KeyBank Reviews

I moved from one state to another and I don't have the title for my truck so I can register it in the new state. I have been on a temporary license plate that is only good for 30 days and that was back in January 2026. Well it is now April 2026 and still no help from KeyBank with this issue. The DMW requested a electronic transfer and it was rejected from key bank, three months of phone calls to key bank with several disconnect calls on their end with no call back from them even though they claim they have my number but still don't call back, when I call them to get this issue resolved they won't help.

I was recently hacked (began with a message stating I’d made a purchase on the dark web. And to call this #). Which I did and it snowballed from there. I immediately went to my KeyBank branch on 40th Ave in Yakima and was put in touch one of the managers, Fernando. We immediately froze my account and set up alerts, and set me up with (my) cash. He also helped me with a list of things to do: contact fraud alert on all my accounts, and file a police report, and so on. I did take notes, albeit sometimes hastily written because of pressures from the hackers, which was a great help, and history of what happened. In conclusion, I am only out my time and inconvenience as they were not successful getting further into my accounts. Thank you, Fernando!

Key's products are fine but when you encounter a problem, you are relegated to a third world country where the language barrier is real, they fail to get back to you as promised and you are lied to about their commitment to your problem. Absolutely unacceptable.

Worst bank ever. Had some physical problems, got hurt at work. Having problems with workman's comp paying me in a timely manner, the bank kept letting it be overdrafted even though I signed paperwork not to be overdrafted. Got verifications that my money has been sent to the bank. They refused to lease it in a timely manner. Now holding my money hostage for 7 days, even though it's already been verified that it's clear because I've had some overdraft fees. Now gonna keep a coming overdraft fees cause you refuse to release the funds and I can't pay my credit card off. This is bank is trash.

Left on hold for 33 minutes then phone call ended. I explained on 2nd call about the experience and demanded they send me a company survey. Will not hold my breath. Honestly with their 1 star rated they have serious issues.

We have been with Key Bank for 31 years. We went to the local Medford, Oregon, branch to set up our mortgage with Jeremy. We were told we could set up bi-monthly payments in order to pay off our mortgage quicker. We were then charged a subsequent late fee from Key Bank. When we called about the late fees, we were told not to worry about them and that they would be removed. Months later, we received a letter stating we owed over $400 in late fees. When we contacted corporate about the fees, they said they would look into it to work on getting the late fees dropped.

DO NOT BANK WITH THESE PEOPLE! I am still resolving issues from literally almost two months ago. Switched my banking info and the merchant charged my old account which I was trying to close KeyBank and after I realized they were charging them I called, filed a dispute and they denied me which led to my account becoming overdrawn. Since I do not have my paycheck go to them there is no money in this account. It's a headache to try to close this account and I'm still fighting the overdraft fees. NO I will not pay the fees when you allowed a merchant to charge my account without consent when I had updated my banking info. Not only that but the holds on this checking account is insane. You have to wait days and sometimes weeks until checks clear.

This bank is ridiculous so far. I changed to Key Bank from a major national bank because I thought it would be better to have a local banking experience. It's been terrible. The amount of holds, "pending" charges, weird "new customer" limitations STILL when it's been nearly six months, and the completed apathy of most customer service reps (a couple of the tellers were nice enough, but still don't seem to be very informed)... It's just bizarre. One example: I tried to move a few hundred dollars from my Key Bank checking account to my Key Bank savings account - mind you, this is WITHIN THE SAME BANK ECOSYSTEM - and it took 3 DAYS.

The worst business I've had to deal with in my 48 years of life. Somehow, a non-interest generating retirement account of mine got transferred to this awful institution. For over a year, I have been fighting with these people to close my account and they won't do it. I've filled out all the paperwork they have asked for and they keep making up a reason why they either discard or deny it.

KeyBank is a threat to the financial safety of working class customers. Ten day holds on modest local check deposits is unacceptable, especially when no warning of the hold is advised until AFTER you deposit online. Your money is not safe here unless you have the means to not need it for ten days. Shame on KeyBank. In an economy that keeps getting harder to navigate their business practices are unfair and tone deaf to the average American’s financial needs. Do better.