Key Bank

I had a small hobby business checking account. I used it solely for occasional transactions like business license fees, membership dues, and occasional derives. As a busy mom, the business was inactive for a while; I had another baby and stopped looking at my account statements because I knew there was no activity. Many months later, I go to write a check and go online to view my balance. The bank had initiated a $5 service fee and had halved the amount in my small account by the time I noticed. Yes, I should have paid attention.

I have been with Key Bank for years and have never been charge for using the ATM by my house and I have always used it all the time more than twice and they will not refund my $45 that they took at the end of September for an ATM withdrawal fee for using that ATM more than twice and previous months. I have use that ATM more than twice but they refused to give me my money and they say that that’s just how it is. So please don’t ever go to this bank. It is just ridiculous and I’m over being overdrawn all the time for ridiculous fees that I have never heard of.

I would not even give this bank one star if less than that was an option. The customer service is the absolute worst of any bank I've dealt with. They take days sometimes up to 5 days to process transactions, some of which are bills that I have had set up through auto pay for years and never had this issue before when it was First Niagara so I'm well aware this is an issue with KeyBank and not the other businesses processing time. I have had them give overdraft fees when my check was deposited the same day as the charge but processed the charge before my check. I have also deposited checks and they have taken multiple days to put the money into my account causing overdraft.

I was referred to Key bank by Nordstrom Heating and AC Inc. I was told no interest for 15 months. I called my local Key Bank near Arlington WA to ask if that is true. Answer was yes no interest on new loans for 15 months. When my first statement arrived I had been charged a $250 fee. They have refused to refund it.

I get this error every time I've tried to sign in today: The User ID or password is incorrect. Please try again. The only way to log in is to keep changing your password. Also there are JavaScript errors and the only way to log out is to just dump the browser. The fonts on the site are all distorted and will not render properly. I am a former IT specialist: software and website development. I called Key customer service three times and they tell me there is nothing wrong with the site, yet the first one I spoke to, Michelle told me they had been working on the site today.

I know hate is a strong word and probably not a good term to describe an emotion, but I HATE this bank!! I check my balance on a daily basis before using my debit card for purchases just to be sure I'm not overdrafting. Every time I call the customer service or even the branch, I'm always lied to or getting the runaround!! Within 2 days I was charged $212 in overdraft fees after being told several different times by several different people that my account will not be overdrawn!!! So I deposited the money into the account to bring the acct positive so that I can close it IMMEDIATELY! After I deposited the money into the account I called customer service to close the acct, they asked me why do I want to close the acct? I told them the truth which is their fees are ridiculously high!! All of sudden after telling the rep my reason for wanting to close this acct, she says, "Well you can't close the acct today due to a returned charge pending."

Horrible service - staff lacks obvious training and they possess no desire to do a good job. How can you be working in a bank and be unfamiliar with FDIC Insurance? They were terribly rude as well, Suyen ** claims to be a compliance officer on LinkedIn, Luis ** the banker who also called himself the Officer in Charge and the silly kid named Damion ** who made what he considered to be a silly joke about my appearance - How rude. Avoid this place.

I closed my checking account on the 5th of September and was told my $3300.00 would be mailed to me in 10 days. It's now September 29th and still no check. When I call it's always another department that is responsible for the situation. They have ran out of the excuse, "It's in the mail." Where is my $3300.00??

When we obtained our mortgage, Key Bank mandated that we set up an escrow account. In spite of having sufficient funds in the escrow account, Key Bank neglected to pay our homeowner's insurance bill by the due date, which resulted in my receiving a cancellation notice. I have made several phone calls and been placed on hold, then transferred, then placed on hold again. On 3 different days, after these exasperating calls, I have been assured that the payment would be overnighted that same night. And yet it has not happened. My insurance company tells me that no claim will be processed for the period that the policy is in unpaid status. If my house burns down tonight, it will be a total loss to me... and Key Bank! LAWSUIT TIME I guess...

I redeemed my points with Relationship Rewards program and close this service same day. I specifically ask Key Bank rep if this is OK to close it same day. I was ensure that she check with Relationship Rewards team and I'm going to receive a gift card. After 2 month I realized I did get it! I call Key Bank and Relationship Rewards team. Relationship Rewards told me my redeem did not go thru... They can redeem it if I sign up for this program again. Pay $40 fee and THEN they give me $25 gift card.

Key Bank stopped a check I was cashing from my employer. I always got direct deposit but my employer gave me a personal check. I went to a branch and cashed it. I put it directly in my account. I was thinking it may take a day to get in my account but nope. The branch "back office" at this branch submitted to fraud. The reason, because it was a personal check and it looked suspicious. Mind you it's around the same time I get paid. I think they saw a brown person walk in to cash a check and held it. I don't see no other reasons. I called the fraud department but they couldn't take the hold off because the "back office" of this branch has to take the hold off. Well the branch is telling me their "back office" did it and can't take it off. At the same time customer service is saying, Their back office at their branch could take it off. Anyway it's a week later. Still no money in my account. Nothing's wrong with my employers check. I don't know what's going on.

My elderly father (91 years old) recently relocated from Pennsylvania to California to live with me. We submitted an online change of address and shortly afterwards his ATM card was declined. We called the number on the back of the card and was told the problem had to be resolved by the branch and we needed to call back Monday. Called the branch Monday. They were busy. Left messages. Calls were not returned, Tuesday tried again from the number on back of the card. Was told by an operator to speak with the branch manager.

I've been banking with Key for close to 2 years. I've deposited every single paycheck I've received since changing to Key. Today I deposited my paycheck via my mobile account. Usually when depositing my check, I'm given access to 100.00, until the check clears. Today I found out that you're not given access to any money when doing it by the mobile account. That doesn't make any sense to me. I've deposited checks by the same company before, and was given the 100.00, but not when doing it this way. I'm done with Key Bank. They're never there when you need them.

Unprofessional, amateur staff. Hidden and surprise fees that go unexplained even after many attempts to get an explanation. Terrible website that is down as much as it is operational. Stone age app. Intentionally decreases credit scores in their assessment for loans in order drive up the interest rate they can charge you. Disgusting, dishonest and probably fraudulent bank. Disaster.

I was at the White Plains Key Bank, not for the first time, for notarizing medical reports (I know where ALL the notaries are at various banks near my nine offices). The notary, Ms. Jean **, was rude, acted like I was bothering her and FOUR TIMES notes that notaries are nothing to do with banking. Fair enough, but I need my reports notarized by law. IN 30 years of doing these reports and getting notaries, NO ONE has been as clear that I was wasting her valuable work time as Jean **. The bank was EMPTY, btw, at the time. She also meddled into the content of my reports, which is against federal HIPAA guidelines to discuss or look into by non-medical staff. She alone in 30 years of this activity, asked for my SS#, and was looking me up online. Talk about over-stepping your boundaries!

Key Bank Car Loan - I get paid every two weeks. I make my car payment my first paycheck of each month (single mom with two kids causes me to live paycheck to paycheck). My payment is due on the 7th. They start calling me 4x a day every day starting on the 7th up until 4 days AFTER I have made my payment because it takes them that long to process the payment. It comes out of my checking account the day I make the payment but takes them 4 days to show it on my account. Horrible threatening customer service and harassing in their payment follow ups. "I don't need 4 calls a day to tell you the same thing," I just told the last non-English speaking person. If I had the means, I would refinance the car and get it away from them. By the way, I pay at LEAST an extra $100 in principal each and every month and it never gets to the point where a late fee is charged. They are terrible.

I was planning a trip to Peru last spring and I met a person on an online dating site from Peru of whom I had gotten to know for a few months. This person I met on this online dating site told me she was working with a travel agency in Peru who was offering tour packages and that she could arrange with them to provide a beach resort package for me at a fair price. After knowing the person for a while I decided to go with her to the travel agency in Peru to see what they had to offer in beach resort packages. While speaking to the representative at the travel agency I was shown pictures of the featured resort he was offering to sell me. The photos he showed me of the resort were of a state of the art beach resort, but after purchasing and arriving at the actual resort I realized that the resort he showed me online and the resort where I was dropped off at were not the same and that the agent had misrepresented the beach resort he had actually sold me.

So I was thinking of possibly switching from Chase to Key Bank. I put a 50 dollar deposit in the Key Account that I opened online. The 50 dollars took a week to post to the account. I thought Key lost my money so I had Chase reverse the deposit. Key sent my account to fraud for closure without a call, email or text. Before it was closed I did a 1 dollar deposit for a test. Key Bank failed my test with flying colors. No word on the dollar I put in. I’m just happy I got my 50 back from Chase and I only lose a dollar for dealing with these fools. Do yourself a favor. Don’t deal with Key Bank at all if possible. If you do give them the bare minimum or you will regret it. They will lose your money in a heartbeat. I only had them for 10 days and it was 10 very bad days. Never had any issues in 10 years with Chase. Only reason I even gave this sorry bank a chance was for the 400 new customer offer. But now I would pay 400 not to use them ever again...

I opened a Key Bank Checking account last May 2018. I signed up for Online Banking as well. I applied and received the Latitude Credit Card with a credit limit of 15,000, zero percent interest and no balance transfer fee. I transferred a balance to the Latitude card for 2,700. Each month I had to prove to Latitude that I paid my monthly payment on time with a phone call and 45 minutes of working with a service rep. Each time they apologized, I was told by a supervisor the first time that they sent out a late payment notice prematurely. I was credited. However, the credit of 27.50 although appeared on my online statement they never actually credited the balance therefore generating another notice and late fee.

I did a wire transfer to Germany for 5000 Euros through Key. The bank employee put an incorrect recipient name on the form (the bank instead of the individual) but all other information is correct and I have sent money to this person several times before, The funds never got through and Key is not attempting to recall the funds. My local branch manager is suggesting that indeed the funds got through and the recipient is lying about getting them. I asked him if there was a way to check if they got deposited and he said no, which is absurd. I have since filed complaints with the attorney general of my home state and Ohio which is Key's corporate state. I also filed a complaint with the CFPB.

They closed my account on July of 2018. I had a direct deposit payment in there that they have of mines. I have called the 1(800) number as well as the branch. They have poor customer service at the cooperate office and branch. Nothing should be processing if my account is closed. They got their little 30.23 for their fees. Now I want my money that is not affiliated with them. Yes I'm pissed and will never deal with this bank nor do I recommend anyone else using this bank. I place them in the category of Bank of America. Beware of Key Bank. They not right.

THEY charged me close to 2k in overdraft fees. YES overdraft fees totaled this month. Not including the transactions that I disputed for some apparent scam websites online. No lie. I have been round and round with them. I told them even with health conditions limiting my ability to get out, I shopped online a lot. If your card is ever stolen and used, they punish the customer for it. Meanwhile all my utilities are going back bounced. I've been inside the branch, on the phone, email... you name it. I got the same response. I have to wait 10 days. I offered to file a police report and was told I didn't need to. Now of course I can't make my dad's (79 years old) car payment due to all this.

I pay off my loan earlier. For that they charging me illegal $150 penalty and I request them give my loan payoff letter. No answer from them. Can someone please help me where to file complaints against them?

I overdraw my account on 7/10. They like to post debits before they post credits. They refunded the money on the 12th and then the 13th I had another overdraft fee of 37.00. I look and have a positive balance. I show that it was positive until they overdrew me and then they charged me for overdrawing me. Essentially one overdraft that they credited me for 34.00 is now 177.00 in fees in 5 days. I look at my statement and it doesn't match what they are saying. They say the online is showing it wrong. I can not afford as a single mom to pay them 177.00 for an overdraft that never should have happened. This has never happened and they refuse to help me.

Seriously disappointed in services from this company and we will never recommend & will be switching banks ASAP. Someone stole my card info and spent hundreds of dollars of my hard earned income, we reported it A WEEK AGO and not only do we have to carry those charges on our account but we have been saddled with multiple overdraft fees (that occurred only because of the fraud) and what is equaling out to OUR MORTGAGE PAYMENT is gone and the bank isn't doing anything to fix it in a timely manner. I have 4 children and my entire limited income was swallowed whole by the charges & we have nothing to use for groceries or our essential bills and NO ONE HAS FIXED THE ACCOUNT AND WE HAVE CALLED EVERYDAY FOR A WEEK.

Key Bank claims to have hassle free checking account but it is just the absolute opposite. They business practices are horrible and they will charge you overdraft fees on your account even though money is in the account to cover YOUR TRANSACTIONS! I have spoken with their agents multiple times and told them the money in my account why I am being charged multiple overdraft fees. Well my account overdrew for 39 CENTS!! 39 CENTS and they charge me $39 for 39 CENTS that then send my account into a snowball effect where the fees just keep climbing because I am not putting in my account to cover the fee just my transactions.

I purchased a product from KeyBank labeled Hassle Free Checking Account which advertised standard checking account services along with a bill paying service with an optional mobile check deposit feature to utilize at my discretion within the daily limits set by KeyBank's Business Policies. In exchange for having to supply the customer with personal checks to use on their account the bank offers to waive minimum balance fees on the account and includes a free online account payables service to utilize with them instead. I have money on deposit with KeyBank for a working service product that does not work as was intended and they have refused all offers to settle with me.

Beware, balance transfers you make on the phone aren't necessarily going to go through. I spent an an enormous amount of time to do a balance transfer still 3 days before the deadline. The person I spoke to seemed to not know anything about it, and kept having to go back to her manager every time to ask basic questions: the length of the promotion, the fees, the time it would take. Despite me being used to speaking with people with very heavy accents, my family included, her accent was so difficult to understand.

Honestly this is the worst bank I have ever had. I switched to Bank of America but kept Key Bank as my secondary checking and worst decision ever they aren’t well in guest service. They are always short on tellers and I’ve dealt with a branch the guy asked me what the deposit bag was. Are you kidding me? This bank is a joke. They love taking fees and can’t provide the times stuff was pulled out your account.

I canceled my father's credit card, which was a horrible process. Three months later I get a statement saying there was a fifteen dollar charge which now totals 75.50 with late fees. We called last night to inquire. Rep took all of his information, including his permission to have rep talk to me - he’s 89. She was to call right back. She did not. I called from work this morning. They can’t talk to me unless he is present. So, we will go through entire process this evening. Can’t even begin to tell you how frustrated we are.