KeyBank Reviews

I would give zero stars if I could. They put a hold on a mobile deposited check. 500 bucks. Called over 10 people with customer service and the banks themselves. Zero help. No reason for the hold. My boss said they took the funds from her BECU account the day after I deposited the check. No one knows why they are holding it. They said 9am next day deposit. Then it said May 22nd. Then May 26th. Still nothing. They claim they can't cancel it. I couldn't buy food or pay bills that are now late. Once it deposits I will be closing my account. This bank is horrible. Zero problems for almost 4 years. Until they stole my money. Wow.

My secured credit was 39.00 over limit 339.00..I transfer 65.00 from my KeyBank checking to KeyBank credit card. It showed me available balance of 20 something bucks. 10 minutes later I transferred 170.00 to credit card the same way, it showed my available balance 194.00. That night I purchased food for 24.50. The next day trying to get a hat and gas, my card was declined saying no available balance and deposits still pending. How was I able to buy food last night if that was so.. Keybank didn't know anything, I talked to 3 different people with 3 different answers and I still didn't get it resolved. Had to call a buddy up to loan cash for gas while stuck at the station..First thing Monday I'm switching to another bank and use their services..A bank that can solve problems.

I received an advertisement in the mail to receive $500 for opening a checking account with one direct deposit before 12/9. I opened the account on 11/15/22, so I had to have the direct deposit completed in 60 days from 11/15/22 which was before 1/15/23. When I attempted to request the transfer of my direct deposit to my new Key account, the website stated that the NYS website needed to temporarily suspend service beginning 6pm Wed Dec 21 until 7am Friday 1/6/23.

100% never been so dissatisfied with a bank in my life. First off, I accidentally forgot to transfer money so a check would clear, so they took my online privileges by locking my online access. One time this happened! After 3 weeks my employer deposited $2,800 dollars, but because I couldn’t access my account, by the time I figured it out a week later, the day I called they conveniently closed my account and won’t give me a straight answer as to where my money is. I just want everyone to know this is how they take care of their customers. They suck!

In March 2018 I was involved in a roll-over truck accident and was hastily deemed fit for service by the Gary, IN emergency room. After 2 months the pain and swelling wouldn't go away and it was revealed I had broken my back in two places. Indiana I discovered has difficult workmen's comp procedures whereas it took 5 months to begin followup treatment/therapy. The WC doctors here in Indy released me in November but since then I had worked a series of unsuitable low paying jobs that were always tormenting my weak and painful back. I'm reasonably sure I have gotten to the point I can hang on to my current job and signed up for checking/savings. Then the horror show began.

They forced me to set up an auto pay on my loan. So I set up an automatic payment from my usual bank. They went into the account to do an auto payment and say there were no funds available (there was more than two payments worth of funds in the account), so they then turned it off and didn't tell me. (They say they mailed a letter but I never received it.) Never called me to say my payment was late or sent any email telling me it wasn't paid. Then put a derogatory mark on my credit report and they will not remove it. Just to make it more irritating they have been charging me $15 a month on my savings account due to lack of activity! As soon as my prepay off penalty time frame is over I am moving my loan to another institution as fast as possible. THIS BANK IS WHAT GIVES BANKS A BAD NAME!!!

Don't set Zelle up through KeyBank. They will hold your funds for over a week and say they can't do anything to help. They insist that it is Zelle who controls the funds once sent but they are misinformed. Every person I talked or chatted with gave me a different response. They ALL need training. They are all robots.

My checking account was scammed via my debit card. I had made 2 donations to a charity and both times there was a charge attached without my knowledge/acceptance. One was $105 and the other was $124.99 with the names of two different companies. After disputing the charges, I was told that the Research Dept. found the charges were legit. I did some research of my own and found ample evidence that this was all a scam. I continued to push and was sent to the Executive Office and they did their version of research - sad and ridiculous and I would be embarrassed to send me the unreadable documents that they say substantiate their decision to deny reimbursement of any charges. This is a sham and it is obvious that KeyBank does not care about their customers who do not have thousands of dollars in their bank. Please look around for more options. I have been a customer for more than 20 years, but I'm done with them.

I had a truck loan through Keybank. I bought a new vehicle on May 17th, and the remaining two years of truck payments through Keybank was fully paid off. On May 26th, they still took the $500 truck payment from my bank account anyway. I called immediately, expressed my frustration that they stole $500 from my account right before Memorial Day weekend. I'm a father of 4, and $500 is a lot of money to be missing. The first customer service rep I talked to told me, "I don't know why you're so upset, it's not like we can keep it."

We began using this bank recently, it sounded so good at first! I was not aware that if you have anything on Auto pay, and there is not money in there, it will deduct anyway, allowing you to go negative. Most recently I had 308.00 in overdraft fees for a 2 day period. My paycheck went in and due to the overdraft fees I had a little over 100 left of my paycheck. Everyone I spoke to said it could not be helped. The man at one branch told me every bank allows auto pays to come out, like I should have known that. Well my previous bank sure didn't! Things are expensive enough in the world, yet everyone's income stays the same. And your own bank is taking money and now there are even more bills you can't pay. I am beyond disgusted with Key Bank. I will be looking for somewhere else to do business because they will rob you blind and not care. Look somewhere else if you are looking for a new bank.

Transferred recently to this bank, thinking of all the things they offered sounded great. NOT. Warning! This bank is a scam, my account was overdraft once, but they didn't send any notification stating it was overdraft, so I move money from my savings to checking to cover any negative balance, then they proceed to charge me $240 in overdraft fee! When I made sure I paid the negative balance and even had extra money just in case. Do not open an account with this bank, they will take your money and leave you hanging dry! And no, they will not reimburse you the money, they will tell you they can't help you with anything. Read reviews! Save your hassle of signing up with a Bank that takes all your money! Had to immediately close my account, since they left me with just 10$ in my account, a single mother that lives paycheck to paycheck, I will make sure everyone knows about this!

Warning. I went to Key Bank on a Saturday to deposit, in person, $6500.00 so I could buy a car. When I arrived, I realized that the bank was closed. I decided that I would have to make my deposit at the ATM if I were to buy the new car that day. I had all $100.00 bills so I thought it wouldn’t be important, (Boy was I wrong) I inserted my ATM card and put my money in the ATM, I could hear the ATM counting out my deposit then all the sudden the machine beeped and started spitting out money. I didn’t know what had gone wrong just that something did.

Key Bank was fine when I opened my account in 1996. That didn't last long. Key Bank is all about hidden, weird secrets & way too many fees. Zero accountability & they profit from their poor customers. Really pathetic. Community & caring... That is smoke & mirrors.

A MUST READ REVIEW!!! My brother in-law passed away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself.

I had my checking acct closed and received no notice. When my tax return direct deposit was sent to the bank they didn't contact me. They didn't decide to deposit it to my savings that was opened st same time. They sent it back so that I would have to wait another month to 2 months to wait for a check.

This bank is horrible from its mobile app to its service. Do not make a mistake and overdraft your account. 4.50 overdraft earned 38.50 cents. Unreal! Wanting to check your account on the mobile app? Nope it always seems to be unavailable or having a system error. That is if you can get it to load at all. Are they trying to be bad? Cause it sure seems like it. Even the customer service is lacking.

Key Bank is a rip off, do not trust them to do the right thing. I was making payments every two weeks in hope of paying my truck off sooner. They kept the extra money on hold every time until it added up to a full payment. It was supposed to be going to principal. When I called them out on it, only thing I got was, "I'm sorry."

Key Bank is the absolute worst bank I have ever used. Customer service is terrible. Platform is terrible. Website is horrendous. No matter how good the rate looks don’t use them! It’s not worth it! I had direct deposit for 4 years and constantly was getting charged late fees. You try to contact customer service and not only is no one available but when someone finally contacts you it’s like talking to a tree. Zero intelligence no common sense. Awful awful awful bank.

This call I made to make a payment was ok... I was behind my mortgage payment due to Corona virus problem. I took the forbearance program. At the end I was ready to start making my payments, but they did not want to accept the payment. They didn't want to accept my payments, but rather foreclosure my house....saying I didn't qualify for any program. They wanted all the money at once or foreclosure...no matter what the law says. Customer service at Key bank are the worse in my opinion. There are some people there who are just waiting for a client to be in a littler bit of trouble to start sucking their blood like vampires.

I was scammed by this bank. They charge you upfront for loan fees then change their product and offer. If you complain, it doesn't matter since they already made their money. Very unprofessional. The beginning start with a certain agent, then the following communications is with a different agent. They can reach you but you can't reach them.

KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed.

I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. Two members who are from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization.

Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK.

I did a mobile deposit on the 21st of August. It is now the 27th and I still do not have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,

I was handling the affairs of a family member who had passed away, and had trouble at every turn, until I entered Key Bank Southwest Branch! Christine ** and Deborah ** provided amazing customer service! Thank you!

On July 15th 2021 at approximately 12:30 pm I called your Keybank branch on 33 3rd street Troy, NY 12180. ** took the call. I proceeded to let Mr. ** know that I was a client of the bank and I was attempting to wire money from my personal checking account to one of my business partners personal checking account. Although I use multiple banks and have multiple personal and business accounts for the various companies I own and operate, I’m partial to Key bank and that specific location. It used to be a HSBC then First Niagara and I’ve had an account at both of them before Key bank arrived.

Well here we are again waiting for KeyBank to put the money that Washington State paid them for my unemployment on my card. It has been about 30 hours since the money was given to the bank and I still have nothing. Rent was due yesterday. They extended until today but I won't get paid until tomorrow at the soonest because for whatever reason, they hold your money and don't disperse it when they get it. I would have to guess that I have something to do with the money that they are making by using our money to generate money for themselves at our expense. I wish the Washington state would pull out of the key Bank situation and shut them down for the fraud that they're committing against the people who are depending on unemployment benefits.

I've had a Key2Benefits card since 2013. My state uses the system to manage child support payments. In the eight years that I've been a customer, I have successfully logged into the site less than 10 times. Per the customer service agent I spoke to today, the site is very glitchy. I've tried resetting my password, recovering my user name, resetting my PIN, using an incognito window, accessing via Microsoft and Apple products, and everything else customer service has recommended with no success. Every time I try to access the site, it's a 30-60 minute waste of time. I can't believe the federal government thought this monstrosity of a website was a good idea for processing stimulus payments.

Two months I closed out my checking account and tried to close out my credit card. Key Bank wouldn’t let me. Said I have to wait for them to make sure I don’t have any outstanding credit even though I had no money in my checking account because I had already closed it out .So I called them again why they have not sent me my money they owe me on the credit I have remaining. This was in March. Said I didn’t close out my credit card account. So now it’s April they finally closed my account out. Said it would take 10 business days so I waited the 10 days. Still no money. I called this time to talk to a supervisor. She told me there was a glitch in the system. Said I would have to wait to get my money. So what do you think. Dishonest. Never bank with Key Bank And have their credit card.

Be Very Careful With Their Promotions. Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020. I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more... Seriously? I had all my payroll checks deposited within 60 days.

I have never experienced such poor and careless customer service in my entire life. I was automatically signed up and issued a Keybank account to receive the unemployment benefits I recently started receiving. It's now mid April and my very first unemployment deposit was made to the Keybank account on March 3rd. After sending to wrong address the card was cancelled immediately but took numerous emails. They sometimes responded to asking for specific documents to verify my correct address. After sending appropriate document that was approved ... I waited over 3 entire weeks and still hadn't received replacement card. After inquiring about this ... I was told I had to send appropriate documents to verify my correct address AGAIN! After doing so ... I was told the new card would be expedited and expect to receive it within 2-3 business days!???

Key Bank is by far the worst bank ever. I will never do business with this bank again. Every time you call you're on hold from anywhere to 20-45 minutes. Then you speak to a rep and they are absolutely no help at all. I spoke to a Kaitlyn. She was rude, she filed a dispute that they gave me credit back for then took my credit back from me with no letter or any communication informing me of this. Needless to say I closed my account with these clowns. Do not bank with key bank. They also steal people's money by double charging your account and acting like it was a bank error. They are a huge scam!

Tried to open an account. Lady was clueless and didn’t know how. Had to wait four days before she had instructions. Then set up account wrong. She told me it would be two more days for them to fix the account. So told them to just give me my money back and forget the whole thing. I never left the bank, never received checks or a debit card. They refused to give me all of my money back that day to close the account. Don’t ever go to Key Bank in Thornton as they are completely clueless, and management doesn’t know what they are doing either.

No matter how many times I update my account with notes regarding international travel, my debit card is always shut off. I work abroad and am always using my card in foreign countries. Despite knowing this, my card is continuously turned off due to "suspicious" transactions. This last "suspicious" transaction was an 84 cent tip for an Uber driver. Tips on Uber are routed through their international headquarters in the Netherlands, and, because I had only told the bank I was in Colombia, they turned the card off leaving me stranded, alone, at night, on the Colombian streets with no way to get home. This bank operates at a 1977 standard and is useless in 2021. Making matters worse, the only way to turn your card back on is -- you guessed it -- through your US phone number. (Apparently, the bank can't afford to make international phone calls.) I am continuously disappointed (and put in serious risk) because of this bank.

I bought my truck last year and it was financed through Key Bank. I had a habit of paying my loan at the last minute. Only 2 or 3 times it was late. As soon as the date was up the company called my work 3-4 times a day asking for me. I called the company several times to tell them to stop calling. They even called after I made a payment! I put it in writing to stop calling. For months they called my work. The company said they only had my work number after I changed it to my cell, several times. I just refinanced and thank goodness.

I am going through the Unemployment Insurance thing with KeyBank also. I get my puny checks no problem. Once they add the 300 dollars, they didn't pay me the first two checks. The total is $843, KeyBank rep tells me, "I see $600, I see $550." Those checks are one and they do not add up to $843. $600 was Stimulus duh, and 550 was a one-time payment for making us wait 10 years for our unemployment payments. I talk to KeyBank, nobody knows anything. Nobody will talk to anybody or nothing. KeyBank hung me out to dry and I am sooo done with these antics.. Go Credit Union. They treat you like a human!

After spending the last two days on hold and numerous hours speaking with representatives from KeyBank it has come to my attention that there is possibly a Nationwide Unemployment Fraud taking place that needs to be looked into further. I am bringing this to Consumer Affairs because I am hoping that this is something other people can be made aware of the current situation.

I discovered on 1/31/21 that someone had made fraudulent ACH transfers on my card clearing out my account. I only discovered this when I went to check my online account and I was locked out. I called the number on the back of the card and the automated system said my balance was $45 dollars. I was immediately alarmed bc there was over $2000 in my account. I call back to speak to a representative and she notifies me that on 1/28/21 my PIN was changed and from 1/28-1/31 $500 was taken out each day amounting to $2000. She continues to tell me that it was done through an ATM which I explain is impossible because I had the card in my possession. She says the card can be spoofed and proceeds to try to pass through a fraud claim but kept getting a prompt from the system saying they cannot verify my identity. She tells me to call back the next day.

This Bank is completely and utterly worthless. I'm not sure how or why First Niagara even got bought by these clowns in the first place. For starters their website and their computer system is by far terrible. There's no TIMESTAMPS on deducted transactions whatsoever so they can arrange for your deductions to work against you on your account. They secretly double deduct from your account but claim they don't. There have been times with pending transactions that the amount has been deducted and then when it clears you're hit with it again. They also claim they can check if you have incoming deposits to your account which is another lie. Whatever you can do on the online banking aspect is exactly what those customer service reps can see on your account and nothing more.. they "act" like they can.

I fell into unemployment like millions of Americans due to this pandemic, on 12/13/2020 unemployment defaulted my payment to Key Bank .. As of this date 2/15/2021 I have not received my much needed money.. Key bank keep telling me they will not issue my debit card because they have a different address on file and to get InTouch with unemployment. Once I reached unemployment, they informed me that they have my correct address and the mistake is on key bank… (unemployment has been corresponding via mail so my address is correct with them). I contacted key bank weekly and after the 10th outreach and denial of my unemployment card I was informed by a live person finally to submit my proof of address to PPD Documentation (PPD.Documentation@fisglobal.com).

Every time I call Key2benefits I get put on hold for hours at a time and not speak to anybody. The one time I did speak to someone they couldn't tell me why a block was on my card and transferred me to a different department only to get told the same thing eventually ending up transferred back to the first person I spoke to and still being told nothing about my card being blocked.. going on day 3 in a row of this same thing, being on hold for hours and just getting no answer..

This is the biggest fraud that no one in America is talking about because everyone's too concerned with Trump! This bank is defrauding the American public and no one is doing anything about it. Went to Chase ATM for money to buy groceries. ATM with Key Bank Unemployment Card deducts money from my account and gives me no money!!!

I was scammed & lost $500 a day for a whole week 7 days. Didn't know till I went to pay a bill-- NO notice from bank. Filed claim 23 days ago & NOW when I call I WAIT on hold for 45 minutes or longer & as soon as someone picks up it disconnects me & last time I talked to someone last week they said wait for letter, but I haven't RECEIVED a letter either. One rep said, "Hopefully you will get money back".. My thought is I BETTER GET my money back.

Since the implementation of the new ATM system, I have been unable to make a cash deposit. I've told Cust Service and the tellers with no satisfaction. Others are having the same problem. Please advise when this will be resolved.

I will never refer any of my family or friends to bank with Key Bank, I will never refer anybody, they charge me for no reasonable reason at all and with the unprofessional maybe racist Customer representative make it worse, they act like they own the money in your account, I remember this one Key Bank representative telling me I can only withdraw $500 from my account, when I was able to call and withdraw $1000 before, and she added period at the end of the statement saying only $500 period, I was so angry. I could not talk her anymore. I had to hang up the phone.

I receive unemployment on a Key Bank card... This is the 2nd week that my money is not on the card due to their system... I will never use them again!!! Why do you keep holding my money? Then 2 days after I'm due to be paid you decide to release my funds!!!

Leave it to Illinois to hire this company to take care of people’s unemployment benefits... The company has no regard for the fact they have people’s livelihood at stake. The customer service is absolutely unacceptable. The mail comes always late. I’m currently on hold waiting for a rep for 57 minutes!!!! This is because the last two reps gave me misinformation because again they seem to not care that people’s livelihoods are at stake. This company is absolutely ridiculous. It is seriously mind blowing how incompetent they are.

Long Story Short...This Bank is horrible. They offer a 200$ incentive for opening an account with them. After doing so and meeting all the deposit requirements, waiting 60 to 90 days I inquired about receiving the 200$ offered. At this time I was informed that I had not entered the promotional code, when in fact this information is auto filled on the page for you. As I do remember the promotional code being accepted, I did not write down the code. Of course I was asked if I had the code 90+ days later...which I did not have. Customer service pretty much says, "Oh well...have a nice day." So consumers be aware this bank is no good for anyone. Total bait and switch game. Doesn't seem legal. Thanks Key!!!

My KeyBank journey has been frustrating, to say the least: I opened an account 4/2/20 with a sign-up bonus and called KeyBank customer service afterward to ensure I met all of the terms. At that time they told me I had and to give it 60-90 days to appear on my account. I called back after that time only to be told that I had not fulfilled all of the terms and to go into a branch to appeal. I went into a branch 8/26 and they said there was nothing they could do. I called KeyBank customer service back and they said the best they could do would be to look up the call recording in April when I was misinformed, but it was probably erased. They said they would call back and never did.

If I could give them negative stars I would. First sent it to the wrong address. Then took an Act of God to get another card sent after being on hold for hours and days and dealing with rude customer service agents who didn’t seem to care and hung up on me multiple times. Now have 3 pending hotel incidental charges that were released by hotels almost a months ago and still haven’t returned to balance. Dont put this card on file anywhere for incidentals or deposits. Could really use that $300, Key. You suck.

I opened an account a couple months ago, drawn in by the $200 bonus for setting up direct deposit. We've had nothing but issues with this bank. When you order groceries online, and the total charges change (they didn't have a product, or they substituted with a lower price), they remove the initial charge and recharge you the correct amount. Unlike our last bank, which just updates the charge, Key removes the charge, waits a day or two, takes the money out, waits another day, then the charge shows up on the transaction list.

This is my third time writing a one star review. I started receiving my unemployment money through Keybank just before the summer started and I’ve had to call customer service well over 10 times for different problems. I recently misplaced my card so I reported it lost. Because my card was lost keybank signed me out of my key2benefits online account. I then waited over a week for my new card to be sent and when I got it I tried to sign it up to a new online account and was not able to. I then called customer service and waited 45 mins for them to answer and ask me all the same questions they’ve asked me the other 10 times.

I took out a home mortgage 15 months ago with KeyBank. The house is worth three times what the mortgage is, by the Bank's own appraisal. 3 months ago I had hail damage to my roof for which our insurance company wrote me a check. The check has KeyBank my name and my wife's name on it and I went to the local branch on Grand Island to get them to sign off on the check, the branch manager refused. I then requested the check to be put on the mortgage and the branch manager refused, the district manager for all of Western New York refused, and the regional President for Western New York refused to accept the check for the mortgage. Unbelievable!

I enjoy banking with Key Bank. The tellers are very nice. The hours are constant for me. Saturday hours are a plus. They are about 2 miles from my house. I use the night drop when I need to deposit after hours.

Banks are so not personal, and my bank Manager Christine knows me and my needs and she has allowed a financial relationship that has been so important to my financial needs. She has helped with new products for myself and family members. This is a great bank.

The most predatory and opportunistic bank out there. No money in the account and overdraft protection off? No problem, process EVERY payment anyway to the tune of 40 bucks a process. No limit. Ever. Overdraft protection on? Yeah, we'll tell you your account overdrafted.... 4 days and 400 dollars later because again, 40 bucks every occurrence and we don't show things on our online page until a day or two later, quite often. So you have no way of knowing.

I cannot access the portal to online banking. I click sign on; and the window says "loading;" but nothing ever pops up. Key Bank website said maybe my browser was wrong and that it should accept cookies and be Java script enabled. I have never had a problem before. I called Key Bank. After a transfer and lengthy hold, Abbey from online banking finally came on the line. She asked if I cleared my browsing history. I did that, prior to calling. Abbey said either try clearing the browsing history again or getting a browser, other the Microsoft Edge.

2 months ago I received a promotion in the mail from Key Bank saying if I opened an account using their code and waited 2 months following all their banking guidelines for direct deposit I would receive $500. What a great deal I thought. How is it that 2 weeks away from the promotion fulfilling its promise I log on to check my account and it shows my account is closed and my balance at 0. Promotions are hoaxes!! Shame on you!! Will never bank with Key again and advise everyone else to avoid their fake promos!! What a joke. I wish I could give no stars for the absolute waste of time and lies from Key bank!

Looks good on surface but when you get down to the details their service is terrible. Difficult to navigate, awful bank managers terrible phone service. I'm always impressed with tellers, I've used many different branches. Key hires good tellers. But if you work with auto loan reps, etc. it's a different story. And their phone customer service is not good.

I have had nothing short of a wretched horrible experience with Key Bank. These people look for vulnerability jump on it and attack you when you're not at your best or if you're just an easy target. They hate their lives and are nowhere near professional. They always make it about themselves and never the customers. I mean how many times can you call customer service or a branch and get a kind respectful considerate agent. Hardly at all within this bank. They virtually are nonexistent.

After being a loyal KeyBank customer for almost 20 years they closed my line of credit because my credit score dropped. I did not miss any payments and did not go over my credit limit. I never got a phone call or any contact from them prior to them closing my account. I still have a credit card with them which is in good standing and a checking account also in good standing. Sad that they would make these hard times even harder for a loyal customer. Stay away!!

I’m doing this review for my mom it’s based solely on unemployment benefits using the key2benefit debit card. The first couple of weeks everything was smooth then about 2 weeks ago her card stop working...She couldn’t withdraw funds and if she try to make a purchase it says decline. It was so confusing because we were looking at the card activity and there was nothing suspicious (thank god). We called customer service trying to get some answers and after waiting on hold for 45 mins the call disconnect. My mom freaked out lol and added her bank information to have it switched, we called back 2 days later and got hold of someone within 10 mins the guy was super polite and helpful. He said we can wait 7 days for a replacement card or pay $15 for 3 days that’s until he notice there was a DISPUTE CHARGE on my mom card and he couldn’t process the replacement.

I am highly annoyed an disgusted with this bank that unemployment choose to assist with benefits. First started when my payments was default to the Key Bank. My card had expire since January 2019. And my address had change. The first representative told me I have to send documents as the agency did not relate a change of address to **. I comply and send numerous mail, only to get an email that it was not approved because the mailed was too old or they need a utility bill in my name. I called the number and waited 3 hours for someone to pick up in NYC. After they pick up I got a representative name Karlicia, she said she was gonna cancel my old card and reissue another. I give her my old address and my current address. She repeat it back to me. This all happen around May 24 and 26th 2020. I even mention that I tape all my calls just for my protection. I called on the first and ask when is my card gonna be at my residence. It was past 7 days.

Worst.. Take your money off right away. Do not put direct deposit or your benefits on this card. All my money was taken out of. Somehow hackers withdrew all the money. This company will not help you at all! Please do not use this card. I am dead broke now. No money. They do not answer phones. Please believe me. Do not use this card or company.

At first I thought it was just a mess up as I'm careful with what I spend, getting my UNEMPLOYMENT being a Single Parent with two kids & being "laid off" due to covid-19 & have bills to pay ALONE!!! Soo..after calling number on back of card for customer service (as I TOO) couldn't access website with right user & password ID was told due to "card status"...couldn't give info. about account went to trying to reach out to Keybank Customer Service. Knowing they are supposed to be open 24 hrs a day & 7 days a week called & called being put on hold for hrs a time, finally after 2 hr hold got thru to a rep. who asked me One question, she says "are you reporting your card lost or stolen", I said "NO", to which she quickly replied talking over me,.."I have to hang up this call then, & keep the lines open"..& flat out HUNG UP ON ME??!!

I am absolutely shocked at how many reviews I just read that are the same thing I'm dealing with. Key2benefits alerted me via text that my account was temporarily suspended and now it says deposit only and I can't access my money or any human being. How is it possible that this bank is still doing business? Is there anyone that can help us? I need my money to survive!! I would never recommend this bank to anyone!!

KeyBank has been stealing. I been doing some shopping on Amazon. KeyBank takes off the money, puts it on hold, never Releases it so amazon takes out money off of my account and the money that was on hold never gets returned to my account. KeyBank steals it...and when you call they tell me Talk to amazon about it.

Be ready!!! You can't withhold someone's unemployment benefits! You are the middleman, not the recipient! I'm gonna teach you a lesson about stealing! Worst customer service ever and these states need to take business elsewhere! There is not one good review on here! You should be ashamed of yourselves!!! Fix it Cuomo.

I noticed charges in a different state on my online account. Looks like someone has stolen my card number and actively charging at Walmart. It is my child support card and we need that money especially during a pandemic. I immediately call KeyBank and they actually answered, but say they can't help. They said they have nothing to do with key2benefits. They gave me the 1.866.295.2955 # and said they spoke to a lady today that waited 5hrs! To talk to someone! I just want to cancel my card! I'm watching someone spend our money and there's nothing I can do! I tried to cancel online through card management, but it says I have to call the number.

I've been waiting for a tax return that was taken by Young Williams Child Support Services in the State of Kansas for arrears that had already been paid off. No one contacted to tell me that my income taxes were released to Key2Benefits card. Once I discovered after calling the Kansas Payment Center and Young Williams where the money went I contacted Key2Benefits to get a card. I was on hold for over an hour and a half. They told me to email them an address change with proof of address. I haven't received any confirmation that it was received or been contacted to verify this information. I am simply trying to find out where my card is because it has been over a week since I sent the email with the specific information they required. They told me the entire process would take 7-10 days. I am currently on hold and have been for two and a half hours. If they are overwhelmed with calls, they need to hire more people.

I currently have eight weeks of my unemployment money being held hostage by this bank!! Can't call anyone! Just suppose to sit here and wait week after week and still nothing!!! Where is the debit card they are suppose to send me!!! What right do they have to hold people's money like this!!! Rotten bastards!!! Do yourself a favor. Don't have any dealings with this bank!!! You will be sorry if you do!!!

Card status somehow changed to deposit only, I don't know how. Could never get ahold of anybody after countless hours of multiple different helpline numbers. Trash service. HOPEFULLY I found a solution, went to uplink, changed where the funds would be going (ex: personal debit card). I'll know for sure next week.

I have not been able to get ahold of anyone about my Key2 Benefits card not working. I've been on hold for 24+ hours in the past week.. I'm sad that our unemployment has relied on a bank that is so incompetent.. I'm a single mom of 3 and no way to support them even tho the money is there.. Keybank has been a huge huge letdown and I just wonder how many people this has happened to...

** Key Bank. Shame people can’t even get their benefits when they need them! Lost my debit card. No luck on the phone for hours!!!! I give up! I have to move out of Illinois, somebody need their ** kicked.

Awful customer service! I kept getting declined with my debit card. The automated system says “due to the status of your card, we will have to connect you with a personal representative.” I have child support money that I absolutely need access to. For a week now, I call, get stuck on hold for over 2 hours just to hear a click when someone finally answers. They literally hang up on me. I’m beyond upset!!!!

So my 89 year old mother who doesn't leave the house because of covid feels she should have money at home for incidentals. She writes me a check from Key Bank for $300 weekly. This week after standing in line for 40 minutes they decided they wouldn't cash the check. They said to have her write a check in my name they would cash it. What about the other countless checks I brought them that they did cash.. Remember I waited 40 minutes.. Hello.. Not happening..

My debit card with my unemployment benefits was locked for no reason. I had emailed, and called for hours in the phone, I cannot even using my card for food grocery! I will contact one of the corresponding bureaus to escalate this. I see that I’m not the only one that’s going through this.

What a terrible service they have!!! Waiting hours to unlock my card, however no one is picking the call! I was just trying to set up account to access my card details. Forgot my pin and then horror story begins!!! How come they become partner with state agency service???

I been trying to change my PIN for days. I'm getting frustrated because I wait for hours on the phone just to get hung up on. I can't log in online because my account is locked due to me forgetting my pin. I'm going crazy trying change the pin. It's sad.

I was sent the Key2benefits debit card for unemployment. Haven't had any issues with it 'til last week. Atm said I had money on the card but said the bank was unavailable for some reason. I tried to call for three days straight to contact a representative due to my card and account being locked. I have a lot of money on this card that is for bills and my kids to live off of and it's literally locked in the card. I can't use the card for any purchases. I can't withdraw it nor can I transfer the money to a different account and I have been on hd for 2 hours today. I'm beyond upset and will be figuring out out how to get my unemployment switched to something else.

Customer Service is Non-Existent. Been trying to reach them to get a replacement debit card and I was on the phone for over an hour. Their online service offering is also lacking. How did they get an account to manage unemployment benefits? They obviously are in over their heads managing this.

I’ve spent a total of 12 hours on 4 separate calls trying to speak to representative. My password and pin weren’t matching up online and it’s now locked. I’ve call in the morning, the evening and twice in the middle of the night. Each time after several hours getting hung up on. So extremely maddening!!!

Key Bank refuses to help with this prepaid card. I have spent 15 hours on hold and get hung up on after 2 hours each time. Key Bank is committing a felony by withholding my thousands of dollars for their interest purposes. I have exhausted my ideas in trying to get my money. Next step is a lawyer and suing Key Bank for daily interest and ALL my money they refuse to give me!!!! Anyone else want to join me in this epic lawsuit?

I received my unemployment debit card 4 weeks ago. I only used it once and forgot the PIN? From that moment I've never been able to use it again! It won't let me reset my pin on the website and they don't answer the phone! You jerks got a huge government contract and you screw people like me who are NOT WORKING - How Dare you!!!!

I understand that we are going through a pandemic, but I was on hold to speak to a person for over an hour, then got hung up on. Tried several more times. Still no one answers. I have money missing on my account and no one is there to help.

I have been waiting on the phone for 6 days for 3 to 4 hours. Someone finally answered and we were disconnected. I am beyond irritated. I feel my patience running thin. This company should definitely upgrade some things.

I purchased items from an online store. They looked like a US company. I ordered in plenty of time, but I never received the items in time for Christmas. The company assured me I would receive them before Christmas. When I received them, I realized they came from China and they weren't the items I ordered. They were supposed to be custom items and they were not. Their phone number was never answered and the emails received from them were from China and in broken English. There was a communication problem with this company. I did a charge back on the order with Key Bank since I didn't receive it yet.

Absolutely terrible. I been on the phone for three days trying to get a new debit card for my benefits. I wait three hours then they hang up on me. So disrespectful. If you didnt wanna do your job quit. I need my money so I can feed my children. They know its a pandemic and this how they treat people. Unemployment should have made a better choice. Its people out here struggling. I dont not recommend that nobody use this bank. Horrible customer service staff.

I would never recommend this bank for anyone. Key Bank or key2Benefits. Shame on IDES and Illinois for using this fraudulent practice bank scammer of Americans money especially at a time of such with the pandemic and already life alternating and stressful time. My money is held by this company. For the automated 1-866-295-2955 lack of customer service that I have been on hold at 2 hrs intervals for 3 days now. To never speak to anyone at key2Benefits cause after on hold of the several times I have called for 3 days at exactly 2hrs I am hung up on. Call Keybank and told they are separate entity to only be transferred over to key2Benefits 1-866-295-2955 customer service to be hung up again after another 2hrs of an endless hold for nothing. I just want my money so I can go to an actual bank who gives a care about their customers.

I have a Key Bank debit card used solely for deposits from the government for my 2 foster children. 3 times since June 2019 (it's April 2020) my card has been "temporarily suspended" because of a recurring monthly payment. My deposit never comes the same day and there are times my account is called upon before the funds are in there. Every time this happens....suspended....I'm am currently on the line for going on 4 hrs total today trying to get to the fraud dept. It takes 3 mins to resolve this.

I filed a dispute with KEY BANK because I purchased a product but did not receive it. They told me to go to the merchant. I gave them all my emails where I tried to reach out to the merchant 3 times but no response. When I asked the dispute center if Key Bank don’t stand behind their customers and she told me NO and that is the wrong technology used by the our GOVERNMENT.

I have an simple debit account with zero fees with KeyBank. It has been a good account until I started seeing retroactive charges such as ATM inquiry which I have online app so why would I need to check my bank on a NonKeybank ATM? Now I needed to pay a bill so I transferred some funds via Zelle to my account from husbands and I see they put a 2 day hold on my account of $127 putting me negative. I only add money to my account via Zelle from husbands account so there was no check deposit that would had been held. I've watched my account all week and there is no reason to retro hold money. My account is useless until "hold" of all my money is released. This is concerning because I got no alerts, etc. Very poor banking.

I applied for a job that I have ten years of experience in and this bank said I was overqualified and now I work for their competition. My work history is nineteen years long, have worked since age twelve, and have worked many 80 hour work weeks, but a hard worker who learns quickly and is motivated to be successful isn't what they wanted.

Here we are in the midst of a pandemic. I am in the hard hit state of Washington on a Stay-at-home order. I am a single mom of 2. My bank, KeyBank charged me another $21 in “regional ATM fees” whatever the hell that is... And caused my rent check to bounce. This cost me an extra $50 fee. I get the money together and in the account and get his with a $2.99 fee I wasn’t expected which puts me -.09 and yep they tell me they will be returning my rent because of that too and won’t do anything about the fees.

My mother was a customer for around 60 years. As she aged, the KeyBank branch in Harrisville, UT, suggested I be added as an authorized users on her account in order to help pay her bills. After her death, I notified her branch of her death, gave them a copy of her death certificate, and closed her safety deposit box. I put the card on Tyler **'s desk and asked what to do with the card. He said to continue to use it. I've been making my monthly payments each month on time. I made the October, 2019, payment October 21 (due 10/24) and received a confirmation email. A few weeks later, I received a letter addressed to my mom saying she hadn't made her payment. I contacted the branch, who had to do some research.

Went to get a boat loan. We were told with our credit rating, lack of debt and income it would be no problem. We turned in our paperwork three weeks ago. We make over twice what the loan is for, have only a home loan, almost always pay off our credit cards every month, and have a 800 credit rating. Just yesterday we were told that since our loan was for so much we needed to provide dealer cost for the boat. They knew the amount of the loan three weeks ago. Why did they not ask for all this and tell us what was going on three weeks ago?

I don't know where to begin. All I can say is this bank has the worst customer service I have ever experienced in my entire life. And that is not just a particular branch, it is every single Key Bank I've ever dealt with, and ALL of their customer service anywhere that I have experienced. Ordered a debit card due to the one I have being expired. They never sent the card when we ordered a new one.

I paid my car off almost a month ago and still have not received the title. I call weekly and they tell me it's in the mail. Is this some kind of mind game? I need to sell this car but these feet draggers are holding up the entire plan. This ** is bananas, b-a-n-a-n-a-n-a-s.

Beware of this bank. They have very strict rules and unnecessary fees. In fact I applied for a small car loan and even though my credit score was above 700 my application was rejected because I had previously sought the help of a debt consolidation company. Afterwards I received a 400 dollar offer from Key Bank stating that if I deposited 500 dollars or more into a new account they in turn would deposit 400 dollars into that account. However as soon as I opened the new account they placed a restriction on it and froze my initial deposit. Worst yet they then proceeded to close the account and retain my initial deposit. Frankly speaking Key Bank is horrible. Take your money somewhere else.

My truck came with a defective part which I pointed out to the sales manager. He refused to replace it because it is not one of 'their' parts. It was a part to hold down the cover on the back of a pickup truck. They promised then to replace when I spoke to the Sales manager and told them they could have the truck back because it was dangerous to drive the truck without the part as the whole cover would SLAM up against the back window when it is windy out. This was over 5 weeks ago that he ordered it and now refuses to take my call when I call for status of the piece. I called Key Bank saying I won't pay for a truck that is too dangerous to drive, and they told me to call a lawyer. THAT IS ALL!!!! THEY WON'T STAND BEHIND MY PURCHASE.

Good advise.. Take your money to another ACCREDITED BANK.. This bank is not reliable, they grossly mismanage accounts and they make you jump through hoops and red tape then put UNREASONABLE HOLDS on checks deposited into your account. This bank is into doing dirty shady wrongful business and their customer assistants are the bottom of the barrel and are #BOTTOMFEEDRS in all respects.

Security is too secure. Can't get in my own account. Password does not work and should. Failed security questions and should not have because I write everything down in case I forget. They are very insistent on texting verification, sorry I do not text. Now this bank says I have to go to my branch which always has a long line due to lack of tellers. Now after nearly an hour on the phone with Key Bank and now speaking to a supervisor who also insist on text finally comes up with a resolution for voice mail to leave me the code. This finally worked and the first person I talked to should have offered.

They nail you with all sorts of ridiculous fees, especially when using your debit card. For at least 4 months, there was a charge of $28.75 that they kept saying I was taking out of my cash machine. YOU CANNOT TAKE THAT AMOUNT OFF A CASH MACHINE. No one ever has access to my card or account, but the activity kept occurring. They have not, to this day, found out the reason for this odd transaction to take place. I've spent so much time on the phone with them, its ridiculous.

Pros: Was able to easily open up an account online. Approval was fast. There are lots of branches and atm's all over (which should normally be a convenience). App works reasonably well. Only $10 required to open. Cons: Security questions I just set up didn't work. My first deposits were mobile deposits. A hold was placed on them for 8 days (from 01/14 to 01/22). No part of the funds were made available to me. I was told that I would be receiving a debit card in a week, but no debit card had been sent at all.

The Key Bank website prompts customer to answer questions to which have never been asked to gain access to the individual's own account. Upon calling in hopes of getting back into my account and being sent to numerous departments and being asked many questions and answering them correctly, I am still no further to gaining access to my personal information. NO THANKS TO KEY BANK. Highly do not recommend using this banking institute.

A few years back Key Bank abruptly locked my account with no explanation when I was traveling, effectively stranding me in South Carolina. When I got on the phone with them they told me the only way I could unlock the account (they erroneously locked for no reason) was to appear in person at a Key Bank branch and prove my identity. When I asked for the location of the nearest branch, I was informed it was in Virginia, something the customer representative I was speaking with found endlessly amusing. I on the other hand did not. I had to borrow money from a relative to buy a plane ticket home because I had no access to the $5,000+ sitting in my checking account.

An unauthorized person fraudulently accessed my checking account, with the assistance of a Key Bank employee, emptied all the money out of it ($44,470) by transferring it into his account at the same bank, then closed my account. And despite numerous contacts with Key, they refuse to do anything about it, even resorting to lying to me to try to find an excuse for how it happened! I'm being forced to go to the police because Key bank refuses to admit their responsibility in this matter.

Do not waste your time or money with Elkhart Indiana branches. They are constantly hitting people up with NSF fees for 38 dollars and 18 dollar service fees. Took 100 for a 7 dollar mess up when I was in hospital with heart attack causing a financial burden in return taking food out of my children's mouth. Called. Told my situation with a lying response saying their hands tied....B.S! I'm taking my business elsewhere. Beware they will steal from you!

Early in 2019 I purchased a used car from a local dealership. They put my loan through Key Bank. Decent rate, easy app, convenient payments. This, so I thought was good. I immediately opened a checking account with Key Bank and moved an ample amount of money into the account to cover the car note and set up direct deposit for the same. All seemed to be fine for many months. I made a decision at the beginning of December that I preferred their bill-pay and other services to my current financial institution so I did some budgeting and opted to move all of my bill payments to Key. Made the appropriate changes to my direct deposit. I started collecting the information I needed. ALL was a go for January 1st, 2020.

They consistently manipulate the information we see in our online mobile apps. They consistently place holds on your paychecks and deposits for as long as possible. Just so they can charge you ** insufficient fund fees of 38 dollars a pop. I have been kicked out of the app only to see no information then different information as I log back into my app. It'll literally keep changing the order of debits and authorizations. They consistently alter the order in which they were charged. So you have ** amount of money and you spend $30 so they take your ** amount and subtract $30 and it shows light grey "pending" still and you deposit $100 so it shows your money minus $30 and then it shows the $100 credit as pending and then it'll take the $30 from your new $100 "pending" credit thus effectively double charging you while covering it up.

I have tried to transfer my retirement funds from Keybank to my ADP work retirement account for several months. The customer service is so inept that they are not able to write a check to the receiving institution for the benefit of (my name). I kept getting transferred to different people who could only do one action like a robot and that was to simply send me a non-certified check under my name, which did absolutely nothing for me since they couldn't follow basic instructions. I ended up taking the tax penalty since there was nothing else I could do.

Keybank has the absolute worst customer service. They are very poorly trained and do not communicate well at all. They provide misinformation that results in further issues and disputes. When you try to resolve a dispute they make you jump through hoops and over hurdles and do not keep accurate or detailed case information. So each time you call back or followup to make progress you have to start all over again with the issues. That is after you spend 2-3 minutes each call using their convoluted automatic phone system - having to type in account numbers and social security numbers several times. I have been dealing with an issue for several weeks now and they just keep going in circles. I do not think I have ever been more frustrated in dealing with a company. If you can avoid using Keybank you will save yourselves I great deal of angst!

KEYBANK does not follow Mastercard chargeback regulations. We disputed a transaction ($3600.00) from a dishonest contractor. We disputed this as quality of services because we were unable to use anything that was done by this contractor. We sent a letter, proof, even other contractor invoices showing the repairs. Key Bank provided the provisional credit on the 10th day, then sat on this case until the very last minute to investigate this dispute, then sends a letter that they cannot help us on a "Quality of goods" dispute. INCORRECT!! They never even attempted a chargeback on our behalf!

I have banked with many banks and Key Bank is below a 1 star rating in my book. Slow to deposit funds, sometimes waiting 4-5 days to deposit business credit card funds. They hold deposits and put debits and checks through so they can charge your account multiple non sufficient funds charges. I eventually gave up ever resolving this issue and changed to a local credit union bank. NEVER had trouble with this issue again!

Key Bank has a terrible customer service online. We live several hours from the branch so had to handle business online. On 1-13-17 our payment amount was $749.84 Plus we would send an extra 200.00 to be applied for principal, which it was. Then on 1-17-17 I sent them a principal only payment of $1350.00. They did apply that 1,350.00 to principal for a total payment of 1699.26 + 600.58 interest for a total amount of $2,299.84. For sending the additional principal they charged us an additional 75.00 in interest. The month before the interest was 515.85. We paid on the same day each month. Why would we pay more interest when we sent an extra 1,350.00 to be applied to principal.

I opened checking and credit card with Key Bank recently - they offered me $300 but I am afraid the bank recovers the $300 thru outlandish fees and penalties. I can't get a straight answer from their 1-800 call center - and the local bank operates like something from the 19th century. I'm afraid to close the account because I am sure they will penalize me for "early" closing. When a deal seems too good to be true - it usually is.

I've recently applied for unemployment benefits and my card is still not here. It's been since the 18th of October. Should I wait or call them and get a new card. This really sucks. I got laid off and they have me going to appointments with no money and having to meet ends. Just a horrible first time experience with this bank.... Is this a similar type of thing that happens to people who get Key Bank accounts.

I have experience two times in the past year with Key bank in Schodack and Valatie, N.Y. All the people I have dealt with have ALL lied to me about my loans. They start out telling you one thing and keep changing the conditions with the amount. We got a mortgage though them and had to close two different times because of their mistakes and what Terms we ordinarily agreed upon was changed repeatedly. Then we went for a line of credit and that changed three times and we still have not closed. Stay away from this bank. Do business elsewhere. I would rate them a zero!!!

My husband died and I received a Probate Court court order to have the money in his Key checking acct transfered to me. I went to my local Key Bank and presented all necessary paperwork to transfer the money. I have yet to receive any money. I have gotten a run around from the branch office and now from the executive office. It seems that Key Bank believes they do not have to honor a court order or drag it out indefinitely. I have never experienced such blatant lack of customer service. I am now forced to seek legal action to obtain money that has been court ordered mine. I would not recommend Key Bank to any one.

I am a published author and well established artist who had an account with First Niagara that was bought out by KeyCorp. When I set up my First Niagara bank account I also set up a business account and I explained that I receive checks written out to both my pen name (also my artist name) and my birth name and that I would need to be able to deposit both of them in either account. The pen name signature went onto the account paperwork for both accounts, the personal checks had my birth name and the business checks had my pen name plus a dot com which is the name of my registered S Corp in NYS, and everything worked fine for many years.

We have been dealing with Keybank for the year. We wanted to refi our home loan so we set up a meeting and got it started. The loan rep told us it would be about 45 days but would try to get earlier. This is 69 days now. We have repeatedly requested status only to be told a month ago the underwriting supervisor had it on a rush, which each week they tell us the same thing WHEN WE ASK never just for y info. Now today after emails and phone calls a supervisor calls me saying they are waiting on income verification (which they have done 3 time) and he can't promise anything, but it's being rushed. The same delay tactic as the whole time. I love the Keybank people in Orting, WA but I WILL NEVER APPLY FOR ANOTHER LOAN through Keybank again.

Every time I apply with them for a business loan they deny it. 10 years and several applications and always the same grey denial reason. I have a high credit score. Get approved from other banks all the time, but KeyBank is always in deny mode. I think their underwriters are inexperienced and are many of their loan officers. Apply for a loan elsewhere and save yourself a lot of time.

My original bank was First Niagara and they sold my account to Key Bank. What a nightmare! For few months I was sending the mortgage payments by mail. Now my house is in foreclosure because they said I never send the payments. I have all the proper evidence that shows they did cash the checks but apparently they never applied the payments to my account. I have been back and forth with them. Customer Services is terrible. Every time I call is like I have to make the all story again. The hired a lawyer now to manage all the account information and they don't let me talk to the bank directly. DO not make business with them!

Basically I deposited a check I ended up believing was fake. I went to Key Bank and explained everything right away. It took Key Bank 2 weeks to look into this issue, all the while my account was frozen. After two weeks they closed my account. This is my direct deposit account. Now I have to somehow get my check from work. I have been a customer for 6 years now and have not done anything wrong besides this time. So basically Key Bank sucks, I wouldn't recommend them to anyone. To just close someones account after one accidental incident is bull.

Key Bank just closed one of my accounts. Unfortunately for me, it was my direct deposit account. Now I can't even get my paycheck. AFTER 25 YEARS BEING A LOYAL CUSTOMER. THANKS FOR NOTHING KEY BANK. Lynn

Apparently someone disputed transactions for payments coming into my account. KeyBank doesn’t notify me and all of a sudden I am out of $765. I tell them this is fraud, open a dispute.... on day 10 I’m told credit will process. Day 11 still no credit. I call them and I’m told they need more information to investigate. Wait, you just realized this on Day 10? Sorry, no. You are scammers and thieves. Then I ask them to email me the document so I can save a little time. They send me the letter, not the document. Call them, on hold 20 min before they ask if they can call Me back? Come on. Moving my money elsewhere immediately. Company is a joke.

Cashed third party check in my checking account. Check cleared next day. 14 days later my account is under restrictions for fraud. Bank refuses to talk to me as to what is fraudulent. Filed complaint with CFPB, now they say that’s reason for hold, basically telling me we’re going to punish you for filling complaint. In any case, any law in place to protect consumer, they’re wiping their feet on it.

I had some fraud happen to my checking account and someone took over $400 and I was in between paydays... Key Bank does not give any credit during the investigation and I’m on day 8 still without my money!!! Don’t do business with this bank. They don’t care about their customers...

Don’t even waste your time. Worst customer service ever. Went to local bank AND submitted proof of my address to their email and never received my debit card. They said I didn’t request one. Wouldn’t you think DUH she needs one for a CHECKING ACCOUNT. I never heard of such a thing. Very slow replies. They closed my account due to no activity. I’m sorry but I’m not putting money into the bank account till I get my debit card. They pretty much refused to give me the card despite confirming my address twice, and somehow you guys also didn’t get that information? Ever?

I am a small business owner. Went to this vile den of thieves and liars to save money on my business credit card processing and bank fees. What an expensive and stupid idiotic mistake it was for me to believe a word that vomited from their lying criminal mouths. I was already using Square and was looking for a better rate. They sold me on Clover and before I was done I was $260 in the hole on undisclosed fees, equipment charges and processing fees. I called to discuss it with them. Said they would call me back. HAHAHAHAHAHA HAHAHAHAHAHAHA. Guess what? Never happened!! Bite me **.

I opt out of the overdraft protection to avoid paying $38 for $15 or less transaction from an online charge that I either forgot to cancel after free trial or just simply don’t have the funds and am able to do w/o till funds are there. Key Bank will still charge me for the small things I was hoping to avoid by opting out! I’m a single mother with only one income (not easy to hold on to money, even when I try). If my car breaks, there goes my savings. If I’m sick and need to miss work, there is nobody else to pick up the bills. I handle everything on my own and want to use those charges towards a savings or finish cleaning up my credit which is now only - $1,800. But it burns me up when Key Bank treats me like a dummy just because I don’t have much money after my bills. There is no room for empathy.

Long story short... This lady wouldn't send my card to my new address provided. Wouldn't accept my marriage license or vehicle registration as a form of ID (or whatever) with new name and address, but would willingly send my card to my neighbor's address.... WTF???? What a joke! I couldn't make that up if I tried. The DMV isn't this complex. That's literally not even half of the conversation we had. Blithering idiot. Not to mention rude.

Please protect your energy and your money and have nothing to do with Key Bank. Your money would be safer in a paper bag under a bag than with Key Bank. My experience: Someone forged a check with my name on it. For $4,100. I have a picture of the check; it is honestly the most obvious forgery one could imagine. The local branch workers in Batavia NY agree. My local deputy agrees. I had very little money in my checking at the time the thief produced this forgery, but Key Bank honored the forged check, which was cashed downstate (NY), by raiding my equity credit line without my consent--without even a courtesy call. After I found out (a day later), I went through each step in their fraud reporting process. It would take 6,000 words to detail the twists and turns of their bungling of the subsequent "investigation" but the upshot is that they refused to really investigate.

I use the app for Key Bank and I love how it is immediately updated. As soon as a deposit is made it shows on the app. The app is user friendly. You can do most everything on the app including add accounts, transfer money, set up automatic transfers. You can set up a quick view - so the balances are at your finger tips. It's perfect for someone like me that is always on the go.

I routinely make my loan payment about a week early. Has been fine until July when I made loan payment 1 week early. This week I started getting late notices for July. Turns out they no longer allow early loan payments. The payment cannot be made until the due date or it will be allocated to principal only and not count as a payment. I have been on with customer service two times this week each time starting over with the problem and trying to resolve it. Do not do business with this bank.

I recently had a payment returned even though there was a positive balance in my account after it had been processed. When I called customer service it was explained to me that the payment (for my mortgage) was processed before the deposits from that day and therefore there were no funds to cover it. So even though at the end of the day my AVAILABLE balance showed to be more than adequate they did not honor the payment. I specifically asked customer service if the statement AVAILABLE was then not correct and was assured that no it was correct. What the heck?? Either it is or it isn't. And this is not the first time this has happened where my available balance is more than adequate to cover purchases and payments have been returned. I'm now in the process of finding a new bank.

Key Bank's website has been down for almost 24 hours. When I had to resort to telephone service to transfer funds between two internal Key Bank accounts, they congratulated themselves for not charging me a $3 transaction fee, as if it were an act of generosity. I held for 15 minutes before I even received any customer service by phone. Problems with the website are not new. This is a second rate bank with inadequate technical support and overwhelmed customer service.

I had closed my bank account with Key Bank because there were features that I missed with Chase Bank. With that said I had got a refund from Groupon and they accidentally refunded it to my closed account with Key cause that was the card I purchased the item with. First time I called Key Bank they automatically told me "The account in closed, the funds will be sent back to the merchant within 3 days." After going back and forth several times between the 2 companies, I had Groupon send me confirmation Key had accepted the funds and that they couldn't assist me any longer cause of it. Next time I called Key Bank they told me the same answer and didn't even pull up my account.

Probably the worse bank in America. You stay away, is in your best interest! Their computer locked me out of my online banking account apparently because I tried to log in from my home country, after months I was doing so. When called the customer service for help they told me I had to go my branch, in Manhattan, only 9 hours flight away, to certify my identity. Or to get a text message on my phone. When I told them that as I am abroad my U.S. number is not working and they could use the email associated to my bank account they simply told me that they do not do that. So I asked if Key Bank would pay for my trip to go certify my identity as this was clearly a mistake their computer did, they said no.

Ahh, I forgot why 10 years ago everyone did not like banks. They make money for their shareholders and care less about their customers. This pathetic excuse of a business should be shut down for their lack of customer care. Shame on you all! Banking shouldn't be some faceless demigod in consumers lives!!

I had paid my loan ahead by a few payments and on-line, the loan kept saying there was no payment due for each month I paid (presumably because I was several months ahead?). So for one month, I skipped a payment. The on-line loan was showing no payment due for several months out. Except, on the day after the payment is normally due, I start getting late notices. What!?! I have been making my payments all along and even extra ones. So I call customer service who cannot help me. I call the bank directly but re-directed back to customer service. I decided to immediately make a payment. Except the on-line account is telling me no payment is due!?! Somehow I forced it to take my payment. I will make a payment every single month no matter what but my account is still showing my next payment is due 3 months from now.

Incompetent amateurs!! Returned 4 payments made on bill pay with Key Bank and can't explain why. Finally had to set up account for our bank to make the payments. People will not listen to the customer and act like you are a liar. Given 30 days notice insurance was due but failed to make the payment from escrow. Our insurance was cancelled and we were not covered for 12 days because of their mistake! Then they sent us a letter saying they were going to assign us insurance. Stupid people! You were the ones who didn't pay it. Can't tell me why they didn't pay it just like they couldn't tell me why they returned payments. Beyond reprehensible actions from any company!!

My bank sold out to Key Bank a year ago and I am more than dissatisfied with the Internet banking. Transactions take days to post and the order transactions post changes hourly. One cannot get an accurate balance from their online system. I bet they generate a lot of overdraft fees this way. I have several accounts with other banks and Key Bank is by far the worst. I've had transactions take so long to post that I've had to call businesses to make sure they received my e-payment on time because it was never posted until three days later. This fraudulent behavior is unacceptable and will be reported to the attorney general.

They couldn't even properly update my address on file, they've sent sensitive information and debit cards to an unsecure address, they asked a series of intimate questions that lasted over a half hour on two separate occasions to update my payment profile address and unsuccessfully removed the old address, their lazy reps just added an address. My card was involved in a breach and they refuse to disclose where or when, after a month I still have no access to my funds electronically and they again sent the debit card to an old address after charging 25 dollars two separate times to overnight my card, again they overnighted it to the wrong address twice. This company is a sham.

There are no Key Bank locations in Florida so I took my money to a credit union and I am so glad to rid myself of all the maintenance fees and ridiculous overdraft charges. It was a big hassle to close my account and I am very dissatisfied with Key Bank.

Well I, unfortunately, went to set up an account, checking account to be exact, with KeyBank and when I'm in the branch setting up the account one of the employees recommended I set up two checking accounts so I have one checking account to use for everyday purchases, so that if something were to go wrong like somebody getting ahold of my information, that it would only affect that account! So I set up the second checking account, under his recommendation, to put the most of my money into and transfer as needed to the other account, the one I use for my daily purchases!!!

I have been investing in real estate since I was 19. I am 65 now. I have had the opportunity to deal with many banking institutions over the years but this one is the absolute worse one to deal with. They act more like a property manager instead of a bank. Once a year they inspect the property and determine if your property is average, above average or below average. They make a list of recommendations that they expect to be fine. In my case, they found a few cracks in my sidewalk and they felt it needed to be replaced. They determined that my brand new brass door knobs were unsafe. They insisted that I change them all to lever style door knobs. They determined that there were too many leaves in my gutters and I needed to clean out my gutters. I think the bank should only concern themselves with lending money for loans and ensuring that the loan payments get paid on time.

I left Key Bank over a year ago. I closed my account and took all my money to a credit union. Then last week, they hit me with a ton of overdraft fees. The reason is that Netflix still had my card on file and kept trying to bill it. My account was closed, they shredded my card, everything was closed. No, not Key Bank. They kept my account open and started charging overdraft fees over not even $20 worth of Netflix bills until I "owed them" almost $250 dollars! Worst Bank Ever!!!

Their online banking signup site claimed 3-5 business days to send a Debit card. Apparently that's a typo for 3-5 Weeks, because in two days we will have reached 21 days with no receipt of said card. When I complained last week, I suggested they rush the card. This was 5 days ago. I was told they would get it to me quickly, and no fee was mentioned. This morning I was charged $25 and still no card received.

I had issues with my account and went to a local branch to get some help/resolution. In the presence, the relationship manager emailed the district/regional manager asking for help on my behalf. That manager called me and left me one voice message 2 days later. I called her back twice AND sent her a email using the contact information on the card she gave me. I posted on social media. Someone from “expert help” reached out to me asking for details. I sent an extensive email with every issue from the onset. I have yet to hear back from any one at local or corporate level. Their own financial well-being is beyond the importance of any customer. I am completely disgusted. I wouldn’t wish this bank on my worst enemy.

Much like everyone else my account was fraudulently charged. They are still sitting on my money 10 days later. I got a letter that said they closed my account, so I called customer service and they said, "Oh no ma'am. It's still open and active." Every person I have talked to has zero clue. I have spent countless hours on hold and still have no resolution. I wouldn't wish this bank on my worst enemy. To the ONE person that wrote a positive review. Consider yourself lucky and I hope you never have an issue because you will quickly change your opinion. I am not a competitor, just a hardworking single mom that can't pay her rent because they won't give me my own money! Top Notch security? What a joke!

Horrible Customer Service. I am signed up for account alerts. They waited five days to alert me that I had overdrawn a few dollars. Meanwhile sticking it to me with fee after fee. When I called them on the fact that they waited 5 days to alert me, they couldn't give me a straight answer. I threatened to close my account and they told me there would be a $25 fee for that too because my account wasn't that old.

I signed up for the latitude credit card in November 2017 because I received a promotion in the mail stating "$0 / 0% balance transfer fee". I decided to to it and transfer another credit limit over. Well I paid off the balance last week which was approx $4500.00. The next day an automatic payment of $100 was still taken out. I called and she said she would transfer the money back into my checking (great) but I would have to go into a local branch to fill out a form to cancel the automatic payments (weird). So the next day I go to my local branch and I am there for about an hour. The Key Bank employee ended up calling the Key Bank center and in fact we could do it online (annoying!). A few days ago I log onto my account and see an $11.39 interest charge on my latitude card.

This has been the worst experience I’ve had with a bank. Will never do business with them again. After faxing in multiple forms to set up automatic bank draft, and it not working (this should be able to be achieved with a phone call), automatic draft was finally set up. Except it started drafting twice my payment amount. So now it’s on me again to fax in another form and pray that it works out. I’ve never worked so hard to allow a company to take my money, and have them make it this difficult. Once this loan is paid off, I will never, ever, do business here again.

First of all I was told the interest rate over the phone and then went to sign the papers and it was higher than what was promised. Then there was a problem with obtaining the funds when I got to the bank to pick up the check! Had to go wait out in my car while these idiots figured it out. I had just worked a night shift the night before and was told it would be a "smooth process" because the bank manager sent me to that particular branch because his “buddy” was there and would take care of me. Didn’t happen! Then of course when I tried to contact the bank manager he wouldn’t return any of my calls! If I wasn’t so tired I would have told them to stick their check where the sun doesn’t shine. I will never ever do business with them again and am trying to pay off my loan as quick as possible.

Key Bank continues to lock my account for no reason online. They will charge you for paper statement and make sure that you will not get access online to your account. They keep rising prices for checks. I will go somewhere else.

Fraud. Took my $500. I was looking through my online statements. Saw a fraud use of my debit card to someone in California. 9 days later, I still don't have my provisional credit. They say still investigating. I have been a customer for 14 years. Not acceptable.

I received a text that there was fraud on my account. I was told it would be resolved within 10 days. We are now at day 12 and they gave a provision credit for the money taken. However this put my account in the negative. They will not give me these dees back until they get their money from the retailer where the fraud occurred. I had $14 in the account at the time this fraud took place and I had opted out of overdraft. No one can explain how this happened. Seems they are having issues. If they can't refund overdraft fees that was their fault to begin with. Now I am being told it could be 45 days before I get all my money back. Plus I sent an email one week ago with no response. Time to find another bank.

I wasn't even aware that key had placed a complete hold on my account. I'm still not sure why. But feel I should have at least gotten a notification. I have had my account for a while now and have never had any issues.

I recently had my Key Bank Master Card compromised and had to request a replacement card. Unfortunately, these things happen and credit cards need to be replaced. What is ridiculous is that when I requested and received a new card, all of my Key Bank statements disappeared from the online system. I signed on to pull a statement from 2018 and every one of them was gone.

15 days ago my insurance company issued a check to pay off my car that was totaled in an accident. (I'm fine, thanks for asking :-)). The check still hasn't been applied, meanwhile I have been accruing interest at the rate of approximately $4.00 per day. They claim that the interest will be removed and backdated to the day the check was received. We'll see about that. I was on the phone with a wonderful customer service rep named Stacy, who seemed to be getting to the bottom of it, when I was suddenly transferred back to a "please press one"... menu. I was hoping she'd call me back, but no such luck. I may update this review when the matter is settled.

My family is trying to sell our apartments which have a Key Bank assumable loan on them. The contract was signed in September, 2018 and the process was begun with the bank to transfer the loan. Over 5 months later, Key Bank has still not approved the loan and no one in the bank has any authority to make it happen. Our buyer had a like-kind exchange that was lost due to the delays. Every month, we call for an update. The processor states that they need more paperwork- which ends up being a new financial statement for the month that just ended. Is there a banking commission that Key Bank can be turned into? It seems that the bank is trying not to allow the assumption of the loan (due to its low rate) and by delaying, the sale will not go through. Where can we get help?

Paid payment before on 15th of month due to illness of family out of state. On my statement under payment it stated late charge of $10 would be assessed if paid after the 16th of the month. Even though I received confirmation that payment was accepted on the 15th, I was charged the late fee because it did not post the day it was paid but 3 days later. I contacted Keybank customer service and this is the answer I received. They need to changed their statement. Not happy with them at all.

Honestly, there are way too many issues to state here that I've experienced. My main issues have been with their hidden fees, discretionary use on when they decide to charge overdrafts and lastly how they batch the order of transactions to their benefit, which I thought was illegal. We have tested the order of debit transaction several times and screenshot before and after photos from when it was accurate, to when it was manipulated later in the day (very common).

It is now one year since I opened a simple account. I cannot access it online. Do not get any statements. I have visited the bank 2 times and called 4 times and no resolution. No callback. No letters. I do have access to the ATM but I cannot remove anything or deposit anything.

Every time I go to use my card there is a block put on my card. I have been with this bank for years and all of a sudden this occurs. So what you know is available to you and after you call customer service and lied to, is very embarrassing. I know my deposits as well as my transaction history. I would not advise anyone to bank with the lying customer service they have answering their phones. Discussion over your own account to be blocked is degrading! Think twice. You can’t even get a family member to send you cash because it’s suspect! Truly an inconvenience. How do they expect your life and time is resolved around mess like this!!! “DON’T BANK KEY BANK“!

I received a check for a service made out to cash from a Key Bank. So, I took it to a local Key Bank to cash. It was there I found out that to negotiate a check from Key Bank at a Key Bank would require payment of a $7.50 fee! I was dumbfounded and struck mute! They charge for negotiating their own check! I would never patronize any business with such a fee structure meant solely to gouge customers.

Key Bank is a joke. Only reason I signed up with them 9 years ago is because my dad was a long time member there and it was close. They will let you keep using your debit card 10 times before they tell you that you're overdrawn and then add $37.50 to each overdrawn transaction. Then they will overdraft you more for being overdrawn. Kick me while I'm already down. Customer members speak very poor English. Started a Roth IRA there 3 years ago and it LOST money so I withdrew it. Never had a good experience with Key. Too many fees, just not a good bank at all. Currently closing all my accounts and switching.

I had just moved to Anacortes, Wa. Also I had been doing business with Umpqua Bank for 20 plus years. I needed a local bank as the nearest Umpqua was over an hour's drive. I chose Key bank. Yesterday, in Texas, there was an attempt by a person to pass a bogus check drawn on my account for $4000. Umpqua Bank needed to close my account but I am 70 years old & on social security. I could not have them close my account. Also, there have been frequent snow storms in Anacortes/ Bellingham area and so it was not safe to drive. I needed a fax so I could fix the situation with my Umpqua Bank. I had my account @ Key Bank and called the staff and asked permission to use their fax the next morning for 3 minutes. It would be safe for me in Key Bank. The staff gave me permission to come in & use the fax for a minute or so the next morning.

Very disappointed with Key Bank. When I inquired about draft protections they told me to sign up for a line of credit. I did, then got hit with a $50 annual fee. When I asked, they told me no, you should do a draft protection plan on which they take money from savings to cover fees of potentially overdrafting on my checking. (free) Now I’m getting charged with $18 per month for monthly maintenance fee? One thing after another with these guys. Ridiculous.

Marketing offers - this bank running a scam to offer up to $300 if open a new account. They sent a promotion offer to my address and I opened a new bank account. Once I completed the all eligibility and time frame. They send me a e-mail that this offer is not valid in your area. So, It's totally fraud.

Each time I called to cancel my account which should have been an easy process was made stressful and drawn out by Key Bank's customer representatives. They did not speak English well. Spoke too fast for you to understand them and didn't seem to understand English well either. Extremely frustrating. Would not recommend Key banking to anyone.

Key Bank is a bank that makes frauds, my sister sent the payments of the house and having the receipts, Key Bank sent a letter supposedly 4 months are due and they put the house in foreclosed. Sincerely this bank are robbers.

My mother passed away and was an account holder with KIS. After her death, I requested beneficiary claims paperwork on 12/17/18 and was told they would send the documents to me immediately. I have never received the documents and have been told twice that they must have been lost in the mail. I have left several messages and have not had a return call as requested. I am now filing complaints with the SEC and FINRA.

There should be a rating with NEGATIVE STARS. If so, this bank would be a five negative star. I'm not upset as I'm writing this. I'm calm. My company account with over half a million dollars of federal funds for a rural electrification project straight from the US Treasury was closed with NO NOTICE except an email that says "As requested, your account is closed." We did not ask for the account to be closed. The branch manager stated he only found out when I wrote him and after I called him n times. The customer relationship person was on leave. After a dozen calls to the national Customer Service, Customer I.D. and Financial Wellness on several numbers and half a dozen representatives over 24 mad hours I was told that a letter was "found." The letter could not be sent to me via email to view.

Marketing offers - This bank running a scam to offer up to $400 if open a new account. Be aware - for 12 months you will not be able to close this account without fee and also they charge different monthly fees from this account as well.

I have been banking with Key Bank since 1983. I have NEVER had a problem. Every time I have needed to call customer service the representative has always been polite and helpful. When I moved from one side of the state to another there was no disruption of services during the transfer of my accounts from one branch to another. When I do have to go to the branch the staff has been friendly and courteous even on the busiest days. I love the fact that they have Saturday hours. I don't understand why there have been so many complaints. Maybe those complaints are plans by competitors or maybe the attitude of the caller to begin with is too aggressive.

I called the 1-866-295-2955 and I get is the ** language of the US. This is America and the official language US is English, didn't you people get the email from President Trump? I pressed the operator button 50+ times and could get nothing for a response.

Absolutely the WORST customer service and service in general when dealing with your bank. I am paid ahead on my loan, so I asked when my next payment would be due, I was told 1/24/19 for .00. Well if nothing is owed then that can't be my next due date. They said, "Well the system won't tell us that..." Really??? That answer makes ZERO sense. I asked, "Well can you call someone in loan department and ask them?" "No, but I can give YOU a number to call." Seriously?!?! WHY is it so hard for Key Bank employees to know or find out how to properly process a payment and be able to answer simple loan inquiries? I HATE dealing with your company, if it hadn't been a dealer loan I never would have had a loan with you and never will again.

No help on disputing a charge. Never sent paperwork or followed up. I had to be my own advocate. Bank hours are terrible. Employees act like they hate working there. They see you as a dollar sign not as a person. No point to invest money into this place. They don’t care. BEWARE!

Take your money elsewhere, there is no point in trying to work with these people. Their online information is not up to current banking standards and often times does not exist. I have tried for over a month to gain access to my data online, but they are unable to assist.

Giving everybody a heads up about Key Bank annuity and trying to get money. The broker keeps saying the check is in the mail when we need money for Mom's bills and rent. Still waiting and she past away Thanksgiving.

If I could give Key Bank 000000 Stars I would. I only to deal with Key thru my job. They issued us pay cards... Well mine's was damaged and I called to get a new card... because my address wasn't updated by me but by Corporate. I am beyond pissed. I got paid 11/2/2018... And still can't order a card. I received a 5 day notice yesterday because I haven't been able to pay rent due to me not having a working card. This is ** and I'm calling BBB once I finish posting my review. Went online and opened an account with NAVY FEDERAL and was able to transfer 250 - the most they allow... While my other monies is just sitting on that card.

The loan department has been nothing but a headache and nightmare since the day they bought out First Niagara Bank. Records from a vehicle loan are lost, primary phone number and Customer is wrong, and refuse to change it. They repeatedly call over and over again every day except for Sunday to talk to the primary person that does not live here. Even when the bill is paid they still call and tell you it’s late. They returned payment for lack of funds even though the funds are there and then say I’m going to charge you a Late fee.

My Grandmother has been paying for my deceased sister's student loans from Key Bank for the past two years. Every other loan for her Masters Degree was forgiven even through other private banks. Key Bank is by far the most crooked company ever. I called. They tried several times to get me off the phone with them just because I asked about the student loans after the student's death. I was just trying to ask them for information, nothing account specific. DO NOT use Key for any borrowing! PNC just asked for a death certificate and we never heard a peep about anything.

We originally had our mortgage with First Niagara. Since Key Bank took it over, it has been nothing but a nightmare. They refuse to accept and properly handle payments made to principal only. We were told we cannot make payments to principal only in excess of our monthly payment because their computer programs cannot handle this. We were told in addition we can not make payments to the principal either 5 days prior to our automatic withdrawal, or 5 days after. This is all illegal, and seems like bank fraud. They make it extremely difficult to make extra payments - why? So they can steal more money from you. This is a nightmare. Please join me in filing a lawsuit against them, and going to every oversight agency. Consumers do not deserve this.

We had to use Key Bank being that they bought out our previous bank. We should have realized there would be issues when our home went without insurance for a few months because they “forgot” to pay it with our mortgage. Now they have a newer policy where they hold a check for 5 days till they deposit it if you have overdrafted within the last 6 months.

Since I've been with Key Bank it's been nothing but a hassle to get things done. Just this week I've tried to send my son money online 4 times and every time they restrict my account and tell me I need to go in for them to unlock it which is extremely tough when you work on a fishing boat. Key Bank hates to release your funds. Period. Each time they blamed the restriction on strange activity when in reality there is nothing strange about it. Not once did I make report or buy anything that may raise a flag. I simply made attempts at sending him money overseas which is consistently blocked by the bank.

Opened a Money Market at Collier Twp. Branch. Explained that I knew rates were probably going up but because of a relative being ill and me just moving I had little time to follow increase in rates. Woman employee guaranteed she would mark on her computer a reminder to call with any rate increases. After interest rates were raised (and Key Bank's money market rates were increased 10 days prior) I contacted Kelly, who claimed she had been sick and they were short handed at the bank. Shared with her that none of this were my problem. I had even said at initial meeting that if she was too busy I would understand, but she guaranteed she would let me know.

I had a small hobby business checking account. I used it solely for occasional transactions like business license fees, membership dues, and occasional derives. As a busy mom, the business was inactive for a while; I had another baby and stopped looking at my account statements because I knew there was no activity. Many months later, I go to write a check and go online to view my balance. The bank had initiated a $5 service fee and had halved the amount in my small account by the time I noticed. Yes, I should have paid attention.

I have been with Key Bank for years and have never been charge for using the ATM by my house and I have always used it all the time more than twice and they will not refund my $45 that they took at the end of September for an ATM withdrawal fee for using that ATM more than twice and previous months. I have use that ATM more than twice but they refused to give me my money and they say that that’s just how it is. So please don’t ever go to this bank. It is just ridiculous and I’m over being overdrawn all the time for ridiculous fees that I have never heard of.

I would not even give this bank one star if less than that was an option. The customer service is the absolute worst of any bank I've dealt with. They take days sometimes up to 5 days to process transactions, some of which are bills that I have had set up through auto pay for years and never had this issue before when it was First Niagara so I'm well aware this is an issue with KeyBank and not the other businesses processing time. I have had them give overdraft fees when my check was deposited the same day as the charge but processed the charge before my check. I have also deposited checks and they have taken multiple days to put the money into my account causing overdraft.

I was referred to Key bank by Nordstrom Heating and AC Inc. I was told no interest for 15 months. I called my local Key Bank near Arlington WA to ask if that is true. Answer was yes no interest on new loans for 15 months. When my first statement arrived I had been charged a $250 fee. They have refused to refund it.

I get this error every time I've tried to sign in today: The User ID or password is incorrect. Please try again. The only way to log in is to keep changing your password. Also there are JavaScript errors and the only way to log out is to just dump the browser. The fonts on the site are all distorted and will not render properly. I am a former IT specialist: software and website development. I called Key customer service three times and they tell me there is nothing wrong with the site, yet the first one I spoke to, Michelle told me they had been working on the site today.

I know hate is a strong word and probably not a good term to describe an emotion, but I HATE this bank!! I check my balance on a daily basis before using my debit card for purchases just to be sure I'm not overdrafting. Every time I call the customer service or even the branch, I'm always lied to or getting the runaround!! Within 2 days I was charged $212 in overdraft fees after being told several different times by several different people that my account will not be overdrawn!!! So I deposited the money into the account to bring the acct positive so that I can close it IMMEDIATELY! After I deposited the money into the account I called customer service to close the acct, they asked me why do I want to close the acct? I told them the truth which is their fees are ridiculously high!! All of sudden after telling the rep my reason for wanting to close this acct, she says, "Well you can't close the acct today due to a returned charge pending."

Horrible service - staff lacks obvious training and they possess no desire to do a good job. How can you be working in a bank and be unfamiliar with FDIC Insurance? They were terribly rude as well, Suyen ** claims to be a compliance officer on LinkedIn, Luis ** the banker who also called himself the Officer in Charge and the silly kid named Damion ** who made what he considered to be a silly joke about my appearance - How rude. Avoid this place.

I closed my checking account on the 5th of September and was told my $3300.00 would be mailed to me in 10 days. It's now September 29th and still no check. When I call it's always another department that is responsible for the situation. They have ran out of the excuse, "It's in the mail." Where is my $3300.00??

When we obtained our mortgage, Key Bank mandated that we set up an escrow account. In spite of having sufficient funds in the escrow account, Key Bank neglected to pay our homeowner's insurance bill by the due date, which resulted in my receiving a cancellation notice. I have made several phone calls and been placed on hold, then transferred, then placed on hold again. On 3 different days, after these exasperating calls, I have been assured that the payment would be overnighted that same night. And yet it has not happened. My insurance company tells me that no claim will be processed for the period that the policy is in unpaid status. If my house burns down tonight, it will be a total loss to me... and Key Bank! LAWSUIT TIME I guess...

I redeemed my points with Relationship Rewards program and close this service same day. I specifically ask Key Bank rep if this is OK to close it same day. I was ensure that she check with Relationship Rewards team and I'm going to receive a gift card. After 2 month I realized I did get it! I call Key Bank and Relationship Rewards team. Relationship Rewards told me my redeem did not go thru... They can redeem it if I sign up for this program again. Pay $40 fee and THEN they give me $25 gift card.

Key Bank stopped a check I was cashing from my employer. I always got direct deposit but my employer gave me a personal check. I went to a branch and cashed it. I put it directly in my account. I was thinking it may take a day to get in my account but nope. The branch "back office" at this branch submitted to fraud. The reason, because it was a personal check and it looked suspicious. Mind you it's around the same time I get paid. I think they saw a brown person walk in to cash a check and held it. I don't see no other reasons. I called the fraud department but they couldn't take the hold off because the "back office" of this branch has to take the hold off. Well the branch is telling me their "back office" did it and can't take it off. At the same time customer service is saying, Their back office at their branch could take it off. Anyway it's a week later. Still no money in my account. Nothing's wrong with my employers check. I don't know what's going on.