Marcus by Goldman Sachs Reviews

I will be brief in my 1 STAR review. The issue is log in errors to the online customer portal. For 5 days I called for technical support to resolve the log in error message I began receiving 5 days ago. After speaking to no less than 5 Marcus agents their ONLY resolution is to stop using use my PC to log in. The account has been open for 90 days. Prior to this week there were no issues logging in on my PC running Windows 11 using a Chrome browser. As soon as I am able to both accounts will be closed. The CD and Savings account balances will be transferred, at which time all accounts will be closed.

This is the WORST customer service I have ever experienced, and I am 75 years old. My husband passed away mid January. By February 7th Marcus had the documentation they needed: death certificate, letter of authorization, and account number information sheets provided by Marcus. It is now April 22nd, the will is going to probate on April 30th. I still do not have the funds. After phone numbers too numerous to count, I am still waiting for a check to close out a CD which my husband bought only in his name, just prior to his death. There have been so many promises made to me...A supervisor will call me, a tracking number promised to me, forms to track a lost check, notification to USPS to return the package because the package has been "in Transit" since April 2nd and more.

We had money in a CD at Marcus that matured. The funds were moved briefly into our Marcus savings account while we decided what to do with them. We decided to transfer the funds to a different financial entity to pay for a large purchase. My husband initiated the wire transfer and was told it went through, so we wrote the check. But the money didn’t go through. They cancelled our transfer and told us we could “only transfer it into the account that it came from”. What? The funds are ours, from a CD held with their financial institute, and when we need them we can’t access them? Fraud. We are filing a complaint with the federal reserve - form **.

Referred wife to open a high yield savings acct. After she opened up the acct the extra 1% we were promised never happened. We made 4 phone calls to them and they refused to help us. Watch out on their referral bonus, it is a scam!!!

Opened a rate bump CD, no issues. The CD matured and it was suppose to close out and transfer my funds to an external account at the end of March. End of March came and there was no transfer, only thing account showed online was the account closeout was in process?? Contacted them and was told it would be transferred on following Monday.

Unfortunately zero stars is not an option. So I am generously giving them 1 star so that I can post this review. I want to echo the dismal experience since Marcus by GS purchased the GM Card line of business. I've experienced countless issues where their online account service was not available. Also, I have utilized personal finance services that allow you to link all your accounts in one place. First Marcus wouldn't allow customers to link their account to a service like this. Then when they finally allowed it, it didn't work a noticeable portion of the time. Now they have shut off access again. I don't want to have to go to their (subpar) website to see my information. They need to allow integration with these platforms for consumers like every other credit card company does.

The Marcus Goldman Sachs credit card for GM is the worst credit card company I have worked with to date. I always pay my card in full each month. I was one day late the 29th a Monday instead of the 28th, so they got the money on the same day they would have if I have pick the 28th as my payment date. They charged me the full interest for the month. I paid the card on time the following month and still got charged another full month of interest. I called and they said that is their policy to charge 90 days of interest for just 1 day late. They call it trailing interest meaning they keep charging you up to 90 days past the 1 late day. I filed a compliant and nobody called me back.

I spent two hours on the phone trying to get my money from matured CDs transferred to my bank account. They claim that they had to "verify" my account. My personal bank account is on my CD account page and was used numerous times to transfer the money to them. This is fraudulent and an attempt to keep my money. MY money that they owe me and they are refusing to transfer to my bank account. I spoke with numerous people, they were all equally incompetent and some could barely even read account numbers back to me. There is NOT one person there that has any brains, they just read their scripts and lie to you about why they are not giving you your money. This bank is fraudulent and use illegal practices in an attempt to keep your money. DO NOT bank here, this place is horrible and they are thieves. I am not sure what I will next to try to get my money back from them.

I used my GM (Marcus-Goldman Sachs Card) to purchase tickets to an event on October 30th of 2022, I waited till the day before like the email said to, that came directly from the vendor Tickets.com, I reached out to Tickets.com because it was getting close to the time of the event, it took 5 calls to reach a person who told me they had up to the time of the event to provide tickets for transfer so the next day we went to the event at the Ziff Ballet Opera House at Adrienne Arsht PAC Sun. Oct 30, 2022 7:00 PM, were still hadn't received the transfer and could not reach anyone at Tickets.com. I had to repurchase a second set of tickets to see the show and take worse seats than I originally purchased, I sent emails to tickets.com and called their support line repeatedly for a month with no resolve, So I disputed the charge as the credit card company told me they would protect me and that as long as I had proof that I had been attempting to fix it with Tickets.com they would credit my account and investigate.

If you have a lot of money and try to transfer or close account, they will flag it for fraud. I tried to close my account after a CD matured, they cancelled my bank transfer, put my money back into a new CD without my authorization (I couldn't have done it since my account was frozen) and then refuse to communicate with me via email or phone. I have spent about 8 hours now on the phone over the last couple weeks, and they refuse to tell me anything because "my phone number is not in my name". Total made up lies.

Updated on 03/10/2024: I needed a 50k from my saving account for emergency Dec 17, '23. The Marcus Goldman Sachs Bank made a terrible mistakenly by sending the check to wrong address. The $50K simple disappeared from my account from Dec 20, '23. It is March 9th, '24, I have not get the money yet. We save money for unexpected situations, but when you realize it is not the case...Marcus Goldman Sachs Bank is an online bank with NO physical store. l feel so helpless but talk to a machine, or those untrained agents. I made many calls, spoke to more than 20 agents, talk the same story over and over. On March 1st, '24, I was told that GS Bank will hold my money for another 90 days in order to stop the mistakenly sent check... The bank made mistake, but the victim gets the penalty. IS IT FAIR? Readers, will you still dare to do business with this Marcus by Goldman Sachs Bank?

Worst credit card have ever had. First they declined a payment from when they acquired GM card then after I paid the merchant with a different method they reversed themselves and made the payment, charging me. They reversed a dispute then told me it was in "Representment" for months only to be told they had reversed the dispute and paid the merchant but the merchant does not show this. Bottom line I lost around $60 but closed this account.. Will never deal with them again!

After 6 mos. got a call out of the blue that a savings account I opened was ineligible for funding since monies came from my business account. I told the rep, if the account was a problem, close it & send me a check. Called later & was told the CD I had was also being closed even though it matured in 3 weeks. No mention of the CD was made when the Marcus rep telephoned me. They stated the accounts were forced closed, which wasn't true. I didn't want the CD closed because I would lose interest. On phone for over an hour with different individuals, who refused to provide last names, despite my asking. As soon as the CD matures I will not be a customer of this Bank. There is something to be said about brick & mortar locations..

Warning! Avoid This Credit Card! Unable To Redeem Points After Serial Attempts Calling the GM Credit Card Company! I have made serial attempts to redeem points since September 2023. I opened a formal case with the credit card sponsor on October 23, 2023 and after two separate calls to them, they stated there is some glitch in the system and have escalated my case for a resolution. Now, today, December 28, 2023 absolutely no resolve, no calls and no redemption. I seem to just get lip service from them. It is a tiring and a time-consuming effort working with this credit card company!

As of today, 12/14/23, I received an email from Systems & Services Technologies, advising me that my personal loan that I held with Marcus by Goldman Sachs was taken over by them. I have never heard of SST, and never received any correspondence from Marcus advising me that they arbitrarily transferred my personal loan and many other clients' loans over to SST, a 3rd party processor that will be handling my loan from now on. This was abruptly done without any prior notice and I am now holding Marcus liable for any and all damages that might take place on my account. Why was I not sent any information that this was going to be taking place by mail? This is extremely unethical and I hope others that see this, take action against MARCUS.

Do not be fooled! Having this account will convince you all the conspiracies about digital cash are fact. Goldman Sachs locks your Savings account without prior notification. Additionally, they do not tell you when their “investigation” will be done. Been waiting four days to access funds. They allege when you sign up for an account you give them the right to decline any transaction, anytime, without explanation. Was lured in by the snazzy marketing campaign by Apple, and the high APY. Resist! They are knowingly blocking you to access to your money. Avoid at all costs.

THESE GUYS DON'T DESERVE A POSITIVE NUMBER RATING!!! I have never in my 54 years had a negative experience with a financial company. I got a new GM Card by Marcus. I charged $7.99 and never got a mailed statement, nor did I get an electronic statement. I was contacted by GM Card by Marcus and I immediately opened an online account and made a payment by paying the full balance due. These clowns put the ONLY late payment that I have ever had on my credit report for roughly $8.00. Later they admitted an error, but refused to take this off my credit report despite contacting the 3 credit reporting agencies. My credit score dropped from over 800 to 730. I contacted a lawyer and he said that I could sue, but I had to show a loss and with a credit score over 700, that would be hard to do. After 90 days, my credit score rebounded to over 800, but I will never do business with these crooks again.

I thought I’d open a savings account here to earn high yield interest on my savings. Worse mistake I’ve made in a very long time and it turns out Capital one and fidelity would have paid more in interest and would have also provided customer service. To make a long story short they accidentally froze my account and would not allow me access to my funds. It took several phone calls. After 2 days we got it resolved but buyer be warned. Not a good feeling to have your money frozen and not have access to your account.

I transferred a significant amount of money to this bank. For 3 solid months they have not been able to verify my identity which is utterly ridiculous and have locked my account for 3 solid months- claiming it is for my protection, so I can't do anything but wait for them to go through their process. I have called them for months numerous times and no assistance is provided. Supervisors are promised to call back and never do and/or I wait on line for a supervisor who never appears.

Been a GM Cardholder for over 30 years and was satisfied until they transitioned to Marcus by Goldman Sachs. Don't know why but it's the only card I have that doesn't have an electronic link to my Credit Union Bill Payer feature. So, my CU has to send a paper check to their Philadelphia address. That process, though slow, has worked in the past. But with my August 2023 bill it didn't work. I requested a check be sent to Marcus on the day I received the bill, and one was sent on 8/4/23. Check was processed on 8/14/23 by Marcus for the payment that was due on 8/21/23.

DO NOT TRUST THIS BANK WITH YOUR MONEY. THEY WILL HOLD IT HOSTAGE. I have over 80k between accounts and have been with them since 2018. I eventually went to purchase a home and was going to use their bank to wire money into an escrow account at my title company. MARCUS ALMOST COST ME MY HOUSE by delaying my closing date. They require money to sit in your account for at least 6 months before attempting a wire transfer. They also only allow a set amount of wire transfers in a period of time. They will let you wire all your money to another account you own but if money hasn't sat in an account for an entire 6 month period THEY WILL NOT let you wire that money out. DO NOT DEPEND ON THIS BANK TO BE THERE WHEN YOU GO TO CLOSE.

Opened a 5 percent interest CD funded with 2 different bank accounts. After 1 week Marcus contacted saying that only 1 deposit was allowed. No worries huh? Marcus stated that the account needed to be closed and penalties would apply, huh? It's been 2 weeks since they kept me on the phone for hours after which I was told my deposits were refunded back to my 2 banks. I'm just off the phone with Marcus another 1 1/2 hours and was told that my money wasn't refunded as stated 2 weeks ago. The representative tried telling me "It's not that easy to refund because it's a CD," huh? I have no answers where my money is, wasted hours, lost interest potential, aggravated and belittled. If you value your time, sanity, money and expect good customer service which is necessary when dealing with an online account, I recommend looking elsewhere.

I recently refinanced my home and chose direct payment from the title company for my personal loan with Marcus. Not only was Marcus extremely difficult with me regarding the extension of the payoff (numerous calls, emails, etc.) they went ahead and deducted my regular monthly payment in addition to the full amount ($8,000-plus) from my personal checking account. Calls to them have gone nowhere and after a particularly unhelpful conversation with one of their associates, I hung up and contacted my bank. I have obtained physical proof that they cashed an actual paper check for this amount in addition to what was deducted from my checking account. I have had to file a complaint against Marcus regarding this matter and would advise others to steer clear of them.

When first launched Marcus by Goldman Sachs was great. It was the first high yield savings account to pay their advertised "4 times the national average" rate. This however was when interest rates at all institutions were at .01% and inflation was below 2% annually. As the Federal Reserve has hiked rates aggressively over 2022, Goldman Sachs has been extremely stingy with raising its true interest savings rate to a high of only 3.68% (3.75%APY). A simple search will show all of their peers are well over 4% APY for the same type of no frills online high yield savings accounts. For the past 75bps of rate hikes (including March 2023), Marcus has given far less of an increase in interest rates. CD Rates are at least 1% lower than regional commercial institutions and 1.5% lower in the short end than Treasury Bills.

I have had a GM card for 30 plus years. When Marcus took over the card I have had nothing but problems. I've called many times to get my account resolved with no success!! I get the run around every time I call. They have told me a supervisor will call me back and never calls back. The last call the supervisor told me she can not make outgoing calls and can not give me a direct number to call her back!! Stay far away from this company!!

This is by far the worst banking experience of my life. I tried to transfer money online to another bank account in my name and they locked my account. I spent over two hours on the phone and even drove physically to the bank I was attempting to transfer the money to and had them speak with the branch manager. My account is still locked. I would put Marcus by Goldman in the category of a communist country at this point. None of the people I spoke with on the phone really seemed to genuinely care. I was promised a gentlemen named ** would call me within 24 hours to talk with me. That never happened. If I could rate this bank on a negative trustworthiness scale I would. Take my advice and just put your money in a bank that will actually let you get it back out or move funds when you need to. Otherwise no interest rate is worth it.

My mother has Dementia. I am her only child. She gave me POA to take care of her bills/nursing home expenses. This bank refuses to let me use her funds to pay for her care. Believe it as a fact. --They will not let me transfer funds to her Chase checking account. They let me do this before 3 times before. Now they said the account is under review. They will not put this in writing nor give their names.

They have locked and frozen my account four times in three months on a whim. Stay as far away as possible from these people. You will get a cryptic email to call just before with zero explanation and wait 30 minutes to talk to someone with prayers to release your savings account funds.

I have a certificate of deposit banking account with Marcus by Goldman Sachs. On 10/14/22 I logged into my account and changed my CD plan maturity instructions to Close CD on 12/10/2022. I received an email confirmation. On 12/23 I realized I had not received the funds and inquired why that would be. I was told that I didn’t update the instructions even though I have an email confirmation that I did just so. I spoke with Marcus by message and by phone call and they are unwilling to close the account they renewed despite my specific instruction not to renew. They did not call me by phone or make it clear that any further instruction would be necessary and did not let me know that the account was renewed. This is extremely concerning and sketchy business practices.

I tried to open a Marcus by Goldman Sachs savings account on December 13, 2022. On Monday December 19, 2022 I still had not succeeded in opening this bank account. I have never experienced such a poorly programmed website as Marcus. The website keeps going down. Customer service is horrible. They hung up on me several times. The trust is just not there.

Do not sign up for any of their personal loans. Their system does not accept extra payments, is inflexible with extra funds, and the phone customer service people are moody. I will never use them again for any future planning needs.

Poor customer service and communication. Even after contacting Customer Service and doing what I was told to do, they still charged me an extra $40 late fee. I ended up with $110 worth of fees on a $29.75 interest fee after making a large payment. I understand I missed the initial fee, but there were no letters or emails sent to me. Customer service did not work with me at all regarding these fees despite my loyalty to them. And like I said, I understand it was my fault to miss the initial fee, but I’ve dealt with Customer Service and credit cards for over 25 years and most of them are willing to help their customers. Not this company. Won't use again.

Do not get a personal loan from this company. Here are some of the things I've experienced. Paying your loan on the due date is not possible after their close of business. They are on US Easter time. Any payment attempt after their close of business (even if attempted on the payment due date) is considered late. Never experience a company that calls your payment late before close of business in your own time zone on payment due date.

Worst card & customer service (Patricia) ever, warning!!! Warning!!! Stay clear of this high interest headache. I never signed up for this card to make things clear, since Capital sold this card to Marcus by Goldman Sachs this has been trouble as far as interest, I paid the balance in full. A week later I open the card and it's a interest fee, I was told I had to pay the balance for two months straight (some garbage that made absolutely no sense at all, considering I paid it off before the interest even hit the card), I just end up paying the remaining interest just to put this behind me but I will not use this card for nothing but small purchases just to keep it open so it won't hurt my credit, in my opinion this is a complete scam card.

Rachele from customer service dispute just called me to say that they are still charging me for a "purchase" that a fictitious company is billing me for. They have no way and NO desire to contact the company with me. Marcus has given me a phone number that does not answer - 833 268 5811. A PO Box that does not respond to my snail mail request; an email address that does not exist info@trulycoreelectronicsstore.com and a USPS tracking number that the Postal Service says have never been issued and NOTHING HAS BEEN DELIVERED TO MY HOME. These charges were put onto my credit card during the MARCUS takeover of my previous GM credit card. There is no signature from me and I have NEVER USED THE MARCUS CARD.

Please do not do business with this company!!! They will take your money and you will not be able to access your account. Then, when you request to have the account closed they will not closed the account and you will have to jump through hoops to get your money transferred to your linked account. They are bad for business. If you’re trying to gain a few extra bucks it’s not worth the hassle that you have to endure.

Normally I would not review, but this has been such an extreme experience I feel compelled to warn others away. I used my card for the first time to make a purchase as part of my GM Rewards membership. I never received a paper or electronic statement letting me know when my payment was due. I found out with an email when it was past due. The website hangs when trying to log in to access the account and make a payment (thus is not possible to make payment online). The phone automated attendant takes forever to process through and continually tells you to go online for faster service. The only positive is if you are lucky enough after an extremely long wait to speak to a customer service rep, they are very helpful, kind, and professional. I've closed my account after only having it for 3 months +/-.

Do not consider this bank for your personal savings. Although they brag about their interest rates they continue to lag far behind actions by the Federal Reserve and other FDIC insured competitor options. They are great about collecting your money but a total pain to move money from your Marcus account to other institutions. Linking "external accounts" not only requires completing an exercise using their third party vendors (where you'll have to provide user name and passwords) but significant time and inconvenience while they set up a three party phone call with the other institution. Want to close your account? Prepare for significant delays and more than a week to complete a wire transfer.

Summary: Avoid this bank if you will ever need to access your money in a timely manner. I transferred money into my savings account with Marcus from an account with another bank. Ten days later, my offer to buy a house was accepted. In order to make the down payment process easier, I attempted to transfer the money out of the Marcus account to my original account. The transfer failed. I tried again. It failed, again. So I tried to transfer to a smaller amount to see if there was just problem with amount limits. That transfer failed. Then Marcus locked my account. Mind you, this is the account which I have explicitly linked to my Marcus account through the Marcus website, and from which the funds were originally transferred to my Marcus account.

Capital One sold my card to Marcus. My APR is 4%. They have been charging me over 20%. I spoke to at least 5 employees, who are not trained on basic calculations. Most did not know how to calculate my daily periodic rate from my APR. I had to explain my issue over and over again. Disputed the interest charge every month. Every time they would send me an email and say the interest charge was correct. I am also covered under military benefits which I have a letter from them stating I’m not eligible for. At one point a “manager” called me to tell me that the interest was correct. I asked if she had looked at my statements prior to the higher interest and she said no that she would have to go back and check. So they don’t research before they call.

We've had GM Cards for decades, and the bank operating the card was switched to Marcus. They are operating in dark ages, as others here have reported. I needed to dispute a charge. You cannot mark a transaction as disputed online, you have to call. It took forever to place a simple dispute - on hold repeatedly. Then, after being on hold yet again, I was transferred to someone who said they had put a block on my card and were sending a new one! My card wasn't compromised, I was just flagging a dispute until the company that placed the erroneous charge removes it. She said they could not unblock it, so I have to wait for a new card. None of our other cards offer customer service this bad. With other cards, I go online, mark a dispute, and move on.

I read that Marcus.com had great rates and a simple process to follow. I applied for a small personal loan, I have 816 middle credit score, income is north of $240K and we do not have much debt and our LTV on our home is less than 60%. On paper, I would seem to be an easy candidate to approve. 1. I apply, submit the paperwork and the system says they will be back to me within 48 hours. 5 days go by, I hear nothing so I reach out. They need more paperwork. I supply the paperwork. Another 5 days go by, again, I reach out and they need more paperwork. I supply the paperwork and, you guessed it, I did not hear back from them, so, I reach back out and this time, they want to speak with my existing bank to verify my assets.

I have had a GM card for 20 plus years! Paid in full every month. Then these IDIOTS took over the card. They sent my bill to an address that we have not lived at in over 4 years. We never received a bill. A friend from the old area brought the bill over to our house that we have been in for 4 years. They charged me interest and a late fee, when they SCREWED UP!!!! Then treated me like a thief when I called they POOR customer service. Management won't take phone calls!!!! They called me back in 7-10 days. Won't admit that they could ever be wrong! Well today was the day it was PROVED TO THEM!!! Climb off your high horse.

Stay away from Marcus by Goldman Sachs at ALL COSTS. Seriously, if you take any honest review to heart and look for a different product, this is the one. My experience has been absolutely horrendous and I want to save others from the headache of dealing with a company still operating in the dark ages. If you don't believe me, check out the wall of 1 star reviews here: **. This company is horrible. It does not empower its employees with the ability to do anything helpful for business customers. Business customers can only contact customer service through one line, via phone - not email, chat, etc. - and the phone representatives have no power to make anything happen other than tick buttons in a system and tell the customer on the other end of the line that they're actually doing something.

Renewed my CD on May first. Next day, I intended to change to a different type of CD. I was told the grace period was expired, and I was not allowed to make any change. What a ridiculous nonsense! Then, the "supervisor" told me the same thing. Every bank I know you can make as many changes as you can during grace period.

I've been a customer of Capital One since 2007. On March 4, 2022 I went online to Capital One to make a payment, as I usually did. I knew about the transfer to Marcus by Goldman Sachs but did not have a new card or a new statement yet. I couldn't log on to Capital One because Marcus had already taken over. I wrote a check, took a picture of it and mailed it. During the following week I kept trying to contact SOMEONE by phone at Capital One to update my information but was on hold for 30 minutes or more each time. I had three automatic monthly charges on my Capital One account. When I finally got my first Marcus statement there was one purchase listed on the statement. It didn't match any of my three automatic charges. There was no phone number listed on the statement.

They cancelled all my automatic payments including the electric company, without sending me a new card. The account number is not anywhere to be found. It is not on the website. Not on the account statement. Without the account number I could not use bill pay. It took 2 calls to get the account number. The first had me on hold for over an hour.

I had a GM credit card issued by Capital One for a long time - probably over 8 years. I never used it much, but when I did the bill was easy to pay on Capital One's web site and you could get in touch with customer service very quickly or nearly immediately engage in a chat. At least 4 months ago I received notice that this card was being taken over by Goldman Sachs. To date I have not received a new credit card. I got statements which listed the last 4 numbers of my new card, but had no idea what the card number was. I tried to get in touch with Goldman Sachs at the number listed and was put on hold for half of forever. No offer to call you back.

I am filled with upset. Marcus Goldman Sacks takes over my Capital One BuyPowerCard with zero authorization from me and began to charge me over $70.00 in interest a month. Never contacted me about the transition until after payment was due then overdrew my bank account by thousands of dollars. This is bullying to the like of mobsters. I am disgusted in the people behind this type of sin.

2/25/2022 mailed (check) payment for my GM card to MARCUS GS at PO Bx 7247-Lock Bx 6104, Philadelphia, PA 19170, as listed on their website for payments. Check cleared my bank on 3/2, but has not been credited to my account. Called MARCUS - on hold for 1 hour - then told that they could not find my check-lost my check-it disappeared. Someone would contact me within 48 hours. Almost a week and no contact. It is a shame that GM chose to partner with this company. I have been a GM customer for 60 years and a GM card holder for many years. I will get a different credit card and GM has lost a loyal customer! Hopefully someday they will locate my $1500 check.

I obtained two loans from Goldman for debt consolidation and moving expenses. As life would have it, my husband lost his job, and we were unable to pay the loans as we had been. Goldman either couldn't or wouldn't work with us, and the loans ended up being charged off. I started working with National Debt Consolidation, and was able to settle one of the loans. The other is a nightmare that is still ongoing. Initially, I was led to believe the loan was with ARS Settlement. When I called to pay the loan off, I was told that the loan had been sent back to Goldman. When I called Goldman, their records hadn't been updated, and still showed that the loan was with ARS. When I relayed the information that ARS had sent the loan back, the rep opened a ticket to have it sent back to ARS so I could pay it off. This happened on 2/17.

I have had a GM card for 30 years. Recently, Marcus/Goldman Sachs acquired it from Capital 1. When it came time to pay my monthly bill they were impossible to reach. Their website kept frustratingly shutting down before I could set up their account. The phone # they use had an estimated wait time of 30 minutes. I waited longer than that once but gave up after several tries. I tried contacting them on Facebook but no luck. Thank goodness I did not have a serious problem with my card. As it is I am late in paying the bill. I will see how this plays out and repost in one month.

Goldman Sachs Marcus offered a promotional bonus of $100 for customers who deposited an amount of $10,000 to an existing Marcus Savings account. For a period of 90 days thereafter the account balance had to be maintained at that amount. Having met that requirement, and after the 90 day period without having received the bonus I questioned why I never received it and was told that I was ineligible because, based on a technicality, it didn’t meet the qualifications. The technicality was related to a question discussed with a customer service person prior to my applying for the promo, which by admission of a Marcus supervisor, was not decidedly answered, leaving it vague. It appears that proof of the terms that deem the offer ineligible are not available.

Great Loan and Excellent Client Services. I needed to consolidate my high interest credit cards as my monthly payments never seemed to lower my balances much. I had never done this before and a friend referred me to Marcus Goldman. My loan was able to pay off three accounts in full and pay off a large chuck of other balances that were haunting me every month. My one monthly payment along with not using these credit cards has made my credit score go from good to excellent in seven months!