Marcus by Goldman Sachs Reviews

We are filing a case in the district court of New Hampshire against Marcus for false and misleading practices as well as failure to verify information on their public website. As a result, I was penalized with a substantial early withdrawal penalty. This is erroneous and unsubstantiated. They say conversations are recorded for training purposes but this is only partially true. When the recordings benefit them they use it against you. When the recordings benefit you they REFUSE to listen to them. What kind of business does this?

My wife and I had credit card accounts through Marcus by GS. Earlier this year, we were hacked to the tune of over $7,500. Marcus denied our claim despite overwhelming evidence that we were defrauded.

For a company that has been around for years, their customer service STINKS!!! Tried for days to get a transfer from my bank to theirs after setting up an account. Tried to add my cell phone number to my account and couldn't because they try to send SMS verification to my land line. Tried to contact them on their toll free number and every time I hit the number to talk to someone the system hung up on me. If I hadn't already transferred the money, I would have gone with someone else!!!

I would give 0 stars if it was an option. They hire the rudest customer service people that are incompetent. I would never recommend this to anyone unless you really hate that person then you should recommend it. Terrible customer service that can't even change a due date when your payments are made. They just scam their customers. - Nick Z.

Have a joint account that we never pay attention to. Happened to do my monthly review and my funds were gone. Account gone. 5 phone calls later nothing has been resolved. My husband was primary. I had forgotten that when I changed my info. For some reason (reverify yearly income). It got sent to his old business mail so they closed it and sent a check (which went to wrong address). I keep asking why I wasn’t notified (crickets). I was told by one rep that my profile wasn’t attached to the account (really online I am able to see it?). One would think if my profile was t attached which is a crock it’s FUNNY that the check had my name on it? So now WE are jumping thru hoops, spending money on notary and to send a paper for missing check certified. Acct closed 8/11. It is 9/10. IF a check was sent out it should have came back to them by now. SO AVOID AVOID Marcus **.

As long-term customers of Goldman Sachs, we are absolutely shocked and appalled by their recent Fraud Department's actions. Unfortunately, my husband and I are among the growing number of Marcus by Goldman Sachs Fraud Department Lockouts. Not only are we locked out, but we are also frozen out. We are approaching two weeks with no explanation. According to Consumer Rights, they may be violating your rights laws. The fraud department is supposed to tell you why they are locking you out. I think they are trying to drum up fraud since they don’t have any documentation. They actually called my bank that we’ve been in good standing with for over 40 years and Kudos to the bank for refusing to divulge confidential information.

I opened a Marcus Bank account in June 2025 and within 3 weeks I deposited a check for $9800. Within a few days, Marcus Bank said the check was altered and was a fraud. They went so far as to call a local Police Department and have them sent to my house for me to answer questions! Imagine the shock of family and neighbors seeing a Police Car at my home to interrogate me!! Marcus even sent me a copy of the check I deposited and another copy of the same check with another name as "pay to" which wasn't my name!! Crazy. Within 2 weeks I got a letter from Marcus saying that due to fraudulent activity my account is closed. Within another week I got a letter saying that the check I deposited was valid and processed.

I deposited my money more than a year ago to open an account, I am now unable to transfer any money back to my local account. I keep linking my account to the account I have with them and it just says to keep calling them. I’ve called numerous times and have been told to call their security team even though I have all of my info. I cannot transfer any of my own money. I can’t even close my own account. Calling my lawyer tomorrow.

I tried linking external account. Was locked out of my account. On hold for 5 min. He came back and said was closing account.. How the hell you suppose to fund account. Big waste of my time.. Definitely not recommend to anyone.. **... Big waste of time.. Other more reliable places to put your money.. Steer clear of this company. Thank you.

DO NOT INVEST YOUR MONEY WITH MARCUS BY GOLDMAN SACHS! They will restrict access to your account for no legitimate reason and deny you access to your own money. I deposited a check on April 18 into one of my Marcus accounts. On May 26 (Memorial Day, 38 days later), I was denied access to my account and that money stating they needed to further verify the check. I needed to use the money to pay a sizable bill later that week. My husband who has a separate joint account with me was denied access to the money in the joint account. After multiple phone calls and lack of progress with resolving the issue with Marcus, we had to take out a line of credit with our local bank to pay our bill. We were only given access back once we filed a complaint with the Consumer Financial Protection Bureau. I then closed my account and now use Bread Savings.

Requested a check May 23rd. May 28th deducted. Check arrived 10 business days later. Made out to the wrong recipient, I had to request a discrepancy form and return the check, June 9th I mailed it back Next Day Air, July 16th finally looked at their mistake, July 17th approved, July 19th mailed. I'm still waiting what about the interest. What if it was an emergency and I needed that money

If you care about your family, DO NOT bank with this company. My father passed away in early May. He had all of his accounts setup as TOD (Transferable on Death) so that we (his children) would not have to deal with the red tape of probate. While the multiple other financial institutions we have dealt with were easy to do business with, dealing with Marcus has been a complete nightmare. It has now been over 2 months and I have spent countless hours wasting time on the phone trying to get resolution on the funds from my fathers account.

A few years back, General Motors contracted with Marcus by Goldman Sachs to manage their GM Mastercard. Life has been nothing but a nightmare for about 4 years or more. Marcus Customer Service is not empowered to actually accomplish anything. After lengthy verification process, they tell you they must transfer you to another department, who again goes through the identical lengthy identification process. They, then advise you that your account is suspected for potential fraud, requires a further review and will take 7 - 10 business days to resolve.

I opened an ols (online saving account) on Marcus.com from Goldman Sachs in 2019 and have used it since. On 6/19/25 I received an e- mail from marcus which seemed to be very important( but contained absolutely no actual information) to call them ASAP. I called the phone# 855-730-7283 and before I knew what happened They had froze my account. I talked to 6 or more reps, each dumber than the previous one for several hours. They have no authority to solve anything except to talk to me like I was a criminal and not a customer. Really Goldman, You can't do better then a low end no quality cheapest offshore customer service facility in the world. I'd give you a -5 but 1 star is all I got. There was absolutely no reason for that e- mail in the first place. 6 years zero issues. Why did you really send that e-mail?? I currently have approximately $10,598.00 sitting in my marcus ols.

Absolutely the worst financial institution to deal with when withdrawing funds... I got on the phone with one rep and continued to get transferred to 2-3 different departments, but only after spending 15-20 minutes verifying my info, and then have to reverify for another 10-15 minutes with another rep. After they initiated a transfer, that they said would go through, they then denied the transfer only to go through the process all over again. Unfortunately, it happened not twice, but three times, each time the "specialist" telling me that the amount, which had been verified previously, is once again denied.

This use to be GE Capital before Goldman Sachs took over. After being with them for over 10 years and telling all my veterans and my child's friends about them, their customer service has went to trash:

I only give Marcus by Goldman Sachs one star because some of the people you reach on the phone really care and TRY to help you, but they lack the authority. They deserve zero. I have spent over 12 hours on the phone with them in the past week trying to get my accounts closed and my money wired to a linked account so that I can get my house purchase closed. I have, with great difficulty, finally closed and received the funds from 4 CDs (and paid interest penalties) and a small savings account. None of that was easy (they blamed me because I changed my phone number, but in truth, they “verified” me multiple times with AI generated questions but refused my offer to send them driver’s license or passport).

Several years ago I helped my mother open a large CD with MARCUS -- at the time -- their rates were good as were their reviews. The CD came due several months ago and I contacted MARCUS to let them know our mother had passed and that there were three beneficiaries (my siblings and me). I sent in the death certificate. They said they couldn't tell me anything about the other beneficiaries -- I set up the account per my mother's instructions so I knew the account was to be distributed 1/3 -1/3 -1/3. They had all three of us complete some paperwork, have it notarized and returned to them.

Marcus by Goldman Sachs is a great place to put your money if you don’t ever want to use it or need to access it ever. I called them a month in advance of closing on a house and told them I was going to need to empty my savings account to Pay my down payment. They said that would be just fine. Everything looked good on their end. Two weeks before closing I called again to let them know I would be making a large wire for all the funds in my account. Again, I was told no problem. Everything‘s fine to do that.

I only interface with GS as a result of having an Apple Card. When I have an issue, for the most part they are ok. Recently, I received a large credit on my card, over $13,000.00. They have been holding my money since April 2nd and keep coming up with different reasons why the money isn’t being transferred back to my bank account. I am disgusted with them and until Apple aligns themselves with another bank, I will not use the card again. FWIW, I spoke to at least 5 supervisors from April 14th through yesterday April 24, with no assistance.

I had sent money to Marcus for over 10 years and had many CDs over the years. At the end of Dec. 2024, I got a call saying they were going to close all my accounts. At that time, I had five CDs and a savings account for a grand total of almost half a million. Thank God I had closed two CDs earlier in Dec. and transferred them out of Marcus. The reason they gave for shutting my account down was that the money had come from a bank which was in my trust account. They never told me they didn't accept money from trust accounts at the time I first opened an account, even though I asked them if I could put this account into my trust, that all my investments were in my trust. The answer was no but they said nothing about not receiving money from trusts, and they did receive my money for 10+ years. So they shut down my five CDs and subtracted $8,877 for the early-withdrawal penalties.

Run away from Marcus by Goldman Sachs. The reviews you read here are very bad and that's for a good reason, Marcus is that bad. Their service center is all over seas. People from Costa Rica will be handling your info. I tried to get a CD with them via online which involves a bank deposit type of verification. They said it would take 7 to 10 business and it's been 3 weeks and still no verification. Many of the reviews from BBB and other rating .orgs have said the same. I tried calling them and got a service rep with a very thick accent that I couldn't understand. I hung up and notified my bank to ignore any correspondence from Marcus.

My wife and I bought a $150,000 CD and a $100,000 CD. Several days before the $150,000 CD matured on 4/14/2025, my wife called and gave them wiring instructions to ship the funds to our brokerage account. Then on maturity date, when she called to make sure they’d wired out the money, they wouldn’t commit to wiring funds, saying over and over that it can take 1-3 days to wire out. My wife had already provided very carefully stated wiring instructions, the same other outfits easily followed. We’ve never had any financial institution talk of taking three days to wire. We ended up arguing and discussing this with ten different workers or sorta supervisors, begging them to act, but all said it was handled by “another department.”

My brother passed away and I'm the administrator for his estate. I needed information from his account to file his taxes. I uploaded documents they requested. It took them a 6 weeks to verify the documents!! I spent many hours on the phone with them and just got the runaround. They went past their deadline and claimed they can just add additional processing time as much as they needed to. This process was very stressful. Marcus Goldman Sachs seems to be OK with how long it took. I've contacted many other businesses my brother had and no one else even came close to this processing time they took.

When buying the Lyriq Cadillac, there was an offer to apply for the GM Marcus Credit Card from Goldman Sachs. I purchased a few things on the card and paid right away. This week we are making plans for a trip to Greece and with a large credit limit I decided to put my hotels, and travel plans on the CC. I received a text asking tom to approve of the charge and I replied yes. Then I received an email to approve the charges and again replied yes. Then both charges were denied, so I called up and spoke to several reps. First said it was an error and sent me to 3 different departments and had at least a 45 minute call. I was advised all is good to go. I reached out to the vendor and they put the charge thru again and it was denied.

I enjoyed this credit card for a while until I had a fraudulent transaction. It was for an online item for which I never received. I disputed the transaction 3 times. I provided proof that the online company had shut down their website, falsified the tracking number they provided, and provided claims from other victims. Despite these efforts Goldman Sachs sided with the online retailer each time. I have never had a credit card company with such bad support of their customers. With so many other options out there I don’t see any reason to stay with Goldman Sachs Bank. Best to stay with companies that support their customers.

On 2/12/2025 I made two transfers from the available balance of my savings account to my external checking account. Later I was informed by Marcus that my transfer was denied dispute the funds already being removed. The representative was unable to provide me any information on why this happened. I then decided to close my account and transfer my remaining balance. I received the remaining balance the very next day on 2/13 but the not two transfers I made originally. I called and was assured my transfer would be sent to my bank. I was advised that the funds was already withdrawn and there were no issues. I called again in 2/14 to make sure that the funds were still being transferred to my external bank and I was assured that it was coming and I needed to wait 1-3 business days.

I stopped using my Marcus/GM Rewards card at some point in the past, but maintained the card account because I have a significant credit limit and the account has been open for approximately 30 years under the GM brand. The card has been invaluable to my family, but several years ago it somehow ended up with Marcus/Goldman Sachs. The problems began immediately and after a few months, I just stopped using it.

I filled out information they required to open a CD. Put my Social Security number as well as all my information. Never heard back from them and now afraid my SS number could be in jeopardy. How do I know if I am safe? After reading many negative comments on reviews?

I have never had a credit card company allow fraudulent charges, over $6,000, and not catch them. Once identified, they disputed if the charges were actually fraudulent, though looking them up online, it is clear that they are fraudulent. After closing my account with Goldman Sachs in September 2024, two months later, a new charge from another fraudulent actor showed up and they allowed the transaction to be processed and are now trying to bill me for this charge. I would like to hold this company accountable. My family has spent days working through all of this only to get additional charges for an account that is closed is unacceptable. Please help!