IDShield Reviews

This service helped correct information on my credit reports after my identity was stolen. They went through the whole correction process and made sure I had all of the forms and documentation necessary. It was a long process, but their follow up and service was outstanding.

I received a notification from IDSHIELD that my email address had been compromised. I was on a charter bus traveling cross country and my licensed investigator walked me through my next steps and that gave me tremendous peace of mind!

IDShield is the only monitoring service to assign a licensed investigator when you become a victim. That investigator will do all the work of restoration. The service now includes a robust reputation monitoring.

Great service provided in a timely manner without the fluff of other companies. They include a Complete Comprehensive Restoration service unmatched to any other In the United States and Canada. It can also be combined.

I lost my wallet and never found it. Several months later I received a couple of bills that weren't mine. ID Shield investigated and took care of the problems.

I did not know about IDShield until they sent me some letter telling me that they will charge my CC for the service I never signed up for. I contacted them via multiple electronic channels and every time they directed me to some 1-800 phone number they never pick up. Let me repeat. They somehow got my data, told me that I'm their customer and they will charge me. Then they would not let me tell them that I don't want it.

Most companies don't immediately put you in touch with a licensed investigator that goes and does all the work to fix all your identity theft problems, but ID Shield does, and their service costs less than other companies.

ID theft is rampant but I'm not really concerned as I'm glad I own this membership since it's the most comprehensive out there. I'd looked at a lot of them and this one is the one for us since it included full monitoring with total restoration by a licensed fraud investigator.

Love the new IDShield Plus app! I just logged in, got an immediate alert on a potential problem with a social media site - I had no idea there was a problem. But I got both an email and mobile notification - made it so easy!

I started getting emails welcoming me to a service I had never signed up for. Called and after hours of going back and forth they realize it is for not only a customer but an agent for the company that has a similar name to mine, lives on the opposite side of the country. They stated they would fix it and I continue to get emails from them inviting me to view different seminars. Now I am getting emails saying my credit card has been declined for their fees. A credit card that is not mine. Called again and again, they have no clue how to fix it. IDSHIELD and can't shield their own agent's ID.

IDShield and Kroll representatives seem like they're reading from a script. I've used their service for more than 2 years. I've contacted the company at least 10 times and each interaction has been frustrating and disappointing.

My elderly mother asked me to review her monthly finances with her recently. I quickly noticed a recurring charge monthly of $10 for "IDShield." I asked her how she signed up: Got a free dinner at a hotel and then signed paperwork for it a year+ ago. I asked her what it was for: She had no idea exactly what she was getting for this fee. I Googled IDShield and realized it was a credit monitoring service. I already provide this for her at another website and advised her to cancel this service as she's on a fixed income. Since she had no idea what her username or account number were, I asked her to call the customer service number listed. CANCELLING IS A RIDICULOUS PROCESS that seems catered to discourage the elderly.

After 5 years of paying for IDShield identify theft service, I learned none of my information, accounts, cards, name or address have ever been monitored. I called their number and after 2 hours of being shifted from one department to another, I learned they had my incorrect email and I had therefore not received any information or further instructions. Their response was it was my responsibility to "activate" my account, but if I had discovered a breach I would have been covered. After another hour of conversations and discovery of the level of disorganization of this company, I cancelled my account since I have ZERO confidence in their ability to protect me from anything. In addition, they are only open 7am-7pm "except in an emergency," and you have to go online to find the "emergency" number. I would highly recommend going elsewhere.

I really like this service. I spotted some weird activity on my credit report and called the team at IDShield. They gave me a few tips and helped me resolve it with my credit card company. When my identity was stolen a few years ago, I wish I would have had this service. They are cheaper than other services and I will be a life-long member.

24/7 access to licensed Kroll Investigators. I did not incur any out of pocket costs. There is a mobile app where I can have access to my account and notifications 24/7. Excellent service. Been a customer for 5 years. Upgraded at no cost.

IDShield is very reliable. When I bought my last car the dealer wanted me to bring the car back because the finance company refused to pay the dealer because IDShield had a fraud alert on my credit and I needed to be contacted to verify the sale. When an unknown address appeared on my credit report I was alerted. I simply called the investigators and in about 30 days the unknown address was gone.