IDShield Reviews

Agent I talked with answered all my questions, and put me at ease with my questions and concerns.

Beyond basic steps to lock down my personal information, the investigator also provided an extensive list of additional measures to take. They included a notification system against people attempting to open utilities accounts in my name. Life is far easier with experts looking out for and protecting me from criminals.

Yes, the person helping me was very courteous and knowledgeable!!

I'm always grateful to the forensic investigators when I call into IDS. It's already a stressful moment dealing with what could be a true fraudulent situation, but the investigators stay calm and offer as much support as possible.

Your rep got me everything I needed very quickly. He was very professional and knowledgeable.

The assistance was quick, thorough and personal. The representative lead me through checking with 2 banks that I had been notified of possible fraudulent account activity. Fortunately both were confirmed to be fishing attempts. The very personable lady was super.

Extremely well trained employees with great knowledge of any situation.

Most satisfied with the help I received.

Andrea ** very professional, excellent service, knowledgeable and was very pleased with the help and time taken. She is an Amazing and an ACE in my book.

Tommy ** was an angel. He help me get a freeze on my accounts. He was so patient and kind to me. He directed my foot steps. I am was so nervous over this problem. He comforted me. Thank you so much. God Bless You. No

Called IDShield around Aug 3rd to tell them I am no longer receiving communication since May 1st about my account status. They told me to wait until Sept and if no account status is received to call them back. So I still don't know what account status is since May of 2024.

I needed to have my wife's name added to my Credit Freeze Account. Your representative couldn't help me. She said, I would have to contact all three credit bureaus myself. I pay a monthly fee for services. I feel I should have gotten some help with this matter.

We were wondering about the Social Security breach and wanting to make sure both of us were covered on I.D. Shield. As it turned out we are both covered. The phone tech was very helpful and explained things well. This made us feel better.

One phone call situation explain, escalated quickly. Was taken care of immediately and did not take over 30 minutes to feel comfortable that I was safe. Very happy with the time it took to resolve the situation. The two representatives that I spoke with were very helpful and I felt they were concerned about the situation that I had just been goad into and I have no issue giving them the information that they requested. Will definitely recommend.

It helped me to express 1980 movie like fraudulent activities related to business credit, theft and advisory steps to conquer by taking it to the credit bureau and the police department as a first aid kit. And the Rest at our Best.

We almost lost $20,000 in a fraud attempt. The representative from ID Shield was kind and extremely helpful. It was such a relief to know that she was taking care of necessary reporting to protect our identities. I was able to begin to let go of the trauma.

I received an alert regarding my SS number. The representative answered my questions satisfactorily after he researched my issue. He was polite and professional. He reassured me that I did not have to fear that my information had been compromised.

I've been a customer with this company since 2005. They have never let me down. The customer rep solved my problem immediately. By the time our phone conversation was over, I was instructed on the steps I needed to take next to move forward.

The representative was able to help my husband reset his password. He also put a Fraud Alert with the Credit reporting agencies on my accounts. I've already received a letter from Experian stating they received the alerts and will leave the alert on the accounts for one year.

For some reason, me and bunch of coworkers had our information erased. It’s been months since I have had any monitoring reports yet they’ve been taking their monthly from my paycheck. Lawsuits been filed.

I would like to update my review as IDShield resolved my issue. I appreciate their response and I wish to withdraw my first review. I give IDShield a five star review for their prompt attention to this matter.

I love getting emails or logging into my account and seeing "Nothing to report" and not just knowing there have been no red flags in the previous month but it also reminds me that my personally identifiable information is being monitored on the dark web and the Internet. It provides huge peace of mind that if my identity is ever suspected to be compromised, there are experts who will research and fix everything. Without IDShield, I wouldn't know where to begin in that situation.

Attentive to my worries, helpful in providing advice & instructing on further steps to make in solving the problems faced with identity theft, would recommend their services to anyone who is faced with this issue.

IDShield monitors your passport, your social security number, your drivers license, your medical id, your store cards, your birthdate, your IRA--all in addition to the normal bank accounts and credit cards. They let you set thresholds on each account and you are quickly alerted if the threshold is exceeded. If it is your transaction you simply mark it as reviewed and dismiss the alert. If it isn't you can call in 24/7 and talk with a licensed fraud investigator. I have been alerted of a credit check while I was still on the phone with a loan officer. I was also alerted right away when I made a sale in my IRA that exceeded the threshold I had set. I also called IDShield when I wasn't sure whether I should click on an email and they advised me not to--it was a phishing email. Excellent service--very prompt and informed.

After Equifax breach in 2017, I paid IDshield 19.95/mth to protect my husband's and my credit. In Feb/2019 both our social security numbers were obtain fraudulently and IDShield never notified us. Ever. We just discovered this breach in 11/2020 when we went to obtain a routine credit report. Their response to the BBB complaint that I submitted was they created a new system in 1/2019 which I did not activate (never was made aware of this) and so it was not their fault, but they still collected their monthly fees. They really did a very poor job and I will not use them again. If you are considering their services I would use someone else. Very disappointed in their efforts. I dealt with the identity theft on my own and cancelled my service with them immediately.

Every little scam or mislead thing I receive an email ASAP and told what scam to look out for and why. The name of the companies that are scams and I'm told quite a bit. They keep me updated which I love.

IDSHIELD offers comprehensive restoration a $1million protection policy social media monitoring for adults and children and they even alert you about sex offenders in your area.

I am satisfied with this company. I did not choose this company. A credit monitoring company assigned it to due to my info was found to be hacked in their system. So company paid to have everyone moni.

ID Shield are the same people from HRB so they know everything about the customer and can easily detect when someone tries to use your ID for the wrong purposes. Also, it's relatively cheap.

I have had IDShield and LegalShield for 15+ years and have been 100% satisfied with all their services, customer service, and quality of protections. Not only is the IDShield has identified attempts to steal my money, use my driver's license, and other forms of identity. The family legal plans have put me in a position to resolve dozens of legal issues. ID Theft and their accompanying legal issues can be confusing, complicated, and even a little embarrassing. The combined suite of coverage IDShield and LegalShield have saved time, saved money, and protected my family.

IDShield- they look at your credit report, they notify you when something that isn't right will you credit or unlimited identity theft protection 24/7 support, supports credit reports credit disputes-scans social media for unwanted images or posts. Watches your financial account for unwanted activity. Protect your social security number. Very reasonable plan prices.

I have been a member since 2004. They have been very consistent in their business handling our family information. I highly recommend this for everyone. They are truly a leader in protection. This company also offers a legal protection that is 2nd to none. They have saved us thousands of dollars. To have both of these memberships is in my opinion a must have.

I'm still researching the company. I need to be sure that I'm making the right choice for my money and my family. So far I like the monitoring, plus the benefits with it and the and the security blanket that I feel so far. I'm trying to convince him partner to make the choice with me to purchase it.

The protection that I have is through one of my credit cards. The service is free which is great. I get alerts when something happens with my credit. I also get to monitor it for myself by logging into the service. It’s been a great way for me to stay abreast of what’s happening with my credit.

Check their review, specially what people have to say about what they think about the service they provide. How long they have been in business and the customer growth relative to the time. Customer service is yet another good evaluation factor.

The one flaw that it possesses is that you are not informed until after something has already occurred. By the time the customer is informed a lot has already taken place. When you are informed of something the customer service is fairly fast.

It is very important for me to be protected and also to know that I have the backing of one of the best companies of its kind on the market. Excellent customer service and policies that make customers feel safe.

I love IDShield and thankful they aren't part of the problem. I get plenty of reports and email reminders. The process is quick to set up and easy to use. Love the price. Lifelock is owned by Experian. They should not be making money!

We started with them while a superintendent in Yarnell, Arizona and have kept it going. We get the reports and information to keep us informed. It goes along with our attorney Legal Shield. Price is right and customer service is fine and always available when needed or want more information.

This service helped correct information on my credit reports after my identity was stolen. They went through the whole correction process and made sure I had all of the forms and documentation necessary. It was a long process, but their follow up and service was outstanding.

I received a notification from IDSHIELD that my email address had been compromised. I was on a charter bus traveling cross country and my licensed investigator walked me through my next steps and that gave me tremendous peace of mind!

IDShield is the only monitoring service to assign a licensed investigator when you become a victim. That investigator will do all the work of restoration. The service now includes a robust reputation monitoring.

Great service provided in a timely manner without the fluff of other companies. They include a Complete Comprehensive Restoration service unmatched to any other In the United States and Canada. It can also be combined.

I lost my wallet and never found it. Several months later I received a couple of bills that weren't mine. ID Shield investigated and took care of the problems.

I did not know about IDShield until they sent me some letter telling me that they will charge my CC for the service I never signed up for. I contacted them via multiple electronic channels and every time they directed me to some 1-800 phone number they never pick up. Let me repeat. They somehow got my data, told me that I'm their customer and they will charge me. Then they would not let me tell them that I don't want it.

Most companies don't immediately put you in touch with a licensed investigator that goes and does all the work to fix all your identity theft problems, but ID Shield does, and their service costs less than other companies.

ID theft is rampant but I'm not really concerned as I'm glad I own this membership since it's the most comprehensive out there. I'd looked at a lot of them and this one is the one for us since it included full monitoring with total restoration by a licensed fraud investigator.

Love the new IDShield Plus app! I just logged in, got an immediate alert on a potential problem with a social media site - I had no idea there was a problem. But I got both an email and mobile notification - made it so easy!

I started getting emails welcoming me to a service I had never signed up for. Called and after hours of going back and forth they realize it is for not only a customer but an agent for the company that has a similar name to mine, lives on the opposite side of the country. They stated they would fix it and I continue to get emails from them inviting me to view different seminars. Now I am getting emails saying my credit card has been declined for their fees. A credit card that is not mine. Called again and again, they have no clue how to fix it. IDSHIELD and can't shield their own agent's ID.

IDShield and Kroll representatives seem like they're reading from a script. I've used their service for more than 2 years. I've contacted the company at least 10 times and each interaction has been frustrating and disappointing.

My elderly mother asked me to review her monthly finances with her recently. I quickly noticed a recurring charge monthly of $10 for "IDShield." I asked her how she signed up: Got a free dinner at a hotel and then signed paperwork for it a year+ ago. I asked her what it was for: She had no idea exactly what she was getting for this fee. I Googled IDShield and realized it was a credit monitoring service. I already provide this for her at another website and advised her to cancel this service as she's on a fixed income. Since she had no idea what her username or account number were, I asked her to call the customer service number listed. CANCELLING IS A RIDICULOUS PROCESS that seems catered to discourage the elderly.

After 5 years of paying for IDShield identify theft service, I learned none of my information, accounts, cards, name or address have ever been monitored. I called their number and after 2 hours of being shifted from one department to another, I learned they had my incorrect email and I had therefore not received any information or further instructions. Their response was it was my responsibility to "activate" my account, but if I had discovered a breach I would have been covered. After another hour of conversations and discovery of the level of disorganization of this company, I cancelled my account since I have ZERO confidence in their ability to protect me from anything. In addition, they are only open 7am-7pm "except in an emergency," and you have to go online to find the "emergency" number. I would highly recommend going elsewhere.

I really like this service. I spotted some weird activity on my credit report and called the team at IDShield. They gave me a few tips and helped me resolve it with my credit card company. When my identity was stolen a few years ago, I wish I would have had this service. They are cheaper than other services and I will be a life-long member.

24/7 access to licensed Kroll Investigators. I did not incur any out of pocket costs. There is a mobile app where I can have access to my account and notifications 24/7. Excellent service. Been a customer for 5 years. Upgraded at no cost.

IDShield is very reliable. When I bought my last car the dealer wanted me to bring the car back because the finance company refused to pay the dealer because IDShield had a fraud alert on my credit and I needed to be contacted to verify the sale. When an unknown address appeared on my credit report I was alerted. I simply called the investigators and in about 30 days the unknown address was gone.