KeyBank Reviews

I am posting this review to warn others about my extremely distressing experience with KeyBank after the passing of a family member. Washington State law (RCW 11.62) clearly outlines how a successor can claim the funds in a deceased person’s account after 40 days have passed. I followed every step exactly as required, provided the legal Affidavit of Successor, brought the certified death certificate, and met every condition under state law.

The worst bank. I opened a Money Market Account with a promised good rate. After six months, they lowered the interest from 4% to a ridiculous 0.5% without any notification. No wonder this bank has the worst reviews. There are other banks paying much better interest rates. Besides, everything is delayed. I cancelled all my accounts. Beware. Lesson learned.

I could give them 0 star. They’re so useless. I opened my business account with them in August. I had a wire transfer sent in. I didn’t get it for days. I called them. They said an internal block was on my account that I need to submit my EIN certificate. I submitted that. Took them 3 weeks to approve it. I already told them to send the wire back to the sender which they did. Fast forward to when they called me the account is approved. A client wired 31 grand to me on 14th of October 2025. Then wired another 30,600$ on 15th. Then I sent 30,500$ to my personal with them. Then went into the branch to try wiring into my Coinbase account. They told me everything is good at the branch. I got a call on my way home. My wire was cancelled and my account is subjected to a review. My account is older than 30 days. I called them. They said I need to go to a branch to sign affidavit. I got there.

I was visiting the KeyBank location on 30th Street in Canton, OH using the drive thru services. I approached the lane for service put my items into the canister & sent the canister inside. I waited 5 minutes & there was no greeting from the teller. I pushed the assistance button & still nothing. I pushed it one additional time & was greeted with, "I will be with you shortly, I am waiting on an inside customer." I advised I had sent money (cash) inside & wanted to make sure it arrived. She advised she saw the canister, but it was still in the tube waiting for her to obtain it once she had completed her service to the inside customer.

Firstly I want to mention Sami from Anchorage Key Bank on Benson Blvd. because he is the best help you can possibly get. I'm a J1 student and it was my first time in America so you can only think about how confused and not informed I was about everything. He was kind and professional enough to help me throughout the whole process of opening my account, helping me with deposits and even tax paperwork that he is not obligated to do. He always took me in his office and was patient enough to go through everything in me. He is the actual best. Next I wanna mention Frank from the same branch who helped me with my confused moments with check and deposits. And last but not least, Mary from Customer Service who answered my call on was on a line with me for more than half an hour trying to fix my situation.

I’ve had problems since day 1 with KeyBank. Right now key bank has restricted access to my accounts for fraudulent activity but no other information given. It’s been 3 days I don’t know what’s going on as I get the run around. Funny thing is, when I had over 300 dollars in merchandise I did not receive the bank did not back me up. That is fraud but no instead they lock me out my account. Our even better the extended waiting period for a check to clear because I used the mobile upload. So 2 weeks for a government check to clear. If you want issues and enjoy wasting your time then key bank is for you!

If I could give Key Bank zero stars I would. As a small business owner take your business anywhere else, especially if you are just getting started. They have hidden fees and charges that you can't get a straightforward answer on. When you try to speak with a live person via the online chat option or requesting a call, you spend hours doing a small task and have to repeat questions that never get answered and then the chat ends, or they offer to transfer you to someone else.

Poorest of off shore customer service. Local Walnut Port PA branch woefully inept. I HAD 2 accounts with $12,350 + combined yet they managed to NSF a rent payment personal check for $1,554.00 the refusal to admit responsibility and HIDE, compelled my closing both accounts and requesting by verbal demand the closure with surrender by bank checks both my accounts as I am nearly 100 miles from the nearest NY branch. But give them credit they offered, but have no intention, to cover all costs I incurred thereby, sorry but **!

I can't believe how bad this bank has become. I have been with them for over 30 years with checking, savings and in the past CDs. They were good before, not anymore. It's time to move on with a different bank that has Competence.

KeyBank has a company-wide policy where they don’t issue provisional credit to small businesses affected by fraud until their investigation can be completed. This can take up to 90 days. I’m a bit paranoid about fraud, so I check my bank accounts every day. Over three weeks ago now, I checked our business checking account with them and discovered that somebody had placed two separate charges totaling over $1,800. I did not get a fraud alert, despite these charges being made to two incredibly odd vendors and being for such high dollar amounts.