KeyBank Reviews

I can't believe how bad this bank has become. I have been with them for over 30 years with checking, savings and in the past CDs. They were good before, not anymore. It's time to move on with a different bank that has Competence.

KeyBank has a company-wide policy where they don’t issue provisional credit to small businesses affected by fraud until their investigation can be completed. This can take up to 90 days. I’m a bit paranoid about fraud, so I check my bank accounts every day. Over three weeks ago now, I checked our business checking account with them and discovered that somebody had placed two separate charges totaling over $1,800. I did not get a fraud alert, despite these charges being made to two incredibly odd vendors and being for such high dollar amounts.

KEYBANK HAS TERRIBLE FRAUD PROTECTION. After almost 8 years of being a client with 0 issues I cleaned out my account and left because I learned the hard way they have essentially THE WORST SECURITY AND CUSTOMER SERVICE OF ANY BANK I KNOW OF. First review I've ever written because I don't want people to get screwed over like I did. Got scammed by a job posting and my bank account was compromised. I had a bad feeling about it and called the bank immediately, then filed a police report. They immediately locked me out of my account completely, day before the end of the month when my rent and credit card and bills all come out of my account. They basically said not their problem. Luckily I was able to get my mom to connect her account to pay my bills so it didn't mess up my credit, since I have never had a late payment in 10 years and almost did thanks to KeyBank.

I was buying gift cards to be able to do some online casino play because the KeyBank debit card I had wouldn't work on BetRiver online. Now I get a call from Mr. Antonio ** of their Fraud Department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going back to them. At least they treat me with respect. Remember his name...Antonio **.

Inherited CD from deceased relative and kept deposits in CD until maturity to avoid fees. Unable to ACH or wire funds to another bank without going into the branch office 3000 miles away. KeyBank was unable to provide a solution. Bank elsewhere. This bank is living in the stone ages technology wise. Best to bank with a modern organization that supports customers that are not near a branch.

Do not use KeyBank!!! Go elsewhere. My account was hacked on multiple occasions and I've had to get a new debit card three times. I also deposited a check and was denied access to my money for several days because the back office refused to release the funds. I've called multiple people at the bank and no one will help me including the back office. This bank is unacceptable! I'm closing my account when my funds are available and recommend you guys seek a different bank like Chase or Huntington. A more honest bank.

Moses Lake, WA branch has a terrible customer service. They always hire new people, and for some odd reason are always understaffed. Anytime you come inside the branch you'll end up staying in line for a long time until you'll get some kind of help. I'm considering switching banks.

My advice is simple, don't deposit in this bank more than you can afford to lose. I deposited a check 4 months ago, but it's not yet available, each time I call there's another excuse as to why it's not been released or resolved. I did take any step they requested and it's still not released or returned to issuer, at this point they claim it was returned to the issuer a month ago but it's still not returned as per the issuer. They claim they are an FDIC-regulated bank, it doesn't seem to me that it is.

I went online to check our account and found it locked. I called in and was told the account was under my wife’s name???? We have had the account from 1990 to present. I am on the account but my wife needed to call in?? She told me only my wife can unlock it. Ridiculous, I do the bills and take care of the accounts. She has never called in on our account, only me and today told I could not unlock the account. There isn’t even a key bank where I live so I think Key Bank needs to go….I used her social and unlocked it. The lady I talked to was wrong. I’m on the account so what was the problem. I would love a return answer about this.

I have been with this financial institute for over 30 years! Just recently refinanced my home with them and literally needed to walk all of the KeyBank Departments through the process and also had to follow up with them day after day to make sure the tasks were getting done and completed correctly. I also had numerous errors in the paperwork that needed to be revised/fixed- completely inaccurate in their execution. Secondly, I was victim of debit card fraud, contacted the bank immediately. Identified all of the fraudulent charges and to stop all payments. They processed 2 of the fraud payments and I received a letter stating I did not contact them within 60 days of the charges- which was completely false.