Marcus by Goldman Sachs Reviews

I attempted to open a savings account online with Marcus by Goldman Sachs. I completed the application, was redirected to the login page, and when attempting to sign in, was told the account was locked. I contacted customer service, who could not verify if I had an account, an application, or anything with them. I was transferred four times, and the last representative told me I needed to call the police and file an identity theft report because they could not verify my identity, and refused to provide any information about whether they could even find an account for me.

This company has the worst customer service I’ve ever experienced. They have trained all supervisors with the same script. They are taught to bully their customers and to hang up on them when they get upset. I’ve spoken to three different supervisors and they all had the same script. There is no recourse or place to lodge a complaint. They literally lost my money for two weeks and when I asked to close my account due to this because I no longer wanted to business with them they said there was nothing I could do. They took two weeks of interest with my money in limbo and refused to give it.

Absolutely the worst customer service I’ve experienced. A technical issue delayed the opening of a Marcus CD account. Despite repeated promises to resolve it within 48 hours, I had to call multiple times over 10 days for updates. The manager was condescending and insulting, and refused to honor the interest rate I missed because of the delay. I used to enjoy banking with them, but their ethical and customer service standards have deteriorated significantly. New customers, beware.

My wife and I sold our principal home and deposited +$200K in a joint Marcus savings account. The process was painless and completely online. A week later, after the funds had appeared in our Marcus dashboard, we decided to open a joint no-penalty CD account to earn a higher interest rate on part of the balance. We thought the process would be as painless, but it wasn't. The system kept telling us that it couldn't complete opening the account. We called customer service and after authenticating both of us in the call twice by the customer service rep and security and validating the application, we were told we would both receive emails to consent/acknowledge the joint account opening. My wife never received her email, I did. We both received a banner in the portal indicating we had to complete a process.

Marcus held my funds when my CD matured and kept telling me it was for security reasons to verify my transfer accounts. All of them were verified after 5 calls, but the CD was then automatically renewed. I had to pay a $218 penalty to get my money released from the new CD because they deliberately held my funds. There were 5 phone calls when I provided the accurate information and told them I wanted my funds transferred, but they still let the CD roll over. It is a total SCAM!! They said they had no one in Customer Service for me to file a complaint with or to speak with. I was told I could send a written letter to the address on their website.

Marcus Trapped My CD Funds and Closed Account in Error. Do not trust Marcus by Goldman Sachs with time-sensitive funds or life savings. I am currently facing an immediate breach of contract on a home purchase and the potential loss of my earnest money deposit due entirely to their catastrophic internal system failures and refusal to escalate support. Last week, I requested a legitimate wire transfer from my Certificate of Deposit (CD) to my bank account in order to fund a real estate escrow account. Marcus botched three consecutive wire attempts due to internal routing errors, which then automatically and erroneously closed my account entirely.

Marcus reneged on their promotional offer. I opened a new account and funded it with $100,000, following the specific instructions in a promotional email promising a $1,500 bonus after 90 days. Despite fulfilling these requirements and maintaining the necessary balance, the bonus was never deposited into my account. Do not trust Marcus Bank.

My Marcus online CD account was mysteriously locked out W/O reason on July 9th 2026. I check it every day and that day I became locked out. I contacted phone # listed and tried to speak and understand Customer service. I went through some tedious steps and had no luck after an hour on the phone with them, She finally said try again in two hours. Of course it was still locked out and the next day I still can't get on. It does not appear they know any more than the steps outlined on any YouTube or Google site. If they don't fix it call back later.

Marcus is deceitful, misleading, and does NOT pay out on their Cash Award promotions as they promised!!! Their customer service reps are RUDE, and do nothing to resolve issues as far as reviewing an account and seeing that their customers are doing exactly what they were told to do. SHAME ON YOU, Marcus!!! You should be embarrassed of your ratings and realize that you are misleading people into opening accounts and not following through with the promotions you promised!!! DISGRACEFUL!!

They wrongfully charge me closing fee 1 day before maturity date saying different things. I talked to 2 customer service persons and both of them had a different reason for charging me. One said to try next day as it should allow me, the other one said it's because they have time limit 8pm previous day. I asked to show me where they have these in written and he couldn.t Very disappointed.