Marcus by Goldman Sachs Reviews

I recently had a CD for over a year in your Marcus division. It behaved perfectly, gave me a good return and put the interest in my outside bank account every month. When my CD closed both online and in the app it disappeared. There was no zero balance. There was no trail of transactions. The money literally disappeared. I have CDs from many different banks. That's the stupidest thing I ever saw. Every other institution showed me the account was closed and the transactions that closed it. If they are this bad with data processing and accounting oh my God how bad are they on investing? Please get this corrected. It's only good business.

Horrible, Horrible, Horrible company, I REGRET so much opening a savings account with them. Opened on May 7 and restricted the very next day! Took my $1405 and locked my account, lucking I was able to call my primary bank, Chase to stop the external transfer which they did. Thank God, once the restriction is lifted, I will be CLOSING THIS GOD AWFUL ACCOUNT. WORST EXPERIENCE I'VE EVER HAD BANKING. I WILL TELL EVERYONE I KNOW TO STEER CLEAR OF THIS SCAM BANK.

They held cash transfers into and out of my savings account for up to 7 days. When I contacted staff at Marcus, none of them spoke clear English. When I asked specific questions, they responded as though they were reading from a script. Their answers were repetitive and didn’t make sense. I bank with a large bank and my transfers were under $3,000. There is no reason to hold funds. I do NOT have anything positive to say about my experience with this institution.

Updated on 05/13/2026: Further to my last review, the terrible experience with Goldman Sachs Marcus continues. After my original review, I received a call from Marcus, and the associate assured me they would resolve the issue and reinstate my CD correctly. It took them nearly THREE WEEKS to act on it, and the CD was finally reinstated last week. Unbelievably, the reinstated CD still has the exact same issue as before. Since then, it has been the same cycle all over again: endless calls, excessive hold times, repeated explanations, and absolutely no resolution. I was promised the issue would be fixed with their “backend team” by May 7th. Nothing happened. No follow-up. No accountability.

I wish I could give negative stars. Horrible horrible horrible customer service. I've spent over two months now trying to get my deceased mother's 1099. NOT EVEN HER MONEY! Just the stupid 1099 so I can pay taxes on her money. I regret ever telling them she died.

I opened up an online savings account for the promotion for $100K to receive the $1500 bonus offer. I called a few days later to verify when the funding window closed and I was told that they (rep Brittany) could see I entered the promotion correctly but couldn't tell me why it wasn't linked up correctly to the promotion. I have called 3 to 4 times and they stated it was escalated to the service team. I had to call today (3/30), and they stated that they can't honor the promotion now because I didn't press a certain button on the application. It was a dupe from the beginning. I am closing the account as soon as the interest is paid on 4/1 for the month. Terrible how it was handled.

Marcus by Goldman Sachs taking thousands of dollars instantly from your traditional bank account over years without making you call in to confirm it is a legitimate account than making you call and delay the transfer of some funds back into the exact account is madness and a form of theft. It would be one thing if the account has not been linked before to question it. Or, if it has never seen a deposit from the same account. David ** at Goldman Sachs should be questioned by Congress about the rules of this company.

I wish I had read these reviews before I opened my CD. The money coming out of my external account and into my new Marcus CD was seamless. Unfortunately, when trying to choose that I wanted my money upon maturity to go back to my original external account I had to jump through multiple hoops, talking to three different people on the phone, being on hold for a very long time in between. All in the name of "verifying the account" which is where they took the money from initially. If they were able to get my money from said account, what is the problem with returning money to same external account? Maybe they were hoping I would run out of patience and decide to just roll over my CD with Marcus? Silly process! When I asked if I'd have to do this for each CD, the Marcus representative said "Yes" and then said, "It really depends on the system, it's not up to a person". Do what?!

I had a fraudulent charge more than a year ago and each time I call, they issue a temporary credit then put back again. I called them over 10 times and same thing over and over. They keep refusing giving me credit for it.

I went to Marcus because I needed to move funds from my regular institution accounts that were over the FDIC insured amounts. Going to another institution in person became onerous at my first stop was another credit union which advertised a high yield CD but insisted on doing a full credit report BEFORE I GAVE them my money. I found this annoying and nonsensical and started looking elsewhere. I found Marcus thru bankrate.com and telephoned them and could not believe how easy they made the whole process of opening a higher yield CD and transferring the money to the new account. I have not needed to withdraw any funds yet so I cannot speak to that. When CD matured I did find it a little difficult to pick new one but it is very possible that was my fault as I was under a time crunch at the time.