Flagstar Bank Reviews

My loan got switched over to Flagstar Bank after a recent refinance that first went to HarborOne. Ok, fine. Figured it would be no issue. First payment due on January 1st, so I set up an autopay on Flagstar's website to be paid on December 28th thinking it would go on that date. I just got a statement from them that the payment was never paid and now I have a late fee of $35.00. Total **, since the website had all my information already in it (routing and bank number) proving that I had set it up, with the "convenient" notification on their site that autopays only take effect on the 2nd payment. Then why wouldn't the site warn me of that at tell me I HAD to make a manual payment? Nice try Flagstar. Not on my watch. Judging by the reviews about this bank, I am getting my loan away from these guys ASAP, but not before ripping into them about the late fee.

I received a bill from my city tax assessor in November for 1633.00 I called Flagstar. They said it would be paid by 12/5/18. Two weeks later another bill. Called again. They said, "Oh yes it will be paid." A week after that got a bill from my homeowner's insurance. They didn’t get their payment. They went after Flagstar themselves. Third bill arrives today from tax assessor with a penalty. Called Flagstar again. Talked to mortgage department. Blasted them again and said it better be paid within 48 hours. And they are paying the penalty. Don't get a mortgage with these **. The best mortgage company is Quicken Loans or Mr. Cooper.

This has been the worse banking experience I've had. We applied for a HELOC and they were super pushy to get the process started, then when we ran into some issue and I had questions regarding the loan they offered and wanted to know details before accepting their loan they pretty much stopped all communication with me. I tried calling, emailing, and just trying to get more info about a loan and no response from the contact person I worked with named Rosie. Horrible and unprofessional. They can't take 5-minutes of their time to explain a loan, just expect you to sign for it without providing you any of the information. I will NEVER work with this bank again.

My local mortgage loan company sold my loan to Flagstar Bank and I have had nothing but problems ever since. Be prepared for a long hold if you are calling customer service. My advice, go to another company if you have the opportunity.

The people who operate this bank are complete morons. It has been a nightmare ever since a bad bank, Wells Fargo sold to a bank even worse, Flagstar. They are incompetent, unable to fulfill even check services properly. They keep no records of orders, so they never order anything. They shouldn't even exist with this bad service. They don't even function. They are a zombie bank.

We are a contractor working on a home that was damaged during the storms. Flagstar has had our down payment check since November 22, we have submitted our documents over 35 times via fax and email. And as of today, they can't tell me any update or whether they have received them which we know they have, because another department confirmed. This has been the worst experience ever dealing with a bank to process a insurance check for contract to be paid. We will have to the project completed this week and still can't get them to release down payment check. With no reason why from Customer Service. Don't bank with them and if you have a loan I would recommend re-financing.

I was never a Wells Fargo customer but am equally affected by this merger. Chase bank sold my mortgage to Flagstar so I opened a checking and savings account with Flagstar and have been a customer since December 8th, 2018. So far, I cannot log on to see my accounts online nor on their app. Customer service is only equipped to change my password but not diagnose why I’m unable to log in. This problem has also affected the banker's ability to get me logged on at the actual branch. Most recently, my direct deposit is missing and the banker at the branch had no clue about where it was. I’m freaking out because on top of all this, I’m one of the government workers who has been affected by the government shutdown. I need my money found immediately and I’ll just start sending checks or money orders to pay my mortgage. Flagstar is behaving like it’s been hacked!

I have been with Flagstar for a few years and the only reason I’ve tolerated them this long is because I had everything set up to come out automatically. This year alone, I’ve paid over $600 in overdraft fees. I’ve called repetitively and asked them to remove the ability to overdraft but I found is they manipulate your account so you can’t tell you have over-drafted until it’s too late. I only keep money that I need in there and there is no way to deposit money in the same day once it overdrafts. I’ve set up texts and emails and nothing.

I had a Wells Fargo Bank account and INVOLUNTARILY been switched to Flagstar Bank when they bought 52 WF banks. After deciding to give them a chance I had to make multiple calls to Flagstar just to be able to log into my account. After barely using my account I am now locked out with my balance saying I am negative $10 million! I don’t make nor have this amount of money. I’ve deposited one refund check for under $20 to this account. I will be closing my account as soon as I am able to get to the bottom of this.

My house loan with Chase was bought by Flagstar Bank. This company has sent about 10 letters to me and certified letter. This company will harass you constantly. I accidentally mailed house payment to Chase then found out my loan was bought by Flagstar. All of this four days before Christmas. My house payment was behind. But I’m afraid to sign anything with this company to get caught up. Based on every review I’ve read. I’ve always made a payment every month, but yet in one week I’ve received letters and calls constantly. After I see everyone reviews I realize I’m not the only one having to deal with this bank's tactics.

Long post alert!!! My husband and I recently found out at the end of November that our home loan with Chase was being INVOLUNTARILY transferred. Mind you, we have been through hell the past 6 months. Back story... in July we found out we were pregnant with our 3rd child. August we find out we are pregnant with twins! We decide we need to look into getting a home, due to previous things with my husband's old company, we needed to raise his credit score slightly to get the best rate. So we work with a financial/credit advisor and begin the process. All is great with them! National Credit Care is an excellent company to work with!

Had a home loan that got bought from Cartus Home Loans by Flagstar. No big deal, it happens. I went through their hoops online and set up autopay with my bank account. First month went smoothly. Second month, just a day before Christmas, I get a letter from Flagstar in the mail. "Your account is overdue! Late fees will be charged if you don't pay promptly and if you don't pay we will send your account to collections and report this to the credit bureaus!" What the hell Flagstar? Went online, and immediately paid my mortgage for the month. However, auto pay is no longer available?! Wow, this is the worst online experience I've ever had. Will never use this POS bank for anything if I have a choice. Now it looks like I'll be spending the rest of my vacation getting re-financed so I can dump this loan and they make absolutely no more money off me.

I am a resident of Las Vegas but I am flipping a home in Ohio and living in the residence for a little of a year. Needing additional funds, I applied for a personal loan with Wells Fargo and, as usual, everything went smoothly, the funds were promptly transferred into my account. Note: I have my mortgage, two credit cards, my auto loan, checking and savings with Wells Fargo. However, because I was in Ohio when I applied for the loan, this one account was transferred to Flagstar.

I opened my Wells Fargo account in Michigan when I was living there years ago. Flagstar bought out branches in the Midwest so I was forced to transition even though I now live in Nevada with a Wells Fargo across the street. I was already upset about this enough about this but I have had nothing but problems since the switch. Flagstar told me that I would not have to give new routing or account numbers to payroll and that it would be done automatically. I suppose my first mistake was trusting that they knew what they were talking about... because my money was not deposited. The online banking gets shut down every other day and if you call and try to talk to someone you’ll wait on hold forever. I am sorry for all other Wells Fargo customers that got forced into this. I just opened a Chase account and will be closing my Flagstar immediately.

I was not given a choice to have my accounts transferred to Flagstar. I learned of this first on radio. 1st mistake. They had 6 months to prepare for this and decided to do it on a weekend during major holiday season. 2nd mistake. They tried to do it all at once rather than a planned transition over time. 3rd mistake. I followed all instructions and when I did not receive cards and checks prior to the transfer I called on 2 occasions and was told not to worry and they would be there on time. They weren’t. 4th mistake. Monday morning was disaster at bank and understaffed. 5th mistake. Customer service rep wasn’t helpful and never returned call. 6th mistake. Not all accounts transferred. 7th mistake. 2nd bank visit required me to make appointment which rep was 30 minutes late. 8th mistake.

Fire insurance money $345,000 for dwelling rebuild (Thomas Fire Rebuild) is in an escrow account requiring home inspection to release funds. After 5 weeks and 6 phone calls requesting a home inspection I get the same answer from phone representatives. "I've submitted for inspection, you will receive an inspection with 3-7 days." Every time I call they say the same thing and I do not receive an inspection. The bank is holding the money collecting interest. They claim "we're too busy to take your call, please leave your number and we'll call you back." I never receive a callback, I never get a home inspection and they keep all the rebuild money in their escrow account. I have contractor bills to pay and no way of getting the money from Flagstar Bank aka. Proctor Financial, Inc.

Since I got my home loan a year ago, it’s been sold at least twice, so now I’m with Flagstar. When I got the loan, I set up an escrow account to pay taxes and insurance. Out of the blue, they sent me over $9000 saying it’s escrow overpayment. Why? They didn’t pay the taxes or insurance. I found that out, because I got a notice of cancellation from my homeowner's insurance, and a delinquent tax notice from the State of California. Not only do they put you on hold forever, but whatever you’re calling about, they have to transfer the call at least twice to get you to the right person. Each time, at least 30 minutes on hold. I am retired, but that’s not how I want to spend my time. It must be even more of a nightmare if you work!

Worst bank ever. I was with Wells Fargo bank but forced into Flagstar as of December. I was told it should be an easy transition, far from it. Several issues setting up online banking, and then as soon as I started using my card it would work here and there, embarrassing. I called the bank and would be stuck on hold forever and end up playing the song and dance game to get help. Then the other day I get a .27 cent charge on my card and asked if I made the purchase, I say no and ask if I need to get a new card but was told I would be fine. I go to buy groceries 8 hours later, card declined, check my account, checking and savings drained. I call the bank and after being transferred and put on hold several times I'm finally told I have to wait until the charges go through and then call back and dispute them. Because that makes total sense.

Flagstar Bank was one of several that I initially contacted for HELOAN bid and I moved forward with refinancing my home based on that bid. When I received the closing paperwork and reviewed it closely I noted that the interest rate was 0.5% higher than bid. When I refused to close and contacted the agent they claimed that the rate had been fixed at bid as he had stated but he accidentally used the wrong interest sheet to create the bid. We ended up going forward with the loan because interest rates had increased in the nearly 2 months it took to process our application due to highly unprofessional correspondence practices and subsequently have had ongoing trouble with their customer service. At this time I am unsure if Flagstar is actively fraudulent or simply unprofessional but I would like to warn others to be wary of their claims.

After waiting a week since the bank merger to contact CUSTOMER SERVICE, I have come to realize: This bank is a joke. How I wish I would of known this could happen (WF selling/closing branches in the Midwest) when I opened my account at Wells Fargo. WF provided me with great service. FLAGSTAR is nothing. After 4 days of being on hold for an enormous amount of time, and NOT being able to speak with a representative, I finally got thru at 7:30 AM. I am currently overseas and is not easy to communicate back to USA.

Closed all of my accounts with WF before the change. Got a letter in the mail from Flagstar dated 12/7/18 notifying me that my account (that was closed) was overdrafted. I called and waited over 30 minutes on hold. They said that it was a service fee but it had been refunded. I notified them that all of my accounts were closed before the change and they were unable to tell me why they still showed one open while the others were closed. They said that I could go to the branch and close it (long lines) or write a letter and send it to the branch requesting it be closed. Call was elevated to a supervisor and she said the same thing. I do not feel comfortable just sending a letter, who knows if it will actually be closed. So it looks like I will need to take time off of work with no compensation to close my accounts...again.

Our VA Home loan was sold by Cenlar to Flagstar for servicing in November. Absolutely a clown circus for customer service and support. I have simple questions and they couldn't provide a complete answer. Just try and get a Supervisor or Manager on the phone... lol... Run, fast, with all of your $$$ and don't look back. They are absolutely the worst at everything and we've only been a "customer" for a few weeks. RUN!

As I entered the main branch downtown I could see there were a lot of very unhappy customers, and the flip chart displayed clearly spelled out those things yet to be satisfied like the ATM machine, which, I would think would be the most immediate thing to be operating after the name on the bank's sign was changed, or before! These people would have been perfectly at home carrying ball bats or axe handles, like in the old west days, but no outward displays of hostility erupted, at least while I was there. Hopefully, this will prevail, but for how long?

Just another angry customer whose Wells Fargo account was transferred over. This has been the WORST experience. App doesn't work, website doesn't work, on hold now for 31 minutes and counting on the phone. Debit card doesn't work in the ATMs, I have no idea how much money I have in my account and can't find out. Once I find out, I'm taking it and closing this account. I will NEVER bank or recommend Flagstar. This is ridiculous. And just SUPER happy this is all happening right before Christmas... If Flagstar wasn't equipped or able to handle the transfer they shouldn't have done it!

Horrible customer service. I was a Wells Fargo customer. Said direct deposits would not be affected. Still have not got my money. All they could tell me was pull out cash and put my account into negative. And every question I asked was answered with, "I don't know."

“Transition” has been a week. Still no access. Direct deposit not available, worst customer service possible!!! Sleeping in my car because my money is not available and it is 15 degrees outside and I am 300 miles from home!!! Definitely getting rid of this bank!!!

I did not want to become a Flagstar customer, but Wells Fargo sold my loan account. Now I don't have access to withdraw money, and their online banking system doesn't help. I've been on the phone for 35 minutes and counting. Transferred to my 6th customer service rep, and still, no one can help.

Well over one full week with absolutely ZERO access to banking, no balance, no deposits, withdrawals, unless I go stand in line for 45 minutes at local branch. None of the options work on the website. NO ONE ANSWERS THE PHONE WHICH THERE IS NO EXCUSE FOR. HELLO? YOU HAVE PEOPLES MONEY! I understand this was a transition from Wells Fargo, but why make the transition if you are not 100% ready, this shows the decision making ability this company has, BAD.

Updated on 01/24/2019: They refuse to let me pay my monthly mortgage payment early. I have to fight with them to fix it. I'm military deployed to Africa so I want to make sure the payment gets there so I pay early. They keep putting the total payment as the principal so when I make the next month payment it's later than it should be. I keep asking them to sell my mortgage. They are the worst.

I’m another one of those Wells Fargo unfortunate transfers. I was told, at least at my branch that only the ownership was changing and specifically told my money would not be touched. This change happened while I’m 1000 miles away from home and all of a sudden my card, only funds on me, don’t work. I’ve tried to call several times over the past few days and every time I’m on hold I’m hung up on. So thanks to this. I’m stuck indefinitely here, missing finals, doing weird desperate stuff for money just to feed myself, and trying to open a new bank account somewhere else. Thanks Flagstar.

Unfortunately, I am one of the victims of this transition who still cannot access their accounts. On December 3rd, I attempted to set up my online banking at flagstar.com with no success. I had followed the instructions exactly and even went as far as to try on different computers with different browsers. The number I was given to call when receiving the activation error gave me a recording and then promptly disconnected when I called it. I continued to try the number and also the activation on flagstar.com periodically throughout the entire day, with the same results. My local branch is open 9-5. I work 8-5 out of town and have to take time off work in order to do banking at my branch. There are no other branches closer to my work, which is 30 miles away.

The transition is far from seamless.

I'm writing this review while being on hold already 45 minutes! I had a business account with Wells Fargo and have extreme regrets that I didn't research Flagstar prior to the takeover date. I'm furious because I really don't have any extra time to wait in the long lines at the branches here in South Bend nor do I have time to wait on hold for what has now been almost an hour. Did I mention I tried calling yesterday and the same thing. I went to the branch and because of the long wait time I couldn't stay. There is no helpful information on their website about setting up an online account and I quite frankly will have to bite the bullet and go wait in line at a branch! Yes~ as soon as my account information is straightened out I will be changing banks!

They raise my interest rate more than the Feds raise interest rates. They charge a $50 ** fee on your HELOC to "maintain a revolving line of credit". They tell you if you open a checking account with them with $200 they will reduce your rate by a half of a percent. They do, but if you don't use this account every 60 days they take $60 out of it as a penalty. By the time I found this out, my account was down to $60. I HATE THIS BANK. I will be transferring this loan as soon as possible and hope to never do business with them again.

I normally am very caution and do not write negative reviews only positive ones. I have been in the customer service in 3 different industries over the past 30 years. There is too much negativity in the world. But after spending over 4 hours on hold over the past 2 days, enough is enough. I thought that I was fortunate enough tonight to actually get through to Flagstar customer service after 45 minutes on hold. I spoke to someone named John; he was terrific even though he could not help me access on accounts online. He promptly, after trying a couple of different things send me to tech support.

Flagstar Bank is horrible. Like a lot of people on here I was a Wells Fargo customer who was forced to switch. Flagstar has made it very difficult to even set up an online account and access my money. Luckily I have an account with another bank and have some funds in there. As soon as I am able to I will be closing this account and putting everything into another bank. Their customer service is terrible and I advise against joining them. We received word that Flagstar bought Wells Fargo branches back in June. That was six months ago, they should have been prepared for this. They are completely unprofessional and not worth your business.

I am also one of the incredibly dissatisfied former Wells Fargo customers. I never received a debit/ATM card or any checks in the mail. I'm unable to access my money or pay my rent because of this issue. After waiting 2 hours on hold with customer service, I was told that my debit card would arrive in 12-17 days. Are you kidding me? When I asked what to do with my direct deposit, the agent said "I think it should be okay." What does that even mean? This is my only checking account and I can't afford an "I think" statement. Terrible bank and terrible customer service. I'm switching banks as soon as I can access my account.

This is the worst transition ever! I do not know why Wells Fargo decided to sell Indiana based accounts! I am unable to access and view my account information online. I also called 3x, only to be on hold for over an hour or so!

This bank overtook my original bank (Wells Fargo) and had nothing in place for the overload of the site. I went to the office today, typically no wait and found the entire lobby full of people making attempts to update their banking information. The computers would constantly freeze up or the associates had no idea what they were doing. I waited 3 hrs and ended up leaving. I’ve now been on the phone for an hour waiting to speak with someone. This was completely avoidable but Flagstar did nothing but send wrong info in the mail and now I cannot get on to check any of my banking information. I will be going elsewhere, especially after seeing all the negative reviews. Why chance my money to a bank that can’t even put infrastructure in place when taking over a mere 52 branches.

I wanted to move to state that still had Wells Fargo. However I missed deadline. I got all my new intro pamphlets in advance. New courtesy checks, and deposit slips. Read everything & activated new card, took out some cash for weekend, and prayed. My auto deposits have cleared, my balances have transferred over, atm card worked smoothly, and I notified all auto parts of new routing number. Cannot get mobile app to download, and mobile banking is offline today. I'm sure a few days from now all will smooth out.

I am one of the new Wells Fargo customers and this transaction has not gone well at all. Both my wife and I are on the account, but only she got the ATM/Debit card. I called and they said I would need to wait till Mon 12/3 to order a new one, they couldn't help. We never received our checks they told us they would send. Our son also banks and has accounts with Wells, he never received his ATM/debit card either. I tried the online banking here on 12/4, I get a "system error" message and to try back later. I can't get to my accounts, pay bills, we only have one ATM and I was on the phone for 15 mins before finally hanging up waiting on customer service. Terrible transition, terrible customer service, terrible bank - we are looking for a new bank right now!

I was stolen from wells Fargo from this bank. Transition was supposed to be smooth. Everything supposed to be easy. NOTHING has been smooth or easy. I called customer service for assistance and I was on hold for 2 hours just to have them drop my call. I can't get logged into online or mobile banking. They said these would be available at 9am on the 3rd, not sure when they actually were, but this is the 4th and finally got the mobile app, even though I can't log into it. Calling them just to get deposit information is impossible. Wells Fargo was so much easier. I shouldn't have even been switched because there are no Flagstar banks in the state I live in, hope there never will be. I've already created a new account through wells Fargo and will no longer deal with Flagstar once my direct deposits can switch over. I recommend no one to this bank... find another!

I am one of the Wells Fargo customer that got sold to Flagstar Bank. The experience has been horrible. Our checks only have my husband's name on it. I called them to let them know there was a mistake and they told me there was nothing they could do. They gave me the check ordering number and I was told they could not change the name on the check because of security reason. I have not been able to download the mobile app. I send an email and the response I got was they would answer me in 3-5 business days. Really!!! I did not ask to go to this bank and I and shopping for a new bank. They told us it would be a smooth transition, I am still waiting for the to happen. I am worried that our payroll direct deposit will not make it into our accounts but we will have to wait and see. I guess they don't realize it the first of the month and people need to pay their bills. I would suggest to transfer your account out of this bank as fast as you can.

Currently Flagstar bought out Wells Fargo in our area. I was not exactly happy about this transition but wasn't a huge deal at first I guess. However, they decided to do the merger at the beginning of the month when people need to pay their bills. This would be fine if it was a smooth transition. First of all there was no notification process. So now my account is disabled at Wells Fargo and I have no idea why.

Our loan was sold by a local bank as part of a bank merger. NOTHING has gone right. The website is a joke. The customer service is the worst of any business I've EVER done business with. The wait times of 45 minutes is ridiculous and the phone message you receive while on hold - 'we do respect your time and appreciate your call' is insulting! I've been dealing with a flood hazard insurance issue (even though our structure is NOT in a flood zone) for over 3 months. Buyer BEWARE. The 'mandatory' flood insurance forced an escrow shortage, even though I submitted FEMA documentation/map that identifies structure is NOT in flood zone. There no provision to appeal or correct. If a mistake is found, once they don't refund you money - they apply it toward your loan balance (so I've been told).

If there was a zero star to earn this bank would earn it easily. My account was transferred from PHH mortgage 2 months ago. The options for making an on-time payment are few. The website is down and the service representatives have not been trained to handle the high call volume. They informed me that my account was in lost mitigation when in fact it was not and the next customer service representative could not take my payment because her system would not allow. For the last 2 months have been a headache. The website is not friendly and provides minimal information except for that 15 fee to complete a payment over the phone. This company makes customers feel like a 3rd party lender who is out to take your money. I would never in a million years submit an application for any of their products! BEWARE. They feel like scammers.

Cenlar sold my loan to Flagstar. I tried to register with Flagstar before my loan due date on 12/1 and the website was down. The bank had a phone message stating they will not charge late fees due to the disruption in service. When I was finally able to log on on 12/1 they charged me $15 late fee. They charge you $15 to pay your bill over the phone even though it is automated. I have had other mortgage companies in the past, Flagstar is the worst, fees are excessive and staff is not accessible.

They have three ways to pay. Pay online for free but their system is broken! You can't even log on to register for the my loans to pay them. You can mail a payment but who does that anymore or you can pay by phone but they charge you $15 to take your money which is about as ridiculous as it could possibly be. So in short they are terrible. I wish I would not have been switched from Cenlar to this sorry institution. I would not recommend anyone using this jacked up bank.

After Hurricane Florence damaged our home we sent our insurance checks in to start the repair process. Well 2 months later and we haven’t received a dime! If you're planning on using Flagstar, DON'T DO IT.

It's bad enough to have to be victims of a national wildfire disaster (Thomas Fire of Ventura CA 12/4/2017. But, to have our mortgage company treat us like this is wrong. I thought evacuating our home during a wildfire was horrify enough. I was wrong, dealing with Flagstar Bank has been the worst. They don't answer their phones, they don't return calls and I have even called many times to be placed on hold while I wait for assistant. The average wait times is 60 minutes, and don't count on them to even answer or pick up.

Last year my mortgage was sold to Flagstar. I am a good customer and pay my mortgage early every month. I had a flood in my home; the insurance company sent the check to the bank. I was forced to pay for all repairs out of pocket. I fought with the bank for the insurance funds and after completing the inspection, they still owe me almost $4,000. They refuse to give me MY money back. They have an excuse every time I call. First, I have more than an hour wait each time I call. They have a different excuse, at first they blamed me for not getting all the paperwork correct. I paid a lawyer to fill it out, so I know it is correct.

Consumer beware! I have now been in the process of taking out a small home equity line of credit with Flagstar for SIX MONTHS. They take weeks to get back to me. They lose documentation. They say the loan is almost approved and then weeks later, they demand MORE documentation. I'm overqualified for this loan, have sparkling high credit, a high net worth. I'm the kind of borrower banks trip over to snag. Yet I've been stuck in purgatory with Flagstar for 6 months. The process has taken so long, they are now demanding updated documentation. They have lost my corporate tax returns. It's insane!! RUN from this lender.

This bank is a joke. Never found a bank so slow-- always. Takes them at least 20 minutes to complete simple transactions. Try to create online account, can't. Not enough space on THEIR part for my long email address. Use a different email. Type in a username. Type in a password. Tells me password cannot contain username. So, try to create new username. Won't let me. Close browser. Get online again. Go to Flagstar. They have decided I have signed up for online banking, when I did not complete the form because of their requirements. So, I "log in." Tells me the info is invalid. No **, Sherlock!

Horrible customer service. When you call them they state that due to heavy call volume it might be a wait. The same message has been there for MONTHS. I have called this company trying to notify them that they need to pay our clients home insurance premiums and have been placed on hold for over 45 minutes without reaching anyone. TERRIBLE CUSTOMER SERVICE. If you can, leave this lender.

Flagstar bought my loan, and since then it's been AWFUL. They didn't include my homeowner's insurance in escrow even though it was clearly stated in my closing docs, and had been set up that way for previous years. I received a notice from my insurance company that if I didn't pay they would cancel. I called Flagstar and their customer service didn't even say sorry. Then they didn't have enough money to pay the insurance. A month later, property taxes were due. Then my escrow went into the negatives.

This Bank has the worst customer service ever. Waited on hold yesterday for almost 3 hours to find out where my check was. Finally found a person in customer support to help. Said they would get back with me the next day. Never heard back. Need my check to pay contractors. Worst systems I have ever, ever seen. Romper-room stuff... No email or callback system. You just sit and listen to their stupid recording play over and over. If anyone else has a similar issue you might try calling Stephanie ** at the corporate office **. She is the VP in charge of the insurance area - and obviously in way over her head!

I have an insurance claim for damage from Hurricane Maria. I filled out all the forms and everything seemed to be going along ok. They sent me a first draw check from the insurance settlement. I got some work done and then requested an inspection. Inspection done and second draw check mailed within a week or so. I completed all work to my house and got the final inspection done. 2 weeks later I call to make sure everything is in order as I'm expecting the last check in the mail any day. They tell me they're moving things from Detroit to Arizona and my claim shows no paperwork at all in the file. Are you kidding??? Asked for a supervisor, they say none are available. They can put me on a callback list. The work on my house is done and I need that check as I took out a loan to cover the repairs. Horrible customer service. Sent an email to their CEO. Ridiculous.

Our insurance company (AAA) had to put our name and Flagstar Bank our insurance check. Recent fires has left us with a considerable amount of smoke and ash cleanup! We had to send them the check... We have never heard back from them??? This is more than a month now! In the meantime we are breathing the ash and other toxic materials that were left behind for the fires. I can't afford to pay for the clean up out of pocket. So we just breathe the stuff... Probably need to hire an attorney and sue them for damages to our lungs and other organs! I have been fighting cancer and I am sure this will just aggravate the issues. I have been looking for numbers to call...now that I am on hold with Flagstar insurance of 2 hours plus. About the animated message they play every couple of minutes. They have respect? I don't think so! I am so not impressed with this horrible company!

After a hail storm in July, I was able to get insurance storm adjuster out, and got check for damage. Since made out to my wife, myself and also mortgage lender, was told to send to Flagstar. They have since moved claims department and apparently can't find check, but I have not been able to talk with anyone or send email or contact anyone. It's like they have their money, now don't care. Regardless, I got my roof totally repaired in early October, but can't get moneys back from Flagstar to pay them. And I don't have $15,000 sitting around to pay it myself. Contractor has been done with work for over a month but I cannot get contact anyone at Flagstar. This is the sorriest excuse for a bank I've ever worked with and I'm almost 70 years old. Today (11/14/18) I have been on hold for over two hours with no one answering the phone. Help!!!

I wish my mortgage wasn't sold and yet I can't refi since it is a rental. These two department need to communicate with each other (loans and insurance). Never have I ever received a final notice on anything. This bank threatened to buy insurance for me, but yet they never communicated to me that they switched insurance departments even though they sent the letter on Oct 31st and switched on Nov 1st. Really??? I agree with everybody. Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with.

I’ll start by saying that since January 2018, when I experienced a flooded basement due to a broken pipe, I have been fighting to get my home back to its original state - it is now November and I live in the northeast US - I still have a home without heat... Representatives to respond to emails, customer disservice pushes back to the rep handling claim...it’s just a nightmare.

My experience with Flagstar Bank goes beyond imagination. They sent two check for the same amount to the same insurance company with only 10 days apart. I called them 29 days ago and they said that it was fine that the money of one of those checks would be posted back to my account. For the last 10 days I have spent every day over one hour on the phone talking to them and to a supervisor. When I don't get hanged up, I am told a whole different story by the people I speak to. The story ranges from, they don't have any information so they don't find the check or they just blame it on the insurance company. I am still waiting on my money. They don't give it back. I have been robbed by this bank. They charge me a high interest rate, yet they have my money and pay me zero. I don't know what to do.

Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with. We have over $16,000 in insurance checks that needed a third party signature so we sent them USPS signature required in the belief that the return checks would be sent back to us in a timely manner. We were sadly wrong. The return signature indicates that the checks were received on October 26th but while trying to follow up with customer disservice were were first told they couldn't find the checks. Now, with the past several time wasting calls we are being told that they are updating/changing their computer program and can't see if the checks have been sent back to us.

I have spent years with other companies without any problem. Flagstar has been a total painful experience. Our original finance company sold our contract and the relationship has been downhill ever since. The main current issue ongoing was insurance coverage during the transition. We have always been covered from day one but Flagstar is trying to charge us for their lack of understanding the basics or just plain old piracy. Nothing to do but endure or refinance away from this pitfall. As a professional engineer, I truly believe they are not worthy of any business based on the customer experience we have endured. Bottom line up front, if you hear of see the words Flagstar Bank, I would advise you to turn away and refinance elsewhere. Hope this heartfelt comment is useful to others.

It seems like there are a lot of people in the same position with their loss claims and Flagstar not releasing any money, enough for a potential class-action lawsuit. I might be updating this review with an email to put that together if I see a few more. My repairs on the insurance claim was completed months ago, and I haven't even received initial payment for the materials. Their loss claims department tells me checks were mailed if they even respond to emails. They don't give me a phone number to call. I've spent 4 hours total today on hold with the department and, I kid you not, they transferred me to HERTZ RENTALS at one point. This is, without a doubt, the worst experience I've ever had with a bank.

It is sad that I have to give Flagstar a single star... should be zero stars! Flagstar Claims personnel failed to follow-up or follow-thru on anything they said they would do. Example: my home was damaged during a hailstorm in Fountain, Co in June 2018. We immediately filed a claim with USAA who inspected the damage and cut us a check all within 2-weeks. However, USAA is required to put the check in my and Flagstar's name. Because the damage to my home exceeded $20K, I also had to file a claim with Flagstar. They indicated it would take 5-7 business days to process and re-issue the check so I could get a contractor to begin working to fix the damage. After waiting 3-weeks and still no check, I called again. They indicated there was a mistake on the paperwork which we completed on the same day and emailed back.

This company has been okay until I had hurricane damage to my property. They are very unprofessional and incompetent. They have been holding my final insurance payment check for over a month now! They first were insisting on additional docs that were hard to get from insurer, but I finally managed to get them. Sent them to them via email and I keep getting the run around. Every time I call I get different answers and they keep stalling, holding my insurance check, refusing to release it. They think it's a big joke and act like they're above the law.

First... refinanced with Flagstar and everything seemed to be going fine until, ten months later, that they had bought an additional insurance policy for some reason? They already had my Allstate information so I can the additional policy and upon threat of being sued, that company refunded my money. Flagstar denied any wrongdoing. Warp ahead to 9/18... I just finished refinancing with LoanDepot (a much better company) and the amount they sent Flagstar was about $1400 more than the loan balance. After several months of phone calls the final story was that I owed several days of additional interest (amounting to $1100) so, I advise anyone looking at Flagstar to RUN in the other direction as fast as you can!

I honestly have no clue why there are so many bashing reviews on this company? My mortgage loan was bought by Flagstar Bank and it has been effortless with their online banking system. I have used their online chat to get a question of how do I set up biweekly payments and the question was answered and the form sent out immediately. I've set up my payments and have had zero issues. I will most certainly update this review if anything should change. When I first learned that Flagstar bought my loan, I looked up reviews and they seriously had me scared. At this point, I literally have had zero issues and every interaction has been positive.

Our loan was bought by Flagstar, it has been a nightmare ever since. Their customer service is revolting, I would never ever ever willingly choose this bank! Immediately after they bought our loan we started getting letters in the mail from our insurance companies saying we were past due, requesting payment, and threatening to lapse our insurance due to lack of payment. I spent over 3 hours on the phone trying to get them to pay the insurance, and they were completely unwilling to help.

I sent in my mortgage payment in for $3500.00 and on the check was written Three Thousand Five hundred. They cashed my check that was written $3500.00 for $35.00 and put me in default. Customer service representative argued with me that the legal line is not the writing. Wish I had a different bank!

Wish I could give them 0 stars. Seems like a bank which hasn't learned anything from Wells Fargo fiasco. They ran escrow analysis for us and charged PMI twice asking for around 200$ more per months. I have been reaching out to their customer support with no luck. Wish I could get rid of them.

Asked a simple question about insurance escrow and they refuse to answer it before their scheduled escrow analysis months later. Worst customer service I ever heard of. Meanwhile my payment accuracy is in doubt and may be paying too much every month. Ridiculous!

I really have a hard time paying for something that benefits billion dollar companies. Specifically, I'm speaking of PMI. This insurance benefits Them not me, yet I have to pay for it. I put 10% down on a home loan and they forced this insurance upon me. I inquired as to how I can have this removed. I was told it would automatically be removed when I reach 80% of the loan paid. Once that happened, it was not removed. Instead I was told that I now had to reach 78%. Once that happened, it was still not removed. Instead I was told that I would need an appraiser to come to my home and reassure the LENDER that my property has not gone down in value.

Working with Flagstar to refinance my loan started out to be a great experience, but then went downhill. My insurance was due around the time of the closing, so my loan officer unilaterally decided he was going to pay off the insurance. He told me I needed to bring a check to the closing to cover the difference in paying off the insurance. I told him I didn't agree to that and I wasn't prepared to do that. He got very angry with me and yelled at me on the phone. He told me that paying off the insurance HAD to be done and not paying it was a deal breaker.

I wish I could give this company a zero star. I refinanced my home through a different mortgage company. Within a month, they sold the mortgage to Flagstar. Shortly after, I went through a separation and divorce. I am currently a single mom. Payments fell behind (no more than 3mos). I have brought the payments current...yet for some reason they continue to tack charges onto my statements and holding over $1,000 in a suspense account. (With a mortgage payment of 1234.00 a month, I have paid to date 6300.80 in the last 4 months. That's over an entire extra mortgage payment.) Each time I pay the new amount to release my money...they add more money owed.

Please have somebody review how Flagstar confirms hazard insurance on properties with a Flagstar loan. They keep sending notices that the insurance was not renewed and that they will issue expensive insurance on your behalf. The problem is that the insurance (help by the HOA) is not cancelled and has never cancelled and the policy is with the same vendor since the beginning of the loan. The employee didn't even have the number of the insurance carrier or a contact number on file. Twice they have sent me this correspondence and it takes great effort to correct it. Somebody at Flagstar is dropping the ball on confirming insurance updates. It makes you think they have a side job selling expensive hazard insurance.

My father recently moved to Florida from Michigan. He had been banking there with Flagstar bank, in Northville Michigan on Haggerty and 8 Mile Road. He opened up a bank account in Florida at Chase, and requested that Flagstar transfer his money there. They would not wire it, and they indicated they would send a check by mail. This is a large amount of money: $70,000.00. They insisted on doing it in this fashion rather than wiring it. They claim to have sent the check via UPS overnight via UPS. My father never received his check. They claim that they have sent it via UPS. That UPS has lost it. They beat around the bush when we ask them how they are going to replace this check and to top it it all when we had a conversation by phone about this issue, they hung up on us!

Just got a mortgage with Flagstar in April 2018. Shortly thereafter got a letter stating we did not have hazard insurance and they would purchase insurance for us at a much higher premium. Contacted Flagstar and they called our insurance agent in a 3-way conference call. Our agent assured them we did have insurance and sent them the proof of insurance and Flagstar agent assured me all was well. Today, June 19, 2018, I get another letter from Flagstar stating we did not have hazard insurance and they were going to purchase us an insurance policy for $6,393.05. Our insurance only cost $1100!!! So now I am back on the phone with Flagstar trying once again to get this straightened out. I may be in search of a new mortgage company very soon as this experience is definitely not to our liking. Don't go to Flagstar for a mortgage! I am obviously much more capable of handling my own escrow than anyone in their employment!!!

HORRIBLE CUSTOMER SERVICE and UNETHICAL - AVOID IF POSSIBLE. Getting a loan through Flagstar has been one of the worst experiences we have ever had. From the "senior" loan officer Geofrey ** to the branch manager Andrew ** the work ethic and communication have been unprofessional, at times bordered on deceptive, and have been with no apparent recourse. Our real estate agent has been in business for 35+ years with multiple industry and community awards and also shared our sentiment about the way that Flagstar does business- in fact our real estate agent informed us that she had advised clients to decline offers made on homes based on the funding being through Flagstar Bank.

We should all get together and SUE the Flagstar Bank people. They are by far the worst company in America. They kept asking for proof of flood insurance, sent several times. Now they want two separate policies, homeowner's and flood insurance, because they are combined. I've asked them numerous times to show me in writing a policy or procedure requiring this, no one can. I received a letter from them saying they have bought some flood insurance for my home for over $5,000 a year. Looks like it's time to bring in the ATTORNEYS, this company should be investigated and shut down.

We Bought a house and our mortgage was sold to Flagstar Bank. Then we sold our old house and wanted to make a large principal payment to eliminate PMI and save over 2k a month on interest and bring the large monthly payments down through reamortization. We had to get our 1st mortgage company to help us get Flagstar to even start the process and they stalled another 2 weeks then Flagstar would not let us make the payment before paying our large mortgage payment with excess interest fees one more time. Then we paid the principal down well beyond the "80% Loan to Value Ratio" after owning the house for only 3 months but Flagstar did not remove the PMI. Loan to Value Ration needs to reach 80% to remove PMI. Our LTV is at .076 (between 7 and 8%) (10 times the requirement).

I work for an insurance company and have my policy with my company. When Flagstar was contacted 2/20/2018, they requested my insurance to see if I had any. I had had a policy since we purchased in 1/3/2017. I gave them both since it is a wrap around with fire (CFP) and Farmers. No problem. Paid CFP myself. They just needed to pay Farmers. My policy almost expired. This is in my escrow account but would not pay it. Then I found out that last year I had an escrow check, which was sent to wrong address so it went back to Flagstar. I contacted them and they told me that since it came back to them it was added back in to my escrow account yet I received from my tax the 1099 saying I received money. No I did not. And no I cannot get it back.

We have been with Flagstar Bank for years, my son bought an item online for $4.95. The online business is scam. They end up charging us $89.95 for S&H. We called the card dispute at Flagstar Bank. After 3 months waiting for the dispute they decided to pay the online business. Because of the terms & conditions on the 10th Paragraph/page in a very fine print says they will charge us the $89.99 for S&H if we don't contact them within 15 days. Well we did email the company and they never responded, their email system works within their webpage, so we have no record that we sent the email and when we tried to call them it is all automated and no one answers the call.

Old, clunky, slow, hard to work with. This is a company that refuses to use technology. Try updating information, paying more, or just simply getting any level of help from them. Impossible. They can only operate via fax or mail and that is on their best day. The internet scares this company, but they love a good call center with lots of hold music and no one who can help.

545% increase in Hazard Ins. Coverage cover their mistake! I refinanced 3 rentals and my personal property through a broker & Flagstar bought my mortgages. The same mortgage broker handled all loans; three were closed on the same day; 12/1/16. All monies to pay taxes and hazard insurance were escrowed. Seven months after the close (July 2017), I received a letter from Flagstar that they've just uncovered that one of the properties did not have hazard coverage and that unless I produced evidence of coverage from the date they bought the loan package (12/16/16 was what they claimed was the date they did this). My insurer sent a letter requesting payment from them from escrow on 11/16/16 (they provided a copy to me--with the correct Flagstar address). Until I provided evidence of this, they had claimed they had never received a request from Nationwide.

This company is so annoying. I am a vet that was given an opportunity to lower my interest rate. But to tell you what if I had read reviews with this company I would have not done it. I was already shady bout starting a new mortgage with a new company. And these people showed me why. They call me every month after I asked them not to call. To ask me when I’m gonna pay my mortgage if it’s not in by 1st of each month. That’s right there gets on my nerves. I have had to damn near cuss people out every month. Then the lady got the nerve to say, "It would be annoying if we got you with a late charge every month." Look here first I have to be late to get a late charge which I am never late. So why call me, "Oh we won’t call if you just go online and set up a future payment." I know that... Stop calling me!!!

There is a rule for FHA loan regarding PMI. When I signed up for a Mortgage Flagstar didn't explain that at all. When I later inquired about dropping PMI, I was told that there was a rule that one has to keep PMI for at least five years. I contemplated refinancing as my equity was such that I would not need PMI. Interest rates were still around the lowest point in decades. I kept my business with Flagstar. Now the five years have expired and I am being told that there is another rule and it has to do with reaching a certain level of equity. Somewhere around the 20% range. My equity is between 45% and 50%. Another rule: It has to based on an assessment from five years ago. Bottom-line: Deal with a lender who gives you full and honest answers and that is not Flagstar.

I received a notice that my rent would increase due to my escrow account going up. I explained that I was not able to afford the entire increase and would be $78 short. I was told that was unacceptable and they would not accept my payment. I was then transferred to 3 different people and when asked to speak with a supervisor she was VERY rude and threaten me with a late fee and reporting to the credit bureau. No one tried to help me nor understand my situation this one time. I will be refinancing ASAP and will not refer ANYONE to this company.

On 11/16/17 I sent in the full payoff provided to me by the payoff department at Flagstar. After about a month, I contacted the bank because I had not received my title. At that time I was told that because I did not send the payoff by certified check that I had to pay an additional $105 in interest and fees. Of course they took the payment that they received on 11/16. When I asked why I should pay the extra fees I was told because their system processes the payment differently. Flagstar received and accepted the full payoff within the payoff period. Because their system processes it incorrectly I am penalized?? That should be illegal!!

The main issue I've had with Flagstar over the past two years that I've had a mortgage with them is their lack of clear communication. The paperwork they insist on sending in the mail, their website, and information given to me over the phone never match up. This has been an issue since day one. It has become a more dire situation since my house flooded during Hurricane Harvey. I took the 3 month deferment on paying my mortgage. At the end of the 3 months I arranged to pay the arrears payments over a 6-month period.

This company should have -5 (minus 5) stars They have an auto-dialing system and are located in Michigan. I am two hours behind, Mountain Time. They will call my number 15 minutes after my time, so needless to say you can't speak to anyone because they are closed. This is senseless and annoying and they say they can't do anything about it. This is the worst company I have ever dealt with and they continue to be impossible.

I used to like this mortgage company and then today, two days after cancelling an online payment on their website in which I also received a confirmation number, they charged my bank for a second mortgage and overdrew my account. I called the company and all I got was demands about what I had to do to get my money back. Not even an apology. Then, when I asked to speak with a supervisor, he was condescending, arrogant and rude and continued to try to talk over me. Kinda one of those guys with a man bun and skinny jeans sitting at his computer playing Call of Duty and then claiming to be a veteran kinda guy. You know the type I mean but I digress. This company sucks in my opinion and all it took was one unlawful withdraw from my checking account, one smartass customer service rep and an egotistical supervisor for me to change my mind and post this.

I had a major flood in my house. My insurance adjuster came out review everything and approved funding. Of course the $$ was released to both my name and Flagstar which I endorsed over. The unfortunate part is my mortgage company sold my loan to Flagstar who REFUSED to release $$ to me and insisted on releasing $15000 to a contractor that has NOT STARTED work on my property yet! Anyone in the right mind would NEVER release large amount of $$. Not only was the supervisor Andrew ** rude and arrogant, he blatantly said he would not speak to a client because he has 700+ employees. He was RUDE and obnoxious to me but to my insurance company too! I tried to contact his supervisor which one could never find in that bank. DO NOT do business with Flagstar, worst service you’ll ever get!

Flagstar would NOT work with me on my payments when I flooded (Harvey). This next part belongs on another review board but I have to write it here too. When I refinanced my home in December the Mortgage Broker took it upon himself to NOT add my flood insurance back onto the escrow so I was without flood insurance because I made the mistake of trusting him. This Broker also chose my loan to go to Flagstar! Double whammy! I can't make this stuff up.

I applied on August 3rd for a mortgage with Flagstar Bank. I met with a man, Caz, who said I was pre-approved, no problems. I specifically said, "I got out of the military in Sept 2015 and haven't worked for 2 years. I have only been working 2 months" and he said, "Your salary paid! That's no problem at all". I signed the contract with my house, paid for an inspection, and appraisal and spent countless hours filling out forms and dealing with this process. On Sept 8 my mortgage was "approved with conditions". I was excited and expected to be able to move in within a week.

I wish this review site had a negative 100 review because I feel a 1 is way too high for my opinion of this bank. My sweet 90 year old dad was going to switch bank accounts and so opened a checking account at Flagstar. He opened it with an initial deposit of $5 because had to go his other bank to draw out funds and put in this account. The rep at Flagstar told him his checks would be free for the new checking account as part of the promotion. Imagine my dad's surprise when he opened his first bank statement from Flagstar and found they had charged him a hefty fee for the checks and on TOP of that charged him a ridiculous OVERDRAFT FEE because he didn't yet have funds in the account to cover an expense he was told would be free!!! He showed this statement to me and was very upset and confused on why he was getting these charges he should have never incurred!!!

We refinanced our loan and received a lower rate but they were so sneaky. In tiny print the loan was extended from a 30 to a 40 year mortgage and we did not catch this until it was too late. Also, We are at the loan to value ration where the PMI insurance should come off automatically. They want us to pay $125 to have someone come to the house and determine the value. I have even sent them paperwork showing that we have invested over $20,000 into the home and we have paid off more than that amount. They are a deceitful company and I would not recommend them to anyone.

I applied for Flagstar's fresh start program after my car insurance tried pulling numerous times and causing major OD fees, which makes no sense in itself, why does flagstar get to charge you OD fees if money wasn't taken out? Anyway, I spoke to the useless cust rep in the fresh start program and she went through everything pretty clearly, or so I thought. I have another account with this useless bank. So after agreeing to everything and only understanding what she explained to me, I was under the impression that they would contact me with first due date in two days, and then it would be monthly until paid.

Be careful when talking to Flagstar about a VA Refi. The stated, and documented, VA Funding fee for the first time use is 2.15% as shown here: **. In my case, I wanted to refinance an existing FHA mortgage, which is considered a Cash-Out Refi, for VA purposes. The principal outstanding on my existing mortgage was $118,500, roughly. Taking that amount times the LEGAL 0.0215 = roughly $2,500. On my loan application, line g, the Funding Fee is shown as $4,075. That amount was added into the loan amount, which I was fine with. The issue arose on line n, where the $4,075 was added in a second time, thereby increasing the loan amount. My warning is this. Beware that the funding fee, and the percentage used for the calculation, is a FIXED variable. So you can do the math yourself and according to VA Benefit specialists I spoke to at the VA, it should only be added in ONE time, not TWO.

I obtained this mortgage through a broker who I assumed knew what he was doing. Mistake #1 of our home buying experience. My valuable advice to you: NEVER let a broker choose your bank and NEVER EVER use Flagstar for anything. They were an absolute nightmare from day one and even after the house sold. Our experience is basically the same as the rest of these complaints. Raised our rate on closing day, jacked our payment up to an uncomfortable amount when we no longer had the ability to back out of the sale. Lost paperwork, refused modification, tried not to let a short sale go through but I had a very good aggressive realtor who hounded them and documented everything until the sale was final. Flagstar even "accidentally" sold my house at sheriff's auction while my short sale was pending and we made them rescind that and continue with our buyers which wasn't easy. It become our full time job for months.

Flagstar have worked with me when my financial situation was at the worst possible state. They've avoided me from losing my home on. My only issue with Flagstar have and continues to be the finance options.

We had a tornado damage our home. Our insurance company was out within 2 weeks and gave us a check. Considering all of the homes damaged we felt this was quick. Because Flagstar holds my mortgage their name had to be on the check and this is where the problems begin. I called them to get the information they would require and how to get them to release the check to me. I was installing a ceiling fan at my home when I called them. They placed me on hold. I drove to a home improvement store and returned, and was half-way finished installing the fan by the time they came on the line... well over an hour.

This company will say anything to get your business and will say anything to get out of a rate lock if it suits them. I locked a rate with Flagstar on 10/4/16 which was guaranteed until 12/5/16. There was no visible activity on my loan application that I did not have to call and cause to happen. The Senior Mortgage Consultant Jeff and the Underwriting Processor Alaina appear to work for different companies as they do not communicate with each other. The only thing they have in common is their incompetence. The mortgage lock was extended to 1/5/17 due to the lack of progress on the loan.

I've had many loans throughout my life, and I have to say without a shadow of a doubt that dealing with Flagstar has been the absolute worse experience by far. Here are just a few of my complaints. They want you to show proof of insurance every year (which is normal) but they don't work with your insurance agent, they make you prove it to them by faxing or email in the form to them every year and charge you if you don't. If you want a payoff amount, they charge you $30 for them to fax you your payoff. They will not give you a payoff amount over the phone.

I had an escrow overage I didn't even know about since I never got my escrow statement. So I called end of October. "Don't worry about it we will take care of and you will get a check next week." Called 10 days later, no check. Nothing was ever done. Now I have to wait again. There is a holiday coming and they refuse to FedEx the check to me. They have the most incompetent people working the phones and they don't care about you as a customer at all. As soon as I get my check I am refinancing to go somewhere else. Worst mortgage lender ever.

Flagstar's 'customer service' is horrific!!! If you have another choice, any choice, I implore you to go with them. If I would have read a review like this before I signed my mortgage with them I could have saved myself from immeasurable pain and headaches. On top of not caring about their customers, making them wait FOREVER on the phone and being rude, they are completely inept at their job. TAKE YOUR BUSINESS ELSEWHERE!!

After experiencing financial difficulties we requested a loan modification and after spending all required documents we were denied time and time again. After being served foreclosure papers our only option was to file chapter 13 bankruptcy in order to save our home. Fast forward two years later and our home was a total loss in a fire. We paid Flagstar in full $90,000 and never received one piece of paper from them.

Our loan began to increase due to property tax increase so when I lost my job of 7 years we filed for hardship modification. Never having messages returned. Always something not completed then paperwork lost, money returned. Foreclosure their goal. So we hired a lawyer and paid him the money. After being granted a affordable payment and lower percentage rate nothing was adjusted as far as the endless fines and late fees. However we were assured it was put to back of loan. Months later I was informed our payment doubled due to escrow. A payment higher than ever that now has us back on their list for foreclosure. I discovered when I opened my statement to mail my payment they had returned my last two money orders refusing payment. So I shall seek further legal representation and warn everyone this company is not what they claim to be. Beware!

I bought a second home in Naples, FL a little over two years ago. All documents including evidence of all required certificates of insurance were provided and deemed satisfactory. In April of 2016 force placed flood insurance premium was added to my loan escrow charging me an additional 2452.39 annually. When I realized the problem I contacted the broker and property management company. The insurance agent sent additional certificates to the bank which they said "were under review". In July they replied this wasn't an acceptable flood insurance. However it was exactly what was acceptable when I bought the home and the only coverage available to the public through the FEMA program.

Sent letter saying refinance application was approved. Then they collected my 500.00 for appraisal. Then they came back and wanted a bank account showing at least 5,000.00 in it. They should have stated that in the beginning. What a waste of my time and money. Will not ever refer anyone to Flagstar Bank for anything. Credit score went from 626 to 525 after they pulled my credit three times and after I spent two days working with credit bureaus trying to get a dispute status cleared up. My accounts are current but status dispute is why they said application denied after four months of all this crap.

I purchased my home a year ago and was told that after one month my mortgage was sold to Flagstar. My payments at the time were 2840 per month. I was told immediately that if I pay 400 dollars due to an escrow shortage that my payments would be reduced to 2760. Of course I took the bait. Taxes on my house were 9600 at the time. Fast forward to a year later and I get notice that I need to pay 2800 dollars again due to an escrow shortage or my payments would go up to 3200, if I paid my payments would only go up to 2970.

Been there, I applied for a mortgage to purchase a home in Florida. I told them I am interested in selling my current home in RI but needed to secure a job in Florida first. The bank assured e this would not be a problem. Went on with the loan only to go around and around with the bank. First they said the appraisal did not come out good and the home was scored as a C5. First of all they refused to let another agent attend the appraisal while my agent was on vacation and knowing the power was only on for three days because it was a Hud home came to appraise the home when the power was off.

We had hail damage in the Spring of this year and submitted a claim to our insurance company Western Mutual who were prompt and professional in sending out an adjuster and mailing us a check to make repairs. To our misfortune we have our mortgage with Flagstar Bank whose Claims section has a bureaucratic process worse than the Veterans Administration.

Flagstar Bank has to be the most unorganized mortgage company. I've been trying to complete a short sale since Jan. First off I started faxing every document that they required. I would call to check the status, they got this didn't get that. My realtor would call the next day and was told they hadn't received anything. They still operate with an old system. You can't scan documents to them. So I then started overnighting the paperwork which was expensive but I was able to track it because a signature was required. That too didn't work. I'm not sure who was eating the papers. After I fussed and fussed magically they had all my papers, on to the appraisal. They sent one person out who I think just stood in the doorway of my home as I was at work and was unable to go through the property with them.

Obtaining my mortgage with Flagstar was extremely frustrating. They could not tell me what information I needed to submit for approval, but I received daily requests for further information from a woman who refused to answer the phone or return my e-mails. After being approved for closing, the daily requests for new information continued. Even after I had provided all information, a HUD statement was not issued until the day of closing, and 2 hours prior to closing I got a call that they had miscalculated my taxes and I would need to provide a personal check for $300+ dollars (the downpayment had already been deposited to the title company).

Tried to complete a loan modification after 9 years due to hardship. After nearly losing our home for being denied we retained a lawyer who stopped the foreclosure. We were granted the loan modification and a new lower interest rate. Our new payment amount was exactly what I had hoped for. However only 3 months later certified mail informed us our new payment would be higher than it was before. Now we just received another certified letter increase. After 10 years our balance has decreased 5,000. We have paid over 50,000 but according to Flagstar only 108.00 comes off of principal. I'm going to make a formal complaint, see my lawyer once again, and call Flagstar so I can be transferred around. Do not use this Bank.

Stay away from this bank - worse cust service and cons in every way. STAY AWAY. YOU HAVE BEEN WARNED.

They are constantly losing payments and it's my responsibility to trace the payment and send them proof that they received AND cashed the payment. They just conveniently forget to post it to the account. Every time I call, I get rude responses. I call to straighten things out and they talk down to me like I am the criminal. This is the second time I have to trace a check that they cashed and did not post.

My husband and I have a checking account with Flagstar... where does the nightmare begin. We ended up getting hit with multiple overdrafts because of the way they process things. They put a hold on my husband payroll check. We ended up going into their fresh start program (which is also a nightmare). Supposedly while we were in the process of setting up our new account, they paid a bill for us that we had set up in bill pay (now according to my checking statement - this payment was returned). They payment was to the IRS for our taxes. This was back in October.

I've been with this sorry bank for 11 years and I have never have 1 missed or been late payment in 10 years. Recently I lost my job and was behind on 2 payments. I tried to request a modification on my loan because I'M experiencing hardship, and twice I've been denied for reasons that make no sense like I'M showing a revolving credit card on my credit that by the way has been closed for 5 months now!!! Although I've sent them documents showing that the credit card is closed they still refuse to help me out in my hard times. To make it worse I got caught up in a interest only loan at 23 years old and now 10 years later, I've paid over $120k toward interest only, with only $10 going towards my principal balance. Smdh. They won't let me get out of my loan, they want to force me out of my home by sending me other options like short sale, etc. I would never ever recommend anyone to apply for a mortgage loan with this sorry ass bank!!!

This is one of the sorriest banks I've ever dealt with. All they care about how much money they can swindle out of people. I got laid off from my job but had another one lined up but I missed about 3 paychecks. Every other bank I've ever dealt with would move one payment back to the end if you got into a bind. NOT this crappy bank, not only did they not care I didn't have income coming in and wanted their money no matter what, they started adding late charges to it and I was struggling to just come up with the money to pay it. DO NOT deal with this bank. They have to be the worst bank in this entire world, read all the reviews unbelievable, I wish there was a way to shut them down!!!

I recently notified Flagstar bank, the servicer of my mortgage loan that I am medically disabled and have not done any full-duty work since 2008. Prior to my disability, I had never had a late payment, roughly seven and a half years. I submitted a loan modification with the hope of lowering my interest rate thereby lowering my mortgage payment. This would better reflect my financial hardship and my ability to make continued payments. Unfortunately, I was denied! Under the HAMP Tier 1 program stating that the property is not my primary residence as a means of denial. However upon further review, I looked up eligible programs that I was not considered for nor was I made aware of this. Flagstar never initiated or attempted to see if I qualified for any other program of assistance.

A couple of year ago, I refinanced through Cal Mortgage. Prior to my first payment to Cal Mortgage, they sold my loan to Flagstar. Cal Mortgage sent me the address for Flagstar to mail my payments. I made my payment to Flagstar as scheduled with Cal Mortgage. When I received my payment schedule from Flagstar, I noticed that my payments actually started a month later than they had with Cal Mortgage. I went online to Flagstar confirm this and then also called Flagstar to confirm. They told me that I was a month ahead on my payments. I skipped my next payment, paid off some other debt, and began making my payments according to Flagstar's schedule with no problems. All of my statements indicated that my loan was being paid on time.

I've had a mortgage with these clowns since 2008. I have never once been late, not one day. My insurance agent sent them a copy of my Dec page each and every time I paid the premium. FSB continued to charge me for their insurance, they took out all on their own, to the tune of over 2K per year. I called repeatedly and got the run-around each and every time. One rep told me they owed me some money back. I said, "Duh". After waiting endlessly on one of the bozos to answer the phone, I got a promise that they would open an investigation and get back with me within 30 days. Guess what. Never happened.

My son's mobile home was destroyed by fire 2/19/2014... Flagstar was given a 100 thousand dollar check around Sept. of 2014 from insurance company... just found out they foreclosed on loan in July 2014.What happened to the 100 thousand dollars? Can't get no one at Flagstar to talk about it... heck you can't even get them on the phone... if you do they put you on hold and never return.

I did a home loan modification with Flagstar Bank. It took two and a half years to complete. After it was complete I'm paying more now than I was before I had the home loan modification.

Flagstar issued me a overpayment in escrow fee refund in Nov. of 2013, only to bill me 4 months later for double the refund. To correct the mistake, Flagstar upped my monthly mortgage payment from $1941.85 to $2774.75. To date, Flagstar has ruined my credit, issued 3 bogus loan remods, and gone back on all agreements.

I accidentally sent out my mortgage twice. After the first check was processed, I called Flagstar and they said they could hold it until the first to go toward the next month's mortgage payment. I was very specific with my questions. Prior to ending the call I repeated to the lady helping, "So my check will not be processed until after the first." She said "Yes". Lo and behold five days later we get emails about overdraft and overdraft fees. I should have known better because she wasn't very convincing. Next time I'll just call my bank.

I have been with Flagstar since Jan 2014. I have had nothing but problems. My fiance lost his job shortly after we closed, but I was still able to maintain my payment for a few months after. I went on maternity leave shortly after and did not get paid. I have been asking Flagstar for hell since Sept 2014. They told me to contact Loss Mitigation Department. After months and months of faxing paperwork and trying to get a loan modification or forbearance, they finally told me they could not help me. All of a sudden I was in foreclosure. All I wanted was some help to get my loan current. We are both working full time and are on our feet and they still won't help.

I, like another reviewer, always pay my mortgage according to when I get my first paycheck of the month. It is always there before that late date of the 15th. Recently refinanced and now they call and harass me starting in about the 5th of the month. Have asked them to stop, but they say they are required to call. Even though have never been late in over 10 years. Ridiculous! Also, am tired of their banking fees that you know nothing about but that they nail you for. Initially decided to bank with them due to their great hours, but they have changed these. No longer open until 7:00 pm and no longer open on Sundays. I haven't changed things because it is such a pain, but one of these days...

The insurance claims process is completely ridiculous. Instead of just releasing the funds that we need to get the work done, they will only release the funds for the materials to the name of one company. We like to shop around and get the best deals on things and they make this impossible. Also they will not release money to pay people to help us with the labor. They are very difficult to get a hold of and have attitude with any disagreement.

For my latest home purchase I decided to save some pennies and use Flagstar Financial, instead of Wells Fargo like usual. It's been a nightmare. I get spam snail mail daily. Also, they send me the next months bill the second I pay the previous. They have already sent me the bill for 9/1 that I sent in. I pay it, and post date the check to get it off my desk and set the date for when the bill is actually due. Well they have been electronically entering the check into their system, changing the date from what I had, to the day they enter it, so it goes through. I found this out this morning. So they falsify the information written on the check to get money sooner. I'm pissed. Going in to Wells Fargo to have them take over the loan, even if I'm going to pay more a month. Their ratings on consumer reports are terrible as well. STAY AWAY FROM FLAGSTAR FINANCIAL!

I read the complaints in this complaint file. If you really want someone to intervene on your behalf and help you, you need to contact your state's consumer complaint division or your state's attorney generals office. Re: Flagstar mortgage, I currently have been lied to about so many things re: an escrow check refund, that it is beyond belief. Absolutely no consideration or caring. Office of president should have the courtesy to say: "Let me work with and help you get this resolved." Rather, they are always full of excuses and legal crap. Promised escrow refund 20 days after closing loan and now going on 35 days and no check.

I was in a Hardship. My work got slow and I fell behind on my mortgage payment. I was told to contact the loss mitigation Dept. at Flagstar Bank. I was told they would help me If I filed for a Forbearance. I filed out the proper papers and mailed all the documents they required. I was told to wait and keep mailing in my current check stubs. I waited a year - it was the worst year of my life. I kept calling and waited a hour on hold just to be told it takes time for the review. I got nervous about losing my home. So I asked around and was told I could file Bankruptcy on my home and save it. So I filed chapter 13 and saved my home. But there were Consequences. I started out owing the bank 102,000.00 on my mortgage and after it was all said and done I owed 140,000.00 on my mortgage. They were supposed to help me. Not make me so upside down I can't even get help now because I owe more than my home is worth. How is that Help. I am screwed!!!

This is absolutely the worst bank ever. I wouldn't recommend anyone to this bank. The customer service is horrible. Every time I cash my check I tell them it's a payroll check because of the first incident that happened and they still deposit my check wrong. So every Thursday I call at 9 in the morning to get my account back to a positive balance because it's stating I have over drafted because there's a hold on my check. I been banking here for 6 months you would think they would get to know their customers by now. I have currently closed out my account and will never bank with Flagstar for many other reason but this one was just most frequent and continuous reason they really should close this bank down. It's not like it's doing the customers any good.

Made all payments on time and no courtesy extended. Undisclosed fees in contract such as .25% of the principal to close out escrow account. Terrible customer service. The answer is no to any requests even for escalation to manager. Watch out for the customer service rep named **.

I refinanced my home loan in December of 2014. My first payment was not due until February of 2015. It is now my April payment, and I have had to track down my payment every month. In today's age of IT, the fact that I can not pay next day with an ACH through my online banking system is absurd. I have to send an E-Check which, as it seems takes two weeks for them to process. Now I understand that it takes time for my bank to send these checks, but FOR THE LOVE OF GOD, my garbage man gets them and processes them in 5 days!!

Requested a pay-off amount on Flagstar website. Did not want to pay $35 fee for an email, so I selected USPS delivery. The date that a certified check or wire transfer was due was the day after I received the letter. My bank was closed, so I was not going to meet the 5 days without accumulating more interest. I called and was told that I was late and must pay $157.63 due to certified check arriving after the 5 days (4 days in the mail). Then they returned the check to my bank without notifying me that they did so.

I created a Flagstar account in 2010 when I was new to Michigan and my real estate agent suggested them for my new mortgage. They sold my mortgage a couple years in, but I kept the account as my primary checking was with Wells Fargo, which does not have locations in southern Michigan. A couple of years ago, I got married, and rather than open a joint account, my husband just transferred $200 a paycheck to put towards the mortgage of our home in Michigan. He used the Flagstar account, and we used that for savings. This year, we need to pay into our income taxes rather than receive a refund, and I tried to transfer the savings I have in Flagstar to Wells Fargo, where our payment would come.

Where do I begin? We set up to have our mortgage paid on a bi-weekly basis. Everything was great, the money came out when it was supposed to and we were rolling right along... UNTIL Flagstar told us we were 3 months behind on our mortgage and they were about to start foreclosure. I called the company to get everything squared away (afterall, I DID see the money coming out). The woman I spoke with was incredibly rude and actually said to me "Ma'am I don't know what you're mad at me for, YOU'RE the one who hasn't paid your mortgage in months". That set me off... turns out the error was actually on THEIR end! They had received the payments, but not allocated the money correctly. So not only was I insulted, my credit was put in jeopardy.

I've had several mortgages with many different banks for well over 30 years. I have a primary and a rental property. I am never late on my payments and for the past 5 or 6 years, I actually send additional principal. I recently decided to refinance the mortgage previously held by Wells Fargo Bank on my rental property for a better interest rate. My loan was sold to this Flagstar Bank. First, when I sent them all the money that Wells Fargo returned to me (for held escrow accounts, etc. It was about 6K) they had no idea what to do with it. They credited me forward for 3 months of payments which was about half of it, and then basically did nothing with the other half. I sent this money long before my first payment was due and all of it should have been applied to principal. It took several phone calls for them to figure out that I was not prepaying monthly payments.

We have been trying to get paid out from Flagstar Bank on a claim for over 8 months. Every time we meet their demands, they add more requirements. We've paid the contractor out of pocket and are out over $10,000 that has been released by insurance to Flagstar. The contractor was approved By Flagstar and they did a final inspection when the work was done LAST SUMMER! I'm so frustrated!

Flagstar sold my mortgage to Greentree services! Did a google search on Greentree... what a wreck waiting to happen!! The reviews are awful! Contacted Flagstar with my concerns. They never even responded to my email. Called them, talked to customer service... they took down my concerns but that's where it ended! They don't care about customers... Suck people into thinking they'll be the "mortgage" company to service their accounts... Never going to back to Flagstar for any of my banking needs!! They don't care about you!!

I found that Flagstar Bank had double debited my mortgage payment in January, 2015. This is due to changing from a monthly payment plan to a twice a month payment plan - each time (4 or 5x) I spoke with a Customer Svc. Rep before the bi-weekly plan started, I was assured there was nothing I needed to do to cancel the monthly plan - it would end "automatically." Well, not the case.

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting documents numerous times (which I sent each time), they called me on December 18th to say they finally have a complete package and it will be submitted to underwriting within the next few days.... Fast forward 12 days (which included 4 weekend days and Christmas. I have never seen an underwriting decision anywhere near that quick), they tell me today that I have been denied because there was no income because my employer was shut down...... Yes that did happen 18 months ago and I have been with a new firm for the past 18 months!!!! I am a 1099 employee so I do not get paystubs which is why they requested the last 3 months' bank statements to show income which I supplied immediately 2 months ago..... The contact I spoke with at Flagstar said he has never seen a decision that quickly and he actually emailed his manager to look at the file again because even he saw the bank statements showing my income.... It's no wonder Flagstar gets so many complaints and receives millions in fines because they truly do not care about their customers.

I have a checking account with Flagstar for a couple of years. They are total scamming with their bounce protection fees. What they will do is switch around purchases so you get slammed for more fees. For example, I made a purchase for 25.00 and still had 100 left in my account. It posted to my account (and did not say pending). Then two days later, my car insurance came out which was 150. I knew I was going to be overdrawn but just for the insurance. What they did was they switched the 25 purchase with the 150 so I got slammed for 2 36.00 fees. I called to complain and they gave me some nonsense about when the merchant takes the funds out. They have done this numerous times and it is absolutely ridiculous. The manager at the st. clair shores bank on 9 mile is the worst! She is so rude and unprofessional it is mind boggling that she has a job. I am closing my account asap!! Never do business with them.

On July/ 1/2012 I called flagstar bank and spoke with a Christina and let her know my payment would be one day late but she told me she would process the payment before she left that day. So on Monday I called back to make sure the payment was there and I was told my house was in foreclosure and I have to speak to a foreclosure attorney but we also had a 15 days late on our home. We had till the 15th to make our payment but they told us we still had a talk to a foreclosure attorney. The foreclosure attorney said to make a payment arrangement which Flagstar Bank denied and on the 9th of the month we had foreclosure papers in your mailbox.

I logged on to this site to write a complaint about the way Flagstar is handling my past due mortgage payments. I had no idea they were doing this to so many people. I sat and read all of the complaints until 5:00 am and couldn't believe that Flagstar is getting away with these things still. Much of what I read was taking place during the lawsuit against them for the exact same practices! They seem to have no regard for the plan set in place in January for people like us. My experience is much like many of yours. When I tried to make a payment they said they needed two. When I tried to make two, their office was closed. I called the next morning and was told that she could have accepted it the day before but now I needed three and if I made the three payments before Dec. 1 that I would be fine. I mailed the three payments to them over Thanksgiving weekend only to find out they had turned me over to foreclosure the very next day after I spoke to them! I lost three weeks of precious time where I could have been doing other things to prevent a foreclosure.