KeyBank Reviews

I’ve had problems since day 1 with KeyBank. Right now key bank has restricted access to my accounts for fraudulent activity but no other information given. It’s been 3 days I don’t know what’s going on as I get the run around. Funny thing is, when I had over 300 dollars in merchandise I did not receive the bank did not back me up. That is fraud but no instead they lock me out my account. Our even better the extended waiting period for a check to clear because I used the mobile upload. So 2 weeks for a government check to clear. If you want issues and enjoy wasting your time then key bank is for you!

If I could give Key Bank zero stars I would. As a small business owner take your business anywhere else, especially if you are just getting started. They have hidden fees and charges that you can't get a straightforward answer on. When you try to speak with a live person via the online chat option or requesting a call, you spend hours doing a small task and have to repeat questions that never get answered and then the chat ends, or they offer to transfer you to someone else.

Poorest of off shore customer service. Local Walnut Port PA branch woefully inept. I HAD 2 accounts with $12,350 + combined yet they managed to NSF a rent payment personal check for $1,554.00 the refusal to admit responsibility and HIDE, compelled my closing both accounts and requesting by verbal demand the closure with surrender by bank checks both my accounts as I am nearly 100 miles from the nearest NY branch. But give them credit they offered, but have no intention, to cover all costs I incurred thereby, sorry but **!

I can't believe how bad this bank has become. I have been with them for over 30 years with checking, savings and in the past CDs. They were good before, not anymore. It's time to move on with a different bank that has Competence.

KeyBank has a company-wide policy where they don’t issue provisional credit to small businesses affected by fraud until their investigation can be completed. This can take up to 90 days. I’m a bit paranoid about fraud, so I check my bank accounts every day. Over three weeks ago now, I checked our business checking account with them and discovered that somebody had placed two separate charges totaling over $1,800. I did not get a fraud alert, despite these charges being made to two incredibly odd vendors and being for such high dollar amounts.

KEYBANK HAS TERRIBLE FRAUD PROTECTION. After almost 8 years of being a client with 0 issues I cleaned out my account and left because I learned the hard way they have essentially THE WORST SECURITY AND CUSTOMER SERVICE OF ANY BANK I KNOW OF. First review I've ever written because I don't want people to get screwed over like I did. Got scammed by a job posting and my bank account was compromised. I had a bad feeling about it and called the bank immediately, then filed a police report. They immediately locked me out of my account completely, day before the end of the month when my rent and credit card and bills all come out of my account. They basically said not their problem. Luckily I was able to get my mom to connect her account to pay my bills so it didn't mess up my credit, since I have never had a late payment in 10 years and almost did thanks to KeyBank.

I was buying gift cards to be able to do some online casino play because the KeyBank debit card I had wouldn't work on BetRiver online. Now I get a call from Mr. Antonio ** of their Fraud Department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going back to them. At least they treat me with respect. Remember his name...Antonio **.

Inherited CD from deceased relative and kept deposits in CD until maturity to avoid fees. Unable to ACH or wire funds to another bank without going into the branch office 3000 miles away. KeyBank was unable to provide a solution. Bank elsewhere. This bank is living in the stone ages technology wise. Best to bank with a modern organization that supports customers that are not near a branch.

Do not use KeyBank!!! Go elsewhere. My account was hacked on multiple occasions and I've had to get a new debit card three times. I also deposited a check and was denied access to my money for several days because the back office refused to release the funds. I've called multiple people at the bank and no one will help me including the back office. This bank is unacceptable! I'm closing my account when my funds are available and recommend you guys seek a different bank like Chase or Huntington. A more honest bank.

Moses Lake, WA branch has a terrible customer service. They always hire new people, and for some odd reason are always understaffed. Anytime you come inside the branch you'll end up staying in line for a long time until you'll get some kind of help. I'm considering switching banks.

My advice is simple, don't deposit in this bank more than you can afford to lose. I deposited a check 4 months ago, but it's not yet available, each time I call there's another excuse as to why it's not been released or resolved. I did take any step they requested and it's still not released or returned to issuer, at this point they claim it was returned to the issuer a month ago but it's still not returned as per the issuer. They claim they are an FDIC-regulated bank, it doesn't seem to me that it is.

I went online to check our account and found it locked. I called in and was told the account was under my wife’s name???? We have had the account from 1990 to present. I am on the account but my wife needed to call in?? She told me only my wife can unlock it. Ridiculous, I do the bills and take care of the accounts. She has never called in on our account, only me and today told I could not unlock the account. There isn’t even a key bank where I live so I think Key Bank needs to go….I used her social and unlocked it. The lady I talked to was wrong. I’m on the account so what was the problem. I would love a return answer about this.

I have been with this financial institute for over 30 years! Just recently refinanced my home with them and literally needed to walk all of the KeyBank Departments through the process and also had to follow up with them day after day to make sure the tasks were getting done and completed correctly. I also had numerous errors in the paperwork that needed to be revised/fixed- completely inaccurate in their execution. Secondly, I was victim of debit card fraud, contacted the bank immediately. Identified all of the fraudulent charges and to stop all payments. They processed 2 of the fraud payments and I received a letter stating I did not contact them within 60 days of the charges- which was completely false.

After a tried to deposit a check via taking a picture of it (a feature in there app) it disappeared from there system for a time. I physically went to a branch location to see what occurred; I was instructed to simply do it again which I did. A few days later I get a letter saying I committed some kind of fraud against them even though I was filling there explicit instructions. A simple misunderstand I thought. Upon talking to a senior employee it became clear that I was kicked out of key bank with no recourse. There are three companies I avoid using because of my treatment by them and key bank will always be one of them. Avoid them-you will always have much more help when issues inevitably arise.

I terminated my 30+ year relationship with my previous bank after having enough of their deteriorating service. Moved my accounts to Key which initially didn't go as smoothly as I expected. They totally screwed up on my checks and it took several weeks before I had properly printed ones. Nevertheless, everything has been better than expected since. I have checking, two savings safe deposit and credit card accounts. My assets are sufficient to qualify for Key's "Private Client" designation which doesn't require as much $$$ as you might think. This entitles me to no fee services and a high cash-back rate on my credit card purchases. Key's on-line banking services, which I use heavily, are excellent. Irate them 9 out of 10 with a few minor quibbles. I've needed phone support a couple of times and it was excellent. Their support staff is domestic and well trained. Overall, I am very happy with Key's services.

I can honestly say that manager Matthew ** at Key Bank in Newberg OR is the worst banker I've ever dealt with. Sent a check to my nephew as part of the settlement of my father's estate. He deposited the check at Key Bank and it cleared 7/31/24, but they won't release the money. I called Mr ** and he was rude from the get go. Feeble excuses are all my nephew is getting. I almost wonder if Key Bank is suffering liquidity problems.

I've never seen a bank ran so poor. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

If you want your business to survive - find another bank for your business account! I had my accounts debit card hit for over $15,000 in fraudulent charges. Key ignored the max daily withdrawal limit on the account and even paid several overdrawn fraudulent charges. Then they charged overdraft fees and low balance service charges on top of that. This happened almost 2 months ago and I still have no money in my account from the charges even after reporting them within 12 hours. Key will not have your back! Calls for updates get the runaround or are completely indifferent.

DO NOT USE THIS BANK!!! I cannot stress enough how horrible it is. I opened my account 3 weeks ago and still have received my ATM card. I was promised it today, now told maybe in the middle of next week! And it literally took 6 days to transfer money from one account to another. Horrible!!!!!

I have had good and bad experiences with Keybank but this last one blew my mind! I have a 3000 dollars secured credit card with them. I noticed when I went to my online banking I only had a balance of 20.00 when it should of been 3000. There were no details online to clue me in what happened to my funds, it's wasn't tell. I called. I found out they were holding my money because I owed them for a 3.00 dollar goggle payment. For that reason they held my money!!

I tried canceling a fraudulent transaction through Zelle within hours of realizing the scam. After disputing the claim twice and getting the executive office- I was not protected or backed. KB takes NO ACCOUNTABILITY for their partnership with Zelle. I am told, or was given the “excuse” that Zelle is a third party vendor and KB does not work directly with them. Please tell me how a financial institution partners with a vendor that provides no financial protection. I was not advised to call Zelle. I even provided the bank with all the leg work I had done to investigate the fraud. Names, emails, nothing mattered. I guess the message should be- Scammers have at it! You have more protection than the actual customers! 20 year relationship with this bank. OVER.

Do not bank with Keybank. When I signed up for the account there was no minimum that needed to be in the account and I thought it was a great account to have to use to be able to contribute to my retirement account. My account was closed without my consent. The only explanation I received was that I didn’t use the account for 2 months. No one should dictate how often you use an specific account, especially when I had 3 other accounts I used through them. With the economy, and recently being hospitalized, I haven’t been able to contribute to my retirement account as often so of course there wasn’t any activity. There was no communication from KeyBank about the account needing to used before it was closed at all.

You cannot see a list of transactions on their bank site. Let me repeat: you cannot see an accurate list of transactions on their bank site. That's wild. Even Venmo gives you a better idea of your account. The only way to accurate seeing transactions in your account(s) is to wait for the monthly bank statement. Using their online web portal or even downloading CSV files does not give you an accurate idea of money going in/coming out. In fact deposits are one file, checks are another, and some certain types of transactions will not show on any type of file. Save yourself the headache, and bank with literally anyone else.

We have had a very sad experience with Key, but could not be more delighted to have cut ties. We are a small-town family from Upstate NY. Key appeared to be a bank with local ties that could actually support travel and business beyond the area. In fact, their local staff have been quite friendly. However, their larger low-rent approach to banking business means that they have very very thin security to offer customers. On a trip to Mexico, we were defrauded of $500 in a very obvious scheme (CLIP MX*ALIMENTOS Y BE CIUDAD DE MEX (**)). This was one of nearly a hundred legitimate charges. We caught and reported the event immediately. Key responded like other banks have in our past: they appreciated our responsible reporting and refunded the defrauded amount.

This isn't a bank. It's a place that takes your money and keeps it hostage. Only was with them for a month and they froze my account without even telling me and the bills I paid they stopped the payments and I got charged late fees and the so called bank never refunded anything that I got charged for. When I finally got a hold of someone to find out why my account had been locked/frozen they told me they suspected fraud. So I went to the local branch and we went over everything they suspected fraud with. They came up with six withdraws of fraud. I had to write down and explain what every withdraw was for and here's the kicker. They made me go get it notarized in which I was charged 5.00 for that. Days go by and didn't hear nothing so I called and was told that they wanted to see my truck loan statement from my other bank. I told them to shove their account up their **.

Thieves. You're really going to keep my $7k+ for 7 days? Who does that. Thieves, that who. Next time somebody deposits a check, please let them know you will be holding it hostage for 1 week so they don't use that money. Especially right before Thanksgiving.

Opened up a checking account because Keybank was offering a $200 bonus if I deposited $500 within the first 60 days. I made a deposit of $375 on Wednesday and another of $125 on Friday…$500 right! Keybank told me I didn’t qualify for the bonus because the $500 deposit wasn’t made all at once?! Closed my account on the spot! Avoid this bank if you value your time and money.

I applaud KeyBank for ease of use of their online banking service, especially the use of keeping login simple with security questions rather than an annoying "code" to be sent to one's cell phone! I hope this trend continues.

When I had a debit card they didn't let me know I went $2.00 over the spending amount until they added fees for a total of $750.00. 2 times they locked me out of my online account for 24 hours and made me change my password because they felt like it. I went for a $10,000 loan, having over $50,000 in the bank and they said NO? When I got an annuity they tricked me into signing a form so they could get full control of all my money (1,000's of $$$$) when I pass away! When I went to withdraw money, they refused to give me the funds in cash, they insisted I take a check? I do NOT trust them with any of my money, nor would I recommend them!!

Stay away from Laurel Road. They will hold your money for a long time.