KeyBank Reviews

I've never seen a bank ran so poor. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

If you want your business to survive - find another bank for your business account! I had my accounts debit card hit for over $15,000 in fraudulent charges. Key ignored the max daily withdrawal limit on the account and even paid several overdrawn fraudulent charges. Then they charged overdraft fees and low balance service charges on top of that. This happened almost 2 months ago and I still have no money in my account from the charges even after reporting them within 12 hours. Key will not have your back! Calls for updates get the runaround or are completely indifferent.

DO NOT USE THIS BANK!!! I cannot stress enough how horrible it is. I opened my account 3 weeks ago and still have received my ATM card. I was promised it today, now told maybe in the middle of next week! And it literally took 6 days to transfer money from one account to another. Horrible!!!!!

I have had good and bad experiences with Keybank but this last one blew my mind! I have a 3000 dollars secured credit card with them. I noticed when I went to my online banking I only had a balance of 20.00 when it should of been 3000. There were no details online to clue me in what happened to my funds, it's wasn't tell. I called. I found out they were holding my money because I owed them for a 3.00 dollar goggle payment. For that reason they held my money!!

I tried canceling a fraudulent transaction through Zelle within hours of realizing the scam. After disputing the claim twice and getting the executive office- I was not protected or backed. KB takes NO ACCOUNTABILITY for their partnership with Zelle. I am told, or was given the “excuse” that Zelle is a third party vendor and KB does not work directly with them. Please tell me how a financial institution partners with a vendor that provides no financial protection. I was not advised to call Zelle. I even provided the bank with all the leg work I had done to investigate the fraud. Names, emails, nothing mattered. I guess the message should be- Scammers have at it! You have more protection than the actual customers! 20 year relationship with this bank. OVER.

Do not bank with Keybank. When I signed up for the account there was no minimum that needed to be in the account and I thought it was a great account to have to use to be able to contribute to my retirement account. My account was closed without my consent. The only explanation I received was that I didn’t use the account for 2 months. No one should dictate how often you use an specific account, especially when I had 3 other accounts I used through them. With the economy, and recently being hospitalized, I haven’t been able to contribute to my retirement account as often so of course there wasn’t any activity. There was no communication from KeyBank about the account needing to used before it was closed at all.

You cannot see a list of transactions on their bank site. Let me repeat: you cannot see an accurate list of transactions on their bank site. That's wild. Even Venmo gives you a better idea of your account. The only way to accurate seeing transactions in your account(s) is to wait for the monthly bank statement. Using their online web portal or even downloading CSV files does not give you an accurate idea of money going in/coming out. In fact deposits are one file, checks are another, and some certain types of transactions will not show on any type of file. Save yourself the headache, and bank with literally anyone else.

We have had a very sad experience with Key, but could not be more delighted to have cut ties. We are a small-town family from Upstate NY. Key appeared to be a bank with local ties that could actually support travel and business beyond the area. In fact, their local staff have been quite friendly. However, their larger low-rent approach to banking business means that they have very very thin security to offer customers. On a trip to Mexico, we were defrauded of $500 in a very obvious scheme (CLIP MX*ALIMENTOS Y BE CIUDAD DE MEX (**)). This was one of nearly a hundred legitimate charges. We caught and reported the event immediately. Key responded like other banks have in our past: they appreciated our responsible reporting and refunded the defrauded amount.

This isn't a bank. It's a place that takes your money and keeps it hostage. Only was with them for a month and they froze my account without even telling me and the bills I paid they stopped the payments and I got charged late fees and the so called bank never refunded anything that I got charged for. When I finally got a hold of someone to find out why my account had been locked/frozen they told me they suspected fraud. So I went to the local branch and we went over everything they suspected fraud with. They came up with six withdraws of fraud. I had to write down and explain what every withdraw was for and here's the kicker. They made me go get it notarized in which I was charged 5.00 for that. Days go by and didn't hear nothing so I called and was told that they wanted to see my truck loan statement from my other bank. I told them to shove their account up their **.

Thieves. You're really going to keep my $7k+ for 7 days? Who does that. Thieves, that who. Next time somebody deposits a check, please let them know you will be holding it hostage for 1 week so they don't use that money. Especially right before Thanksgiving.

Opened up a checking account because Keybank was offering a $200 bonus if I deposited $500 within the first 60 days. I made a deposit of $375 on Wednesday and another of $125 on Friday…$500 right! Keybank told me I didn’t qualify for the bonus because the $500 deposit wasn’t made all at once?! Closed my account on the spot! Avoid this bank if you value your time and money.

I applaud KeyBank for ease of use of their online banking service, especially the use of keeping login simple with security questions rather than an annoying "code" to be sent to one's cell phone! I hope this trend continues.

When I had a debit card they didn't let me know I went $2.00 over the spending amount until they added fees for a total of $750.00. 2 times they locked me out of my online account for 24 hours and made me change my password because they felt like it. I went for a $10,000 loan, having over $50,000 in the bank and they said NO? When I got an annuity they tricked me into signing a form so they could get full control of all my money (1,000's of $$$$) when I pass away! When I went to withdraw money, they refused to give me the funds in cash, they insisted I take a check? I do NOT trust them with any of my money, nor would I recommend them!!

Stay away from Laurel Road. They will hold your money for a long time.

I opened Savings account online using a promotional code that I received by email from Keybank. I then contacted Keybank through chat to confirm my eligibility for the offer. Kaylee from Keybank confirmed meeting all the requirements and attached note to the account referring the promotional code. I contacted Keybank after more than 90 days to follow up on the reward and Lindsay in chat refused to process the rewards saying that the promotion was not used when the account was opened.

Stay away from KeyBank. Worse customer service ever and. They holding to my funds and not releasing it to me. Can't get help and no one is actually trying to explain why they are doing this. Worse bank ever.

I would give zero stars if I could. They put a hold on a mobile deposited check. 500 bucks. Called over 10 people with customer service and the banks themselves. Zero help. No reason for the hold. My boss said they took the funds from her BECU account the day after I deposited the check. No one knows why they are holding it. They said 9am next day deposit. Then it said May 22nd. Then May 26th. Still nothing. They claim they can't cancel it. I couldn't buy food or pay bills that are now late. Once it deposits I will be closing my account. This bank is horrible. Zero problems for almost 4 years. Until they stole my money. Wow.

My secured credit was 39.00 over limit 339.00..I transfer 65.00 from my KeyBank checking to KeyBank credit card. It showed me available balance of 20 something bucks. 10 minutes later I transferred 170.00 to credit card the same way, it showed my available balance 194.00. That night I purchased food for 24.50. The next day trying to get a hat and gas, my card was declined saying no available balance and deposits still pending. How was I able to buy food last night if that was so.. Keybank didn't know anything, I talked to 3 different people with 3 different answers and I still didn't get it resolved. Had to call a buddy up to loan cash for gas while stuck at the station..First thing Monday I'm switching to another bank and use their services..A bank that can solve problems.

I received an advertisement in the mail to receive $500 for opening a checking account with one direct deposit before 12/9. I opened the account on 11/15/22, so I had to have the direct deposit completed in 60 days from 11/15/22 which was before 1/15/23. When I attempted to request the transfer of my direct deposit to my new Key account, the website stated that the NYS website needed to temporarily suspend service beginning 6pm Wed Dec 21 until 7am Friday 1/6/23.

100% never been so dissatisfied with a bank in my life. First off, I accidentally forgot to transfer money so a check would clear, so they took my online privileges by locking my online access. One time this happened! After 3 weeks my employer deposited $2,800 dollars, but because I couldn’t access my account, by the time I figured it out a week later, the day I called they conveniently closed my account and won’t give me a straight answer as to where my money is. I just want everyone to know this is how they take care of their customers. They suck!

In March 2018 I was involved in a roll-over truck accident and was hastily deemed fit for service by the Gary, IN emergency room. After 2 months the pain and swelling wouldn't go away and it was revealed I had broken my back in two places. Indiana I discovered has difficult workmen's comp procedures whereas it took 5 months to begin followup treatment/therapy. The WC doctors here in Indy released me in November but since then I had worked a series of unsuitable low paying jobs that were always tormenting my weak and painful back. I'm reasonably sure I have gotten to the point I can hang on to my current job and signed up for checking/savings. Then the horror show began.

They forced me to set up an auto pay on my loan. So I set up an automatic payment from my usual bank. They went into the account to do an auto payment and say there were no funds available (there was more than two payments worth of funds in the account), so they then turned it off and didn't tell me. (They say they mailed a letter but I never received it.) Never called me to say my payment was late or sent any email telling me it wasn't paid. Then put a derogatory mark on my credit report and they will not remove it. Just to make it more irritating they have been charging me $15 a month on my savings account due to lack of activity! As soon as my prepay off penalty time frame is over I am moving my loan to another institution as fast as possible. THIS BANK IS WHAT GIVES BANKS A BAD NAME!!!

Don't set Zelle up through KeyBank. They will hold your funds for over a week and say they can't do anything to help. They insist that it is Zelle who controls the funds once sent but they are misinformed. Every person I talked or chatted with gave me a different response. They ALL need training. They are all robots.

My checking account was scammed via my debit card. I had made 2 donations to a charity and both times there was a charge attached without my knowledge/acceptance. One was $105 and the other was $124.99 with the names of two different companies. After disputing the charges, I was told that the Research Dept. found the charges were legit. I did some research of my own and found ample evidence that this was all a scam. I continued to push and was sent to the Executive Office and they did their version of research - sad and ridiculous and I would be embarrassed to send me the unreadable documents that they say substantiate their decision to deny reimbursement of any charges. This is a sham and it is obvious that KeyBank does not care about their customers who do not have thousands of dollars in their bank. Please look around for more options. I have been a customer for more than 20 years, but I'm done with them.

I had a truck loan through Keybank. I bought a new vehicle on May 17th, and the remaining two years of truck payments through Keybank was fully paid off. On May 26th, they still took the $500 truck payment from my bank account anyway. I called immediately, expressed my frustration that they stole $500 from my account right before Memorial Day weekend. I'm a father of 4, and $500 is a lot of money to be missing. The first customer service rep I talked to told me, "I don't know why you're so upset, it's not like we can keep it."

We began using this bank recently, it sounded so good at first! I was not aware that if you have anything on Auto pay, and there is not money in there, it will deduct anyway, allowing you to go negative. Most recently I had 308.00 in overdraft fees for a 2 day period. My paycheck went in and due to the overdraft fees I had a little over 100 left of my paycheck. Everyone I spoke to said it could not be helped. The man at one branch told me every bank allows auto pays to come out, like I should have known that. Well my previous bank sure didn't! Things are expensive enough in the world, yet everyone's income stays the same. And your own bank is taking money and now there are even more bills you can't pay. I am beyond disgusted with Key Bank. I will be looking for somewhere else to do business because they will rob you blind and not care. Look somewhere else if you are looking for a new bank.

Transferred recently to this bank, thinking of all the things they offered sounded great. NOT. Warning! This bank is a scam, my account was overdraft once, but they didn't send any notification stating it was overdraft, so I move money from my savings to checking to cover any negative balance, then they proceed to charge me $240 in overdraft fee! When I made sure I paid the negative balance and even had extra money just in case. Do not open an account with this bank, they will take your money and leave you hanging dry! And no, they will not reimburse you the money, they will tell you they can't help you with anything. Read reviews! Save your hassle of signing up with a Bank that takes all your money! Had to immediately close my account, since they left me with just 10$ in my account, a single mother that lives paycheck to paycheck, I will make sure everyone knows about this!

Warning. I went to Key Bank on a Saturday to deposit, in person, $6500.00 so I could buy a car. When I arrived, I realized that the bank was closed. I decided that I would have to make my deposit at the ATM if I were to buy the new car that day. I had all $100.00 bills so I thought it wouldn’t be important, (Boy was I wrong) I inserted my ATM card and put my money in the ATM, I could hear the ATM counting out my deposit then all the sudden the machine beeped and started spitting out money. I didn’t know what had gone wrong just that something did.

Key Bank was fine when I opened my account in 1996. That didn't last long. Key Bank is all about hidden, weird secrets & way too many fees. Zero accountability & they profit from their poor customers. Really pathetic. Community & caring... That is smoke & mirrors.

A MUST READ REVIEW!!! My brother in-law passed away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself.

I had my checking acct closed and received no notice. When my tax return direct deposit was sent to the bank they didn't contact me. They didn't decide to deposit it to my savings that was opened st same time. They sent it back so that I would have to wait another month to 2 months to wait for a check.

This bank is horrible from its mobile app to its service. Do not make a mistake and overdraft your account. 4.50 overdraft earned 38.50 cents. Unreal! Wanting to check your account on the mobile app? Nope it always seems to be unavailable or having a system error. That is if you can get it to load at all. Are they trying to be bad? Cause it sure seems like it. Even the customer service is lacking.

Key Bank is a rip off, do not trust them to do the right thing. I was making payments every two weeks in hope of paying my truck off sooner. They kept the extra money on hold every time until it added up to a full payment. It was supposed to be going to principal. When I called them out on it, only thing I got was, "I'm sorry."

Key Bank is the absolute worst bank I have ever used. Customer service is terrible. Platform is terrible. Website is horrendous. No matter how good the rate looks don’t use them! It’s not worth it! I had direct deposit for 4 years and constantly was getting charged late fees. You try to contact customer service and not only is no one available but when someone finally contacts you it’s like talking to a tree. Zero intelligence no common sense. Awful awful awful bank.

This call I made to make a payment was ok... I was behind my mortgage payment due to Corona virus problem. I took the forbearance program. At the end I was ready to start making my payments, but they did not want to accept the payment. They didn't want to accept my payments, but rather foreclosure my house....saying I didn't qualify for any program. They wanted all the money at once or foreclosure...no matter what the law says. Customer service at Key bank are the worse in my opinion. There are some people there who are just waiting for a client to be in a littler bit of trouble to start sucking their blood like vampires.

I was scammed by this bank. They charge you upfront for loan fees then change their product and offer. If you complain, it doesn't matter since they already made their money. Very unprofessional. The beginning start with a certain agent, then the following communications is with a different agent. They can reach you but you can't reach them.

KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed.

I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. Two members who are from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization.

Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK.

I did a mobile deposit on the 21st of August. It is now the 27th and I still do not have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,