KeyBank Reviews

My elderly father (91 years old) recently relocated from Pennsylvania to California to live with me. We submitted an online change of address and shortly afterwards his ATM card was declined. We called the number on the back of the card and was told the problem had to be resolved by the branch and we needed to call back Monday. Called the branch Monday. They were busy. Left messages. Calls were not returned, Tuesday tried again from the number on back of the card. Was told by an operator to speak with the branch manager.

I've been banking with Key for close to 2 years. I've deposited every single paycheck I've received since changing to Key. Today I deposited my paycheck via my mobile account. Usually when depositing my check, I'm given access to 100.00, until the check clears. Today I found out that you're not given access to any money when doing it by the mobile account. That doesn't make any sense to me. I've deposited checks by the same company before, and was given the 100.00, but not when doing it this way. I'm done with Key Bank. They're never there when you need them.

Unprofessional, amateur staff. Hidden and surprise fees that go unexplained even after many attempts to get an explanation. Terrible website that is down as much as it is operational. Stone age app. Intentionally decreases credit scores in their assessment for loans in order drive up the interest rate they can charge you. Disgusting, dishonest and probably fraudulent bank. Disaster.

I was at the White Plains Key Bank, not for the first time, for notarizing medical reports (I know where ALL the notaries are at various banks near my nine offices). The notary, Ms. Jean **, was rude, acted like I was bothering her and FOUR TIMES notes that notaries are nothing to do with banking. Fair enough, but I need my reports notarized by law. IN 30 years of doing these reports and getting notaries, NO ONE has been as clear that I was wasting her valuable work time as Jean **. The bank was EMPTY, btw, at the time. She also meddled into the content of my reports, which is against federal HIPAA guidelines to discuss or look into by non-medical staff. She alone in 30 years of this activity, asked for my SS#, and was looking me up online. Talk about over-stepping your boundaries!

Key Bank Car Loan - I get paid every two weeks. I make my car payment my first paycheck of each month (single mom with two kids causes me to live paycheck to paycheck). My payment is due on the 7th. They start calling me 4x a day every day starting on the 7th up until 4 days AFTER I have made my payment because it takes them that long to process the payment. It comes out of my checking account the day I make the payment but takes them 4 days to show it on my account. Horrible threatening customer service and harassing in their payment follow ups. "I don't need 4 calls a day to tell you the same thing," I just told the last non-English speaking person. If I had the means, I would refinance the car and get it away from them. By the way, I pay at LEAST an extra $100 in principal each and every month and it never gets to the point where a late fee is charged. They are terrible.

I was planning a trip to Peru last spring and I met a person on an online dating site from Peru of whom I had gotten to know for a few months. This person I met on this online dating site told me she was working with a travel agency in Peru who was offering tour packages and that she could arrange with them to provide a beach resort package for me at a fair price. After knowing the person for a while I decided to go with her to the travel agency in Peru to see what they had to offer in beach resort packages. While speaking to the representative at the travel agency I was shown pictures of the featured resort he was offering to sell me. The photos he showed me of the resort were of a state of the art beach resort, but after purchasing and arriving at the actual resort I realized that the resort he showed me online and the resort where I was dropped off at were not the same and that the agent had misrepresented the beach resort he had actually sold me.

So I was thinking of possibly switching from Chase to Key Bank. I put a 50 dollar deposit in the Key Account that I opened online. The 50 dollars took a week to post to the account. I thought Key lost my money so I had Chase reverse the deposit. Key sent my account to fraud for closure without a call, email or text. Before it was closed I did a 1 dollar deposit for a test. Key Bank failed my test with flying colors. No word on the dollar I put in. I’m just happy I got my 50 back from Chase and I only lose a dollar for dealing with these fools. Do yourself a favor. Don’t deal with Key Bank at all if possible. If you do give them the bare minimum or you will regret it. They will lose your money in a heartbeat. I only had them for 10 days and it was 10 very bad days. Never had any issues in 10 years with Chase. Only reason I even gave this sorry bank a chance was for the 400 new customer offer. But now I would pay 400 not to use them ever again...

I opened a Key Bank Checking account last May 2018. I signed up for Online Banking as well. I applied and received the Latitude Credit Card with a credit limit of 15,000, zero percent interest and no balance transfer fee. I transferred a balance to the Latitude card for 2,700. Each month I had to prove to Latitude that I paid my monthly payment on time with a phone call and 45 minutes of working with a service rep. Each time they apologized, I was told by a supervisor the first time that they sent out a late payment notice prematurely. I was credited. However, the credit of 27.50 although appeared on my online statement they never actually credited the balance therefore generating another notice and late fee.

I did a wire transfer to Germany for 5000 Euros through Key. The bank employee put an incorrect recipient name on the form (the bank instead of the individual) but all other information is correct and I have sent money to this person several times before, The funds never got through and Key is not attempting to recall the funds. My local branch manager is suggesting that indeed the funds got through and the recipient is lying about getting them. I asked him if there was a way to check if they got deposited and he said no, which is absurd. I have since filed complaints with the attorney general of my home state and Ohio which is Key's corporate state. I also filed a complaint with the CFPB.

They closed my account on July of 2018. I had a direct deposit payment in there that they have of mines. I have called the 1(800) number as well as the branch. They have poor customer service at the cooperate office and branch. Nothing should be processing if my account is closed. They got their little 30.23 for their fees. Now I want my money that is not affiliated with them. Yes I'm pissed and will never deal with this bank nor do I recommend anyone else using this bank. I place them in the category of Bank of America. Beware of Key Bank. They not right.

THEY charged me close to 2k in overdraft fees. YES overdraft fees totaled this month. Not including the transactions that I disputed for some apparent scam websites online. No lie. I have been round and round with them. I told them even with health conditions limiting my ability to get out, I shopped online a lot. If your card is ever stolen and used, they punish the customer for it. Meanwhile all my utilities are going back bounced. I've been inside the branch, on the phone, email... you name it. I got the same response. I have to wait 10 days. I offered to file a police report and was told I didn't need to. Now of course I can't make my dad's (79 years old) car payment due to all this.

I pay off my loan earlier. For that they charging me illegal $150 penalty and I request them give my loan payoff letter. No answer from them. Can someone please help me where to file complaints against them?

I overdraw my account on 7/10. They like to post debits before they post credits. They refunded the money on the 12th and then the 13th I had another overdraft fee of 37.00. I look and have a positive balance. I show that it was positive until they overdrew me and then they charged me for overdrawing me. Essentially one overdraft that they credited me for 34.00 is now 177.00 in fees in 5 days. I look at my statement and it doesn't match what they are saying. They say the online is showing it wrong. I can not afford as a single mom to pay them 177.00 for an overdraft that never should have happened. This has never happened and they refuse to help me.

Seriously disappointed in services from this company and we will never recommend & will be switching banks ASAP. Someone stole my card info and spent hundreds of dollars of my hard earned income, we reported it A WEEK AGO and not only do we have to carry those charges on our account but we have been saddled with multiple overdraft fees (that occurred only because of the fraud) and what is equaling out to OUR MORTGAGE PAYMENT is gone and the bank isn't doing anything to fix it in a timely manner. I have 4 children and my entire limited income was swallowed whole by the charges & we have nothing to use for groceries or our essential bills and NO ONE HAS FIXED THE ACCOUNT AND WE HAVE CALLED EVERYDAY FOR A WEEK.

Key Bank claims to have hassle free checking account but it is just the absolute opposite. They business practices are horrible and they will charge you overdraft fees on your account even though money is in the account to cover YOUR TRANSACTIONS! I have spoken with their agents multiple times and told them the money in my account why I am being charged multiple overdraft fees. Well my account overdrew for 39 CENTS!! 39 CENTS and they charge me $39 for 39 CENTS that then send my account into a snowball effect where the fees just keep climbing because I am not putting in my account to cover the fee just my transactions.

I purchased a product from KeyBank labeled Hassle Free Checking Account which advertised standard checking account services along with a bill paying service with an optional mobile check deposit feature to utilize at my discretion within the daily limits set by KeyBank's Business Policies. In exchange for having to supply the customer with personal checks to use on their account the bank offers to waive minimum balance fees on the account and includes a free online account payables service to utilize with them instead. I have money on deposit with KeyBank for a working service product that does not work as was intended and they have refused all offers to settle with me.

Beware, balance transfers you make on the phone aren't necessarily going to go through. I spent an an enormous amount of time to do a balance transfer still 3 days before the deadline. The person I spoke to seemed to not know anything about it, and kept having to go back to her manager every time to ask basic questions: the length of the promotion, the fees, the time it would take. Despite me being used to speaking with people with very heavy accents, my family included, her accent was so difficult to understand.

Honestly this is the worst bank I have ever had. I switched to Bank of America but kept Key Bank as my secondary checking and worst decision ever they aren’t well in guest service. They are always short on tellers and I’ve dealt with a branch the guy asked me what the deposit bag was. Are you kidding me? This bank is a joke. They love taking fees and can’t provide the times stuff was pulled out your account.

I canceled my father's credit card, which was a horrible process. Three months later I get a statement saying there was a fifteen dollar charge which now totals 75.50 with late fees. We called last night to inquire. Rep took all of his information, including his permission to have rep talk to me - he’s 89. She was to call right back. She did not. I called from work this morning. They can’t talk to me unless he is present. So, we will go through entire process this evening. Can’t even begin to tell you how frustrated we are.

It is Friday afternoon and my account still shows the same purchases pending from Tuesday. Everything since then hasn't posted. They do not update the information often enough. They tried to straight up ROB me! I keep track of my purchases and balance. I had enough money to cover my expenses up to the final one when I unexpectedly had to cover my friend's dinner bill. They tried charging me 4 OD fees totally $140 for being $6 over on ONE purchase! I spoke to two people on the phone who couldn't make sense of it either and they each fed me a lame excuse like "sometimes they go through in a different order." Even if that were the case, I had money to cover either the dinner OR the three purchases that they said went through after. I went in to the bank. The two women at the counter couldn't make sense of it.

We got an account at Key Bank. When we got our first statement the charges were doubled for using a different atm other than Key Bank's! It totalled over $40 then I went to cash a check that I have been cashing the same check from my mom every month for 3 yrs and the manager lady treated me like I stole the check (I have been in there with my mom 100 times). I know they have to call if it's a certain amt anyway while she was verifying with my mom the lady walks by her and says, "Make sure she tells you the check number", and they both have the same reason for getting it! What business is it of hers what this money is for!!! Well they cashed it because they had no choice but I felt like I was doing something wrong by the way that manager lady treated me!!! No more Key Bank!!!

My account was hacked & I found out because my card was declined at Walmart while visiting family in Virginia. I called and the online rep could not help me because my last 4 digits of my Social Security # and my birthdate did not match what they had on file. I always leave travel instructions with the bank so they know where I'm going to be because I was hacked before. They did not have that info on my account either. Someone put a $400 transaction at a Sam's club in Las Vegas. I went into my home bank with my ID and SS card and manager asked if I was previously a 1st Niagara customer and the answer was no. No apology or reason why my incorrect info was on file. I have not received a new card or fraud paperwork yet and am totally disgusted with this bank. I will go to another bank as soon as this is settled.

A rep from Key Bank reached out to me a couple of weeks ago to let me know that they were changing the KBO website and gradually transitioning clients to the system. No real information was given, so I assumed (incorrectly) that it would be primarily a cosmetic change and would be easy to navigate, as the old system was. My company was converted to the new system this week. What a nightmare! Although the website looks great (even if they do have a winter snow scene background in May), the ACH payment area of the site is vastly different from the previous system, not at all intuitive and did not port over all the information from the old system.

Rudest employees and "Manager" ever (notice I put Manager in " "). I deposited a check written to me that bounced at the check writer's bank, but Key Bank (23116 Telegraph Rd, Brownstown Charter Twp, MI 48134 location) treated ME like I was a criminal. There was a hold on the check and it bounced prior to the hold being released so Key Bank did not lose any money, I did not cash the check or receive the funds, I simply deposited it into my account like you would any check someone writes you. Key Bank immediately closed my account and treated me like I was a criminal, spoke to me very poorly and rudely.

I transferred money between TWO KEY BANK accounts to cover checks that were going to hit the bank that night, they didn't "recognize" the transfer until the following day causing me $187.50 in fees PLUS they sent my checks back. When I spoke to them, branch manager and regional operations manager, she said that I did it past 7 pm and that it is not recognized. It was a cash deposit into one account to transfer to the other because I didn't have my debit card with me. However when you do a mobile deposit before 11 pm it hits that same day, does this make sense to anyone? They are a BUNCH OF LYING THIEVES! This is how they make their money! Will definitely be looking to bank elsewhere! If I am going to overdraft my account, it needs to be my fault, not the bank spinning it to their advantage!

I recently charged my Key Bank card for a fishing trip to Canada, I have been doing this over the past 20 yrs. Today I opened up my account and found I was charged a processing fee for the purchase! I have never been charged before for this type of transaction. I called the 800# for Key Bank and the first person I spoke to was (Kiana) and she started out nice and then turned very rude and cold when I questioned her on the charge... Came out and said she can't do anything about it... I explained to her that I charge on this card for years and she said she will go back and look... So I was on hold for 10 minutes and she came back and said could not find any history.

As others have said... WORST BANK EVER!!! Their online/mobile banking is a joke and, as I have been told by KeyBank representatives, it is NOT up to date. So even if you are checking regularly, they don't post all charges, etc so you really have no idea what is going on until a day or two later. Was told to sign up for text alerts to get 'Real Time' updates/information... Signed up for EVERY alert I could find (email/text) and have yet to even receive a single text. I get emails 2 DAYS later telling me about overdrafts. They hold CASH DEPOSITS to ensure they are able to charge an overdraft. Payments don't show pending so no warning. They are there and will cause an overdraft. It's truly ridiculous.

Decided to open an account when I received a promotional offer by mail. The entire experience was unpleasant. Very non-customer-centric bank. Closed the account after just 2 months and will never use the bank for anything ever again.

Key Bank is the worst. I changed bank accounts a few months ago and it was a giant fiasco trying to set up automatic payments from my new checking account. I tried doing this over the phone, and they said I would have to go to one of their branches to set it up. When I went into the branch, they said I required a voided check and would have to email in my application. That alone was extremely inconvenient, and in the meantime I've been making manual payments over the phone.

Our business accounts have been with the same bank building for almost 50 years. We have been through at least a dozen acquisitions and name changes without any issues. Recently Key Bank took over from First Niagara and that's when the service went downhill. First to go was the helpful branch manager and her assistant; then the friendly tellers and, finally, the head teller. In their place, you had a bunch of rigid, unfriendly, unhelpful drones. Things finally came to a head when my 80 year old father was unable to cash a $10.00 check because the check was made out to his business and not to him personally. We went down the next day and transferred most of our accounts to another bank.

I have to agree with most of the one star ratings... and that is being generous. I visited the Parker, Colorado branch and what a joke. Perhaps mediocre customer service is a thing of the past and the concept is simply swirling the toilet bowl? Where do I start? I went in to cash a check on their bank. Ultimately, they charged me $7.50 simply to do that. Corrupt. The tellers (if that is the total they hold) simply ignored me for the first fifteen minutes. They ignored the drive up customers, telling one of them that the lobby was full.

7 years ago I was selling an antique desk online and received a buyer for it who sent me a Navy Federal check. I deposited the check only to find out it was fraudulent. The bank contacted me immediately to let me know. I never withdrew any monies from the check and as far as I knew the incident was over. Now it's 2018 and I go in and open a new account with them and after they deposit my money they tell me my account is flagged because of the fraudulent check that I deposited 7 years ago and they closed my account only to say they didn't wanna do business with me!!! Why allow me to open it in the first place? And why am I being flagged for a check I never withdrew any monies from that I also told them I received as payment from furniture I was selling online?

The worst bank ever. The Federal needs to investigate how they do business with customers. This is abuse and stealing. How can you check your account and find that a payment had already came out, so I went and make a deposit. Now today the bank charge me an overdraft fee for something that had been deducted out of my account. What I can’t understand is the fact that the payment was already taken out of my account and I had money left over in the account.

I had a total loss a vehicle. They don’t cash the checks from the insurance money in order to try to get more money from me. How they can do this to anyone is disgusting. My accident was in December. It’s now March and they want payments from me, meanwhile one service rep said no checks are posted to my account. Then I call my insurance company and the checks were posted. Over $19,000 and they still try and make me pay. I call back. This woman now says they do have the checks. This is only when I have my insurance company on the phone. They are scammers and so unprofessional.

This is a combo between the Benson/Old Seward location(s). I've had a past account and recently opened up a brand new checking account with KeyBank. The branch rep that helped me asked all the basic qualifying questions about money in...money out. I told him that I was working on-call and my employment was far from stable and very unpredictable. He suggested the Money Market account. I also had a $200 promo code for qualifying direct deposits of $500 or more. I qualified once I handed in my direct deposit slip to my employer's payroll dept.

Went into open a savings account for an Etsy shop. I has asked if it was cut and dry where there were no fees unless you obviously overdrafted. Anyway, sat there an hour with a guy and a woman that knew nothing and had no customer service skills, besides talking about their personal life. I have my accounts at American Eagle, I wanted to open an account and keep it separate from our other account in case something bad happened. Anyway, I sat there for almost an hour, no talk about the savings account, just asking me about my personal life, where did I work etc., then her telling me how her parents are building a home around a pool etc.

I got a car loan with Key Bank. Unfortunately, my vehicle was totaled. My insurance company paid them an amount estimated for the vehicle... They sent me a statement showing the payment. My insurance company recalculated the car amount. They are now paying them more. I also have gap insurance. It’s been three months I continued to make payments while my insurance company estimated the value. So after three months of payments no phone call saying my insurance company took the check back and they are sending a new one. They call me and give me a late fee and say I have to make a payment. I was put on hold. Argued with the representative and he put me on hold for 20 minutes while looking up my file. As if I’m just not paying and I still have this vehicle. They have no communication or records kept at all. Very unprofessional.

I used a Key Bank ATM at 2133 Poquonock Avenue in Windsor CT on February 20th at 11:09. I tried to take out $200. The ATM took a long time to dispense the cash. A red light went on and I received the message that the ATM was unable to process my transaction at that time. I tried again but this transaction failed as well. I then went across the street to a Webster Bank ATM and was able to withdraw $200 from my Key Bank account. I called customer service after I discovered that my account was debited for $200 even though I never received the money. They told me it would take up to 10 days to resolve this issue. It is day 2 and the $200 has still not been credited to my account.

Had to set up my online payment with them three times. I also had to drive to 20 miles to a branch to hand deliver my ACH information because they only accepted a Fax (which they said they can't confirm they received). After two months they had an issue and I was not notified so I went online to make the payment. My bank info was gone (again) and I had to work with their team for a "workaround" because of an archaic system design. By the way their system for fees and late fees seem to work fine. It seems like a scam to get fees (all have been waived though). Nothing but a headache.

This banks should be called FEEBANK, not Key Bank. Unscrupulous practices, items pending on a Sunday night when the Federal Reserve is closed are automatically pushed through just to create an overdraft. My family has over 500,000 in this bank and have used them since 1965, when they were Society National BANK. As a third generation banking customer, they cater to people that are in the credit range of 800 and up, and have at least 50,000 in the bank. They can stick their line of credit where the sun does not shine. And their crappy practices as well. I have had great service with Huntington and PNC which I have moved all my accounts to. My branch was in Huron, Ohio. Worst service ever. Went to close my account, and was told to come back another day because a 10.27 dollar charge at a gas station was pending. GO ** yourself KEY/FEEBANK!

I have to agree with others that this bank's practices are completely unscrupulous. Depending on who you talk to, you will receive different information about fees charged to your accounts. I have had false fees removed by some customer service reps but not others. They will flat out lie to you to get you to open accounts then hit you with fees that someone assured you would not incur. I am done with these thieves. Please, entrust your hard earned money elsewhere. This bank should be investigated and closed.

Key Bank will allow a transaction to go through and then make you pay a service charge. I have had this same experience multiple times. Today (2/6/18), when I called the customer service line, the lady I spoke with told me that "they were helping you out". In what land did "helping you out" involve making you pay for the help? I'm so pissed that I can't even go into the detail of my experience with this Fraud that calls itself a bank. Nevertheless, there are kind people at some of the branches I have visited, but the system is just there to "milk" customers. First thing 9 am tomorrow morning is to go down to the nearest branch and close my account. I have had enough. I wish I could pass with a Zero Star or even a minus Zero... Ha!

They are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll charge big fees. I have 2 account with this bank. Every month they figure out how they made my account go negative to charge overdraft fee's on top over and over again. Every month I'm paid $200.00 dollar about this issue. This is take money off my budget. I need to paid other thing. I can't afford those people take money off my account or manipulation my financial system just to made money for themselves.

I am closing an account tomorrow morning. I have spent the past six months, first, trying to get Key to acknowledge their mistake, and second, correct it. After the first fraudulent charge I called customer service, who told me to go into a local branch. I did, and the local branch manager told me to call customer service. By the time they removed the first 18.00 charge, two more had been added in the following months. Each time, I called, was told to go into a branch, and was told when I got there to call customer service.

If you love throwing money away, this is the bank for you. On several occasions they have held my deposit & my debits go through & have ended up with $100 in fees. I've tried talking with them, the branch people are rude & call center don't care. This place needs investigated. They are ripping people off!

I have had an account with this bank for many years. Recently after having a new automatic deposit of several hundred dollars they started delaying debits to my account in order to put it in Insufficient Funds status. During the middle of Christmas shopping in 2017 they charged me an overdraft fee when my account showed a positive balance. I made a deposit immediately which they delayed posting. So the overdraft fees continued. I had automatic payments I could not stop because of PayPal policies. But mostly because of Key Bank my account is now over $700 in arrears. They have financially ruined me. And they don't seem to care. I fully believe that they did this because of the new direct deposit. They assumed they could collect from that but I was able to change that deposit in time to another bank who truly cares about their customers!!!

Key Bank white plains location (270). Bad customer service. Today a female teller who must be newly hired refused to cash my check because she did not know me although I am a member of this bank. The way she spoke to me she was completely unprofessional and I was forced to go to a check cashing and pay almost 30 dollars to cash my check so I can pay my rent. Word to the wise go where you are appreciated and treated better. This caused me a hardship as I was forced to spend money I did not have to spend. I would suggest not going to this teller if you enter this bank. You will not be treated fairly or with respect.

If it seems too good to be true it probably is! I was suckered in by the $200 new account offer. I opened my new account, excited to be done with monthly fees and the promise of an extra $200 - woo hoo! I waited for my new checks and debit card - I needed the checks to change my direct deposit and the debit card to make my required transactions (and you know, to just have access to my account) to qualify for my $200. Then I waited some more... and waited again. I went into the Tigard, OR branch to see what was going on. Lead Teller Deborah ** looked up my account and told me that I should wait another week because the holidays must have slowed things down.

I have an checking account with Key. It double dipping on transaction causing the rest of the charges bound so it can charge for bound check. I also have a credit card account with it. I may pay on the beginning of the billing circle and it never update my balance until the end of the billing circle so it can charging interest. I've called them. The call went to Philippine. No one can help me except keep paying until it paid.

How do they stay in business? Fees. These people are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll swoop in and hit you with the big old fees. They need to be shut down.

I initially opened my account (15+ years ago) with Harleysville National Bank, and never had a problem. It turned into First Niagara, again, never had a problem. Now it has become Key Bank. I was in a hurricane (Category 5- Maria, Sep 19, 2017), that left us without power for several months, no cell-phone service, no internet, and no communications for several weeks. When I was finally able to leave the island and contact Key Bank customer service, they first challenged my claim that I had been through a hurricane (even though the address on file is easily verifiable). They have continued to charge late fees, report non-payment, and charge interest -AND- they have now closed my account.

I opened my bank account with HSBC about 15 years ago. Never had ANY problems. HSBC turned into First Niagara. Still a fine bank. But since Key Bank took over, it has been one nightmare after another. TWICE Key Bank deposited a check into my account and made it part of my available balance only to (days later) inexplicably take the check amount back out of my account. Why? Well it took me several visits to my local branch and 3 WEEKS to get the explanation (via snail mail) that the check "couldn't be read by our scanner" so it has been voided from my bank account, thus sending my account into overdraft.

OMG. How could there so many disconnections, wrong departments, and so much internal confusion? All for a fairly straightforward question? Each person I spoke was friendly enough, even in the face of my growing frustration–kudos to them for that–but then would send me to the wrong place, give me the wrong information, or, in one case, inadvertently hang up on me. All the while, messages played about how the queue was 1-3 minutes. It wasn't. I've had accounts with Key for years–a mortgage, investments, etc.–but after today, sadly, I have to look for a new bank, because I cannot stomach that much ineptitude. I am beyond appalled.

We applied for a home loan in mid July, they said to change to another loan package to save money, it caused a higher estimated payment and a second hit in our credit within one month! We paid money upfront, inspection, etc. They kept changing requirements, charged us for appraisal and we did a year of homeowners on November 3. After several delays and a ridiculous delay of the bank refusing to close because the current homeowners wanted to keep their oil and gas rights and after we were told four different closing dates, we are now into December. The house needs some outside work and we are paying insurance, job verifications complete and every paper trail covered and all requests submitted, 5 months after we start we aren't permitted in this house and finally are denied due to lack of collateral... something never asked for!!!

There is definitely predatory and illegal practices going on at this bank. Since when does a bank NOT have to give itemized details of charges? And be able to foreclose on homes by sending a letter (regular mail) stating an astronomical settlement amount to avoid foreclosure. And to add insult to injury the letter will allow you 30 days to come up with the unexplained dollar amount (way more than mtg payments) but you come to find out the foreclosure process has already been started. Then they won't accept payments even if it's within the 30 days. The letter states "payment will be accepted within 30 days from RECEIPT of letter".

Key Bank has the worst system, that I have ever dealt with. You have to be a rocket scientist, to figure out all the coding that they use, for your bank account. From 7 p.m, to 7 a.m., you are unable to access a lot of your needed information. Other days, their system is shut down, and you can't get on, at all. Still other times, they will not notify you, if a check has not been cashed. If you have a credit, under a dollar, in your "line of credit", they just take remove it. They are constantly "apologizing", because of their incompetence. I don't want an apology; I want service. Why do they need 12 hours every day to mess up people's accounts? They can probably do that in a much shorter time frame. As I said: "Worst bank, ever".

Very rude women tellers. Very unwelcoming. Throws your receipt at you, instead of handed to you. Wish I didn't open account with them. I have talk to others customers. They said the same thing about this one particular teller. No manners and no people skills.

KeyBank was very attentive to my concerns. My concerns were taken care of immediately

If I can encourage anyone out there looking for a bank GO TO YOUR LOCAL BANKS! They have way better service fees and you can also avoid those other nonsense fees. Bank fees here and there add quickly. With Key Bank it’s all about discretion. You can even open a free account without meeting some guidelines. I recommend simple hassle free experience. Key Bank doesn't really give you that experience.

Asking for help when my account was considered blocked. I did nothing wrong. Although I believed a CO. was legitimate. It was not, now I am being looked at as a fraud. I just want an acceptable company who can provide me with a checking account!

I got a Discover personal loan deposited into my Key Bank account. They money has been in the account for almost a month. I do not use this account much, so I wanted the money to sit until I needed it for closing cost on a home and wedding expenses. We went to withdraw some of the funds as a cashier's check to give to the title company at the closing and was told we couldn't get it, that they had to verify where the funds came from. It clearly says an ACH deposit from Discover.

I just opened a business account at Key Bank. The manager, Isaac **, assisted us. The service I received was exceptional. He explained all my options. He answered all my questions and he did not rush me or push me in any direction other than the one I told him I wanted to achieve. Best bank customer service I have ever received. AAA+.

Seems to be a theme with Key Bank. I was charged overdraft fees when they first merged with First Niagra. The transfer of accounts messed up all my bills and I was charged too many overdraft charges to count. They took days to refund them and I owed additional fees to creditors because of their error. Fast Forward to today. Zero overdrafts to date since then. Noticed a low balance on the Key Bank app. Transferred money to cover. 2 days later the transaction ledger was 'edited' to show a charge prior to the charge. Backdating. In addition, the fee was compounded all other debits by adding charges to that. Hard to follow right? After 8 days and 10 overdraft fees, a direct deposit to cover well in excess and 'recurring overdraft' fee for having the overdrafts I was told, "we can't help you."

We applied for a mortgage with Key Bank and we realized it would be in the words of the loan officer an "uphill battle, but do-able"! After 2 MONTHS of jumping through hoops and providing the underwriter with everything they requested including getting documents from Germany where my husband was stationed translated, paying for an appraiser etc. and getting close to our CLOSING DATE these unprofessional cowards SENT US A AUTO-GENERATED LETTER to let us know we did not get the loan even though we had been in phone contact on an almost daily basis!

We have had nothing but problems with this bank since they took over our old bank. When they took over, they screwed up our account so bad that what they claim to have seen and what we were seeing was two completely different account histories. This caused a conflict with auto bill pay. They then changed to Key Holdings, while still keeping the branches as Key Bank. This again caused issues with auto bill pay, as well as direct deposit. This was also done without notifying their customers. They have changed policies without notification as well as refuse to provide documentation of the policy changes. They have also held direct deposits, and debits for an extended period of time. At times going 2+ weeks, and at one point over a month. We have also found that they have altered the final payment on a loan that was from the previous bank that would cause the loan not to be paid off as required in the terms of the loan.

I’ve had Key Bank since they bought first Niagara. Never had any issues other than charging overdraft fees which are honestly insane. But that’s another story. So I deposited a check and upon realizing it was a scam, called my bank to let them know and ask if they could do anything about it. They said no, just wait they’ll investigate. I said thank you. A few days later, I checked my account, and it was negative the amount the check was written for. I called them and asked about it. They told me to wait until tomorrow for the check to clear. I said, "Fine I’ll check again and call you tomorrow."

I have had my Key Bank open for less than 6 months and, somehow, have paid close to $600, if not more, in overdraft fees. According to the branch manager, at the Smoky Hill and Buckley location in Colorado, Key Bank doesn't have "live banking," meaning transactions can be posted days later, depending on how Key Bank feels. I had several transactions, 9 to be exact, that should have been posted and processed on Saturday, when I had a positive balance, instead it was processed 4 days after my account had a few cents in it. So, of course, my account became negative due to these transactions posting days after and my account incurred 9 overdraft fees at $37 each. The branch manager refunded 3 and told me to blast Key Bank on social media so hopefully there is a change but he couldn't do a thing about it, besides be nonchalant and careless. DO NOT BANK AT KEY BANK!!!

I opened an account with Key in March prior to a move to a new state. I had to call them to get them to send me a debit card which was perhaps the first sign of trouble. This past Monday, I received a call from their fraud detection department with the news that someone had attempted to make a fraudulent purchase using my card. This happened once when I was with PNC, so I understand that these things happen and that this is the price we pay for the convenience of using these cards on a regular basis. Unfortunately, things could have been handled in a far more efficient fashion. I was told that it would take 3-5 business days for them to send a new card; it's now Saturday, 6 days after the call. I have no card, and we won't have mail again until Tuesday.

I have done banking with several banks in the past, however, I have NEVER been treated or taken advantage of like I have with KEY BANK. This bank constantly overdrafts accounts that have a positive balance and try to justify their actions as they talk in circles around you. The bottom line, after several phone calls, no refund and extremely unprofessional. I shredded my debit card immediately, stopped all direct deposits and closed all accounts. I cannot believe how dishonest and crooked Key Bank is and would never ever recommend them to anyone for anything. I will also be having all the overdrafts looked into as they were unjustified. MAKE COPIES OF EVERYTHING IF YOU BANK HERE!

When I opened my account, the account manager is very "nice". I asked her in very detail to make sure no any maintenance charge. After about 6 months, I found I was charged $3 for no reason. So, I closed that account immediately. I have another direct deposit account with Key Bank. They told me that account is "safe" since I have direct deposit. They will never charge me. I received a statement today, I was charged $18 "maintenance service charge". I have more than $8000 there, and deposit $1000 each month. What kind of greedy bank? I have account with TD bank for more than 15 years. They never charge me with anything. The minimum balance is only $250.

If negative stars was possible, I'd give negative 3. Twelve years ago I signed on as co-signer for my under-age college bound daughter's overdraft protection. Twelve years later after receiving zero communication from Key Bank, my daughter calls to tell me she cannot access her over-draft account and it is only in my name. I check with the bank to find it is now $10,000, been converted to a high-interest loan and I am already three months past due. Not sure yet what was going on. I made a payment of over $700 to get the account current. What I find is that they were "notifying" her via online documents, which you can only see online, regarding overdraft fees and automatic transfers. Nothing comes to you immediately.

I transferred my business accounts to Key Bank and they offered a line of credit. I agreed, on condition they never impose an annual fee. A few years later, without notice, they began to charge an annual fee, and when I protested, they responded by adding late fees and other charges. I wrote numerous letters, including to the CEO, but received no response. The branch manager assured me she would "look into it", but that was the last I heard from her. Key subsequently reported me as a default creditor for what is a paltry amount, thereby injuring my credit. A very bad and unresponsive bank. Stay clear of these guys.

This bank is crooked and horrible! They have bad customer service on the phone and the manager is crap! I opened my account on a Friday! Deposited cash once at the counter and by Monday my account was closed and no one could tell me why. They also took my money and made the deposit disappear! I spent a whole day trying to get my money back and even then I only got 100 of it. Smh they scam people or something. I don't know but I'll never go back or refer anyone to go there. Bad bad bank.

This is the second time I have my debit card compromised on a KEY BANK DEBIT CARD. This makes no sense. The first time my Key Bank debit card was four months ago. Here it is September 2017 and now my new debit card had someone making a purchase on the card while I had my debit card in my hand. This makes no sense. I had to wait seven days for KEY BANK to refund my money on a new debit card. There is something going on with KEY BANK DEBIT CARDS. I have never seen where a debit card transaction goes through as Credit card transaction. There is something fishy going on with this bank. If, you have had your debit card hacked or compromised please report this to the police in any state. KEY BANK sucks!

Seeking a job, a man in New York offer me a job and sales commission. Money was transfer to my account to transfer to other buyers and was deposited to Key Bank. There were checks issue and checks were pending to be cleared.There were 3 checks issued. The last two checks were pending and Key Bank allowed them to be transfer back to sender of the checks. I was held liable for all of the fraudulent checks issued. I filed a report to Key Bank fraud department but the department did not investigate and claim I am liable.

Deposited a check from trust account in Key Bank. Expected a hold but now 5 days and account is overdrawn. Wow. Bank said you get 100.00 upfront rest when released. Ok so I checked my balance had 77.00 in there and took 60.00 out 2 days later in 90.02 overdrawn went in ask about it. They said something about fees they didn't seem to concern, they said "Your funds will be posted N.L.T. the 18th." My rent is due the 10th so more service fees. I'm going to go back to Wells Fargo when check is posted.

The branch manager at Latta Road & Long Pond named "Pam" is worthless for any assistance in matters. Every interaction I have had with her she could not arrange for a settlement fairly. She treats me as I am just any other client and for me being a long term client and more than monies to settle any issue she will account for this a positive issue for the client. I guess I am having exactly what I keep hearing from most clients that have been taken over by Key from HSBC and initially was Marine Midland. It just seems to me that Key doesn't consider long term clients to be worth keeping and they would just as soon the client move on to another bank rather than to make concessions that could be positive for the client.

I have been a customer with Key Bank for years. Since their merge with First Niagara it has been nothing but a nightmare. They are so far behind in processing, transactions go through before deposits made on same day resulting in a domino affect of overdraft fees. When this first happened a few months ago I contacted the executive offices and 2 weeks later I was reimbursed over 1,000 in fees and told it was only half as they can only go back 60 days. There's an old saying, "fool me once shame on you, fool me twice shame on me." Should have closed my account then. After coming back for being out of country my account was overdrawn due to a payment being released earlier than it was suppose too, first how did they allow that to happen???

We are totally dissatisfied with Key Bank. I receive child support from my ex via check from his account. I do not have an account there. I have been cashing the checks at both Amsterdam and Johnstown branches for years. A few weeks ago I went through the Johnstown Branch to cash the check and was told that since I do not have an account there I would have to go in. I had my young daughter in the car who was sleeping. I went in and cashed the check.

Key Bank is a mess. I opened our first account in December 2016. It took over a 6 weeks to finally get the checks that were promised to arrive within 2 weeks. This same thing happened when I opened a business account; except that then it took over 2 months and 4 visits to the bank to get. BUSINESS checks. But the most egregious complaint is that their customer service representative gave me false information, apparently she was not trained sufficiently or up to date on policy, which information cost my company hundreds of dollars, of which the bank reimbursed me minimally. This same agent opened my second personal account, which was for me - a single mother - to provide a debit card for my high school son, to pay for his gasoline and snacks. I insisted to this bank employee that this card, like my other cards, should NOT Process without funds in the account.

Ok I had a loan through First Niagara Bank. Never have I had a late payment or issue paying my car loan. I have a perfect record. Now Key Bank took over my loan so they say I didn't pay my monthly note so I showed proof through email and fax and still they keep saying it takes 7 to 10 days. It's been a month now still nothing. I refuse to pay any more money. They will repo my car and I will sue them simple as that. Never deal with Key Bank. They ruined my credit. It's an embarrassment.

This bank is horrible. They placed my payment in some "unapplied" category and it triggered a letter to me saying I am in default of my mortgage, with no remedy and they would be expecting full payment of the loan balance! Their mistake, they had the money in their hands and I get this letter! Disgusting. Then I was told that I have to wait until the next statement to see that they "fixed" the mistake. Hopefully there won't be a lock on my door when I come home from work. Something wrong with upper management and the way this bank is run.

I am disgusted by all the fees that banks come up to hit their customers with. It is outright robbery. Stop payment on a check should cost you 30.00? They are all thieves.

Key took 4 days to process a bill pay that I set up with my checking account. So when it finally posted it overdrew my account, although I made a deposit to cover the charge before it posted. I will not be banking with them anymore and I've been a customer for ten years. I am sick of the way they do things!

I get notifications about activity on my card. Someone did an international transfer and took ALL my money. I only have this card because the state of Alabama uses it for child support. All my child support money was gone and I just received a deposit last week.

I have been with Key Bank for over 30 years with several personal accounts and for 20 years with business accounts. They have been getting worse and worse over the years with increased fees, horrible customer service and a MONEY HUNGRY drive. Every time I turn around there is a fee, they just closed our overdraft protection account saying "It doesn't meet certain standards" but, can open a new overdraft protection account that of course has tons of fees associated with it, transfer fee and yearly membership fee. They have no problem attaching a fee to anything and everything. They should change their name to Fee Bank, and the tag line use the red fee. I am in the process now of moving accounts to other banks, mortgage was already moved and several business transactions no longer happen with Key. Everyone needs to save themselves some grief and bank someplace else.

On July 17th a withdraw was made at an ATM at 96 S. Main Street in Franklinville N.Y. which is about 60 miles south of where I live. I noticed it and quickly called the fraud department and filed a dispute. I was nowhere Franklinville that day and haven't been there in years. I received a letter that their investigation determined my card and account was not compromised and there would be no adjustment made.

Unfortunately I bought a new car in Nov 2016 and agreed to use Key Bank. It is only now that I hear nightmare stories even from my bank manager. Their website to pay loan online is awful, my last payment after getting to submit popped up a message "unable to process at this time". I logged out, tried 3 more times to log in and finally did. Entering info again... The same amt for the past four months, the loan plus extra toward principal. The next day I saw they took a double payment. The first payment was not even the full amt I always pay. It was just the car payment.

Bank manager screwed up my cards. Tried to file email complaint and link ends up with a submission error... Wasted much time and tried Chrome and Edge and both don't work. Tried online chat and was worse because I kept getting sent to same broken submission. Whole process wreaks of incompetence... AVOID.

My grandmother died over 7 years ago, in 2010. Then my father died 2 years ago and I closed his estate. Several months ago I received a Key Bank credit card statement forwarded from my father's address, but addressed to my grandmother. It was a statement for her old credit card account and had a balance of $0. No big deal, I called and explained she died over 7 years ago, and they should close her account. I figured I was being courteous and protecting them from possible credit card fraud from an old open account. The woman said she would close it, no problem. She even asked for her date of death and gave her condolences.

After making a check deposit through the ATM... a hold was placed on that deposit. I was told that I was potentially fraud. I can respect that. I was told that after confronting the branch manager since he refused to be honest. I took the necessary steps to show that there was no fraud. The branch received documents from the company that issued the check... confirmation that it was all good and the check has cleared. The branch manager was verbally told it's ok and received a document showing it was ok. They would not remove the hold. The branch manager stated he couldn't release the hold. Customer service and the branch manager from another location told me only the branch manager could release the hold.

I paid my property tax at the local branch in December of 2016. I received a notice in June from the county that I owed a penalty of more that $300 for non-payment. I was not able to find my receipt immediately when I stopped at the branch to see what could be done. My customer experience was not what I expected. Instead of acknowledging that I must be frustrated and how can they help, the "personal banker" wanted to know how they could have accepted my payment if I wasn't a customer. Our local paper, The Westlife, had printed an article about this service offered by Key Bank and I thought I would test drive their service with this initial transaction.

I was with First Niagara when Key Bank took over. I never had a problem with my checking account. Since the change I have had one nightmare after another. I use my app on my phone like I always had with First Niagara. It deducts money immediately and it shows me what I have to spend. Key Bank's app not only is this not accurate cause they shut it down every day for several hours to update it, then I get an overdraft fee for 1.20 which cost me 38.50. Then I end up with 2 more overdraft fees usually 4 days later resulting from that 1.20 I spent on a bag of chips out of the vending machine. I never use my cards without checking my app. It has never failed me till Key Bank took over.

I received a letter from a SVP of Key Bank stating that my credit line would be closed because the ownership was not maintained according to their policy. I have not changed the ownership in 10 years! After a number of calls I did receive a refund of the annual fee I paid but am still attempting to resolve the situation through Sarah ** of the Executive Client Relations department. This department does not provide direct phone numbers or email addresses. Ms. ** has promised to call by certain times and reneged twice. She did not return a call or email to a Key Bank Branch manager who attempted to reach her on my behalf. She ignored Key Bank policy of returning calls within 48 hours.

I have never seen a banking system so terrible as this one. I have depended on my bank balance using online banking for years. This bank is 3 days behind at least on removing ATM withdrawals and paid bills. You will see withdrawals one day and not see the same withdrawals the next day. First Niagara was so much better. Now the balance on your checking account is never accurate. I have so many direct deposits but this bank is the worse experience I have ever had with a bank.

I went to my bank ATM at Key Bank to deposit money. It took quite a while and finally said "we are unable to process your deposit." I then went into the bank to find out what the problem was. The teller tells me that there's no record of my transaction to contact customer disputes and gives me a number. I go home, call the number and am told that they have 3 weeks to go over my dispute. They gave me a dispute number to be able to call and check on the status... my complaint apparently wasn't the only one that particular day... 3 other customers prior to myself had the same thing happen to them. My question is why after the first problem didn't they shut the ATM down??? Now because of a faulty ATM I'm about to have my electricity turned off??? Seriously ridiculous that I'm not even guaranteed to get my paycheck back... I'm telling everyone I know that has Key Bank to switch banks.

We have had personal and business accounts with Key Bank for decades. During this time, particularly over the last few years service and quality has declined rapidly. For example today I noticed several fraudulent charges on my account. In the past the bank would have caught the charges. No matter, I called the phone number given for stolen cards. I went through my whole story to be told, "OK now we transfer you to another number." I have been on hold for 30 minutes! I ask "why did I call this number if I really can only get action by calling another number?" Answer, "that is just the way it is".

My father died recently intestate. He had accounts at several banking institutions. Every other institution I spoke to was able to tell me if his accounts were frozen, or if there had been any transactions on his account after his death. Key Bank has outright refused to give me that basic information. They refuse to be of any assistance, and each and every person I have spoken to is openly hostile because I am "fishing for information" on an account that my name isn't on. They have refused to even tell me something as simple as, "Do you have a copy of the death certificate?" type questions. I have zero interest in accessing the accounts for withdrawal, I just want to make sure that my father's accounts can't be raided without the legal heir's consent.

My 91 year old mother was asked to close an account with absolutely no reason at all. The stress it put on her and me to change all of her direct deposits over and open a new account at another bank was utterly ridiculous. I just saw in these complaints that she was not the only person who was asked to close their account. She was a loyal customer for years with National City and she couldn't even call the manager or any familiar staff members to ask any questions because they were no longer employed at her branch. I would never recommend this bank for anything. It makes no sense... a new bank in town and they are asking people to close their accounts?

Paid off my credit card in full, and the day after it was at zero balance they socked me with a 68 dollar interest charge. To make matters worse, my card went missing so I cancelled it and asked that a new one be sent out, as my vacation was starting in 8 days. They failed to do this, then when asked to do it again, they had some kind of poor excuse again why it would arrive 2 days after I had left on vacation. Now I will have a credit card floating around when I am not at home to receive it. Third call, third disappointment on the poor business practices they put forth.

When First Niagara changed to Key Bank, the problems began. An unauthorized change was made to my checking account causing over $600 in fees to accumulate in only 3 weeks! Key turned on an overdraft feature without my knowledge or authorization. $600+ in fees was the result in less than 4 weeks. I contacted the bank and they say I turned it on! No way did I turn it on, and they have no signature or other proof that I turned it on. I have been on the phone with Key for the past 3 days and I'm getting nowhere.

To be short there were multiple instances where money was taken out of my account. I found out this before going out of town. Got the runaround, send me here and there, being promised that money will be temporarily be put back for bills purposes and that it was being noted. I come back and the card is there but no papers to fill out. I go to the bank so I can handle it face to face and he says there no notes but printed me out the transaction history for me to get a head start. It took until yesterday to get an actual claim number. The investigator call today telling me I should have done this and that and asking me why I took so long. Apparently fraud liability is only for certain cases. I feel played and disrespected. I have gotten the runaround so much and I'm so tired of them. They're like "You should have read this and that before signing" and it's like I DIDN'T SIGN ANYTHING! YOU TOOK OVER FIRST NIAGARA!

Business owners beware. Key Bank does not offer any business loan that does not include an early payoff penalty and they do not disclose that until after they have tricked you into signing a contract. Their trick... make so many mistakes in the loan process that by the time loan docs are ready for signature, the customer is so stressed out and desperate to finally get the loan finished that they don't realize they are signing away their own profitability. Banked with them for 10 years. Personal, business, and even referred Key to my employees. About 10 accounts all together. Until a few years ago, Key was on a par with a lifetime of banking experiences. Then, a new CEO came into power and they have been in a downward spiral ever since. Predatory practices. High turnover rate. Untrained employees. Misinformation and downright lies. Employees do not know their jobs.

Keybank claimed I had a missed payment and this was not accurate. I have made several calls to Key Bank to clear up this issue, each time ending the call very upset. Customer service is extremely slow and not helpful. Each time I explain that I have not been delinquent on my account I have to repeat the entire story to be told the call they made to me was "an attempt to collect debt". I pay the bill online and have NEVER missed or been late with a payment. I feel the number of calls I have received from Key Bank have been harassment. It took me 14 minutes (my phone timed the call) to finally receive a fax number to send proof of payment. I asked to speak to a manager and was given a supervisor more than 21 minutes into the call. When put on hold again, I finally hung up. I would not recommend this bank to anyone.

I had a loan for a boat for over 10 years and was coming up to the last payment. To prevent them from taking out more than needed, I canceled my direct deposit and authorized them an e-check over the phone for the balance due. This is where it all went downhill FAST! First they contacted us to say we were late on our payment, so we called. They said that our e-check "didn't go through". Um huh? They didn't say that there were insufficient funds, but that it just didn't go through. So we reminded them that we had a authorization number that the Key Bank officer gave us and that we were told that it went through. "Sorry... and there is now more interest due." We objected and asked to speak to a supervisor.

First I opened account online, that ended with a bunch of requests to verify information. So I went to the branch. At first it was quick. A new account opened and business as usual. Then instead of verifying my Social Security number through DMV or Social Security admin, they made me go do it. So I did. I got wire transfers in for cars I sold. Instantly Key Bank froze my account even withholding the 500 plus dollars already in account. The branch claimed it was a Fraud Department and refused to give a contact number. I of course found it myself online and called. They proceeded to tell me it was not them it was bank manager, the name they gave turned out to be a innocent woman at the Wilbur branch. Not the Colville branch. This manager conveniently I am told is out of town.

This bank bought our local First Niagara Bank. Today I got a notice that all my accounts were being closed. They refused to provide a reason, and when pressed they stated a clause in the service agreement (which I never signed BTW, you BOUGHT my business against my will) they do not need to provide a reason. Thanks for coming to our community KEY BANK! I am a local business owner with 2 business accounts at this bank. I have no loans, no mortgage, have never missed a payment on my bank credit card. They will not even give me a reason. Watch out fellow Key Bankers!

DON'T BANK WITH KEY BANK!!! If you live anywhere in Colorado, find ANY other bank to use. Key Bank charges fees for things like cashing a check that was written to you by your spouse, who has an account with them and the identical last name. Completely unacceptable. When called on it, NO ATTEMPT WAS MADE TO TRY TO SATISFY ME. Teller, who's name was Beverly, was rude and unhelpful. They also lock their doors minutes previous to their advertised closing time. TERRIBLE BANK!!! Do yourself a favor and go somewhere else. I am telling everyone I know NOT to bank there. My wife is taking her money out and going to another bank.

I was a loyal First Niagara customer and decided to try Keybank when they merged. Since then I've had nothing but issues. When I make purchases or pay bills they take the money out of my account and then put it back in and then take it out again, sometimes over a week later. So you think you have money but you don't. Not to mention the unbelievably slow updates of their online banking information. I used my card and of course they made a deduction that was taken out a week earlier, put back in, and taken out again. As soon as the negative balance showed online I went and deposited cash to cover it, 2 days later it shows I have an overdraft fee because during their "processing" the overdraft showed for the previous day. If the system was accurate and faster and I was aware that I was over that day I would have went and put the money in earlier.

I took my friend of 25 years to cash in her savings bonds and to make a small withdrawal for household expenses. While I was waiting for to sign her bonds I took the withdrawal slip to the teller for my friend. As I stood there waiting for the teller to count out the money she began to drill me... She asked; was my friend my mom? I replied no, just my friend of 25 years, but that wasn't good enough, her next question was, point blank, did I have a job? That's correct, did I have a job?! First of all, it's none of her business if I have a job. The teller then made some condescending remark about how kind I was to help my friend! But it was already quite clear, this overzealous idiot of an employee thought I was going to steal some of the withdrawal money, money she advised she would personally hand over to my friend, that's correct, overzealous employee didn't trust me to walk 8 feet with the withdrawal money!

I almost don't know where to start when it comes to the issues with this institution. The first red flag for me was the fact that they seriously dropped the ball in regard to transferring all the login info for online banking from First Niagara when the transition was done, then have a senior level member actually lay blame on the customers, as if we never before used any form of online banking. I should have gone with my gut and closed my account then and there, but I thought "Well, that's just one issue, mistakes happen." Now, several months later I highly doubt my accounts will remain open with them for another month.

This bank took over my former Bank - First Niagara. I have never experienced so much trouble with any business in my life. Unfortunately, I have both my business line of credit and my mortgage with this awful place so things can not be so easily changed. If there is anything to get wrong, Key Bank will manage to get it wrong. I have spent over 5 hours trying to get things accurately switched and it has needed to be repeated by several employees that promise everything and deliver nothing, Not only can I not get a phone call back, but when I am told I have to go to the branch in person (which is not convenient because their hours stink), nothing gets resolved. I am beyond frustrated and wish Key Bank would be bought out by another Bank.

I was a First Niagara customer that came over to Key Bank with a merger and am very disappointed. I was all smiles when I found a great deal on the car I have been looking for and called Key to cash out one of my CDs for the down payment. That was 4 days ago and still no money. How is it I can move money from Barclays (International) into my checking account in one day but they can't move my money from one room to another in a week. Ridiculous. I'm glad I opened a TD account and will be moving all my money over.

I asked my domestic partner to pay my car payment for me. He has been paying it right along ever since First Niagara sold out to Key Bank. Right along there has never been a problem. Today, he called to pay my car payment and was told that he could not pay it because he was not listed on my account. I called Key Bank and was told a third party could not pay my bill, so I requested for the bank to place a note in my account that he was allowed to pay it. I told them that it was very inconvenient for me because of my working hours. They told me no. I told them I did not care who knew my account information and if anybody wanted to pay on my account that they could. I am very upset with this. I will be switching my account over to my bank. Key Bank just lost a good customer. I pay my bills every month and on time. Key Bank needs to review their policies on this matter or they will be losing a lot more accounts. Thank you so much for nothing.

KeyBank used to provide customers with an app that tracked expenditures and analyzed financial health. All of a sudden in the middle of last year, they notified us that they were discontinuing this perfectly good software. They told us the new program, "HelloWallet," would be "better." HW is not better. I could go on and on about its malfunctions. For now, I'll name only two:

I had my mortgage and credit card through First Niagara, which was purchased by Key Bank. My first experience with Key was when they called me a week or so after my mortgage payment was due, asking me why I missed my payment. I have never missed a payment on anything, and my credit score in all three bureaus is over 800. I told them that I mailed my check in well in advanced to my due date (which it's ridiculous that I can't pay it online without a Key Bank bank account, which I don't want and will never have!). They proceeded to tell me that if I sent in the payment, it is likely their issue, because they lost a large number of payments from former First Niagara customers, and that the transition was causing some issues. It would have been nice if they lead with that, instead of harassing me that I didn't make a payment. I mean, come on, look at my history and see that I have never missed a payment before accusing me of missing it.

This past week has been hell on earth for me with this bank. Let me start by saying I was a customer of this bank for many years dating back to New Haven Savings Bank with NO ISSUES at all through any bank take over since then until now. In the past my available balance was just that, available. I have been charged with overdraft fees all week that have been corrected by someone at a local branch but even though I haven't used the account I am accruing more fees each night because that is when "processing" is done and it takes a day or two for that.

Opened an account with Key Bank and was never told about the "new account hold". I went to deposit for the first time when I got paid. They told me about the new account hold and that if I deposited any checks for the first 14 days they would be held for a period of 9 days. Went back two weeks later, was told that the new account hold is 30 days. Went back after 30 days, was told it was 60 days. Went back after 60 days and for the first time heard about their "case by case policy" in which they will start holding my checks for up to 5 days to make sure my employer actually has those funds.

Was given the run around from Key Bank customer service regarding an account that I closed nearly 2 years ago prior to the merger. Apparently the account was not closed and has somehow racked up nearly $800 in charge fees over the past few months. Despite zero activity on the account since the merger Key Bank was unwilling to reverse the charges claiming that I needed to remember the branch I visited 2 years ago when I closed the account so that a paper record could be tracked down. This combined with their practices of prioritizing credits over deposits to charge overdraft fees is 100% illegal and I will be moving forward to pursue legal action. Bank of America just got in trouble for these corrupt banking practices last year - Key Bank you are next.

I used to have a neutral if not decent opinion of Key Bank but in the past year, I have come to hate them. Despite my credit rating going up to 746, they have raised the interest on my equity loans twice in 4 months!! My highest interest rate credit card was through them so I paid it off recently and closed the account. I wonder if they are trying to make up the difference by overcharging my existing accounts? Over the years they have added fee after fee and any correspondence with them has been either hostile or completely uninterested. I am in HR and our employees come to me often for banking recommendations/advice. Key is one bank I am telling them to avoid. To Key: you will lose business when you treat a 20 year customer this badly. There are plenty of other choice out there.

I opened an account in January of 2017. It took them 2 months to send a debit card. Because I was switching banks I had to receive a paper check from my job and then switch to direct deposit. I deposited my check yesterday. Tried to use my card today and for some reason it was declined. I call the branch and they said my payroll check was fraudulent. I knew it was too good to be true, because I work for a corporate company. I spoke with my payroll department and from their end everything was fine, and cleared. So Key Bank made another excuse on why they were not releasing my funds. I went up to the branch they called the police on me. So now my job is overnighting a new check. And avoiding the one Key Bank has. Stay away from this company. They are a scam and will do anything to steal your money. Horrible service. Never again.

Key Bank phone service does not hold a candle to First Niagara. First Niagara phone reps were local folks based in the USA who had the ability to solve problems. Key Bank uses offshore reps who are unfailingly polite but are very limited in what they can do to help. During transition I followed instructions but still was forced to change my user name because the previous one was voided out. Few months later I called to obtain details on how to set up account beneficiaries (payment upon death) and could not get any info about whether or not I can establish primary and contingent, and if the percentage distributions can be unequal.

I am not at all pleased with the customer service at Key Bank. I went today at 9:05 am and had to wait because the teller had not gotten her money drawer or signed into her computer when I arrived at her window. I thought they opened at 9 am??? Had to go to the only other teller open after waiting for another customer to finish. After making my request, the teller handed me the deposit slip WITHOUT A WORD - of thanks or even acknowledgement - NOT THE FIRST TIME THIS HAS HAPPENED. One more time and I am taking my account elsewhere. I did NOT ask to be a customer of this bank, First Niagara was bought out recently by this bank. Don't have good customer service - I don't care, but don't be surprised when customers bolt. You are not providing any special service that any other bank could not provide, so will look for a professional, courteous teller at another bank soon.

My story is the absolute same as every story on here. I've been with Key Bank for 2 changed names since 2008. I have NEVER had so many near strokes than I have in the past however months with this nightmare. I do almost all my banking, bill paying, and such online. I have had so much trouble reading my online statements on who was paid, who's due to get paid, and TRUE available balance. I regrettably overdrew my account and as fast as I could took care of it. Today I left my lawyer's office with an $11,000 check. I knew I wouldn't be able to use all right away but I knew I could at least pay my bills.

After Key bank took over First Niagara Bank I encountered a huge problem. Apparently they take all ATM withdrawals before a deposit on the same day. Because they did this it cause my account to go negative each time. In the matter of a 2 week period they had taken more than 700.00 in fees from me. No one in the bank would do a thing for me. I had been a First Niagara customer for more than 20 years and was even employed there. I had no choice but to close my accounts and they couldn't even get that right.

After 7 days the hold was released and the check was cleared. However my account had restrictions placed on it because of the hold, so therefore I couldn't access my normal direct deposit until I went into a branch and had the restrictions removed. I was upset and may have over reacted when my own direct deposit wasn't accessible but this process was a terrible. The phone representatives telling me to go to the bank branch and the bank branch directing me to phone representatives was bad enough. But the rude phone representative with the accusatory tone and pointing out that since I've had past overdraft's it's somehow my fault. Although I've never deposited a fraudulent check was the worst.

I'm a former First Niagara customer, and I didn't think that the merger would have been so bad, so I just kept my account knowing it would become a Key Bank account. That was the worst thing I could have done for myself. The very first day of the merger, I was on hold multiple times dealing with online banking not working, even exceeding 3 hours on hold at one point. Key Bank was supposed to give First Niagara customers $100 because of this sloppy merger, but they apparently decided who would get that $100 and I was not one of those customers.

I opened an account in Jan and got my debit card less than a week later. All was fine, I was happy, thought they were good. Feb 21, I paid my car insurance and I checked my account to make sure I didn't charge it twice (I do this every time I use my card on big purchases). I then see numerous purchases! Almost over $1,000!!! I was so livid!

I called to find out the status of my unemployment card since it's been loaded with over a thousand dollars for two weeks. The very incompetent lady tells me it was mailed out on the 21st that she can cancel it and expedite a new one for 15 dollars. I told her no because obviously the one they mailed would come first. Well she says "oh I'm so sorry. I already cancelled it." Of course I get the cancelled card in the mail today and lo and behold they tell me there's nothing they can do about it. "Sorry you have to wait for a new one." Come to find out they didn't even mail it till today. This is absolutely a joke. I will never deal with these idiots again nor recommend them to anyone because the retard tried making a 15 dollar sale. I'm screwed and can't access my own money. What a joke.

Worst bank to do business with. For some reason First Niagara Bank switch my car loan to Key bank, so now it takes 3-4 business days for them to post your payment, but it takes them a couple of seconds to charge from your main bank account. So what is the point of creating an account with them... Makes no sense.

What is with this department? Every time I call in to ask a simple question, like what is my current balance, then, this department will cancel my debit card, report it stolen, or put it on restriction. Mind you, none of these words are in the conversation, but the customer rep will type up such info making my debit card "invalid" until I get a new one in the mail. This HAS happened to me twice now. Yes, twice!!!

Work for the company for over 20+ years. Last 10 years have not received a raise. Company says I make too much as a teller, just an excuse. Are you serious? If you look what teller makes at Key Bank it's probably one of the lowest, just above poverty. I know they're trying to force out the older workforce, this is just one of the ways they are trying to discriminate. They constantly open up an authorized credit card accounts on customer's accounts without them knowing about it just to make your quota. Key Bank management in Utah does nothing about it, they allow it. Worst place to work and bank for I do not recommend even to my worst enemy.

I used their ATM connected directly to the side of their building. I attempted to withdraw $100 from my account. The machine made clicking noises as if it were malfunctioning and then I was notified it was "unable to process the transaction." My card was ejected and my receipt printed off stating a balance $100 lower than before... yet no cash.

The ATM machine broke down after the money was deposited. Key bank is giving me the runs, I need my money. And this the receipt I got from the ATM after it, I am out of $1100, management is disrespectful and useless. Not willing to help with this issue. Very, very bad customer service.

I came to Key Bank when Brenda ** was the manager there. Brenda bent over backwards helping me set up a new business. She truly cared and it showed. She would actually call me to make sure an issue was resolved. She was a total delight to work with. Myron was a wonderful as well. After that, the whole atmosphere of the bank changed. Joanne (teller) refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it through them. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since.

I was mistreated by the Latham Branch office manager, Susan **. I am a Key Bank silver money market member and have a good credit standing. However, on February 3, 2017 9:30 AM, I was treated by Ms. ** like a potential criminal with poor credit when I tried to deposit three checks from Charles Schwab and asked to cash out one of the checks. She told me I could not get any cash as she does not know me and would not trust Charles Schwab's check either. Even though I urged her to review my bank records to show my credibility, she refused to listen to me. I was humiliated by her abrasive tone of voice and a lack of interest in what I have to say as a customer. She did not take any time to listen to me but showed an arrogant attitude towards me. I am shocked by her attitude and behavior.

I was a First Niagara customer. Never had any problems. Boy that didn't last long after KeyBank took over. I always check my account online. They have a habit of not deducting your debits from your balance which in my opinion causes confusion. They all took two hundred dollars from my account and the only explanation I got was the online system wasn't accurate. WTF!!! If your online system isn't accurate what's the darn purpose of having it. They bounced my account because my statement was returned in the mail because they sent it to the wrong address. Ten dollars fee plus thirty nine for bounce fee. I'd like to BOUNCE them!!! Don't walk. Run from this bank.

I walked in and waiting for two tellers to stare at me and do nothing. Then the third continued on the phone, and I remained waiting a full four minutes. Then she stared until I walked up to the window, and greeted me. I told her I wished to cash two checks and set them on the counter. She asked me to repeat myself, and I did so and endorsed the checks. Then she asked if I had an account, and that I would have to pay a charge, and noticed it was a company account. She looked at the amount and gave me a rude look. Then she cashed my volunteer stipends, and counted out my money with a look of contempt and counted out the money in a sloppy pile, cash front and back and facing different directions on the counter. I could not reach all of my money. I had to neatly stack what I could, turn the bills all facing the same direction. I had to ask her to hand me the money. What kind of service was THAT?! I will find another bank!

Yesterday, a Keybank account rep called me about two online gaming charges on my account. I didn't know they happened until I checked my online account. I never made those transactions. They said they cancelled my card and I will receive a credit but when I called the day after to inquire about the credit I was told I have to wait 21 days to receive it. I don't have much money and waiting 21 days is out of the question. I have had accounts at other banks and if you dispute charges you don't have to wait 21 days. As soon as I can, I will be closing my account. Keybank sucks!!!

Bonus for signup not honored and nothing but trouble. In short form, I signed up with Key early December 2016 at a previous First Niagara branch in my town: local folks, should be easy enough. Wrong: the 200.00 promo that I qualified for is being denied at this time. Key stated that they did not have a Promo Code. My bank associate had been prepared for any such problems and I was willing to afford Key the benefit of the doubt for a new system with normal glitches. I kept the Promo Code and we resubmitted. Having now read the numerous complaints about Key, still not getting satisfaction regarding the promo and also getting blunt responses and lack of follow up to my emails to I am increasingly regretful for my decision to open an account. I write to inform others of my experience.

They BANK on that fact that most people do not read the fine print in their policy agreements and then go crazy on your bank account. They have so many hidden charges that it should be a crime. Their banking app NEVER reflects what you spend and what's in you account. They're telling me I had one thing in my account when I didn't and she tried to keep going but luckily I took a snapshot of my balances. And then she had no reason as to why it was happening. Almost every other bank does not charge like that. I really think they are abusing people with charges.

My account was transferred from First Niagara AND IT IS A NIGHTMARE! 300$ in rogue fees (changed setting of overdraft w/o my knowledge), HORRIBLE service, sullen employees (formerly of First Niagara), 2 and 1.5 hours wait time on hold, nothing gets resolved EVEN WHEN YOU VISIT THE BANK - THEY GET ON A PHONE AND YOU SIT THERE WAITING (1 hour!!! 2X!!! and I gave up and walked out). On top of it, THEY DID NOT LET ME CLOSE MY ACCOUNT!!! THIS BANK SUCKS. Now they added extra FEES AT KEYBANK CASH MACHINES!!! I sincerely hope they get investigated. I'm closing my account TODAY, AND IF THEY WON'T LET ME, I'M COMING INTO THE BRANCH WITH BACKUP - lawyer, private investigator, or whatever.

Key Bank messed up my car payment. They took it out fine in October... Double billed me in November and charged a late fee in January and don't why. They have sent me 3 25$ gift cards for the inconvenience! My car got totaled and Key Bank is give me and my insurance company the run around. They are a very unorganized bank and would not recommend this bank to anyone...

Being a military family, when we move, we open an account with a local bank once we get settled, and then keep our main bank which is primarily an online bank. We've never had any issues. Key Bank employees performed so poorly, that we cancelled our account before it was even completely open. We deposited an initial opening deposit of just $50, and here we are three months later, and it still has not been refunded. There's not a single person with this financial institution who seems to be concerned. I mean yes, it's just $50, but it's our money, not theirs. If they will so openly, and literally, steal $50, nothing would surprise me about this bank.

I have been a customer with Key for many years but the last 6 months has showed me that they are getting too big and do not care about the small accounts. It is all about big business. First time user of credit union and loving it. I have 13 accounts at Key and have moved 8 to the credit union and the rest of them will follow as soon as their dates mature.

I had first Niagara, they were bought by KeyBank - nothing has been okay since. Wait times are insane, I can't see details of my mortgage online, they transfer and transfer you and never answer your question - have spent hours on the phone - nothing is resolved. Email customer service over and over and get inane, unhelpful responses back. Took them two weeks to post my mortgage payment FROM KEYBANK CHECKING ACCOUNT TO KEYBANK MORTGAGE AND THEY CHARGED ME A LATE FEE! I could go on and on and on. I am going with another bank - it has been hell and has cost me a fortune. I loathe this bank. Avoid at all costs.

The only reason I got Key Bank was because I moved to Denver, CO from Buffalo, NY. It is basically the only bank that is in both cities. They charge $5 for using any ATM that isn't theirs... Whatever I don't use a lot of random ATMs anyways. So I go home for Christmas and I come to find out they charge for using their OWN ATMs $5!!! INSANE all because it is in a different state... DO NOT USE THEM EVER.

This bank has been one big pain! They are holding a check that I deposited last week until next week due to the fact that I "overdrew" my account a few times - something I wouldn't done except for the fact that they took money out of my account for overdraft fees which shouldn't have been taken out which made my balance a lot lower. This bank should be shut down and by reading other reviews here, I'm not the only one. I can wait to get my money out of this bank, I never had these problems with First Niagara.

I'm about to say the same thing many others have, about how I loved First Niagara, but when they switched to Key Bank they went south quickly. From sneaking little fees in for using out of network ATM's to get your account balance, to the $3.00 today for an "imaged items with statement charge", though I don't get printed statements. I suspect this is because I viewed a cashed check online. Are they just trying to drive business away? It's worked for me. I will find another bank on Monday. Good Lord.

I deposited a out of state check as usual for 20 months in a row without problem. On the 19th month my benefactor wrote a check from a closed account. The next day when the check cleared and I paid my bills online as usual. Three days later I got a call from a Key Bank employee. The check bounced and I was in the hole. When I got there two business day later to deposit a new check from the same source, they told me the account was closed. I waited twenty minutes for the teller to make phone calls. The account was closed, because of FRAUD she told me. Never been in prison or jail. Never bounced a check. NEVER committed FRAUD in my life. I asked if this would go on my credit record in the open portion of the bank where many customers were waiting. She was dismissive while saying NO. I felt like I should apologize for being poor as dirt.

Never in my life have I seen a more incompetent bank! Since Key Bank took over First Niagara I've had nothing but problems!! I've been reading MANY other comments on here regarding similar issues. My mortgage payments getting paid late, one was even labeled as being paid to Comcast. Other checks getting posted to wrong accounts, etc. Frontline customer service reps sound like they have no idea what they're doing and no business being in banking. One rep was trying to tell me that he couldn't fill out a dispute form because he couldn't find Pennsylvania on his computer. He then proceeded to go down the list of states he saw as if I should pick one that sounded like Pennsylvania. Are you kidding me?! Now they've lost a loan payment I made to another bank! It's only been a few months. I didn't have any problems in all of the four takeovers I've been through in the last 17 years! Citadel, here I come!

I had posted payments to go through my account and had sufficient funds. Well I also had written a check and there wasn't enough to cover it (that's why I have overdraft). Well I was told by the Mill Creek branch that if I wasn't there by noon today the check would go as nsf (so what's the point of overdraft?). Anyway she said that if it went nsf my account would go back to positive balance, but yet these CROOKS are going to charge me 5 overdraft fees. Well guess what? You can kiss my ** And ** Off. I'm done with this crap ** bank. They denied a payment of 50.00 when I had over 1000.00 in my account. The customer service guy said "Huh? I don't know why But SORRY we won't reverse the 37.00 fee..." SO today I'm going to close the worst Account I have ever decided to open.

My bank was First Niagara and it was a great bank. Then it was bought by KeyBank. They never have me any mail about their fees nor did they have me sign any type of policy agreement seeing how they were completely new to me. This past Friday I had $28 in my savings account (thank God I usually just withdraw my paychecks the same day!) and KeyBank decided to help themselves to the funds in my account leaving me with a dollar something left. They are incredibly sneaky and I feel as if they robbed me. It is very unfair that they are charging their customers for atm fees when we already lost atm fees at whatever atm we go to out of our convenience. This bank is just truly awful.

I was originally a FN customer and never had issues UNTIL... KeyBank came along. All of a sudden my account has overdraft issues and if I dont know how to balance my own accounts. Their customer service is far beyond below average. Their reps sound like they dont care at all about doing their jobs and was just told that they have no corporate office which I find very to believe. When the ripple effect of their non-customer friendly issues settle, I will definitely be looking into banking elsewhere. And I do hope that these comments are taken seriously because KeyBank just needs to go out of business.

I was a HSBC customer, and then First Niagara customer. They were always fair and the staff was great. Then they switched to Key Bank, and it all went downhill. They say you transfer money account to account is immediate, it isn't. Your deposit, even from an employer, isn't available right away. They charge you fees for EVERYTHING. If you ask me, they are thieves. They say it's their policy. I've had more bogus fees saying our money was just pending, even when it was in our available balance. They are money-hungry, crooked jerks. Do yourself a favor and go somewhere else!

An absolute nightmare! The worst online banking experiences ever. When First Niagara was bought out by Key bank I thought it was great. Much closer to home. I soon found out the constant online banking problems. The app is a complete waste of time, nothing nice to report. Constant problems logging on and payments not sent on time with a simple electronic transfer. The bank has made mistakes and fined me with outrageous fees, I was able to have them reversed but not until I had contacted them a dozen times over a one week span. Completely unorganized, unorthodox, frustrating, annoying, and my banking will change as soon as I decide a better alternative. Run!!!

We paid off our car loan in full in October. We received a letter stating that the loan had been paid. But now in January have not received a title. We have called several times and received a run around. We will be seeking legal counsel.

I reported to the KeyBank branch manager that a check from my customer had not been deposited into my business account after 1 week. I was told that the check was lost. The branch manger said it is not KeyBank's fault and my company would be responsible for any stop check fees and loss of revenue. Summary: If KeyBank misplaces a night drop deposit it is your own darn fault for trusting in their incompetence. This was strike three for them and I just booted them to the curb.

I was a First Niagara customer since I can remember... until they merged with KEY BANK. #1 I did not receive any updated information about any fees ex: (I went over my account 40 cents with a $34.00 fee), 3 separate transactions, combined grand total $6.40 which I was charged $102.00. And I just DISCOVERED today that I was charged 10.00 for an inquiry I made. (WTH?) And lastly I was told I needed to pay $5 an ATM card??? (My old First Niagara bank card is expiring soon). After KEY BANK preys on the check to check working class. As soon as all my transactions process I WILL BE CLOSING MY ACCOUNT ASAP!! Meanwhile I have to argue and justify to the bank that I recipient NO UPDATED CHANGES.

Well first off it's been a few months nowhere close to closing. Loan officer and other involved in the process don't have a clue of what's going on. Bad communication between staff, then relaying pertinent information to me. One person says "Do this." Another says "No do it this way." Like wtf incompetents. Then I have like sent over a good amount of bank statement information repeatedly and their underwriter, etc must be a idiot like come on already. Last, it's add more money to your account towards closing like ** Key Bank. What closing? There's not a date yet and it doesn't look like there is one. I will never recommended this bank for a loan of any sort. Just cash a check and keep going. Go through your credit union. Avoid predatory banks.

I record my calls because it helps me remember. I have customer service lying to me about the dates my card was sent out. They told me it was sent out on the 16th and there was a technical error and it wasn't sent out until 21st with almost 1,000... Really??? For a $15 charge they could get me a new card in 2 to 3 days... I will be reporting them... Customer service sucks!!!

I paid off a car loan through Key Bank recently. The amount of the payoff was more than I actually owed Key Bank, so in return they sent me a refund check. Almost 2 months later they send me a letter from the collection dept, saying I'm delinquent on my loan payment (which mind you was already closed out and had a 0.00 balance on it), and say I owe them another month's payment plus some crazy fee. I've had First Niagara for over 25 years and I'm so sick to my stomach how Key Bank treats their customers. They don't listen to you when you call the so called "Customer Service Dept" if you can even get through to them. I'm at my wits end. I owe them nothing but they insist I do.

I was overdrawn.38 cents on my account. Immediately I transferred 1.00 to cover this delinquency. The same day, the same hour. I got hit for a 34.00 overdraft fee. We went to the local branch to see what they could do, it was less than a buck for goodness sakes, and it was rectified immediately. They could not do a thing to refund us. Well Key Bank, you just lost another customer who deposits 7500 dollars a month into your institution. The merger was a trip, and this was the last straw. Bye bye.

I had an auto loan through First Niagara and everything was going well. I sent my usual payment out earlier this fall, and was later contacted by Key Bank a few days after the due date stating my bill had not been paid. I asked who I was talking to and stated that I did not have an account with this bank, stop wasting my time. The person on the phone asked me if I had been in business with other banks (he started rattling off names), and when he mentioned FN, I said yes. He then proceeded to tell me that KeyBank had purchased First Niagara. I then mentioned how it was nice that no one told me this and that I had sent out my payment. He put me on hold for a few minutes and came back on the phone and stated they had found the check that I sent out, sorry for the inconvenience, and hung up the phone.

Key Bank acquired my auto loan from First Niagara. They didn't send any written notice of the acquisition. They made an unauthorized withdrawal from my Citibank checking account for the amount of my loan even though they were already paid for the month by my bill payment I set up with Key Bank. Neither Key Bank nor First Niagara were ever authorized to do automatic withdrawals from my account so they basically stole my money. When I called, they said it would take 3 business days for them to look into and expected me to let them keep the money they stole until they could figure it out. I didn't. I disputed the claim with Citibank and got my money back.

Key bank is one of the worse banks I have ever encountered! Do not do ANY business with this bank!!! The customer service is horrible and the rates are extremely high. I own a property that was previously financed by First Niagara Bank. Key took over this year and I proceeded to request refinancing as a result of the interest rates being lower... I was given a quote of $860 per month... I knew that this was still a very high amount considering the current rates. I went to another bank and completed an application... I was given a lower interest rate and my monthly mortgage is now $540. Key bank is solely in business to take advantage of hardworking customers! They are unwilling to work with long term customers from First Niagara and they have a "take it or leave it" demeanor! Stay away from Key Bank!!! Please beware and do research before considering this unprofessional rip off facility! They need to be shut down for such fraudulence!

I loved First Niagara, customer service and all. Banking in general is horrible at Key Bank. I was just told by customer service that they can't help me and that I need to go into my local branch. I already did that but no one working was able to help me, when I told the cs girl that she suggested that I call my local branch before going in to make sure someone was working that would be able to help me. I agree that we need a class action lawsuit, my account is continuously being charged overdraft fees when I am not overdrafting the account.

I have been a long time user of the same branch. First HSBC (which I didn't like much) then First Niagara, which has been the best bank I have used, and now Key. Key is horrible! I have a mortgage loan which was transferred, and as noted by other reviewers, none of the information is available. I can get balance. That is it. No payment information, interest, principal payments, history, or recurring payments. And there is no one to contact to resolve the issue. I have contacted via e-mail, the local branch, the 800 number, and they cannot resolve this issue... Ongoing for many months. Someone should be accountable for my balances.

Worst bank ever! Ever since the merge they lost 2 months worth of my car payments. I have a bunch of late fees. Every time I call them they make me seem crazy like I never paid when I have receipts. I went to the branch, showed them my receipts. 3 weeks later my money is still somewhere in the bank but not in my account. These people need a lawsuit against them!! How are they doing this to the consumers!

I have been a happy First Niagara customer for years. KeyBank bought First Niagara and mid October I was transitioned. It has been nothing but headaches and problems since then. I've spent hours upon hours on the phone trying to get my mobile banking working I've gone to several different branches trying to get problem solved. I just learned that my October payment for my credit card was not processed. I also found out that KeyBank reported me to all three credit agencies for late payment.

Customer Service is horrible. I'm trying to help my mother get a copy of a canceled check (payment was done electronically) for 4 weeks. 2 KeyBank reps took the info, did nothing and now saying they can't assist me because I'm not on account. My mother is deaf and in a nursing home. They should have told me this a month ago. Spoke to supv and he gave me same runaround. My 88 year old mother has no paper and is unable to speak to them on phone. I guess they just take the money and run with it. And while I was giving up all her info, were they playing solitaire because there isn't even a record of my calls. One rep said they would send an email. Today was told they only work by fax.

I have had a home equity account with Key Bank since the late 90s. The relationship started out very well with no problems. In late 2010 I had some financial difficulty and my loan went unpaid for a few months. I contacted the bank and we made arrangements to re-age the account. They asked me to make three consecutive payments over the course of 45 days. I did make the payments and then was told that the payments were made in too short a period of time and they forced me to make another payment. I complied and the account was set up to make regular payments from that period on. I have made the regular on time monthly payments with additional payments toward the principal every month since January 2011.

Last month, in addition to sending an extra $100 principal payment/check for my auto loan (previously managed by First Niagara), my standard monthly payment had an error in the script amount, but the number box was correct. Because of that mistake, the bank identified me as being $20 short. I received a bill for the "missed" $20, and one week later, "collections" was calling me, hounding me about the $20 deficit (which was paid an in the mail). It is actually paid twice, because Key Bank billed me twice for the missing $20 and fees. I'm not impressed at all.

Key Bank recently merged with First Niagara...being a First Niagara customer for a few years I was hopefully the merger would go off without a hitch or at least they would fix any issues. After four visits to my local branch to correct what I saw as a minor online issue for them; turned into a royal pain in the neck for me. I had a fixed rate and a adjustable rate line of credit. Both were separate account numbers until Key Bank decided to make them one account. This combination would not allow me to make separate payments into which one when I wanted to...any payment would now go into the lower rate line balance.

My auto loan was with First Niagara and I never had an issue with them. Now that Key Bank has taken over, I tried calling them to get help setting up the online account and was on hold for over 30 minutes, and when I finally reached someone, they stopped me cold and had me wait another 20 minutes to be transferred to some other person who was handling the First Niagara loans. I made the payment that day and was informed the 10 dollar fee would be waived as a one time courtesy. I set up an online account with Key, with access to my checking account. There is no way to authorize anything but checking here.

When Key Bank bought out bank of Niagara I started having problems. In the past few months since Key Bank has taken over I have received overdraft fees. The overdraft fees have deleted my account balance and it has become a vicious cycle. I recently deposited a check for $2000 and after they took the check, I was handed the deposit receipt and a letter stating that my check would be held for 11 days because I have had overdraft fees and the last few months. By holding my check for $2000 for 11 days instead of the 3 to 5 business days they are causing subsequent overdraft fees bounced check fees and overdrawn my account. The teller advised me that this was Key Bank's policy and there was nothing she could do about it. It was a Saturday and no manager was available.

KeyBank is your typical company that provides bad service to their members and they all use the same MO. When you call for help you are sent from person to person and nobody knows what they are doing and gives you a different answer. The First Niagara transfer into your existing KeyBank Online Account was a Freddy Krueger. They opened a second account holding the Niagara funds which I did not have access. Talking to 2 different people, one said it was because the names did not match and the second, a supervisor, said it also had something to do with the banks being in different states. WHAT! Has anyone ever heard of maybe going by the Social Security number when migrating might provide a better match during the migration.

The worst banking experience ever. They try to get you with hidden fees, every step of the way. I received an offer by mail; open a checking account, utilizing online banking and direct deposit and they would give me $300.00. I meticulously went through the fine print and opted out of every little detail that would cost me money, ending up with free checking and a $300.00 bonus at the end of 3 months. Well, KeyBank didn't like that and closed my account, stating I owed them funds from a previous account that I had with them. Stating that they had tried to send me many letters but I had not responded.

I thought opening a Keybank account would be convenient cause there's a branch close by. I have been a Bank of America customer since they bought Fleet bank. I was hoping for a similar experience with Key... Keep on hoping. :-( I signed up for a new account with Keybank a few weeks ago. It took them 2 weeks to approve my account. So they send me an e-mail telling me to go to a local branch to sign some papers... when I did the lady had no idea what I was talking about. I tried to sign up for online banking which was all I really wanted in the first place. You need a debit card to do so.

I was patient with the glitches that occurred during the initial merger from First Niagara and Key Bank. Then about 6 weeks later we get a (fraud) pending transaction, against our account from someone from France. I immediately alerted the branch that we deal with and they alerted their fraud department. So I thought. For three days I kept an eye on my account and found no credit and each day I called for an update. I asked the bank representative if they could tell me if one of our debit cards had been compromised, which is what happened in the past.

Key Bank is one of the worst banks I have dealt with. They bought out First Niagara which I was completely satisfied with. Key Bank takes fees for anything and everything. I will be switching banks asap. DO NOT BANK WITH KEY BANK!!

This bank needs a class action law suit file against it. I was with First Niagara which was bought by Key. I have had the same acct for 16 years and through 5 mergers, and now I am forced to change banks. First, they would not convert my son's acct to a student acct even though he is a student. 2nd, they purposefully hold over direct deposits to charge overdraft fees. 3rd, and most horrible, they shut the system down every day from about 8pm to 6am the next morning and from Fri night to Monday morning. FNFG would post a mac debt immediately.

I was a First Niagara customer and I LOVED banking with them. Key Bank took over and I had nothing but problems. During the change over my debit card was "accidentally" deactivated and I found out when my husband and I went out to dinner for our Anniversary, luckily we had cash. I was so embarrassed and they told me that it has happened to several people that night. Then my auto payment was denied and the bank had no explanation for it. The final straw is when I woke up to my account negative over $400 because they double paid all my bills. My husband and I went that day and opened an account with another bank and closed Key Bank account. My daughter also switched, she has has problems also.

I've had nothing but trouble since I opened my Key Bank accounts. First of all, the gentleman at the branch I opened the account set up my Direct Deposit incorrectly. There is a promotion going on right now where you receive $300 to open an new account with a minimum of $1000 to be DD into the account on a monthly basis. The representative at the bank set it up through my HSA account not the checking account, so I won't get to receive the $300 as a result! I didn't even ask for an HSA!! I now have the DD set up correctly through the correct account.

On Saturday evening at 4:45 pm, I received certified mail from my bank, KEY BANK. By the time I chatted with mail person and got in the house it was nearly 5 pm, bank closed. In reading the letter, it left me in a panic. It said that my account was to be closed because of a deposit and withdraw law. I'm a recent widow in my senior years. I've owned businesses for years and had to purchase parts for my company from all around the world. I've never in my life been overdrawn or written checks that needed to be canceled and felt that keeping track of all my banking, especially now as a retired citizen. So when I first read the letter, I thought, again they waste so much money with these certified form letters. But after reading this about ten times, I realized it was an action being taken against my personal checking account.

So I was a First Niagara customer. I held a auto loan with them. I'm obsessed with making my payments early and dream of the day my car will be paid off so the only reason I knew Key bought my account was because I went to the online and tried to log in at First Niagara and was redirected to Key Bank. I got nothing in the mail, no email notifying me of the buyout. Ok not the end of the world. I called Key Bank. Asked them what this meant. How do I make payments now? They told me I would have the same account numbers and I could continue making payments the way I always did just Key Bank would be me payee. Ok. Great. This is 2 weeks before my payment is due so I switch everything over to Key Bank make and decide (thank god) instead of making a double pay I would pay the minimum since it was my first payment with them. Thank god because according to my bank Key Bank rejected my payment.

My auto loan was originally with First Niagara Bank who provided excellent service when it was transferred to Key Bank without input from me during the most recent buyout. I received three letters from Key Bank advising they had purchased the loan with the purchase of the bank, that there would be no changes in my account nor in my electronic transfer monthly of my payment. I called Key Bank customer service, to confirm the three letters received, and that there was nothing I needed to do, the payments would continue monthly via EFT and was assured it would. I then received a collection call advising that not only was I late on a car payment, but that I would be issued a late fee penalty and that my car was going to be called for repossession.

I became a Key Bank customer when they acquired First Niagara. I used to be able to comment my deposits, so a description I provided showed up on statements and online. No such capability at Key Bank. Other banks let you see an image of a deposit ticket which can provide the information. No such capability at Key Bank. I used to be able to schedule transfers from my Line of Credit that would occur month after month. No such capability at Key Bank. I've been using banks for a long time, and in all my experience I never had a bank just flat out steal money from me. But on examining transactions between my line of credit and my checking account I noticed that they took out a payment of $10.88 in interest on November 7th, the same day I also paid the same amount. The two withdrawals debit my checking account, but only one of the credits is posted to the loan account.

My whole family have been key customers, for years but over last 2 years it means no service and pay us fees. All reps we have dealt with have left key which translates that they cannot keep anyone. I was at bank 2 times today after returning from a work trip yesterday, was trying to order parts before leaving on work trip again and have them expressed to me. Only to find out a block on my card and the only department in the entire company that can correct this works you guessed it from 9 to 5 lol. Tell me this doesn't sound like a government operation lol. So I was told "nothing we can do because you must talk to this department", who did not send me email, or call or anything a carrier pigeon before taking such action.

I applied for a mortgage loan that would refinance a current mortgage and a home equity line (both from different banks) in June 2016. Explained that I had a bankruptcy in Jan 2011 due to life-threatening illness, and that my mortgage and car payments were reaffirmed in the bankruptcy, but the home equity loan was discharged. However, because it was a secured loan I continued to pay it monthly. I was told there would not be an issue as long as a credit report came back clean, which it did. They asked for copies of the 45 pages of my bankruptcy paperwork, which was supplied. Was told a closing would be scheduled before the end of August. In reviewing my credit report, nothing was reported about the home equity line, so in a 4 way phone call with Key Bank, Chase, the credit bureau and myself, the credit bureau indicated that on 5 occasions in the past 5 years I had been late on my H.E. line 5X.

I've been a customer for over 25 years, no problems whatsoever, & have used online banking since the very beginning. Now Key Bank has "upgraded" their website and ever since it's been very difficult to use the online bill pay. I sit down once or twice a week, usually late, to pay whatever. Once in a while, the website isn't available -- ok no problem. But recently, since the website has changed around the first of October, I've tried to pay a bill and get all the way through the process, then a little drop-down box pops up and say "the payment cannot be executed at this time." Ok, so I tried again, same thing & I gave up. The next night I tried it again and had the same thing happen with a different payment. So I went to the individual websites and paid that way.

Where do I begin...Sent a payment back in May. The cash, the check never post it to my account and will not take a copy of the cancelled check as proof!!! My bank is handling it now. Trying to get a payoff amount from them and going thru hurdles. Did I mention they outsource their call center to a foreign country!!!

I also was a first Niagara customer that was taken by surprise about the changes that happened after the take over. Being a retired DAV I depend on the promptness and availability of my direct deposits. When problems happened I called customer service for help. Useless. Said "no record of transactions for last 180 days please go to the branch". Surprise! No parking spaces at the bank. Had to park next door and walk. Quite the crowd of frustrated customers. I waited {and waited} my turn. Only 1 person was left of the original staff. Some lady from the west coast was running the show.

Key Bank recently changed their website. The new website does not properly display the due date, or amount due, when you click on some of their accounts. On their credit card accounts they do display the amount due and due date. On their loan accounts this information is NOT displayed. So users have to guess at the due date. I recently missed it by a day and was hit with a late charge. This is simple information that can and should be displayed on the website. When I called Key Bank to point this out, it took 35 mins and 2 calls (first call went into an endless loop!) to finally get someone to help. At 35 mins, the customer service team is overworked, understaffed and I bet they just hate their jobs. Key Bank gets a C- for their new website changes and a C- for their customer service.

Key put a nearly two-week hold on a check I deposited because I had insufficient funds in the past for a period of 12 days. Will never use them again. Condescending customer service agents and tellers. They are accruing interest on money that is mine. TELL EVERYONE TO DUMP KEY!

Former First Niagara customer. On hold for a long time only to be told that too bad if not all my accounts showed up online and I had an overdraft protection in place with First Niagara: I'm still getting charged $34 for a one day overdraft. Also, quite rude. Ready to switch banks.

Have been a customer of First Niagara since they moved into Mt. Pleasant Pa. Key Bank froze my account because of supposed fraud. Their idea of fraud is not allowing my password to transfer from F.N. to Key Bank. I used the pin number that I had used for five years and they changed from five digits to four! Nice move not telling anyone.

This is not the first time I've gone through a bank ownership change. This is the worst. I see there are several poor experiences with other former First Niagara customers listed. I will be joining those leaving this institution. I have signed up to this particular website solely for the purpose of expressing my chagrin at KEY. I work in the banking IT industry, it really is not this difficult to change IT backend without disrupting QoS for the customer, if you can't do this, I don't trust ANYTHING you will do in the future. Goodbye.

I called Key Bank to pay my husband's car loan as I have done every month since he purchased his vehicle. I had all the information needed such as his loan number, his ss#, our bank acct number - everything. I was not asking Key Bank to give me any information about him or his account, I had all that information to give them. I simply wanted to make a payment. I was told they could not accept my payment because I am not listed on his loan. I asked to speak to a manager and after being put on hold for a rather long time was told there wasn't one available. Mark took my number and told me a manager would call me regarding the Key Bank third party policy. No call has been received. My husband's loan payment is now late and Key Bank has another very unhappy customer.

I've recently been forced to migrate banking from First Niagara Bank to Key Bank. This was the worst experience in all of my years of banking. I have not been able to log in to my online accounts or apps for the past week. So I called a few days ago just to be on hold for 2 hrs, finally was connected to a representative and they had no solution to this problem and advise that I stop at a local branch. In which I did on my 30 min lunch break, I was told it would take an hr or more for him to call (as I did) still no resolution. I am definitely shopping for a new bank. This is not even a 1 star bank it's -10 star!!!