Flagstar Bank Reviews

I was looking to buy a bike so I submitted all the documents they had asked for. And not a response at all. I don't understand why I wouldn't receive a response. Oh well I banked with them for over 10 yrs and I will close all my accounts because this is the most unprofessional business.

Delay after delay. A simple lot line adjustment has taken years now. The Partial Release department is hard to contact, seems to make up new processes as we go, and has made this simple adjustment into a mess. Almost two years in Flagstar wants a notarized release for my title company to be involved despite being involved the entire time. New request after new request. Get it done, Flagstar! This is why people hate big entities.

As a rule of thumb I tend to make payments in advance for all of my bills. In the case of Flagstar Bank an early payment went towards our escrow leaving us late on our monthly payment. I called to explain that the full (exact) amount we owed was paid in advance as an act of good faith. Unfortunately, they would not make any adjustments and as a result of our early payment we were stuck having to make an additional payment for that month. Needless to say, payments moving forward will be late.

Flagstar Bank is apparently in the habit of keeping excess impound account funds over $500 even though it's the law. The first time they did this on our account they had over $5000.00 in our impound account. On one occasion, we missed a mortgage payment but rather than take the payment out of our impound account they reported a missed payment to the credit bureaus which lowered our credit rating. It was then we discovered they had all of these funds of ours they had been keeping for several years. Now I just received a refund check for $705.00 from them again in violation of law. This is just an incompetent, unhelpful and deceitful bank and I would never do business with them again and suggest you might be advised not to either.

I have called multiple times in a month and each time there hasn't been a resolution until I had to figure out what was going on with my property taxes and getting double charged on my home owners insurance as well. I've showed them proof multiple times as well, spoke to the county of San Bernardino and they were in agreement with what I was asking. This last call after about 5 different times really pushed me over to write this. Everyone is stuck on one thing and when I was asked to be sent to a manager come to find out there is no manager. It's only a management team but no one is actually a manager according to Tatiana. She also stated it doesn't matter who we call no one is going to help.

There are a bunch of hidden fees such as interest on purchases made. They don't make disclosure statements as they should. They charge $40 for returned payment fees. I lock my bank card for security purposes (not my fault they take the payment 3 days after the payment is made).

I was denied loss mitigation by Flagstar. I lost my job due to Covid and was struggling to keep up with my mortgage payment. However, Flagstar’s denial turned into a blessing. Because of Flagstar not willing to help, I was able to qualify for the government assistance program HAF (Homeowners Assistant Fund). I was awarded 18month of the state paying my mortgage. Every month is a struggle to have Flagstar apply my payments to my account. Every month flagstar receives the payment “on time” and it sits in a suspense account. The customer service reps are not knowledgeable, vile and make assumptions before looking at your file or asking the proper question.

We requested a payoff on 9 Feb, paid it off but Flagstar went ahead and pulled $30k from our account AFTER we paid it off. We have been fighting with them to refund us this overage since 14 February. They even went so as to try and get more money from the account and were told there were 'non-sufficient funds'. Duh! Why were they trying to get more money AFTER we had paid off the balance? We provided our bank statement after they said they 'reversed' the money back into our account (no they didn't). We filed a complaint with CFPB and the bank's response was that it takes up to 3 weeks before the bank credits it to our account. WHAT? In this day and age of electronic funds transfers, it takes about 1 -2 days. We even went to our bank and talked to them about this. They were surprised that someone would even say that.

The customer service never helps me with what I need help with. They sound so annoyed with my questions and are no help with how to fix the current issue. They ask me personal questions about what I’m going to do with my money or one time the employee held onto my money until I told him what I was using it for. This place is very discomforting. This happens every time I call them, not very charming for a banking business. I’ll be removing all my accounts from Flagstaff and I advise you to as well.

Spent almost a month providing all the documentation they asked for. Only to get denied and not even offered to try and adjust the heloc amount just to get my account started. A lot of effort and time wasted.

I have submitted all documentation on my modification for a new loan to be restructured. But they keep giving me the runaround for the past 2 years and keep accumulating fees. All I want is to is add my past due amount to the back of my loan so I can start fresh but they won’t help me at all to revise it.

I needed help with payments. I got divorced and Covid hit. When forbearance was ending, I applied for loss mitigation. I uploaded all of my documents and was still sent letters saying I have something missing. Don't look for much help from this bank. I applied for federal money, got it. Flagstar was sent the money in May. I started calling and was told to check back because the money wasn't there. Every agent I spoke with told me something different. Once I was told the check came in and went back out. I went back and forth with Flagstar and the government agency from May until the end of July.

Account was transferred from Wells Fargo to Flagstar a few years ago. The line of credit was never used. I closed the account per their instructions. No mention was made of any fees to close the account. I then received a statement showing no balance due, then received a letter stating that I owed a five dollar fee. I spoke to four customer service reps during an extended phone call, to no avail. They stated that I owed the fee and that needed to be paid immediately. Even though I do not agree, I attempted to pay the fee while on the phone. After first stating that they could take the payment over the phone, they then decided that they could not. They stated that they couldn't take payment from because my account had a zero balance. What? Absolutely Ridiculous! WORST BANK EVER!! STAY AWAY!!!

As an ** veteran, I am at a lost of words with the pain and heartache Flagstar Bank has inflicted on my family after offering guidance to apply for state assistance with my mortgage only have Flagstar Bank decide to deny the state from providing state assistance to my family. Why offer guidance to a homeowner during a stressful and vulnerable moment, only to stab the homeowner in the back and deny that very same homeowner state assistance.

Let me preface to say that I have two mortgages on two different properties with Flagstar Bank; both CURRENT; both accounts have been and continue to be in GOOD STANDING. In May 2022, Flagstar received a large payment from my Insurance company, due to an unfortunate peril that occurred to one of my properties in Feb. 2022 for the purpose of rebuilding my home. Flagstar, having security interest, placed the funds in temporary escrow to be released for rebuild upon receipt of their required documents.

Worst customer service when it comes to call them. Called 4 times and I have been on hold for 40 minutes each time. If you do not have life or nothing to do call them. If you need a faster service change this bank.

This is a horrible company. We have been going back and forth with them for months. They have made an accounting error on our account and fail to fix it. They send our loan to collections every month and then start calling us. We have been told by several agents in several departments that we are right and are not behind on our payments and that they will make sure it gets fixed, this happens every month and then the following month it starts all over again. Today, after speaking with 5 people, one of whom was unbelievably rude. He was about to transfer me to someone else and I asked who he was transferring me to because the person I had spoken with who transferred me to him said that his was the department I needed. He said, "to the department who will help you" and rudely transferred me in the middle of my sentence.

Stay away from this bank! I have spent hours upon hours uploading personal financial documents for a Home Equity Line of Credit (HELOC). Finally, more than 2 months later they decided to ask for one more document and then said, "We can't approve the HELOC based on zero logic." I have no problem with them rejecting the loan, other than the fact that I have already spent hours tracking down documents and months waiting for a response. If you're going to reject someone be a little quicker about it so they can go explore other options, of which there are MANY in the HELOC business. So with that said, do not waste your time with this bank! Find a bank that moves at a faster pace and lets you know up front everything they will need. Do not give them any personal items before they give you a checklist of EVERYTHING they will need.

I had a water leak in my home and have been trying to get my insurance reimbursement from Flagstar for two months. All of the representatives (with the exception of the one who hung up on me) have been very kind and try to be helpful, but it's clear that there are no good systems in place for documentation needed and process. There is a check shown as submitted and paid out on my document list that has nothing to do with my claim. I have told all seven representatives and some say it isn't there and others say "I guess they will send it to the right person, you don't need to worry about it" when I ask to have it removed.

I have banked with Flagstar for over five years. I like the local branch. However, I recently applied for a loan for 20k. I own my home outright. I own four other houses that are rental properties completely, no mortgage. I own my business and the building that it sits in 100%. My income is anywhere from $1400-$2000 weekly. The loan officer has asked for paperwork after paperwork and eventually, I was forced to ask my brother to co-sign the loan. He has two homes and about 1.3 million in assets. I STILL haven't been approved and there is now even more paperwork that she wants. I'm trying to borrow 4% of my assets and I have no debt for my debt-to-income ratio. WHY IS IT TAKING SO LONG? I've never experienced a bank that was so determined to lose business.

Since Flagstar purchased my mortage they have had 2 data breaches. The most recent breach I called with some specific questions and was told my questions would be passed on to the appropriate department and I would receive a return call. After 6 to 8 weeks this has not happened. I have sent several emails asking for a response with no replies. I have reached out on Facebook and Twitter. I have received acknowledgement but then it goes nowhere. Don't think for a minute this bank cares about you or your personal data. Customer service is nonexistent.

This company is the absolute worse mortgage company to deal with. I have had mortgages with other banks and Flagstar by far is the most difficult to deal with. I had an insurance loss due to a fire and it was nearly impossible to get access to the funds in escrow once Flagstar received them. Because of the difficulties I decided to sell the home because of the drawn out process of dealing with Flagstar. I intended to use the escrow funds to pay the mortgage off so that I could be done with Flagstar and purchase another home.

On 6/15 a storm came through my area and blew a portion of my roof off. On 6/16 I called my insurance provider and they advised me to let my mortgage company know about the damages. That same day I called Flagstar and went through their automated claim line and got my claim number (or whatever they call it). I stayed on the line to make sure I could talk to a person about what I had to do next. A nice lady picked up and told me that their systems were down and she couldn't only give some general information. She told me once I get my check from my insurance company that I needed to write the Flag Star claim number on the check and mail it to them in Arizona along with the estimate from the contractor and any paperwork from my insurance company. I followed her instructions and mailed all documents to Flag Star as soon as the check came through on 7/11.

For the second year in a row the escrow dept. screwed up with the amount they take out for taxes. I have been with their mortgage dept. for an estimated 8-10 years. Their escrow dept screwed up on the way they take out taxes and blamed it on the county, I have had my taxes taken out and paid in 2 installments. This year 2022 and last year 2021 they didn't take enough money for the tax/escrow and also sent too much money back to me in an overage check. When I called them about it the representative said they will look into it, it would take 6-8 days.

I received a letter stating that I needed to submit proof of my insurance. I did that. I kept get more letters after that so I called to figure out what the problem was and they told me it was a different insurance document than what the letters described. I got that from my HOA and uploaded it. They still charged me $600+ for not having insurance. I've now spent 15+ hours working on this and have called 7+ times trying to get it corrected. I've had three people over the last four months tell me "just wait a few weeks and the charge will be taken off" and it is still there. I would give negative stars if I could.

I would give this bank a negative five stars if it was possible. We are building a custom home for a customer that is using Flagstar Bank. We submitted our first draw to Flagstar Bank on 05/31/2022, it was approved through their 3rd party Granite Co to be paid. They have a ridiculous amount of forms required for every draw from us and the customer as well as every draw has to be notarized, but we jump through all the hoops along with our customer to help them get their dream home completed. (Normally banks fund within 7 days) As of noon on 07/07/22 it still has not been funded from the request on 05/31/2022.

I called in regards to having my PMI waived. I submitted an apprasial and the waiver form and have not heard back for 30 days. I called and was transferred to the PMI department, the woman that was helping me was horrible. She kept putting me on hold without telling me why I kept having to say, "Hello is anyone there," she was laughing not answering my questions, then I asked her to email me the letter regarding my PMI and she said, "Let me put you on hold," she put me I hold for 5 minutes and then I got the "Our customer service center is closed right now please call back."

Awful company, not only have they had 2 data breaches they also messed up my taxes for last year because of their lack of due diligence and now they are trying to make me pay for the difference. The customer service not only was rude and yelled but also insisted they contacted the town and the total received was correct and that I am wrong. However, I have the proof that they did not do their due diligence and made an error causing my escrow go to zero. Now they expect me to pay much more every month. Keep in mind I’ve never missed a payment and pay 2 months ahead of time. The tax that they insist was given to them by the town in 2021 was not even close. It hasn’t nearly been that low for years and they would of notice that if they actually did their part. Now they expect me to pay the difference. I don’t miss a payment and pay on time 100% of the time but I’m getting penalized for their error. That’s ridiculous!

Our initial lender sold our mortgage to Flagstar about a year after we bought our home. The county we live in bills is twice per year for our property taxes. In 2021 my husband got on the phone with this company to remind them we are billed twice per year, to which they replied they only needed to make, and were only accounting for, one of the two tax bills. We are now having to pay hundreds more per month for our mortgage payment to make up the for shortage caused by Flagstar – they were not collecting enough from our mortgage to satisfy both bills.

I had autopay from UWM and Flagstar bought the loan. They sent junk mail but I obviously don't open mail from a random bank I have never heard of. My autopay randomly stopped and now my credit has taken a hit. Unethical business.

I had set up autopay for my mortgage. Autopay was supposed to draft at the end of the month. Noticing during the first week of June that it had not been taken out I called to make sure there was not a problem. They told me that autopay had been cancelled but could not tell me why (this was not something I had done). They told me I needed to make a payment. I made a payment and they double charged me. I called back and they refused to reverse the charges. They sent me a “refund” form which gave me a list of things I needed to attach to prove THEIR error (which they acknowledged on the phone) and provide my account information in an insecure manner.

Can you imagine the mental anguish and damage caused by being told your home of 19 years has been sold from under you via property tax sale? Even more so if you had/have not failed to make a single mortgage payment? On 7/15/21 at 12:54 p.m., EST, I called Flagstar Bank regarding a “FINAL NOTICE BEFORE TAX SALE” sent to me by the state of Maryland. This perplexed me because my taxes were/are escrowed and every mortgage payment had and has been made in a timely fashion. “Donna” transferred me to “Noe” for assistance. “Noe” informed me that the bill would be paid A.S.A.P. He requested an email address to provide me with confirmation upon payment of the property tax bill.

I received damage to my roof from hurricane Ida. I have been trying for 3 months to get my money to pay the roofers. My insurance company promptly sent me money for repairs. I have done everything this company has asked me to do. I have sent in all papers and I have had one excuse after another. This paper is missing, that paper is missing. I have sent in everything correctly. I owe roofing company $10,000 which they are holding. They simply will not get up off of MY MONEY. I have made at least a dozen phone calls to them about sending me the check to pay them. I see many other people has this same problem with trying to get their money sent to them for repairs.

UWM sold my loan to this train wreck of a bank, and within the first few days they have already majorly screwed up my payment. Flagstar's web UI is atrocious. I navigated to the payments page, selected 'additional principal' and made an additional principal payment. Flagstar's system then reversed my payment and applied it as a regular monthly payment, rather than an additional principal. This is very clearly not what I selected. If a user specifically goes out of their way to select a principal only payment, especially after the monthly payment has been made, it should not be reversed. If people select this option by mistake, then you need to generate a warning modal to prompt the user to either confirm and continue, or cancel. What a terrible user experience.

Updated on 05/25/2022: So I have had the pleasure of speaking with Nadia from LOAN escalation whom was the only one to follow through with letting me know what was needed for loan to process after agreed released "forbearance trial period".. I have given all the necessary documents and made required payments to have NO response. I have also asked to pay for taxes due and they will "not let me". I do feel sad and mad that they are almost wanting me to fail as a long standing client. I have excellent credit and took advantage of pandemic relief options. I work for the airlines and a single Mom and was given the option of pandemic help due to loss of hours.

Our Mortgage was just acquired from UWM. We had our monthly payment set up on auto pay. We were notified about 2 weeks prior to the transfer of service that this was transpiring. We didn't receive any communication from Flagstar Until the 1st of the month. Apparently I was too eager to make our mortgage payment. I logged into the Flagstar Portal at the first opportunity on the 4th and scheduled our payment. Later that evening I received an email from Flagstar saying that our existing Automatic withdrawal was still in place and would still happen.

They have no idea what they are doing. Our loan was acquired by them and I have had nothing but issues. It took 3 months for me to even get them to accept a mortgage payment (which they charged me a fee for because their online system kept reversing my payments). Now I called in asking for my 1098 tax form before tax day and was told they forgot to issue it so the earliest they could get it to me was 1 day after tax day. We dealt with that, however it is now over 2 weeks since taxes were due and I still have no form. I called in today and was told I don't need one since the actual first payments did not process until January of this year. That sure would have been nice to know on the call before tax day.

with the necessary knowledge especially dealing with mortgages.

After reading some of the reviews on here about Flagstar Bank I was a bit shell-shocked. I completely understand the frustration by some customers, I have some of my own as well, but I wanted to take a moment and give them credit for their positive attributes and hard work that I have personally experienced from them as my mortgage lender. I have been on COVID forbearance for quite a while and was set to exit a few months ago. Let me start by saying throughout the entire Forbearance they were helpful, kind, and informative whenever I had questions, concerns, etc. Following my exit of forbearance, I was to receive my new loan modification documents within a month, have them signed and notarized and returned to begin payments.

I have been trying to resolve my forbearance since July 2021. I have been told at least five times that an agreement has been mailed out for me to sign and return in order to modify my loan and resume mortgage payments. I haven't gotten any of these agreements yet I've gotten other correspondence via mail from them. It makes no sense that I'm receiving everything else in the mail from them except the agreement. Each representative I have spoken to agrees that it makes no sense. After reading similar reviews, I'm convinced this is just something they are trained to tell you and are not really mailing out anything.

I own a property with my sister, and since she has hit a rough patch we decided to do a mortgage deferment for a few months. We submitted the application in February and were instructed to not pay our mortgage while going through this process.. We are still in the process two months later and Flagstar has put a late payment on our record. My credit score has gone down 60 points.. and I got a notification that someone put a hard inquiry on my report. Guess who it was? Flagstar :). Now I’m in a situation that should’ve never happened, with ** up credit and having to come up with two mortgage payments. They are saying that my deferment application is under review now, and what was once something that should’ve took a few days, will now take an additional 30 days. The customer service + communication that this mortgage provider provides is absolutely terrible, I haven’t seen such incompetence in my life. Horrible. 0/10.

Really don't know where to start but I really hate whoever wherever this so called bank came from. They Acquired my loan and this must be the DAMN DEVIL. They don't have a DAMN clue on what's going on. I've been sending them the same 14 pages since 09/03/2021. They say they have the info. I call back 3 days later they don't have it. The back and forth since September 2021, the reviews online is beyond bad from the Racist ways that they deal and treat ** accounts holders for those who are dealing with hardship they accounts have been held up for very, very small reasons "like the letter Y is not straight and that doesn't like a number 3 more like a 2" but other applications have been processed with the same SO CALLED ERRORS with other Races. And the Employees with "FLAGSTAR BANK" knows that there is a problem. This KKK bank needs to be shutdown ASAP

I have now spent more time trying just to speak to someone and to get a copy of my new loan than I spent with my previous servicer to do a refi from an FHA to a conventional loan. Flagstar recently bought my home loan from UWM and it has been a nightmare just trying to establish any communication. I could not register on their online portal until the day after payment was due and I have yet to be able to speak to someone at their customer service number. I have now been on hold for an hour and have still not spoken to anyone and this is my 3rd attempt since receiving the service transfer letter.

I started a refi in November 2021, it's now April 2022. We have provided everything and the kitchen sink and they still want more "proof" we paid this and that, then they want to pull another credit report, I am so frustrated. We have nearly $300k in equity, and want to pull out $100k to install a pool and upgrade the landscaping, we own 3 homes and never in a month of Sunday's have we ever experienced sheer incompetence in a bank refinance. I've given up nearly 5 months of my life and I can't do it anymore. I am going to complain to anyone that will listen, and I'm going to write a scathing letter outlining the gross misconduct. We had a great % rate too, and with rates going up, and waiting for them to get their act together we totally missed out and now have to start all over again. I'm so frustrated and upset, who takes over 5 months to refinance when everything is in order. What a waste of time.

Flagstar Bank is the worst financial institution and should not be in business. I have never wasted so much time, effort and energy working with a company to process a refinance. I started this process to refinance an existing loan with Flagstar in August 2021. It has has been over six months! This is not the first time I have been through a refinance process and it typically takes 20-30 days to complete. This process is no closer to closing this out and going on month seven!

In November of 2021 I refinanced my mortgage with another provider and called Flagstar to let them know that my taxes would be paid through the close of escrow on my new loan. Flagstar paid my taxes 2 days before the close of my new loan even after they had told me that my taxes would not be paid until December.

Flagstar is the most technologically inept financial institution I've ever used. Nothing works correctly on their website (even after they migrated our account to a new "platform"), connecting with other banks or online services (like Mint) rarely works smoothly, and they don't even let you do a wire transfer from your online account! You have to request that the feature is added, which takes several business days. That is not much help when you are scheduled to close on a house and Flagstar won't let you access your own money! Unbelievably bad customer experience, and will be closing our account as soon as possible.

After paying off my mortgage, still waiting to receive my escrow check from the bank. İt has been close to 3 weeks. Unacceptable, if we are late of our payment would be punished by interest fees. Customer service suggesting to wait, instead of any investigation.

Absolute ** show of an operation. Sharon ** and Austan ** outright ghosted me, after my refinance had already run 4 months long. How does Sharon's manager not know there is a refinance of an existing loan customer outstanding 4 months? It took me finding a Flagstar Bank customer service phone number online, explaining everything to a rep, and getting connected to the department director, who also had no idea of how her subordinates were operating. Carmen reviewed my file immediately and said I should be ready to close in 24 hours.

I was going leave the situation alone until my cap came off, my loan advisor Jeanine-**told me my payments would not go up. I listen to her and her friend Lee ** who was my realtor (first time buying a house). I really feel like I was taken advantage of because I didn’t know much but I was trusting two people to guide me in the right direction and helping me make the right decision for buying my first house for me and my children. Lee pressured me to move from my bank to Flagstar and I wish I listened to my first advisor at the time when she told me not to buy the house! I listen to Lee ** trusting my realtor and came to flagstar.

Flagstar Mortgage Department lacks concerns and does not care about borrowers especially when the borrower faces a hardship for short time. Flagstar unnecessarily does not allow borrowers to resume making monthly mortgage payments electronically via FlagstarMyLoans. Instead, borrowers coming out of Forbearance and in an agreed Loan Modification Plan must pay make mortgage payments by sending checks or money orders via certified mail or pay additional service fees to Western Union for mortgage payments. Flagstar refuses to update their internal systems to reflect payments as requested by the borrow with the date of payment specified on the check. IT IS BELIEVED FLAGSTAR IS REPEATING THE SAME INAPPROPRIATE SERVICING RULES AS LITIGATED IN 2014 BY THE CONSUMER FINANCIAL PROTECTION BUREAU.

2019 we took out the forbearance program for less than a year. 2020-2021 we completed application, submitted required documents and made it to the process of three payments. After, we were told our modification was in process not to make payments. Months of us calling for updates with no continuity of information. We got the run around and now are in the process of doing the application all over again. I feel like this is a trap and scam as now we are behind on insurance, racking up interest for something they expressed would be easy and helpful. It has been a horrible experience. I can not seem to get straight answers.

I refinanced my home with Fairway Mortgage. The loan was transferred to their servicer Flagstar Bank before my first payment was due. I had requested no escrow account due to my prior experience with a mortgage company requiring an excessive escrow cushion. My loan officer assured me I could remove the escrow account after my first payment with no charge. This was not true. I contacted Flagstar and was told I can remove my escrow account but there will be a charge equal to 0.25% of my loan balance. This is approximately $600. To add insult to injury, I just received my escrow analysis and Flagstar is requiring an Escrow Balance exceeding 1/6 of the estimated annual expenditures (homeowner's insurance and taxes). The required cushion is double the cushion amount allowed by law.

I have a loan from Flagstar bank. Suddenly they started charging me over $400 for my home insurance. I wasn't aware as due to covid in the family I got caught up. I called them after 6 months. They told me my home insurance lapsed. Although my insurance payment is included in escrow and goes altogether via my mortgage payments. I called my loan processors, they mentioned they sent every document packed to Flagstar. I called Flagstar again, but they said the same story and talk to your insurance agent. Now my insurance agent told me that they never received the payment which I was making on time via my mortgage payments which Flagstar lapsed in. Apparently, they are not refunding my money and making have been rude to me, and saying "we just mail, it's your duty to check mails." I wouldn't recommend going with a company that is not responsible and takes accountability.

They are mishandling my Escrow Account. Holding way more than needed. Please contact Consumer Financial Protection Bureau (Federal Government) and lodge a complaint to put a stop this kind of actions.

I was in the market to refinance the loan on my home. One of the primary motivators was to get an additional tax break for my 2021 taxes. I made this issue abundantly clear to Flagstar when I started the process with them. I was set to close the loan on December 26th but was notified on December 23rd that my wife had not signed/returned a document. I reviewed all of my email accounts and all of my wife's email accounts - nothing had ever been sent to her that she needed to sign. I also checked the Flagstar portal that contains all of the To-Do items necessary to close the loan - nothing there either.

My loan was bought by Flagstar. I was on a forbearance due to Covid-19. After my forbearance they informed me that my situation wasn’t from Covid-19 & told me that I had to fill out the loss mitigation application or come up w/ the total missed pymts in a lump sum. I filled out the paperwork. They mailed me new paperwork for my loan. They lowered my monthly pymts by 50.00 & added 10 & 1/2 years to my note! I got a company to help me lower my past due balance by 1,800.00. Flagstar would never fill out the agency's forms so she had to close my case because we could never get ahold of the right dept on the phone. We tried calling & emailing them for over a month. So I missed out on that agency helping me.

This is my first mortgage with this bank, and all has been good until I needed help with an extension on my forbearance. We were eligible and have called at least 6 times to get it done, are told it is, but nothing has changed and no dates updated. Each time you talk to someone they contradict the last person you spoke to and you cannot get consistent correct answers, unbelievable and beyond frustrating. Even managed to extend the dates myself online only to be told today that it was probably a system error and we are possibly not eligible for an extension.

Everything about this experience with Flagstar wreaks of predatory lending. Flagstar purchased my loan a month after I closed on my townhouse. I chose a humble townhouse in a new community built by Ryan Homes because I wanted a nice, comfortable, safe environment for me and my daughter and to ensure I could afford the payments on my humble salary. In the first two months Flagstar sent notice that my payment would increase. When I inquired about why and what we could do to mitigate this my payment went back down by $500. And for a year I paid my mortgage each month on time at a rate I could afford. Until December 2021, I got a county tax bill saying my taxes were not paid and the county wanted $10k immediately! I again contacted Flagstar. They assured me they would pay the taxes. And said my payment my have to increase “a little” to cover the taxes. Why wasn’t this already being held in escrow?

Flagstar took ownership of our mortgage within this past year. When tax season rolled around we received the annual bill from the city indicating what was coming due. We were under the assumption that Flagstar and our escrow would make payment directly to the city on our behalf. We quickly became confused when a check was mailed to our home from Flagstar, indicating that the check was to be used for our tax payment. This check was also $600+ short of what was due.

I am really annoyed that the phone numbers seem to all go to an automated system. If you make an incorrect selection it's a dead end and you can't get back to the main menu. They added an escrow to my account and I pay my own taxes and insurance. They acknowledged that I have insurance but didn't reverse the escrow. The departments don't communicate with each other. I have a lot of equity in my home. Are they trying to take it away from me like they did to so many others in 2014? I can't afford an extra $200 added to my monthly payments since I am on social security. I guess they think I should pay for insurance twice? Maybe they think I am not in a position to fight then since I am a senior.

I wish I could give negative stars. I'm a first time home buyer and I was relying on Flagstar to give me the correct information. I was told twice now wrong information that was detrimental to my account, and this was even confirmed by the complaint department. I now have to find a way to pay over $1000 in less than two weeks. This is unacceptable. Flagstar has royally screwed me and has ruined what was supposed to be a great first Christmas in my new home. I would not recommend this bank to anyone. They clearly don't care about their customers and are only out for the money.

Flagstar bought my loan from a superior lender. If my way I would never have chosen them to be my lender. It appears to be their business model to buy good loans and then crap all over the customer with terrible customer service, ridiculous fees. Flag Star found out I was selling my house so they sent an "inspector" who claimed the house was vacant. With the power on, lights on, heat and gas on, cars in the drive, the inspector decided it was vacant. It was not. They then contacted my insurance agency which promptly notified me that my policy would be canceled at the first of the year. To top it all off Flagstar is charging me for the "inspection". I cannot say it enough Flagstar buys loans from superior lenders and then proceeds to provide the quality of service that made people get those loans from better lenders in the first place.

My husband and I have been going back and forth with Flagstar in regards to reporting our loan payment late for December 2020 when our loan was in forbearance and the house was in the process of being sold. Now a year later we are trying to close on another house and this wrongful loan reporting is preventing us from closing. We have been given the runaround with customer service on getting this fixed. We were told that when our loan went into forbearance that it would not be reported as late to the credit bureau. They lied and will not help fix it! We have disputed with credit bureau and also did what poor customer service told us to do and still nothing. Very disappointed and horrible customer service.

We having issue about my home loan. We are forbearance since August last year, July came and we told them we are ready to make a payment on my house and we passed all the document that they need but till now and FYI I just done talking to them we still need to wait for finish processing the paper. Once we got the document then we can make a payment. HELLO IT'S DECEMBER NOW. It's really frustrating for me and family that this issue it's take forever to take care of it.

My mortgage was sold to Flagstar one year ago. My property was affected by Hurricane Ida. I have a $10000 deductible. I received $38000 and Flagstar loss draft department is playing games. I have two letters in my file. One saying they received everything and would endorse the check. The other saying check will be returned unendorsed. They sent it back to me unendorsed. Don’t know how I got the other letter saying everything received and check would be endorsed. I had my roof replaced. I owe the roofer. I had wall cut out and psi for this. I pay my insurance and Flagstar is being inconsiderate. I will be refinancing once my house is repaired. I’ve already spent more than the check. They say there’s no supervisor, every time you call if a different person. Don’t use them. If you can avoid them please do.

We sustained damage during Hurricane Ida, our dealings with our insurance carrier were smooth and painless, however our experience with Flagstar Bank has been horrible. We have provided all the needed documentation multiple times, have been told the check will be endorsed only to have the checks (which we overnighted and paid for return labels for) were returned unendorsed without any notification. I’ve seen the other responses on here to call customer service, we’ve done this countless times and it’s gotten us nowhere.

They charge a $30 fee to provide a payoff of your loan. Which most customers probably don’t even realize it’s happening because the title company request this and they approve the $30 fee and then gets paid when the house sells so no one sees it so they thought it would be smart to charge a $30 fee because no one knows about it. Completely dishonest.

To start anyone on here that said Flagstar mortgage has the WORST Customer Service is Correct!!! I have only met ONE person that had it together and could help me. They give you a STUPID runaround every time you call. Often times agents are rude and/or NOT trained to really help. They WILL NICKEL and DIME you to DEATH. Charged me several $15.00 - $30 fees for ʻcoveringʻ my escrow during Co19--then upped my monthly payments to cover those escrow payments -BUT NEVER CREDITED the ʻFEESʻ that they called several different things - ʻadvancesʻ/ ʻshortagesʻ etc. They even charged me for ʻdriving byʻ my house?!! Their statements are confusing and often seem to contradict themselves. I have had mortgages with several other companies and this is not one I would choose ever again. They for sure are NOT working to help the consumer - very sad.

My house was damaged during hurricane Ida. My insurance company sent a 9k check endorsed to myself and Flagstar on 10/14/21. I sent them everything I had, and all they have done is play games and lie. It's now 11/29/21. This is not only affecting me but my carpenter and his workers. This company doesn't care, though. I'm so angry Freedom Mortgage sold me to them. They are worthless.

Very poor customer service. They charged a payment for flood insurance even though I provided evidence of valid insurance coverage. It has been two months and in spite of multiple phone calls, no resolution yet. Stay Away!

So very kind over the phone. Walked me through everything. Help me set up everything. When I got my statement, it was spot on. I just hope they merge with NYCB bank fully. So happy they are now the owner of my mortgage.

My house was hit by a tornado. Unfortunately Flagstar Bank was my mortgage holder. The insurance company issued a check relatively promptly made out to me and Flagstar. After endorsing the check and sending it to them next day air, they proceeded to wait over a week before even acknowledging they received it. Since it was sent certified mail, I know when they got it. They also received numerous paid invoices for repairs I already made.

Flagstar bank made a payment from our escrow account for school taxes that was $5,000 in excess of what was actually owed. They had a bill, they just somehow messed up so bad and paid much more than owed. Our mortgage was then transferred to a different company. This caused issues for months as the new company was not able to resolve it quickly, leading us to pay an additional $1000 on our mortgage payment while waiting for a resolution to replenish our escrow account. Flagstar's catastrophic error caused us undue hardship, both mental and financial.

I added my husband to my savings account that has been in my name since I was born over 25 years ago. I suddenly had half of it withdrawn (about $500) after adding him. Apparently, he owed them a debt that he had never heard of because he thought he had closed the account in question. Neither of us were ever aware of the debt being sent to collections at all - no contact from the bank or the collections agency, and I'm not even sure which agency it is. I opened a dispute with the FTC, but they closed it saying that "it was a legitimate debt." I'm pretty sure it's illegal to do that, and their response was just that my husband and I needed to call them. With our work hours, it's nearly impossible to have both of us on the phone at the same time during their open hours, so I'm basically out half of my life savings because no one will try to work with me. Wells Fargo was better and I absolutely despise this company.

Sent a claim Check requiring Bank endorsement. FedEx check with signature delivery, including Appraisal Report. The entire process is cumbersome. Bank records the Appraisal Report but not the check—lost the check. Have lost 14 days and Contractor is nuts about getting paid. 2 days to get a call and no resolution. Not willing to reimburse Fed Ex fee, etc. Trash Bank, don’t do it. Try Truist!

It is amazing how a company can hold 5 of your mortgages and just completely ignore you when you have an issue. Kyle ** and his team of morons managed to screw up a submitted deed of record by putting incorrect names on it and are now just ignoring the issue and are refusing to correct it with the city. Who does that? How much effort/time/money would it cost to correct this issue?? There are plenty of others to use for financing needs in this arena so don't bother with these guys.

I sold my house almost 2 month ago and customer services keep saying they send the check but I don't know where. I even ask to redo the check and I will pay for 2 day delivery in which they denied to do. At this point I'm guessing they want to keep my money. Shame on them.

Our annual tax bill is ~$10,000. We receive some local exemptions and due to the crazy market in Maine, received 1 year tax abatement for our property giving us a credit of $1200. When submitted, to Flagstar's escrow department as they requested, I never heard back about the topic. THEN, when I did call to check in on it. They had instead told me that we had definitely over paid since our taxes were only $1,200 for each 1/2 of the year.... So instead of reading the documents I submitted, and making sure it was done correctly because it wasn't they could have cost me several $1000 and a lien. As a mortgage industry professional, this is completely unacceptable.

A kind and sweet supervisor called and put my mind at ease.

I look for mortgage application. He looked at my credit score knowing that I didn’t had a social security number, and that your bank doesn’t even provide this type of loan for me, He still went through with the application and he lied to me that I was pre-approval, He say for ITIN number I only have to prove my income for down payment. I’m very disappointed with Senior Loan Advisor service and the bank. Didn’t even had the decency to send me an email apologizing for your mistake and the consequences it caused on my credit scores.

I had scheduled my autopayments for each 28th of the month, it was the 30th of the month already and still didn't see any payment posted not even as a temporary transaction in my bank account nor any notification in my email. So I decided to cancel my Flagstar autopayments. Then I did my payment manually and I got the notification immediately for this one. My manual payment went though fast. Well guess what? I got a charge of the autopayment showing off as a pending transaction on Wednesday the 1st. So I called and followed their instructions while I sent the refund form, they say it would take around 10 business days to get my refund (terrible 'cause I had other urgent payments to do). I think everybody just want to hold your money. Don't use autopayments if you are religious about seeing your transactions on time. BTW I didn't fully read the form and I just replied to the agent with my form instead of the right email in the description so I need to wait more time to get my refund.

I recently purchased a property and my loan was sold to Flagstar. Since then my new tax bill came out which I provided to Flagstar over a month ago for escrow update. Nothing has happened since. Every time I call (I have called 5 times over the past 4 weeks), I am given the same runaround that they are working on it or that my account is on "high priority". Last time I was told that my account will be updated in 5 business days and this was 2 weeks ago. All they do is say "we are sorry" but don't actually fix the issue. Today they told me my escrow account is short so I have pay extra to fill up the gap, none of this had been communicated if I hadn't called myself. They don't communicate any changes nor do they update your account so you can it online. I am considering closing my escrow account because their mediocre service.

My mortgage was sold to Flagstar bank in March 2021. My account was managed so wrong and I have been harassed since day 1. The escrow and insurance departments are mismanaged. I made decision today to pay off my loan over $385k since I cannot deal with the harassment. My credit score ~780 - 810

It turns out in the end I was being scammed. Flagstar had the right stance. I'm sorry for the horrible review and attitude. They're good people. I just made a huge mistake and was the victim of a scam.

I've been trying to get a home modification for 4 months. Are they overwhelmed or underqualified? Only updates are by USPS & are late. Keep calling. Upload your docs and keep calling! I was the Sr. Admin for the real estate division of a 64 billion dollar bank. I know what is required and what is sub-par work. My loan hasn't even gotten to an underwriter yet. Btw my Credit score is 814. I have a job and want to start sending them payments again, albeit lower payments due to loss of income. It's almost as if they want you to lose your house. I have a lot of equity and will sell before that happens. They will lose a loan and I will lose my home if they don't get it together.

We worked with our trusted mortgage broker on a refi for 3 months. It was nearly complete. Ordered appraisals, all docs in, everything was pre-approved and at the last minute, just before the 2nd appraisal was complete, the bank decided our property did not fit their definition of a single-family. We have financed this property several times during purchase, construction to permanent financing, refi #1 and #2, and no lender has ever had this issue. We spent thousands and they pulled the plug at the last minute. It was easier for them to say no than work through the underwriting. I work in the real estate/RE finance industry and we gave them all the documentation they required but they somehow couldn't wrap their heads around it. I highly question their understanding of property definitions or commitment to borrowers/clients at this point.

I lost my job due to Covid 19. I talked with Flagstar and was told on several occasions “No worries. We can put you in Forbearance and just add it on to the end of your loan when you are back to work and ready to start making payments.“ This turns out to not be the case at all. I got back to work and called to get set up to start making payments again and was asked if I could pay $20,000.00 upfront to get my loan current.

I have been making payments since 2019 when my loan modification was supposed to be finalized. On Friday in December 2020 I received a letter stating my modification was reversed since they couldn't get name change on the deed by my local deed department. Wait they couldn't reach me or my spouse so they had to reverse the modification a year later from the date we signed all the documents. I called my local deed department was told that was in fact not true the bank failed to submit the documents for it to get modified through government modification program.

After the loan is processed you will never hear from them again. Escrow changes... nothing, monthly payment changes... nothing, escrow shortages due to changes in escrow amount... nothing. My loan when purchasing my home was around $1,600 about $200 of that was escrow. After that first year the city re-evaluated my taxes with the new purchase price of my home. So I was expecting an increase in escrow cost. Flagstar never changed the amount of my payment. No notification of a difference in escrow balance, no expectation of the new loan monthly payment, nothing. Then I go to pay my September payment and it was $1,000 more than my normal amount. Without notifying me of the change, if it was auto pay I would have just seen a significantly larger payment with no notice.

A simple loan RE-FI which was scheduled for 60 day to closing turned into more than +145 days. Flagstar rank and file employees are either spread too thin or simply are asleep at the wheel and lack attention to detail. Once the loan closed, FlagStars MyLoans Automatic Payments failed to initiate for the first payment of the loan (Could have been user error). This was the first payment after more than +250 successful mortgage payments which were NEVER a day late.... This institution claims to have called to notify us of this before a 30 DAY Mortgage Delinquency was issued to our Credit Report.

In May 2021 I forgot to send in a mortgage payment. My mother-in-law had been put on hospice and ended up passing on May 25th. I never received notification of the missing payment and didn’t realize that I missed it until I got an alert on my credit score, which had dropped 72 points in one day. I investigated and found out that I’d missed the payment and immediately called Flagstar and made 2 payments at once. I asked Flagstar if they would remove the bad credit remark because I had NEVER been late in the years I had the mortgage with them. The process was humiliating. You have to write a request then FAX it to them. First, who uses fax? Then they never got back to me. So I had to call and tell the story again and ask for help. Again.

I was shocked to find a Major derogatory hit on my credit report from Flagstar Bank. When I called to complain they said it was a mistake. They said I had never missed a mortgage payment (auto pay) and I had never been late. They said they would take care of it but they never did.

Have been dealing with Flagstar since May. We were in the middle of a forbearance and had already been approved for a loan modification when they bought out our loan. It has been nothing but problems from the start. Started with getting 2 or 3 calls a week to leave us a voice-mail saying we need to call back is urgent and we would call back for them to have no idea why we were calling. Then our loan mod paperwork was supposedly Fedexed 1st week of June, so haven't received it. Now we are calling them twice to find out where our paperwork is so we can get it notarized and sent back to them. Since June they have supposedly fed exed us the paperwork 3 times now and haven't received it yet and they refuse to fax or email it to us.

My original loan was with them. I started a refinance with this company over 2 months told it would take 30-45 days. 60+ days out and waiting on an "issue" with Title with no estimated time to completion. It has been a frustrating experience to say the least with minimal contact from loan officer. I am pushing to complete given the fact that we have committed resources and time but unbelievable. I have done numerous loans over the years, this is by far worst experience to date.

Oh, how I wish I could give negative stars for the experience that I have had with Flagstar Bank. I began my refinance application on February 26th and I finally pulled the plug on the application on July 9th. We followed through the process and were approved and even had the notary scheduled to come out and sign the documents. Then I was informed that Flagstar had not submitted a subordination agreement to my 2nd mortgage holder. After that, Flagstar no longer honored the appraisal waiver that they gave when I originally applied.

We had a loss to our home on 01/25/21. Flagstar was paid out over $67,000 from state farm and they will not release any money to begin repairs. I had to pay them out of my pocket $45,000 and they state they need a summary of loss. State Farm does not have such a form but has provided comparable form. Flagstar will not even make themselves available to conference call me and the Insurance company so that they know exactly what they need. Then a representative will comes on the line and you think you are getting somewhere and then you have to call back and the new rep is back to needing this summary of loss. Are you kidding me.

This has been the worse experience I have had while on the mortgage Forbearance Plan with Flagstar bank. I check in monthly and have made payments whenever I am able since August 2020 and Flagstar's collection dept still call me monthly (sometimes twice a month) harassing me about if can pay the amount owed in full. They also send someone out to my property monthly leaving a notice to see if I abandoned the property and I receive notices at least twice a month with the amount I owe. I receive a call today from one of their collection agents that stated I my forbearance plan was coming to an end and that I had not been making ANY payments. I was so upset because I have plenty of proof from my bank statements that show that I have been making payments while on the forbearance plan. I have also have double some of the monthly payments.

I have owned several homes and have had multiple different lenders. My loan was transferred from Quicken Loans who by the way was great. Wish they didn't sell my mortgage to Flagstar bank. I called Flagstar to set up bi-weekly automatic payments which I have paid this way for years. I was told I had to pay 30 days ahead in order to pay this way and had no choice in which day the payment would be deducted only the 1st and 3rd Friday of each month. I am going to find another lender to refi with even if it cost me money because this bank is horrible. I have never been a day late in 20 years on my mortgage. This bank is far from customer friendly

When COVID 19 first began, my wife and I experienced a financial hardship. Between a reduction in her available work hours, and increased childcare expenses due to school shut downs, we were in a tight spot. We were put on a forbearance plan until we were able to sort out our financial situation, at least that was the plan. At the beginning of last November, we were ready to resume making payments. After speaking to Flagstar we were told that if we could not pay our delinquency off in one lump sum, or break it up into three monthly payments we would need to fill out a loss mitigation form and fax it in, along with some supporting documents.

Home loan borrower from Flagstar, and my experience has been incredibly frustrating. My loan was simple, just borrow a set amount and pay it back over time with interest. I was working as intended at first. However I got a email explaining that I was going to be billed $1444.00 for not having homeowners insurance. When I had proven that I had the insurance, I was still forced to pay that amount, only to receive a partial reimbursement when shown proof. What made this worse was that it seems I'm now getting charged for escrow, even though I pay for my own property tax/insurance. I am starting to get incredibly frustrated with this company, as it seems like they keep tacking on new fines and fees without any explanation or reason.

I've been with Flagstar since the bank major fall outs and Washington Mutual caved (for a lack of a better word). My life was smooth sailing until 2014 when I had a major slap in the face and nearly lost EVERYTHING I owned. I was 4 payments behind 8n my mortgage, yet they never gave up on me...walked me through every obstacle in order for me to keep my home. Then Covid-19 hit and it hit hard, yet once again Flagstar never gave up on me. Out of work and was penalized 26 weeks of unemployment because an ex co-worker had it in for me, yet they stood by my side and put me in a forbearance plan to further help me keep my home. I recommend them with the highest respect and know that they would treat you as family as well.

Do not use these people for your mortgage!! Go to AmeriHome mortgage instead. They won’t charge unfair fees for simple transactions. They also care about your account security. Flagstar Bank's customer service is pathetic. They lie and deceive you to get what they want instead of taking care of the customer needs. I’m extremely disappointed in the way I was treated and the fake process they put me through to make fun of my situation and then to say no to a simple request to make me feel secure in financial transactions. Instead they used this to mock and laugh at my situation. It’s absolutely appalling. The CEO of this company should be absolutely embarrassed of the way they let their employees handle customers. Since he or she can’t take the time to speak to one of the people who pay his salary.

We have been trying to refinance for months and we kept getting conflicting information about what FG needed from us to process our application - we went through the whole thing twice. I posted a BBB complaint and got a number to call which was just a generic CS number, and no one ever called us back. Now they denied our refinance application and send a debt collector to our door on a Saturday - we're refinancing with someone else, and we've been on the mortgage deferral program, so we owe them nothing

We've been in our home for almost 9 years. Flagstar obtained our loan a few years ago. The customer service has never been great but no real issues. Last year at the beginning of the pandemic they offered us a forbearance that I was supposed to last 90 days. We run a small business and things were slowing down and very uncertain. They said after the forbearance we'd have 3 options of how to resume payments. Seemed simple. When I called to resume payments at the end of the 90 days I was told we'd have to submit a loss mitigation application and get approved to reset our loan.

If I could give negative stars I would. By far the worst experience I have ever had. Back in December 2020 I begun the refinance process for my current home. I spoke with one of the refinance reps many times in which I was told I would get a 2.5 interest rate if I were to lock in now. I told my agent to lock it in through phone calls through texts multiple times in which I was told that she will do it and let me know once it was done. I went on to the site the next day and saw it was still not locked in. I spoke to the agent over the next few days in which I was told she is going to do it. She never did. That’s when the pain in the ** began.

Nov 2020 to June 2021 is how long it took for a simple refi loan with a relationship over years with my current mortgage. Every time I inquire, IF they respond they want more docs, more docs, looking into it. Then after 8 months, 8 months drop the request. I’ve never in my life been turned down for a loan, never! Others knocking on my door for business, I’ll move away from Flagstar ASAP! My home is almost paid off, I’m outta there!! Read others' reviews! Best of luck to you, you’ll need it! Can you leave a 1/4 star? I couldn’t find it...

Our original home loan was bought by Flagstar, and it has been a nightmare from day 1. We were not, I repeat, we WERE NOT notified that they bought our loan. Even though they bought a loan that we took out on the only home we live in, and they know the address, they DID NOT send statements or notice to us about the change in lender, so we didn't make a payment for months, This has wrecked our credit. We had to pay about 33,000 in one day, to catch up and ensure we didn't owe anything. Then we we got hit with baseball size hail, they collected our insurance check (which is understandable and deposited in escrow) but when it came time for them to cut us a check for the damages we HAD to fix, it was like pulling teeth. We are thinking of just paying off our loan to get rid of this company from our life.

Flagstar took over our loan. They convinced us to get in the covid forbearance program promising no extra debt, after 3 months we tried opting out and they took 4 months to finally get us out of it and now they are charging us double for the missed payments. Customer service has clearly told us there's nothing we can do, we are now in more debt than ever and our monthly payment keeps going up monthly.

0 stars really should be an option. I wanted to change my due date because my pay schedule changed and since it changed, there was a window of time when I didn't get paid. I get a ridiculous run around and am told to submit loss mitigation app. Nothing but a run around after that. Really? Something happens in life and that's the response? Please stop saying you care about your customers. You most certainly do not. Ever since my mortgage was purchased by Flagstar we've had numerous unwanted calls. Now I am forced to make my payment late every month.

My loan was sold to Flagstar a few years ago. To be honest, the transition went fine. The trouble started when I initiated refinancing in March, '21. I have a credit score that hovers very close to the max of 850. I thought that using my current lender would provide an easy refinance. It's been nothing of the sort. NIGHTMARE! No communication unless initiated by me and then the answer has always been something like, "almost there...oh, we need one more document and then we'll be done." Then another month passes and they need updated bank statements and pay stubs. I've provided every document they asked for within 48 hours of requesting...most within 3-4 hours. Then I wait for a few weeks and finally reach out to get an update and would you believe it...they need another document. How long would it have taken them to notify me that they needed another document if I hadn't checked in? Certainly, no one was checking in with me.

Flagstar bought my mortgage account which was in Covid forbearance. They immediately launched into full collections mode before I'd even received a welcome letter. In addition to facing recovery from being sick, I now have to deal with endless collection phone calls, mail, and letters left in person on my door for my neighbors to see... while I'm in forbearance.

My home has been financed through Flagstar Bank for several years. I have never missed a payment and my credit score is in the 800's. I wanted to refinance to take advantage of the lower interest rates. In fact Flagstar sent me an email soliciting me to do just that. I have 75pct. equity in a million dollar house that I've owned for 43 years. They have stalled the process for almost 4 months asking for ridiculous documents. Each time it comes back from "underwriting" there is something new they want, then it takes another 3 or 4 weeks for them to get back to me and want something else. What a joke they are.

My mortgage loan was sold to Flagstar Bank and it’s been the worst thing that could have happened to me. I’ve been trying to get out of the forbearance plan since last year and no one has been able to do it, it’s been call after call doing what I’ve been ask to do and nothing is done.

We give Flagstar Bank -0 Stars. We opened a business checking account, deposited over $10,000. We had a 5 customers' bank place a stop payment on their checks and Flagstar Flagged our account and Claim it's under investigation, but when we call they give us no information, they just forward the call to another department and tell us they'll contact us. It's been 3 weeks and no one has contacted us. We are reporting this bank to the BBB, FTC and Law enforcement for retrieval of our funds.

This company is far beyond the WORST company I've ever had the displeasure of having to deal with. Since October my wife has been trying to work with this company doing everything they told her literally and while she was sitting on the phone with them. She received no help until contacting an attorney and the Consumer Protection Bureau. They still are not standing up to their end of the deal explaining how paperwork should be signed and only where they put tabs so we do exactly what they said because after experiencing all the other rule changes they constantly make only to be rejected for not signing a paper that "they usually forget to put a sticky note on" -Ms. **. In the hardship task force tells me.

I wish there was an option for negative stars. My home loan was sold to Flagstar a couple of months ago and it has been a series of nightmares ever since. The latest has been finding that my property taxes were not paid from my escrow account and I now have accrued interests on late payments. To make matters worse, there is not evidence phone number to get customer support or any useful information on the website so I do not know how to resolve the problem.

This company goes far beyond horrible!! I've been working since October to try to change my loan after the hardest year my family has ever faced. Submitting everything they asked for and literally as I spoke with an agent. Had to attain counsel before anything really has been done at all. I can't even begin to explain the additional hardship this company has caused my family. I've never in my life been treated so poorly. Having to call in multiple times to get an agent willing to actually do any work. Put into a plan that would raise my mortgage to 90% of my guaranteed monthly income which I had explained multiple times and submitted proof that our pay rates vary and that I had lost my job during the pandemic and have not been able you return. Even though I had sent not 1, but 3 appeal letters stating that I didn't want to be in it.

My original mortgage was with Chase bank, but my mortgage was sold to Flagstar Bank. We recently had two major hurricanes to move throughout area. The second cause a tree to fall on my house and a second tree in my yard, taking out part of my fence. I paid to have the trees removed before the insurance could even come out, since the tree was literally through the roof. The insurance agent did a great job on his assessment and payout. Of course the check was made to us and Flagstar. I have dealt with this with other properties, so I really was not worried.

I set my account up for bi-weekly payments, little did I know that it would not cancel my monthly mortgage payment. So it pulled my payment twice/Initial phone call was great, they cancelled this for me right away so it wouldn't happen again. I sent in my form asking for an EXPEDITED refund of my mortgage payment since it pulled twice. This was pulled back on 2/27. I sent the form in on 3/2. Here we are now on 3/14 and it STILL has not been refunded. Terrible customer service as I emailed for an update.... They told me I need to call them for an update. You would think they could pick up the phone and tell me when it will be processed since I asked TWICE for an expedited refund.

We purchased a new home November 2020 and our loan was sold to Flagstar Bank before we could even make our first payment. We have not been late on any of our payments on this mortgage or the mortgage we hold on our other property with Wells Fargo. Today I get a phone call from the Flagstar Bank collections department wanting to know if I had made my mortgage payment yet. Our credit scores are over 700 and we have a 16 day grace period as with all standard home mortgages. I have never in my 27 years as a home owner with a mortgage had a lender call me to collect my payment while still in the grace period. I found the phone call to be harassing and insulting. We will be refinancing my mortgage even if it means paying a higher interest rate.

We have been working on a refinance with them since October 2020. Our original mortgage was sold to them and they contacted us saying they could refinance it at a lower rate. We have supplied statements, paystubs, two appraisals, all documents. They have asked for the same things countless times. One time they asked why we had a large deposit every month in our checking account. I told them that was when I deposited my paycheck... Now we have done everything necessary and no response from emails, phone call lately. By their own schedule, we should have closed the loan two months ago. A little communication saying what their plans are would go along way. I am regretting being this patient with them this long.

I've been a Flagstar customer for over ten years and the past year has been the worst ever. They put a hold on my account and told me I had until Thursday to come in. I checked my account and they've returned all my deposits to senders. Now all my bills have late fees and they closed my account for no reason. I really think it's this branch I go to since I've moved. They seem very racist. WORST BANK EVER!

Missed 1 payment due to cancer situation. Then covid19. This bank could have cared less. Due to no exception allowed, I could not get them to remove 1 late payment to restructure my finances to keep from destroying my credit history. They didnt care and now I am in a finance collapse due to their horrible business practices. 1 missed payment after several years. Just shameful. Would not recommend them to anyone!

Horrible experience with refi attempt. This was my existing mortgage company so I figured I would stay with them but they couldn’t seem to get my paper work or financial information correctly entered. They were completely unresponsive and inaccessible. Terrible company. Strongly recommend looking elsewhere for mortgage needs. This company will waste your time.

My loan was (sold) transferred to Flagstar Bank, which for me was not a big deal because I pay my mortgage early most months and by law these companies have the right to do so. So, for me it does not matter who collects my monthly payments. The company that originally had my loan was excellent and had awesome customer service. Upon receiving my notice of transfer I called the number on the notice to let them know I never received a notice from my original loan company and the gentleman who answered the phone hung up in my face while I was trying to explain that I wanted to know what was the next steps.

Flagstar purchased my loan and my escrow account has been messed up ever since. First they did not pay my fire insurance then they paid it twice. I have trying to get it fixed for 8 weeks and instead of someone looking at the account and making the adjustments they are holding my January payment until I cover the amount of the insurance payment THEY made in error. Now they show me 30 days late with my mortgage payment when they have my payment. They should not be allowed to treat people like this!

First time ever doing a review for anything online, but felt I had to based on my experience with Flagstar. Based on the reviews I am seeing, this is a common theme. Had an issue when I refinanced, Flagstar sold my loan to another company when it should not have. Many other issues behind this and to be fair not all of which was on Flagstar in this regard. Called Flagstar, spent an entire morning on the phone, they created a case number, said they would look into it, said if I had not heard anything in a week to call them back. Did not hear anything for a week, called them back. The person who I talked to said there was nothing in their system, and did not have any updates. They said there was a note to have a resolution by tomorrow, and asked for me to call back.

Deceitful management at FlagStar Bank, horrendous customer support and they don't even know how to keep a ledger balanced. Avoid this bank at all costs or you will regret it. When they purchased my mortgage the paperwork was screwed up (which they admitted to me in writing as being their fault) and they ended up sending me to collections despite the fact that I have paid in full each month, and have provided the receipts to prove it. Not only that, for one of the payments they double charged me and they couldn't send the extra money back.

I refinanced with Flagstar Bank recently and my first payment was due November 1, 2020. I’ve made three payments for November, December and January. All three payments have all posted to my Flagstar account timely. Flagstar began leaving me messages in late November requesting that I call back “today” but gave only a main number, where I spent 45 minutes getting through, only to be told it did not say on my account why I should call back. I began receiving past due statements, as well as collection letters. In more than 8 different calls to Flagstar, no one can explain why I owe any money.

I attempted to work with the Flagstar loss claim department for over a year regarding releasing my insurance proceeds. After responding to each reason Flagstar gave for not being able to release my funds, I was given another roadblock. None of my questions were answered and repairs due to Hurricane Michael have been delayed. My insurance proceeds exceed my loan balance and the only solution was to pay off the mortgage and find other resources for financing. I've been attempting to pay off my loan since the 1st of November 2020. Flagstar will not give me any information regarding the lumpsum payoff amount I was given.

Updated on 07/11/2021: My insurance company reimbursed me for costs incurred from the building code retrofit and upgrade and sent me a check for $27,700. It also had Flagstar's name on it requiring me to submit it to them. I sent it in a FedEx Overnight envelope with a PREPAID return label hoping to expedite the process because I have already been through 2 rainy seasons without my home and I am fast approaching a 3rd so time is critical. I have furnished Loss Drafts Department with the receipts for the $40,000 that I spent from the check that Flagstar's Financial Crimes Unit sent me and the $15,000 that my former contractor bond company sent to me, I have furnished a draw schedule, estimate of repairs and details for each draw for upcoming repairs, and finally, I sent a copy of the building permit with the passed inspections for the roof... All of this is proof that I am more than qualified and can be trusted to complete my project.

For 10 years I have been divorced and have been trying to get my name removed from the mortgage that my ex was awarded 100% of all encumbers in our divorce decree. Flagstar has done nothing but give me the runaround. He has a year and a half of late payments, which show on my credit and I have no rights to do anything. He finally gets Flagstar to modify the loan and he and I were both told that I would be removed with the modification. Our divorce papers were provided, I was deeded off of the property and yet they didn't remove me. However, they modified the loan without my authorization.

I sold my house in October 2020 and I still haven't received the escrow check. For the past 2 months I called several times about this issue and each time today, I received the run around. Today when I called, Terry in the escrow department hung up on me after I asked to speak to a manager. I called back and have been on hold for 10 minutes. What is going on with this company?

Service is horrible. They admit to misdirecting a $30000.00 payment on 12/9/2020. they are currently holding the money in "suspense". They are now saying that they will apply the money by the 5th of January. In the interim they have drawn an additional payment from my bank causing me to incur overdraft fees. They wont consider refunding the additional payment (which should never have been drawn) until they redirect the $30000. They then are saying it will take 20 business days to issue the refund! I recognize anyone can make a mistake - the way you respond to it differentiates reputable institutions vs. the ones who take advantage of customers whom they know have no recourse.

I had a 15-year mortgage loan with Flagstar (the bank?) for about 8 years. Just like other clients, I did not choose this bank; the loan was sold to the bank when we refinanced our mortgage. With the recent interest rates drop, we refinanced again. After the Flagstar loan was paid off, the bank took a monthly payment from my bank account (another bank) on Nov 3, 2020. I immediately called (chat?) the bank and asked for the money back. The 1st agent said a refund check would be cut on Nov. 20. I wasn't happy with the response because another bank reconciled my loan on the very next day. I decided to wait because I wasn't in need of cash. But the check didn't come. So I called (chat) again around the end of Nov. The next agent told me that the check would be cut in the same week. I waited for it but the check did not come. I called the bank again on 12/8(?) and the 3rd agent said the check would be cut on 12/11.

Our loan got sold to them 9-2020---I sent them our tax bill because our county does not. It is up to us to do that--they paid our 1st installment but not the 2nd. Called 2 weeks ago-they said it would be taken care of--was not---our name was in the paper for not paying them--how embarrassing--so I sent the 2nd installment out of my own pocket-because they keep charging interest--we are going to do a refi--I do not trust this bank!!!! They lied to us and did not pay---now we are in the paper--shame on them and we had to pay extra $$

This has by far been the worst Mortgage Company that I have ever worked with. I Have called them 5 times requesting refinance information after they sent me a letter in the mail. Two different people told me two very different things and the last guy I spoke with was very rude and aggressive with me. I even told him that I would move my Mortgage from them and he could not care any less. I will be moving my mortgage and am very disappointed in this bank and hope I never have to work with them again. Think twice before working with these guys. I still have yet to receive a follow up email with quotes that I requested 3 weeks ago.

The title to my primary residence shows a lien due to Flagstar Bank in the amount of $62,000. That amount was reassigned to Chase Bank in April, 2002 who now holds the mortgage on a separate property I own. I have spoken with Flagstar Payoff Dept several times since mid-November and am told that they only retain records for 7 years so therefore they can't send a document stating that nothing is owed to Flagstar. They can pull it up and see the transaction and verify that there should be no lien but they won't send me documentation of that, even in just the form a letter. I'm told 'that's not the way it's done'.

Flagstar services our mortgage and escrows homeowners insurance payments. It failed to pay our homeowners policy, resulting in cancellation and now wants to charge us 2x for the policy that was cancelled. We've made many unsuccessful attempts to resolve this issue, so today have filed a complaint with the Massachusetts Attorney General. Stay away from this company if you can.

Worst mortgage company ever. Loss Draft DPT does not trust its customers. Over 2 years ago my home was damaged during a hail storm. I did everything that was required of me to get my home repaired. Mind you, it was a long process. I had to fire the contractor (did not finish the repairs) and hire another contractor. I paid said contractor out of my own pocket. Flagstar knew this, yet still wrote check to FIRED contractor. I requested a new check in writing as required by Flagstar. That was 3 months ago. Crickets from Flagstar. CRICKETS!!! Wait, I'm giving crickets a bad wrap. They communicate better than Flagstar.

The loss draft department of Flagstar Bank has offered horrible service in administering the return of more than $1,000 that is owed to me. I first contacted Adam at ** more than a month ago in which he assured me that there was an error in how paperwork was categorized and I would receive my check in approximately a week. After the week had passed, I then followed up again, with an agent who I did not get their name, who provided a similar account.

My mortgage was sold without my knowledge to Flagstar. Was first made aware of this when a person without a strong command of the English language knocked on my door and wanted to talk about my loan. It was clear they were looking to verify if someone was living here and gain as much intel about the people living here and the condition of their asset. This happens monthly.

They bought my mortgage loan and as with any buyout like that you have 60 days from the time it’s bought as a grace period for no late fees or credit reports. I made my payment to my current mortgage company not knowing the loan had been purchased. I then received a couple of letters from Flagstar telling me my payment was late. So I called them to learn they had bought my mortgage and my payment would now go to them. So here I am being threatened by some bank I’ve never heard of with late fees and credit reports even though I’m within the 60 day window as they shared. The reason they gave to me for the threat was my payment increased but I had no record of that from my previous lender.

Updated my rating because the matter was resolved favorably for us, and we appreciate it very much. Thank you, Flagstar!

If only I could rate this dump a zero.... Let me start by saying our loan originator was amazing to work with. As far as his leadership staff and the underwriter, they were nonetheless a complete nightmare to work with (or should I say lack thereof). We initially started the re-fi process on July 23rd, 2020, they stated we were to close on August 21st, 2021.. then October 21st, 2021. Today is 10/22 and still no word of an exact closing date.

They slapped lenders' insurance on my account (had insurance the entire time) without informing me, therefore adding late fees and now has ruined my high credit score. They said they could not do anything about the fees after talking to numerous agents since September.... Horrible loan company. The worst I've ever had to deal with. Can't wait to switch!

So I just had my mortgage purchased/transferred to this company. I had already been working with my previous lender to close (i.e. payoff) the mortgage next (November) month. Property taxes are October and didn't want to mess with that as I live overseas. I would wait till this year's taxes are paid from escrow. Well the letter from Flagstar shows up and I see all these fees - Payoff quote fee, Recording/Lien lease fee, doc preparation fee, amortization fee (fee to see how your loan amortized?).

CENLAR sold my mortgage to Flagstar without my knowledge. I was only one month behind and working to get it brought up to current. Flagstar started calling and harassing me every single day even after having spoken to multiple customer service reps and explaining the situation. Then I get a letter stating I could go into possible foreclosure because they had in their system that I was 3 months behind on my mortgage which is completely incorrect! I have no idea how they have such screwed up information. I'm finally caught up but when I log in, it still states that I owe 2 months mortgage!

I have been going through the refinance process for 6+ months and contacted multiple people at Flagstar but it's still incomplete. Reading through this thread I am seeing others endure the same experience. General feedback is 'Your application is being prioritized', 'COVID has slowed all applications', 'We're working on it and it'll be completed soon.' It's a painful, frustrating experience...

We have our mortgage thru Flagstar Bank since 2012. Our homeowner's insurance and property taxes are included in our mortgage payment. Flagstar bank sends the payments from our escrow account when the payments are due. Our homeowner's insurance was sent by Flagstar on July 21, 2020. The homeowner's insurance company sent us a letter that stated that they never received the payment and that our insurance was going to cancel. I immediately called Flagstar bank and was told by Flagstar that the payment was sent and they would straighten out the problem with the insurance company.