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Lendmark Financial Reviews

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About Lendmark Financial

Lendmark Financial Services is a financial services provider that helps people with less-than-optimal credit. The company offers personal loans, auto loans and debt consolidation. Lendmark finds the best loan for your situation, whether you need funds for medical care, a vacation, monthly bills, home renovations or another reason.

Visit www.lendmarkfinancial.com
Pros
  • Fixed payments and rates
  • More than 500 local branches
  • Pay online or using mobile app
Cons
  • Only licensed in 24 states
  • No published interest rates online
  • Must visit an in-person branch to finalize your loan

Lendmark Financial Reviews

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    Page 3 Reviews 80 - 230

    Reviewed Nov. 21, 2019

    This is predatory lending at it finest/worst. You choose. If I could give negative stars I would. I over pay every month and the balance remains the same. I have great credit but needed a loan in a pinch and I was stuck with these thieves. They do not take credit cards for pay-off, but there is another way around their game. Cashier's check from the credit card company. They have to take it! And payoff on the loan.. BOOM! Done.. Suck it easy Lendmark.

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    Rates

    Reviewed Sept. 30, 2019

    Had a loan for new A/C with Lendmark Financial. After paying for four years we opted to do a bill consolidation loan so that we could stay current with all our bills. We were paying 19% on the A/C financing well when the bill consolidation loan comes through the interest rate JUMPED to 36%. After paying 600.00 per month for three years on a twelve thousand dollar loan we still owed $9000.00. We paid this loan off and told the office personal and manager in the Kingsland Ga. office that were most certainly a predatory lender. Very slick when handling paperwork so you don't see the interest rate until you have signed for it. BE SURE AND READ EVERYTHING IN THE CONTRACT NO MATTER HOW LONG IT TAKES, THESE PEOPLE ARE WELL TRAINED AND CROOKS TO BOOT...

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    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Sept. 23, 2019

    I put a $3500 down payment on a car at a car lot, they then sent me to Lendmark to get a loan for the remaining $5000. Was a very simple process. The lady in the office ran through the paper work quickly and stated when things were not going to mean anything and to mark that spot, well she lied. She never explained how much the loan would really be. My $5000 loan turned into a $12000 loan and their corporate office never responds and no one can explain to me why or fix the issue. I have technically paid the $5000 and it never goes down and has been almost 2 years. Help me stop this company. They have already ruined my credit I was working so hard to repair. This is illegal and wrong.

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    Reviewed Aug. 31, 2019

    Whoever reading this I do not recommend this company. This company should be banned and placed out of business. It's a wicked company. I have a 690 credit score. Went to them to get an interest rate of 26%. Please stay away from them. Always remember on the bottom of your contract where the paper is folded reads: RATE OF INTEREST: Read it carefully.... It's the SCAM written in small writing. Please don't trust their clerks. Columbus, Ga.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 30, 2019

    I have had my truck financed through Lendmark for about 1.5 years. I should have heeded the warning signs the day I signed the loan docs and my down payment went up $850. Some nonsense about a manager somewhere nobody ever heard of made that call. Okay, no big whoop I needed the truck for work and I got a great deal on it. Next though they started taking my payment from my account a day early, then two days until I called their district chump and told him that it violated the Truth in Lending act and rather than stop, I was forced to remove their ability to do any more in the future. Then I got sick, really sick and started making my payment late some months by about a week.

    Well, now they call, and call, and call some more. In fact my payment was due Monday it's now Friday and I've had the money for a couple of days. Today is actually the last working day of the month and during Monday's call she really wanted to make sure I had it in by Friday... Hmm, I wonder why? Could it be her pay is based somehow on everyone getting their payments in? So like I said, it's now Friday and the day's almost over 3:30pm and they have called me 4 times so I'm thinking I'll pay it Monday.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    We have had a loan with Lendmark Financial for 2 years. Through those 2 years, we had some financial hardships, but worked hard and got caught back up on payments. Everything is current. This morning I received a call to inform me that our 2 accounts had payments that were due for August. I tell the rep that payday is tomorrow and I will be making payment on one loan tomorrow and one loan on the 15th of next month. Mind you, the due date for the loan I will make payment on the 15th, is due August 21. The rep tells me that that particular account is past due 1.5 months. So I go online to pull up our account and it is actually 6 days past due. 6. She told me a month and a half. Even if I pay on the 15th of next month, it isn't even 30 days behind.

    She tells me that we need to try to avoid going through the courts system and having my husband's wages garnished. The account isn't even a month past due!! So, I called back and pointed out their blatant lie. Of course that makes the rep mad, because she knew that we know she lied! That's ok, though, bc in December, we will be getting a large payout from an estate and we will be paying them off. I will tell everyone I know NOT to deal with Lendmark and will be filing a BBB complaint.

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    Loan Process

    Reviewed Aug. 17, 2019

    I wish I would have read these reviews before using this company. They are crooks and will rip you off. I got a loan for a 2001 Honda Accord and somehow this loan has ballooned to over $8000. They will take your money and not credit your account. I am doing my best to figure a way out of this because I have been paying them $300 for five years and still owe $8000.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Aug. 9, 2019

    My daughter took out a loan to pay off credit card debt. Her loan was for 7500. She paid 200 dollars a month for 4 years. She ran into financial hardship and asked to company to work with her. She wrote a letter of hardship which they requested. They denied her a payment plan and began to harass her daily. They harassed her family. When we had the opportunity to talk them they were very rude and it was impossible to get a word in. They went to court and got a judgment. They have put a permanent hold on her bank account.

    Any funds that go in belongs to to the lender until 7500 is paid even though she already paid 5000 to the company. The interest rate keeps ballooning and you never make progress on the loan. My daughter has no income now. She only works part time and is a caretaker for her Grandmother who has dementia. This company preys on people with bad credit. The loans they give have insane terms. Lendmark has essentially destroyed my daughter's life. Save yourself. They are cruel loan sharks. I hope this helps someone to not go through this nightmare. I should mention that Karen in the office in Virginia hung up on me twice. She never sent a notice that they were putting a permanent hold on her bank account. She refused to send my daughter any copies pertaining to the judgment.

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    StaffRates

    Reviewed July 22, 2019

    The people I have dealt with at the local office have been fine. The rates and fees have been horrible. I needed a car badly and used the car dealer to finance my car. The dealer used Lendmark loan company, etc. I will do my best to never have to get in the position of using a consumer loan company ever again.

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    Loan Process

    Reviewed July 17, 2019

    It was easier for me to acquire my home loan from another company than it was the auto loan. After about 1 and half years into the loan I had experienced some personal hardship and financial hardship and attempted to refinance the loan and I was told to go pound salt. Well not in those words. Just the company would NOT work with me and wife to make my situation easier. I strongly do NOT recommend this company!!!!

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    Customer Service

    Reviewed June 29, 2019

    I have had a loan with them for years. Never a late payment, the payments are automatically deducted from my checking account on the due date. Where it turns nasty is when you try to make extra payments to pay off early. They turned rude and even refused to take my payment. The manager wouldn’t even return my calls. Calling their home office is no help either. In other words, they could care less about you if they aren’t making the maximum profit off of you. Stay away!!

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    StaffLoan ProcessRates

    Reviewed May 15, 2019

    I have been looking to consolidate a few of my debts into one payment and had received information from Lendmark. When I went into the local office here in Flowood, MS to discuss my options, the staff was nice but struggled to communicate or provide any knowledge regarding the terms of the loan. While it is advertised as an unsecured loan, they asked if I had any items of value (which they didn’t bother educating me why they wanted that information). It wasn’t until I saw the paperwork (keep in mind, without my consent) I find out they wanted to use my personal items to secure their “non-secured” loan. They also proceeded to tell me I would be required to purchase their ancillary coverage to protect my personal belongings, but have signage in multiple areas of the office stating all ancillary coverage is optional and not required on any loan.

    I am fully aware their interest rates are higher due to having a more high risk clientele vs. a bank, but many fees aside from interest still couldn’t be explained. I feel extremely confident I made the right decision by not doing business with this company. Make sure you always ask questions, and don’t settle for the first option or answers that don’t make sense.

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    Customer ServiceStaffLoan Process

    Reviewed April 1, 2019

    First of all, the energy was so off in this office. I can't do business with nobody where there seen to be tension, and bad energy in the room. When I first walked in there were three older ladies just sitting in the office at their desk. All three just looked up, did not say a word, no good morning, just a long stare like, "What the heck she want," I'm telling you so rude and such an unpleasant feeling like I'm bothering them. Finally, someone said, "Can I help you" with a irritated voice. The other two ladies still just looking no smile or anything. I really wanted to just turn around at this point, but I answered back saying, "I'm here to apply for a personal loan."

    At this point, I really felt like I'm just wasting my own time. She begin asking questions, and if I ask her to repeat the questions she kind of just looked up like, "You need to listen. I'm not going keep repeating myself." I'm telling you guys this part before the loan was so unpleasant. I know customer service has gone way down but I cannot believe a company will allow such negative behavior from their employees. Just remember you need my business to stay in business. I was asking for a loan which I had to pay back. I wasn't in there asking for free government services. The respect was not there at all.

    To make a long story short I don't recommend opening the door to even go into the office. Just go somewhere else. I have gotten loans from other companies where the staff was extremely friendly and inviting. The only reason I tried this company in the first place is because like many of us I got an offer in the mail to come in and apply. I'm not saying all branches are unpleasant with rude acting employees, but we really need to stop supporting these companies who allow their employees to behave like customers really do not matter and let's see how far they go.

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    Customer ServiceStaffRates

    Reviewed March 15, 2019

    Accepted an offer 2 years ago for a 4 year loan. I read all the details and accepted the auto draft. Twice they sent me a notification saying I had missed a payment. Each month I was drafted so not sure how that happens. I called in each time and left a VM to contact me to straighten out the issue and twice no response.

    Recently the post office accidentally sent the company a notification of a change of address in error and my statements have been sent to my daughter's house in another state. When I called the local branch no one answered (surprise) and I left a message telling them I was notifying the Better Business Bureau as well as calling the Attorney General's office to file a complaint. The next day (surprise again) the branch manager called AND left a voice mail on my phone.

    I returned her call today and got a live receptionist who was snarky as heck like I had just interrupted her playing solitaire on the computer. All she did was talk over me and did not listen or hear a word I tried to say. The branch manager finally got on and had the nerve to tell me to stop yelling when I was talking in an agitated tone due to the incompetence of her receptionist.

    Upon trying to give a simple suggestion that when the post office sends notice of an address change and the customer does not, pick up the phone and call the customer to verify the address change I was hung up on. I called corporate office to complain about the rudeness and it started OK but again they didn’t want to hear suggestions. I was told “each branch has over 8000 clients and to call each one was not possible”. When I asked if they get notices of address changes for each customer each month, the woman said “you are just attacking me” and to “stop yelling”. Simple common courtesy and focus on customer service would go a LONG way but they don’t have it so RUN AWAY from this company. I am getting a loan with higher interest to pay this loan off and get away from this unprofessional company.

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    Reviewed Feb. 26, 2019

    I had a loan of $6700 from June 2015. I have paid $231 monthly for over three years totaling to over $7,000 and my balance as of today is $6,428. So I decided to pay it off. This company is running a scam and should not be allowed to practice in any state.

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    Rates

    Reviewed Feb. 7, 2019

    Lendmark will charge excessive interest rates, apply mandatory insurance and additional fees under the duress and desperation of the recipient at the time of attaining the loan. Lendmark will later give statements that show an incorrect (inflated) balance and avoid giving you the accurate balance. This is my first hand experience.

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    Reviewed Jan. 20, 2019

    Got a loan for a work truck and it made it the ride home. None of the paperwork is correct and it had an engr delete on it so it was a unit roadworthy vehicle from the start. Why buy a vehicle you can't drive or put plates on.

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    Reviewed Jan. 19, 2019

    Do not under any circumstances step in the door of this place. You'd be better off finding another way. This company should not be able to practice in any state. If you don’t believe me go ahead. Go on in but read every word on those contracts and then you’ll see what I'm talking about. You will regret the day you did this, trust me. I did it and borrowed $5000 and have paid 12,000 in four years and still owe $6. They will ruin your credit, your finances and once sign you're **. So you’ve been warned.

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    Rates

    Reviewed Jan. 18, 2019

    I am on my third loan with Lendmark. Their rate is a little high but I don't mind that because of the ease of getting the loan. I don't like all the red tape at regular banks. My third loan was for a home renovation. I was in and out within the hour with check in hand. I make my payments on time and pay extra most of the time so if I chose to miss a payment that's no problem with them because I am usually 1-3 months ahead. I would highly recommend them especially the Battlefield branch in Chesapeake VA branch.

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    Staff

    Reviewed Dec. 20, 2018

    We applied at Lendmark to essentially refinance our vehicle due to a balloon payment. We started at the end of November. Was told we were approved and they were getting information from current lien holder. I did ALL the legwork for them, they even refused to send a simple fax over to get a photocopy of the title! We ended up denied because I flipped out on the branch manager. Over 2 weeks of being jerked around, she overtalked me, patronized me, and it took forever to get out of her exactly what she needed. Oh and she told my income wasn't income (yet everyone else took my income???) and wouldn't let my brother in law co sign because he didn't live with us. Who has family living with them in their 30s?!?! Very frustrating ordeal and definitely won't recommend my local branch.

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    Punctuality & SpeedLoan Process

    Reviewed Dec. 11, 2018

    I have received a loan with them Year ago, making my payments on time, never been late. They always send me something about increasing my loan & when I apply I get turn down because my credit score decreases. I’m like, "WTF. I’m pay y’all every month on time, matter fact weeks earlier, never late, but y’all turn me down. Bad business."

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    Customer Service

    Reviewed Nov. 3, 2018

    Please people if you can help it do not obtain a loan from this company. Their business practices are less than satisfactory. My account was sold to them and like many others it never seems to be paid off although I have been paying more than monthly bill requires. Since they have had my account they have changed my account number 4 different times. Not once during these changes was any notification was given and when I call to speak with someone I always get an attitude. Not to mention the website never works. They do not even deserve 1 star.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 16, 2018

    I have had nothing but good experiences with the Burleson, TX branch. They have been helpful and informative. Due to my paycheck schedule, I have had to pay 2-3 days late a couple of times; with no late fee or harassing phone calls. If you are in need of financial assistance, I highly recommend the Burleson branch.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 16, 2018

    We paid off our loan early and asked for a statement stating that we had paid it off in full. They cashed the check and now almost 3 weeks later and multiple requests we still do not have a receipt!!! They put you on hold, never come back on the line, say they will email you or fax your request of the receipt and ZERO results!!! They knew we were trying to buy a home and really needed this receipt and they could care less!!! I rated them a one and that was generous.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Sept. 7, 2018

    Very poor at communicating (no return phone calls, doesn’t answer phone and is very vague on giving information or answering questions in person), doesn’t accept auto-drafts, doesn’t update customer information after it’s given (moved months ago and updated the information over the phone and they still send everything to previous address).

    Likes to return your payment then charge you a late fee (or say they didn’t receive a payment when you have a confirmation code and it’s withdrawn from your bank statement so they can once again charge a late fee), and over the phone payments aren’t always recorded and are very often times down. Online payments are the same way. The only way to properly pay is in person and make sure they take the money out on the spot. This place use to be amazing when it was Springleaf. Unfortunately now I highly advise to look elsewhere for any type of loan. They are very shady and aren’t worth the stress.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 1, 2018

    Got a loan with Lendmark through a food service six months interest free. I then found out you can't pay online & you can only set up automatic payments when the loan is started!? So for the last six months I would call them at the beginning of each month, due date was the 9th. Only one time did they answer on the first call, so I would leave a message. Not even once did I receive a return call.

    Yesterday was August 31th so I called to make the last payment. The Lendmark rep looked up the account & debited my bank account. I said "that's the last payment correct?" The rep said "No, you have a payment due in September." I say "Isn't that the payment I just made?" I'm then put on hold. I was told the computer is still showing a payment is still due on September 9th. Another rep then confirmed that was indeed the last payment. I believe the floppy disc wouldn't read on their Apple IIe. Lendmark needs to get rid of the clowns in their office & set up payments on this new thing called the internet. What a waste of time dealing with these guys. Never again.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 27, 2018

    At first this company was ok, but they changed branch managers and she's awful! She doesn't have a pleasant attitude and doesn't know how to talk to customers! I have experienced being called on the day my payment is due, and being asked when I'm going to pay it? Like really, the business day isn't over with! Can you give me time? I have had to make half payments some months and they will call saying no payment was made! Records aren't very thorough! I've said, "Well I made a partial payment," they will check their records and be like, "Oh, I see it now!!!" Very frustrating and as others it seems the loan isn't going down! I so wish I could pay it off! I will NEVER get a loan from them again! There is a grace period, but they still call and harass you!

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    Customer ServiceLoan ProcessRates

    Reviewed Aug. 20, 2018

    Constant harassment calls! Interest rate only loan!! Company is a Big ripoff. DON'T NOT GET THEIR LOAN! Seems like you will never pay it off. Something need to be done! Loan for $4,000 and few yrs later you still owe $4,000! What can we do to put a stop to this company!? HELP.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 17, 2018

    I ended up with Lendmark Financial when that company bought the company I had been dealing with. So after 2 years making my payments on time, I became unemployed for a year. I still made my payments on time until June 2018. I was still unemployed but at age 62 I was eligible to collect Social Security so I applied for Social Security retirement. I contacted my local office of Lendmark and told them I would be late and the reasons why, but that once I received my Social Security payment, I would immediately catch up. So when I did get my payment from social security I paid Lendmark all the past due, late fees and also the next payment due.

    After this I found out they reported me to the Credit Bureau and late and wrecked ny stellar credit. It went from 760 to 640 based on their one report! I called them and asked them if since I paid up everything and would not be late again, could they please help me with the credit report. The answer was a flat no! They kept telling me I deserved the bad credit because I was late. I reminded them that I kept in touch, and paid them instantly when I had the money and could they please help me with the credit report - Again a flat NO! Do not borrow from these people! You will regret it!

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    StaffLoan Process

    Reviewed June 27, 2018

    I scheduled an appointment with Lendmark Financial Services in Denton TX, about a week ago. I must say I was a bit hesitant and reluctant at first, due to all the negative reviews. However, after meeting with Roseana Sr. Loan consultant I was put at ease. She was very professional and answered all my questions. I will tell everyone once you've been approved for loan to please take notes and ask questions if you do not understand something in the contract. Roseana, did a great job from start to finish and my contract was affordable and was within my budget. I haven't had the negative experience as some of consumers has written in their reviews. Moreover, so far I'm pretty satisfied with my experience with Lendmark. I'll keep the consumers posted in the event if I should ever experience any issues.

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    Loan ProcessRates

    Reviewed June 9, 2018

    Before Springleaf Financial changed to Lendmark Financial I could pay down what I owed with my normal payment. But with Lendmark it seems all or most of my payment goes to the interest. I know this is a higher interest loan but geeez. At this rate a person would never get a loan paid off. Springleaf was a fair great to work with company. Don't understand why Springleaf's business protocol did not transfer over to Lendmark. I would say don't take a loan out with Lendmark no matter how bad you need a loan. Try to work around it or go somewhere else. I had been with Springleaf for many years. I will never take another loan out with Lendmark if and when I can ever get this one paid off. So sad.

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    Punctuality & SpeedRates

    Reviewed May 30, 2018

    I have a loan with them to finance my vehicles. When I ask for a statement of payments, to my surprise every payment I made went to interest. So when I just talked with Lendmark and asked about it, I was told that it all goes to interest and none to principal. According to them that's if you're late, they also told me that they act like title pawn place. Being paying on this account for a year and my balance has not gone down. Really ticks me off, I'm not done with them yet. Know one thing for sure, they won't get my business and I'll make sure no one else uses them. I live in a small town and I can spread word about how they act.

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    StaffLoan Process

    Reviewed May 25, 2018

    I had a loan with this company and had problems reaching my branch manager as she was always out of the office. I tried getting a district manager then eventually spoke with a regional manager named Sharlene **, who was horrible. She belittled me, and told me I didn’t understand the loan process. She also told me that most ** don’t understand professional loans. I told all my friends to avoid doing business with them.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed May 23, 2018

    I had paid off a lease on a motorcycle I had to keep from losing bike. That was in July 2017, in February 2018 I sold the bike and paid loan down and refinanced the remainder into a new loan. Well I just received my title two weeks ago after several calls and arguments. The new owner of the bike had to have his lawyers send a letter to them and I had to threaten to not make my payments to get the title. The title comes in and isn't even in my name yet. It's a title from the original lender (loan paid off last July). So then it was a hassle at DMV getting a clear title which I also had to pay $300 more in property tax to get the title.

    While all this is going on I make one of my payments that is due on the 1st and my wife goes in to make the other payment at the middle of the month and they apply it to the wrong loan and then charge me a late fee on the one that was due. The problem I have with Darrell at the North Augusta, SC office is nothing is ever their fault. It's always yours or someone else's but never theirs. I will be paying them off in the next few months and will never go back to them at all. I dont recommend anyone using them for anything.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2018

    Let me begin with I wanted to pay off all my credits cards in May 2015 so I took out a loan with this company and let me tell you BIG MISTAKE, I made monthly payments on time for 2 years. No issues. However at one point they took 2 payments out in 1 months so I removed my checking info so I would either call in the monthly payment or walk it in. So 28 months later I did not call my payment in. They called my cellphone not even out of the grace period mind you threatening to sue me garnish my wages. I HAVE PERFECT CREDIT MIND YOU. COULD NOT BELIEVE THIS!!! So I made the payment, walked it in and told the lady who helped me get the loan she is the only person to call me. I do not deserve to be treated in that manner, due to this I believe that my file was turned over to a attorney at only being 35 days late. 1st time ever.

    I called them and told them my company made a error and I would be able to make 2 payments but I could pay one. He refused. Sent my file to a attorney, till this day I am going back and forth with this attorney. I offered a settlement which would be the amount that I would of paid if I paid the loan off however they want me to pay the entire amount of the original note. Why would I do that. You ruined my credit, my PERFECT! I am almost 40 and was never late. Missed nothing. Just to think I took the loan out to pay off credit cards when in all it would of been cheaper to just pay the cards off and never deal with CON COMPANY. I filed BBB claims, you name it, the attorney general. At this point I am going to have to hire my a lawyer.

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    StaffLoan Process

    Reviewed April 20, 2018

    What a horrible experience. Bought a car from a private party, financed it through Lendmark on December 6 2017. I just got my plates on 4/19/18. They sent my paperwork to the wrong county's DMV, despite knowing which county I lived in (it's on my ID and on my loan paperwork). After 4 and a half months and 5 separate trips to the DMV for temp. tags (had to take off work for each trip), they determined that the title had been lost (despite telling me otherwise the entire time).

    Additionally, when I took out the loan, I gave Lendmark a money order for the sales tax on the vehicle. This was also lost, and they've refused to refund my money. I've had to take multiple days off work to deal with the DMV on this, and they still have admitted no fault (they still blame the post office for losing the title and money order, even though they sent it to the wrong county). They also strung me along for months, telling me the county had the paperwork in their possession and was sending it back (complete and utter lie). They also told me they left me multiple voicemails which I don't have. I'm suing them for the sales tax in small claims at this point.

    So please, if you don't want to be blatantly lied to, strung along, and treated like your time is completely worthless, don't go into Lendmark. Their staff is so incompetent it's mind-blowing. They have made me come into their location multiple times for no reason whatsoever, and seem to think that 5 trips to the DMV for license plates is normal. They're a bunch of idiots who have no respect for other people's time or money.

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    Rates

    Reviewed April 15, 2018

    Borrowed money from this company, have made all my payment for 5 years. My balance has not gone down. They have hidden fees, they do not send bills with balance or interest paid. I have given them 200 a mo for five years and my balance has barely gone down. Will end up paying about 20,000 for a 3,000 dollar loan if ever being able to pay off. How does a company like this get around the laws, who are they paying off to be able to stay in business.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2018

    This is the Everett, WA location.... Haven't gotten a real statement in a year because they switched to another billing company. You never know what your balance is because the statement says just states what the monthly payment is and nothing about your previous payments. Really? You haven't figured this out in over a years time? They also haven't reported to the credit bureaus in over a year! In a year's time I made 9 payments plus had a 2 month deferment and my balance has only gone down $130. When questioned, "How is that even possible?" I was told, "Late fees." Well late fees are only 10% of your payment so mine was $19. No one had EVER said anything about a late fee when I schedule a payment over the phone, just a monthly payment.

    Don't let them fool you. They pretend they care but they're just out to make a quick buck. Jeff the branch manager is actually pleasant to deal with. Chad, he reminds me of a used car salesman, slimy and only out for his commission check. Misty, the most condescending, unprofessional, threatening ** I've ever talked to or heard talk to a customer. I see why people hang up on her. And don't ever be late - they call daily, sometimes three times a day, even after you set up payment arrangements. To top it all off, I just saw on my credit report, it says my account is closed. Of course I asked WHY when I still have a balance and am still making payments? I've filed complaints with the BBB, AG, and FCRA (Fair Credit Reporting Act). I cannot wait until this account is paid off and be done with these shady characters!!

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    Verified purchase

    Reviewed April 3, 2018

    This company is a big joke! Just sent a $3957.50 check to the Bremerton branch... telling me I still owe $58.18... paid it. Get lost and good riddance. For those of you out there please do not use Lendmark Financial, they are not out to help you. So crazy. I even called to let them know the check was coming. Big crooks. That's what this company is made up of.

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    Punctuality & SpeedLoan Process

    Reviewed March 27, 2018

    I went to a credit union and got a loan to payoff Lendmark they were. 27% and the credit union was 5%. The credit union contacted Lendmark for the payoff and sent them a check directly. Now years later they're saying I owe for loan Insurance. When I ask for a breakdown of the account all I received was a handwritten note saying I owe them 500.00 dollars and now they're starting to send late payment notices to the credit reporting agency. And one want to look at a class action Lawsuit I can't. Be the only one they're doing this to.

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    Customer ServiceStaffLoan Process

    Reviewed March 6, 2018

    I got a loan in June of 2017, it has been a nightmare from the beginning! They never took out my first payment, I had to call them to take it out of my account like it was set up to do. Then my second payment was taken out 5 days early. Since then they have never taken or attempted to take my payments. The Pelham, AL branch manager Brian SUCKS. I asked for them to defer the loan and refinance to help drop the payments (BTW this was November 2017). I have called every weeks since then and I keep getting told, "I'm to busy, I will get to it today and call you back". Never get a call back... so I call again... same thing. Now they have sent it to their home office telling them I refuse to pay... Fortunately I have several of those conversations recorded. DO NOT DO BUSINESS WITH THESE PEOPLE.

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    Customer ServiceRates

    Reviewed Jan. 29, 2018

    This company is HORRIBLE! I have been dealing with them for a short time and they wrongfully repossessed my wife’s truck. They have spoken to me in the most disrespectful way possible. The Athens branch is an embarrassment to the entire company. Sarah ** along with her district manager, who refused to give me her name by the way, are some of the rudest most distasteful customer service personnel I have ever had the displeasure of associating with. I urge everyone to stay away from this company.

    They never tell you how much is owed and are sneaky about how much interest you’re paying. We have been paying for almost a year and the balance doesn’t seem to have moved. One time specifically we made a payment and it was taken from our bank but never posted to the company site making it look like no payment was ever made. Do yourself a favor, don’t even apply for a loan here. You’re in for awful customer service and interest rates that shouldn’t even be legal!

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    Rates

    Reviewed Jan. 16, 2018

    My mother and I first got a small loan from Lendmark. Paid it off and everything was fine. We needed help again so we went back to Lendmark and we got the loan. This one was a little bit higher than our previous one. We've been making our monthly payments but the balance doesn't seem to move. I know some places have high interest rates but this place is outrageous with their fees. I know they have a lawsuit against them for excessive fees. I would like an attorney to look at my loan and see if it's legal for them to charge the amount that they do. The company I use is professional and nice but being ripped off isn't and I want to make sure because it should not take 6 years to pay $5,000.00. My car would be paid off before the 5000.00 and my car cost way more than 5,000.00.

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    StaffRatesTransparency

    Reviewed Dec. 10, 2017

    Lendmark has not been completely honest when it comes to showing a balance or interest gained on a loan. I have complained to my Washington PA office but to no avail was there any explanation or positive outcome. The receipt monthly states they are undergoing computer upgrades and be patient please. IT'S BEEN A YEAR! Their business techniques are suspect. Maybe the Attorney General or some other BIG guns can help? President Trump made a statement he going after deceptive cheating companies. I hope he hurries and looks at Lendmark cuz they prey on the under privilege and needy. It feels like being robbed at gunpoint! About to call a local news station for investigative report!

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    RatesTransparency

    Reviewed Dec. 7, 2017

    No Transparency into my Lendmark Account. It's been about a year since I last saw a statement where I can view my debits and credits from the account. I pay a little more than the balance each month and at least have on several occasions paid double and yet my balance kept going up; even my credit report says I owe less than what I was told. The statements and online details ONLY SHOW HOW MUCH IS OWED. I have NO VISIBILITY into how much went to interest and what my balance is. I have made several attempts to obtain that information but no luck. Who can I reach out to get this information to implement controls to avoid these guys from arbitrarily raising my balance? Last thing I want to do is hire a lawyer.

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    Customer ServiceLoan Process

    Reviewed Dec. 7, 2017

    I finally called Lendmark after 7 months of monthly statements being sent with no balance summary, no payment history information. All it states on this monthly statement is, "We are under construction." Really what kind of legitimate business does this? I have called and I get no answer. Has anyone else faced this. They call all the time wanting to give us more loans and are harassing even when you tell them to stop calling. WARNING: If you are thinking about getting a loan through these people run like hell!

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 13, 2017

    After paying off my loan and waiting over 2 months for the title, I have to call them to ask when I will receive my title. They INSIST that the loan was not paid off. After having to speak OVER the person on the other end of the line they decide to actually hear me and come to realize that someone made a mistake on their end... Seriously, take a minute and listen to the customer before you spout off with useless information that is incorrect. I could have been understanding about a clerical error, but NOT about the customer service that jumped to conclusions without hearing what was being said. NEVER AGAIN!!! Title will be sent out via FedEX Monday. Never should have happened this way.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    I don't like this company at all. They won't take the time to see what other options a person has and nobody from the main office will call you back and not only that they have a rude and attitude manager that works there. I am like this other people in the world. They are not a good company. Cause if they was they would find a way to get people business but that is not going to happen. And I also don't like it cause they won't use my boyfriend income even though it is cash but his boss can verify that he works for him.

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    StaffRatesTransparency

    Reviewed July 25, 2017

    Lendmark Financial here in Claremont California - Branch Manager could never properly explain why even with ON TIME Payments my original loan amount never decreased. Yes, I did fall behind when I was in a bind- however, I got caught up. I told her even when I was caught up I looked at my receipt after making a payment and only $50 went to the principal and $156 went to interest. She was upset and continued to say but "when you were behind"... I said I wasn't at the time of the payment.

    I spoke with her - co worker who tried to ask if "I wanted to re-finance" and if I needed some extra cash - most likely $100??? And start from scratch for a 5 year LOAN?? Really?? When the payments made NEVER go toward the principal? They are quick to send a letter to take you to court - Maybe BBB needs to realize these complaints from SPRINGLEAF/LENDMARK FINANCIAL consumers, and maybe we all should show up in court to fight these illegal practices from this company. I will NEVER use this company again.

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    Customer ServiceStaffLoan Process

    Reviewed July 21, 2017

    I have a recorded conversation with Scott verifying a final payment to settle/retire a loan. That payment was made via ACH during the recorded conversation. One week later Scott calls to inform me that more is owed to settle/retire the loan. The folks at Lendmark are clueless and unprofessional. The shop itself is nothing more than a predatory loan shark. Do not do business with them. My lawsuit will cost more than the judgment I'll win but worth it to close down this illegitimate business.

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    Customer ServiceStaff

    Reviewed July 3, 2017

    I paid off my car loan. Then waited approximately 45 days to receive the title. I never did and the manager I had talk to was not in. So, I went to the main Department of Revenue (on a Friday) to obtain the title. Once I got there I was told Lendmark had it. Then I found out it was in the manager's desk drawer! I asked them to overnight it to me because I had been waiting for the title in order to sell the car. They waited until Monday to overnight it to me!

    No sense of urgency with this company. But, they certainly want their money on time! I will never use them again!!! I contacted the Better Business Bureau to file a complaint against them and they never responded to them. BEWARE they are not with the BETTER BUSINESS BUREAU, nor have to answer to them. They want your money but they provide VERY BAD CUSTOMER SERVICE!!!

    UPDATE ON 07/10/2017: I reported earlier the misfortune I had with Lendmark sending my title. To make matters worse, I just found out they sent the wrong title. They all of a sudden found a more up-to-date title, after I called to say the Department of Motor Vehicles would not accept the title for the new owner to register the vehicle. I was livid!! They never bothered to send the right title. They do not need to be in business. The manager blamed it on poor staff. She is part of the poor staff!! Her name is Amy... Only do business with Lendmark if you want heart-ache and PROBLEMS!

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    Customer ServiceStaff

    Reviewed June 14, 2017

    I took out a loan for a dire emergency with Lendmark. Everything was going well until I fell into a hardship situation. I even know the employees that work for the local branch I went to in Collinsville, VA. We worked together at another finance company previously. Lendmark employees went into my checking account on 3 occasions without my permission and took out money. I had them blocked at the bank and called the local office & was told by the manager she actually heard the conversation with myself & the employees. I advised that was a blatant lie & I wanted to hear the recording. Never was I allowed to. So I stopped paying until I could speak with the corp. office who has yet to respond to my calls & letter. Now I have been threatened with legal action. So guess I will be contacting myself an attorney. I would NEVER recommend them to anyone.

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    Customer ServicePunctuality & SpeedRates

    Reviewed April 25, 2017

    My payment is due on the 20th and I wasn't going to have the money until the 2nd of the next month. She said she would not wait for me to pay it then so I ask or what and she would not give me a direct answer. So I directly ask her if she was going to take my truck or what and would not give me a direct answer. She said that I could write them a check and it would not go through my bank until the 2nd of the next month. I told her that I did not want to do that because if they send it through it would cost me a 29 dollar overdraft fee on my account. Her response was that it was better than lawyer fees which I took as a threat. Refused to answer questions that I ask her and only want to have me listen to her and not say a word.

    Then she told me that if my payment was one day late they could take my truck so I ask her if that's what they was going to do and she refused to give me a straight answer. I know they have to try and keep things on time but things happen and they could charge a crap load of charges and the interest rate is ungodly. I would like to change my account to my local bank and tell this woman to stick it. Just because she is new and power hungry does not mean that she has to be a witch.

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    Rates

    Reviewed April 17, 2017

    Called Lendmark today to see what my payoff would be. Tells me price higher than what is showing on statement. Apparently when you make a payment they only take off interest and not whole payment. Does not make any sense. Also tried to make half payment put one time and was told they could only accept whole amount and by end of month.

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    Customer ServiceLoan ProcessTransparency

    Reviewed March 16, 2017

    I consolidated a previous loan with these sharks. We did the loan in 2016 November. We came into money and decided to get rid of this burden at 32%. Tried to pay it off over the phone and no help. Tried online and wouldn't let me. Loan was 5 thousand and we went through futile attempts to pay it off. Now we need to drive 57 miles to get rid of it. Unscrupulous and dishonest. Steer clear they are loan sharks! Next step Consumers Affairs!

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    Staff

    Reviewed March 11, 2017

    I go in with half a payment and tell them I be back to pay the rest; but won't take half; they want whole. They say they don't care about being broke. I tell them, "I have stuff come up will you work with me?" They say, "No," and charged me $1500 for a $1200 bunk bed. I tell them my money gotten short and my wife left me. They just laugh at me and threaten to take me to court. I told them I pay half and they want take it at all. But I overheard them taking half from another customer. They always laugh at me for no reason. Just because I got behind on the bill one month don't mean I won't pay, but half; but they laugh at me and tell I don't need food. They need food and their money. They don't care if I break down. They are always laughing at me.

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    Customer ServiceStaffLoan Process

    Reviewed March 8, 2017

    I had the worse time with the Lendmark and the lawyer office Fradkin and Weber whom they sent my judgment too. I tried to pay them and they did not know when and where the letter was going to be sent, they held my bank account for over 30 days when I tried to pay them, their staff did not know how to answer the questions that they should have been trained on, my bank tried to help them retrieve my funds and they did not know how to. I can keep on and on. This has been the worse experience of my life!!! No one should have a judgment against them but if you are trying to correct it and you are dealing with a company that does not understand how to collect the debt, never borrow money from them!!! I will call a family member or a stranger before I use their services again.

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    Customer ServiceStaffRates

    Reviewed March 8, 2017

    I got a loan from them out of absolute necessity when they were Springleaf. Lendmark has purchased them. Now I am in a position to pay the loan down if not pay it completely. When I called about a payoff amount, I was told that it was practically identical to my balance. In other words, for me to pay them off I have to pay off the entire balance.

    Most of the time, with a loan, if you pay it off early, you aren't required to pay all of the interest that would be accrued if you paid it off for the full duration of the loan. Apparently, these people don't operate like this. Like everyone else said, they put up a good front. They seem professional and legit but these are predatory lenders who prey on people in need. Stay away or prepare to be taken advantage of. And, I would have rated this zero stars had that been an option.

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    Customer ServiceLoan Process

    Reviewed Feb. 28, 2017

    Was not properly advised of what was being done. I was looking to get my current loan up to date and called to discuss my options. I was told I could get some additional money and was asked how much I wanted. I said an $1000 so they did what they had to do and called and told me I was approved. So I go to the office to sign the paperwork and had told them I was in a rush. So I was sat down and was given the paper to sign got my check and went back to my office. The next day I had the opportunity to sit down and read my terms of the loan and saw that I was being charged like $2700 more. So I said I would call them later that week.

    The next few days went by and I received a letter from some insurance company and Lendmark saying that I had order this additional insurance coverage and that why was charged more for the loan. It also said I had 30 days to cancel it. I called the office and was told yeah they did add this coverage for me and I asked when was that disclosed to me. Nevertheless, I told them I wanted to cancel it and then I was told I can but I would still be charged that amount on my loan. So my choice was either give the money to some insurance company or take the additional cash for my loan. So me asking for an additional $1000 I ended up getting additional $3700 loan. To me this was a sham and I was tricked into taking out a higher loan amount than what I asked for. So now I'm thinking about filing bankruptcy because I didn't agree to this and then didn't have any way out of the dollar amount. Take my advised and stay away from this company.

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    Reviewed Feb. 27, 2017

    Collection harassment at its finest: I have a loan through Lendmark Financial (Baltimore Maryland) and will encourage any & everyone to BEWARE of their collection practices. I've contacted the FTC about their collection and harassment practices and got an intent to sue letter the next day for an account that was not even 30 days past due. They call faithfully to your home, cell, or employer requesting a payment, including one day after the due date, although they have a grace period for payments.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2017

    These people are very unprofessional. They contacted me about getting a loan through them so we go through all the information on the phone then they ask me to give them collateral so we go through that process. At the end the guy tells me he has to go talk to his manager real quick. He will be right back. He comes back and states that they don't want to work with me. Everything on my credit is current. I had a period from when I got out of the military that hurt me because nobody would hire me due to disability from me getting hurt overseas.

    During this time I could not work so me and my family had a rough 1 1/2 years of bills and just trying to survive. I waited that long for my claim to go through the VA but I tell this guy this and he says "well that's not our fault you could not pay your bills because you was hurt." I said "oh really. You feel that way about the disabled military veterans." He just laughed and hung up the phone. I will do everything I can to take customers or potential future customers away from them.

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    Punctuality & Speed

    Reviewed Feb. 1, 2017

    Jeff at the Rocky Mount NC location near Walmart has a serious attitude problem. He tries to intimidate and scared people into making payments when you're not even 60 days late. He leaves voice-mails that I frankly don't think is appropriate but I guess LENDMARK does. Again I'm talking about my experience with Jeff. Glenn has been excellent so far. Will keep you all updated about this branch/location.

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    Customer ServicePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 27, 2017

    I had no choice dealing with this company. I had to get a new furnace and my heating and AC company deals with this company. My original purchase was in the neighborhood of $5500, however, even though I officially owe around $4200 right now, my statement says I owe around $7600. When I called a few times to have this changed, they not only saw nothing wrong with it, they said they were 'unable' to change it. When I mentioned how this inaccurately displays on my credit report as owning more than I technically do, they didn't care.

    Besides that, I have fallen behind 2 payments and have been nonstop threatened (to 'go to the attorney's office'), harassed (call taker being unpleasant, rude, and demanding), lied to (called multiple occasions and then they couldn't find a record of the conversation, was told that I would only need to pay $7.58 for the monthly payment to keep my account only 1 month behind but the following week was told that whoever I spoke to was incorrect and therefore that payment didn't mean anything, and they continued to harass me), get disturbing letters about collections when it was only a few days past due, etc... I've been late on other things and have never been treated so poorly!!

    For instance, just now, I received a call from them demanding payment today. I actually believe they are putting words in my mouth. I said I would get a paycheck Feb 10th and believe I made it clear that I want to pay this bill but that I don't have the money this exact day. She said that if I didn't pay it today that it would 'go to the attorney's office'.

    You know, if you want to work for collections, the best way of doing your job would be to WORK WITH your customers, not bully or harass them. I know I owe this money and I'm sorry I was unemployed for 7 months by being laid off, and I'm trying to pay it off. If I call in and WORK OUT payment arrangements, don't call me the next week with a completely different story and then throw it in my face when I can't pay it. I would NEVER, EVER use this company again! They should be ashamed of their conduct (I've spoken to several people at Lendmark Financial). Now come to this site - I see I'm not the only one! My interest rate is around 28% and they 'offered' to refinance my loan to 35%. Do they think I'm stupid?

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    Customer ServiceRates

    Reviewed Jan. 24, 2017

    I got a loan from Lendmark Financial in 2011 for 5000. After paying on the loan for almost 4 years, I requested a payoff because I assumed I was almost finished paying. I was told that after paying for 4 years I still owe just about what I borrowed $4980. They told me that all my payments went to interest and late fees. I attempted to settle for $4,000 but they would not accept it. They would not negotiate with me at all.

    After a few months, they filed a judgment. At court, I asked the attorney if I could settle the account again for $4,000. He told me he would take it back to the Creditor and get back to me. I called him and never heard back. This company also has other companies that will mail you letters stating that they are trying to assist you but they actually work with Lendmark I believe. Two months after the Judgment was filed, I got a wage garnishment. This company is a crook and should be put out of business. It's a shame that consumers have no rights in matters like this. I believe in capitalism but this is ridiculous.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 19, 2016

    Lendmark Financial is a company I would not recommend to anyone. I fell late on my payments and now I have to appear in court. Lendmark filed a civil suit to collect on a payoff that should be less, they filed because I was 60 days behind. This is poor customer service but they have an arbitration clause in their contact to help resolve any disputes that they are clearly violating if they are taking people to civil court. Something should be done to companies that use the court system to try and scare people into paying. No one wants to fall behind in paying their bill. It's just sometimes things happen that you have no control over. Then you have companies like this that uses this against you.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Dec. 8, 2016

    Let me start off by saying that I always try to avoid predatory lending but this company puts on a good front. It looks like they are legit with a decent office and some sort of affiliation with BB&T Bank. If you can take any advice about finding a loan (no matter what your financial situation is or credit score) do not go here! They have high interest rates and constantly want to refinance your loan to trap you. After about six month of paying they will send and call with offers to get an additional amount of money so they can trap you in their predatory scheme. Then when you get too far behind they will attempt to take you to court. Falling behind 60 days is unacceptable and they will take you to court!

    They completely took advantage of myself and family by taking me to court in a different state and of course winning because they knew I couldn't be present 500 miles away. I was only 60 days behind with a payment set up to draft from my bank account. They do not care! They will take full advantage of the law (that works in their favor). I had to drain my savings account to pay them off in full which brings me to another point... Good luck trying to pay them the money they took you to court for.

    It took 2 weeks to pay these people because of all the crap you have to jump through just to get them money. Not to mention they will continue the legal process by freezing your bank accounts and sending garnishment letters to your employer. Luckily I had a joint savings account in a complete separate state they couldn't freeze so I could get them the money! This is a payday loan multiplied by 1000. No matter how desperate you are for money, no matter how hard times get do yourself a favor a beg on the street before going through the hell that this company will put you through. To top it all off after it was finally paid the Lendmark representative stated "do not let this discourage you from attempting to apply for a loan in the future from us". Wow! If I could buy negative stock in a company I would gladly invest!

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    Customer Service

    Reviewed Aug. 4, 2016

    I got a loan through Lendmark in 2015. In Feb. of 2016 I had a bad fall and was going to be out of work for at least 3 months. I called them right away about this and they took care of my payments while I was off. No hassle whatsoever. I get calls from them all of the time to let me know how much funds I have available to me in case I need to borrow more, and to make sure that I am happy with their service. My husband also has a personal loan through them. Again no problems.

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    Customer ServiceRates

    Reviewed July 25, 2016

    I would NEVER do business with this company. The customer service they provide is beyond farther than the worst I have ever seen. During my "application process", not once did I receive a phone call from anyone, even after leaving several messages for them to call me. I received a letter in the mail 2 weeks later. They are crazy to think I would continue doing business with them. I would rather take my business to another company and pay a higher interest rate, than to ever have them gain me as a customer. I think being made to feel like you are just "another number", would be a step above how I was treated. I am in my mid 30's, and own a very successful real estate title company, and I would NEVER in a million years treat anyone like they treated me. With as many contacts as I have in many areas of the community, I will definitely make sure that everyone I know will know exactly what a terrible company this is to do business with.

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    Customer ServiceStaffRates

    Reviewed July 6, 2016

    I just had my first garnishment to my paycheck without any warnings from Lendmark in Hagerstown, MD. I cosigned with my now ex-boyfriend on a motorcycle that was repossessed. In fact, after them calling me several times, I told them where to find the motorcycle! When I called after the repo and asked if there was a balance, I was told no the balance was zero. I checked my credit report and it said balance of zero. I have checked my credit report several times over the past few years and the Lendmark account for the motorcycle has been zero. Now 4-5 years later with no written letters; no phone calls, I am having my wages garnished! The original loan papers had my address and phone number as I was the primary applicant. My ex-boyfriend was co-applicant as my credit score was much high than his at the time.

    When we separated, he kept the motorcycle as it was his. He made the monthly payments until I heard from you that he was behind and you needed to repossess it. When he moved, he apparently changed the account address to his new place of residence, therefore I never received any notifications. I understand I signed the paper and am responsible for the balance but where is Lendmark's responsibility in letting me know there was a balance? You had my address and phone number! I took responsibility and helped you find the motorcycle. I took responsibility and CALLED THEM to see if there was a balance and I was told zero balance! Now instead of the original balance, I owe a lot more due to interest, court costs, and debt collector's fees!!! And you are NOT even garnishing my ex-boyfriend's wages when he is working and living in the Hagerstown/Sharpsburg area!! WHY NOT?? They have his SS number.

    You can't tell me they or the debt collecting company can't find him! When I called the Hagerstown Lendmark office and talked to the manger, he was very rude, unprofessional, uncaring, and downright mean! He wouldn't listen to me. He wouldn't let me speak without him interrupting and continually saying "You signed the papers. You're responsible." He kept saying that it didn't matter that the office people told me zero balance. That they must have been looking at the wrong screen. He was raising his voice to me and interrupting me, so I hung up and called your 800 number. Your 800 number person even told me I had A ZERO balance that day!

    They switched me over to their lawyer. She was very nice and compassionate. She got my file and looked at it and said she would research it back to the beginning and call me back in an hour. She never called me back but I figured she needed more time to research it. I waited 2 days and finally called her. I was told that she was not in and wouldn't be back till after the weekend. I waited and still have not heard from her. Guess I'll be calling again. STAY away from this company!!

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    Customer ServiceStaff

    Reviewed June 7, 2016

    WOW! I just got this email and I had no idea what it was for so I called the number and they told me they couldn't give me any information! She did say my name though, Sharon. She said it came up on her caller ID. Then she told me that my name is not on the account and that they do not have any of my banking information on file! Who can I report these people to???

    "Dear Consumer, Thank you for your recent payment(s) request. This is to confirm your authorization for an electronic debit from your funding account payable to Lendmark Financial Services Collect pay on Jun 4, 2016 at 00:00 for the following account(s) that total $121.17. Account Number: **, Confirmation Number: **,

    Effective Date: Jun 4, 2016, Payment Amount: $121.17, Fee Payable to Payment Processor: $0.00. The payment(s) will be completed on the effective date or shortly thereafter. In the event the electronic debit to your funding account is returned unpaid, an additional return item fee may be charged, as permitted by applicable law and will be reflected on your statement. If you have any questions, concerns, or require clarification regarding this correspondence, please call 866-413-8340."

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    Reviewed May 23, 2016

    I have received calls from Lendmark Financial Services in regard to my magazine subscriptions. They tell me they have my MasterCard on file and everything. The trouble is I have never subscribed to any magazines and I don't want them. When I told her that, she told me she could cancel any renewals on the account but I would still have to pay for the first 20 months. I have been reading some of the other reviews on this company and you need to stay away from them.

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    Reviewed March 9, 2016

    I have received several pre-approved loans from the company Lendmark and each time I apply I am denied. I want to be taken off your mailing list and do not ever contact me again. Pre-approved means pre-approved. I am not going to recommend any of my family or friends to do business with this company. What is the point in sending out pre-approved letters if you are not going to try and help the customers. The closest Lendmark company is in Opelika, Alabama and you can take the pre-approves and shove it. I had a offer code ** valid until April 1, 2016.

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    Rates

    Reviewed Feb. 3, 2016

    Took out a 6000.00 loan in Aug 2015, paid them 5900.00 in Sept.160.00 in Oct. 2015. Called for the balance in Dec and was told 45.20. Paid that thinking loan was paid, I was done with Lendmark. In Jan 2016 I get a bill saying I owe 6500.00. I called to see how this could be possible. They said I had a balance and every month it wasn't paid. I was being charged 216.00 a month in interest, but no one could tell me what my balance was that I was being charged. Very deceptive practice, invoices received never give the actual payoff amount. Consumers beware of this company!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 11, 2016

    I got a loan with Lendmark back in 2014, they were nice when I went in for my loan (of course), and I never had any issues as I always made payments on time. In November of 2015 I signed up for a debt management program. I have a lot of debt and after exploring my options, this was the best thing for me. It would allow me to continue to pay my creditors something and have money to put into savings. My debt management company called me and stated I needed to call Lendmark because "they had some questions."

    So, I gave them a call on a Monday and had to speak to the manager (this is at their Overlea, MD location on Belair Road). From the moment he got on the phone, he was rude. His exact words to me were "Debt management is going to ruin your credit, just so you know. And I'm not enrolling in that program, you make your payments on time, so what good would it do for me?" Yes, I've always attempted to make my payments on time, but I was coming to them to let them know it is now a struggle and I most likely will miss payments, this option would be the best. He again said "I only accept like 5 debt management proposals a month and since you make your payments on time, I'm not accepting it." What a jerk! I've been a loyal paying customer for over a year, and I come to them with an issue and this is how I get treated. I even recommended family to them. NEVER AGAIN! I cannot wait to pay off this loan and be done. The worst, ever.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Dec. 31, 2015

    I visited the location in Kennesaw, GA and got a loan for $4000. And I've paid them a little over $3100 back in a year and not one dollar has went to my principal. So I still owe them $4000. That's **. I didn't sign up for a loan to where they would be charging me 100 percent interest and fees every month. And then if you are 1 day late, they will call you 3 to 4 times a day and leave you voicemails saying that they will sue you if you don't pay them within the next 3 days. So if you need a loan, run away and go to a real bank.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 1, 2015

    6 months ago I took out a loan of $3,000 for the moving in deposit of my new apt. I was one month late trying to get my new place situated. I am a student pursuing graduate studies. I called to ask for a reduced payment. RUDE! THEY ARE PREDATORY AND EVIL!! Stay away from Lendmark! I fell victim to them! The Lendmark Office is in Frederick, Maryland.

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    Transparency

    Reviewed Oct. 20, 2015

    I took a loan with them and was making my payments on time sometimes more than what I was suppose to. For a few months (3) I fell behind a little due to job problems and still kept in contact with them on updates. They took me to court. I caught back up and was making regular payments again to find out they garnished my checks at work. Shady. I tell you go to hell before doing business with them! Or good luck.

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    Staff

    Reviewed Sept. 9, 2015

    Lendmark is predatory lending company. Stay away! I paid my account and was told the funds were applied to another account when I put the account # on the check. The person acted shock when I told her I could get payment history from my bank and the checks had cleared.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 29, 2015

    I was a customer of theirs for 4 years. Always paid my bills on time and was able to get out from under them. Well I took out a loan and used it against my truck in 2013 to help my now ex-wife get some items to open a bakery. Well all was well... still paying them on time and everything until me and my wife split up. I had to move out of state and start my life all over again and let Lendmark know what was going on and when I find a job I will resume paying the payments I owed them. I thought it was going to be fine because they said it would be fine and since I was a customer for so long that they would cut me some slack.

    Well about a month ago I looked outside and saw my truck was gone, without a note nor a warning. I called them to see if I could get my vehicle back and the manager said he would call me the next day. Well I didn't get the call and all I got was a letter saying I lost my truck and it was going to get sold. Today I got a notice in the mail stating I still owe 10 dollars toward my account. I had no idea I wasn't going to be able to get my vehicle back. I got you Lendmark. You are a P.O.S company and I hope you go down in flames.

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    Punctuality & SpeedRates

    Reviewed Aug. 3, 2015

    Lendmark Financial is a shady business and they need to be investigated. I took out a loan because I fell on hard time for a moment. I have paid them on time every month even when I broke my ankle and leg in June 2014 and had no income coming in. I missed one payment in Jan. 2015 because I had just returned to work from my injury and had to catch up on other bills. I made Jan. and Feb. payment the first week of March. Only Jan. payment was late. I hadn't been late since and they sued me for 2000 plus dollars for being late 1 month of ca $113.00 and it's on my credit report as a judgement of default for 2150 and I'm still making payments on time. Please if and is in drowning do not ask Lendmark Financial for help. You will be forever paying them off. 2000 will cost you 5000 after interest has increased.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Aug. 1, 2015

    This is by far the worst business I have ever seen in my life. I have a co-signer on the loan with them and if the payment is one hour late they immediately call, threatening to send the sheriff to her house and garnish her wages at work. My co-signer is an elderly relative who was kind enough to lend me her help and they know that if they call and say the right thing, it will scare her half to death and make her stress about it in order to receive a payment immediately. Absolutely rude and ignorant. I believe that I would rather walk than to have a vehicle financed through these idiots.

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    Customer ServiceStaffLoan Process

    Reviewed July 4, 2015

    1st of all my loan was in Aiken SC and 1 got transferred to North Augusta SC. Loan number got changed without my knowledge. Allison In North Augusta store the manager has harassed me. Showed up at my door threaten to put me out her store as I was trying to understand about payments! They are just downright rude!! If you need money don't go to landmark especially in North Augusta South Carolina.

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    Customer Service

    Reviewed July 1, 2015

    Due to winter, work was a little scarce. Got behind on payments. Would do my best to make any kind of payment. But ** and some other women at the Easton Maryland office would get ignorant and not want to take my payment. Constantly telling me I needed to pay more! I was trying at least! Today I even tried to make a $100 payment and they told me I needed to pay more and wouldn't even run my payment through my checking account! 2 weeks ago I tried to make an $80 payment and they wouldn't run it! I owe $170, if they took those 2 payments I wouldn't even be behind! Lendmark is full of crap. Tired of 15 calls a day and threatening voice mails!

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed May 26, 2015

    If you need money go to a bank. This company is terrible. I have paid over $2000.00 on a $5200.00 loan and only 30 dollars has come off of the principal. If they call you, you better pick up right away 'cause 2 minutes later you will get calls from your relatives asking why Lendmark is calling them. When I found myself in a bind and was unable to pay on time, one of the ladies in the Columbus, Georgia branch told me that I would be sued and that 25% of my pay would be garnished. Don't fall into the trap.

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    Customer Service

    Reviewed March 25, 2015

    I get a card on my door step telling me to call them when all I owe is $170.00. No way someone can do that.

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    Verified purchase
    Rates

    Reviewed March 7, 2015

    I had a company named Carolina Building to build a run room onto my house in 2010. When they first contacted me about their work, they indicated that the work would be financed and the final company approving the loan was Lendmark Financial. Initially, I was given the final price for the job at $21,000.00. I received my payment notice and made the first payment and subsequent payments at $283.12 per month.

    After months of on-time payments, I noticed that my balance was not reducing, so I contacted Lendmark to inquire as to why the balance was not being reduced and was told that the interest was computed daily on the loan and that my payments were being applied to the loan based on the daily interest rate. I was not made aware that the interest was computed daily until I made that call. I later began to make multiple monthly payments in an attempt to reduce the amount owed. The question that I have is how can they charge a daily interest rate on a loan? Is this legal and what are my options?

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    Verified purchase
    Loan ProcessRates

    Reviewed March 5, 2015

    I have done Business with Lendmark for over 10 years - dozens of loans. NEVER EVER AGAIN. My husband and I were both on loan that we only owed $650 left and we got behind, they had been reaching out to my husband but not me and never ever sent a letter of demand - nothing. I have a Sheriff show up at my office going to garnish my wages. No notification nothing first...No chance to rectify the situation. They said they had left business cards 2 times at my house on door. Just found out they went to my neighbor’s house - she thought it was a solicitation. STAY AWAY FROM THIS GROUP. BAD BUSINESS PRACTICES WITH EXTREMELY HIGH RATES.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2014

    I had a loan on my car, and the car got stolen. So I filed a claim with my insurance company which took 35 days before paying back the lien on the car. During that time frame, Lendmark Inc. representative called and threatened me with messages such as: taking me to the court if the payment was not received on that particular day; sending their lawyer to my house to collect their money, etc. After they got paid, Lendmark charged my account with exorbitant penalties and never notified me about any calculations. This company is not honest with their customers, can't provide good customer service over the phone at this particular location: Dundalk, Maryland. Do not make any deal at this location.

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    Customer Service

    Reviewed May 8, 2014

    My husband's account was charged off some years ago. We waited for them to come get the truck or attempt to collect on the account. 5 years later, we called them and asked them to come get the truck and were told that they didn't want the truck. My husband asked what it would take to get the title and was told $1,100.00. We sold the truck for that amount and left messages for the manager, Chris, to call us back for 2 days. When we did get him, we were told it would be $1650.00 to get the title. I would highly recommend that you not do business with this company.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2014

    We agreed to and signed papers for the "Owner" of Home Improvement Services, Roofing and Construction at 1951 Porter Lake Drive, Ste A, Sarasota, FL 34240 back in mid 2011. Roof was installed and work performed was excellent. We quickly realized that the roofer/owner did not actually finance the loan himself as discussed but one of his "Umbrella" companies did. They were called Lendmark Financial Services out of Baltimore, Maryland. Then September 25, 2013, we received a letter informing us that "Lendmark Financial Services" which was called "Lendmark Home Improvement Lending" on this new letterhead (never before seen on any of our other bills) was now called BB&T Home Improvement Dealer Services and to send our payments to them (BB&T) at POB 44740, Baltimore Maryland 21236-6740 or overnight to 8007 Corporate Drive, Ste D, Baltimore, MD 21236, signed by a Tom Brungart VP of Operations. Phone number listed had changed from 410-238-3100 in year 2012 to 443-425-3380 or 866-374-5933 as of 9/2013.

    Both Lendmark and BB&T bill statements reflect these last two phone numbers. However when called NO ONE ANSWERS!!! You receive a recorded message that BB&T Home Improvement Dealer Services was formerly Lendmark and that their hours are Monday thru Friday 9AM to 5PM and to try your call again later. I looked up BB&T Home Improvement Dealer Services and found "THE DEALERS" have their own phone number for BB&T so I called 1-888-411-2258 and after a 42 minute wait time talked to a representative who reluctantly and irritatedly looked up our loan, would not assist me as she stated "I was not on the loan" so I put my husband on the phone as she could see the data in her system with the loan and his name on it.

    She demanded (now quite nasty) that he give her his SS# and he verified everything she needed to help him. However after his doing that, she then informed him he "HAD TO CALL A BONNIE ** at 770-761-0096". I called that phone number and it had been disconnected. We humans are bought and sold everyday in this Country where we supposedly have the greatest freedom and rights. No one asks us if we are OK with someone else buying our debts and becoming our personal debt collectors, so when this happens it becomes very, very scary when the people who bought you do not apparently exist or have to actually earn your business by answering their phones. BB&T is a very large company and this is inexcusable! Do not do business with them or Lendmark.

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    Loan Process

    Reviewed Sept. 30, 2013

    I borrowed $2500 in 2005, which resulted in owing a balance of $3744.72 with the finances that should have been paid off 2008. I contacted Lendmark wanting to know why this bill is not a zero balance by now. I was informed that I took a new loan out on November 19, 2008 in the amount of $1500.03, which Lendmark transferred $2668.06 of the prior loan to this amount which resulted in owing $6,667.29 with finances included. I have no record of this loan being activated in my possession and several questions to this contract that's shocking to me.

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    Customer Service

    Reviewed Sept. 27, 2013

    I received a statement that said my payment amount and the balance were the same. I made the payment. The following month, I received a statement that indicated a zero balance and zero due and zero charges. The following month, I received a statement that said zero balance, zero due and a 10% late fee charge. There was a billing error on THEIR part and they expect me to pay for it and they are threatening to ruin my credit report. Customer Service was inept and clueless. I asked them to send a corrected statement and that seems to be beyond their capabilities. AVOID this lender. I was forced to use them by the merchant and I will no longer be doing business with the merchant since the only choice for paying is using this third rate lender.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2013

    I placed an application with Lendermark with a clear title as collateral. I called to check the status. The manager said everything looked good. I waited two days, called back & the representative or clerk said they still had not submitted my application to the approval dept. She forgot to call me. Two days & still no answer after they had pulled my credit.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 14, 2013

    I bought a product from a company that provided an interest free loan for 12 months. Then I got my first bill from Lendmark. The bill reflected $5000 more than what I owe. It angered me so that I called the company I purchased from. "Yes, we have been told about this, that's just the way they do their statements," was my response from them. ?? What! My first (and Only) call to them regarding this was that they "had a right to." I started researching and found this site. I am still paying on this loan and today made a payment for 3/4 of the loan. I will be a little late w/ other bills but paying this off and ridding myself of Lendmark is in my best interest. It will be in your best interest too! Beware.

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    StaffRates

    Reviewed March 22, 2013

    These people have no heart. Even if you show them your best intentions to pay, and pay no matter what, they will play dirty, scare you. Stay away. If there is a list to the worst companies, this could be number 1. These people are bad persons with dark hearts who play dirty. Look at their interest, who will pay that for a loan? Only "me", see how they treat you at the beginning and then see how they will treat you a few more months after. Again stay away! Not all that shines are diamonds. They are evil.

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    Reviewed March 13, 2012

    I bought a 2003 Ford Expedition on February 14, 2012 from an individual. My lender sent his lender a check by certified mail for me to buy this vehicle. The check got to the lender holding the title on a Saturday. This lender did not go to the post office to get this letter, thus, it was returned to my lender. My lender overnight FedEx the letter back to Lendmark Financial. Lendmark is holding the title for 15 days and will not release it until March 12, 2012 supposedly due to company policy. By law, I have to have some type of a registration on this vehicle within seven days. How do I register this vehicle without the title? It is now past the 30 days time period and now I will have to pay a penalty to properly register the vehicle I bought. I do not feel that I should be penalized because of somebody else's incompetence, arrogance or stupidity. I feel that my lender has followed the necessary procedures. I have done what I was necessary but Lendmark has deliberately put me in a bind on this vehicle. I can't even drive it without proper registration and now I have a payment due on a vehicle I can't drive.

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    Staff

    Reviewed Oct. 5, 2011

    Lendmark Financial told me that they would defer my mortgage payment, and then they started foreclosure on my property. I would never believe anything they say again. Now I'm loosing my home after 15 years, this is the worst company. They are liars. They will have to give an account for what they did.

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    Reviewed June 4, 2008

    Lendmark placed a deliquent status on my credit report for 200.00. This amount is what they say I owe after I filed bankruptcy. The bankruptcy was filed in 2000 and discharged in 2005. All amounts were paid. According to bankruptcy law, they cannot add anything negative about this account to my credit report because the bankruptcy law protects me from this. I have tried to explain this to them and I have also spoke with my attorney who stated that I am right they cannot do this. They will not remove this.

    I was not allowed to refinance my home because of this account lowering my credit score. Their negative marks have also force me to get higher percentages on other accounts. I am in danger of loosing my home because of them.

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    Lendmark Financial Company Information

    Company Name:
    Lendmark Financial
    Year Founded:
    1996
    Address:
    2118 Usher St.
    City:
    Covington
    State/Province:
    GA
    Postal Code:
    30014
    Country:
    United States
    Website:
    www.lendmarkfinancial.com