KeyBank Reviews

I would actually rank First Niagara and Verizon Wireless customer service as better than Key Bank's. I have been trying for five days to log into Key Bank's online service, ever since they took over from First Niagara. Each time I call I am left on ignore for over an hour until I can speak with someone. When I finally get through, I am run through a series of steps that do not resolve the problem. Eventually the rep realized they are not capable of fixing the problem and my case is escalated. Evidently escalated means telling me I am going to be transferred and then disconnected.

10-17-16: Trying to pay them money on an account they bought from First Niagara Bank. Was placed on hold for 50 minutes waiting for anyone to talk to. When I finally got someone they were NO help at all and I was placed back on hold till I hung up 20 minutes later. Tried again and got a person who couldn't comprehend English. Scheduled an online payment on Friday. On Monday it disappeared from the web pages. They could not even tell me when my payment was due or if the scheduled payment was processed. All I wanted was to pay them money on a loan and they could not figure out how to do it.

My previous bank (First Niagara) was just taken over by Key Bank. Due to their online banking being down for some time during the transition, Key Bank generously deposited $100 into my account as an apology. Great customer service and a wonderful first impression!

I wish there was an option for zero stars. The worst experience ever to have my account transferred from First Niagara after Key Bank took over. It has been one week since I have not been able to get into my new account at Key Bank due to "computer glitches." Personally contacted two different branches whose managers were unable to handle the situation. Getting through on the phone for assistance with log in is impossible. Have spent three days on the phone with holding times of one hour plus and nobody picked up. Stay away from this bank if you value your time and sanity.

Key Bank recently took over First Niagara. Yesterday, I tried unsuccessfully to get on to on-line banking. I just needed to see if some checks had cleared. After waiting on their customer service help line, I finally spoke with a rep who put me back on hold for over an hour. The rep that finally answered still couldn't help me with my issue. Time for another bank!

My experience with key bank was very upsetting. My husband's key bank account had to go through probate and my dealings with the staff was beyond difficult. The legal department was no help at all. There was no resolve to my situation and left the bank in tears. This financial establishment has little to no customer service. I would never recommend Key bank to anyone.

I requested a home equity payoff statement (does not include, taxes, PMI, etc...) and was told that I had to wait 7-10 business days which is absurd, since I will be closing on the house before then. Absolutely nobody could help me with this situation. I elected to have my attorney call.

I have been a Key Bank customer for 20 years and lately they have become a great disappointment in a number of areas. The new online banking is cumbersome and hard to navigate. Customer service is non-existent. Called the branch three times and was put on hold every time. I am now on hold going on 22 minutes... Time to call it quits. I am moving on to a better bank. All my accounts, mortgage, loans everything... moving away. Do not want their hook in anything I do financially.

I have been with Key Bank for a long time and loved their service until today. They changed their online banking and eliminated budgeting and pending transactions from their software. Without these planning tools their services they are no better than any other bank. Eliminating financial planning tools has caused me many hours trying to figure out all the transactions I had saved during the year. They are pushing 3rd party software (HelloWallet) most likely because they cannot keep good people to maintain their system and no one will work for them. HelloWallet is very hard to use and does not replace what I lost with KEY Bank tools. I have been complaining to them daily in hopes that they will see the error of their ways and return the page back to the way it was. I will wait till the end of the year and that time I will change banks (BMO Harris). They have the tools to do your banking online.

Because of Key Bank I'm doing Bankruptcy. Last year 2015 I had to cancel my Key Bank Checking Account because I was doing a debt consolidation. I gave customer service the account number they took the payment for my HELOC with them. The next 2 months they returned to the closed account. I again gave them the correct account number.

I was new to the area. Received a promotion mail stating that if I open a new account, I would get $250. I opened an checking account. Waited and waited. No credit showed up in my account. I called several times, was always told, wait a few more weeks, it's coming. Finally in September 2016, I was told no credit was forthcoming. I opened the account in good faith. Key Bank gave me the running around for 3 months, from June to September. I ended up getting nothing. I feel very cheated. I wasted all that time inquiring why I have not received the promotion credit. How many others Key Bank did this to?

I went to Memphis Tennessee for vacation, the hotel had a hold on their or 220 and some change. Called the hotel, they told me that the hold should have been lifted. I called Key Bank back and a rep told me that I needed to call and have them on 3 way so that the hotel can give them a Authorization number. Well long story short that rep lied to me, no matter if she didn't know the policy or whatever, I was lied to. Spoke to an acct rep "supervisor" (supposedly) and her name was Shi or Chi and told me that I was unable to get my hold lifted, and that there is no one there who can do this. So now this bank is making me bank pay -96.00 because the hold took my acct into negative. And when my deposit hit I'll be paying back money that I do not even owe.

This is my first online review. I have been with Key Bank since 1994 and was OK with their service until today (Sept. 14, 2016 ) They changed their online banking and eliminated budgeting and pending transactions from their software. Without these planning tools their services are worthless. They are definitely trying to screw their customers by paying no interest on any of their accounts, excessive fees, high interest on their loans, and now eliminating financial planning tools to set their customers up to fail so that they can collect more fees. They are pushing 3rd party software (HelloWallet) most likely because they cannot keep good people to maintain their system and no one will work for them. I will be looking elsewhere for a better-run banking system as they no longer are a banking solution. They are the problem.

I haven't had this card long at all and so far it's been nothing but bad! I received this card for my child support to be deposited on and I am having to call once a week at least about one issue or another! Yesterday I had charges on my card for something I didn't do and there's no way to even get my money off my account now and I even tried to ask "can I go withdraw all the money on it before you restrict it" and they told me it was already too late to do! Today I tried to see if I could transfer the money to another card and due to it being restricted there was nothing they could do! Every time I talk to someone it's like they're dreading the call and have that annoyed tone of voice. I have never had such an awful experience with a card before!

I was looking for better service from a bank and decided to give Key Bank a try. They claimed better service than my present bank, so I opened an account. They stuffed me in a credit card without my written consent and with an interest rate that was high. The following day I closed my account and walked out the door. Key Bank may say they offer better service but don't believe it. There are better banks available. I'm just glad it took less than a week to find out. Please do your research before approaching Key Bank. A little time of investigating them on the internet will save you a lot misery.

Have been an account holder for years. Always having issues with their online system and today was one of the worst. Tried to access my account to work on balances and found I couldn't access my statements. This is 2 weeks after they are normally posted. Turns out they were again changing their online platform, with no warning from when I was on in July or August. When I called all I got was "well some in your state are having issue and maybe it will be cleared up in a few days". Well it's today that I needed access & not days from now. I'll be another in the line this week to close accounts.

I opened a key bank checking account at a company Financial fair last month. After I opened my account, I tried to deposit my paycheck to my key bank account. However, the first deposit was not successful. I contacted Key bank and was told that I have to provide them a copy of my ID with my birthday. I then went to the Provo, Utah branch at 207 North University Ave Provo, UT 84603. When I walked into the bank, there was no one at the counter. I waited a minute or so before a female teller showed up. I explained to her my problems and showed her my ID. I expected her to make a copy of the ID but she looked at it for a couple seconds and handed it right back to me. I asked her if that's all she needed and she said "yes". To my surprise, I received a letter from Key Bank the day before informing me that they were unable to verify my information and had to close my account.

I'm sad to say that I am adding yet another poor review of Key Bank. We bought a new HVAC system and they promoted a 18 month no-interest loan from Key Bank credit card. Seemed too good to pass up. Wrong! Key Bank takes so long to process the payment (up to two weeks) that they have put late fees on us twice now. The first time I called and they agreed to waive the fee. Sounds good but was not. They waived the fee but increased my minimum payment. So the next month I received a higher late fee because I had paid the original minimum payment through a recurring payment I had set up through my bank. Then they started calling trying to get more money from me.

I have my personal and business accounts with the branch in Eastwood, NY. The teller service is fantastic but the management is very unprofessional, rude and very inefficient. I find the bank manager very dull and with no customer service skills. I recently visited SEFCU and found a world of difference in the customer service. The people there made me feel important and wanted, unlike the Eastwood branch which makes me feel like I am a inconvenience.

Keybank sent an email to account holders a couple of weeks ago, saying that customers now have to enroll in a thing called "HelloWallet," and that their previous program, "budgets and tracking" would be eliminated and no longer accessible. The previous program was excellent, useful for quickly compiling tax related expenses for easy organizing into a tax return or tax worksheet.

Just talked to Key Bank. The woman was so hard to understand. Is Key Bank in another country answering calls? I am going to have a headache the rest of the day from trying to understand this person and asking her to repeat over and over. This is not fair to people calling for information. We are leaving Key Bank and this adds to the many reasons.

Online banking roll-out done without warning (warned after my account was messed up). Old login no longer works, could not successfully re-enroll without encountering 'general unexplained error' message at the end of the process. Local branch cannot help. Online chat person cannot help. Overseas telephone help (stay on hold for 30+ minutes please) is powerless to the point that they can only apologize profusely. Going on 4 days without online access to my accounts with zero explanation of what the problem is or when issues will be solved. "We are aware of the problem, please try again in a few hours" just isn't cutting it. Looks like the site is run through Oracle - our Fed Gov't's go-to company for creating cumbersome & clunky websites. This represents the last straw for me with Key - luckily I have accounts elsewhere which will make ending my relationship with Key relatively painless. LAME.

Key Bank is the worst. I would never recommend them to anyone. After 4 weeks of opening an acct, checks, debit cards, and Credit cards were never received, even after several calls to Customer service as well as my so called "Personal Banker" and several attempts to re-order them. Then they told me I could not close my account because it hadn't been 6 months yet. They screwed up my automatic payments, pay online payments. There was not 1 positive thing about this experience.

Key Bank has the worst service I have ever seen. When unemployment payments were on the chase card, I never had a problem with my money posting on time 12:00 am, but with this new Key Bank card, here it is 5 am and unemployment money still hasn't posted even though IDES states thru their web page that the unemployment benefits where posted. I call customer service and no one could give me an answer. Total spin off. I then called Key Bank itself customer service and they could not tell me anything. Not even a branch phone number for me to call. Key bank is by far the worst banking system in America.

Key Bank has horrible customer service. I requested a stop payment on a money order that I purchased from Key Bank back in June. I was told it would take 30 days for the money to return to my account. A month went by and then told 30-60 days. Now its Aug and 60 days gone by. Now I'm told 90 days. I have bills just like the average American. I keep getting the runaround and all I want is my MONEY. I been told by 2 people they will give me a call and never called me back. The banks have no problem taking your money but have the hardest time getting your money back. As soon as I get my money back I am no longer banking with Key Bank. I been with Key Bank since High School. I been out of high school now a little over 10 years. Key Bank is the worst bank when it comes to customer service.

I just created an account with Key Bank. Waited for my card that never came in the mail. I then called their customer service to be on hold for an hour and 25 minutes before I began to cry from frustration and hung up. Then seen that they had a live chat. Logged into the live chat and was just given the link for the number I had just hung up on. WORST CUSTOMER SERVICE EVER. I have had better customer service from 16 year old Taco Bell employees in the ** parts of Chicago.

I currently receive unemployment benefits via a prepaid mastercard. Originally it was a Chase provided card, Chase website and Chase customer care center. As of July IDES (IL Dept of Economic Security) has changed over to Key Bank. I activated the card and attempted to create an online profile with key2benefits.com. Everything I tried was unsuccessful (following their letter and website's directions carefully) to the point that the system locked me out and directed me to call customer care. I called the number on card, letter and web (all point to 1-866-295-2955).

I have had this business checking account for about 25 years. Every year the fees have increased and the customer service has drastically decreased. This year my account has been charged with recurring service fees and I cannot get an answer as to what the fees are for. I just attempted to call their service center and waited on hold for over 20 minutes before I hung up. The reasons I have had for staying with this bank are all gone. I will be closing this account.

When we first opened our account we were lied to and told we would receive reward points, but then they tried to charge a fee for this. We were then lied to again and told we would get the points without a charge. They didn't do this at all and the very rude manager simply cancelled our rewards completely and the thousands of points we had actually accrued. When we continued to press the issue and spent hours dealing with their inept customer service people we ran out of patience. After I told them what I thought of them they decided it was easier for them to cancel our account than to actually help us.

I have been trying for the last 3 months to schedule a transfer accurately from Key Bank to an outside bank. The first time the banker at my branch set it up and set it up as a" bill pay." It arrived 8 days later. The second time the online banker told me that the bill pay was cancelled and set up my on-going transfer. It went out timely but, so did the bill pay, that wasn't cancelled, so the recipient got paid twice (Yeah, that was easy to fix).

Keybankgiftcards.com is the worst web site and customer support. It lets you enter 3 pages of data. Then says try again later. They tell you to try i.e, Internet Explorer, but that doesn't work either.

Key Bank technical support, customer support, etc are horrible! If you need to change your password, you might as well go to Miami, Florida to seek for a foot of snow! Some Asian tech support lady that attended to me knows nothing about tech support. She wasted over 30 minutes of my time and yet we could not change the password. Their system is so obsolete, the one reason I stopped banking with them. But now, I have to pay off my credit card, but can't access it online. To me this is the worst bank I ever dealt with. They should get out of online banking completely. Stay away from them, if you do not want migraine headache.

This company handles the debit cards for people on unemployment in Alaska. My debit card was compromised and someone used all the funds on the card. Getting a replacement card was a nightmare. They not only set up hoops of tasks you need to perform, but those tasks will prove impotent to fix the situation. If you are a senior and dependent on your funds being sent through your debit card with Key Bank, Heaven help you, you are going to die.

I was offered $400 to open a new account. After I opened my account, I saw all the negative reviews, which were alarming. Well, today I got the $400. Not only that, I get other bank's ATM fees refunded, something I've never seen at another bank. I think I'll stay here a while.

I signed up for a "privilege" account online, and afterwards, had to spend 30 minutes on the phone with them because they opened up a "hassle free" account for me instead. They tried to tell me the mistake was mine, but it wasn't. I used their decision tool to select an interest bearing account and clicked the button that said "open this account." I wasn't even on the page with the "hassle free" account, as it is not interest bearing. After telling me several times that I had done something wrong and had opened the wrong account -- something which I found very disrespectful, especially considering it was NOT my error -- they fixed the account issue.

We opened an account that is interest free for one year. We were immediately charged an interest. We have never received a statement via mail or email. We have to call the bank each month to ask our statement information. We called them last month to ask the payoff amount as the bank has such poor information. They told us the exact payoff amount and we paid them off that exact day. They then charged us a 30 fee stating we owed them more than the balance they had stated. This bank can not even see our history or a payoff amount in their own computers. I would not bank with this bank if it was the last bank on earth. Poorly ran.

Horrible, horrible experience using Key Bank. The problems started almost immediately after becoming a Key Bank member. I was charged $7 and $5 a month, each month and every month for not having a specific amount in my account (every month) and for not using my card enough times each month. For two years these charges occurred, all without my knowledge, as I did not have online banking. Why Key Bank failed to send me an email, phone call, anything to indicate that I was being charged monthly, I do not know. They will do anything to create ridiculous fees for customers. When I went abroad Key Bank flagged my card every day I used it. I had told them previously, and while in Europe, the exact countries (and even names of cities, hoping that would clear up the issues) I would be going to and the dates I would be there.

So I have a balance of $700.00 in my "hassle free checking" account and when I went to get money out it was denied. I was in dire need of certain feminine products. Got home called the 800 number and said I had to call back at 9:00 a.m. their time and here I sit waiting to purchase things NEEDED URGENTLY even though the cash is in the account. This is by far THE WORST experience I have EVER had with a bank. I will be closing my account today!!!

I use online banking from another bank to pay credit card bill to KeyBank. On three separate times now I've been charged a $37 late fee. The payment is due on the 17th of each month. I have the paying bank send the payment 14 days ahead of time and it is not posted by KeyBank until the 19th. Over two weeks... 3rd time this has happened. When I call customer service they tell me they have no control over the time for the US mail to get to KeyBank and insist it's the post office's fault... 3 times?? Come on. This is total BS. KeyBank should be investigated by the Federal Banking system and a class action suit should be filed so KeyBank would have to reimburse the sneaky fees.

Worst experience as a bank customer. Woodburn Key Bank needs a new manager asap. I had to make three trips to finally speak with the manager, Rachel ** but she was very rude and can care less if you are a satisfied customer or not. I was explaining my concerns, which she disregarded, and she kicked me out the door because she was late for lunch??? Logically, I went straight to a teller to close my account. A lot of banks in Woodburn willing to take me in as a customer. Don't waste your time with Key Bank.

Customer service is terrible and there is a rumor going on that the bank in Steilacoom hires scammers to rip people off. The staffs are unfriendly but they will scam you in so many areas. The website is terrible. You can't login to the website and they are unfriendly.

I would avoid Key Bank based on their poor customer service, poor website user interface, and difficulty ordering a new card.

I opened an account depositing 28k. I had numerous offers from other banks to give me $200-$500 for new accounts. Some with or without direct deposit. I didn't have direct deposit. William @ Key Bank Fishers 146th St. told me he would give me $200. I agreed. 3 months later I still have not received. I called him & he said he doesn't remember telling me that. It was a Friday & they were closing & he and I actually walked out together. He said he would have had to give me the $200 @ the time I opened the account. That is not how any banks do it. It's always after 30 days or 60 or even 90. I could have gone to Chase or Huntington and gotten $300!

I am leaving this horrible bank and I am a customer for many years. I checked my account online and my check came in and was accepted in my account. I bought groceries, medicine, and paid bills. This bank charged me $234.00 in overdraft fees within two although my money was there. I am disabled and this bank took my money and I am unable to pay for my insulin prescription.

I received a Relationship Rewards deal to buy Puritan's Pride vitamins for 5000 points. I activated the reward, then placed an order for $41.97. I printed the offer in case there were any problems. I got the vitamins, but not the points. Six calls over 5 weeks were a huge waste of time. At first they said they couldn't confirm that I made the purchase. I got them the date the money cleared after the first two calls. Then they wanted a screenshot of the offer. Fortunately I had that. Over a month past the purchase date, they said they needed a screenshot of when I activated the deal. Didn't have that. They told me I was out of luck... but I could go complain to my branch manager if I wanted to -- no guarantee. Total scam!!

I just closed my accounts today with Key Bank. I have been banking with them for less than a year, and I've had too many issues with them already. In the beginning, I was being charged for Maintenance fees that were not supposed to be charged to my type of account. The fees were reimbursed, and that settled the issue. About 5 months later, I attempted to withdraw $20 for gas from the ATM at this location - but I accidentally selected the wrong account to withdraw from, and the ATM declined me (as it should have!). But the next day I checked my account and the bank said I received the $20, and they charged me $35 for overdrafting my account. I had done some spending after withdrawing from the ATM, and the bank failed to decline my transactions when I was unaware I had overdrafted.

We have long standing student loan for our son with Key Bank. We have paid on time every month for many years. This month's payment was late because I accidently didn't put a stamp on envelope. Key Bank has called us every day, twice one day. This happened once before for another inadvertent reason with same hounding. We've never missed a payment and this is their technique. I would never knowingly do business with Key Bank in any circumstance because of their complete disregard for their customers.

Key Bank has been a nightmare for myself and my family. My mom and dad banked there for a few years because my dad was handicapped, and the bank branch was located very conveniently to him. He passed away in 2009. As time went on, my mother was diagnosed with dementia and I quickly obtained a Durable Power of Attorney for her. I have to pay her bills. I have an Atty who made sure that DPOA was airtight. Soon, she needed money, which was all in Key Bank. I took my documents to Key to collect much-needed cash, and to add my name to her checking account so her bills would not go unpaid.

Key Bank will advertise "$300 Free When you open a qualifying account". The fine print on the mailing -- which I made sure to read -- said "Qualifying account, w/ direct deposit, within 60 days". I happened to be laid off right after I opened the checking account -- but I did make sure the unemployment check went there. By the end of the 60 days, I had 4 direct deposits totaling around $1200. Still no $300 bonus. When I sent an e-mail to ask why, the response: "You must have (1) deposit of $500 or more." So for everyone who is either not making a lot of money, is unemployed, or on disability, or social security -- this "bonus" won't work for you. (Unless you get a block payment for the month).

I opened a home equity line of credit in 2009. I charged $885 against the account in December of that year and paid off the balance of $885 within 21 days. Today I discovered that Key Bank charged the account $2.08 interest on the loan, in January 2010, but never notified me of the interest charge. There were no statements, no hits on my credit report and no notifications in my email. They attached a lien on my home for the $2.08 and never notified me of this additional development. I went to close the open account on 1/13/16, just to find out that I owed an additional $28 for the lien charge. There were no explanations, apologies, or responsibility owned by the bank. I hope this story makes additional bank customers beware of Key Bank's poor business practices and lack of regard for their customers.

Opened checking account 11/30/2015. This was free checking with 1 direct deposit per month. Had a 300 gift coupon from bank for opening this type of account. I still have not received the $300 even though my direct deposit went in on 12/15/2015. Then I deposited an ins. check signed over to me from my brother on 1/11/2016 and was told monies would be available on 1/12/2016. After writing checks today, I received a call from Key Bank advising me the check I deposited on 1/11 that funds would not be available until 1/20/2016. Now Key Bank is going to cause me to lose money and I do not appreciate it. I will close this account and they can keep their $300 which I don't think they ever planned to deposit In my account in the first place. I am going to be charged fees when my checks are returned for the groceries I had written them for.

Do not waste your time with this bank. They will take your money as often as possible. After 10 years of "one more times" I will never do business with them again.

I deposited $120 cash. It miscounted by $20 so I asked to return the cash. It made some horrible mechanical noises and said "We are unable to accept this type of deposit at this time, please visit a branch for assistance.". My money was gone. Why wouldn't this internet connected ATM report the issue to corporate to call ME back after it literally STOLE my cash? All this stupid scanner has to do is NOT jam. They've implemented shoddy hardware, didn't maintain it, and now it's MY problem to go within their ridiculously limited 9-4pm hours on a day. I can't get off to flip out at management until somebody listens, because god knows their systems won't tell them ANYTHING.

This bank has no customer service whatsoever. I have been lied to. My account has been charged with fees that I should never have had. You really need to babysit your accounts and don't expect them to fix any mistakes that they make because they refuse to do it. They actually cashed 2 of my insurance checks for someone (I have no idea who) 10 months ago and they refuse to acknowledge it and refuse to give me back my 310.00. I really rue the day I went there. I keep expecting them to turn into what banks once were. Honest. The times have changed. Don't expect anything good from this bank.

I bought a house. 15 months later I go to refinance, and find, unbeknownst to me, there was a $50k Key Bank mortgage on it. I DID NOT TAKE IT OUT. The sellers did while it was listed. The mortgage was signed while the house was listed for sale. It was filed on the house 5 days before we closed. Think that Key Bank would explain how this happened? NO. For the privacy of their client. Got with seller -- they paid loan off. Even gave me Key Bank receipt copies. Asked when I could expect lien to be lifted. Think they would tell me? NOPE! Asked for a contact number in title or mortgage department, so I could give to my new loan company's title department, and let them communicate. Think they would even give me that? NOPE! For the sake of their privacy policies. Asked that they commit to expediting process so I could close my loan. NOPE. Could take 60 days. Will take no action to help because I am not customer, and privacy!

I have closed all my accounts with Key Bank and I will never do business with them again. The tellers are not able to look up loan information, so they cannot give you a balance of your loan, let you know if there are fees owed, tell you what the terms of your loan are, etc. They told me I have to go to my original location to get any information, which is incredibly inconvenient. An employee of the bank mistakenly allowed a non-authorized transfer of funds (>$5K) out of my account. I tried to find out what the balance was on my business line of credit and get my statement.

This is the offer advertised: "To Get Your $300 Gift, Open a Key Advantage, Key Privilege or Key Privilege Select Checking Account and make a direct deposit of $1,000 or more and a combination of five debit card and/or bill payments within 60 days of opening." I satisfied all the conditions mentioned above. I spoke to a online banking agent before opening the account and she clearly said it is a cumulative 1000$ direct deposit and now another customer service person says it should be a 1000$ single direct deposit.

I honestly can't even count the times anymore I have been lied to by a branch employee, customer service representative, or someone from the fraud dept. Being forced to open fake accounts for employees to make more commission, their incompetence to forget to take money from my forced automated draft system for a loan payment. Fees, and more fees, whether it's their mistake or not. No true customer service.

Moved to a new state and opened up a new checking account as my old bank is not represented outside of my prior state. I should have checked the reviews 1st. I received my payroll (commissions) check and opened the account. Because it was a large amount and I was new to the bank, they placed a 10-day hold on the check, I'll accept that. My next check was smaller ($1300) and I did a mobile deposit of which they charge 50 cents for and they put an 8-day hold on that check. Because of these long holds on both checks, I did have 1 OD of which they charge me the OD fee and a continuous OD fee of $28.

I opened an account around this time last year. Mind you I opened an account with the protection against overdrafts. They explained that if the funds were not in my account it would not charge my account. Ok, cool! Well that was one of the many lies they have told me. A company charged my account $100 without my say-so and Key Bank pushed it through with my account balance being only $5. I got the company to pay the $100 back, NO PROBLEM. Key Bank however added on a $40 charge for overdraft and then another $50 overdraft fee.

I opened a Hassle-Free Account but I was charge overdraft cause nobody said I can't use other cash machine and now they say I'm disqualified from the promotion of a $100 because $1.80 but nobody told me. I talking to 9 customer service plus went in to my branch for a whole week and they just now telling me I don't qualify.

Key Bank lets people deposit and cash fake checks into other people's account. When the owner of the account opens a new account Key Bank tells the person they been reported to checkings or if the person becomes a power of attorney that person is told they can't do that.

Had the account 2 weeks and someone already stole $220 out of my account! What? Do they not have fraud protection? Now 15 days later and still haven't returned the money and where's Monica? She's nowhere to be found, go figure. Thanks Monica, the .98 in my account can last forever. Lazy **! Will never put another dime in that bank ever again. For everyone looking for a good bank this is not the place. Keep reading the complaints it's insane. What a horrible bank!!!

Do not do business with Key Bank. They sell your info to phone solicitors. Two days after starting a application with Key Bank I started receiving phone calls from card services asking if I'd like to lower my interest rate on my credit card. Today I received a call from one of those services which I promptly asked to have my number removed. The caller replied asking if I and I quote "Do I like to ** and if like to have my ** sucked". All I could do is hang up and I have no recourse. So I share this with all of you and ask that you pass this around. Let's make a stand against companies selling our info for profit. One day at a time, one step at a time. Let's take our privacy back! Thank you. The number that called me was 728-727-6998.

I wrote a check for $500 on my Key Bank acct 9/23/15 and deposited it in Oregon Community CU to cover auto deductions there without first checking to make sure my paycheck was deposited. I then found my employee decided to change the payroll date to 9/25/15. On 9/25/15 I checked my Key Bank acct and found the payroll was deposited at 12:01 a.m. and there was a hold for the $500 check. I was relieved as it appeared I would not get a bounced check fee.

I've banked with Key for years. My branch was one where everyone knew you. One day I went into the bank and was told the entire staff would be leaving due to changes with the company. I'd seen changes coming because the manager was no longer there and there was one teller instead of three and she had to work the drive thru and counter alone.

I have had a Key account for over 15 years and they actually closed my account. I quit using them as my primary checking account for several reasons. Mainly because they find any and every reason to charge a fee. I am done with them, will never trust them again and would suggest you read reviews before you choose them as your bank. I will say, however, I really did like the people at my bank.

On a daily basis Key Bank applies your transactions in a way to make you acquire an overdraft fee. I am tired of constantly having to call them to refund my money. Not to mention the fact that they basically are arranging the transaction in a way to make you have an overdraft fee. I don't want to deal with a bank whose only goal is to see how much in the red they can keep my account. Not to mention its very hard to understand their customer service agents because of the broken English. I know when I'm looking at the transactions I made through their website and at the same time they are explaining them to me and they still try to convince me that the money wasn't there. It's time for me to close this account.

So I haven't been hit with any overdraft fees since I have their famous hassle-free checking, but yet my account still manages to find its way in the hole, so I made a large CASH deposit on Saturday (just a few days ago mind you) and it FINALLY posted to my account tonight, I walk to the store at 1203 am and find out my card is declined!!! WTF right. I just checked my balance and I have my money all tucked away in Key Bank's little jaws of life, so I call them, it's 1206, they are closed, it is now 418AM... I call...I'm told my card is LOCKED and I NEED TO WAIT ANOTHER HOUR FOR THE FRAUD DEPARTMENT TO OPEN TO RELEASE THE LOCK ON MY DEBIT CARD!!! Hello, really, are you ** kidding me right now? It may be 7am where you are but I have been up all night trying to find my money.

I wouldn't recommend this "bank" to anyone, not even my worst enemy. Processing of a "title" (actually a Termination Statement letter, no one bothered to tell me there wasn't actually a paper title on this loan FOR THE MONTH IT TOOK TO SEND THE USELESS LETTER) took a month. Then when I go to the DMV to get a paper title with the useless Termination Statement letter I am told by the DMV clerk that Key Bank never notified the state electronically. The clerk also warned me that Key Bank would respond that this isn't necessary re: the useless Termination Statement letter, which Key customer service did in fact state.

I went to the ATM in Anacortes Washington to put 3000 dollars cash in my account. I didn't use a envelope but the machine gave me a receipt for the cash. The next day I went inside the bank to get some money out, they told me that they had to verify the funds. I said it was cash and the teller said I would have to wait 24 hours. I was two hours away from home and needed some money. The teller had to get the manager to let me have 150 dollars from my account. The next day I went to the bank again and my branch manager said my account was frozen. I didn't understand why. I called the Anacortes branch and they said that they have me on camera and I only put in 1500. I said "good, I'm glad you have me on camera because you can tell the difference between 1500 cash and 3000." The gal said "you didn't even use a envelop." I told her I was aware of how I deposited the money. They were so rude to me, I couldn't believe it.

I opened this account because that was the easiest bank I could get to while away at college. Being in college and having low funds most of the time, week by week, I relied on my bank to let me know if I ever overdrafted because I would want to pay it right away so I wouldn't get charged. Key Bank NEVER, EVER in the 5 years ever let me know with an alert or an email that I overdrafted. I would constantly call them and tell them to put a block on my card and they always would tell me to go into the branch and talk to them. WORST bank for overdrafts. I recently closed my account and kept getting overdraft fees. WORST customer service and WORST bank. Can't say 1 good thing about them. Thanks for making me lose hundreds of dollars!!!

No words to describe how terrible this bank is. It seems to have started out good and has gradually become a trainwreck. I finally changed our business account after 5 years and they didn't even know our names. They will only credit 100 dollars the first day of a deposit even if all or more is cash. You have to go to a teller and request for all your cash to be created. Held a 17,000 cashier's check from a bank that is across the state line but only 150 miles away for 12 days instead of just picking up the phone and calling them. Will always run big checks thru in hopes of bouncing smaller ones... Can go on and on. Don't do it. You will regret it.

Have an unsecured loan with Key Bank, almost paid off, never late or missed a payment. I'm buying a house, the mtg. underwriter wanted a letter or copies of my loan docs to prove it was unsecured, because Key Bank had it as a home equity loan on my credit report. I call Key Bank and ask if they can fax a letter stating it's unsecured or fax my loan docs. After calling twice, being on hold forever and talking with a supervisor, they inform me that they can't fax it. They can only mail it. Mind you, I'm supposed to close within 2 weeks, I won't receive it in the mail until 7 days later!!! 7 days!!

That star is for minus one, not plus one. I recently sold my R.V. It took the bank almost two weeks to post the funds to my account. By the way, the buyer of the R.V. was also a Key Bank customer. (They closed their account after this also.) I realize they have to verify funds, but with both accounts out of the same branch, two weeks, really? It goes downhill after this. It takes Key Bank 2-3 MONTHS to process a title and get it to you. The little car dealer on the corner can do this in about 2-3 weeks. The DMV in Colorado gives you a temp for 45 days. So, if you sell a vehicle that Key Bank holds the title on, figure up to 3 months to get the title to the buyer. The buyer of my R.V. would have backed out of the deal if he hadn't been a customer of Key Bank also.

If you want to pay 35-40 dollar overdraft fees on top of a 28 dollar fees added on for a negative balance and give your hard earned money to these corporate whores go ahead and bank here. But my advice is bank at a credit union and put this/these awful banks out of business. If you bank here for years they don't care about you, they only care about collecting fees on you, even if you have funds in savings. So Glad I left them, banked with them 20 years, finally left and I feel great!

Keybank.com is terrible. They conveniently hold checks long after they have cleared bank. They charge many hidden fees. If you call customer service they do not understand plain English.

I’ve had a account with Key Bank for over a two years now. I started a loan account with them in addition to having my checking and savings. I moved from Colorado to Houston and I have been desperately trying to close my account for months!!! Finally before leaving the country I call them up to sort out closing my account. I pay them all the late fees, gazillion overdraft fees and loan amount. I get a notice two months later stating that I still have my loan account left and I have to pay them!!! Really? KEY BANK!! I was on the phone with them for an hour trying to resolve this.

Trying to contact our loan officer during a critical part of our application process was extremely frustrating. She ignored multiple calls I made to her business and cellphone numbers as well as multiple email contacts. It became imperative that we speak to her as we received a letter dated Wednesday July 16th (with a post mark of Wednesday July 22nd) on Monday July 27th. The letter had a hard due date of Sunday 7/26/15 for information needed or the loan could not receive further consideration, in effect a denial.

Hi I just graduated from high school and I'm going to be a freshman in college. I have been banking with key for a while and I was happy until earlier this week when they charged me 5 overdraft fees in one day. My bank activity was silent all that week. My total in account for that week was -209.60 and I was really angry when no picked up the phone. I'm switching banks. GOODBYE KEY BANK.

I recommended no one to go to this bank. This is by far the suckiest bank ever. After having a bank for ten years with another vendor I switched over to Key Bank. But now I totally ** regret it. I only had this bank for almost two years and I have had so many ** issues with these **. Customer Service is the worst service you will ever get. They don't care what you are calling in for. They don't even listen to what you say. They won't help you get your issue resolved and just won't give a flying **.

I am displeased that you would put a hold on a CASH deposit made at your ATM. What possible reason do you have to hold onto a portion of a CASH deposit of my money? I get that you do that for checks to verify funds but CASH? Of course I called a customer service rep and she was foreign so I could barely understand her and she put me on hold a long time to find out the answer but never gave me a reason why you do it. And, your rewards program is very disappointing also. You charge me 30.00 for it and I never can even use it because your price points are so high to get anything. Ridiculous. I'm considering going back to Wells Fargo.

I am a business owner and received a check from a customer of Key Bank. The check was made out to my business. I went to Key Bank to cash my check. They refused to cash the check. They said I would have to open an account. No, I have my own accounts elsewhere. Basically they dishonored their customers check. The teller was also rude. Ok so I called the customer and she said "well I have money in my account". I am calling my bank right now. So now the bank blamed her that she didn't make the check out right. Lied to their own customer. Yes she did make the check out properly. I deposited the check in my account. I wanted the money right away. Key Bank lost me as a potential client as well. Why pay for checks and write them out when they will not honor them?

I had fraud on my account/debit card. I live in Ohio and the fraud took place in NY and NJ at a time when I could totally prove my whereabouts. They concluded that because a person had access to my personal information which I believe was compromised within Key Bank itself, that I must be complicit. I followed all of the steps, filed a police report, reported it the second I knew about it, and for whatever reason they have decided that I am a criminal. It is unbelievable that they allowed my money to be stolen and then treat me like I did something wrong. They are the worst bank I have ever encountered. I have had a line of credit with them for almost 5 years and once they decided (based on absolutely no merit) that I was complicit, they closed my line of credit and without even telling me. It is really mind boggling, to say the least.

On May 11th 2015 we started a key coverage checking account. At which time I was given a direct deposit form for our employer. After finishing the process of opening the account I took the form to the employer to issue future direct deposits.... It is now May 21st 2015 (10 days later) my husband's check was not deposited into the account. I called the bank, his employer and then went to bank again to find out that the ROUTING NUMBER that was printed on the direct deposit for was incorrect. It was the routing number for first citizens bank NOT KEY BANK.

I don't remember signing up for it, but generally I like a good "Rewards" program. Imagine my surprise to find a $40.00 charge on my account for the "Relationship Rewards" annual fee. Talk about hidden fees! I would never pay that much for a rewards program. That fee must have been deeply buried within the paperwork. I also noticed a $2.50 atm inquiry fee, and a $7.50 atm cash withdrawal fee - yes, $7.50! Both for the same transaction. At my local Key Bank, the nice banker unenrolled me from the Rewards program, refunded that $40.00 fee, and also reversed those atm fees, all while talking to me like I was a ridiculous person who never used atm's before. He finally explained that the $7.50 atm fee was a bunch of smaller atm fees from the last few weeks all charged at once. Um, ok. I've never heard of another bank doing that, and I've been banking for about 20 years now.

Three times I have needed to contact KeyBank to find out why my account is accruing Tier Overdraft fees when my account clearly is not in overdraft mode. Twice, their overdraft fees have sent my account into overdraft. When asked about this they keep sending me to Terms and Conditions meanwhile they keep giving me overdraft fees for no reason.

I absolutely hate KeyBank. Hate them with a passion. Everything from their ridiculous wait times to never receiving documentation of proof of insurance even though I have proof it got to them, fighting to get forced-placed insurance taken OFF my account because of their incompetencies, to not being able to tell me how to pay off my boat loan! It's ridiculous. As I sit on hold now for ANOTHER 18 and a half minutes, I am now trying to talk to our 4th incompetent employee to tell us how to wire our payoff. Its absurd. I will NEVER use this bank EVER again, I wouldn't even recommend it to the person I HATE the most in the entire world. That's HOW MUCH I HATE KEYBANK!!! I am still on hold trying to get directions to pay off a loan! Nobody can tell me. NOBODY!!

They have hidden fees and unreasonable time frames and non business hour operating practices. I was waiting for some money to come in from a job and had my rent check still out waiting for it to post. I had a charge go through that brought my account $4 and some change overdrawn at midnight at which I can not go on and rectify this issue due to banks aren't open. I figured I'd call the day of and see if they would work with me as I had the $4 and change to bring back positive. Nope, tough luck. No understanding, no "we can see where that is reasonable". No none of that, just "too bad - ** were sorry were taking more of your money for nonsense," on that matter I'm still waiting for them to call me back as I type this and have been waiting all day. Best case scenario of ridiculous fees is I had to call a number of times to figure out and fix a problem they created and then charged me the 1.50 for excessive phone assistance. They are shady and underhanded.

I have done business with Key Bank for decades and love my local bank branch. However, in order to resolve problems, whether I call the local number or not, I am shunted off to the "call center." I had a communication problem with the center as it took me 2 days to resolve a fraud issue and make someone there understand that even though the computer labeled the transaction "authorized withdrawal" - we did not authorize the withdrawal. They finally closed the offending debit card and issued a new card with a new number. The next month, the same fraudulent charge was allowed through on the old number. It took another 2 days to make them understand the bank was in error!

Key Bank took over the bank accounts of HSBC Bank in the Buffalo, NY area as I was leaving that area in Dec. 2011. I later got emails that I owed money on a line of credit from Key Bank. I only had a savings and checking account with HSBC Bank and never overdrew my account at any time. I never borrowed any money on a line of credit. I knew this was a mistake. I made numerous contacts by email, phone, and by regular mail. The amount on the line of credit was insignificant. I could have easily paid it, but it was incorrect. They continually refused to investigate or correct the error. This bank has the worst customer service of any bank I have ever dealt with in my life.

I wish I could give zero stars. My husband has been a Key Bank customer for decades, and today was the last straw. We will be switching banks. We were treated as an annoyance when we had questions about our accounts (because it seems there was an error with the timing of credits and debits). Not only did it seem like we were annoying the tellers and managers with our questions, we were told several times that we should have known certain things. Our questions were not answered, we were not helped, and we were asked to move out of line to help other customers. We were told we could wait 20 minutes to be helped or make an appointment for Monday.

You think it will never happen to you but my daughter, for whom I had co-signed a student loan, passed away. Most other banks will forgive the loan... key bank makes you responsible! Do not use them. Other banks do not do this... they forgive the loans if the student dies. Beware of them and their loan servicer, aes. They are not even courteous enough to respond to my letters. They just simply transfer the loan.

I had managed to get a small loan to pay off some debt. I wanted to pay my credit card off immediately to avoid further interest charges. There is no way to pay off the credit card online through KeyBank unless you use your KeyBank checking account. I called them (as my loan was through another bank) and gave them checking account for other bank to use, they stated I have to come in or mail the check. No online or phone services here. Also had charge on my checking for overdraft fee when money was deposited the same day that the overdraft fee was charged. I had to call them, they told me I was 'eligible' to have my overdraft fee returned. (Nice of them!) If I had not called, they would have just kept it that way. I am done with this bank.

Key Bank fees are ridiculous. Please parents, as your children begin to need a checking or savings account, keep them away from Key. Key is the most aggravating bank. I inherited Key when Society Bank closed. Unfortunately I stayed. Lost 1000's in fees.

When I went to the bank whether in the bank or on the phone to get with account I would call to get advice about my account. Transaction went through they would say yes and then 2 days later there’s a fee. Now yet again I call to get answers and now they make it like I should have known better. I have 2 now- had to get my money back. First time I got it waived over the phone. This time they need to get back with me.

Key Bank is the worst. Deposit made with a check. The check was from a local bank a block away. I needed to cover an auto withdrawal happening the following day. I asked "should I go to the other bank, cash the check and deposit cash here?" Key employee said "no the hold on the funds will be lifted before the auto withdrawal goes through." Fine. Did my due diligence knowing how shady Key is. Didn't matter. $38 stolen in overdraft fee.. How does MY MONEY TAKE DAYS TO BECOME AVAILABLE TO ME, WHEN THE MONEY I SPEND GOES THROUGH IN A BLINK?

I stopped by to open an account. First I see unhappy faces. Second they closed my account 4 days after I opened it because I had bankruptcy few years ago. So what, everybody bankrupted few years ago. That’s BS, BS from them - screw them.

Just recently open an account with Key Bank since they offer it on my new job with their $100.00 promotion if you have 1k direct deposit on the account. I did a mobile deposit of a 1000 knowing that they might be a hold 2-3 business days hold since the account is new. I did my deposit on the 03/12 and notice I got a partial credit of 100.00. On 03/13 I notice the partial credit is gone and they put a hold on the whole 1000 which is fine. I call the customer service on 03/14 just to verify when the funds is going to be available. I was informed that the money won't be available until 03/24 since the branch where I open the account puts hold on it.

I have a mortgage for approximately 20,000 15 year loan. I missed one payment last year in January. Called to see what action needed to be taken. Was told if I made 3 payment in a row they would attach to end of my loan. I did make all 3 payments, and have not missed any since. Was short approximately 10,00 or so in August, but once again have not missed any payments. They have me as defaulting on my loan. Said I didn't qualify as I was not working.

We have our payroll accounts with Key Bank. Thursday, 3/21/15, we released the Direct Deposit Batch and paid our employees. Key Bank extracted the money from our account, as well as the accounts of numerous other employers. Then, they did not transfer the funds to our employees. Money was out of our hands. Employees were not paid. Key Bank could not tell us when or if our employees would get their money. Later in the day (Friday), Key Bank told us they would wire transfer the money into the employees' accounts, BUT NEVER DID. Account manager went home without breaking the bad news to us.

Ok Our business got screwed over by this bank. We were expecting our pay checks on Feb 20th 2015 like we always do. I get up, check my account and find no paycheck has been deposited from key bank. Then key bank sent us this bull story about their server failed and they couldn't process automatic deposits which I know is a total bull story because my mom works for a bank and has worked for a bank for 35 years. So don't even try to mess with me on this. I asked my boss "hey didn't anyone ask if they had a backup server, most banks do." They ask. The response we got back was "our back up server got overloaded by the main server going down." Another bull story because by Law They have to have 2 servers-- one primary and one secondary by law or their federal permits can be pulled.

We closed on our house 2 days ago, netting 250 thousand dollars. We brought the check to our Key Bank branch, they called the Flagstar Bank manager who released the funds (branch was across the street). We were told by the Key Bank branch manager that our money was available to us. Last night, we paid our credit card bills electronically and wrote a check to pay off our house mortgage on another house we own in Fla.

Key Bank has let me down tremendously. I was faced with lousy customer service and unprofessional staff. I was working internationally and needed to do a wire. All I needed was a SWIFT code and a BIC code which they were unable to get right! I cannot believe that they could not give me the right numbers... FOUR time they gave me wrong digits, costing me hundreds of dollars. Not only that, it made me seem incompetent with my employer. It was an absolute mess.

Let me start by sharing an example of the email my real estate received after almost 2 months of back and forth with Key Bank loan processing company. "Good afternoon. The condo issues have been resolved and approved. Adam is sending me two items to clear up some loose ends tonight". I made 2 amendments to extend the closing deadline, that resulted in a lost of my earnest money. The loan processing team had all the income numbers with the back ups within 2 weeks of the beginning of the process. it took them 2 months to deny my FIRST TIME HOME BUYER application due to lack of putting the numbers together. Their excuse was "you have gotten a pay increase recently and what you made as average since your employment with the company does not qualify you to buy the condo", what a pathetic statement.

Two years ago, Key Bank decided to begin charging me interest on a fictitious amount. They claimed I didn't pay my annual fee, so they began accruing interest on this fee. I've always made my payments on time and have NEVER missed a payment since 2001 when I first applied for this credit amount. Recently, when I went in to pay my normal 128.00 per month on my Home Eq Line of Credit, I was told I owed an ungodly amount! The payment was over $500.00. I told them I would not pay that and asked them to explain why it was so high.

Because of a computer glitch I went from a balance of 7 dollars to negative 70 dollars, when I called there was nothing they could do and I had to pay the 70$ to get from a negative. Why should I be responsible for their error?

We have banked with Key for 4 years. They are consistently under-trained and under staffed. Most days, everyone but the tellers are out "on sales calls." There is no one in the office to complete any transactions more complicated than a withdrawal or deposit, and even then, no one knew how to make a deposit of cash over $10,000?! They take 60% longer than other institutions to receive wire funds, and can take up to 4 hours to send one out. The new bank manager called to tell me they are very busy and don't have the time or manpower to offer speedier service so perhaps we should bank elsewhere. Do yourself a favor and bank elsewhere - especially companies that have a great deal of financial activity on a day to day basis.

My husband receives VA Disability every month. We just went with Key Bank and I had set up the direct deposit for it to go in the account. It was supposed to be in there on the 30th. We had already received his GI Bill benefits that went on the Green Dot card and was there at midnight. And my husband called customer service and the lady said she says it's pending. And it be there the latest on the 31st. And when it didn't show up on the 31st I called and she doesn't see anything pending. Now it's too late to go into the bank. Now my husband went into the bank today on the 2nd of Feb and they said there is nothing they can do they don't see anything.

I have a Key Bank mortgage, Key Bank checking and savings account. I thought this was a good bank. Key Bank find ways to increase your mortgage with hidden fees. I had an instance when my credit card was stolen and charges was fraudulently acquired. Key Bank took their time to make sure I paid overdraft fees. I closed my account. Key Bank is a terrible place to do business. Stay away from Key Bank.

My husband and I have had our accounts with Key Bank since April 2014. We signed up for the ya know if we overdraft in our checking then it's taken out of our savings so we are covered. But they never linked our two accounts. I went in numerous times and they kept telling me that they would email them again and again and again. Finally I said "screw it whatever." Then they started stealing our money with hidden fees. Then they got really ballsy and started over drafting our accounts. Over the thanksgiving weekend they charged us over $300 worth of over draft fees and other bullcrap fees in our savings account as well. We had to pay rent so we borrowed money from my father in law since the banks wouldn't be open until the following Monday. Well they did it again. I had $20 in our account two days ago, then two days later it was over drafted six times! Equaling in a total of -$178.55.

I would give this bank 0 stars! I have a loan with Key Bank and I have been paying every month for a year and half my payment is $1800 and I pay $2100 every month more than my payment. They've been cashing my checks every month and their lawyer call me saying that I didn't make a payment for 1 year and they have been cashing my checks for a year and I had to send a copy of every checked that they have cashed for 18 months. Key Bank is the worst bank ever!!! I do not recommend this bank at all!!

First of all let me say that I worked at Key Bank as a teller in Ohio for many many years. I started out at a Bank called Third National Bank and Trust, and Society bought Third, and Key bought Society. Whew! Don’t know how I survived all that chaotic shuffle.. but I did and I think the reason why I did was loyalty. That loyalty (employee to company, AND company to employee is long ago gone) and Key is not the only casualty as we all know. Loyalty was the soul of yesteryears Corporations. When I worked for Third and Society people mattered, both employees and customers. Part time employees could set their hours. Many women worked in the mornings when their children were in school (not as breadwinner, obviously as a teller’s pay then and now is entry level low). But those women could name their own hours and days worked. Not anymore, either you’re flexible, or you are shown the door.

On all day on Monday we were checking our statement to verify the funds. At 7pm we made a deposit at the machine of 400.00 by check. The machine only credited us 100.00 not 400 but receipt showed 400. With the amount deposited it covered everything after midnight. I recheck the account, found two nsf fees and negative 273.00. With the check and what is in the bank we should of been over not negative. Key bank is good for doing this in order to make money. This is totally wrong.

This was the first checking account I have opened. I have had it for more than 20 years. I no longer live near a branch and over the years have seen more and more fees added to my account. I called to close the account and bank refuses to do so due to a balance linked on a credit account. I explained that I had no problem continuing to pay the credit but I want to avoid the annual and monthly fees since I no longer use the account. The bank refuses to close or suspend the account. This is crazy to me. This bank has made thousands on me over the past 20 years, even opening my first mortgage. I am not sure how this is even legal, but more than anything I am very angry with Key Bank and will never do business with them again.

I "opened" an account in my city. The guy did not know what he was doing. Clearly!!! He took my military ID and my driver’s cards as well as my social security card to "photo copy". He opened the account. A day later I was called by him stating he needed more information from me and I needed to go back in. I went back in with my ID once again and showed them everything. They took it in the back and "photocopied" it AGAIN. Then told me all was good and I can go. I asked specifically if there is anything else they needed. They once again said no. I left and anticipated my card will be in the mail. Well once again I got a letter stating I need to go in and show my ID or they will close my account. I went back in the third time and showed them AGAIN. Once again copies were made and they said that was all done. They called over and checked and all was good to go. I left really annoyed at this point. I got a card in the mail and now they are stating I have to show them my ID ONCE AGAIN!!! Are you kidding me!!! The guy that signed my account up apparently said I gave him different ID??? And stated I never gave him any military ID or DL!!!

Okay, so yes I was negative for about a month or so. Was I making payments and corresponding with the branch manager on my financial situation? The answer is yes! I stated to the branch manager, Jake, on numerous occasions that it would take me some time to make my checking account positive again. But that it would be done! I'm working on-call...boo! And that's just the way it was at that time. So he claimed he understood...blah! blah! And all was well, or so I thought! I get a letter in the mail shortly after stating that my account was bought by XYZ, etc. I then decided to contact the headquarters in Ohio. I spoke with a Lisa about the situation of me being in correspondence with Jake and that I wasn't forewarned about being charged-off by mail, email, phone...nothing.

I have a KeyBank account in Colorado, into which my ex-husband deposits my $1,000 alimony each month. I live in Kansas City. I use this account to pay my mortgage and other bills. In September of 2014 I made an error and paid a $25 bill online with this account instead of my local account with Commerce Bank. This caused me to be overdrawn by $23 - and by the time I discovered I had made the error, it was too late to have the charge reversed. This is the only overdraft on my account in YEARS of having this account open.

I opened my account at a BUFFALO NY office. I explained to the KEY bank agent there that because I lived in FL, I wanted a local account in BUFFALO NY where my family lives. I visit there occasionally. When I received my statement, I noticed a $5 charge for inactivity. I called the statement phone number. They can not help - I have to call the Branch Office. I could not call at that time, so I let it slide. Recently I called the statement phone number and asked them to close my account, and send me the balance. The agent said he could not do that - I have to call the branch. I asked for the Branch phone number and the agent gave it to me.

I deposited money in ATM, I do it everyday from sales during night. ATM kept money and my card. Machine closed itself from further transactions. I went to branch next morning so they can get my card and deposit. They never did so and provided me provisional credit and started investigation. After almost 3 months they reversed credit and now am following up and will update results here on the forum. I am very agitated because it's approx $800. I provided them opportunity to open ATM and verify first thing in morning. They did not acted and now probably denying it. I am sure they covered themselves with some fine print on customer agreements. End of the day, I believe they stole from me. I will update as it progresses, I am going to talk to their manager and see what happens next?

I have had a Recreational Loan (Boat Loan) with Key Bank since 2008, and a rather substantial loan, $150K, to which I have had THE ABSOLUTE WORST SERVICE! I have written numerous letters requesting additional payment books....they say they send, but I never receive. They keep reverting the address to my ex, who has no financial responsibility of the boat. They take forever to cash my checks. They DO NOT respond to calls made to their Rec Lending Customer Service Department. I WOULD NOT RECOMMEND THIS SORRY BANK TO MY WORST ENEMY!!

So the thing where you opened an account with them and make a direct deposit of a $1000 and get $150... Guess what I had direct deposits totaling over $6000 but didn't get nothing and to top all that they closed my account. They said it's based on Chex system.. Well if that was the case why opened the account in the first place? Now all my bill payment and payroll direct deposit is all screwed. This bank is no good!

Have been doing about 60K a year on a Key Bank platinum charge card and think it's time to find a new bank.. Turns out when you pay online, they get your payment from your bank the next day but don't credit the payment for 7 days.. Glad I discovered this before I moved all of my business and personal checking accounts to Key.... I wish there was a great bank - already swore off of Chase and Bank of America - can now add Key to the list.

On or about 9/19 I saw a promotion from key bank about getting $150 if you opened a checking account and deposited $1000 over a 60 period. I went online and "Opened" the Account and funded it from one of my other bank's debit card as asked online. It was only $10 (which posted to my other bank account where it was drawn on on 9/22). I had an account number instantly. On Saturday 9/25 I went to my mail box and received my key bank debit card. Went home and called the number to activate. I called from my registered number I used on the account when I set it up. I was transferred to customer service (call went to their off shore call center of course).

This is my first and last experience with Key. I deposited a check on Friday 9/26/2014 and was told funds would be available today. Guess what? They aren't and they are actually being held 9 business days! One day before our next pay day!! How do they expect people to live? How is this legal?

I have been on hold for 47 minutes and counting because my online account was mysteriously locked and the ONLY way to unlock it is to call. I know the password was correct. That is just plain unacceptable... Also they make you change your password every 3 months and you can't use any of the previous 12 or something. I bet half the passwords are curse words followed by the numbers 1-12. When you can guess 50% of customers passwords that's not good security.

I had a large direct deposit (pension lump sum) I was expecting. Pension company, who is also a prior employer of mine, confirmed deposit was sent to Key Bank. Gave me trace number. I verified routing/aba number and my account number. Everything is correct. For whatever reason Key Bank is saying they never received it and show no record of the transaction being sent to them. My prior employer said that Key Bank confirmed they received the deposit electronically, but it mysteriously never made it to my bank account and Key Bank can't see that it is pending. So I am sitting here with $14.00 in my account, counting on this money to come in, not sure how I am going to put food on the table or pay my bills, and no one at Key Bank seems to know what is going on. So there is a large sum of money just lingering out there. How frustrating! I worked in banking for 7 years and this is very rare! Actually the only time I ever heard of this happening is if by chance the routing/aba number or account number has been input wrong. Hopefully they find my money! If not, I am really screwed. But they don't care it seems. As soon as they find my money I will be pulling my accounts. Hopefully they find it!

When I opened the account I was promised $200.00. The branch manager told me I would see it applied to my account within 30 days. When I didn't see it 30 days later, I called the branch and had to speak with another manager who got rude because I was asking questions!!! (I should have closed the account at that moment because that was a sign that I was lied to so that the branch manager could make her MONEY!!!) I called the 800 number and the rep at the 800 number tells me I will have my $200.00 in 60 days. After 60 days still nothing!!! I called the 800 number again and this time I was told 90 days. A week before they was to give me the money KEY BANK would do all kinds of crazy stuff to my account: I woke up one morning and they had transferred money from my checking to my savings then charged me $15.00 for transferring my money back. I call the 800 number to figure out what was going on and KEY BANK charged me $1.50 for calling customer service.

Ok I don't even know where to begin. So up until recently, Key Bank has been great. But then I noticed money from my account go missing. About $200! There were no posted transactions for the amount. When I called them they told me it's because the pending transactions finally cleared. But anyone who has Key knows when you look at your posted AND pending transactions it still subtracts from your account and gives you an available balance. Well like I said, I checked at around 12:30 am for my balance and it said $713.00. With about $200 in pending transactions. So I figured ok I HAVE an available balance of $713, that's how it's always been.

Got a loan from key bank in 2007 for two walls to convert my patio to a sun room. Monthly payment is $240.00 monthly. I didn't realize they were going to charge about $180.00 monthly for their fee, so now it's about $40.00 going toward the loan. They wont send me statements because I went bankrupt five years ago. Is there anything I can do?

I received a small pool loan for approximately $15,000 back in 2008. I routinely without exception made my payments every month adding approximately 50 dollars to the principal every single month on time verified through bill pay. Every year they requested a copy of my home and flood insurance which never lapsed. I provided this by faxing to them every year - although every year they stated they did not receive it - so I had to do it many times (over 3 times each year) until they verified they received it. Approximately 5 years into the loan as this process became more difficult every year in dealing with Key Bank - the same thing occurred stating they never received, in the meantime they added fees to my original loan over a 3 month period and then claimed my loan was late and would be sent to collections.

I am a student, and I don’t make a lot of money. As well as I pay for all of my own schooling. When I had an incident with my school taking out fund 10 days before they were supposed to, I called my school and they said they would refund me but it may take a few days. It put my bank account into a super overdraft. Immediately, I called the hotline and sat on hold for 30+ minutes before even getting to anyone. Once I finally got to a person, I calmly explained to them what had happened and told them that my school was refunding the money to my account. The person I spoke with told me that once those funds have been returned and they see that the overdraft fees were caused by that deduction. They would refund all of those overdraft fees.

My husband and I opened a checking and savings account for both our business and personal with KeyBank. We opened the accounts at the same time, same branch and same teller. When we write a check from our business account to our personal account it takes 4 days to clear. We actually have to cash the business check and put cash into our personal account so that the money is available to use. We had an employee take his paycheck to our branch to cash and was charged $7.50, even though it was a check from our account with that bank!

Used my debit card at Target end of November 2013. Called Key Bank when it went public and asked what to do about it. Told cards were being replaced in January. On 1/20/14 I received an exact copy of my debit card... I expected it to have a different number to make my original obsolete. I stopped at a branch and they said it was a mistake and it can be cancelled now and another different card will be issued. I am a contractor and use the card many times each day. I asked if it could be handled any other way, sorry we must cancel your card before we issue a new one.

I am an expat living in another country. Prior to my relocation, I sat with members of my irrevocable trust account and verified that I would receive monies on a quarterly basis for the rest of my life. It's a small trust left to me by my father, but enough to live on. I also have, and this information has been sent to Key Bank by my doctors, multiple diagnoses, which prevents me from working outside of the home. Suddenly, and without warning, my amount was decreased too far below what I'd always received for years. The balance of the account is much higher, so that's not the problem. It has grown significantly, which I now know since they finally sent me a statement after two years of requests, but my amount dropped by 2/3, this quarter, again, without advance warning.

I sold some ski stuff thru 2nd Tracks, a local ski consignment store and they bank with Key Bank. They cut me a check for my part of the sale and I went to the bank to cash the check. They charged me $7.50 to cash a check that was written on an account thru their bank, just because I didn't have an account with them. They should be sued. This is stealing. I asked why they charge that and who gets the money and of course, the teller said, "I don't know. I just enforce the policy". Theft plain and simple. 2nd Tracks had the money in the bank, that the bank uses to make money off other people with and then they charge $7.50 to cash a check. I think they should be sued and I'll never, ever use them for a bank. It isn't the $7.50 that chapped my ass, it's the principle. Theft plain and simple. The banks have gotten out of control with all of the fees they charge - theft.

I've had accounts at several banks large & small over the years, ranging from 1st Midwest to Bank of America, and Key ranks as the worst for customer service. My mother banked at Key for many years, though that is no testament to its merits. There were two branches she learned to avoid because of consistently rude, careless service. As her health failed I took over her affairs, with power of atty & as a cosigner on her account. Since then it has been my turn to experience the misery of dealing with Key.

Changed banks accounts and failed to set the boat payment up for Key Bank in error. Never received any correspondence from Key Bank except the "welcome letter" with payment and account info. We never EVER in the 10 years we had the loan received a piece of correspondence and always paid on-time with our personal banks auto bill pay. Didn't receive anything from them regarding a missing payment, which I thought that was standard for creditors as a courtesy for collecting thousands of dollars of interest. Found out when we got a call from the repossession company that the bill was not being paid. Promptly call Key Bank to find out what was going on. Customer service couldn't even find our loan until they figured out we were in the recovery department, that was when I was sent to their recovery department in India.

Shame on you, Key Bank. I have been a customer for a mere 5 months and every step of the way it has been disappointment and failure. I am choosing to let you know that this last month was enough to push me over the edge. I called and spoke with an agent who was courteous but not helpful. My issue is about pending transactions and two deposited checks. I am opted into the text notification about my account when it is under $200.00, I received notice and checked my account on 10/31 at 5:22 and again at 7:58 PST via the Key mobile banking balance check. I was notified that my account had a balance of $73.90. No big deal, my hubs and my check both deposit early morning the next day.

After I escalated about their fair lending, wage and labor law violation.. they made my life living hell..... Some examples....

To anyone looking to do business with Key Bank: Every complaint that you read on this site regarding Key Bank is absolutely true. They will treat you the same way. You will be charged and penalized for everything. If you have too little in an account, you'll be charged. If you don't make enough transactions in a given time frame, you will be assessed a fee. If you make too many transactions in a given time frame, you will owe them money. And, whatever you do, never, ever, EVER be late on a payment or make an overdraft at Key Bank. The fees will boggle your mind and put you in a complete tail-spin.

I am very upset with how KeyBank handles overdrafts. I can't understand why some of the purchases I make with my PayPal account don't show up until 3 days later. I have lost a lot of money because of it, and I'm beginning to get suspicious, and not to mention frustrated. I'm thinking of cancelling my businesses with Key Bank because of this. I have mentioned this to the bank before, and the answer I got was that sometimes they don't add my purchases right away. But why? The way I look at it thus far, is that this is unfair and looks like a scam to me. Sometimes my purchases don't show until a week later. Another thing I noticed was, when I go to pay the overdraft, I find out that they have added another overdraft in a matter of hours. A very upset customer.

I opened a Silver Checking account with Key Bank and was told as long as I made a direct deposit into the account and kept depositing this amount every month I would not be charged a service fee. Lo and behold I am being charged a service fee of twelve dollars even though I am depositing the money from my other bank account into Key Bank and for five dollars more than they requested.

I have banked with Key Bank since 2001 with a checking account and $100K line for my business. On 9-14-12, a Key Bank branch cashed a fraudulent check (forgery) against my checking account overdrawing my account by $1,946.08 including an overdraft fee. I found out about this on 9-20-12 and filed an affidavit of forgery with Key Bank. I promptly closed the old account and established a new checking account. Key Bank held $543.06 of my money in the old account while the dispute was investigated which was enough to cover two months interest payments on the line of credit. The line of credit interest became past due on 9-15 as a result of this fraud.

I have worked at Key Bank's lock box facility for more than 3 years. I was amazed at what happens and how mail is or isn't processed there. First you must know that these lock box facilities process checks for other companies besides Key Bank. We handle the Attorney General for the State of Ohio, RITA, we process checks for property taxes, car loan, utilities, Davey Tree, Summit County, various newspapers, etc. Chances are that at least one of your bills is processed by Key Bank. Now you may think that if you mail your check 10 days before it is due that your payment will be processed on time. Not really. The mail comes in, and most of it gets sorted by machine. If the machine works right. If not, it gets sorted by hand.

We put in for a refi on our home loan. We were told that we prequalified for the loan and signed the documents. Then it went on for nearly 3 months trying to get call backs and answers to our questions. Then we were told that we did not qualify any longer. Nothing had changed with the information we gave them prior, but they made sure to charge us nearly $500 just to string us along for 3 months, saying we owed the money for the time they had spent on the documents preparation!! They are just crooks! Worst customer service I have ever experienced. I am glad that we do not have any of our money in their banks and never will. This is from their mortgage services in Florida all the way up to Colorado!

Key Bank doesn't care about their customers only their money, and really don't bank with them if you are black. I thought money was supposed to have no color, but not at Key Bank!!!!!

On Friday, 07/26/2013, I deposited 4 checks that came to total X. On Friday night, via Key Online, it showed the deposit and all but $100.00 was on hold. (X-100 on hold). On Saturday, 07/27/2013, Key Online showed all funds available (all X available). On Sunday, 07/28/2013, Key Online showed all funds available (all X available). On Monday, 07/29/2013, Key Online showed all funds available (all X available). On Monday, 07/29/2013, I triggered the transaction I put the money in the bank for. On Tuesday, 07/30/2013, Key put most of the money on hold. So much that my transaction failed (most of X not available). When I contacted Key they said this is their process. Large check deposits are placed on hold until they clear. This makes perfect sense.

For wiring $1000 from Key Bank to a different country bank charged me $45 and refunded, just be careful there is another intermediate bank between banks and this bank is charging $40. Anyone of Key Bank told me about that, and wire completed in 1 week, so in summary the best is to use MoneyGram. Thanks.

I have been with Key Bank, for almost 20 yrs, yes, 20 yrs. Before that was Union State Bank, bought by Key, I was with USB for 10 years. SO there is a long time history. A lot of money goes through my account monthly. I had some problems with a new branch they opened in the town I work in. They shorted me $100 cash from a deposit. When I called the next day, the manager said they had no overcount, but would review. Five minutes later, I got a call from the teller that he "found" the $100 bill and will immediately deposit into my account.

Key Bank was close to my house so I decided to use them. I went in, talked with a customer rep and made my deposit. After then, all hell broke loose. They hold checks, won't cash them even if you have money in the bank. They said because I had an overdraft. That was their fault. That's not the kicker. They charge me for calling 6 times to check my account. What if you don't have a computer or access to getting to the bank? I made a deposit just recently and they held it. The customer service rep. told me one day and I am thinking it will clear and now I have insufficient funds. It is always a hidden surprise with them.

Let me preface this by stating that I am an employee in one of their branches and this is not an indictment of key as an employer, strictly taking from a customer standpoint because after all, employees are customers too. Recently, I applied for a mortgage through them because, let's face it, they were the obvious choice, even though I had inside knowledge that their mortgage dept is a disaster. So completely incompetent! They outsource all underwriting to some firm in Florida, who, in turn, outsources bits of the process to different companies across America. To make a long story short, I was misquoted on the rate twice. My mortgage officer quit the company half way through the process. A week before the expected close, I was told I needed to come up with an additional $6k for the downpayment. At 3pm the day before close, I was told I needed to have a gift letter signed by the bank.

I've used other banks in the past, and they were pretty good at working with you and have good customer service. Key Bank does not. Their overdraft fees and the way they calculate them is ridiculous. For example, one time I had given my landlord my rent check on a Sunday, which means it should have been processed on Monday and cleared on Tuesday. I had dated the check for the previous Friday but like I said, gave to him on Sunday. I looked at my online statement on Monday morning and the check had already cleared. It had cleared on Friday! Did someone get a De Lorean and go back in time? I went to the bank and asked them how this was possible. They insisted that my landlord came in on Friday and deposited the check, which of course they didn't believe me.

I only have a Key Bank account because my employer makes me do so for direct deposits. They constantly add charges. (Here's my favorite one where they charge me $5 on account for a maintenance fee for not using my debit card 7 times in a month.) I have a savings with a large amount of money I have had for well over a year in and also I have a business account which is always active. They don't tell you this when you sign up and I have had other months this didn't happen and here it goes again. The only reason I left it open was because I filed a dispute on another claim and they just told me I missed the deadline, this after my daughter was in hospital with a life threatening sickness. "Oh well" is their attitude. These are just recent charges. Their overdrafts are also bogus. I'm tired of them and ready to pull accounts.

Key Bank's website has now been down for over 24 hours! I called Key Bank last night because I needed info on my account to make sure money was deposited. I couldn't even get any info over the phone since Key Bank is the only bank I've ever dealt with that doesn't offer 24-hour customer service. So if your card is stolen at night, you are screwed and have to wait until the next day to report it. I've complained to them before about this poor customer service and didn't even get a response from them. So they obviously don't care about their customers.

With $4.21 in my account (and I always check so as to never withdraw more than I have), I deposited a check for $2,500. After an ATM withdrawal and two payments, I was charged for five overdrafts. When the account had $4.21, a service fee comes in for $15, that is what caused the negative balance, and the cascade of OD fees. They don't care. They love these fees and have a long list of fine print clauses as to why. If it's because I went over the $100, that is authorized for that day's withdrawal. Then they are wrong as some charges came in prior (and do not show up online) and others come in after, but all add up to go over the $100 limit on my money.

I've had a boat loan with Key Bank since 2006. I have never been late on a payment! I was recently unemployed and still managed to make the payment. I paid outstanding repossession fees and monthly payments to get me back current to get my boat back which was damaged and missing personal belongings! They told me I was paid through February 2013 when I called to make February's payment! Now, they tell me that I owe Jan., Feb., March and April! It was another $800. They don't know what they're doing or saying or telling the customer! This is BS!

My 76-year-old mother has banked at Key Bank and previously been very happy. When my father passed away, one of the employees actually drove my still grieving Mother to her other bank and "helped" her transfer her money to Key Bank. One of her accounts, previously liquid, was put in an uninsured annuity. She has never made financial decisions alone as my parents were married for 57 years! This transfer caused returned automatic withdrawals including her long term care insurance. That was only the first of many unethical and uncalled for activities. I can't wait to leave!

I opened an account with Key Bank less than a year ago. During that time, I had one overdraft due to a deposit on a rental car that was returned in less than three days. I kept my account balance hovering around $500 and used the account to make small purchases and pay some of my employees. Then without warning, I got a notice in the mail that they were closing my account. I called the number on the letter and was told that they weren't going to provide a reason for closing my account, simply that they were able to end the banking relationship at anytime without providing any reason. I honestly don't understand why any bank would do such a thing and I am livid at the sure gall to arbitrarily close my checking account when it has been in good standing all this time.

At first, I blamed myself for incurring overdraft fees from Key Bank. More than once, I've checked my bank account after a few weeks of inactivity to discover a negative debt of over $100. I kicked myself and moved on, but not this time. Key Bank held $160 of my $260 deposit for an extra week, then let me overdraft twice (overdraft protection be damned). I'm leaving on a business trip with $40 in my pocket. My debit card expires in April and I'll move to a bank that isn't insane.

My account disappeared from online banking. I called and they told me the account was sent to collections in error because of bankruptcy. Well, that was in 2009 and I've been paying monthly since and the account has always been online. I was told it would be back in place within 30 days, but 45 days later, nothing. I have spent hours calling and am told to contact collections. When I contact them, they tell me to contact customer service. This keeps going on back and forth. I have been paying this by account-to-account transfer. Now that it's gone, I am unable to.

Key Bank. Altamont, NY - It is not worth the time writing about the circle jerk you get from this company. I will be "trying" to close my account as quickly as possible. They tell you on the phone (after waiting on hold forever) to go to the branch and you can get help. Then, at the branch, you have to deal with an unprofessional rude person named Matt. It takes a lot to piss me off but no customer service skills whatsoever, a rude attitude, and inability to read a computer screen sure did it. I have never seen him there before. It seemed like they were short staffed and promoted the janitor. But then again, a janitor would be more knowledgeable and courteous. No offense to janitors. I would advise all to stay away from KeyBank.

I had deposited money, then a day later wrote a check, and they processed my check before they processed my deposit. That wasn't even my biggest problem. I called the manager of my branch (John **) to try and resolve the problem and I ended the phone call more pissed than I originally was. He was completely rude and I couldn't even believe they would allow someone to work in customer service with that attitude. He was the opposite of helpful, and after our conversation, they would be losing 5 accounts. Not that he really cares at all. I would advise not banking with them.

Key Bank wrongly discharged my loan for my boat due to a BK I had in 1995. I didn't even have a Key Bank loan then! Legal said they would email Key Bank and it would take 30 days to reverse but I could make a payment. Really? Now, my credit states charge off and they cannot even pay attention enough to realize they have the wrong information and now I may be penalized for a late payment? No one in their right mind would pay toward a loan that is unresolved and charged off. It's completely unbelievable. Beware of this bank. After all what America has been through, they actually can get away with errors and not be penalized? Also, they said it's due to a new law from the Feds requiring them to discharge all debt listed.

I opened a business checking account and business credit card with Key bank. They charged exorbitant fees and interest rates on credit cards. They use some kind of service called ELAN in St. Louis, which does not identify them as being an outsourced provider for Key Bank. Their office managers’ turnover was so high I had 3 managers within a 1-month period. Never ever consider using these folks. They are really bad news. I hoped that the banking crisis would have put these people out-of-business.

On Wednesday, the IRS put a levy on my checking account and removed the entire balance. I called them right away since this was in error. They faxed over a release of levy that same day which they said would put the money back in my account and stop any further action. Key Bank received that on Wednesday at 5pm. I called them this morning because the money is not back in my account yet. They told me that they are back-logged and that it could take 3-4 business days for that money to go back in my account. They would not even confirm that they received the fax from the IRS. I was told by a manager in customer service that he could not even call the department that handles this.

I have banked with Key Bank for the last 14 years. Just for background, in the last 3 years, I've had no overdrafts, no liens on the account, no judgments, etc. In the last several months, there have been massive personnel changes at the bank including a new manager and assistant manager. Early in June, I deposited a check for a couple thousand dollars to my account. It showed up as available balance 2 days later, as it always had. Three weeks later, I deposited another check under almost identical circumstances - same party, close to the same amount, close to the same balance in the account as last time. The teller told me the computer was telling her there would be a hold on the check of up to 2 weeks. I asked why and she had no idea.

I was in a cash crunch and went to a Key Bank near Quest Field. I was charged $4 to get 100 dollars out of my checking account. Then today, I check my bank statement from Bank of America and I was charged an additional $2 from Key Bank. Six dollars ($6), are you kidding me? Poor thought process on those in charge - you want to endear customers who may someday be clients, not anger customers who will never be a future client. And then on the complaint board, Key Bank places ads about their services - could be time to revisit the board of directors and CEO regarding this nonsense.

I was from out of town and explained that I needed a roll of quarters to do laundry. They refused to sell me the quarters, because I didn't have an account there. How petty can you get? They just guaranteed that I will never be their customer. How about being a decent human being? It must be a company-wide policy because a similar request was refused at a different Key Bank in another city.

On Friday, I deposited 2 checks for $1,894. When they didn't appear in my online account info the next day, I checked the receipt and the Key teller deposited them into someone else's checking account. I called the branch in Castle Rock and was informed nothing could be done until Monday. I called Monday morning and they told me it would take 2 to 3 business days to correct their mistake. Until then, I have no access to my money. So because of their mistake, I have to wait 6 or 7 days to pay bills, etc. I informed them I will be closing my account.

I am finally "done" with KeyBank. Here’s the summary of problems. I own a small business ($300k in deposits yearly).

We have applied for loan. They changed the loan info in the last minute and overnight. Ridiculous requirements. Stay away from them. Don't attempt to work with them!

Since we don't live in an area with a KeyBank anymore, we hardly use the checking account we have with them. We do have two items that are automatically charged to the account, so we deposit a small amount to cover those withdrawals and a bit more. We saw the notice on one of our statements that our account had been changed to a different one. It turns out this new account has a monthly service fee, which we're charged because we don't use the account enough.

I was never told about having to sign up for a rewards program, in which they automatically deducted $30 from my account - overdrawn. They pushed a check through before my physical cash deposit - overdrawn. I was told the remainder of my ATM deposit will be available Monday, which wasn't available until Tuesday - overdrawn 5 times. I spoke with 3 different customer reps over the phone. Every single one of them told me I was in good shape. Lie, I could go on and on.

I checked my account balance a few times throughout the day and made sure what I have before I ever use my card. I was in the clear, made a few purchases with confidence. The following day it said I had a negative balance so I called my local branch. They said I must've read it wrong because my account was fine and gave me the balance in which I thought I originally had. Perfect, not! He said he would call me if he noticed anything odd with my account. I got no call so I assumed everything was okay. I deposited $100 that same day so I knew I was in the clear of anything. The following day, I deposited another $170, checked my account, I had more than enough money to go grocery shopping. I spent $40 grocery shopping and a measly $3 at Tim Hortons. If you add those, I had at least $220 in my account. Apparently, Key Bank doesn't know math. I checked my account today and had four overdraft charges in the amount of $148.

I inquired about an equity loan and asked the loan processor what the total cost would be. The next January I got a bill for $50 stating I owed this for "dues.” When I asked the girl that processed my loan about it, she said, “Oh, that's your dues for getting the loan." I told her you did not say anything about any "dues" before I signed those papers for the loan and I'm not paying any dues. If I had known that, I would have gone somewhere else besides KeyBank. Now, I'm getting letters saying I have not paid my monthly payment when I personally go inside the bank and pay in cash. This has happened three times. I have taken my receipt in to show them and they still have not gotten it corrected. There should be some governmental agency that oversees bank loans. Is anyone else having this problem? I would not recommend this bank!

Key Bank did not follow through with the interest rate they quoted me. I was told if I opened up a Key Bank Privilege Select account and had auto pay from the account, I would receive an additional 50% discount off my rate. I made sure I followed their instructions and time frames. When my Good Faith Estimate arrived, the interest rate stated 4.64%.

I looked at my online bank statement and found a balance of a negative $247.00 when it was only supposed to be a negative $70.00. KeyBank also told me last week Friday that only one, and I mean one, overdraft fee of $33.00 was going to be taken out. Instead, KeyBank went back on their word and stole 5 overdraft fees out of my account. So the consequence was that my account became negative $247.00. So at least, the bank can refund me 3 or 4 of those back. That is outrageous. By the way, I went to the newspaper about this and they are ready to publish the story. However, I have to let them know what KeyBank is going to do first.

My husband opened a joint Key Bank account (I was not present) about two years ago. I decided to close the account a few months later due to fees such as when I used to call customer service. Yes, I was charged for calling their customer service center. When I went to the bank, they told me I needed to have the account open for at least 6 months. So I decided to just leave it open for another two months and just not use it. All of a sudden, I got a charge (bank related) a monthly fee or something and the next day, an overdraft fee. I was furious. When I went to the bank, they told me I was responsible for the fee since I didn't make a deposit. Within a few days, I was charged an extended overdraft fee. Now, I am in ChexSystem for the amount of $300 all in overdraft fees. This is robbery and I need something done about it.

8-dollar fee for BOA customer: Where do these banks get off charging an 8-dollar fee for an ATM transaction, and why in God's name did we bail these crooks out?

I bought a car through Keybank almost two years ago. I've made my payments faithfully, and on time since then. I recently lost my job and ended up going to school fulltime. I missed three and a half months of payments (little less than $500). I went into the bank with $700 to come up even and pay a couple months in advance or whatever else. The bank I went into informed me that they couldn't take my money, that I needed to call the customer service hotline to discuss the issues with my account. I got home and called immediately, got transferred from one person to another (seven people to be exact). I then came to a man who was extremely ignorant with me about the whole thing. He told me that my account has been written off and sent to collections. I was five months behind with only a payment of $50. This was totally wrong, I had receipts for those months he was claiming I hadn't paid. He then said that no matter what I did, I wasn't going to be able to keep my car unless I paid the $5200 up front. I asked for a little more information regarding the matter, such as why I hadn't received any phone calls, or letters via mail. If there had been phone calls, why were there no voice mails or anything of the sort? He pretty much just said that none of it was his problem and that I would have to go higher up in the company to find out why, but he needed the address the car was currently residing at.

We used to be a customer of Key Bank. When we moved out of Washington, we left a balance in our account that quickly was eaten up by fees, but we were no longer using the account. I tried to open another bank account about a year later and Key Bank had reported us to Chex Systems so I was unable to open the new account. It was the first I had heard about it.

I was billed an overdraft when there were funds available to cover the transaction. When I called to rectify the situation, the customer service rep explained to me that I was overdrawn because of a pending transaction. The pending transaction lowered my account balance and caused the initial overdraft. Then, the "pending" transaction went through causing yet another overdraft. I don't understand how the "pending" transaction caused the initial overdraft, even though there was enough money in my account to cover the transaction. Then, I got hit with another overdraft for the "pending" transaction. I take responsibility for one of the overdrafts. However, only one overdraft is valid.

I have been a customer at Key Bank for 20 years and will now be changing banks, not just because of the mistake but because of their poor customer service and unwillingness to resolve the challenge. I travel as a busy executive and pay all bills online using bill pay. On a Saturday, I scheduled bills on various dates going out about one month. I spent about an hour scheduling them on various dates based on due dates and two future paychecks. I reviewed each confirmation and everything was fine. On Monday night, I happened to be on the internet to print out my boarding pass for an early flight the next morning and noticed emails from Key Bank stating that they cancelled payments for insufficient funds.

I have been making a payment on my student loans of $100 a month because that is all I can afford, I have only recently been informed that the 4 student loans I have with Key Bank are not considered 1 account but 4 separate ones, so my payment of each month only goes towards 1 "loan". After making my payment last week, I started to receive non-stop and harassing phone calls from Key Bank telling me I'm not making payments. When I mention the $100 they tell me, "Oh, yes, I see that but it doesn't count." First off, this is **. Yes, I may have 4 loans but they were for 1 person for 2 years of school at the same school. On top of that, when I receive a call it's from ***. When I try to call this number back, I receive an automated response that informs me this number is a non-working number for Key Bank and to please call another number. When I call this number next there is also an automated response that says that this number is also a non-working number for Key Bank. They need to stop harassing me and if they call me, it needs to be from a number that works.

Key Bank continues to treat me terribly and it is my own fault for still banking with them. Once my and my husband's final pay check for this month is deposited, we will be switching banks because of what occurred this weekend. Eight days ago, we deposited a check to Key Bank. It was not at our home branch but one close to where we were headed for the night due to weather and having no power in our home.

I have been a customer for about 40 years. Recently, when I went to order checks from the bank, because I was told they were free, I was unable to have my correct address on the checks. I live in University Place, WA, not Tacoma, WA. I was told "the computer" did not recognize University Place, or its zip code, and it would only print Tacoma on checks. Other business institutions and banks have the ability to print University Place on statements and checks. What's the big problem? Are you too busy to let the computer know that the city exists? Hire a savvy 12 year old, and I'm sure they can rectify the situation. I "paid" to have some checks printed with the correct information.

I dad a Keogh retirement account for many years and then received a letter that Key was discontinuing their Keogh program. Only problem was that they had mailed the notice to the wrong address for many months. Key told me they would close the Keogh account which had a pile of negative tax consequences for me. Finally (after several Key employees in their retirement dept continually botched things up), I found a very helpful Key Bank lady who was able to navigate the process from being a Keogh to an IRA account.

I have a boat loan through Key Bank. For the last 5 years, our payments have been made using coupons sent to a Key Bank PO box and have been processed without problem. In the last few months, Key Bank has not processed any of our monthly checks claiming that they have not been received and then assessing a $30 late fee. This is their tactic to assess fees while also forcing clients to sign up for auto-debit. The unfortunate thing about this type of bank scam is that there is no way to prove Key Bank's wrongdoing and they are again able to blame it on everything from the post office to their internal system that seems to have a perpetual glitch.

It is apparently the new policy of Key Bank to maximize overdraft fees! I deposited my check for $1500 on 11/17. Because the check is drawing from another bank. only $100 was available. Okay, no problem, the next day (today), I had four payments scheduled. The remainder of the $1500 deposit became available on 11/18 but apparently only after the four payments bounced. I will have to take their word for this because while they penalize in real time, they do not update their online ledger in real time. If you deposit anything with this company assume that only $100 will be available for the next two business days, or they will happily financially rape your bank account.

I had a horrible experience with Key Bank and I used to work for the company. They charged me $38, fourteen times on my checking account which they ended up getting over $535 from me and was put into collections.

I was charged eleven $38 overdraft fees over the period of three days, even though I was swindled into believing that I signed up for "Overdraft Protection" with my debit card. This contract is not "protection", it's exploitation. This contract allowed the bank to spot me funds for an unlimited number of transactions if I overdrew my checking account. The catch? Each transaction incurred a $38 fee, regardless of each transaction total; a $0.01 cent and a $35,332.59 transaction would both incur a $38 overdraft fee.

Key Bank started charging my bank account $5.00 monthly fee because I was underusing my account. When informed of this, I went into the bank to close my account where they charged my another $5.00 without warning me before closing the account. They could not waive the fee when I complained because they had already closed the account. They have taken $10.00 from me without informing me and for essentially doing nothing.

On August 8th, two autobill pays were taken out of my account by Key Bank. Both me and my husband have accounts at Key that are linked together. I called Key almost immediately, stating this happened and when the rep was viewing my online bill pay, two payments were not scheduled to come out, only 1 payment from my husband's account. The lady on the phone stated she did not see 2 payments scheduled to come out either. Key told me I would have to get the money from Huntington, which has my car loan and in the meantime they would investigate. I got a letter around Sept 16th saying something about them investigating the situation. The mishap caused several $100. On Friday, they took $520 out of my husband's account to make mine right. They were never offering resolution to the glitch in the online bill payment.

I was charged two overdraft fees. I had a positive balance; one was returned, but the other one I still don't know why. Also, I have $2.37 left in my account; I made a deposit, and the teller said I had a positive balance. The next morning I went online to check my account, and I had a negative balance. Everything was fine the night before, but they added a Sunoco in front of my deposit, which made a negative balance. It was not there before the deposit.

I am not a Key Bank customer but I needed to use their ATM machine. I parked in their half-empty lot. There were signs that stated "for Key Bank customers only." As I planned to use the ATM, I assumed I could park. I first had to run a very quick errand which literally took 10 minutes. I was with my 75-year old mother and my dog was in the back seat of my car. When I came back, there was a tire lock on my car. Key Bank has a tow company on site and the tow company person charged me $48.75 on the spot to remove the tire lock. I was told that I was lucky that the tow truck hadn't come because that would have been another $175. They were going to tow my car with my dog in the back seat! Is this a community bank who wants the business of local residents?

I was trying to access my account online and was given a series of security questions to answer, but the questions were not the ones I had set up. They were added by the security department by compiling public records, and the records were inaccurate or irrelevant to me. I was unable to access my account and my access was terminated until I contacted customer support.

My boyfriend and I have a shared checking account. We opened it in November of 2010. Since then, we have over drafted 3 times. We are usually very responsible with our money since our lives depend upon every penny we make. We check our account every day, frequently several times a day. We have alerts on our phones to tell us if our account is too low.

If you are considering opening an account with Key Bank, especially if you are a student, think again. Trust me and go with another bank. I have had a student checking and credit card account with them for three years and as of tomorrow I will be closing both of them and moving to a new bank. I had never had a credit card before and I am very responsible with my money.

I have a key bank business account. I deposit thousands of dollars in checks and cash every month. The bank holds checks adds them inor your total but charges Teri charges on everything coming out of you r account untill they clear all the checks thru. i deposited 15000 trust official money order into my account so my balance was 16900. i have had 14 tier charges since i deposited this large sum of money becuase the tellar decided to put a 1 and 1.2 week hold on the money order. i now have qa balance of 13000 640 of which s tier chargs. i will be closing this account and never recommend key bank to anyone including the devil himself!!!