KeyBank Reviews

After Key bank took over First Niagara Bank I encountered a huge problem. Apparently they take all ATM withdrawals before a deposit on the same day. Because they did this it cause my account to go negative each time. In the matter of a 2 week period they had taken more than 700.00 in fees from me. No one in the bank would do a thing for me. I had been a First Niagara customer for more than 20 years and was even employed there. I had no choice but to close my accounts and they couldn't even get that right.

After 7 days the hold was released and the check was cleared. However my account had restrictions placed on it because of the hold, so therefore I couldn't access my normal direct deposit until I went into a branch and had the restrictions removed. I was upset and may have over reacted when my own direct deposit wasn't accessible but this process was a terrible. The phone representatives telling me to go to the bank branch and the bank branch directing me to phone representatives was bad enough. But the rude phone representative with the accusatory tone and pointing out that since I've had past overdraft's it's somehow my fault. Although I've never deposited a fraudulent check was the worst.

I'm a former First Niagara customer, and I didn't think that the merger would have been so bad, so I just kept my account knowing it would become a Key Bank account. That was the worst thing I could have done for myself. The very first day of the merger, I was on hold multiple times dealing with online banking not working, even exceeding 3 hours on hold at one point. Key Bank was supposed to give First Niagara customers $100 because of this sloppy merger, but they apparently decided who would get that $100 and I was not one of those customers.

I opened an account in Jan and got my debit card less than a week later. All was fine, I was happy, thought they were good. Feb 21, I paid my car insurance and I checked my account to make sure I didn't charge it twice (I do this every time I use my card on big purchases). I then see numerous purchases! Almost over $1,000!!! I was so livid!

I called to find out the status of my unemployment card since it's been loaded with over a thousand dollars for two weeks. The very incompetent lady tells me it was mailed out on the 21st that she can cancel it and expedite a new one for 15 dollars. I told her no because obviously the one they mailed would come first. Well she says "oh I'm so sorry. I already cancelled it." Of course I get the cancelled card in the mail today and lo and behold they tell me there's nothing they can do about it. "Sorry you have to wait for a new one." Come to find out they didn't even mail it till today. This is absolutely a joke. I will never deal with these idiots again nor recommend them to anyone because the retard tried making a 15 dollar sale. I'm screwed and can't access my own money. What a joke.

Worst bank to do business with. For some reason First Niagara Bank switch my car loan to Key bank, so now it takes 3-4 business days for them to post your payment, but it takes them a couple of seconds to charge from your main bank account. So what is the point of creating an account with them... Makes no sense.

What is with this department? Every time I call in to ask a simple question, like what is my current balance, then, this department will cancel my debit card, report it stolen, or put it on restriction. Mind you, none of these words are in the conversation, but the customer rep will type up such info making my debit card "invalid" until I get a new one in the mail. This HAS happened to me twice now. Yes, twice!!!

Work for the company for over 20+ years. Last 10 years have not received a raise. Company says I make too much as a teller, just an excuse. Are you serious? If you look what teller makes at Key Bank it's probably one of the lowest, just above poverty. I know they're trying to force out the older workforce, this is just one of the ways they are trying to discriminate. They constantly open up an authorized credit card accounts on customer's accounts without them knowing about it just to make your quota. Key Bank management in Utah does nothing about it, they allow it. Worst place to work and bank for I do not recommend even to my worst enemy.

I used their ATM connected directly to the side of their building. I attempted to withdraw $100 from my account. The machine made clicking noises as if it were malfunctioning and then I was notified it was "unable to process the transaction." My card was ejected and my receipt printed off stating a balance $100 lower than before... yet no cash.

The ATM machine broke down after the money was deposited. Key bank is giving me the runs, I need my money. And this the receipt I got from the ATM after it, I am out of $1100, management is disrespectful and useless. Not willing to help with this issue. Very, very bad customer service.

I came to Key Bank when Brenda ** was the manager there. Brenda bent over backwards helping me set up a new business. She truly cared and it showed. She would actually call me to make sure an issue was resolved. She was a total delight to work with. Myron was a wonderful as well. After that, the whole atmosphere of the bank changed. Joanne (teller) refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it through them. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since.

I was mistreated by the Latham Branch office manager, Susan **. I am a Key Bank silver money market member and have a good credit standing. However, on February 3, 2017 9:30 AM, I was treated by Ms. ** like a potential criminal with poor credit when I tried to deposit three checks from Charles Schwab and asked to cash out one of the checks. She told me I could not get any cash as she does not know me and would not trust Charles Schwab's check either. Even though I urged her to review my bank records to show my credibility, she refused to listen to me. I was humiliated by her abrasive tone of voice and a lack of interest in what I have to say as a customer. She did not take any time to listen to me but showed an arrogant attitude towards me. I am shocked by her attitude and behavior.

I was a First Niagara customer. Never had any problems. Boy that didn't last long after KeyBank took over. I always check my account online. They have a habit of not deducting your debits from your balance which in my opinion causes confusion. They all took two hundred dollars from my account and the only explanation I got was the online system wasn't accurate. WTF!!! If your online system isn't accurate what's the darn purpose of having it. They bounced my account because my statement was returned in the mail because they sent it to the wrong address. Ten dollars fee plus thirty nine for bounce fee. I'd like to BOUNCE them!!! Don't walk. Run from this bank.

I walked in and waiting for two tellers to stare at me and do nothing. Then the third continued on the phone, and I remained waiting a full four minutes. Then she stared until I walked up to the window, and greeted me. I told her I wished to cash two checks and set them on the counter. She asked me to repeat myself, and I did so and endorsed the checks. Then she asked if I had an account, and that I would have to pay a charge, and noticed it was a company account. She looked at the amount and gave me a rude look. Then she cashed my volunteer stipends, and counted out my money with a look of contempt and counted out the money in a sloppy pile, cash front and back and facing different directions on the counter. I could not reach all of my money. I had to neatly stack what I could, turn the bills all facing the same direction. I had to ask her to hand me the money. What kind of service was THAT?! I will find another bank!

Yesterday, a Keybank account rep called me about two online gaming charges on my account. I didn't know they happened until I checked my online account. I never made those transactions. They said they cancelled my card and I will receive a credit but when I called the day after to inquire about the credit I was told I have to wait 21 days to receive it. I don't have much money and waiting 21 days is out of the question. I have had accounts at other banks and if you dispute charges you don't have to wait 21 days. As soon as I can, I will be closing my account. Keybank sucks!!!

Bonus for signup not honored and nothing but trouble. In short form, I signed up with Key early December 2016 at a previous First Niagara branch in my town: local folks, should be easy enough. Wrong: the 200.00 promo that I qualified for is being denied at this time. Key stated that they did not have a Promo Code. My bank associate had been prepared for any such problems and I was willing to afford Key the benefit of the doubt for a new system with normal glitches. I kept the Promo Code and we resubmitted. Having now read the numerous complaints about Key, still not getting satisfaction regarding the promo and also getting blunt responses and lack of follow up to my emails to I am increasingly regretful for my decision to open an account. I write to inform others of my experience.

They BANK on that fact that most people do not read the fine print in their policy agreements and then go crazy on your bank account. They have so many hidden charges that it should be a crime. Their banking app NEVER reflects what you spend and what's in you account. They're telling me I had one thing in my account when I didn't and she tried to keep going but luckily I took a snapshot of my balances. And then she had no reason as to why it was happening. Almost every other bank does not charge like that. I really think they are abusing people with charges.

My account was transferred from First Niagara AND IT IS A NIGHTMARE! 300$ in rogue fees (changed setting of overdraft w/o my knowledge), HORRIBLE service, sullen employees (formerly of First Niagara), 2 and 1.5 hours wait time on hold, nothing gets resolved EVEN WHEN YOU VISIT THE BANK - THEY GET ON A PHONE AND YOU SIT THERE WAITING (1 hour!!! 2X!!! and I gave up and walked out). On top of it, THEY DID NOT LET ME CLOSE MY ACCOUNT!!! THIS BANK SUCKS. Now they added extra FEES AT KEYBANK CASH MACHINES!!! I sincerely hope they get investigated. I'm closing my account TODAY, AND IF THEY WON'T LET ME, I'M COMING INTO THE BRANCH WITH BACKUP - lawyer, private investigator, or whatever.

Key Bank messed up my car payment. They took it out fine in October... Double billed me in November and charged a late fee in January and don't why. They have sent me 3 25$ gift cards for the inconvenience! My car got totaled and Key Bank is give me and my insurance company the run around. They are a very unorganized bank and would not recommend this bank to anyone...

Being a military family, when we move, we open an account with a local bank once we get settled, and then keep our main bank which is primarily an online bank. We've never had any issues. Key Bank employees performed so poorly, that we cancelled our account before it was even completely open. We deposited an initial opening deposit of just $50, and here we are three months later, and it still has not been refunded. There's not a single person with this financial institution who seems to be concerned. I mean yes, it's just $50, but it's our money, not theirs. If they will so openly, and literally, steal $50, nothing would surprise me about this bank.

I have been a customer with Key for many years but the last 6 months has showed me that they are getting too big and do not care about the small accounts. It is all about big business. First time user of credit union and loving it. I have 13 accounts at Key and have moved 8 to the credit union and the rest of them will follow as soon as their dates mature.

I had first Niagara, they were bought by KeyBank - nothing has been okay since. Wait times are insane, I can't see details of my mortgage online, they transfer and transfer you and never answer your question - have spent hours on the phone - nothing is resolved. Email customer service over and over and get inane, unhelpful responses back. Took them two weeks to post my mortgage payment FROM KEYBANK CHECKING ACCOUNT TO KEYBANK MORTGAGE AND THEY CHARGED ME A LATE FEE! I could go on and on and on. I am going with another bank - it has been hell and has cost me a fortune. I loathe this bank. Avoid at all costs.

The only reason I got Key Bank was because I moved to Denver, CO from Buffalo, NY. It is basically the only bank that is in both cities. They charge $5 for using any ATM that isn't theirs... Whatever I don't use a lot of random ATMs anyways. So I go home for Christmas and I come to find out they charge for using their OWN ATMs $5!!! INSANE all because it is in a different state... DO NOT USE THEM EVER.

This bank has been one big pain! They are holding a check that I deposited last week until next week due to the fact that I "overdrew" my account a few times - something I wouldn't done except for the fact that they took money out of my account for overdraft fees which shouldn't have been taken out which made my balance a lot lower. This bank should be shut down and by reading other reviews here, I'm not the only one. I can wait to get my money out of this bank, I never had these problems with First Niagara.

I'm about to say the same thing many others have, about how I loved First Niagara, but when they switched to Key Bank they went south quickly. From sneaking little fees in for using out of network ATM's to get your account balance, to the $3.00 today for an "imaged items with statement charge", though I don't get printed statements. I suspect this is because I viewed a cashed check online. Are they just trying to drive business away? It's worked for me. I will find another bank on Monday. Good Lord.

I deposited a out of state check as usual for 20 months in a row without problem. On the 19th month my benefactor wrote a check from a closed account. The next day when the check cleared and I paid my bills online as usual. Three days later I got a call from a Key Bank employee. The check bounced and I was in the hole. When I got there two business day later to deposit a new check from the same source, they told me the account was closed. I waited twenty minutes for the teller to make phone calls. The account was closed, because of FRAUD she told me. Never been in prison or jail. Never bounced a check. NEVER committed FRAUD in my life. I asked if this would go on my credit record in the open portion of the bank where many customers were waiting. She was dismissive while saying NO. I felt like I should apologize for being poor as dirt.

Never in my life have I seen a more incompetent bank! Since Key Bank took over First Niagara I've had nothing but problems!! I've been reading MANY other comments on here regarding similar issues. My mortgage payments getting paid late, one was even labeled as being paid to Comcast. Other checks getting posted to wrong accounts, etc. Frontline customer service reps sound like they have no idea what they're doing and no business being in banking. One rep was trying to tell me that he couldn't fill out a dispute form because he couldn't find Pennsylvania on his computer. He then proceeded to go down the list of states he saw as if I should pick one that sounded like Pennsylvania. Are you kidding me?! Now they've lost a loan payment I made to another bank! It's only been a few months. I didn't have any problems in all of the four takeovers I've been through in the last 17 years! Citadel, here I come!

I had posted payments to go through my account and had sufficient funds. Well I also had written a check and there wasn't enough to cover it (that's why I have overdraft). Well I was told by the Mill Creek branch that if I wasn't there by noon today the check would go as nsf (so what's the point of overdraft?). Anyway she said that if it went nsf my account would go back to positive balance, but yet these CROOKS are going to charge me 5 overdraft fees. Well guess what? You can kiss my ** And ** Off. I'm done with this crap ** bank. They denied a payment of 50.00 when I had over 1000.00 in my account. The customer service guy said "Huh? I don't know why But SORRY we won't reverse the 37.00 fee..." SO today I'm going to close the worst Account I have ever decided to open.

My bank was First Niagara and it was a great bank. Then it was bought by KeyBank. They never have me any mail about their fees nor did they have me sign any type of policy agreement seeing how they were completely new to me. This past Friday I had $28 in my savings account (thank God I usually just withdraw my paychecks the same day!) and KeyBank decided to help themselves to the funds in my account leaving me with a dollar something left. They are incredibly sneaky and I feel as if they robbed me. It is very unfair that they are charging their customers for atm fees when we already lost atm fees at whatever atm we go to out of our convenience. This bank is just truly awful.

I was originally a FN customer and never had issues UNTIL... KeyBank came along. All of a sudden my account has overdraft issues and if I dont know how to balance my own accounts. Their customer service is far beyond below average. Their reps sound like they dont care at all about doing their jobs and was just told that they have no corporate office which I find very to believe. When the ripple effect of their non-customer friendly issues settle, I will definitely be looking into banking elsewhere. And I do hope that these comments are taken seriously because KeyBank just needs to go out of business.

I was a HSBC customer, and then First Niagara customer. They were always fair and the staff was great. Then they switched to Key Bank, and it all went downhill. They say you transfer money account to account is immediate, it isn't. Your deposit, even from an employer, isn't available right away. They charge you fees for EVERYTHING. If you ask me, they are thieves. They say it's their policy. I've had more bogus fees saying our money was just pending, even when it was in our available balance. They are money-hungry, crooked jerks. Do yourself a favor and go somewhere else!

An absolute nightmare! The worst online banking experiences ever. When First Niagara was bought out by Key bank I thought it was great. Much closer to home. I soon found out the constant online banking problems. The app is a complete waste of time, nothing nice to report. Constant problems logging on and payments not sent on time with a simple electronic transfer. The bank has made mistakes and fined me with outrageous fees, I was able to have them reversed but not until I had contacted them a dozen times over a one week span. Completely unorganized, unorthodox, frustrating, annoying, and my banking will change as soon as I decide a better alternative. Run!!!

We paid off our car loan in full in October. We received a letter stating that the loan had been paid. But now in January have not received a title. We have called several times and received a run around. We will be seeking legal counsel.

I reported to the KeyBank branch manager that a check from my customer had not been deposited into my business account after 1 week. I was told that the check was lost. The branch manger said it is not KeyBank's fault and my company would be responsible for any stop check fees and loss of revenue. Summary: If KeyBank misplaces a night drop deposit it is your own darn fault for trusting in their incompetence. This was strike three for them and I just booted them to the curb.

I was a First Niagara customer since I can remember... until they merged with KEY BANK. #1 I did not receive any updated information about any fees ex: (I went over my account 40 cents with a $34.00 fee), 3 separate transactions, combined grand total $6.40 which I was charged $102.00. And I just DISCOVERED today that I was charged 10.00 for an inquiry I made. (WTH?) And lastly I was told I needed to pay $5 an ATM card??? (My old First Niagara bank card is expiring soon). After KEY BANK preys on the check to check working class. As soon as all my transactions process I WILL BE CLOSING MY ACCOUNT ASAP!! Meanwhile I have to argue and justify to the bank that I recipient NO UPDATED CHANGES.

Well first off it's been a few months nowhere close to closing. Loan officer and other involved in the process don't have a clue of what's going on. Bad communication between staff, then relaying pertinent information to me. One person says "Do this." Another says "No do it this way." Like wtf incompetents. Then I have like sent over a good amount of bank statement information repeatedly and their underwriter, etc must be a idiot like come on already. Last, it's add more money to your account towards closing like ** Key Bank. What closing? There's not a date yet and it doesn't look like there is one. I will never recommended this bank for a loan of any sort. Just cash a check and keep going. Go through your credit union. Avoid predatory banks.

I record my calls because it helps me remember. I have customer service lying to me about the dates my card was sent out. They told me it was sent out on the 16th and there was a technical error and it wasn't sent out until 21st with almost 1,000... Really??? For a $15 charge they could get me a new card in 2 to 3 days... I will be reporting them... Customer service sucks!!!

I paid off a car loan through Key Bank recently. The amount of the payoff was more than I actually owed Key Bank, so in return they sent me a refund check. Almost 2 months later they send me a letter from the collection dept, saying I'm delinquent on my loan payment (which mind you was already closed out and had a 0.00 balance on it), and say I owe them another month's payment plus some crazy fee. I've had First Niagara for over 25 years and I'm so sick to my stomach how Key Bank treats their customers. They don't listen to you when you call the so called "Customer Service Dept" if you can even get through to them. I'm at my wits end. I owe them nothing but they insist I do.

I was overdrawn.38 cents on my account. Immediately I transferred 1.00 to cover this delinquency. The same day, the same hour. I got hit for a 34.00 overdraft fee. We went to the local branch to see what they could do, it was less than a buck for goodness sakes, and it was rectified immediately. They could not do a thing to refund us. Well Key Bank, you just lost another customer who deposits 7500 dollars a month into your institution. The merger was a trip, and this was the last straw. Bye bye.

I had an auto loan through First Niagara and everything was going well. I sent my usual payment out earlier this fall, and was later contacted by Key Bank a few days after the due date stating my bill had not been paid. I asked who I was talking to and stated that I did not have an account with this bank, stop wasting my time. The person on the phone asked me if I had been in business with other banks (he started rattling off names), and when he mentioned FN, I said yes. He then proceeded to tell me that KeyBank had purchased First Niagara. I then mentioned how it was nice that no one told me this and that I had sent out my payment. He put me on hold for a few minutes and came back on the phone and stated they had found the check that I sent out, sorry for the inconvenience, and hung up the phone.

Key Bank acquired my auto loan from First Niagara. They didn't send any written notice of the acquisition. They made an unauthorized withdrawal from my Citibank checking account for the amount of my loan even though they were already paid for the month by my bill payment I set up with Key Bank. Neither Key Bank nor First Niagara were ever authorized to do automatic withdrawals from my account so they basically stole my money. When I called, they said it would take 3 business days for them to look into and expected me to let them keep the money they stole until they could figure it out. I didn't. I disputed the claim with Citibank and got my money back.

Key bank is one of the worse banks I have ever encountered! Do not do ANY business with this bank!!! The customer service is horrible and the rates are extremely high. I own a property that was previously financed by First Niagara Bank. Key took over this year and I proceeded to request refinancing as a result of the interest rates being lower... I was given a quote of $860 per month... I knew that this was still a very high amount considering the current rates. I went to another bank and completed an application... I was given a lower interest rate and my monthly mortgage is now $540. Key bank is solely in business to take advantage of hardworking customers! They are unwilling to work with long term customers from First Niagara and they have a "take it or leave it" demeanor! Stay away from Key Bank!!! Please beware and do research before considering this unprofessional rip off facility! They need to be shut down for such fraudulence!

I loved First Niagara, customer service and all. Banking in general is horrible at Key Bank. I was just told by customer service that they can't help me and that I need to go into my local branch. I already did that but no one working was able to help me, when I told the cs girl that she suggested that I call my local branch before going in to make sure someone was working that would be able to help me. I agree that we need a class action lawsuit, my account is continuously being charged overdraft fees when I am not overdrafting the account.

I have been a long time user of the same branch. First HSBC (which I didn't like much) then First Niagara, which has been the best bank I have used, and now Key. Key is horrible! I have a mortgage loan which was transferred, and as noted by other reviewers, none of the information is available. I can get balance. That is it. No payment information, interest, principal payments, history, or recurring payments. And there is no one to contact to resolve the issue. I have contacted via e-mail, the local branch, the 800 number, and they cannot resolve this issue... Ongoing for many months. Someone should be accountable for my balances.

Worst bank ever! Ever since the merge they lost 2 months worth of my car payments. I have a bunch of late fees. Every time I call them they make me seem crazy like I never paid when I have receipts. I went to the branch, showed them my receipts. 3 weeks later my money is still somewhere in the bank but not in my account. These people need a lawsuit against them!! How are they doing this to the consumers!

I have been a happy First Niagara customer for years. KeyBank bought First Niagara and mid October I was transitioned. It has been nothing but headaches and problems since then. I've spent hours upon hours on the phone trying to get my mobile banking working I've gone to several different branches trying to get problem solved. I just learned that my October payment for my credit card was not processed. I also found out that KeyBank reported me to all three credit agencies for late payment.

Customer Service is horrible. I'm trying to help my mother get a copy of a canceled check (payment was done electronically) for 4 weeks. 2 KeyBank reps took the info, did nothing and now saying they can't assist me because I'm not on account. My mother is deaf and in a nursing home. They should have told me this a month ago. Spoke to supv and he gave me same runaround. My 88 year old mother has no paper and is unable to speak to them on phone. I guess they just take the money and run with it. And while I was giving up all her info, were they playing solitaire because there isn't even a record of my calls. One rep said they would send an email. Today was told they only work by fax.

I have had a home equity account with Key Bank since the late 90s. The relationship started out very well with no problems. In late 2010 I had some financial difficulty and my loan went unpaid for a few months. I contacted the bank and we made arrangements to re-age the account. They asked me to make three consecutive payments over the course of 45 days. I did make the payments and then was told that the payments were made in too short a period of time and they forced me to make another payment. I complied and the account was set up to make regular payments from that period on. I have made the regular on time monthly payments with additional payments toward the principal every month since January 2011.

Last month, in addition to sending an extra $100 principal payment/check for my auto loan (previously managed by First Niagara), my standard monthly payment had an error in the script amount, but the number box was correct. Because of that mistake, the bank identified me as being $20 short. I received a bill for the "missed" $20, and one week later, "collections" was calling me, hounding me about the $20 deficit (which was paid an in the mail). It is actually paid twice, because Key Bank billed me twice for the missing $20 and fees. I'm not impressed at all.

Key Bank recently merged with First Niagara...being a First Niagara customer for a few years I was hopefully the merger would go off without a hitch or at least they would fix any issues. After four visits to my local branch to correct what I saw as a minor online issue for them; turned into a royal pain in the neck for me. I had a fixed rate and a adjustable rate line of credit. Both were separate account numbers until Key Bank decided to make them one account. This combination would not allow me to make separate payments into which one when I wanted to...any payment would now go into the lower rate line balance.

My auto loan was with First Niagara and I never had an issue with them. Now that Key Bank has taken over, I tried calling them to get help setting up the online account and was on hold for over 30 minutes, and when I finally reached someone, they stopped me cold and had me wait another 20 minutes to be transferred to some other person who was handling the First Niagara loans. I made the payment that day and was informed the 10 dollar fee would be waived as a one time courtesy. I set up an online account with Key, with access to my checking account. There is no way to authorize anything but checking here.

When Key Bank bought out bank of Niagara I started having problems. In the past few months since Key Bank has taken over I have received overdraft fees. The overdraft fees have deleted my account balance and it has become a vicious cycle. I recently deposited a check for $2000 and after they took the check, I was handed the deposit receipt and a letter stating that my check would be held for 11 days because I have had overdraft fees and the last few months. By holding my check for $2000 for 11 days instead of the 3 to 5 business days they are causing subsequent overdraft fees bounced check fees and overdrawn my account. The teller advised me that this was Key Bank's policy and there was nothing she could do about it. It was a Saturday and no manager was available.

KeyBank is your typical company that provides bad service to their members and they all use the same MO. When you call for help you are sent from person to person and nobody knows what they are doing and gives you a different answer. The First Niagara transfer into your existing KeyBank Online Account was a Freddy Krueger. They opened a second account holding the Niagara funds which I did not have access. Talking to 2 different people, one said it was because the names did not match and the second, a supervisor, said it also had something to do with the banks being in different states. WHAT! Has anyone ever heard of maybe going by the Social Security number when migrating might provide a better match during the migration.

The worst banking experience ever. They try to get you with hidden fees, every step of the way. I received an offer by mail; open a checking account, utilizing online banking and direct deposit and they would give me $300.00. I meticulously went through the fine print and opted out of every little detail that would cost me money, ending up with free checking and a $300.00 bonus at the end of 3 months. Well, KeyBank didn't like that and closed my account, stating I owed them funds from a previous account that I had with them. Stating that they had tried to send me many letters but I had not responded.

I thought opening a Keybank account would be convenient cause there's a branch close by. I have been a Bank of America customer since they bought Fleet bank. I was hoping for a similar experience with Key... Keep on hoping. :-( I signed up for a new account with Keybank a few weeks ago. It took them 2 weeks to approve my account. So they send me an e-mail telling me to go to a local branch to sign some papers... when I did the lady had no idea what I was talking about. I tried to sign up for online banking which was all I really wanted in the first place. You need a debit card to do so.

I was patient with the glitches that occurred during the initial merger from First Niagara and Key Bank. Then about 6 weeks later we get a (fraud) pending transaction, against our account from someone from France. I immediately alerted the branch that we deal with and they alerted their fraud department. So I thought. For three days I kept an eye on my account and found no credit and each day I called for an update. I asked the bank representative if they could tell me if one of our debit cards had been compromised, which is what happened in the past.

Key Bank is one of the worst banks I have dealt with. They bought out First Niagara which I was completely satisfied with. Key Bank takes fees for anything and everything. I will be switching banks asap. DO NOT BANK WITH KEY BANK!!

This bank needs a class action law suit file against it. I was with First Niagara which was bought by Key. I have had the same acct for 16 years and through 5 mergers, and now I am forced to change banks. First, they would not convert my son's acct to a student acct even though he is a student. 2nd, they purposefully hold over direct deposits to charge overdraft fees. 3rd, and most horrible, they shut the system down every day from about 8pm to 6am the next morning and from Fri night to Monday morning. FNFG would post a mac debt immediately.

I was a First Niagara customer and I LOVED banking with them. Key Bank took over and I had nothing but problems. During the change over my debit card was "accidentally" deactivated and I found out when my husband and I went out to dinner for our Anniversary, luckily we had cash. I was so embarrassed and they told me that it has happened to several people that night. Then my auto payment was denied and the bank had no explanation for it. The final straw is when I woke up to my account negative over $400 because they double paid all my bills. My husband and I went that day and opened an account with another bank and closed Key Bank account. My daughter also switched, she has has problems also.

I've had nothing but trouble since I opened my Key Bank accounts. First of all, the gentleman at the branch I opened the account set up my Direct Deposit incorrectly. There is a promotion going on right now where you receive $300 to open an new account with a minimum of $1000 to be DD into the account on a monthly basis. The representative at the bank set it up through my HSA account not the checking account, so I won't get to receive the $300 as a result! I didn't even ask for an HSA!! I now have the DD set up correctly through the correct account.

On Saturday evening at 4:45 pm, I received certified mail from my bank, KEY BANK. By the time I chatted with mail person and got in the house it was nearly 5 pm, bank closed. In reading the letter, it left me in a panic. It said that my account was to be closed because of a deposit and withdraw law. I'm a recent widow in my senior years. I've owned businesses for years and had to purchase parts for my company from all around the world. I've never in my life been overdrawn or written checks that needed to be canceled and felt that keeping track of all my banking, especially now as a retired citizen. So when I first read the letter, I thought, again they waste so much money with these certified form letters. But after reading this about ten times, I realized it was an action being taken against my personal checking account.

So I was a First Niagara customer. I held a auto loan with them. I'm obsessed with making my payments early and dream of the day my car will be paid off so the only reason I knew Key bought my account was because I went to the online and tried to log in at First Niagara and was redirected to Key Bank. I got nothing in the mail, no email notifying me of the buyout. Ok not the end of the world. I called Key Bank. Asked them what this meant. How do I make payments now? They told me I would have the same account numbers and I could continue making payments the way I always did just Key Bank would be me payee. Ok. Great. This is 2 weeks before my payment is due so I switch everything over to Key Bank make and decide (thank god) instead of making a double pay I would pay the minimum since it was my first payment with them. Thank god because according to my bank Key Bank rejected my payment.

My auto loan was originally with First Niagara Bank who provided excellent service when it was transferred to Key Bank without input from me during the most recent buyout. I received three letters from Key Bank advising they had purchased the loan with the purchase of the bank, that there would be no changes in my account nor in my electronic transfer monthly of my payment. I called Key Bank customer service, to confirm the three letters received, and that there was nothing I needed to do, the payments would continue monthly via EFT and was assured it would. I then received a collection call advising that not only was I late on a car payment, but that I would be issued a late fee penalty and that my car was going to be called for repossession.

I became a Key Bank customer when they acquired First Niagara. I used to be able to comment my deposits, so a description I provided showed up on statements and online. No such capability at Key Bank. Other banks let you see an image of a deposit ticket which can provide the information. No such capability at Key Bank. I used to be able to schedule transfers from my Line of Credit that would occur month after month. No such capability at Key Bank. I've been using banks for a long time, and in all my experience I never had a bank just flat out steal money from me. But on examining transactions between my line of credit and my checking account I noticed that they took out a payment of $10.88 in interest on November 7th, the same day I also paid the same amount. The two withdrawals debit my checking account, but only one of the credits is posted to the loan account.

My whole family have been key customers, for years but over last 2 years it means no service and pay us fees. All reps we have dealt with have left key which translates that they cannot keep anyone. I was at bank 2 times today after returning from a work trip yesterday, was trying to order parts before leaving on work trip again and have them expressed to me. Only to find out a block on my card and the only department in the entire company that can correct this works you guessed it from 9 to 5 lol. Tell me this doesn't sound like a government operation lol. So I was told "nothing we can do because you must talk to this department", who did not send me email, or call or anything a carrier pigeon before taking such action.

I applied for a mortgage loan that would refinance a current mortgage and a home equity line (both from different banks) in June 2016. Explained that I had a bankruptcy in Jan 2011 due to life-threatening illness, and that my mortgage and car payments were reaffirmed in the bankruptcy, but the home equity loan was discharged. However, because it was a secured loan I continued to pay it monthly. I was told there would not be an issue as long as a credit report came back clean, which it did. They asked for copies of the 45 pages of my bankruptcy paperwork, which was supplied. Was told a closing would be scheduled before the end of August. In reviewing my credit report, nothing was reported about the home equity line, so in a 4 way phone call with Key Bank, Chase, the credit bureau and myself, the credit bureau indicated that on 5 occasions in the past 5 years I had been late on my H.E. line 5X.

I've been a customer for over 25 years, no problems whatsoever, & have used online banking since the very beginning. Now Key Bank has "upgraded" their website and ever since it's been very difficult to use the online bill pay. I sit down once or twice a week, usually late, to pay whatever. Once in a while, the website isn't available -- ok no problem. But recently, since the website has changed around the first of October, I've tried to pay a bill and get all the way through the process, then a little drop-down box pops up and say "the payment cannot be executed at this time." Ok, so I tried again, same thing & I gave up. The next night I tried it again and had the same thing happen with a different payment. So I went to the individual websites and paid that way.

Where do I begin...Sent a payment back in May. The cash, the check never post it to my account and will not take a copy of the cancelled check as proof!!! My bank is handling it now. Trying to get a payoff amount from them and going thru hurdles. Did I mention they outsource their call center to a foreign country!!!

I also was a first Niagara customer that was taken by surprise about the changes that happened after the take over. Being a retired DAV I depend on the promptness and availability of my direct deposits. When problems happened I called customer service for help. Useless. Said "no record of transactions for last 180 days please go to the branch". Surprise! No parking spaces at the bank. Had to park next door and walk. Quite the crowd of frustrated customers. I waited {and waited} my turn. Only 1 person was left of the original staff. Some lady from the west coast was running the show.

Key Bank recently changed their website. The new website does not properly display the due date, or amount due, when you click on some of their accounts. On their credit card accounts they do display the amount due and due date. On their loan accounts this information is NOT displayed. So users have to guess at the due date. I recently missed it by a day and was hit with a late charge. This is simple information that can and should be displayed on the website. When I called Key Bank to point this out, it took 35 mins and 2 calls (first call went into an endless loop!) to finally get someone to help. At 35 mins, the customer service team is overworked, understaffed and I bet they just hate their jobs. Key Bank gets a C- for their new website changes and a C- for their customer service.

Key put a nearly two-week hold on a check I deposited because I had insufficient funds in the past for a period of 12 days. Will never use them again. Condescending customer service agents and tellers. They are accruing interest on money that is mine. TELL EVERYONE TO DUMP KEY!

Former First Niagara customer. On hold for a long time only to be told that too bad if not all my accounts showed up online and I had an overdraft protection in place with First Niagara: I'm still getting charged $34 for a one day overdraft. Also, quite rude. Ready to switch banks.

Have been a customer of First Niagara since they moved into Mt. Pleasant Pa. Key Bank froze my account because of supposed fraud. Their idea of fraud is not allowing my password to transfer from F.N. to Key Bank. I used the pin number that I had used for five years and they changed from five digits to four! Nice move not telling anyone.

This is not the first time I've gone through a bank ownership change. This is the worst. I see there are several poor experiences with other former First Niagara customers listed. I will be joining those leaving this institution. I have signed up to this particular website solely for the purpose of expressing my chagrin at KEY. I work in the banking IT industry, it really is not this difficult to change IT backend without disrupting QoS for the customer, if you can't do this, I don't trust ANYTHING you will do in the future. Goodbye.

I called Key Bank to pay my husband's car loan as I have done every month since he purchased his vehicle. I had all the information needed such as his loan number, his ss#, our bank acct number - everything. I was not asking Key Bank to give me any information about him or his account, I had all that information to give them. I simply wanted to make a payment. I was told they could not accept my payment because I am not listed on his loan. I asked to speak to a manager and after being put on hold for a rather long time was told there wasn't one available. Mark took my number and told me a manager would call me regarding the Key Bank third party policy. No call has been received. My husband's loan payment is now late and Key Bank has another very unhappy customer.

I've recently been forced to migrate banking from First Niagara Bank to Key Bank. This was the worst experience in all of my years of banking. I have not been able to log in to my online accounts or apps for the past week. So I called a few days ago just to be on hold for 2 hrs, finally was connected to a representative and they had no solution to this problem and advise that I stop at a local branch. In which I did on my 30 min lunch break, I was told it would take an hr or more for him to call (as I did) still no resolution. I am definitely shopping for a new bank. This is not even a 1 star bank it's -10 star!!!

I would actually rank First Niagara and Verizon Wireless customer service as better than Key Bank's. I have been trying for five days to log into Key Bank's online service, ever since they took over from First Niagara. Each time I call I am left on ignore for over an hour until I can speak with someone. When I finally get through, I am run through a series of steps that do not resolve the problem. Eventually the rep realized they are not capable of fixing the problem and my case is escalated. Evidently escalated means telling me I am going to be transferred and then disconnected.

10-17-16: Trying to pay them money on an account they bought from First Niagara Bank. Was placed on hold for 50 minutes waiting for anyone to talk to. When I finally got someone they were NO help at all and I was placed back on hold till I hung up 20 minutes later. Tried again and got a person who couldn't comprehend English. Scheduled an online payment on Friday. On Monday it disappeared from the web pages. They could not even tell me when my payment was due or if the scheduled payment was processed. All I wanted was to pay them money on a loan and they could not figure out how to do it.

My previous bank (First Niagara) was just taken over by Key Bank. Due to their online banking being down for some time during the transition, Key Bank generously deposited $100 into my account as an apology. Great customer service and a wonderful first impression!

I wish there was an option for zero stars. The worst experience ever to have my account transferred from First Niagara after Key Bank took over. It has been one week since I have not been able to get into my new account at Key Bank due to "computer glitches." Personally contacted two different branches whose managers were unable to handle the situation. Getting through on the phone for assistance with log in is impossible. Have spent three days on the phone with holding times of one hour plus and nobody picked up. Stay away from this bank if you value your time and sanity.

Key Bank recently took over First Niagara. Yesterday, I tried unsuccessfully to get on to on-line banking. I just needed to see if some checks had cleared. After waiting on their customer service help line, I finally spoke with a rep who put me back on hold for over an hour. The rep that finally answered still couldn't help me with my issue. Time for another bank!

My experience with key bank was very upsetting. My husband's key bank account had to go through probate and my dealings with the staff was beyond difficult. The legal department was no help at all. There was no resolve to my situation and left the bank in tears. This financial establishment has little to no customer service. I would never recommend Key bank to anyone.

I requested a home equity payoff statement (does not include, taxes, PMI, etc...) and was told that I had to wait 7-10 business days which is absurd, since I will be closing on the house before then. Absolutely nobody could help me with this situation. I elected to have my attorney call.

I have been a Key Bank customer for 20 years and lately they have become a great disappointment in a number of areas. The new online banking is cumbersome and hard to navigate. Customer service is non-existent. Called the branch three times and was put on hold every time. I am now on hold going on 22 minutes... Time to call it quits. I am moving on to a better bank. All my accounts, mortgage, loans everything... moving away. Do not want their hook in anything I do financially.

I have been with Key Bank for a long time and loved their service until today. They changed their online banking and eliminated budgeting and pending transactions from their software. Without these planning tools their services they are no better than any other bank. Eliminating financial planning tools has caused me many hours trying to figure out all the transactions I had saved during the year. They are pushing 3rd party software (HelloWallet) most likely because they cannot keep good people to maintain their system and no one will work for them. HelloWallet is very hard to use and does not replace what I lost with KEY Bank tools. I have been complaining to them daily in hopes that they will see the error of their ways and return the page back to the way it was. I will wait till the end of the year and that time I will change banks (BMO Harris). They have the tools to do your banking online.

Because of Key Bank I'm doing Bankruptcy. Last year 2015 I had to cancel my Key Bank Checking Account because I was doing a debt consolidation. I gave customer service the account number they took the payment for my HELOC with them. The next 2 months they returned to the closed account. I again gave them the correct account number.

I was new to the area. Received a promotion mail stating that if I open a new account, I would get $250. I opened an checking account. Waited and waited. No credit showed up in my account. I called several times, was always told, wait a few more weeks, it's coming. Finally in September 2016, I was told no credit was forthcoming. I opened the account in good faith. Key Bank gave me the running around for 3 months, from June to September. I ended up getting nothing. I feel very cheated. I wasted all that time inquiring why I have not received the promotion credit. How many others Key Bank did this to?

I went to Memphis Tennessee for vacation, the hotel had a hold on their or 220 and some change. Called the hotel, they told me that the hold should have been lifted. I called Key Bank back and a rep told me that I needed to call and have them on 3 way so that the hotel can give them a Authorization number. Well long story short that rep lied to me, no matter if she didn't know the policy or whatever, I was lied to. Spoke to an acct rep "supervisor" (supposedly) and her name was Shi or Chi and told me that I was unable to get my hold lifted, and that there is no one there who can do this. So now this bank is making me bank pay -96.00 because the hold took my acct into negative. And when my deposit hit I'll be paying back money that I do not even owe.

This is my first online review. I have been with Key Bank since 1994 and was OK with their service until today (Sept. 14, 2016 ) They changed their online banking and eliminated budgeting and pending transactions from their software. Without these planning tools their services are worthless. They are definitely trying to screw their customers by paying no interest on any of their accounts, excessive fees, high interest on their loans, and now eliminating financial planning tools to set their customers up to fail so that they can collect more fees. They are pushing 3rd party software (HelloWallet) most likely because they cannot keep good people to maintain their system and no one will work for them. I will be looking elsewhere for a better-run banking system as they no longer are a banking solution. They are the problem.

I haven't had this card long at all and so far it's been nothing but bad! I received this card for my child support to be deposited on and I am having to call once a week at least about one issue or another! Yesterday I had charges on my card for something I didn't do and there's no way to even get my money off my account now and I even tried to ask "can I go withdraw all the money on it before you restrict it" and they told me it was already too late to do! Today I tried to see if I could transfer the money to another card and due to it being restricted there was nothing they could do! Every time I talk to someone it's like they're dreading the call and have that annoyed tone of voice. I have never had such an awful experience with a card before!

I was looking for better service from a bank and decided to give Key Bank a try. They claimed better service than my present bank, so I opened an account. They stuffed me in a credit card without my written consent and with an interest rate that was high. The following day I closed my account and walked out the door. Key Bank may say they offer better service but don't believe it. There are better banks available. I'm just glad it took less than a week to find out. Please do your research before approaching Key Bank. A little time of investigating them on the internet will save you a lot misery.

Have been an account holder for years. Always having issues with their online system and today was one of the worst. Tried to access my account to work on balances and found I couldn't access my statements. This is 2 weeks after they are normally posted. Turns out they were again changing their online platform, with no warning from when I was on in July or August. When I called all I got was "well some in your state are having issue and maybe it will be cleared up in a few days". Well it's today that I needed access & not days from now. I'll be another in the line this week to close accounts.

I opened a key bank checking account at a company Financial fair last month. After I opened my account, I tried to deposit my paycheck to my key bank account. However, the first deposit was not successful. I contacted Key bank and was told that I have to provide them a copy of my ID with my birthday. I then went to the Provo, Utah branch at 207 North University Ave Provo, UT 84603. When I walked into the bank, there was no one at the counter. I waited a minute or so before a female teller showed up. I explained to her my problems and showed her my ID. I expected her to make a copy of the ID but she looked at it for a couple seconds and handed it right back to me. I asked her if that's all she needed and she said "yes". To my surprise, I received a letter from Key Bank the day before informing me that they were unable to verify my information and had to close my account.

I'm sad to say that I am adding yet another poor review of Key Bank. We bought a new HVAC system and they promoted a 18 month no-interest loan from Key Bank credit card. Seemed too good to pass up. Wrong! Key Bank takes so long to process the payment (up to two weeks) that they have put late fees on us twice now. The first time I called and they agreed to waive the fee. Sounds good but was not. They waived the fee but increased my minimum payment. So the next month I received a higher late fee because I had paid the original minimum payment through a recurring payment I had set up through my bank. Then they started calling trying to get more money from me.

I have my personal and business accounts with the branch in Eastwood, NY. The teller service is fantastic but the management is very unprofessional, rude and very inefficient. I find the bank manager very dull and with no customer service skills. I recently visited SEFCU and found a world of difference in the customer service. The people there made me feel important and wanted, unlike the Eastwood branch which makes me feel like I am a inconvenience.

Keybank sent an email to account holders a couple of weeks ago, saying that customers now have to enroll in a thing called "HelloWallet," and that their previous program, "budgets and tracking" would be eliminated and no longer accessible. The previous program was excellent, useful for quickly compiling tax related expenses for easy organizing into a tax return or tax worksheet.

Just talked to Key Bank. The woman was so hard to understand. Is Key Bank in another country answering calls? I am going to have a headache the rest of the day from trying to understand this person and asking her to repeat over and over. This is not fair to people calling for information. We are leaving Key Bank and this adds to the many reasons.

Online banking roll-out done without warning (warned after my account was messed up). Old login no longer works, could not successfully re-enroll without encountering 'general unexplained error' message at the end of the process. Local branch cannot help. Online chat person cannot help. Overseas telephone help (stay on hold for 30+ minutes please) is powerless to the point that they can only apologize profusely. Going on 4 days without online access to my accounts with zero explanation of what the problem is or when issues will be solved. "We are aware of the problem, please try again in a few hours" just isn't cutting it. Looks like the site is run through Oracle - our Fed Gov't's go-to company for creating cumbersome & clunky websites. This represents the last straw for me with Key - luckily I have accounts elsewhere which will make ending my relationship with Key relatively painless. LAME.

Key Bank is the worst. I would never recommend them to anyone. After 4 weeks of opening an acct, checks, debit cards, and Credit cards were never received, even after several calls to Customer service as well as my so called "Personal Banker" and several attempts to re-order them. Then they told me I could not close my account because it hadn't been 6 months yet. They screwed up my automatic payments, pay online payments. There was not 1 positive thing about this experience.

Key Bank has the worst service I have ever seen. When unemployment payments were on the chase card, I never had a problem with my money posting on time 12:00 am, but with this new Key Bank card, here it is 5 am and unemployment money still hasn't posted even though IDES states thru their web page that the unemployment benefits where posted. I call customer service and no one could give me an answer. Total spin off. I then called Key Bank itself customer service and they could not tell me anything. Not even a branch phone number for me to call. Key bank is by far the worst banking system in America.

Key Bank has horrible customer service. I requested a stop payment on a money order that I purchased from Key Bank back in June. I was told it would take 30 days for the money to return to my account. A month went by and then told 30-60 days. Now its Aug and 60 days gone by. Now I'm told 90 days. I have bills just like the average American. I keep getting the runaround and all I want is my MONEY. I been told by 2 people they will give me a call and never called me back. The banks have no problem taking your money but have the hardest time getting your money back. As soon as I get my money back I am no longer banking with Key Bank. I been with Key Bank since High School. I been out of high school now a little over 10 years. Key Bank is the worst bank when it comes to customer service.

I just created an account with Key Bank. Waited for my card that never came in the mail. I then called their customer service to be on hold for an hour and 25 minutes before I began to cry from frustration and hung up. Then seen that they had a live chat. Logged into the live chat and was just given the link for the number I had just hung up on. WORST CUSTOMER SERVICE EVER. I have had better customer service from 16 year old Taco Bell employees in the ** parts of Chicago.

I currently receive unemployment benefits via a prepaid mastercard. Originally it was a Chase provided card, Chase website and Chase customer care center. As of July IDES (IL Dept of Economic Security) has changed over to Key Bank. I activated the card and attempted to create an online profile with key2benefits.com. Everything I tried was unsuccessful (following their letter and website's directions carefully) to the point that the system locked me out and directed me to call customer care. I called the number on card, letter and web (all point to 1-866-295-2955).

I have had this business checking account for about 25 years. Every year the fees have increased and the customer service has drastically decreased. This year my account has been charged with recurring service fees and I cannot get an answer as to what the fees are for. I just attempted to call their service center and waited on hold for over 20 minutes before I hung up. The reasons I have had for staying with this bank are all gone. I will be closing this account.

When we first opened our account we were lied to and told we would receive reward points, but then they tried to charge a fee for this. We were then lied to again and told we would get the points without a charge. They didn't do this at all and the very rude manager simply cancelled our rewards completely and the thousands of points we had actually accrued. When we continued to press the issue and spent hours dealing with their inept customer service people we ran out of patience. After I told them what I thought of them they decided it was easier for them to cancel our account than to actually help us.

I have been trying for the last 3 months to schedule a transfer accurately from Key Bank to an outside bank. The first time the banker at my branch set it up and set it up as a" bill pay." It arrived 8 days later. The second time the online banker told me that the bill pay was cancelled and set up my on-going transfer. It went out timely but, so did the bill pay, that wasn't cancelled, so the recipient got paid twice (Yeah, that was easy to fix).

Keybankgiftcards.com is the worst web site and customer support. It lets you enter 3 pages of data. Then says try again later. They tell you to try i.e, Internet Explorer, but that doesn't work either.

Key Bank technical support, customer support, etc are horrible! If you need to change your password, you might as well go to Miami, Florida to seek for a foot of snow! Some Asian tech support lady that attended to me knows nothing about tech support. She wasted over 30 minutes of my time and yet we could not change the password. Their system is so obsolete, the one reason I stopped banking with them. But now, I have to pay off my credit card, but can't access it online. To me this is the worst bank I ever dealt with. They should get out of online banking completely. Stay away from them, if you do not want migraine headache.

This company handles the debit cards for people on unemployment in Alaska. My debit card was compromised and someone used all the funds on the card. Getting a replacement card was a nightmare. They not only set up hoops of tasks you need to perform, but those tasks will prove impotent to fix the situation. If you are a senior and dependent on your funds being sent through your debit card with Key Bank, Heaven help you, you are going to die.

I was offered $400 to open a new account. After I opened my account, I saw all the negative reviews, which were alarming. Well, today I got the $400. Not only that, I get other bank's ATM fees refunded, something I've never seen at another bank. I think I'll stay here a while.

I signed up for a "privilege" account online, and afterwards, had to spend 30 minutes on the phone with them because they opened up a "hassle free" account for me instead. They tried to tell me the mistake was mine, but it wasn't. I used their decision tool to select an interest bearing account and clicked the button that said "open this account." I wasn't even on the page with the "hassle free" account, as it is not interest bearing. After telling me several times that I had done something wrong and had opened the wrong account -- something which I found very disrespectful, especially considering it was NOT my error -- they fixed the account issue.

We opened an account that is interest free for one year. We were immediately charged an interest. We have never received a statement via mail or email. We have to call the bank each month to ask our statement information. We called them last month to ask the payoff amount as the bank has such poor information. They told us the exact payoff amount and we paid them off that exact day. They then charged us a 30 fee stating we owed them more than the balance they had stated. This bank can not even see our history or a payoff amount in their own computers. I would not bank with this bank if it was the last bank on earth. Poorly ran.

Horrible, horrible experience using Key Bank. The problems started almost immediately after becoming a Key Bank member. I was charged $7 and $5 a month, each month and every month for not having a specific amount in my account (every month) and for not using my card enough times each month. For two years these charges occurred, all without my knowledge, as I did not have online banking. Why Key Bank failed to send me an email, phone call, anything to indicate that I was being charged monthly, I do not know. They will do anything to create ridiculous fees for customers. When I went abroad Key Bank flagged my card every day I used it. I had told them previously, and while in Europe, the exact countries (and even names of cities, hoping that would clear up the issues) I would be going to and the dates I would be there.

So I have a balance of $700.00 in my "hassle free checking" account and when I went to get money out it was denied. I was in dire need of certain feminine products. Got home called the 800 number and said I had to call back at 9:00 a.m. their time and here I sit waiting to purchase things NEEDED URGENTLY even though the cash is in the account. This is by far THE WORST experience I have EVER had with a bank. I will be closing my account today!!!

I use online banking from another bank to pay credit card bill to KeyBank. On three separate times now I've been charged a $37 late fee. The payment is due on the 17th of each month. I have the paying bank send the payment 14 days ahead of time and it is not posted by KeyBank until the 19th. Over two weeks... 3rd time this has happened. When I call customer service they tell me they have no control over the time for the US mail to get to KeyBank and insist it's the post office's fault... 3 times?? Come on. This is total BS. KeyBank should be investigated by the Federal Banking system and a class action suit should be filed so KeyBank would have to reimburse the sneaky fees.

Worst experience as a bank customer. Woodburn Key Bank needs a new manager asap. I had to make three trips to finally speak with the manager, Rachel ** but she was very rude and can care less if you are a satisfied customer or not. I was explaining my concerns, which she disregarded, and she kicked me out the door because she was late for lunch??? Logically, I went straight to a teller to close my account. A lot of banks in Woodburn willing to take me in as a customer. Don't waste your time with Key Bank.

Customer service is terrible and there is a rumor going on that the bank in Steilacoom hires scammers to rip people off. The staffs are unfriendly but they will scam you in so many areas. The website is terrible. You can't login to the website and they are unfriendly.

I would avoid Key Bank based on their poor customer service, poor website user interface, and difficulty ordering a new card.

I opened an account depositing 28k. I had numerous offers from other banks to give me $200-$500 for new accounts. Some with or without direct deposit. I didn't have direct deposit. William @ Key Bank Fishers 146th St. told me he would give me $200. I agreed. 3 months later I still have not received. I called him & he said he doesn't remember telling me that. It was a Friday & they were closing & he and I actually walked out together. He said he would have had to give me the $200 @ the time I opened the account. That is not how any banks do it. It's always after 30 days or 60 or even 90. I could have gone to Chase or Huntington and gotten $300!

I am leaving this horrible bank and I am a customer for many years. I checked my account online and my check came in and was accepted in my account. I bought groceries, medicine, and paid bills. This bank charged me $234.00 in overdraft fees within two although my money was there. I am disabled and this bank took my money and I am unable to pay for my insulin prescription.

I received a Relationship Rewards deal to buy Puritan's Pride vitamins for 5000 points. I activated the reward, then placed an order for $41.97. I printed the offer in case there were any problems. I got the vitamins, but not the points. Six calls over 5 weeks were a huge waste of time. At first they said they couldn't confirm that I made the purchase. I got them the date the money cleared after the first two calls. Then they wanted a screenshot of the offer. Fortunately I had that. Over a month past the purchase date, they said they needed a screenshot of when I activated the deal. Didn't have that. They told me I was out of luck... but I could go complain to my branch manager if I wanted to -- no guarantee. Total scam!!

I just closed my accounts today with Key Bank. I have been banking with them for less than a year, and I've had too many issues with them already. In the beginning, I was being charged for Maintenance fees that were not supposed to be charged to my type of account. The fees were reimbursed, and that settled the issue. About 5 months later, I attempted to withdraw $20 for gas from the ATM at this location - but I accidentally selected the wrong account to withdraw from, and the ATM declined me (as it should have!). But the next day I checked my account and the bank said I received the $20, and they charged me $35 for overdrafting my account. I had done some spending after withdrawing from the ATM, and the bank failed to decline my transactions when I was unaware I had overdrafted.

We have long standing student loan for our son with Key Bank. We have paid on time every month for many years. This month's payment was late because I accidently didn't put a stamp on envelope. Key Bank has called us every day, twice one day. This happened once before for another inadvertent reason with same hounding. We've never missed a payment and this is their technique. I would never knowingly do business with Key Bank in any circumstance because of their complete disregard for their customers.

Key Bank has been a nightmare for myself and my family. My mom and dad banked there for a few years because my dad was handicapped, and the bank branch was located very conveniently to him. He passed away in 2009. As time went on, my mother was diagnosed with dementia and I quickly obtained a Durable Power of Attorney for her. I have to pay her bills. I have an Atty who made sure that DPOA was airtight. Soon, she needed money, which was all in Key Bank. I took my documents to Key to collect much-needed cash, and to add my name to her checking account so her bills would not go unpaid.

Key Bank will advertise "$300 Free When you open a qualifying account". The fine print on the mailing -- which I made sure to read -- said "Qualifying account, w/ direct deposit, within 60 days". I happened to be laid off right after I opened the checking account -- but I did make sure the unemployment check went there. By the end of the 60 days, I had 4 direct deposits totaling around $1200. Still no $300 bonus. When I sent an e-mail to ask why, the response: "You must have (1) deposit of $500 or more." So for everyone who is either not making a lot of money, is unemployed, or on disability, or social security -- this "bonus" won't work for you. (Unless you get a block payment for the month).

I opened a home equity line of credit in 2009. I charged $885 against the account in December of that year and paid off the balance of $885 within 21 days. Today I discovered that Key Bank charged the account $2.08 interest on the loan, in January 2010, but never notified me of the interest charge. There were no statements, no hits on my credit report and no notifications in my email. They attached a lien on my home for the $2.08 and never notified me of this additional development. I went to close the open account on 1/13/16, just to find out that I owed an additional $28 for the lien charge. There were no explanations, apologies, or responsibility owned by the bank. I hope this story makes additional bank customers beware of Key Bank's poor business practices and lack of regard for their customers.

Opened checking account 11/30/2015. This was free checking with 1 direct deposit per month. Had a 300 gift coupon from bank for opening this type of account. I still have not received the $300 even though my direct deposit went in on 12/15/2015. Then I deposited an ins. check signed over to me from my brother on 1/11/2016 and was told monies would be available on 1/12/2016. After writing checks today, I received a call from Key Bank advising me the check I deposited on 1/11 that funds would not be available until 1/20/2016. Now Key Bank is going to cause me to lose money and I do not appreciate it. I will close this account and they can keep their $300 which I don't think they ever planned to deposit In my account in the first place. I am going to be charged fees when my checks are returned for the groceries I had written them for.

Do not waste your time with this bank. They will take your money as often as possible. After 10 years of "one more times" I will never do business with them again.

I deposited $120 cash. It miscounted by $20 so I asked to return the cash. It made some horrible mechanical noises and said "We are unable to accept this type of deposit at this time, please visit a branch for assistance.". My money was gone. Why wouldn't this internet connected ATM report the issue to corporate to call ME back after it literally STOLE my cash? All this stupid scanner has to do is NOT jam. They've implemented shoddy hardware, didn't maintain it, and now it's MY problem to go within their ridiculously limited 9-4pm hours on a day. I can't get off to flip out at management until somebody listens, because god knows their systems won't tell them ANYTHING.

This bank has no customer service whatsoever. I have been lied to. My account has been charged with fees that I should never have had. You really need to babysit your accounts and don't expect them to fix any mistakes that they make because they refuse to do it. They actually cashed 2 of my insurance checks for someone (I have no idea who) 10 months ago and they refuse to acknowledge it and refuse to give me back my 310.00. I really rue the day I went there. I keep expecting them to turn into what banks once were. Honest. The times have changed. Don't expect anything good from this bank.

I bought a house. 15 months later I go to refinance, and find, unbeknownst to me, there was a $50k Key Bank mortgage on it. I DID NOT TAKE IT OUT. The sellers did while it was listed. The mortgage was signed while the house was listed for sale. It was filed on the house 5 days before we closed. Think that Key Bank would explain how this happened? NO. For the privacy of their client. Got with seller -- they paid loan off. Even gave me Key Bank receipt copies. Asked when I could expect lien to be lifted. Think they would tell me? NOPE! Asked for a contact number in title or mortgage department, so I could give to my new loan company's title department, and let them communicate. Think they would even give me that? NOPE! For the sake of their privacy policies. Asked that they commit to expediting process so I could close my loan. NOPE. Could take 60 days. Will take no action to help because I am not customer, and privacy!

I have closed all my accounts with Key Bank and I will never do business with them again. The tellers are not able to look up loan information, so they cannot give you a balance of your loan, let you know if there are fees owed, tell you what the terms of your loan are, etc. They told me I have to go to my original location to get any information, which is incredibly inconvenient. An employee of the bank mistakenly allowed a non-authorized transfer of funds (>$5K) out of my account. I tried to find out what the balance was on my business line of credit and get my statement.

This is the offer advertised: "To Get Your $300 Gift, Open a Key Advantage, Key Privilege or Key Privilege Select Checking Account and make a direct deposit of $1,000 or more and a combination of five debit card and/or bill payments within 60 days of opening." I satisfied all the conditions mentioned above. I spoke to a online banking agent before opening the account and she clearly said it is a cumulative 1000$ direct deposit and now another customer service person says it should be a 1000$ single direct deposit.

I honestly can't even count the times anymore I have been lied to by a branch employee, customer service representative, or someone from the fraud dept. Being forced to open fake accounts for employees to make more commission, their incompetence to forget to take money from my forced automated draft system for a loan payment. Fees, and more fees, whether it's their mistake or not. No true customer service.

Moved to a new state and opened up a new checking account as my old bank is not represented outside of my prior state. I should have checked the reviews 1st. I received my payroll (commissions) check and opened the account. Because it was a large amount and I was new to the bank, they placed a 10-day hold on the check, I'll accept that. My next check was smaller ($1300) and I did a mobile deposit of which they charge 50 cents for and they put an 8-day hold on that check. Because of these long holds on both checks, I did have 1 OD of which they charge me the OD fee and a continuous OD fee of $28.

I opened an account around this time last year. Mind you I opened an account with the protection against overdrafts. They explained that if the funds were not in my account it would not charge my account. Ok, cool! Well that was one of the many lies they have told me. A company charged my account $100 without my say-so and Key Bank pushed it through with my account balance being only $5. I got the company to pay the $100 back, NO PROBLEM. Key Bank however added on a $40 charge for overdraft and then another $50 overdraft fee.

I opened a Hassle-Free Account but I was charge overdraft cause nobody said I can't use other cash machine and now they say I'm disqualified from the promotion of a $100 because $1.80 but nobody told me. I talking to 9 customer service plus went in to my branch for a whole week and they just now telling me I don't qualify.

Key Bank lets people deposit and cash fake checks into other people's account. When the owner of the account opens a new account Key Bank tells the person they been reported to checkings or if the person becomes a power of attorney that person is told they can't do that.

Had the account 2 weeks and someone already stole $220 out of my account! What? Do they not have fraud protection? Now 15 days later and still haven't returned the money and where's Monica? She's nowhere to be found, go figure. Thanks Monica, the .98 in my account can last forever. Lazy **! Will never put another dime in that bank ever again. For everyone looking for a good bank this is not the place. Keep reading the complaints it's insane. What a horrible bank!!!

Do not do business with Key Bank. They sell your info to phone solicitors. Two days after starting a application with Key Bank I started receiving phone calls from card services asking if I'd like to lower my interest rate on my credit card. Today I received a call from one of those services which I promptly asked to have my number removed. The caller replied asking if I and I quote "Do I like to ** and if like to have my ** sucked". All I could do is hang up and I have no recourse. So I share this with all of you and ask that you pass this around. Let's make a stand against companies selling our info for profit. One day at a time, one step at a time. Let's take our privacy back! Thank you. The number that called me was 728-727-6998.

I wrote a check for $500 on my Key Bank acct 9/23/15 and deposited it in Oregon Community CU to cover auto deductions there without first checking to make sure my paycheck was deposited. I then found my employee decided to change the payroll date to 9/25/15. On 9/25/15 I checked my Key Bank acct and found the payroll was deposited at 12:01 a.m. and there was a hold for the $500 check. I was relieved as it appeared I would not get a bounced check fee.

I've banked with Key for years. My branch was one where everyone knew you. One day I went into the bank and was told the entire staff would be leaving due to changes with the company. I'd seen changes coming because the manager was no longer there and there was one teller instead of three and she had to work the drive thru and counter alone.

I have had a Key account for over 15 years and they actually closed my account. I quit using them as my primary checking account for several reasons. Mainly because they find any and every reason to charge a fee. I am done with them, will never trust them again and would suggest you read reviews before you choose them as your bank. I will say, however, I really did like the people at my bank.

On a daily basis Key Bank applies your transactions in a way to make you acquire an overdraft fee. I am tired of constantly having to call them to refund my money. Not to mention the fact that they basically are arranging the transaction in a way to make you have an overdraft fee. I don't want to deal with a bank whose only goal is to see how much in the red they can keep my account. Not to mention its very hard to understand their customer service agents because of the broken English. I know when I'm looking at the transactions I made through their website and at the same time they are explaining them to me and they still try to convince me that the money wasn't there. It's time for me to close this account.

So I haven't been hit with any overdraft fees since I have their famous hassle-free checking, but yet my account still manages to find its way in the hole, so I made a large CASH deposit on Saturday (just a few days ago mind you) and it FINALLY posted to my account tonight, I walk to the store at 1203 am and find out my card is declined!!! WTF right. I just checked my balance and I have my money all tucked away in Key Bank's little jaws of life, so I call them, it's 1206, they are closed, it is now 418AM... I call...I'm told my card is LOCKED and I NEED TO WAIT ANOTHER HOUR FOR THE FRAUD DEPARTMENT TO OPEN TO RELEASE THE LOCK ON MY DEBIT CARD!!! Hello, really, are you ** kidding me right now? It may be 7am where you are but I have been up all night trying to find my money.

I wouldn't recommend this "bank" to anyone, not even my worst enemy. Processing of a "title" (actually a Termination Statement letter, no one bothered to tell me there wasn't actually a paper title on this loan FOR THE MONTH IT TOOK TO SEND THE USELESS LETTER) took a month. Then when I go to the DMV to get a paper title with the useless Termination Statement letter I am told by the DMV clerk that Key Bank never notified the state electronically. The clerk also warned me that Key Bank would respond that this isn't necessary re: the useless Termination Statement letter, which Key customer service did in fact state.

I went to the ATM in Anacortes Washington to put 3000 dollars cash in my account. I didn't use a envelope but the machine gave me a receipt for the cash. The next day I went inside the bank to get some money out, they told me that they had to verify the funds. I said it was cash and the teller said I would have to wait 24 hours. I was two hours away from home and needed some money. The teller had to get the manager to let me have 150 dollars from my account. The next day I went to the bank again and my branch manager said my account was frozen. I didn't understand why. I called the Anacortes branch and they said that they have me on camera and I only put in 1500. I said "good, I'm glad you have me on camera because you can tell the difference between 1500 cash and 3000." The gal said "you didn't even use a envelop." I told her I was aware of how I deposited the money. They were so rude to me, I couldn't believe it.

I opened this account because that was the easiest bank I could get to while away at college. Being in college and having low funds most of the time, week by week, I relied on my bank to let me know if I ever overdrafted because I would want to pay it right away so I wouldn't get charged. Key Bank NEVER, EVER in the 5 years ever let me know with an alert or an email that I overdrafted. I would constantly call them and tell them to put a block on my card and they always would tell me to go into the branch and talk to them. WORST bank for overdrafts. I recently closed my account and kept getting overdraft fees. WORST customer service and WORST bank. Can't say 1 good thing about them. Thanks for making me lose hundreds of dollars!!!

No words to describe how terrible this bank is. It seems to have started out good and has gradually become a trainwreck. I finally changed our business account after 5 years and they didn't even know our names. They will only credit 100 dollars the first day of a deposit even if all or more is cash. You have to go to a teller and request for all your cash to be created. Held a 17,000 cashier's check from a bank that is across the state line but only 150 miles away for 12 days instead of just picking up the phone and calling them. Will always run big checks thru in hopes of bouncing smaller ones... Can go on and on. Don't do it. You will regret it.

Have an unsecured loan with Key Bank, almost paid off, never late or missed a payment. I'm buying a house, the mtg. underwriter wanted a letter or copies of my loan docs to prove it was unsecured, because Key Bank had it as a home equity loan on my credit report. I call Key Bank and ask if they can fax a letter stating it's unsecured or fax my loan docs. After calling twice, being on hold forever and talking with a supervisor, they inform me that they can't fax it. They can only mail it. Mind you, I'm supposed to close within 2 weeks, I won't receive it in the mail until 7 days later!!! 7 days!!