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Lendmark Financial
Overall Satisfaction Rating
1.14/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    1
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    5
  • 1 stars
    65
Based on 72 reviews that contain star ratings
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    Lendmark Financial

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    73 Lendmark Financial Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 7, 2018

    Very poor at communicating (no return phone calls, doesn’t answer phone and is very vague on giving information or answering questions in person), doesn’t accept auto-drafts, doesn’t update customer information after it’s given (moved months ago and updated the information over the phone and they still send everything to previous address).

    Likes to return your payment then charge you a late fee (or say they didn’t receive a payment when you have a confirmation code and it’s withdrawn from your bank statement so they can once again charge a late fee), and over the phone payments aren’t always recorded and are very often times down. Online payments are the same way. The only way to properly pay is in person and make sure they take the money out on the spot. This place use to be amazing when it was Springleaf. Unfortunately now I highly advise to look elsewhere for any type of loan. They are very shady and aren’t worth the stress.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 1, 2018

    Got a loan with Lendmark through a food service six months interest free. I then found out you can't pay online & you can only set up automatic payments when the loan is started!? So for the last six months I would call them at the beginning of each month, due date was the 9th. Only one time did they answer on the first call, so I would leave a message. Not even once did I receive a return call.

    Yesterday was August 31th so I called to make the last payment. The Lendmark rep looked up the account & debited my bank account. I said "that's the last payment correct?" The rep said "No, you have a payment due in September." I say "Isn't that the payment I just made?" I'm then put on hold. I was told the computer is still showing a payment is still due on September 9th. Another rep then confirmed that was indeed the last payment. I believe the floppy disc wouldn't read on their Apple IIe. Lendmark needs to get rid of the clowns in their office & set up payments on this new thing called the internet. What a waste of time dealing with these guys. Never again.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 27, 2018

    At first this company was ok, but they changed branch managers and she's awful! She doesn't have a pleasant attitude and doesn't know how to talk to customers! I have experienced being called on the day my payment is due, and being asked when I'm going to pay it? Like really, the business day isn't over with! Can you give me time? I have had to make half payments some months and they will call saying no payment was made! Records aren't very thorough! I've said, "Well I made a partial payment," they will check their records and be like, "Oh, I see it now!!!" Very frustrating and as others it seems the loan isn't going down! I so wish I could pay it off! I will NEVER get a loan from them again! There is a grace period, but they still call and harass you!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 20, 2018

    Constant harassment calls! Interest rate only loan!! Company is a Big ripoff. DON'T NOT GET THEIR LOAN! Seems like you will never pay it off. Something need to be done! Loan for $4,000 and few yrs later you still owe $4,000! What can we do to put a stop to this company!? HELP.

    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 17, 2018

    I ended up with Lendmark Financial when that company bought the company I had been dealing with. So after 2 years making my payments on time, I became unemployed for a year. I still made my payments on time until June 2018. I was still unemployed but at age 62 I was eligible to collect Social Security so I applied for Social Security retirement. I contacted my local office of Lendmark and told them I would be late and the reasons why, but that once I received my Social Security payment, I would immediately catch up. So when I did get my payment from social security I paid Lendmark all the past due, late fees and also the next payment due.

    After this I found out they reported me to the Credit Bureau and late and wrecked ny stellar credit. It went from 760 to 640 based on their one report! I called them and asked them if since I paid up everything and would not be late again, could they please help me with the credit report. The answer was a flat no! They kept telling me I deserved the bad credit because I was late. I reminded them that I kept in touch, and paid them instantly when I had the money and could they please help me with the credit report - Again a flat NO! Do not borrow from these people! You will regret it!

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    11 people found this review helpful
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    Rated with 3 stars
    Verified Reviewer
    Original review: June 27, 2018

    I scheduled an appointment with Lendmark Financial Services in Denton TX, about a week ago. I must say I was a bit hesitant and reluctant at first, due to all the negative reviews. However, after meeting with Roseana Sr. Loan consultant I was put at ease. She was very professional and answered all my questions. I will tell everyone once you've been approved for loan to please take notes and ask questions if you do not understand something in the contract. Roseana, did a great job from start to finish and my contract was affordable and was within my budget. I haven't had the negative experience as some of consumers has written in their reviews. Moreover, so far I'm pretty satisfied with my experience with Lendmark. I'll keep the consumers posted in the event if I should ever experience any issues.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2018

    Before Springleaf Financial changed to Lendmark Financial I could pay down what I owed with my normal payment. But with Lendmark it seems all or most of my payment goes to the interest. I know this is a higher interest loan but geeez. At this rate a person would never get a loan paid off. Springleaf was a fair great to work with company. Don't understand why Springleaf's business protocol did not transfer over to Lendmark. I would say don't take a loan out with Lendmark no matter how bad you need a loan. Try to work around it or go somewhere else. I had been with Springleaf for many years. I will never take another loan out with Lendmark if and when I can ever get this one paid off. So sad.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 30, 2018

    I have a loan with them to finance my vehicles. When I ask for a statement of payments, to my surprise every payment I made went to interest. So when I just talked with Lendmark and asked about it, I was told that it all goes to interest and none to principal. According to them that's if you're late, they also told me that they act like title pawn place. Being paying on this account for a year and my balance has not gone down. Really ticks me off, I'm not done with them yet. Know one thing for sure, they won't get my business and I'll make sure no one else uses them. I live in a small town and I can spread word about how they act.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 25, 2018

    I had a loan with this company and had problems reaching my branch manager as she was always out of the office. I tried getting a district manager then eventually spoke with a regional manager named Sharlene **, who was horrible. She belittled me, and told me I didn’t understand the loan process. She also told me that most ** don’t understand professional loans. I told all my friends to avoid doing business with them.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2018

    I had paid off a lease on a motorcycle I had to keep from losing bike. That was in July 2017, in February 2018 I sold the bike and paid loan down and refinanced the remainder into a new loan. Well I just received my title two weeks ago after several calls and arguments. The new owner of the bike had to have his lawyers send a letter to them and I had to threaten to not make my payments to get the title. The title comes in and isn't even in my name yet. It's a title from the original lender (loan paid off last July). So then it was a hassle at DMV getting a clear title which I also had to pay $300 more in property tax to get the title.

    While all this is going on I make one of my payments that is due on the 1st and my wife goes in to make the other payment at the middle of the month and they apply it to the wrong loan and then charge me a late fee on the one that was due. The problem I have with Darrell at the North Augusta, SC office is nothing is ever their fault. It's always yours or someone else's but never theirs. I will be paying them off in the next few months and will never go back to them at all. I dont recommend anyone using them for anything.

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    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2018

    Let me begin with I wanted to pay off all my credits cards in May 2015 so I took out a loan with this company and let me tell you BIG MISTAKE, I made monthly payments on time for 2 years. No issues. However at one point they took 2 payments out in 1 months so I removed my checking info so I would either call in the monthly payment or walk it in. So 28 months later I did not call my payment in. They called my cellphone not even out of the grace period mind you threatening to sue me garnish my wages. I HAVE PERFECT CREDIT MIND YOU. COULD NOT BELIEVE THIS!!! So I made the payment, walked it in and told the lady who helped me get the loan she is the only person to call me. I do not deserve to be treated in that manner, due to this I believe that my file was turned over to a attorney at only being 35 days late. 1st time ever.

    I called them and told them my company made a error and I would be able to make 2 payments but I could pay one. He refused. Sent my file to a attorney, till this day I am going back and forth with this attorney. I offered a settlement which would be the amount that I would of paid if I paid the loan off however they want me to pay the entire amount of the original note. Why would I do that. You ruined my credit, my PERFECT! I am almost 40 and was never late. Missed nothing. Just to think I took the loan out to pay off credit cards when in all it would of been cheaper to just pay the cards off and never deal with CON COMPANY. I filed BBB claims, you name it, the attorney general. At this point I am going to have to hire my a lawyer.

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    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 20, 2018

    What a horrible experience. Bought a car from a private party, financed it through Lendmark on December 6 2017. I just got my plates on 4/19/18. They sent my paperwork to the wrong county's DMV, despite knowing which county I lived in (it's on my ID and on my loan paperwork). After 4 and a half months and 5 separate trips to the DMV for temp. tags (had to take off work for each trip), they determined that the title had been lost (despite telling me otherwise the entire time).

    Additionally, when I took out the loan, I gave Lendmark a money order for the sales tax on the vehicle. This was also lost, and they've refused to refund my money. I've had to take multiple days off work to deal with the DMV on this, and they still have admitted no fault (they still blame the post office for losing the title and money order, even though they sent it to the wrong county). They also strung me along for months, telling me the county had the paperwork in their possession and was sending it back (complete and utter lie). They also told me they left me multiple voicemails which I don't have. I'm suing them for the sales tax in small claims at this point.

    So please, if you don't want to be blatantly lied to, strung along, and treated like your time is completely worthless, don't go into Lendmark. Their staff is so incompetent it's mind-blowing. They have made me come into their location multiple times for no reason whatsoever, and seem to think that 5 trips to the DMV for license plates is normal. They're a bunch of idiots who have no respect for other people's time or money.

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    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 15, 2018

    Borrowed money from this company, have made all my payment for 5 years. My balance has not gone down. They have hidden fees, they do not send bills with balance or interest paid. I have given them 200 a mo for five years and my balance has barely gone down. Will end up paying about 20,000 for a 3,000 dollar loan if ever being able to pay off. How does a company like this get around the laws, who are they paying off to be able to stay in business.

    35 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 3, 2018

    This company is a big joke! Just sent a $3957.50 check to the Bremerton branch... telling me I still owe $58.18... paid it. Get lost and good riddance. For those of you out there please do not use Lendmark Financial, they are not out to help you. So crazy. I even called to let them know the check was coming. Big crooks. That's what this company is made up of.

    28 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 27, 2018

    I went to a credit union and got a loan to payoff Lendmark they were. 27% and the credit union was 5%. The credit union contacted Lendmark for the payoff and sent them a check directly. Now years later they're saying I owe for loan Insurance. When I ask for a breakdown of the account all I received was a handwritten note saying I owe them 500.00 dollars and now they're starting to send late payment notices to the credit reporting agency. And one want to look at a class action Lawsuit I can't. Be the only one they're doing this to.

    31 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 6, 2018

    I got a loan in June of 2017, it has been a nightmare from the beginning! They never took out my first payment, I had to call them to take it out of my account like it was set up to do. Then my second payment was taken out 5 days early. Since then they have never taken or attempted to take my payments. The Pelham, AL branch manager Brian SUCKS. I asked for them to defer the loan and refinance to help drop the payments (BTW this was November 2017). I have called every weeks since then and I keep getting told, "I'm to busy, I will get to it today and call you back". Never get a call back... so I call again... same thing. Now they have sent it to their home office telling them I refuse to pay... Fortunately I have several of those conversations recorded. DO NOT DO BUSINESS WITH THESE PEOPLE.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 29, 2018

    This company is HORRIBLE! I have been dealing with them for a short time and they wrongfully repossessed my wife’s truck. They have spoken to me in the most disrespectful way possible. The Athens branch is an embarrassment to the entire company. Sarah ** along with her district manager, who refused to give me her name by the way, are some of the rudest most distasteful customer service personnel I have ever had the displeasure of associating with. I urge everyone to stay away from this company.

    They never tell you how much is owed and are sneaky about how much interest you’re paying. We have been paying for almost a year and the balance doesn’t seem to have moved. One time specifically we made a payment and it was taken from our bank but never posted to the company site making it look like no payment was ever made. Do yourself a favor, don’t even apply for a loan here. You’re in for awful customer service and interest rates that shouldn’t even be legal!

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    35 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 16, 2018

    My mother and I first got a small loan from Lendmark. Paid it off and everything was fine. We needed help again so we went back to Lendmark and we got the loan. This one was a little bit higher than our previous one. We've been making our monthly payments but the balance doesn't seem to move. I know some places have high interest rates but this place is outrageous with their fees. I know they have a lawsuit against them for excessive fees. I would like an attorney to look at my loan and see if it's legal for them to charge the amount that they do. The company I use is professional and nice but being ripped off isn't and I want to make sure because it should not take 6 years to pay $5,000.00. My car would be paid off before the 5000.00 and my car cost way more than 5,000.00.

    44 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 10, 2017

    Lendmark has not been completely honest when it comes to showing a balance or interest gained on a loan. I have complained to my Washington PA office but to no avail was there any explanation or positive outcome. The receipt monthly states they are undergoing computer upgrades and be patient please. IT'S BEEN A YEAR! Their business techniques are suspect. Maybe the Attorney General or some other BIG guns can help? President Trump made a statement he going after deceptive cheating companies. I hope he hurries and looks at Lendmark cuz they prey on the under privilege and needy. It feels like being robbed at gunpoint! About to call a local news station for investigative report!

    59 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 7, 2017

    No Transparency into my Lendmark Account. It's been about a year since I last saw a statement where I can view my debits and credits from the account. I pay a little more than the balance each month and at least have on several occasions paid double and yet my balance kept going up; even my credit report says I owe less than what I was told. The statements and online details ONLY SHOW HOW MUCH IS OWED. I have NO VISIBILITY into how much went to interest and what my balance is. I have made several attempts to obtain that information but no luck. Who can I reach out to get this information to implement controls to avoid these guys from arbitrarily raising my balance? Last thing I want to do is hire a lawyer.

    46 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 7, 2017

    I finally called Lendmark after 7 months of monthly statements being sent with no balance summary, no payment history information. All it states on this monthly statement is, "We are under construction." Really what kind of legitimate business does this? I have called and I get no answer. Has anyone else faced this. They call all the time wanting to give us more loans and are harassing even when you tell them to stop calling. WARNING: If you are thinking about getting a loan through these people run like hell!

    42 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 13, 2017

    After paying off my loan and waiting over 2 months for the title, I have to call them to ask when I will receive my title. They INSIST that the loan was not paid off. After having to speak OVER the person on the other end of the line they decide to actually hear me and come to realize that someone made a mistake on their end... Seriously, take a minute and listen to the customer before you spout off with useless information that is incorrect. I could have been understanding about a clerical error, but NOT about the customer service that jumped to conclusions without hearing what was being said. NEVER AGAIN!!! Title will be sent out via FedEX Monday. Never should have happened this way.

    28 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 4, 2017

    I don't like this company at all. They won't take the time to see what other options a person has and nobody from the main office will call you back and not only that they have a rude and attitude manager that works there. I am like this other people in the world. They are not a good company. Cause if they was they would find a way to get people business but that is not going to happen. And I also don't like it cause they won't use my boyfriend income even though it is cash but his boss can verify that he works for him.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 25, 2017

    Lendmark Financial here in Claremont California - Branch Manager could never properly explain why even with ON TIME Payments my original loan amount never decreased. Yes, I did fall behind when I was in a bind- however, I got caught up. I told her even when I was caught up I looked at my receipt after making a payment and only $50 went to the principal and $156 went to interest. She was upset and continued to say but "when you were behind"... I said I wasn't at the time of the payment.

    I spoke with her - co worker who tried to ask if "I wanted to re-finance" and if I needed some extra cash - most likely $100??? And start from scratch for a 5 year LOAN?? Really?? When the payments made NEVER go toward the principal? They are quick to send a letter to take you to court - Maybe BBB needs to realize these complaints from SPRINGLEAF/LENDMARK FINANCIAL consumers, and maybe we all should show up in court to fight these illegal practices from this company. I will NEVER use this company again.

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    35 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 21, 2017

    I have a recorded conversation with Scott verifying a final payment to settle/retire a loan. That payment was made via ACH during the recorded conversation. One week later Scott calls to inform me that more is owed to settle/retire the loan. The folks at Lendmark are clueless and unprofessional. The shop itself is nothing more than a predatory loan shark. Do not do business with them. My lawsuit will cost more than the judgment I'll win but worth it to close down this illegitimate business.

    43 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 3, 2017

    I paid off my car loan. Then waited approximately 45 days to receive the title. I never did and the manager I had talk to was not in. So, I went to the main Department of Revenue (on a Friday) to obtain the title. Once I got there I was told Lendmark had it. Then I found out it was in the manager's desk drawer! I asked them to overnight it to me because I had been waiting for the title in order to sell the car. They waited until Monday to overnight it to me!

    No sense of urgency with this company. But, they certainly want their money on time! I will never use them again!!! I contacted the Better Business Bureau to file a complaint against them and they never responded to them. BEWARE they are not with the BETTER BUSINESS BUREAU, nor have to answer to them. They want your money but they provide VERY BAD CUSTOMER SERVICE!!!

    UPDATE ON 07/10/2017: I reported earlier the misfortune I had with Lendmark sending my title. To make matters worse, I just found out they sent the wrong title. They all of a sudden found a more up-to-date title, after I called to say the Department of Motor Vehicles would not accept the title for the new owner to register the vehicle. I was livid!! They never bothered to send the right title. They do not need to be in business. The manager blamed it on poor staff. She is part of the poor staff!! Her name is Amy... Only do business with Lendmark if you want heart-ache and PROBLEMS!

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    45 people found this review helpful
    Rated with 1 star
    Original review: June 14, 2017

    I took out a loan for a dire emergency with Lendmark. Everything was going well until I fell into a hardship situation. I even know the employees that work for the local branch I went to in Collinsville, VA. We worked together at another finance company previously. Lendmark employees went into my checking account on 3 occasions without my permission and took out money. I had them blocked at the bank and called the local office & was told by the manager she actually heard the conversation with myself & the employees. I advised that was a blatant lie & I wanted to hear the recording. Never was I allowed to. So I stopped paying until I could speak with the corp. office who has yet to respond to my calls & letter. Now I have been threatened with legal action. So guess I will be contacting myself an attorney. I would NEVER recommend them to anyone.

    40 people found this review helpful
    Rated with 1 star
    Original review: April 25, 2017

    My payment is due on the 20th and I wasn't going to have the money until the 2nd of the next month. She said she would not wait for me to pay it then so I ask or what and she would not give me a direct answer. So I directly ask her if she was going to take my truck or what and would not give me a direct answer. She said that I could write them a check and it would not go through my bank until the 2nd of the next month. I told her that I did not want to do that because if they send it through it would cost me a 29 dollar overdraft fee on my account. Her response was that it was better than lawyer fees which I took as a threat. Refused to answer questions that I ask her and only want to have me listen to her and not say a word.

    Then she told me that if my payment was one day late they could take my truck so I ask her if that's what they was going to do and she refused to give me a straight answer. I know they have to try and keep things on time but things happen and they could charge a crap load of charges and the interest rate is ungodly. I would like to change my account to my local bank and tell this woman to stick it. Just because she is new and power hungry does not mean that she has to be a witch.

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    40 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 17, 2017

    Called Lendmark today to see what my payoff would be. Tells me price higher than what is showing on statement. Apparently when you make a payment they only take off interest and not whole payment. Does not make any sense. Also tried to make half payment put one time and was told they could only accept whole amount and by end of month.

    33 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 16, 2017

    I consolidated a previous loan with these sharks. We did the loan in 2016 November. We came into money and decided to get rid of this burden at 32%. Tried to pay it off over the phone and no help. Tried online and wouldn't let me. Loan was 5 thousand and we went through futile attempts to pay it off. Now we need to drive 57 miles to get rid of it. Unscrupulous and dishonest. Steer clear they are loan sharks! Next step Consumers Affairs!

    53 people found this review helpful
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    Lendmark Financial expert review by Barbara Friedberg

    Founded in 1996, Lendmark Financial Services offers individuals personal loans across the U.S. The company is headquartered in Covington, GA.

    • Loan amounts and terms: Lendmark offers loans from $500 to $15,000. Their rates, terms and payments are fixed.

    • Convenient application process: Borrowers from Lendmark can apply for a loan online or at a branch.

    • Customer service options: Lendmark provides several different customer service options, including e-mail, by phone, or in person at a branch.

    • Improve credit: Lendmark reports payments monthly to all three credit reporting agencies so on-time payments may help improve borrowers’ credit scores.

    • Best for: Lendmark makes loans for various personal needs such as seasonal expenses, major home repairs, emergencies and debt consolidation.

    Profile picture of Barbara Friedberg
    Barbara Friedberg Personal Finance Contributing Editor

    Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

    Lendmark Financial Company Information

    Company Name:
    Lendmark Financial
    Year Founded:
    1996
    Address:
    2118 Usher Street
    City:
    Covington
    State/Province:
    GA
    Postal Code:
    30014
    Country:
    United States
    Phone:
    (866) 413-8340
    Website:
    www.lendmarkfinancial.com
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