Mid-Atlantic Finance Company

I called because I had a question on how they come up with finance charges, they told me they weren't responsible for any of that and to take it up with the dealership, the dealership told me to take it up with Mid-Atlantic and they were responsible. After going back and forth 4 times to get an answer I had other questions. I asked Mid-Atlantic for a copy of my contract and they sent me 1 page which was the retail installment contract.

My experience started when I purchased my vehicle through a local car dealership where I live. Everything was fine until one day I kept getting calls from a MID-ATLANTIC company, I had no clue what they were calling about! And they’d leave voicemails they needed my information and vehicle info. I was iffy. So I contacted the dealership where they finally told me what MidAtlantic wanted and why they were trying to locate me. I was upset at first. I didn’t know these changes happen without me being notified first!

I paid off my car back in July so I thought until this morning when a man came to the door and ask for the keys to my car. Absolutely frightened my son to death. Afraid he gave the man daddy’s car keys. I called Mid Atlantic and after two hours I finally spoke to someone. He said I owed $700.00 to get it back not including towing fees which was another two hundred in fees. When I challenged him nicely he hung up on me. Finally, I got a so-called supervisor who was even worse. Bottom line they wanted my car get money I did not owe. They are NOT registered with the BBB. I did reach out to the Federal Trade Commission which has hundreds of complaints as well. BEWARE, DO NOT ALLOW YOUR DEALER TO SELL YOUR LOAN MID-ATLANTIC. It’s all over the web.

The words customer service are truly a joke with these folks. Numerous occasions I would call to have a payment posted and all these fools could do is pass me around from one rep to another. They eventually laid this on the original dealer with whom my loan originated. I truly wish my dealer had never sold my account to these misfits.

I have recently paid off my vehicle, which was financed through Mid-Atlantic Finance. Having been told I would receive my title twice, here it is the middle of July and still no title. Now the couple of times I was late on a payment, they were harassing me each day like clockwork, threatening me with repossession. The customer service is not cooperative, instead antagonistic. Several times I was hung up on and ridiculed. Management is no better, having you believe they are doing you a favor, yet never leaving notes for future representatives to review. Should you find yourself being offered a loan contract with Mid-Atlantic Finance, please consider another option. I would hate to know someone else was going through what I have endured.

I, like so many others, bought a car from a dealership and started receiving phone calls from MAF stating my payments were late when my payments were autodrafted by the dealership on the due date every two weeks. At first, not knowing who they were or why they were asking about my car loan, I made them prove who they were. I went by the dealership and confirmed that they did indeed purchase my car loan from the dealership. At this moment I was told MAF is the actual lien holder to the car I had a note against. Once I verified that they had a reason to be calling, I then started sending proof of my on time payments to clear up any misunderstandings regarding late payments. Fast forward a month... I get a call from my mother stating that someone just drove off in my car. I called the cops and reported it stolen. I called the dealership to make sure that they didn't repossess due to the confusion with my payments.

I bought a vehicle outside of Cincinnati for 6800. Great man great dealership but for some reason my loan was sold to MAF after my PCM went out 2 months after I bought it as well as rusted wirings. A total of $5500 of parts. I brought it to him. He said there was nothing he could do since MAF now had the loan. He then told me they never gave him a dime for the 40 loans he sold them because they told them they weren't up to par. Well 3 years later now my booklet said I paid my car off 5 months ago and I called to get an estimate of what I owe they tell me 4500???? I also put 2500 down to get the car?

My contract was bought by MAF and I have had horrible experience ever since. The finance department argues with you on why you are late, they are rude, unprofessional and when I try to catch up on my payments they are not willing to work with you or even care! This is the worst company I have ever been with. I would never want to be financed through them again. They prey on people buying horrible run down cars and then don't want to help them get it fixed. My vehicle has had problems the whole time I have had it which is only 5 months, now the mechanic is telling me the axle is bad!!! I can't stand them and would warn anyone to stay away!!!

I purchased my vehicle through Marti Motors located in Granite City Illinois but for some reason my note was sold to MAF. I paid my car off April 26, 2018 and yet I have received my title. I have contacted them at least 4-5 times regarding the situation and I keep receiving the same answer that I will be receiving a document in the mail within 3-7 days to take to the local DMV then I will be able to receive my title. But I still haven’t received that piece of paper in the mail. I was never late on a car payment and for it to be a whole new year and almost April again. I wouldn’t recommend this company to any one because their customer services is just as bad off. I just want my title. I should have to go through all of this to receive it!!!

My note was sold to MAF and the entire process has been a headache. They lost a check that was mailed to them, to which I paid extra for tracking and delivery verification. Once I noticed the check was not posted to my account after a week, they claimed not to have received it. A lady in collections was rude and said it was late and a fee would be accessed up until I told her I had tracking verification on it. I paid off vehicle 10/12/18 (about 8 months early). I was told since paying with debit it would be 30 days before title would be mailed. Ok so 11/12/18, no title. I wait until 12/14/18 to call again. The rep was in shock the title has not been mailed. She informed me it would be mailed, (she put me on hold to get this info from the title department). 12/19/18, still no title. Mind you I am only 4 hours away. At most it would take 3 days by mail. Well here it is Christmas Eve and still no title. So they should probably produce my title or they will buy my car back.