Jackson Hewitt Reviews
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About Jackson Hewitt
Founded in 1982, Jackson Hewitt is a tax preparation service for individuals and businesses alike. Taxpayers can choose to file themselves with a flat fee or use a tax pro to file for them for an additional cost. There are over 5,500 locations across the country, including 3,000 Walmart locations. Jackson Hewitt also offers tax resolution services for tax issues like penalty abatements and liens.
- Flat fee for DIY taxes
- Guarantees
- Tax resolution fees not published
- Tax resolution not in all states
Helpful Reviews
What is Jackson Hewitt?
Jackson Hewitt offers both do-it-yourself tax preparation software and in-person tax services with tax professionals. Pricing varies depending on which service you choose, but both options come with maximum refund and accuracy guarantees. You can add on audit support for an additional cost.
If you're facing IRS issues such as back taxes or property liens, Jackson Hewitt's tax resolution Services can help. You get a free consultation, and then pricing for these additional services varies based on your specific needs. Tax resolution services are available in all states except Minnesota and New Hampshire. Additionally, it cannot offer the state offer in compromise (OIC) service to clients in Illinois.
How does Jackson Hewitt work?
If you choose to file your taxes online, the company will guide you through the process, offering free, live chat support if you need it. You can switch between desktop and mobile filing, so you can file anywhere. Jackson Hewitt also offers W-2 downloads from your employer to make filing faster and will alert you if there is an error that needs to be addressed.
For in-person filing, you make an appointment at a Jackson Hewitt location and bring your tax documents. There is also an option to drop off your tax documents, and the tax pro will schedule a 15-minute call later on to go over everything.
Jackson Hewitt services
Instead of offering different tiers like its competitors, Jackson Hewitt offers two main tax preparation services: in-person and online. For online tax prep, it is a flat fee for all tax situations.
For in-person services, customers can choose between visiting a Jackson Hewitt building or a Walmart location that has a Jackson Hewitt office. For either of these locations, there is also a drop-off-and-go option, where you make an appointment to drop off your tax documents without needing to make a return visit. Your tax pro will schedule a 15-minute call, and once everything is finalized, you will be able to e-sign your return.
Jackson Hewitt pricing
Jackson Hewitt charges a flat $25 fee for online filing for any tax situation. This fee includes both federal and state returns and is accurate as of the time of publishing.
Additionally, you can choose to add on audit support for an additional $29.95 and opt to pay with your refund for an extra $24.95.
In-person filing starts at $65 at Walmart, but you need to inquire at one of the locations to get the exact cost for your tax situation.
Jackson Hewitt FAQ
Does Jackson Hewitt offer guarantees?
Customers are entitled to a maximum refund guarantee, 100% accuracy guarantee and satisfaction guarantee. Some of these guarantees have time limits, though, so be sure to read the company’s policy on guarantees. Guarantee coverage can also differ for in-person versus online filing.
Does Jackson Hewitt offer refund advances?
Yes, some customers are eligible for up to a $4,500 tax refund advance, depending on their expected refunds. However, these refund advance options are usually only available from January to February of that tax filing year as an incentive for early filers.
How long does it take to get a refund with Jackson Hewitt?
If you e-file a complete and accurate return and choose to have your refund deposited by direct deposit, then you should receive your refund from the IRS within two weeks. Different filing options and refund selections can add an additional two to four weeks to this timeline.
How do I get a copy of my return with Jackson Hewitt?
You can get a copy of your return either in person or online, depending on how you filed. If you filed at a location that uses the Electronic Signature & Storage (ESS) system (i.e., you electronically signed your return), then you should be able to access your return through your Jackson Hewitt account. If you didn’t electronically sign your return, you can request a copy in person with proper identification.
Is Jackson Hewitt legit?
Jackson Hewitt is a legitimate tax company that has been around for over 40 years. It has helped customers file over 60 million returns. It has weekend and night hours, as well as live chat support, so it is possible to reach a tax pro no matter how you choose to file.
Jackson Hewitt Reviews
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Reviewed April 11, 2026
Katheryn S. Has prepared my taxes for the last 3 years and l could not be more fortunate and thrilled with her attention to detail and the care I received from her during my appointment. She is knowledgeable, personable, and very kind. Jackson Hewitt Is lucky to have her. I personally have been been using Jackson Hewitt’s services for the last 6 years and would highly recommend them. I feel Jackson Hewitt charges a fair price for their services.
Reviewed March 20, 2026
Went to Jackson Hewit in Rock Springs, at wallmart. On 03/20/2026. Jamie was the tax girl. She was great, with numbers, and could still listen and laugh, while doing my taxes. Multi tasking....if I was 30 yrs younger, she'd be doing my taxes forever... LOL... No. She was great... If I'm in the area next year, I'll request her... Thank you Jamie....
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Reviewed March 8, 2026
**Review for Tax Preparer Marcella **** I had an excellent experience working with Marcella ** for my tax preparation. From the very beginning, she demonstrated a high level of professionalism, knowledge, and attention to detail. Marcella took the time to carefully review every aspect of my tax situation, ensuring that everything was accurate, organized, and handled with the utmost care.
What truly sets Marcella apart is her family-oriented approach. She creates an environment that immediately makes you feel comfortable and valued, as if you are more than just a client. She patiently answers questions, explains the process clearly, and makes sure you fully understand your options. Her dedication to providing thorough, detailed service gives you a real sense of security and confidence that your taxes are being handled correctly. Marcella’s combination of expertise and genuine care for her clients makes the entire experience stress-free. I highly recommend Marcella ** to anyone looking for a knowledgeable, trustworthy, and personable tax preparer. She delivers professional service with a personal touch that truly makes a difference.
Reviewed Feb. 18, 2026
I had a great experience when I went to Walmart in Hialeah Florida to do my taxes and I came across some a young lady ** at 9300 nw 77th Avenue Hialeah Florida 33016. She was very helpful and she helped me with an issue I had in regards to the insurance in my employment. I would go again to see her next year to do my taxes and I will send people to do their taxes with her because she knows what she's doing.
Reviewed Feb. 11, 2026
Hi! I been a Jackson Hewitt customer for 15 years at the Pennhills location in Pittsburgh. I have one amazing person that I always ask for Mr Frank. He always explain every step that was taken. Also, Frank is very kind to all his customers and make them feel welcome. He’s one of the reasons I keep coming back. Job well done, Frank. 👏🏽👏🏽👏🏽👍🏽
Reviewed May 1, 2026
Aniatta was incredibly patient with me. I knew my return would be complicated but she was able to answer all my questions and research issues that I raised. I had booked an appointment for 1 hr. but she helped for much longer than that . I'm hoping she will be around for a long time.
Reviewed April 24, 2026
They are one of the worst companies to file the tax especially if your case including more than 5-6 different documents to consider for tax filing. From timing perspective, unfortunately I have two bad experience wasting 2 months of my time while I submitted my documents end of Feb, they reach out to me 10 days before due days and confirm they cannot handle my tax due to complexity while they can inform me much earlier. Please do not waste your time and money as they only handle the simplest case while if your case is little more cmplex, I highly recommend paying 50-100 dollar more to a professional tax expert (not Jackson hewitt team), they will help you to save few hundred to few thousand dollar in your tax return.
Reviewed April 17, 2026
Untrustworthy scammers. They will bill you twice and then they will not return your calls or emails. This company is EXTREMELY BAD I no longer trust them after the poor experience I have had. I can not get anyone there to help me resolve the fact that they double dipped me on fees. The process was sloppy and unprofessional from start to finish. DO NOT USE JACKSON HEWITT. You will be extremely disappointed and like my experience they will bill you twice and then never return calls.
Reviewed April 16, 2026
I was a returning customer from the 2024 return. I was very satisfied, so I went back this year, 2026, and was promised a returning-customer price of $175. "Oh, no, that stopped last week. We're not doing that anymore." I wound up paying more than double that amount after waiting an hour past the time of my appointment. In addition, I had to return twice to their office in Walmart to finally get it done. When I got there, I was informed that their printer didn't work! I wanted a copy of a receipt for the invoice and also a link for my return, neither of which was sent to me. I called the office at Jackson 4 times to no avail. AND I have to say, if I conducted my court reporting business in the same manner, I would never work in this town again.
Oh, and all the responses I received from what I will call "the back of the house" were insane, bordering on comical if it wasn't happening to me. The best example is: I talked with the receptionist and asked to transfer me to Niki (tax preparer and supervisor) and I was asked if I had her extension. I said, "No, don't you have it there?" She says, "Yes, but I can't transfer you unless you have it." Now, let me get this straight, "You have the extension number but you won't transfer me?" She says, "Yes, you have to tell me what it is." REALLY? And the comedy of errors just keep on comin' as of 4/16/2024. I have never received proof of an e-file, nor a receipt for the invoice.
I finally got in touch with the IRS directly, who confirmed that, Yes, they did have my e-file from the 15th. Now, I ask you: Why couldn't Jackson send me a confirmation? Do I need an extension number for that, as well? Needless to say, the "back of the house" needs a policy and procedures manual and a "How to treat a PAYING customer manual." I will NEVER use this company again. I had my returns done in Orlando by a large financial group and, A, they didn't charge that much, and I also received a disk with my return and, B, someone would actually have the information that you needed, AND they'd pick up the phone! What a concept. I am filing a Form 14157 (complaint form) with the IRS. The IRS couldn't even believe it! Karen M.
Reviewed April 16, 2026
Last year, 2024, I tried to do our property taxes. The rep did not know how to do it so I did not get it done. I had my appointment for taxes for 2025 taxes and set up an appointment to come back and do both property taxes 2024 and 2025. The rep completed my 2025 return and said he ran out of time and I had to make another appointment to do 2024. Came in today and Jacob was able to get the 2024 return done. He sent over the approval on payment to Hanna.
NO response even though it showed she had looked at his request. I had to wait 4 and 1/2 hours trying to pay to complete my return and NO RESPONSE even though Jacob tried for hours to get a response. I ended up leaving without my return being filed. I will NEVER REFER anyone to go to Jackson Hewitt! I wasted 4 and 1/2 hours waiting to pay for filing and Hanna decided not to respond to Jacob's many requests. Jacob was the best to work with and did nothing wrong. Now I am trying to do the filing on my own and it will not let me as I get a message saying I cannot file because I have to wait 72 hours.
Jackson Hewitt Company Information
- Company Name:
- Jackson Hewitt
- Website:
- www.jacksonhewitt.com
