KeyBank Reviews

I have been attempting to resolve a fraudulent charge on my credit card for over 5 months, and this crummy outfit has refused to refund my money. In the bank rating system they have a value of only 1.6 out of a possible 5 points. Local staff are experts at smiling at you while they listen to the mistakes they have caused and simply reply "we're sorry that happened." Please get out of this company as fast as you can.

Do not bank with KeyBank. They do not value their customers. They do not help you when fraud has been committed. They do not have your back nor do they have your best interest in mind. I can not stress enough not to bank with any key bank branch and once again they side with the crooks that steal from you which makes them thieves just alike. Key bank is untrustworthy unprofessional.

I'm deposited a security deposit from a rental company. I was renting from and I did an online with the deposit. And now they are holding my check. I deposit it on the 6. They have a hold till the 15th. I cannot access my money. They will not do anything about it. They're calling it some regulation and rules that they have. So they're 2 day thing that they say about their check is a hoax. They do not do it. And I've got proof that they are holding my check for ten days!

I moved from one state to another and I don't have the title for my truck so I can register it in the new state. I have been on a temporary license plate that is only good for 30 days and that was back in January 2026. Well it is now April 2026 and still no help from KeyBank with this issue. The DMW requested a electronic transfer and it was rejected from key bank, three months of phone calls to key bank with several disconnect calls on their end with no call back from them even though they claim they have my number but still don't call back, when I call them to get this issue resolved they won't help.

I was recently hacked (began with a message stating I’d made a purchase on the dark web. And to call this #). Which I did and it snowballed from there. I immediately went to my KeyBank branch on 40th Ave in Yakima and was put in touch one of the managers, Fernando. We immediately froze my account and set up alerts, and set me up with (my) cash. He also helped me with a list of things to do: contact fraud alert on all my accounts, and file a police report, and so on. I did take notes, albeit sometimes hastily written because of pressures from the hackers, which was a great help, and history of what happened. In conclusion, I am only out my time and inconvenience as they were not successful getting further into my accounts. Thank you, Fernando!

Key's products are fine but when you encounter a problem, you are relegated to a third world country where the language barrier is real, they fail to get back to you as promised and you are lied to about their commitment to your problem. Absolutely unacceptable.

Worst bank ever. Had some physical problems, got hurt at work. Having problems with workman's comp paying me in a timely manner, the bank kept letting it be overdrafted even though I signed paperwork not to be overdrafted. Got verifications that my money has been sent to the bank. They refused to lease it in a timely manner. Now holding my money hostage for 7 days, even though it's already been verified that it's clear because I've had some overdraft fees. Now gonna keep a coming overdraft fees cause you refuse to release the funds and I can't pay my credit card off. This is bank is trash.

Left on hold for 33 minutes then phone call ended. I explained on 2nd call about the experience and demanded they send me a company survey. Will not hold my breath. Honestly with their 1 star rated they have serious issues.

We have been with Key Bank for 31 years. We went to the local Medford, Oregon, branch to set up our mortgage with Jeremy. We were told we could set up bi-monthly payments in order to pay off our mortgage quicker. We were then charged a subsequent late fee from Key Bank. When we called about the late fees, we were told not to worry about them and that they would be removed. Months later, we received a letter stating we owed over $400 in late fees. When we contacted corporate about the fees, they said they would look into it to work on getting the late fees dropped.

DO NOT BANK WITH THESE PEOPLE! I am still resolving issues from literally almost two months ago. Switched my banking info and the merchant charged my old account which I was trying to close KeyBank and after I realized they were charging them I called, filed a dispute and they denied me which led to my account becoming overdrawn. Since I do not have my paycheck go to them there is no money in this account. It's a headache to try to close this account and I'm still fighting the overdraft fees. NO I will not pay the fees when you allowed a merchant to charge my account without consent when I had updated my banking info. Not only that but the holds on this checking account is insane. You have to wait days and sometimes weeks until checks clear.

This bank is ridiculous so far. I changed to Key Bank from a major national bank because I thought it would be better to have a local banking experience. It's been terrible. The amount of holds, "pending" charges, weird "new customer" limitations STILL when it's been nearly six months, and the completed apathy of most customer service reps (a couple of the tellers were nice enough, but still don't seem to be very informed)... It's just bizarre. One example: I tried to move a few hundred dollars from my Key Bank checking account to my Key Bank savings account - mind you, this is WITHIN THE SAME BANK ECOSYSTEM - and it took 3 DAYS.

The worst business I've had to deal with in my 48 years of life. Somehow, a non-interest generating retirement account of mine got transferred to this awful institution. For over a year, I have been fighting with these people to close my account and they won't do it. I've filled out all the paperwork they have asked for and they keep making up a reason why they either discard or deny it.

KeyBank is a threat to the financial safety of working class customers. Ten day holds on modest local check deposits is unacceptable, especially when no warning of the hold is advised until AFTER you deposit online. Your money is not safe here unless you have the means to not need it for ten days. Shame on KeyBank. In an economy that keeps getting harder to navigate their business practices are unfair and tone deaf to the average American’s financial needs. Do better.

Do not apply for a loan with this company!!! They set you up for failure! I take my credit very seriously and they ruined it. I purchased car using KeyBank, enrolled in auto pay immediately for 6 years! This past week they called stating I was past due 25 days!!! Quite surprised, I respond, that's impossible, I'm on auto pay. She says no you're not, we go back and forth and then she explains the last payment has to be done in person or sent in. I offer to pay it immediately over the phone....nope can't do that. I live near Boston, the closest bank is in CONNECTICUT.

I am posting this review to warn others about my extremely distressing experience with KeyBank after the passing of a family member. Washington State law (RCW 11.62) clearly outlines how a successor can claim the funds in a deceased person’s account after 40 days have passed. I followed every step exactly as required, provided the legal Affidavit of Successor, brought the certified death certificate, and met every condition under state law.

The worst bank. I opened a Money Market Account with a promised good rate. After six months, they lowered the interest from 4% to a ridiculous 0.5% without any notification. No wonder this bank has the worst reviews. There are other banks paying much better interest rates. Besides, everything is delayed. I cancelled all my accounts. Beware. Lesson learned.

I could give them 0 star. They’re so useless. I opened my business account with them in August. I had a wire transfer sent in. I didn’t get it for days. I called them. They said an internal block was on my account that I need to submit my EIN certificate. I submitted that. Took them 3 weeks to approve it. I already told them to send the wire back to the sender which they did. Fast forward to when they called me the account is approved. A client wired 31 grand to me on 14th of October 2025. Then wired another 30,600$ on 15th. Then I sent 30,500$ to my personal with them. Then went into the branch to try wiring into my Coinbase account. They told me everything is good at the branch. I got a call on my way home. My wire was cancelled and my account is subjected to a review. My account is older than 30 days. I called them. They said I need to go to a branch to sign affidavit. I got there.

I was visiting the KeyBank location on 30th Street in Canton, OH using the drive thru services. I approached the lane for service put my items into the canister & sent the canister inside. I waited 5 minutes & there was no greeting from the teller. I pushed the assistance button & still nothing. I pushed it one additional time & was greeted with, "I will be with you shortly, I am waiting on an inside customer." I advised I had sent money (cash) inside & wanted to make sure it arrived. She advised she saw the canister, but it was still in the tube waiting for her to obtain it once she had completed her service to the inside customer.

Firstly I want to mention Sami from Anchorage Key Bank on Benson Blvd. because he is the best help you can possibly get. I'm a J1 student and it was my first time in America so you can only think about how confused and not informed I was about everything. He was kind and professional enough to help me throughout the whole process of opening my account, helping me with deposits and even tax paperwork that he is not obligated to do. He always took me in his office and was patient enough to go through everything in me. He is the actual best. Next I wanna mention Frank from the same branch who helped me with my confused moments with check and deposits. And last but not least, Mary from Customer Service who answered my call on was on a line with me for more than half an hour trying to fix my situation.

I’ve had problems since day 1 with KeyBank. Right now key bank has restricted access to my accounts for fraudulent activity but no other information given. It’s been 3 days I don’t know what’s going on as I get the run around. Funny thing is, when I had over 300 dollars in merchandise I did not receive the bank did not back me up. That is fraud but no instead they lock me out my account. Our even better the extended waiting period for a check to clear because I used the mobile upload. So 2 weeks for a government check to clear. If you want issues and enjoy wasting your time then key bank is for you!

If I could give Key Bank zero stars I would. As a small business owner take your business anywhere else, especially if you are just getting started. They have hidden fees and charges that you can't get a straightforward answer on. When you try to speak with a live person via the online chat option or requesting a call, you spend hours doing a small task and have to repeat questions that never get answered and then the chat ends, or they offer to transfer you to someone else.

Poorest of off shore customer service. Local Walnut Port PA branch woefully inept. I HAD 2 accounts with $12,350 + combined yet they managed to NSF a rent payment personal check for $1,554.00 the refusal to admit responsibility and HIDE, compelled my closing both accounts and requesting by verbal demand the closure with surrender by bank checks both my accounts as I am nearly 100 miles from the nearest NY branch. But give them credit they offered, but have no intention, to cover all costs I incurred thereby, sorry but **!

I can't believe how bad this bank has become. I have been with them for over 30 years with checking, savings and in the past CDs. They were good before, not anymore. It's time to move on with a different bank that has Competence.

KeyBank has a company-wide policy where they don’t issue provisional credit to small businesses affected by fraud until their investigation can be completed. This can take up to 90 days. I’m a bit paranoid about fraud, so I check my bank accounts every day. Over three weeks ago now, I checked our business checking account with them and discovered that somebody had placed two separate charges totaling over $1,800. I did not get a fraud alert, despite these charges being made to two incredibly odd vendors and being for such high dollar amounts.

KEYBANK HAS TERRIBLE FRAUD PROTECTION. After almost 8 years of being a client with 0 issues I cleaned out my account and left because I learned the hard way they have essentially THE WORST SECURITY AND CUSTOMER SERVICE OF ANY BANK I KNOW OF. First review I've ever written because I don't want people to get screwed over like I did. Got scammed by a job posting and my bank account was compromised. I had a bad feeling about it and called the bank immediately, then filed a police report. They immediately locked me out of my account completely, day before the end of the month when my rent and credit card and bills all come out of my account. They basically said not their problem. Luckily I was able to get my mom to connect her account to pay my bills so it didn't mess up my credit, since I have never had a late payment in 10 years and almost did thanks to KeyBank.

I was buying gift cards to be able to do some online casino play because the KeyBank debit card I had wouldn't work on BetRiver online. Now I get a call from Mr. Antonio ** of their Fraud Department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going back to them. At least they treat me with respect. Remember his name...Antonio **.

Inherited CD from deceased relative and kept deposits in CD until maturity to avoid fees. Unable to ACH or wire funds to another bank without going into the branch office 3000 miles away. KeyBank was unable to provide a solution. Bank elsewhere. This bank is living in the stone ages technology wise. Best to bank with a modern organization that supports customers that are not near a branch.

Do not use KeyBank!!! Go elsewhere. My account was hacked on multiple occasions and I've had to get a new debit card three times. I also deposited a check and was denied access to my money for several days because the back office refused to release the funds. I've called multiple people at the bank and no one will help me including the back office. This bank is unacceptable! I'm closing my account when my funds are available and recommend you guys seek a different bank like Chase or Huntington. A more honest bank.

Moses Lake, WA branch has a terrible customer service. They always hire new people, and for some odd reason are always understaffed. Anytime you come inside the branch you'll end up staying in line for a long time until you'll get some kind of help. I'm considering switching banks.

My advice is simple, don't deposit in this bank more than you can afford to lose. I deposited a check 4 months ago, but it's not yet available, each time I call there's another excuse as to why it's not been released or resolved. I did take any step they requested and it's still not released or returned to issuer, at this point they claim it was returned to the issuer a month ago but it's still not returned as per the issuer. They claim they are an FDIC-regulated bank, it doesn't seem to me that it is.

I went online to check our account and found it locked. I called in and was told the account was under my wife’s name???? We have had the account from 1990 to present. I am on the account but my wife needed to call in?? She told me only my wife can unlock it. Ridiculous, I do the bills and take care of the accounts. She has never called in on our account, only me and today told I could not unlock the account. There isn’t even a key bank where I live so I think Key Bank needs to go….I used her social and unlocked it. The lady I talked to was wrong. I’m on the account so what was the problem. I would love a return answer about this.

I have been with this financial institute for over 30 years! Just recently refinanced my home with them and literally needed to walk all of the KeyBank Departments through the process and also had to follow up with them day after day to make sure the tasks were getting done and completed correctly. I also had numerous errors in the paperwork that needed to be revised/fixed- completely inaccurate in their execution. Secondly, I was victim of debit card fraud, contacted the bank immediately. Identified all of the fraudulent charges and to stop all payments. They processed 2 of the fraud payments and I received a letter stating I did not contact them within 60 days of the charges- which was completely false.

After a tried to deposit a check via taking a picture of it (a feature in there app) it disappeared from there system for a time. I physically went to a branch location to see what occurred; I was instructed to simply do it again which I did. A few days later I get a letter saying I committed some kind of fraud against them even though I was filling there explicit instructions. A simple misunderstand I thought. Upon talking to a senior employee it became clear that I was kicked out of key bank with no recourse. There are three companies I avoid using because of my treatment by them and key bank will always be one of them. Avoid them-you will always have much more help when issues inevitably arise.

I terminated my 30+ year relationship with my previous bank after having enough of their deteriorating service. Moved my accounts to Key which initially didn't go as smoothly as I expected. They totally screwed up on my checks and it took several weeks before I had properly printed ones. Nevertheless, everything has been better than expected since. I have checking, two savings safe deposit and credit card accounts. My assets are sufficient to qualify for Key's "Private Client" designation which doesn't require as much $$$ as you might think. This entitles me to no fee services and a high cash-back rate on my credit card purchases. Key's on-line banking services, which I use heavily, are excellent. Irate them 9 out of 10 with a few minor quibbles. I've needed phone support a couple of times and it was excellent. Their support staff is domestic and well trained. Overall, I am very happy with Key's services.

I can honestly say that manager Matthew ** at Key Bank in Newberg OR is the worst banker I've ever dealt with. Sent a check to my nephew as part of the settlement of my father's estate. He deposited the check at Key Bank and it cleared 7/31/24, but they won't release the money. I called Mr ** and he was rude from the get go. Feeble excuses are all my nephew is getting. I almost wonder if Key Bank is suffering liquidity problems.

I've never seen a bank ran so poor. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

If you want your business to survive - find another bank for your business account! I had my accounts debit card hit for over $15,000 in fraudulent charges. Key ignored the max daily withdrawal limit on the account and even paid several overdrawn fraudulent charges. Then they charged overdraft fees and low balance service charges on top of that. This happened almost 2 months ago and I still have no money in my account from the charges even after reporting them within 12 hours. Key will not have your back! Calls for updates get the runaround or are completely indifferent.

DO NOT USE THIS BANK!!! I cannot stress enough how horrible it is. I opened my account 3 weeks ago and still have received my ATM card. I was promised it today, now told maybe in the middle of next week! And it literally took 6 days to transfer money from one account to another. Horrible!!!!!

I have had good and bad experiences with Keybank but this last one blew my mind! I have a 3000 dollars secured credit card with them. I noticed when I went to my online banking I only had a balance of 20.00 when it should of been 3000. There were no details online to clue me in what happened to my funds, it's wasn't tell. I called. I found out they were holding my money because I owed them for a 3.00 dollar goggle payment. For that reason they held my money!!

I tried canceling a fraudulent transaction through Zelle within hours of realizing the scam. After disputing the claim twice and getting the executive office- I was not protected or backed. KB takes NO ACCOUNTABILITY for their partnership with Zelle. I am told, or was given the “excuse” that Zelle is a third party vendor and KB does not work directly with them. Please tell me how a financial institution partners with a vendor that provides no financial protection. I was not advised to call Zelle. I even provided the bank with all the leg work I had done to investigate the fraud. Names, emails, nothing mattered. I guess the message should be- Scammers have at it! You have more protection than the actual customers! 20 year relationship with this bank. OVER.