KeyBank Reviews

Stay away from KeyBank! I opened a KeyBank account over a month ago, due to a good promo that they were running. Out of nowhere, my debit card wasn't working, so I decided to give them a call. They told me that my and my wife's account is being closed. After a few days of trying to get through to the fraud department, I spoke to the woman who actually closed my account her name was "Sara". She said ,"KeyBank has a right to close my account without providing any reason or notice." She was extremely rude and didn't want to give me any information. When I called again, she said she doesn't feel conformable talking to me as I sound like a different person.

A 19 cent overdraft is currently costing me $349.00 in late fees and overdraft fees. All because key bank posts debits before credits. I deposited my paycheck and then withdrew the majority of the funds I deposited. Unknown by me, I had been hit with a overdraft fee of 37 dollars, which meant that when I withdrew an amount that I thought would leave me with plenty in the account, actually exceeded my available balance. Thus incurring another overdraft fee. Confident I had a few dollars in the bank, I continued to use my debit card 3 times at Redbox for 1$, 3$. and 1$. Also, I used it at maverick for a 6$ pack of smokes and for a pastry and soft drink.

I opened my account with Key Bank at University Village Branch in Seattle, Washington. The bank was running a promotion of iPod-touch reward for opening a new account. I satisfied all of the requirements to receive my iPod. It is written on the bank reward that the customer will receive the iPod-touch within 90 days of satisfying the reward requirement. It has been 120 days and I received no reward or no word from the bank. I inquired with the bank branch manager, Usha, a few times regarding this. The branch manager I spoke to told me that I did satisfy the reward requirement. She said that she would be looking into it, but she no longer responded. I know this problem did not apply to all their customers. I just believe that the bank is so bad and so wrong by not sticking with their offers and playing this reward hoax to some of their customers.

Key Bank needs to be taken to court! I deposited cash in the amount of $550.00 on Monday morning. I then went and charged 3 items during that day. I knew I had enough money in there because I checked my balance. They charged me three NSF fees because they put through my debits before my deposit from Saturday. All transactions on the weekend should be posted on Monday, however most banks put through your credits first but this bank does not. Even if this all occurred on same day, it doesn't matter. They are thieves and need to be stopped!

You know there are some very serious federal crimes being committed within banks against the consumer concerning foreclosures. These are crimes that no one is talking about. I know because I've lived it and hear what the news is reporting today and they never mention what has occurred to me. I have the documents to prove most of these federal crimes; all but the proof that there has been collusion, however I do have the road directing me to this collusion. I believe my situation to0 be RICO.

I am 18 years old. I opened my first checking account with Key Bank in July of 2010. It is October, so it has been 3 months. In these 3 months, I have never been so ****. They charge me with overdraft fees every chance they get and hold my checks as if it is theirs. When I withdraw money from my account, it seems every time my check is on hold and they charge me with more over draft fees.

My wife and I have had several CDs at Key Bank during the past 4-5 years. We received a notice that one of the CDs was maturing. My wife went in to close the CD on the maturity date as we wanted to invest the funds in an Ohio Bank that paid better interest. When we got our receipt for the transaction, we were charged a fee for a "Official bank check". She did not ask for an "Official Bank Check." She was not informed that there would be a charge to get our money. This is only one of a number of poor customer relations we have experienced with this bank. I recommend people look elsewhere to take their business. Loss of funds, not a major amount, but when taxpayers paid to bail out banks such as this one, why should they have to rip us off again when we withdraw our funds? Enough!

Key Bank representative called me and asked if I wanted to join the rewards program using my debit card. I was told the first year was free. I would have to cancel by 8/25/10 to avoid the $20 annual fee. I called Key Bank on 8/25/10 to cancel. They said it would cost me $5 to cancel as they would need to issue me a new debit card. I was not told there would be a fee to cancel. Key Bank said I could cancel the checking account - which I did.

I opened my account on 04/21/10, Key Bank was running a promotion of $150 in cash for opening a new account. I was misled about how to qualify for promotion and when I called Joseph he told me that these is nothing he can do now. That it was my miss understanding. I want my $150 that was promised to me and I will close my account and tell everyone not to deal with Key Bank and Joseph, "relationship manager."

The OD fees are ridiculous and the polices in regards to deposits and transactions is horrible. I checked my balance everyday and it never actually matches what is in there. I got hit with over $800. 00 in OD charges because of the fact that a check I deposited was held for 2 days and the pending transactions were posted even though they did not really clear until the next day. Even with the OD charges my account balance still showed a positive balance.

Key Bank has been charging me excessive overdraft fees. I check my account on a daily basis online. There are many times a purchase or automatic deduction does not show up until a few days later. This later on can result in an overdraft fee of $39 for each item. Example on a recent incident: I used my debit card for a $1 movie RedBox rental, a $5 at McDonald's, a $7 grocery purchase. I knew my account had about $20 remaining balance with a direct deposit scheduled in about two days. The next day, I checked my account. They have charged me an accumulated $20 regional ATM fee, which is when I don't use one of their ATMs in that month.

I was hospitalized in February 2010 with first a kidney stone blockage, followed by surgery, and complications which resulted in blood clots in my legs. My husband's overtime was eliminated around the same time, and a layoff was being mentioned. Knowing that we would hardly be able to pay the RV payment (our primary residence) in the following months, I immediately called Key Bank and explained my recent situation, requesting help before we became delinquent in payments (Feb 24). I was told that I would have to send in data to see about qualifying for a reduction or modification.

I went to the ATM machine on 2/08/2010 to withdraw $2'400 and the machine only gave me $1'800. The ATM machine kept the other $600 and the bank teller said that I would have to get in touch with you to get my $600 that the machine kept. Please help me with this matter, thank you.

I am complaining two incidents that happened when BofA sold our loan to Key Bank. First of all, we were not notified that the loan was sold. Our September loan payment to BofA was paid just the same through our electronic banking. So when October's payment didn't come out as usual, I called to find out why. I was then told our loan was sold to Key Bank, and shortly after that, we received a late payment notice from Key Bank stating we never made the September or October's payment. We quickly overnighted the October's payment and provided proof that the September payment was taken by BofA. Key Bank charged us over a $200 late fee and told us that it stands regardless of what occurred. Also, on our end, it appears that the September payment that BofA took was never applied to our loan, tax or impound accounts. I have asked for statements and they have not sent any, or even a 1099.

I was reading your article on the sham called bank overdraft fees on ATM cards, when I thought I'd add to the discussion. My son made the mistake of transferring money from his checking account to his savings account on his bank's website--when he had meant to do the reverse. Meaning that he had insufficient funds in his checking account, and now he had less. The bank allowed the transfer and charged him an overdraft fee of $35. He then went out and used his debit card to spend what he thought he had deposited in his checking; and it cost him 3 more bank fees. You would think that the bank's website would not have allowed him to transfer funds he did not have, but it did. Terrible website!

i have a home mortgage.my problem is i don t know where to send my payments.i have been told that the company has been sold two are three times but each time it is i am never contacted.i have to call around toget imformation about where to send my payments.i have not been able to make a payment since march because no one knows anthing about my account. i have at least 6 numbers in my records of different places i have made payments. ever so often the addresses kep changes. can you advise me as what to do with out knowing what company it is?i even went back to where i first got the loan and could not get any information

I went to Key Bank to open up a joint account with my wife. I already have 3 accounts with them. We were confronted with questions that our banker referred to a being mandated by the Patriot Act. Initially the questions were benign, relating to our citizen status and other public matters. They she asked this question, "Do you perform any foreign political functions?" (This is verbatim) I was so alarmed by the nature of the question and its Macarthiesque nature I stopped the process of setting up the account and my wife and I left the bank. I have called the offices of Congressman Tim Ryan and Senator Jerrod Brown and no on at those offices were aware of such a question and after extensive internet search I find NO mention of such a question. I was told that if I answer yes to the question I would be quizzed as to the nature of that "foreign political fuction" and that if I refused to answer the question I would not be able to set up the account. I was even refuse a copy of the questions. I merely was to ascertain whether the patriot act does indeed authorize those questions for EVERY individual who seeks to open up a personal banking account.

I wrote an HSBC check in the amount of $10,000 during July 2004 payable to Key Bank NA. The check came back due to insufficient funds. The money was redeposited and the funds were subtracted from my HSBC checking account. Key Bank claims it never received credit for the funds and claims the check was returned a second time for insufficient funds. I am stuck in the middle as HSBC bank claims the money was properly paid to Key Bank while Key Bank claims it never received credit for the fundsd in question. In the meantime I'm out $10,000 plus earnings. Do you have any advice as I have figting this now for quite some time.

Key Bank is now returning items on checking accounts based on "pending" debit transacations, but not taking into account "pending" credit transactions. Our first instance of this occurred in December where there were several pending debit transactions, but there was also a pending credit transaction from a retailer. Several of our items were returned and we were charged overdraft fees of $37.50 per item, even though the pending debit transactions did not actually clear the account until days later, after the pending credit transactions cleared. At no time online did our balance show that we were in danger of having items returned. The balances for each day showed positive and the available balance showed more than enough to cover the debit transactions.

I looked at my account one day and everything had cleared. The next day I looked and the bank had rearranged the transactions entering the deposit last so they could charge several overdraft fees. Wells Fargo does the same thing. Sometimes I need my check the day I get it. The bank does not hold the check but changes the order of transactions to charge fees.

Had an account with bank. At the time of opening account I did not take an overdraft provision. Due to circumstances beyond my control I did have overdrafts on my account. However the Bank had initiated so many new fees since my opening my account I finally got fed up with the Bank and chose to close my account. I notified the Bank both by mail and by e-mail. They refused to accept this form of correspondence despite the fact that I am disabled and unable to jump at someones request(I considered it a demand).

In June 2002, I paid a settlement amount to have my credit repaired. The money was sent Western Union and a letter stating that my credit would show "settlement paid in full" was received. It is March 2003 and my credit still shows the same balance being owed and a bad score on my credit bureau. I have contacted them many times. The last time (3-12-03) I talked to the same man who I worked with in June of 2002. He told me that he remembered me well and that he would take care of everything on 3-13-03. On 3-13-03, I called hiim back to make sure that everything was taken care of, and a lady answered - stated that 3-12-03 was his last day of employment with their company. The name of the company is Tabula Rasa Inc at 888-868-9846 and they were handling the account. The truck was returned voluntarily (which is also not noted on my cbr) due to family situations beyond our control.

At teh end of each billing month, my bank adds my interest to by chrge account, often sending me over limit even though I am more than one hundred dalloars below limt on actual charges. then they charge me an over balance fee because the interest has busted my account. Is that legal? Cab they really charge me interest onthe interest? Can I stop them?

In February 2002, I mailed a deposit to my bank(keybank), I am an hour away- so it's easier to mail them. Assuming my deposit made it there, I went to the store and got groceries. Come to find out- it never made it, along with an additional deposit. Well- needless to say, I was charged an NSF fee for a check that was short $7.00. No problem. BUT- my account was totally wiped out- and being laid off, the deposits I mailed were IT for my money. Following this, they charged me a reoccuring NSF overdraft fee of $25.00..and they KEPT charging these fees back and fourth until my account was showing a negative $272.00!!! I mailed a $30- money order which covered the origional bounced check- along with another $40-(that NEVER showed up) and another $100-money order (that never showed up). I have accumilated $154.00 in BOGUS fees. I have called a dozen times, driven an HOUR to the nearest branch- showed stubbs from the money orders, and they STILL refuse to credit ANY fees.

I had a automobile loan with key bank. They received my payment for the balance owing on 1/9/02. It was a MasterCard payment - through a balance transfer program with Citicard. I started calling on approximately 1/23/02, bebause I had not received the title and the person I sold the car to was calling me everynight. I was told they had to wait 10 working days to make sure the payment cleared. This didn't sound right to me, since the transaction was on my credit card and sent directly from the credit card company, but I relayed the information to the buyer of the car. We waited, and then I called again on about the 27th because I was getting worried and harrased by the buyer too. They told me the title was sent on the 24th from Boise, Idaho. That is only a few hundred miles.

During my first year of college, I open a small Checking Account with Key Bank. After my graduation, I decided to close the account. I closed the account without any problems. About a month later, I started to receive letters stating that my account was over drawn. I quickly called the customer service line for clarification on the matter. I was informed that my account was had not been closed. The person on the telephone assured me that my account would be closed and the over draft taken off the record. A month later I received another letter stating my account was overdrawn and being closed; also that I was being reported to Chexsystems I again called Key Bank. They again informed me that my account had not been closed. I was told to call corporate to sort out the problem. However, corporate told me to call my local banking branch. This when on and on for 2 weeks until I was told that I could receive a letter stating that my account was placed on Chexsystems be mistake but they would not take my name of the system. They stated that it was not possible and not their policy remove names from Chexsystems.