Marcus by Goldman Sachs Reviews

I opened up an online savings account for the promotion for $100K to receive the $1500 bonus offer. I called a few days later to verify when the funding window closed and I was told that they (rep Brittany) could see I entered the promotion correctly but couldn't tell me why it wasn't linked up correctly to the promotion. I have called 3 to 4 times and they stated it was escalated to the service team. I had to call today (3/30), and they stated that they can't honor the promotion now because I didn't press a certain button on the application. It was a dupe from the beginning. I am closing the account as soon as the interest is paid on 4/1 for the month. Terrible how it was handled.

Marcus by Goldman Sachs taking thousands of dollars instantly from your traditional bank account over years without making you call in to confirm it is a legitimate account than making you call and delay the transfer of some funds back into the exact account is madness and a form of theft. It would be one thing if the account has not been linked before to question it. Or, if it has never seen a deposit from the same account. David ** at Goldman Sachs should be questioned by Congress about the rules of this company.

I wish I had read these reviews before I opened my CD. The money coming out of my external account and into my new Marcus CD was seamless. Unfortunately, when trying to choose that I wanted my money upon maturity to go back to my original external account I had to jump through multiple hoops, talking to three different people on the phone, being on hold for a very long time in between. All in the name of "verifying the account" which is where they took the money from initially. If they were able to get my money from said account, what is the problem with returning money to same external account? Maybe they were hoping I would run out of patience and decide to just roll over my CD with Marcus? Silly process! When I asked if I'd have to do this for each CD, the Marcus representative said "Yes" and then said, "It really depends on the system, it's not up to a person". Do what?!

I had a fraudulent charge more than a year ago and each time I call, they issue a temporary credit then put back again. I called them over 10 times and same thing over and over. They keep refusing giving me credit for it.

I went to Marcus because I needed to move funds from my regular institution accounts that were over the FDIC insured amounts. Going to another institution in person became onerous at my first stop was another credit union which advertised a high yield CD but insisted on doing a full credit report BEFORE I GAVE them my money. I found this annoying and nonsensical and started looking elsewhere. I found Marcus thru bankrate.com and telephoned them and could not believe how easy they made the whole process of opening a higher yield CD and transferring the money to the new account. I have not needed to withdraw any funds yet so I cannot speak to that. When CD matured I did find it a little difficult to pick new one but it is very possible that was my fault as I was under a time crunch at the time.

I am having great difficulty with your document review team. I have sent estate, will, and trust documents, and most recently, as requested, a notarized Small Estate Affidavit document, to access an account. The trust, etc. documents were not accepted by your document review team....interesting, because they have been accepted by UBS and Schwab. Today I was told that the Small Estate document was not complete. Interesting, because the document was complete when the notary signed the document, so that means that your document team did not process the document properly. (Please see the attached image of what I mailed to the Marcus document review team.)

I help manage my elderly mother's interactions with technology and in particular, banks. She is in her 90s. Her sight, hearing, and now memory are beginning to fail. I called Marcus by Goldman Sachs on 3/11/26 to increase/open her existing CD by $30,000. The interactions were so long, arduous, and ridiculously frustrating that I ended up scheduling her existing CD to close at maturity and have no further contact with Marcus by Goldman Sachs. Phone interactions with a rep and his supervisor, chat via Marcus.com website, and mail addresses on this website, are all designed to not address any complaints from account holders.

If you are thinking of opening a Marcus account, don't. If you have an account, get your money out NOW while you can. I had an account for years and was counting on my significant savings for a house closing. Found out they could not send to an escrow company (too late), but they tried to do it anyway. Failed, but they didn't tell me. Then it's closing day. There's not enough time to transfer to another account. There's a limit on the wires. After the 4th call (or more), a woman talked to us for an hour and promised the money was on its way. Overnight, it failed. We had to do a nail-biting last-minute alternative from my husband's bank, and the next day they transferred this significant amount -- TWICE. Two days later, they reversed the deposit. Now I'm trying to close my accounts for good and they're telling me "they can't do it, someone has to call me back." GET YOUR MONEY OUT OF THERE, NOW.

Customer service is useless. Tried to fill out W9 to withhold taxes. They sent me the form and I sent it back. I get a call telling me the form was filled out wrong, but they won't tell me what was wrong. They said over 2 weeks ago they would send another form. Two weeks later I have not received the form and said they will not send me another.

Error trying to open account. They said I had a previous account (which I do not and never have with them or any Goldman Sachs bank). That they mess up the very first step of trying to get a bank account with them is ridiculous.

Worst service ever. Despite claiming to be a 24/7 online bank, opening an account required multiple calls to customer service. Support is only available during business hours, not 24/7 as advertised. The website is unreliable and frequently throws vague “technical error” messages that even customer service can’t explain. I was repeatedly told to “try again later.” After multiple attempts, I gave up. Total waste of time — stay away.

The worst banking relationship I ever had. No success logging in, getting tax documents and always playing cat and mouse on renewing a CD. The customer service people have difficulty with English and are rude at best and lacking the knowledge.

My secondary beneficiary was removed and not by me. I received NO notification this happened and when I added this person back as a beneficiary, now they are showing as a 50/50 beneficiary rather than as a secondary beneficiary. I have made no changes in years. Looks like you want me to take my business elsewhere when my CD matures. Notification of this natures requires that the client be notified. If you know of anyone with a Marcus account, please have them check their beneficiaries bc if they had a secondary beneficiary, it is now deleted and can only be added back as a 50/50 beneficiary—something Marcus is required to notify their clients of in writing and failed to do so!

Unfortunately, my recent experience with Marcus customer service was not satisfactory. First, I was very surprised to learn that it is not possible to reverse or cancel a transfer made by mistake through the app. In today’s digital world, where fast solutions are expected, this feels frustrating and outdated. I made a simple error and there was no practical way to correct it.

Been a Marcus customer for several years now. Both my husband and I have opened several CD accounts with no problem. In January 2026, when trying to open a CD with a primary and then a joint account holder, you receive a message to call and speak with a rep. To make it short, each party i.e. pimary account holder and joint account holder need to be present on the phone to verify information. When the joint account holder is not available to the phone, you are advised to either open the account as a primary account holder only or wait to open the account when the joint account holder is available. If that person is not available for an extended period of time, you are dead in the water in opening the CD. Not sure what security issues have occurred with Marcus Goldman Sachs to warrant the third degree, but have begun to place funds in other financial institutions without issues.

Incompetent, frustrating, with no communications. Many sudden deposit account freezes for "security investigations," which locks me out of my accounts with no access to my own money for extended periods of time.

This firm makes it very difficult to withdraw your funds. I am getting the run around by customer support, three calls and counting. Marcus continues to lose money for Goldman Sachs, and they do not seem to care about this business or their customers. Do not do business with this firm. There are other high-yield savings programs that offer higher yields and better customer support. 40 years of doing business with financial institutions, this one is the worst.

Terrible dealing with Marcus. They closed the CD and are withholding funds for months claiming a "security investigation." I have had 8 phone calls with no help, posted complaints to BBB and other sites.

My dad had a CD with MGS. I am the sole trustee and heir. I have been trying for more than 4 weeks to access the account. Since they have no physical presence or office you can go to, your only avenue is to call the general number, where you spend ridiculous wait time and talk to numerous people before they send you a FedEx envelope that goes back and forth. They are insisting on an original Trust document rather than a notarized photocopy, which is illegal to require. It is like groundhog day, they keep asking for something that doesn't exist. Have sadly now needed to pay my Dad's lawyer to help resolve this, my Dad would be horrified at the wasted time and frustration. Other financial institutions have transition teams where you are assigned a dedicated person. Edward Jones, Fidelity and Chase all settled issues easily and weeks ago. Do not invest with this company, they are a nightmare to deal with.

I opened a CD and later added more money and opened a couple others a few days later. A week later they barraged me with emails, a letter and a phone call saying there was questionable activity. When I called to follow up they asked so many crazy questions to “verify my identity” including what was my license plate number of a car I sold 18 years ago!!! Since I couldn’t answer that, they locked my account and said I would have to call the next day - when I have guests staying. This is so stressful —- I can’t access MY money (which I transferred from my bank account). They seem like fancy con artists!

Chat and phone call are no help. Unable to verify trial deposits because none were received. My other bank (by external transfer) kept on showing linkage as pending. Marcus told me 8x to manually link accounts. I tried but nothing happened. Asked external bank to cancel linkage. Marcus CD left unfunded. Posted by Marcus but no help: "Don't see the two deposits in your external bank account after three business days? Call us at 1-855-730-7283."

I am having a horrible experience with getting some documents for my deceased mother. She passed away 7/2025 and the clerk of courts is requesting a copy of the beneficiary statement that shows me as a beneficiary. I was an authorized agent on her account and I am also the executor of the estate, contacted the documents unit at Marcus on 11/5/25 to request the information and they stated that the requested documents would be sent on ~ 11/6/2025 and should take 7-10 business days. As of 11/18/25 still had not received the documents and called Marcus back and spoke with Freddy in the documents unit. He advised documents had not been sent and that a letter of testamentary that had already been provided. Spoke with Freddy and Deija. 11/19/25 received a call from Victoria in Texas and returned her call on 11/20/25 with no follow up to date by “Victoria”. Horrible service and follow up on all fronts.

Good luck dealing with them if you become an executor of an estate. They're devoid of any common sense. They take weeks to review documents then tell you you'll be getting the second check. A week later they call me and tell me I need to send them another notarized L8 form before they can issue the 2ond check. I mean WTF, my Father passes away, I'm the executor of his estate, and this is how I get treated? Shop around for better rates just to avoid them, if not, SET UP BENEFICIARIES ON EVERY ACCOUNT, but that's good advice with ANY bank. I'm QUITE underwhelmed with their service.

Declined my application for a new cd account. Tried opening online but asked to call instead. Spoke to 2 people, one being a manager, both declining my new account. Won't provide any explanation for it. Felt like a criminal.

We are filing a case in the district court of New Hampshire against Marcus for false and misleading practices as well as failure to verify information on their public website. As a result, I was penalized with a substantial early withdrawal penalty. This is erroneous and unsubstantiated. They say conversations are recorded for training purposes but this is only partially true. When the recordings benefit them they use it against you. When the recordings benefit you they REFUSE to listen to them. What kind of business does this?

My wife and I had credit card accounts through Marcus by GS. Earlier this year, we were hacked to the tune of over $7,500. Marcus denied our claim despite overwhelming evidence that we were defrauded.

For a company that has been around for years, their customer service STINKS!!! Tried for days to get a transfer from my bank to theirs after setting up an account. Tried to add my cell phone number to my account and couldn't because they try to send SMS verification to my land line. Tried to contact them on their toll free number and every time I hit the number to talk to someone the system hung up on me. If I hadn't already transferred the money, I would have gone with someone else!!!

I would give 0 stars if it was an option. They hire the rudest customer service people that are incompetent. I would never recommend this to anyone unless you really hate that person then you should recommend it. Terrible customer service that can't even change a due date when your payments are made. They just scam their customers. - Nick Z.

Have a joint account that we never pay attention to. Happened to do my monthly review and my funds were gone. Account gone. 5 phone calls later nothing has been resolved. My husband was primary. I had forgotten that when I changed my info. For some reason (reverify yearly income). It got sent to his old business mail so they closed it and sent a check (which went to wrong address). I keep asking why I wasn’t notified (crickets). I was told by one rep that my profile wasn’t attached to the account (really online I am able to see it?). One would think if my profile was t attached which is a crock it’s FUNNY that the check had my name on it? So now WE are jumping thru hoops, spending money on notary and to send a paper for missing check certified. Acct closed 8/11. It is 9/10. IF a check was sent out it should have came back to them by now. SO AVOID AVOID Marcus **.

As long-term customers of Goldman Sachs, we are absolutely shocked and appalled by their recent Fraud Department's actions. Unfortunately, my husband and I are among the growing number of Marcus by Goldman Sachs Fraud Department Lockouts. Not only are we locked out, but we are also frozen out. We are approaching two weeks with no explanation. According to Consumer Rights, they may be violating your rights laws. The fraud department is supposed to tell you why they are locking you out. I think they are trying to drum up fraud since they don’t have any documentation. They actually called my bank that we’ve been in good standing with for over 40 years and Kudos to the bank for refusing to divulge confidential information.