason is and he says because of security reasons they can't discuss it with me.

I attempted to send money online. A wrong email address was entered because of erroneous chrome auto-fill settings (not MoneyGram's fault). I thus could not get the confirmation email. I called MoneyGram to cancel the transaction. Over the course of 40 minutes I was taken through a series of FIVE representatives, each clearly on the other side of the world. The phone connection was horrible in each case, and got progressively worse. Each person said almost immediately, "Yes I see the transaction here." But after ten minutes of negotiation over the horrible phone line they all said, "I can't cancel this, so I will have to transfer you." This company clearly wants me to give up so they can steal the money. It is also clear that it is in MoneyGram's interests to have the worst possible phone connections. It is almost impossible to hear anything the representatives are saying. STAY AWAY FROM THIS COMPANY.

My daughter needed me to transfer money from VA to OH. Through a series of miscommunications, it was nearly 10:00 PM by the time I knew about it. The local Walmart was still open, but it was 20 minutes away. I found MoneyGram online who promised that I could transfer money in 10 minutes, so I chose to stay at home and use their service. After waiting 45 minutes for a confirmation email, I logged back into my account which told me that I had no transaction history at all. I used the authorization number to search and it said no such # existed. I called customer service and was told it would be another 2-3 hours due to "high volume" of transactions. Meanwhile, my daughter was standing in a parking lot of a Walmart 3 states away in the middle of the night!

I tried to send money to my son to cover an emergency. Before transferring cash I spoke to an agent to ask about details of attempting to do this. He said it was very easy and would take 10 min to an hour for the money to arrive. I went ahead with the process and should have known better as the agent I spoke with had an Indian accent. Anyhow, my son got the money 4.5 hours later. I wasted half a day with these fools as my son's health condition worsened.

Placed an order online. Said $ could be available in as little as 10 minutes. When I did not receive a confirmation in 1/2 hour, I called to see how long it should typically take since this was my first time using MoneyGram. They checked the system and I was told it was not in the system - "give it an hour and then call back". I had already tracked in the system and could have told them that it was not there. I expected them to be able to track further than me right? So after an hour, I call back after tracking again (processing) to be told after they also track and tell me "it is processing, give it another hour and 15 minutes!" Really? So I asked if I went to the store and swiped my card vs doing online, how long would this take? "10 minutes" I was told. Which I don't believe either, now based on some comments I see here. I asked to be escalated.

On a Saturday, my wife and I had to quickly get $3,000 to our daughter in California, so she could put a security deposit on an apartment. She had a very tight time frame. Our bank was closed. How to get this done, so she could get the money hopefully within minutes? A relative suggested MoneyGram. Bad choice. Here is a list of all the problems: instead of taking "minutes" (as the company claims) for the wire transfer to go through, it took eight hours. Anxious calls to MoneyGram to verify the status and time frame of the pending transaction were handled with long, long wait times and sketchy information. "Just give it another half hour, the transaction should go through soon", with no other information, over and over again.

Have been using MoneyGram monthly for over 10 years now. Always fast and accurate - 10 min on the dot. Started using their online service - for convenience and also better value. Again no complaints - fast, reliable and no need for customer services. Only my first transaction was rejected but the fault was with my bank. Frankly it is five times cheaper than bank transfer as it takes 10 min instead of 3-5 days. Highly recommended!!!

My stolen money orders were cashed by a fraudulent person. I had to pay 25.00 to get a copy of such item. Went and did my research being told that the account at Wells Fargo where my checks were deposited had been red flagged for such activities. I called MoneyGram - they charged me 35.00 per affidavit (2) and I had to pay 20.00 for notary services. In a week they sent me a letter saying the check was past the year and they were unable to assist me any further. They never informed me such rule in the whole situation till after I did all the research and ended being evicted for these 2 checks from my home. What a loss for something.

I was using MoneyGram's website to pay a ticket in a former state we lived in. Their website crashed during payment and in 10 minutes it hadn't posted on our bank so we ran the transaction again which took us over 30 minutes to do because their website kept crashing. We immediately logged back into our bank account and saw they charged us twice.

I decided to use MoneyGram to send my son money because he broke his foot and needed to go to an urgent care center. I sent money from my bank account to him for a cash pick up. I was told it would be ready between 10 minutes and an hour. After an hour passed, it still said "processing" when I logged on to track it. Around the 2 hour mark, I called to see what the hold up was. The representative on the phone told me that they were having a large number of money transfers today, and there was a delay. She said it would be an additional 3 hours from the time I called, making it a total of 5 hours before he could pick up his money. I waited another 2 hours, and then I received an email stating that my transfer was rejected.

2 weeks ago, I was trying to do a transaction and when I logged on it said "for security reasons customers must change their passwords every so often". So I filled out the form to change my password. Then it said "Your password cannot be changed at this time. Please call customer service." Well I called customer service and they said my account had been deactivated. But I did not deactivate it. So they said "Well you'll have to create a new account with a new email address." So I do that. Then I tried to do a transaction on my new account and it wouldn't go through so I called them and they said "It's because you have 2 accounts." And I said "You guys are the ones who told me to make a new account!" So they said "Ok we'll cancel the other account and just use your new one." So then they processed my transaction and it went through.

I sent $50 to a family member using MoneyGram. The person never picked up the money, and MoneyGram told me that I was not going to get my money back. They just kept my money. With these types of business practices, this company should simply be shut down. This is about as shady as a business can possibly get.

My nephew called me and desperately needed money. He told me how much he needed and how to get it to him: MoneyGram. CVS told him it would take 10 minutes to complete the transfer. An hour later, nothing. I contacted MoneyGram and they told me the obvious, it was in PROCESS state. Two hours to process an order that was done using computers? That is pathetic. I won't ever use them again.

This is the first and last time I will use this service. I attempted to send a MoneyGram, with funding from my bank account. After 1 1/2 I received an e-mail stating they needed more info. It's now been 2 hours and they still cannot resolve the problem. I've called several times, waited on hold forever, and gotten disconnected. THIS SERVICE IS AWFUL.

I have a girlfriend in Philippines (yes we've been together for real). Her Lola died and I tried to send her 200 USD to help bury her grandma. After six calls they still haven't issued the funds. They keep saying she needs to call them with more information but when she does that they say that I have to call them. This keeps happening over and over not to mention I got disconnected twice of the six calls. There is something really wrong with MoneyGram. What is their problem? It's not their money, I can do with it what I please. They are so bad to their customers. It's my gf's turn to call them. If it comes back still a problem I'm going to pull down someone's non-English speaking person's neck. If someone is being scammed that's their problem not mine. Just do your job MoneyGram and stop trying to rule everyone's life. Oh yeah you can use transferwise.com but it takes a few days... So so much better than Moneyscam.

I attempted to send a 200 dollar transfer from my bank account. It was requested that I call as additional information. Once verifying my name, email, etc. the representative became rude, told me I was a women and to have the account holder call. I offered to verify my identity regardless of having a feminine voice. Victor Agent ** continued to argue and berate me over my gender. This is discrimination and the LGBT community should boycott MoneyGram. Just because a male sounds like a female or a female sounds like a man on the phone it is not MoneyGram's place to call my gender into question, especially if I am able to verify my identity. Shame on you MoneyGram for discriminating against a member of the LGBT community.

I'm still fighting MoneyGram for $340 reimbursement. It was confirmed that the person I wired the money to never got the transaction. A MoneyGram agent stole the money. The money was picked up around 2 am, none business hours. When I called for follow up, they act like this was never reported when they already gave me a case number, so I'm waiting on hold to talk to main investigative department just to be disconnected. It is like they have something to hide.

Their support staff is ridiculous, no ethics, no supervisor, no manager. Worst service in this planet.

I recommend going to your bank for a money order. I've had trouble by I wrote one out and now the payment is no longer needed. I have the receipts and all and can't seem to get my money back. I called the 1-800 number given on the back of the money order and was told I have to get a claim number or fill out a paper to get my money but I would have to pay $15. (What a rip off.) I know it's just $15 but that's a little much JUST to get your money back especially if it's only $60. And even after they said it will take four to five weeks for them to refund me I can honestly say am very unsatisfied and will never use MoneyGram again. Using your bank is way better if your payment is no longer needed. At least your bank won't charge you $15 and won't take them a month or over a month to give you your money back.

I attempted to use online service, but said I needed to call next day to a 1-800 number. Called next day, asked several security questions, then told I had to go in person with cash to nearest location. Went to Wal-Mart location, paid in cash and charged more for ten minute transfer. Thirty minutes later they called and said my money was on hold, and they asked more security questions. Money did not arrived in timeframe as promised and charged.

I sent to a well respected man in Nigeria... while here in the states he gave me a loan, a large one, to help my son with a problem that got him less time in prison and I used MoneyGram to pay him back. The associates made a decision that I was being taken advantage of and stopped me from sending or receiving money from anywhere. My Aunt in California sent me $325.00. They asked personal questions... Took my ID and ask what this woman was to me in California. They ask what the money was for. This was not their business! I am a law abiding person and my money is my business. Even if I want to burn it... it's not theirs to decide.

I went to send money from a local CVS store. Used a kiosk, which was new to me, but bonehead simple. Finished inputting all the info, and went to the cashier to pay. Received my receipt, and called to notify the receiver that it was available for pick up. At the pick up location, she provided the pin number and reference number. NOTHING. I even took a pic of the relevant part of the receipt and sent it, so there was NO question. Ended up having to call MoneyGram. They informed me that the transaction was under review... "HUH???? FOR WHAT, IT WAS A 'CASH ONLY' TRANSACTION"!!! Per your mandate. WTH??? Although the transaction was made in time, this unnecessary confusion, made it late. Hope they will still accept the payment. Thanks MoneyGram.

I mailed a payment of $127 to my health insurance, but they never received the money order. To see who cashed the check I had to pay $20 for them to send me a copy of it and if I wanted to report it stolen an additional $35!!! That is ridiculous, so for a $127 money it would cost $55 dollars. Plus if you don't send the correct stuff you lose your money and the case is closed. That is very stupid.

Someone has been helping me from Norway and I'm a student in Ghana. His name is **, he used to send me money through MoneyGram. Now he want to send me money and MoneyGram attendant told him I have been receiving money from different people at different places and he's blaming me to be a scammer and I'm not a scammer. Meanwhile I have receive money from him and two people he asked them to send me money... Now he's taking care of me no more. Can you please do something about it? Because now he's rejecting me and I have no one to help me.

We were almost evicted thanks to having a money order that would not process. I'm equally mad at our apartment management company for not letting us know sooner, but also at MoneyGram for somehow absconding with $500 dollars. We have called them over and over only to be told for the last 3 weeks that it is still under investigation which I guess translates to "you're not getting your money back, so just give up." We almost lost our home because of this business. I will be using the post office from now on. We had to borrow money from a friend just to keep from getting evicted with our small child. MoneyGram is unreliable and unsecure. Do not trust them with your hard earned money.

Yesterday evening I tried sending an online money transfer through MoneyGram for the first time. Even though it was against my better judgement, I gave it a try. I chose the 10 minute delivery option because the recipient needed it in a hurry. An hour later when I go to check the website for the status, it still states that it's processing. When I call the 800# to find out what's taking so long, I was told that it would take at least a 1hr. & 1\2 due to overwhelming request. Let's not forgot the thousand questions asked to verify the account which I didn't mind so much, it was the constant referring to me as sir. I did understand why I was referred to that way, due to the fact that I have a deep voice, which by the way is not unusual.

My son, age 20, who is a junior in college in a totally different state tried to send money (via online MoneyGram) to me and he had absolutely no luck. He wanted to send money for me to deposit in his Wells Fargo bank account. He received a notice that further action was needed and he had to contact Walmart MoneyGram to verify personal information. I'm assuming that this was for heightened security measures to ensure there was no fraudulent activity going on which is appreciated. However, when he called and verified all of the information correctly, he was informed that his transaction was declined and they couldn't provide a reason why.

I purchased a $300 money order in NY & sent to my son at USM in MS. He can't find anyone willing to cash it including his own bank! The MoneyGram 'representative' was beyond rude and apparently too busy laughing & socializing with her co-workers to be of any assistance. Although she was able to provide one bit of information which was, and I quote "Um ok, I don't know what to tell you."

After two failed attempts to send $100.00 to a Wal-Mart in KY the account is cancelled and I am lock out of it. Reason stated and I quote the dot head idiot from India "Your email belongs to another individual and not you." An email account that I use on a daily basis and have been doing so for several years. He refused to tell me how they verified that, and would not offer any other assistance. They are a waste of time and by the way it takes a lot longer than the 10 mins. stated.

After much searching for a MoneyGram location that had a machine in it that wasn't broken... hard to find apparently. I went with MoneyGram through Ace check cash's website. Would have stayed home had I known. I initiated the transfer. More than an hour later I get the email that says: "We need a little more information to process your transaction. Please call Customer Support at 1-866-450-9897 for help completing this transaction. You will need your authorization number (below) when you call."

I was connected with a department, not only seemed to be off-shore where communicating in English is hardly understood, but strangely (for reviewing funds) is composed of one employee only who kept saying I'm the highest authority and there is no one else that you could speak with for my concerns. The problem originated from the fact that I have sent a money transfer transaction to my Father in Jordan and when he went to pick it up they wouldn't release the funds to him. Since the online status show nothing about any issues with this transaction, on the contrary the message clearly states "ready for pickup," I had to call to find out the reason for the lockup and every time I would call I ended up with the same person who eventually started doing the oldest trick in the book which is hanging up the phone on me.

MoneyGram had to pay $100 million to the federal Department of Justice because it defrauded TENS OF THOUSANDS of people over many years. This may be confirmed on the Better Business Bureau website. We believe that MoneyGram is once again engaging in fraudulent business practices, based on our personal experience of yesterday and today. Our concerns are as follows:

I've used MoneyGram for 8 years with no problems except for privacy issues (I live in a small town). So when a friend of mine needed money quickly, I attempted to send it online. Like the other reviewers, I was sent a notification to call customer service. After asking how I knew the receiver, why he needed money and when was the last time we met, I was told that the transaction was cancelled by the system, they couldn't tell me why and I should go to an agent. Which I didn't want to do. I'm so annoyed.

Where to even start? First I tried to reactivate a stale account. My entire history is sending small amounts to help a friend in need. This past week was the first time a need has come up in a few years. So I try to reactivate a stale account. The web structure doesn't allow that. Fine. The website says "no account needed," so I try and transfer with an alternate email address. It's a mere $100. Not enough to make or break anyone. It takes almost a full 24 hours before I get the email that my transfer has been declined because "more info is needed."

After waiting 4 hours they declined my transfer because my husband said I helped him complete the online transaction because he does not use a computer.

My 18-yr-old son was stuck on vacation and needed money to get home. I used MGram thru Walmart because of the 10 min promise and ease of online transaction... Neither were the case. After an hour of him waiting at Walmart in TN I called MGram to ensure there was no problem and was told it was processing. After 45 more mins I called back and was told I needed to set up a private email and go thru a verification process. I finally gave up after 2 hrs with them.

Moneygram denied my transfer after 2 hrs telling me for the security reason. I did it online for Canada transaction fees is $25.00 for $2999.00 that. They send me e-mail to call for more information. While I call asked me "How often you will send it," I need to send maybe after 6 month another US$ 1000.00. Then they said, "Your transaction is denied. You can do from our store location then no problem." And I found they charge $107.00 for that which is $77.00 more. Why they denied online? To get more Transfer fees? They don't want to do transaction online because they want to charge me more $.

Awful customer service! I tried to send money to a friend and was told to call. Upon calling I was asked very personal questions and told of about my hearing disability! They denied my MoneyGram with no explanation and would not let me speak with a supervisor. I was very upset with this service!

So this was my first & last time attempting to use MoneyGram. I usually use Western Union, have never had a problem with them. Due to MoneyGram location being closer, I decided to give them a try. I sent money online from in what was supposed to be a few minutes. I waited for hours only to be emailed to contact them at a number to "answer questions" so they could complete transfer. The questions seemed more like some type of criminal interrogation as to why I was sending money, how come I didn't use other means to send this money what not. Keep in mind this was only $60!!! Their customer service reps were rude & condescending. They then told me for "security reasons" they were refusing to complete transaction but refused to give me a direct reason why. Never ever again. This company, and I use that term loosely, is horrible.

Like most people I wanted to send money to my son who was almost 2 hours away from his home at a car dealership to purchase a vehicle. I used the automated system just to be put on hold for 10 minutes because "a representative needed to approve this transaction for xxxx amount of money". She then told me I could only send $2000 from CVS in a day and I would need to go to another MoneyGram agency other than CVS. *not once during my long phone call with her did she mention they don't receive all the CASH on the other end. I send the rest through Walmart, call my son with the reference numbers and what do you know?... they have the $2,000 on hold.

My daughter sent me money from MD and I'm in Florida and I needed to receive the money by a time frame (1-1.5hrs). I kept calling and calling but still hasn't arrived yet and it's going on two hrs now as I'm writing this review. Please do not use them! I rather use Western Union, even though it's more money. I prefer to pay more for better service! First and last time!

This is the first time going to a check cashing and have them asked me if I had a social security card... The lady told me before receiving money I needed to give them my social security card, like my NYC identification wasn't enough... Why should I give my social security number... This location was on Rockaway Parkway in Brooklyn...

I have been using this company to send money to my home country for about two years now (or more). It's good when everything work well, but it is so bad when something does not go well. The customer service people here are basically people who do not have any care about people. My guess is that they are just people at call centers outside of the US, who basically do not care about the quality of their service. That is the main reason perhaps why they are basically rude, and assume that their Clients are their moron subjects. Yes these people are rude, and pretend to own the company and their clients.

I tried to send money to my son (a U.S. soldier) using the 10 minute option so he could come home - after several tries and finally success - I never received a confirmation so I called the customer service number! Not only could they not speak English they basically told me there was nothing they could do to help me! I was so frustrated and angry I just hung up! Apparently that's their goal. I hate Wal-Mart!

One of the worst ever site I have seen in my life. Trying to send money to India since 3 days with different accounts. After accepting all information, it is throwing an error that "we are unable to process your transaction -- contact customer care or email us." I called up the customer care, the response was even poor and then I need to go to store to send money. But I asked him the reason why, he replied saying that, "No idea, you have to go to store to send money." I do not know why this ** having website when it is not meant to send money.

I had a MoneyGram account for 10 years. I used a shared account (which I have with my sister, who knew???) and my account was closed. No communication from MG, no questions, no email, no phone call, nothing, they just closed my account. I thought, OK, I will work with them to resolve this. So, I called the 800 number, and was told bogus info. I plan to complain to WalMart and every other company I can find which uses MG, and at the same time push the use of Western Union.

I set up a Wal-Mart money gram acct. to send my niece money today. I gave my credit card information and the 10 minute it guarantees never happen. I had to call money gram many times. Each time they wanted more and more info, why I was sending the money, whose email account was I using, the last 4 of my SSN. They sent an email 3 hrs later saying the money gram was processed and ready to pick up. My niece went to Wal-Mart. They told her they couldn't release the funds. That it was flagged for the sender to call money gram.

I tried to send money to my mom in Panama to help her with the down payment on a house. When she went to pick up the money, they told her they couldn't release it to her because they have never released that amount before. I called moneygram here in the US and explained the situation and they told me to advice her to go to another location. When she went to another location, they told her that her second last name wasn't in the form and that I must call to add it in order to give her the money. So I called moneygram again to fix the name but they told me I needed to go in person to edit the name. At the branch location near my house, the lady behind the counter could not fix the name on the computer; so she called customer service for assistance over the phone.

My account had been locked, since I could not memorized my password, and over-tried combinations. It happened a few months ago, and ever since, I've been calling, emailing and sending my personal information to MoneyGram for identity proof. First thing first, customer service representatives lack basic interaction and language skills. They transfer you from a department to a department, and even growl at you. I sent my EAD card and a few statements from bank and accounts, which after they responded with a rejection letter that my ID is not sufficient, and they need a driver's license. After spending hours on this, discovering thousands of negative reviews and comments online, I decided to find an alternative. Simply outrageous.

No matter how close Moneygram is to you PLEASE do not use them. I called them because a middle initial was REQUIRED SAYS MONEYGRAM ON THE OTHER SIDE. I have been on hold for 45 minutes waiting for a manager. I only used them because they were closer to my job. Last min money to buy meds. Now I'm stuck in this situation with these people.

Like the other posters, I was treated extremely rude by a person whose English was sub-par. My story is the same as the others, told me I needed to call to confirm and then continued to berate me, as if they were looking for a reason not to do biz. Horrible service, will never use ever again.

My mother sent me money a half hour ago and when I went to pick the money up they said the systems were down. Now I know the sad thing. Now I know that they knew the systems were down when she sent the money but no one said anything. So now they have my money that I can't pick up and they can't tell me when the systems will be back up. What a rip off and I want my money back.

I used MoneyGram for the second and last time. Due to a death in the family, I was trying to send money to assist with the interment. It was a real hassle for my sister to pick up the money. I had to call MoneyGram multiple times to give them information they already had. The second time I was trying to send money to a family member to help them with some expenses, for no apparent reason it was denied by MoneyGram. I attempted to contact MoneyGram to find out why the transaction was denied. No matter who I talked to, they could not give me a reason and said that is their policy. This is unacceptable and inconveniencing. Lousy customer service. I will use Western Union from now on.

In March 2015 I tried to send $2000 to Guatemala via the online service. Received email that "unable to process the transfer request below online" with NO EXPLANATION. Went to CVS in SW DC to send it via MoneyGram. CVS required cash so I had to run to the bank (Why not allow debit card?). Error made in transaction (insufficient and poorly labeled spaces in online form) when "de" preceding last name was omitted. Transaction went through but funds couldn't be collected because of this. CVS could not correct it.

I initiated an online transaction to send money to my relative in Kenya and later got an email that it had failed and that I needed to go to a store location. I went to CVS hosted agency. I called my relative and asked if he had received the money and he was non-affirmative. I called MoneyGram and they said it was because my brother had a name similar to a person they cannot do business with asking that he needed to a MoneyGram agency, show his ID and the Agent would call MoneyGram in the US to clear him and thus get the money.

Moneygram was contacted via their agents for photocopies at a outrageous cost of 24.00 per order. I was told to express pay the amount and I would have them in 2 business days. Not the case. After calling to check on their status and being hung up on 3 times I was told they would send the copies which are no longer needed as the case was settled without them, but they would not refund my money. I never have dealt with such rude people in all my life. Moneygram is a scam and never in my lifetime will I ever ever use them. PS, they need to learn how to speak the English language. Crooks I say crooks.

I needed to send some money to my family back home very quickly so I chose to do it through moneygram as they claim to send the money within 10 minutes. At first, the local agent at a walmart insisted in not putting the middle name of the recipient even when I asked them for. So, when the receiver went to collect the money, he was denied for not having the full name even though he presented the reference number. I went the next day and asked to amend the receiver's name and send on his full name. The lady there told me that she did change it but when the person went to collect the money the other day, after 24 hrs, he was again denied. I tried to call the head office, had to wait for 10 minutes and then the representative on phone asked me to wait or call again after 2 hrs. It has been 4 days and still the receiver has been unable to pick the money!! Very horrible service!! I suggest to choose a different agent!

MoneyGram took my money and fees to send without question then refused to release the funds to my relative until they speak with me. My brother said they want me to call them and when I did they transferred me on the phone ten times asked me a hundred questions like "who for? what for? where? when? why?" They stopped short of asking me how did I get the money. By this time I was totally angry and ask "what is the problem?" I was told it was for my own protection due to the high volume of fraud in this location.

So I tried to send money online to my boyfriend the other day (first time using MoneyGram) and they told me to call for more information. I called and the customer rep was rude with an attitude asking me 40 million questions that had NOTHING to do with me sending my money to my boyfriend. He THEN told me that at this time they would not be able to process my request because they didn't see any reason for me to be sending money via MoneyGram! And I was RUDELY hung up on when I asked to speak to someone higher up! A few days later they charged my bank account a RETURN FEE for money that NEVER left my bank account! Unprofessional and rude and will never use this service AGAIN!

I've been using MoneyGram for few years now. Mainly, I send the money to my mother in Africa. Recently, they have been holding the money without notifying me. My mother goes to MoneyGram which is far from her and she is an old woman. When she get there, they tell her the money is not there (on hold)!!! I've called MoneyGram customer service and they asked me to verify her DOB and Place of Birth and all other things. I provided them and I believe as a publicly traded company, they will have "Computers" that will save clients information. I did this first time and I understood why they hold the money for security verification purposes, but since I gave you the ** information you need for several times, I think I should not have a problem getting my money sent!!! But they hold the money several times now!!!

Let me start by informing everyone that Moneygram will do transactions with convicted inmates which I presume includes murderers, rapists, child molesters etc you get the idea. Apparently these transactions Moneygram is "comfortable with" but also apparently they are "not comfortable" with my transactions which are sent from one city in Florida to another city in Florida from the same sender(s) to the same receiver (me) which I have done dozens of times but all of a sudden has made them "uncomfortable". Naturally I was offended by this but to no avail, all I got was you are banned, no explanation. I am a middle aged landlord and I send and receive money to a girlfriend and my handyman, no one else, yet this they find suspicious and are "uncomfortable" with.

Yesterday my son wired me some money by MoneyGram. I walked down to the local Money Gram office to get the money, which is actually a printed check which I then have to cash, and they said that their machine had been down since last Saturday, and they didn't know when they would get a new machine. So I got a ride to another MoneyGram office, but their machine is down, too. So I telephoned the third and last MoneyGram office anywhere near me, and their machine is down, too. MoneyGram must have known this, and they did not bother to tell my son before they took his money. I tried their website customer service and got no response, so I called their 800 number and waited on hold for some time, only to get no help. They will not deposit the funds into my bank account, and they will not mail me a check. What a rip-off! I'm sure that they are earning interest on my money while keeping me from getting it.

MoneyGram is the worse. I was six hours away from home and my father tried sending me money to get back home. The Wal-Mart clerk took the money and all was fine, but when I went to receive the money MoneyGram would not release it. We were back and forth on the phone with them from my father to the Wal-Mart rep. After three and a half hours of back and forth and getting all into our personal business of why and what you need it for they decided that they were not going to release the money because it might be fraud. Wow really? How is it fraud if someone sends their child cash money and the receiver has proper documentation and id. With that being said I had to stay out of state another night until my father was able to Western Union me the money. I would never use MoneyGram again nor would I recommend them to anyone.

Sent MoneyGram to friend in Mexico 03-22-15. Had been previously advised by Customer Service that friend's name was similar -- but not EXACT -- to one used by a person that MoneyGram felt was a money-launderer, so I had been told to call Customer Service BEFORE my recipient tried to pick up the money in order to prevent problems. Called Customer Service and was advised that transaction was indeed "under review" and was transferred to ** in another dept. ** requested the DOB of my friend, which I provided. He then advised me the money would be available in "2 minutes." I asked why the hold had been placed on the transaction and ** said because my friend's name was "the same" as one with whom MoneyGram "does not want to do business."

I wish everyone could have heard the conversation I had with Moneygram. First their website is extremely finicky, to the point that it took 3 times for me to subscribe and provide ALL of my personal information. Once subscribed (over an hour), and funds sent using a 20+ year old credit card with a $17,000 limit, I was given an authorization number which I then gave to the recipient. Transaction completed, right? Not exactly. I get a call from an agree recipient accusing me of providing a faux authorization number.

On Thursday 2/5/15, I went to Albertson Wilsonville, OR to send $300 to Egypt via MoneyGram at 12:28 PM. There reference number is **. My cousin in Egypt told me that the money is not there by Monday 2/8/15. I contacted MoneyGram and they told me that I canceled it and I asked for refund and the refund was received. I didn't do that.

Registration - Irresponsible (Very Slow). Money Transfer - Irresponsible (Very Slow - yet not done). Money withdrawal from your bank account - Very Fast. During registration and first transfer (Auth# **) I had to call so many times, as they were doing all the blunders.. After multiple call to customer care, I transferred again. Within two days, they withdrew money from my bank account, it is more than a week, they have not transferred to recipient. When I call customer care, they keep me in hold for very long time.

I recently sent some money to my wife from the UK to Lebanon. Lebanon has two currencies, usd and lbp. I opted for lbp, paid all the fees and sent the necessary info to my wife, with a message saying "you should not be charge anything extra". Days later I called my wife, to my surprise, she was charge 7,000 lbp extra (in gbp and usd, it isn't much at all). I explained to her that I paid all the fees and she should not have been charged. She explained, that the agent said there is a conversion fee from usd to lbp, which makes no sense as I setup the transfer from gbp to lbp, he shouldn't be converting it.

Recently dealt with unresponsive customer service that took several long calls to finally get someone on the phone. Then given no valid explanation as to why they decided to decline my transaction. Most likely discrimination against mixed couples and Asians due to the man asking several time like he did not believe that I would be sending money to my brother-in-law in China to give my in-laws for supporting them.

I was trying to help my dad get his money back. He sent some money to my cousin in Oklahoma, because of a misspelled name, she wasn't able to receive the money. So, my dad went back to the Walmart where he made the transaction and the Rep was on hold for an hour. We went back home and I called myself, on hold for another hour and a half. I spoke to one guy for less than a minute before he put me back on hold. This company is horrible. Never again!!!

Yesterday, I tried to send money to my nephew in Louisiana so he could buy a car. I tried doing it online first. I got a notice to call the service number. First they grilled me about the purpose of the money (what business is that of theirs?), how my nephew was related to me (duh, he's my sibling's son, that's what "nephew" means), how old my nephew is, etc. I had to give my name and receiver's name to every person I spoke to. At the end of the "interview", my transaction was cancelled. It was over TWO HOURS on the computer and phone altogether.

Money was being sent to my uncle in Bosnia, since he bought some items for me, and obviously I wanted to pay him back. Several hours later I received an email stating the transaction cannot be processed and to call the number provided. The conversation immediately went sour, when the representative asked me a question at a beginning of our conversation, which I thought was quite dubious in nature, such as "Are you on a speakerphone?" I stated to him I was at a gym, and I was having this conversation on my headphones. He then asked me again if I was on a speakerphone, to which again, I stated I was wearing headphones. This type of questioning is quite a strange business practice.

I used sending money online through their website. Nowhere was written that I had to log out and log in again to see the status of the transaction. In the result the money was not transferred. My mother was very upset because nobody could tell her what was going on. Being a person with a heart problems, she had a hard time, but she managed to call me. Gladly, I was close to the tablet and phone, so I could call those ** just to find out that all guilt, according to moneygram, is mine because I did not refresh the page. How could I know that? The answer is known only by God and the moneygram. They asked their Security questions and gave my another number. I am happy she got them. Nobody can return our wasted time and emotional stress.

I'm SO angry with MoneyGram. I have sent money to a friend in Nigeria a few times, anywhere from a couple hundred to a couple thousand no problem. Then today I try sending 3300 to my friend in Chicago to help him. They wouldn't release the money and I had to call to verify some information. BS! I call and wait for 20 to get transferred so I wait some more on the phone. The rep I get, Mark, starts asking personal questions on how I know this person, where we met, why I'm sending money etc. then after I answer his questions he rudely starts accusing me of ridiculous stuff based that I'm in my 20s and that said I was unemployed (which I just quit my job a few days ago to start at a new office in a week I'm an RDA, but he was raising his voice too much to listen).

I always used Western Union despite their expensive rates, and one day someone recommended me to try MoneyGram.. watch now, this was my first time, I had happened to send money to my same respected family for one of my brother who was in the process of going through a surgery in Johannesburg, South Africa. Now let's cut to the chase, my aunt was never able to receive the fees over there just because they had happened to ban their "person of Interest" into using their lousy system (trust me, I would pay them not to use their pathetic unorganized incompetent system)!! They kept saying the names I had sent to were under some incognito of a review, and that's why my money was put on hold!! This is really pathetic, you go out of your way.. in a cold weather, stressed out that this money reaches safely for the benefit of your brother's life, and they just simply hold on to this transaction..

I set up a new account. During the security questions MoneyGram asked how old a person was that had a similar name but not the same name, so of course I failed the security portion. They sent me an email saying I needed to call in. When I called in I explained that they had asked me about someone who had a different name than mine. The reps' response was that they weren't comfortable with making the transaction. MoneyGram wasted 3 1/2 hours of my life! The reps were rude and had thick accents that made it difficult to understand. Western Union worked fine.

Went online to send money to a family member and MoneyGram says I have an account with them (which I don't recall). Nevertheless I then enter the password that I thought might be associated with my account.. had an error message and I then called to see if they would fix the problem.. Sonny then told me that MoneyGram has closed my account due to a transaction that didn't clear (which I have absolutely no idea of!!!).

I have used MoneyGram many times to send money to my ex-wife and never had issues. My checking account is in an Ohio bank and I now live in Texas. I needed to wire more money than I could withdraw out of an ATM over a couple days and thought MoneyGram would be an easy way to do this. When I did the transaction online I received 2 emails... One with the receipt and one with a transaction number. I read the one with the receipt but did not open the one with the transaction number.

I tried to use it to buy another puppy from a breeder I had used in the past. She shows and if she gets very tiny Chihuahuas that can't be shown she will sell them. I have three of her puppies. I don't breed and just love having them! I've known her for over five years. My oldest one is 6 years old. She said to send her the deposit since her paypal account was at its monthly limit. No problem. She said that many of the other people send her money through Walmart Money Gram. I created an account and sent away. Or SO I THOUGHT!

Signature need from rent money ord that was cashed 1222015. Transferred to a male subj, couldn't understand him, only wanted more money for an email returned signature. Landlord said he never got it. Now I'm having to move when money order was cashed.

I tried to send money to my brother... When he tried to pick the money up he was told that the money was on hold... I called and was told that since my brother was close to my residence that they would refund my money the next morning and I could just take it to him in person!?! He lives 3 hrs away!

I send money to my fiancee via Western Union. The money is there but they will not give it her. I have been sending money to her for three years and never had a problem. Any help in this matter? My fiancee's name is Leah **.

I attempted to send a money gram to Indiana, Money gram would not let the guy I sent to pick it up. They said he is a scammer which is fine, I appreciated that however, they withdrew the money from my account the next day and when I called to get it back they said 3-10 days. Why does it take so long--they don't know! I called day 11 they said "oh, 3-10 business" and MLK day was in there so longer. When I asked why it was so quick to come out but slow to go back they just said 3-10 days. NEVER will I use them again.

I was trying to send a money order to pay off a friend's credit card for Xmas... got the info wrong on the money order and had to try get a refund... sent in all the requested info and a claim card. Got a letter a month later telling me that my name was not on the money order (it was) as a buyer (which I was) or redeemer. So I would need to send in a written, notarized statement from my friend (his name was also on the money order in addition to mine.) Allowing me to get a replacement or refund. It has been almost 2 months and still nothing. I bought the money order, have all the receipts stub. Everything. I even asked my friend to go get a notarized letter sent out when he didn't even know what was going on! I have been treated like a fraud and I have proved to them I bought the money order. WTH!? I will never use that company again for anything. Nothing.

In the past, I sent a money once with Western Union online with no problem. Today I tried to use Walmart Moneygram online to send around $20 using a close friend in Serbia and I received an email stating the following: "In order for us to process your transaction, we need some additional information. Please contact the Walmart MoneyGram online store by calling 1-888-988-5726."

I called Moneygram customer service and told them to cancel my transactions on Friday. On Monday, they took the money from my bank account. I called them again and ask "why you did not cancel my transaction." They said they will cancel today and give my money back in 10 business days. I need my money immediately and they make me wait 10 business days!!! I am really angry with this company. Do not use their any service!! Do not recommend any transactions with them!!

I have the strangest complaint based on my first experience trying to use MoneyGram service on Dec 24, 2014. My wife and I arrived to the MoneyGram agent at Walmart NY in early evening. First my wife tried to send money back home to Ukraine using her Ukrainian International Passport as ID. She was told her passport was not sufficient identification and needed to show a second form of photo ID. She then gave her United States issued permanent resident card to the agent. She was denied making the transaction being told her 2 forms of identification were not acceptable. So I stepped in. I used my NY State drivers license. After a few more steps, the transaction went through and we were given our confirmation ticket.

I established a Moneygram + account and executed a funds transfer to Thailand last month. It worked well, although I had to provide their security representative some additional information. This month I attempted to execute a similar transaction (same country, same amount, same recipient) and received an email verification that it was ready for pick up. When my recipient went to the bank she was told that there was a problem with Moneygram and that I had to call them. The problem was not with the local bank. I called Moneygram and after long waits and talking to two representatives I was put in touch with whom I gather was a security representative. His English was so heavily accented that the conversation was halting and repetitive. He asked me questions that were extremely detailed and very personal - many of which seemed unnecessary. I responded as best I could as accept the need to maintain the integrity of the system.

On Aug 30 2014 my bf Rick ** has MoneyGram me in the past, same Walmart goes to and he'll call me about 715 am and give me the numbers. No different than before times except I was unable. I'm a survivor of a 2-yr coma spinal meningitis so sometimes it's difficult getting transpo right away. It took till 4pm to go to WinCo's a place I normally go to and maybe Vallarta grocery. But at 345pm a man or woman had ID of my info with their pic and how they were able to get the numbers gets me. That's why I believe it's an inside job. I called to see where it was gotten and I figure I'll try Vallarta but the place they gave me the phone number was never the one I've been to but was the one they stole my 300.00 for food I needed desperately. Can I get any way to get my money? At least their fault and mistake, I feel they should pay for it. The store or MoneyGram, do they have some ins to cover things this nature or agency that does advocating for the ones out of their money to get back.