H&R Block Reviews

Firstly, my taxes were not filled out properly. I went to another tax professional for a second opinion and he told me my taxes weren't done right. Since I have a 1099 form some things are filled out differently. When I had gone back in to H&R to file for an amendment a girl named Erica became very verbal and rude towards me and started to claim I wasn't paying attention properly to Esperanza, the woman doing my taxes (whom also spoke very broken English). Erica started to yell at me and brought up confidential information that was between Esperanza and I.

H&R Block at Parkchester, New York located on Westchester Ave. - Absolutely terrible! They are very very unprofessional and have no idea how to do their job right. The lady ** who did our tax forms was very unprofessional, rude and disrespectful. They overcharged us and also there was a hidden fee which we had no idea about!!! There was a $35.00 bank fee which ** did not specify during our appointment and when she was confronted with this, her response was, "Just like you didn't clearly mention you didn't live in NYC for 1 full year, I didn't mention the $35.00 bank fee." Her response was childish, unprofessional and irresponsible. And just to point out we did mention that we just moved to the area and my husband and I use to live in Texas hence our W2 form clearly shows that my husband was making income in Texas!!!!!!

I have used H & R Block for almost 12 years. I honestly haven't paid attention to the cost but I dropped off a simple return - no dependents, rent, only a dental deduction. It cost $322. I do not remember paying so much in the past. I asked the office why it cost so much and they said that is what it costs. So I called the customer service main number to ask why is the cost is so high. I had a woman who seemed to understand and filed a RES claim, and gave me the claim number and said I would get a call between 3 - 5 days. After 5 days, no call, I called the 800 number again, and spoke with this guy who couldn't find my claim, but kept asking for my email address so I can fill out a survey how he handled the call. I asked, "what is my RES claim status you said you can't find," he says, "I found it they will get back to you." Called again yesterday, they couldn't find my claim and the rep was awful and I asked for a supervisor. Who was helpful said they couldn't find my original claim and opened a new one.

I did my taxes in Quesnel BC last year and year before that and the heaffer that did my taxes ran ahead on her own and had my direct deposit taken off my child tax credits (2 cheques worth $936/month) and my GST after paying her what I owed. That was already in question because every year I've done taxes. I've always received apx $400/year in tax returns the same day cash back. So when I ended up paying $100 and having over $1000/month in cheques put on hold until I could pay her the $50 I owed for last year. I was angry. I asked her if she could really do that and if it was necessary and she said yes. She could and she had to do so.

I went to their office in 2010 to have our taxes filled out, paid 244.00. I received a letter from the IRS in 2013 letting me know they were never filed. Once they were filed we were told by h&R block that we owed a large amount to the irs so we paid it to South Carolina and North Carolina because my husband had worked in both states. We overpaid so we were penalized for it. I have been trying to get a refund for them doing my taxes and a refund for the fees I incurred because of them. They keep giving me the run around!!

I have had this company do my taxes for years. This year, without even mentioning anything, my cost increased almost 50%. In 2012, I paid $162.00 and this year my bill was $241.00. No explanation!! I was in shock. Are you kidding me??? I have since emailed my local agent asking why and have yet to receive a response. I will NOT be returning next year.

The agent working on our taxes this year messed up so badly not focusing on the numbers and reading that she had to get her boss to look it over and make required corrections. After the boss looked it over and they were "positive" everything was correct we mailed off the necessary documents and wait for refund. Well refund was taken by IRS because of a previous earned income tax for the year before. The agent sees where she messed up on the previous taxes but still wants to tell me that I owe them when she never told me to begin with that they were owed.

I have had my taxes prepared at H&R Block for the last several years. I will definitely not be giving them my money in the future. I received a letter from the IRS stating that I did not turn in a form with my 2012 taxes and I owed $1043. My fiancée took the letter to the office I had my taxes done at and showed it to one of the employees there. The employee pulled out that specific return and stated that they didn't have a copy of the form either. My fiancée then went home and pulled out my paperwork and lo and behold, the first form that was stapled on top was the form in question. She called the local office and was told that because the "peace of mind" was not purchased, the only thing they can do is refund the preparation fee and the interest that the IRS is charging.

Last year, H and R Block charged us $144 to prepare our tax return. My husband does all the preparation work ahead of time. All H and R Block had to do was insert the information into the computer. This year, we were charged $324 for the same amount of information. They said the increase was due to the amount of forms we had. We had the same amount of forms as last year. They consider a "form" as anything they enter into the computer, therefore, each W2 is an individual form, cash donations, church donations, medical bills, etc.are counted separately. I have contacted them and talked to several people, and they have all refused to give me a full or partial refund.

Charged $445 for tax preparation this year when I was only charged $99 last year.

I went to H & R Block here in Charles Town, WV Saturday, 03/08/2014 to have my taxes prepared. I've used H & R Block numerous times over the years, either online or brick and mortar. The lady was quite nice and told me the fee for me being single, no dependents, don't own a home or have a mortgage, no itemizing, made less than $50k for the year 2014, would be $115. This would include the $35 fee for direct deposit into my bank account. I could live with that. But this year was different because I had made some Stock Trades on Etrade trying to learn the Stock Market, almost all losses. A few Gains (I lost over $1800 this year in stock trades because I'm new at stock trading). The lady said for me to leave the paperwork with her, it would take at least an hour. She also stated that H & R Block charges $3-4 per stock trade, something about charging for each line that had to be filled in but she could do it a different way so that I wouldn't get charged like that. She would take care of it. Wrong!

I have been a satisfied customer with H&R Block, working with Billy ** at the Kirkland WA office, for the past seven years. Due to Billy's retirement and a planned relocation to the Kent area, I set up an appointment at the Kent, WA office with **. At my arrival, I was welcomed by the receptionist. Although ** was present and not engaged in any activity, she did not acknowledge my arrival or my presence. After a few minutes, she went to the computer and after a while, staring at the computer asked, "Dropping off or staying " Not knowing who she was talking to, I did not respond. She then looked up and repeated her question. After I responded, she replied after a few minutes, "Okay to come in". She also did not respond to a question from the receptionist as to whether I could bring my dog into the office and eventually responded to her with a monosyllabic "no".

Went to H&R Block. My husband only had 1 of his W2s. He told the person at H&R that he would bring in the other. The person at H&R started to put in our info into the computer and then all these questions popped up: How did you feed your family? Have you ever been arrested and have you ever been arrested for drugs? Are you a gun owner? We ask what does this have to do with filing our taxes, the person at H&R said it was the IRS asking this. I have talk to other friends and family that had their taxes done, they didn't have any of these questions asked of them. So why is it that they asked us? Maybe because we have a Hispanic last name or if not, then why does the IRS need this info? Not good.

First off, I filed my tax return Feb. 4th last month. I was not too happy with the service, my tax preparer was nice but not too sharp. That's not why I'm pissed off. It's been over a month my tax return was accepted Feb 12th and said my check would be mailed within 21 days. I live in Cali so it can't take that long... or so I thought. I called H&R Block, went into the office and still no good answer as to why I haven't received my money and the IRS did their part already! The customer service rep told me my check was direct deposited into a dead account and had been sent back to H&R Block and they just remained it. Ha ha that was last week, they said it's been over 10 days nothing still... I want my money. I shouldn't have to deal with this nonsense. I paid over 400 dollars to get screwed. Thanks H&R Block for nothing. I should be reimbursed for this problem that's all H&R Block's fault.

My regular H&R Block tax preparer was taking a year off due to health issues. She was a very nice individual and for the last 10 years, I was always confident and comfortable with her. A new agent handled my taxes. Instead of getting a refund, I ended up owing about $2500.00. How can this be?!? Nothing had really changed from the previous year in my income.

I went back and looked into how much my wife and I have been getting charged by H&R Block since 2007. To say the least, I was stunned! We have fairly simple preparation. 3 W-2s, and a K-11 (?) for oil royalties. We do not itemize, do not get the refund anticipation bs, do not get "Peace of Mind" added... Every year they have charged us roughly $600. Why did I just now decide to look into this? I feel like such an idiot! For starters, I thought about doing it myself this year, as the lady that did it every other year from H&R Block passed away last fall. So yeah... I will give it a shot myself this year. Ridiculous!

I went to H&R Block over the weekend to file my taxes. A simple return made under a thousand and they charged me $191.00. This is highway robbery. I want something to be done to these robbers and others like them. Then they claim not to have RAL anymore. If I did have a family emergency I would not have went to them. I am so disgusted. Like I had that to give them.

A single mother that I help out sometimes went to H&R Block in Hornell, NY 14895. She has gone there for years. They charge her $260.00 to do her tax return. They have all her previous returns to use for reference. She takes a W2 with her and she has no expenses to declare. This is robbery.

My wife and I went to H&R Block because she is a traveling therapist, and we wanted someone to help us understand what types of deductions she would be eligible based upon her profession. We were more than willing to have H&R Block files our taxes, but we knew that we didn't have enough information to file that day. The rep introduced herself but did not shake my wife's hand, not sure why. Within 5 minutes of sitting down, she asked if we would be filing today. I explained just what I said above, "We're not sure we have enough information to file today." We proceeded to ask a few questions about my wife's work.

I had my taxes done at the location in Lindenhurst, IL for 3 years and had no issue. However, in 2013 I had them filed at the location in Franklin Park, IL on Grand Ave. I was staying at my parents home for a few months to help a sick family member get well. The tax preparer at that location looked at my documents, which were just W-2 forms from my and my husband's employers. She asked me if I'd been there before and I said, "Not this location, but the another one for the past few years." She asked me why I was at her location, it was not close to my home. I explained that I was helping a family member and go back home on the weekends, where my husband still is.

I had my taxes done at H and R block on January 30th and was told they would let me know when they were accepted by the IRS. They told me very clearly that my RAC funds would be available within 21 days of acceptance by the IRS (it also states that on their website). After 25 days, I contacted H and R Block and was told there was nothing they could do to help me. I paid an excessive amount to have simple taxes done and now I am questioning the competency of the woman who did them. It is poor customer service at best.

The H&R Block Preparer never included my foreign income or advised me to file FBARs forms, both of which are required, even though I told them about it. Then my preparer told me wrong advice on how to fix it by them.

My college age son that lives in Houston went to the HR Block with a friend to file taxes. I have no confidence that his taxes were prepared correctly by a supposedly veteran that has been there 18 years. First, his taxes are very simple, he has nothing but student loans, has the student loan information in hand, he tells the preparer the information "I have nothing except student loans and a decent job". She never asked about any of the student loan information, then say she has many customers today and she thinks he is finished. She says go to the bank and get your routing number and come back. He says "why the routing number," she says "for your refund," he says "oh how much is it?" She says, "oh I'm sorry you owe $900.00."

Just got a letter from IRS saying I owe money from my 2010 tax return. Called H&R Block and they do not save return copies that far back when using free edition. Also did a mock up of this year's return on another website and there is a $600.00 difference in what my refund should have been.

My wife and I had our taxes done at H&R Block today. The person who did our taxes was completely clueless. We are a average family with a simple tax return and lady could not even figure out what to do with our kids tuition expenses. She was constantly asking for help from other people and even had trouble working the phone... seriously! They charged me $185.00 to do a simple return! Really H&R Block??? For that price I would expect service from a professional who knows what they are doing and can answer my tax questions. I have ZERO faith that my taxes were done correctly. I will NEVER go back to H&R Block and will warn all my friends and family....and everyone on Facebook. Get your billion back America.. Don't waste your money at H&R Block, get your taxes done by a real CPA.

Went to H&R Block for the first time under the assumption it would cost only $80 for tax service. Boy was I wrong, I have a simple ( state $160 FED $1600.00) EZ return and after the girl was finished she handed me the receipt after putting it on my charge card, "$202.50". I almost passed out! I asked why so much? and she said it would have been only $80 but because I have an HSA (Health savings account) that's why it's so much. She said see you next year! I said "no you wont". I have not in all my research after the fact, found anyone who has paid only $80 for their tax service from H&R Block, they simply do not exist! MY ADVICE TO ALL IS "AVOID H&R BLOCK"!

I had the same experience as Valerie of Chula Vista CA, here in Albany NY, with H&R Block. I filled out the emailed survey. My only criticism was the pricey preparation fee for a simple 20 minutes preparation, noting that this fee has crept up every year for the 18 years that I patronized H&R Block and that perhaps I will consider doing my own prep or looking for a less pricey taxes preparatory. H&R Block notified me that my review was rejected because “Unfortunately your review did not meet our guidelines for posting on our site.” It is very disingenuous to ask for input and then cherry-picking what they will post. What a sham!

I have the Emerald Card and have had it for several years. They locked my account today stating that it was fraud associated with it and I am unable to access any of my money... I was told four different stories and at this point I will not be able to get to my money until Monday... I have no gas in my car and no money in my pocket and I have a sick parent and six children... I was told I must wait until they sort things out to get my money.... My daughter will not be able to participate in Cat in The Hat day. My son will not be able to go to football practice. My son is sick and I do not have the meds I need for him... On top of all of that I was unable to shop for groceries...

My wife and I had our taxes done by a Senior Tax Advisor at H&R Block in Highlands Ranch (9559 S. University). We were in the market for someone closer to Highlands Ranch. Our experience was terrible. Prior to visiting we had asked for an estimated price for a simple tax return. They couldn't provide an estimate which seemed very shady (anyone you do business with can do this). The consultation area is a cube farm with low walls. You can hear every conversation around you and they can hear your business including social security numbers and bank account/routing numbers. We were very unnerved by the lack of confidentiality. You might as well have been at Walmart getting your taxes done.

Sticker shock. Never paid closed to $250 for 1040. Last year I paid $160. I thought they all were pretty much the same... Boy was I wrong... I will never go back to them again. Buyer beware... Ask upfront what the fees are.

I've been a Block customer for ten years now. I am self-employed and my husband is employed. I know this sounds bad, but I never have paid attention to the fees charged by Block before today. I have learned that Block uses a scale to decide what charges they will charge. It depends on the amount of your refund primarily. For example, in 2010, I paid $511 plus bank fees for Block services. In 2011 I paid $543 plus bank fees, in 2012 I paid $570 plus bank fees. Thing is, my return in 2012 was over $900 less than previous year and I had a higher fee not to mention I paid $20 more in bank fees than previous years. That got my attention as I read other reviews on Consumer Affairs. I will be going to get my taxes done tomorrow and before we get started, I am demanding a run down of charges and fees. Reminds me of the utility companies. They charge erroneous fees to everyone and only those of us who catch it and dispute it, get away with not paying it. Go figure. Nothing like good ol' Uncle Sam.

I received an email request to submit a survey after H&R Block did my taxes last week. I mentioned some positive points and some constructive criticism. After submitting the survey, I was stunned to get a reply that my survey was "not accepted" because it didn't meet their "guidelines". I mentioned that I was quite happy with the person who did my taxes, but not with the cost, and that when I asked to see a breakdown of the cost, I was told it was against company policy. I left a message with H&R customer service but never received a call back. In addition, an appointment was scheduled by mistake right next to mine and the poor guy had to wait for a half hour. It made me feel rushed that he was being kept waiting.

For the last couple of years I have filed my daughter's income tax return and had the money put into my and my husband’s checking account because my daughter did not have a checking account. Had no problem. This year the refund was deposited in our account. Checked my account the day after H&R block notified me that the money was deposited. Went into my account and was startled to see the money was being returned to H&R Block. Called H&R Block and they had no idea why this was being done. Then called my bank to question why the return was going back and without me giving my name or account number the girl told me that it is being returned because my daughter's name was not on the account. Seems as though they have had a lot of calls like mine. I then called H&R Block back to tell them what had happened and the lady I talked to this time was aware of the problem because they were getting a lot calls like mine.

I went to this office in Ruidoso NM on Thursday 2/13 and had my taxes prepared by Barbara **, she did an acceptable job. I had a very simple return. When I left I paid by check - $171.63. They ran the check, gave it back to me with a receipt and I left. Friday 2/14 I received a call stating that my check for $171.63 did not run and I needed to come back and pay for services again. I went that very afternoon at 3:00 pm and put it on my debit card $171.63 again. I asked for assurance that the check was not going to be hitting my bank and the office manager Stephanie assured me that it did not work and would not be hitting my bank.

Went in to HR to file 2013 Taxes. I was told the fee would be $100-$200 which is already I could not afford being laid off last year and having bills to pay for having children that I am financially responsible for, I should got up and left, the reason being no set fees. Taxes were filed, refund amount was shown $3644 and then the fees $333.50 and a bank fee for $34.95 for having it directly deposit in to my bank account. I will be calling my bank to ask if that fee in fact was from the bank branch. My Taxes were already filed. I felt so used it was unbelievable all they say was $$$! I had brought along a friend to also have her Taxes filed after my Taxes were filed. No way we left, she and I agreed that was Wrong! I felt scammed, my friend also felt that I was just scammed! Also now thinking back they never asked about child care, nor charity donations, medical expenses, expenses in General. Was emailed to take a survey. I was unable to submit I believe the reason was I give them the rating they deserved.

Used H and R Block at home product. Won't ever again. Tried to call them and every time I'm on hold for more than 20 minutes then I get transferred all over the place from one department to another. Never in this life time will I use them again.

Last yr I filed taxes for both my wife and I and got fairly decent returns. This past yr my wife and I relocated same state different counties, however my return was okay not a great return but I didn't owe. On the other hand my wife had a more complex return. She has multiple W2 college loan interest, unemployment, etc. Well I tried filing for my wife again online and saw things getting complicated saying she owed state and fed. She was nervous and wanted to consult a tax professional. I'm not saying the tax rep that helped us wasn't pleasant. It's the fact no fees were discussed prior to filing. Last yr she was able to get college loan interest filing married single guess tax laws changed for this yr anyway... H&R Block came up with the same numbers I did filing online for my wife and they still charged her over $200 to file.

I will never go to H&R Block again. I got charged $268 for ten mins of their time and still haven't gotten my taxes back. It's been weeks. Every time I call to talk to a manager they tell me it takes 21 days. But when I filed the lady who did them told me 8-14 days. This is the first year I've had problems with them and I will never go thru them again. I will gladly go to Jackson Hewitt from now on. My friend has gone there for years, always gets the best service and her taxes always come in on time or in the time frame they give her.

Inexperienced Tax preparer left out information and entered my banking information incorrectly, I paid for their service and asked to be refunded for the service that has too many ignorant mistakes and was hung up on and was refused service.

I have been a loyal customer of H&R Block for the past 3 years without incident except one time where I was not told about the difference between filing jointly (married) as opposed to filing separately as head of house. In turn, my now ex husband's bills were tacked onto my account and without. I had to go through a tax advocate to get everything rectified through an injured spouse's form. I decided to use H&R Block again this year. Problem is, my worker entered my account number to my bank wrong. I wanted my money directly deposited into my own bank's account instead of getting the Emerald Card because of the insanely high fees.

I have been using H&R Block tax program since 1998. I have a tax business. This year I have tried to file 8 people's return all of whom use the program last year. All were rejected! I called and no one in tech support can tell me why. I was told I couldn't use H&R tax program and to file through the mail or take it to an H&R center. I use Turbo Tax for the first and guess what - they all went thru. These people have different email and direct deposit accounts so I do know why H&R is tripping. The audit checked is clear and I ran everyone straight up no deductions. Tech collect personal info but can't tell me they are rejecting. I use two different programs on two different computers - same results.

I went in to have my taxes done at H&R Block because I bought a house in 2013 and wanted to make sure I completed my taxes correctly. I had used the H&R Block online system the past two years & was satisfied with it. The gentleman who helped me was pleasant & professional, but he had to look just about everything up, had to ask a colleague for several answers, didn't know how to deduct my mortgage points (and didn't), had trouble with the HSA form, didn't ask me if I had had a theft in the past year (I had - turns out it's a line item and deductible - found THAT out from my Mother) and didn't write off the preparer's fees (again, had to find out you could do that from my Mom).

My son-in-law had his income taxes prepared last week by an H&R Block office located in the Rivertown Crossing Mall in Grandville, Mi. $19,000.00 in income, (1) W2, (1) child and (EIC) form to fill out. Total time with H&R Block was less than twenty minutes. Total charge was $402.00 or about $20.00 per minute. Wow, what a rip off! You will notice that they won't tell you what their fee structure is anywhere. They say, "we don't know until we do you taxes."

I was first told that the refund anticipation check meant that I would receive my refund faster, but in actuality it means my money goes to their account first then mine. Also I had mine prepared before the 31st of January but it didn't go in until I contacted them asking why mine doesn't show to be received by the IRS.

I made an online appointment to file my taxes with the H&R Block near me. The H&R Block office I went to is 4020 W. North Ave in Milwaukee, Wisconsin. When I arrived for my appointment there wasn't any front desk person to greet or give guidance, and all of the tax professionals seemed busy with other customers. Nobody said a word to me. I was ignored like I never even came in the branch. I waited for about ten minutes and I asked one of the tax people if the person I had an appointment with was there. He said that she was not scheduled for that day. My question is, why wasn't I called about the schedule change? Why was her name on my appointment email if she wasn't scheduled that day? He had no answers for me and didn't even bother to apologize. What a waste of time! I left and nobody even apologized for wasting my time. I'm going to another tax service, this was my first and last experience with H&R Block.

Don't use these people. Never had any problems with my taxes until I started using HR Block. Now I'm force to pay $800 for 2010 back owe and 2012 saying owe $1900. They screws up and they should be force to pay these amounts. I will never ever used these people again. Douglas, GA and Hazlehurst, GA, don't used them.

Charged me $396 for reg W2, had $14000 in income,, then to direct deposit an extra $35. What a scam.

My family has been using H&R Block for so many years and we have been satisfied through all of them. I've read the reviews on this site and I honestly think the majority of the problems people are having with H&R Block are their own fault. I guarantee the tax pros go through enormous amounts of training in order to serve you and make sure they know what they're talking about. I see reviews stating that the Piece of Mind service is no good because it didn't do anything, and it's obviously not true. They're not going to offer a service if it doesn't do anything, and I've seen many clients saved from large charges because Block ADMITS their mistakes. Also to the idiots saying you were charged too much and had no choice but to pay it, it's their policy that if you're unsatisfied with any part of the return (including the price) you don't have to continue, therefore you can get up and walk out at any time. You do not have to pay any fee you don't want to. Educate yourself before you try to complain.

Because they are filing the backload first and since it’s a weekend, they aren't even sending my taxes to the IRS until Monday which is 4 days after I filed!!!

To be clear, this is not finished, but I do want to share what I believe to be a serious problem and how it has not been handled so far. I'll update as events transpire. I've used H&R Block for the last 4 years without difficulty. This year something weird is going on. Their on-line program is not capturing the federal taxes withheld. I have called several times and tried on-line chat with no resolution so far. Of course I can't file the return as it is. This is kind of hard to explain. There is a flag that indicates the amount owed that changes as you go through the steps. This number is about $150 more than was withheld. In the checklist in the taxes section, the taxes due is stated as about $150 less than I paid. A little odd, but, moving on. Getting to the finish line the only question is whether I want them to calculate the penalty because of serious under withholding. Whoa!

I filed a Peace of Mind Claim with H & R Block for my 2011 taxes because the IRS indicated that the preparer (H & R Block) had made an error in filling out my return and calculating what I owed. H & R Block refused to reimburse me the additional amount I owed despite the fact that I paid extra for the Peace of Mind coverage and they admitted themselves that they had made an error on my tax return. I have filed a grievance with the Better Business Bureau but my advice to consumers is do not use H & R Block to do your taxes.

I began to fill in the information for my free Federal filing and when I reached the unemployment section I was immediately forced to be bumped up to the basic which charged me $14.99. When I then filed I thought this would be removed. It was not. Then I attempted to fill in the information for the State filing and was informed, prior to processing, that it would require $36.99. It was not filed. I then went to another very well known site and went through the same process and provided the same information and received a statement informing me that there would be no charge to file my Federal and no charge to file my State. I could have filed both at no charge.

I have completed and filed my own taxes for years using different online tax services including Turbo Tax and H&R Block. In 2010, I was laid off of my job and while looking for a job for several months was forced to go on unemployment. In order to be able to sustain off of less than $1000.00 per month unemployment benefits I was forced to take money out of my 401k to pay off any debts I had above living expenses such as rent, utilities, food, etc. I was having difficulty finding employment due to the job market and the fact that my pay before being laid off was higher than the average employer in my field wanted to pay for an employee starting over.

I filed last year... Come to find out this year I didn't receive everything that I was entitled to due to the fact that the employee was fairly new! What?! Are you kidding me. Not only did she screw up my taxes but she harassed me. She got my phone number and called me repeatedly about a job offer in some other company she was working for after I told her that I WAS NOT INTERESTED! Left me voice messages and text me all the time! I should sue the company! But I decided to go to a different location this year instead of dealing with a bigger hassle. Better experience but something didn't feel right. I called the office that I filed in last year to ask a few question. Not only do they hire stalkers I see but also VERY RUDE employees. No thank you. Not filing with H&R again. I've had a fill with you.

I am a Certified Tax Preparer. I worked for H & R Block in 1986. After leaving their organization, I started my own practice. I have been preparing income tax returns for 28 years. During the past 6 or 7 years, I have obtained new clients who have previously had their returns prepared by the "Block-Heads". I have found numerous mistakes on Block-prepared returns and have saved my new clients quite a bit of money by amending their returns. Also, Block charges exorbitant fees for simple returns (which I can prepare in less than 1 hour). Please, folks, do not believe everything this company spouts. Their newest ad campaign rambles on about the $1 Billion that people who prepare their own returns left 'on the table' last year. In reality, Block wants over half of that $1 billion to be paid to them in their outrageous fees for amended returns. Stay away from Block and their national chain counterparts. If you want an honest tax preparer, please ask your family and friends and find someone who will charge far less than the national outfits, will represent you in any dispute with the IRS, and will do an honest job for you for an honest fee. Ask around before succumbing to advertising.

Two years ago, I moved near my mother and elderly grandmother to keep an eye on their well-being. I have been preparing my own tax return for the past 10 years. In light of my mother's and grandmother's fixed and limited incomes, I asked who they usually go to for tax preparation and they said H&R Block. They both informed me that they are each charged $200 to prepare their returns, and my mother usually receives approximately $200 in tax refund money, while my grandmother receives approximately $1,000 back, each year they filed with H&R Block. When I asked what type of forms were being filed, they said they both used a 1040EZ form.

When finishing up my 2013 tax filing (federal and state), the usual consent/agreement screens came up and I went through them. One caught my attention "HR Block refund deposit account fee", I clicked agree, when I got to the last page I saw (besides the $19 state filing fee) a $35 HR Block refund deposit account fee... WTF?? So I did a quick Google and it is not necessary (for me anyway) because I am doing direct deposit and in no hurry for my return. So I went back to the HR Block refund deposit account fee page, unchecked the box and selected "I disagree "... the program took me back to where I had to agree to the $19 state filing fee, fill in a few blanks and " Presto"... all is well. What tick me off is that this HR Block refund deposit account fee, right at the very beginning instead of being legal mumbo jumbo, it should have been a very short paragraph in plain English as to what it is and the additional fee...

H&R Block did our taxes for 3 years. They were incorrect and we had to pay for their mistakes. Delay the process working with the IRS, in this way they said that they can cover for their mistakes and what it comes with it. My husband and I need to take time off work to solve our issues with IRS and Department of Treasury of Puerto Rico. This company doesn't comply with what they offer and what the charge us and other people. I call this agency and you guys told me to investigate you need more cases. Looking at this website, sadly there are other with similar issues. We don't have a lot of money and we got in to a lot of debt because going to them for a service which they didn't do it right and won't cover their mistakes. I want justice. The government should evaluate this company. I have a log of events and communication between us and H&R Block since the beginning until now.

Back in the beginning of 2013, I filed for my 2012 taxes. I am a military member and went to the tax booth they had set-up on base. My tax preparer was very old, which didn't bother me at the time, until he started saying things such as: "We don't need to go over this" and "If you don't know it, we'll just skip it entirely". He ended up making me owe money to H&R Block as the return couldn't even cover the enormous bill to "prepare" my taxes. I have since gone back and checked over my taxes myself (I have no experience at all with taxes or anything of the sort) and I should have at least received a enough to cover the "preparation" and some. I will never use H&R Block products or services again.

I received notice today from the State of Arizona DOR that there was an error in my reported income for tax year 2009. Well, I knew for a fact the AZ DOR was wrong because Angelia **, Tax Associate for H&R BLOCK prepared my return. With indignant posture, I stomped into my office to find my tax return for 2009 ready to give the DOR a lesson in mathematics. Much to my dismay, I found the error was mine, or rather Angela **. A 1099 showed $2955, but she only reported $555 on my return. There was ONLY ONE 1099 and it had ONLY ONE amount on the page. No calculation was even needed. It wasn't even a transposition of the digits. It was just plain poor quality work. Luckily I had purchased their PEACE OF MIND EXTENDED SERVICE PLAN for whatever that got me. It was only good for 3 years. I can't help but wonder if H&R BLOCK knows it takes the DOR 4 years to find the error and send the notice. I won't be going back to them for sure. I can probably get better quality out of the kid that mows my lawn. He always mows every blade of grass. He doesn't miss 2400 of them.

Went to store to purchase some items & card was declined. Didn't understand why because I just got paid the day before. I checked my transactions and see at least 5 transactions from another state that I was unaware of... The bank CLAIMED they did an investigation but I seriously doubt it. I only had one card (which I still had) and nobody knows my pin. They denied my claim and I had to take a $600 loss. They sent me another card which had the same account number. I closed the account and moved to another bank. I WILL NEVER DO BUSINESS WITH THEM AGAIN. NOT EVEN MY TAXES ANYMORE. I can't afford to take another loss like that. They may specialize in taxes, but they should leave banking to someone else.

I have had a terrible experience with this company. Their "peace of mind" coverage covers nothing. After having my taxes filed incorrectly by one of their agents, I was told that H&R Block was not accountable for this. I am still paying IRS fees from 2011. This company takes advantage of young female adults who come to them in expectation that their taxes will be done correctly. I am highly disappointed and will never use this company again, and I hope that the general public won't.

On Oct 11th through 13th, 2013 - I dealt w/ 2 so-called tax experts at a local Nashville H&R Block tax office. The 1st one was literally so ignorant of the tax laws and procedures that it was staggering. She did not know many things - things of which I would consider very basic. For instance, she did not know that there was a late filing penalty for returns submitted after October 15, 2013. She said that "There is no late penalty if the IRS owes you a refund". She went on to say that there "would only be a penalty if the taxpayer owed the IRS money, but not if the IRS owed the taxpayer a refund". I told her that I didn't think this was true, but she actually continued to argue the point with me, until I was compelled to ask her to ask her supervisor. Her supervisor then said that the penalty IS due no matter if a refund is owed or not.

I recently completed my tax returns for the last nine years using Quick Tax by Intuit and tallied my projected return without officially filing. I then called H&R Block and several local chartered accountants to issue a challenge of sorts. If you can beat the return I've gotten for myself using inexpensive software, I will gladly become a lifelong customer and never file my own taxes again. The two chartered accountants accepted, being confident in their abilities as tax specialists. H&R Block, on the other hand, wanted 900 dollars up front before they would lift a finger and would not guarantee that they could beat TurboTax. The clear loser here is H&R Block and I wouldn't recommend using them until they gain a little more confidence in what they do.

I called H&R Block back in April about a quote on how much it will cost me to file my taxes. I spoke with a lady named Jennifer ** and she had quoted me around $400 and so I asked what it will cost to file an extension since I did not have $400. She then stated that if I came in that same day and signed, it will inky be $14 since they had coupon codes that they needed to use. I took the offer since $14 was hard to refuse. I rushed my husband out of work so that we could meet and sign for to get the taxes filed. However since there was an error on one of my forms so I had to request a corrected form.

I asked clearly if they were offering holiday loans or RALS this year. They told me yes and tried to have me apply for a credit card instead... WHAT? This is not a tax loan, this is a high interest credit card. Needless to say, I was denied for the credit card so I told them I would take my business elsewhere but they already filed my taxes. I was finally able to find a refund anticipation loan company this last year and I will never do business with H&R Block again. They lie. They try to tell me I am receiving a RAC.

Duvall, WA H&R office missed the mortgage interest deduction on my 2010 return. In 2012, I paid to have my 2010 return redone and was able to get another $1000 back. My attempts for over a year to have anyone at H&R speak to me have been rebuffed. The accountant I use now charges me less than H&R Block and I am more confident that they know what they are doing. What a crappy company.

I submitted a written complaint during May 2013. The complaint addressed the history of my tax processing which was not simply delayed by untimely completed because of incompetence. I brought my original source documents to an office of Chicago Ave. The receptionist did not inform me that that the particular office was a seasonal. I did not hear from anyone for over a week and no one could account for the whereabouts of my documents. I received an email from and H&R representative who stated that she was about of the submit my income tax prior to the end of the month.

A couple weeks ago, I got a call from Jennifer at H&R Block here in Anderson, MO telling me that if we come pay the filing fee, there was a refund check of $1400. Well we go to pay it and find out that nothing has been filed and there was no check... Fine. At that point, we were told the refund would be 8 to 10 days... So on call this morning on September 19th approximately 10:30 am to then find out that it's 3 to 5 weeks and because I was upset that they had lied to me they hung up on me 3 times... and while I was on the speakerphone the owner of this particular store decides to call me an ** not knowing I could hear her... Very poor service and very unprofessional. I will never use this H&R Block.

I have used H&R Block for years. H&R Block made a mistake several years ago and I had to pay more to the State Tax. So I started paying extra for the Peace of Mind policy. Last year H&R Block made a $2,200.00 mistake on my State return. I filed a claim and 7 weeks have gone by and they will not send my money. I have been told that I cannot have the phone number to Peace of Mind department and that the claim is being worked on. I have been also told that I cannot e-mail them and that the claim department can't help me!!! I want my money and I am pissed off! You want Peace of Mind? Don't use H&R BLOCK!!!!

I had my taxes done by the so called "professionals" for 2011. I just received a notice from the IRS saying I owe them almost 3,000 dollars because of unclaimed income. I will NEVER use this service again.

I paid to have my taxes done by these "professionals". The lady who did them told me I might not get a state refund because it was a very small amount. When I never received it I decided to call and make sure they were filed. They weren't! When I went back to have it corrected the last was very rude and told me it wasn't their fault! I will NEVER use H&R again!

Don't bother to go to H&R Block. Their math skills are worse than a one-year old. They wanted to charge me $400 for 3mins. worth of work and $1,200 was my total tax return. I did my own taxes with IRS help and I got back almost $6,000. Never go to H&R Block. Do it yourself with IRS help. This place is located in Long Island, NY.

I had an H&R Block prepaid card for over 5 years. They closed my card account without any warning, with a balance of $5,000 still on it. When I called to inquire about why they closed it and how I would get my money, they said that they would send the balance in a check to me. That was over 3 months ago and I have yet to get my money.

I filed my taxes but I did not have my account number with me to have my tax return deposited into my checking account, so I went to Chase and asked to be given my account number. Little did I know, the stupid man who helped me at Chase gave me an account number of another woman with the same name as me and all my tax return was deposited into that account. I've called H&R Block to try to get my money to my account and they keep telling me it's the IRS who I need to deal with.

H&R Block failed to e-file my State Tax return when they filed my Federal Taxes. I did not know until I contacted them, almost 2 months later, questioning where my State refund was, only to be told it was never e-filed... What??? I contacted our tax preparer we have had for the last 26 years, at her home phone number, to try to find out what happened. She had left the office early this year, and had no idea our taxes were not filed. This caused extra penalties and interest in paying our Federal taxes, for we were going to use our State refund to pay our Federal Taxes owed. We had paid over $320.00 to have our taxes prepared and then incurred another $150.00 in penalties and interest on our Federal Taxes. I pursued this error with a formal written complaint to H&R Block on June 3, 2013. I was informed it would be 3 to 5 business days before I would hear from H&R Block. It has now been 16 business days, and every time I call to try to speak to a supervisor about my complaint, I get the runaround. I have yet to speak to anyone who can resolve my complaint. This is ridiculous :(

Location is 337 US Hwy 46, Parsippany, NJ (973) 882-6554. I had this H&R Block "tax professional" complete my 2011 Tax returns for Federal, NJ State, and NY State. I ended up paying $1460 federal, $483 NJ, and $311 for NY at that time. I also paid $398.75 to H&R Block for their "services". Frankly, I would've been better off doing my own taxes, and I've never done taxes myself before.

My fiancee is incarcerated. We’ve been together for 5 years and since he wasn’t able to go do his own tax return, he signed a power of attorney paper and it was notarized. Ok, so I went to H&R Block because they said they would withhold filing fees from his refund. Mind you, I e-filed. They only want one W2/W4 to file on unemployment and that's it. It should’ve been short, sweet, fast and easy. Ok, I gave them all the information and I filed them. I signed all the papers with his name by my name. Ok, no problem. I got the state return probably within a couple weeks.

I originally started using H&R Block in 2006. The professional I met with was good, and I felt confident using their online eFile option for years...until this year. I'm currently an enrolled college student, and I just found out last week that not only did they screw up my 2012 return, the IRS said they also somehow messed up every eFile return I ever sent using their software. I was never notified by the IRS, the State, etc., about any issues; I found out on my own after I noticed they're having a problem with the 8863 education credits. I had to go to a CPA and refile EVERYTHING for the last few years, thanks to these clowns! Luckily for me, my returns are only for refunds from simple W2 withholding, but what a nightmare.

On February 7th, I went to the Countryside location to do my taxes on my own for the first time with my W2s from 2011 and 2012. I just turned 18 at the end of last year and never filed in 2011, so I was looking for quite a bit of information from the adviser, Beverly **. I explained to her that I did not file the year before, and though I still lived at home with my mother and my two younger siblings, I was eager to file my tax returns, but I was uneducated when it came to this topic. She told me that my returns would be simple because I was only working part-time, since I was a full-time student. Though my appointment lasted about an hour, I was surprised when I wasn't asked many questions or explained to me any of the forms she was filling out. I was given paperwork stating that I would receive a federal refund of $433.00 and a state refund of $15.00 for the year 2012, and a federal refund of $499.00 and a state refund of $21.00 for 2011. I was pleased to hear that I would be receiving this amount, even though I wasn't satisfied with the customer service I received.

This has been resolved.

I recently had my first and last experience with H&R Block. I thought it would be good to have my info on file for future needs. I usually use Turbo Tax which costs me around 80 dollars with everything included (and have never had any problem). At their office, it cost me 160 dollars and their so-called "Tax Experts" put the wrong account number on my direct deposit. Now my money is in someone else's account. They have horrible customer service and basically acted like it was my fault for not double checking the 75-page packet I left there with. I gave them a check to take the number from so I figured the "Tax Expert" should know how to read. Now I am just waiting until they get my money back from the incorrect account and deposit it in mine.

After filing my taxes, and purchasing a "Peace of Mind" policy, I received a Certified Letter from the IRS, and immediately went to H & R Block where I submitted the letter to ** prior to April 15th, 2013. I re-visited the H & R office to speak with him approximately 2 weeks later, and he stated that he was still very busy, and once the tax season ended, he would take care of this matter. I again received a Certified Letter that contained the breakdown of fines and taxes due, and it included a waiver to sign. I immediately went to the office located at 1850 41st Ave., Capitola, CA. and it was closed since tax season ended.

I had my taxes done by H&R Block, and they wrote down the wrong amount for my income for the year which put me in a higher tax rate. I have to pay them $803 for their mistake. And because I didn't pay them more money for satisfaction guarantee, I get screwed. The reason why I go to these people is so I don't screw up on them. So in the meantime, they get my $374 to get them done and don't have to refund me at least that money is wrong! I know I’m not the only person having these issues with H&R Block. So when is someone going to do something about this? They don't have a problem going after the IRS when they are in the headlines.

Tax problems with H&R Block - My wife and I had our taxes done in 2010 through a friend (so we thought was a friend) named Mary Jane **. We had both typed a letter of our deductions, as we always do, and gave it to her to make it easier on her to do our taxes. However, in January 2013, we received a letter that we were being audited for 2010 with regard to our deductions. We took our letter to H&R Block's Carolyn**, who reported Mary Jane ** and had been let go in 2010. Many of her clients were getting audited. We thought this was odd considering she did our taxes in 2011 through H&R Block.

I bought the H&R Block software because it was cheaper than their competitors with the rebate from Office Depot, turned in the UPC label, form, and a copy of my Office Depot receipt. They invalidated my rebate because of "an invalid vendor" - it had to be from Office Depot and the receipt was from Office Depot! Also, I had problems with their buggy software and ended up having to amend the return by hand. Obviously, you can't trust H&R Block to do the right thing. I would not advise using them or their software.

On 3/4/12, I went to an agent to have taxes done. I had a foreclosure last year which had to be put in the taxes. The agent figured my taxes but stated something looked wrong and she was going to have someone else look it over. I called the next day and was told to sign and pick up my copies. That is when they informed me that I would get $4,800 from feds but had to pay state $5,600, so I had to come up with around $800. I closed out my savings account and sold some stuff to get money. I sent the state their check but knew something was wrong. I looked over the return and found a mistake. I had several people look over the return and agreed that it was a mistake. I call the agent's office and had to wait until she returned from her time off. When she returned, I called several times to be told she is looking it over. I even told them where the mistake was. (I had a loss from my foreclosure of over $100,000 on the fed return they put in as a loss, on the state they put it in as profit, makes a big difference.)

I have a TVA pension which is tax exempt under Bailey exclusion. I have been using H & R to file my taxes since 2009. The preparer had no idea about the exemption and added it to my income. I just found out and filed amended returns for 2009-2011. My refund $6000. I also received my TVA settlement in 2006. My refund for 2006-2008 could be around $10000. Does anybody have any suggestions?

Horrible! My mother had her taxes done here the past few years and things went okay. This year, however, the person preparing her taxes provided her completed paperwork that indicated her return would be upwards of $1,500, which it has been for the past few years. When it came time to receive her refund, she only received $300. The worst part took place when we tried to contact someone at the H&R Block at Temple Hills, MD. They were horrible at returning calls and were completely lazy and indifferent at the issue at hand. They, as in Tom **, the so-called site manager, kept telling her that her refund is $300 and provided no explanation as to why her tax preparer initially stated it would be $1,500.

I work part-time and am a student, so I have always have an easy tax return every year. For the last three, I have used H&R Block to do my taxes. The first two times were somewhat pleasant, although I always thought that $130 was a little pricey. Boy, was I in for a surprise this year. The only difference in my tax return between this year and the last three were this year, I also tutored and received some income through a tutoring agency and thus had to fill out one additional 1040 to deduct gas mileage. Little did I know that this one small change would make their fee jump from $130 to $350. The lady I used this year was old and no idea how to use the computer, which made my appointment last way too long. Usually, we are done in 20 minutes. This year I spent almost 2 hours sitting there as she fumbled around on the computer.

I did not think twice about going to H&R Block to have my taxes done. They have been around for as long as I can remember, so why should I worry that I would not be treated fairly? I sat down in the cubicle and the preparer started to ask me questions. He then repeated the answers out loud, including my social security number. There is no way the person in the next cubicle did not hear him. After we finished he told me that the cost was 3 times what I had been paying a CPA for the past 3 years. He asked me why I had not gone back to the CPA to have my taxes done this year and that I was free to file a complaint with H&R Block, which I did. I was told that the complaint would be processed and I would hear from someone within 5-7 days. They also had the preparer call me. He called to tell me he was too busy to speak with me. Then he called me Andrea. My name is Sharron.

I filed taxes, with education credits, on February 5th. Still no refund and I still cannot import tax return into the FAFSA. I'm not worried yet about the money. I am worried I will not be able to get the financial aid my son qualifies for!

I have banked with H&R Block bank and used the emerald line of credit for over 3 years. Taxes were done with them for at least the last 6 years. As of today, they have lost all my business. They absolutely screw you on the amount they charge for tax services. But today, after paying off my emerald line of credit, they decided to charge me $5.07 interest for the time it took for my check to clear. I called and tried to resolve this, but after talking with 3 different employees (which is what you have to do every time you call) and them making the decision to lose my business over $5.07, I am done doing business with them. I am so fed up with big companies thinking they can screw everyone over and nickle and dime you out of every possible cent they can that I will enjoy when you call me to set appointment to do my taxes and I can tell H&R to go ** yourself!

I filed on February 7 and received an email confirmation from IRS on Feb 10 that they accepted my return. I'm not filing for the education credit but a form I had to file is looped into the education group. I had to pay to upgrade on the home edition to get this form. I too am still checking the status and it keeps saying it is being processed. I never received a letter, email or anything from either the IRS or H&R Block. It is now going on eleven weeks. It just infuriates me. It's my money and I want it now, or at least I should have had it well over 7 weeks ago!

I have been using the HRB online tax filing (both Federal and State) services for over 10 years. In March 2013, when I attempted to log-on to complete and file both my Federal and State 2012 Tax Returns, much to my surprise, my log-on would not work. Thinking that I may have entered an incorrect password, I entered my email address in an effort to reset the password. To my utter dismay, HRB responded with a message indicating that my email address was not recognized. I tried everything I could to reset both my ID and password and in every case, I was not recognized in their system.

My wife and I are 35 years old and we have done our own taxes through college and grad school. This year, things got a little more complicated because we lived in multiple states and started fellowships for which taxes were not withheld. We thought the responsible thing to do would be to get a "professional" to do our taxes to make sure we didn't make any mistakes. In the end, we spent $400 and far more time and stress to teach an unqualified "tax expert" how to do our taxes. We started going to H&R Block in November to make sure we were way ahead of the game, but our taxes finally got filed on April 15th only with a lot of pressure from us in person, in email, and on the phone.

I have had H&R Block do my taxes for the past five years. In 2011, I paid $568 for my return and today I paid over $800! I was flabbergasted, to say the least. I was told that I completed less forms than last year, but since I waited until today, there was a surcharge. I wish I would have been informed prior to my appointment. Nothing was mentioned about increased charges, much less a surcharge. There was nothing I could do but pay!

I amended my 2nd W2 the day before the deadline & I called & called at least 10x or more just to get my refund process correct! And these people are so very helpless! They ain't worth a ** & no good for answering or resolving customer's tax errors. On the scale 1-10, I rate it at a ten negative & it's still going on today & I have not gotten a thing resolved at all. I've been hung up on numerous times; I call back & there is a 45-minute wait or longer & I still cannot get a right answer. I either keep getting transferred to another department or hung up on. After I get my amended tax refund resolved (if I ever do), I am deleting my acct. with H&R Block & I don't want anything to do with them ever again to this day forward. So that is why I don't recommend H&R Block to anybody to do their taxes & other important things at all.

Last year, our charges were $172 at the same office where we had this year's taxes done for a total of $242. Always ask what the fee will be before you ask them to complete your taxes. I will never go to H&R Block again. Totally a ripoff for the time they spend with you.

I went in to have my taxes done. After 20 minutes of the tax professional typing in numbers, she then tells me that my fee is $250! I was outraged. Not only do I owe, I always do, but they charged me all of that for 20 minutes! I then left and they called and offered me deductions! I am outraged. I pay my taxes, plus some! There are people that sit home and make more money than I do, and I am being punished for working for my family.

I made an appointment at an H&R Block in NYC weeks ago for today, April 13th, for a free second look. My original tax guy way overestimated what I owe for my quarterlies and I want a second opinion. I called this morning to confirm my appointment and they told me it was cancelled. They didn't even call me on their own. I had to call to find out it is cancelled. They said someone else in the office could see me, but I specifically made an appointment with a senior tax advisor with 15 years of experience and who specializes in what I need. I have very specific needs as a self-employed/freelancer to discuss with someone experienced not just any tax associate, specialist or advisor.

I made an appointment with H&R Block in Shawnee, Oklahoma for 9am. I arrived and they said, "What appointment?" The lady named Rhonda is very rude. We are sitting here still waiting and we are looking on the internet for another person to do our taxes. I am just disgusted by their customer service! They made me feel like they are doing me a favor by being at their presence!

I went to a H&R Block tax professional to file my tax returns online. Mine is a simple case with no complications. That person did it online and asked me to approve online but their online system has some technical problem and it is not allowing me to approve. It keeps asking for spouse's PIN and spouse's 2011 AGI even though I am filing it as "Married filing separately". It does not provide any box to enter spouse details. I tried to call their support desk on the same number they have given on their website. They are so pathetic. Every time I call, they keep transferring to different places telling they are bank or digital or online, etc. The tax professional who filed my return wrote a very simple mail telling she cannot help me in any way. This is the kind of service despite of paying $410 as fees? Definitely, I expected a professional service. The tax return deadline is approaching but I don't know what to do.

I have used H&R Block for several years. I recently moved from one side of town to the other and decided to use the location closest to me. It was a big mistake! It was the same paperwork, the same job and they charged me $150 more, almost $500! The tax preparer was horrible and did not know the software, did not ask any questions, did not help in any way and then to insult me with a $500 bill? It's horrible. Even worse, when I spoke with the manager, he completely ignored the fact that other locations only charge $292 for the same forms! He refused to do anything about it. I will never set foot in an H&R Block again and neither should you!

After my father passed away in January, I took over the financial details of my parent's estate. I took the 2012 taxes to the local H&R Block office to the "professional" who had done their taxes for years. For convenience, I had the agent do my taxes as well. Both taxes were done in timely fashion - brought my widowed mother to sign her return and I signed mine. We're told we would get our refunds in about 3-4 weeks and paid $470 for the two returns. My mother got her return back in about 3 weeks, which was great. After one month, I still haven't received mine and went to H&R Block's "Where's My Refund?" to check. I plugged in my name, SSN, birth date and refund amount. A message came up "refund not found."

I had to do an amendment on my taxes for my student loan, and the employee did not do it right. He didn't send the papers in there that was needed to send to IRS. They shouldn't be handling taxes for people if they do not know what they are doing. I am so sick of these people it isn't the first time. A while back, someone sent me something about a lawsuit but I ignored it. I was going to give them the benefit of the doubt, but I am done with them people. This happened in Lancaster Ohio 43130. My name is Sharon ** and I was depending on that check. Now, I have to wait more time because IRS sent it back to me and I had to get the proper papers. I paid them good money to do my taxes. Now do something about them. If a lawsuit comes up, I want to be included in it.

I purchased the H&R Block Premium software. At the end of the e-filing, it states: "E-filing your federal return is free with your key code, which you can use up to 5 times. Otherwise, it costs $9.95 (sales tax might apply)." Upon me e-filing the sixth return, the software would not allow me to e-file and pay the $9.95. I feel that is false advertisement!

I've had a hold put on my debit card which also contains my weekly payroll. No one will let me know anything nor will they even make an attempt to call me back.

I had H&R do my taxes a few years ago. It was a disaster. I'm going to make this short and sweet. They do not file retired federal employees, who are also on disability taxes, correctly. I sat and did my taxes with the lady at H&R. When I got home and realized how much my refund was off, I ended up going back to the office and literally sitting and doing my taxes with the lady two different times. Then after all that, they still didn't want to refund my money for doing my taxes wrong. Here's a big free hint: I contacted the head of the marketing department with H&R and I got my money back within a day.

It took me one minute to get a live person to talk to about how to correct my state refund. The software was not right. Of course, Manager Barry ** kept filling my state refund. All was needed was the page 4 to be faxed. He said he cannot get in touch with them. I took out my phone and the lady told me to fax page 4 for the car tax. I went through weeks of this and they offered me half off next year. All I want is a $15 or $20 gift.

I went to H&R because my taxes for 2012 were somewhat complicated, I thought. I went and talked to a "tax professional" who knew absolutely nothing and he was like talking to a blank wall. My income from 2012 was less than $10,000, and he quoted $634 to file my taxes. Obviously it was a short visit to that office. I went home and used TurboTax and paid $89.99 for the Federal and State. I'll never bother with H&R Block again. They should be known as Huge Rip-off Blockheads!

I filed my taxes this year in February and was supposed to be claimed as a dependent since I am a college student living with my family but was instead listed as claiming myself after telling the guy that I was being claimed by my dad. I took the returns to be amended and was told I owe around $84 and that was it. Naturally, I assumed that was what I owed to the IRS because I have never had to pay taxes, but instead I had to pay for their fees even though they messed up on their end and I have to pay a lot more to the IRS which was never specified to me. I called the office I went to and after being passed on to three different people there, I never got an answer as to why I am paying that $84. I have never had problems with this company in the past, but they just lost my business with their incompetence.

I am contacting you because of a serious data security, privacy breach and due to invasion of my personal information and I’m unable to sleep or stay focused on my job. The breach of data and privacy began when the tax preparer gave my tax information to another customer. The information breached contained my bank account information, social security number, and many other documents. My consumer rights have been violated.

In 2008 I went to my local H&R Block to file my 2007 taxes because I had recently withdrew some retirement/ESOP money from my old company and had put it in an IRA. There was a lot to be done with the taxes and I went to H&R Block because this was out of my realm of knowledge. After a few days of having my taxes, the guy said I am ready to pick them up and I got a very sizable refund, because he told me I had paid too much taxes on the money which the investor had told me it was better to overpay than not enough. So I thought okay, great. I went on my merry way and even purchased that "piece of mind" stuff with H&R Block just in case the IRS came back.

I e-filed on February 7, 2013. It's April 1 and I still have no federal or state refund. First, when I filed, I got an email saying that there was a problem and to call. So I called and they said they would research. Two weeks later, they say I can't file with them and apologized. Well, I already filed so I can't just go use Turbo Tax. So I called back and it went to research again. Then they told me that it was on administrative hold. I asked what that meant and they didn't know. So it was back to research. Finally, it went through and I am still waiting. I got laid off on February 18 and I don't go back to work until April 17. I have no money and I have bills to pay. They royally screwed me. They never admitted what the problem was but I will never use them again. It's April and there is still no refund. You've got to be kidding me!

I decided to go to H&R Block because of the advertised refund anticipation loan check. I filed my taxes and paid them almost $200 for their services. I got the RAL check minus the $200 and was told that I didn't have to worry about anything else and that my refund from the IRS would go to them. Months later I received a bill from H&R Block for the same $200 amount that they took out of my refund check. To top it off, I found out that I owe the IRS $300, which was taken out of my pay checks! How did that happen? Why did H&R Block charge me twice for their services? What did they do to my taxes that made me end up owing the IRS $300?! What the hell are these people doing over there?

I filed my taxes with H&R Block on February 15th - after they were supposed to have resolved the problem with the Education Tax Credit. My federal return remains unprocessed. I have requested the local branch to return my $330 filing fee when the return is processed considering H&R Block was at fault for a problem they were aware occurred on their end. If a class action lawsuit is in the works, count me in!

I filed my taxes through H&R Block on 1/23/13. They told me I would receive my refund in 21 days or less. It is now 3/28/13 and still no refund because H&R Block who states on their website that they will hold all returns until the IRS accepts certain forms (8863) sent my return in 3 weeks early anyways. The IRS stated on their website that those forms would not be accepted until Feb. 14th, because they were still in the process of updating their systems. The IRS received mine on 1/25! Because H&R Block ignored the IRS and sent my return to the IRS three weeks before they were accepting them and used the old software, some of the answers to the questions on my return were left blank.

I called in to a local H&R Block office and explained to the lady that I needed to file taxes for 2011 and 2012. I made it clear to the lady that I spoke with that my taxes were not complicated and that I would only need a standard 1040 and Itemized Deduction sheet for federal and a basic state return, all of which I would normally do myself. But since I needed two years of taxes files, I needed assistance in understanding how to go about dealing with the IRS, calculating interest and penalties, setting up a payment plan, etc. When I asked how much the charges tend to run, I was told that it's based on the number of forms required to file and that she would go over all of that with me after looking at my tax situation. She did say that simple returns can be as little as $45 and some returns could be as much as $500 but again, she'll go over all of that with me in the office.

This is the first and last time that I will ever use H&R Block to do my taxes! I filed my taxes with them on February 18, 2013 and was supposed to have my refund e-filed with my return going directly into my bank account. It is now March 27th and I have yet to see my refund! Apparently, their software wasn't correct when doing the child credit portion, which I had to find out through the news rather than them! When I contacted the office that I had used and was questioning them as to when I would possibly receive my refund, I was told that I would need to contact the IRS, that they could not help me, and then she hung up on me! I find the people working for them to be rude and incapable of doing taxes properly! I think that H&R should be held responsible for their mistakes and refund everyone's fees for tax preparation, plus the interest that they have lost out on due to their mistake!

I filed my refund this year and I had to wait for the IRS to accept the 8863 form. The IRS said that it's a problem within H&R Block software. This caused a delay in the refunds. I also have my payroll check automatically deposited with H&R Block Bank. If they know that there is a delay in the refund, please tell me why they took my payroll check. I just received an eviction from my home because of this matter and what do you think they are doing? They are telling me that there is a process I have to go through in order to get the funds put back onto my account. I'm going to be out on the streets when this process is still going on when they can click a button and put the funds back onto my account but no, they don't care. If I would have gone to another tax preparer, this wouldn't have happened so thanks to H&R Block, I'm out on the streets.

I stopped using H&R Block services for several years and, boy, did I regret going back. The "tax expert" ended up being a former co-worker (she & I worked retail together) so that should've been a sign of things to go wrong. I was charged over $200 (including fees). Three weeks went by with no refund. I called several times to speak to the "expert" but she was never available. When I finally got in touch with her, she couldn't explain why it was taking so long. She called me later only to blame it on the IRS. I later found out (via news) that H&R botched returns using the education credit so therefore the IRS was reviewing the return and I know I have to sit and wait for my refund which is already past a month since I filed. Needless to say, I would never use their services again.

I am in the same boat as everyone else. I have been using H&R Block for years with satisfaction but not anymore. I will not use them again. H&R block is the only company that did not update their software. I’ve called both several times and have never gotten the same answer twice at any time. It sounds like some sort of scam to me. I filed on Jan. 23. H&R Block did show me that my taxes were received, accepted and approved by the IRS on Jan 25. That’s not what the IRS said. No one is assuming responsibility for this mess. There are over 600,000 people waiting for their money and need it. A friend of mine may get put in foreclosure because of the delay.

I have been doing my own taxes for years and had a great accountant prior to that. (Still be with him, but he passed away - taught me a lot!) We had a situation this year with a simple 1099-A on a second house we had to give back to the bank. I did them myself and came up with a decent refund, but I wanted a professional to take a second look as I was a little uneasy about it being a first time situation. After 3 weeks of calling to see if they were ready, he finally said we could come back. (We didn't want drop off service as we usually sit down with a "real" accountant and be done and filed in an hour. We didn't have an option nor asked for one.) We were then informed we owed the IRS $250.00. We argued and said that was impossible and was no way. He wanted to know how I came up with my figures. He wanted us to file and pay then we would figure it out.

I've used H&R Block tax software for about 15 years and have encountered several issues through the years, but this is the worst yet! After completing the 2012 interview process, the software showed "no errors", so I e-Filed my federal return. It was rejected by H&R Block. I followed the instructions ... Start at Welcome and go through the entire interview process. Again, I had no errors. I e-Filed a second time. Again, H&R Block rejected my filing. I called and a representative told me that there was a software problem. He escalated my case, gave me a case number and told me I would receive a call within 72 hours.

I filed my taxes with H&R Block on January 23, paying $248 for preparation, with the understanding they wouldn’t be accepted till January 30. Later I was told because I had education credits, my return was not accepted till February 14. The twenty-one days have come and gone. I called H&R Block several times and they always say, “Maybe you will get it next week.” I called the IRS myself on March 21 and was told because of the glitch with H&R Block system, I was definitely one of those being affected by the long delay in my return being processed. According to the IRS, it could be an additional 4-6 weeks from March 11 before I see my return.

My taxes were prepared by an H&R Block professional on February 13th. They were accepted by the IRS on February 16th. Three weeks later, my refund was still in processing status so I asked my tax professional if there was a reason it had not been processed. She told me that it was 21 business days, not calendar days. I assumed she was correct because she is a professional. I waited another week. I had then heard about the problem with the school credit submission and saw on H&R Block website the letter from the CEO that they had made an error. Armed with this new info, I called the IRS and found out that indeed I was one of the 600,000 lucky ones. I went back to my tax professional to ask if there was a reason for the delay. She went so far out of her way to look up my status on the H&R Block site (something anyone can do) and tell me, "Nope, everything is okay and you were not affected. It says right here on the screen that it was accepted on Feb. 16th."

My dad, my sister and I went to H&R Block on the 16th of Feb. 2013. They have messed up on my sister's taxes and my dad's. This has cost us money we just don't have and this has cost us great harm. We have to get a new ticket for the car for one more year of service and bills we have to pay with that money. We have been denied 3 times because of their screw-up!

I have been filing with H&R Block for over 3 years. I filed my 2012 taxes on February 13th. IRS didn't accept my return until the 15th. Twenty one days came and there was no refund, no status change, and no call from H&R Block. I heard from my family member that H&R Block messed up on returns. I called the corporate office in Kansas and they said there was an error between the two systems, and they can put me down for a complaint. I told them I want my tax fees returned to me. I made a call to the office, and they claimed that it wasn't their fault and it was the IRS’ fault. I asked why they didn't call or send an email; they couldn't answer that.

For real? Over a half million people getting shafted on our taxes? The same money the IRS has used all year for free with no interest paid? The same money we had to pay to file and get back "faster"? Okay, so does this mean an all out class action lawsuit or is H&R Blockheads refunding us with a little incentive to even think about returning. I mean they have the "accuracy" test at the end of the preparation and a test for audit. I want my money back and extra for not being able to pay for school, bills, etc. Thanks for nothing H&R Blockheads. More than likely you won't take care of us little guys, but should take a hardcore look at what you stand to lose. I see you going down, down, down. Half million people times all those fees you won't get next year. Ha!

I did the H&R Block Online free version for my federal and was able to submit them on February 14th. Due to them transmitting a blank college credit form, which delayed my return, I just got it back today but unfortunately, it was $537 short (that is after the $60 they charged in state filing fees.). I called them and they asked me if I had an Emerald Card which I never have had. They said they took it for that. Then the lady said, "Wait it shows your card number as NA."

Upset with entire situation. All of my friends who used Turbo Tax have gotten their refunds... I am still waiting even though I paid H&R Block $300 to do my refund. I called and they told me they do not know when I will receive my money; I have to call the IRS. I thought the whole point of paying someone to do you taxes was so you did not have to deal with the IRS. If I had filed for free or it was $50, no big deal. I would not mind an error or having to wait. But the fact is I paid a lot of money. I work in customer service, and if I did something like this and did not compensate the customer for my error, I would lose their business. Therefore, I will not be returning to H&R Block in future years... Looks like Turbo Tax will make a lot more money next year!

My only experience with this H&R Block was over the phone, which was unpleasant enough for me to decide not to do my taxes through this company. I asked for an estimate of what a basic tax return would cost, and the lady wouldn't give me an answer. I explained that I was only looking for an estimate, and she said very firmly, rudely, and slowly, as though I were getting out of hand or I were stupid, "Ma'am, I cannot give you an amount over the phone." I'm not sure if this is their policy, or if this lady was just being difficult. Either way, I'm going somewhere else to do my taxes.

I went to a franchise of HandR Block at 6913 Cullen. I still haven't received my check. The preparers are rude. The preparers bring their kids to work with them; you cannot hear because the kids are hollering and playing. You can even hear them in the background when you call. There is one preparer who has a son that she has no control of. He is always in the preparer's face while you are trying to do your return and she has a baby that she is always trying to get somebody to hold. This location is not a good example of HandR Block. I don't recommend this location for business. It is a good location if you don't want your business taken care of professionally.

I went in to our little H&R Block in Collinsville, OK and they did two returns for me, for 2010 and 2012. We simply had a couple of different W2s and a 20% percent off preparation coupon from our local newspaper. While the accountant was figuring our taxes, we asked several times how much it would be for the overall costs, but she wouldn't give us an answer until the very end of the process (when we had already filed electronically and it had been sent). Then we were finally told it would be $550 and that was with a 20% coupon figured in supposedly - and that was for 2 simple 1040 forms to be filled out. So I guess the whole total would have been over $600 if it weren't for my coupon that saved me so much - not! That's not too bad for a total of 1 hrs worth of work. I later talked to another H&R rep and was told that they would have charged $400 and even that was very expensive.

On February 18, 2013, my wife and I arrived at the H&R Block office in Hollywood, Florida. We provided their tax representative all bank statements, receipts, and related documents to prepare my 1040 for the year 2012. H&R Block electronically filed my return and to my disbelief, I was informed 5 weeks later by the IRS that our tax return would not be sent to our account due to an error made by their tax representative. I took my return back to H&R block and my wife and I found out that an error of combining both our son's college financial credits where done in error. This error caused not only a delay of my tax refund but a variance of $597 due the IRS. This is not a computer error. The IRS defines this as human error. I will not see my tax return for months. This delay will cause me and my wife great harm.

This was a total waste of my Saturday. I spent 2 1/2 hours with a tax professional, only to be told when we were winding up that the fee would exceed $600 plus additional fees for amending after a late K-1 from an investment became available. A fairly simple return for my minor child who had passive income would be more. How much more, she wouldn't say. As I told her, the guy I'd used for the past 28 years who just retired charged me $400 for everything including the amended return. This is highway robbery.

I'll make this brief! H&R Block was terrible. I paid $361.50 to have my taxes filed by professionals. I waited over a half hour to be seen after setting up an appointment (walk-ins coming and going). I didn't see the woman I made the appointment with. My federal was filed, but they couldn't finish my taxes (state) because the girl didn't know how to file a Montana tax return. I had to file an amendment (to the federal return I had just filed!). I had to call them to see if it was ready (9 days later). I was given an amount of $2,552.00 for a federal refund. Then told it was $450.00. Then told the $2,552.00 was a refund for the original federal return and the $450.00 for the amended. I wasn't given a copy of the original federal return. I had to go get it and still waiting for a refund as of today 3/19/13.

Apparently, H&R Block's e-file system did not submit all of the answers on the Education Credit Form 8863 this year. This causes the IRS to send a notice asking for the answers and causes a delay in processing a return by 4-6 weeks. Not only did H&R Block's system fail to do its intended job of submitting all of my return to the IRS, but they have failed to acknowledge their issue. Take some ownership H&R Block!

This was my first year doing my taxes on my own. Usually I just went with where my parents went. Now I have been waiting for 5 weeks - no federal return. I got no emails or calls from them. So I call them and all they say is there was an error and they are fixing it. I have a 2 thousand dollar school bill here coming in 3 days. How am I supposed to pay this when I should have gotten my check like everyone else did 21 days after they file? I will never be going back to H&R Block. I believe they should return our tax fees that they charged for prep.

We have used H&R Block at home for the last three years. This year we filed on January 1st and it was not put through until the 14th of February. And now the 18th of March, we are still waiting for our tax return. We were told that there was an error in the H&R Block software and the education credit form, and we are going to be waiting until April 24th at the earliest to see our tax return. And even then, they want to hold our money for up to seven days more before sending it to our bank. We will not be using this company to file our taxes ever again. They never called us to let us know there were any problems. And when we contacted them, they had no information to give us and were unhelpful and would not admit any fault was theirs.

My husband and I went in to the Covington office on Saturday to have our taxes done by Liliya. We were both very disappointed in her lack of knowledge regarding claiming a vehicle purchased from a private seller. We also did not appreciate her not adding the receipts we brought in for work expenses. My husband and I are both quite upset and questioning why we are paying to have our taxes done when the customer service was so poor. Thankfully, we had to return on Sunday to finish our taxes and worked with another agent. She was pleasant and more knowledgeable. We were able to file taxes on our privately sold vehicle with her. Due to the poor service, both my husband and I are very hesitant to return for our next year's tax return.

Just to start, I have been filing with this company for the past 4 years and I will never file with them again. I filed my taxes this year on Feb 3, 2013, with the 8863 educational form. Today is March 18, 2013 and I still haven’t received my refund. I noticed something was wrong when I noticed on the “Where’s My Refund” website that mine didn’t have any approval date as to when my refund would be in my hands.

I have used H&R Block Offices in upstate New York in the Queensbury area for years - this will be the last. I went and filed my taxes on January 16, 2013. Being a single mother, I liked the fact that they have stated over the years; get your returns faster and back within 21 days. This year, they are a joke. I have been waiting 3 months for my return. I did my return and filed it on the 31st of January when the IRS opened to accept returns. Weeks went by and still no return. I called and they said they were sorry, but the return can't be filed because the college credit paperwork was not ready.

I have used H&R Block for 12 years more for the tax preparation security, but their prices are outrageous and they have made a major error this year with my taxes. Last year I paid nearly $400 for unemployment, a dependent, and education. I went back this year because they have reduced prices. Needless to say, it still cost me $350, which I paid cash with the understanding that I would have my taxes in 21 days the latest. Let me also add, in addition to paying for your tax fees, they also tell you to pay for an additional "peace of mind" for another $39.99, and if you want direct deposit, it’s another $39.99 (outrageous). Now it has been a month and I have not received my refund and now I am being told it will be an additional 6 weeks because of a software error with the IRS. I am expecting a full refund on my tax preparation fees since my taxes will take in total almost 3 months because of their error. I could have completed my taxes on Turbo Tax and had them already. I have called the district manager to discuss my refund and I have received no return phone call and no response from them. They are unprofessional, too expensive, unreliable, and irresponsible. I will never use them again. A total nightmare.

I filed my return in early February and was told it would only take 21 days to get my return. I called H&R Block and they said it was the IRS' error. I was on hold for 1 hour and finally spoke with the IRS to find out it was an H&R Block error! Now due to their software glitch, I will not get my refund for another 6 weeks!

I had my income tax prepared in the H&R Block office in PA and it was supposed to be direct deposited in my checking account. H&R says that maybe the numbers were off and it couldn't be deposited and in that case it would have been sent to the office where the return was prepared on Feb. 22, 2013. I called my bank and she said that they would have seen where the IRS would have tried to deposit it, but no signs of that happening. So, he (from the PA office) said he would send the check to corporate where they would issue a new check to send to me in another state. I called today, which is two weeks later, and no check came to them.

I have been a customer of H&R Block for several years. I've always gone to the same tax preparer in the same office for years. I was very satisfied with the work done on my tax returns until this year. I noticed that my tax preparer liked to talk throughout the tax preparation process. At the end of the day, I was billed an exorbitant fee because he took so long getting the tax return finished. He chatted and was running the meter. The "shop talk" my tax preparer was making made the clock hours increase; thus, making it look like he was working all that time. He had done so well in the past that I was willing to give him a break, but I did mention that it was very expensive sitting while he made small talk. Silently, I said I would be doing my taxes myself or going to a CPA next year.

I filed with H & R Block on Jan. 28th, then got information on Feb. 14th. It was finally accepted. Now it is 20 "business days" since Feb. 14th and still nothing except since they have run out of time, they're blaming everyone else. I needed my refund weeks ago and want it now, as well as my $300 filing fee back. This is BS.

I have also used H&R Block forever. I have never had a problem getting my refund on time. I am in school and I am one of 600,000 whose returns are being delayed because of my educational funding. I filed my taxes at the end of January and expected my return in 21 days. Then I received a letter from the IRS about the form 8863, I guess, in regards to my educational expenses. I needed the money to pay my balance at school, but guess what? I'm still waiting on my return. I am upset and I know things happen, but I agree that they should refund some of our preparation money back. I'm very unhappy.